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Reviewed Oct. 17, 2023
Apparently, this pharm. will not treat pain and depression/anxiety at the same time. Although they often occur together in a vicious cycle. They refused to fill my psych MD Rx (in which all of my MD's involved agreed upon) even after she called and sent in TWO authorizations. My advice is DO NOT USE this pharmacy if you suffer from these two conditions. I made no less than 10 calls to 4 pharmacists and 6 CS reps. for a total of 4 hrs and was told that they would take care of it. They never did nor did they call me back. They have made my life hell!!
Reviewed Aug. 14, 2023
Before I signed up with Humana they checked to see if my prescription would be covered for the year. They told me there was more than enough funds for the year. Now I go to pick up my prescriptions the price is tripled. I was not told the truth. They'd lie just to get you to join. Be aware of insurance companies doing this to you.
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Reviewed Feb. 10, 2023
Beware: I have an inoperable tumor in my spine and Humana refuses to allow me to fill my non-** medication for this constant pain. Humana has previously approved this medication for the last 7 years and they now want me to take large doses of an ** pain medication because it costs them less. They want me in constant pain so they can save money, they have no concern for my health or quality of life. I think they figure that if I am in constant pain I may commit suicide so they can ultimately benefit from my death and save more money. Do not enroll in Humana insurance plans!
Reviewed Jan. 25, 2023
Customer service is awful. They take your refill info and tell you they sent it in when they didn't. They don't care if you get your meds. I was on the phone with two different reps and I still didn't get my refill.
Reviewed July 19, 2022
Humana/CenterWell Pharmacy is the absolute worst pharmacy I have ever dealt with. First of all, it takes way too long for them to process the order before it ships. The representatives that answer the phones and the so-called “supervisors” are clueless. Every month I have an order, I have to call them several times to get the status of my order, and each person has a different story, contradicting each other. It’s just very frustrating having to call numerous times asking, “where’s my medication?”
Also, they should be available 24/7 like most all other mail order pharmacies are, but they close @ 8:00 p.m. and are closed on the weekends which really delays your prescriptions. And you would think a mail order pharmacy (especially one that takes so long to process orders) would offer next-day or even two-day expedited shipping, but they only have three-day FedEx shipping which is not even considered expedited shipping. I cannot wait till open season in October to get rid of them!!!
Reviewed June 18, 2022
Don't take CenterWell aka Humana Pharmacy, they will send your orders without sending their client's email stating that the client's orders were processed and they will make you take a carrier you don't like.
Reviewed March 16, 2022
I switched to Humana part D because they "covered" the medications I take. When I actually purchased some they denied coverage for a medication I have been taking for 10 years and I am forced to experiment with my blood pressure again by trying alternate medications. Two stars because my expectations for insurance companies are low.
Reviewed Feb. 9, 2022
First time receiving medicine from Humana pharmacy. I gave it all a fair try. All of it made me sick. Muscle aches so bad. Headache sick to my stomach. I would love to know what. They put in these meds. Cancel all of them. Would not recommend.
Reviewed Jan. 22, 2022
The worst customer reps. They had no knowledge of how to help, would get more **. I filed 3 separate complaints and finally switched to another company. Even Medicare got the runaround from Humana. The customer reps are poorly trained idiots.
Reviewed Nov. 15, 2021
If you have a med that you need to survive on, don't use Humana. The timeframe to get your meds might not be on time. Worst phone system ever to try to get an answer also. They seem to have to confirm the prescription with your doctor after they already received the prescription. If you're going to have a colonoscopy, schedule it at least a month out so they can get the medicine you drink the day before to you on time.
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