John Hancock Life Insurance Reviews

They are not taking care of an insurance policy claim and dragging their feet for over 2 months. "The check is in the mail" I keep hearing and it is all a lie. Told different things by different reps. DO NOT DO BUSINESS WITH THEM AT ALL PLEASE. Pathetic and self serving.

Learn from my mistake. I've been paying for this for more than 20 years. This is the 4th year they've raised rates and this year it is significant and already saying they're not done raising them. What I can't get answers on from calling them is why there is such a discrepancy between my policy and my Wife's? I'm 68, she is 67, We both purchased same time, mine was always a couple hundred dollars more than hers, but this year is the worst. My Wife can lower her daily amount by $4.00, from $194 to $190 and her cost actually winds up lower than she was paying the prior year. I wasn't even offered a lower daily rate.

This company is just the worst of the worst. My mom left her old job and unfortunately they used this company to hold retirement funds. For the past year and a half I have been trying to get the funds transferred to another retirement account. The account is currently sitting in a money market fund and they have been charging fees upwards of $45 each year for nothing. It's literally had a balance of $575 and now it's down to $486.00. By the time we get this money back it wil probably be $100. It's just ridiculous that after sending in all the documents we still cannot get my mom the money she is owed. Just the worst company ever. Too bad we can't rate 0 star.

First my mother died 4 years ago. I called John Hancock and they denied having a policy for her. Now in July of 2023, 4 years later, I get a letter of condolences telling me she has a policy there? Trying to get my mother's life insurance from them is too painful, even with the help of 2 different employees helping me on the phone twice for hours, my forms were still incorrect, they just keep sending me the same blank form to complete, no check. I have now sent them a letter to just let me know when it goes to the state for unclaimed funds. I think it will be easier to get.! Remove your funds now!!!

They keep finding ways to delay payment. First it's 15 day review then 30 day review. They keep changing the terms of the policy on the phone calls for hours with their employees. This is a very bogus company. They have many. There are several class action lawsuits going on against John Hancock long term insurance which I can see on social media. Hours on the phone with different departments and only trial disappointments and exhaustion and stress in return

My "financial advisor" sold me this annuity without fully explaining it to me. Basically, I put in a lot of money, and it won't break even for 11 years. It would have been much better if I had just put my money in the stock market or even a bank account. The company, of course, says it is not their responsibility.

Their portal is decent, and all was decent until I left my former employer. I had taken out a loan against my 401k. I was just going to leave all funds with them & repay the loan, just as Fidelity or any other decent brokerage would allow, but John Hancock doesn't allow you to repay the loan direct to them. Their website & your plan may say you can just repay the entire loan balance, but I get a different answer and the run-around every time I call. At one point, I was told I have to repay in full and could mail it. So I had retracted all of my past Roth contributions to do so, but on the last call they stuck to their initial position that any repayment must be made through my prior employer (like my old company is going to route my $ for me and continue to administer my plan). So they won't even give me an address or means of repaying the loan directly without convincing my prior employers to submit my payment for me.

I cannot express the anger I have towards this company. A con job extraordinaire. I am Power of Attorney for my stepmom and I've been on the phone all day trying to set up a claims page to submit invoices for expensive in home care during a time of Hospice. I get the portal set up, log in, and no luck. It says no such policy exists. My stepmom paid out decades of premiums and amassed $80,000 to use at such a time as this so she can pass in her own home. So many people are left with nothing, zero, nada, to help their loved ones die with dignity. Shame on you John Hancock - you are thieves - SHAME. SHAME. SHAME.

2 Years + on a life insurance claim - One more form, one more call, one more thing - This is what they are all about. Delay pay until everyone gives up. I again spoke with them tonight. Just one more.

As a licensed agent 0-5. As a customer 0-5. John Hancock is a scam on both levels. As a agent I had a $300 charge back, they stated I owed them $950!! Paid them via wire transfer and they claim I never sent them money with all the evidence I need to prove my payments. Months later still under “review” and nobody knows where my money is.

If I could give a negative review number for this company, it would be -1,000,000,000,000. I am 66 years old, a former Major in the US Army and an attorney for over 25 years. It has been over 7 months since the death of my mom and still no death benefit has been paid due to the mistake of the life insurance agent and the cover-up of the company.

On June 16, 2023 I was transferred to John Hancock vitality technical support from the main customer service line at approximately 12:55 PM. A representative by the name of Jada picked up the phone and I told her my issue which was I needed to obtain my prime code For Amazon and she told me that that was not possible. She stated that the website has been disabled and she did not know when it was going to be back up and running that I should check back next week to see if it’s up and running again. I was confused because I had already been issued the code and did not understand how I just couldn’t get the code re-issued re-emailed to me. I asked to speak to a supervisor or manager. Jada insisted that there was no one available that could help and she kept repeating to call back next week. I find that quite strange that no supervisor or manager was able to address my issue.

Paying my disability policy for almost 40 years. Became disabled/ filed claim. Tons of calls, repeated many times same paperwork. Still no denial or approval. Hired attorney and now out almost $50,000. Careful with Hancock. Not honorable company.

My Mom passed in Jan 23. John Hancock has been absolutely HORRIBLE!!! Every time I asked about my claim, they would give me one excuse after another. It's terrible how they do this to people who just lost a loved one!! I would NOT recommend John Hancock to anyone! I am still waiting on my insurance money. My mom had 3 life insurance policies at different places, and I never had the trouble I am having with this company!! They definitely don't need to be in a business like this.

Note, I am 56, and this is only the 2nd negative review I have written for any business ever. We have had 2 life insurance policies with John Hancock (my husband and I) for probably 5 - 10 years now. We have just experienced a 2nd episode where John Hancock has said right before their policy canceling deadline that they didn't receive our annual premium checks.

They do not accept electronic wiring from your Bank. They want your checking account number and withdraw the amount from your account, not the other way around. It's the customer's purchase not John Hancock. John Hancock wants to control how business transactions are done on their terms....not the customer. I do not want to give them authority to pull monies from my checking account. Their retaliation is... "Send a check or let us pull the funds." Not customer friendly. US bank sends them a check....as John Hancock will not accept electronic wired monies from the customer. The check sets in their corporate back log. LAPSE WARNINGS ARE SENT. It requires from the customer... time and aggravation. Which is what they want. As they want...access to the checking account and paid on their terms. NOT CUSTOMER FRIENDLY.

I open this policy in early December and told them the payments were to come out on the first of every month. They attempted to take a payment on the 26th and it was insufficient somehow even with a lot of money in my bank account. They sent me a letter on January 3 saying that I had 15 days to make the payment or my policy was gone. This letter was not in my mailbox until today, 23 January…. I spoke to the agent and told them they weren’t even supposed to touch the money until the first and I did not receive any emails or anything not even a phone call. They told me to reapply. I told her to shove it. I’ve had nothing but communication issues with this company even in the beginning when I need to elect beneficiaries for my policy. They got my address wrong and beneficiaries wrong. Could not get them on the phone or email replied.

My dad paid for his John Hancock long-term care insurance policy for many years. In December 2021, he was diagnosed with pancreatic cancer. We had to have 24 hour care in his home until he died at the end of March. I filed a claim from John Hancock, and it was all downhill from there. They never contacted me for any documents, but when I would call them and wait on hold for an hour, they would tell me they needed something new, like verification from the hospital, verification from the long-term care provider, invoices from the long-term care provider, and finally at the end when I called them to say, “why haven’t I heard from you for the last three months?”, they said they needed timesheets from the long-term care provider. Each time I would come up with the paperwork they required for the file and submit it.

Dad and Mom Paid Approximately $80,000 in premiums over a period of about 27 years. John Hancock was Very, Very Slow to authorize payment for their care. We do Not recommend this company. Most people do not live more than 2 years in assisted living. Save your money in an escrow. You will have far less aggravation and ultimately save money.

I have a disability policy with John Hancock for 40 years> always paid premium then became disabled. Filed claim with John Hancock and never heard back. Telephone calls, e mails then got State Dept of Insurance involved. Finally Hancock told the Dept of Insurance they basically dropped the ball. Still nothing. All papers sent certified. Emails, etc. Still nothing. Then they increase my premium 300%.. They wanted me to miss my premium so I they increased it 300% when I should not even be paying a premium. Hired an attorney and still no response from Hancock. Then I get a call and letter from UNUM, 3rd party company who works with Hancock and stated to me that I need to send all papers again for a new claim.

My mother, who passed away on April 24, 2022, had an annuity with John Hancock Life Insurance in the name of her trust. I first made contact with the JHLI on May 5, 2022 to start the claim process and it is now July 12, 2022 and I am still trying to get the claim processed. Every time I call I get a different person who tells me something different in terms of paperwork and timelines. I have not spoken to one person who seems to be competent and who knows what is happening with the estate's claim for the annuity. Buyer Beware!!!

This company has the WORST customer service. No two people at this company knows the same information. The reps can not be called back so no accountability can be enforced. I was on a 90 minute conference with one of their reps and a rep from my bank and at the end of the call it was decided that I needed to open a beneficiary IRA account at JH so the money could be transfered to my beneficiary IRA at my bank. Three hours after that call ended I got an email from JH that they no longer offer this financial product! What? How did the rep not know that?

Across three phone calls, John Hancock lied to me; breached privacy by telling me unassociated policy information; and has moved the goalposts on what information they can provide over a verified-identify phone call. A family member who had a life insurance policy with John Hancock passed away. I called to confirm the next steps to file a claim. I was told very little as John Hancock could not verify the deceased’s details; would not tell me anything about the policy I was attached to; and effectively refused to acknowledge the policy. I was told to submit a death certificate and (effectively) a blind-faith claim for an undisclosable amount. This process involved me providing personally-identifying information for myself and my family member without any insight into what I was doing by John Hancock. I was never informed if they received or acknowledged my claim.

The agent wasn’t very truthful. I told her that I’m A disabled veteran, using my VA loan. Which doesn’t require mortgage insurance. I explained this to the agent, but she acted as if she didn’t hear me. After further research, the agent shouldn’t have even come to my house. Once I cancelled the account, the phone operator told me that I would get my full refund. When I got the refund, it wasn’t even half of what I paid. This company is a scam, they scam you into getting the insurance, then scam you when you cancel the un-needed insurance.

I have two policies with Hancock. I've called for 3 years in a row regarding a problem with premium payments. Still have not received assistance! I have spoken to my agent; I've called John Hancock directly and back and forth and the situation is still not resolved. Spoke to my agent on 11/11/21 and he was supposed to call me back the following week. Did I hear from him....NO! Called him again today 3 hours ago and no reply yet. Called corporate and was back and forth with two reps and still not resolved. Tried to login online and for some reason it says it can't find me even though I just registered online last month! DON'T USE JOHN HANCOCK!!!

I've had life insurance with John Hancock for almost 20 years. I have questions about extending my life insurance when it expires next year. I get through to customer service but they must refer me to a sales rep. The sales rep NEVER call me back. After 20 years of making payments to John Hancock you would think the customer service would be better. It sucks. I recommend getting life insurance through another company.

I had never dealt with a company that lies and mismanaged money like this before. First of all they will never tell you the truth. Do not even expect them to be honest. They do not even give good lies.

I’m supposed to trust this company with my life savings? When I tried to call customer service, I had to enter information for several minutes each time, and then the system hangs up on me... every time. I wasted several hours. So, I opened an account with a reputable company, and I’m going to roll everything over. That is, if I can get my money. Their website does not work either. Click on this… Something went wrong… Click on that, it’s not available… What a joke! My kids could build a website that works better than that!

All I can say about this company is that they don't know their right hand from their left. Out of 5 different people I dealt with only ONE seemed to kinda know what they were talking about. A supervisor, I won't mention HER name, was completely RUDE, how she became a supervisor is beyond me. I would not trust them with $.03 let alone some of the amounts they are "managing." If you are a company looking to utilize these guys I would think twice. They will cause nothing but headaches for your employees.

Not very responsive on customer service, have had to make repeated requests over the years to have corrections made. I have a Whole life policy that is paid up and don't need any additional coverage.

Please do not purchase anything from them! My grandmother who raised 5 orphans had this policy for more than 30 years. She had just passed away Nov 22 2020. Today is the 31st of Dec. And still no payment. They are still currently giving my other sibling issues on payments as well. It took 14 days for a claims rep to call one of us. Now they are closed for the holiday and have to wait. I wonder if they ever screwed over a life insurer before. I am going to the Bank Of Finacial Insurance and beg that this company be Audited.

They don't do anything for you. I transferred my policy from a group plan to personal and the only time you hear from them is when they have to send their compliance documents. To me, as a person who is getting older, your life insurance broker, should be providing additional guidance. Make sure that everything is "tidy" in case of or when a person dies.

Changed denial reason (7 months later) after I proved they were incorrect with supporting documentation. For the last 7 months, John Hancock who sends their claims to Seven Corners has denied me because they believed I claimed items that they thought had been returned to Amazon. After 3 reviews where they didn’t look at my supporting documents, 2 independent investigations through G4S and Optima, 3 way phone calls with Amazon, and hours adding additional information on each and every item they believed was returned (40 items-took 10 hours to prepare). Then sending an additional 72 pages of proof on top of the original 90 they’ve had on day one..... They just changed their denial reason. Simple as that!

This company needs to be investigated and audited. My grandparents had a joint retirement account. When my grandfather passed away in 2012 my grandmother called to report his death and update beneficiaries. She was instructed to complete a TOD form which she did and sent back. A few weeks later she was sent another form because the old form was not according to their policies and needed to be notarized. She completed this form and had a notary signature and mailed back in their postage paid envelope.

I cashed out my 401K. According to what I have been told (by customer service reps). They tell me 7-10 business days to mail. Today is day 9 and no check. Coming from Buffalo NY should take 3 - 5 days.

Incompetent Company and Employees. My dad made on-time payments to John Hancock Life Insurance Company for YEARS. Upon his passing in May 2020, we contacted John Hancock Life Insurance by phone. They emailed us a claim form and told us what necessary documents they needed to process the claim. Told us it would take 10 business days to process the claim then funds would be distributed. Here it is now July 6th and we haven’t received ANYTHING BUT THE RUN-AROUND! We have called and called and called. Each time we call they say the same thing... They don’t see any updates and will call us tomorrow with an update; which they never do. THIS IS RIDICULOUS, John Hancock’s employees are incompetent and the company is a JOKE! If I ran my business this way I wouldn’t have a business. I want this resolved immediately, if not sooner! This is unacceptable and inexcusable.

My parents has had John Hancock life insurance for over 50 yrs. My dad passed away in April 2020. It is now damn near July and they still haven't paid his death benefit. Everyone you call and speak with are professional liars. This company is a scam! how dare they! Families have to call numerous times, get lied to and get the runaround just to get a check. I'm disgusted and this is egregious. NEVER AGAIN! BEWARE. Seek another insurance company.

Bought travel insurance policy for a trip. 5 days before coming home broke a tooth in my mouth. Policy states coverage for accidental dental covers $750.00. Paid $1000.00 to get tooth fixed. Sent in claim form. They received it and took them over 45 days to process and denied claim for some ** excuse. Called and got some Mickey Mouse company called Seven Courners. On hold for thirty minutes to say can’t help your claim has been processed. Filed a appeal right away and still no answer. It's now over 65days and no payment for a totally legitimate claim. John Hancock Insurance Co is a total RIP OFF!! And what a insurance scam. Do not trust this company. Very very poor customer service and they do not know what they are doing at all!!!

Our company switched to John Hancock many years ago. 4 1/2 years ago I took a 401K loan. When I received the amortization schedule from them it was obviously wrong and would not pay off the loan in the 5 year payback schedule. I contacted JH and they told me I was wrong. Well 4 years later they say, "Oh, the payback schedule is wrong and I now need to double up on the payments or make payments on their website in order to not be penalized." I made one payment on their web site and am unable to make any more due to their website "glitch" as they call it. This has been going on for 3 months. So John Hancock is an investment company that is unable to calculate a simple amortization schedule or maintain a functioning website.

My employer switched to John Hancock about two years ago and it is the worst brokerage I have ever dealt with. Awful phone support, unintuitive browser, an app that barely functions, and somehow, it breaks, or fails to sync with, every budgeting tool out there. Once you do log-in, it's very hard to find information about your investments - it's as if they don't want to give you visibility of your own money. I actually like my employer but the fact that they chose John Hancock for retirement benefits is a huge negative. Avoid this brokerage - if you are looking for a plan provider for a company, do the employees a solid and choose literally any other bank.