Humana RightSource RX Reviews

I'm a Medicare recipient on a Humana HMO Medicare Advantage Health Plan. For that reason, I use the Humana Pharmacy because I get a $50 monthly credit to OTC items. HOWEVER... Of course they overprice the items, so I'm not really getting $50 worth of things. And the selection is limited to Humana's choice of the cheapest products they can find, for which they charge a premium amount. How does $8 for a generic tube of toothpaste sound?

After researching on the Humana website that a drug I was prescribed was available at a local pharmacy for $400 brand name or $15 generic my MD called in for the generic. The pharmacy called me to check my Humana insurance info and then told me I wasn't eligible for the generic despite what the website said. With my plan I could obtain only the brand name.

I switched from CVS to Humana's on-line pharmacy. What a huge mistake. They constantly claimed my doctor wasn't responding - my doctor claims he was. They would cancel orders without notification. They had my doctor's fax number wrong on numerous occasions. When I asked to escalate a call I was told "management" or "leadership" would get back to me - they never did. Avoid Humana's on-line pharmacy like the plague!

First. It’s the Philippines with the bad language. It seems all businesses are starting to use them. We need to make that stop. 2nd. Couple yrs ago I had lots of problems and finally took my complaint to Quality Improvement Corporation, Medicare Part D investigates. It’s my understanding if they get too many complaints they can remove them from a Medicare Supplement. Phone is 888-317-0751.

I suppose most customers know when it is time to refill prescriptions. It should not be this difficult. Something is definitely shady at Humana.

Humana is on the top worst drug providers to use for your prescription needs. My family Doctor has told me to stay away from Humana and Aetna. She said these are by far the worst two drug Pharmacies. I have had major problems. I pay over $80.00 a month for Humana Part D drug coverage. On two prescriptions I take, I can pay significantly less by using GoodRx. So, I am paying this $80 a month for their drug plan and I am getting zero (0) prescriptions from them. They are a complete rip-off. You want to talk about an industry needing regulation by the government. This is the epitome of an example of why government regulation is needed. That they get away with raping people of their money and in reality offering a customer zero (0) benefits is criminal.

I need a bushel of the most ROTTEN, STINKY ONIONS to give to Humana Mail Order Pharmacy!!! I am FURIOUS with Humana Mail Order Pharmacy!!! I paid for a Rx on 6/29/2019 which was $10. I kept watching my bank account for processing of the payment. On 7/1/2019 I went to order OTC items and it said I had a balance due and my order could be delayed because of my balance due. I called Humana Pharmacy and apparently the person who took my payment on 6/29 didn’t process it properly. So I paid again, for the 2nd time on 7/1/2019. This time the guy entered $100 instead of $10 (I checked my online banking while I had the rep on the phone) and advised him there is a error…. he said he’d call by 5pm ET to follow up and he didn’t.

Every time I have prescriptions sent to Humana pharmacy, it takes forever to get them!!! Processing???? Really!?! You must be making the damn pills!!! No sense of urgency! Not enough help? Hire more people! Inept help? Get new people! This is not hard! Please try harder!

They sent me the wrong medicine, then double-billed me for it! Spent hours on the phone with foreigners speaking terrible English. Avoid this pharmacy like the plague. I thought CVS was awful, but compared to Humana Pharmacy, CVS was great! I'm going back to CVS. In addition, every time I called Humana, it was at least a 10-minute wait on hold. Awful, awful, awful! Don't use Humana Pharmacy.

They canceled my script for their own INCORRECT reason and NEVER notified me! They sent an email telling me it was being processed then nothing! They just canceled it! Now they are not helping me! It’s hard to believe this horrible place exists.

My two prescriptions kept going up in price through my Humana Rx plan which cost around $70.00/ month. My doctor recommended Walmart and a coupon from Good Rx. This is saving me more than halve!! I can't believe Humana is doing this to their members - shameful! I will not renew with them next year!

Why is our information given outside of US. Identity thief with our personal information whereever it gets calls routed to. Why Americans aren’t getting the jobs? Outraged US citizen! Hard to understand and they don’t like it when I asked to speak to US representative.

On the website every time you want to contact Humana, you must call and then be insulted by their voice response unit. It is just another tool to aggravate and harass you so you give up and they don't have to help you. If you get past the VRU and actually reach a human, the voice quality is like talking thru a tin can. It's so poor that communication is almost impossible. Yet I think it deliberate so again you are frustrated and give up. There is a huge lag time, like the other person is on a cell phone. It's unacceptable for a business to have such inadequate telephone help support.

Ok, I've been getting 3 meds for up to 20 yrs by mail order, it started free, with the cost of the the rx plan only. Then started charging me for the meds, 12.99 each med for 90 day supply. Now they are only sending 30 days at a time, and still charging me 12.99 a month for each med!!! Was paying approx $39 every 3 months, now it's $39 a month for my 3 meds. I can get these meds at Walmart, Hy-Vee, Costco, all cheaper - 90 days for about $10. For 90 days with no insurance!!!! What the hell!!!! Shame on you Humana. Shame shame shame on you for taking advantage of your customers. This is not right ethically. I hope people see this and we can sue your ** off!!!!

I signed up for Medicare Part D with Humana Pharmacy. My doctor submitted a generic prescription to Humana for generic **. They charged me $807.00 for 20 pills or over $40.00 a pill. I can buy the identical pills on the internet for $3.00 a pill. I believe that Humana grossly overcharged me. It was within their rules because the drug was not "covered" but my belief is they took advantage of me by grossly overcharging.

I received 3 Advair Diskus from Walmart and was charged $98 for each. Approx. 6 mo later Humana contacts me to tell me that they miscalculated and I owe them $249.68 as they had not charged enough. I told them to suck it up and write it off as they let it happen 3 times. Do yourself a favor... DO NOT GO WITH HUMANA FOR ANYTHING!

Many delays with service. Most recently refill requested 2/4/2019 of script which expired 2/6/2019. Another script requested at same time had expired. Humana requested new scripts on both and Prior Authorization on unexpired script. Doctor sent both scripts and Prior Authorization back. Expired script processed but Humana kept insisting they did not get script on drug requiring PA. Doctor has sent twice. Last time this happened Humana ended up processing both. Now told they received PA but by that time the script had expired. Frustrating and every call it's a different story.

In January 2019 I received a letter saying that I had been disenrolled from my drug plan in January 2015–despite the fact that I had been receiving and paying for services for four years and had no prior notice of my plan ending. Countless hours with Customer Service (and as many on hold) convinced me this company is not functioning in an even mediocre way. I was transferred to the same number I had just called, disconnected twice after 30 minutes on hold waiting for a supervisor, and shuttled from one unhelpful person to another. I now have no drug coverage, cannot reenroll because the enrollment period is over, and am looking at a lifetime of penalties for a break in service.

I placed an order for 3 prescriptions with 3 Rx numbers. Since Humana in the past had mishandled my prescriptions, I followed up with several phone calls to get status. For each call and each separate Rx number the automated system said the meds were shipped on Jan 5th and should arrive by Jan 13. On Jan 10 I received 1 med but not the other 2. A week later I called and talked to a person and they said the 2 meds were not shipped because they were not able to get Dr approval. They did not contact me that they failed to get approval. Their system said that the meds were shipped.

The plan worked well for the basic prescription refill process. But when I went in for back surgery I found that Humana doesn't fill in hospital prescriptions. I paid for my medicine with the hospital bill and tried to have Humana reimburse me. The first response/denial was that I didn't provide proof of payment. The next response/denial requested proof of procedure. The hospital sent an itemized bill showing not only the procedure and prescriptions but what they had charged me. The next response/denial was that the hospital's paperwork was not adequate for Humana's purposes.

My experience was terrible from the start. My physician had to send my order 3 times. Information on my account for prescription order processing was late. My order was delayed after it was finally received because I had to approve the order. Then after that it was delayed again because I had cancelled the insurance and my credit card for the end of the month but they still required a credit card to process the order before the end of the month. I wasted at least 30 phone minutes following up on the phone. Their automated phone service is verbally lengthy with useless and repetitive information. I strongly suggest you find a different provider.

I got an automated call that it was time to get more prescriptions. I called back, went thru the prompts and when it got to the part where they confirm address I said no as I was moving in a few days. I had already changed it the day before with Humana. I guess Humana and RightSource don't communicate with each other because RightSource had my old address. So a customer rep came on and I gave her my new address. She put me on hold for 33 minutes, so I finally hung up.

On December 6, I decided to cancel, close out my Human Account for good, my Prescription Part D Medicare with Humana. I called that day, cannot get through, no matter what time I called. I called following day, I was on hold for 2 hours, whether it's before 8 am or after 6 pm EST. Horrible! I called again on December 7, 2018, I was on the phone for another hour, was transferred from one person to another, like 4 different people, just terrible! Today, December 10, called again before 8 am, was on hold for 1 hour and 15 minutes, able to get to the right person to close my account, yet this Rep said, I need to send in a Letter of Request of Cancellation! What!

I called over one week ago to refill my HBP medication. The script expired, so the recording said they, Humana, would contact my Dr. I called 8 days later, as it never showed. When I called back, today, Sunday, it repeated the same recording. My husband, me, and mother will be looking for a better source. Also, they tell me to call back during regular business hours. Don't use Humana. I go through this every 6 months. Bad response to customers.

I have run into extremely inane problems with using Humana Mail order pharmacy. To try to refill an asthma medicine this is what happened: Placed refill order. Got phone call that the dispenser for this inhaler changed so that my prescription is no longer good and I had to get a brand new prescription from my doctor because essentially the shape of the bottle changed. Doctor's office put through new prescription while I was on the phone with them. A day later, nothing had happened on Humana's end as far as getting an email alert that they received the order and my online account showed no order.

I requested a refill on ** 3 weeks ago and when it did not arrive in a week I called to check. This is allegedly a life-sustaining drug and I was running low. Pharmacist said he would expedite the order because of an error on their part. That was a week and a half ago. I paid 492.00 for 90 day supply. AstraZeneca says it should be 135.00! I am now out of the Rx and it is still being processed. Paid 243.00 for this same drug and quantity in May. NEEDLESS TO SAY, I WILL NOT RENEW MY PART D WITH THEM. Silverscript copay for me would be 107.00. I have been with Humana for 15 years and have had nothing but grief but this is the last straw. THIS COMPANY IS UNRELIABLE AND DISHONEST!!! I am notifying Medicare, the Insurance Commissioner as well as the Attorney General and AstraZeneca.

I ordered a prescription more than two weeks ago and had been checking its progress. During the process, it said it would take about two weeks. It was at the pharmacist level and I received an email that they needed and had requested more info from the doctor. This is a prescription I have been taking for almost a year for Barret's Esophagus. This morning I looked it up again and the prescription order has been canceled. I received no further information. No phone call, no email. I thought it was in the mail until I just pulled up the order to find it canceled. I was trying to do mail order because I didn't want to stand in line for an hour at the Walmart pharmacy and I would supposedly save 2 extra copays. I was out of the medicine when I ordered it and now I find I have to start over. Now I have to call to find out what was wrong but of course, they aren't open yet. Beyond upset. My insurance agent talked me into this policy and I can't change until January.

Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state “no refills” and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate. Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Human violate the law by deliberately changing the Doctor’s orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied “Huh”.

They tell you your drugs are in the mail and (three times) they weren't. They "accidentally disenrolled" me without notice to me meanwhile claiming my scripts are in the mail and they billed me every month for the premium. They explained that the premium billing is separate from the prescription filling and they have no control over whether I get my scripts or not, they just want my premiums. Getting my prescriptions is between me and the mail order system they contract with. How is that??? When the scripts did not arrive as they promised, I was informed they could not find me in the system because I had been dis-enrolled!!! How? By whom? For what reason? They were getting my money from my SS Check, they had no reason for it and knew not who in their system did it.

I have been without my medically necessary prescriptions for three weeks. I made sure to have my prescriptions refilled 2 weeks before they were due, so that I would not have a lapse in taking them. At 5 days late, I called Humana to ask where the prescriptions were, and was told they were in process. At 2 weeks I called, and I was told that the prescriptions were in process. At three weeks, I have called 4 times to urgently get my refilled prescriptions, and each person has told me that the prescriptions were in urgent status to be sent and would arrive no later than today.

On at least 6 different times, 3 in the last 3 weeks they have withdrawn money from my account without my permission. Most recently $194.00 which caused a roller coaster of returned checks and $32.00 fees for each. They never contacted me in any way to tell me they were withdrawing or what the amount was??? Plus they don't reimburse returned check fee even though it was their fault. I do not allow automatic withdrawal and spoken with Humana more than once about this including today. I just withdrew all my prescriptions from them today. I don't trust them anymore. I live on Social Security and those bounce fees are my food and expense money!!! I just withdraw all my prescriptions from them.

I tried to have Humana Pharmacy "call away" 2 of my prescriptions from a "discount" pharmacy near my home in Florida. The young lady I spoke with informed me that "the pharmacy who presently had the script." Had to call Humana and request that Humana Pharmacy "accept" the script from them! I am 87 years and split our year between Pennsylvania and Florida. This means that I have had to transfer prescriptions twice a year. I have never called the "old pharmacy" to request that they call the "new pharmacy" and request permission to "transfer the script". It has always been the reverse! As I felt this was a silly request, I called Humana and asked that they contact my Pennsylvania Doctor and get NEW scripts from him. They apparently repeatedly tried to reach him, without success. (Also without alerting me.)

I have been outside the US for several months and have run out of my normal prescriptions. I would like to have them waiting for me when I get home, instead of having to wait a week or more or having some other problem (which this company is prone to have). However, I cannot access their website outside the country. Why is this? I have no trouble with all other websites that I use to take care of business, pay bills, etc. in the US. Only Humana says "Access Denied - You don't have permission to access "http://www.humana.com/logon" on this server. Reference # **."

They will not send drugs until they hound you for days about verifying they are for you! Even after you log in just to return their unneeded call! They will repeat, repeat useless info even after having already having given it to them. NON-essential phone wasting time. If you're on vacation when they want to "Verify" this or that, you're out of luck for that prescription. Essentially a harassment call! Spend the extra time and expense and go to Walmart!

Humana does not know I was with them for many years, they lose records left and right, they sent me a letter wanting me to prove that I had part D coverage or pay a large penalty. It was them taking money each month from my SS account. I have kept the records. They have not. They want to penalize me for not being covered? They were supposed to be covering me, they were paid too, but I think they did not know. What a company, very mismanaged.

This company is absolutely useless. I have had NO prescriptions, WRONG prescriptions, INCORRECT dose prescriptions. For ONE medication I have been on hold for 15 minutes. DO NOT USE THEM. Go to Walmart.

I recently reordered 3 prescriptions from Humana. I ordered on a Friday. On Monday I received an email saying my prescriptions had shipped and I would get them in 3-5 days. They sent a USPS tracking number. Each day since Tuesday, I checked the USPS tracking. Every day (Tuesday through Friday) it couldn't give me a delivery date, saying it was in "pre shipment". I called USPS and they said they received the pre-shipment notice but had NOT yet received the shipment from Humana, so the 3-5 day delivery was impossible.

Worst website ever!!! They send me daily emails telling me that some prescriptions are ready for refill, but when I try to access the site to order refills, it is always overloaded and says to "try later". VERY ANNOYING!!! The only time you can get through is very late at night or very early morning.

Dissatisfaction and disgust, was told by phone this plan was better and cheaper than my WellCare, which I liked except from being informed by WellCare that my pharmacy of choice was no longer theirs, so I supposed incorrectly that a plan named Walmart Humana would be more to my liking, filling my first prescription was charged 1.00, and informed I could only get 30 days, which under WellCare was 90 days and zero dollars. Highly irate I pulled car over and looked at Humana card and proceeded to call 800 number on it to complain-using both numbers. I unbelievably go an advertising recording on how to get discounted car towing and gift cards for other businesses for a small fee, you believe this?

I just got a prescription for 30 ea of 100 mg ** cash price $13.42. I had the pharmacist run it on my Humana RX plan and he said the price was OVER $40! I have a $450 deductible so Humana triple charges to cover the low premium I pay of $20 per month. I am very unsatisfied with this company. But I haven't needed meds yet so maybe I won't need this bad drug plan... Hope...

Too bad I didn’t read these reviews before I signed up. I had Humana Walmart Part D last year and was very satisfied with Walmart pharmacy. During the current signup period I learned I could save time and money by keeping the plan but using Humana Pharmacy instead. During my 1st week as their customer I have concluded my only sane choice is to go back to Walmart. Absolutely every one of my 12 contacts except for initial enrollment has been a disaster. There is no coordination between departments, their website is a joke, their customer service reps are untrained, I have been given different prices 3 times, disconnected, etc. These lapses make me extremely pessimistic about the probability that their purchasing department and pharmacists are any more qualified.

Went to Humana starting in 2007, use RightSource and that it’s all Humana. Had a problem when I first started with them constantly calling but after taking myself off their calling list I’ve never had a problem.

** is a narrow therapeutic index medication where fluctuations in exact dosages can be fatal to the consumer. Humana mail order pharmacy will not stock or order a specific generic manufacturer's product with a doctor's prescription order. Humana cannot tell you which generic manufacturer that they current have in stock for any of their ** dosages. Small variances may be acceptable in manufacturing but can be harmful if not fatal for people who must maintain a therapeutic medication range. This therapeutic range can be difficult to achieve initially but once a series of stable PT/INR tests have been achieved, then it is imperative to stay with this medication regimen.

I have been using Humana mail order pharmacy for more than eight years and they have never let me down. When I need a refill they always call and ask me if I would like to refill my medication and all I need to say is yes, and they call my doctor office for me. My prescriptions come in 90 day amounts right to my mailbox and cost me nothing, which is a huge help because I am on a low income.

Humana has a CS Rep who lives to talk in a monotone voice on and on about nothing pertinent just to hear herself talk. They repeat everything without shame and apparently believe everyone is as stupid as themselves. I'm changing to another service as soon as possible! DO NOT EVEN CONSIDER using these keystone cop troglodytes!

I called to pay 3 months premiums $17 each month total $51. Gave them routing number & account number of my checking account. I even had them read it back to me. Perfect. A week later still in my checking account. They never even tried taking the $51. Checked at my bank, they told me they never made an attempt at getting money. It would have showed up if they tried. So the money is still there.

I fell and injured my left leg. The pain was excruciating and I went to the ER to get checked out. They said that I needed to get an MRI. I saw one orthopedic doctor who just said that I had bad arthritis and that he would start treatment with ** shot. That failed and this same doctor ordered a new shot called ** to be injected into my knee. I started seeing one of his colleagues, because he moved to another state. The new doctor ordered an MRI and found that I had a distal femur fracture and a torn meniscus in my left knee/leg. Now I have $209.00 in a prescription that I won't even use, has not been opened, and they will not refund my money. I and my husband are both disabled and on a limited income. That money could go to other medicines, doctor's visits, groceries, and gas for our auto, that Humana says is ok to be expendable. I will never use Humana after this year, and I will tell everyone I know not to use Humana.

After spending three days with different customer service reps., I am now convinced, why do they even have customer service or for that matter why do they even exist as a company. Help is the last thing in their mind. I called the help desk to inquire about my order. Two days before this, I had called about the same and after being directed and redirected a pharmacy person told me he will get it expedited and shipped that day. I called yesterday and wasted an hour when they told me it will be shipped today... Since nothing happened I called again but this time the lady told me it will come when it will come. On top of it she said the orders are filled in a warehouse and they cannot get in touch with the warehouse.

When you place a mail order for medication, Humana tells you that it should reach you in 10 business days. Usually it does. This time my order has been a nightmare. I'll tell you about it soon. First I will tell you a bit about how Humana works. Anyone reading this, please understand that in theory you can order meds by phone, mail or online in a sign-in account. It sounds very convenient. When it works well, it works very very well. And when it doesn't, it's awful. I have been with Humana for about 7 years. I used the Advantage Plan for the first 2 years then decided it was a waste of money. I still had copays, so what was I paying Humana over $100 a month for? I switched to Medigap. They cover everything for me except Part D (pharmacy), or you can choose how much of your leftover 20% you want them to cover.

I had a satisfactory experience with Humana on Monday morning. However, they do not offer customer service when you are having a medical issue over the weekend. People get sick and need Rx on Saturdays and Sundays, not just during normal business hours Monday through Friday.

Humana is one of the ONLY pharmacies that require the patient to call for a vacation override, most other pharmacies allow the pharmacist to do it. I thought I misplaced pills and the pharmacist told me to call for a vacation override. I made the mistake of telling Humana that I had misplaced pills. Because of this, even when I called back to tell them I found the missing pills, they would NOT give me a vacation override. I will definitely look for a new pharmacy. I have been with Humana for over 2 years, have never requested an override or called for any reason, always pay my bill promptly, and this is the service I get. HORRIBLE.

I have been with RightSource then folding into Humana Pharmacy since 2013. I was "encouraged" to purchase through RightSource mail order to get the benefit of my prescriptions which fell under tier 1 and 2 because at the time, there was no additional charge or co-pay. It took a while for RightSource to get their act together, but once they did I was okay. They didn't have the website or app at the time either. When I moved to Arizona, I contacted my insurance agent (Family Insurance) and she gave me a new agent to relocate my policy. Wow, what fun that was. I immediately got a new card issued January 2016 and within a month got a letter from Social Security stating that I no longer had coverage. Wow, again.

I tried to get my prescriptions changed from local Walmart to Humana mail order. WHAT A NIGHTMARE! I had to call 5 times to get my address changed; tried to scan credit card per their instructions-- no luck! Called and gave them my credit card. Called for update the next day on prescriptions and they still had the wrong address and no credit card number. Horrible, horrible service!!!

I had to change my card due to fraud last summer and forgot to notify Humana, which was taking premiums out of my account automatically. They did not contact me, but they cancelled my plan. I found out when I went to the pharmacy. I called them and gave them the new card number, and they charged the past due amount and the current month's premium. My coverage was restored and has never lapsed since.

Humana Pharmacy RX coverage Part D for medicare: I have had nothing but problems with Humana and inconsistent information on top of it. I have actually stopped taking from Humana Pharmacy representatives. I was initially told when switching to Humana (also paying an extra premium of $37.00 month) that this was excellent coverage for the medications I am on. Having a limited monthly income and knowing it would be a yearly deductible of $500. I have actually more than met my deductible and these medications are costing me a fortune. I have actually stopped taking some medications because of the price. (ex: ** eye drops $660.00, ** $82.00 , ** $57.00) I am suppose to be taking and have taken these medications for several years NEVER having these prices.

They send me things in the mail. THEY OWN YOUR INFORMATION, AND SEND IT TO EVERYONE! ALLOWING TELEMARKETERS TO CALL AND ANNOY YOU. Frequent telemarketing calls, they never stop. Customer raises their voice, when you do. Customer service can keep transferring you. The sales agent can mess you up your insurance when renewing and the possible result of the mess up could lead you to wait another month for it be effective. Even when your insurance is messed up, they won't spare you the convenience of a turnaround for inconvenient purposes, and when its their fault, still have to wait for the effective date - following month or longer, and if you prescriptions, too bad, still have to wait, and you possibly will have to paid out pocket, no reimbursements.

I have been with Humana for a few years. This past January when I ordered my breathing med I was waiting to come out of hole, where my med would have been over $300.00. It would drop to $131.00 after the first. So I was cutting back to half to try to get by the last two weeks. I called and gave my info and my med never arrived. Then I called back and was told the person I talked with had not got my visa card info. Then I tried to refill this same med on the 21 of April, again making sure I had enough to last. I kept watching my bank account and the money was not taken out.

There are only two things that work at Humana Pharmacy: their prompt processing of the customer payments, and their listing on the U.S. Medicare website. The following are rankings from A to Z (Z = worst): 1. Speed of handling orders: Z, Worst: Major delays. They do not keep good records, and therefore it is very difficult to find out the status of an order. Their employees are rude, they interrupt the customer, they lie constantly (even changing their story multiple times within a single telephone call).

I use the online-service frequently. A pharmacist is always available via phone, should I need help. The service sends advisory email when I am scheduled a refill, or need a new scrip. When generic becomes available for an existing scrip, I am advised.

This is a pharmacy through my provider. My meds are delivered to my house in 3 month quantities. The first 2 deliveries were great. After that everything fell apart. I would get partial deliveries. Half of my meds would come then the rest piecemeal. At first I had all my medication synced up. Meaning everything came as one delivery. That was great. By the 9th month I was running out of meds. Some would come and some couldn't be ordered. The whole reason I signed up for the service was to have all my medication come at one time. Very disappointed.

If you are planning on using Humana mail order Rx, I would say stop unless you have a lot of patience and like stress. Tried for 2 months to set up my account and managed to get most of my Rx's to them. Had trouble with two and called in with number they provide, gave my story and was told have to transfer me. Transferred, told my story again and said transfer me again. Got disconnected. Started over again, finally got through and tried to tell my story and person would not listen to me, wanted to go over my Rx's and would not pay any attention to what I wanted to say. Should not of been surprised. Had problem like this other times when I called in. Why do they give you number to call and then transfer you 2 times. Seems like a very poor run operation. Finally told last person I talked to, to cancel my account, was going to go elsewhere and find a company that knew what they were doing.

I just recently moved from MD to NC 5 months ago. I had Cigna originally paying $13 a month. Now unfortunately with Humana started paying $18.20 for 2 months then it jumped to $27.80. Not only did it jump up in 3 months after joining, they're fighting me on my medicines. I was getting ** patches which is for pain, the ** brand, but they don't want to pay for it even when my pain management doctor filled the form out as to why I need it but they still said no. I see my pain management doctor every month and drive all the way to MD once a mo. The last 2 times I've seen him he gave me prescriptions for this patch and they won't fill it because they don't want to pay for it. I NEVER had this problem with Cigna-HealthSpring. My pain doctor would fill the form out and it was approved but now I'm with Humana they fight me and won't do.

Beware of a collection dept. scam at Humana specialty pharmacy. This is a complaint about Humana specialty pharmacy mail order. We are having problems with Humana SPECIALTY Pharmacy MAIL ORDER, located at 111 MERCHANT ST, SPRINGDALE, OH 45246-3730. They charged us for stuff we did not order. And they are enforcing us to pay for medications that we did not order. And threatening us with collection.

I started in Dec 2016 to get a tier and quantity reduction. My doctor has filed them for me. I was approved for the quantity. But have been not for the tier reduction yet. My doctor yesterday put through a urgent request and still get different answers every time. They won't help me lower the cost of my drug I cannot afford.

I have been taking ** for many years because I have a syrinx in my spinal cord. Under United Health Care's AARP plan I paid $8 for this prescription because it is a generic drug. I switched to HUMANA, EVEN PAYING AN EXTRA $30. p/m premium, because they supposedly would charge me less for my prescriptions. The reality is I pay more. When I called today (01/26/17) I was told that it cost more because it is a controlled substance. There is nothing about this charge written anywhere. I plan to sue.

I would highly discourage anyone from using Humana Rx. First, they don't allow for automatic prescription renewal. Every time you need to renew a prescription, you have to call and order it. CVS Caremark and Medco are very automated in this and make it easy. Humana does not. Secondly, there is a "bait and switch" issue when choosing them for Medicare pharmacy. In July when I first started looking at possible companies, I was told that my generic drugs would have NO copay. This was true in my first order in November. I had to reorder today and each one was $8. And my monthly payment remained the same! That is quite an increase... 800%!

Once again these idiots screwed up again. They sent the meds to the WRONG address AGAIN. This company is dangerous and incompetent. They should NOT be dealing with medical issues. The star rating should be ZERO.

Humana website lacks functionality. That is so frustrating. Their phone system is not far behind. I asked if they could just refill my prescriptions every 90 days. No hassles... just get them in the mail. Too simple. They can't handle that. So no auto refills. Ain't that great!

Humana Pharmacy has started a new scheme to try to control what medicines you take. They want you to order your medicine without seeing your cost. I have been on ** for several years. Very inexpensive medicine. Now they want to charge me over $200.00 for a 3 month supply. The cost should be nothing. Not the first time they have tried to overcharge me. Last time it was over $15,000.00 because they didn't agree with the dosage. Whenever you see the TBD next to your prescription, don't order until you have spoken with them to find out what you will be paying.

Please save yourself numerous headaches! They claim a prescription is covered, then deny it. They deny a prescription your Doctor ordered because they disagree with the dosage. Apparently they believe they are in a better position to make that kind of decision. Absolutely every dealing we have had with them has been a problem, without exception. We have only been with them for six months and we are switching plans, but also know we will be dealing with 2016 issues LONG into 2017. Extremely disappointed and frustrated customer!

Do your homework, do your homework! I had a fast talking agent give me this big spill on how wonderful this ins was; and yes, their drug plan would cover all of my scripts. That was a joke! Silly me enrolled right on the phone, then started checking into whether certain of my drugs were covered...especially **. Guess what? No way did they cover this drug unless I took the generic brand; which I'm allergic to! They didn't care. There one or two drugs they don't cover. And now, I've tried to dis-enroll; they said they'd do that but so far I'm still in their system! Now, I've been spending the past week trying to get back with my former insurance co through TRS. Folks, please do your homework first!!!

I have been using Humana mail order pharmacy for many years now, with good results. There have been a few glitches that were easily solved with a phone call. I am thinking about signing my husband up as I get better service than he does with a different insurance.

My wife and I are vacationing out of state in Washington and our vehicle broke down delaying our return to our home state by one week. Since my wife will run out of a very cheap blood pressure medication in several days we called Humana and asked them to send us seven (7) extra pills that we were even willing to pay for. After being on the phone for over three (3) hours we were told that our doctor would have to call in a new prescription for these pills. Yesterday, our doctor immediately called in the new prescription at the telephone number provided by our Humana representative. Today Humana still refused to send us the medication and had the audacity to state that our doctor merely called in to check on the status of the expired prescription.

My wife logged on to the Humana Pharmacy website to place order for four meds, two of which needed new scripts. The two meds with refills remaining shipped out right away... After more than a week of waiting, she logged on to the website to check progress on the two meds needing new scrips. The orders were marked as cancelled. We did not get any notification from Humana about the cancellations. There is no info on the site regarding why the orders were cancelled. There is no way to contact them via email, which is the only way to reliably record the progress of any complaint or request. I tried entering the orders; same result... orders cancelled. Tomorrow I will have to try contacting them by phone, not something I'm to which I am looking forward. Humana Pharmacy really should:

I previously used RightSource mail order pharmacy but discontinued service due to their abusing my credit card. When I first signed up for the service, I was told I could charge up to $30.00 a month in prescriptions. I paid my bill every month, and it never even reached $30.00. On one prescription I needed right away, I got a call (automated, of course) and they told me I needed to pay for it before it would be shipped. Not knowing what the problem was I gave them my credit card number, but it was just for that time. After that they started slapping charges on it every time I ordered a med. When they dipped into my grocery money that did it. I stopped using them and transferred my scripts to a local pharmacy.

This is by far the worst company my husband & I have ever had the misfortune of dealing with! The first 6 mounts we had this plan we were happy with it and then I don't know what happened! We went on a 2c week vacation and out of 5 prescriptions... 2 were expired. We called and they assured us they would call the Dr on the 2 and then forward all 5 to where we were going.

I called Humana on July 29, 2016 because my payment was due before July 31. I don't get my Social Security check until the 3rd of the month and asked if I could make my payment of $41.10 then. The Representative assured me there would be no problem. I called on the 31st to make my payment and was informed that I was terminated. I spoke with the supervisor and she submitted a request for reinstatement and that was denied. I received 2 calls on August 5th and 1 call yesterday the 8th. I have the least expensive phone with Metro because I try to save where ever I can. I didn't get the messages until later in the evening. When I called with the Reference number I was given I was told that because I didn't answer their phone calls I was denied.

Humana RX Plan could not be worse! They don't pay most of the time, but when they do, they send you inferior medicines made in weird countries with inferior ingredients. They claim they are the same as those sold in other pharmacies, but do not believe them. They also block your ability to get your medicines in another pharmacy by claiming they already filled your prescription. Surly customer service by barely literates does not help.

On July 22, 2016 I called Humana to process a refill on my wife's prescription for ** that was on file and had one refill. The order was placed by customer service agent J.R.. Then on July 25, 2016 I called to check the order status. I have had problems in the past with Humana not processing my refills properly. At this time I was told that I had no order in the system and that my order that I placed on July 22 was cancelled. The customer service agent could not tell me who cancelled the order or why the order was cancelled. I told the agent that my wife was going to run out of her current supply of ** in 3 days. She placed the order again and agreed to pay for 2 day delivery.

Took me off plan in error!!!!! When I went to another state for 4 months they terminated me when I told them this was a one time stay!!! I said my primary and permanent address was NYC and not to change records and they did!! They caused me a not well person a lot of time and stress coupled with aggravation. How dumb can one be when I told them 10x.

We have one choice for an advantage plan in Benton County, WA. Humana. I could probably have gotten a different RX company, however having just retired, little did I know about the price of insulin being outrageously high through Humana. I have to say that my other meds are reasonable. I have also encountered problems with mail orders that I make online. It seems whenever I do go online even to check on prescriptions to print out or double check something. Drugs are put on order and I only find out when I get a call from a computer letting me know I need to contact them. If I don't contact them they send the drug anyway.

I've attempted repeatedly without success over a period 45 days to get Humana Prescription Department to send forms to take steps for out-of-pockets expenses of overpayment of my deductible. So far Humana Pharmacy has provided excuses after excuses. I have sit through long phone waits trying to solve this problem; and still unclear to me why someone hasn't provided me with any information about being reimburse of overpayment. When I call, the customer service people are pleasant and professional, their explanation is unsatisfying. I have been on the phone with them for an hour and they just transferred and put on hold AGAIN.

Humana billed me for drug coverage w/o my request for their insurance and has now threatened sending "past due" premium billing to collections. Medicare had been informed as well as Humana that I do not use nor need drugs or their insurance.

I have only been with Humana mail-order pharmacy for 5 months but during this time I have had 4 orders cancelled. It has been a nightmare trying to straighten this mess out and the time and effort has consumed hours of my time. Each customer care, pharmacy technician and pharmacist can't be bothered to read the file and so I get conflicting (and incorrect) information each time I call.

Poor excuse for a pharmacy. Have repeatedly told them to not contact us by phone. They stop for a week or 2 and then start again. Dr called in renewal of prescription, Humana said it was in process, then they said it needed a new prescription. Had to contact Dr again and have them do it all over again.

I had a new prescription from my Dr. that I had filled at Walmart. The price was $43.40 after Humana paid. I thought that seemed high but I needed it and paid the Walmart price. When I got home I looked the drug up on the Humana app on my tablet. It showed that it should have been $5.00. When I contacted Humana customer "no service" I was told that the Walmart price was right and that I must have put the wrong drug in. I offered to take a screenshot of the page and was told that they couldn't accept it and that they couldn't access their own app to look at it. What a load of BS! It's not the money as much as it is the principal which Humana seems to be a pretty unprincipled company. Will not renew my policy at the next open enrollment period.

I have recently been diagnosed with Diabetes - I got my original glucose testing kit from Walgreens using my insurance and I received everything I need to test my glucose. I need more lancets so my doctor submitted a prescription to Humana Pharmacy and I was denied saying I don't have coverage and they can't find my account - let it be known I've been insured by Humana for over 10 years and have consistently used their mail order pharmacy. After being transferred three times and on hold 2x, I was told I didn't have the benefit - how can that be? I pay $420/month for my supplement, over $100/month for Part B, and nearly $50/Part D - how can I not be covered for lancets? This makes no sense at all.

After charging me $500.00 and knowing I could get this med at Walmart for $8.00 I asked for a refund. They said they don't do refunds. That way I have to keep using their RightSource ripoff service. They are the same as lawyers and car salesmen. They only help till they get your money. Insurance like Humana would sell insurance to a dead person. I feel for people that have to have a job work for this company. All they proved with all the phone calls is they could care less about you as long as they get your money.

My wife takes 60 mg of Atorvastatin per day. The company ONLY makes 20, 40 and 80 mg tablets. So, our doctor tries (every year) to order 135 forty mg tablets. Every year they reject it, and force our doctor and his staff to go through ridiculous paperwork to get an "exception". Obviously, we could order 90 tablets of 80mg and throw away one-quarter of each tablet. but of course, that would entail our doctor putting in a strength he did not prescribe. When will Human get it through their heads that it is not our doctor's fault that the manufacturer does not make 60 mg tablets? This is why health costs are so high, in part, because of all the unnecessary paperwork and delays that our very good doctor has to go through. I don't know how Humana even stays in business. They truly STINK! In addition, my wife risks running out of her medicine, since this process takes so long. If I could give 0 star to Humana, I would.

Humana is the WORST insurance company. At the first of the year, one of my diabetic med was over $1000 a month. The other two diabetic med was over $500. I called customer service staff. I filed a grievance to have a tier exception for all three medicines. After a lot of calls, one staff member thought Lantus and Humalog was one insulin. I asked her if they receive any training in medicines. She said she didn't and she was not at the level to receive the training. FINALLY I got the three medicine approved for the lower tier. While fighting with Humana, I had no medicine. So I got an infection in my heel which is a diabetic wound. Had to have surgery removing the back of my heel, and now on the way to healing.

Was billed for an rx that I didn't want. Even though I said to not send me any prescriptions without prior authorization they do it anyway. Then you call and sit on hold forever and ever... then if you are lucky after pushing buttons for options endlessly they disconnect you.

I have the silver plan and have been paying the monthly premiums every month like clockwork, and now that I am sick they are giving me the runaround and denying my medication claiming it is not covered under my plan. The medication out of pocket is $832. I am filing with all agencies to let them know of these unethical practices.

I have always gone to the regular pharmacy to pick up my daughter's prescription. Well on March 25th I went to pick it up as usual and I was told it was going to be 100.00. I was confused due to the fact I had picked it up for free twice before. I called Humana where they informed me I had to get it refilled by RightSource in order for it to be free. So I went through the process as requested.

This company is the biggest joke I have ever come across. Medicare automatically enrolled me into their prescription drug program and you have to jump thru a bunch of hoops and send in a letter just to cancel your account. They are meanwhile charging you for it!

My agent suggested that I go with the Humana medicine plan for the upcoming year 2016. What a mistake. I checked the plan to see if they covered my prescription for Arthritis. It was in black and white that it did so I decided to go with them. The first prescription was filled and I was charged a $60.00 copayment for the generic. When I went to get it refilled, they denied the coverage. I called them and was told that they could deny any medicine that they wished to. I explained to them that they covered it the month before but they still denied it even with a prior approval from my Dr. This has got to be a breach of contract on their part as they promised to cover it when I signed up with them. Please stay away from this company. No one who works there knows what is going on. Now I have no choice but to keep them until the next open enrollment period.

I phoned Humana to order my usual mail order prescription refills. Delivery time is 7-10 days. After 16 days I received nothing, heard nothing, so phoned Humana a 2nd time. The Humana rep I spoke w/ told me it was "At the post office" and gave me a 34 DIGIT tracking #. He didn't know much else though, which P.O. it was at or when it had been sent, but assured me I would receive it "tomorrow." I went online & there was no such tracking #. I phoned the PO who said there was "nothing in the system" under that #.

I wrote about the frustration my wife went through trying to get a prescription filled at the right price. They kept shuffling her to others and eventually told her it's under review. We are talking about a $2500 prescription and they wanted to charge her the same for a refill now. This time I called and reached Kristen, told her to be sure to record the conversation, told her about my wife's frustration previously and so on. We were on the phone for over an hour, during which time she kept trying to make numerous attempts at computer entries, always coming up with wrong answers, not showing the correct plan discounts. Each time she had to confer with someone else, but kept me informed and checked back with me every two minutes.

When I changed to Humana I was promised 90 day prescriptions on tier 1 and 2 at 0 co pay. Now they fill tier 1 ok, o co pay. Then they say they are out of a tier 2 diabetes drug and need to pay $47 to get locally. Same pill was tier 1 at blue cross???

I have had over two years of experience with RightSource and now Humana Pharmacy. It is by far the worst experience I have ever encountered with customer service and website. I ask for things that do not happen. I am shipped things I do not order. Prescriptions take weeks to fill and ship. My doctor sends information that is not received or acted upon.

Received an E-Mail from Humana Pharmacy, saying Rx required a Prior Authorization. I just had this filled at a local Pharmacy, but wanted the 90 day free supply from Humana. I expected a delay since I just had it filled. I called Humana and I can't even tell you how big a moron I had to talk to. My Rx is a combo pill (2 separate meds combined into 1 easy to take pill), she said they were waiting for a fax from my Doctor about one of the meds. I explained to Her it was only ONE med. For some reason she could not comprehend this. After I finally realized what I was dealing with, I just hung up. I'll spend the co-pay not to have to talk to them again.

I contacted Humana Pharmacy on 2/25 because they had been unable to increase the dosage on my wife's RX for Losartan be spite multiple requests by her doctor. The customer service rep advised that she was cancelling a Rx for 50 mg Losartan because they had in fact finally received the 100 mg Rx, but it would take 7-10 days to fill. I requested that they continue to fill the 50 mg prescription because my wife only had two days of her Rx left since she had been taking 100mg of the 50mg dosage daily and could not wait another 7-10 days for the refill. They refused initially but after talking to a "Supervisor", Mike, they agreed, kept me on the phone for another half hour while they manually entered the order.

My insurance sent me a letter saying they no longer cover my Proair inhaler. I have been sent 4 letters stating that I would receive a temporary inhaler in which my doctor supposedly sent a request for approval. I have been back to the doctor 3 times trying to get an alternative for a lower price or my temporary. A month and a half has gone by and I have received NADA, NOTHING! Every time I call the insurance company they say that they have no record of any letters being sent out to me. I call my doctor, her assistants tell me to call the insurance company. I call the insurance company they tell me to contact the doctor. The only alternative I have is my nebulizer machine which works well for when I am at home, but I can't carry it around when I go to the grocery store or someplace.

This is the most inept organization I've ever had the misfortune to deal with. It is beyond their capability to get an order right. I'm forever getting messages that my prescriptions are on hold. When you try to call them to try to straighten it out, their system is not working or their website is down.

The worst thing they did was to allow me to refill a prescription at their website which, when I called them because it never arrived, they told me they had no record and no longer carried the drug. But it continued to be listed on the website, and the reason given for the delay was that the doctor had not responded to their e-mails. Months later I got an e-mail saying that the doctor never responded, so they were canceling the order. And they had actually stopped carrying the drug months before! That was the last straw for me, after constant mix ups over two years. Too time consuming, trying to straighten them out.

I was under the impression that buying my drugs retail at Costco was less expensive than using a part D plan. Therefore, I selected the least expensive part D plan (Humana). However, Humana contacted me and recommended that I use their mail order plan. They knew every drug I was taking (how?). They offered to supply these at an unbelievably low price. I accepted. This was a month ago. They have failed to follow up with my physician. I have received no drugs from them. Went back to Costco. I am a physician.

After 7 phone calls and discussion with customer service agents, supervisors and pharmacists, I may finally get prescription mom is in need of. A lot of lip service with every phone conversation I had with them. Dealing with a bunch of idiots. They change what dr sends in to eliminate free drugs to supply ones for $281.00. Glad mom at 90 didn't have to deal with these people. Will not be our choice next year. Medical coverage seems ok but RightSource Humana pharmacy sucks. 6 weeks to get 1 script correct.

Nightmare. You order meds and they cancel them with NO communication. Many drugs are more expensive than Walmart and many drugs do not come with 3rd month free (that's a joke) like they say they do because you use email pharmacy. RIP OFF. My monthly payment went up almost 50%.

If I could I would give Humana zero stars, or better yet, negative stars. In addition to other problems (described in another review) that almost bankrupted us despite our having employer chosen health insurance and despite paying hundreds a month out of my paycheck toward the premium, and after averting bankruptcy from the medical debts resulting from unethical and illegal Humana practices, we are still left with $36,000.00 in medical debt we shouldn't have. We also cannot access hardly any medical care! There are very very few medical providers in Humana's network, and those very few who still are in the network are telling Humana patients they are not taking any new patients (meaning, no new Humana patients!).

RightSource is the most time wasting thing I have ever dealt with; the automated system is slow and stupid. It wants your credit card number for prescriptions that have no co-pay; the voice makes me ill; I have multiple prescriptions that it has to call for each one instead of doing all at one time from same doctor from one visit. I went online to bypass; online told me I had no co-pay; phone system called and said I did; this system is all messed up. They need to find some way to speed up automated voice and change it; it is so grating and give option to speak to person. They call all day long; morning through afternoon; I am disabled with problems and I am glad when I can sleep; this thing always seems to call at the wrong time. This company has no respect for your time. I would give it negative stars if I could. My prescriptions are simple and it messes it around. I get frustrated talking to computer and hang up.

My wife and I have been a customer of Humana since 2010. We've made no changes regarding our medical provider, but when we continued to use their services in 2016 Humana Pharmacy (previously RightSourceRX) discontinued all our prescriptions. I contacted them, was told that the "lost" prescriptions could be reinstalled and I was then allowed to place an order. Absolutely nothing happened. I was then required to have my doctor fax all new prescriptions to the pharmacy and theoretically an order was then created for all these prescriptions. I now discover that that order has been delayed since contact with my doctor is required!!! As a diabetic, I've now been out of one of my critical prescriptions for over a week and I've had to request that my doctor sends another prescription to a local pharmacy. If I could rate Humana Pharmacy with a negative rating, I'd do so.

I have been trying for a week to get a prescription filled for my son. The prescription was sent in November, but cancelled by the pharmacy. When I asked about it there was one reason after another the prescription wasn't filled. My son is a type 1 diabetic, who needs the same medicine month after month, year after year. Shouldn't need to jump through hoops to get his meds. They don't seem to care one bit that he doesn't have his meds... They just need endless amounts of paperwork from the doctor... Several times to get one order filled.

Worst drug company ever dealt with. After one month of being on phone with Humana Pharmacy trying to get prescriptions filled, that I'm on for life and have been taking for four years before signed up with Humana and was told on both were covered, finally got one delivered. Other one told canceled because needed Doctor info. Even after conference call with Humana and Dr. Office we continued to get runaround. Information sent multiple times, claim they needed. After being canceled called Medicare to file complaint to see if they can get them jacked up.

My son has been on ADHD medication for 12 months. Because the calendar changed from 12-31-15 to 1-1-16 I had to call in to Humana for a "pre-authorization" for the medication because they now want him to take the GENERIC versus the name brand. After 4+ hours talking to 4 different representatives I finally convinced the Humana Pharmacy to approve the NAME brand versus the Generic because it would have delayed getting the medicine another 48 hours. Really unbelievable how they can get away with this horrible customer service.

Was told prior authorization was good for a year but had trouble with each refill. The last straw came in October, prescription cancelled due to needing prior authorization. This was first time I had been explained as what or why I needed prior authorization, talked with Pharmacist Asst and told I had exceeded max dosage. I said am over 200 units below what you say is maximum. Had same conversation with Pharmacist, he said I would have to talk with Humana Insurance. Got same explanation even with the fact my prescribed dosage amount below the maximum. After many calls they then said prior authorization needed because, refill was too soon, doctor prescribed it every 60 days and they said some rule said I could only do it every 68 days.

I've attempted repeatedly without success over a period of 4 months to get the Humana Mail Order Pharmacy to fill my mail order, a prescription for Advair provided to me by my doctor. The reason I chose to use mail order for this prescription was to get the best out-of-pocket price. I provided Humana Mail Order Pharmacy with this prescription more than once, both directly by mail and over the phone. My doctor has approved this prescription by fax. I've already filled a similar prescription for Advair from my doctor at my local pharmacy using Humana as my insurance provider without any problem. I've made doctor visits specifically to get new prescriptions written to satisfy Humana Mail Order Pharmacy.

Every time I renew my prescriptions they give me different prices. Today I tried to refill three prescriptions. One came back at $12.99 and a second at $299.00. I didn't fill the $299 because the copay has always been $0.00. I did fill the $12.99 because usually they said it was $69.00 but I could call and get it for $14.99. I called about the $299 and was told the copay was $0.00 so I ordered it. I got home and checked online and the $12.99 went up to $14.99. Thankfully the other one stayed at $0.00. How can a company be so disconnected?

There isn't enough space to describe how terrible Humana Part D is. First, they lied to me and told that only my doctor could send in a prescription for mail order. I can only get limited amounts of this particular drug at a pharmacy under Humana's rules, so I had to bother my doctor. Their formulary stated that they had a particular nasal spray I needed. When my doctor sent in a prescription, they said they were out of stock and would send it in a couple of weeks. When I didn't receive it, a month later on 11/16/15, I called and they said they would send it out. They even gave me the order number. I then received a call asking me to call them. When I called, they said that the spray would not be in until 12/31/15, but they would send it out when it came in.

I have experienced the same difficulties in using the mail-order pharmacy as all the others. Nice people who are stuck with poor training and inefficient, customer-unfriendly processes. But the reason I would like to never use the pharmacy again is the difficulty I have with the online application. I order for both my husband and myself and have always had problems logging in, or getting the app to work once I have logged in. For the past three months, I've not been able to get online at all. Everytime I call and report the problems, the customer service person says that I am the only one with the issue. Because I can not log on, I can't see my drug list and have to order "blind". There are usually 2-3 problems/communications with these orders because of ineffective systems and processes.

The paper mail they send you every month is incredible. I think they have sent me a whole quadrant of the Amazon Rain Forest. And they send you calendars too and massive directories. It's as if they don't think their users know how to use the internet. I wish there was a paperless option. It's horrible, as if there isn't enough junk mail already. And they print your details on every page so you have to shred it all. I am so sick of all the papers. Let's be a little kinder to the planet and stop with all the junk mail.

My name not important, unless you are an attorney. HUMANA is by far the worst company, for any reason I have ever had to deal with. You cannot obtain the referrals that one needs to take care of your health. I have had serious colon, digestive issues now for four months. If you complain in my case, I have even called several phone numbers, I obtained from Medicare themselves.

Well this month I have billing issues with this company. This month they sent me medicine I asked to be cancelled one of which they charged me over $400! I'm on disability and have extra help paying with my prescriptions by having low copays. I'm only supposed to have a $30 credit limit though they sent me this WITHOUT my approval which they shouldn't have done since I have my account set that way. And I never received anything says it was over my limit, they just sent it.

Since the inception of Humana Pharmacy, Customer Service via phone has hit the bottom of a shallow pit. I have never been able to complete the refilling of prescriptions over the phone as the system is designed to do. I have complained to no avail for the entire year. If Humana spent about half of what they send out as junk mail to fix the problems their customers would not be so complementary. Every time I enter a number from the last prescription bottle, I'm eventually told that the number cannot be found in the system or that I need to contact my doctor for a new prescription since this one has expired. It saying in plain English that there are 2 remaining refills on this prescription. It makes you wonder which time they lied, when they filled out the label or when they said it had expired?

The pharmacy is the worst. No one knows anything about anything. I need testosterone injections, so as Humana is my insurance company I order from their pharmacy. Testosterone needs to be kept at a constant temperature. Humanarx mails out this product in Arizona when it is 110 degrees. No cool packs, no insulation, nothing! This rendering the medication useless. My Dr told me don't use it. Humanarx said they will not change the way of sending out this medication. So beware! If this is happening to you be careful. This is one of the most uncaring useless companies I have ever done business with.

I have been on Medicare for a month and 1/2. On first day of last month 4 medications were submitted. Two of them went through fine, and I thought this would work out. Humana stated the other two needed a code from the doctor, which I contacted my doctor's office and was told by his nurse that their copy of the fax showed it was sent with the code. My doctor was on vacation which slowed down the return call to Humana a couple days, and 5 days after the prescriptions were submitted, the second two medications were cancelled. The next day the first 2 medications arrived in the mail. I was able to go to my local pharmacy and fill thru Humana the cancelled prescriptions via 2 remaining refills. Fast forward 45 days and I get an automated call to fill one of the medications on the order I did receive. I go through the prompts and it gives me an order number. The next day I receive a confirmation.

I have had good luck through the years with humana insurance so I decided to go ahead and give their mail order pharmacy a try. I called and set it up and went through all my mess with the nice lady on the phone. Later realized I forgot an inhaler. I called back only to find out that I wasn't signed up and I had to start all over again. Here's where the inept starts.

Have been using Humana since 2014. When they changed from RightSource to Humana at first of 2015 I have had nothing but problems. I am 68 years old & have had type one diabetes since I was 20. I have 5 prescriptions which have to be refilled every 90 days. Every time I request refill I have issues. It is something I plan well in advance because Humana is going to find some way to screw up the order each time. Even though I ordered almost a month in advance I still do not have one of my prescriptions and am totally out of it. Their customer service people use the term "in process" for weeks and then blame it on my doctor.

I thought Humana Pharmacy had improved considerably. I was getting my refills easily after difficulty getting some of the new prescriptions filled a year ago. But my prescriptions have expired after a year. I sent in six new prescriptions replacing the expired ones. They received the a week ago and have not filled any of them. They say the need a new prescription for one of the drugs. The prescription in question is a new one. They are waiting for more information on another from my doctor. These are Boeing new prescriptions for drugs that I have been taken for some time. They are holding up the hold order. I am totally out of threefold these drugs.

I tried to have a prescription filled. My doctor called it in twice, sent it in by fax twice. They kept saying they never received it or there was not enough information. I ran out. Had to get it elsewhere. I have switched drug plans.

I am out of my medicine for 2 weeks. Since Humana changed the name from Right Source service went to hell. Even the Pharmacist at the CVS store said that Right Source said that they are having a lot of problems. We must and we should get together to get rid of these insurance and drug companies and work toward National Health Plan like any other civilized country.

Online, the Humana site shows that under my Medicare D policy, a specific generic prescription costs $42.58 and I should be billed $47.93. But Humana Mail Prescriptions is told by Humana to bill $110.89. Two Humana supervisors by phone have agreed with me that something is wrong. But when I filed a grievance as instructed, the Grievance and Appeal Department sided with the $110.89. There is no indication from form letter from the Grievance and Appeal Department that the details of this situation were reviewed. Is this how Humana quotes low annual prices by miscalculating the copays of prescriptions?

I've had the same experience as others since Humana took over RightSource. I sent two written prescriptions in the first week of August and received an acknowledgement email from Humana. Not only have they not filled them, I'm getting messages that my prescriptions have expired. When I call, the people there are pleasant and professional but why is the online system such crap now? I still don't have my medications so I don't know if this has been fixed yet or not. Thank goodness. October is almost here and I can change Part D plans.

I have called Humana 4 times and spent well over an hour on the phone talking to their customer service. They shipped on July 23, charged my CC $32.82. Shipment never arrived after 12 days. I asked for a reshipment and here three weeks later it shipped today with a charge of $988. Their explanation was I reordering too soon. I gave my story 4 times to different people and they seem oblivious on how to correct it. They cannot produce a proof of delivery on shipment lost. I have been with Humana for over 2 1/2 yrs and had some other problems from time to time. No one I have spoken to seems to care about my problem. Help. Poor customer service. No one can make a decision.

Since they changed in January, I have had so much trouble getting my medicine. Everything from never showing up in the mail to rude or incompetent. I have been on the phone with them for an hour now and they just transferred and put me on hold AGAIN! This company is going to go out of business if they keep this up. Even worse, people have trouble getting the medicine they need. I personally have had health problems because of their delays. Shame on them. Still on hold. One unhappy customer!

I called customer service about a prescription I needed and because I had a complaint about the new website the man hung up on me. I called again and made my request to have a prescription transferred from a CVS Pharmacy and he refused to do it. The quality of Humana customer service is terrible. I was able to have Walmart Pharmacy make the transfer and fill the prescription.

I have ordered the same medication from RightSource for years. When they switched to Humana the problems started. I was charged three times for the same amount. I called Billing and they said it would take 3-5 days for a refund to my account. It took them minutes to charge my account. Also, my prescription has been in a "delayed" status for days with no reason. Customer Service is a mess. I keep getting the same story from them That it takes 5-7 days. RightSource the order would be filled in a few hours.

The most unprofessional company ever. Do not use! With them 3 months, and 3 months of problems. Pharmacist cannot read scripts and send the wrong amounts, then you wait again for proper counts to be delivered. Married, changed name, disaster!

I have been using RightSource for several years and have not had a problem with their service. When I go to my physician, I request that he write prescriptions for 30 days and for 90 days. That has been very helpful in being able to get my prescriptions and be able to mail them without interruption.

Ever since Humana pharmacy has taken over Right Source, it has been a disaster. We are getting calls telling us that your prescription needs to be refilled, even though we have already confirmed it to be refilled on line. Then on the same refill order, online message shows there are no refills available even though when we ordered it had two refills available. Then we get recorded phone message asking permission to request Doctor for new prescription. We authorize that. Now after about a month later, we see on line that the orders for my medicine have been delayed and then cancelled three times.

Government mandate is the one and only reason I would ever have become involved with this totally inept performing company. It only figures that being supported by an inept government as well that they can continue on without being investigated or chastised while being an approved Medicare provider.. After all, Medicare has its own problems with being ripped off for millions of dollars and admitting there is nothing they can do to stop it.

I used to be on United Health Care and had the opportunity to get free OTC products just as I do with Humana. The difference is that with UNITED there was so much more to choose from. Humana has a very small selection. I used to choose from wet wipes to much needed everyday items. Every month was different things that I needed rather than ordering the same things over and over again with Humana. Sometimes I don't even order because it would just be the same junk that I didn't need or had tons of already. They need a larger selection of items. I barely consider the online pharmacy a benefit any more. It's getting to the point where I feel like changing health insurance. One of my neighbors have an actual store that they go to and get soaps, sponges, antiperspirant, etc... I get $600 per month to use on the same stuff over and over. I thought Humana was a top-notch company.... Oh well.

The first of the year I started my new plan with Humana and starting using RightSource mail order. 90 day supply is required for no copay. Prior to RightSource my prescription had been for 90 days same doctor. Right off the bat RightSource claim one of my drugs was not covered by the plan even though they all were when I signed up. They sent a 30 day supply of the drug while they claim to be sorting things out. That cost me $2.65 because of the 30 day supply. When my Doctor got them to say they covered the drug, they sent another 30 supply and another charge of $2.65. When I called them, they lied and said that's all the Doctor requested and stuck to that lie even after the doctor's office sent them a copy of the fax confirmation sheet proving refills were for 90 days. I had to file a grievance to get that charge dismissed. Now, it was agreed upon that my medications would be automatically refilled at the appropriate time.

My wife had brain damage. Neurologist "for years" prescribed phenobarb. Last trip a month ago doctor faxed script in. Ran out this weekend and RightSource cannot find fax. Doctor cannot be found, answering service says wait till Monday. My wife has epileptic tendencies without meds. RightSource basically says you are "sol". This is not right. If she has taken this med for years through RightSource there ought to be a fix to this situation. Humana needs to fix this.

Getting someone to answer my call by phone is impossible. Trying to get an email through is worse. I have been trying to simply change my mailing address for several months. NO one seems to be doing their job by changing it. My mail is going to my OLD address, although my medication is coming to my correct address. WHY can't this be corrected? Seems to be a simple request.

We have been ordering meds since early 2000. When Humana bought RightSource, orderings has been a nightmare. We are still waiting for a script ordered 5 weeks ago... We have had phone orders that took 30 min. to order... We are done!

I had hoped with the switch from Right Source to Humana things would better. Too many places to check to find what you need. I have been trying to find the OTC section to order some things. Have been trying for the past 20 minutes. I will now have to call. Hopefully I will not be switched too many times and have to repeat myself.

It looked so convenient that I got sucked in to trying their mail-order service. In the end and after two weeks of the Pharmacist still "working on my medicine," I had to cancel and return to them and explain what had happened in order to receive new prescriptions for the medicine that CVS would fill in 5 minutes. Thanks for the fun!

I am now on hold (another 40 min) trying to get Humana to fill an Rx renewal (which I've taken for many years) that my doctor sent in a month ago. When it didn't ship, he then spent 10 min giving a phone 'prior authorization' to a Humana pharmacist. When I called to inquire after another ten days, a 'customer care representative' promised to expedite this order at no cost, saying he didn't know why it hadn't been fulfilled. Today, I was told that my record shows nothing of the original Rx, or my call (which took another 45 min or so...) They 'researched' the problem and found the Rx AND the 'prior authorization', so they offered to fulfill it and expedite it to me for another $20 freight.

Twice now I have tried to get my medications through this company. When my medications does not come and I have waited not only the 7-10 days but beyond. I was told that the voice recording asks for a method of payment so if you don't give it your order does not get processed. The recording asked me for my information the first time I called, but did not on any other call and my information was dropped by the system and there is no evidence that I even ordered. In addition, if you place an order, no human cannot hear what you recorded nor can they find out what they missed. I am thinking lawsuit since my BP meds are not showing up on time. Now there is a voice mail stating that we will get the same service. I hope the Heck NOT! I will be contacting my attorney to find out my options. I can tell you this, I can't recommend this company for any medications but now I am signed up with them and so what do I do?

My husband received inhalation Rx from RightSource while he was a Hospice patient. We received the medication and his Humana Ins. paid the cost, minus the 243.32 deductible. The Rx should have been filed with Medicare part B because a hospice patient reverts back to plain Medicare. I have attempted several times to have RightSource refile under Medicare. Each time they say the Rx can't be refiled. I have a 244.32 co-pay that I want refunded on my CC. It shouldn't be that difficult to re-file and do it under Medicare part B where there should be no deductible. Please refile this through Medicare B. It will be truly appreciated.

For the second time my Visa account was debited for a zero copay prescription. First time for $125 for a generic. Was told upon calling that this Rx could be changed back and it was but I was not eligible for a refund. On the second occasion, called in a refill and the recording said Zero copay. After the first problem, I immediately checked my bank statement. Again a $125 debit.

It is now 10 days since I placed my order and it still hasn't shipped...even after a few phone calls. Can you imagine any other drugstore in America that would take so long?

Let me get this straight. If I could give them a negative reading I would have but it would only allow me the lowest score of 1 star. I had to use this for one certain medication that my doctor is trying on me in attempts to save my new transplanted kidney. I have a long an endless story but I will not write it all here. To make it short and sweet I filled my prescription on June 1st. I had not received it by June 10th and I needed it on the 11th. So I called them and got shuffle to a few different departments and finally ended up in Medicare after (Rightsource) informing me that the pharmacy had an initially filled it on the first and that they could expedite it for me which would still have taken quite a few days. So I spoke with the Medicare agent about bypassing the normal processing time and she could not find this prescription that I had filled 30 seconds prior anywhere.

I had signed up 5 days ago and was told at sign-up my co-pay would be $15 for all my medications. And few days went by and they called to say my doctor had not call in my medication. I called and got this taken care of. Then had phone message my co-pay would be 90 some dollars. When I asked for supervisor she left the line and hung up on me. I called back. Got different person who now tells me my co-pay will be over 300. Asked again for supervisor and was told I could request for one and it would take 24 to 48 hours for her to call back. She then suggest I talk to someone else and during transfer she lost the call and me.

I cringe when I have to call RightSource regarding my medications. I received a letter stating one of my medications couldn't be refilled because it was not authorized or unavailable. I called the pharmacy about this since it is a common migraine medication. The person I spoke with had no idea why I would receive this letter. He finally had to transfer me to Humana and the person explained everything. She also told me that the Pharmacy line had the same information. The RightSource pharmacy customer service is simply terrible.

Very, very slow to work on your prescriptions, customer service very rude, don't have any knowledge or training to help customers. Humana want new customers spending huge amount on commercial but won't train their employees how to handle customer calls. And they love to be rude and hang up your call and there is no phone nor email to complain, or no way to trace who was that last RUDE person, it's all cover up...and manipulation by HUMANA by itself. Please consider this attitude before selecting Humana insurance because once you select, you will be stuck for one year...

Having Humana which is expensive monthly for a family of 5 is already bad enough but since my 5 year old has cystic fibrosis they have decided to only pay 20% of her specialty medicine which is now costing us $730 a MONTH out of pocket. Every month I have to call and set up a payment plan to which they automatically deduct a portion of the $730 and they will NOT ship her meds w/o a payment plan intact.

This company is Lousy, capital L, with their business. I ordered 2 weeks early to assist them with their lateness. They, elected to break up my order -- 5 products ordered, sent 3, then "sat on" the remaining 2 until I called. They use "in process" as an order status to mean they are doing nothing or close to it. Their business is either stuck in the inventory, shipping, receiving or forecasting areas. Maybe all. This company does not have a clue and I am seeking alternatives. I am at the point of paying more to get better service. By the way, when I called about my late 2 remaining products which I ran out of, they said they would expedite the order for $21 more. I said no, and they "stole" it from my bank anyway!! I just got off the phone with them!! I'm gonna check Walgreens and complain directly to Humana. RS is too big to handle their business properly!!

RiteSource has managed to mess up my mother's account. I (daughter), had authority to call in her prescription reorders - somehow they changed it and has authorized someone that no one in our family knows including my mother to reorder her prescriptions. I suggested there was fraud committed on this account - they think it is only a typo transposed from someone else's account. They won't change it back because they claim they legally cannot change someone account without their authorization. This is crazy because they obviously changed it to begin with without her authorization! Supervisor was useless. I HATE RiteSource - USERS BEWARE of this poorly managed company.

I have been on a drug Cholestyramine over 2 yrs. When I spoke to Humana about cost they informed me that a can of the powdered drug would run $42. Since that conversation I have been charged $73 for every can. I have to purchase 2 cans per month as it only lasts two and a half weeks on my dosage. I have called, I have written and a month filed a claim, and I am still waiting for my reimbursement which I am estimating around $800. Could be a little more or less. I am 82 yrs old on a fixed income and this is a hardship for me. Is there an advocate that can help me? This does not seem right to me or good business. I have to pay my premiums on time. Why can't I receive my reimbursements in a timely fashion? Thank you. PS. The drug store printed out all the charges. The pharmacist filled out his part of the claim and I filled out my part. They now want me to start all over again. This is a run around in my estimation and is wrong.

I am on Tylenol with Codeine for chronic pain. The price has been $20.90 for months, however in April without explanation it went to $41.50. When I tried to call the 800 number, there was only a computer with no human answering it. I emailed them and went back and forth, when they told me the drug company had increased the price. I contacted our pharmacist who said they had not increased the price. I was told the pharmacy make an error, the pharmacy said no they hadn't. When I renewed the script after complaining to the CEO the price was $20.90, after at least 30 excuses as to the price increase in emails. My husband happens to be on this same medication, and he had paid $20.90 for months, then when he renewed it in May the price was $41.50 again.

I wanted to use RightSource to save time filling all of my father's prescriptions, and it has added to my workload. I've had to follow up continually with them. It's been nothing but a headache. I recommend sticking with your local pharmacy.

FRUSTRATED! Every time I call I have to completely start over and give the same information over and over again. It's as though there is no save button on their computer. I understand confirming shipping address, but must you do it THREE times every time?!? Every single time I have called, I have ended up frustrated and annoyed.

First I was told that my insurance would no longer cover a specific medication my doctor had prescribed. My doctor was unable to convince Humana to approve it, so now I have to take a similar medication that causes a host of undesirable side effects (like extreme drowsiness). Then RightSource stopped charging no copay or a reduced copay for all of my prescriptions.

At Humana's request I signed up for their Pharmacy to send me my usual medications free. I had picked them up at the drug store prior to our contract. They contacted my primary care physician and he sent my list of monthly medications with prescription. They and I had 7 phone conversations with promises to "overnight' my separately needed medications. They failed even after I spoke to supervisors. The people spoke to were nice and tried hard to assist. The system is flawed. They are changing their name but stay away from HUMANA. They don't care!!! I have gone back to my pharmacy. Being without my medications cost me my health. (5 RED STARS)

When I signed up for RightSource, it took over 2 months to get my prescriptions filled. They kept asking for "more information" but did not say what info they wanted. They almost harassed my doctor's office with continual faxes. The prescriptions were finally filled. Now, a year later, I tried to refill my prescriptions and my account with them has disappeared, as has my husbands. They want to start all over, faxing my doctor, etc, while we both go without needed medications. The website rarely work, the automated telephone system has NEVER worked for me. The reps are uneducated about their job and everyone gives you a different (and WRONG) answer. Avoid this company if you possibly can.

Before I signed with Medicare supplement plan, we, husband & I gave them all medications we both took… That was in Jan. 2015. They said “No Problem, all are covered”, lie #1. We found that out after we made our mistake of believing them. I've been having TROUBLE since. They (RightSourceRx) have reps in at least 4 or 5 states. They only give you first name, LIE#1, 2, 3, 4, 5. Spoke to manager, all have last name plus employee # & are required to give it to members. They've even LIED to my Dr's nurse. Told her med was sent! :( LIE, LAST STRAW!

We refuse to provide a Credit Card and we pay by check! We received a form for my wife's insulin from RightSource. Filled out the form, attached the check and mailed it on April forth. Called RightSource today (April 20th), they acknowledged receiving the check and did nothing about filling the prescription! They do not know how to process prescriptions paid by check...

I worked for the call center ACS from June 2011 to November 2011. ACS is/was the company contracted to handle calls from RightsourceRx customers. All of the consumer complaints are completely valid. The complaints are typical of what a day in my life as a customer care representative with RightSourceRx looked like. Shortly after I began working with this call center, I could clearly see a pattern of fraudulent activity. The times that I brought it to the attention of a supervisor, I was dismissed or given misinformation. Due to the fact, no resolution was offered through management, I elected to do what we were taught to do in training, I filed a report with Fraud, Waste and Abuse.

HUMANA/ Right Source: I have a Humana Part D drug plan. At some point Humana stopped covering the more expensive drugs that my wife needs and, of course, they continued to cover the "cheaper" ones. If I buy my wife's medicine from Humana, these particular drugs (2 of them) would cost us $ 469.80 per month AFTER the deductible has been met. I can buy the very same medicine on the retail market for $150.75. I wrote Humana and explained the situation and they replied that I can't quit them until Oct. 15th, 2015 which is the next enrollment period. Today is April 14th, 2015. Therefore, I have to continue to pay them their monthly premiums even though I'm not buying medicine from them. This should be illegal.

I called this company to see what happened an order that was placed for a family member. Never in my life have I ever dealt with anything like it. The rep named ** who I imagined was gay was making sexual advances at me. Now I am a married woman with Christian morals. All I wanted to know was what happened to my order. She became very rude with me, when I would not accept her advances. She went to make racist remarks towards me and my family. She refused to tell me anything about my order. I asked for supervisor. One never came to the phone. I called back and got someone else. This low caliber of a person should be terminated.

I tried to submit a "vacation override" so that I could receive my medications before their "fill date" due plans necessitating me to be out of the country during my scheduled "fill dates." I spoke with four different persons from Right Source (including one supervisor) and two different persons from Humana. According to Humana's policy, one cannot submit a "vacation override" more than "five days out" from one's departure date. The irony of this policy is that it can take from 5 to 7 days for the medications to arrive, EVEN IF ONE PAYS EXTRA TO HAVE THEM SHIPPED BY OVERNIGHT EXPRESS, creating the possibility that one might have already departed BEFORE THE MEDICATIONS HAVE ARRIVED. Right Sources' suggestion was to obtain the medications from a retail pharmacy, which would be cost prohibitive due to my limited fixed income.

Have been trying for almost a month to get simple generic prescription filled without success. WHAT A NIGHTMARE. Calls to doctor, faxes sent by doctor, phone calls...still nothing. Finally cancelled order and went to local SAM'S CLUB with my prescription. "No problem filling this", I was told. However upon second trip to pharmacy to pick up my prescription...more red tape. Discovered I can actually buy this medication cheaper without Humana Rx coverage without all this red tape crap which is I guess what I will do when I make my third trip to SAM'S tomorrow to retrieve my prescription back. Getting out of this Rx plan as soon as Humanaly possible. Very dissatisfied customer... P.S: with my previous plan (Tufts) - just mailed in prescription, they mailed me my stuff...pretty simple.

I have been fighting with Humana/Right Source Rx for 3 plus months now. I am Type 2 Diabetic and they continue to be deceitful and incompetent. I spend 2 + hours per day, literally two plus hours per day, Monday - Friday fighting for my critically needed insulins. I have many, many documents that I would be happy to share that show their deceit and incompetence. This company(s) operates with no regulation or supervision. They are truly dangerous and have no business operating in the healthcare industry. I could go on for hours describing the issues I have had or continue to have with them.

I did have a problem when I first started using RightSource, but to be honest most of the issues they were not at fault. One of the problems turned out be one of the drug companies changed their formula so they could raise the price. The other problems were just bad communications. All of my problems have now been resolved, and I couldn't be happier with the prices. They also seem to pay my claims per agreement. Thank you Humana.

This mail order pharmacy is a prime example of what is wrong with corporate control of any aspect of our healthcare system. Corporations are not people my friends! Where there exists an opportunity to make an extra buck on whatever hustle it's involved in, the corporation will take it. Here Humana through RightSource RX has apparently made a deal with drug companies that somehow makes it possible for it to give Humana Gold members free generic drugs. I suppose that they make up for these free loss leaders by turning a nice profit on the drugs they charge for. How efficacious these free pills might actually be is anybody's guess. And because corporations don't really care about you - but rather about their bottom lines only - they take your order but seem completely baffled by the prospect of filling it.

I have been using RS for 3 years. It has been a constant battle. They have lied to me constantly. They always blamed my doctor's office for delays. They never send my refills even when they are all current prescriptions. The latest event was them shipping a medication that I told them NOT to ship because I could not afford it ($430.16). This was in January 2015. I called them right away and they said that they would send me a label to return it. Since it takes 90 days to get anything from them I waited until today to call them back. They claimed that they had NO record of my January call and said it was too late to return them. However after I literally screamed at them they agreed to email me the label in 5 days. I will believe it when I see it. I plan to file a complaint with the Arizona and Texas Pharmacy Board. I will now use Walgreens for all medications. They are a disgrace.

We switched this year to their plan which was cheaper but not worth the frustration. A couple of my husband's medications are written scripts because they are narcotics and mailed in by doctor. I received a call that I just happened to pick up to authorize order. I do not normally answer unknown calls and would have been waiting for medications to be received. In Feb. on phone placing an order, the girl told me to call for his other order on the 16th. I questioned how their system works as preciously through other company had contacted Dr. myself to send in scripts. She said to call them and they would request. I called back on the 16th as told and said, isn't this too early to place order after I reviewed my order. No and she gave me a confirmation number. Seemed strange but waited. Then called and told too early to place order and to call next month which was what I had thought.

It's been over 3 weeks and I can't seem to get my drugs. Many phone calls, lots of run rounds, and lies from them... I have been on hold since I started to write this complaint.... DON'T DEAL WITH THESE FOOLS IF YOU HAVE ANOTHER SOURCE - they won't call or do anything but say "we apologize". What a joke they are.

A major problem with them is they do not send eye drops in a cold pack when it says right on the package to refrigerate before opening. And this is from Arizona, where it's anywhere from warm to hot most days! Today I found out they CANCELLED one of my prescriptions without even telling me, claiming they could not reach my doctor. Which I really doubt. So today I cancelled them and got a new prescription service and I am thrilled about that. Right Source needs to be put out of business. Out of all the pharmacies I have dealt with, these people are the ABSOLUTE WORST, ANYWHERE.

I have been a customer of RightSource RX for three months and so far the customer service has been terrible. Of the six new prescriptions I have tried to fill, I have had problems and delays with three of them. One was cancelled by RightSource RX due to the doctor requesting it as a refill when it was a new prescription. No effort was made on the part of Rightsource RX to contact me or the doctor to try and clear up the problem. They just cancelled the order and kept quiet about it. I did not know the order had been cancelled until I went online and checked the status of my pending orders.

On February 19, 2015, I submitted my initial order to RightSource. About three weeks later I still hadn't received my order. I called them. My order was no longer on their computer! After many calls to RightSource and my doctor's office, it was found R.S. was using an incorrect fax number. I had never been notified by R.S. that their fax had not been answered by my doctor's office. So I gave R.S. the correct fax number and repeated the order for five prescriptions. My doctor's office assured me they'd reply to the R. S. fax as soon as they received it. However, I never received the medications.

I called RightSource to see if I can get my meds through their mail order system. I was told, "No problem," and I asked to review my record and medications since I get this meds for 5 years now. Again the Lady I talked to told me, "No problem." So I overnight-ed my Scripts. A week later I checked online and seen that they cancelled everything out. Nobody contacted me about the situation and I called and was told the Pharmacist deemed it to be the wrong Medication for me. Who is he to second guess my Doctor and specially having my record right there showing that I'm taking it for the last 5 years.

My father has an RX he has taken for years and can get filled at Walmart for $4 with no issues. We have spent the better part of two months trying to get it filled through RightSource to no avail. Each of the 4 times I called they apologize for the trouble and each time there is a different "reason" for the delay. Once it was an issue of capsules vs tablets. Then there was the issue of it not being on his formulary, then the dr didn't write the prescription correctly. Each time we were instructed to call the dr's office to correct the issue. Each time we did. Still no prescription and no follow-up on their part except to send 2 letters stating there is an issue and they were working on it, only they aren't. Twice I have been told I would receive a follow-up phone call, but I didn't. I might add that they are able to see the RX has been filled at Walmart but are still unable to replicate it at Rightsource.

I was sent an asthma inhaler over 2 yrs ago and attempted to return it due to the fact that I don't need to use one and didn't request one. I told the rep that I wish to send it back and will not pay the $41 copay because I don't need or use an inhaler. I was told that that I couldn't return it. Over the past 2 yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a RightSource rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed.

My wife is paralyzed with Multiple Sclerosis, and I am her Caregiver. I provided Humana Rightsource Rx with a medical power of attorney from my wife to me. And now when I called Rightsource to place an order for medication, they totally refused to place my order without getting a consent from my wife who is in Coma in bed. The girl who answered my call went and checked with a manager if it is possible for me to place my wife's order of medication with the medical power of attorney that they have on file, she returned to me with the same negative answer. I asked her for the customer service phone number to complain and put an end for this childish game that they are conducting, but the girl refused to give me the number. She said because I am not the member.

My husband had 4 prescriptions with Right Source. I was unable to renew 2 of them with Right Source because the ink faded from the labels and I was unable to read the prescription numbers. Even the names of the medicines were unclear. A customer service representative was unable to help me! Now I get all of his prescriptions from our local pharmacy. Worth the extra few dollars, we must pay our druggist. I suggest contacting a new ink company! (Suggestion: INX, Inc.)

I spoke with a customer service representative regarding a new prescription that my doctor was going to fax in. I was told that the prescription would cost about $268, which required my approval to bill my credit card, as anything over $250 does require special charge approval. I gave them my approval with the understanding that the cost would be about $268. I received my medication and my receipt. They charged me $1,694.96! I called them and was told that the amount I was given was incorrect, but since I had given special approval for anything over $250, they had the right to bill me for the full amount. They then said the cost actually should have been about $500, but that as I had waived my copay, they billed me the full amount allowable?? They CAN accept a return, but they are "looking into the matter" and may choose not to do so. I am stunned and distraught about "the matter".

I placed an order and waited and waited and waited for confirmation, updates, or (even better) the prescriptions to be shipped. In the end, the charge was DOUBLED from what was quoted. And the Customer "Service"? Be prepared to be transferred from one department to the next and to the next and good luck finding a person that MAY know how to resolve an issue.

There are several problems with this company. It is the one Humana recommends. Prices are sky high. It isn't because of the healthcare act. It's just another example of the middle class getting ripped off by pharmaceutical and insurance companies. Then, even though I need to use the brand names (because generics use different fillers) and my doctor specified that, they filled the prescriptions with generics. My doctor and I fought that. Finally they understood they had to fill the prescriptions with brand names. Days had already been wasted. Then they decided to waste more time by calling me and trying to convince me to take generics "to save money." I could have screamed. (I did scream.)

Service provided by Right Source Specialty Pharmacy was consistently dismal. Numerous occasions in which my account/insurance information had been "lost" or "not found in the system" resulting in unnecessary hours on the phone with Humana and the prescribing physician. Estimating that I received approximately 1/2 of the medication doses on accurately scheduled intervals.

Over a year ago, was told I didn't pay one $2 bill on time. I paid it on the next bill but didn't know I owed it. When I called, they said it was not their fault I didn't get an invoice. Quit buying till now, needed new meter and strips for sugar testing. Twice they said they didn't get one prescription or another. I sent them in myself after doctor wrote them - I went to my pharmacy today and got a new meter rather than try to depend on RightSource. It’s a waste of time.

I am a member of Humana for 3 years. I had no problems until 6 months ago. I put in an order for over-the-counter supplies online, as I have done many times in the past. After several days, I checked and it said the order was delayed. I called and was told that they were out of all the supplies that I ordered. I explained that it seemed very unusual for all the items to be out of stock. After 2 hours on the phone, someone finally helped and said they knew what the problem was. They required a verbal okay to use my credit card. My card has been on file with RightSource for passed 3 years without this "verbal okay" to use my credit card on file. Is this something new? Has RightSource made changes in their management?

I'm going into my second year with them. I was unable to switch to another company for a number of reasons. 1) It takes forever to get to talk to a live person 2) They frequently send me emails or make robo calls to me that are inaccurate, 3) I've placed about 10 orders with them and they have yet to get even one correct.

I want to say so far, I am satisfied with the service.

I ordered certain otc med on nov 11, 2014, they sent me everything wrong. I called customer service 855- 211 -8370 at 1.30pm on Dec 15, Woman named Chrystal or Kristal answered. After repeating my complaint several times, she stated that she will order a "SCRIPT" and inquire and will let me know in 72 hours. After that no response.

My husband & I both use ProAir HFA inhalation. Mine is 1 for 90 days and his is 5 for 90 days. I noticed the difference in cost was interesting: His cost figures out to 25.00 for each unit and mine is 48.28 for 1 unit. I called not only Right Source, but also Humana as they are the contracting company. No one could tell me why the difference. Now that I have both invoices in I find that Humana/Right Source actually charged him .80 less for each unit but also he has an insurance payment from Humana for 22.48 for each unit. My invoice shows no discount and no insurance payment. So this has to be by volume. Which only tells me that there is something really wrong here, if they are pricing drugs by volume before paying an insurance premium or drug discount.

Back in October I was eligible for Medicare and applied for Medicare D prescription plan. This is the insurance I was given. I placed my order for Prilosec 40 mg 2x day for 90 days or 180 tablets. Person told me I did not need to send in my RX as they would call the doctor and get the order. After 10 days I called and was told no order was received. Apparently no one called the doctor. I was told to have MD fax over the order, which was done. They claim they did not get that order. Told me to give them my doctor fax number, which I did. I waited again. When I called a week later I was told the doctor fax number did not work.

On 12/9/2014, I called Right Source about my anti rejection medicines .The lady that answered started going over my meds and when she got to the rejection meds, she started quoting a deductible, one was $1249.00 and the other was $31.48. I told her that this wasn't correct, that I have a zero deductible. She told me until I paid the order wouldn't be shipped out. Here's where the fun starts, for the next seven hours a lady from the State Health Insurance Assistance Program (SHIP) and I, was on a three way call, trying to straighten this mess out with RightSource and got moved around from one place to the next. We have been told I was in a donut hole, which wasn't true, then told I always been paying a co pay, not so and then we got down to another, telling us that my meds are under a part B plan and Medicare was suppose to pay.

I have had nothing but good experiences with RightSource. I received a letter from Humana that certain drugs will now have to have a new refill on each time due to government regulations on them. One particular drug that I take can only be refilled every 30 as opposed to the every 90 days. So no more scripts for 90 on this medication which does not contained any narcotics. This is new government regulations not RightSource's problem. I have had nothing but good experiences with them.

Here's exactly what happened: