John Hancock Life Insurance Reviews

Absolutely disgusting customer service. You fill paperwork for how to deposit the payout for a life insurance claim and they completely ignore the instructions and send a paper check just so they can hang onto the money longer. Put through the wringer and absolutely no communication and then when you call no one speaks English and they do not help you. They give you phony email addresses to submit requested documents. Run from this company as fast as you can. Not to mention that they sold fraudulent policies back in the late 80’s and stole people's money.

John Hancock LTC group is the most exacerbating company in the world to work with in getting a claim approved. They contract out their assessment of clients to a third-party nursing company that takes them entirely too long for them to perform the assessment. They will schedule it, then not show up, then schedule it multiple times before it finally gets done. They also have 75% of the calls routed to a broken English-speaking nation that is difficult to understand. The wait time to speak someone takes forever, and they put you on hold for an extended length of time for simple an inquires. It’s no wonder their rating is so poor.

Negative million stars to them if I could!!! It was a nightmare to rollover my 401K. Whatever they said on their form not true at all!!! They said fax it… O no! In the reality it has to be uploaded to the portal. Ok, I put address of my new IRA where money should go… oh no, they mailed it to my address!!! I still have not received the check. It is the horrible company!!! Never do it again. I had no choice with my previous employer. It is a nightmare. And if I never receive this money I have to pay taxes and penalties anyway because I will get 1099!!!! They are bad guys..

There is a reason this company has a one rating on any site you go to. They are the biggest scam company I’ve ran across. Please don’t put your hard earned money in any of their accounts. They will steal 80 percent of it with fees. They hide it in their fine print. Hopefully, Trump shuts them down. STAY AWAY!

I will give 0 star if there is an option. They have an outdated system and depends on too much paperwork. Rest of the customer reviews indicate they don't have smooth claim process and make it very hard to receive the insurance benefits.

Absolutely suck. If your company tries to enroll you in their 401K STAY AWAY! They charge a $50 fee to withdraw if you leave the company you work for along with other taxes and penalties. This place sucks.

Who is the Self-Proclaimed Genius that proposed it was necessary to send a form that had to be filled out by hand to a Parkinson's Disease patient? (Who explained in detail to three different representatives over the telephone why he would be unable to fill out a handwritten form - but they required it anyway because it was company policy). And to iterate the inane performance of John Hancock corporate personnel the complaint form requires a handwritten signature for it to be processed. I had offered to appear in person at a Houston, TX location to validate my identity because I do understand that is important but apparently. John Hancock does not have an office in Houston where I could take care of that task. If John Hancock is such a large, efficient and customer-service oriented company, why don't they have an office in one of the larger cities in the United States?

To Any John Hancock Direct I Durante Customer and Their Families, I have paid premiums into a direct response insurance trust sold by John Hancock for over 40 years and now that I sent them the form they mailed to me to cancel the policy and get my premiums back - they first had me fax the form (as per the instructions on their letter to what I found out a week later - was no longer the fax I needed to send the information to - so why included in their letter and ask us to send it there?). They already had my electronic transfer account from my bank because they have been deducting payments from there, and because they already had that - the funds should have been transferred in maximum of 4 days. It has now been over 10 days since the initial contact and even after having to resend the form via email and with delivery confirmation for both the fax and the email - I still do not have the funds in my account.

This company is a complete scam. They take your money. Do not deal with them. They just took all my money and sent me 50$. That's 1 year of Contribution to my account. Quit the company and that's what I get.

If the devil ran an insurance company it would be John Hancock. They are trying to avoid paying me the death benefit on a 30 year life insurance policy. Too bad for them, I'm a lawyer and know the laws so they will be getting sued and I will not only recoup damages for the money they owe, but also for their bad faith in how they have dealt with me and the intentional infliction of emotional distress they have caused me by ignoring my numerous phone calls and letters. I encourage everyone reading this to file complaints with their state regulators and legislative representatives so we can get this unscrupulous company shut down.