Lemonade Renters Insurance Reviews

My experience with Jyn was exceptional, she had great communication, was there when I needed her and very understanding! She made this experience so much better when dealing with a flooded home. Jyn was very comforting and explained everything well! Exceptional customer service.

Ev did a great job with my claim. She went through the process and stayed patient with me as I collected documentation. Very impressed. I will continue to use Lemonade for my insurance needs going forward. I am very satisfied with my experience.

Anya, my Claims Rep, made the entire process so painless. She was personable and responsive and solved my claim so incredibly quickly. This was the first time I've ever had to make a personal item related insurance claim and it couldn't have been easier.

I was involved in a bad robbery where I counted everything as a lost and I reported the claim to you guys and you made the process very simple. My police report, incident statement and receipts got the process completed! I was communicated with throughout the process and made sure everything was accounted for.

I had an excellent experience with Lemonade for claim settlement for the personal belongings that I lost along with my car. Lemonade representative was very empathetic and covered all the personal items I reported stolen. Claim process was completely hassle free. I have shared my personal experience with other colleagues as well. Thanks Lemonade team.

My agen was: Erin V. Claims Experience Team (844) 733-8666 Ext ** Lemonade Insurance Company. She did a great job. She communicated well even if she was out of the office. Normally she was available to take my calls and if she missed a call someone covering for her would call me back to follow up. She was thorough and prompt, kind and informative. She processed my claim quickly. Very appreciative for Erin and her team. I’m very happy I can replace my stolen tools.

I never thought I would actually have to use my renter's insurance for a claim. But, unfortunately I had to and it was so quick and easy! I filed a claim for a pipe leak that destroyed our downstairs couch, and I heard back from Brett within several minutes to help with the filing. I’m so glad I use Lemonade and will definitely continue using them! Thank you so much!!

Jon was very responsive my original claim, answered all my questions clearly, explained how the process would work and completed the claim with no issues. I do not have much else to say about the service. Hopefully this clearly captures how enjoyable my experience was.

I've been with Lemonade almost two years. I recently made my first claim. I am amazed how simple the process is literally a few clicks and they get right to work. My claim was processed and approved within one day. The next day the funds were deposited into my account! Thank Kaleb for making the process a piece of cake!

We have been using Lemonade insurance for over 3 years. Recently we had a water leak in our apartment from upstairs apartment. Lemonade has a smooth claims process and they helped with accommodation as well as reimbursement for all the damages to our property. All the reimbursement was approved quickly and our claims specialist Stephanie answered all our questions and made sure we had a great experience. We highly recommend lemonade insurance.

Shad was great! He got to my claim quickly and was able to get everything resolved in less than a week. With everything going on it was very reassuring to know that someone had our back. I have nothing but good things to say about him.

I had a disastrous water damage incident in my apartment in the wee hours of the night. Frozen pipes in an above apartment caused water to pour through our ceiling. I am so thankful that I had Lemonade renters insurance. They were immediately responsive to our needs. Thanks to Lemonade we're able to stay in a hotel near our home as the clean up and repairs were done. Our personal belongings which were destroyed were covered in a quick and efficient manner. I recommend Lemonade which was recommended by a friend to me.

I submitted my claim and the Lemonade team was very communicative on how long the process would take, what stage they were at and what they needed from me. I was able to get my claim approved and was very happy with the whole process.

Brett was awesome. He was quick with responding and was help every step of the way. He returned my emails and answered any questions I had I. Thankful to have Lemonade Insurance in trouble times because when I needed it you guys was there to assist with no hassle. I give Brett a 5 star.

When things go wrong, it helps to have someone who’s genuinely concerned and willing to help. I never want to use this but having to do so was refreshingly easy and comforting. From the method of filing a claim to the responsiveness and communication of the person handling my claim I couldn’t have asked for more. I’ve had Lemonade Insurance for years and I plan on keeping them…and hopefully will never have to use them again. However in the chance that I do, I know I’ll be taken care of.

My apartment got flooded and I filed the claim with Lemonade virtually. Process is easy and it only took 10-15 minutes. Then I received an email from Thalia and she told me that my claim under review. She helped me understand my claim and it only took one day for her to approve my claim. Thanks Lemonade team!

The process was very easy and the individual helping me, Jose, was very patient while I got back to him. (I moved right after submitting my claim.) It also helped me get more many back than both of us originally anticipated. I'm grateful!

When my laptop and drone got stolen a few days ago, I was completely lost and stressed about replacing them. I filed a police report & a claim with Lemonade on Friday & a claim rep (Kaleb) had gotten back to me and explained the policy and what was covered & what wasn’t. Unfortunately my drone was not covered because no renter's insurance policy covers drone, which I did not know, but he worked very quickly in approving my claim and issue my payment for the Macbook that I had purchased only a few months ago. I was expecting to only receive what would be market value for the laptop since it would’ve been considered used but to my surprise I got the entire value of what I paid minus my deductible.

Christy was super responsive and helped me guide through the process of my claim. Even though I did not have enough to provide for the claim, she still find other ways to make things work. The whole process went very fast.

I was under the impression that my incident may not be covered and said as much while filing the report, but was pleasantly surprised. It was my first time using my renter's insurance and Angelica guide me through the process from start to finish. Very glad to have enrolled with Lemonade and will be sharing my positive experience with friends and family.

1) It was extremely easy to start a policy and get renters insurance from Lemonade.

I recently spoke with the Lemonade team about filing a claim on my renter's insurance. It was easy to speak with an actual person, and they were super responsive and helpful. When I went to file the claim on the app, the process was even smoother and so fast. I really recommend Lemonade.

We recently had our car stolen from inside our apartment building's garage in San Francisco. The car was oddly returned but all the stuff inside the car-- a total of $2000 in value-- was removed. We filed a claim with Lemonade since our renter's insurance covered the garage inside our building. The process of submitting a claim was extremely easy on the mobile app. Then, we had good communication throughout the process if Lemonade needed any information. In the end, they approved the claim at its full amount. While the car theft was extremely upsetting, Lemonade made the situation much better by ensuring our financial damage was limited.

Sasha, my insurance claim representative, provided me with 5 star quality customer service and practiced all the right levels of empathy, consideration, and kindness. Even though Lemonade could not support me to an amount that I was needing out of my claim, Sasha made my experience better than the fact itself and because of her, I’m happy to stay with Lemonade for another chance with my future claim needs. Thank you, Sasha!

The process of filing a claim was very simple and clear. After being the victim of a crime where my personal items were taken from me the last thing I wanted was to be battling with an insurance company over the value of my belongings or digging up receipts. I reached out for help from the support team to clear up any points of concern I had and they responded quickly. My claim was submitted, approved and the settlement was deposited into my bank account within 2 days. I could not recommend Lemonade enough at this point and I am so happy that I found it. To anyone who may have read this review, start filing your receipts for important purchases and take photos of gifts that are valuable!

My brand new e-scooter was recently stolen, and after waiting for a the police report I filed a claim with Lemonade. It took about 10 mins to ill out the forms online and then within literally 2-3 minutes they notified me that my claim was approved, gathered my wire transfer info and then I was done! I’m waiting on my refund now! I don’t think it could have gone better so far!

My experience with Jose surpassed any customer service I’ve encountered. When it comes to insurance I have no clue what to expect but Jose was quick to the draw to explain my options for my damaged lens. His turnaround time since I left a voicemail was remarkable.

My wife and I were pretty devastated when a pipe burst under out apartment that led to the flooding of almost the entire floor surface, and also damaging several items. We filed a claim through the app immediately, and within only 5 days of putting all the info in, we were sent fund as reimbursement for our damaged items. NO insurance is ever this fast, it usually takes months for a resolution. Adam with Lemonade was attentive and great in assisting us.

Ricardo was extremely helpful in guiding me through the claims process at Lemonade. He diligently followed up and checked in, answered all my questions, and was very friendly and professional in all my interactions with him. Not related to Ricardo, but one suggestion I have for Lemonade is that it would be really helpful if we could file claims from a laptop and not just on the app. My phone screen is small and it’s harder to track the things I’ve uploaded on the app versus if it was on a computer.

My iPhone 12Pro was stolen at a music festival and I had to order a replacement. After receiving the replacement and contacting Lemonade with my Police Report I received the support I needed. Kaleb from Lemonade helped me get the cost for the replacement covered and I am satisfied with his support.

Everything is good. The filing process is good too. But you have to download the app to do file a claim. I prefer the traditional filing system which is more organized. The chatting system is easy during the filing process, but looks odd after that.

Lemonade was a breeze to work with. I had experienced a break in and lost some valued items in the process. My claims advocate was prompt and professional and made the process simple and stress free! I am greatly appreciative for all that he was able to do. I am so thankful for you guys!! And Thanks Mitch!!

Worked through the claims process thoroughly and with care. Provided prompt support and consistent communication with a very fair outcome despite a number of unknowns of various parts values due to a theft. The team tackled the issue at hand and I was satisfied.

The entire team was helpful, mostly Clarissa from Claims Team. Thank you. At every point that I reached out, someone was always there to attend to my concerns. I will definitely spread the word, and refer family and friends to Lemonade.

We were displaced from our home two days before Thanksgiving due to an electrical box fire. The person who took our claim was BEYOND amazing!! We were immediately placed in a very nice hotel and were able to stay the entire time our house was being worked on (31 days). They checked in regularly and literally saved us of the burden of trying to find temporary housing ourselves. I highly recommend Lemonade to everyone!

I would recommend Lemonade to my friends, I have been surprised by the ease of use. The customer care department is helpful and kind and I am glad that I found them. It is easy to add additional items to my policy, Lemonade makes it easy to ask questions if you do not understand something. Every person that I have encountered was very helpful and informative.

I worked with Christy to process my claim after my apartment was broken into and she was fabulous. I cannot thank her enough for all her help and support. I was disappointed though that I was unable to claim the full value for a special purse I received as a gift. This was outside of Christy's control, but still frustrating to get minimal value for something that was not only worth a lot, but meant a lot to me. Overall the process, we clear and straightforward, and I was lucky to have pictures of so many of my items that were taken.

Our rep Deon was very friendly and professional and straightforward regarding what was necessary to process the claim. Once we provided all relevant info, we received zero hassle and claim check was processed very rapidly. Deon is a tremendous asset to your team!

This company is a scam. The premiums are low because facts are most ppl never have to file a claim so it’s free money. However if you do have to file they will use ANY and EVERY excuse to deny you. Then say you can pay someone and give them their findings. They also say they don’t benefit from denying claims because they donate to charity. Oh great in my time of need tell me exactly how you can’t help me but no worries you help others. They are callous, unknowledgeable and greedy. Consider yourself warned.

They are very reliable and prompt. Their staff are very compassionate and efficient. They evaluate your claim fairly and give you what you deserve. I’ll recommend them over and over again. I don’t regret having them as my insurance providers.

A “leak” in my building led to ruined floors and a weekend hotel stay. I submitted my claim for hotel reimbursement on Friday, spoke with John from the claims team on Monday, and was approved with the money in my account by Tuesday! The customer service and quick response was extremely appreciated in an already stressful situation.

The best insurance company anyone could have. I have recommended to other family members. I will never leave this insurance company. So professional and fast paced with everything. Took care of me and made sure I was straight at all times.

I was really amazed at how fast the whole claim process was. It didn't take days to settle my claim, my claim was settled the same day claim was submitted., It was very stressful enough that my property was stolen, and by settling my claim so quickly, eased my stress..

I had a bad experience with a representative. The way he tried to handle my claim and the way he emailed made me uncomfortable and left me upset. I also feel the deductible was expensive and all the things I had to go through is the reason I’m looking for another renters insurance. TO ME, my values are NOT replaceable for the amount I was given.

I really like Lemonade, claiming money for loss of use expenses was easy and Deandre was very helpful. I only wish I had set a higher loss of use policy. Keep in mind you don't have to use the hotel partner they refer you to. Thank you!

At the end of the day, Morgan totally had my back. They made it possible for me to transition smoothly back onto my feet! If it wasn’t for Lemonade I can’t imagine where I would be now! Thanks for everything!

I had a water claim in my apartment and filed a claim. My clothes and shoes were ruined. Zach was the agent that handled it. He was quick, proficient and professional. I appreciate him and whole Lemonade team! I recommend this company 100% to everyone.

I’ve been a customer with Lemonade for two years and never had a claim, I was worried about the process but Christy made everything simple and easy to understand. She was very prompt and answering questions. 1000% recommended to protect the things you love.

I’ve had renters insurance with Lemonade for a few years now, and just recently had to file my first claim when my house was robbed. When I filed the claim they were in contact with me immediately and were incredibly helpful all along the way! Special thanks to Erin who sent me personal emails/called me to help me out. Very cheap and very easy to use. I recommend it to everyone!

With so much theft and smash and grab robberies happening lately, I ended up falling victim and it was super stressful.. Especially being right before the holidays. My service agent (Jon) with Lemonade made sure that this was a smooth, quick, and easy process for me throughout my claims process. I was very grateful and the matter was thoroughly reviewed in no time. I have had two fantastic experiences so far with my lemonade claims after what were very stressful experiences and I wouldn’t use any other company.

Excellent service, very prompt communication, and very user-friendly. I've always been a little wary of traditional insurance companies and how much of a hassle it could be to get anything done, but it now does seem like Lemonade is doing exactly what it set out to do. Thank you.

I had a dog bite claim that Hannah assisted me with. She was always very helpful, courteous, knowledgeable and communicated very well. In the end my claim was paid in a timely manner And they greatly minimized my stress level with this situation. I am works recommend Lemonade Insurance to anyone who needs renters insurance at all as reasonable price from an experienced company.

When I signed up with Lemonade I didn't really think I never use it but sure enough and I had to file a claim. It was easy. I was approved and under a minute. Honestly I was really impressed. This is a great company for renters insurance or if you have storage unit I absolutely recommend them. Thank you

I thought Lemonade was overpromising, but was literally blown away by the experience, which is the complete opposite experience one would expect from an insurance company: considerate, empathetic, professional and it's fast! I opened the app, filed a claim in 5 minutes (in what was a delightful and weirdly fun experience). A couple of hours later, a super friendly and professional claims agent called me, we spoke for 2 minutes, and that's it, 5 min later my claim was approved and payment is on the way. This is insurance reinvented - as a friend, rather than an enemy. Thank you!

After experiencing the most unfortunate tragedy of my life, my landlord decided to send me a bill of $16,000.00 for the biohazard cleaning that took place 7 months ago. I didn't know what to do, but cry. By the grace of God I contacted Lemonade and was assisted by Felicia and Adam. The entire process took about 4-5 days. With no hesitation, they answered all my questions and they assumed the liability for the $16,000.00. They also reimbursed me $9,000.00 for every item lost due to this tragedy. I'm so grateful and highly recommend Lemonade. The reps are so professional and have excellent customer service. I'm considering dumping Healthy Paws and getting Lemonade's pet insurance.

The claims process was very streamlined and made it easy to know what I had to do next in order to move the process forward. The wire transfer came in quickly and I was able to replace my stolen items within a day! Thanks so much for your help Jim and the Lemonade team.

I am really happy with Lemonade. I want to thank Thalia, who helped me with the claim. She was quick with her responses and once I was able to provide the required documents, she helped processing the claim on the same day. Thank you!

I had a great experience with my claim and my advocate DeAndre **. He was very helpful, responsive and kind. I was under a lot of stress since I am a college student in New York and this incident was completely unexpected. My claim was paid very quickly which was incredibly helpful. I would recommend Lemonade to a friend.

I am very happy to work with Katy on this claim. She was very helpful during the whole process. It can be seen that she did a lot of effort on this claim and she explained everything to me patiently. I am satisfied with the whole process and thank you Katy!

Dealing with my management issues and apartment flooding, Lemonade was helpful and made filling my claim simple. I'm thankful to have renter's insurance with Lemonade. They are very customer friendly to buy and easy to manage your policy. First time having to file a claim, no one hassled me for more and more information. My pictures and video showing what furniture and items were damaged helped.

Jose did an outstanding job. He was beyond helpful and did everything he could to get my claim processed ASAP. Thank Jose. The level of customer service you provided to me was unmatched. So, again, thank you Jose! You rock!

Really enjoyed my experience with Jacklyn B working on my insurance claim (Y'know as much as anyone can "enjoy" having their ceiling collapse while they're out of town). She was attentive and kind and very communicative. Would recommend. Only issue was the turnaround time but I do understand there are a lot of steps involved in a claim.

Actually had a pretty positive experience with Lemonade. When I had questions about the claim process I was able to call customer service and speak to a real person without waiting on hold at all. They answered my questions clearly. When I actually got to filing the claim the process was really straightforward. The interface is very user friendly but it probably could be streamlined a bit-like if you have 1 pairs of the same pants you have to enter each one individually and can't just specify 2 of the same item. Also I'm not sure you could easily edit each item. Overall though, it is straightforward and idiot-proof. Once my claim was submitted, it was paid out in 17 seconds. That was really impressive. I'd say I had a pretty good experience with Lemonade. I'd recommend it for renter's insurance but can't speak to more complex things like home-owner's insurance.

I flooded my kitchen and my downstairs neighbor's apartment as well (oops!). Once I got an agent assigned, Lemonade was quick to tell me what I needed to provide, and once I provided the relevant documentation, paid my claim out the same day. Wow! I was honestly petrified of being on the hook for all the clean-up costs after hearing tons of horror stories with renter's insurance -- no issues at all with Lemonade. 10/10, would recommend!

Great communication and super fast process! It was done in less than 48 hrs and the rep working on the case was always willing to answer my questions very promptly. I will continue to use Lemonade since it offers a great experience.

After an initial glitch with their AI-claims-process not asking me the right questions for my water leak, the process was quick after I actually got a real person to look at my claim (took 3 frustrating attempts in the app though).. Thanks Lemonade, I'll stay with you guys for renters insurance!

My rep Adam was quick to respond to my claim, very friendly, and it was effortless. He was quick, efficient, and very attentive to NY family's needs. He replied to my claim in less than 24 hours. Great experience with Lemonade and I highly recommend.

Overall very good experience. The Initial reply from Jon was nice and caring. After being contacted the action was swift and very smooth. I don’t have any worries now. I would continue working with lemonade and I will recommend to friends.

The handling process is very fast, and communication is extremely efficient. Even though I did not receive full payment because standard renter's insurance does not cover damage to the insured's unit, the fast pace saved me a lot of time and effort.

Making a claim was refreshingly easy and the approval was very quick. In particular, I liked that I was able to make a video describing what happened as that was far easier than typing it all out. Great experience and the responses were personalized. This felt easier than experiences I have had with other insurance companies.

From start to finish Adam was there with me and my family walking me though the whole process. Keeping me updated. They help with somewhere to live till thing were complete I mean. Adam is awesome. I would recommend Lemonade to everyone.

The entire process took 3 days. The rep Christy was very good with getting back to me and processing verification of items. The only issues I had were with the initial claim filing. I didn’t like that the system only gives you automatic response options. I also didn’t like that some of the items listed as a loss were not covered because it was jewelry as jewelry is only covered up to $1500 no matter how much the loss was. I did however get a blessing of my deductible waived. My advice is to read your policy backwards and forwards to ensure you know who and what’s covered and what’s not covered. Overall I’m satisfied to have been able to get some of my belongings back but those sentimental items will be gone forever.

Very effective service and good customer help, super friendly and helpful attention, the customer service was very kind and easy to communicate, she always was on touch with me about the case. And fast solution, always sending emails and calls to make sure that I submit all the information required and complete everything to make sure and move forward.

At first I didn’t know what to expect. Jose was my advocate. He handled my situation well for what we had to go off. I will return to Lemonade in the future. I will recommend this company in the future as well. Thank you.

As noted in title good experience overall. Helpful staff, quick response, and fair settlement. Anya was my agent and we exchanged a few emails back and forth. Got it resolved in 19 days. Much quicker than other claims experiences.

Jonathan was my adjuster and he was helpful, calm, validating, and kind. It was a very rough few months this with both parents dying abruptly. I’ve had nothing but good experiences with Lemonade. Thank you for being affordable and effective.

Wow, I would never have pictured myself writing a review for an insurance company. But Lemonade is absolutely incredible. I'll start with some background: The story begins with a burst pipe. Water from the pipe gushed into our apartment, flooding everything. We had furniture, clothing, and electronics - pretty much our life. Luckily we documented the incident right from the beginning and took lots of pictures/videos. Long story short, the entire claim process took only 4 days! It was a pretty hefty claim with lots of items but Alex from the Lemonade team was transparent and communicative. Thanks to Alex and the Lemonade team, this disastrous incident is a bit less terrible.

Stephanie was incredibly helpful and very responsive in handling my case. She was able to navigate the complexities with ease and handle it professionally when I was dealing with a very stressful situation not being able to access my apartment for a little more than 3 weeks. She really came through and was able to cover all my hotel and food expenses. I cannot thank her enough!

Unfortunately I had a nice jacket stolen a few days ago, but thanks to Lemonade I was able to file a claim to recoup the lost value. Filing the claim was a seamless process and much less daunting that I was expecting. I’ve since told multiple friends about Lemonade thanks to their great customer experience. Highly recommend.

It's a sick feeling when your car is stolen and made worse when things in your car go missing. THANKFUL FOR LEMONADE RENTERS INSURANCE to bring some relief to a bad situation. Thank you Claudia for quickly taking care of my claim.

Jyn and the claims team at Lemonade responded quickly to our claim, followed up with status updates and ensured that our claim was resolved promptly. Using the app to document the claim was simple and the claims team was very responsive. Great experience.

I’ve never had renters insurance a day in my life. I’m glad I had this time. My items were ruined. Alexis was my claims adjuster and she was amazing! I’d recommend Lemonade for renters insurance. They are priced reasonably. I may decide to check them out for life insurance next!

My boyfriend and I have renters insurance, he is a musician and often has expensive equipment in his vehicle. Unfortunately his car was broken into right before Christmas and some very expensive things were stolen. The car wasn’t even at home in the driveway of the home we have the renters insurance for, so I wasn’t sure it would be covered - but it was! After super quick online process (no need to spend hour on the phone with agents) we filed a claim and were promptly issued a deposit for the stolen equipment. Can’t recommend Lemonade enough for the hassle-free process and super friendly/helpful agents!

It was my first time making a renters insurance claim. The process was straightforward, terms were clear, and John helped me complete my claim quickly. My claim was processed in a matter of days and it was far easier than expected.

I was almost confused when I was paid out almost instantly after submitting my claim. Got all my camping stuff robbed ($1500+). All I needed to do was list my items and send a video message. I got approved in 5 seconds after submitting.

Had my bike stolen and filed a claim for it. The claim process was mostly smooth, though I would've preferred a traditional UI over the fake "AI chat bot" method, which I found much harder to navigate and harder to use. Claim was approved instantly and I didn't need to provide any additional details. I'm guessing that's because it's my first claim and the amounts were relatively low.

Adam assisted with my water damage claim. He was very professional and patient. He communicated with me with each step of my claim and explained the process. He was kind & had great customer service. He never provided unrealistic expectations; Yet, he made sure the claim was settled in a timely manner. I would recommend Lemonade Insurance to family and friends. Thanks.

I had my carport storage unit broken into and lost all my toolbox and tools. I called Lemonade to help me walk through with filing a claim. They were extremely helpful and friendly. I used their app to file a claim and was immediately approved. It was very easy and convenient to file the claim with the app. Love the customer support from Lemonade!

My bike was recently stolen from my garage and Lemonade was able to open and approve a claim within 72 hours. Sarah went above and beyond to get ahold of the officer who filed the report and was able to verify the theft very quickly. I could not recommend Lemonade more and I am extremely happy with the outcome and service.

Pricing is good, and it's great that the company avoids conflicts of interest by donating their excess income. Filing a claim was smooth and easy, the staff are easy to talk to and they will clearly explain what is needed at each step.

This by far is the best insurance that I have ever had. They offer everything that these high-cost insurances offer and more. If you are interested in trying to find an insurance that will protect your home and your car now this is the way to go.

My lifelong opinion about insurance was changed overnight thanks to Emily! My electronics got zapped, but Emily was faster than lightning to help me out. She showed support and compassion. She guided me through the process with ease. Each step through claim review she was there to make sure I wasn't lost. In my wildest dreams I could not have thought for my claim to be settled overnight! My wife and I already recommended Lemonade to everyone we know. I think I'm going to stick around with you guys for a while ;) Now the most important part - your people is what makes you. Please, give Emily a raise! She deserves it.

I had the pleasure of working with Alex on my water damage claim. My entire bottom level of my home was wet due to a pipe overhead raining water down on everything in various areas of my home. Alex very quickly assisted me and my family with hotel accommodations and comfort. My claim took awhile to process due to a second leak the very next morning. Once I processed everything and tried to save as much as I could, I was paid within days from my damage and although we lost Christmas gifts and some things that were irreplaceable we found comfort in working with the Lemonade team. Alex quickly came to our rescue and we appreciate everything about working with him and the lemonade team. Thank you. Sincerely, Mrs Audrey

I recently filed a claim and Claudia and Lemonade team did an amazing job assisting me. They let me know exactly what documents needed. I also loved how they responded very quickly! It took me some time to get all the documents, but they were patient.

Lemonade was very prompt and very courteous to me and my family during a terrible September 2021 tornado that came right thru our backyard. On the same day we were hit, I called the insurance and they had set us up in a hotel within less than 2 hrs and paid for the hotel expense. We were receiving constant emails and prompt calls from Lemonade to help us thru our personal belongings with no issues from them. They were very prompt to make sure that the adjuster they sent out did his work and they had us money in our account within 3 days to get our lives back in order. I have since then been letting my friends and co-workers know about Lemonade Insurance and they have said that they were going to start calling to get quotes for their needs. Thank you, Lemonade, for all that you did for me and my family!! :-)

I had an incredibly positive experience with Lemonade! I'm so thankful that I had insurance to help cover almost $1000 worth of stuff that was stolen from my car. Katy provided a great experience and was very understanding of my situation especially when it came to item receipts/bank statements. I can't thank her and the team enough! I've already shared my experience with a number of people and highly recommended Lemonade. I also love how easy the app is to navigate and the consistent, clear and timely communication.

Jose did an awesome job at handling our claim and we are happy with all their help. He was very informative and we appreciate all the help Lemonade was able to provide through the whole process. Thank you Jose and the team at Lemonade!

I’ve been a member with Lemonade for a couple of years and everything from the app to customer support has been A+. Lemonade is my go-to place for all things insurance. I ran into an unfortunate scenario recently and to my surprise they were able to get me back on my feet in no time.

Ali was incredibly prompt, clear, and communicative in helping me through my insurance claim regarding a recent theft. When she was out of office, she coordinated so someone could continue to help me while she was gone, and was always polite, good-humored, and helpful. I would work with her again no hestitation!

I’ve never had a more pleasant experience with an insurance company! Lemonade was in my corner from day 1 and they helped with a smile on their faces. I can truly say that during trying times, I could count on them to make things better. I just wish I had a few more stars. Thank you.

Recently, I was shocked and quite upset to see years worth of Equip ski equipment ripped off out of my truck. Needless to say that weekend was ruined. I felt a range of negative emotions from anger to despair. I filed a police report and went online to file a claim with Lemonade. The process was lightning fast. (Keep your receipts!) After I uploaded proof of purchases and my PD report, the claim was approved within 3 seconds! What was more amazing was that the deposit for the claim was made within five minutes of the claim being approved. Thank you Lemonade for making my day and helping me buy back the gear back that was stolen. I highly recommend Lemonade for personal property insurance!

Christy did a great job and was efficient with communication. We were happy with our experience. Christy was also wonderful with informing us of all the necessary information to complete the claim. The only issue we had was in the first 30 days of the claim. Sasha was very slow with responding to us. But once it was transferred to Christy, things moved along much faster.

He helped me so much and was friendly the whole way through! If I called him he was always available and was always eager to help. Thanks again John for all you’ve done for me and this claim. I didn’t think going through insurance was this easy!

I have nothing but praise and gratitude for Stephanie and Lemonade. The entire process of dealing with submitting a claim was thorough, but easy. All steps were completely explained. Thank you so much! I had Never filed a claim for anything before this.

We flooded our neighbor's downstairs apartment and had to be out for 2 weeks and the complex didn’t help at all. Stephanie was very attentive and got arrangements for us within 24 hours. This was around the holidays as well!! 10/10.

My experience with Lemonade Insurance has been outstanding. My claims advocate made it enjoyable and easy dealing with a loss. I thank you for all your help during this loose and troubled times in this world. THANK YOU Jose. I want to especially thank you ,you are a great asset to Lemonade and should be noted.

Ben was understanding, friendly and respectful. I'm older lady who just moved in this apartment and when all this happened Ben was the one who helped me out the most. Not the apartment complex. They still have not come over to check on me. Ben took time to respond back either with email or phone call. Thank you for being my angel and putting me back on my feet again.

Erin helped me w my claim and was a great person to work w. We had someone steal multiple items from our home over MLK weekend. Erin made the aftermath of that process less painful to deal with. This has by far been my best experience w an insurance company ever.

Jonathan was such a huge help. He always responded pretty quickly and made the process so much easier than I thought it was going to be. I will definitely recommend Lemonade to my friends and family. The most important things were stolen from me and now it’s easier to replace some of what was taken and that really helps put me at ease.

Great experience from start to finish working with Jose and the Lemonade team. They walked me through the steps from start to finish and took time to explain the process thoroughly. Highly recommend using these guys for all your insurance needs.

I unfortunately was robbed this winter and had to report all of my stolen jewelry, Lemonade was extremely helpful with the process and made it very concise and clear. I was then put with Samantha who did an amazing job helping me to finalize and submit my claim and thankfully approving it. She was super kind and worked quickly and diligently. I really have enjoyed my experience with this team and would recommend to anyone else as a renter! Especially in college!

Unfortunately I was a victim of theft. Thanks to lemonade I am able to replace the things that we stolen. Jonathan was a great help with helping file my claim! Thank you Lemonade and Jonathan. I would definitely recommend to a friend.

Lemonade helped me quickly and easily when my bike was stolen from my property! The reps are all very kind and helpful in making a stressful situation easier to handle. Everyone I dealt with, was very nice. Makes a hard time easier.

I so appreciate Lemonade. I’ve used them for years and had to file claims twice. They always make it so easy, and really take care of me. Plus they’re the easiest to sign up with. I started using them because they were the ONLY provider I could buy on a Sunday. Everyone else required I step out of work and take calls during the workday for basic renters coverage.

Lemonade is hands down the best insurance company around. I’ve been a customer for a couple of years now… I never thought I’d need to file a claim for an incident or theft in my case. I had my laugh she stolen at the airport a couple weeks ago, I filed a claim with Lemonade the following week and within 3 business days, the issue was resolved and I’m getting compensated. I would be recommending friends and family to sign up with Lemonade. My claim case was handled by Erin, she was amazing and so helpful, clear communication. She gets 10/10 in my book. Lemonade is the best, you guys rock!

Nobody loves losing anything, but Ev & Evan were very helpful in making the process of filing a claim step by step so easy. I'm so glad we chose Lemonade to cover our items. Everything was handled in a timely manner and working with the lemonade team was seamless!

Very quick response! After the interview, my claim approved in 2 days. In the interview, my experience was recorded while I was "complaining". Very sharp on the important points they looking for. Nice job! I will also recommend this insurance to others.

Great Company and Wonder People!!!.. I really appreciate the help I was provided!!!..I really like how they keep you informed about everything in your policy!!..Lemonade is by Far the Best Company for insurance to have Period!!.. I Highly Recommend this insurance to anyone!

After a collapse in my apartment that led to all my entertainment equipment being damaged, Ben from Lemonade reviewed and approved my claim within 24 hours. Best insurance company I’ve ever seen. The claim process was simple and straightforward. The communication was amazing.

Stephanie handled our situation with extreme care. She was diligent in finding out exactly what happened and getting back to us as quick as possible. She is kind and empathetic and made our experience very smooth and hassle free. Thank you for everything and relieving the stress of an in-home flood!

My car was broken into during the holidays and they took all my luggage and recently bought items. I submitted my details through the app and my agent Ali A. was able to work on my claim, finalize the details from my police report and get me approved quickly. Communication was great and I am happy with the outcome, thanks again!

Recently an expensive mountain bike got stolen off my patio, and putting in a claim with Lemonade was easy. They just asked a few questions and proof of a police report if you had one. They thankfully approved the claim, and that was so relieving. You never know when someone is going to take your property, and I'm glad I have a supportive insurance company around when it happens.

Kaleb was extremely helpful in assisting me navigate getting my stolen wallet and cash covered. He worked quick to get the claim approved and was super kind. There is a deductible and limit on cash cover but I am so grateful to have recovered so much loss.

Thank you to Brett for his help in coordinating this. It's our first time ever filing a claim and he made it a smooth process. He helped make a very stressful and sad situation into one where we can get back on our feet and move forward.

They walked me through the entire claim process and made this situation as easy as possible for me. I’m very appreciative of the service I received. Through it all I’m proud to say I would recommend Lemonade to my friends and family.

Awesome experience dealing with Tamika from Lemonade Insurance. She was very attentive and very helpful through the process. I’m greatful everything was resolved. While we did have some hiccups in dealing with the police dept once resolved everything went quickly once again. Thank you Tamika from Lemonade.

Great and prompt help from the time the claim started until it was completed. I had doubt that it will be a long process, but to my surprise it was that short. I made the right choice by choosing Lemonade as my renter insurance.

DeAndre been helping me with my loss in the apartment. He is very responsible and kind, very friendly, he help me reduce a lot of pressure and anxiety due to the loss. I just want to say that he is very nice guy. Thank you very much.

I had a great experience thanks to Zach, he made this process very smooth, easy and was very compassionate as me and my family went through this tragedy. I highly recommend this company. Thank You so Much For all your help.

Our experience doing the claim was smooth, and all the staff helping was very helpful. They explain the process step by step and responded quickly to the emails and questions we had. Very pleased with Lemonade. Thanks a lot for everything!

My experience was great, fast and painless processing for my stolen items during travel. My carry on and bag were stolen from a rental car, which was broken into. I submitted the police report and some of the receipts I had from the stolen items. Took 1-2 weeks or so and my claim was processed.

The claim was incredibly quick (12 days and money back in one day). As long as you have all your receipts and contact information, the process is incredibly quick and easy. Adam was great; I gave everything they asked for, and then I was able to get my money for my damage items with no problems.

Thank you for a speedy approval and thorough review of a nightmarish claim. Adam went through all the details and made sure to get all in order. I even received temporary housing after a water leak. I would highly recommend Lemonade insurance if you’re renting.

Everyone I dealt with was helpful, professional and kind. The claim process was overall very simple. Uploading photos and videos was easy to understand. When I had questions, my concerns were addressed in a timely matter. I would highly recommend this company for renters insurance.

Stephanie on the Lemonade team was phenomenal in helping me recoup damages experienced with a water leak in my rental. She was on top of everything and insured a quick response time to any of my questions or requests. Cannot thank Stephanie enough for getting my wife and I through this difficult time.

The process was easy if you have all the information, Lemonade makes it super easy to process your claim. I was bad enough I lost so many important things and my car was trashed. By the service I received from Lemonade made my bitter morning much easier. Very impressed and satisfied. I just hope I do not get hit with premium hikes.

It has been a difficult time for my family and I but the lemons that life gave me quickly turned to Lemonade with such excellent service and prompt assistance. I have a much better outlook on getting through difficult situations. I’m so appreciative for Lemonade.

I had a flooding incident apartment in my home where both of my bathtubs flooded and water flooded into my bedroom and the living room. My $800+ rug got ruined from the gross water but Zach from Lemonade got it taken care of very quickly and efficiently! It was very straightforward with basic questions, info and a recording of what happened and I got my claim settled very quickly without a hassle. I recommend this insurance to all renters out there!

Kaleb & Lemonade were fantastic throughout the process of my claim! They helped me get all the documents I needed to give them and were empathetic with my issue. Not only that, they valued my stolen property, not at current worth, but the price I paid for it! I honestly had a great experience and enjoyed the clear communication and speed throughout the transaction.

Filed a claim for theft in my apartment and within 48 days the claim was approved and my reimbursement was on its way! I barely had to do anything along the way, it was so easy. And I didn’t even expect to get a reimbursement! Ali kept me clued in every step of the way. 10/10 would recommend!

Claim process was quick and easy. I have pet and renters insurance with Lemonade and it has been great. My claim was processed within a week or two after I had filed and all the reps that I worked with were very responsive.

Adriana did a great job with explaining the correct steps I needed to take in order to file a claim. I can tell that she understood my situation and worked patiently with me. Adriana is very friendly, knowledgeable, and I recommend her services to other customers.

Lemonade was absolutely amazing, and streamlined with the claim process. I am very impressed, and will definitely be referring to my friends and business associates for their personal renters insurance needs. I look forward to continuing our business relationship, over the years to come. Thank you.

Jose was fast and responsive. The claim process was simple. It was a stressful situation to come out to my friend’s car and realize that someone attempted to steal my friend’s car and we had driven together the night before. I left my backpack in her vehicle and it had all of my belongings. Jose helped me get through this painlessly and I didn’t realize that it would even be possible to have my items replaced. Thank you so much!!!

My initial claim I tried to do months ago before I went out of the country for a month and the holidays kicked in, was a bit annoying. I was emailing my receipt to the email and the app couldn't ever register it. I had tried several times and I just couldn't get past that part in the app and since it took so long for my original Lemonade assistant to get back to me, my claim was deleted/reset.

I had my laptop stolen while traveling, and filing a claim with Lemonade through my renter's policy was incredibly smooth. They did a very efficient job processing my claim and getting me funds to purchase a new computer so I can get back to work!

I want to thank Ali for helping me! I have been struggling dearly, but thanks to her I can slowly rebuild what has been lost. :) I can finally move on w/ my life and leave it in the past! We love Ali!! <3

The handling time was quick. The company is very professional. The claim was very easy to make. The app is user friendly. I would highly recommend this company to a friend. Thank You for this quick, professional and easy experience with handling my claim. A theft is a violation and it was nice to not have any problems when filing my claim.

Lemonade is re-framing the entire insurance experience. I absolutely love this company. This review here is specific to a claim I placed - and if Katy's real last name is **, she is TOTALLY living up to it. Katy was patient and skilled throughout my claim process, and her communication was superb. She took the extra steps to always make sure that her communication was thoughtful and that she genuinely was an advocate. In my opinion, the best kind of insurance is (1) invisible when you don't need it - and Lemonade truly feels like it...and (2) the opposite when you need to file a claim. All the money that Lemonade competitors pay to advertise how great and caring they are, only to always show their true colors when it's time to support the customer.

Lemonade Renters Insurance rocks. Stephanie and Stephanie my claim adjusters that I have two claims in less than a month jumped on it, took care of it and got it down. I wish that I can say that it was over but there was other issues that lemonade just wasn't allowed to help with but I know they could have they would have. Lemonade is always had my back when things got tough or how Scott broke into. This isn't the first time I've dealt with the claims department. I've never had issues with any of the claim adjusters. They've always been very helpful and I would definitely recommend them to anybody for renters insurance or any other. I'm actually getting ready to get my dog Zeto insurance through lemonade as soon as all settles down and my life is cuz I went back to normal.

Exceptional help from Stephanie. Stephanie took over my claim and was polite and respectful at all times. She was very busy but made sure I was taken care of. She is a wonderful representative of the Lemonade team and made my situation a lil easier.

Carly was so helpful and quick to respond. Made my house fire a no problem! I was able to get a refund on my billed charges for damages. The resolution of the claim made me so glad to have Lemonade by my side in this difficult time.

My bag was stolen on vacation with all my valuables in it. It was devastating and left me stranded! But Lemonade processed my claim quickly and effortlessly. Ev was working on my case and she was so patient and understanding of my situation. I highly recommend lemonade and will be telling all my friends about them!

My garage was broken into, and a ton of my stuff was stolen. It was a stressful moment but thankfully my neighbor mentioned to me to reach out to my Renters insurance and thankfully I picked the best one. Lemonade staff, Christy, was extremely helpful and professional. She made the process/experience of submitting my claim a lot more calm and assisted with helping me out throughout the whole process. Thank you Lemonade and thank you Christy for the amazing support.

Devan was absolutely fantastic, I have been so impressed with Lemonade and have told my family and friends how amazing you guys are as a company. She was exceptionally kind and made me feel reassured throughout the process. The money I think was in my account within the week of claim - How impressive.

Lemonade was helpful and responsive. They clarified for us what was covered and what information they needed. They covered the cost of our accommodations while the water damage from a plumbing leak was repaired in our only bathroom. We appreciated their help immensely!

I contacted Lemonade regarding how to start a claim at the request of my Landlords after a hot water heater in the place broke and leaked water everywhere. Thalia contacted me back via email to start the process, I had a lot of questions because I had no idea how this all worked. She was helpful, responsive and super patient with all my questions. I wasn't sure how to do this all via email online without being able to speak to someone but she assured me it was an easy process. It was and they took care of a partial claim before the process has even finished. Wonderful and great communication.

Filing a claim was so easy with the chat experience! And Claudia was very communicative and clear with explaining to me what was needed. I feel she really listened to my experience and cared about what happened which was extra nice. Overall I love the experience. I love Lemonade!

I will start this review with the fact that Nils, supervisor in claims, is a total pro and exceptional at what he does and I hope he knows I said that. Now, that said, I could not be more disappointed with my experience with this claim. My adjuster was rude, didn’t explain things well (which led me to speaking to Nils on a couple occasions), and I feel burned on my payout.

Troy was very helpful and fast at getting my claim done fast an accurate he answer all my questions and issues I had very professional and yes I already recommend Lemonade insurance to my sister and friends. Thank you again for helping me.

Had a water leak that damaged my ceiling. The representative assigned to my case was excellent - she was very responsive by email and sorted out my claim without any issues at all. I would highly recommend Lemonade to any renter.

Was hesitant to go through the process because of past experiences (not with this company). Justice stepped up and was very helpful. He guided me through the process and responded very quickly to my inquiry. Fast, efficient, courteous and responsive. Very pleased with the service I received!

Lemonade Insurance and my/their helpful agent Devan made things quite effortless in my time of need. I love my city but unfortunately Chicago has been experiencing lots of carjacking and overall violence & theft that I never thought I’d fall victim too. Devan made things really stress free considering the loss of my precious belongings. I rate them ten stars out of five.

My overall experience was okay (would give a 3.5 star, but rounded up). I made a claim back at the end of Oct'21. The claim portion was fairly easy for the most part, my only frustration was I had a lot of questions as to how the whole process works. I feel like they would have been answered clearly if I got to speak with an actual human. The frustrating part was the lack of communication once the claim was submitted. I only received two emails of the course of two months both saying my claim was still in review. It wasn't until I actually reach out myself to inquire about what was going on and got Christy, did I get good service. Once I connected with her, everything went very smoothly and fast. She let me know everything I needed and how to send. It sucks because this case could have been closed awhile ago, but I am glad I was able to finally get someone to help and they were good at their jobs!

First I'd like to mention that I'm not an easy person to deal with when I am upset. I sometimes feel that everybody is out to get me and for a moment I put Katy in those shoes. Katy made it exceptionally easy to deal with. She reached out by phone and explained the claims process as well as set expectations. Overall, I am satisfied with the outcome of the claim and turned out much better than I had hoped for. These speaks for both Katy, and Lemonade as an insurance group.

Lemonade settled my claims within 7 days and Alex made the whole process seamlessly easy while she keeps on reassuring me that once all requested information is submitted, they will act on it. This gives me more confidence to continue using the Insurance company because the water damaged happens at a point that I am financially struggling being a festive period. I will definitely refer my friends and family.

I feel like I want to press a class act or some type of discrimination lawsuit against Lemonade because every time I had a claim they treated me like I was a bargain. I had to accept bare minimum and then they told me when my policy was up that they were not going to do business with me anymore and the reasoning being has to be discrimination.

Jonathan and Sam were amazing. They made this experience very easy and were efficient. Can't thank them enough. My claim happened during the holidays and I know it was a busy tine for everyone so I appreciate how fast and great they handled the claim.

From the moment I first called to the very last interaction, I was met with empathetic and quick to respond Lemonade agents. Although it is a fairly new company the service I received does not reflect that and has given me the peace of mind that in the event of an emergency I will be taken care of. Well done Lemonade. I appreciate your help and will definitely recommend this company.

Ok so I am very happy that you helped me as much as you could but I am still not completely satisfied, one my policy was changed but I did not make the change, 2 my landlords property that I rent from is connected to him. My policy was supposed to come $100,000 damages to where I was staying which Included my landlords floors and walls. His stuff added up to $14,000 and I am being stuck with having to pay it or I am going to be thrown in jail over this. I tried for weeks to get in contact with anyone to have this fixed but I have not been able to. Come to a conclusion yet and I can't move back into the place due to owning $14,000 to my landlord for damages.

Need more improvement. They are really business person. My experience is good but they must see more feedback and see the customer issue. Try to solve in no time. Customer care are good at work. Company should take review over the present policies and have a good discussion over board of members (must include customers also those who are interested to participate in the "Golden Meeting").

I recently had a bike stolen from my garage, and Lemonade managed the claim process so well that I would describe it as "delightful." That's a word I never thought I'd use when speaking about an insurance company! It was easy, friendly, and quick. I couldn't be happier about my insurance with Lemonade -- and I'm now looking to replace my current car insurance with Lemonade's because of my experience with them! Thank you!

My Lemonade experience was a good one. Thanks for the good service. Excellent customer service and prompt responses. Hopefully I won't have to go through this again, but if I do I know I have excellent renters insurance with Lemonade.

Worked with Alexis in the claim review department and everything went as smoothly as possible. Had water damage on Christmas eve, and they made a bad situation way better with the care they took. Cannot recommend Lemonade insurance enough, will soon be using them for other offerings as well such as their pet insurance.

In late December last year, a drain pipe leaked in my bedroom and closet. I called Lemonade and easily got in touch with a representative. She guided me the process and informed me a case advocator will be assigned to me. Alexis is the advocator, and she got in touch the very next day. The information Alexis asked for was straightforward. As soon as I submitted the claim, Alexis put the report together right away and got it approved within hours. Alexis and Lemonade made the otherwise daunting process very simple. Alexis is super helpful and efficient. I absolute would recommend Lemonade to any friend. Thank you!

Great Experience working with Tamika…Quick, fast and easy to go through the process with! I would refer anyone to Lemonade! I have pet insurance as well….& cannot wait until they offer car insurance....Simple and efficient claim process. Nothing but positive things to say about the service they offer!!!!

Stephanie is so lovely and helpful along the whole process. From beginning to end I had the help and support I needed in my time of worry. Best insurance company. I recommend to everyone. Thank you again. Stephanie should get a raise too. ;)

We never expected to have a water leak in our apartment but it happened and we were forced to evacuate. It was a scary situation but Lemonade made it easy and resolved our claim within 26 days. They worked through the holidays to process everything and helped us get back the cost of our furniture and personal belongings dollar for dollar. Thank you!

Hated the process but the Lemonade crew worked with me to help recover my items in a fast and helpful manner. I was frustrated and they looked past the emotions and still helped. Yes it’s a huge process and I don’t like communicating via email, but overall would still highly recommend. Wasn’t too happy with the outcome but I can’t complain. I know they can’t give me all that I paid but something is better than nothing. I really appreciate their understanding when I might of been slightly rude. Never felt incompetence and was never talked in unprofessional manner. Thanks for the help, Evan! You’re great!

My claim was taken care of in seconds. We had personal belongings stolen from us during our stay at a hotel in New York City and Lemonade was incredibly quick at getting back to me about my claim for theft. It was very straightforward, I provided information from the police report and the documentation for the items that were taken from us. It was very easy!

I filed a claim with Lemonade and they were quick to follow-up and thorough with their explanations. The process was practically painless. Their app UI is also the best UI I have ever used from an insurance company. Every representative I was in contact with was super friendly and helpful.

I recently had to file a claim for a stolen personal item and was extremely happy with the whole process and how helpful Sasha, from the claims team, was throughout the entire claim. Even though they required a police report. Lemonade actually approved my claim before I submitted it and processed my payment fairly quickly once the claim had been approved. The one caveat is that I wish they had given me the option to chose a lower deductible. Overall, I'm very happy with their service and recommend it.

We use our e-bike to commute to work and to our kid's school every day. It was stolen on Christmas morning, and Lemonade was right there to help us through the claims process. We got the insurance payout within 10 days, even over holidays. So appreciative for this. Highly recommend getting insurance through Lemonade!

Every time someone files an insurance claim is because something negative has occurred. Adam, who worked on my claim, was helpful and sympathetic to what I was going through. The date of my water damage was Christmas Day, so I believe the holidays delayed it slightly. The entire process took about 9 days, which was helpful in getting me situated quickly.

It was great working with Katy! She was very responsive and a pleasure to work with! I was pleasantly surprised at how smooth the whole process was. Overall, I would definitely recommend Lemonade to any friend who was looking for an insurance provider. It's easy to use and great customer experience.

I had a super easy time with Lemonade. When my items were stolen from me it was such a bad night but lemonade helped me to get my claim processed quickly and answered all of my questions. So helpful, thanks Sam and lemonade. I will continue to refer friends and family to insurance on this seamless platform.

Erin was extremely helpful. Very calm and very in tune with my situation. It felt like I was calling a friend about my problems. She assured me She would take care of the situation and she did just that. She is exactly what customer service needs to be about. Action. You guys are lucky to have her on your team. Thanks again Erin.

Completing this claim was easy due to the responsiveness of the team. I’m rather satisfied. I did have to push one item through which wasn’t hard, but for 5 stars you gotta be perfect! So 4 stars. 4.5 if there was that choice.

My apartment complex main sewage line became backed up which flooded into my basement and surrounding units. I submitted my claim with my adjusting Stephanie and she was nothing short of amazing! She took her time to explain the process and took me by my hand and walked me through the entire process. I'm so grateful she was there to help. I'd highly recommend Lemonade Insurance to anyone and put them up against anyone because their claim process and turn around time is like none other I've ever experienced. Thanks again Stephanie S! You're the best!!!

My home flooded and I lost everything due to black mold. Lemonade insurance was there for me in my darkness time. I have two small children so you can only imagine. They paid for room and board and also reimbursed me for a percentage of the food I paid for. I was able to start completely over without a hassle. I highly recommend them. They were right on time and acted immediately.

Filing my claim was easy. Kelsey followed through on all questions and concerns! Everyone was nice. Although claim was slowed with the holidays, all went smoothly and everything was resolved! Payout was simple! Probably the simplest insurance claim I’ve ever had to file! Thank you!

Sasha is so responsible and reply to my every email promptly. Even though It is a late-night email or during the days off, I got my response. And also, she is so considerate and trying to relieve my stress and anxiety. She is the best insurance claimer I ever met.

My apartment was recently broken into a few times and Kaleb helped me with my claim. I was a little stressed out with holidays and then this happening. However, I am very thankful for Kaleb, he has been amazing, so understanding and thorough. It’s a very detailed process but Kaleb was always helpful and in communication. Thankfully my claim was approved!

I had just moved in and after having a guest over I noticed things were missing. It’s never easy when you trust someone and that trust is violated. I was so uncomfortable in my own home and started to second guess the move. Jon and the Lemonade team really helped with keeping me informed with my claim start to finish.

Great claims process that took next to no time. Would highly recommend for renters insurance that is simple, easy, and no hassle. I had my phone stolen and Lemonade helped me get a new phone really quickly! A no brainer for New Yorkers like me who live in apartments. Thanks!

I worked with Sasha on a recent property theft claim. She was so understanding and kind throughout the stressful circumstances. Sasha responded promptly, had answers to my questions and worked quickly to help us file our claim. I was extremely impressed by how smooth the process was.

Lemonade was great at assisting me with a claim for pet damage to my apartment. They were able to review and reimburse the claim within minutes. It was super easy and very helpful. They have a wonderful team. I highly recommend their services.

The overall experience is very good and smooth. The agent, Clarissa, is very responsive and helpful. Also the reimbursement takes no time to arrive. It's a very good experience. I would highly recommend Lemonade Insurance to my friends and family.

I'm pretty pleased with Lemonade Insurance. Caleb was amazing and he handled my claim quickly. Really can't say enough good things about it. I've told all my friends who don't have renters insurance to get lemonade because honestly you never know when something's going to happen.

After my laptop was stolen, filing my first ever claim on Lemonade was hassle-free. I submitted the necessary info and got a quick approval. I’ve had Lemonade for almost 2 years for 2 different properties and it is a must for all renters!