Humana Health Insurance Reviews

I am not getting any new prescription, I call Humana pharmacy. With my Humana case manager we were both on call about my prescription, I have not gotten any prescription since June. We were on phone for two hours. It looks like problem was resolved, no it wasn’t, still out of high blood pressure pill. I am a diabetic. No pills. No arthritis medication, high cholesterol. Well I take 20 different meds but have not gotten any, I guess I need to die before I can get some action.

I would not go with insurance Company. My Son has an emergency appendectomy on 10/9/2017. Their customer service is horrible. I am still trying to get answers it is now 12/27/2017. There is nowhere in the United States to go have a face to face conversation to get this straightened out. That is just crazy. There are multiple issues and they can’t answer one of them and correct their problems. I guess I am left at getting a lawyer. I am looking into see if I can file a grievance before doing that. This is just a junk catastrophic insurance. MY ADVICE DON’T GO WITH HUMANA.

I paid by check for both my wife and I. The premiums were the same and the amount of the checks were the same but she owes them money for past due premiums but I do not. So far I've been on the phone with them for over an hour and can not get an explanation. It's too late to change providers but I'll be changing next year.

Humana has the programs this elder citizen needs at low premium. An appeal honored my complaint re. an eye exam. BUT to follow the broken system they require of entering ID numbers in my cell phone to verify who I am never works. Then I have to go through the long list of directory options and maybe with the second and third try I get to talk to a LIVE person. WITH so much hassle and time I decided to change health insurance. I ended up talking to a health insurance broker. Yes, this was the best plan for me and yes she could change and be my agent as mine did not respond. So with me watching, this broker sends out the agent switch. I think everything is done.

Employer changed to Humana Health Insurance in December but the underwriters are behind so they wont give us a group #. WE had met our deductible but now can't get anything done without a member number and group number. Had cataract surgery scheduled and had to cancel, had colonoscopy scheduled and had to cancel. WE are paying for insurance we can't use and the many times we have called, they just say the underwriters are behind so haven't got us set up in the system yet. So it's going to cost me a lot of money in January when I need to get these things and it's kind of convenient that I can't get a group # until then or fill my prescriptions. My husband tried calling and just got hung up on 3 times because he didn't have a group #. This should be illegal. It's not our fault they are behind but we are suffering for it.

Signing up and getting the ball rolling with picking a dentist and getting member identification numbers took hours and days! And even when they said over the phone that everything was in good order and ready for me to use I still had to stop part way through my dentist visit to call HUMANA again to backtrack and get an assignment letter faxed to the dentist. And then on top of that the Friday prior to my visit someone in the new client services dept quoted me incorrect out of pocket expenses that aren't covered by Humana only to get there and find out the bill was more than what I at that time didn't have in my bank account. 2 days prior If I had known the correct amount of money to have set aside I would have had the dental work done. Now I have to reschedule a future appt 17 days later. Even the receptionist at the dentist office commented several times about how unprofessional Humana is with their members.

Humana Medicare Advantage plans are worthless and so is Humana. This crooked company and their reps will lie at the drop of a hat! They try their very best to shortchange a person on paying claims. They are literally in bed with the medical providers and do their best to make sure every claim is paid to benefit the provider and maximize the patient's co-pay. When the patient files an appeal, Humana tries to twist things around and make it a complaint. If they happen to recognize it as a complaint, they take forever to address it and then lie, lie, lie. Beware of them as they are evil and only concerned with profits!

Over the past year Humana has started a new ploy to recover from their losses on the Affordable Healthcare Act. (Just my opinion, not a proven fact). Whenever we (as a healthcare provider) have provided certain modalities such as Cold Laser treatments for the reduction of inflammation and to facilitate healing of an injury Humana paid the claim then later sent a letter demanding that we refund the payment for that service stating that "the documentation does not support the necessity of that treatment". Despite positive results from the care provided we refunded the payment then have had to spend multiple hours re-documenting using the terminology they required in order to TRY to recover the payment for those services. Once we corrected the documentation for that issue Humana has now begun requesting that we refund for the Electrical Stimulation we provided stating that we failed to indicate where we placed the "probe"!

I am 68 years old and have social security Medicare parts A and B and my supplement is and was on the following date Humana Gold Plus (HMO). On 11/29/2016 I had a minor cold, called my doctor for an appointment, he was on vacation, so I went to the walk-in-clinic, same clinic that my doctor is in. I was treated by a physician’s assistant. My co-pay should have been $10 but I was billed $40. I called Unity Points billing dept. They filed a dispute. I thought it was because I was treated by a PA. I was told by my doctor’s office that they coded it wrong, so I thought it was because I was seen by a PA, and not by my doctor who is a DO. Then last month 11/2017 I received another bill for $40. Same PA's name, same 2016 date. So I again called Unity Points billing dept and was told that Humana declined the dispute claiming the coding was correct.

DO NOT GET HUMANA! Humana insurance is such a horrible coverage! They will not pay for the claims the offices send, so you will end up paying everything just like you would without insurance! Horrible! I had to have deep cleaning at a Dentist, and they did not pay the office for the Deep cleaning because they want my roots to show for them to cover the procedure. They are waiting for me to lose my teeth to cover it? Thanks a lot! Now I am paying everything out of pocket!

Do NOT ever consider signing up for this insurance, medical OR dental! They take your premiums, happily, every month, but give you next to NOTHING in return! When the going gets rough for them, in states where they are failing to turn an obscene profit, they simply let you know they are no longer going to be operating in those states anymore. They have pulled this BS TWICE, in my state! Also, their website is a joke. The logon computer is almost always down. It will cue you to select a new password and then not recognize it or your correct security question answers a few seconds later. Total frustration for big premium bucks! PASS THIS OUTFIT BY, if you're smart!

This company sent their agent Josh to my parent's house in Mountain View today. He was explaining the rates to my parents and I said that some of these rates were crazy compared to what we had seen on the internet with other companies. This guy got mad, slammed his laptop shut and acted like a fool. My mom said that she wanted to see some of their plans and he refused to show them to her because he was pissed.

They collect huge premiums from their clients and then deny almost every claim submitted even when the clients follow their rules and stay within the network. They are more concerned with their shareholders than their patients. No wonder their stock price is so high. The patients pay to boost the stock!

Put on hold for extended times such as 4 hours and 42 minutes and other long hold times as I so desperately need the meds. I was seeking information pertaining to why they'd made me need a prior authorization, yet my doc had filed his part within 5 minutes of receiving the P.A. request and my pharmacy even told me it was common that my insurance, Humana jacked folks around like this... Humana was supposed to have the P.A. finished within 24-48 hours, however it's been 96+ hours now, and guess what, I'm back on hold cause they still can't find it, so I'm having to answer very personal questions and jump thru hoops I don't want to have to jump thru but yet I can die without this med, especially since I have chronic pancreatitis.

While trying to fight an infection Humana has decided I really don't need to refill the prescription even while the infection persists. They have denied me refills, my doctor has assured them I need the medicine but Humana doesn't think my licensed U.S. Medical Doctor knows what he is talking about. This is malpractice.

Humana is a fairly good insurance company, but if you purchase dental insurance, be certain prior that dentists actually accept it even when their ads claim they do. It's a real pain when you want to cease extra policies because they REFUSE to take your word over the phone. You HAVE to put it in a letter. It's **!

I myself have humana. I won't even give them the courtesy of using a capital H in the name of their so called INSURANCE COMPANY. See, I have been in this field for 34 years and I have also taught medical billing, coding and insurance for 14. LOL on me right? No, in 2001 I proceeded to study even more just because I seen so much of this ugly stuff. So I tested to become a Medicare compliance officer. Yep, that's right. Now I have that too. At one point I even went to school (only for a few weeks) just to get my broker's insurance license for property and casualty, I just did that for work that my husband had. But I even learned more about insurance, they all really work the same way.

I have never written a review, but this deserves one! It’s Sunday afternoon, just watching television, a Humana commercial is on boasting about how wonderful they are. My 91 year old grandmother is now in a long term nursing home, she has Alzheimer’s, and is down to about 85 pounds, she has been there about a year or so now and being well cared for, no thanks to Humana. About two years ago my grandmother almost died, she came down with pneumonia, had heart failure, was very confused, and diagnosed with Dementia at the hospital that we immediately took her to.

I am yet to encounter a worse runaround from insurance companies. I work at a provider's office and deal with multiple carriers daily. Policies are changed without notice and despite having a prior authorization, it's a gamble whether your claims will be paid. If they are, months down the road a letter is sent requesting a recoup. When you attempt to file an appeal-- you have to leave a message for a rep; wait days for them to call back and after sending all the paperwork/arguing your case your appeal is still denied. If you have a question regarding contracting-- good luck. The reps will give you co-pay amounts when you didn't even provide them with a user id. PLEASE train your staff. PLEASE route people/providers to what department they actually need! Such a shame this is your healthcare standard today.

Humana has been making harassing phone calls to my 86 year old mother who is not a plan member nor has she ever been. They have called several times claiming to be Medicare, in aggressive attempts to intimidate her into agreeing to sign up. During one call when my mother was about to hang up the phone, it was handed to a supervisor who was more aggressive. My mother never solicited their business, yet they had all her personal information, using it to confuse her into believing they were Medicare. She called Medicare, concerned with the false claims they made to her regarding her Medicare coverage, and Medicare told her THEY DO NOT CALL PEOPLE. They knew immediately it was HUMANA.

I have paid more in premiums than they are willing to pay for my prescriptions. Anything that costs more than 10 dollars, they either take a week or more to approve or won't cover at all. This company is nothing more than a scam. And remember, once you choose this as a part D coverage, you are stuck with it for a year. This horrible company was recommended by an insurance agent, clearly I will not use him again either. I have a chronic illness and my prescriptions are costly, that is why I have insurance. They covered so little, I ended up buying most of my meds from Canada. So in addition to paying for my Canadian meds, I still had to pay my premiums to Humana, meet my deductible for my cheaper meds and wait long periods of time just to find out they wouldn't pay for my more expensive drugs. DON'T CHOOSE THIS COMPANY!!!

Currently dealing with the NIGHTMARE that is Humana's Managed Medicare plan for my Daddy. He had a stroke. His doctor will only release him to InPatient rehab as he is a fall risk. Humana refuses to approve any InPatient Rehab. Claims unnecessary since Daddy can stand; nevermind he cannot walk, needs a guide belt, a walker and two physical therapists to even attempt a shuffle.

Humana canceled my husband's policy for nonpayment in error when they had a working cc number! We appealed. They denied the appeal because we failed to send in paperwork they hadn't asked for. I made a fuss. They asked for more paperwork. We sent it in. They denied the appeal on the grounds of something that had nothing to with what we were claiming. We spoke to customer service reps who promised to call back and didn't. I'm pretty determined but this went on for months. They wore us down and we will just switch companies during open enrollment. There is no doubt in my mind that this was done deliberately just to avoid re-instating the policy.

Humana has been covering my med that keeps me alive for many years. Without notice they cut me off. I feel so sick I don't think I'm going to around much longer. Humana was good at first but now they may be the cause of my death.

Bad customer service, no cancellation number, transferred five times, this replaces my mom Medicare plan part A and B... Don't enroll in Humana plan. They're horrible... Here is the cancellation number 1-800-258-7197. Ask for Jon. Beware beware beware. Don't do it!

When I became eligible for Medicare I was warned off Medicare Advantage Plans offered by 'for profit' organizations and I decided on a Mutual Supplemental Insurance Plan to cover the missing 20% coverage, but Prescription Drugs were still not covered. So I signed up with a Humana (for profit) Prescription Drugs Plan. The sign up was easy - one phone call; a couple of minutes, done! I soon found the Plan was not good value and I phoned to cancel - no can do they said, you must wait till the cancellation window opens on 15 October. So I waited and continued to pay. Now the window is open so I phoned to cancel - not so fast.

Whenever I have called the number on back of card I am lucky to get the help I need. It is so hard to get beyond the voice that answers! I put my personal info + ID # twice only to have them tell me they don't have me in their records? When The voice finally connected me to real person, she got to my records right away? This year I got a new book on Humana without talking to agent to discuss what they offer, again! A sweet lady named Cory gave me phone #s to call a stranger in the office! When I had fusion on back, was promised home health for mo but it never happened? Dr gave strict limits on what I COULD DO!?

If you're looking for a Medicare Advantage Plan, please, please, please look elsewhere. If you don't you'll regret it. Humana doesn't care if you live or die. Since being with them for 8 years now, I've filed 6 complaints to Medicare. I've also had to file complaints to 2 congressman to get Humana to take my complaints seriously. They deny claims for no particular reason, require you to provide proof of referrals from your doctors, and make it extremely difficult to talk with a human being on the phone.

My wife has been enrolled in the dental service plan since Jan 2016. The plan was automatically renewed for 2017. Her online profile shows active, but Humana denied the June teeth cleaning claim because internally she is profiled as not eligible. Reported the problem on July 17th. Customer service agreed that her internal profile was incorrect and would take a 21 day turnaround to resolve. Humana failed to keep this service level and as of 09/22/2017 the claim is still not paid. Four escalations with Humana still has not resulted in a paid claim. Humana has continued to withdraw premiums from our account in spite of her not eligible profile. Humana refuses to establish an escalation route. Each call results in a status of under supervisor review.

Humana prescription coverage plan drops a 60-year-old disabled man. There was a lack of payment since May. The gentleman contacted Humana on March 13th and let them know his new card number with new expiration date. They show no record of that update. On the 18th of September. The gentleman I spoke with stated that letters did not go out to this gentleman. On the 21st a person contacted this gentleman and said yes indeed the letters did go out. Although we don't have any record of having them. The gentleman paid the past due balances for May, June, July, August and September on the 7th of September. The final notice and the dis-enrollment came on the same day which was last Friday. It was dated August 12th. At this point a disabled gentleman with a heart condition and spinal injuries he needs critical medicines.

Switched to Humana for 2016. Dropped them for 2017. It took the place of my Medicare and secondary insurance. They said it would be easier but it was not. Some of my medical providers would not accept it and DID NOT want to get on it. In fact one of my providers got upset because the Humana office that called to see if they would start accepting their insurance got pretty pushy with them.

Humana never told my 81 year old mother that they would drop her insurance if she moved to another state. Her doctors in the new state didn't know this either. So she ended up with almost a 2000 dollar medical bill that Humana refused to pay. She has now been in the nursing home since 8/26 to receive physical therapy for a broken leg. The new state's Humana still has not approved her therapy. It's been 10 days. Humana is not only crooked, but they also cause harm to their customers. I will drop them for my mother as soon as open enrollment happens.

Deny, deny, deny. For the last year and a half I have had to deal with Humana's incompetence in handling and getting claims paid. They had me listed in the wrong state (LA--listed as New Orleans, LA--is not Vegas people, read the entire address!). They claimed the codes were changed--they were the same codes they approved within the same coverage year. You must have ordered something extra--nope, didn't. I chased all this idiocy for more than a year. They have the power (they think) to keep stringing you along till the end of time. They bounce you from one rep to the other, they don't care if you get cut off, or they have sent you to the wrong department. They think you will give up--DON'T.

Humana's customer service is horrible. In order to get results to requests they have to be done through Facebook to get their attention and even I had to file a complaint to the Attorney 's office. It took more than 60 days for Humana to assume responsibility for the payment of a rendered service. Even though that Humana advertise services nationwide, they do not have any providers in the Keys so they had to pay for the services because it was not up to me as a subscriber to pay for the bill if they don’t have the providers available in the area.

Medicare covers most of my medical bills. Humana is my secondary insurance as well my husband's, which he wants me to use, but it doesn't cover the bill as well as my old insurance did.

Humana has been a very good health insurance. I have been with them for a long time and have never had any problems. I would recommend them to anyone.

In April I had severe neck and shoulder pain. Had gone to my MD and in and out of Urgent Care. I called HUMANA nurse advice line and was told by HUMANA RN to go to ER for further treatment. I would NEVER go to any ER without calling my insurance company and getting an OK. I went that day and HUMANA is now refusing to pay $800.00 charge because they did NOT think it was an emergency. Took me 3 weeks and numerous phone calls to everyone I could to get a copy of that conversation. Finally when I received it, guess what? They erased the last half of the tape to cover their butts. How convenient for them huh? This is NOT an honest practice and you really have to be careful.

Moved from Florida to Las Vegas -- so knew I would need a new primary care doctor. Called Humana to change my address - and get instructions on how to get list of approved providers on the Internet site. Found listing of approved providers --- and started going thru ones listed as accepting new patients. The first 5 I called said they are NOT ACCEPTING NEW PATIENTS... contrary to information shown on web site. Eventually I found several that were accepting new patients, but wait times ranged from 7 weeks to 6 months before appointment could be scheduled. Finally forced to chose Doctor from Iran, who was trained in Ecuador. Can't wait to find out what he is like... but he was the only Doctor available.

This company is a scam as I bought Humana one dental and now I need a root canal and was told that they do not cover that but on their website they say they do. So I will be reporting them to the state insurance commission asap. And I will be ending my dental plan asap. And just a heads up they will continue to take money out of your account if you put them on autopay as I did but I will get a new debit card before the end of the month. Also I will let every one I know not to do business with this sorry company.

I'm so dissatisfied with this company that it bring me to tears when I have a doctor visit. Because I'm not sure if they are going to pay my bills or not, sad I'm in the doctor office and they call me to the desk and said we can't wait on you because your bill was not paid through Humana and they said you have a primary inc. Which I don't. So got to leave until it's straighten out and pay the bill. I call and tell me I'm not enrolled with them and I've had a card since 2016. Finally I'm transferred to someone else and they fine me in the system. This was May! Bill is not paid, my understanding my co-pay is a 186 dollars and I've met that. But I go too the hospital for a medical problems and I can't it's a 300 dollar deductible!!! How? I pay a hundred and twenty five dollars a month! What for? I have never been so dissatisfied in my life! If I had that type of money what the purpose! I would not recommend them to any one! If I could I would take that one star back.

First let me open with the very first thing under member rights on the Humana website. "1). Be provided with information about your Humana health plan, its services and benefits, its providers, and your rights and responsibilities as a member." My husband and I have been attempting to go to an urgent care clinic for the entire day. We started by going to one across town where we have been to multiple times in the past. As it turns out, they no longer accept our insurance plan. However, they are still listed as accepting our insurance on both the Humana website and the Humana representatives on the phone claim they do as well.

I am considering changing back to Anthem this October because of the need for a referral for every doctor you need to see. Even the doctors offices find it excessive. Everyone I tell that I have to get a referral before I can see a doctor thinks it is a bad practice. My feet hurt very badly for a week, I finally decided that I needed to see someone. So I called the doctors office and got an appointment quickly but oh wait "you need a referral." So I called my Physician, "please try to hurry and get me a referral so I can see this doctor, my feet hurt badly." I don't like to go to doctors and won't go unless I need to, so I don't just make appointments needlessly.

There was an error made by Medicare who wrongly suspended my coverage. They quickly admitted the error and reinstated my coverage. BUT THAT DID NOT MATTER TO HUMANA!!! Without any explanation, they refused to admit my coverage without explanation. I am a licensed attorney in California. When I asked Humana for their office that would deal with the legal consequences of their negligence, they had nobody in California. They referred me to a South Carolina office that was closed. If you do business in California you must have an "agent for the service of process" in California. They illegally refused to provide this information. The Secretary of State should cancel their license to operate in this state but that office is also totally incompetent!

Humana is definitely just another business. My experience with their business from signing up for my son to finding some doctors that accept this insurance this mess. Everything is a fight. This wound vac is horrible. Constant problems, a total nightmare and I can't believe this is allowed. The wound vac is creating more problems it's total garbage. If you can get KCI wound vac do it. It actually works good. Humana legally cheating their paying clients and gets away with it.

Rather than paying $320 dollars for a mistake they made (all is documented), the workers at Humana Medicare have used various techniques to discourage me from holding them accountable. Here is the list: left me on hold for 40 minutes - then transferred me where I was on hold another 20 minutes, given me an incorrect address for the grievance and appeals department, transferred me to a wrong number- transferred me to another wrong number - and another wrong number and another and another all in one call, had multiple oral and written errors in each and every communication, which became the focal point rather than paying the bill, disregarded my grievance which was based on updating my benefits for the new year (the rule) and receiving incorrect information which I did not know until I had already acted on the given information only to find out the customer-service representative didn't know what she was talking about.

I have been with Humana since moving to Georgia in 2012. I have had no complaints other than co-pays increasing each year until today and having to all to request a provider directory. I have to have lab work done 2-3 times a year. My doc is very conservative and does not overdo it. I am on two meds for BP and trying to get off these. I am low cost to this company. However I must have labs. Never have I had a copay for labs until recently. I paid. Then on my next trip to the lab, I was quoted $189.00 that I "may have to pay" in addition to my copay! What's up? I cancelled my appointment and came home to call Humana. Not!! Is their 1-800 number out of service? I have tried calling for 2 days at different times of the day and I get a fast busy. I will now call my agent!

I was told that Humana no longer serves any part of the state of Georgia. I was surprised to find out my 76 father carries it when he had a mini stroke last month. We paid over 2000 dollars monthly until Obamacare brought it down drastically. I still paid a lot out of pocket and I'm not sickly. But last year my husband had a too high red count, was sent to a oncologist only to find out it was his red rice supplement causing it and a month later I had to get blood transfusion sent to an oncologist only to find out I was anemic. I take an iron pill daily. Suddenly I was told Georgia was not carrying Humana anymore. Liar liar it does. Several family members have it. So does many businesses. I was told by a lawyer they have violated my rights because I had the highest bracket they carried. I paid the most out of pocket and the first four payments would have paid the bills the paid. I made them a lot of money. This company is crooks and thieves. Shame on them.

Trying to get Humana to pay legit bill for 2 or 3 years. They blame it in my provider, but provider says it Humana. Now it's in collections. Humana needs to huMANa Up and do their job. Pay the bill! I have spent countless hours on the phone over the years with bumbling, idiotic customer services reps. Some were very, very rude. One put me on hold for like an hour and talked bad about in her break and when she came back, I told her she forgot to press Mute and I heard all her nasty remarks and she told me I couldn't possibly have heard what she said as she put me on hold, then she hung up! Unprofessional. HUMANA... PAY THIS BILL. $177.00. It's been years. Are you guys hurting for money? Stop hiring idiot customer service reps and pay my bill.

Since that has been resolved the problem now appears to be a question about the tooth numbers involved in the work I had done. I had forbidden them to contact my dentist again, as he has talked to them numerous times and sent X-rays three times that they requested but continue to claim not to have. My dentist is semi-retired and has jumped through hoops for a year. I was on hold for 2 hours and 18 minutes today trying desperately to get this problem solved.

Before I signed up with Humana I read as many reviews as possible and they had a 4 or 5-star review on Medicare website. I had them in Palm Beach Florida with no problems. However not so in rural North Florida. I signed up with their pharmacy in October and ordered 2 prescription drugs, no charge. When it was time to renew I called and spoke with someone in the pharmacy and asked if there was any change in the cost of the meds. I was told no.

I joined Humana Gold Plus (HMO SNP) 05/11/2017, BIG mistake, an agent with Humana set me up with Piedmont Senior Care. They don't accept Medicare or Humana, also set me up to see a Dr. Ann **, she doesn't work at the clinic. She works at the nursing facility. The receptionist said Humana is constantly telling people the same thing, she said everyone using Humana is telling her they are to see Dr. **. This company Humana, should be PUT OUT OF BUSINESS, they are endangering patients' lives. I switched back today 06/13/2017 to Medicare after only 32 days. Humana is A FRAUD!

Worst insurance company ever! Unfortunately this is what is available through my employer. They are always trying to override the decisions made by doctors in your medications. Once you meet your deductible and they may have to pay a little, they step in and won't give you the medications you need. I have been on the same eye drop since January and I have been paying for it. Now that I have met my deductible, they decided I don't need it! They cash the checks for my premiums with no problem. My employer pays almost 6000 a year for my coverage with a 2500 deductible. Now they won't approve my drops because it's their turn to pay! Horrible! If you can steer clear of this insurance as a company, please do! Your employees deserve better!

Humana will rip you off! My mom has been paying Humana $64 bi-weekly for the past 13 years for short-term disability insurance. She has been having health issues that are severe enough to cause her to be out of work. As soon as the doctor took her out of work and she filed FMLA she filled out her claim thinking everything would be ok. Let me just say nothing has been ok. She now faces eviction and is going to lose her car, her only source of transportation, why? Because she has been waiting for her insurance money from them for nearly 3 months. She has complied with them when they say they need something, her doctor has even called them and still nothing. She has been speaking with different reps and even a supervisor who is now avoiding her calls! I stay with someone and have been helping as much as possible but she has nowhere to go if she gets evicted which is inevitable! She has had zero money coming in this whole time!

***

So much for having Humana as a secondary insurance. My daughter has Lou Gehrig's/ALS and the doctor ordered an all electric bed. Medicare will only pay for a semi electric bed and Humana refused to pay the difference. Terrible customer service.

My husband has had Humana for years to help cover the cost of his prescriptions. He went to the pharmacy like he does every month to get his prescription and it turns out that Humana terminated his coverage last month and never sent him any prior notice stating that fact. When he called to speak with a representative, he was also told that he owes premiums! And stated that if he pays almost $150.00! That's money we will never have, and then MAYBE they will sell him another plan!! Again, never notified of this fact. My husband's medication is to help with his insomnia, and now he can't get it. Humana was aware of this fact when he initially got the plan. I also found out that insomnia can be an indication of something serious. He is currently in contact with an attorney, to see if there is something that can be done about this situation.

Have been with this company over 10 years and only have used it for a claim one time back in 2015 due to a high risk pregnancy that left me unable to work. Recently I filed another claim because I am currently pregnant again and have been diagnosed with the same high risk problem I had last pregnancy that was an approve illness, but now I have been denied for this claim. I have called several times trying to get answers on how this is possible being that I had a claim approved before and all I get is rudeness and very nasty attitudes from the employees.

I called Humana about my prescription benefits and spoke to at least four different people with no results. They all were quick to blame Social Security, pharmacy or myself for the problem. To compound my frustrations I could not understand half of what was said. They either spoke too quickly or without clear enunciation and I finally hung up. Without answers!

Following instructions received from Humana, I attempted to renew consents by clicking the options provided. Using several paths that I thought might work, I kept getting instructions to try again later. I don't want to try again later... It takes an act of Congress to even get signed into my account. I dread using this site because of the sign-in procedure and the fact that I either have to keep trying again later.

Humana Health Insurance offer a good deal on preventive care, like x-rays and cleaning, but not on crowns, fillings, root canals and extractions, but the dentist office offers interest free financing.

My doctor no longer accepts Humana. Now I'm having problems finding a newer doctor that will. My old doctor sent me to a specialist for my hearing because my left eardrum is blown out. I don't want to lose my dr and would rather change insurance companies without the hassle. But I'm having a hard time changing my health care plan.

All dental insurance is very limited in regards to dollar amount coverage. $1,000 does not cover major issues like getting root canal, crowns, implants, etc. We end up paying the bulk of the costs, rather than, say 20%, as you would in medical plans.

They should help with the cost with dent or should help with keeping the teeth that are good. Sometimes not all the teeth are bad but they would like pulled and that are good.

I get in and out timely. They are very patient and appointments when I need them without a long wait. They are willing to work with my schedule.

My car was broken into on the 10th of April. Cash, jewelry, a few other items and my prescription meds were stolen. I take these meds multiple times every day, and if I stop abruptly I go through awful withdrawals. I have severe anxiety and PSTD, and the meds treat both. As a law student, I CANNOT afford not to have my medication. I've barely been able to leave the house, and my final exams are one week away. I have missed so many classes because I'm so scared. I filed a police report immediately and called my doc. She wrote me a new prescription for a fewer amount than usual and said it was fine. Humana, however, was a diff story.

Humana Ins. Co. has got to be the WORST insurance company I have ever dealt with! The people who are suppose to assist you with any questions you have are not very knowledgeable and sometimes quite rude. And to top things off they will not let me see the Dr. that I've been seeing for the last ten years. Even though he is one of the Drs. on their list. They say he has too many patients already. They have to split the new patients up between the other Drs. My Dr. even called Humana and told them he would take me as a patient but Humana said no. This is taking away patients from my Dr. and giving them to a Dr. people have never seen before. Don't they realize that the Dr. that has been seeing you for the last ten years knows a lot more about you than some Dr. that has never seen you.

I received auto calls from Humana that starts with (without any identifiable notice) asking Yes or No questions. It is a common phone hack in my area of country to let scammers bill your phone. I called them and customer service rep was clueless and didn't understand why I was alarmed by their attitude.

I changed from Humana to Anthem on January first, 2016. Humana has continued billing me 71.10 dollars a month for prescription coverage which I have from Anthem. I have tried repeatedly to get this stopped to no avail. I have even gotten a new account number to stop fraudulent charges but Humana follows me. I have called them repeatedly over the last year and they pat me on the head and tell me everything will be fine-- it isn't. Today I called them 4 times before I was finally given someone who told me their stupid policy. The first three times I was told they were transferring me and they just hung up on me. I believe this is company policy to see if they can make you give up. For 16 months they have stolen 71.10 dollars a month from an old lady on SS. This is a company based in Kentucky, BEWARE!

I have Humana Gold Plus with RX. I have gout bad at times and been on gout med as needed. Now they tell me that my meds for gout isn't covered under their plan, instead they want $628 for a 30 day supply. If I had personal or private insurance, I can get it for $15. What's wrong with this insurance company? I'm 71 and need these meds, but can't pay for them. Gout is very painful and these people don't care to help people but fill their pockets. What a shame, we seniors are being treated almost as bad as our veterans. Investigate before you buy or you'll have the same problem I'm having. Good luck.

I went to Humana for gap coverage between COBRA and Medicare, and now I will be poorer by $3,920 for an emergency room visit one month before my 65th birthday. Neither Piedmont hospital in Atlanta nor Humana deigned to let me know, though the salesperson was eager to sell me a policy, that Humana has no contract with the nearest hospital to me. No recourse now but to take Humana to court. It is fraudulent to solicit a customer without alerting him to significant holes he is likely to encounter in his coverage. Also, Piedmont was remiss to tell someone on a fixed income that he can afford to fork over 25% of his income to that hospital, because of Humana, is obscene. Both outfits make a mockery of Affordable Health Care, and so does the serpentine healthcare.gov. Come the revolution, bloodsuckers, guess what...

New CAPTCHA security blocks log-in for days. Humana web support says it's a known issue. Placed another "ticket" for correction. Not fixed. Have waited twenty-two days for official word on approval of out-patient PT for my wife post-knee replacement (VERY routine). Best we can get is informal word from Humana's outside contractor. Humana Customer Service, benefits, and "approvals" has no record of any PT being approved. Apparent breakdown between third-party contractor and Humana - several weeks duration and counting. Nice reps - very nice. Awful automated systems.

Please be careful. I have not work since January 2017, HUMANA refuses to pay out my premium. This has cause me to get behind with my bills. HUMANA keeps sending me letters saying they need papers and information that's been giving to them several times!!! Spoke to an agent today, told me they will be sending me a 28.00 check W.I.T.H again trying to avoid paying!!! AGAIN BE AWARE OF THIS COMPANY.

First off stage III heart failure. I received a letter from Humana asking me to change to their mail pharmacy. Three months of medication at a time. Great. Save me from waiting at other pharmacy. First order 7 out of 8 medications came. Then bam doctor did not sign off on prescription. Got that fixed and had it faxed to Humana. Everything looked fine until 7 days later and no meds. Spent 8 hours to find the doctor had sent in order that read 1 every 4 hours or as need. Humana thought it read funny so they stop the order. Called my doctor and you all know how doctors respond, call back at their leisure.

My experience is Humana has pretty good coverage, but here's the part that is terrible - they will pepper me with annoying calls either from Humana Pharmacy or my general healthcare, but when I call them to ask a questions, I'll be put on hold for obscenely long waits. Today I waited over 50 minutes to get an answer about my dental coverage (3 different calls - I gave up twice).

I was put on meds for high BP and I have Spinal Stenosis so I'm taking **. I pay $104.00 per month out of my $570.00 I get on my SSI to see a Dr. I have yet to see one. I have seen only a NP. This yahoo from whatever country he came from almost killed me. I ran out of meds and so I called it in and they said it was at the usual Wal-Mart so I went to pick it up and they said it was not approved for them because it was in a delivery system (WHAT!). 7 to 10 days. I went to the Dr office and the manager there said she would fix it. She did not.

I've paid for a prescription plan for many years, and always got my generic ** and thyroid med for no extra costs. In Jan 2017, I ordered a 90 day supply of **, at no cost. Then, when refill time arrived, I was told I had to pay $8. Why? Because they "reclassified the drug". I told them that I am paying over $200 a year for a prescription plan, and refuse to pay more. They said, "Sorry." That's it. It is not my concern that their CEO makes 10-20 million dollars a year, but don't suck more out of me and give him $8 more. When I tried to opt out, they said I can't. I despise them. Rip-off. The GOOD news is that they are leaving Georgia at the end of 2017, per news. If they don't leave, I will be leaving them.

Again "You don't need this." 75 year old man fell and tore up leg. X-ray revealed not broken but damaged. Prescription given for swelling. Took it to Walmart and was informed that Humana says "he doesn't need this". Did they see x-rays? No. Did they examine him? No. Did they read medical report? No... Just "He doesn't need this". I feel that Humana has no qualm about the elderly suffering.

I filed a fraud claim with Centers for Medicaid on behalf of my 85 year old mother and the Physical Therapy she never received. Humana was to investigate and answer the claim. It has been two years and I am still getting bills from the provider. Every time I call Humana I get a different person or State. In June 2016, Robert ** in the Kentucky office sent a letter saying my Mom's liability was only $206.71 (which I paid) of the $1100.00 billed and the claim was to be settled.

I have called and talked with ten different people in Member services, HR, agent services, sales department, agent support, customer services and market support for Hillsborough County FL and I honestly can't remember who else trying to find my AGENT. YES, silly me I lost her number and address. But I thought someone somewhere in this maze they call Humana Health Insurance would be able to find the insurance agent that sold me my policy. Wow, was I wrong. It sure is a sad situation when they (Humana) don't know how to reach their own agents!!

They ended up not making me pay it, but still upset about their business practices back then.

I am currently enrolled with Humana's short term disability plan at my place of employment and I have been a member since 2011. Bi-weekly, premiums are being deducted from my payroll, as planned and as agreed upon per our contract. As of November 2, 2016, I had injured my left wrist requiring me to go on medical leave from work. As a registered nurse, my responsibility requires a lot of use of my hands, from chest compressions, spiking IV bags, heavy lifting, and the simple task of opening medicine packages to obtain a tablet and computer/typing skills. All of these tasks require the use of two hands and because of my injury, I was restricted from using my left hand.

Just got off the phone with Humana regarding my health insurance. My question for them was why do the providers in my area keep dropping Humana and no longer accepts them for payment. I know it's not because I don't pay my premiums. I do. Even as they have risen over 30% in the last couple of years. Is it their goal to just eliminate all health care providers while racking in our premiums? Customer service hung up on me.

I was disabled and chose Humana for my insurance company. After several years I was able to work part time and I picked up a little supplemental policy that covered $6000 a year with $6000 deductible. Now Humana wants to call this new policy primary and them secondary. Humana is over $200 a month and the Blue Cross is $80 a month. Humana refused to pay for X-rays or anything else since they are claiming to be secondary now. Worst company I have ever dealt with. Do not use as their coverage is no better than Medicare primary which cost a lot less.

Words can't describe the rage inducing, incomparable, 'Twilight Zone' experiences I have had with these people over the phone. How many numbers do they have? I spoke with probably 13 different people over the course of an hour, called at least eight different numbers, got transferred over a dozen times. Got zero answers - no wait I got several idiotic, incorrect answers. It went something like, "Oh you're on a supplemental plan," "Oh you're not in our system at all," "Oh you don't even have a Humana ID," "Oh here is your Humana ID," "I can't help you with that let me keep transferring you," "Oh if you move then you're probably not covered in your new state (WHAT), yep NC is not covered (this wasn't even my question)," "Let me transfer you again to see if you can be covered in your new state," gets transferred yet again, "Hello how can I help you with getting you information on our out of network service?"

I have been seeing the same dentist at the same dentist office for 24 years. I have had Humana Dental for the past 3 years. Last year I had a bill that was partially paid. The reason given for not paying in full was the provider was out of network. This dentist was always in network before, so I contacted my dentist office. The dentist office explained that this had happened to all their clients with Humana for no apparent reason except that Humana decided to drop him.

I signed up in Dec for a policy. I paid the bill, received all of the paperwork, insurance card, etc. Went to the doctor last week & they said Humana can't find you in the system. After two days of conference calls w/ Humana & Marketplace they cannot straighten this out and are making me wait until Marketplace sends them more paperwork. Even though Humana has accepted my payments and posting them SOMEWHERE! This makes no LOGICAL sense. Can someone out there help w/ this? I called the corporate office and they refuse to let me speak with anyone. I sent a complaint via their contact us link on their website and have heard nothing. Marketplace called today and said I need to call back tomorrow about this. I would like to go to the doctor now & do not have the $ to pay them up front because I just lost my job. Can't anyone recommend what else I can do? Humana has received a $1,000 of my money so far.

Two years ago, a check to me from Humana was stolen from my mailbox. I have been trying to get the check reissued for 6 months now and have spoken repeatedly to Humana's financial integrity department as well as their member services and claim department. I have spoken to 20 (TWENTY) agents and spent over 10 hours on the telephone with them. I also returned written documentation to them requesting reissuance of the check. They have repeatedly said that they will reissue the check, which has been confirmed as voided, but no check is ever issued. Humana repeatedly hangs up on me or disconnects the call. This happens virtually every single time I call them. Despite my requests to have them call me back, this never happens.

I am a disabled nurse with Rheumatoid arthritis. I chose Humana Preferred Rx Plan because they said they covered my meds. My doctor wrote a prescription for one of the medicines, they refuse to cover it. They made me and my doctor’s office jump through hoops and still denied it.

My husband just turned 65 on February 18th. He called tonight to double check on some meds that he was waiting for. Come to find out they don't cover several of those meds that are listed and they also telling him that some can't even be mailed in. What is up with this company. I saw so many bad reviews tonight that is makes me sick. I was reading all of them. This is crazy. How come this company is still opened. I will be on medicare in August and I will not be using Humana for darn sure. He is stuck in this a year. Now when will something be done to make this company stop all these lies just to get you to join then they send you out to the wolves after they got you! MADDENING! I AM SITTING HERE LISTENING TO HIM ON THE PHONE WITH THEM RIGHT NOW AND IT IS A MESS!

HUMANA GOLD PLUS MEDICARE ADVANTAGE - I received a TDAP Vaccine on 2016 and the insurance refused to pay indicating that is not covered by the plan because it is not a "Preventive Medicine (vaccine)". Since when a vaccine is not preventive??? Humana is doing fraud and must be investigated immediately. I will follow this complaint with all the vested authorities for fraud claims.

Humana sent me a letter stating they would no longer cover my ** inhaler. That is bad enough but when I called them to stop paying my premium because they discontinued my coverage I was told I still have to pay until October. How is this right when they are the ones that discontinued coverage. My doctor can appeal but why should he have to and are they going to double the price? Well Humana you might get your premium but I am headed to Canada where I can get my meds at a fraction of the cost that you charge. So long losers.

Don't buy Humana Ins. They send a letter saying bill is this amount then send a coupon book that is higher than the letter quote. Nobody can give you a straight answer as to why. Whoever is running the Mickey Mouse outfit better get this straightened out real soon. I am going to try again Monday 2/13/17. I'm done with them. They don't understand why BBB is not on top of this.

I get the same scripts every month for years. In January my pharmacist got an error message that I had received my monthly limit of 360 tablets of one of my medications and the script is for 90 a month. He spent over an hour on the phone with them and then I spent an additional 45 minutes but could not get it straightened out. I ended up paying full ($370) price with my credit card thinking I would get a refund later. It's now been over a month and I have filled the same prescription again for $7.17 just like every month except January for the last 10 years. I have called Humana at least 10 times and each time passed around from department to department and put on multiple extensive holds by each department. I just called again and spoke to 6 different people in 4 different departments. It was over 2 hours long and honestly don't believe I'm closer to a refund than before I called.

I am aghast that this insurance company can deny insulin to a diabetic. I have been a diabetic for 42 years, and have always had my medication approved by insurance. After retirement, I signed up with Humana. Lo and behold, they have STOPPED covering my insulin. How can they do this? How can a diabetic go without insulin? I can't afford the $987 I will have to now supposedly pay for my insulin. This is a travesty to me and all other diabetics. I didn't ask for this disease - yet this company has seen fit to deny my medication to me.

I have been paying for years and when I needed them they asked for all excuses. Even when I asked them to cancel they ignore and kept withdrawing from the bank. They should not be in business for dental insurance. Their customer service is valueless as they cannot take decisions. THE WORST I EVER SEEN.

While there are NUMEROUS reasons why I am disappointed with Humana my most recent experience tops the cake. They cancelled one of the doctors enrollment with them out of the 5 in my OBGYN office. They were not asked to do so, they made an error and her credentials were cancelled with Humana making her out of network. Therefore, after I gave birth to my daughter with, you guessed it, the one doctor they "accidentally" cancelled I am now stuck paying $1300 out of pocket because they refuse to correct their mistake. They even told my doctor's office it was a mistake on their end and it was being "expedited".

Do NOT buy Humana insurance! So far, Humana has deleted the one drug I need most from its formulary. And now that my prescription has changed, it has deleted that one too. When you call Humana and an hour later finally get to talk to a living person, they always tell me the drug I ask about is not on the formulary. So next time I'll just ask if there are 'any' drugs on their formulary. I doubt it. I believe the drugs most needed are the ones Humana gets rid of first. Just another greedy insurance company that wants your $$$ but doesn't want to give you any coverage. Hopefully President Trump can do something to make Humana accountable to those who are paying them but getting nothing in return.

Attempting to attain reauthorization, submitted information required. Received a return callback stating "Due to the number of faxes we receive daily, was unable to locate the information, thus a NOMNC letter will be sent." I have proof the fax was sent and have the conversation recorded. Stated she had called to leave another fax (never received). Stated had until 2/2 to appeal. When I requested the NOMNC be sent today as they are required to provide a 48-hr notice, the date was changed to 2/3. It is Humana's responsibility to have faxes and appropriate systems in place to provide the proper services for their patients. I would not even rate this company.

After numerous attempts and phone calls no one was able to get me enrolled registered. I did get a payment booklet though. When comes to getting premiums they get that done. Humana's customer service is terrible. Use another company if you can.

Going through some of the reviews here I wish I had come here before getting CONNED by Humana. When I called to enroll for their HMO plan the salesman was very convincing and I was mistakenly led to believe that I had hit the insurance jackpot! The Humana HMO Dental plan that I enrolled in was supposed to cost around $20 each month plus a registration fee that I got to know of after I had agreed to sign up! The other catch was that I had to sign up with a Primary care Dentist from their network to realize the more than "200 benefits" which included a copay of $15 for regular visits, free X-rays and other procedures like extractions with good discounts.

Four dentists I've called do not take HUMANA. We pay a lot on premiums and now we're stuck with them for a whole year until open enrollment. In the mean time, I have to pay $218 out of pocket on top of our monthly premium because their coverage is so limited.

I am new to Humana's Medicare Advantage plan. The price and what it offers seems good so far. I've had enough problems dealing with them over the phone and internet to have formed an opinion about why this is happening. It isn't so much an issue with customer service skills as it is with their IT. I worked in IT for 43 years. It is all I did my entire adult life. When you've done anything that long you notice things that others might not who don't have your experience. Humana's IT systems are a mess and a huge reason for the disarray you experience when dealing with them.

After wasting my 40 mins on multiple calls to different department, they refused to authorize simple nebulizer treatment for my patient with acute exacerbation of her COPD. I was left with no choice but to send my patient to emergency room. What can a physician do if their hands are tied even to get simple life saving NEB treatments for the patient. This is so frustrating. And they all claim we need to reduce emergency room visits.

The name Humana "sounds" like humans are involved. (And, please pardon any poor typing here. My broken arm is not completely healed.) Placed a order in late November, early December to renew 3 Rx. Received calls from their "friendly" computer a couple of times saying one of the Rx had no remaining refills. (Hey, Humana: human beings cannot feel rapport with a machine that interrupts itself in mid sentence with some message like “Sorry, did not understand what you said!” Don't waste our time with the lengthy chatty stuff. We call for medical purposes, NOT to listen to a cheerful recording.)

No one told me all year that although I was paying 23.00 a month dental insurance that my dentist was not in network or needed to be or there would be NO PAYMENT. I received a bill at the end of the year for $170.00 after nothing had been paid from Humana all year. Garbage insurance. Thank God I changed to United Concordia this year which pays in and out of network. I never had this problem before since my dentist charges no more than in network Delta Dental always paid him. DO NOT go with Humana. Read the reviews. I should have researched it more. Humana made a killing off of me and I have to pay an entire year of bills which is less than I was charged by Humana.

Waiting on the phone with Humana is a grinding teeth experience. Getting something accomplished is time consuming to the point that the last time I filed for something, it took eight months before they sent all the checks I had coming. They "required" send them information that they already had in their files (they read the information to me then asked me to send it to them). Doing something as simple as sending an email for a return label can take up to three hours. Being on hold can take up to 45 minutes listening to the same "auto information" so many times I had to turn on mute button. I would not recommend Humana ever, to anyone. It has been a nightmare from the beginning and the people they hire need to be trained properly before allowed to answer the phones.

HORRIBLE CUSTOMER SERVICE. CAN'T ACCESS THEM WITHOUT TIMELY DELAYS ON PHONE, WEBSITE IS NOT USER FRIENDLY. They give you information that is not correct, the agents do not know much and continuously put you on hold. I believe they are one of the worst companies to deal with. New members be warned!!!

Humana has a new tier pricing. They now charge $8.00 for EACH medicine for a 90 day copay. The subsequent expense is exorbitant. Yearly premium of about $22./ mo. plus for 90 day deliveries would be $32 per year plus the 22x12 or $264. $264 plus $32 or $296 for 1 year for 1 drug!!! This is unfair business practices. Just imagine if you had 6 drugs!! Needless to say I have filed a complaint with Humana. I did not complete my order.

The purpose for this review is to vent my disappointment in how Humana handles their customers. I suppose I should rephrase "customer" for the true customer is the State of North Carolina and I'm a fly speck on a dung heap. More and more doctors are getting frustrated with the insurance system so they are requiring the patient pay and get reimbursed from their insurance company - which is an impossible task. My story begins when I gathered three months of billing and took it up to a Humana Office. They filled out the necessary paperwork and sent to the required address.

I called on behalf of my family member who is hard of hearing. The phone rep not only was she really rude but she could care less of what he had to say. She clearly did not care about him or his concerns. I tried to explain to her what was going on and his questions due to he is hard of hearing. Just plain rude and very inconsiderate of his feelings. If this is how they treat people with disabilities!!! WOW. A bunch of lies and promises that they can't keep!!! Buyer beware!!

On January 3, 2017 Humana insurance deducted a major increase from my checking account without authorization. The increase is in excess of 50% of the agreed cost which was set up through the marketplace. I plan to check my contractual agreement with Humana to see if I have any recourse for such shabby business practices.

I purchased dental insurance that went into effect 1 Jan. Approved dentist won't let me make an appointment for January because Humana failed to update the insured listing for January. When you try to contact Humana, you have to do it over email and can't talk to a human being. In summary, Humana received premiums for months that I'm not allowed to see a provider. Humana provides NOTHING.

We received a letter of "congratulation" dated September 22nd. We received a notice of cancelation on Christmas Eve. This company is despicable and should shut down. Now I have to pick a new plan at more than twice my current policy and my medical expenses won't go to my next plan's something deductible. If they can cancel on you like this, then this is not insurance at all, but wealth redistribution instead.

These people at Humana are the foot dragging, bunch of liars and scam artists in the insurance industry. They take your premiums then give you nothing in return, fight you tooth and nail for referrals, and any DME requests are trashed. If it is out of network, and they can't get it in their network they will authorize an out of network purchase. When the supplier calls for authorization Humana tells them that "The purchase is not authorized", even though Humana provides you the approval to get the DME, and provide an authorization number then refuse to provide the supplier with the authorization to move forward, wait 2 more weeks after waiting 4 months for a Representative at Humana to tell you again that the supplier is "OK" to dispense, then it goes back around in circles starting with supplier calls and is denied...

For the past year I have had my doctors try and prescribe me ** or ** in the case of possible Narcolepsy. Each time your company had denied the prescriptions for lack of proof. I then have a doctor that orders a blood test for the genetic marker to see if I have this issue going on, which I do. Your company then DENIES coverage after the test is done in order for your needed proof. Leaving me with a bill from LapCorp for $475.00. To sum this up, your company requires this proof in order to get this prescription covered, yet you will not cover the test needed to hand over this proof.

Have a dental policy which states it pays 100% in and out of network for 2 cleanings. However they have only paid 34.00 to date and have denied 168.00 still outstanding. Humana customer service says yes they see it and agree but state they cannot pay or make good. I must write a Letter Appeals PO box and state in detail the issue. God forbid this was a big dollar issue. Customer service does nothing. They cannot. The Appeals team does not accept emails or phone calls... If you buy HUMANA INSURANCE GOOD LUCK...THEY ARE USELESS.

I should have known I was facing a complete failure of a situation when a non-doctor Humana pharmacy authorization dept. rep REFUSED to cover my prescription meds for uncontrolled, intractable colitis - which I had just come from a doctor's [LNP] exam *for*. Instead of allowing my prescriptions (which were definitely on Humana's formulary & have long been prescribed for exact diagnoses) my symptoms and to be filled, the rep told the pharmacist to tell me to "take over the counter **". 90% of all subsequent RXs, from the SAME MEDICAL OFC, encountered some ridiculous runaround, refusal, and/or excuse on Humana's part.

I came down with severe neck pain, dizziness, and nausea. I tried to get in to see my Primary Care doctor, but the soonest appointment was 11 days out so he instructed to me to go the Urgent Care to receive treatment. I had someone drive me because there was no way I could drive, but that ended up being a waste of time. When I got there, they asked for my ID and Humana insurance card. As soon as they saw that I had HMO insurance they said that they no longer accept HMO insurance and refused treatment and turned me away. I contacted Humana and they said that I was covered for the use of Urgent Care. I checked online for other Urgent Care Providers and 2 popped up as being covered under my policy. I called and found out that they no longer accept Humana HMO plans either. I also checked Humana's new enrollment HMO plans and they also show the Urgent Care Centers as being covered in the HMO plans.

I'm writing for my significant other. After selecting HUMANA ICP as one-among-many poor choices for Medicaid "integrated care" in Illinois, we experienced nothing but glitz and sizzle and little in the way of actual medical assistance. My SO is home-bound and requires home-visiting medical services; we've found that Humana is totally incapable of adhering to its own customer manual regarding providing needed services if they are unavailable within their network. The client manual specifically states (was on page 27 of their LTSS booklet, IIRC) there would be no problem rendering services out-of-network when needed. Did they provide effective, if not immediate, medical services? Did they perform due-diligence to ascertain whether subcontractors were properly credentialed and trained to provide the services they billed for? Did we receive adequate healthcare services? No, no, and no.

I just read several unfavorable reviews on Humana and would like to submit a favorable view of Humana. I signed on to this plan 11-2015 after my husband retired and I had to get my own insurance. I have used this coverage many times, medical, prescriptions, hospital. I am very pleased with the coverage. I have had all items covered as they said they would be, I like the no monthly premium offered in my area, I am able to use all my same doctors. All in all this is great coverage for my needs. I do agree with the folks who say calling in is quite the trial. The CSRs are very willing and able to help but one cannot understand them and I can't figure out if it's my phone or their phone system.

This is by far the worst insurance I've had my entire life. The job I was currently employed with did not offer a company wide insurance. It was supplemental. So I decided to get my own insurance through the Market Place for better coverage. Humana offered coverage for health, dental, and vision. Not all together, but it was at a fair price so I signed up. I'm not one to go to the doctor often, just for check ups and annuals. Yet to my surprise all my initial doctors were out of network. Well who has the time to find a doctor in network when you have been seeing these for several years. S/N I just read that the doctors that were in network still charged you out of pocket.

Yes , I'll be the first to admit that I did get behind on my premium, when hard times hit, but when I called the agent assured me that with catch up payments, all would be resloved. So we all know where I'm going with this, that nothing was resolved! Instead the catch up money's being applied to both policy, only applied to one, and the one that has never had a claim filed against. Now as any normal person would I called to inquiry about my cancellation, only to be told that checks of refunds had been sent and all moneys paid were only applied to one account.

I do not have this insurance and certainly will never have it or promote it. I work in healthcare as a rehab therapist in a skilled nursing facility. Patients with Humana are MORE THAN ANY OTHER INSURANCE denied treatment or cut from treatment (3-10 days) no matter how mild or severe their condition. This minimizes the chances of recovery including someone going home, being independent, walking, speaking, swallowing again! And so much more! Humana docs will call us every other day to pressure discharge or discourage us from recommending treatment. They also often stall or ignore requests for treatment.

For the last 4 or 5 years they have been calling me trying to get in touch with a Paulette **. I have no idea who that is and have reached out via phone and social media numerous times to get them to lost my phone number. They always say they'll take care of it and nothing changes. I have been getting these calls at least once a week for like 4 years. This is ridiculous.

I paid premiums that were deducted from my paycheck for 15 years to Humana. Now that I have filed a claim every month it is either a reduced disability amount or a delayed disability check because of whatever reason they can come up with. I am a member of the Teamsters Union. They along with the Insurance commissioner and whoever else I can think of will be getting calls about Humana. Humana I wonder how many of your customers are Teamsters!!!

Humana raised my rate due to health place error, they say. I used the insurance one time and they DID not pay. Spent hours on phone. Once they hung up on me. When are we going to get people who are honest. They say I DID not give them a tax return. So why in the hell DID they give me coverage in first place. The whole place is crooked.

I signed up for Humana January 2016. The whole time I had them, I had nothing but problems with having to talk to foreigners who barely spoke English to try to fix problems when these people didn't understand a word I said. Then I moved in September to a new area. I called customer service right away to see if I'd be covered in this area and was told I would be at least 10 times. I kept getting calls about verifying my address, again by foreigners who couldn't understand me, or me them. I was assured I still had coverage, though. Every call took over an hour.

My wife has claims that dates back to October of 2015 that Humana has incorrectly been processed and therefore denied. I have spent time on the phone, on her behalf, 3 hours just today to get some explanation. I was transferred about 5 to 7 times between department. Always starting of with the "history" and then the agent starts looking into it and later states that I'm in the wrong department. I get transferred and yet again tell the story to come to find out that I'm in the wrong department.

The past 3 months I have gone on to Humana website I have tried (I don't know how many times) to find a chiropractor in the area. The information they have on doctors - wrong phone numbers, wrong addresses. I have contacted them several times and complained about the situation choose and they have not changed anything or add any new chiropractors or doctors on their list. How are we supposed to take care of ourselves if they don't accommodate us with the right information or more options as far as doctors are concerned. Doctors on there I would have to travel 10 miles 12 miles to get to one. And because of my illness I cannot Drive far.

Beware of Humana Advantage Plan. This plan was terrible. I had to pay large amounts over what I would have to pay with just Medicare and a Supplement plan. They advertised how good they were with preventative care and that I would get long appointments with my PCP, but when I went, I found out I was booked for a 5 minute appointment, and then the doctor was still too rushed to hardly talk to me. I left with more questions than I came with. I don't blame the doctors, they don't get paid by the insurance companies anymore, so I know they are not keeping their offices open and many are leaving. These plans are just plain false advertising. It should be illegal!

If you go online to look at their advantage plans please be aware that when you click on "choose your providers" that the list probably IS NOT accurate. The HMO plan I chose listed providers I want but one call to the medical office told me the truth. The only plan they have contracted with is the highest priced PPO plan where I can use the doctors I want. Even if you call Humana, which is a nightmare in itself, they will tell you you can use that Dr. with the HMO plan. It happened to me.

I'm 23 years old, recently graduated from college and wanted something affordable until I found a full time job. When given the monthly rates I immediately jumped on Humana. I thought it was a dream come true! But this past year has been a nightmare. Humana sends you to B-rated facilities, when you call you are never able to get your problem solved, and most importantly THEY DO NOT DO PROPER PAPERWORK. I sat on the phone for 5 hours to resolve an issue as to where I was billed $500 for an operational procedure when all the ENT did was shine a light inside of my nose. I've had to appeal many of my bills which take months to do.

Sad my complaint will get buried along with the other HUNDREDS that will never be seen in time to save people from making the same mistakes we did. I wrote a review last yr and now writing again at enrollment time. Lost my retirement insurance due to health care law changes. Was using reg. policy until after I began Medicare and changed my ins. to just a supplement. Humana offers the Medicare Advantage which I thought was a suppl. like I had before, and many companies like AARP & Blue Cross offer.

Poor prescription coverage. Two items I have needed Humana barely covers. ** my cost $598 use to be $25. ** My cost $833. Everyone I know pay between $5 and $15. I have been paying this company for over 7 yrs. Currently paying $577 a month.

This insurance company has failed me at every turn. From the customer service being atrocious and the fees being so high this is by far one of the worst companies I have seen. If anyone is debating on using this company I would stay far away. The customer service representatives usually do not have any answers you are looking for. The last call I made I was hung up on 5 times. Please do not make my same mistake. Go with any other company.

I got health care insurance October 1. Did it over the phone. She made it sound great. She said she would stop by and tell me all about it. Never did. I called her 2 wks ago and ask if I could cancel any time. She said yes. After looking at the plan it wasn't what I wanted so I called her back. She said I couldn't cancel until the first of the year. I got a new plan and now I'm stuck with 2 months of paying for. I don't think it's not a very good way to run a company. I was even thinking about putting it in the paper. Not very happy with Humana.

Please do not hire Humana for your Insurance needs. Save yourself hours and in my case a year of trouble. I purchased a Humana Medicare advantage Plan. I spent 1 year trying to just find a Dr that was covered. I must have made 1000 calls to Humana because the Doctors they list in their book for my area were 1, not taking new patients or were a long list of Doctors that are only at walk-in clinics. Now that's a year of my time and me paying them. Then 1 person decides to tell me they have a list of 1,500 Doctors in my area that they can email me. AFTER A YEAR OF CONSTANT CALLING THEM. Next... I am not the type to call every time have some minor issue. About a week ago I called them because I have a neck surgery coming up. I had a few questions so I called the 24 hour Nurse helpline. I asked my questions and was told they are not a Doctor (Um that might be why it's called a Nurse helpline).

If you are considering Humana, please, please, please choose ANY OTHER COMPANY. They are crooks. I specifically picked Humana because they offered coverage at the area hospitals, and my wife was pregnant, so we knew what the year would bring. We made sure the hospitals were in network with our plan. Now Humana is saying they're not in network with the hospital. The hospital (St Thomas, Midtown, Nashville) says they *are* in network and they have this problem with Humana often. And what is Humana's response? I can send them a written appeal! Wonderful, in an age where email is an option, I should send them a written appeal, then I have to wait 15 days to call and make sure they got it and then I have.

Humana is out of network with palm beach county, Fl. In the newspaper in September 2015 it said Tenet which is in charge of many hospitals and doctors in my area was trying to negotiate with Humana and that as of now Humana is out of network. When you go to protectmyaccess.com, I was told that I must change to another medicaid plan. When I call Humana they say they are legally not supposed to answer any questions. To call my local department of children and families so every time I call they say they have to receive a letter from Humana or I cannot change my plan. We are supposed to change plans immediately but Humana is not notifying our local or state medicaid offices because they want to keep our business. I have many illnesses and will not get medications. This goes into effect January 2017. I don't know what to do?

I have thyroid disease and must take a ** as I have adverse reactions to ** which is the tablet form. I was paying 0 then began paying $11.00, then $15.00 and now $100.00! I filed two appeals and my doctor who is furious filed a grievance and they denied us. I have two sons and live on disability hence I cannot afford this payment and I am bedridden without this medication! I want to rename Humana INHUMANEA, they give me 10 phone numbers and transfer me in circles! Someone needs to help those of us who are suffering!

Worst health coverage ever, need family doctor referral to see eye doctor and dentist. Constant calls from Humana continue even after begging and spending too much time to be taken off of call list. Feel bullied and beat down. Even getting hang up calls from them. So frustrated can't wait to get plain old Medicare back. I do not recommend Humana Insurance. Family doctor even said they are the slowest paying insurance company and worst to bill. Hope telling them that if the hangup calls and non emergency solicitation calls don't stop I will report them to attorney general. Works and calls stop since cursing and yelling doesn't.

I had all 4 of my wisdom teeth pulled last year, when we sat down to do the payment chart I was told my bill we be about $1,600.00. Well I figured that was what I needed to pay after insurance which is Humana HMO. I was in so much pain and suffering I just paid it to get it done. After a year later my husband is needing similar extractions done and the payment was super high. I told her mine was cheaper last time because of what insurance covered, so she pulled up my chart and told me that Humana cover 0% rejected the whole thing, which is why I paid $1,500.00... So we called Humana and they said "Yes we cover extractions" and also about 6-8 out of 12 codes that was on my chart but yet as of today they just told me, they don't cover that and they won't cut a refund check after one Rep from there said I should get something back because that didn't seem right.

Because of disability I had to switch to Medicare from group Medical, and had to choose from ins. on my employer's list. I enrolled in Humana, selected a Dr from their list, and then discovered 90% of the listed Dr's would not take it. Finally was assigned to a Dr 10 miles away (I live in an area with over 300k population). This Dr could not give injections so while I was waiting to get approval to get injections elsewhere I got severe shingles. I wasn't allowed to see anyone w/o referral from the primary, who would not referral w/o seeing me and offering an appt 2 months later. Tried to escalate with Humana, they only would approve a commercial urgent care 50 miles away but none at a medical facility or closer. Because of delay in getting anti viral med I was in severe pain for 6 weeks, and never saw my Dr (I paid cash at ER). Complained no help from Humana.

I would really rate them -5 stars. The latest issue was when I went to get a flu shot and was told I was no longer covered. I called and was told premiums were due. I informed the customer service rep that I had just sent them the full payment as my online account indicated. She checked and found that I had a credit balance in my account, but it didn't cover the current month. I cannot understand how an account that is carrying a credit can be closed. Luckily the latest payment for $1200 hadn't cleared the bank and I was able to get my money back. I am waiting for the refund on the credit. I found out too late how the medical field feels about this insurance company. SWFL doctors aren't taking it as of 2017. My guess is the company is too difficult to deal with. Blessing in disguise for me I guess.

I am my mother's authorized representative, therefore I'm the one who has had to deal with countless phone calls to HUMANA. They tell you wrong information just to get you off the phone, and if that's not bad enough they LIE! They tell you they are "resubmitting claim", "sending to supervisor", for you to find out later NOTHING has been done with your denied claim, and there's no documentation of your past phone call. You also can not complain to anyone higher. My mother switched to Humana 1 yr ago, and we have had to go through hell and back on EVERY claim that has been submitted to them. Not one has just been paid with no incidents.

I moved to NV in August and I choose Dr. ** as my PPC. I soon learned that all the PPC Dr in my area were with health care partners. I feel trapped in this constraint. Dr. ** answer to all my problems and complaints is to refer me to other doctors in her group. If you call her office during lunch the phone just ring and rings. I recently tried to make an appointment with a gastroenterologist and their lunch is between 12 and 1. No one answers the phone, it just rings and rings. I needed ** for my liver ailment and Humana won't approve, they will approve **. Dr. ** won't prescribe this because she says an in-hospital medication. I am unable to take this because it gives me severe diarrhea. Please help me resolve these matters.

I just moved to the Ohio area late July. Starting in August I signed up for health insurance. It was my mistake using an agent off the web. After my first 2 bills I noticed I was not getting the coverage I had paid for. Coming from NY things were a lot cheaper. Just the problem, I had also signed up for dental and eye care as well. According to humana I was not signed up for it. While the cost wasn't too bad, $226 a month compared to over $800 where I was, there was a reason why I wanted dental. There is an off chance I may be stuck until Nov 1st to sign up again. This company should be avoided.

I am in need of thoracic surgery to remove a bronchogenic cyst - my second one. To my knowledge I am only the 9th documented case of one returning. That said, mine has grown over 49% in 6 months (Jan 2016 - Jul 2016), no telling how big it is now (Oct 2016). My primary care physician and my lung specialist both petitioned Humana for an out-of-network thoracic surgeon to remove this cyst. Humana denied the claim saying that there was a in-network surgeon who could do the surgery. However, the in-network practice I was referred to, and the only one within my network, reported that they would not remove the growth and would refer me "out-of-network" to a specialist. So I am now in a catch 22 situation where Humana will only approve an in-network practice that has said my surgery needs an out-of-network specialist. And here I sit, with a growing cyst, appealing a decision. This is just wrong!

In Jan 16 I went with Humana thru the market place. Feb 16 my husband was hospitalized and ended up with a bill over 5k out of pocket. In March I had emergency surgery and was in the hospital for a few days. When I got home I had a letter stating that I would only have coverage til May because I was not covered by the market place because I was on SSI (not Humana's fault) which was mentioned to them several times during enrollment. So after I met my deductible I was dropped but my husband and kids still had Humana. Humana transferred over my kids and husband to a new policy and supposed to transfer over all my deductibles that we met.

Every time I have had to deal with this company it has taken many hours and most time they do things wrong and I have to call back to get things fixed. Every year I spend winters in Arizona and when I call in to put in a temporary change of address, I get disconnected and have to call back. Then it takes at least one hour for them to process the temp change of address. Two years ago, I did this and they ended up cancelling my policy because they processed it as a permanent address change and said that my policy was not available in Arizona. It took many hours and phone calls to get the policy reinstated. Don't do business with this company. They are incompetent and not capable of getting anything right!!!

So they came back and took money from a procedure they paid for over 2 years ago. They said I was dual covered with other insurance. When I asked them what date Humana had for my effective date of the new insurance...they had a date that was the day before the procedure that was done 2 years prior. The crazy part is I just barely applied for the new insurance this year. When they found out I got new insurance they put in their system that I had both insurances for the last 2 years. This is not an exaggeration...I have called over 20 times over the last year to correct the issues with them to get the doctor paid again.

I have dental insurance with Humana. Two fillings were done in mid July. Humana placed the claim into review for a narrative and x-rays. They denied the claim saying that they did not receive requested information. These have been sent three times, the dental office copied me the last time to show that they were sending it. Today, they still claim that they have not received this. They either lie or delay in an effort to halt other work and avoid payment or they are all incompetent. I don't care which. Either way, they are an insurance company to be avoided. I have spoken with their reps on several occasions and sent multiple emails but each time they give the same response trying to blame the dental practice that I know for a fact complied with their request each time.

Humana has violated HIPAA regulations by requiring patients to send back WRONG RX to them. Medicare had informed that once RX is dispensed -- wrong or not -- the RX needs to be discarded. Humana sets their own rules that do not follow Medicare guidelines. Hours on the phone and I get no help. They buy the cheapest generic RX from shady manufacturers. I had my RX analyzed by a local lab and the RX they sent me does not contain any go the medicine -- that's a felony.

After dealing with Humana for 9 months, I've come to realize they are either run by imbeciles or the devil. I was on ** prior to going on Medicare. When Medicare became active, so did my coverage with Humana PPO. They denied the ** but suggested I pay out of pocket $4,000 per month. After that they denied everything my doctor prescribed for my arthritis. 7 months later, I'm in a full blown flare up with a sd rate over 60 and CRP over 20. I'm now sick and can't get the meds I need. My doctor finally got them to cover **. Only problem was my co-pay was $5,000. I was able to get assistance through PAN network.

I just went to CVS to pick up my son's prescription. Again denied by Humana. Not on their list of drugs. Here we go again. I spent a year fighting with Humana to have a drug covered which is the only thing my son responds to. We went through appeal after appeal until finally the Medical State Commissioner overturned the decision sending a scathing 4 page letter to Humana REQUIRING them to cover the medication. Humana had to reimburse us for thousands of out of pocket money for the medication they refused to cover. Now here we go again. Some moron at Humana has decided to not cover it yet AGAIN! I will fight them again all the way again. But it is exhausting and ridiculous. Humana plays God. Interfering with your care and your doctor. Your doctor knows what is best for you, not some idiot at Humana. I have had to fight them on medical procedures that I have needed but Humana seems unnecessary.

I have experienced the worst insurance company I've dealt with ever. Dating back a year ago when they declined covering my insulin in acting as a doctor which they are not they declined coverage because they felt that I needed oral when my doctor expressly felt otherwise. They tried to weasel out of covering an accident in which I went to the ER that was covered under my plan. Recently I had to take my wife to the ER because, she was running a fever, severe pain, dangerously dehydrated etc. These crooks sent a letter saying that they would not pay a dime because they deemed that it wasn't an emergency. Their customer service is a joke as well. I would like to know why insurance companies are allowed to decide your health treatment over doctors? By doing the corrupt garbage that they do it discourages people from seeking health care in emergencies. Stay away from this company.

Due of my credit card expiration Humana had been cancelled my insurance without notifying me or sending me any mail or emails to me. I try to work with Marketplace to re-open health insurance with Humana. They have been working on last 3 month nothing has been resolved yet. I spoke with Marketplace they told me that requested to Humana and Humana says that he never got any request from Marketplace. I am tired of calling both parties to fix issue. I have having serious health issues no one is talking me without insurance. I am really helpless. What kind of stupid insurance government making legal? If I died who will responsible for me? Since 3 three months I have been suffering with serious health issues. I need help emergency help. Is there any way I could get help. I am having kidney stones bothering me unable to concentrate and lost my job.

Our Humana coverage ran from 1/1/2015 through 12/31/2015. At that time, we did not give any permission for renewal. In other words, Humana coverage was to end 12/31/2015. Humana deducted three premiums from my checking account for the months of January, February and March 2016. These were for $91.70 each. When I discovered this in May 2016 I requested a refund and it was denied.

Humana pre-authorizes medical services, then in some cases with large bills refuses to pay the provider, leaving customer on the hook. They have done this on two occasions with me, totaling over $1,000. The company is lying and crooked. BEWARE.

It has become such a problem having claims denied that I don't even want to go to the doctor anymore. I have had multiple issues with Humana continually denying to pay for routine medical procedures. I was recently sent to a collection agency because Humana took so long to review a claim that they denied. I have wasted hours of my life on the phone with incompetent customer service reps. It is beyond frustrating. If you are considering Humana insurance, I would strongly encourage you to keep looking. I would not have this insurance if it weren't a group plan provided through my employer.

I moved from GA to VA and was assured by the Humana sign up representative that the psychiatry care was extensive. I suffer from Major Depression and have had many suicide attempts over the years. I enrolled in Humana on June 22, 2016, but the insurance did not kick in until July 1st. I then had to wait four weeks to see a Primary Care doctor to get a Psych referral. I called Humana and explained that I was going to run off my antidepressant RX and this could be very dangerous for me. The rep told me at least 10 times, that I could not see a Psychiatrist until I saw the Primary Care doctor.

Never have gotten any answers to my questions through Humana's customer service - it is so bad that every time I need to call for help - I might as well talk to my dog... Ugh! Need an in network medical supply company in Charlotte county Florida that can give me the supplies I need for my cpap machine... Apparently Humana customer service cannot or will not give me this information. How do you train these people who usually "piss off" your customers!!!

I moved from AZ to WA end of July 2016. I called to change my address, fully expecting the policy to change to WA as well. I was informed on Aug 9, 2016 after receiving a letter dated Aug 3rd 2016, they were cancelling my policy effective JULY 31st. Customer service intimated I should have applied to HUMANA in WA!!! So then Customer Service say sorry, nothing they can do. I'll have to enroll in October. Meanwhile, I have prescriptions I can't fill. Isn't Humana a company hired by the government to manage Medicare? This speaks Class Action Suit to me. How can a company inform you that they are cancelling a policy AFTER the fact? And then not making it right...

I am very disappointed in the lack of training of the representatives at Humana. Every time I have called, I have been placed on hold for lengthy periods of time only to be transferred to numerous representatives due to the lack of communication. I feel that the representatives do not pay attention and instead just pass on members to someone else. Today I was placed on hold for over an hour and transferred 7 times, finally speaking to a supervisor.

In one week I have been denied seeing a ophthalmologist in Nashville, that they previously had in their network. He was a specialist that I needed to consult about a previous procedure. Today I was denied pharmacy coverage for ** 100 mg tablets, an old, old drug that has been used forever for bladder infection pain and was previously covered by Humana and Medicare. Even United Health Care covers this drug, which costs a few cents per tablet to produce, but costs over $2.00 each at Walgreens!! This is pathetic and a direct discrimination against their female patients.

This company is horrible. Thanks to Obamacare we can only get our insurance once a year and if like in my case the company makes a mistake then you are screwed. So I set up on automatic payments from my bank account with one of the reps for humana, that was never done so because I was out of town. I didn't get my mail to see the letters they sent. So now because humana screwed up not only did they have a payment of over $700 dollars my family doesn't have insurance... And it's been 2 months of calling them weekly to get my refund. UNBELIEVABLE. They are rude not helpful and a JOKE.

My coverage was to begin on June 1, 2016. Today is August 2, 2016 and I still am unable to access my prescription benefits! After NUMEROUS calls to Humana, I am still unable to fill any prescriptions! I am out of blood pressure, diabetic, and heart meds. Humana blames Walmart... Walmart blames Humana... Result still no meds. I'm on hold yet again with Humana being told, "This is really messed up". All the customer service operators were very nice and tried their best to resolve the problem only It ended up never getting resolved. Each time I am assured the "problem" is taken care of... yet my card still is refused. I have paid monthly premiums to no avail... I WOULD NOT RECOMMEND even if the amount is lower than other programs. I will be switching when renewal comes around in Oct-Dec! My FINAL STEP is to call the Indiana State Insurance Dept.

I would like to state my experience with Humana Insurance Co. and I have one bit of advice for anyone trying to decide what company to purchase a supplemental insurance. RUN, DONT WALK!!! I have had a problem with Humana going back to October 2015! I called Humana in February 2015 to let them know I was moving to Mexico for an extended period of time. I told them Mexico did not honor American companies there. They told me "fine. We'll note it on your account." I also asked them if I needed to do anything else and they said no. Big mistake taking that advice.

I am enrolled in Humana Gold Plus (Medicare Advantage)...but not for long. They were fine when I just needed meds (They arrive in the mail at no charge to me, free for me but Humana charges the medicare about 4X the Wal-Mart Price). HOWEVER, I broke my ankle in 2 places and had to have surgery. Most of the bills are arriving in my mailbox because Humana refuses to pay. They simply mark everything as "not medically necessary." If you want to spend many frustrating days on the phone, and additional days writing letters to Humana's Grievance Dept, this is the plan to choose!

Signed up to Humana Dental and found out through other customers and dentist that Humana coverage is industry and customer laughable. Stated coverage was often turned down or went unpaid. Talking to their customer services was like talking to a brick wall. When asked if I could cancel the policy as they did not cover anything was told I was in a one-year contract and would be required to make payments even though no benefits were received. I paid in for a full year and no benefits were received from this plan. It is a consumer rip-off and a scam. Don't waste your time or money with these fraudsters.

My son is currently on Humana insurance. He has A.D.D and seizures. He has no clue on what is going on with the company. I handle all of my son's medical issues. Every time I call into Humana about my son's health coverage it always a problem for me. It has been clear several times that I have authorization to speak on my son behalf. Whomever decided to go with this company made a big mistake. There are a lot of doctors that do not take Humana and that's not good. This is the messiest insurance company I have ever endured.

So, I needed a overnight sleep study. Went to their recommended and in network pulmonary specialist. The specialist scheduled a sleep study at a local sleep center that he is affiliated with. Humana refuses to pay. As a result of the sleep test I need a CPAP machine. Going through Humana's list of DME providers (only a few that do CPAP) and out of the 2 within 150 miles of me found one that offers the machine I want. I had called ** listed as Aprei in Bozeman Montana. A recording comes on giving a new # of **. This office told me.

Terrible!!! I have called 3 times. First time operator could not answer my question. Second time, the operator was to send a booklet explaining benefit coverage. I did not receive the booklet. Third time, I was put on hold numerous times while the operator looked up my request. She evidently had problems and asked if I wanted the booklet resent. I had answered that question twice. Then she put me on hold to enter the request, then transfer me to dental coverage because she did could not help. I was on hold so long, I just hung up!!! I need to call a 4th time now. I have been diagnosed with possible cancer and will need to take at least one more test. I already owe for one test ($327) that Humana may or may not cover. I am NOT PLEASED WITH HUMANA.

Wow, where to begin... When I needed heal the coverage due to being pregnant I decided to go with Humana not knowing that it was part of Obamacare. It was just something I could afford. So, I selected a PCP. I called that PCP office and I got an operator of which I assumed was transferring me to the correct place. I set up an appointment and started going to my visits. I called when I got close to my delivery to ensure that the UNIVERSITY of UTAH was in network which they stated was. After coming home with my newborn I received a bill which was for the exact amount out of network charges that I owed. I called Humana and requested an appeal and a retro authorization. They helped very little and I had to get a charity reduction from the hospital themselves even though Humana messed up.

HUMANA IS THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH. When signing up the representative are very nice and convincing. Once enrolled, the trouble begins. The doctors, Dentist and Eye Care listed on their website -- states accepting new patients. However, when you call the provider they are either not accepting new patients or has moved and telephone not in service. I was told by my eye care provider that they accept HUMANA. However Humana rejected my claim stating that the doctor was out of network but they could give me up to $100 discount by fill out an out of network claim form for the eye exam.

I am POA and Guardian of one of their insured. It is beyond comprehension to me that I have provided Humana out of Lexington, KY, with copy of the POA and was denied access to the account, then provided them with the Humana account number and was told by them that that number was non-existent, but they continued to cash checks written by me on their insured both from my personal bank account, and her personal bank account!!! When I was finally contacted by "Lois" from their billing department about the faxes that I had sent in and the contacts that I had made to them by U.S. Mail and phone calls, I was told to have OMNICARE issue a letterhead to them and they would review it.

Was talked into Humana "great company" top tier company etc, NEVER have I spent so much time trying to fix bills, medications that "aren't formulary", try not to be ill due to not being able to get said medications. Used the eyeglass "benefit". What a joke, talk about disposable eyewear! Unless you wanted to pay an especially overinflated price at the only glasses place in town. I didn't even receive a case for my glasses! Not an oversight, I asked for one. I was told they start at $5.00. Are you kidding??? I used the benefit because I'm on a fixed income, not because I wanted to use that particular business, I've never had such garbage glasses.

Humana reject me as client after a surgery. I been paying 300$ each month. Due that I'm new in USA I didn't know about the quality of this insurance company. I suffer a vertebral compression in a domestic accident. While I was in intensive care at Mount Sinai, Miami waiting for surgery, the Chase bank "I don't know why" sent me a new debit card... Something that I didn't realize due that I didn't ask for a new card and I was in big pain after being 11 days in intensive care and a surgery. I didn't lost it or anything so they change my debit card number. The point is that they say that they couldn't charge me so I'm out of the insurance... but I didn't know about the debit card change...

Can't hear person, sounds like under water - long wait time and would not provide access to records even though power of attorney was on record. Demanded verbal auth from 96yr old mother with dementia.

I asked my doctor for a prescription for ** as I have gone back to school. I tried stimulants years ago and didn't like the way they made me feel in addition to the high risk side effects. Humana would not authorize coverage even after an appeal because I must have tried not one, but two stimulants within the past 12 months. I don't understand why I would have to try something that made me feel bad again. Also, it does not make sense that a non-addictive alternative would not be covered when our society is laden with drug addiction problems. Humana is encouraging patients to become addicted to stimulants.

They should be taken over by the state and then prosecute every executive and employee who propagates their fraud! I am a day away from a stroke dealing with them. In the middle of cancer treatment and a sick child these ** cancel our insurance with no notice. We had bank fraud and notified them. "Don't worry" they said "You have 90 days before we will cancel your policy. Just get it resolved." I called three times trying to make payment and it was refused. Then they cancel for non-payment. They don't even deserve one star! Hate these **! When I die from lack of care my family will put you out of business so no one else dies on your watch! Piece of crap company!

First I was told I was never cover by them. Was put on hold for 20 minutes and they came by on "Oh yeah, we see you were covered by us." So ask why all my bills are being denied. "We will look into this" and then told, "We don't understand why the bills are being denied" - so on this call 2 hours and got no answer. This is third time I called and still don't understand. Humana is the worst insurance I have ever had... DO NOT PURCHASE HUMANA HEALTH INSURANCE.

Humana canceled my policy without even giving me a chance to pay for it. I am 5 months pregnant and I have a 4 years old child that was on the plan with me. I had automatic payments set up for Humana for last few years so I never been late on my payment. On June 1st Humana try to charge my acct but it got payment denied. My account changed doe to fraud and I had no idea I haven't received new card from the bank yet. So instead of contacting me and letting me know that payment did not go through Humana canceled my policy and do not want to reinstate me back. I had my bank sending them fax stating that my acct was changed and offered to explain them over the phone the situation that happen.

Terrible company with the worst customer service. Coverage is awful. Customer service is horrendous. Phone connections are very bad. Cannot understand them. Sound like they're underwater. Can't ever get the same customer service person and every time you call, you end up in a different state. Your records are not complete, so the next customer service person has no records of your previous calls. If you need to make a call, plan on 6-8 hours. If you have a question, then you get transferred to another person who doesn't know, so then you get transferred to another person who doesn't know. Can't wait to drop this company during open enrollment in October!!!

This is the worst insurance co I deal with - I'm a medical biller and their address is in Kentucky but the call centers in the Philippines cannot resolve any issues and pass you like a hot potato from one rep to another hoping that you'll give up in exhaustion. They deny everything medically necessary and force doctors to run the gauntlet for doing surgery! We are going to drop this because we can't do business with their non service, non communication and flat out incompetent handling of medical claims. One Humana agent even called our office asking for a patients' home phone number - hello, who are you? Ever heard of HIPAA? Lazy, bumbling, murderous - stay away from Humana!!!

Got a letter in April stating I did not pay my May premium of $18.40. Checked with my bank, and a check for this amount was sent, and cashed. Called a clueless customer service rep who was unsure of what I should do, and informed me that the billing office in Pittsburgh had no direct line, so that I might contact them. She thought it a good idea when I suggested that I mail a copy of the check which I downloaded as well as a letter of explanation. I did this and, eventually, got a call saying that everything was fine. Then I got a letter saying, I owed for the May premium and, if I did not pay by August 31, the company would contact Medicare, saying they were dropping me. This began a cycle of calls, and a variety of unsatisfactory explanations of what was wrong.

The worst people ever. Can't get anything done. This a...fax this, fax that and then to say they didn't get it or you got the wrong fax number. It's like I don't want to help you at all and they don't have had the same problem for 4 months now. I do not receive Medicare part A or part B but they say I do and they say they need this than you, that I give him all the information and they won't fix it. They refused so I'm paying for health insurance and cannot use it and nobody seems to care to give me help. I've tried everything. I've called Humana, I've called the health market and nobody. It's just all I get is the runaround.

Humana illegally drafted my account and did not provide me with insurance!!! And they have the nerve to deny this!!! I have had to do all the leg work to prove this multiple times. I've spent days on the phone. Sent multiple faxes. Several three-ways with bank managers and my local insurance agent. Humana has been given permission to speak with my bank manager, insurance rep., etc. They have no excuse to not return my money... But they have came up with every excuse possible. I've even contacted the insurance commissioner. This company is very crooked. I have been jerked around every which way. Do not trust this company. They do not care about their customers at all. Yes, they illegally took money from me and did not provide me insurance. I couldn't believe it either. I will be lucky to get it back... Hopefully the insurance commissioner will!!!

I have four emails asking to cancel an automated payment on the 1st of January, since I had already paid my coverage premium on December 28th. They never replied to my emails. Instead they tried to collect the same amount twice for the month of January. I emptied my account so that they could not collect but I paid $34 as a returned check penalty because they still tried to collect and did not reply to my emails or to cancel the payment. They have denied returning the $34.

My boyfriend has submitted payments to Humana since January 2016. The checks in the amount of $423.31 have been cashed by Humana every month however they informed him he does not have coverage due to non premium payment. He received 2 different ID cards and every time he calls, he is not in their system using the ID Numbers printed on the card. We tried to get a refund but they did not have record of the payments made even though they cleared the bank.

I have had excruciating knee pain, swelling for over a year. I have been to 4 orthopedic doctors and none can figure out the problem --- there seems to be 3 issues and the solution is either a full replacement, a partial replacement or a repair of a botched meniscus surgery by a doctor in another state. Two recommended approaches have been declined. The first one for injections was sent to the wrong department by Humana staff and declined. Turned out it was a covered treatment but not in the department they sent it to for approval.

Humana has been purchased by Aetna. Since that time, the services have steadily declined. Delayed payments to physicians, increased confusion regarding doctor participation in the plan and other problems have occurred. My sister visited a doctor today who had a contract with Humana. She no longer takes this insurance because she has received no payment since Jan., 2016. I have been insured by Aetna in the past. Now, since they own Humana the same problems are rearing their nasty heads. I live in a rural county. There are only 3 options for health insurance. One is for low incomes. My income does not allow me to choose this one. Another limits me to physicians in this state. I travel to another state for services due to poor choices in my community. The other is Humana. If things don't change, I will be stuck. Maybe I'll have to return to Medicare and try to find a supplement. (In the past no supplements were available in my county.)

I called a Humana agent, who transferred me to Medicare's Limited Income NET Program. One hour talking to both agents and hold period. LI NET told me I should be speaking to Humana's Pharmacy Dept.; transferred me to an agent who told me he was having technical difficulties and the line went dead after 90 minutes total time including hold, transfer and misleading information. Called again, this Humana agent was rude and again transferred me to LI NET. The whole process repeated itself. I was told my coverage was ending in 15 days and being assumed by Wellcare. I called Medicare, who explained the confusion to me, but refused to give me my Medicare Number. I called Wellcare and in minutes the agent walked me through all the steps to apply for prior approval for certain medications plus gave me my Medicare number.

I am not Medicare eligible so I am buying Humana HMOx from the Michigan Marketplace under The Affordable Care Act. Humana HMOx will deny claims and decide a doctor is suddenly out-of-network without warning or reason. They also seem to play games with your payments to avoid paying claims. I began seeing Dr. ** in July 2015. Prior to making an appointment with Dr. ** I was informed by Humana that Dr. ** was in-network with Humana HMOx/Select RX Network. Dr. ** also stated that he was in-network with Humana HMOx. I continued to see Dr. ** on a regular basis for the remainder of 2015 and his services were covered by Humana without incident.

I have been with Humana for 2 yrs now under the affordable care act, yes ObamaCare. Yesterday I got a letter saying I had been terminated since March 2016 due to payments being late. My due date is the first but I can't pay till the 14th or 15th. It's been that way for about 18 months. I'm a caregiver and my payments are always late, for one reason or another. They never sent me a letter telling me that I was at risk of losing my insurance. Till yesterday, after it was terminated.

I called Humana Health Insurance today and it was definitely Humana. And right before I choose benefits, a spastic creep broke into the line and demanded my bank card number. I told him I didn't want to give it to him but he insisted I must give him my bank card number. I gave it to him despite a bad feeling. After that I spoke to Humana who knew nothing about this man asking for a bank card number. I called Wells Fargo and had to cancel the bank card despite having auto pay on it and tomorrow despite being ILL, I have to go to Wells Fargo and figure out what to do and get a new bank card. The morons who can't even speak English at Humana never discussed this with me and kept hanging up on me. As soon as I can switch to another company, I will.

I needed a prescription override because I will be out of the USA for a month. I cannot refill my prescription because the next refill isn't until June 11. The pharmacy attempted to get the prescription override but Humana would not do it. Humana said that I had to call. I have made four telephone calls to Humana. The first call to 800-865-8715, I sat on hold for 6 minutes to get to a so-called customer service specialist. When she came on, I explained that I needed a prescription override, the reason why including my dates of travel, and the drug. She put me on hold for "a moment." After six minutes on hold, I was disconnected.

I went to the same radiologist for my yearly mammogram for 10 years. I went this year and the billing person told me to check with Humana because they have been having problems. I called from the office and verified my coverage. A week later an invoice came and it showed they paid the bill. Six weeks later I got a reversal letter and a bill for 1,500 dollars. They said they no longer had my doctor in their Network. I was told to file appeal. I did and a month later they said denied because I didn't file in a timely manner.

Horrible! I received a bill from Humana confirming they would cover $50 of $200 bill for an urgent care visit. I confirmed with both the hospital and Humana that my insurance would cover a portion of this visit before going. After paying the portion my Humana bill confirmed was my responsibility the hospital continued to send me bills for the $50 Humana guaranteed they would cover. When I contacted Humana to confirm why they had not paid their part they could not give me any reason for their failure and only told me I could send a written letter in to request confirmation. I chose to file a complaint with their representative who told me I would receive a response within 30 days. Over 3 months later and I have yet to hear a peep from them.

Over a year ago, I opted to open a dental policy with Humana. After realizing that it only covered general cleaning, I chose to cancel when my husband needed extensive work. On April 13, 2016, I called their customer service dept and cancelled the policy. They informed me that I would receive my refund (for May's payment that had already been processed for the 15th) on May 1st. After fighting with them to close my policy, I was placed on hold and then hung up on.