John Hancock Life Insurance Reviews

I cannot express the anger I have towards this company. A con job extraordinaire. I am Power of Attorney for my stepmom and I've been on the phone all day trying to set up a claims page to submit invoices for expensive in home care during a time of Hospice. I get the portal set up, log in, and no luck. It says no such policy exists. My stepmom paid out decades of premiums and amassed $80,000 to use at such a time as this so she can pass in her own home. So many people are left with nothing, zero, nada, to help their loved ones die with dignity. Shame on you John Hancock - you are thieves - SHAME. SHAME. SHAME.

2 Years + on a life insurance claim - One more form, one more call, one more thing - This is what they are all about. Delay pay until everyone gives up. I again spoke with them tonight. Just one more.

As a licensed agent 0-5. As a customer 0-5. John Hancock is a scam on both levels. As a agent I had a $300 charge back, they stated I owed them $950!! Paid them via wire transfer and they claim I never sent them money with all the evidence I need to prove my payments. Months later still under “review” and nobody knows where my money is.

If I could give a negative review number for this company, it would be -1,000,000,000,000. I am 66 years old, a former Major in the US Army and an attorney for over 25 years. It has been over 7 months since the death of my mom and still no death benefit has been paid due to the mistake of the life insurance agent and the cover-up of the company.

On June 16, 2023 I was transferred to John Hancock vitality technical support from the main customer service line at approximately 12:55 PM. A representative by the name of Jada picked up the phone and I told her my issue which was I needed to obtain my prime code For Amazon and she told me that that was not possible. She stated that the website has been disabled and she did not know when it was going to be back up and running that I should check back next week to see if it’s up and running again. I was confused because I had already been issued the code and did not understand how I just couldn’t get the code re-issued re-emailed to me. I asked to speak to a supervisor or manager. Jada insisted that there was no one available that could help and she kept repeating to call back next week. I find that quite strange that no supervisor or manager was able to address my issue.

Paying my disability policy for almost 40 years. Became disabled/ filed claim. Tons of calls, repeated many times same paperwork. Still no denial or approval. Hired attorney and now out almost $50,000. Careful with Hancock. Not honorable company.

My Mom passed in Jan 23. John Hancock has been absolutely HORRIBLE!!! Every time I asked about my claim, they would give me one excuse after another. It's terrible how they do this to people who just lost a loved one!! I would NOT recommend John Hancock to anyone! I am still waiting on my insurance money. My mom had 3 life insurance policies at different places, and I never had the trouble I am having with this company!! They definitely don't need to be in a business like this.

Note, I am 56, and this is only the 2nd negative review I have written for any business ever. We have had 2 life insurance policies with John Hancock (my husband and I) for probably 5 - 10 years now. We have just experienced a 2nd episode where John Hancock has said right before their policy canceling deadline that they didn't receive our annual premium checks.

They do not accept electronic wiring from your Bank. They want your checking account number and withdraw the amount from your account, not the other way around. It's the customer's purchase not John Hancock. John Hancock wants to control how business transactions are done on their terms....not the customer. I do not want to give them authority to pull monies from my checking account. Their retaliation is... "Send a check or let us pull the funds." Not customer friendly. US bank sends them a check....as John Hancock will not accept electronic wired monies from the customer. The check sets in their corporate back log. LAPSE WARNINGS ARE SENT. It requires from the customer... time and aggravation. Which is what they want. As they want...access to the checking account and paid on their terms. NOT CUSTOMER FRIENDLY.

I open this policy in early December and told them the payments were to come out on the first of every month. They attempted to take a payment on the 26th and it was insufficient somehow even with a lot of money in my bank account. They sent me a letter on January 3 saying that I had 15 days to make the payment or my policy was gone. This letter was not in my mailbox until today, 23 January…. I spoke to the agent and told them they weren’t even supposed to touch the money until the first and I did not receive any emails or anything not even a phone call. They told me to reapply. I told her to shove it. I’ve had nothing but communication issues with this company even in the beginning when I need to elect beneficiaries for my policy. They got my address wrong and beneficiaries wrong. Could not get them on the phone or email replied.