Humana RightSource RX

Terrible service. One hand dosen't know what the other one is doing. More excuses eery time you call. 72 hours they tell you before they receive your prescription electronically. Then I send them the poa because I am taking care of my mother and they say that be 10 to 12 days before they will receive it. I faxed it over, pony Express would be faster. Now 10 to 12 days before I will receive it. All together it will be 4 weeks waiting for a prescription and I am not sure I will see it then. Worse mail in pharmaceutical company I have ever dealt with.

My physician sent a prescription to Humana 10 days ago. They acknowledge receiving it, but have yet to process it. When I called, the service representative was unable to tell me when the medication would be shipped. Occasionally I receive refills I haven't orders so that I have a stockpile of some meds, but others, it's like pulling teeth to get them to fill the order. I'm retired and free pharmacy insurance is a retirement benefit for which I am grateful. But, if they aren't going to fill prescriptions, I'm not sure when "free" becomes a burden.

As a doctor who prescribes, this pharmacy is TERRIBLE. They always seem to not have any of my prescriptions on file despite sending them multiple ways. They should get sued, this is terrible for patient safety!

I'm a Medicare recipient on a Humana HMO Medicare Advantage Health Plan. For that reason, I use the Humana Pharmacy because I get a $50 monthly credit to OTC items. HOWEVER... Of course they overprice the items, so I'm not really getting $50 worth of things. And the selection is limited to Humana's choice of the cheapest products they can find, for which they charge a premium amount. How does $8 for a generic tube of toothpaste sound?

After researching on the Humana website that a drug I was prescribed was available at a local pharmacy for $400 brand name or $15 generic my MD called in for the generic. The pharmacy called me to check my Humana insurance info and then told me I wasn't eligible for the generic despite what the website said. With my plan I could obtain only the brand name.

I switched from CVS to Humana's on-line pharmacy. What a huge mistake. They constantly claimed my doctor wasn't responding - my doctor claims he was. They would cancel orders without notification. They had my doctor's fax number wrong on numerous occasions. When I asked to escalate a call I was told "management" or "leadership" would get back to me - they never did. Avoid Humana's on-line pharmacy like the plague!

I am fed up with joke of a company. Not one agent can think of provide answers to your questions independently. Six agents, six different sets of scripted apologies and very different answers to my questions. Paying $17 for expedited shipping should not take ten or twelve days from the time it is ordered. I too have had to talk to someone whose English is a second language. I guess they have a call center in Jabip, Every single detail of my experience is infuriating.

I suppose most customers know when it is time to refill prescriptions. It should not be this difficult. Something is definitely shady at Humana.

Humana is on the top worst drug providers to use for your prescription needs. My family Doctor has told me to stay away from Humana and Aetna. She said these are by far the worst two drug Pharmacies. I have had major problems. I pay over $80.00 a month for Humana Part D drug coverage. On two prescriptions I take, I can pay significantly less by using GoodRx. So, I am paying this $80 a month for their drug plan and I am getting zero (0) prescriptions from them. They are a complete rip-off. You want to talk about an industry needing regulation by the government. This is the epitome of an example of why government regulation is needed. That they get away with raping people of their money and in reality offering a customer zero (0) benefits is criminal.

I need a bushel of the most ROTTEN, STINKY ONIONS to give to Humana Mail Order Pharmacy!!! I am FURIOUS with Humana Mail Order Pharmacy!!! I paid for a Rx on 6/29/2019 which was $10. I kept watching my bank account for processing of the payment. On 7/1/2019 I went to order OTC items and it said I had a balance due and my order could be delayed because of my balance due. I called Humana Pharmacy and apparently the person who took my payment on 6/29 didn’t process it properly. So I paid again, for the 2nd time on 7/1/2019. This time the guy entered $100 instead of $10 (I checked my online banking while I had the rep on the phone) and advised him there is a error…. he said he’d call by 5pm ET to follow up and he didn’t.

Every time I have prescriptions sent to Humana pharmacy, it takes forever to get them!!! Processing???? Really!?! You must be making the damn pills!!! No sense of urgency! Not enough help? Hire more people! Inept help? Get new people! This is not hard! Please try harder!