Humana RightSource RX Reviews

I had this plan for 4 years with no issues, because I wasn’t taken any prescriptions. Then I had some heart issues and after the first month of prescriptions I was sent a letter dated “July 1, 2024” that I “will be disenrolled from your Humana prescription drug plan on 06/30/2024.” Their reason was “You now live outside your current plan’s service area”. I’ve been living in the same zip code for 8 years and the same home for 2 years.

Ordered mother Parkinson's meds to be delivered. No meds yet. In fact they on auto refill and no reason for hold up. Paid copay over the phone, reps said order was shipped May 28th and will arrive in 3 business days. Nope! Called back on June 3 and was told there was a hold on her meds and for what, they are paid for and she needs her meds. Rep stated again after copay they will go out expedited today. Well June 10, no meds still. Now FedEx has them and it still says in Tennessee for the last 5 days. I never had this issue with her meds until now. When calling last year I dealt with an **. What's up with all this foreign customer service crap. They are nice but you can't understand what they are saying. What the hell Humana. I will be moving her meds to a reliable pharmacy. Stay away from this company unless you want a relapse or setback in your health.

This company has the worst cheapest poor quality off brand third party products to offer Medicaid OTC customer's and to top it all off it takes nearly a month to receive your otc order, You would think that this company had high standards and good quality brand products to offer OTC customers, but instead this company go way and beyond to provide customers with the cheapest horrible off brand products they can get.

Never use Humana Center Well pharmacy. If you health issues that require meds run to local pharmacy. You stand a better chance getting them. Humana policy is once out the door it's your problem. Not there's even when it's lost in shipping and rude about it.

Humana plays fast and loose with the health of their drug plan subscribers, not to mention making it very inconvenient to be 1 of those subscribers? When I tried to refill my prescription for a drug taken daily, my pharmacy told me Humana wouldn't allow the refill until 2/14/24. On 2/14/24 I'll be taking the final pill I have from the last refill. So I'd better be available to get to the pharmacy the next day and hope they have my drug in stock! It's ridiculous not to be allowed a refill a week or 10 days prior to running out of a medication. At the end of the year when it's time to review Medicare drug plans, I'll be trying to find one that shows more consideration for their subscribers and has sensible rules.

My doctor started me on ** in November to regulate high blood sugar. The dose needed to be increased and so I needed a refill prior to when the original prescription should have run out but Humana's policy is to not override for an increase in dosage so I will not be able to fill my prescription 18 days. I even spoke with a supervisor who actually said to me she wasn't saying "they're refusing my request, simply that an override is not available".

Apparently, this pharm. will not treat pain and depression/anxiety at the same time. Although they often occur together in a vicious cycle. They refused to fill my psych MD Rx (in which all of my MD's involved agreed upon) even after she called and sent in TWO authorizations. My advice is DO NOT USE this pharmacy if you suffer from these two conditions. I made no less than 10 calls to 4 pharmacists and 6 CS reps. for a total of 4 hrs and was told that they would take care of it. They never did nor did they call me back. They have made my life hell!!

Before I signed up with Humana they checked to see if my prescription would be covered for the year. They told me there was more than enough funds for the year. Now I go to pick up my prescriptions the price is tripled. I was not told the truth. They'd lie just to get you to join. Be aware of insurance companies doing this to you.

Beware: I have an inoperable tumor in my spine and Humana refuses to allow me to fill my non-** medication for this constant pain. Humana has previously approved this medication for the last 7 years and they now want me to take large doses of an ** pain medication because it costs them less. They want me in constant pain so they can save money, they have no concern for my health or quality of life. I think they figure that if I am in constant pain I may commit suicide so they can ultimately benefit from my death and save more money. Do not enroll in Humana insurance plans!

Customer service is awful. They take your refill info and tell you they sent it in when they didn't. They don't care if you get your meds. I was on the phone with two different reps and I still didn't get my refill.

Humana/CenterWell Pharmacy is the absolute worst pharmacy I have ever dealt with. First of all, it takes way too long for them to process the order before it ships. The representatives that answer the phones and the so-called “supervisors” are clueless. Every month I have an order, I have to call them several times to get the status of my order, and each person has a different story, contradicting each other. It’s just very frustrating having to call numerous times asking, “where’s my medication?”

Don't take CenterWell aka Humana Pharmacy, they will send your orders without sending their client's email stating that the client's orders were processed and they will make you take a carrier you don't like.

I switched to Humana part D because they "covered" the medications I take. When I actually purchased some they denied coverage for a medication I have been taking for 10 years and I am forced to experiment with my blood pressure again by trying alternate medications. Two stars because my expectations for insurance companies are low.

First time receiving medicine from Humana pharmacy. I gave it all a fair try. All of it made me sick. Muscle aches so bad. Headache sick to my stomach. I would love to know what. They put in these meds. Cancel all of them. Would not recommend.

The worst customer reps. They had no knowledge of how to help, would get more **. I filed 3 separate complaints and finally switched to another company. Even Medicare got the runaround from Humana. The customer reps are poorly trained idiots.

If you have a med that you need to survive on, don't use Humana. The timeframe to get your meds might not be on time. Worst phone system ever to try to get an answer also. They seem to have to confirm the prescription with your doctor after they already received the prescription. If you're going to have a colonoscopy, schedule it at least a month out so they can get the medicine you drink the day before to you on time.

New member to Humana Walmart Value Rx Plan, broker said they had good ratings. Real experience proves otherwise: terrible customer service, terrible online portal. When I signed up for Medicare Part D Walmart Plan I received two page mailer with card that had no details on how to sign up for mail order or phone. Not one sentence in mailer addressed when and how to sign up for Humana.com portal. I tried reaching out by phone to numbers offered in mailer only to have automated system state the system was for 'providers' only.

Awful experience. Company representatives will tell you amazing prices, just so that you will feel comfy and transfer all of your Rxs to their mail order pharmacy. 1st rep stated to me that I have to call Walmart and have them transfer the Rxs to Humana. Walmart told me that it works the opposite way. That Humana has to call Walmart to make transfer. Should have been the 1st red flag. Staff also quoted me prices, which made me approve the transfer, because of the low price.

I transferred my Rxs to Humana Pharmacy in 10/2020. I told them that I did not need a refill on my ** as I had just refilled at local pharmacy and doctor had cut my dosage in half. I took all of those pills from local pharmacy. Fast forward to 8/2021 and I opened the sealed ** from Humana and the smell knocked me over. It was very pungent and kind of petroleum smell. I took them to local pharmacy and the pharmacist said there is usually a slight odor to ** but never as strong as my pills. I called Humana to get a return envelope so they could dispose of drug properly. They refused saying I had drug for 9 months and it must have been something I did to drug that made the sealed drug smell. All I wanted to do is return the drug. I will have all scripts filled at local pharmacy where there is a pharmacist that will discuss any concerns that I have. I have to wonder if Humana is using off brand drugs or if they are made in China.

I have taken 5 different drugs all prior filled with Humana. They know when the drugs run out as I was told prior I couldn't order a refill because it wasn't time. I relied at this point on Humana to handle my drugs... One medication I take is for seizures and I ran out of this medication. I called Humana likely 5 times and was told to get an Emergency 7 day supply at my local Walmart. I went to the Walmart 24 hours later and they had one of the 2 drugs I was out of, but NO seizure medication. I said the hell with running back and forth and will just change my insurance plan next opportunity. My final advice is to find another pharmacy.

Placed a Rx order on 12/23/20. Order tracking said it was delivered on 12/29/20 in my mailbox. The order was...finally...delivered today, January 4, 2021. I tried for two days to contact Humana Rx. Was on hold for hours, disconnected twice and transferred to "another department" once. I heard their idiotic recordings and menus so many times I have them memorized...NOT THAT I WILL EVER USE THEM AGAIN! In the future, I will be getting my Rx from the local Walmart.

I've been a Humana Medicare part D since 2013. My first premium was something around $14.00 per month. I'm 72 years old but have relatively good health and currently take one drug, **. This is a low cost medication. You can use a prescription discount card and the cost for a two month supply is under $14.00 for a two month supply. Humana has been supplying me this drug for approximately $20.00 for two month supply.

If they have a problem with filling your prescription they might contact your doctor but they won’t bother contacting you. So you need to constantly monitor the website to see if it is still “in process “ after the 7-9 day period that they process your order. I’m on my first day without pain medicine in 20 years because I didn’t constantly check to see if things were going smoothly. Don’t depend on your doctor or pharmacist to care whether you get your medicine. Patients are slaves to these people.

All Immunizations for seniors should be covered the same as Flu shot. If seniors get shingles the person caring for them (lots of seniors are unable to do everything themselves and need caregivers) and others could be infected. The person infected could have nerve damage and suffer for the rest of their lives! I just had to pay $150 for the Shingles shot! Not right. I will NOT go with Humana RX plan next year. It is really difficult to know what the plan does not cover when you are searching for a new plan each year! And they keep moving Tier 1 generics to Tier 2 so we have to pay more!

I have spent 2 one hour conversation and 1 thirty min conversation with customer service about being proactive on an important RX. They said they would call me a week before to ok the charge on my account. After one hour of orchestrating this I never received a phone call. I call again 1 week before it is due and there is no record of my phone call. Now they tell me do not worry they will expedite the RX. 4 Working days later they call and say they are just processing the order. It is for a $372.28 RX. Now after another hour with Britney in customer service, I had to ask the same question 4 times 4 different ways with her still not understanding the question. Then I spoke with a supervisor, Shavanie, who still was not able to meet my needs.

I, like so many other reviewers have experienced very poor customer service and zero satisfaction regarding my complaints about no notification of the plan change that resulted in my premium more than doubling this year. I filed a grievance with no response, so applied for disenrollment. Weeks later received a denial letter and told I could file a grievance -- so just filed another grievance a few days ago. Made at least 7-8 calls, leaving messages but not one returned call. I would be happy to be part of a class action suit if anyone takes this shady company to task!

2 weeks ago Dr sent in Rx's by fax. Called yesterday to see why they have not arrived. Someone from a foreign Call center says they are filled just sitting on a shelf and says they will be shipped out same day as call. Next day still not shipped. My last refill of meds was 12/24, I am out of meds tomorrow. First and probably last time attempting med through this place. Why would they sit on a shelf? Credit card was billed 2 weeks ago.

I pay Humana each month for drug coverage. I just ordered a drug that is costing me $36.50 for a 90 day supply. I looked online and found a mail order drug company that sells the same drug and quantity for $25 for the same quantity for this drug! Seems to me like a ripoff!

I was paying 26 60 a year for My Humana Part D. I was never notified of an increase. Did not receive an annual notice of renewal or changes and now I'm paying 56 60 a month after open enrollment closed. I was told that the plan I was on they discontinued. I was never notified even though it says in writing on their formulary they must notify you of any changes. There should be exceptions when you're not notified so that you can enroll in a different plan even though open enrollment is closed.

I have been paying $27.80 for prescription insurance and in January they charged me $58.60. When I called them they couldn’t tell me why except that my policy was changed. I had no notice of increase or that my policy was being changed. They told me that they were getting a lot of complaints. It’s very concerning that they would wait until after open enrollment to do this without any notice. This must be illegal. Now we are stuck paying this much higher price until next open enrollment. Think I will call the state of Texas and file a complaint. Going after them.