Humana RightSource RX

I placed an order for 3 prescriptions with 3 Rx numbers. Since Humana in the past had mishandled my prescriptions, I followed up with several phone calls to get status. For each call and each separate Rx number the automated system said the meds were shipped on Jan 5th and should arrive by Jan 13. On Jan 10 I received 1 med but not the other 2. A week later I called and talked to a person and they said the 2 meds were not shipped because they were not able to get Dr approval. They did not contact me that they failed to get approval. Their system said that the meds were shipped.

The plan worked well for the basic prescription refill process. But when I went in for back surgery I found that Humana doesn't fill in hospital prescriptions. I paid for my medicine with the hospital bill and tried to have Humana reimburse me. The first response/denial was that I didn't provide proof of payment. The next response/denial requested proof of procedure. The hospital sent an itemized bill showing not only the procedure and prescriptions but what they had charged me. The next response/denial was that the hospital's paperwork was not adequate for Humana's purposes.

My experience was terrible from the start. My physician had to send my order 3 times. Information on my account for prescription order processing was late. My order was delayed after it was finally received because I had to approve the order. Then after that it was delayed again because I had cancelled the insurance and my credit card for the end of the month but they still required a credit card to process the order before the end of the month. I wasted at least 30 phone minutes following up on the phone. Their automated phone service is verbally lengthy with useless and repetitive information. I strongly suggest you find a different provider.

I got an automated call that it was time to get more prescriptions. I called back, went thru the prompts and when it got to the part where they confirm address I said no as I was moving in a few days. I had already changed it the day before with Humana. I guess Humana and RightSource don't communicate with each other because RightSource had my old address. So a customer rep came on and I gave her my new address. She put me on hold for 33 minutes, so I finally hung up.

On December 6, I decided to cancel, close out my Human Account for good, my Prescription Part D Medicare with Humana. I called that day, cannot get through, no matter what time I called. I called following day, I was on hold for 2 hours, whether it's before 8 am or after 6 pm EST. Horrible! I called again on December 7, 2018, I was on the phone for another hour, was transferred from one person to another, like 4 different people, just terrible! Today, December 10, called again before 8 am, was on hold for 1 hour and 15 minutes, able to get to the right person to close my account, yet this Rep said, I need to send in a Letter of Request of Cancellation! What!

I called over one week ago to refill my HBP medication. The script expired, so the recording said they, Humana, would contact my Dr. I called 8 days later, as it never showed. When I called back, today, Sunday, it repeated the same recording. My husband, me, and mother will be looking for a better source. Also, they tell me to call back during regular business hours. Don't use Humana. I go through this every 6 months. Bad response to customers.

I have run into extremely inane problems with using Humana Mail order pharmacy. To try to refill an asthma medicine this is what happened: Placed refill order. Got phone call that the dispenser for this inhaler changed so that my prescription is no longer good and I had to get a brand new prescription from my doctor because essentially the shape of the bottle changed. Doctor's office put through new prescription while I was on the phone with them. A day later, nothing had happened on Humana's end as far as getting an email alert that they received the order and my online account showed no order.

I requested a refill on ** 3 weeks ago and when it did not arrive in a week I called to check. This is allegedly a life-sustaining drug and I was running low. Pharmacist said he would expedite the order because of an error on their part. That was a week and a half ago. I paid 492.00 for 90 day supply. AstraZeneca says it should be 135.00! I am now out of the Rx and it is still being processed. Paid 243.00 for this same drug and quantity in May. NEEDLESS TO SAY, I WILL NOT RENEW MY PART D WITH THEM. Silverscript copay for me would be 107.00. I have been with Humana for 15 years and have had nothing but grief but this is the last straw. THIS COMPANY IS UNRELIABLE AND DISHONEST!!! I am notifying Medicare, the Insurance Commissioner as well as the Attorney General and AstraZeneca.

I ordered a prescription more than two weeks ago and had been checking its progress. During the process, it said it would take about two weeks. It was at the pharmacist level and I received an email that they needed and had requested more info from the doctor. This is a prescription I have been taking for almost a year for Barret's Esophagus. This morning I looked it up again and the prescription order has been canceled. I received no further information. No phone call, no email. I thought it was in the mail until I just pulled up the order to find it canceled. I was trying to do mail order because I didn't want to stand in line for an hour at the Walmart pharmacy and I would supposedly save 2 extra copays. I was out of the medicine when I ordered it and now I find I have to start over. Now I have to call to find out what was wrong but of course, they aren't open yet. Beyond upset. My insurance agent talked me into this policy and I can't change until January.

Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state “no refills” and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate. Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Human violate the law by deliberately changing the Doctor’s orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied “Huh”.

They tell you your drugs are in the mail and (three times) they weren't. They "accidentally disenrolled" me without notice to me meanwhile claiming my scripts are in the mail and they billed me every month for the premium. They explained that the premium billing is separate from the prescription filling and they have no control over whether I get my scripts or not, they just want my premiums. Getting my prescriptions is between me and the mail order system they contract with. How is that??? When the scripts did not arrive as they promised, I was informed they could not find me in the system because I had been dis-enrolled!!! How? By whom? For what reason? They were getting my money from my SS Check, they had no reason for it and knew not who in their system did it.

I have been without my medically necessary prescriptions for three weeks. I made sure to have my prescriptions refilled 2 weeks before they were due, so that I would not have a lapse in taking them. At 5 days late, I called Humana to ask where the prescriptions were, and was told they were in process. At 2 weeks I called, and I was told that the prescriptions were in process. At three weeks, I have called 4 times to urgently get my refilled prescriptions, and each person has told me that the prescriptions were in urgent status to be sent and would arrive no later than today.

On at least 6 different times, 3 in the last 3 weeks they have withdrawn money from my account without my permission. Most recently $194.00 which caused a roller coaster of returned checks and $32.00 fees for each. They never contacted me in any way to tell me they were withdrawing or what the amount was??? Plus they don't reimburse returned check fee even though it was their fault. I do not allow automatic withdrawal and spoken with Humana more than once about this including today. I just withdrew all my prescriptions from them today. I don't trust them anymore. I live on Social Security and those bounce fees are my food and expense money!!! I just withdraw all my prescriptions from them.

I tried to have Humana Pharmacy "call away" 2 of my prescriptions from a "discount" pharmacy near my home in Florida. The young lady I spoke with informed me that "the pharmacy who presently had the script." Had to call Humana and request that Humana Pharmacy "accept" the script from them! I am 87 years and split our year between Pennsylvania and Florida. This means that I have had to transfer prescriptions twice a year. I have never called the "old pharmacy" to request that they call the "new pharmacy" and request permission to "transfer the script". It has always been the reverse! As I felt this was a silly request, I called Humana and asked that they contact my Pennsylvania Doctor and get NEW scripts from him. They apparently repeatedly tried to reach him, without success. (Also without alerting me.)

I have been outside the US for several months and have run out of my normal prescriptions. I would like to have them waiting for me when I get home, instead of having to wait a week or more or having some other problem (which this company is prone to have). However, I cannot access their website outside the country. Why is this? I have no trouble with all other websites that I use to take care of business, pay bills, etc. in the US. Only Humana says "Access Denied - You don't have permission to access "http://www.humana.com/logon" on this server. Reference # **."

They will not send drugs until they hound you for days about verifying they are for you! Even after you log in just to return their unneeded call! They will repeat, repeat useless info even after having already having given it to them. NON-essential phone wasting time. If you're on vacation when they want to "Verify" this or that, you're out of luck for that prescription. Essentially a harassment call! Spend the extra time and expense and go to Walmart!

Humana does not know I was with them for many years, they lose records left and right, they sent me a letter wanting me to prove that I had part D coverage or pay a large penalty. It was them taking money each month from my SS account. I have kept the records. They have not. They want to penalize me for not being covered? They were supposed to be covering me, they were paid too, but I think they did not know. What a company, very mismanaged.

This company is absolutely useless. I have had NO prescriptions, WRONG prescriptions, INCORRECT dose prescriptions. For ONE medication I have been on hold for 15 minutes. DO NOT USE THEM. Go to Walmart.

I recently reordered 3 prescriptions from Humana. I ordered on a Friday. On Monday I received an email saying my prescriptions had shipped and I would get them in 3-5 days. They sent a USPS tracking number. Each day since Tuesday, I checked the USPS tracking. Every day (Tuesday through Friday) it couldn't give me a delivery date, saying it was in "pre shipment". I called USPS and they said they received the pre-shipment notice but had NOT yet received the shipment from Humana, so the 3-5 day delivery was impossible.

Worst website ever!!! They send me daily emails telling me that some prescriptions are ready for refill, but when I try to access the site to order refills, it is always overloaded and says to "try later". VERY ANNOYING!!! The only time you can get through is very late at night or very early morning.

Dissatisfaction and disgust, was told by phone this plan was better and cheaper than my WellCare, which I liked except from being informed by WellCare that my pharmacy of choice was no longer theirs, so I supposed incorrectly that a plan named Walmart Humana would be more to my liking, filling my first prescription was charged 1.00, and informed I could only get 30 days, which under WellCare was 90 days and zero dollars. Highly irate I pulled car over and looked at Humana card and proceeded to call 800 number on it to complain-using both numbers. I unbelievably go an advertising recording on how to get discounted car towing and gift cards for other businesses for a small fee, you believe this?

I just got a prescription for 30 ea of 100 mg ** cash price $13.42. I had the pharmacist run it on my Humana RX plan and he said the price was OVER $40! I have a $450 deductible so Humana triple charges to cover the low premium I pay of $20 per month. I am very unsatisfied with this company. But I haven't needed meds yet so maybe I won't need this bad drug plan... Hope...

Too bad I didn’t read these reviews before I signed up. I had Humana Walmart Part D last year and was very satisfied with Walmart pharmacy. During the current signup period I learned I could save time and money by keeping the plan but using Humana Pharmacy instead. During my 1st week as their customer I have concluded my only sane choice is to go back to Walmart. Absolutely every one of my 12 contacts except for initial enrollment has been a disaster. There is no coordination between departments, their website is a joke, their customer service reps are untrained, I have been given different prices 3 times, disconnected, etc. These lapses make me extremely pessimistic about the probability that their purchasing department and pharmacists are any more qualified.

Went to Humana starting in 2007, use RightSource and that it’s all Humana. Had a problem when I first started with them constantly calling but after taking myself off their calling list I’ve never had a problem.

** is a narrow therapeutic index medication where fluctuations in exact dosages can be fatal to the consumer. Humana mail order pharmacy will not stock or order a specific generic manufacturer's product with a doctor's prescription order. Humana cannot tell you which generic manufacturer that they current have in stock for any of their ** dosages. Small variances may be acceptable in manufacturing but can be harmful if not fatal for people who must maintain a therapeutic medication range. This therapeutic range can be difficult to achieve initially but once a series of stable PT/INR tests have been achieved, then it is imperative to stay with this medication regimen.

I have been using Humana mail order pharmacy for more than eight years and they have never let me down. When I need a refill they always call and ask me if I would like to refill my medication and all I need to say is yes, and they call my doctor office for me. My prescriptions come in 90 day amounts right to my mailbox and cost me nothing, which is a huge help because I am on a low income.

Humana has a CS Rep who lives to talk in a monotone voice on and on about nothing pertinent just to hear herself talk. They repeat everything without shame and apparently believe everyone is as stupid as themselves. I'm changing to another service as soon as possible! DO NOT EVEN CONSIDER using these keystone cop troglodytes!

I called to pay 3 months premiums $17 each month total $51. Gave them routing number & account number of my checking account. I even had them read it back to me. Perfect. A week later still in my checking account. They never even tried taking the $51. Checked at my bank, they told me they never made an attempt at getting money. It would have showed up if they tried. So the money is still there.

I fell and injured my left leg. The pain was excruciating and I went to the ER to get checked out. They said that I needed to get an MRI. I saw one orthopedic doctor who just said that I had bad arthritis and that he would start treatment with ** shot. That failed and this same doctor ordered a new shot called ** to be injected into my knee. I started seeing one of his colleagues, because he moved to another state. The new doctor ordered an MRI and found that I had a distal femur fracture and a torn meniscus in my left knee/leg. Now I have $209.00 in a prescription that I won't even use, has not been opened, and they will not refund my money. I and my husband are both disabled and on a limited income. That money could go to other medicines, doctor's visits, groceries, and gas for our auto, that Humana says is ok to be expendable. I will never use Humana after this year, and I will tell everyone I know not to use Humana.

After spending three days with different customer service reps., I am now convinced, why do they even have customer service or for that matter why do they even exist as a company. Help is the last thing in their mind. I called the help desk to inquire about my order. Two days before this, I had called about the same and after being directed and redirected a pharmacy person told me he will get it expedited and shipped that day. I called yesterday and wasted an hour when they told me it will be shipped today... Since nothing happened I called again but this time the lady told me it will come when it will come. On top of it she said the orders are filled in a warehouse and they cannot get in touch with the warehouse.