Lemonade Renters Insurance Reviews

I had a flood in my home. Adam was there every step until the end. I would love to recommend this company. They are reliable and fast. Adam kept me up to date. Stayed on top of the complex with repairing my home.

I came back from a a rough Vacation to my apartment being flooded... John was able to get me in a hotel room in a timely manner, he was very detailed in explaining to me what my options were. I've never been in a situation like this but I'm glad I had John in my corner. Thank you John!!

My experience with Bayley was incredible. She was there to help me 100 percent of the way. Thank you to her and Lemonade for being a great insurance for renters. They made it a very easy and comfortable process to ask for help after getting broken into.

I am happy with the outcome of my claim. While the communication was slow at times, it was worth it in the end. My car was involved in a smash and grab and I had valuable possessions stolen. Lemonade was able to take care of replacing the possessions. I am happy with lemonade and will continue to use them for the future.

Had my apartment broken into a few days ago. Within minutes of starting my claim and submitting the information I had. The claim was processed and taken care of. Very impressed. Just bummed that my premium is gonna go up, but what can you do?

I had a great experience filling my claim. Things flowed smoothly and I was reimbursed for my expenses almost right away. I am happy I have Lemonade insurance. Things were handled with fairness and concern. I never imagined it be this easy to file a claim.

Stephanie was great following up and explaining every step in the process for my claim filing. Very appreciative of her assistance. After confirming all of my damaged items she was able to help me submit and get confirmation of my claim within the week. Thank you!

The process of dealing with any insurance company is always frustrating. The pain you have to do on top of the loss you are having way too unnecessary. Kailey was great. From the first point of contact she maintained professionalism and made me feel that she actually cared to help me versus just another number in a list of claims she was having to assist. I was a little frustrated at points because it felt like a never ending process to find receipts/paperwork/ warranty information, but I can understand these things were needed. She was great and I really appreciate all of the help she provided to me during this very stressful time I am going through.

Hi, I recently filed a claim and worked with Ali. I had a great experience. She was very responsive, empathetic, courteous and professional. It was a very stressful time for me and her care and concern put me at ease. I will definitely recommend Lemonade to friends and family. Thanks Ali!

Took a little longer than I would have liked but it was an overall decent experience, would recommend. The process was not complicated at all and even with it being a more online kind of service you could always reach out to speak with someone live.

Very professional and helpful. Never had a problem. Very quick on responding. Also Very nice. I will recommend my friends and family. Never had any issues. Very good insurance. I will definitely used them again. The support team was the best.

I have Lemonade renters insurance and recently had to file a claim related to vandalism and theft. This was a very stressful event in my life and lemonade made the process of submitting a claim very easy and efficient. The representative I worked with was kind, helpful, and responsive. This company came through for me when I really needed it, and it’s worth the money to pay for peace of mind.

Katy was very helpful and understanding of my situation - was on vacation and most of our belongings got stolen. She advocated for me when I felt like I would never be able to replace my items. I appreciate all her work and quick responses.

Working with the Lemonade claims team made a difficult and stressful situation so much easier. They were quick to respond, very kind, and worked with me on my claim to get reimbursed quickly. I’m so glad I made the switch to Lemonade!

I work from home and my PC is my main equipment for my work. After coming home from a camping trip, I found my PC had been fried by lighting hitting my home and surging my power. Lemonade was fast, friendly and made it stress free to help me get back on my feet fast. I was able to make a claim and have my PC running again so fast that I never got behind on bills from loss of work!! I am thankful for having Lemonade as my provider and will always continue to use them and refer them to others!!

Nobody likes having to file a claim with insurance. Fortunately, Lemonade made it about as easy and stress-free as possible for me to submit my claim. The staff were super clear, friendly, and compassionate throughout the process, and I'm very grateful to have had them.

I had a claim for stolen property from my car in my complex parking lot and the process was incredibly easy and your team was very responsive and helpful. Ali was able to respond to any questions or issues almost immediately. I am very satisfied with my experience with Lemonade.

To say the least they took care of me from the start. Very professional and quick. Will definitely keep my coverage. Expressed deep concern, got right on it. No hassles. I'm a very satisfied customer. The representative contacted me the very next day. I was very impressed because they showed very concern. They took what I said at the honest truth and Gand gave me no problems. Representative was very responsive and emailing and I'm just completely satisfied.

Fast and professional support. It required a bit of follow up but at the end the service was great and the experience. The whole process from claim date to refund took roughly one month from January 12 to February 10 approximately. I already recommended this service to a friend!

I was assisted efficiently and professionally by Deontae - and he was extremely understanding and showed genuine care to assist and help. The claim application and approval was very smooth. My thief incident happened in Las Vegas however my rental insurance was active in Chicago - I was worried I didn't have coverage. I was assured by the Lemonade Team that for as long as my policy is active and my claim is valid then I am covered wherever I am in the world - this was a relief. Losing important/memorable belongings is very stressful, however my experience with this team has been such a relief and extremely efficient. In less than 2 hours my application was reviewed and approved! I am very satisfied.

Kaleb handled my claim very professionally and quickly. He was very quick to respond to both of my emails and calls and communicated clearly about my situation with the claim each step of the way. He deserves a good review!

Unreal service best ever. Super nice and super kind. Very patient and top notch service. Adam was very kind and compassionate. He understood our frustration and worked with us not against us as we hear most insurance do. Will definitely be recommending Lemonade to anyone and everyone.

Sarah and the Lemonade team handled my claim so quickly and were very responsive. Most if not all of my emails were responded to same business day, and they were very clear with what I needed to submit and what the timeline might be.

Kept getting shifted around, using renters insurance and the landlords homeowners insurance when they refused to speak to each other were awful. Used my renters insurance, supposedly used all of what was available, and still had to be in my house for 2 months without working bathrooms.

My experience with Jyn was exceptional, she had great communication, was there when I needed her and very understanding! She made this experience so much better when dealing with a flooded home. Jyn was very comforting and explained everything well! Exceptional customer service.

Ev did a great job with my claim. She went through the process and stayed patient with me as I collected documentation. Very impressed. I will continue to use Lemonade for my insurance needs going forward. I am very satisfied with my experience.

Anya, my Claims Rep, made the entire process so painless. She was personable and responsive and solved my claim so incredibly quickly. This was the first time I've ever had to make a personal item related insurance claim and it couldn't have been easier.

I was involved in a bad robbery where I counted everything as a lost and I reported the claim to you guys and you made the process very simple. My police report, incident statement and receipts got the process completed! I was communicated with throughout the process and made sure everything was accounted for.

I had an excellent experience with Lemonade for claim settlement for the personal belongings that I lost along with my car. Lemonade representative was very empathetic and covered all the personal items I reported stolen. Claim process was completely hassle free. I have shared my personal experience with other colleagues as well. Thanks Lemonade team.

My agen was: Erin V. Claims Experience Team (844) 733-8666 Ext ** Lemonade Insurance Company. She did a great job. She communicated well even if she was out of the office. Normally she was available to take my calls and if she missed a call someone covering for her would call me back to follow up. She was thorough and prompt, kind and informative. She processed my claim quickly. Very appreciative for Erin and her team. I’m very happy I can replace my stolen tools.

I never thought I would actually have to use my renter's insurance for a claim. But, unfortunately I had to and it was so quick and easy! I filed a claim for a pipe leak that destroyed our downstairs couch, and I heard back from Brett within several minutes to help with the filing. I’m so glad I use Lemonade and will definitely continue using them! Thank you so much!!

Jon was very responsive my original claim, answered all my questions clearly, explained how the process would work and completed the claim with no issues. I do not have much else to say about the service. Hopefully this clearly captures how enjoyable my experience was.

I've been with Lemonade almost two years. I recently made my first claim. I am amazed how simple the process is literally a few clicks and they get right to work. My claim was processed and approved within one day. The next day the funds were deposited into my account! Thank Kaleb for making the process a piece of cake!

We have been using Lemonade insurance for over 3 years. Recently we had a water leak in our apartment from upstairs apartment. Lemonade has a smooth claims process and they helped with accommodation as well as reimbursement for all the damages to our property. All the reimbursement was approved quickly and our claims specialist Stephanie answered all our questions and made sure we had a great experience. We highly recommend lemonade insurance.

Shad was great! He got to my claim quickly and was able to get everything resolved in less than a week. With everything going on it was very reassuring to know that someone had our back. I have nothing but good things to say about him.

I had a disastrous water damage incident in my apartment in the wee hours of the night. Frozen pipes in an above apartment caused water to pour through our ceiling. I am so thankful that I had Lemonade renters insurance. They were immediately responsive to our needs. Thanks to Lemonade we're able to stay in a hotel near our home as the clean up and repairs were done. Our personal belongings which were destroyed were covered in a quick and efficient manner. I recommend Lemonade which was recommended by a friend to me.

I submitted my claim and the Lemonade team was very communicative on how long the process would take, what stage they were at and what they needed from me. I was able to get my claim approved and was very happy with the whole process.

Brett was awesome. He was quick with responding and was help every step of the way. He returned my emails and answered any questions I had I. Thankful to have Lemonade Insurance in trouble times because when I needed it you guys was there to assist with no hassle. I give Brett a 5 star.

When things go wrong, it helps to have someone who’s genuinely concerned and willing to help. I never want to use this but having to do so was refreshingly easy and comforting. From the method of filing a claim to the responsiveness and communication of the person handling my claim I couldn’t have asked for more. I’ve had Lemonade Insurance for years and I plan on keeping them…and hopefully will never have to use them again. However in the chance that I do, I know I’ll be taken care of.

My apartment got flooded and I filed the claim with Lemonade virtually. Process is easy and it only took 10-15 minutes. Then I received an email from Thalia and she told me that my claim under review. She helped me understand my claim and it only took one day for her to approve my claim. Thanks Lemonade team!

The process was very easy and the individual helping me, Jose, was very patient while I got back to him. (I moved right after submitting my claim.) It also helped me get more many back than both of us originally anticipated. I'm grateful!

When my laptop and drone got stolen a few days ago, I was completely lost and stressed about replacing them. I filed a police report & a claim with Lemonade on Friday & a claim rep (Kaleb) had gotten back to me and explained the policy and what was covered & what wasn’t. Unfortunately my drone was not covered because no renter's insurance policy covers drone, which I did not know, but he worked very quickly in approving my claim and issue my payment for the Macbook that I had purchased only a few months ago. I was expecting to only receive what would be market value for the laptop since it would’ve been considered used but to my surprise I got the entire value of what I paid minus my deductible.

Christy was super responsive and helped me guide through the process of my claim. Even though I did not have enough to provide for the claim, she still find other ways to make things work. The whole process went very fast.

I was under the impression that my incident may not be covered and said as much while filing the report, but was pleasantly surprised. It was my first time using my renter's insurance and Angelica guide me through the process from start to finish. Very glad to have enrolled with Lemonade and will be sharing my positive experience with friends and family.

1) It was extremely easy to start a policy and get renters insurance from Lemonade.

I recently spoke with the Lemonade team about filing a claim on my renter's insurance. It was easy to speak with an actual person, and they were super responsive and helpful. When I went to file the claim on the app, the process was even smoother and so fast. I really recommend Lemonade.

We recently had our car stolen from inside our apartment building's garage in San Francisco. The car was oddly returned but all the stuff inside the car-- a total of $2000 in value-- was removed. We filed a claim with Lemonade since our renter's insurance covered the garage inside our building. The process of submitting a claim was extremely easy on the mobile app. Then, we had good communication throughout the process if Lemonade needed any information. In the end, they approved the claim at its full amount. While the car theft was extremely upsetting, Lemonade made the situation much better by ensuring our financial damage was limited.

Sasha, my insurance claim representative, provided me with 5 star quality customer service and practiced all the right levels of empathy, consideration, and kindness. Even though Lemonade could not support me to an amount that I was needing out of my claim, Sasha made my experience better than the fact itself and because of her, I’m happy to stay with Lemonade for another chance with my future claim needs. Thank you, Sasha!

The process of filing a claim was very simple and clear. After being the victim of a crime where my personal items were taken from me the last thing I wanted was to be battling with an insurance company over the value of my belongings or digging up receipts. I reached out for help from the support team to clear up any points of concern I had and they responded quickly. My claim was submitted, approved and the settlement was deposited into my bank account within 2 days. I could not recommend Lemonade enough at this point and I am so happy that I found it. To anyone who may have read this review, start filing your receipts for important purchases and take photos of gifts that are valuable!

My brand new e-scooter was recently stolen, and after waiting for a the police report I filed a claim with Lemonade. It took about 10 mins to ill out the forms online and then within literally 2-3 minutes they notified me that my claim was approved, gathered my wire transfer info and then I was done! I’m waiting on my refund now! I don’t think it could have gone better so far!

My experience with Jose surpassed any customer service I’ve encountered. When it comes to insurance I have no clue what to expect but Jose was quick to the draw to explain my options for my damaged lens. His turnaround time since I left a voicemail was remarkable.

My wife and I were pretty devastated when a pipe burst under out apartment that led to the flooding of almost the entire floor surface, and also damaging several items. We filed a claim through the app immediately, and within only 5 days of putting all the info in, we were sent fund as reimbursement for our damaged items. NO insurance is ever this fast, it usually takes months for a resolution. Adam with Lemonade was attentive and great in assisting us.

Ricardo was extremely helpful in guiding me through the claims process at Lemonade. He diligently followed up and checked in, answered all my questions, and was very friendly and professional in all my interactions with him. Not related to Ricardo, but one suggestion I have for Lemonade is that it would be really helpful if we could file claims from a laptop and not just on the app. My phone screen is small and it’s harder to track the things I’ve uploaded on the app versus if it was on a computer.

My iPhone 12Pro was stolen at a music festival and I had to order a replacement. After receiving the replacement and contacting Lemonade with my Police Report I received the support I needed. Kaleb from Lemonade helped me get the cost for the replacement covered and I am satisfied with his support.

Everything is good. The filing process is good too. But you have to download the app to do file a claim. I prefer the traditional filing system which is more organized. The chatting system is easy during the filing process, but looks odd after that.

Lemonade was a breeze to work with. I had experienced a break in and lost some valued items in the process. My claims advocate was prompt and professional and made the process simple and stress free! I am greatly appreciative for all that he was able to do. I am so thankful for you guys!! And Thanks Mitch!!

Worked through the claims process thoroughly and with care. Provided prompt support and consistent communication with a very fair outcome despite a number of unknowns of various parts values due to a theft. The team tackled the issue at hand and I was satisfied.

The entire team was helpful, mostly Clarissa from Claims Team. Thank you. At every point that I reached out, someone was always there to attend to my concerns. I will definitely spread the word, and refer family and friends to Lemonade.

We were displaced from our home two days before Thanksgiving due to an electrical box fire. The person who took our claim was BEYOND amazing!! We were immediately placed in a very nice hotel and were able to stay the entire time our house was being worked on (31 days). They checked in regularly and literally saved us of the burden of trying to find temporary housing ourselves. I highly recommend Lemonade to everyone!

I would recommend Lemonade to my friends, I have been surprised by the ease of use. The customer care department is helpful and kind and I am glad that I found them. It is easy to add additional items to my policy, Lemonade makes it easy to ask questions if you do not understand something. Every person that I have encountered was very helpful and informative.

I worked with Christy to process my claim after my apartment was broken into and she was fabulous. I cannot thank her enough for all her help and support. I was disappointed though that I was unable to claim the full value for a special purse I received as a gift. This was outside of Christy's control, but still frustrating to get minimal value for something that was not only worth a lot, but meant a lot to me. Overall the process, we clear and straightforward, and I was lucky to have pictures of so many of my items that were taken.

Our rep Deon was very friendly and professional and straightforward regarding what was necessary to process the claim. Once we provided all relevant info, we received zero hassle and claim check was processed very rapidly. Deon is a tremendous asset to your team!

This company is a scam. The premiums are low because facts are most ppl never have to file a claim so it’s free money. However if you do have to file they will use ANY and EVERY excuse to deny you. Then say you can pay someone and give them their findings. They also say they don’t benefit from denying claims because they donate to charity. Oh great in my time of need tell me exactly how you can’t help me but no worries you help others. They are callous, unknowledgeable and greedy. Consider yourself warned.

They are very reliable and prompt. Their staff are very compassionate and efficient. They evaluate your claim fairly and give you what you deserve. I’ll recommend them over and over again. I don’t regret having them as my insurance providers.

A “leak” in my building led to ruined floors and a weekend hotel stay. I submitted my claim for hotel reimbursement on Friday, spoke with John from the claims team on Monday, and was approved with the money in my account by Tuesday! The customer service and quick response was extremely appreciated in an already stressful situation.

The best insurance company anyone could have. I have recommended to other family members. I will never leave this insurance company. So professional and fast paced with everything. Took care of me and made sure I was straight at all times.

I was really amazed at how fast the whole claim process was. It didn't take days to settle my claim, my claim was settled the same day claim was submitted., It was very stressful enough that my property was stolen, and by settling my claim so quickly, eased my stress..

I had a bad experience with a representative. The way he tried to handle my claim and the way he emailed made me uncomfortable and left me upset. I also feel the deductible was expensive and all the things I had to go through is the reason I’m looking for another renters insurance. TO ME, my values are NOT replaceable for the amount I was given.

I really like Lemonade, claiming money for loss of use expenses was easy and Deandre was very helpful. I only wish I had set a higher loss of use policy. Keep in mind you don't have to use the hotel partner they refer you to. Thank you!

At the end of the day, Morgan totally had my back. They made it possible for me to transition smoothly back onto my feet! If it wasn’t for Lemonade I can’t imagine where I would be now! Thanks for everything!

I had a water claim in my apartment and filed a claim. My clothes and shoes were ruined. Zach was the agent that handled it. He was quick, proficient and professional. I appreciate him and whole Lemonade team! I recommend this company 100% to everyone.

I’ve been a customer with Lemonade for two years and never had a claim, I was worried about the process but Christy made everything simple and easy to understand. She was very prompt and answering questions. 1000% recommended to protect the things you love.

I’ve had renters insurance with Lemonade for a few years now, and just recently had to file my first claim when my house was robbed. When I filed the claim they were in contact with me immediately and were incredibly helpful all along the way! Special thanks to Erin who sent me personal emails/called me to help me out. Very cheap and very easy to use. I recommend it to everyone!

With so much theft and smash and grab robberies happening lately, I ended up falling victim and it was super stressful.. Especially being right before the holidays. My service agent (Jon) with Lemonade made sure that this was a smooth, quick, and easy process for me throughout my claims process. I was very grateful and the matter was thoroughly reviewed in no time. I have had two fantastic experiences so far with my lemonade claims after what were very stressful experiences and I wouldn’t use any other company.

Excellent service, very prompt communication, and very user-friendly. I've always been a little wary of traditional insurance companies and how much of a hassle it could be to get anything done, but it now does seem like Lemonade is doing exactly what it set out to do. Thank you.

I had a dog bite claim that Hannah assisted me with. She was always very helpful, courteous, knowledgeable and communicated very well. In the end my claim was paid in a timely manner And they greatly minimized my stress level with this situation. I am works recommend Lemonade Insurance to anyone who needs renters insurance at all as reasonable price from an experienced company.

When I signed up with Lemonade I didn't really think I never use it but sure enough and I had to file a claim. It was easy. I was approved and under a minute. Honestly I was really impressed. This is a great company for renters insurance or if you have storage unit I absolutely recommend them. Thank you

I thought Lemonade was overpromising, but was literally blown away by the experience, which is the complete opposite experience one would expect from an insurance company: considerate, empathetic, professional and it's fast! I opened the app, filed a claim in 5 minutes (in what was a delightful and weirdly fun experience). A couple of hours later, a super friendly and professional claims agent called me, we spoke for 2 minutes, and that's it, 5 min later my claim was approved and payment is on the way. This is insurance reinvented - as a friend, rather than an enemy. Thank you!

After experiencing the most unfortunate tragedy of my life, my landlord decided to send me a bill of $16,000.00 for the biohazard cleaning that took place 7 months ago. I didn't know what to do, but cry. By the grace of God I contacted Lemonade and was assisted by Felicia and Adam. The entire process took about 4-5 days. With no hesitation, they answered all my questions and they assumed the liability for the $16,000.00. They also reimbursed me $9,000.00 for every item lost due to this tragedy. I'm so grateful and highly recommend Lemonade. The reps are so professional and have excellent customer service. I'm considering dumping Healthy Paws and getting Lemonade's pet insurance.

The claims process was very streamlined and made it easy to know what I had to do next in order to move the process forward. The wire transfer came in quickly and I was able to replace my stolen items within a day! Thanks so much for your help Jim and the Lemonade team.

I am really happy with Lemonade. I want to thank Thalia, who helped me with the claim. She was quick with her responses and once I was able to provide the required documents, she helped processing the claim on the same day. Thank you!

I had a great experience with my claim and my advocate DeAndre **. He was very helpful, responsive and kind. I was under a lot of stress since I am a college student in New York and this incident was completely unexpected. My claim was paid very quickly which was incredibly helpful. I would recommend Lemonade to a friend.

I am very happy to work with Katy on this claim. She was very helpful during the whole process. It can be seen that she did a lot of effort on this claim and she explained everything to me patiently. I am satisfied with the whole process and thank you Katy!

Dealing with my management issues and apartment flooding, Lemonade was helpful and made filling my claim simple. I'm thankful to have renter's insurance with Lemonade. They are very customer friendly to buy and easy to manage your policy. First time having to file a claim, no one hassled me for more and more information. My pictures and video showing what furniture and items were damaged helped.

Jose did an outstanding job. He was beyond helpful and did everything he could to get my claim processed ASAP. Thank Jose. The level of customer service you provided to me was unmatched. So, again, thank you Jose! You rock!

Really enjoyed my experience with Jacklyn B working on my insurance claim (Y'know as much as anyone can "enjoy" having their ceiling collapse while they're out of town). She was attentive and kind and very communicative. Would recommend. Only issue was the turnaround time but I do understand there are a lot of steps involved in a claim.

Actually had a pretty positive experience with Lemonade. When I had questions about the claim process I was able to call customer service and speak to a real person without waiting on hold at all. They answered my questions clearly. When I actually got to filing the claim the process was really straightforward. The interface is very user friendly but it probably could be streamlined a bit-like if you have 1 pairs of the same pants you have to enter each one individually and can't just specify 2 of the same item. Also I'm not sure you could easily edit each item. Overall though, it is straightforward and idiot-proof. Once my claim was submitted, it was paid out in 17 seconds. That was really impressive. I'd say I had a pretty good experience with Lemonade. I'd recommend it for renter's insurance but can't speak to more complex things like home-owner's insurance.

I flooded my kitchen and my downstairs neighbor's apartment as well (oops!). Once I got an agent assigned, Lemonade was quick to tell me what I needed to provide, and once I provided the relevant documentation, paid my claim out the same day. Wow! I was honestly petrified of being on the hook for all the clean-up costs after hearing tons of horror stories with renter's insurance -- no issues at all with Lemonade. 10/10, would recommend!

Great communication and super fast process! It was done in less than 48 hrs and the rep working on the case was always willing to answer my questions very promptly. I will continue to use Lemonade since it offers a great experience.

After an initial glitch with their AI-claims-process not asking me the right questions for my water leak, the process was quick after I actually got a real person to look at my claim (took 3 frustrating attempts in the app though).. Thanks Lemonade, I'll stay with you guys for renters insurance!

My rep Adam was quick to respond to my claim, very friendly, and it was effortless. He was quick, efficient, and very attentive to NY family's needs. He replied to my claim in less than 24 hours. Great experience with Lemonade and I highly recommend.

Overall very good experience. The Initial reply from Jon was nice and caring. After being contacted the action was swift and very smooth. I don’t have any worries now. I would continue working with lemonade and I will recommend to friends.

The handling process is very fast, and communication is extremely efficient. Even though I did not receive full payment because standard renter's insurance does not cover damage to the insured's unit, the fast pace saved me a lot of time and effort.

Making a claim was refreshingly easy and the approval was very quick. In particular, I liked that I was able to make a video describing what happened as that was far easier than typing it all out. Great experience and the responses were personalized. This felt easier than experiences I have had with other insurance companies.

From start to finish Adam was there with me and my family walking me though the whole process. Keeping me updated. They help with somewhere to live till thing were complete I mean. Adam is awesome. I would recommend Lemonade to everyone.

The entire process took 3 days. The rep Christy was very good with getting back to me and processing verification of items. The only issues I had were with the initial claim filing. I didn’t like that the system only gives you automatic response options. I also didn’t like that some of the items listed as a loss were not covered because it was jewelry as jewelry is only covered up to $1500 no matter how much the loss was. I did however get a blessing of my deductible waived. My advice is to read your policy backwards and forwards to ensure you know who and what’s covered and what’s not covered. Overall I’m satisfied to have been able to get some of my belongings back but those sentimental items will be gone forever.

Very effective service and good customer help, super friendly and helpful attention, the customer service was very kind and easy to communicate, she always was on touch with me about the case. And fast solution, always sending emails and calls to make sure that I submit all the information required and complete everything to make sure and move forward.

At first I didn’t know what to expect. Jose was my advocate. He handled my situation well for what we had to go off. I will return to Lemonade in the future. I will recommend this company in the future as well. Thank you.

As noted in title good experience overall. Helpful staff, quick response, and fair settlement. Anya was my agent and we exchanged a few emails back and forth. Got it resolved in 19 days. Much quicker than other claims experiences.

Jonathan was my adjuster and he was helpful, calm, validating, and kind. It was a very rough few months this with both parents dying abruptly. I’ve had nothing but good experiences with Lemonade. Thank you for being affordable and effective.

Wow, I would never have pictured myself writing a review for an insurance company. But Lemonade is absolutely incredible. I'll start with some background: The story begins with a burst pipe. Water from the pipe gushed into our apartment, flooding everything. We had furniture, clothing, and electronics - pretty much our life. Luckily we documented the incident right from the beginning and took lots of pictures/videos. Long story short, the entire claim process took only 4 days! It was a pretty hefty claim with lots of items but Alex from the Lemonade team was transparent and communicative. Thanks to Alex and the Lemonade team, this disastrous incident is a bit less terrible.

Stephanie was incredibly helpful and very responsive in handling my case. She was able to navigate the complexities with ease and handle it professionally when I was dealing with a very stressful situation not being able to access my apartment for a little more than 3 weeks. She really came through and was able to cover all my hotel and food expenses. I cannot thank her enough!

Unfortunately I had a nice jacket stolen a few days ago, but thanks to Lemonade I was able to file a claim to recoup the lost value. Filing the claim was a seamless process and much less daunting that I was expecting. I’ve since told multiple friends about Lemonade thanks to their great customer experience. Highly recommend.

It's a sick feeling when your car is stolen and made worse when things in your car go missing. THANKFUL FOR LEMONADE RENTERS INSURANCE to bring some relief to a bad situation. Thank you Claudia for quickly taking care of my claim.

Jyn and the claims team at Lemonade responded quickly to our claim, followed up with status updates and ensured that our claim was resolved promptly. Using the app to document the claim was simple and the claims team was very responsive. Great experience.

I’ve never had renters insurance a day in my life. I’m glad I had this time. My items were ruined. Alexis was my claims adjuster and she was amazing! I’d recommend Lemonade for renters insurance. They are priced reasonably. I may decide to check them out for life insurance next!

My boyfriend and I have renters insurance, he is a musician and often has expensive equipment in his vehicle. Unfortunately his car was broken into right before Christmas and some very expensive things were stolen. The car wasn’t even at home in the driveway of the home we have the renters insurance for, so I wasn’t sure it would be covered - but it was! After super quick online process (no need to spend hour on the phone with agents) we filed a claim and were promptly issued a deposit for the stolen equipment. Can’t recommend Lemonade enough for the hassle-free process and super friendly/helpful agents!

It was my first time making a renters insurance claim. The process was straightforward, terms were clear, and John helped me complete my claim quickly. My claim was processed in a matter of days and it was far easier than expected.

I was almost confused when I was paid out almost instantly after submitting my claim. Got all my camping stuff robbed ($1500+). All I needed to do was list my items and send a video message. I got approved in 5 seconds after submitting.

Had my bike stolen and filed a claim for it. The claim process was mostly smooth, though I would've preferred a traditional UI over the fake "AI chat bot" method, which I found much harder to navigate and harder to use. Claim was approved instantly and I didn't need to provide any additional details. I'm guessing that's because it's my first claim and the amounts were relatively low.

Adam assisted with my water damage claim. He was very professional and patient. He communicated with me with each step of my claim and explained the process. He was kind & had great customer service. He never provided unrealistic expectations; Yet, he made sure the claim was settled in a timely manner. I would recommend Lemonade Insurance to family and friends. Thanks.

I had my carport storage unit broken into and lost all my toolbox and tools. I called Lemonade to help me walk through with filing a claim. They were extremely helpful and friendly. I used their app to file a claim and was immediately approved. It was very easy and convenient to file the claim with the app. Love the customer support from Lemonade!

My bike was recently stolen from my garage and Lemonade was able to open and approve a claim within 72 hours. Sarah went above and beyond to get ahold of the officer who filed the report and was able to verify the theft very quickly. I could not recommend Lemonade more and I am extremely happy with the outcome and service.

Pricing is good, and it's great that the company avoids conflicts of interest by donating their excess income. Filing a claim was smooth and easy, the staff are easy to talk to and they will clearly explain what is needed at each step.

This by far is the best insurance that I have ever had. They offer everything that these high-cost insurances offer and more. If you are interested in trying to find an insurance that will protect your home and your car now this is the way to go.

My lifelong opinion about insurance was changed overnight thanks to Emily! My electronics got zapped, but Emily was faster than lightning to help me out. She showed support and compassion. She guided me through the process with ease. Each step through claim review she was there to make sure I wasn't lost. In my wildest dreams I could not have thought for my claim to be settled overnight! My wife and I already recommended Lemonade to everyone we know. I think I'm going to stick around with you guys for a while ;) Now the most important part - your people is what makes you. Please, give Emily a raise! She deserves it.

I had the pleasure of working with Alex on my water damage claim. My entire bottom level of my home was wet due to a pipe overhead raining water down on everything in various areas of my home. Alex very quickly assisted me and my family with hotel accommodations and comfort. My claim took awhile to process due to a second leak the very next morning. Once I processed everything and tried to save as much as I could, I was paid within days from my damage and although we lost Christmas gifts and some things that were irreplaceable we found comfort in working with the Lemonade team. Alex quickly came to our rescue and we appreciate everything about working with him and the lemonade team. Thank you. Sincerely, Mrs Audrey

I recently filed a claim and Claudia and Lemonade team did an amazing job assisting me. They let me know exactly what documents needed. I also loved how they responded very quickly! It took me some time to get all the documents, but they were patient.

Lemonade was very prompt and very courteous to me and my family during a terrible September 2021 tornado that came right thru our backyard. On the same day we were hit, I called the insurance and they had set us up in a hotel within less than 2 hrs and paid for the hotel expense. We were receiving constant emails and prompt calls from Lemonade to help us thru our personal belongings with no issues from them. They were very prompt to make sure that the adjuster they sent out did his work and they had us money in our account within 3 days to get our lives back in order. I have since then been letting my friends and co-workers know about Lemonade Insurance and they have said that they were going to start calling to get quotes for their needs. Thank you, Lemonade, for all that you did for me and my family!! :-)

I had an incredibly positive experience with Lemonade! I'm so thankful that I had insurance to help cover almost $1000 worth of stuff that was stolen from my car. Katy provided a great experience and was very understanding of my situation especially when it came to item receipts/bank statements. I can't thank her and the team enough! I've already shared my experience with a number of people and highly recommended Lemonade. I also love how easy the app is to navigate and the consistent, clear and timely communication.

Jose did an awesome job at handling our claim and we are happy with all their help. He was very informative and we appreciate all the help Lemonade was able to provide through the whole process. Thank you Jose and the team at Lemonade!

I’ve been a member with Lemonade for a couple of years and everything from the app to customer support has been A+. Lemonade is my go-to place for all things insurance. I ran into an unfortunate scenario recently and to my surprise they were able to get me back on my feet in no time.

Ali was incredibly prompt, clear, and communicative in helping me through my insurance claim regarding a recent theft. When she was out of office, she coordinated so someone could continue to help me while she was gone, and was always polite, good-humored, and helpful. I would work with her again no hestitation!

I’ve never had a more pleasant experience with an insurance company! Lemonade was in my corner from day 1 and they helped with a smile on their faces. I can truly say that during trying times, I could count on them to make things better. I just wish I had a few more stars. Thank you.

Recently, I was shocked and quite upset to see years worth of Equip ski equipment ripped off out of my truck. Needless to say that weekend was ruined. I felt a range of negative emotions from anger to despair. I filed a police report and went online to file a claim with Lemonade. The process was lightning fast. (Keep your receipts!) After I uploaded proof of purchases and my PD report, the claim was approved within 3 seconds! What was more amazing was that the deposit for the claim was made within five minutes of the claim being approved. Thank you Lemonade for making my day and helping me buy back the gear back that was stolen. I highly recommend Lemonade for personal property insurance!

Christy did a great job and was efficient with communication. We were happy with our experience. Christy was also wonderful with informing us of all the necessary information to complete the claim. The only issue we had was in the first 30 days of the claim. Sasha was very slow with responding to us. But once it was transferred to Christy, things moved along much faster.

He helped me so much and was friendly the whole way through! If I called him he was always available and was always eager to help. Thanks again John for all you’ve done for me and this claim. I didn’t think going through insurance was this easy!

I have nothing but praise and gratitude for Stephanie and Lemonade. The entire process of dealing with submitting a claim was thorough, but easy. All steps were completely explained. Thank you so much! I had Never filed a claim for anything before this.

We flooded our neighbor's downstairs apartment and had to be out for 2 weeks and the complex didn’t help at all. Stephanie was very attentive and got arrangements for us within 24 hours. This was around the holidays as well!! 10/10.

My experience with Lemonade Insurance has been outstanding. My claims advocate made it enjoyable and easy dealing with a loss. I thank you for all your help during this loose and troubled times in this world. THANK YOU Jose. I want to especially thank you ,you are a great asset to Lemonade and should be noted.

Ben was understanding, friendly and respectful. I'm older lady who just moved in this apartment and when all this happened Ben was the one who helped me out the most. Not the apartment complex. They still have not come over to check on me. Ben took time to respond back either with email or phone call. Thank you for being my angel and putting me back on my feet again.

Erin helped me w my claim and was a great person to work w. We had someone steal multiple items from our home over MLK weekend. Erin made the aftermath of that process less painful to deal with. This has by far been my best experience w an insurance company ever.

Jonathan was such a huge help. He always responded pretty quickly and made the process so much easier than I thought it was going to be. I will definitely recommend Lemonade to my friends and family. The most important things were stolen from me and now it’s easier to replace some of what was taken and that really helps put me at ease.

Great experience from start to finish working with Jose and the Lemonade team. They walked me through the steps from start to finish and took time to explain the process thoroughly. Highly recommend using these guys for all your insurance needs.

I unfortunately was robbed this winter and had to report all of my stolen jewelry, Lemonade was extremely helpful with the process and made it very concise and clear. I was then put with Samantha who did an amazing job helping me to finalize and submit my claim and thankfully approving it. She was super kind and worked quickly and diligently. I really have enjoyed my experience with this team and would recommend to anyone else as a renter! Especially in college!

Unfortunately I was a victim of theft. Thanks to lemonade I am able to replace the things that we stolen. Jonathan was a great help with helping file my claim! Thank you Lemonade and Jonathan. I would definitely recommend to a friend.

Lemonade helped me quickly and easily when my bike was stolen from my property! The reps are all very kind and helpful in making a stressful situation easier to handle. Everyone I dealt with, was very nice. Makes a hard time easier.

I so appreciate Lemonade. I’ve used them for years and had to file claims twice. They always make it so easy, and really take care of me. Plus they’re the easiest to sign up with. I started using them because they were the ONLY provider I could buy on a Sunday. Everyone else required I step out of work and take calls during the workday for basic renters coverage.

Lemonade is hands down the best insurance company around. I’ve been a customer for a couple of years now… I never thought I’d need to file a claim for an incident or theft in my case. I had my laugh she stolen at the airport a couple weeks ago, I filed a claim with Lemonade the following week and within 3 business days, the issue was resolved and I’m getting compensated. I would be recommending friends and family to sign up with Lemonade. My claim case was handled by Erin, she was amazing and so helpful, clear communication. She gets 10/10 in my book. Lemonade is the best, you guys rock!

Nobody loves losing anything, but Ev & Evan were very helpful in making the process of filing a claim step by step so easy. I'm so glad we chose Lemonade to cover our items. Everything was handled in a timely manner and working with the lemonade team was seamless!

Very quick response! After the interview, my claim approved in 2 days. In the interview, my experience was recorded while I was "complaining". Very sharp on the important points they looking for. Nice job! I will also recommend this insurance to others.

Great Company and Wonder People!!!.. I really appreciate the help I was provided!!!..I really like how they keep you informed about everything in your policy!!..Lemonade is by Far the Best Company for insurance to have Period!!.. I Highly Recommend this insurance to anyone!

After a collapse in my apartment that led to all my entertainment equipment being damaged, Ben from Lemonade reviewed and approved my claim within 24 hours. Best insurance company I’ve ever seen. The claim process was simple and straightforward. The communication was amazing.

Stephanie handled our situation with extreme care. She was diligent in finding out exactly what happened and getting back to us as quick as possible. She is kind and empathetic and made our experience very smooth and hassle free. Thank you for everything and relieving the stress of an in-home flood!

My car was broken into during the holidays and they took all my luggage and recently bought items. I submitted my details through the app and my agent Ali A. was able to work on my claim, finalize the details from my police report and get me approved quickly. Communication was great and I am happy with the outcome, thanks again!

Recently an expensive mountain bike got stolen off my patio, and putting in a claim with Lemonade was easy. They just asked a few questions and proof of a police report if you had one. They thankfully approved the claim, and that was so relieving. You never know when someone is going to take your property, and I'm glad I have a supportive insurance company around when it happens.

Kaleb was extremely helpful in assisting me navigate getting my stolen wallet and cash covered. He worked quick to get the claim approved and was super kind. There is a deductible and limit on cash cover but I am so grateful to have recovered so much loss.

Thank you to Brett for his help in coordinating this. It's our first time ever filing a claim and he made it a smooth process. He helped make a very stressful and sad situation into one where we can get back on our feet and move forward.

They walked me through the entire claim process and made this situation as easy as possible for me. I’m very appreciative of the service I received. Through it all I’m proud to say I would recommend Lemonade to my friends and family.

Awesome experience dealing with Tamika from Lemonade Insurance. She was very attentive and very helpful through the process. I’m greatful everything was resolved. While we did have some hiccups in dealing with the police dept once resolved everything went quickly once again. Thank you Tamika from Lemonade.