Lemonade Renters Insurance Reviews
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About Lemonade Renters Insurance
Lemonade is an online insurance provider offering many types of policies, including renters insurance. Lemonade renters insurance covers your personal belongings, protects you from liability claims and pays for alternative living arrangements if your home becomes uninhabitable. Plans are available in 29 states and Washington, D.C., and start as low as $5 per month. You can get coverage in minutes, and claims are simple and fast on the Lemonade app.
- Flexible coverage
- Speedy payouts
- Low-cost policies
- Add-on coverage available
- Not available in every state
- Auto bundling only available in select states
Lemonade Renters Insurance Reviews
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Reviewed June 7, 2021
Everything was so easy to do and submit. They guided me all the way to the end. They approved my claim in 10 seconds. They were there for me when I needed it. I totally recommend Lemonade. Lemonade is awesome.
Reviewed June 7, 2021
I am very pleased with Lemonade. My claim was tended to with speed, accuracy and most importantly compassion. Jose was the associate that assisted me with this claim and he went above and beyond to make sure this was taken care of. I am a proud shareholder of Lemonade and I cannot wait to buy more as I have experienced how wonderful this company is firsthand.
Reviewed June 7, 2021
Amazing service. Got me and the family into temporary housing and ensured our claim was processed expeditiously. They went over and beyond. Luke was hands on and even offered to call property manager for me. Hope I never need them again but if I do I know I'm in good hands.
Reviewed June 7, 2021
I loved the user experience. It was all automated, simple and efficient. No waiting on the phone and complicated instructions/requirements. Just provided necessary info and I’m happy with the reimbursement.
Reviewed June 7, 2021
My experience with Stephanie was friendly, fast, and efficient. She and the Lemonade team made this challenging time a bit less so. I was able to reach someone from Lemonade after hours when the issue first arose and Stephanie was responsive and helpful throughout the process. I also had a positive experience with Adam from the claims team.
Reviewed June 7, 2021
The process was very smooth and clear. It's easy to follow and the refund approval was very fast. I like the function that it can automatically save your previous steps and you can continue completing it anytime. I'm very satisfied with Lemonade insurance, and I'm grateful that I bought it. I feel can trust and rely on Lemonade.
Reviewed June 5, 2021
Morgan as well as any one else that handled my phone calls when I called were very polite and compassionate. I could hear the compassion in their voice over the phone. No matter how times I would ask the same question they were always polite. Lemonade really cares about their customers. They made my situation less stressful.
Reviewed June 5, 2021
Mitch at Lemonade in the claims Dept was from the start very thorough snd explained the claims process and from beginning to start he kept me informed as to where the claim stood and what else was needed and it did take a bit to get my claim completed (4 months which may have been due to Covid) but it got approved and the team was great especially Mitch **.
Reviewed June 5, 2021
While it’s hard to replace a car full of items, our claims agent Mitch worked diligently and promptly to sort through the claim and make me whole. I could not recommend Lemonade enough. They practice what they preach! Absolutely must have insurance for any renter in a major city. Thank you Lemonade.
Reviewed June 4, 2021
Anjelica was a tremendous help through our lost item claim. As you can imagine, we went through a lot of stress in losing those rings and she was very reassuring and responsive in working out our claim. When all was concluded, we were reimbursed the next day so we could quickly begin our search for replacement rings. Thank you Lemonade!
Reviewed June 4, 2021
James, you're really good at what you do!! I felt really lucky to experience a service agent with your kindness and competence. Peace of mind and assurance is what I needed to get through this difficult situation and you delivered 110%. I could feel/imagine your smile and light-hearted nature in every email. Glad you're one of the good guys. Keep up the excellent work!
Reviewed June 3, 2021
I’ve had Lemonade for years and it was always nice to have the peace of mind. I woke up one morning to find that my car had been broken into and they left nothing.. Unfortunately for me, I just so happened to have a good number of personal belongings in my car from a recent trip out of town. My fiancé and I were devastated. Lemonade made the claims process super easy and kept me updated the whole way through. I never thought something like this would happen to me but I was fortunate to have Lemonade on my side when it did.
Reviewed June 3, 2021
I love Lemonade insurance. Easy to file a claim, helpful, and fast reimbursements. I get to file a claim on their website and always get quick responses. Like I said, they're the best! I found them online by accident and it was a blessing.
Reviewed June 3, 2021
On the final day of a Memorial Day trip to Napa we stopped for lunch in San Francisco on the way to the airport with our rental vehicle filled with luggage and got back to the car with a smashed window and my luggage and laptop taken. After crying for 2 days I filed a claim with Lemonade. I wasn’t sure how this worked or if my belongings would be covered but they were! Jim walked me through the claim via the app. The process was super intuitive and so very easy. I filed the claim yesterday and woke up to a deposit this morning. While I wish this never happened and I will not be able to retrieve the data I lost, I will be able to replace the items that were taken. I am so grateful and would 100 percent recommend Lemonade to anyone thinking about using them for renters insurance. Thank you Jim and Lemonade for easing the pain of my losses.
Reviewed June 3, 2021
Filed the claim during the holiday, the system set up very well to request information they needed and Laurin is very supportive and helpful to process our request and got back to us very quickly with the solution. Glad got her help and got support from Lemonade. Thanks.
Reviewed June 2, 2021
Good assistance and ease way to make a claim. They help me the very same day I did the claim. I recommend this insurance 100%. Their app is really user friendly. Automatic payments and the app is useful for any changes.
Reviewed June 2, 2021
Shelby was extremely helpful in getting my claim resolved. I really appreciate how quick she was to respond and resolve the issue. She was informative and attentive. The app was also extremely easy to enter my claim. Thanks Shelby for everything!
Reviewed June 2, 2021
I had a apartment fire and lost everything. Honestly I was really worried about how Lemonade would handle this. No one ever thinks they’ll be in a situation like I was. They were amazing!!! The response time was extremely fast and I had no issues. I never felt like there was a gap in communication with my questions or concerns. They sent me easy to understand instructions and how to create my list for my claim and any payments made to me came very fast. My whole case was resolved fully within days. My wife in comparison had Geico which took us weeks to resolve. I was so happy with the level of service I received that I raised it when I switched it over because of the experience I had with my agent Morgan. I would recommend their service to anyone as you can rely on them in difficult times.
Reviewed June 2, 2021
Sam was amazing at her job. She responded in a timely fashion and was able to help with any questions that I had. I know it’s her job but she was also very empathetic about my loss which shows me that you guys really care. Thanks again Sam!
Reviewed June 2, 2021
The whole process was so easy via my phone and the claim was process within a day or two. Got my $$ the day after! I also had a question shortly after submitting the claim, got answered in hours! Thank you for making it so easy.
Reviewed June 2, 2021
An initial horrible experience with theft ended with a kind and timely word with Ev. I loved not being on hold for 1000 years to initiate the claim. So the app/chat feature was a plus. I would say, I forgot to add the tax for my stolen items because the app said to input the exact price.. but I followed up with Ev and it was taken care of (this is a critique for the app layout and no fault of Ev). Overall great experience. I would recommend Lemonade.
Reviewed June 1, 2021
I never received money for my claim, despite filing two months ago and being told I would receive coverage following a natural disaster back in FEBRUARY. It is JUNE. There is absolutely no excuse for this fraudulent activity. My claim is marked as resolved, but it was by no means resolved. I asked for a direct deposit, but was told that my checks would have to be send via mail (?) and received no tracking number whatsoever.
Reviewed June 1, 2021
My bike got stolen last Thursday. Needless to say that I was very bummed. Thank God I have Lemonade! Reporting the claim on the app was super intuitive and user friendly. Apart from filing the police report it took only 5 minutes to have the claim approved. A day later the money was already wired to my account. I'm extremely grateful and can only recommend the insurance to anyone out there!
Reviewed June 1, 2021
I love all the help I got from James, excellent representative, very patient and helpful. I got the money the next day that my claim was approved. Very fast. The only thing I don't like about Lemonade is that the deductible is extremely high $2500.
Reviewed June 1, 2021
My apartment had flooded due to a pipe bursting from the cold, and Troy at Lemonade was so helpful with the claim! It was processed very quickly and whenever I had any questions, I got a timely response. Definitely would recommend.
Reviewed June 1, 2021
The best around!! Fastest claim service in the land and the rates are unbeatable. Wish I had discovered Lemonade sooner!! Can't wait until they come out with auto insurance products. I say start saving money now and switch!!! What are you waiting for?
Reviewed June 1, 2021
Hello. My name is Alex and I've been a member of Lemonade insurance for around 3 months now and during the first month I had a break-in at my apartment where all of my electronics that were worth value were taken. I filed a police report and followed the instructions on the app and was amazed by the level of service I received. Not just from the app, but the whole team especially my agent Ben. I am very happy to say that my claim was approved. I'd like to thank all the members of the lemonade team and let them know and anyone who's thinking about trying lemonade that they truly care and do want to help you in those bad situations that you find yourself in sometimes. From all of my heart, Alex **
Reviewed June 1, 2021
Lemonade was very easy to file a claim with, the website/app was easy to use. Customer service was excellent. I am very impressed with the company. They made an otherwise very unpleasant experience get resolved easily and efficiently. Both Chanel and James were friendly, explained everything well, and responded promptly.
Reviewed June 1, 2021
Alexis was super helpful in a stressful time of my life and the claim was processed smoothly. I highly recommend Lemonade to anyone. I would recommend this to a friend, and the person I worked with Alexis was super awesome.
Reviewed June 1, 2021
Seamless and automated claim process took me 10 minutes to get approved without having to spend time talking to a bunch of people. Not weeding through red tape. I had stuff stolen out of my garage in broad daylight and Lemonade was there to support me in just a few taps of my phone.
Reviewed June 1, 2021
My pool was damaged due to weather and it only took two days for them to approve my claim. They took their time to help me and do it fast. They also reached out to make sure I didn’t have any other questions. They were very much helpful.
Reviewed May 31, 2021
Lemonade has been very helpful for me after I had my car broken into. I was already upset and didn't want to have to jump through hoops, my representative James took my case and helped me with easy effort on my part and was communicative, which I appreciated on both ends since I was upset about the car.
Reviewed May 30, 2021
Everyone I spoke with was VERY polite and helpful. I know that they got hammered with claims with the freak storms we had, but nonetheless, everyone's customer service was priceless! I appreciate everything that everyone at Lemonade has done for us! Will be recommending to everyone I know. Thank you guys!
Reviewed May 28, 2021
My experience of working with Viviane was amazing. She responded to my requests promptly. She was very helpful in addressing my concerns after my apartment was damaged by the fire. She also explained how my insurance coverage worked. So I definitely recommend other Lemonade customers work with Viviane.
Reviewed May 28, 2021
Our claim representative Evan **, was exceptional. She gave us all the information needed to proceed, was thorough, and able to answer all of our questions as the claim progressed. In all instances she was responsive to our needs and clarified any confusing information coherently and directly. She represented Lemonade well and in addition was easy to speak to and correspond with, while we were taking care of the many details involved. We would give her more than five stars for her help. Our thanks go out to Ev and all the team members.
Reviewed May 28, 2021
Analisse was very quick to respond to any questions I had and communicated details and requirements clearly and effectively. This was the first time I've ever made an insurance claim and it was a really pleasant experience. Additionally, using the mobile app and interacting with the bots was very easy and smooth.
Reviewed May 28, 2021
My experience with Lemonade was. A very good experience. Everyone I spoke with was very professional and nice about handling my case and situation. Never experienced going through something so harsh. My adjuster Eliana was with us every step of the way. Had great communication.
Reviewed May 28, 2021
Working with James was amazing! He was super helpful and prompt when responding to any questions I had. He was great at communicating all of the steps needed to complete the claim. James made me feel like my claim was important and and a priority.
Reviewed May 28, 2021
I really want to thank Mitch from Lemonade for being on point and fast with taking care my claim. Having insurance with Lemonade was one of the smartest things I ever decided to do once I moved to LA.
Reviewed May 28, 2021
Sam is truly the best and she went above and beyond to help me even when all odds were against me! Thank you Sam!! Your hospitality and the way you care for your clients is exceptional! You will be the reason why I stay with Lemonade.
Reviewed May 27, 2021
I really appreciate Luke. He’s the best at what he do. I would recommend him for your claim. He quick and accurate. He gets the job done. He’s one of the best to my knowledge and very efficient and organized so choose Luke.
Reviewed May 27, 2021
My apartment had leak, which caused mold & I was told I couldn’t live in the space while it was being repaired. Zach from Lemonade quickly helped me find a place to live while I worked from home. I would recommend Lemonade to anyone! They really had my back during a stressful time.
Reviewed May 27, 2021
I’m super stoked that I choose this company for my renters insurance. The app is easy to use and the response time when filing a claim is extraordinary. I would definitely recommend to company to my family and friends and whoever else will listen. The prices are affordable and they have other insurance coverages including car insurance coming soon. I will definitely be switching once the car insurance coverage becomes available. They really seems to care about my issues and worked promptly with me to file a claim that I almost did not file because I thought it would be too difficult. This is a good company. Try them out! Tell them Sharon sent you and please don’t hesitate to use my link I’ll share below! www.lemonade.com/r/ILYZL.
Reviewed May 27, 2021
Our adjuster Julie wasn't that attentive, LA Solutions also tried contacting her but they couldn't get ahold of her. Other than that everything with the Hotel stay went smoothly expect for the fact that we had to stay an extra day but we weren't able to do that because like I mentioned they couldn't get ahold of her. She never reached out to us neither.
Reviewed May 27, 2021
Juli helped on reducing my worries of homeless at the very beginning. Also she replied my email and answered my questions really fast. The process and information required for claiming the damaged item were also told me in detail. It really saved my time and make my life easier when I just moved back to my apartment.
Reviewed May 27, 2021
My claim experience (facilitated by Sam **) was incredible. Stressful situation that he quickly turned into a positive one with his responsiveness/thoughtfulness. I never write reviews for anything, but am writing this because Lemonade resolved a claim in ~24h, and they did it w/ KINDNESS.
Reviewed May 26, 2021
I just wanted to say how awesome Deb was with handling my claim. She always answered my emails in a timely manner and gave me all the information I needed to move my claim along. I am so impressed with the level of customer service she provided me. Nowadays that is not the norm. Thank you so much Deb for making this claims experience stress free.
Reviewed May 26, 2021
Outside of getting a hold to my adjuster for clarification I’m neutral. Don’t really care for the process. I had took pictures first to later find out I couldn’t use the pictures. The process is a bit much. I wasn’t thinking about leaving a mess for my claim.
Reviewed May 26, 2021
Claudia, my Lemonade representative was very helpful. She helped with my whole claims process and made things smooth after my storage unit was robbed. This could have been a major headache, but it was so easy and fast. Would recommend Lemonade to anyone!
Reviewed May 26, 2021
I had my car broken into at my home. I lost many things, and the burglars ruined my entire ignition assembly, rendering me without a car for at least a week. As frustrating as this was, Lemonade made it SO easy to get me covered and provide me with the help I desperately needed to get things back on track. I normally don’t go this far for reviews but Lemonade deserves it. The claim process was smooth, automated, and even had some personal touches. The app is clean and user-friendly. The claim process took no longer than 10 minutes from start to finish. I heard great things about Lemonade before, and I can confidently say they’ve gained a very satisfied customer! Thank you, Lemonade.
Reviewed May 25, 2021
I filed an insurance claim after my bike was stolen in NYC. The Lemonade team was very responsive and helpful in navigating the claim process. They were patient in awaiting receipt of my police report then promptly handled the claim. I was very happy with the experience given the unfortunate underlying circumstances.
Reviewed May 25, 2021
I had a great experience filing my recent claim with Lemonade. Enrique was prompt with all communication and made sure I was kept in the loop throughout the entire process. Starting the claim was easy through the app, and all of Enrique’s follow-up questions were sent quickly. While I wish I didn’t have to file a claim in the first place (I’d rather not deal with theft...), Enrique made the process as pain-free as possible.
Reviewed May 25, 2021
Emily was very efficient and knowledgeable about my claim. When I felt overwhelmed she assured me she would help me through this process and that she and the Lemonade team was available when I needed them. I'd choose them a million times over. Thanks for helping me and my family through this crisis.
Reviewed May 25, 2021
Molly was assigned to us the entire time. Our pipe burst and we endured a 7 month slab leak repair during covid. Without a kitchen the entire time, we were located many times. The entire experience was difficult. Lemonade helped make sure we had a place to live and helped make the process easier. They were responsive and easy to work with.
Reviewed May 25, 2021
It was very quick and extremely easy to use the app. They were quick to approve my claim without any trouble. I can truly say I would recommend this to anyone. It didn't take but a little time to get my claim done and approved.
Reviewed May 24, 2021
Eliana was amazing during this ordeal! She was always friendly, courteous and empathic each time we spoke. She was in contact almost daily with information about where we were in the process. Eliana explained everything step by step and made the process very simple! I don't wish my circumstances on anyone but I would hope they have an Eliana on their side like I did! Every company needs people like her!
Reviewed May 24, 2021
Shad is awesome and the experience was excellent. I recommend using this company to everybody. I've got my family in it as well. The process is simple from signing up to setting up a new claim and getting it completed.
Reviewed May 24, 2021
If I could rate Lemonade 100 stars I would! Earlier this year, just one month after I purchased my renter's policy, there was a fire in one of the units in my building forcing the electric company to shut off all power to the entire building for a week. My claims adjuster Clarissa couldn't have been more amazing. Hotel was taken care of for the week (and then some) within 24 hours. The money I had already spent for the first night was back in my account the next day. Clarissa made it clear that my neither my family nor I needed to worry about anything, just save my receipts. Every single dime I spent on food was in my account the day after I emailed my receipts as well as an additional amount for all of the perishable groceries that sat all week. I will be moving to a new apartment soon, but I will definitely be taking Lemonade with me!
Reviewed May 24, 2021
My insurance claim went so smoothly it was insane.. My agent was super helpful and it wasn’t approved in seconds! I could not be happier with the service Lemonade provided. It made the pain of losing my bike go away :). Thanks Lemonade.
Reviewed May 24, 2021
Molly was the best customer service agent that I've dealt with in my life. Her prompt and courteous service was a godsend to me and my family. I don't know. What more I can say about her exemplary care and concern for my case. She got in touch with me seemingly in minutes of me calling Lemonade to resolve my issue. I will recommend this company to any and everyone that I come across with insurance needs based on her level of professionalism. Yes, she was THAT good. Next Level.
Reviewed May 24, 2021
Ben was great, understanding, quick and very helpful. He made sure all my documents were submitted successfully with a quick handling time! I will always refer Lemonade to anyone I know that needs renters insurance. The whole Lemonade Team Was Awesome!
Reviewed May 21, 2021
The team was extremely patient with me. I am a disabled veteran and sometimes even the simple task of filling out forms or making a list can be difficult. It took me much longer to get all the info I needed but they stayed with me. I have never had to file a renters insurance claim before and the process was much easier than expected. Thank you for keeping good communication with me and answering all my questions. You guys rock. Plus I got an email wishing me a happy birthday AND a picture of the team! Thanks. I would definitely recommend Lemonade to anyone looking for renters insurance.
Reviewed May 21, 2021
I will say when it comes to business like this I am not the easiest person to work with. Zach was very patient and was able to replace all my valuables that I lost. I appreciate his prompts response and hard work. Thank you Zach, I really appreciate you!
Reviewed May 21, 2021
First time dealing with a claim in my life, Lemonade made it easy and answered all my questions. The process was fast and my point of contact Thalia was very knowledgeable and guided me to the process. A pipe burst on my AC and after moving things around I open the lemonade app. It was super easy.
Reviewed May 21, 2021
Very easy to setup the rental insurance, and very cheap to keep month to month, never thought I would need it, but then my airconditioner had issues, and leaked on my electronics, and submitting a claim was very easy, walked through each step and the adjusters who called were very understanding and helpful.
Reviewed May 21, 2021
I had a comforting and satisfying time during the process of waiting for my claim to get sent. During the time Kailey was amazing and helped me out along the way accommodating and constantly updating me. This insurance company is one for the books and will be bigger and better
Reviewed May 21, 2021
I'd have to say my experience with Lemonade and with Alex was very pleasant and and I am very pleased. Superb customer service. I will definitely refer friends and family to lemonade. You don't have to worry about being forgotten especially in these times we are in kindness goes a long way.
Reviewed May 20, 2021
My claim was processed and approved quickly. I am impressed with the speed in which it was resolved. Luckily everything was covered except for a bunch of cash (even though I had a clear receipt of withdrawing that from my bank account). Overall I am happy with the service.
Reviewed May 20, 2021
I honestly think it was good I got some money back but I only got a lump sum and it wasn’t not even half of what my tv was worth. My “75 inch Roku tv was worth like $800 and I only got $300 because you guys took $500.
Reviewed May 20, 2021
I want to take the time to express how Lemonade specifically Katy ** made an otherwise bad situation into a huge relief. Katy was very professional during the entire handling of my claim. She took the time to explain and provide needed information to resolve my claim in very little time. I truly appreciate how she handled herself during the entire process. I will certainly recommend Lemonade as the insurer of choice to all my friends and colleges. Thank you Lemonade and thank you Katy.
Reviewed May 20, 2021
I feel so happy I could recommend Lemonade insurance to y’all. Very easy and practical to fulfill a claim. The customer service is awesome, they help at the moment of your inconvenience. Great communication via emails, phone calls, and recommendations to do after you register. Besides they apologize for the long wait on our claim, they were very fast. I do not feel afraid of anything anymore. I feel secure, confident, and loyal to Lemonade! The property manager I live in was amazing and had no problem Working with lemonade. Lemonade is a trustworthy company. I recommend it to you! Thank you lemonade and the awesome team for your help and support.
Yanetth **
Reviewed May 20, 2021
Amazing help with sorting out a claim. Easy, quick, and all around efficient. Helped me out in a timely manner and claim was approved within 24 hours of filing. Hopefully I don’t run into more unfortunate events but if I do I know Lemonade will help.
Reviewed May 20, 2021
Alexis ** made the process seamless. I was stressed about the claim but her patience and positivity helped ease my frustrations after I had a water leak in my apartment. Really happy with the service level. It was prompt, efficient, and courteous. Thank you Lemonade.
Reviewed May 20, 2021
During my experience with Sara, she was very professional and was able to provide me with everything I needed to begin my claim. My overall experience was nothing but amazing. I emailed her and she responded very quickly. Although, I did not receive the value for my ring my husband will be able to make a purchase with what we received, which he wasn’t to happy about but something is better than nothing.
Reviewed May 20, 2021
Stephanie was so helpful and went above and beyond to help me with my claim. I could not ask for anyone better! Lemonade has the best representatives and they are always there to help you out. Thank you so much for making this claim as painless as imaginable!
Reviewed May 20, 2021
Lemonade has great staff who provide you with outstanding service in a timely manner without the hassle of having to be overwhelmed with the process. Their rates are more than affordable for what you could lose in the end. Claims get handled in a thorough manner which leave no room for error to ensure you aren't left without any thing/service required to recover. Staff have a way of making you feel welcomed as if you're a close knit family. They are genuine in their interest to what your needs are. I wouldn't suggest any other company that would provide this in the insurance industry. Thank you Lemonade and thank you Analisse for your outstanding service!
Reviewed May 20, 2021
My experience with Lemonade has been outstanding! The app makes the service very easy to use and understand my coverage. The price is very reasonable too! I got more coverage for less monthly premium. And my claims experience was so friendly and easy! They walked me through the process, helped me find everything I needed and approved my claim very fast. I really feel like lemonade values me as a customer and I will 100% continue to use them and will recommend to friends!
Reviewed May 20, 2021
Great Experience!!!! Love this company!!! Finished my claim in one day. They were on top of it. They emailed me right when they got the claim and then they told me exactly what they were doing and they were very transparent about everything. Great company.
Reviewed May 20, 2021
My house was destroyed and robbed for everything valuable. I was devastated lost and confused on what my plan of action was, I use Lemonade Insurance for my renter's insurance, I filed my claim and wished for the best. Well Lemonade gel nothing short of it. Deb my agent helped me from beginning to end, she was kind, informing, patient and was there every every step. I really feel like she was a friend who cared. She treated me with the best communication skills and was on top of her job. I am very thankful for her! Thanks Deb and Lemonade!!!
Reviewed May 20, 2021
Deb was very clear in her communication and very honest. She brought my claim to an end very soon. Very happy with the service. I would definitely refer them to my friends and family. Happy. Happy. Happy.
Reviewed May 20, 2021
I am so thankful for Lemonade. They made my it much easier with dealing my claim.. Special thank you Juli. She was so patient with me and so helpful. Thank you lemonade team. Me and my kids had a flood at home and they helped us.
Reviewed May 20, 2021
Cameron was super helpful during this strange and extremely stressful time! He laid out exactly what was needed to ensure my claim was timely processed and reviewed. What began with a phone call to a follow up email the process was smooth and filing my claim was easy and very organized.
Reviewed May 19, 2021
The claims team was very friendly and helpful during the whole process. After the initial claim, I was contacted by a case worker and we had a few email exchanges until all her questions were answered and she had all the details she needed. Then it took another week or so until my claim was approved. Thanks for the help!
Reviewed May 19, 2021
Ricardo took care of my claim quickly after my apartment was damaged in a fire. He helped me navigate the crisis, accurately price what was lost and processed my reimbursement quickly. Really appreciate all of his help and expertise. Thank you.
Reviewed May 19, 2021
Sara was fast, friendly and courteous. She gets a million stars in my book! She was helpful and responded frequently to make sure I was ok. If I have any other issues I want to speak to her to handle my claim. Lemonade Rocks hands down.
Reviewed May 19, 2021
My claims team representative worked hard to assure my issue was resolved from start to finish. They were flexible and continued to follow up. My claim was handled and all my questions were answered. I would recommend Lemonade to everyone.
Reviewed May 19, 2021
When I was researching renters insurance took a gamble & went with Lemonade, a carrier whose business is conducted online & through their app. Not ever anticipating I would file a claim (thieves had other intentions), I was pleasantly surprised at how fast, efficient & easy the claims process was. Our loss was made whole within a week. Highly recommend Lemonade...but don't recommend ever taking a bicycle to Denver!
Reviewed May 19, 2021
Lemonade saved my life! I was in the middle of graduating, moving, wrapping up a job, and was the victim of theft. Lemonade made filing a claim super easy and I felt cared for along the way. I'd recommend this service! Get renters' insurance through Lemonade!!
Reviewed May 18, 2021
I’ve been with the insurance company for about 4 months and so far Lemonade Insurance has helped me and my family with great service. I’ve had storm damage at my residence and it’s still under construction. My agent has did a wonderful job as of helping me with things that I needed Help with and great advice.
Reviewed May 18, 2021
I’ve been using Lemonade Insurance for about three years now. During this time, two of my bikes got stolen outside of my apartment. The Lemonade app is very user-friendly. I submitted my claim via chatbot in a few seconds and agent contacted me in a few hours. The staff is very friendly and helpful. Both of my claims were approved in 24 hours. I’m very grateful and happy to use this service.
Reviewed May 18, 2021
Signing up for lemonade was super fast – the AI bot in the app made things very quick and seamless. I had to adjust my policy a few times to add an engagement ring and then change an address and in both cases, it took me 30 seconds, all online to make the adjustments and get a new policy delivered to my inbox. I had to make a claim and the process was all done through the app, very quick and easy and the claim was paid out within 7 seconds of being submitted for a decision. Would highly recommend this insurance company and the great experience they give to their customers.
Reviewed May 18, 2021
James was INCREDIBLE! He was so kind and made my entire experience worthwhile. I was so nervous that a claim wouldn’t be worth it, but James assured me that all of my property has its worth! I’d recommend Lemonade to all my friends and family.
Reviewed May 17, 2021
AMAZING SERVICE AND ATTENTION!!!! I had the best agent ever!!! She made the process so easy. I can not say or write enough good things about this company and my agent. THIS IS THE BEST FIRST CLASS SERVICE I HAVE EVER RECEIVED!!!!
Reviewed May 17, 2021
Zach was incredibly helpful during a stressful time and made the process easy. After my ceiling sprung a leak and my belongings were damaged, Zach helped me figure out what my policy covered and how to file my claim. The process online was fast and easy and Zach was thorough and attentive in following up and helping me through the process. Couldn't recommend Zach and Lemonade enough!
Reviewed May 17, 2021
I absolutely love Lemonade! I had a Louis Vuitton purse stolen from me this past weekend. I filed a claim for my purse online and had an approved claim within 30 minutes. I received the money the next day!! Super easy and provided less stress for me during a very stressful situation! I didn’t even know renters insurance covered this kind of thing, but they cover your valuables anywhere in the world. Thanks lemonade!
Reviewed May 17, 2021
Lemonade is the future of all insurance. I wish Lemonade expands to other categories. My experience with my renter's insurance claim (shout out to Shad) was very clear and fast. Much better than insurance with Assurant and other shady boomer companies. I am considering the lemonade pet insurance after this experience. I hope lemonade succeeds and transforms the insurance market!
Reviewed May 16, 2021
After a recent unexpected storm many of my personal belongings were destroyed. Tamika from Lemonade was quick, efficient and professional in her responses to my claim. She was courteous and helpful the whole time I had to deal with this emergency. Without reservation, I would highly recommend Lemonade Renter's Insurance to anyone who is leasing or renting.
Reviewed May 16, 2021
So my previous apartment was charging me a fee for NOT having renter's insurance. But they labeled the fee "renter's insurance"... Yeah, crooked. Long story short one I found out (the hard way, my truck was stolen on property). I looked for a cheap renter's insurance and Lemonade popped up first with very good reviews. I immediately downloaded the app and 5 minutes later I had customized renter's insurance... Wow very very progressive!!
Just this week my vehicle was broken into (though I live in a much better and almost twice the cost place with parking structure)... After a police report and an email to my leasing office I logged on the app to file a claim. Their process couldn't be easier. I listed the items that I could recall I lost with receipts from Amazon to back it up. Only gripe is I missed 2 items on that list (I was just going off memory and still under the trauma of the entire ordeal) and I'm afraid that since they've already approved my claim they may think I'm lying so I live with it... Pros: easy to set up, Very competitive rates, Easy claim process. Cons: None so far.
Reviewed May 16, 2021
In 2017 when I was looking for A Rental policy and I came across Lemonade. I was skeptical about the name but because I love lemonade I decided to give it a shot and it so prove to be The best rental policy I have had in years. Lemonade is one insurance you cannot go wrong with. They are effective, reliable, professional, caring and Nice.
Reviewed May 15, 2021
Filing my claim was easy and self explanatory. The app makes it simple but it is reassuring knowing I can always talk to a real team member over email if I have any questions. Though the claim took a long time to be approved, Lemonade was accommodating and even paid some of the claim on the front end due to longer turnaround times with many winter storm claims coming in.
Reviewed May 14, 2021
I was really happy with how quick and smoothly my claim was processed. All I had to do is attach few videos of the incident and receipts of the devices damaged. Keep up the good work. Adam was really helpful during whole process.
Reviewed May 14, 2021
Service was courteous and respectful. Response was swift. I appreciate Tamika (my advocate) and the Lemonade team’s help. I would recommend this insurance to others, as a matter of fact I already have. Will be in touch if needed. Thank you.
Reviewed May 14, 2021
I have never filed a claim before and Lemonade made it very easy. I was able to do everything on mobile and was guided through every step of the process. I would almost go as far as to say I had fun doing it, if that’s possible with an insurance claim!
Reviewed May 14, 2021
Fast-paced down to the point responses were urgent more so than I expected. We understood each other. Information was given and reviewed also in a prompt manner and I was paid or granted my claim immediately! She did great far as this issue goes. I would absolutely recommend Emily to a friend!!!!
Reviewed May 14, 2021
Unfortunately there has recently been a theft to our apartment’s storage unit, and some of our valuable stuff went missing. However, what made it easier was filing a claim with Lemonade, which was very convenient and straightforward. The claim was processed within a week.
Reviewed May 13, 2021
Lemonade made it SO simple to submit a claim - almost as simple as signing up! My bike was stolen straight out of my garage, and Lemonade made it easier than I ever expected to submit all the details needed. I was slow on the uptake, but as soon as I submitted everything they asked for, I had a completed claim! Thanks Ev and team for your patience with me!
Reviewed May 13, 2021
Lemonade is one of the worse renter insurance company I’ve ever had. My apartment was damaged from the winter storm. They made me pay out of pocket for hotel while my apartment was being repaired. They kept switch my claim to different representatives. I had to submit the same information over and over. Every time I called or emailed about the status of my claim they would give me the run around or not answer any of my questions. Then denied my claim after I cooperated with everything I asked and left me in debt for 20k. What the point of paying for insurance, if they don’t help you. I would not recommend this company and warn everyone you know how scandalous this company truly is.
Reviewed May 13, 2021
She has been able to help me through my claim process, I'm super impressed with the way she handed it, she's too professional, at the end she did a great job, I can't thank her enough even when my apartments was giving me trouble time she still came through.
Reviewed May 13, 2021
Had my ceiling fall in (for the 2nd time in 2 years, yikes!) This time, I had renter’s insurance with Lemonade. I’m so glad I did! I was able to get into an Airbnb ASAP, which was luckily covered, so I did get reimbursed within a few days. My damaged belongings were also covered as well. Would definitely recommend Lemonade to a friend. Thanks so much!
Reviewed May 13, 2021
Shad responded quickly and was very understanding of my situation. He was helpful with my questions, and made me feel at ease in a difficult time. Even when Shad was sick when he came back he handled my case immediately! I totally recommend Lemonade to all my friends!!
Reviewed May 13, 2021
I worked with Sarah and she was amazing. Process was smooth. Once I got them all information they needed the process was so smooth and great. She kept me updated at all times and was so helpful. I can’t describe what I was going through with the theft of my car but they handled everything perfectly.
Reviewed May 12, 2021
Lemonade was amazing and I am so happy I signed up! I just moved to the city and my bikes were stolen from my parking garage :( Lemonade helped walk me through the process of reporting them stolen and filing my claim was super easy. Thanks for making this bad situation so much easier!
Reviewed May 12, 2021
I am honestly in shock at how amazing Lemonade is. During the winter storm that hit Texas, my apartment experienced fire damage due to a candle in the night. As soon as I submitted a claim, Clarissa helped me through the quick and easy process of filing! Within a week my issues were resolved. Amazing!
Reviewed May 12, 2021
I started my claim on the app but when I got to a spot I didn’t have the information to go to the next step. I called and had help from a Lemonade representative, they made it really easy and fast, then over email I continued with the claim submitting additional information and it was super simple.
Reviewed May 12, 2021
I wouldn't waste your money or time..! Don’t think when your stuff gets damaged you will get enough money to replace your items!! The lack of personal experience is a whole other story! Just emails. No phone calls. They will so call figure out what your stuff is worth or value and just process your claim without even confirming with you.! Even when they ask you what you paid for the items or what it costs to replace like item. They don’t care about that at all! And definitely don’t want to work with you!
I had two TVs 65 inch and 50 inch and a 20GB Asus business laptop they accepted me to replace for 1975.00 after being struck by a power surge from lightning!! When the value of today’s like items are near 2707.! I’m totally not satisfied with the outcome of my claim and would never recommend them in the future and I’ll be finding future coverage elsewhere. In FEAR of what they would do if it was a major claim!!!! NO THANKS. NOT WORTH THE CHANCE OF THAT!!! Totally ridiculous! So do yourself a favor and keep it moving. Cheap coverage gets you cheap replacements!! Pay the extra 10-20 dollars elsewhere!!
Reviewed May 12, 2021
I had to file a claim for my stolen bike, the process was very simple, the app guides you step by step and very easy, and super quick, after filling all the information requested literally 4 seconds later my claim was approved.
Reviewed May 11, 2021
I was devastated when my center stone of my engagement ring fell out. So I immediately emailed Lemonade to start my claim. I was quickly in contact with Enrique and he was beyond helpful and explained things to me so I could understand what to expect and what was necessary for me to do on my end to ensure a swift process. I love using lemonade and am so thankful to have this insurance!
Reviewed May 11, 2021
Lemonade made something that could have potentially been very complicated - SIMPLE! I uploaded photos of the damage along with a description of what happened and that's it! I truly recommend this company for their clear messaging and quick responses.
Reviewed May 11, 2021
Johnthan had great customer service. He was very sympathetic about my situation and worked in a timely manner. This definitely was a quick and easy experience. I did not have to do much work or stress. Thank you Johnthan. Keep up the good work.
Reviewed May 11, 2021
Had a lightning strike fry my electrical grid and Emily walked me through everything and helped me so much! She was there whenever I needed her and she made the process so easy. She did everything with a sense of urgency as well. This is the first time I’ve ever had to file a claim with Lemonade and it was so easy.
Reviewed May 11, 2021
I would recommend Lemonade to everyone! They have super low rates to cover your belongings and it gives you a peace of mind. I didn’t think I would ever need insurance but things happen and luckily I was covered by lemonade. In the midst of tragedy the folks at Lemonade pulled through. They were kind and understanding throughout the whole process, answered emails promptly, and were there to help me every step of the way. I received help with temporary shelter, food reimbursement and even monies to pay for transportation to and from! They knew it was a hard time and didn’t rush me on any requests they had for me. And Claudia settled my claim very quickly helping me and my family get our lives back together. Thank you so much team Lemonade! Y’all are the best!!!
Reviewed May 11, 2021
Adam went above and beyond for us and always kept us in the loop with everything. I wish everyone would conduct themselves like him. Best customer service that I have ever experienced. I recommend Adam. I would recommend Lemonade to anyone.
Reviewed May 10, 2021
My purse and phone were stolen from me at a coffee shop a few weeks ago. Filing a claim with Lemonade was easy and Enrique was incredibly helpful and efficient. From the date of the theft to having the reimbursement deposited into my bank account was 3 weeks flat. Amazing! The whole process was a breeze, which was such a relief since the robbery was so stressful. I can't recommend Lemonade and Enrique highly enough!
Reviewed May 10, 2021
Such an easy process to file a claim. Advocates are easy to get ahold of and are so fast too! My incident happened on a Saturday, my claim was approved that Friday and my money was deposited that Monday! Thank you Enrique!
Reviewed May 10, 2021
The whole experience was great and extremely easy. Enrique ** was an absolute pleasure to work with and was helpful every step of the way! What was a bad incident turned into a wonderful customer experience. I would 100% recommend Lemonade (and Enrique) to anyone!
Reviewed May 10, 2021
I just want to say thank you so much for your promptness. This was a very fast paced service that took all of 8 mins. I really appreciate Lemonade for covering the damages and being available when I needed them. I will always use this company and would definitely refer a friend.
Reviewed May 10, 2021
The Lemonade team went above and beyond to make sure me and my family was feed. They even made phone calls that they didn’t have to make to make sure we were Secured. I would definitely recommend them to my friends and family.
Reviewed May 10, 2021
James was exceptional handling everything fast and efficient with very good customer service skills that left me feeling great to be dealing with Lemonade. Thank you so much. I will recommend it to everyone I know. Thank you. Thank you.
Reviewed May 10, 2021
Throughout my claims experience, my representative was so patient and worked very hard to ensure I was taken care of! Lemonade is super easy to navigate as well. I never felt anxious throughout the experience due to being updated along the way. Great place!
Reviewed May 10, 2021
Mitch was awesome. He was helpful along the way to get my cloak resolved. I found Mitch to be most helpful to get my claim resolved. Thank you for all the help Mitch!!!! Step by step instructions and constructive feedback by Mitch!!
Reviewed May 10, 2021
I dont understand why there was so much difficulty communicating with my adjuster on more than one occasion about the same issue of extended hotel stay. During one of the most difficult times of my life, my insurance screwed me with the added stress of kicking me out of a Hotel.... House got damaged in a natural disaster, and after being in a hotel for 2 months and home still unlivable, the adjuster ghosted me, and they would no longer pay for me to stay.... But I've been paying for a Policy for almost 5 years, and they didn't want to pay for 2 months....
Reviewed May 10, 2021
I have experienced one of the worst things in my life! My home was burglarized!!!! And everything was taking, but with the help of Lemonade! And my adjuster Deb, everything is being replaced! I was cut a check for a little over 10k for my loss.. Lemonade is the best and I highly recommend to friends and family.
Reviewed May 10, 2021
Rich was excellent at keeping me updated and responded promptly. He made sure I never worried about the process. I would highly recommend Lemonade. The process was smooth and it’s cheap and good coverage. I hope that I would never have to experience anything like this again but if so I know that my home is covered by one of the best.
Reviewed May 9, 2021
When I first purchased the insurance, I verified via chat if the insurance cover storage claim. The agent said yes. As usual, there is always an exclusion, the insurance only cover partially for storage unit. Quite disappointed there. Luckily, Lauren from Lemonade still did her best to help me claimed what I could. Thank you very much for that.
Reviewed May 8, 2021
Shad is an excellent representative! Super kind individual, easy to communicate with, got things done fast and easy, and just an overall great contribution to your company. He knew exactly what to do and I think he should definitely get a promotion. Thanks again!
Reviewed May 8, 2021
Zach was very patient and kind while helping me with my claim. He was on top of things but unfortunately he was at the mercy of someone else on my end to provide some additional information that he need. And unfortunately I had a lot of stuff going on and was a tad bit crabby to Zach. He was so amazingly professional as he could sense that I was stressed about the damage as well as other things going on in my world. So he didn't passively wait for what he needed, he did whatever he did to get it ASAP and I was pretty impressed. Then he had to wait on me a bit but once I submitted everything to him he literally started working on my claim immediately. He was clear with his explanations and answers to my questions. He responded to me immediately when I needed something which he did from the very beginning. He told me he would have it done by the end of the week and this was on a Monday so I was expecting by Friday.
I got an email on Thursday from him that the claim was approved and that the money should probably hit my bank in 3-5 days. The money hit my bank account the same day. I don't know how but I almost fell out of my chair. Lemonade is who they say they are and they do what they say they are going to do. No gimmicks, no scams, no games to try to not pay fair claims. It was extremely easy. The only difficulty was me being crabby. Thank you Zach so much for your professionalism. You deserve a raise!!
Reviewed May 7, 2021
I experienced a fairly quick and easy claims process. I was able to do everything on my phone in about 30 minutes. My claim was approved within a few hours. They did a direct deposit to my bank account which is also super convenient.
Reviewed May 7, 2021
Lemonade was referred to me by a friend. This is a great company, with strong values. And they are very easy to understand, they reply quickly and they are honest. The app is so easy to use. I never experienced such a good insurance company. When bad things happen to you, you really need good people in front of you to help you and support you. Thanks Lemonade, Violaine ** from NYC
Reviewed May 7, 2021
I love Lemonade! In very difficult situation, when somebody stole my backpack with my camera equipment Lemonade insurance helped me a lot. The process was very easy. They walked me through the whole process and supported me on every single step. If I had any questions Lemonade responded very quick. Thank you so much for your support and help with the claim.
Reviewed May 7, 2021
I'm beyond blessed to have had the specialist to help me with my claim. She was very considerate, nice, and understood the pain and the suffering of me and my family. Even though my claim got approved I still feel as if there should have been more funding available for me to be able to replace everything that was stolen.
Reviewed May 7, 2021
The experience I had with my recent claim with Lemonade is awesome. It took only 10 mins to provide the required information and only in 5 seconds my online claim got approved. It is simply unbelievable. I have referred Lemonade to couple of my friends. Would like to recommend to more contacts in future. Absolutely fantastic service.
Reviewed May 7, 2021
The service is awesome, easy to file a claim and then boom, claim processed with ease. The money deposited into your account within a couple of days. I am definitely recommending you guys to all of my friend and family.
Reviewed May 7, 2021
Very great company. Helped out Tremendously. I will recommend Lemonade to anyone. Very good customer service. My family is very happy and satisfied. We thank the company itself. With you in our lives we will always be great.
Reviewed May 7, 2021
I've had Lemonade for a bit and hadn't needed to use it. I ended up making a claim and it was easy and straightforward. Sara made it super easy. The claim was handled pretty quickly. The app also made it easy to submit the claim and Sara called me not too long after. I recommend.
Reviewed May 6, 2021
The entire team led by Eliana did an outstanding job with difficult circumstances and were able to make everyone a winner. My wife and I had little time to gather the material but were guided by Eliana and finally succeeded and are able to get on with our lives,
Reviewed May 6, 2021
When we were most down and out, Lemonade came in and saved the day! We had to submit a claim through lemonade which was super easy. We had a rep assigned to us the next morning and within 48 hours our claim was approved. They’ve earned a customer for life!
Reviewed May 6, 2021
Analisse was extremely helpful and understanding of my situation. The instructions on what they needed for the claim were very clear. Once I got everything they needed the processing time was the fastest I've experienced of any insurance company. I believe it was just 13 hours from the moment I submitted to the moment I got the approval. I would definitely recommend Lemonade to everyone I know!
Reviewed May 6, 2021
This company helped me tremendously when I was hit with tragedies back to back. Angelica, my rep, was always super helpful and on point with every little thing. Her and the team made it so easy for me to get my family situated in such a short amount of time and I’m forever grateful for y'all. Thank you so much!
Reviewed May 6, 2021
We had a huge water leak from our washer that flooded a large portion of your apartment and Lemonade was so helpful with the aftermath with damage and getting everything taken care of! I can’t say anything but good things about Alexis and Lemonade! She was so easy to work with and helped walk me through the process of getting everything fixed and taken care of!
Reviewed May 6, 2021
The process was detail oriented but it was fast. They made it personal which was very important to me. I feel good if I ever need to make another claim, which I hope to never ever have to do again. Thanks Lemonade.
Reviewed May 6, 2021
I filed a claim with Lemonade after my car was stolen along with certain personal items. I had the pleasure of working with Sara ** who literally could not have been more helpful, more responsive and more understanding. Sara was extremely informative about the claims process, and just instrumental in helping me get the right documents together, and making sure everything was in order. I loved working Sara and would recommend Lemonade to everyone I know.
Reviewed May 6, 2021
Benjamin helped me during a really tough time after the Texas winter storm. He was very kind and communicative. The service I get from Lemonade is always amazing and I'm happy to be a customer with them. I will be a lemonade customer for a long time.
Reviewed May 6, 2021
Laurin was a fantastic agent and truly is the definition of customer service. Front our first conversation, made me feel understood and was extremely helpful. She continued to check in to make sure I was doing well. A truly amazing experience and employee.
Reviewed May 6, 2021
I am very satisfied with the resolution of my claim, which was seamless and way quicker than I expected. I am abroad and I was extremely stressed out about my belonging being stolen from my flight literally next to me. Thanks to your team I can continue my trip with a peace of mind.
Reviewed May 5, 2021
I’m so grateful to have chosen Lemonade as my insurance agency. They were top of the line for me. Very professional, got everything done so quickly and they made sure I had everything I needed. Thanks lemonade. I’ve told all my family and friends about my experience with you guys and I would definitely recommend you guys to anyone out there. Not sure as to which renters insurance to purchase, well take my word for it because I am a proud client of Lemonade.
Reviewed May 5, 2021
"Wow... What an excellent customer support!!!" Very very easy and speedy claim process. Thanks a lot for such a wonderful, best quick service, when I am in a real trouble. Keep up the best work team. God bless you all. :-)
Reviewed May 5, 2021
Unfortunately, my car was broken into last month. I reported my claim to Lemonade, and their app made reporting the incident very easy. I was assigned a personal claim agent, he was super friendly and helped me with everything I needed. I was blown away by the customer service I received! 10/10 would recommend.
Reviewed May 5, 2021
I’m a mom of five and we had a major water leak in our laundry room resulting in a loss of a bunch of items. I sent the information to Lemonade explaining and provided all info requested. It took a bit of time but I’m just glad I can go and get my kids some of the items that were damaged. Thank you lemonade for restoring my sanity and helping me make sure my kids were clothed and comfortable.
Reviewed May 4, 2021
Working with Claudia was a great experience. She help me throughout my claim process. Excellent workmanship. Highly recommended. She helped me out with everything, walk me through the process, always notify me, kept inform of all the process. Thank you Claudia.
Reviewed May 4, 2021
I was very pleased with how personable the employees were. You could tell they went above and beyond any other experience you'd ever receive. I understand things are hard with Covid right now but it didn't seem this way for Lemonade insurance. If you don't have lemonade you're doing it wrong. (: Also, basically instantly got paid out for the theft that occurred inside my vehicle and that's more than I can say about my full coverage auto insurance... I cannot express how much of a breeze this process was. I highly recommend them to anyone. I'm about to brag about yall on my FB. <3 MAKE PEOPLE WANNA CRY TEARS OF JOY. IT'S SO SIMPLE.
Reviewed May 4, 2021
My claim was handled properly and Kailey help me with providing me detailed information and accurate documentation. I am really happy and satisfied with this insurance company. They take time to respond and inform you on each step of the claim process.
Reviewed May 4, 2021
Lemonade is a great insurance company. Easy to sign up and insure items and very affordable. Unfortunately I had to put in a claim for a item I lost, but Lemonade took care of my claim and got it approved with no hassle or no “fine print” **. Deb who handled my claim was very helpful caring and professional. She helped ease my stress and anxiety due to losing my item. Thank you Lemonade. I’m happy to be insured by you????
Reviewed May 4, 2021
Much easier experience than anticipated and quick approval that was certainly automated likely due to the small amount and having a police report. Only thing I did not like was everything had to be done on the app for a claim and could not do on desktop version where all my PDF reports and pics were located already.
Reviewed May 4, 2021
The claims process was painless and straightforward. Lemonade walked me through every step (without even having to contact someone), making it easy to get my reimbursement. I think I started the claim and was approved in less than 10 minutes.
Reviewed May 4, 2021
I'm very happy with team Lemonade and my counselor Katy. They help my family and me so much. I love Lemonade. They help on the internal problems, my home had a plumbing problems, and I contact Lemonade, they are very helpful people.
Reviewed May 3, 2021
The flood claim I submitted was handled promptly and professionally. I would recommend this service to friends and family. They were very helpful in my process of filing my claim. I was always informed of everything that was going on to process my claim. Very thankful that this transaction was quick and easy. With having to move from my apartment this was one less thing on my plate.
Reviewed May 3, 2021
Markaya was absolutely wonderful in helping me navigate my claim. I wasn’t even sure if I should file a claim because I had never experienced a situation like mine, but Markaya walked me through the details, what documentation I needed and what my expected timeline would be. She was very empathetic and supportive and processed my claim in 24 hours! Amazing! We are forever grateful.
Reviewed May 3, 2021
We have Lemonade Renters Insurance and I submitted a claim after our vehicle was broken into on the street and a significant amount of our camping gear was stolen from our trunk. We were so grateful that the process was easy to see if we were covered. The app was a bit hard to add all our info w photos, I’d maybe recommend emailing each receipt. But the process was painless and Claudia was efficient and clear! We were able to get our claim approved and our deductible went up, but didn’t see much of a cost difference so far!
Reviewed May 2, 2021
Annalisse made this terrible time a smooth transition and took great care of me. I will always use Lemonade from now. The process to do a claim once I read what was needed. I was paid instantly. What a smooth process!
Reviewed April 30, 2021
Lemonade, and my agent Laurin, exceeded all my expectations. Lemonade is a great company that not only made purchasing insurance incredibly easy and dare I say enjoyable, but they created a claim process that couldn’t have been easier, especially when supported by individuals like Laurin. When I filed the claim I had recently been discharged from the hospital due to COVID. Laurin's compassion and concern was beyond belief and more than I think anyone would have expected. She didn’t just do her job, she went above and beyond, but additionally, and I think more importantly she engaged with me as a person, a person that genuinely cared about what I was going through due to COVID, and she took her time and guided me through the entire process. Lemonade is more than an insurance company, they actually care about their policyholders. I would recommend them to anyone.
Reviewed April 30, 2021
When all of my stuff was stolen in Mexico, I was fearing for the worse. I've never owned renter's insurance before, so this was new territory for me. Luckily, Shad from Lemonade helped get my case approved and I was all set within a couple of days. Now I can move on with my life with the help of Lemonade. Customer support was friendly and responsive, yet thorough as they helped me provide all the details they needed to process the claim. Overall, great experience.
Reviewed April 30, 2021
My car was broken into and like $1300 of stuff stolen - Lemonade responded immediately and covered my claim in seconds with only a small deductible. Fr i didn't expect to get anything considering the theft was from my car and not my apt but they simply asked what happened and the cost of what was taken and are covering the majority.
Reviewed April 30, 2021
My phone & wallet were stolen and my bank account was hacked. Apple & my bank have been incredibly difficult but at least Lemonade was quick and helpful! Immediately approved my claim! I’ve been so stressed out this week and Lemonade has been the only source of good news. Thank you, thank you, thank you!!!
Reviewed April 30, 2021
James was a great help during this stressful time. He handled my claim quickly and was able to answer all of my questions throughout the whole process. Thank you for making sure I was taken care of and making this whole ordeal painless. Highly recommend James!
Reviewed April 30, 2021
Unfortunately I had my backpack, which included my laptop and AirPods, stolen from me. Luckily I had Lemonade Renter's Insurance. I used the app to file a claim, which was super easy and user friendly. Lemonade was prompt in their email communication, getting back to me the next day. They were friendly and personalized, they took the time to express their concern about the situation and they were able to help me pay the deductible and then have money directly deposited into my account so I was able to replace my laptop (and other possessions) the same week! I was impressed and grateful for their service and help.
Reviewed April 29, 2021
Everything was super easy working with my insurance agent assigned to my claim. Handled efficiently and quickly and I was happy with my experience. They were specific about what constitutes as proof of ownership and once they received all the info it was less than a week before I saw money come in to replace items. Thanks Lemonade!
Reviewed April 29, 2021
It was very easy to work with Sara! I was a bit unresponsive as I was dealing with car repairs from the incident and other issues with my move as well as a full time job, but she made sure I sent over the info she needed to give me the biggest pay back possible. She kept me updated on the status of my claim and was understanding of the position I was in (aka good bedside manner). Thanks!
Reviewed April 29, 2021
Jose was over my claim and he went above and beyond. Help me even when I didn’t know what to do next cause we was having a couple of dead ends but he did his best and took care of the problem. Thanks Jose you the real one!
Reviewed April 29, 2021
Literally the best renters insurance company with excellent customer service by Jim! The claim process couldn’t be any easier. I opened a claim today and will receive the funds I need in a few days, directly to my bank account. Thank you Lemonade!
Reviewed April 29, 2021
My experience dealing with Lemonade has been nothing short of amazing. They helped me through resolving a claim for the theft of my bikes. The process was easy, support was timely and the required documentation was reasonable (property manager contact, police report, etc).
Reviewed April 29, 2021
Covid really tried to put a hinder on all of us and quarantine us, the crooks don't stop. My garage was targeted and property stolen, Lemonade keeps going, even with my sarcastic remarks they stayed polite and finessed the situation, lemonade did it, thank you.
Reviewed April 29, 2021
Shad and Ricardo saved my life, no joke. They are amazing. Lemonade has been speedy and professional in handling both my fire/flood claim and theft claim. 10000/10, I would be in an entirely different situation if not for this insurance.
Reviewed April 28, 2021
Brittany went above and beyond when helping me with my claim. I have been having issues with my apartment since February, and she explained everything clearly, and all of her responses were quick. I would definitely recommend Lemonade to a friend.
Reviewed April 28, 2021
Rich was an awesome claims advocate to work with. He communicated throughout the whole process, and dealt very professionally with a complex situation. Lemonade's customer service were fast to answer any other questions I had. Would definitely recommend to my network.
Reviewed April 28, 2021
My apt was flooded during the ICE storm in Texas the middle of February. I along with several others had to file a claim. The bad news is it took Lemonade quite some time to review, handle and settle the claim but that is because of the large amount of claims they had to deal with. The great news is they were extremely fair and ultimately settled this week!! My claims adjuster Troy was very responsive and I'll be sticking with Lemonade....
Reviewed April 28, 2021
The experience was great, it was a very hard time when the winter storm happened. We were devastated. Troy was perfect. He answered all my questions and followed up with me to let me know how my claim was going.
Reviewed April 27, 2021
James did a satisfactory job with the claim, he was responsive and provided clarification on items, he processed my claim within 2 weeks. I was hoping for a larger payout based on the items that were stolen and my deductible ate up a lot of the pay out which is a bummer.
Reviewed April 27, 2021
Can I say, I have been with Lemonade for over a year now, when I first joined, I had my doubts whether or not they was a legitimate company well, let me say they are and recently my water heater busted and flooded my bedroom. I made a claim and three weeks later they "Paid" me for the lost of my items! Those of you who have doubts put your mind at ease-they will Take care of you! I am glad, I found them customer service gets 10 Stars and the claim person also gets 10 Stars excellent customer service! Thanks Again, Lemonade for all your help in my time of need!
Reviewed April 27, 2021
What was one of the most disappointing days of my life because of an unexpected theft turned into having a warm feeling in my heart thanks to the care and help I received from Ev from Lemonade during the claims process. Thank you!
Reviewed April 27, 2021
Chris was absolutely amazing. He was so personable and help me and my family through a very difficult time. He is greatly appreciated and I’m glad that he was my agent through this difficult time. Chris was fast and prompt to respond to my needs and made sure I understood every aspect of my policy.
Reviewed April 26, 2021
My bike was stolen and so I filed a claim through the app. Jim was extremely helpful and I was able to easily go through the process. By the end, it was instantly approved and the money was wired to my account within 2 days. I am very pleased!
Reviewed April 26, 2021
Katy replied to my emails immediately. She was compassionate & very understanding & kind of what we went through. Thank you Kati. She is an awesome member of your team in every way. It was a horrendously busy time I’m sure dealing with all the requests after the storm yet it seemed to Kati we were the only ones due to her one on one replies. Forever grateful she made this stressful sad time so much less stressful.
Reviewed April 26, 2021
Just had my bike stolen, and then remembered I had Lemonade. Was able to file a claim through a series of simple automated steps and get approved in a matter of minutes. Got to experience firsthand how Lemonade handles these types of situations and I'm very pleased.
Reviewed April 26, 2021
So I filed a claim for the February winter storm that hit Dallas. My items out of my car was stolen. Jonathan with Lemonade was more than helpful. He was professional and most of all, he replied back very fast via email. Thanks Lemonade.
Reviewed April 25, 2021
Low rates, easy process for filing a theft claim and adding coverage. Claims rep was friendly and thorough at explaining the claim process. Received my claim in full after a few months (I expected a delay due to my claim coinciding with the 2020 winter storm).
Reviewed April 25, 2021
Thankfully this was the first claim I've ever had to submit. I was so impressed with the way Lemonade literally walks you through the entire claims process. They made what would have otherwise been a confusing experience, a less than 5 minute process and my claim was approved quickly.
Reviewed April 23, 2021
Lemonade is great because it is affordable, comprehensive, and user-friendly. Every agent I’ve dealt with was kind and professional, especially Laurin, who walked me through every step of the claims process quickly and painlessly. I recommend Lemonade to everyone I know. A ++!
Reviewed April 23, 2021
This is positively the worst insurance company I have ever dealt with. They Expect me to work on their time. They Badger you hoping that you will forget things. Dealing with insurance companies like this you have to just sue them. Social media is such a big influence now you have to put everywhere on social media how bad they are. What tricks they use to try to screw you out of paying their bills.
Reviewed April 23, 2021
Troy (Arizona) from Lemonade was so helpful and kind during my claim process. He was very thorough and explained each step of my claim process in a timely manner. I am so impressed by Troy and The Lemonade team!! I highly recommend Lemonade.
Reviewed April 23, 2021
I'm so grateful for the adjusters at Lemonade. They are super understanding and patient. This was my first time dealing with this and Eliana took her time. Walked me through my claim and even helped me with my property manager. I will continue to recommend Lemonade to my friends and family. This is a great company.
Lemonade Renters Insurance Company Information
- Company Name:
- Lemonade Renters Insurance
- Website:
- lemonade.com

