John Hancock Life Insurance Reviews

Life insurance claim was filed and was told would be settled within 7 to 10 days. After 30 days and several phone calls with no information except claim is processing, an email was received describing an incorrect policy date was entered on the form. Was then informed this starts the whole time clock over again. Cannot believe in today's world this can happen unless intentional delays keep money in their accounts instead of their policyholder. Very poor customer service and poor communication....Still waiting

Some weeks after my wife died I contacted Hancock. I was still trying to deal with my loss. They were very supportive and guided me through the steps. They asked for some simple paperwork and after only a few days their payment was in the bank. I highly recommend John Hancock - professional, compassionate and efficient.

Never ever purchase ANY insurance with JH. They collect your money gratefully, but time to file a claim due to a death in the family good luck getting a check from them. They make one excuse after another as to why they won't pay. My family is out thousands because of them with no chance of recovery of any insurance money. It's bad enough losing a loved one but even worse when the company refuses to pay up. Don't ever buy insurance from this fly by night company. They will take your money and you end up with nothing in the end. Can we say embezzling much from people? YEP.

Absolutely terrible company with no concept of communication. They don't know how to direct deposit to save their lives, and you won't find out they've failed to do so and mailed a physical check until you call, and by then it's too late. Lives can fall apart in those weeks, and this is unacceptable.

I came to this site to see what everybody else was saying. Not surprisingly, all the comments were similar to mine. This company is a bunch of blood suckers that are trying every way possible to keep your money in every way possible. The worst service on their phone line, with not follow up of help. Instead, they find ways to delay final resolution. I have been trying to cash out a policy of mine for about 2 months. They refuse to put anybody of authority on the line. They give info that is wrong and misleading in any way possible to not resolve your issues. So damn frustrating. Good luck with their call center. They delay answers and refuse to deal with specifics.

This is one of the MOST DISHONEST companies I have every worked with. My husband and I purchased Life Insurance with them in 1979. In 2022 my husband passed and I submitted all required paperwork to complete the process. In all honesty it only took about two months to receive the payout. Unfortunately our premiums were to suppose to paydown the premiums over the years. Yet when John Hancock was sold to MANULIFE that all changed. We began getting dividend checks with NO explanations. They continued until my husband passed, then the NIGHTMARE began.

This is the worst and I mean the worst insurance co. I ever dealt with. Their customer service is in the Philippines and perhaps this contributes to the lack of communication. Furthermore had I not instituted life policies years ago I would definitely be looking for another company to do business with for sure!

I have a policy and attempted to buy one for my daughter. I assumed it would b straightforward. The agent reached out ask the necessary questions and said he'd send an email. I never received the email, but my daughter did. I was told she first needed to fill out the application, and then it will be sent to me. She did. When I finally received the email, I signed, but there was no way to submit it. I reached out to the agent, and sent a photo of the last page, so he could see there was no submit icon. Haven't heard back since. Don't know if I have a policy or not. I'll have to monitor my account and see if I am being charged. If not, I'll look elsewhere.

My husband has been trying to collect a $2500 policy for a deceased relative for years. He has done all of the paperwork and they just are not paying. Awful company. He has included all pertinent information and they are giving him the run around.

With an over-whelming number of 1 rated reviews, there is little left unsaid about John Hancock's stunningly poor business tactics. My miserable experience with this fly-by-night outfit is through their long-term care division on behalf of my parents (father 91 and mother 89). The scripted runaround they give is clearly to defraud them by taking their hundreds of thousands of dollars from their 32+ years of premium payment cash flows with the goal of nominal (if any pay out). This is a deceitful and crooked "business" with a license to steal! As has been mentioned, they turn inquiries to overseas call centers. You literally get an ineffective "Chinese Fire Drill" when calling! If you have a chance to avoid, SAVE YOUR MONEY!