The Hartford Disability Insurance Reviews

I agree with some the others posting. I had a lawyer that submitted documents and full medical files send and they say they didn't get them. Then, they have Allsup start harassing you two weeks after they approve you. Then, top it off this is where it's even worse. They represent that it's long term when it should be Loan Term because every dime that they have paid you they want back the minute you get SSDI. I am fighting this. $2200mo they pay you because of working for Amazon you can't pay rent, utilities, groceries, gas, phone and they say overpayment. This should be money that is yours. You earned it by working hard. You ruin your body via job like mine at Amazon. I have to get screwed over.

It has been awful dealing with them for both STD and LTD. They say they haven’t received documentation even with proof in hand that the fax was received. They change your analysis without notice. They delay and extend deadlines when it inconveniences you. They delay issuing payments even when your claim is approved. The agents are very rude. Absolute nightmare to deal with.

Absolutely MISERABLE to work with. After having my baby, we waited at least 7 weeks to receive income. Because of their poor communication, continuing to request further documentation outside of what we submitted within their specific requirements to be approved to qualify for benefits to prepare for my husband's leave and to ensure financial stability once our daughter was born. We were on the phone with them constantly throughout my emergency induction and an incredibly traumatic week in the hospital. It got so random and inconvenient to where they even asked for documentation from our newborn daughter’s pediatrician stating he was the father of our baby. How the pediatrician would be a reputable source for this.. Doesn’t make any sense. If that’s not the weirdest and strangest form of procrastination I’m not sure what is. Then they “overpaid us”.

I will never suggest Hartford to anyone. They are the worse that I have ever dealt with. I filed a claim back in December and 18 weeks later they still haven't gave me my money. They don't communicate with the clients. They have caused my mental health worse than it should have been. They don't care about the clients. Because of them I have lost all respect for them and will never go through them again.

This is the worst company I've ever dealt with. Some background info. May 2024 I was having problems with my lower back, my family doctor gave me some different meds to try and referred me to a pain management doctor, he ordered an mri and decided to try epidural injections which helped, I did 3 sets of injections through 2024, December 2024 into January 2025 it got much worse, lost feeling in my right leg. Then my left leg and then I started getting paralysis in my left leg. My dept manager ask me to get a light-duty slip and take it to the company nurse. I took it to her January 16th, 2025, on my way back to my vehicle, I got paralysis in my left leg and I fell.

Poorest customer service I have ever experienced! I have been getting the runaround for over 60 days. All required/requested documentation has been submitted several times. Rep refuses to approve/pay claim. Now she is not returning calls to me or employer. Total disregard for human suffering. I would give zero stars if I could!

My company employed The Hartford to disburse disability and I curse them both. While I was recovering from brain surgery and constantly submitting paperwork and following up with my doctors to make sure they were also submitting the requested paperwork, the Hartford was continually “losing” the paperwork and eventually denied my leave and pay based on a lack of paperwork. I would fax it, email it, send it via the mail—they never admitted to getting the most important of the documentation. The Hartford deliberately made my recovery as stressful as possible and I urge employers to never use them, even if they hate their employees.

This short term disability "service" was optional through my employer, save your money! They will complete a labyrinth before paying you one week at a reduced rate. Not worth it

I’d highly recommend that any company looking to offer this benefit to their employees, they do not go with the Hartford. The response time is terrible, my claim rep Laura ** was absolutely terrible. I had to constantly contact her because she never got back to me. Her lack of customer service is astonishing. I understand having to do your job l, but her lack of general customer service and empathy was so disappointing. It was almost like she prided herself on denying claims than helping people.

I completely disagree with their service. And I am completely unsatisfied. Basically my income is based off what they think is medically necessary to be off work or not. If Hartford says it’s not medically necessary but MY OWN DOCTOR puts me out of work because she deemed it to be necessary. Hartford will not approve you to be eligible for short/long term disability. So basically what your own doctor says does not matter. Which is COMPLETELY WRONG. I am completely against how this company works.