John Hancock Life Insurance Reviews

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About John Hancock Life Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

John Hancock Life Insurance offers a variety of life insurance products, including term life, whole life and universal life policies. The company has provided coverage and wealth management services to individuals and families since 1862.

Pros
  • Quick and easy application process
  • Strong financial support during claims
  • Long-term positive experiences reported
Cons
  • Claim processing delays
  • Inconsistent communication from staff
  • High fees and unexpected charges

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John Hancock Life Insurance Reviews

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    How do I know I can trust these reviews about John Hancock?
    • 4,646,930 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed April 10, 2025

    Absolutely disgusting customer service. You fill paperwork for how to deposit the payout for a life insurance claim and they completely ignore the instructions and send a paper check just so they can hang onto the money longer. Put through the wringer and absolutely no communication and then when you call no one speaks English and they do not help you. They give you phony email addresses to submit requested documents. Run from this company as fast as you can. Not to mention that they sold fraudulent policies back in the late 80’s and stole people's money.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 28, 2025

    John Hancock LTC group is the most exacerbating company in the world to work with in getting a claim approved. They contract out their assessment of clients to a third-party nursing company that takes them entirely too long for them to perform the assessment. They will schedule it, then not show up, then schedule it multiple times before it finally gets done. They also have 75% of the calls routed to a broken English-speaking nation that is difficult to understand. The wait time to speak someone takes forever, and they put you on hold for an extended length of time for simple an inquires. It’s no wonder their rating is so poor.

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      Reviewed March 26, 2025

      Negative million stars to them if I could!!! It was a nightmare to rollover my 401K. Whatever they said on their form not true at all!!! They said fax it… O no! In the reality it has to be uploaded to the portal. Ok, I put address of my new IRA where money should go… oh no, they mailed it to my address!!! I still have not received the check. It is the horrible company!!! Never do it again. I had no choice with my previous employer. It is a nightmare. And if I never receive this money I have to pay taxes and penalties anyway because I will get 1099!!!! They are bad guys..

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      Sales & Marketing

      Reviewed Feb. 10, 2025

      There is a reason this company has a one rating on any site you go to. They are the biggest scam company I’ve ran across. Please don’t put your hard earned money in any of their accounts. They will steal 80 percent of it with fees. They hide it in their fine print. Hopefully, Trump shuts them down. STAY AWAY!

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      Reviewed Feb. 5, 2025

      I will give 0 star if there is an option. They have an outdated system and depends on too much paperwork. Rest of the customer reviews indicate they don't have smooth claim process and make it very hard to receive the insurance benefits.

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      Reviewed Feb. 3, 2025

      Absolutely suck. If your company tries to enroll you in their 401K STAY AWAY! They charge a $50 fee to withdraw if you leave the company you work for along with other taxes and penalties. This place sucks.

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      Reviewed Dec. 27, 2024

      Who is the Self-Proclaimed Genius that proposed it was necessary to send a form that had to be filled out by hand to a Parkinson's Disease patient? (Who explained in detail to three different representatives over the telephone why he would be unable to fill out a handwritten form - but they required it anyway because it was company policy). And to iterate the inane performance of John Hancock corporate personnel the complaint form requires a handwritten signature for it to be processed. I had offered to appear in person at a Houston, TX location to validate my identity because I do understand that is important but apparently. John Hancock does not have an office in Houston where I could take care of that task. If John Hancock is such a large, efficient and customer-service oriented company, why don't they have an office in one of the larger cities in the United States?

      I now know why incest is illegal because of the mental deficiencies that this person's parents generated because they were brother and sister when they gave birth to this person who chooses not to use common sense. I am intentionally not including my account number because I intend to file this complaint with every public entity I can think of and see what kind of lame and incompetent excuse that the leadership of John Hancock could provide. I would be extremely wary of placing money with this company for investment because if they cannot use common sense, they do not need to be responsible for my future income.

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      Customer ServiceCoveragePunctuality & SpeedStaff

      Reviewed Nov. 8, 2024

      To Any John Hancock Direct I Durante Customer and Their Families, I have paid premiums into a direct response insurance trust sold by John Hancock for over 40 years and now that I sent them the form they mailed to me to cancel the policy and get my premiums back - they first had me fax the form (as per the instructions on their letter to what I found out a week later - was no longer the fax I needed to send the information to - so why included in their letter and ask us to send it there?). They already had my electronic transfer account from my bank because they have been deducting payments from there, and because they already had that - the funds should have been transferred in maximum of 4 days. It has now been over 10 days since the initial contact and even after having to resend the form via email and with delivery confirmation for both the fax and the email - I still do not have the funds in my account.

      This company had already tried to cancel my policy, which I have never been late paying, by rejecting the monthly bank check that had been mailed to them for years and when I asked what was going on on that experience - I was told that usps was rejecting the letters because it had to now have a different name and they knew it was happening to other customers but they did nothing to alert us - trying to get elderly customers to just stop paying their policy so they could cancel the policy - this is not right.

      As others have noted here, I will start the formal complaints with insurance regulators at the local, state and federal level. And every employee of this company should be held accountable, thru their own personal assets, for the known unethical business practice this company is carrying out against st elderly customers and their families. So if you or someone you know is experiencing the same with this insurance company - file the complaint and A class action suit that will go after the personal assets of each employee and senior leadership (including their board of directors) John Hancock that knew of this and did nothing at all - their processors and all involved in this scam. We will get justice here for all that have not been treated fairly by a company; its leadership and its employees - who knowingly conducted this abuse on elderly customers.

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      Sales & Marketing

      Reviewed Oct. 29, 2024

      This company is a complete scam. They take your money. Do not deal with them. They just took all my money and sent me 50$. That's 1 year of Contribution to my account. Quit the company and that's what I get.

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      Customer ServiceCoverage

      Reviewed Oct. 7, 2024

      If the devil ran an insurance company it would be John Hancock. They are trying to avoid paying me the death benefit on a 30 year life insurance policy. Too bad for them, I'm a lawyer and know the laws so they will be getting sued and I will not only recoup damages for the money they owe, but also for their bad faith in how they have dealt with me and the intentional infliction of emotional distress they have caused me by ignoring my numerous phone calls and letters. I encourage everyone reading this to file complaints with their state regulators and legislative representatives so we can get this unscrupulous company shut down.

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      John Hancock author review by Ashley Eneriz

      Hancock was founded in 1862, but it was acquired by Canadian insurer Manulife Financial in 2004. The subsidiary is still headquartered in Boston.

      • Product variety: Hancock offers a complete line of insurance products.

      • Additional tools: Long-term care insurance, mutual funds and college savings plans are also offered by Hancock.

      • Industry leader: John Hancock leads the industry in survivorship life sales.

      • Products: Hancock agents will likely steer customers towards using Hancock products.

      • Not for everyone: While competitive on many levels, Hancock will not always be the best fit for all consumers.

      by Ashley Eneriz Deputy Editor, Personal Finance

      Ashley is an expert finance writer who worked for 12 years with top names in the industry, including Discover, The Hartford, ScotiaBank, Chime and Synchrony. She joined ConsumerAffairs in 2022, and specializes in coverage of banking, credit repair and debt management. Her writing has also been featured in Forbes, Time, Yahoo, MSN and Reader’s Digest. In her personal life, she enjoys homeschooling her three daughters and writing children's books.

      John Hancock Life Insurance Company Information

      Company Name:
      John Hancock
      Website:
      www.johnhancock.com