Lemonade Renters Insurance Reviews

I am so happy we chose Lemonade as our insurance provider they put us first and foremost in a very stressful moment in our lives they kept in constant contact and we got our claim approved in little to no time. Everyone should use this company.

I have had to file claims with Lemonade twice over the course of using them as my renters insurance provider for about 4 years. Each time was extremely easy and seamless! They make the process stress-free and are quick to get claims sorted out. I would definitely recommend Lemonade to all of my peers!

I was skeptical about having to submit my claim through the app instead of talking to a person, but it actually went very smooth. Even though my apartment complex was less than cooperative with providing information on my claim, Ryan made sure to follow up and get the matter taken care of as quickly as possible. Thank you!

Grahm did a fantastic job helping process my claim. This has been a tragic time for my family, but his help was like a light in the dark. (And I've already recommended Lemonade to my daughter, who will be looking for a new insurance policy soon.)

John was a great rep. He helped me make sure I filed everything needed for my claim. His reassurance helped me stay calm and I was so thankful for his guidance and empathy. My claim was approved quickly and I was reimbursed fast. TY John and Lemonade!!

My car was recently broken into. Lemonade was super fast with the approval and it was a very easy process. I gave only 4 stars because I feel there weren't enough options when given choices, since some of my stuff didn't fall entirely under the choices given. I got it figured out eventually. It was definitely easy and recommend Lemonade to anyone.

Shad was great during the claim and very patient. I also have a water damage claim that I am working on. Shad was professional, polite and went out of his way to help me! When I seemed to hit a hiccup or didn’t have a receipt he was patient and allowed me the necessary time in order to get the claim processed.

A pipe burst and my apartment flooded, all my belongings were lost. I had a home based business and water damaged the merchandise and I found myself without a home. Stephanie helped me process the lost and showed great empathy through my entire claim. I was very pleased with the service I received.

Clarissa was first class from day one, she always contacted us to make sure we are good, and if we needed anything, and she also advised us on how we should submit our claim. She never gave us any hard time on any of the lost items, and she was so fast on paying us to become whole again. Thank you Clarissa for all you did for us and thank you Lemonade for a great experience.

I had my bike stolen and had to make a claim. The process was super easy. I had receipts and I also had the U-lock which was cut by the thief. Lemonade was sensitive and efficient. The police didn't follow up on my initial report so I had to go in person to make a second report. Lemonade would follow up every few days and ask, which prompted me to follow up with the police. I was allowed to add a few bike accessories as well which was nice. My policy is inexpensive and has comprehensive coverage. I will definitely stick with them. I can't say enough great things about Lemonade and highly recommend this company.

I was shocked how quick and easy the process was filing the claim and getting it all sorted out, I made the claim at 9am and had a response same day by 4pm. Very quick and honest people, would highly recommend them to everyone I know.

I am so glad I decided to add extra jewelry insurance to my Lemonade renters insurance. After submitting a claim for the lost piece of jewelry, a Lemonade representative was quick to reach out to request a few more details about the claim. After just a few days the claim was approved and I received the full refund over the replacement amount of the lost piece of jewelry. I highly recommend Lemonade!!!

I filed a claim with Lemonade for loss property and was completely amazed at how fast and easy the approval process went. I was very upset to know my truck had been stolen with some important personal property in my truck. The violation that I feel had me very upset but Lemonade really made feel like they had my best interest immediately. This is an amazing insurance company, I will let all of my friends and family members know.

Samantha provided excellent customer service and made my claim process easy and stress free. I filed a claim and within three weeks the claim was paid. I’m very thankful for the Lemonade team. We communicated everything through email and I provided all necessary documents to get things done in a timely manner.

First time having to get rental insurance. Landlord required it. Asked Facebook asking the best insurance places. 3/10 people suggested Lemonade. My car was stolen right out of my drive way. I have video surveillance, and when my car was recovered everything was taken out of it. BayLey was amazing. Understanding of everything that was going on. Walk me through everything that I need to do step-by-step. And on top of it when it came to getting everything done. I recommend lemonade to everybody.

Ryan was super helpful with my claim. Kept me in the loop every step of the way and responded to all my emails really quickly. Thanks again for all the help. Would highly recommend Lemonade to everyone. They really go the extra mile for their customers.

My bike was stolen from my apartment a little less than a month ago. It took me about 2-3 weeks to get all the footage from my apartment manager and security office. It also took about a week to file a claim with my local police station. The only quick and easy part about this whole situation was filing a claim with Lemonade. Their app makes filing a claim super easy. Once I submitted the information I had into the app, I was contacted by a representative within a business day. The representative was clear, concise and understanding. My claim was filed and completed within 2-3 days. Thank you very much for what you do!

Someone broke into my house and stole my bicycles and equipment. I had Lemonade renters insurance, and Lemonade paid me out in full for everything that was stolen. They were very easy to work with, and although it did take a month for them to process the claim, it all turned out great. Overall, a happy experience.

Process was clear, easy and fast. It made a terrible situation a lot less stressful. The agent was very responsive. I was surprised they did not try to fight me every step of the way as other companies do. I definitely felt they were on my side.

I filed a claim for the theft of my bike and was very impressed with the speed and ability to process everything. I will recommend Lemonade to everyone! I have already been telling my friends about the service. I will continue to be a client for as long as I am a renter.

Sara made this a very exceptional experience! Most companies make you feel like you're a criminal and make the process difficult, she handled this with the utmost professionalism! Would recommend you to anyone. Courtesy galore and actually delightful to deal with.

She was Wonderful. She made everything easy. I cannot complain. I really will recommend you to my friends. Every time we talk it was always very pleasant. She was very happy. She made me feel real good. Had no worries at all. It was just absolutely great wonderfully. I was very happy with everything.

Had a great experience with Lauren ** as my claim advocate. My phone was stolen and she was very sympathetic throughout the process -- I felt like she was on my side, which is very different from previous insurance experiences with other companies. She approved my claim within 1.5 days of being assigned to my case and was great about calling to give me a heads up and then following up with an email. Such an easy and straightforward experience. Thanks, Lauren!

Fast, easy and efficient. The app was very simple to submit a claim. Literally took videos of the incident while being assisted with everything. Pretty awesome how they told me exactly what to do. I am glad I joined with Lemonade.

DeAndre was great, answered all of my questions and was quick to process my claim. He was nice, courteous and professional. Would recommend Lemonade to others. It was a good feeling to know that Lemonade had my back throughout the ordeal and DeAndre helped me out

My claim process was not an easy one at first but Devan remained professional. The email communications were great and done in a timely manner. She was understanding and caring and allowed me to express my concerns and worked with me to find the best solution for my issue.

Understanding and friendly. She was very helpful to me. Happy she helped with things that needed to be done. I am happy for her helping me. Now my kids can have a new tv to watch again. Thanks so much. Hun.

I recently lost my jewelry on a bike ride and had to file a claim around 7 or 8 pm before I had to go to work. I filed my claim in less then 24 hours Richard was processing my claim. After a few questions about the situation he resolved my claim. I appreciate how quickly my claim was processed and resolved. I am a single father and I work up to 72 hours per week so I don't get much free time.

Lemonade always goes above and beyond when it comes to filing a claim, I received the amount of the deductible as well! Thanks to Cameron at Lemonade I was able to receive my amount and am very satisfied with Lemonade!

I really had a great customer service rep who helped me on this procedure through my claim. It was horrible to have this experience in my house but Lemonade made my day and grief a lot better by helping me!

My claim is still being handled by Emily. So far she is very prompt, helpful & super quick in her turnaround. Anyone who has Emily taking care of their claim is in good hands. Emily comes across as a person who is really passionate about her work & also very polite. It is good to across people like her in insurance especially because one only has to deal with insurance in a time of distress.

Claim processed with wrong amount and did not get any explanation why claimed amount was reduced, nothing to review, acted very slow in processing claim and was feeling cheated by taking insurance then being burgled. At least expected a statement giving details of what amount was claimed and what was processed for reimbursement.

Wanted to take a second and let the Lemonade team know that Ali A. was so helpful with helping me out with my claim. She was so communicative and understanding. Not to mention she went above and beyond to get in touch with the Chicago police for me and my property manager which was a huge help. Tell her to keep up the great work and thank you so much!

The agent handling my case did not do as much as he could and barely helped at all. My policy is still paid and active. But My claim was over $50,000 and my coverage is up to $80,000 but I only received $4k… This has to be a scam! I need to escalate my case to a higher up. Y’all made me have the sheriff's department come to my home and did a throughout inspection and report. Why did we include the law if it wasn’t to be abided by or believe what they verified as stolen??? Deon is a nice person but he found every way to NOT PAY ME. He’s very deflective, defensive, instead of helping me get my money back he found ways not to. My claim has NOT been settled and I need further assistance still.

I had a very good experience with my Lemonade insurance. Adjuster Viviane was there for me when I really needed a lot of help navigating what to do next. I had nothing left after the fire, no home, and I was panicking. But I could call Viviane at any time for help, and she really went above and beyond to get the process moving. I am forever grateful and will always recommend Lemonade.

One of the best insurance companies ever. Absolutely love them. We had few bumps in the road due a major Hurricane but I understand mine was minor to those victims but they did their best. Wrap me up. Put me the best Airbnb. I’m blessed to have them. They will most definitely take care of you like any family would want. Thanks so much. I’m forever a customer.

Laurin was amazing! Such a bad time for me and she made sure I was taken care of. She cared about what actually happened to me as well. I am so glad I chose this insurance. Laurin’s team is also great. They communicated with me and made me feel comfortable and taken care of. 5 stars for Laurin and her team! Amazing service!

Outstanding and quick response, really was dedicated to help getting my claim paid and approved did not try to give me any hassle and was very professional! Outstanding job. Couldn’t ask nobody better to work with. Stayed consistent, she understood my situation and kept and her eye as number one priority! Well done. She deserve a raise.

You all were so helpful. Even when my apartments were responding my claim was still fufilled. You all were patient and mind in assisting me. I will definitely be using Lemonade for years to come. Thank you so much for helping.

Very kind and helpful. Took all my stress away. They are also quick and professional. Best insurance company ever. The process is so easy. I also found it quick and easy for me to get any questions answered. I will be telling everyone about Lemonade. Great job.

Thalia is the best. Handled my claim with no problem. She listened to all my concerns and was very patient and straightforward with me. I give them a 10/10 the best. I recommended Lemonade to my mom and friends.

Lemonade is the best. I got my approval for my refund within minutes of the meeting my claim. My son scooter that he just got for his birthday was stolen. It cost me almost $600. I would refer them to anyone. I am so happy I have them.

Lemonade made a stressful and confusing process simple. The claims agent that was assigned to my case (Samantha) was prompt, diligent, and made the process seamless and less difficult than I thought it would be. Very professional service. Plan on continuing to use Lemonade.

Jose is an amazing claim agent! He communicated often, accurately and clearly with compassion. In fact, the entire Lemonade team is excellent. I highly recommend using Lemonade for your insurance needs because of their ethics and professionalism. This company is going places and I'll be joining them for the long journey.

I’m very happy with Lemonade as my home insurance company. They are affordable, easy to work with, and took care of me after a water leak did its damage earlier this year. Troy was instrumental in processing my claim. He kept me updated throughout the process and resolved the issue quite satisfactorily. Thank you Troy!

I would like to take this opportunity to sincerely thank Clarissa and the Lemonade Team for their exceptional handling of my insurance claim. Back in January of this year (2021) while battling Corona Virus, a fire broke out at the apartment unit directly above mine causing the sprinklers to go off destroying my apartment and many of my belongings. Devastated, in quarantine and with really nowhere to go (apartment was unlivable) I called Lemonade and filed a claim immediately. Clarissa my representative got my boyfriend and I into a hotel immediately and began promptly working on my insurance claim.

Awesome service when we had to evacuate due to the Caldor fire. John was amazing with helping me organize my receipts and get the money I needed. The instant $250 was amazing to grab my first hotel. Everything I paid for during my evacuation was paid for, with no questions asked. Lemonade is an awesome rental insurance place to trust when things go wrong.

My office chair was stolen from my apartment, and I was insured through Lemonade renters insurance. As soon as I filed a claim one of the lemonade representatives contacted me within 24 hours and tried to get as much information as they could, and outlined what additional documents they needed from me to resolve my case. The entire process was very smooth and they were very understanding and willing to help. At the end they resolved my case with urgency and confirmed my claim and paid me the amount as outlined on my insurance policy.

Excellent customer service. The Lemonade team is quick to respond to questions and helped me out with my water damage claim expeditiously. Whenever I called someone reached out to me within a day with a response which was very appreciated. I felt supported and like I was in good hands. Great work.

When I signed up for a policy through Lemonade, I never thought I would actually use the policy, I just needed something budget friendly in order to move into my apartment. I had an unforeseen event happen in a circumstance where I didn't think renters insurance would cover or it would make sense to file a claim about. I googled anyway and read some assuring stuff and reached out to the Lemonade team. Submitting a claim and dealing with customer service was hands down the easiest, least stressful, and had such a better outcome than I could have ever imagined! I am one satisfied customer and I'll be raving to Lemonade to anyone who needs insurance! Thanks guys for being better than the rest.

I love Lemonade Renters Insurance! They took my bad experience and turned it into a good one. I will never use another company ever again for my insurance needs!!!! They treated me with respect and love as if we had been friends forever.

One of the reps asked me to review her service. She was kind and finished my claim pretty quickly. I suppose this happens with all insurance companies but I hate that just because I made a claim my premiums go up. Insurance really isn’t there to help they exist to make money.

I was had a flood in my apt that ruined everything.. Filing my claim was smooth and easy.. I highly recommend this insurance to anyone. I plan on screaming your praises for months to come. After my experience with their service I recommend them to 2 other people.

Lauren from Lemonade took care of me and my claim. They were super clear about what they needed from me from the day I submitted my claim and our rapport was excellent. As a deaf person, I’m glad I went with them because we were able to handle everything through emails, instead of the dreaded phone calls. All in all, I’d recommend them to friends and family without hesitation.

I am living on my own for the first time and I’m glad I got Lemonade for my renters insurance. I had the pleasure of being helped by Anya and she was amazing. She was efficient and effective and all around amazing.

My apartment complex decided to charge me 2700 for new carpet. It was easy to file a claim after I talked to Sasha. It was just hard at first to keep track of when the accident happened. I do wish the Pet Renters was more than 500$ because I would gladly pay more to have more than 500$. But nevertheless Sasha was great and felt bad for me.

It was fast and easy to make a claim and get the lost stuffs back as money. I’m so happy that choosing lemonade for my home insurance, they helped me. I thought that we lose everything but Lemonade make it for us. Special thanks to Lemonade team.

I had my phone stolen at a music festival and the Lemonade team was extremely helpful in getting my claim processed quickly and easily. In under 15 minutes I was able to get my money back and get on my way with a new phone! So thankful for the Lemonade team.

Hello, I am writing this review on behalf of your representative, Luke. Luke is a phenomenal representative and was very responsive, communicative, and effective. This was my first time having to file an insurance claim for a rental property and he made the process simple and stressless. I will be referring Lemonade to any individual who inquired about renters insurance. Thank you again for your support.

I recently got my bike stolen from my apartment garage and filed a claim. In a matter of minutes, I was able to be helped and approved for my claim through the text service. I was afraid it would take longer bc I needed to send in my documents at a later time, but they took care of that quickly. Thank you, Lemonade!

I had a terrible car break-in during my road trip in Salt Lake City, and lost my camera, lens, iPad and Nintendo Switch Console. Sara from Lemonade did a wonderful job to help me throughout the entire claim process! She is very understanding patient, and replied to my emails almost immediately! In addition, the claim report process is also very time-efficient and smooth (just clicking buttons and taking photos of receipts)! I highly recommend Lemonade!

Ryan helped me get my claim approved in about an hour! I had many vintage and heirloom plates, bowls, and vases break when my kitchen shelf unexpectedly crashed. This was simple and straightforward which I appreciated as a first time renter who was new to renters insurance. Now I feel prepared in the event of a bigger and more serious situation.

Katy helped me with processing my claim. It did take a while for the entire process, about 30 days. However, I was kept up to date on the process throughout. Katy responded kindly to my emails and questions. Overall I was satisfied with the process.

I’ve been a customer of Lemonade for over 3 years now and love the quick responses and attention they give to my needs. I had very important jewelry stolen and assigned Ali to help me get some reimbursement. Just when I started to wonder if I’d been forgotten, Ali emailed me that my claim was approved. Lemonade seemed to really understand the emotions involved with having a loss and expressed that when addressing my issue.

While losing a beloved item is terrible, Lemonade Insurance and their agent Kailey made replacing the item easy and painless. I could not be happier about the experience and I look forward to many more years of service. Thank you.

I had my phone stolen. I submitted a claim to Lemonade a week later when I realized my renters insurance might cover it. I answered some questions and I took a picture of my old receipt, and within minutes my claim had been approved. I have had similar experiences of fast turnaround with pet insurance claims as well. Much easier than when I used State Farm.

So happy I chose Lemonade Insurance. Lemonade is making insurance what it should be, it’s affordable and easy to sign up for a policy. Most importantly, it’s there when you need it the most. Filing a claim was seamless. I was paired with a claim advocate who was understanding and thoroughly researched my claim.

I’ve become a Lemonade evangelist. I was so distraught to wake up this morning to a stolen bike and lemonade's fast service and immediate resolution turned my day around. They resolved my claim in 5 seconds and I never had to speak to another human. Thank you lemonade!

The pipes Under my sink had a major water leak. Unfortunately my kitchen was right next to my dining room and was water damaged but my claims expert had make a video super easy and went over items that was damaged and was really able to help. Thanks again.

I had a good experience. They situated me with a hotel that was much nicer than I would've chosen and was able to bring my cats. It was a hotel meant for long term service so it was great for staying for two weeks.

Overall, I had an amazing experience with Lemonade. They were lightning fast in reimbursing the lodging costs I incurred from the loss-of-use of my rental unit. My rep, Adam, was prompt, courteous, and professional. I could not ask for better service.

As per usual with Lemonade, I had a great experience with Ryan. He treated the claim with my best interest in mind, which is why I pay for insurance, and now I’m convinced that you guys do it right. Thank you Ryan, and thank you Lemonade.

I am very pleased with Lemonade. My claim was approved within two months. Lemonade is the best. It’s cheap, reasonable If I get the job done. They continue to check up on you before after and during the claim. Lemonade the one. Thank you so much Richard.

My agent Laurin was extremely polite and professional. She quickly resolved my claim and followed up whenever necessary! I would recommend Lemonade to anyone who wants a friction free experience when it comes to insurance and a company that embraces technology instead of making you do a million paperworks.

Mitch was very helpful and informative. I wasn't sure what I was suppose to do and provide and Mitch guided and helped me every step of the way making it very easy and painless. The reimbursement happened even faster than I could think. Thank you!

Unfortunate incidents make things seem like they’re never going to get better. Having my stuff stolen not only felt violating, but I was out of some pretty important stuff. The cops were no real help. On the contrary, I have never been more grateful for my renter’s insurance! Who knew they would be so supportive!? Lemonade not only gave me peace of mind, but they even gave me back real dollars so that I could replace all of my stuff! Thanks to Lemonade & thank you to my rep Ryan, he was so so so helpful, understanding & reassuring. #score

Benjamin was amazingly helpful. So quick with all my questions as well as processing my claim. I couldn't have asked for a simpler or more efficient process. Thank you so much! I also have cat insurance through you guys. Thanks again!

You guys rock. I highly recommend Lemonade. My apartment flooded. I submitted a claim. They was very understanding and receptive of my needs and took very care of me and settled my claim very quickly. I highly recommend them. You will not be disappointed.

While shopping at a major grocery store I recently had the unfortunate experience of having my laptop bag stolen from my cart. After reporting it to the store - I was distraught when they informed me it had not been turned in. So I turned to Lemonade and began the claim process. I was extremely surprised that the the online claim form was relatively painless. I heard back from Kailey (my claims rep) requesting some additional information/documents that I needed to complete. Kailey was extremely polite, empathetic and communicated with me throughout the entire claims process. I highly recommend Lemonade Renters Insurance ​for anyone in the market.

This was my first claim ever and it was a fairly straightforward process, and my agent was super communicative and helpful. I would have preferred to submit my claim on the desktop, instead of the phone, however. It was a little challenging to get all the documents and receipts onto my phone to submit, and the follow up documents were sent via email, which also seemed like it would have been made easier with a desktop uploader. But otherwise, a relatively smooth and quick experience!

Had Lemonade renters insurance for 3 years. Never thought I have to use it but thankful to have had it for times like this. Worked with a representative by the name of Lauren. She was very helpful and understanding. Helped me get through the process that went on roughly for four weeks. A person broke into my vehicle and stole items and broke my gas door. Was able to receive help to get my items back. Thankful to have Lemonade insurance. Would recommend.

I’ve dealt with insurance companies in the past and filing claims can be a real headache, but the staff here were amazing all around! Their empathy and understanding and professionalism are beyond reproach. With everything going on in my life, having to file a claim was the last things I needed/wanted to do because I had more important things going on with my life that made it feel like my world was falling apart. They were not only doing their job to work on my claim but also sympathized and empathized my situation and made me feel like things could get better. They helped to show me that there can be light at the end of this dark tunnel and because of that, I can say for certain that Lemonade insurance has gained my full trust and confidence and gained a loyal customer! I have already started recommending Lemonade Insurance to everyone I know in the military!

Kailey helped me with my theft claim and made the process very smooth and answered all of my questions I had throughout. She responded promptly and kept me informed of what was going on the whole time. Starting and submitting a claim was super easy through the Lemonade app and they provide detailed instructions on what they need from you. A lot of information was required, but in the end they were able to process and approve my claim after a stressful event. Very happy I had renters insurance through lemonade!

I received very good service. Everyone was very informative and nice! Troy made sure my claim was handled correctly and talked me through the entire process. Even if I had to email anyone first I received a response very quickly and was focused on directly on what was asked. I would definitely recommend Lemonade to anyone!

I filed my first claim after having my vehicle broken into. Literally submitted my claim, received approval and wire transfer confirmation of my claim amount in 5 minutes. The price is amazing and I’m so impressed. I’m a property manager and will be recommending lemonade to all of my residents!

My claim handler, Samantha, could not have been more helpful. To the extent that her curiosity and determination to help led to her learning new things about what Lemonade covered it customers for even. Samantha was kind and considerate throughout and always kept me informed as my claim progressed, sometimes slower than we wanted, to its conclusion. I recommend Lemonade to anyone that will listen now, thanks so much.

I just finished dealing with a really unfortunate theft. The experience was upsetting so it was quite a relief to have the claims process through Lemonade be so straightforward and quick. The claims team member who helped was really friendly and supportive.

Devan and the whole lemonade team were very helpful and great with communicating with me throughout the process. It was a quick and efficient turnaround time and I am very grateful that their process is that way considering the circumstance. I one hundred percent recommend.

It took so long to close this out, weeks would go by with no communication from Jonathan. He would say he would respond within a certain time frame and wouldn't. Overall all of our claims were taken care of and addressed but the time it took to get it all done really impacted our ability to get back on our feet.

Zach was amazing. He came into my claim, was honest and transparent as possible. Zach was understanding and very convenient for me. Zach also had patience with my lady lady who took weeks to respond. I would highly recommend Zach as a salesman’s to anyone who need help with a claim. Also Lemonade renters insurance. THANK YOU ZACH!

Seriously frustrating day, and could have been so much worse. Thank you for giving me the respect the thief did not! This ordeal sucked but new gear is on the way in no small amount because you accepted so quickly.

As me and my lady set out to explore Los Angeles while on vacation, we were shocked to see that our rental car had been broken into, glass shards remains and our suitcase and bag were gone. After calling 911, the dispatcher told us that we would have to fill out our own police report, what a joke of a City! (As if I didn’t have enough emotions, we also had to get a replacement rental car too).

I was impressed with how Kailey managed the initial outreach and tracking down the information she needed to advocate my claim. Also was touched that she called and left a nice voicemail. Very easy to work with her in this process.

Claudia helped me thru the process of filing a claim. It was quite easy and handled entirely through email and the app. It took some time between getting pictures and approval. But that was just fine. Will be continuing my coverage.

I was helped with the best of knowledge and attention. They noticed I was frustrated because of the theft I suffered and kindly put together my claim. Even though I had to submit 2 separate claims they put them together and thankfully processed it. Thank you.

Excellent service, speed and no nonsense claims. Easy to contact with most issues resolved via email within same day or 24 hours. They also have numbers to speak to real persons if you have an immediate need. Would highly recommend.

There’s nothing more worrisome and nerve racking than to have your home burglarized. I was uneasy at first and the police report and claims process was new but my claims specialist Bayley was very helpful and informative. I did get frustrated after trying to get all the information and paperwork but in the end I very much appreciative of her professionalism and ability to process my claim and understand my concerns.

I was hacked, online, and lost thousands. I didn't expect to be covered at all, so receiving $2700 was a great relief. Thank you for helping to ease the pain. I upgraded all security and will move ahead knowing how important it is to be diligent online. I'm able to do this because Lemonade covered me.

They were quick to respond to me and get things done after my bike got stolen. All I had to do was file a police report and send in a photo and they sent me money directly to my account a couple weeks after! Would definitely recommend!

This whole experience dealing with renters insurance is a hassle since signing up for Lemonade. I had to call upon them 2 times. And this last experience turned out to be a little questionable as far as communication goes. And the claims advocate was in the beginning trying not to hear me out. When the problem kept on the Advocate seemed unwilling to help. After all said and done there was specific details that mean a lot to me that were not communicated which did not set right with me. Which is why the 3 stars. And still this very moment I am unsure of the accuracy that is filling my mind with skepticism. But regarding the brand I feel is very modern and relevant if you guys can allow us to make our claim and not let Maya automate it the experience will be so much more real. After a few conversations the vibe got a little more clear but in the end I felt tossed around and taken advantage of.

I don't have that much experience with insurance companies, but so far I have experienced lengthy, energy-sapping processes driven by a vague hope that you will get some reimbursement for your losses. My experience with Lemonade was quite different. Simple and user friendly without difficult, hard-to-understand policy wording (and thus lengthy, energy-sapping processes), a very responsive team and a quickly resolved claim. It feels very transparent. You understand what you pay for. And when my bike got stolen, I filled in some basic details on the app, uploaded the requested documents, sent some more proof of evidence by email, and had my claim approved within a few days only. Didn't know that was possible in insurance land! :) I have my Lemonade Renter's insurance only for a few months now, but so far I am very happy with my choice!

I had a great and seamless experience using Lemonade when I needed a place to stay while our bathroom was not useable at our rental. Alexis our agent was helpful and got everything done super fast. I recommend Lemonade to everyone!

Lemonade handled my claim immaculately. Specifically I was handled by Ryan and I would just like to tip my hat to him. It was handled in a timely and professional manner. I sent in a couple things that were totally reasonable and they reimbursed me for my claim with no problem. I had been going through some stuff and everything was destroyed because of vandalism and Ryan was so compassionate and just overall comforting. I was glad to know that my renters insurance was with a company that not only understood my situation but they handled it extremely well, with little to no difficulties. Thanks Lemonade!

Luke was my claims adjuster. Had absolutely no empathy and when I had nowhere to go due to my apartment being flooded he refused to make accommodations for me. I had to call his supervisor to get anything done. They only gave me $351 after $5,000 - $6,000 of my things were damaged. I’m still working with Will on my claim to get my things covered. Honestly working with Lemonade has caused me more stressed on top of my home being destroyed.

John did a great job. He was extremely helpful and friendly! The process was clearly laid out in front of me and he finished things on time and always met deadlines. I appreciated his concern for my time. Whenever we set up a call he would always call within ten mins even If I was just emailing him to say "call me right now". Great time management and organizational skills. Someone give this man a raise!

Yes I will most definitely recommend Lemonade to everyone I know!!! The prompt service and caring representatives will forever remain in my heart. They made sure I felt safe and secure every step of the way and for that I am blessed and thankful.

The claim process was painless, which is saying a lot. Insurance companies are usually very difficult and processing a claim is a huge hassle. That was not my experience with Lemonade. My claim advocate, Laurin, was very helpful and communicative from start to finish. Lemonade processed my claim quickly which was greatly appreciated!

I’ve never had to submit a renter's insurance claim before so when my property was broken into, I was already dreading the process. I was pleasantly surprised by how easy Lemonade was to use, and Jose was incredibly kind - guiding me thru the process step-by-step. My neighbors had insurance thru other companies and it was a nightmare for them to process claims. My apt complex said they were going to recommend Lemonade to residents moving forward after hearing how seamless it was for me!

I am one of those skeptics that does not believe in smooth insurance claim. I was pretty sure that it would be a hassle and difficult process because ideally insurance company would not want their customers to redeem much. Lemonade is surprisingly different. DeAndre was very helpful in assisting my claim process. It was quick, trustworthy, simple, and easy.

This was a great experience overall. I found it really easy to file my claim, and had no problem getting the coverage I needed. My extra bike coverage policy even covered more than I expected, which was great. I think I would have liked a few more updates as we went along the process, so I knew a little better where things were at, but otherwise feel great about my experience.

We had Lemonade for our renters insurance and added our engagement ring to the policy. Lemonade is the best in the biz. Tremendously helpful when we lost our engagement ring, was able to get the insured amount in full very quickly. 10/10.

Zach was great, very professional and understanding. I will recommend him to anyone.. He kept in contact with me about my claim as well as inform me of the outcome.. Zach was great and did a great job on my claim.

Bayley was very helpful and explained what we needed to do to go through the claim process fast! She answered all the questions super fast! Great addition is the convenience of a payout via direct deposit! Glad I chose Lemonade. The best coverage and speed!

Lemonade provided great dependability and service, genuinely caring about my claim. Great communication and follow ups, they made my experience a lot better, especially because submitting a claim can be a very emotionally draining process. I am very grateful for their help.

Thanks for all of the help with working on the claim, Sara **. The claim was taken care of after I provided the needed info through the app and email. I appreciate all of the help with working on the claim.

I recently had my camera stolen and was at a loss for what to do. I contacted Lemonade and filed a claim and Sasha turned a very unfortunate event around in a matter of days, helping me to gather all documents needed for the claim, and submitting it for reimbursement. After a devastating loss, I could not be more grateful for the support and attentiveness Sasha provided while working through my claim.

I have been using Lemonade for a while but never had to file a claim. I signed up because it was very affordable and it had great reviews. Fast forward a few years, I had to submit a claim because one of my high worth items was stolen. I was very nervous because I haven't had great experiences with insurance. To my complete surprise, the process was all on the app, very streamlined and I faced no issues at all. They didn't attempt to find loopholes to deny my claim or raise my insurance price later on. I am really happy with the service I received.

It was like add salt to your injury or getting robbed twice. I had well over 5,000 worth of thing damage or stolen. I got back $522 5 month later. Lemonade is a rip off. They should not be in the business of insurance. It unethical to do this to someone. Plain outright inconsiderate. They are the absolute worst!

Lemonade insurance is affordable, but know what that means (less coverage). When it was necessary to file a claim, they were not only helpful, but understanding, comforting, and extremely transparent. Although it took longer than preferred, I can’t blame them for that. My husband didn’t get back to them in a timely manner and there was a holiday in there too.

My iPhone was stolen at a concert, and I thought I was out of luck, since I did not have phone insurance or AppleCare. Luckily Lemonade came in to save the day! Super easy to submit the claim, and payment hit my account within 3 days! Sara from the claims team was super friendly and helpful throughout the whole process. :)

I've been using Lemonade for my renter's insurance for the last year and just recently had to file my first claim when my bike was stolen from my apartment complex. Within a few hours of submitting my claim, I received an email from Ricardo and he was amazing throughout the whole process (which took about a week from the time of the theft)!!! Ricardo was super prompt in checking with my local police/landlord who I had already filed reports with and he replied to emails so fast and was so friendly. Though I haven't ever dealt with rental insurance before I have dealt a lot with other insurance agents and have NEVER had an experience that was better than mediocre until now.

Very reputable insurance company with professional customer support team. Would like to commend on Richard of claims team. He knows what he's doing and was very patient with me as we go through the process of my claim. I was able to get at least 75% worth of lost items/valuables. Better than nothing.

As a rising photographer, nothing is worse than have your camera stolen, especially out of your home. Without Lemonade I don’t know what I would’ve done, you hear these stories, but you never think it would be you, well it was. I can’t thank this company enough for saving my life and my sanity. My rep Richard was super responsive and eager to help. Lemonade by far has been the best investment I ever made.

I would recommend Lemonade to anyone. Very nice people and very understanding. The situation I went through with my horrible apartment complex almost made me lose my mind but lemonade was there to assist the whole way and accommodate me for my inconveniences. Thank you again!

When a storm came and caused a major water leak in my apartment, Lemonade made it simple and straightforward in assisting my claim. They handled it in a professional, fast manner and helped me in a tough situation. I highly recommend them, don’t hesitate!

After a few years of paying my low monthly rate, a theft incident came up and I couldn’t be happier with Lemonade. There were some clunky bits in the app to submit the documentation, but once I had all the paperwork on hand, the process took 2 business days to get approved. I was pleasantly surprised at how quick the turn around time was. My claims advocate reached out after one day, and my claim was approved the next. Five stars, two thumbs up from me!

I shopped online for rental insurance. I decided to go with Lemonade.... I was a little skeptical. On Sept 8th, we had a power surge in our apartments. It knocked out our tv and ps3 and 4 game console. Filed claim online. Super easy. Within days, claim was approved... Awesome Company.

Most of us cringe at the idea of filing an insurance claim. That is because we have all heard the horror stories about red tape, under cutting and fine print. Not the case with Lemonade! After 5 years of being a renters insurance customer, I had a leak in my apartment, was displaced and needed to file the claim for displacement and property damage. The process to file the claim took all of 3 minutes. Five minutes later I was contacted by a real human being (via email), alerting me that she (Stephanie), was ready to rock-n-roll and get me taken care of. I couldn't believe it, but as it turns out, that is exactly what Stephanie did. Within a few short days Stephanie had conducted a complete and thorough investigation, remained compassionate and communicative throughout. All of my displacement expenses were reimbursed to my satisfaction. Thank you Lemonade!!!

I purchased renter's insurance from Lemonade thinking, "I'll never need this." I woke up one night to a flood in my condo due to a broken pipe in my neighbor's upstairs unit. It flooded every room, and much of my property was destroyed. I was forced to move out while the damage was being repaired. Alexis from Lemonade was with me every step of the way! Lemonade offered to find a hotel for me, but I decided to choose my own. In the end, my policy covered my damaged property, hotel costs, and food costs above what I would normally pay. I expected I would need to fight for my benefits, but Alexis showed kindness and compassion, and my claim was funded within days! Thank you Alexis and the Lemonade Team!

When my AC unit leaked and flooded my living room in my apartment, I filed a water damage claim because both of my couches were damaged. It was really easy to use the app to submit information and Zach followed up with me very quickly after the auto bot on the app got all the information needed. Zach was super clear on all of the information he needed from me, and followed up a couple times on a piece of information that I hadn’t sent in. I was very pleased with how easy and clear everything was.

I had water damage in my house that I'm renting that flooded out several rooms and ruined just about all my furniture. Lemonade didn't even blink when I let them know that I couldn't even live in the house. I mean they sent payment for me to stay at a hotel for as long as I needed to and the claims process took less than a month. I am blown away. I'm so happy with this company I could cry. The customer service is just beyond unreal. This was hard for me and you guys made it so much easier to get back to some kind of normalcy. Thank you so much.

I contacted Lemonade when I had to evacuate due to the Caldor fire. My agent John called me back the same day to go over my policy with me. Fortunately my insurance covered my hotel and food while myself and my dog were displaced. John made finding a hotel and dealing with reimbursement so easy and stress free. He was kind and respectful and prompt with his communication. I'm grateful that my home wasn't damaged in the fire and that Lemonade helped cover the cost during the evacuation. Thanks so much guys!

Honestly when my fire happened I was skeptical about Lemonade. Even the fire fighters chuckled when I told them who my provider was. They were wrong. Lemonade helped me the entire way. The process did take about 2 months but it was done! The first day they sent me $250 for basic needs and paid for a hotel for 3 weeks. When my home was deemed unlivable they paid for a hotel for 3 months! Until my new house was complete. I still have them as my insurance providers. I won’t change. They also paid me for EVERYTHING in my apartment since it was damaged.

DeAndre provided a fantastic customer service. He handled everything with utmost professionalism and indefatigable care. I am extremely satisfied with Lemonade Insurance and DeAndre who demonstrated that he is not only a caring human being but also a knowledgeable individual in his profession.

The past few months I have been dealing with a property management company that has completely ghosted me after after going through 2 floods that were proven not to be my fault and having discovering that black mold and asbestos in my apartment. So as I am sure you can guess the last few months have been spent dealing with these issues leaving me, at the very end of it all, completely jobless and strapped for cash while having to move. There was damage done to my personal property throughout all these events. Lots of water damage. When I first filed a claim with Lemonade I wasn't sure that anything would come of it. After all they are very affordable for the amount of coverage that they were providing for me. In my experience, low cost means low quality. (Sorry that's what I'm used to.) I can't tell you how wrong I was.

Fast, friendly support and super easy to complete a claim. Thank you for everything! I completed the whole process via cell phone in under 10 minutes and it was really easy to do. Lemonade is a great company and makes a great app, too!

I loved dealing with the Insurance rep after suffering a loss of a personal item, they were very knowledgeable and reassuring and handled the case immediately, efficiently and without frustration. This new approach to insurance feels refreshing. I will recommend this company to my friends for their renter and valuables.

It was great working with Juli. She was very helpful and easy to talk to! Always kept an open line of communication. I’ll be honest my sister told me about Lemonade when I got My place. I was unsure because it was a Top name company and I’ve never had to make a claim but the course of events that took place in my apt and distorting a number of my things. They were fast and efficient with replacing my items. Thank you again for all your help

My experience with Lemonade was really awesome! They were prompt and specific and their advocate (Jonathan) was super helpful and knowledgeable. My claim was received, verified and approved within a very short period and I am very satisfied with how they dealt my case.

Kathy D. was very efficient and helpful throughout the processing of my claim. I’m very satisfied with her support. I had my bike stolen and as someone who rides often is a very annoying and disturbing event to have happen, Kathy was amazing at handling my claim.

Ben was great. He was very thorough, caring and efficient. Appreciated his help when I was stressed out! The process was fair and fast. I give Lemonade a thumbs up! My sofa got complete destroyed from a big storm that leaked (I live on top floor of apartment building) all over my designer sofa.

Rich at Lemonade was super helpful and extra communicative during the whole process. He went above and beyond by also reaching out to the police department to expedite the claim. Super smooth process and I never felt like I was waiting on them. They took my claim seriously and personally.

Tobias did a great job helping me with my claim when I was evacuated from the wildfires in Tahoe. Highly recommend! He took care of all of my concerns and questions in a timely manner. He called me back promptly as well.

I was absolutely devastated when my car got broken into and all of my vital belongings such as my credit cards, my ID and licenses, my purse, sunglasses, and my phone were stolen from me. Fixing my broken car window was going to be expensive enough, but then I also had to replace all those items that were stolen, while canceling credit cards and dealing with fraudulent charges. Lemonade made a horrible situation a little less rough and helped me get back on my feet. Jim was speedy fast at processing my claim. I hope I never need to make a claim again, but I sure am glad I have Lemonade for my insurance. I couldn’t have asked for better customer service.

These peeps are awesome. They were so responsive and always working to help me get my claim resolved as soon as possible. Everyone I dealt with was extremely helpful and helped me feel like this service I pay for is 100% worth it. I’ve really enjoyed all of the new coverages they keep adding each time I come back to the app. I even have pet insurance now! I love knowing I don’t have to spend an arm and a leg each time I take my pup in for a checkup.

I got the refund pretty fast after I claimed a lost with a police report even if I had to pay a deductible by myself. The agent is really nice and helpful. She is more responsible than my property manager.

Jon was very compassionate and helpful in my time of need. Thank you very much for your help and all of the time you put in on my claim. Thanks to your help I am always to start to rebuild my life and start a new chapter.

The whole experience was more than smooth starting from filing the claim till the claim approval. Alexia (assigned claim reviewer) made sure to answer all my doubts and concerns regarding the procedure. I could easily reach out to Lemonade team using emails as well as calls. It could have been a great financial burden on me when the water leak happened at my apartment but thankfully I had renter's insurance from lemonade which paid almost all of the damage charges.

After my vehicle was broken into. I got a claims agent named Jose and he was understanding and super helpful with my claim. I would highly recommend Lemonade who's looking for a insurance company. You would be sorry if you did not get lemonade if you are looking for insurance.

Everything was so great and fast. Highly recommended! Ali was such a great help and always answered my questions very timely. I will continue to use this service and enjoy the great people that work here! I was very surprised!