John Hancock Life Insurance Reviews

Who is the Self-Proclaimed Genius that proposed it was necessary to send a form that had to be filled out by hand to a Parkinson's Disease patient? (Who explained in detail to three different representatives over the telephone why he would be unable to fill out a handwritten form - but they required it anyway because it was company policy). And to iterate the inane performance of John Hancock corporate personnel the complaint form requires a handwritten signature for it to be processed. I had offered to appear in person at a Houston, TX location to validate my identity because I do understand that is important but apparently. John Hancock does not have an office in Houston where I could take care of that task. If John Hancock is such a large, efficient and customer-service oriented company, why don't they have an office in one of the larger cities in the United States?

To Any John Hancock Direct I Durante Customer and Their Families, I have paid premiums into a direct response insurance trust sold by John Hancock for over 40 years and now that I sent them the form they mailed to me to cancel the policy and get my premiums back - they first had me fax the form (as per the instructions on their letter to what I found out a week later - was no longer the fax I needed to send the information to - so why included in their letter and ask us to send it there?). They already had my electronic transfer account from my bank because they have been deducting payments from there, and because they already had that - the funds should have been transferred in maximum of 4 days. It has now been over 10 days since the initial contact and even after having to resend the form via email and with delivery confirmation for both the fax and the email - I still do not have the funds in my account.

This company is a complete scam. They take your money. Do not deal with them. They just took all my money and sent me 50$. That's 1 year of Contribution to my account. Quit the company and that's what I get.

If the devil ran an insurance company it would be John Hancock. They are trying to avoid paying me the death benefit on a 30 year life insurance policy. Too bad for them, I'm a lawyer and know the laws so they will be getting sued and I will not only recoup damages for the money they owe, but also for their bad faith in how they have dealt with me and the intentional infliction of emotional distress they have caused me by ignoring my numerous phone calls and letters. I encourage everyone reading this to file complaints with their state regulators and legislative representatives so we can get this unscrupulous company shut down.

My mom paid for LTC (long term care) for many decades. She's very organized - I have a 3" stack of receipts. When it came time at 81 to claim it due to to chronic arthritis, they said no. She supposedly didn't meet their criteria. She can't get around w/o an electric scooter, can't stand long enough to cook for herself, can't bathe herself and has a hard time dressing herself. I moved her into American House, and at first they said that facility isn't licensed. They have a memory care and full time RNs on staff. Then they said she doesn't meet their so called parameters. THEY ARE DISHONEST. If you decide to use them, please read the fine print.

I am the said caregiver and the client is in his 70’s. We have a POA that takes care of all financial matters except I am responsible for submitting claims! Neither the POA nor the client have computers so I do all this paperwork on my side! They have paid on the insurance for several years and should have no issues with being reimbursed for the claims! The bank sends ONLY the front of canceled checks. I have tried calling multiple times explaining this. I have even tried taking a photo of the checks and then my signature of back before I deposit them. This STILL is not sufficient for them and we are being denied payment! To top this off now they are saying we have not submitted a claim for 60 days and they have closed the account with us owing $3K plus for premium! Of which is NOT correct.

Do not buy any insurance from John Hancock. They are bad, not ethical, trying to cheat you out of a payment even a small payment. My spouse has the long term care insurance with them and they claimed that a memory care facility is not qualified a nursing home and thus no payment. They wanted so many forms and after we submitted, they wanted other forms to fill out. At the end, they still refused to pay after got us to submit so many forms and data requests.

It's crazy that my company took it upon themselves to mess up my annual selections, and John Hancock is refusing me access to MY OWN FUNDS. What the actual crap is happening here? If you don't want to give me the company's portion or the vested portion, cool... But I can't even get my own portion?!

I'm the POA for my elderly parents, who purchased a John Hancock LTC policy over 10 years ago. They pay over $600 a month for this policy. I have requested the complete policy info 4 times now, I sent copies of the POA docs as they required, by Certified mail, and have had to make many follow-up phone calls. Half the time they're having phone problems. I called again today and req. a supervisor, but waited 20 min just to be told one is not available. I will be filing formal complaints with the BBB and the Dept of Commerce in MA today. Funny they have absolutely no problems debiting their bill every month.

If you're looking for a company that will assist you in your time of need, direct you to channels for help, and advocate for your best interest, John Hancock is NOT the place for you. Don't do business with these folks. Seriously, get out now. It's a waste. You'll find yourself fighting through numerous hours long phone calls, encountering obscure, hidden, red tape they make up to deny your claims, and claims adjusters who try EVERYTHING to discourage you from making a claim. They pivot time and again to discourage you from collecting what you PAID THEM FOR!?!?! It's almost humorous, but it's not, because you're paying your hard earned money for help should you be in trouble. But they're not helping, only politely - HA - informing you, you don't have the benefits you paid for. Unless you've graduated from the John Hancock school of semantics, policies and procedures and are willing to give your LIFE to cajole them for it.