Humana Medicare Supplement Insurance Reviews

I was told to go ahead and set up my online account, check around, look for physicians, etc. as soon as I received my paperwork. Coverage wouldn't begin until after my start date, but I could set up the online account. So when it came, that's exactly what I did. I was able to set up and go in and out of my account. I wasn't able to search for doctors or something else I can't remember what it was, but I was able to set up and get into my online account. Once the effective date came and passed, I couldn't access my online account any longer.

– my pharmacy called and confirmed that number. When I went to get the refill, the cost was over twice what I had been quoted. After a long appeals process, they told me that they wouldn’t honor what I was quoted, even if they confirmed it by reviewing the call I referenced. I haven’t gotten the same information on any two calls and Humana won’t stand by their own quotes. There is no point in having a drug plan if every time you need a drug the price is decided by a virtual Roulette wheel. I can’t say that their competitors are any better, but I can confirm that this plan and the call center that support it are horrible.

My Mother required Home Health Care when I pulled her out of a Rehab Center with very bad bed sores. My PC Doc and I requested Home Health Care assistance from Humana (included with insurance) and was told that they had no one who could assist in our area.. What a JOKE!!! I was able to nurse Mother back to health and IMMEDIATELY cancelled my policy with Humana !! I probably should have sued them. AVOID HUMANA - THEY ARE PITIFUL!!

I filed (by snail mail) an out-of-network claim for emergency dental work as instructed by Humana Customer Service. Time passed. No contact, no check from Humana. A status check showed no information on the claim on file. A call back to the CS Representative suggested I send a fax, which I did in May. It's mid-June. Humana still has not registered my claim. Tried to follow up with so-called website "chat" but it doesn't function. This company is a sick joke. Dysfunctional Humana is excellent in giving a run-around. Guess their trash can must be full of discarded customer claims. Use these guys at your peril.

We are writing this Commendation Letter to appreciate Humana Sales Representative Jessica **, for her help to solve our family problems. For several years we had been choosing Humana Medicare Advantage Plan as Supplemental insurance. Everything was quite good until we run into the problems with some coverage. We contacted our Agent Jessica ** without any hope that she will be able or willing to help. However, to our great surprise, Jessica immediately responded to our call. She had determined that the the Company serviced us had made mistakes in their claims sent to Humana.

I had a script filled and paid for Humana for a skin cream to treat a bad rash I had developed. The script specified ONE refill before 5/5/2022. I did NOT notice that, in ultra small print, "no refill BEFORE 3/3/2021." Well, the rash expanded a bit and I'm a big guy to begin with and it became clear to me, on 2/22/2021, that I was going to run out of ointment, so I contacted my pharmacy to get a refill. Humana denied the refill and I called them.

Fair price. However, with virtually every prescription that is filled, the pharmacy reports an issue with the insurance company. Delays the prescription. Never experienced this before. A standard review by Humana can take up to 72 hrs and an emergency request 24 hrs. You may be out of your prescription but will have to wait on Humana’s approval. They frequently seem to need to contact your doctor for some reason which can add up to a 14 day delay. Benefit coverage seems to vary, a particular prescription of mine for a 30 day supply cost $47. A 90 day supply $33. I was told today ‘circumstances’ changed with 2021, but my renewal documents stated nothing about verification changes with doctors. A frequently prescribed blood pressure medication - why after years being prescribed this drug should Humana now have an issue? Coincidence they contacted me last week to seek an less expensive alternative to this drug, I don’t think so.

The insurance isn’t bad concerning some certain things but the more important medical problems that require surgery, is where things get a little unfair in my opinion. Major surgery, it would seem, would be covered a hundred percent, or at least most of it, but it isn’t. The part that consumers have to pay is outrageous.

Very discouraging when they don't pay a Doctor and you have to appeal to get it paid. It is more discouraging that the doctor's office didn't tell you that service was not covered by the insurance and run extra tests that are not covered. Then you have to pay money out of pocket that you don't have.

I changed over to Humana insurance three years ago, and have been very happy with their service, cost, and their interest in my overall health. They seem to have good management that are keeping cost, and benefits in balance. They always keep you informed of your cost and benefits.

Medical, dental and eyewear savings ie: little or non copays on visits, R/X and free eye exam with 1 pair free glasses. Oh and a fifty buck Mediacare "B" refund every month. This plan has saved me thousands of dollars and all my doctors and hospitals are in network providers.

I am very satisfied with my plan of policy from Humana. I have been in and out of the hospital over that last few years and not paid a dime out of pocket. Also when I go to my doctor there is no co pay. I understand that my policy is a little pricey but for the peace of mind it is worth it.

Humana has always been fair in charges for any medical services needed. Never been denied coverage for any service. Claims are easy to understand and very detailed. Annual fees are excellent. Highly recommended Humana to anyone seeking quality care and support.

I have had Humana for many years and have been extremely pleased with the company. Their health and wellness benefits have been more than fair. The questions that I have asked have been always answered. Their Pharmacy is extremely helpful. I would recommend them highly.

Since Covid and the pandemic, Humana Advantage has No cost for telemed calls. Any Covid test if you suspect or have symptoms is free. They are really stepping up during this time. Since it is a PPO referrals are Not needed for specialist. I am completely pleased with low monthly cost and $5 copay for MD and $10 for specialist.

Never get sick. I have always been blessed. I lost my job and had no Insurance until May of this year. I never thought I would need it. In June I got so sick I couldn't stop coughing, couldn't breathe and ended in the hospital for a week. I was so scared. Humana Gold Plus took such good care of me in and when I got home, anything and everything I need was there. All my meds, oxygen tanks, everything. They cover it all. I have never been so bless. Never been so truly impressed with a Insurance company.

I don't like having to get authorizations for all doctors and it usually will take a couple of weeks for Humana Gold HMO Orlando to approve it. Prescription plan is good and co-pays to specialists are only $10 so am saving money with this plan however you have to choose your doctors from their participation plan and a lot of the doctors I had are not on this plan. But so far the new doctors have been ok.

A poor excuse for an insurance company. Since day one they have been charging me for plans I did not approve. Like prescription, premium and kept raising my copays every two weeks. They started out with 10 dollar copays and in a month they raised me to 45 dollars without explanation. They tried to bill me for 57 extra dollars a month for a prescription drug plan after I told them NO twice. I surely called Medicare and turned them in.

I am my mother's in-home health care provider for the most part. She decided to get supplemental insurance. WARN YOUR PARENTS! This has been ridiculous and now I have to take the time to sort it all out. She is currently without her anti-psychotics and more importantly her chemo pill for her cancer. First the sales rep had her all scrambled up cause she kept trying to have my mother call her back. Several tries later, and finally my mom was able to sign up. Given her health, her bills are through the roof and she was so excited. That is until I went to pick up her scripts. They were denied. Out of pocket for just two of her meds is over $1800. The sales rep did not warn her or tell her she would lose her prescription coverage. Without her chemo pill, my mom will most likely end up in the hospital. This should be considered criminal and they need held accountable.

My doctor prescribed a drug to avoid blood clotting and that would allow my continuing to have a normal diet. HUMANA denied my doctor’s order and wrote their own. All of this cost a delay of over a week now. Who’s the doctor here? The price of the two drugs are about the same. I’m still awaiting the response of HUMANA’S death panel as to whether or not the real doctor’s order might be filled. Oh, too, the last phone call was over 27 minutes and I was switched off to, I think, three different people who had no authority. I feel sorry for these HUMANA phone people who have to keep saying “No” in a pleasant tone. I’m nice, but I suspect they hear the worst from some callers. Bottom line, HUMANA = DEATH PANEL, RUN!

Once you get established with Humana it is a fantastic company. If you have a problem they have the worst customer service representatives in the nation. It took me 16 telephone calls to 16 different customer service representatives to ever get my problem resolved. Finally, I prayed to God and put it into his hands and the next representative I talked to acted like he had some clue why he was there and what he was doing. He made an effort and then in a couple of days the problem was corrected and I haven't had any problems since then. I'm not sure whether it's inadequate training or just plain incompetence but they need to work on their customer service Representatives. I believe I could do their job right now and be more efficient. Other than this, it is a great health insurance company.

I got a policy through Humana for Medicare supplement and was told I had 30 days from when I got it to cancel with a full refund. It even stated so on the policy. I canceled in 9 day because it wasn’t what I was told. When I called I was told it would be canceled at the end of the month and just not to use a I would revive a refund. After 5 months and many phone calls I was told I would not get a refund even though they had the recorded call telling me I would and knew the date I canceled so don’t believe the 30 day refund policy. It is worthless.

My mother is 84 years old. She just had a triple bypass. Humana has decided that she no longer needs rehab after 2 weeks in... When I called Humana the rep said that her Dr. had to say she was ready. Lie LIE LIE!! They told me in all honestly she is not ready. Humana's Dr. said she was. So it will no longer pay! All that will happen is she will come home, too early and end up right back in the hospital! I have never seen such BS ever! They said that they go by Medicare's guideline... BS... Because when she had only medicare she was taken care of far better than now! They never questioned her Dr's and took care of whatever she needed. Yes we paid a small amount however we would have to pay out far more for care with Humana. Because now we have to find a way to pay a sitter and extra help. If you are wise and want to help your elderly parents, Do not give them Humana!!!

Right when everybody was getting locked down I had a rusty spike go through my foot. The clinic two blocks from my house had a sign up for any Humana customers how sorry they were Humana refused to work with them. I sent the paperwork in twice already and they keep saying they won't pay because of a detailed list (which I sent twice). They are basically Obama-care which is NOT what I've been working and paying for 50 years. They are collecting big government bucks for nothing. DON'T DO IT LOOK AROUND.

I enrolled in the Humana Medicare Supplement Plan G effective 3/1/20. Almost immediately the country, including my state, county and city advised seniors to stay home and avoid non-essential exposure to the virus. I am currently being treated for hypertension and my doctor has been switching my medication monthly in order to control my blood pressure, which was regularly reaching levels that would dictate emergency room treatment. I had two scheduled appointments, which were changed by my doctor to telephone appointments.

I went through an incredible nightmare! They switched me without my authorization from the basic Walmart RX plan to their most expensive plan and charged me accordingly/spent WEEKS of daily frustration on phone/writing letters & emails to go back to basic plan - only with State of WA help I was successful... they still want more money... they NEVER respond to any letters, emails, or phone calls..." talked" to Quiana and Kerrie on their website pop-up, and they show ZERO EMPATHY on anything that I explained! Humana is only about MONEY, our Government needs to investigate all of their scams! They are targeting us Seniors as easy prey - THEY NEVER ANSWER ANYTHING, JUST WANT MORE MONEY! All so SAD!

My boyfriend and I (both 71 years old) live in an area designated as poverty level. I was astounded when I first learned that people here could have a Humana Medicare Advantage Plan with NO monthly premium. Yes, co-pays are necessary, but they're reasonable, and it makes more sense to pay a fair co-pay per visit to a doctor, than to pay a huge monthly premium for something we all hope we never have to use!

Without notice they doubled my deductible, $3000 To $6000 Which wouldn't be bad but I have 3 prescriptions. Which I would never hit my deductible EVER!!! So I canceled my prescription coverage which was hell! Then I decided not to pick up a prescription which was $470.00. And they send me a letter saying I owe them for that prescription!!!! I can't afford it considering I paid under $10.00 last year, and nothing before that. I guess I go without insulin. They said I would pay that till my deductible of $6000 is met in a year. SO I WILL NEVER MEET MY DEDUCTIBLE!!!!

I have been having issues getting tests needed for possible Uterine Cancer. I have been denied by four doctors already. Finally found a doctor who was willing to accept me and my insurance, and she was about to do a much needed biopsy to see if I have cancer (been waiting for this test for over a year). Even after going to this doctor all this time, the insurance suddenly won't approve the surgery. They say cuz the doctor is out of network. They took away my out of network privledges without notice. So I can't get this biopsy done to see if I have cancer and can't get my hysterectomy to cure my horrible anemia which is now destroying my liver, spleen and heart.

I learned AFTER the enrollment period was over that Humana had put me in their highest cost Part D plan. Appealed to Humana and got the "sorry", too late, answer. However, the second lady I talked to confirmed that their letter never mentioned the amount to expect, plus, they had the wrong phone number-one number error, which meant, of course, that the claim that they called me a bunch of hooey. Not willing to take it lying down, I contacted the Mississippi SHIP (State Health Insurance Program) an advisory service, not sales agents. I was told that they had noticed a pattern of Humana doing that this year. He described their actions as "egregious". Advised me to call Medicare and tell them Humana broke the rules so that I was eligible for special enrollment. Medicare didn't argue, just changed me to the $13.20 per month plan. Will save me $556 this year. Next fall I will read all the fine print and ask many questions!