John Hancock Life Insurance

Worst service, products, company!!!! This is the worst company ever!!! Worst ever!!! Rude!!! Nasty,!!! Slow!!! I hate I ever joined!!! I will never let anyone I know join this company!!!! There is no urgency in nothing!!! Stay away from this company.

I opened a 401k thru my employer in Feb 2019. I had around $815 in the account at end of Sept when I requested the distribution. This employer did not match even a penny. When my bank received my distribution ck this week it was for $692. I called John Hancock to find out why they took anything from my balance. I explained the rep I dealt with said nothing at all about $85 to be taken by a 3rd party and $25 taken by John Hancock. The mgr said she listened to the call and agreed he did not. She said my employer is told that there is a fee upon rollover. That doesn't really help me now does it since I'm not my employer?

My husband passed away in June and I am listed as beneficiary on the 401k. They will not give me any information after several phone calls and said someone from the transition team would call me. A woman called me and told me the transition team would not be calling me and would not give me any info. Not only that she was extremely abrasive and aggressive on the phone. I emailed the company from their website asking for an address where I could mail a request for information and no response. I am having to hire an attorney now to handle this. So uncaring and unwilling to help or to pay benefits to widows and widowers. I have never written a negative review for a company in my life until now. They should be ashamed. I am looking to see what agency I need to report their actions.

Worst company ever! My ex husband has John Hancock as his retirement company, 401k was part of the divorce. So we get all the paperwork done and submitted correctly and now they won’t let me log in because someone put my birthday in wrong. And I’ve checked this was NOT on my end so why should I have to provide you with a birth certificate? Why should I spend extra money and time running around because you can’t do your job? Never will I EVER recommend them!

Upon leaving my company, I completed the necessary paperwork to transfer my funds to a new account. John Hancock's records indicated that the check was written on September 4th and sent to the address for the new account. After waiting over two weeks, I contacted John Hancock asking for additional information because the company which had the new account had not received the check. At that point, I was told that the check was not sent to the address they showed on file, but that it had been sent to the third party administrator. I have yet to see the check so I have lost interest on my money and John Hancock falsified their records regarding where the check was sent. They refused to give me tracking information. My next step is to report them since they do not seem to understand that they are part of a heavily regulated industry.

My mother died over a decade ago. John Hancock just sent a letter regarding her death recently. We didn't know this account with them existed and found it both hurtful and odd to revisit her accounts and death a decade later. I filled out all the paperwork they requested and have been waiting and waiting and waiting. I keep getting told they are "processing" things and need a couple more days. It's been weeks now. There's nothing complicated about the circumstances. I just want this matter closed, but they have been horribly lacking in any compassion or understanding.

I wish they had negative stars. My father-in-law passed away in May 2019. We filed claims for his life insurance with MetLife and John Hancock. MetLife paid the claim in one week. It took John Hancock three weeks to send us a letter saying additional information was needed. We immediately sent it in. Three weeks later there is still no check. We have wasted hours calling getting numerous call centers around the world to representatives who could barely speak English. None could tell use when the check was being sent. It finally took screaming at the representative to get us to a US representative. She was able to tell us the check is being cut (we’ll see if it’s true!). Save yourself many headaches and go to MetLife.

For the last seven years my father has lived with us, I faithfully paid his insurance premiums. When he passed away, I could not find a person to talk to and was sent to several different people until I finally landed on the right one. He said nothing politely about being sorry for my dad‘s death but was laughing and acting silly on the phone. That was upsetting but he promised that he would get in touch with the right person in the company and that they would send me paperwork to be filled out to apply for his life insurance. I am the only beneficiary so it should be very straightforward.

Trying to get this company to pay off on a life insurance policy is an effort in futility. Don't bother filing a claim, just call your lawyer. We needed the money to pay for my mother's long term care, she has Alzheimer's disease and is in assisted living, however this company couldn't care less. They continue to drag their feet and now when they've run out of excuses, the claim is "in process". The other life insurance company my father had paid the claim in three business days! We're going on a month with John Hancock. There are far better insurance companies out there, pick one of those.

Please people don’t waste your time with these people. They are CROOKS. I usually don’t write bad reviews but this company is awful. They cancelled my husband policy for no reason and then said we cancelled it. Bunch of bs. Save your time and money because this company is a JOKE... It’s sad people are like this!!! Shut this company DOWN!!! If I don’t get my money I will see you in court!!!