Humana Medicare Supplement Insurance Reviews

They doubled the premium on my wife and I on Part D prescription coverage. They stated my old plan is no longer available, but I searched and the cheaper plan is still being advertised by Humana as available. They lied and did not notify me of increase in time to change.I have filed a complaint with Medicare. I encourage everyone to file a complaint.

Updated on 3/10/2020: As many others have had occur to them, Humana changed our prescription plan from the Walmart Rx plan to the "Premier Rx Plan" without our knowledge of such staying that "the only thing changed was the name, the same meds are covered". However, they failed to tell you that the plan cost goes form $16 a month to $56 a month for the exact same coverage you had before. After many calls, several grievances files with no action, or in our case, no return call about the grievance filed - My wife found the magic solution!

I had changed my Humana Drug Plan this past December. Humana terminated my contract for no reason on 1-7-2020 (by mistake) even though the premium was paid. I had called 6 times over the past 2.5 weeks, approx for 2.5 hours each time, and spoke with virtually every department to correct their mistake. They had told me that a reinstatement of policy was in effect (marked critical) and would be corrected with-in 78 hrs. At this time, 1-17-2020, my policy is still not reinstated. This has had a big impact to getting my prescriptions as required. I do not recommend this firm for any supplement to Medicare.

We two seniors had Medicare Plan D coverage in the Humana Walmart Plan for several years. For 2020 Humana automatically converted ALL of us Medicare Plan D folks in that plan to a new Premier Plan without our consent. The new plan is more than TWICE the price but offers no additional benefits. Humana sent me an email saying that 2020 info was available online. The email made no reference to change of plan. AND, I was unable to review that information as I was hospitalized and still am recovering from multiple fractures.

I preface my comments with this: Remember, Medicare Part D RX Drug Plan is Mandatory. You must join, or be penalized later, when you do try to get it again later. So if I cancel this, I’ll pay way more in penalties for rest of my life. FILE COMPLAINT WITH MEDICARE! FILE COMPLAINT WITH YOUR STATE INSURANCE COMMISSIONERS. File a review on every consumer protection, Better Business website you can find!

I've had a Humana Rx medicare (Walmart) supplemental plan for the last 2 years. Premiums were $29.60 monthly. I started the plan, even though I do not take any prescriptions, when I signed up for Medicare and considered this amount to be an investment for the future, when I would need meds. During the most recent recent plan renewal period, Humana apparently dropped the Walmart plan and automatically switched everyone over to their premier Rx plan with a whopping premium of $58 per month, almost twice the rate I was paying.

I am really not happy with the way the Humana handle its customers. I am so desperate to get off its control and find myself a plan that really care for its members. OTC is a false. I got the flu and I just want to get some over the counter medication for the coughing, the person from Humana told that the only way will be by mail. It can take from 5 to 10 days for me to get it. By that time I will be dead. What a waste of money and time with this people.

These sneaky ** just raised their rates by 80% without any real notification except the annual "plan changes" junk mail notice that everyone ignores. Never again. Now it's too late to change plans, but I sure will next year.

I have been a Humana Advantage member for about 4 years. In March of 2019, I had an aortic valve replacement. My Cardiologist has informed me that because Humana Advantage is so slow to pay for necessary diagnostics he is having to remove himself as a participation physician. I must either find a new advantage program or I must find a new cardiologist. There are relatively few Advantage programs serving my area. This has placed me in a precarious position. In looking for a new cardiologist I am told the same thing. This is not good. Heretofore I have been satisfied with my program.

Chose the same Insurance as last year. This year I was told that all diagnostics had to have a prior-authorization. The blood work ordered by my Primary Care Physician and Specialists were all denied. Both the Dr. offices and I tried calling Humana to have the denials reviewed with no luck. I did not know my plan turned into an HMO! The Specialist cancelled my procedure scheduled for Nov. 13th of this year until my new Insurance Plan is effective Jan. 1,2020.

Poor rating because: not open for calls on weekends. Have to call about every Dr. or clinic, no book. Best clinics not in network, some of those included have very negative reviews. Time consuming to call and check on network procedures such as flu shots. Repeating information to get information.

I haven’t had to use my supplemental for anything more than prescription drugs & eye exams. I’ve compared it to another provider, and found my coverage to be more than adequate. I am grateful to have the coverage.

My drug for my cancer cost $21,000 per month. Sadly, Humana classifies this drug as a Class 5 drug and does not cover it. And I'm not impressed with their Dental coverage which can become costly.

Very pleased with Humana. Have been dependable and truthful in their business. Also Humana is credited with my medical provider and hospital which if one is not careful with their plans, they will not be protected with this important benefit.

I have the Humana Prescription Walmart plan. I enjoy that the Walmart druggists all look out for my bottom line in costs. They also keep a check on the rules of the policy. This policy fits my budget the best of any I have had before.

It's the only insurance company that covers all my husband's prescriptions. Most are free with mail order and he gets a 3 month supply for each order. It is a bit frustrating when trying to get a hold of customer service by phone. You have to jump through too many hoops.

Since I've had Humana I've been completely satisfied with their service. Now no insurance is perfect but they have been good. When I call with questions they are quick to help me out. I have a nurse that comes around twice a month and calls me regularly to check on me. I thought I would have a problem because they were new to the east coast but I like not having to have no referrals. I can choose a doctor and just go. Loving HUMANA.

Humana failed to pay the claim. It took almost a year to settle a dispute. Humana refused to allow escalation to high management. Once escalated Humana dropped the case and the process had to be started all over again. Once again failed to escalate. Had to write a letter to CEO. The process still dragged on. Will never subscribe to Humana again.

I have two prescriptions that are $7.00 per month. My premium is $33.30 per month. Somehow, this doesn’t compute. I am on a fixed income and forced to pay my premium which means that some months I can’t afford the extra $7.00 for my meds.

I like you man on a lot. They are proactive about your health. They just don't react. They make sure all my prescriptions are filled. They have a pharmacy. Sometimes there's no charge at all for some eye medications. They have home nurse that comes visit annually if you want to does the service air is very good.

I have Humana Advantage Plan. So happy that I switched. My Humana location has friendly and helpful staff, complimentary coffee and tea and snacks. Offered are exercise classes to accommodate most everyone's needs, from Silver Sneakers, line dancing, strength/balance to Tai Chi and others. Educational classes are offered on regular basis. Also included is free membership to gym. My primary doctor is wonderful as are specialists. I pay zero for my Plan, except what SS deducts. With everything that is included, how could I not be pleased!

I called and got a representative within a few days. They dressed business casual and extremely polite. The rep explained. Took about 2 hours. He did not rush and asked if I had questions. It was easy sign up and policy covers more than other insurance companies. I'm happy with their service and they answer the phone quickly as well. The plan covers a huge service area of doctors in my city.

Humana has been great at filling my prescriptions at minimum or no cost to me. They contact my Doctor when it's time for refills, keep me up to date and remind me when a prescription is about to expire.

Little to no premiums/co-pays, mail delivery drugs - 3 month at a time, otc allowance every quarter and available 24/7- by phone and email and advance notice on refills year end summary as well as quarterly reports online.

I have had a Humana Medicare Advantage Plan for some years. As a former insurance agent, I felt they had more experience than any other company. I wish they had more primary care physicians in my area. Using Medicare transportation has been difficult, but several companies use the same transportation. It is important to ask your PCP if they belong to management company as your specialist list will be downsized and not as listed in the directory.

I am very satisfied!!! I've received Medicare supplement for four plus years and have had zero problems. All my medications are filled without a problem, anything not covered usually takes an approval. I'm in and out of the pharmacy within minutes. Paying a low copayment has made it easier for me to refill my medication without the need to cut back.

I have Humana RX plan and the simplicity of receiving my prescriptions on time in the mail is quite nice and convenient. Also the ability to access my account online is very easy and important to control delivery. Highly recommend!

Humana has been very good about making contact with providers and explaining what the need to do. My primary concern is with the drug coverage by Caremark. I have been diagnosed with a condition and one drug I take has a copay of $125.00. The antibiotic used to treat this condition was denied by Caremark so I have no medication to take. I have filed an appeal.

This is an ok company with average customer service. Most routine benefits are covered. Complex medical issues require long waiting. Long waiting on telephone answering. Put on hold for long time before a live person answered. Some of the additional benefits are good. International emergency service coverage not included.

I feel very satisfied with the services. I think it has been the best and the benefits they offer me make me feel safe at all times. It is important to feel safe and be able to move around anywhere thinking that if something happens to us we will have insurance help that will not leave us alone and support us in all the expenses we can have.

Humana has the skimpiest possible coverage, takes the maximum allowable time to approve, makes what seem like deliberate errors like accepting one claim from a provider but denying another by saying provider is out of network. Just stalling. Also, their OTC program is a joke.

Humana is the only one I have been on since starting on Medicare. They seem to be alright. Things have changed over the last few years which are mostly improvements, so I think they are really trying to help. I wish they had better dental and eye care though.

I have had Humana since 2012. They have never let me down. I have used my coverage in hospital emergency departments and have received speedy payments with no refusals. I agree that it helps that I have myself familiar with my plan and I think that everyone should do the same. I have used my plan for ambulance trips and again received speedy payments. I have a Humana provider in whom I have complete faith. He is very dependable and extremely knowledgeable. I trust him. He was recommended by Humana.

Company accepts money for mail order prescriptions but then never ever mails them to their client causing life threatening emergencies! - and then falsifies notes in its computer system that the client cancelled the order.

I have been with Humana for about four years and have received excellent service. Always easy to speak with customer service representatives for explanations for information not clear and make changes when necessary. In case of emergency you have access to a 24 hour nurse, $75.00 over the counter medication, regular pharmacy, a group matrix who come to the home to take vitals, interviews, and make sure you are doing alright, send results to your primary free of charge, get rewarded at end of year for getting shots and maintaining regular check-ups with gift cards and much more. I would recommend them for all seniors looking for insurance who go the extra mile to take care of your needs.

I switched from AARP United Healthcare to Humana the worst worst mistake I ever made in my life. It is absolutely worst insurance on the market. I have a problem. I have to go to a doctor doctor. It takes a month to get a referral. I just went to the eye doctor. My eye has been bothering me very badly. I went the first time. Came back a second time. Finally come back to third time and saw the head eye doctor. He said, "Mr ** there is nothing wrong with your eyes. That's what I want you to get is a cat-scan and I can't do it because your primary care goes well on top of that." I have the worst Primary Care, No doctor, nothing but a party place, rude, the doctors they pick to put on their list are at the bottom of the list.

We’ve had Humana for six years and it gets better every year. They have been with us since the beginning of my husbands six years of heart surgeries. Meds have been provided with no co-pay, medical care and transportation are always provided. They may you feel like someone cares. Will always recommend Humana.

With Humana, I get a lot for a little cost. I took Humana, as I live in a small town; and it was the most widely used Medicare Supplemental Insurance. I never have a problem figuring out my insurance. If I don't understand something that has been mailed to me, I can usually check their easy-to-use website and/or call them directly. A Humana representative has always been friendly and helpful, every time. I know exactly what my procedures (such as MRI's) will cost before I do it, so there is never any surprises. I get great coverage from my PPO, even when traveling to another state. This gives me peace of mind, as I like to take my camper and travel as much as possible. I like Humana's generous over-the-counter savings. I can get numerous medical and first-aid items (band aids, vitamins, aspirin, etc.). This $50 for every quarter helps me stock up, while not having to spend my own money. A great cost saving value!

I have never been denied any coverage. Notifications are fast. Never had a disagreement with Humana, co-payments are reasonable and actually my contact with them has been minimal. So I would recommend Humana for medicare supplemental insurance. I like the doctors on this plan, Humana Gold.

Customer service is awful when it comes to Humana Pharmacy. Most of covered drugs are generic which are good quality, some are awful so I would rather purchase them at a Walgreens or CVS. An example is **. Humana’s generic does not work at all.

I have been very happy overall with my Humana insurance. When I have been in the hospital, I had to pay nothing! The only thing I’m unhappy with is the cost of my blood thinner medication. It’s very sad how expensive it is! I hope that changes as I have afib, so have to have it. :( Thanks.

When it was time for me to enroll, Humana was the ONLY company that did not demand my Social Security Number, even though Medicare had discontinued use of that number for obvious security reasons. They were a tiny bit more expensive, but principles matter.

Service by agents is usually excellent. Only, slight concerns was and is with the phone service relating to prescription orders and deliveries. Only a slight blemish. Unaware of cause of this, possibly agent training is the answer.

I don't have to worry about a thing. Bill's paid, meds arrive on time and if they are dead they call the doctor plus they are free with my plan. The company also let me know when I need to take a test.

I use Humana Pharmacy for my meds. I order online everything and don’t have any trouble whatsoever. 3 years ago I joined Silver Sneakers. Best thing I ever did feeling great and lost 50 lbs. and a great side effect was having my heart doctor cut in half my blood pressure, cholesterol and Afib and stopped type 2 diabetes medication. All I can say is HURRAH.!!

My Mom and Dad paid $680 a month for this horrible insurance. Mom had a spinal stroke from ** usage. However, what they don’t tell you, is when you have to go to a skilled nursing facility, you are going to receive about 20 days worth of therapy to learn to walk again. I was told by a representative - “you know your Mom is never gonna walk again. The best thing you can do is take her home and pay a private sitter”. So that’s what I did. I blame Humana for the fact that after 15 months, Mom still can’t walk. I hate this insurance, and if I had the strength, I would sue them and dismember the whole company. Don’t let $3 prescriptions lure you to the kool-aid. This insurance is a scam. They are uncaring, soulless robots, who are paid to send your loved one home, who is in need of medical care. If you are not a walkie-talkie patient, they would just as soon prefer you die.

The copays went up x8 and the coverage extras that are claimed to be available are a joke at best. How was my experience? I dropped it after about 8 months to go back to straight medicare. The only hearing aids available are through their own company and are total trash for very high price. Over two thousand for both.

We chose this because of Silver Sneakers and we’ve been pretty healthy, but tests and specialist appointments have to be approved. Time waster! In fact I’m waiting for approval for bone density tests. I’m 81 and apparently they don’t think you need them at this age.

We have the Humana HMO and have difficulty finding Doctors willing to take this insurance because it is a HMO. However, we greatly appreciate the extent of the coverage and their quick response to the request for specialist authorizations and great followup on those requests as well as their overall communications.

Several doctors will not see you if you have Humana. So I dropped the medical and kept the prescription plan. Big mistake! The representative I talked to agreed that because I dropped medical, they were going to “screw” me on my prescription costs. Gotta give it to her, at least she didn’t lie like the other representatives. If I could, I would rate Humana a minus ten!!!

Humana is continues to write for additional/supplemental insurance. I have sent them in writing on their form all the information I have which is rather complete. However, every month they write again for the same information on the same form. I likewise have called their Customer Service and have been advised no problem. The doctor's office advised this is very characteristic of Humana and I'm not the only one that experiences this type of inconvenience. For the person looking for Medicare Supplemental Insurance, I would highly consider the slow payment of claims as you may have to pay out of your pocket as the doctor certainly would like their payment in the current year.