Humana RightSource RX Reviews

I'm going into my second year with them. I was unable to switch to another company for a number of reasons. 1) It takes forever to get to talk to a live person 2) They frequently send me emails or make robo calls to me that are inaccurate, 3) I've placed about 10 orders with them and they have yet to get even one correct.

I want to say so far, I am satisfied with the service.

I ordered certain otc med on nov 11, 2014, they sent me everything wrong. I called customer service 855- 211 -8370 at 1.30pm on Dec 15, Woman named Chrystal or Kristal answered. After repeating my complaint several times, she stated that she will order a "SCRIPT" and inquire and will let me know in 72 hours. After that no response.

My husband & I both use ProAir HFA inhalation. Mine is 1 for 90 days and his is 5 for 90 days. I noticed the difference in cost was interesting: His cost figures out to 25.00 for each unit and mine is 48.28 for 1 unit. I called not only Right Source, but also Humana as they are the contracting company. No one could tell me why the difference. Now that I have both invoices in I find that Humana/Right Source actually charged him .80 less for each unit but also he has an insurance payment from Humana for 22.48 for each unit. My invoice shows no discount and no insurance payment. So this has to be by volume. Which only tells me that there is something really wrong here, if they are pricing drugs by volume before paying an insurance premium or drug discount.

Back in October I was eligible for Medicare and applied for Medicare D prescription plan. This is the insurance I was given. I placed my order for Prilosec 40 mg 2x day for 90 days or 180 tablets. Person told me I did not need to send in my RX as they would call the doctor and get the order. After 10 days I called and was told no order was received. Apparently no one called the doctor. I was told to have MD fax over the order, which was done. They claim they did not get that order. Told me to give them my doctor fax number, which I did. I waited again. When I called a week later I was told the doctor fax number did not work.

On 12/9/2014, I called Right Source about my anti rejection medicines .The lady that answered started going over my meds and when she got to the rejection meds, she started quoting a deductible, one was $1249.00 and the other was $31.48. I told her that this wasn't correct, that I have a zero deductible. She told me until I paid the order wouldn't be shipped out. Here's where the fun starts, for the next seven hours a lady from the State Health Insurance Assistance Program (SHIP) and I, was on a three way call, trying to straighten this mess out with RightSource and got moved around from one place to the next. We have been told I was in a donut hole, which wasn't true, then told I always been paying a co pay, not so and then we got down to another, telling us that my meds are under a part B plan and Medicare was suppose to pay.

I have had nothing but good experiences with RightSource. I received a letter from Humana that certain drugs will now have to have a new refill on each time due to government regulations on them. One particular drug that I take can only be refilled every 30 as opposed to the every 90 days. So no more scripts for 90 on this medication which does not contained any narcotics. This is new government regulations not RightSource's problem. I have had nothing but good experiences with them.

Here's exactly what happened:

I am writing to express my deep frustration and displeasure at the quality of service I have received from Humana Right Source. I have had a long standing prescription with Right Source for clonazepam (1 mg tab take 3x daily) which I am fully aware is classified as a C (controlled) drug. I have been on this drug for 16 years due to muscle spasms.

Maintenance drug not refilled because other drug was added and held because of co payment. Couldn't they have just sent the maintenance drug and dealt with the other one separately?

My husband has just experienced the most frustrating and unprofessional experiences in his life. The staff at RightSource is unprofessional, not consistent in their responses and certainly not empathetic to the customer's concerns or needs. There are multiple issues with Humana and RightSource. My husband called to have his blood pressure medicine refilled and requested that the charge be applied to a particular credit card. He was told there would be no charge, even when he asked multiple times. RightSource charged his debit card, not the card requested. When we refused shipment & returned the package, unopened, the package was returned to us with instructions to call for a return label. When my husband called for the label, he was told "no, the pills are yours!" In the meantime, the doctor sent a script to Walgreen's for blood pressure pills and Humana denied the script! My husband is now 2 weeks without blood pressure medicine! The doctor's staff tried calling and working with Humana and RightSource and experienced the same unprofessionalism, rudeness and lack of customer service. We are spreading the word: No RightSource!!!

My doctor called in 5 medications. One is on national back order, and I worked with them to have them put it on hold until it becomes available - they wanted to simply cancel that prescription all together!!! The medication that my doctor called in for me to use until that medication is available, they wanted to cancel because it has the same active ingredient - despite specific instructions from my doctor to fill it for use until the injectable version becomes available.

Judging by the number of the recent complaints (217) with the 1 star rating in a consumer satisfaction, I am understanding why I have so many issues with receiving my refills. Every time. Between "we trying to get in touch with the doctor" (Publix nor local pharmacies seem to have this problem) and "order needs to be paid for before shipping" - after I clearly authorize the customer service to use the card on file while placing my order. This time again waiting for the order to arrive for weeks just to find out it is on hold (needs to paid for in advance). Internet "order status" info misleading (order shipped) and then changed into "on hold". Company is clearly mismanaged.

Humana pestered me to get my scripts by mail, so I did. Gave them all my info, and scripts. Did not care if they showed up, because I had a back up at Walmart. The scripts never came, so I had them filled at Walmart. Then I get a call from them, asking me why my doctor did not send in the scripts, so I ask to verify my Doctor's info. They had the right name but the wrong Doc. My Physician was in R.I. they faxed a Doctor in San Francisco asking him to fax my scripts. After that got settled, I have never gotten all my scripts. The ones they don't ship, I get filled at Walmart. They can shove their robots phone calls, and Malaysian script fillers. I get the same low price for a 90 day supply at Wally World.

My husband is disabled and we are both on Social Security. We have been with Humana/RightSource since June, 2013. In 2013 his only prescription was $0.00. We never received notice of a change for 2014 indicating there would be a deductible for medications. We cannot afford a deductible. We re-ordered in Jan. 2014, the representative said our price was $0.00. Two months later we get a bill for $120.68. When we called we were told that the reps had not been provided the new guidelines prior to the middle of January and that they were quoting 2013 rates and that we should not rely on what they say anyway. I said I felt they should back up the price they quoted. They said that was not how it worked. We offered to send back the one unopened bottle of meds so we could get a credit and we were told we were not "allowed" to. We made a payment arrangement and got a billing statement for a couple of months.

I called them last week. They messed up my order. This has happened many times to me and my wife. I have a cc on file for our drugs but yet they bill me by mail. Today a supervisor called me and said they would send me a receipt for the one time payment of $14.00, then she told me I had a order that was just sent. I did not order that drug, I am not on auto refill, and is sending a return label. I didn't know anything about the new drug being sent till she told me, and then she hung up on me (poor customer service). They have been messing up my wife and my prescriptions many times, we are going to stop using RightSource.

Called right source for pricing on a drug was $152.50 per box, went to Walmart was $82.50 per box. Called right source, now it's $54.00 per box. Order it at right source, waited the 9 days, now they billed me $82.50 a box, called and told me the $54.50 was a guesstimate. What crooks

Three consecutive refills, three consecutive notices from Right Source that my Doctor never responded and three consecutive calls to Right Source giving them the correct TF and fax number for my Dr. Right Source "corrects" after each 30 minute call, but persists in using a TF number not used by Dr. in 7-8 years and a fax number for a practice she left over a year ago. Each time I call and give them the correct number, I am assured it won't happen again... and it does. It not that Right Source makes mistakes. It's that it has demonstrated an absolute inability to correct its mistakes. The gentleman from its Resolution Center, Eddie (declined to provide his last name) was rude, interrupted constantly and never let you finish a sentence before beginning to talk over you. This is the first time I have ever posted a complaint about a company, but then Right Source is the worst company with which I have ever dealt.

Was ordering meds thru Right Source - started to feel bad after taking some of the meds for awhile... Called the pharmacist and inquired about the meds as to find out if there were some fillers or other ingredients that may have been in the meds that had not been there from other manufacturers.... He could not answer, told me to contact my DR... After doing a little research, I found that all my meds were manufactured outside the US mostly in India.... Why can they import my meds from other countries and tell me it is against the law to order my meds from foreign countries??? I quit using them and use a local pharmacy and have not had any more weird side effects..... Check all your labels and look up the mfg. Who knows what is being put in these meds from foreign countries...

Every quarter we attempt to reorder prescriptions. Every quarter RightSource insists on using a credit card. We require payment by check. Humana tells us we can pay by check or Credit Card. We have gone to RightSource Supervisors and still get nowhere. Our health care contract with Humana does not require credit cards for payment of premiums or prescriptions. I am on the phone with RightSource and am being told I need a credit card! Any lawyers out there that can resolve this. My wife is running out of medications.

We've been customers of RightSource for several years. Until this year, we have not had many complaints. We've always ordered online, and orders were quick and accurate. I don't know what happened this year, but it's been a disaster. Every time I place an order, when I check online the next day, it's in duplicate or triplicate, with about 2 orders saying "canceled" and another saying "in Process" or "delayed. " Generally I don't notice this until way beyond the fact, because I don't usually check online unless it's urgent. Which is a good thing, because when I do check the orders section, it's a nightmare to behold.

I have been unable to cancel the Rx Humana Preferred Rx Plan (PDP) S5884-115 Renewal in spite of many phone calls to 1-800-486-2668 and 1-800-281-6918. The prescription drug Aggrenox has been removed from my drug list by my PCP. Any suggestions or help will be appreciated. Thank you.

Including cancelled orders, shipments to wrong address, fraudulent billing practices, incompetent employees, pestering my doctors, blaming my doctor when they screw up, losing prescriptions, not following my request to communicate via email, not providing email contact info for customer service, and to top it off they have now screwed up their website FUBAR and all of my prescriptions have been deleted. Will be using local retail pharmacy from now on and will drop Humana ASAP.

Humana RX plan through their pharmacy Right Source is the absolute worst service provider I have ever experienced. Two weeks minimum from the initial request for a prescription to be delivered to your home, that's providing there are no questions or problems. My personal physician has asked me not to re-new with them as they have continued to contact her office with frivolous requests.

I sent in a narcotic prescription a month ago and Right S. said it couldn't be filled yet! Fine, so I check back (online) and it's now ok to order. I order the prescription and 3 others that were ready! Check the progress a few days later and they are all on hold because the pharmacists wants to talk to my Dr about one of the meds messing with the other! However they shipped the same two meds together the last time and there was no problem! Anyways that's fine so customer service says they will ship the other 3 scripts! Well I check back today and now there is something wrong with every script and of course they are being held per the pharmacist! So needless to say I will not be filling anything with right source again!

I ordered some prescriptions and was told that a diabetic med had put me over into the 'Gap' in our Humana coverage so the meds would cost $422.29. I told the man I was ordering from that I did not want to pay that amount and to cancel the prescription. Which he assured me he did (took down names and employee numbers by the way). I checked my bank account while we were on the phone and it said that the money ($432.58) had been removed from my account even as we were speaking.

Right source held up my entire medication order (5 medications) for 6 days because of a question on ONE medication. They should have shipped the other 4.. Even when I called to request the other meds, I was told the order could not be cleared for 1 to 2 days.

Humana Advantage said we owe them almost $500, but that wasn't the reason they called. After spending most of 2 days and three phone calls to the call center, with the last call ending when they disconnected while I was on hold, I could not find the name and mailing address of a real, actual human. After reviewing our records about $150 less that they claimed. In December 2013, they deposited over $450 in our account. Humana is into making money and not helping Medicare patients.

Today I received my Amex bill and found TWO charges for over $1100.00 from RightSource on the same day. They double charged our medicine - NEVER INFORMED US - but ONLY put a credit on our RightSource Account instead of issuing a credit on the credit card, thus causing us to have a balance due on Amex for TWO $1100.00 charges. Nice! I spent 3 hours on phone calls to day and they just can't seem to issue us a credit for almost TWO WEEKS!!!!! (If I bought a scarf I'd get faster credit refund.) They promised my husband they would call back with a resolution... and guess what... NO CALL. They had promised I'd receive a call from the supervisor and guess what... NO CALL. I think our next call will be to Medicare Fraud unit and our State's Insurance Commissioner. Something is VERY WRONG when they can charge your credit card twice, never notify you, never send you a receipt and then fail to be able to TIMELY issued a credit or even return calls. EXTREMELY UNHAPPY.

A pain in the butt to deal with. Nice enough on the phone. Don't follow through with what they say they are going to do in terms of obtaining new prescriptions. They repeatedly fail to obtain prescriptions from my doctor, don't notify me the prescription is not going to be refilled and claim the doctor doesn't respond when the doctor has a prescription refill line as well as a fax line to deal with prescriptions.

I'm a little surprised to read "they never called" experienced by the majority of you folks. My issue is that RightSource begins leaving messages two weeks before the refill, knowing full well that Humana won't let them refill the meds that soon. The phone calls continued EVERYDAY. I call them and advise that I can't get the refill yet and asked if my account could be marked to stop these calls so soon? No. I asked for the person's name that could help me with that request. Her reply; you just need to place the order.

I placed an order shown as refillable on July 18th. On July 24th I received a form letter stating the refill prescription was either not in my plan or provider had not authorized it. I contacted my provider, spoke to his nurse who said she has sent authorization. I call the RightSource customer service line, waited 9 minutes and had to hang up for an appointment. Called back the automated system, couldn't find my ID or date of birth. Finally after another 6 minutes, the operator said it wasn't cancelled (even though on their website that what was displayed). He transferred me to a specialist who said it was not authorized by my provider and they needed to fax the authorization to them. Much easier to just go to your local pharmacy, especially if you've run out your prescription.

I have a medical condition which makes it very difficult to speak. RightSource's website says you can call, EMAIL, etc. But no email address listed. I have been trying for several weeks to get one of my subscriptions filled to no avail. What happened to accommodating people with disabilities?

If I hate everything about the medical part of my life, I would hate RightSource the most. Abysmal service. I ordered my prescriptions on JULY 8. On Friday, July 18, I was called by RightSource about a refill. I told them I HAD my prescription already. Curiously, $12.99 was billed to Amex and the other medications, which I was told were FREE were SHIPPED on July 8th. The next day, I received a letter stating my order was not filled as there was a charge. Now, it was on. On Monday, I called them while I was at my CVS Pharmacy. I asked them to get an override as I had not received my meds per the letter. The Tech was on the phone, and was never able to get the override. Conveniently, a blood pressure tester was there. My Blood Pressure was 174 over 110. This is due to how pissed I was. Left with one prescription. Three STILL not filled. Lo and behold, they called me AGAIN about the same prescription. I told them in very colorful language they shortened my life and were literally killing me due to my elevated hypertension. When I asked how much I owed them, this is literally when I blew my stack. $0.00. Closed my account and will be pursuing additional action. As of this writing, I had to spend over $50.00 to get my meds. Never again. Go ** yourselves.

These are the most incompetent people with who I have ever dealt. I have tried for almost two months to get a Rx filled. Sometimes they say it is filled and ordered, the next day it has been cancelled. The next day it is not covered, followed by we have no prescription. Yet I have a letter from Humana dated the previous week that all the drugs are covered with the authorization dates. How do they stay in business? If there were a ration below one (1) I would give it.

My doctor faxed in new prescriptions to Right Source 3 times. On the third attempt I received 3 form letters (one for each prescription) stating that "we cannot process your order at this time. We weren't able to verify your plan information, including your eligibility for mail-order service and your insurance benefits". The letters were addressed using my middle name and to my old address in Houston TX. I contacted both Right Source and Humana and was finally told they could not do anything unless my Doctor sent in new prescriptions showing my name as listed on my insurance card. Humana verified that my information is correct in their records.

Twice now I ordered a refill and needed expedited shipping, I was going out of town both times, which is advertised as an option. The site never asked me for that option, so I followed up with an email (they don't give you their email address, I had to search and search). The first time someone responded and made the change for me finally. Fine. The second time was really important. I got up at midnight to place the order as early as possible. Again no shipping option provided, again I followed with an email. This time no answer so right before lunch I called, representative sent message to the pharmacy for me. I called back again in a little over an hour and they tell me too late it shipped. I wouldn't accept that so after a long conversation they tell me they did an "override" and "just call your doctor for another script to fill locally." It's a controlled substance, I live in Florida, doctors won't do things like that. She was in no way giving me another script for something coming to me already, and made me feel like a criminal. I'm pulling all my Right source scripts.

First time using Rightsourcerx and it will be the last. What a run around! I can't believe how many complaints there are about this service or lack thereof. Prescriptions on hold because of being over $30.01 limit yet was informed they do have a credit card on file. No one called me.... I called to see on progress of meds. Never again. And if I was quoted, "10-14 days" again, I think I would have thrown the phone at something. Don't use this service.

Had 7 scripts sent by doctor on June 11 2014. Still haven't gotten 6 of them!. Extremely POOR customer service, absolutely no training it seems. And, no contact between departments. I'm stuck till the end of the year I guess and will make a change then but I don't recommend them. This isn't the first time I've had problems and I consider anyone lucky who has had no problems with them. Oh, lest I forget.....I also received 19 letters within 2 weeks regarding 2 prescriptions that were not on the formulary but they offered no suggestions on what to substitute.

We have been on this insurance a little over a month. Our first prescription to RightSource RX contained Insulin, Blood Pressure Medication and Glucose Test Strips. This was turned in around the first of June. The Insulin and BP pills were sent right away, but the test strips were "lost" in the system and never sent. We called back June 23 with another order for the test strips. We have not gotten them in yet. Several phone calls have been made where we have been told there is a delay with the order. For a diabetic, delays like this can be life threatening. We finally went back to the Doctor and had a prescription called in to Walgreens. We shouldn't have to do this or wait a month for the needed medication. Service has been poor at best.

This is not the first time, it's ongoing-- extremely long holds on phone, plan on a half day when you call after holding and being transferred. Inconsistent employees. Telling you they will call you back and never do. Hold up orders when the medications are emergent. This last time they were asked to expedite the order as I was going out of town unexpectedly on a vacation and needed meds. They did ship SOME of it but did not ship the insulin syringes. I'm sorry doesn't fix it. I'm leaving and don't have time to wait for them. Some of the medication is missing from just about every order. Do you hire these people off the street and not train then? It's a wonder people don't have heart attacks from dealing with this mess!!!

I have called Rightsource three times because my RX was still stating "electronic shipping information received on 6/27." Well it is 7/2 now and it is still stating the same info. One CSR said that is in fact was not shipped until 7/1 and I would receive it in 3-5 days. While the other two stated it was shipped on 6/27.. I need this medication.

My doctor electronically faxed my prescription on 2-1-14, and 6- 15-14 I still do not have my medications including my blood pressure medication.

I have had problems in the past with renewing expired prescription and always per RightSource it is the doctor’s fault. I have even taken the time to contact my doctor when I need a prescription renewed with RightSource and had the doctor fax them my renewal. For some reason it takes several faxes before they seem to be able to renew a prescription. This has gotten to the point where one of my doctors is sending me a copy of their fax to RightSource. Their lack of customer support is appalling and their indifference to the health problems they are causing their customers should be considered a medical crime. Use these people only if you are desperate and cannot get coverage from a local source.

I am a totally dissatisfied customer who will move away from Humana RightSource at the next re-enrollment opportunity. I have been generous with my patience, allowing RightSource three strikes before I declare them "out". Here is the third strike. Last week I received a reminder from Humana RightSource that I was due to reorder a medication which no longer allowed for a refill. I agreed, via RightSource's website, that they should contact my doctor for a new prescription. At that point the order had a prescription number, but soon after I saw that the order had been cancelled with no reason given.

Nobody cares and nobody helps. There was a huge overcharge for the cost of medication. They billed me over 117 dollars for a drug that Walmart sells for 10 dollars, CVS for 12 dollars, Walgreens for 15 dollars. They are charging insurance companies this inflated price with no regard or care for their error in billing because they think that is ok since the insurance company pays, so the customer doesn't really care, WRONG!

Right Source is owned by Humana. Right Source and Humana will not disclose the retail prices on drugs. I spent 2 hours talking/holding with customer service trying to get the retail prices. I was told they didn't understand what I was asking for. I was "stonewalled". After talking to customer service I contacted the local representative. He told me that he didn't know if he could get the retail prices but he would try. I now know this is folly. The retail price is what drives you toward the Coverage Gap (Donut Hole). In previous years I have had to use Canada Drug at the end of the year to fill my prescriptions because I was getting close to the Coverage Gap. I was able to call several pharmacies in my area and they were happy to provide me with the retail prices.

Doctor Appointment May 14, 2014 with Darlene ** she emailed prescriptions in at approx. 9:30 am. I called Monday 5/8 to expedite the order was in holding for payment, I told her there is a credit card there on file. "Yes I see that, but I need your permission." Why didn't someone call, could not explain. I called today to expedite again order, still there no reason. I have been without blood pressure medicine for 1 week. Very bad business with medicine.

Wife had total knee replacement surgery, developed complications after d/c home. I called Rightsource to ask if I wrote to expedite prescription on prescription acknowledging extra charge was to be a man that Right Source would not promise to mail anything to Florida. Explained to him the urgency and need for medication and again had to listen to his smart mouth reply. I won't tell you what he could do with his attitude, but I will never use Rightsource. Humana should re evaluate their connection to Right Source and discontinue the service. Shame on Humana!! I went to a local pharmacy and had her meds in 20 minutes.

I don't need to tell again what you have read over and over on here. Trying to get script since Jan. Still being promised today. Yeah, right. They suck. All they do well is apologize repeatedly until your head explodes. Oh, they also lie EXCEPTIONALLY well.

All day on the phone for nothing is a waste of time!! No communication at all. They should be close down.

In early January, I became a member of Humana. I called Humana who informed me that I could save a lot of money by ordering my prescription drugs through a mail order wing of Humana called, "Right Source". I called RS right away and ordered 4 (FOUR) prescriptions which were all listed at ZERO CO-PAY! About three weeks later, I received THREE OF THE FOUR prescriptions. Not bad, I thought, but not good either. A week afterward, I called RS and tried to order the 4th drug. I waited about four weeks until early March..still no order arrived!

Reviewing pharmacy claims, I tried switching my drug refill orders to RightSource online. One month later, they sent 4 out of the 5 I switched, called and they had "no record" of the fifth ordered. Contacted RightSource by phone, asked them to order (switch) fifth prescription, but said one of their pharmaceutical staff would fax doctor for specific script, received wrong one and they did not pursue correct one. Asked if they wanted to be MY pharmacy and try to correct issue, but refused. I told them I'll deal with my local pharmacy since they did NOT wish to assist me any further, in fact, that I'll continue to deal with my local pharmacy for everything! Thank you for NOTHING!

Just want to let everyone know that my wife and I started using RightSource mail in prescription service. They cancelled 6 of her medications after telling me they had shipped them. One of them was not to be stopped cold turkey. They are one of the mail in providers recommended on the Humana WalMart plan. I had all (over 20 prescriptions) transferred to my local WalMart because I trust WalMart.

My doctor order 7 meds and RightSource only showed 6. 2 were cancelled by them which they are saying they don't show in their system yet I see on their website when I log in. Another one was saying "waiting for doctor". It was for a prescription that shouldn't have been sent to RightSource for vitamin D. I told them to cancel that one which we will see since I have had them cancel stuff before and they didn't do it. As for the other 2 that they cancelled. they can't tell me what they were for. I called my doctor and they said no one from RightSouce has contacted them. It's already been a week. On top of that, the doctor did order a 3-month supply but RightSource is only doing a month. What's the point of using RightSource if I wind up paying the same amount at Walgreens. Now I go back into the system and it shows that one of my prescriptions that was okay is now being reviewed. Can't wait till the end of the year to change insurances.

Called; after giving personal info I was asked to hold 2 minutes while she pulled up my file. Eleven minutes later she checked.to say she was still waiting, please hold again. After total hold of 20 minutes to pull up my info, she came back on line and hung up on me. This not first Customer service problem. No one will allow you to speak to a Boss, if they have one. This company needs to monitor more... They would never believe some of the things being said. One day when I finally asked for a supervisor's number, the girl said, "I will give you a direct number that will get you immediate help." I called the number and it was a sex hotline. When I tried to call back for a Boss... I was left with no help again. This is a really disturbing business. No one seems to care.

Hello my name is Barry **. My experience with rs has been great. I always have my humana ID. I never complain. I understand that (customer service) are not the pharmacist, and or pharmacy. I always tell my doctor not to send in a new rx until I'M ready. I make sure that I have enough medication until my next fill date. Yeah I understand they may seem a little upset but is only because they work 12 hours a day. Though they want to help and understand, I'M old I need to speak up loudly and clearly. They aren't my insurance company so when prices go up my insurance company doesn't cover them anymore, I should be careful.

Ordered the prescription I have been on for five years. The rightsource people informed me that would need to contact my doctor for new prescription. I said, "fine and when your to fill my prescription DO NOT use my credit card on file." The last time I refilled in December they automatically used my credit card and I told them to bill me. Both times they used credit card on file. Which put my debit account into insufficient funds both times now. I called and asked them as to what is on my records. They said it says not to debit card. I asked who can't read, what does it mean when on the phone it starts out with the conversation this phone call maybe recorded for whose protection?

I have had nothing but problems with this company; I have added my dependents two times within the last month to my account taking 45 minutes each time and they still have NO record of them. I put in an online request for my medicine and I got an email conformation complete with an order number and everything. Yet, somehow there is now no record of in my online account.

RightSource Pharmacy's complaint resolution group did resolve my situation to my satisfaction. Since the unauthorized medications were not opened, they sent me a return authorization label, postage paid about a week later. I returned the medications and I am satisfied.

It took a month but the problem was handled to my satisfaction but only after posting on this web site, Consumer Affairs, did I have an open door to RightSource through the parent company, Humana! RightSource must be a new company because Customer Service apparently can't do anything and has no procedures to fulfil the client's needs. I have never had any other company tell me I was out of luck with a resolution and there was no way I could talk to a supervisor. My problem should have taken one phone call!!!

Last year while living in Mexico and depending on meds shipped to me, I experienced one problem after another, mostly medications missing, not send in a timely fashion and often overcharged, not to mention the waiting line of not too intelligent customer service reps. When I found a good one I used to beg them to give me their number to call and request them the next time. This year, or should I say January 15, 2014, I thought I give them another try living in Tucson. Sure enough they shorted me on 2 medications which I need to take daily or they may give adverse reactions. One very mouthy person told me over and over again that my medications were not due yet until March 15 etc. etc. the same problem I had last year.

What happened? I will try to make it short. First I am writing this on the behalf of my sister. Right now she is really upset and mad as hell about what happened. She went through Right Source on the advice of a Humana Representative that assured her that this was the best way to go. She signed up for it and this was back in February 12th, 2014 . Now mind you today's date is now March 5th, 2014. My sister spent all this time trying to get her medications. She called then they said it was not shipped yet.

The response from Humana makes claim that HIPPA prevents disclosure but direct info can still be released in a limited form. Telephone respondents in Texas curt and not helpful. Also I was informed that when refill prescriptions were sent in by Doctors I would not be contacted and pressed for orders. I was immediately contacted telling me I needed to order. Thank God that the law requires that the patient must release the order. Also the reminder message must be timed correctly for me. They are considerably off and need be corrected. Also the last line of this message is insulting.

fact that one of their Pharmacists denied my prescription for Methylphenidate because he thought it was dangerous for people over 60. BUT HE NEVER TOLD ANYONE until I called them after waiting three weeks for the prescription. I put in a claim, sent them the original label from when I started the medication in December of 1973 and asked them "Don't you think my doctor whom I've been seeing for 12 years would tell me if this prescription was dangerous for me?" I never received an answer but I did finally get the medication after over two months of phone calls and faxing documents to them.

My mother got a letter in December telling her she could get her ** eye drops for $20 and that she just needed to call and set up an account. We called a few weeks ago and talked to three different people to finally get the price of her four meds. We decided that for her **, we would use Right Source. They gave us a price of $99.64 for all three meds for a three month supply. Well when we got the first two (**), her total was $67.86. We could handle that. Well today we got her ** eye drops and her invoice was for $225.59. We call to talk to someone about the huge bill to try to find out why. She is told that it's a tier 3 and that will be the price every two months.

Placed an order and received order # and confirmation of receipt from Right Source. Checked on their website several times and saw nothing about this medication being ordered. Called 10 days later and was told they did not carry that medication so the doctor was not notified. I asked to speak to a supervisor and was not allowed to. Just placed same order and got another confirmation email. Wonder what will happen this time. Had to switch to Humana on Jan 1st previously had AARP and they use OptumRx. Wish I could go back. Optum is wonderful--used for several years and never a problem.

I tried Right Source Mail Order Pharmacy and never once did they fill my prescriptions without HUGE problems. Now I have tried to switch my prescriptions back to my local Walmart Pharmacy. No problem with the other prescriptons, but the prescription for insulin STILL gets sucked up by the Right Source Pharmacy. The insulin costs approx. $125 a vial from Right Source and only $24.88 from the local Walmart Pharmacy. I believe that is WHY the Right Source Pharmacy automatically gets any order my doctor prescribes by telephone or computer to the local Walmart Pharmacy. It happened again today. How can I get Right Source to leave my prescriptions alone? The consequence is that Right Source has charged me $125 a vial for insulin that should only cost $24.88. Since I am paying deductibles, I am required to pay in full. How do I stop this?

I have been trying since Jan. 2014 to get my medicine. I have been in contact with the company 5 times and was always given a different excuse. I have followed all of the instructions they have required but yet no medication. I phoned again today and was told they would put a rush on it (at their expense). I am without my medicine and can only hope it will be here next week but I have my doubts. They are very friendly over the phone but do not seem to follow through. I would suggest anyone using them to order early and be sure you have enough back up for the delays. I am not happy with this company. A simple mail order should not be this difficult.

Following an extremely difficult enrollment process of separating three separate ID numbers I mailed, (according to their instructions) to Right Source five 90 day supply prescriptions for my maintenance drugs with specific instructions for shipping. Nonetheless, Right Source shipped to the wrong address. Upon speaking with a pharmacy supervisor who had no explanation for this grievous error, she recommended I go to my doctor and get replacement prescriptions for a two weeks supply of these medications and have them filled at the local Walmart pharmacy for an additional cost over the mail order price.

Submit your prescriptions and pay for them online. That way you can see exactly how much you are paying. On-line you will be shown alternative or generic brands of your rug that may be cheaper.

I have never used a mail order for prescriptions but decided to use them since it's part of my Part D plan. My prescription was received on Jan. 13 and is still not filled. When I called customer service to ask why it was delayed, their answer was "I don't know. Check back in a few days." When I called to ask why another prescription was showing up for the same medication, they said "I don't know." The next day that new one was in Cancelled status and the original one said Delayed. Another phone call and I get "I don't know. Check back on Friday." Also I was told to take a deep breath and count to 10. Oh, and to top it off they charged my credit card $347.00 on January 14. Meanwhile we had to get a few samples from the doctor to get me by.

I been going back and forth between my Dr., Humana insurance, rightsourcerx.com, and many phone calls simply to try to fill scripts that I have taken for many years. Now that I'm 65 I have to deal with medicare and my supplemental drug plan D. Right source cannot seem to fill any simple script. I take 30 units of insulin and they wanted to ship me 30 10ML vials as a 90 day supply. When I had the Dr. call in and correct it they changed my order to reflect the current cancellation but removed the drug completely instead of making the change. I've been given all kinds of excuses but no help whatsoever. I will have to deal with them in some other way as I can't get my drugs from them. For customer service I wanted to select "useless" but the lowest was "angry".

I have used Right source since October of 2012 and until the calendar turned over on December 31, 2013 they were a pleasure to deal with. On January 2 of this year I placed an order online for the OTC medicines that are part of my Humana coverage. It was a much improved way of ordering over the former paper sheets that had to be mailed in. Or so I thought. It seems that they had neglected to update the prices and consequently they debited my checking account for $8 which was the amount of overage in my OTC order due to price increases.

I went to my doctor in December 2013. I am Diabetic, so I take several different medicines. On December 26, I sent in my new prescriptions to Right Source RX. I got the meds in that I needed January 4, 2014. Two of the drugs were over $100 each. I called Right Source RX and was told they did not have an account. I informed the idiot that my meds had arrived at my home earlier that day. I asked to return them even though I was in desperate need for them. I was then transferred to several different people. The last person I spoke with said she would send a tier reduction sheet to my doctor. If this is done, the costs of my meds should be lower.

I am new to Right Source and my Dr. prescribed three medications. Instead of filling the generic brand, Right Source filled the name brand. Nasal spray alone cost more than $250! Despite contacting Right Source immediately and being assured the order was cancelled, the order was processed. I have hit a brick wall from every direction in an attempt to resolve this mess! The order that would have been $0 cost to me was cancelled! There is absolutely no way to get any satisfaction. You cannot get past the people who apparently do not know what they're doing. Moreover, try to reach someone higher in command. ...no contact information whatsoever!!! This company is horrific and it is a disgrace for Humana to use Right Source as a resource for mail order prescriptions. After reading multiple negative reviews, I realize I am not the only one who has hit a brick wall with Right Source. Clearly, it is time to rethink another plan for prescription coverage!!!! DO NOT USE RIGHT SOURCErx!!!!

Dec. 28, 2013 my husband place his 3 meds. order. In about 10 days 1 came. He called and they said they were sorry but they forgot to send it. No meds came so he called again. They stated it had raised in price but my husband said "you didn't call but stated you would send." They have our credit card number. He is diabetic and MUST have his pills and high blood pressure medicine. He has called over a dozen time. They have stated it was shipped UPS overnight....he has never received anything. He now has been without his vital pills for 3 days. He called Humana and Right Source multiple times today. Finally, someone said they need another prescription. He asked why didn't they say that each time he called instead of saying it was on its way....it has been since Dec. 28, 2013. They said they would send it but wouldn't get it for another 3 days. Since it is in the system, no pharmacy will fill another prescription. He could die. HELP, WHAT CAN WE DO WITH HUMANA RIGHT SOURCE? This is not fair. They are playing God with his life. They have lied every day to my husband that it was being sent since Dec. 28. NOT FAIR.

I sent in 9 prescriptions to Right Source in December 2013. I called several times to make sure they were in the process of filling them. They said they had a problem with the prescriptions due to the Dr. who prescribed them was not calling them back. I advised them that this Dr was the one who the hospital assigned to me. I gave them the names and phones numbers of my Doctors who wanted me to have this medication. I called back several days later and asked if I could have shipping overnight. They said sure and I paid the cost of $17.00 to have it overnight. They said of course.

I've called at least 4 times. Cannot log in. They have to correct accounting information. First said it would take 72 hours. Now perhaps 48 hours. I've talked to customer service, the web team, membership enrollment, customer service again, and the enrollment. They cannot get their story straight. I went to the dr. yesterday and got new prescriptions. Since I couldn't get them from RightSource, because they can't get my enrollment straightened out, I went and had them filled at Walmart.

In November 2013, I switched prescription drug plans because my carrier doubled the premium. The agent I dealt with recommended Humana, and I was told that if I got my prescription through one of their mail order companies, there would be no co-pay. This was verified in Humana's information booklet which they sent me. I went to my doctor in November and he wrote me a prescription for a three-month supply of medication to begin in January as I had enough of my current supply to last until year-end. In early December I called Right Source and asked how I could go about sending in my prescription early enough to allow for the ten day processing time. They said I would have to wait until January because they couldn't process it yet and they would LOSE it! They had all my information and the person speaking with me was able to pull up my account number and information. I have never heard of a company informing a client they would LOSE their information!

I cannot log in. I'm a member of Humana. It's been 4 days since I couldn't get in. Error messages.

I received the unauthorized Prescriptions today from Right Source and did as I was instructed to do by Humana. I called Right Source to speak with the Pharmacist to request the return label and he was one of the rudest individuals I have ever spoken with in my life. I explained to him that I was only following the directions I had been given by Humana. He informed me that he was not going to provide me with the return label since my doctor had sent in the RX. I told him that my doctor had only filled in the form that they had sent me telling me that I had no more refills.

Right Source filled 4 prescriptions on 12/30/2012 that I had not requested to be filled. Right Source had informed me that I had 4 RX's that had no refills (I had just ordered them before the end of the year). I saw my doctor on 12/30/2013 and he sent Right Source the new prescriptions that I would need for next year. He did not authorize them to fill them and neither did I since I did not need them. However, RS decided to fill all of these prescriptions with the knowledge that I was in the donut hole and would begin afresh on 1/1/2014. They charged my credit card on 12/31/2013 for the full amount of the RX's.

After falling into the donut hole, because the cost of my husband's medication was so high, I cancelled his order with a customer service rep. She assured me the order was canceled and all was well. The very next day, we were notified the order shipped and they took $535 out of my checking acct. This was all the cash we had at the time. We called them immediately and was told since the order shipped, we have to have a return label from them before we can return the product (which takes 7-10 days to receive) and then they will process the return payment. All of this is b.s. since it was their error. To make a very long story short, after 4 weeks and numerous phone calls, my money was refunded to my credit card not my debit card.

I am a practicing physician for years and has never encountered such a rude customer service not from just one person but multiple people. I called to check refills on my patient's medication as our record indicated that patient should have enough refills for 3 more months. First lady flatly denied and then put me on 15 minutes hold for no reason. When she came back I demanded to talk with her supervisor which she refused and eventually agreed. After 20 minutes she came back and told me she is transferring me to her supervisor which other lady agreed to and later it turned out that she was just pharmacy tech.

If you are considering enrolling in this drug plan you may want to think again. Read these reviews first. I have read many of them and unfortunately I can say that I have had many of the same problems dealing with Right Source RX. It seems like they are more interested in finding a reason not to fill your prescription rather getting your medication to you. Their preferences in communicating are faxing to doctors' offices and vague automated phone calls to their customers. It is extremely difficult to talk to a person and when you finally get a real person they cannot help you and will not connect you to someone who can.

I take 2 forms of pain meds for the 4 back surgeries I have had. On Nov 29th I got 2 new scripts from my doctor and sent them to Right Source. Several days later I thought I would check on the status. Glad I did because they were placed on hold. No one called to get the issue resolved. It had to do with new federal regulations that start January 1. After getting my doctor involved and him educating Right Source staff I thought all was good. A few days later checked status again. Now they were on hold. Because I was in the donut hole, no call from anyone to get this fixed. Had I not called I guess nothing would have happened. After 11 calls got that resolved.

I am in the donut hole on Medicare and want to delay all my prescription refills to Jan. 1. I get a new prescription from the doctor and call RS to delay filling until the price drops Jan. 1 including a bunch of others. The person says no problem, we set it all up. Next day and days after I get emails telling me this cascade of super expensive prescriptions are on their way. I call DAILY and get comments like "It is our policy," etc. from Indian call centers who are trained not to give a damn. This in spite of the fact that days before a person had set it up as I required. Then they claim no notes were put in, I tell them check the voice recordings. They claimed they were shipping product even those that were so expensive as to require automatic phone acceptance which I had screamed "NO!!!!" in response to. My profile says all notifications are to be by email, they still have automated calling. Their computers are always down when I call, they do not listen to what I require... Then they treat you like a child asking if your doctor knows you are not ordering the medicine they want to sell you....like I can't make my own decisions. I am going to Costco from now on... They listen...

I have had NOTHING but problems with RightSource, or should I say WrongSource from the very beginning. It's REALLY simple, we just want prescription refills on the website in order to go online and order them. The second the doctor calls or faxes in your prescriptions with or without putting a hold on them, they start processing all of them whether you ask for them or not. We have made several phone calls and each and every time have been told that some of the RX's have already shipped but the rest of them are on hold. This was not the case. They are STILL being shipped but worse than that, they are blaming the Dr.'s office for it.

On November 29, 2013 day after Thanksgiving I called Right Source RX. I was out of town with family - had forgotten my medication. First person @ Humana set me up, gave me a confirmation number ** - passed me on to someone else because she was unable to give authorization for override for me to obtain medication from the Walmart in the town closest to where I was visiting family. The second person repeated everything, also could not give final authorization for override, passed me on to 3rd person. Marshall who told me everything was set up and then gave me an incorrect number to call back should I have a problem. The number he gave me 800-8101601. Marshall told me all Walmart had to do was log in.

11/14/2013 Slasttasia spent 68 minutes on hold with Humana Right Source RX checking on status of meds on hold since 11/5/2013…Yes they are expedited. But still in processing. Oh, obumma, I really have bad thoughts for you with these idiots keep saying 7 to 10 day turnaround- do I want a $37.00 expedite fee? Dude, well, every day, same song, second verse...the turnaround time is still 7 - 10 days. The expedite fee... is to get it MAILED faster! MAILED! So tomorrow when I talk to them again-- same song, third verse... By the way... I am in a 'donut hole' wtf. I left the rep with these words: “the more of us who leave your company, the LESS of you will be needed - you really need to update you people skills, your resume and get back in the work force, but not doing this!” Thank you and have a good day!

Testing supplies have been on order for over a month. Received e-mails saying order was being processed. I then received a form letter saying my order could not be filled because my doctor has not provided my date of birth as they requested. This order was a refill order with the script on file with available refills. Nonetheless, they have asked me to contact my physician and request another script. Right Source is dysfunctional and a detriment to my well being.

I feel I need to warn people, if they cannot miss a dose of their medication, Do Not use Humana RightSource RX. The regular meds were fine until I had to take a C2 med. The prescription has to be handwritten and mailed to their West Chester, Ohio facility. That place is a black hole. First I called to make sure it was covered. They said yes, I had a $0 copay, it was completely covered. I followed their instructions for sending it to the letter. They said it would take 7-10 days. I overnighted it, with a signature confirmation requirement. The Post Office sent me verification of the date and time it was delivered and the name of the person who signed for it.

My OTC order form was faxed on 10/10/13 12:24pm via Staples. I have the transmission Verification Report and it went through. When I called to ask why I hadn't received it, I was told they hadn't received my request. So I have now lost out on my allergy pill for 2 months. The first time (Aug 2013) I was told not to fax anything in because I had faxed it in after the 20th (That I understand). The 2nd time (Oct 2013) they didn't receive. I really didn't believe that a company as large as Humana can't get their act together. My mother doesn't get hers about every couple of months. Hers was faxed the same time as my nephew's was and he received his. I'm thinking hard leaving Humana. Before this, my only experience was I had been very satisfied with Humana, I had recommended it to several people I knew. I can no longer do that with confidence.

I do not understand all the negative reviews I have read concerning Right Source. We have made use of their services for a number of years now, and I re-order all our subscriptions over the phone. The service is always professional, courteous, friendly and knowledgeable, although I don't always ask to make contact with a representative since their automated service works so beautifully. I appreciate it when the automated service tells me that my prescription has expired but that they will contact my doctor for me and then they will renew my subscription and get it out as soon as possible.

Can't get into RX with my username and password. Been trying for 2 hours. It sucks!!!

I have been trying to get an order filled for 3 wks. I have faxed it in, was told it was never rec'd. Called and spoke to Kristie. She gave me another fax number, faxed the order in again, nothing. Called and spoke to Abby. She had not clue as to what fax number Kristie gave me. Abby took the order over the phone, went online to verify order, nothing. Called again and spoke to Camalia, nothing in the system. Asked for a supervisor, Carlos. He had not clue as to what I was talking about. He transferred me to Karen, who took the order again. She claims the order will be processed. I have no faith in this company. This is the first time I have had to use a mail order pharmacy b/c my insurance company recommended it and it will save money. I should have known it was a joke from the beginning. This is the worst company and customer service I have had to deal with and I fault Humana for recommending this to their customers.

A couple of months ago, I had a problem with logging in to their website. I called many, many times to complain. Once I was laughed at, once I asked for a manager and was told that I could talk with a supervisor but it wouldn't do any good. Finally after 3 months, I talked with someone who escalated the call and talked with someone who actually did something about it. It took a couple of days but it was fixed. Now for the last week, like another disgruntled person said, I'm getting an error saying the medicine couldn't be priced and was taken out of the "cart."

I tried to order my refills thru Right Source and it keeps saying it can't price it and kicks it out of the cart. I don't have time to spend 40 minutes on the phone. So I sent off an email to Humana about... They sent back phone numbers to call. Sent a message back to them saying "what part of I don't have time to spend 40 minutes on the phone trying to get the issues fixed". I will be going to Walgreens for my medication from now on. They are able to do refills without issues and I know they will send to the right address since I will be picking them up. Yes, it does cost me more in the long run but the stress I won't be under will be worth it. Do not use Right Source. The people that work there do not care, will transfer you back and forth and make promises they do not keep. I have complained several times on here and to them and to the FTC and BBB.

In mid August I called Right Source to see if I could get my blood pressure meds via mail and free. They said YES. I did all that I was told to do and ordered 3 months' worth. I was told it would take about 10 days. After 12 days and about out of meds, I called and was told that the meds were sent one week ago. I told them I did not receive them and asked for advice as to what to do since I had only 4 more pills left. I was told that it may take a few more days and to be patient. I called back the next day and insisted they send me some more. I didn't want to be patient if they screwed up the order. They tracked my meds and found them stopped in Memphis. So they agreed with me that I did not receive the medicine. She told me that she could overnight a month's supply. The problem was I was leaving on a 2 week trip at the end of the month and needed the medication for more than a month supply.

The representatives at Right Source are very difficult to deal with. They called me yesterday said that my prescriptions (insulins) would be delivered overnight by UPS. I waited today for the delivery but to no avail the package did not come in, so I called & spoke to a representative with Right Source & she put me on hold for at least 20 minutes & came back to tell me that my prescription had not been shipped yet & she doesn't know the reason why it was not shipped yesterday. I ask for a supervisor because she said that the insulin would be shipped maybe tomorrow or Monday & I would not receive it until Tuesday. This prescription is my livelihood I can't live without it because I am a Type 1 juvenile onset diabetic insulin dependent. They don't seem to realize that it is very critical situation because someone just didn't take the time to do their job.

My father gets his high blood pressure medications through RightSource RX mail order. We have used them before and found them to be difficult to deal with. They can’t seem to deliver their customers’ orders in a timely matter. I went online on September 16th to reorder my dad’s prescriptions. The order stayed in pending for 2 days so I called. They refused to speak with me so I called back with my father on the line and the guy refused to assist my father because he didn’t have his Humana's ID number.

Mailed original Rx to Right Source over 1 mo. ago. Called for status Aug 1 & was told they were waiting for return call from doc due to "high dosage". Apparently doc office never returned their call, but never informed me. I called Aug 20th for status and was told they cancelled Rx and mailed it to me Aug 8. I have never received anything from Right Source. Would have been nice if they would have communicated with me. I have tried over 6 weeks to log-in in to my account, but every time I receive an error message and told they are "working" on their website. Poor customer service, poor communication.

First they did not send the medications to the address submitted by the nurse with the prescription on July 29. I am traveling so my daughter forwarded them. Since August 7 (11 days ago), when it left the Kansas City sorting station, there has been no word on where the package is. The final destination is about 2 hours from Kansas City. I am running out of meds and I am moving on with my travels. Right Source will not okay a reorder. I also had my prescriptions transferred to the local Wal-Mart so I could pick them up, but of course, Right Source is saying they were just filled! I have only been with Right Source a little over a year, and have been totally unhappy.

Cannot manage proper medication orders because they are not Identified in emails from Right Source. There is always doubt about actions that must be carried out to maintain prescription status (when is it necessary to contact the prescribing physician for refill or extension of a drescription.)

I still can't get my Metoprolol meds I've been taking for 20 years! After 9 calls and being told they are on the way, now they say they can't ship because the sig does not match DR? I will stop my orders from Right Source and go back to CVS. At least I get the right meds on time!

I mailed in a Rx and it was mailed back to me without any contact by phone or email. It was with a letter stating I did not have coverage for it on part D. The coverage was on part B. I have part B from Humana as well. I called Humana to get them to let RightSource know I had part B through Humana but they said it wasn't in their job description to do that and refused to transfer me to a supervisor. I called RightSource to talk to a supervisor and after being put on hold for a long time, finally was told they could cover it on part B and to have the Dr. fax in the Rx. I told her that the reason I mailed the Rx in was because my Dr would not fax it in. She kept on saying to have them fax it in at least 3 times. I could not get her to understand that they would not fax it in.

I assist my handicapped daughter with her medications and health care because she is mildly retarded and cannot fend for herself. We sent in a prescription to Right Source for one of her meds in June and although the prescription was for 90 pills we only received 30. Consequently, we ran out. I got nowhere with the company so got a new prescription from her doctor and submitted it to a local pharmacy. Right Source, of course, refused to pay the local pharmacy because they claim she cannot get a refill until mid August. I had to pay the local pharmacy the full cost of the drug. We will have to pay for another 30 days until Right Source sends her refill in August. They have implied we are "overusing the drug" although there is no benefit to abusing this drug and we have handled her meds responsibly for over 6 years. The order shows that the company sent 90 pills but they did not.

I can't get to the pharmacy without going through at least 5 people and the people are not trained for the pharmacy. The pharmacy has called and missed me time after time. I call back and can't get through to the pharmacy. I asked different people how long were you trained? Most will tell you 6 hours. You have to go through at least 4 or 5 different people. You want to throw the phone at Humana or something. They need to put someone who knows what is in the medicine and go straight through to the pharmacy. I changed my address from NC to TX and they still sent it to NC.

I've always had success with Right Source RX. My medications always arrive on time and are accurate. I get reminders via email for refills just in case I forgot or my doctors took me off the medication. They are always professional. The only problem I've been having for a long time is with Humana on-line. They keep upgrading their online system which is connected to Right Source. I haven't been able to sign in for two months, so I have to call Right Source direct. Humana's Web Security is horrible. They don't know how to fix problems they caused. Everything was fine 2 months ago until they started upgrading.

On June 13, I mailed Right Source a prescription for a three-month supply of METFORMIN. Dr. Robert **, M.D., a prominent endocrinologist at UCSF, explicitly prescribed me METFORMIN, extended release (or 24-hour tablet), generic. In parenthesis, he indicated GLUMENZA as a brand name (see attached). On June 24, I received a letter from Right Source saying, “The drug you requested, GLUMENZA, is not covered by your plan and we are working with your Provider to resolve this issue.” It also said, “We have enclosed the Medicare Prescription Drug Coverage notice that explains your rights, but no such notice was enclosed.” Dr. **’s office told me that nobody from Right Source had contacted them. Since I was prescribed METFORMIN and not GLUMENZA, I double-checked with Humana Prescription Drug Guide. It confirmed that METFORMIN ER was a first tier drug covered by my plan.

With my Humana Insurance, I was referred here to get diabetic testing supplies. They sent me an Accu-Chek Nano testing kit. The lancet holder was called "FastClix". The lancet replacements were for a "Multiclix" and would not fit the holder that they sent me. I called to get the correct lancets. RightSource staff told me that they no longer supported Accu-Chek and would have to send me a new kit and that they would expedite it. I waited 25 days and nothing came. When I called, they said they could not send my new kit since I had to wait till the 29th before I could get this "refill". I was not refilling anything, just trying to have them rectify their mistake.

I ordered two prescriptions for my 95-year-old grandmother. Both arrived with invoices and in bold font indicated the amount due. After I had a check issued to RightSourceRX, I discovered that both charges were already charged to my credit card. A call to customer service was fruitless. The agent stuck to the script - even when it was laughable and clearly didn't match with the circumstances of the call. This billing protocol appears to be fraudulent. I was offered a credit and advised that I needed to write to customer service to receive the overpayment as a refund. Issuing a bill to customers and, at the same time, charging their credit card - how can this be legal? It sure isn't ethical.

I saw a one star on here and I agree 100%. I've put in simple order forms and have been told it'll arrive in 7-10 days. No problem. Two weeks later I called and asked why it hasn't come. "Oh, I'll confirm the order and get it to you in 3-4 days." Okay, fine. No big deal. I called a week later. "We'll put in an order to your local pharmacy as it'll take a week for it to be shipped." What? I called a month ahead and they still can't get it to me on time! They're making me pay extra money to get my medication at the pharmacy.

Four months ago, I made the mistake of ordering two prescriptions at the same time from WrongSource Mail Order Pharmacy. As I found out six weeks later, the person that took the orders for some unknown reason put credit on one prescription and not the other. Several weeks later, I had to order another medication and when the invoice came, it showed a balance for the new medication, $66.50, but also for one of the medications I had ordered several weeks earlier, $36.94, but thought it was paid.

I have been with RightSourceRx for almost 1 year. Each encounter with them ends with me almost in tears. I ask all the right questions, document their responses, and follow up; and yet my prescription order is ALWAYS, always wrong. Wrong prescription, wrong dosage, delivered to the wrong address (?!), delivered when I am not at home even when I ask that the order be held as I would not be in town for 2 weeks. HUGE amount deducted from my account (can you afford $1,495.95 for one 90-day supply of medicine? I can't. So I had my doctor cancel this prescription).

My health insurance and car insurance will not get paid. Twice this week, I had told Right Source customer service people upon them asking me AGAIN!!! Them: "Do you want us to automatically take the money out or do you want us to notify you?" SAME ANSWER AS ALWAYS, “CALL ME." Well, they didn't and now everything in my account is going to bounce. I am going down to the bank tomorrow and stop payment. This is ridiculous. I will get my refills from now on from CVS. This also hurts me going back to CA to see my grandson’s graduation on the 19th of June. I live on a small amount of money and $144.40 is not something I would pay for. Wait until I tell my doctor how much they charged for that crap. They get NO RATING FROM ME.

As authorized by a signed consent form, I ordered medications online for my 92-year old mother from RightSource via mail order delivery under their Medicare Part D plan. On December 6, 2012, I ordered a routine refill of six generic prescriptions my mother has been taking, and RightSource has provided, for the past three years. Usually, these orders are processed within a day or two and received by my mother in less than 7 to10 days. Two weeks after the order was placed, my mother received a letter telling her to order refills as she would be running out soon. I called RightSource and explained the refill had been ordered weeks ago and was still showing an "In Process" status. (Obviously, the left hand doesn't know what the right hand is doing at RightSource or the refill notice to my mother would not have been sent.)

This company seems to be grossly incompetent. On my first order for insulin, they were going to send me thirty (30) bottles of insulin. I use one bottle a month. After talking with them several times, they agreed to only send me three. I was still only using one a month. But as I was about to run out, I decided it was going to have to be 3 or nothing, so I said okay. Then they called and said they could fill the order because they couldn't reach my doctor. I called my doctor's office and they said they had sent the prescriptions. There were about three rounds of this back and forth between myself, Right Source and my doctor's office.

An order was supposed to be cancelled because I could not wait for 5-day delivery of antibiotic. Not only did it not get cancelled as requested, I was charged on my credit card and billed! A diabetic testing kit was also ordered by my doctor at the same time, the doctor's order was generic. I have spoken with representative four times regarding these issues, and I am still waiting for the testing kit. I would be in bad shape if I was having to control on insulin. This is only one of several issues I have had. Needless to say, I will not renew in December.

In January of 2013, I noted that my prescription history no longer existed within the Right Source website. During my phone conversation, I was informed that Right Source had no prescriptions although my physician's office had faxed four new 90-day prescriptions for each of my 8 generic meds. The prescriptions were again faxed weekly because each week, Right Source said it had not received any faxed prescription. The fax number was verified as correct. Right Source said they tried to call my physician and my physician claims no call received. Finally, in March of 2013, Right Source had my prescriptions but placed them on hold. The hold issue on one prescription was resolved by April 2013. Meanwhile, another prescription was placed on hold. First, it was **, then **, then ** and then **. All were placed on hold, one after another.

First time in January, they needed authorization to fill the prescription and neglected to tell me they needed it until my prescriptions were running out and I was on the road. I had two weeks left. Once authorized (by whom? I wonder. Humana?), they used express delivery which I paid for and it still took a week so I had to pay UPS to deliver them to SC. The next time (90 days later or April 2, 2013) I reordered, they needed new prescriptions and couldn't contact my doctor. Strange since the University of Wisconsin Hospitals and Clinics doesn't seem to have any problems answering my calls. So guess what? I ripped all of my prescriptions out of Wrong Source and had them in two hours at Walmart. What a lousy way to run a circus. Is Humana trying to save money with these jokers? Please, someone put Wrong Source out of its misery. And JD Powers gives them a high rating this year. I will lose my faith in JDP too.

As a result of a 3-level cervical fusion (2011) and a 3-level lumbar fusion (2003), I have 4 rods and 8+ screws in my spine. Compound that with the fact that I was recently advised that I need two partial knee replacements, one immediately. Despite that, I work full-time and always have. My specialist has prescribed five non-narcotic meds and 30 mg Roxicodone. Without that, I have no quality of life. As a Florida resident, I found it almost impossible to get Roxi locally so I signed up with Right Source. The first three 90-day supplies went through fine. Then this past weekend, I received all my non-narcotics but my Roxi was not included. After 45 minutes, I was told they can no longer fill that Rx for Florida residents. No notice, no nothing. What am I supposed to do now?

Well, a month has now passed and Right Source has still not refunded our account for what we can only describe as "fraud". These huge conglomerates and their arrogant attitudes are really at the heart of this issue. We are out our money and every time we call, they strategically put us on hold. We will have to continue paying the extortion money to Right Source in order to protect our credit. We will keep you up to date.

On January 25, 2013 I posted a review on the problems of obtaining prescriptions from Right Source. On that day, after waiting 21 days for my prescriptions to be processed and told that they were being processed as of that date and it would take 10-14 more days to process, I canceled the order. On March 27, 2013 I received in the mail the two prescriptions that I had canceled. I called Right Source and asked why I got these because I didn't order them. I was told it must have been a duplicate order. Hmm, could it have been the prescription the doctor's office faxed or the one they called in directly? This order was originally placed on January 4, 2013, canceled 21 days later and it's been 61 days since I canceled it. Of course, they sent a bill for $116 for one of the medicines.

I am a physician and I just got off the phone with RightSource. I was trying to obtain a prior authorization for a patient who ran out of a medication and is going through withdrawals. I explained that the situation was urgent and required immediate attention. They put me on hold and insisted that I fax back a form which they would review over 48-72 hours. I asked over and over again to talk to a supervisor and they ignored my requests. I will no longer be accepting Humana insurance after this experience.

After firing Right Source last month, not only have they again sent me meds that neither me nor my doctor requested, they also now billed my credit card again. I return the meds they sent last month and they still have not credited our account despite the fact they have admitted to receiving them. After countless calls and hours wasted with Right Source, they now conveniently take the position that I never called and they do not take back meds; forget the fact they sent me a self-stamped package to return the meds they sent last month. We are disputing the charges with our bank and filing a grievance report with both the Attorney General's Office and Humana. You and your credit card are in danger!

My problem is filling a prescription for one (1) tube cream estrogen 0.625 1 month at $45. I’m getting my doctor to call in a script for 3 months (hoping it would be cheaper). Right Source filled it to the sum of one (1) tube 0.625 now for $125 now for the same size tube. So one tube would do for either 1 or 3 months except now because the same tube will last 3 months, it will cost the same as if I was getting 3 tubes. Guess who's the loser? The patient!

They lost my prescription two times. I called numerous times to change my address because the old one kept coming up in the automated phone system for delivery. Each time, I was put on hold on and off for two to three hour and transferred to numerous people, and each time they would ask me the same questions. My medication still hasn't come after bantering with them for almost three months. Each time, they told me it would ship and each time, I called back two weeks later, they lost my prescription and had no record of my order. Worst, and I repeat worst, and most irresponsible pharmacy I have ever dealt with. I am done with them. Save your time, frustration and money by going with any other pharmacy.

I notified Right Source on 3/3/2013 and asked that a prescription be switched from my drugstore to Right Source. I was on the phone for 35 minutes. At the end of a garbled conversation, Right Source said that it will be on its way. Today is 3/22/2013 and I called to follow up after looking online and there was nothing. The idiot had to keep putting me on hold for periods of 11 minutes and 15 minutes only to come back and say, "We have no record of it." So I will not be using Right Source and will tell everyone I know not to use them. What a terrible company.

I entered order online on 3/3/13 and received email confirmation with order number. I went in to check status a week later and order was not listed. I called customer service and they said the email order number was not even a valid order number format. I entered again over the phone on 3/11. As of 3/21, order shows "no response from doctor". Doctor confirms that they responded on 3/11. What a joke this company is!

In reading the reviews on this site, I just cannot believe the negative reviews. I understand that each circumstance is different but all of my friends and family are 110% satisfied with the customer service and timely delivery of medications. Every once and a while, there is an issue that arises due to the fact that one of my medications is a narcotic and needs prior authorization. I understand that it is not Right Source that makes the laws and that they must follow strict guidelines. Because a few bad apples spoiled the bunch by taking the medications recklessly, we have to suffer. That is not Right Source's fault. Something I have come to understand is that the customer service rep is not a pharmacist or the person actually shipping the medications. The reps have always been very nice with us and if they place me on hold, it is never for long and I understand why they do it.

I recently became eligible for Medicare and took out Humana One Advantage. I have attempted to get my prescriptions filled using Right Source and out of 4 or 5 prescriptions I have ordered, I have only received one! It is either that they can't get a response from my doctor (which my doctor has proof he authorized my prescriptions) or other reasons. I thought this was going to be so wonderful and helpful, but it is not! I have sent many emails and it is obvious from their response that it was a form response that had nothing to do with my email questions. They recommend I call the customer service number. Well if I have to email over and over, as well as make phone calls, it is much easier to just get my prescriptions filled at a retail pharmacy.

My mother is 88 years old, suffers from severe and chronic back pain due to degenerative disc disease and scoliosis. She has undergone every treatment modality prescribed to her including steroid injections, intended nerve damage and non-narcotic medications. The only treatment left for her is narcotic medications, which are almost impossible to obtain in Florida. For this reason, her pain management doctor suggested we establish her with a mail order prescription drug service.

I have never in my life done business with such rude people. Not only did they put me on hold forever, when I told them about it, they hung up on me. Stay away!

It took forty minutes with a customer service rep and another enrollment rep, and there was no resolution. I simply was told by Humana to fill out the form on RightSource's website; I did and received that day a confirmation number. When I called today, 3/14/2013, they had no record of anything; they did not know what I was talking about. I gave them the confirmation number. I read the entire confirmation paper to them, and they insisted they do not have it. I then asked, “Well, what do I have to do now?” I was told to send them the prescription. I do not have a prescription anymore; this was to transfer from Kroger Pharmacy to RightSource. I am not going to use them. The form I filled out was useless and the CSR was even worse. This tells me that RightSource is not a company worth using. I spent time on the phone, time filling out the form and like I said, they have given me no resolution.

We submitted several prescriptions on 1/5/13. We received all but a depression medication by 1/30/13. As of 3/12/13, we still have not received the depression medication despite numerous phone calls and being "misled" by their customer service folks. We have had to resort to taking a pill every other day for 3 weeks - this seems a little "dangerous," but have no other option at this point. This company is the worst! Here's the background.

We have had 3 different doctors submit prescriptions for different drugs and each one has submitted those prescriptions multiple times. To date, Right Source Rx says they never got them. Next year, we are definitely changing Medicare Part D plans. Humana and Right Source Rx stink.

I mailed my refill request on 02/07/13, but still had not received meds by 02/22/2013 so I called Right Source. Although the customer service rep found my mailed request in the system, she could not explain why it was not processed and shipped. I explained they needed to expedite my meds because I was nearly out. The rep confirmed my credit card and shipping address. I was told they would send it out. On Monday, 02/25/13, I received an automated call stating that my meds could not be processed without payment information. I gave the credit card information again and the auto system indicated my information was accepted and my order was being shipped.

My medication was ordered on 2/7/2013. On 2/12/2013, the doctor's office confirmed the prescription. On 2/14/2013, Right Source showed the order was placed. On 2/21/2013, the website still showed "in process." I called Right Source & was told it had not been processed because my address was not included. My address was registered with them for more than 5 years. I cancelled the order on 2/21/2013. On 2/23/2013, I called Right Source & was told the order had been cancelled. On 2/26/2013, I received a phone message that the order had been shipped. Same day, I called & talked to 2 individuals, last of which was Adrian **. I was told that the shipment couldn't be stopped & that I should call when the shipment is received to get the mailing label to return the shipment. I informed Adrian ** that I would not pay for meds because I had been required to obtain them from the local pharmacy because I had run out of meds.

I ordered a prescription but canceled it almost immediately (because of exorbitant co-pay). I was assured that my credit card will not be charged. I called the next day since I was told by the alternate pharmacy that Right Source had already filed the prescription and therefore the new pharmacy could not fill it. I called Right Source to check why my order was not canceled as I was told. The rep told me that it was already mailed and therefore I should call after receipt of the order and get authorization to return.

I had lived in Illinois for years and moved to KY but was seeing the same doctor. He wrote me 90-day scripts for my pain meds. So after they filled them 2 times, I got a letter stating sorry, we don’t mail narcotics no more. So I started looking for a doctor here in Lexington, KY and boy, have they treated me like crap. Thanks Humana Right Source. This is my last year with them.

I was on the phone for over an hour and a half with a simple request, or so I thought it was. I needed a mail-order override for diabetic testing strips for my mom until Rightsource would send the shipment. I spoke to over 6 people, got disconnected 3 times (most of them didn't even know what a "mail-order" override was). They kept putting me on hold for long periods of time and then transferring me to other people. I had to keep repeating the same information over and over again. To make it worse, one of them didn't even listen to my request because, after putting me on hold numerous times, when he finally came back with what he thought was the solution, he said he strongly suggests that I get a mail-order override until I received the medicine. That is exactly the reason why I was calling!

My father was getting his prescriptions through RightSource Rx and back, around the beginning of August. He was supposed to receive his medicines from RightSource Rx. My mother, my daughter and I had been calling these people to get his medicines because he had run out and we always got the runaround, about why he hadn't gotten his medicines. We even had his doctors fax in more prescriptions for him and he still went without his medicines.

I have quit using Humana and Right Source. I have changed to another provider. Although I have sent them emails, voicemails and snail mail, as well as talked to their customer service department, they keep trying to fill my prescriptions by phoning me and mailing me letter after letter. I have filed a complaint with Medicare and another with the state insurance commissioner's office, yet they keep trying to contact me. This is harassment. I guess my next option is to contact an attorney and sue them for harassment. I don't want to do that, but it seems to be my only other option. I just want them to leave me alone.

I have attempted to order my prescription for about two weeks. First, I attempted to go over via their web site ... It looked great and I thought this was a hassle-free way of getting what I needed. Then I discovered there was absolutely no feedback on what was entered or if the order was actually pending (I used the "Switch prescription" option). I called RightSource, and explained what I had done on the website and asked if they could tell if I had an order pending. I was informed, "No order was pending." The customer service rep then put me in touch with their IT support. IT people said the website "was a work in process".

I made over 10 calls and what a bunch of lies and **. I was told what my prescription should say, that I should receive it on 01/30/13. It has not been filled, can't be filled, need prior authorization, is on backorder and I can get name brand for $1200-$1400 if I wanted to. It's not covered; it is covered and more. I still don't have my prescription and who knows when I will get it from this low rate company? With the two companies prior, I never had a problem but was forced to change companies and it is hell.

Right Source/Humana totally mishandled my most recent order. On January 2nd, 2013, I entered via the Right Source computer program a confirmation of all of my drug requirements. It was emailed to me on January 2nd, 2013. This contained the covering order number. After 10 days, I had not received any drugs or shipping notice. I called Right Source and was told there was no such order number. Their computer program showed a completely different order number. Discussions with several Right Source employees, over a number of days, could not explain why the change in order number and why I was not advised.

My mother has had Humana for her Medicare prescription plan for several years. She used to get her prescriptions filled at Walmart and was always very satisfied with their service. Our problems started recently when she decided to try the mail order option through RightSource. On 1/4/13, I registered her for the mail order program and on 1/6/13, she met with her doctor, who faxed all her prescriptions in on the same day. My mother called on 1/7/13 and was told by RightSource that they had received her prescriptions and because this was her first time ordering with them, it would take 10-14 days for her medications to arrive.

I joined Right Source because I temporarily live in Mexico and had a 2 1/2 hour commute to the nearest American Clinic (Ajo) where the only pharmacy in town is headed by a bully, soft voiced (believe it or not) female pharmacist. My orders were not filled correctly. I wait for hours at times and have to drive across the border in the eve at times. At this point, I don't know what is worse, but I am upset that I have to deal with these issues either way. What is happening to people's manners and accountability at work? Right Source has a lapse of accountable employees. When I get a smart one, I immediately ask for their name to help deal with a medication change, etc.; unfortunately, they have employed many air heads (maybe their wages are too low) that can screw up things faster than I can say boo right afterwards. I am physically returning to my hometown in the good old USA (so grateful at that) because of the problems I have just getting a few meds on time besides many, many endless problems living in Mexico (unending drama). I'm so happy to return to the States.

I just joined Humana Right Source RX in Dec. 2012. Big mistake! I've been waiting for three weeks for insulin and heart meds! I've been reassured that everything was fixed and the order was to be expedited and shipped overnight several times. Now I have to call again on Monday for a tracking number. It sounds like every other story here. God help us all! Atheists too!

On January 4, 2013, I placed an order of 5 prescriptions through their website. Two of these prescriptions needed to be renewed with my cardiologists. I printed the page of their site showing we placed these orders on this date. On January 9th or 10th, I received 3 of the prescriptions and figured the 2 that had expired would be coming shortly. On January 17th, I called Right Source for status on this additional order. I was told the doctor had never renewed the prescriptions. I doubted that but I called the cardiologists. They received a request for 1 of the 2 on January 10th (6 days after I placed the order) and had faxed it back the same day. They turned around on the 10th and re-faxed both renewals back to Right Source.

I am a nurse at a cardiology clinic. My patient called to say that Rights Source did not receive the computer prescribed medication that I had already faxed in 3 times. I called Right Source and was on hold for 28 minutes to get through to the first person, then transferred and was on hold 12 more minutes and then transferred to "the Medicare pharmacy" and cut off. There are 8 nurses in our clinic and we have all had problems with Right Source and being on hold for up to 45 minutes. I'm sorry, we love our patients but we just can't be on hold that long because we have so much other stuff to do. I asked my mother to change to another service when she can.

I agree. They are the worst I have ever had to deal with. I just joined this year - 2013. They would not let me get things set up until January 1st. They said Humana would not give them access to my files until then. On January 1st, I was on hold until my cell phone went dead. On January 2nd, I had a fresh charge and was put on hold until it went dead again - 3 and 1/2 hours later. Thursday, I used a land line and was disconnected every time I was put on hold. Friday, I was on hold again. I watched a movie and was still on hold. I had things to do so I left the phone off the hook and left. When I returned 7 and a 1/2 hours, I was still on hold. I finally got through on Saturday the 6th. I gave all my info including my doctor and meds with phone numbers and everything else he asked for. I was told I could get a tracking number on the 9th.

I had Humana for 2 years and had to drop them in 2013 mostly because of Right Source. The first year, 2011, was not so bad and it seemed like too much work to change medicare insurance in 2012. I found Boomer Benefits in 2012 and they helped me find the best advantage plan for me. Right Source bungled my orders so bad in 2012 that I started filling my prescriptions at the local pharmacy. I went without one of my medications that you are not supposed to stop suddenly for 4 days because of a typical error. When my doctor called in some anti-nausea medication to help me with my withdrawal symptoms, Humana denied the claim! I am so glad to be away from them! They did not even bother to fill my last prescription that I put in on 12/29/2012 and will not tell me why. Perhaps they will tell medicare when I file my complaint!

I recently signed up with Humana and Right Source Rx to get my scripts. On January 3, we called to see what we had to write on the scripts and we did what they told us. Then we asked them about the medication I take. They said that they could fill all my scripts. So on January 4, 2013, I sent them next day and they received them on January 5, 2013 that was a Saturday. We called Right Source on January 9, 2013 to see when they were going to send them out. Come to find out that they would not fill two of my narcotics. They told us that it took effect in December. Then we asked them why didn't they send a letter to the reps of Humana that they are not sending narcotics through the mail. We called again and spoke with a supervisor. She told us that it took effect in October or November. All the other times that we called, we got different reasons why they won't fill the narcotics.

I had been waiting two weeks for my prescriptions to be sent. They had a question for my doctor on one of them and refused to send those that I needed until the one under question was resolved. My calls to customer service could not resolve the issue after being on phone hold for 73 minutes.

I’m having continued problems with Humana and Right Source RX. They continually never renew prescriptions, fill, and ship orders. It’s like pulling teeth. Computers are down. Automated refill line takes refill orders and two days later, they show no record of refills. You provide a confirmation number and they indicate they don't see that confirmation number. The company consistently loses refill information, indicated wrong dosage on one medication, and on and on and on. They indicate they will contact doctors about problems with a prescription, but this never happens. This would take much more time to describe all the trouble we have had with this company. We run out of meds and are forced to keep going to the local pharmacy to get the medicine. This should be resolved and I hope Medicare looks into this and all the consumer complaints.

I received a letter from Humana that I could get my medication cheaper from Right Source Rx. I filled out the forms and had my MD mail/fax them into Right Source. I got an email saying my drugs would arrive in 10 days. Eleven days later, I called because my medication had not arrived. I called Right Source and discovered that my medication were sent to the wrong address. I asked if they could be canceled and I would go pick them up from my local pharmacy. I was told they would be canceled but I would have to return them when they arrived. I was then informed that they were not cheaper but more expensive than what I can get locally.

My husband just had a complete knee replacement through the VA contracted out through Adventist Hospital, "managed" by Humana. Our daughter has spent a minimum of 12 hours trying to get the medication, ordered by the doctor who did the surgery, filled. Humana, in their infinite wisdom, has denied these prescriptions being filled; his doctor is not one of the "approved" doctors. The first time, it took 4 days to get approval to pick up the meds, then they were only filling a portion of them. Four days later, when we were out of the nust-have medication, she went to fill the remainder of them, and once again, she was told his doctor was not approved to write prescriptions.

In December 2012, I sent my Rx in to be filled for the New Year. Since my plan changed its drug coverage to waive the co-pay if Rx were filled by Humana's own pharmacy, that being the case, I went online to set up my account for Right Source, and then called for handling instructions. I was told to mail it with a note as to when to fill. Everything seemed fine. I was told to call and I did and I was told they would be filled. They did not! Checking online, I could see my Rx was not filled, so I called again. This time, they gave me a confirmation #! Still, it was not filled, so I called again! Wow, it was still the wrong source. It's just unbelievable, they're the worst. Would you believe, it's 1/8/2013 am, and I am told, "Sorry, we will overnight?!" Great, but it was too easy. So later the same day, I called back and bam! Nothing was done and they still couldn't get it right. These people should not be allowed to do business, period. They should be forced to offer the same coverage co-pays at local pharmacies that they offer by mail. Can you say class action?!

Right Source has failed to fill my prescriptions several times over the last 7 days. My doctor is tired of fighting for me. I am now running out of my medications and dealing with the effects of the stress (migraines, nausea, severe pain, etc). I have spent over 4 hours on one day attempting to resolve this matter and all to find out they are overcharging me. I attempted to get Humana to assist, and they have failed as well. Tonight, I am now speaking out to several media sources in hopes I will be heard and this situation is resolved!

We went for a doctor visit on December 18, 2012 and he sent in a renew prescriptions for both me and my husband. On January 2, 2013, I received a call from Right Source RX saying they could not fill the prescriptions without talking to my doctor or me. They use a recording to call so how are you supposed to talk to them? After contacting the doctor again, he verified the prescriptions were sent on 12/18/12. The medication from the last prescription has been completed and now we are out of medication. I finally got to speak to someone after two hours calling over and over and on hold for over 1 1/2 hours just to be told I would need to go to a local pharmacy and get the prescription filled. My husband needed the medication, so I went to Wal-Mart and was charged $45.32 for a generic brand and they advertise a charge of $4 for generic brand medication.

For many of us, health and quality of life is, unfortunately, dependent upon prescription medications. Because of the gross negligence of this PDP, I have been without one of my Rxs for almost 2 months. Malpractice is inexcusable and Humana/RightSourceRx should be held accountable.

I worked for Right Source. It is the worst company ever. Our systems stay backed up and we never know what's going on with members' orders. The company is so unorganized. For a few weeks, we have been told to transfer our members to different departments without telling them and the hold time is over one hour. I had members calling in that placed orders over one month ago and have not received their peseta yet. And all we can tell them is to go to the local pharmacy. The company does not care about the customers. It's all about money. They don't care if you don't get your medications or not. They don't care if you will end up in the hospital if you don't get your medications. Please, if you use Right Source, take your prescriptions to another company that cares about you and your well-being. I quit that place because I don't want to be a part of putting another human life in danger. I beg you, if you or a loved one uses Right Source RX, please, please, please take your medications elsewhere!

Call them and they put you on hold forever! I stayed on hold today for over two hours. They always give you that old "We are experiencing longer than usual wait times." My answer is “hire more people!” My doctor has tried to call them and experiences the same unacceptable hold time. I fired them today. If they call you to get your business, hang up immediately!

Humana ID #** - The first representative I spoke with on 12/3/2012 gave me the wrong address to ship my hard copies for my medications. I then was told the error had been corrected and all was well! Three days later, I received a letter stating the medications that I faxed to them had to be mailed - which I explained earlier on the phone it was for immediate credential information and that the hard copies were mailed on the 4th of December 2012. December 10, 2012 I received a letter stating the hard copies were invalid due to the doctor not signing them, which they destroyed my original hard copy by marking it with a red pen. I called immediately and spoke with Gabriel (**), which he told me that the pharmacist spoke with my doctor's office and faxed the needed signature; that my order would be mailed 10-14 days.

I received a call from a machine today, did not understand the issue and could not reach a person. Right Source is among the worst organizations I have dealt with. Their service is particularly bad if a person is on Medicare and needs some additional help because there is no way to easily get to a person who can do anything. I cancelled my Humana drug plan because of these people. It doesn't matter when you call. They always experience longer than normal hold times and no one answers.

This is my first experience with Right Source RX, and I can tell you it is not a good one. On 12/07, my doctor called in four new prescriptions. As yet, I have only received one and that's after three calls to the 800 phone number. I'm supposed to receive my insulin today. We'll see. It upsets me that Humana contracts with Right Source RX exclusively. If I don't get my meds today, I will also contact Humana. When I work, I use a mail-away pharmacy that was excellent. The turnaround time was 2-3 days for refills, so I know it can be done. If I don't get satisfaction this time, I'll call the BBB too! If you're not happy, I suggest you do the same.

My 86-year-old mother called Right Source RX to refill a prescription. When it did not arrive, she called again. They said they did not know why it did not go out, but since it was their error, they would overnight it. When it still did not arrive, I checked online and it said the order was in process. When I called for her, they had no record of the order number on the website. They had another order number, but it was on hold as they needed authority to charge the credit card. My mother said yes, but that she had already given them verbal authority the first two times.

I was called by RightSourceRx and was asked if I would consider getting my prescriptions through them at a lower cost than at my local pharmacy. I was really busy but I went ahead and listened to their spiel and went through all my medicines and what they would cost if I decided to get them through RightSource. So I said that it sounded good, if I could get them at the quoted price. Well, I haven't heard from them in 3 weeks, so I figured I would just get them through my local pharmacy.

Once again screwed over by Right Source. My meds were ordered on the 4th of December. There were several placed at once. I got a month supply instead of my normal 3-month supply. My doctor wrote it the way he has always done. They claim he has to write it stating 3 months which in the past he never had to. They had always sent 3-month supplies. My last medications that were ordered on that date I finally received right before Christmas. And one medication I had to have them cancel because it was not on the medications my doctor ordered. I have a feeling they put someone else's with mine.

Right Source solicited me and came up with a calculation that sending them my prescriptions would be a cost effective way to save money. For months it worked! Then in December 2012, my order has been pending since the 11th! Several calls to them have made me wonder if there is a possibility they have a dishonest employee stealing prescriptions? I have noticed hundreds of complaints on the Internet in the last 60 days all involving the “misplacement”', “losing the script”, “being understocked”, or “the pharmacist determining the script was uncalled for”? The Christmas holidays were not an ideal time to involuntarily be dealing with this issue! Quite interesting that at Christmas time, all of them are “street value” scripts, which in the wrong hands could be quite profitable. At the very least, I think that Right Source Rx should return any prescription they are unable to fill or refuse to fill. No explanation or a false explanation is not acceptable!

I have been trying to get insulin and metformin refills since November 29th and still can't get Right Source to mail them. I have been a customer for years and while I've had bad service occasionally, this is the worst ever. My doctor's office has sent them the prescriptions 4 times and they keep claiming they didn't get them. Now they finally say they have the prescriptions, but they keep telling me "they are in process" and saying it takes 10 to 14 days. It's been over 30 days. I have had numerous confirmation numbers. I call back when nothing ever shows up at my house and the next customer service rep I get tells me every time the confirmation number is no good. After 20 confirmation numbers, they keep saying they are no good. I have spoken to Lonnie several times, a supervisor named Hannah, Kelley and numerous other customer service reps.

I placed the order on 12/5/12 which was confirmed. The order is still pending without any info of the reasons. I spent hours on the phone trying to clarify with no result and no medication. This is terrible!

I agree with many of the other complaints. I ordered 4 prescriptions on Dec. 3th, 2012. This was actually the second time I ordered these 4 scripts because when they didn't arrive, I called to check up and I was told they didn't receive the order! So I reordered. Today is Dec. 14th and I have received nothing. One of the 4 needed doctor approval and they told me the doctor didn't respond to their fax. My doctor said he never got a fax from them. Instead of sending the 3 that were "simple" refills, they are holding them back until the 4th is completed. I have been with Right Source for several years and it was never like this but, wow, have things changed! They also didn't send my husband's Metformin because it needed doctor approval and again, they said the doctor didn't respond. That was not true - the doctor again said they never got a request, same story. This was ordered on Dec. 5th. Do not use this company. The hassle isn't worth it.

I spent my career in the insurance industry. In my opinion, Right Source Rx/Humana provides the poorest service of any company. I have dealt with them for two years and have never been given accurate information. If you ask the price of a medication, they will quote you a price, and tell you the phone call is recorded to guarantee the price. None of that is true. If they quote you $100 after you place the order, the medication may be billed at any amount and may be $150 or $200. They will not honor the price you were quoted, and they will not stand behind what their employees tell you. If this happens to you, I suggest you contact your state insurance commissioner and your state elder abuse commission in your state attorney general's office if they have one. All management at Humana and Right Source are completely unresponsive and their complaint or critical inquiry department is useless. This is truly a buyer beware company.

Humana RightSourceRx - I ordered my Rx insulin last week. I was told it was going out UPS that day. When I did not get it, I called. They said they have no record of any order. I guess I need to go with local Rx.

I have had similar experiences to many of those described on your website. These 2 companies should not be approved Medicare Part D providers if our experiences with them are representative. They simply do not reliably fill prescriptions nor send those that they do fill in a timely manner. While they are seemingly the lowest-price provider, they are not really because they collect our money and only send medication and supplies intermittently. Time to contact your congressmen and request an investigation. Humana/Right Source may need to be de-certified.

I was contacted by RightSourceRX to save money on a couple of prescriptions. One prescription is an ointment in a tube. Each refill I pay $40. I was told I could get a 90-day supply for only $100. I confirmed that would be 3 tubes. When I got the prescription, it was 2 tubes for the $100. I called thinking it was an error. They tell me it worked out to 90 days so that is what they sent. So I went from getting 2 tubes for $80 to 2 tubes for $100, waiting 3 weeks for this and paying $20 more. They gave me the runaround and I gave up. This is nothing but a complete rip off. Stick to a regular pharmacy.

I called in a prescription to Right Source on 10/5 and called back a few days later to check on it. At that time, they said they faxed two requests for confirmation to my doctor and he failed to respond to either one of them. I stopped by my doctor's office the next day to check on this and learned the one and only fax from Right Source came in the night before, shortly after my phone call to them. I called Right Source again to confirm that the prescription was in their system and they were filling it. Once again they assured me everything was on track. Another week went by and I called to check again. This time I was told they had inactivated my prescription because they didn't have an ID number for my doctor. They hadn't contacted my doctor to get this number and they never contacted me either.

I have ordered refills for prescriptions when according to my prescription drug bottles from Right Source RX, I still had refills remaining. I would be told by a Right Source representative that I needed a new prescription. I was also told that on one prescription that had several refills remaining, that the physician had asked to be called by Right Source RX when I ordered the refill. I asked my physician about this and he said that was the stupidest thing he had ever heard! I have had diabetes for over 51 years and for at least the last 10 years, I have tested my glucose 12 times per day. Until this point, I have never had a problem receiving 1,100 strips for a 90-day supply.

Humana's RightSource pharmacy has had an excellent online website where my wife and I, as Humana Preferred Rx Plan members, have ordered our prescription medications for nearly a year with convenience and accuracy. Suddenly, about two months ago, when it came time to order refills and place a new prescription, we experienced a complete collapse of service from their online order system. Despite receiving a number of online confirmations from their website that our orders had been accepted and were being processed, we never received any of the medications. After waiting three weeks for shipments to arrive, we checked online and could not find any reference to our orders in the order history section of our account. Upon calling the customer service number, the service associate told us that a computer outage had occurred and that was likely the cause of the problem.

The Right Source Rx website was down for a few weeks, so I had to call because I could not log into my account. I had to get 4 refills. I was told that some of them would need a new doctor's order. I said, "Fine, ship them all at the same time." I got 2 of the 4. And because their website was still not working right, I had to call again. I found out one medication that they were waiting on the doctor (sleeping meds). I said, "Ok, but what about my stomach meds?" They said Humana has to approve the medication. I've been on this medication for several years and never have had to have Humana approve it. It is now going on a month and still nothing on the stomach meds. Right Source needs to be sued for stuff like this. They are putting people's health at risk. I cannot eat any food, because I puke it up without the meds.

After several years of filling my scheduled II chronic pain medicines, RightSourceRX informed me that they were no longer filling schedule II drugs. They stated that this has been in effect since June 2012. I have received no notification of this being a new policy. I looked online to check the status of my refills and found the prescription not listed as being received. At first, the CSR told me that either I or my doctor had cancelled my mail order prescription so I could fill it locally? I was transferred to Allona, a pharmacist, and was told that the DEA was cracking down and that their pharmacist denied my prescription, but filled my other medications. They mailed my filled prescriptions to the address requested, but the refill for my pain was sent to my Tennessee address.

After 5 years, we are ready to try another reliable prescription mail order company. Using your computer is a joke. Tonight your computer ordering was down again or not available. This last computer order for 2 refills never was received on Wednesday, 9/26/12. The action taken seemed to go well, not! I called 2 days later (9/28) to check on this order and lo and behold, it happened again. The 2 refills were never received via computer. The customer service person was very mumbly in her speech. She even repeated a prescription of Warfarin was ordered under my name (duh!). My hair was on fire at this point. My husband, Harmen, uses Warfarin, not me. I never mentioned his name in the phone call, until she made a big mistake. When I asked her, "What the hell." She said she never looked at which name was under the ** account.

My doctor called in a prescription to Right Source on 7/5/12 for a medication to help with significant functional impairment caused by a medical condition. I got email that prescription was under review. I called my doctor a couple of weeks later after talking to RS and learned the order was under review and it required additional information. RS said they were in communication with my doctor to obtain the needed information. When I talked with my doctor to inquire about this, he said he had had no communication from RS whatsoever. I called RS and they said the order was denied, but they claimed they couldn't tell me the reason for the denial because it is only on their computer system for a limited time. I was told they mailed a letter informing me the reason for denial in mid-July and I have yet to receive it at the end of the month. I called again today and was told it was rejected because it required step therapy, meaning I'd have to fail to get a good response from other drugs before they would authorize the next tier.

My adopted daughter was randomly assigned to Humana Rx by Medicare. She has profound cognitive delays ADHD, fetal alcohol effect, lead paint poisoning, severe PTSD, and reactive attachment disorder. She had been **, a stimulant, for many years to control her aggression. Humana, without giving any reason, changed her to ** and much more expensive non-stimulant medication which has the added bonus of a side effect of insomnia.

Humana has stopped covering my Cyclobenzaprine, and now RightSource says that if I want it refilled, it will cost me $99. Since I am on a fixed income, I can't afford the $99. I've had three shoulder outpatient surgeries (shoulder manipulation) because of frozen shoulders. After the last surgery, I took three Cyclobenzaprine a day until the pain stopped. Now, I only take one a day to prevent the frozen shoulder from coming back. Since I can't take the medication, the frozen shoulder is sure to come back. I think the medication would be cheaper than the surgery. My doctor is James **. Please answer by email and not by phone.

I have been using RightSourceRX for about four months. Their responsiveness to my inquires have been inconsistent, usually entailing five to ten-minute waits as the questions are researched. RS service has been inconsistent. Sometimes, I get the correct answer immediately; other times, not. Most recently, I placed a new prescription order on-line and requested expedited delivery, paying the additional $17 for this service. Several days later, I found out that the order was being filled without expedited delivery. Somehow the request was not carried out. I once again requested and provided credit card information to pay for expedited delivery. Two days later, while making another inquiry, I found out again that the order was not being processed with expedited delivery. To RS's credit, they still were able to expedite deliver and did not charge me. However, I would not have uncovered this were it not for having to clear up an order discrepancy caused by my medical provider.

After several calls and an extra visit to the doctor, RightSource sent my husband's diabetic testing supply in February. On 5/23, they called to ask if he wants a refill and he said yes. Three phone calls later and as of 7/4, the refill has not been shipped. They claim they have been calling the doctor every day to have the order re-faxed. Their sticker on the box says there are three refills available before 2/26/2012.

I've read all the testimonials left by Humana members. I apologize. There have been so many good customer service representatives that have been let go because they do not meet the standards of 500 secs or less. I believe that you will not get good customer service when your representative is limited to 500 secs or less. I guess it's better than being outsourced! I love helping people, which is why I took this job. But I constantly go over my time limits, which upsets my supervisor. I tried explaining that really good customer service cannot nor should be limited.

I am a 70-yr-old retired physician and this is the first time in my life that I have written a complaint. I called to ask why my medications were sent to the wrong address after I had notified the company of my new shipping address. I was told by the pharmacy person that this was my problem. It is somewhat frustrating when the response of the service person was not "what can we do to help you get your medications sent to the correct address?", but "this is your problem and it is your fault and nothing we can do to help" other than someone will call you tomorrow. I would suggest that mail ordering, in spite of the small savings, might not be the way to go.

Phone calls for whatever reason are an hour or longer. The customer is on hold most of that time and has to repeat same information of Human ID, DOB, etc. Agents who give contradicting information, put you on hold for half hour or more, apologize but never solve a problem, are the usual customer experience. A vicious circle between Humana and RightSource continues on and on.

I have been doing some price checking on ** and saw that I was overcharged by $200.00 on my last prescription, which will put me in the donut hole much sooner than expected. The generic was more than the name brand! What the heck is going on? Not to mention that the last couple of times I ordered from Right Source, it was so frustrating I was almost ready to check into the hospital! I got taken by the low monthly premium and the so-called convenience of them being affiliated with Walmart. I do believe I am going back to Silver Script next year. Now I remember why I left that pharmacy and plan in the first place.

I believe this letter says it all about Humana and its mail-order sister company, RightSourceRx. After more than a month, I have received no response to this follow-up letter. You are well advised to steer clear of this bunch. Mrs. ** and I are equally mystified by your reply of March 29. We have spent months outlining in letters and e-mails the chronology, composition and frustrating consequences of customer service errors, omissions and deficiencies on the part of Humana. We have taken the matter seriously enough to have offered suggestions on how you might address these performance shortcomings and improve your customer service. And after all of this, we get stonewalled in a form letter, preposterous.

Prior to April 25th, I called Right Source and informed them that I wanted to add a "deliver to address" as I wasn't going to be home to receive my prescriptions. They took the information and said any prescriptions that were ordered would be sent to the new address. I also changed this info for my wife. The doctor faxed in a prescription in late April. It is now May 22nd and I still don't have my order. It was sent to Naples. Last year, I had Merck Medco for my prescriptions and left because I thought their costs were high. I'm going back to Medco. The frustration of working with these people isn't worth the frustration. I'm stuck with you for this year but you won't have my business in 2013. Your service is terrible.

I initially enrolled in Humana's Medicare Part D Supplemental Insurance in 2011, and their performance for that first year was acceptable. Beginning in 2012, Humana RightSource Pharmacy has established a progressive pattern of incompetence, lies, and now, fraudulent shipping of unordered drugs.

I have a problem with Humana/Right Source Prescription mail order service. My doctor faxed in a prescription for Ventolin HFA with 5 refills circled on the prescription. He is retiring and wanted to make sure there were enough refills until I found a new GP. The problem is that they mailed me all of the refills at one time. I have not looked at the invoice since it is in the unopened package but I understand it to be close to $200. This product is an inhaler and nobody would ever need this many at one time. This amount of medication would take me around three plus years to use since I generally need it in allergy season. One inhaler has a shelf life of approximately one year. I did not order this and do not need one since I already got one at the local pharmacy and am set for the year.

My Humana prescription benefit program is being used by Right Source to bill for prescriptions I never ordered. I had inquired about cost and when my doctor sent the prescriptions, Right Source called and told me the amount of co-pay which was about $800. I advised not to ship the order since I could not make payment. I live in Indiana and they shipped the order to FL. It was refused as it should have been by the apartment complex. I am now told I must make payment of over $200. Humana does not seem to feel I am truthful.