Humana RightSource RX

Beware: I have an inoperable tumor in my spine and Humana refuses to allow me to fill my non-** medication for this constant pain. Humana has previously approved this medication for the last 7 years and they now want me to take large doses of an ** pain medication because it costs them less. They want me in constant pain so they can save money, they have no concern for my health or quality of life. I think they figure that if I am in constant pain I may commit suicide so they can ultimately benefit from my death and save more money. Do not enroll in Humana insurance plans!

Customer service is awful. They take your refill info and tell you they sent it in when they didn't. They don't care if you get your meds. I was on the phone with two different reps and I still didn't get my refill.

Humana/CenterWell Pharmacy is the absolute worst pharmacy I have ever dealt with. First of all, it takes way too long for them to process the order before it ships. The representatives that answer the phones and the so-called “supervisors” are clueless. Every month I have an order, I have to call them several times to get the status of my order, and each person has a different story, contradicting each other. It’s just very frustrating having to call numerous times asking, “where’s my medication?”

Don't take CenterWell aka Humana Pharmacy, they will send your orders without sending their client's email stating that the client's orders were processed and they will make you take a carrier you don't like.

I switched to Humana part D because they "covered" the medications I take. When I actually purchased some they denied coverage for a medication I have been taking for 10 years and I am forced to experiment with my blood pressure again by trying alternate medications. Two stars because my expectations for insurance companies are low.

First time receiving medicine from Humana pharmacy. I gave it all a fair try. All of it made me sick. Muscle aches so bad. Headache sick to my stomach. I would love to know what. They put in these meds. Cancel all of them. Would not recommend.

The worst customer reps. They had no knowledge of how to help, would get more **. I filed 3 separate complaints and finally switched to another company. Even Medicare got the runaround from Humana. The customer reps are poorly trained idiots.

If you have a med that you need to survive on, don't use Humana. The timeframe to get your meds might not be on time. Worst phone system ever to try to get an answer also. They seem to have to confirm the prescription with your doctor after they already received the prescription. If you're going to have a colonoscopy, schedule it at least a month out so they can get the medicine you drink the day before to you on time.

New member to Humana Walmart Value Rx Plan, broker said they had good ratings. Real experience proves otherwise: terrible customer service, terrible online portal. When I signed up for Medicare Part D Walmart Plan I received two page mailer with card that had no details on how to sign up for mail order or phone. Not one sentence in mailer addressed when and how to sign up for Humana.com portal. I tried reaching out by phone to numbers offered in mailer only to have automated system state the system was for 'providers' only.

Awful experience. Company representatives will tell you amazing prices, just so that you will feel comfy and transfer all of your Rxs to their mail order pharmacy. 1st rep stated to me that I have to call Walmart and have them transfer the Rxs to Humana. Walmart told me that it works the opposite way. That Humana has to call Walmart to make transfer. Should have been the 1st red flag. Staff also quoted me prices, which made me approve the transfer, because of the low price.