
The Hartford Disability Insurance Reviews
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About The Hartford Disability Insurance
The Hartford is an insurance company that provides coverage policies for homeowners. As the only insurance provider endorsed by AARP, The Hartford offers discounted plans for AARP members. The company also focuses on community impact with its Human Achievement Program, which encourages volunteerism and education.
The Hartford Disability Insurance Reviews
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Reviewed Feb. 4, 2015
I paid weekly premiums to The Hartford Insurance for six years, for Long-Term Disability Insurance. I stopped working due to recurring injuries summer 2010. Hartford Life approved my claim 10/2015 for Long-Term Disability until 09/2024. Now, over four years later, as my condition has increasingly gotten worse, Hartford Life just terminated my claim. They say I longer fit the "definition of disability". Although the organization Hartford Life forced me to apply to (Social Security Disability) still rate me as disabled and unemployable. Hartford Life Insurance Company has profited by the Insurance Motto: Accept as many small premiums as possible. Build a profitable company by denying claims. It works for them.
Reviewed Feb. 4, 2015
I got hurt at work. Started drawing from the Hartford. Had surgery on shoulder. Still can't use it but then sent me to their doctor and he lied and said I could do the same jobs as everyone else but I can't even write or make a fist or anything with my arm. But they listen to this doctor of theirs and stopped my check.
Reviewed Jan. 20, 2015
This is probably the worst insurance company I have ever dealt with in my life. They deny your claim from the beginning. Then you need to send them doctors notes and why you are disabled. You do that at least a dozen times, until they accept your information. My current payment is 5 days overdue. You never know when the payment will be deposited, so you can't set up automatic payments. They are the worst.
Reviewed Jan. 17, 2015
I work for a company that "insures" me through the Hartford. Why..I don't know because they're garbage!!!!! They full **. They don't like to pay. They give you the runaround and if you're sick or injured they'll make your life even more miserable by doing it doesn't matter what you provide them with. They'll still deny even though they know you're entitled to be approved. You give them your heart, lungs and soul and as a matter of fact they try and go against your doctor's advice even if you have been cleared. How can they clear you without at least seeing their doctor???? Never heard of that. Word to the wise, have a secondary affordable plan from someone else who will insure you for sure. My bank offers discounted insurance that includes off work insurance. There are other options... Forget these people!!!! Complete waste of time. You'll be dead before you receive anything from them!!!!
Reviewed Jan. 17, 2015
My have was released from work in January 2012 due to complications from Multiple Sclerosis. My wife is 47 years old and was diagnosed with the disease in 1998 and has worked at fighting off the evils that come with Multiple Sclerosis until that time when she was unable to perform her duties as a Paramedic. She was smart and obtained short term and long term disability insurance through her employer in 1998, The Hartford Insurance Company was her provider which she paid for out of her pay check for 15 years until it was needed. In April of 2012 her short term disability payments began for 3 months until her long term disability took over. Many doctors visits and multiple questionnaires were completed every 6 months to continue her payments. In December of 2013 finances were extremely difficult and we elected to cash out her pension in order to pay bills and survive since the drastic change in income had put us behind on several bills. The Hartford Insurance Company penalized us for doing this and cut her monthly payment in half! Nobody told us we could not do that, so we adjusted again to another loss of income.
Now exactly 1 month after my wife's Social Security Disability Hearing, The Hartford Insurance Company has closed her case and will no longer pay her monthly payment! Stating she no longer meets THEIR DEFINITION OF DISABLED! Evidently a Neurologist with 10 plus years of education and 10 plus years of practice along with a psychiatrist statement proving my wife cannot function in the work force is not considered DISABLED! Who gives these idiots the right to judge whether or not someone is disabled over physicians? So many people have been done this way and it's time to take a stand and correct this injustice. Am I pissed? Yes I am! People work hard to maintain the american dream. It's time for the Government to step in and tell these insurance companies to get a grip.
Reviewed Jan. 15, 2015
I had foot surgery in November 2014 to repair a misaligned toe as a result of a previous surgery. The procedure involved realigning the bones in my toe and placing a pin through the top of it. A very painful surgery. In order for it to heal properly the Podiatrist placed me off work for from Nov 22 through Dec 30. It was restricted at this time from placing weight on the foot and to keep it raised for proper blood flow. I was allowed to go back to work on December 31 with special conditions of being on my feet for 15 minutes or less per hour.
From November 22 through Dec 30, I received only ONE payment in the amount of $270. I have repeatedly called the Hartford. I have sent them my Work Status reports with the diagnosis from the Physician, and they keep telling me that they need the actual doctor's notes from my medical records in order to make additional payments. This is the same documentation used by the State of California, and other insurance companies to pay claims, but it is not good enough for the HartfordAtWork. I keep getting the run around and they have continuously denied my short-term disability claim for the time that I was off work (22 Nov-30 Dec), saying that my surgery does not qualify for their disability.
I am mentally exhausted from dealing with them. I realize that this is only about 5.5 weeks of payments and if I have to get an attorney, they will then have to pay my attorney fees. It doesn't make any sense. Why are they putting so much effort into denying a claim that is only worth about $1200? This is ridiculous! Their time spent denying the claim is worth more than that!
The Hartford claims rep claims that he has been in contact with my provider Kaiser Permanente of California and they refuse to provide him with notes from my medical records. (Notes??? The diagnosis is written on the Work Status report, why do they require additional notes? Under HIPPA, I don't think they are required to provide any more than that without written consent, which the Hartford has never requested from me). It is not rocket science, surgery that required weight bearing restrictions for proper healing should be enough.
As of 15 January 2015, I plan on faxing about 50 pages of documentation to the Hartford and flooding their fax machine with pictures of my foot, work status reports, and surgery orders, doctors follow up report etc. I hope they have a wonderful time reading all this. I would not recommend the Hartford for short, long term, earthquake, auto, home, or any other type of insurance at this point and as soon as I get my finances in order I will be cancelling all of the policies I have with them. Over $5000 in policy coverage. (The Hartford is denying a $1200 short-term disability worth losing $5000 in additional coverage? What a great decision). I expect that if they won't pay on a $1200 disability claim, I would hate to deal with the Hartford on my home, auto, or earthquake policies. What's is wrong with this company? Consumer's stay away from the Hartford... Run and run fast.
I hope I don't have to get an attorney over this...this is stressing me out. I'm really glad the holidays are over, because my finances were really stressful during this time. The Hartford needs to get their act together. No one should have to deal with this type of treatment.
Reviewed Dec. 18, 2014
I became very ill June 2014 and was out of work under doctor's care. I received short term disability and when it was time to convert to long term, The Hartford was doing anything to hold out on paying. I had no fund to purchase medication and pay for monthly doctor office visits. My doctor became very concerned as well as myself because of my illness and I need my medication. They are bad for business and caused me to relapse because I ran out of medication. I will never deal with this company and I will certainly blog about them every chance I get. Hope they go out of business.
Reviewed Dec. 9, 2014
It is really hard for me to know where to begin, and I was not even given a name of who I needed to respond to. This is my appeal to the letter sent from Tonya **, dated October 31, 2014, saying I would not be receiving benefits after October 31, 2014. The envelope is dated November 5, which is the day I received the letter, and I have been trying to respond ever since. It is a long and hard process for me write a letter that is legible that you can understand. My son will have to help me print and send this letter to you. Forgive me if I repeat things, because I get up and down and lose my train of thoughts.
Before I had my stroke, In October 2012, I was very active, my work day starting at 8:30 am to anywhere from 8:30 to 9:30 pm. Most days, I was the only employee in the store, behind an inch of bullet proof glass, and we were not allowed to leave throughout the work day. There were no lunch breaks, or even breaks at all. We had to be physically fit to be on our feet all day long. Although my family has a history of arthritis, I kept the aches and swelling under control with Ibuprofen.
After my stroke, it was as if nothing in my body worked correctly anymore. My whole body seems to hurt all over all the time. My doctor was Kathryn ** before my stroke. She referred me to an internist, Dr. Monica **. Dr. ** was concerned about all the pain and swelling, and she referred me to a Rheumatologist, Dr, **. He initially diagnosed me with Psoriatic Arthritis, then AS (Ankylosing Spondylitis). Both are progressive forms of arthritis, especially if not treated. Insurance companies require the doctor to start with the least expensive treatment. In my case, Dr. ** put me on Methotrexate (a cancer drug), folic acid, and prednisone. I was already taking my blood pressure meds, symvastatin, pills to help me control my pee, and an aspirin in the morning. Here I am in constant pain, and nothing is working. My hair is coming out by the handfuls, and the Methotrexate triggered my psoriasis to come back, although I had it under control since my 20's, and now I'm 59 and have one more inconvenience.
Health insurance has been a huge problem and a huge issue when I went to LTD. ACE was no longer paying for my health insurance, and had me go to Conexis to sign up for COBRA. Somehow I was lost in the system and went months without any coverage. ACE is telling me to contact Conexis, and Conexis is telling me to contact ACE. Unfortunately, one of my effects from my stroke is uncontrollable crying. No one wanted to deal with me, until I finally got a nice man at Conexis, who understood my crying was a symptom from my stroke. He made calls for me, and we found out that HR at ACE did not complete sending my information to Conexis.
I had been going round and round with it from April to July. I had no coverage in June and July of 2013, everything coming out of pocket. After paying rent each month, I had about $340 left from the money The Hartford was sending me. In 2012, before my stroke, I had taken the money from my retirement to have surgery done on my mouth. I had been advised to have all my teeth pulled, because all the inflammation made me susceptible to having a heart attack or stroke. My blood pressure was too high to do the surgery, and Dr. ** was working with me to get my blood pressure lowered. But before I could have the surgery done, I had my stroke.
That money, meant for my surgery, was my only buffer for me to pay bills and rent. My rent is $1200, my COBRA was $433.10. Although I had no insurance coverage for June and July, in August, Conexis took out payments for June, July, and August of 2013. It overdrew my account, and I tried to get reimbursed for either all my out of pocket costs or the premiums they charged me for the months they didn't give me any coverage. For just the pills, that helped me with the inconstancy with my urination, the cost per month WITH insurance cost over $100 a month. It was costing me more money to pay for my prescriptions than the monthly premium. The amount I was receiving from the Hartford was not even covering just the rent and my COBRA. I was in a negative before even attempting to pay for electricity, water, gas, garbage, groceries, etc. There was so much stress because I had no money, not even for necessities. Although I started my application for Social Security disability, just the Hartford was my only income. I always felt they were hounding me even though I had sent them all the information.
Another sore spot was the Hartford recommending ALSUP. After not hearing anything from ALSUP about the progress with SS, I finally called SS last January. They had put my case on hold because of ALSUP. I spent many days and many hours on the phone with SS trying to straighten my claim out. Again, these poor people trying to understand me with my uncontrollable crying. It seems ALSUP told them to send all communication to Illinois. When SS needed information and clarification from them, ALSUP never responded back to them. When I finally got my case going again, they thought I had moved to Illinois, so they tried to get it transferred back to Oregon to restart my claim, only... somehow it ended up being transferred to Idaho, and I had to go round and round with them to convince them I had never moved anywhere.
I had to have my son take me into the SS office to sign the forms needed to request information from my doctors, something ALSUP was supposed to do already, but didn't. SS was sending everything to me now, and a month after the forms were returned to SS, ALSUP would send me the exact same forms asking me to complete them again. It's hard enough for me to do it once, let alone twice, just so ALSUP could have a copy. That is when I finally told ALSUP that I didn't need their kind of help. Then the Hartford accuses me of not applying for SSD. I had to send proof that I have been trying. It would still be sitting on hold if it were left to ALSUP.
With the Affordable Care Act coming to fruition, last Fall, in 2013, I kept trying to enroll. I knew I could not afford to pay $433.10 each month, just for my premium. ACA was having problems all by itself. We call the ACA, in Oregon, Cover Oregon. Well, Cover Oregon was having problems, because the programmers never got the program done. The Federal government finally gave extensions until April 2014 to get signed up through certain representatives. In the meantime, my bank closed my account because Conexis kept over drawing my account. When I covered the negative balance from my December premium, and Conexis refusing to reimburse me for anything, I decided that I would get my health insurance through the ACA. Unfortunately, I couldn't get an appointment with a rep until March 17, 2014. It was going to cost me $55 a month for the Silver Package.
Cover Oregon was, and still is a mess. I have had no insurance since last December, I am lost somewhere in the Cover Oregon mess, which the State of Oregon has scrapped, and the State is now suing the company that the took millions from Oregon and produced no program... leaving many, many thousands, like me, without health insurance, and paying for everything out of pocket. I was trying to hold out for November 15th, when we can now enroll on the Federal web site, in Oregon.
My only income is the $1,540 the Hartford has been sending me. I am waiting for my hearing to be scheduled with SS. I have had to face the choices between paying for my rent, food, and bills or try to pay for doctors, meds, and living on the street, homeless. Now the Hardford is going to make me homeless anyway. My doctor completed the form, you sent to me, last August, when I paid for my appointment out of pocket. You have all my records, yet you seem to feel you need more information. Nothing has improved since my stroke, and in fact, I have progressed backwards in my health.
What I am constantly battling is the side affects of my stroke, which has affected my immune system. There are so many things. Aside from the AS and Psoriactic Arthritis, and the chronic pain, I forget things. I cry for no reason and especially when trying to communicate with people. I even cry when I hear sad things on the news. I have bathroom problems, often not knowing I need to go until I have already started. I feel so embarrassed and ashamed when that happens.
Sometimes my right side, all of a sudden stops working... some examples was when I was putting bowls into the cupboard, my hand couldn't hold them, and they all dropped and broke, even though they weren't heavy. I drained hamburger grease into a tin can, and when it had cooled, I picked it up to throw it away, but my hand just quit working and it spilled the grease all over the kitchen floor. I have fallen so many times because my right leg just gives way all of a sudden, One time that I remember it was Valentines Day, in the store, standing in line, my right leg just stopped working and I fell on my left knee and left arm. I have fallen so many times on my left knee, it is in constant pain. It is so embarrassing when it happens in front of people.
If I stand for 15 minutes, I get excruciating pain in my lower back. I cannot walk very far, so my son has arranged for me to have a cane and a walker with a seat. I cannot sit for very long, and I have to have my feet elevated so that my feet, ankles, and knees don't swell so much. And it is always hard to get up because my knees get so stiff and sore... my knees always clicking bone on bone. I don't sleep much because my neck, shoulders, and back hurt so much, I get snatches of sleep in half hour to one hour intervals, because I have to constantly move and constantly have to pee. Often I doze when I shouldn't be. My neck, shoulders, right elbow, hands, wrists, lower back between hips, hips, knees, ankles, and feet are always swelling and in pain. Dr. ** says I need to be put on enbrel, but we can't do that until I have my insurance back again. In the meantime, he recommended 4 ibuprofen three times a day, kind of like putting a band-aid on a broken leg.
I don't know how to prove to you that I am still disabled, except for you to exam my body. The Hartford has been sent all my medical records. The only changes since my stroke is that my AS and arthritis has progressively gotten worse, and I have a hard time coping with the pain. I'm so tired all the time. When SS sent me to a neurologist a while back, he kept saying over and over that's normal for a stroke victim. I kept crying, and he says that's normal. He even yelled at me because I couldn't answer his questions fast enough. Sometimes it's so hard for me put the right words together in my mind, and then it's hard to get the words out. Sometimes, my words come out backwards and non-words.
Then SS sent me to a psychologist, He seemed to be convinced that I'm depressed, and he says that's treatable with medication. I don't think I'm depressed. I have been so worried about money and not being able to pay my rent and bills, and to be able to pay my doctors and for my medications. There hasn't been enough money. I had to cancel Comcast a long time ago... that was my TV, internet, and home phone. I haven't gotten to do anything fun because I can't afford it. I'm in so much pain that I can't sleep. I haven't been able to buy any clothes since before my stroke, in 2012. I cannot go anywhere without catching a cold or some illness, because my body cannot resist the bugs other people have. I guess maybe I am depressed. I get told that there are programs to help me, but they are always out of money. The Catholic church did help me pay a past due bill so that my water didn't get shut off.
Dr. ** sent a report to SS, saying I could do a sedentary job, but I would have to have the freedom to get up often since I cannot sit very long. I cannot sit in front of a computer for a long stretches of time because I have to constantly move my neck because of the AS, and the problem of my neck fusing the vertebrates together. So SS denied my claim, saying I didn't have to go back to banking, that I had plenty of other experience, such as a Census Enumerator... showing their pure ignorance. A Census Enumerator is driving and walking and pounding on doors, talking to people for a good strenuous 10-12 hours a day, and the Census is done once every ten years. Ha-ha, maybe I can apply for work for the 2020 Census... by then I would be eligible for regular Social Security. There is a shortage of jobs as it is, no one would hire me in my condition, and I don't know of any jobs that I could work with where I don't have to talk to people.
It would be a little old explaining to people that I am crying because it is normal for a stroke victim. Not to mention, I get dizzy spells all the time and my right limbs quit working from time to time, so I fall a lot. I did get a letter from SS saying they will be scheduling a hearing for me... It's only been over a year and a half since we started the application process. The people at the SS office can see I disabled, but someone sitting at a desk somewhere decides that I am not, just what Tonya ** and the Hartford did. I don't have health insurance because it failed to work in Oregon, I don't have money to pay my doctors, yet Tonya ** expects me to schedule regular visits that I can't pay for... so she concludes that my disability has gone away. I would give anything to make it go away. If you could could continue with benefits until I can get my health insurance and get through my SS hearing, I would be so grateful. I will be homeless next month if you do not send me any money.
All my life I have worked hard and obeyed all the rules. Now I am 59, have been stressed out constantly since my stroke... feel like I've been badgered by The Hartford, just a number with SS to be tossed aside, fighting the insurance companies to pay the bills, ripped off by the insurance companies, too much income to collect food stamps (although my only income was the Hartford}, being referred to programs that have no money to help, and more bills than I have money to pay. If you can find me a job I am capable of doing, I will take it. If you can talk my doctors into treating me for free, I will go. I can understand now why people lose all hope to go on living.
Reviewed Nov. 18, 2014
My brother has post traumatic stress disorder. He has been off work 2 and a half months. His doctors are treating him. 3 different doctors send Hartford the same info. He was an underground foreman for second largest coal company in America. He has not 20% of his normal life back yet and Hartford is already playing starving game. His fmla will run out shortly. He has already lost a lot. His wife and some family members couldn't handle his depression and anger outburst he dealt with for the past year. Then July 2014 a guy that worked for him got his fingers cut off and feeling responsible, sent my brother into bad place mentally. He is trying to get back normal. 3 different nerve pills and therapist twice a week and Hartford thinks starvation will do the trick. Their Hitler tactics I am sure has caused people to help themselves end it all.
Reviewed Oct. 29, 2014
I have been on The Hartford's disability insurance for about three years. During this time, I am constantly harassed with never ending demands for more information causing much stress for my wife and I. Now they want $16,000 returned because I received an award from a lawsuit from an auto accident that caused my disability. The award only covers the pension I lost and future needed medical procedures. These people are heartless and greedy. Now I need to hire a lawyer to stop them.
Reviewed Oct. 22, 2014
I was bitten by an insect and had a terrible allergic reaction. I was hospitalized twice and was out of work from July 13 to October 13. I was suffering from shortness of breath and my pcp sent me to a specialist to find the problem. First The Hartford tells me my coverage was not effective but they had no problem accepting my payments. Then me and my dr faxed my records to them many times. For some reason they didn’t get them so we mailed them. Then it was they didn't know I was hospitalized twice. They are crooks and should be stopped. They have no problem taking my money but when I need them I can’t get what I need. All I get is excuses. I would rather have no insurance than to deal with a low down company and their heartless cheating employees. I employ anyone thinking of getting coverage with them - DON’T!!!!
Reviewed Oct. 21, 2014
My wife went out on short term disability for having a child. They state that you get 6 weeks of short term disability effective the day of birth. The thing that gets you is that first you have to go through a 30 day elimination period where you don't get paid benefits but counts towards your 6 weeks (so at best you get a little less than 2 weeks). Also, because she is a teacher, she didn't get paid for most of the days after the elimination period. At the end of her disability coverage, she received a total of $275 for her six weeks of disability (needless to say, we are in a big hole that we are trying to dig ourselves out of).
Reviewed Oct. 1, 2014
I read through the other complaints and get a feeling of deja vu! Hartford has obviously used the same bad business plan for years. My short term disability claim was submitted while I was still in the hospital on 5-8-14. I went in for a back injury and found out that I had also had a heart attack. The Neurosurgeon determined that I have Lumbar Spinal Stenosis and need Laminectomy surgery. Unfortunately since the severe pain caused my heart attack, I had three stems put in and was put on Plavix to thin my blood (as well as blood thinning meds on the stents).
When my Neurosurgeon found out he postponed the surgery for at least 6 months so I could be off blood thinners for a week before he did the operation. Hartford closed my case a week later (2 days after I got out of the hospital ), claiming I didn't meet their disability criteria, even though I couldn't walk and my Dr gave me Temporary Disability placard for six months. I had to apply for an extension, which took almost a month to get, as they bombarded my Doctors with paperwork and had a nurse grill me on the.
They tried to say that I was ineligible for STD because I hadn't had my back surgery yet. I explained about the blood thinners again and told them to look at the Physician notes from my Neurosurgeon. They tried to say that I should be able to return to my desk job since I didn't have back surgery. I informed them that I couldn't walk, stand, or sit. They finally extended it to 8-26-14. I put in for an extension as my surgery is the first week of December, but I still haven't received my benefits as of 9-30-14, and I am going broke...
I have a $2100.00 mortgage that I am behind on, and have been unable to pay my bills since 8-30-14. Something needs to be done about this harassment. I paid for STD & LTD, yet I am treated like I am trying to cheat them. They pay no attention to my Doctors records, and my Doctor, who has dealt with thousands of claims, can't believe the amount of info that they ask for. He is used to being trusted with his diagnosis, and said that Hartford is asking illegal questions that have no bearing on the case.
Reviewed Sept. 11, 2014
I was placed on LTD in June 2013 following a shoulder surgery. I had complications with the surgery which ended with frozen shoulder. I was re-operated on in Oct. 2013 to release the shoulder and again with immediate PT it became frozen again. The reason the shoulder was not healing was due to a autoimmune disease that caused problems with my shoulder healing. I continued to remain on LTD while the disease was being treated to see if it would help the frozen shoulder. I was contacted by a case manager in July of 2014 seeking info about my condition. Information was also obtained from my doctor to keep my benefits going.
My benefits were scheduled to expire August 31, 2014 and I contacted the Hartford to find out what my status was. I was told that I had a new claim adjuster and she stated that I met disability status according to medical records and that I would continue with benefits for another 6 months. Jessica ** told me that I would not hear from her for another 6 months and my benefits would continue. Well, on 9/2 I was told by Jessica ** that my benefits were being terminated even though I met the definition of disability medically, the Hartford believed that since I worked 28 hours a week that I could work with my condition and the doctors' assessment didn't matter. I was told that my benefits terminated on 8/27/14 and a letter was sent out to inform me.
Well, as of today 9/11/2014 I have not received a formal letter telling me that my benefits are terminated. It is not surprising since you only have a set amount of time to appeal the decision. I have only worked 28 hours since 2009 and have received LTD twice since that time. This is just a ploy to end my benefits! This is a HORRIBLE company that mistreats employees.
Reviewed Sept. 2, 2014
Brain ** was right. Hartford will delay or find any way not to pay you your disability / with them you're guilty till proven innocent. Trust the Hartford, ha - it's a joke!!
Reviewed Sept. 2, 2014
I was injured at work which required me to have surgery. I have yet to receive any wage loss or medical and prescription coverage from The Hartford. My employer insists they are not disputing my claim but Hartford is for reasons unknown. They switched adjusters on me - I get no answers just the run around. When I last called to get updates my adjuster emailed me stating I keep customer service on the phone too long. This was a 10 minute conversation with CS. My adjuster had blatantly lied to me over 2 months ago stating she would be sending my first payment out, only to turn around the same day I spoke to her and filed a dispute claiming she got "hits" on the computer that I was seeing other drs than I had told her. The facilities she claimed I was a pt at I had never been to in my life.
So she help my claim up yet another month only to receive letters from these facilities that I was never a pt there. She cake walks around every question it ask her. She started only paying medical for the Drs they sent me to. Once the time was up and I was able to see my own Drs who after 7 drs stating I needed surgery and surgery was scheduled she demanded an IME and scheduled the day before my surgery. She stated the IME would be the deciding factor as whether she released my wage loss. Now the IME report has been sent 3 weeks ago and still she claims she hasn't received it. I called the IME Drs office who told me the date they faxed it to her.
I obtained an attorney who is working on contingency. I am days from losing my home. I have no money left - I can't pay utilities, nothing. The only thing she sent me was a $75 check for medical mileage. My attorney has called her multiple times and has sent letters - she ignores them all and does not respond. I have called my state WCA. They have even called her and she lies to the state. I don't know what to do. I'm looking at being out of work another 3-4 months. There has to be someone higher up we can all contact about the practices of this company. The question is who?? This is beyond stressful and depressing. My relationship is on the line with all of our financial problems because they are refusing to release wage loss. Please help. What can we do?!?!
Reviewed Aug. 27, 2014
I filed an extension on my STD on June 29, 2014 and it is now 08/27/2014 and nothing. I couldn't go back to work because of the constant lower pelvic pressure pain, back pain and my job didn't have any light duty for me to do. That was the reason why I went on STD in the first place. I call every week to see what the status is on my claimed and got the runaround so many times. Then Hartford finally say we have Nancy to handle my case and I left her a message beginning of Aug. and still no phone call regarding my case back beside the runaround again of "we are waiting for paperwork from Kaiser" or " we need more paperwork" so much back and forth. It is ridiculous.
Now that I did have my baby on August 15, 2014, Hartford will probably just closed my case for the STD cause Hartford figures that they don't need to pay me anymore. What a waste of my time trying to get my STD? Now I have to try to filed for maternity leave and watch the runaround again until I have to go back to work in October. Hartford is such a disappointment that I recommend all my friends to not used Hartford cause they sucks big time on everything but are really good at giving you the whole runaround bulls that they have been giving me. I would NEVER recommend Hartford to anyone on anything in my life because of this runaround. A very dissatisfied customer.
Reviewed Aug. 5, 2014
I filed a FLMA/STD claim with my employer and The Hartford on July 14, 2014. When I called The Hartford, the nurse I spoke to stated that the claim would most likely be denied because they rarely approve claims for mental health reason. Thinking back I should have done some research then. The required paperwork was sent back to The Hartford on July 22nd. On July 28th I received a call from the Hartford grilling me on the reasons I needed to be off work and if I could perform my job. I told her no. She said she requested additional information from my doctor and would be contacting my employer as well to find out if they thought I was able to perform my job.
On Thursday, July 31st, I received a voice-mail from The Hartford notifying that they had placed my claim in denied because they did not receive the records from my doctor. The Hartford had not paid for copies of my records and did not mail my doctor a check until Friday July 1st. Today August 5th, I called The Hartford asking about the status of my claim. The person on the line stated that they had not received the records yet and stated they sent payment on the 1st. I responded with then how did you expect to receive records within 4 days if you didn't mail a check from Connecticut until day 5? She stated they originally requested the files on the 25th. So? I have been consistently asking why they are trying to find reasons not to approve my claim and all they ever say is they are not. I've come to the conclusion that I paid for my STD & LTD so that The Hartford can use it for themselves. Is there anyone who can help me? Thank you!
Reviewed Aug. 5, 2014
I was an employee who worked in Human Resources for a company that had approximately 2000 employees. At open enrollment I always encouraged our employees to choose STD as well as LTD. For that I am truly sorry. My doctor took me off work as of November 2012. I did receive my STD after many problems with Hartford. (They never received any information from my doctors etc.) Once my STD was exhausted my LTD went into effect for a short time. It was discontinued for all the reasons other complaints on this site were made. Hartford continued to harass my physicians' for additional information. Hartford already knew everything. They wanted a "peer review" with my doctors.
If doctors had to have peer reviews to Hartford for every patient, they wouldn't have time to treat any of them. It is amazing to me how "their independent physicians" can make any decisions on a person's ability to work without seeing or meeting them. I don't see how that is even legal. I do hope someone will start a class action suit against Hartford. If their company works the way most companies do, the executives from the CEO down get bonuses on the money they have saved by the denials that should have been paid to the employees that paid in their hard earned money.
Reviewed July 17, 2014
They want all my back pay. They reduced benefits even before I was approved for SSDI to 60%. I lost my house, my credit is destroyed and I have the IRS wanted money that's due also. I need that back pay to get me a house and out of debt however they don't care. Even if you pay them or make arrangements you still won't get your check. You pay them all that money back and they don't care if you're sleeping out of your car, if you eat etc. Please give me the link if they have one to file a Complaint. By everyone's story, this can't be fair.
Reviewed July 16, 2014
I paid premiums to Hartford Insurance Company which were deducted from my pay check while being employed by Westar Energy. Due to injury to my left knee and severe carpal tunnel syndrome, Hartford Disability Insurance paid my benefits for 2 years and provided me assistance in receiving SSD. Now they are denying that I am disabled under their definition. They used video's that showed me filling a gas tank and carrying a small bag (tennis shoes) in my right hand therefore according to them I have no limitations with my right hand. I have doctor reports that state I cannot do repetitive work. They say I could be a clerk (filing hurts my hand), a jacket maker or record clerk. All three jobs they claim I can do require repetitive use of the hands. The doctor they had me see made several incorrect and untrue statements in his evaluation.
Reviewed June 24, 2014
I'm currently on LTD with The Hartford, and so far The Hartford is paying me every week 75% of my pay. Now the bad news. I recently had my left foot amputated due to osteomyelitis from impaling my foot on a rusty nail from mowing lawn. I have basic and voluntary AD&D totaling $222,000. Of course The Hartford denied my claim because my amputation was just below the ankle and of course The Hartford only pays out if the severance was above the ankle. I have 3 1/2" of foot and can barely walk without aid of walker. My insurance won't pay for a prosthetic, only a filler. The Hartford refuses to prorate my injury. Normal pay out would be 50% if it was above ankle. 11 other insurance companies pay out a prorated fee depending on the severance but The Hartford sucks. I will never be able to work full time as a nurse and all I asked from them was at least 30%. I currently have an attorney who specializes in insurance denials and that law firm knows Hartford well. Hartford worst company but unfortunately that's who my employer uses. I will win 3 times what I'm Asking for.
Reviewed May 12, 2014
I have had payroll deductions for short term disability with the Hartford for years. Never received any prior compensation from them. Now I have an injury that prevents me from working as a Flight Attendant. After 5 weeks of waiting patiently - my claim was denied. The reason: Possible Workers Comp. Claim - BWC Denial Letter Needed. So after filing for BWC, I waited 3 weeks before I was DENIED. I faxed the BWC Denial Letter to the Hartford. Was told there is a 3 - 5 day waiting period for a decision. This is day 4 and no decision yet.
I called the Hartford and was told they are reviewing my medical info. again! If I was denied only because it was a possible BWC claim and submitted the denial letter as requested, then why are they reviewing my medical records again? They are really dragging their feet. I have been patiently waiting for 2 months and still no money. Also, it is very hard to get any information from them. I would like to have a policy to read but can't get one. I have no idea and was never told the short term disability requirements, etc. I feel they did not disclose and continue to not disclose everything about the process and policy terms. WHAT ARE THE POLICY TERMS? I plan to cancel my payroll deductions to the Hartford when I return to work. They are horrible.
Reviewed April 25, 2014
I had been receiving Hartford LTD group benefit insurance for 2 years. I received my SSD benefits finally in June 2013. My benefits went back to February 2011. Despite SSD physicians and attorneys written information that I am totally disabled and unable to work, Hartford stopped my private LTD. Two appeals were filed at Hartford and with no examinations of their own and totally ignoring prevalent medical information, Hartford still refused to reinstate my LTD benefits.
Reviewed March 30, 2014
I have had 3 back surgery in 1 year and the last one they put a spinal cord stimulator in me. Now I get a letter from Hartleave/Hartford that I no longer meet the definition of disable. Can't sit, stand or walk more than 1 hour. My feet and legs swell and my back is in constant pain. I have no clue how anyone thinks I can do any job. There are days I can't even get out bed. I worked for The Hartford for over 10yrs and this is how they repay a loyal employee. Suggestion to all, don't purchase any coverage from The Hartford!!
Reviewed March 13, 2014
I had disability insurance with Hartford thru my work. I have severe Crohn's Disease and also had a stroke leaving my right arm and leg in a semi-paralyzed state. After my employer would not accept my restrictions in returning to work, I was placed on SSI. Hartford just informed me that I no longer qualified for the difference they made up in my pay scale despite my doctors and the doctor they sent me to for a eval. Let me quote from their doctor and their letter < Dr. ** states significant improvement to the point where you are walking and working again is guarded although over time there will be some improvement in your overall condition. Really? it has been almost 3 years and it hasn't happened yet.

Reviewed Feb. 9, 2014
I signed up this year for short term disability insurance, it has been coming out of my paycheck for the last 2 months. I got the paperwork from them and was told to fill out a health survey, so I did. I get a reply back saying I was declined due to height and weight and depression. Ok, I have had depression for most of my life, I take pills to manage it, I have NEVER missed a day of work due to it. Also, height and weight? I lift weights, but they don't take that into account, they just assume you are fat and deny you. Of course, I will probably never see that money they stole from me also.
Reviewed Jan. 29, 2014
Hartford is repeatedly calling and sending letters to me saying that they have not received documentation from a certain doctor. The nurse at the doctor's office says they have sent them repeatedly. I went and picked their records and mailed them myself before Christmas. They claimed they never received those. They are threatening to deny my claim because they have not received the documentation. In hindsight, I should have sent the papers registered mail. I had a heart attack Jan. 8th. I called and spoke with nurse case manager who claimed she had called me and I wouldn't return her call. Not true. I told her I was very sick and felt this was very close to harassment. It actually is, I think. I am going to resend papers certified mail. Just wanted to let everyone know how they operate. They are making me crazy from the stress and anger.
Reviewed Dec. 11, 2013
I went through Hartford lies/harassment/threats etc from end of 2009 through beginning 2011. No MORE... NO MORE... Told them to go to _ell ! I bought the policy... I paid the premiums on the policy. The money from Hartford that I GOT from the policy that I paid was my MONEY!!! I was to get $238.00 each month through 2022 after I was approved from SSD... As your letter they wanted me to "pay back" the money that I "bought from the policy". To Make a long story short, I said NO!!! They canceled my policy! BUT I kept ALL the letters, literature, etc., ALL... ALL... They did not have a case... Hartford is a FRAUD... To any that have LTD problems from Hartford, KEEP ALL the money from Hartford that you bought from them! That is YOUR money.
Reviewed Dec. 4, 2013
60 Minutes, Dateline NBC, 20/20, Fox News Channel… it's time The Hartford get some free advertising… time to let the world know what an unethical rip-off they are. They are NOT an insurance company, The Hartford is a "loan" company under the guise of being an insurance company!
The Hartford is telling me I have to give them my Social Security Disability Benefits!!! They want me to pay back to them the disability payments they paid to me, PLUS they want me to pay to them a lump sum that my two children will receive from my Social Security account as "Dependent's Benefits". I received monthly disability benefits from The Hartford, then when I was approved for Social Security benefits The Hartford wants THAT money too!
I know from the line of work I was in for many years (television news) that going to the media to expose unethical businesses can yield far more results than fighting a mis-justice on your own or even with an expensive attorney. Let's get together and bring The Hartford to the attention of network news magazine shows… and Fox news. The Hartford has to be STOPPED!!!
Reviewed Nov. 24, 2013
I have been trying to get long term disability through The Hartford Company. My short term ended 3 weeks ago and I am NOT receiving any income whatsoever. The Hartford Company is now playing this game of 'we need this and we need that' when ALL information has been sent to them by my short term company. All that is happening here is that The Hartford Company is playing games about paying on the long term disability. They have every piece of information that they needed. Now they are saying that forms provided to them are illegible. REALLY? It doesn't take a genius here to see what they are doing, they are playing games and making it to the point where people get frustrated in them and just give up! SHAME ON THEM!
I paid my premiums to them on a weekly basis. Never did I play these games with them when they wanted their payments. Perhaps it is time our govt look into the Hartford Company's practices and start auditing them and find out what is going on!
Reviewed Oct. 25, 2013
Hartford is an insurance company in the business of making money. I've had a long term disability claim with them now for 8 years and every so often, they really give me the run around. Initially they were a nightmare to actually claim my policy. If you are trying to get your claim approved at the start, hire an attorney. Do not try to do it yourself. The system is built against you. Do your due diligence and find an attorney that specializes in disability law. Giving them a percentage of something is better than you getting a whole lot of nothing. You can focus on your health and they can focus on the insurance company. It was a huge peace of mind for me.
Later, you'll experience letters to your doctors asking bizarre double speak questions. You'll be told your forms weren't submitted and your claim canceled (just experienced that one myself) although you've faxed/mailed them in more than once. You may be asked to go to "independent" doctors of their choosing. My doctors and I have excellent relationships so they called me when they received the inquiries and handled them accordingly. Make sure you you save all fax confirmations and mail everything with at least a delivery receipt if not a signature. And if they want you to go see an independent doctor, insist that the visit be filmed. Ask the physician questions to verify they have sufficient knowledge of your condition. Ask them how many patients with your condition they've treated and how recently. Etc....
Finally, if you feel like you're getting the runaround, each state has an insurance commission/administration that regulates bad behaviors such as these. Let them know you are aware of your local administration and that you will file a complaint if the situation isn't remedied (particularly for "no paperwork" when you have confirmation it's been sent). Know your rights and don't be bullied. They rely on wearing you down and you giving up. Best of luck!
Reviewed Oct. 1, 2013
If I could give 0/5 stars, I would. I was injured and my parents filed my claim. I was unable to stand for more than 10 minutes per day. They DENIED my claim. It took the help of a few attorneys/friends/family to get my claim approved. Approx 2 years they cut me off for while they "make a decision", (the decision process takes 6 months without payments) have been fighting for the last two years WITHOUT ANY PAYMENTS. THEY USE ERISA LAW TO PREVENT YOU FROM BEING ABLE TO INCLUDE ALL INFORMATION SHOULD YOU DECIDE TO TAKE IT TO COURT.
Do not send in an appeal without having an attorney. Their ERISA appeal process is designed to prevent you from taking them to court. I am disabled and homeless now, thank you Hartford. Their employees tend to read paragraphs of responses and "Talk over you". They are very rude and condescending. I had told one of their employees, "What are you doing? Why are you working for the Hartford? You are better than this."
Reviewed Sept. 30, 2013
I started falling asleep without notice. It got so bad it happened when I was driving. I was put on short term disability by my Dr. I gave all of the information to the Hartford on July 24, 2013. It is now Sept 30, 2013. I am back to work and they are still REVIEWING. I am lucky that my resolution was found and taken care of quickly (Vitamin deficiencies). This is a terrible company and I will never again work for a company that carries Hartford insurance.
Reviewed Sept. 19, 2013
Not only do they only pay you at 60% of your regular pay, they also send an investigator who will video tape, record and follow you to see if your claim is valid. Even after I was approved for SSD, I had an investigator, Robert **, harass me constantly about coming to my home to go over my medical history and he requested my personal information in regards to my past medical history. I paid into the Hartford to ensure that I had coverage when out of work and I did not appreciate being treated like some type of con artist, when every medical condition I had or am dealing with was validated by my Neurosurgeon. I will not speak to The Hartford ever again without legal counsel present.
Reviewed Sept. 16, 2013
Since April 17, 2013, I have been having a constant go-round with The Hartford. I have to have my doctors file paperwork every week or two. The adjusters that work for the Hartford keeps saying they had not received any of the paperwork. My doctor is faxing the paperwork they require, gives me a copy of it, and I fax it to them. “I believe they have their fax connected straight to a shredder." I am sitting here unable to pay my bills, or buy any groceries.
I’ve done some checking online to see if I could find what their problem is. I think I have succeeded. It seems Liam McGee, the CEO and president of Hartford could not care less. I looked up his salary - he is paid 1,100,000 and has stock awards of 3,250,000; with other awards and bonuses, he totals out at $7,938,307 per year - this was in 2011. As of April this year (2013), it has doubled.
The last I called The Hartford over my disability, I asked for his number. The associate that I was talking to claimed not to know of him or his number, so I asked if she knew who she worked for. If Obama Care is becoming a law, why isn't the government investigating these people? It is my belief that Congress of the United States actually holds a lot of the stock in this company. Liam McGee and The Hartford could care less about your problems as long as your premiums keep paying his salary.
My doctors have just about given up trying to keep up with the flood of paperwork that The Hartford is sending. From this point on I have to fax them myself. If this page is actually a Consumer Affairs page, I would like some feedback on why this company is not being investigated. On this page I am required to give a rate of my experience with this company and you have one through five stars. I'll have to give it a one star until you update this site so I can give it a negative 5 stars.
I intend to keep digging until I learned the whereabouts of this mysterious CEO. When I do, I hope to publish his phone numbers and addresses so he can actually hear from the people. I also intend on registering a complaint with the Better Business Bureau, the company that I worked for that acquired this policy, my Congressman and representative. And if all possible to the White House itself. If Pres. Obama thinks Obama Care is so good, maybe he will stick his finger in and stir the pot a little.
Reviewed Sept. 13, 2013
May 31, 2012, I went on short term disability for 6 weeks for stage 2 cancer. I went back to work on July 16, 2012 in good faith thinking I was well. On November 11, 2012, I went back on disability. My cancer came back and was stage 4. Went back to short term disability until January 2013 and then went to long term disability. Went through surgery, chemo and radiation. Hartford kept pressuring me to apply for Social Security Disability and finally in April 2013, I applied and was accepted and SSD started the middle of June 2013. Hartford of course, reduced my amount from them to $96.44 a month.
In the meantime, I decided to go ahead and take the penalty to collect my huge pension of $124.64 a month to help pay my bills. Now Hartford says since I collect my $124.64 they will no longer pay me the $96.44 meaning - 0 dollars. And I have to pay them back the $96.44 a month for the 3 months I collected my pension. And also telling me I have to reapply for my Social Security Disability and try to get them to go back to May 2013 and get reimbursed and to pay them all the money they have paid to me. Are they kidding me? For one thing, I went back to work in July and worked until Nov. 11, 2012. And if Social Security Disability reimburses me and I pay all of that money to Hartford, I will still be left with taxes on the SSD and it will also be at a reduced amount since I will be getting it one year earlier.
So in other words, Hartford Disability Insurance is NOT A SUPPLEMENTAL insurance that helps pay the difference of SSD and with my Pension from the income I used to make by being employed. I asked a question to an attorney who said, "it’s a contract and it’s between your employer and Hartford”. Problem with all of us, we have no choices, we have no copies of the "contract" and we pay for something that really does not exist. It’s a loan, not a supplemental insurance to help pay your bills. I went from $28000 a year being employed to $1071 a month for SSD and $124.64 a month for my Pension and absolutely nothing from Hartford. But by the way, my $1071 will be reduced even more if I am forced into going back a year and get reimbursed for SSD.
Reviewed Sept. 13, 2013
Hartford has lied and harassed us over and over again. Never paying the percentage my wife paid for. We have lost our home, and now my wife is just over 70 lbs at 29 years old and she is on hospice. No one will even help us fight Hartford.
Reviewed Aug. 27, 2013
As of 08/27/2013, Hartford Disability denied my long term disability claim. I have been out of work since 05/13/2013. I have received short term disability through 08/12/2013. I suffer from moderate to severe pain chronic pain due to Fibromyalgia and because of this, I'm also suffering from Depression. My treating physician advised me to file for Social Security Disability because I can no longer work. I filed for Social Security Disability on 07/31/2013. I have not heard anything yet on their decision.
On 08/27/2013, I called Hartford on my Long Term Disability status and was informed that I have been denied due to their 3rd Party Review determination. "Objective Medical Does Not Support Long Term Disability" and "That I could work as a Secretary". My treating physician and psychiatric doctor both submitted medical documentation to Hartford that I cannot work due to my condition. I don't understand how a 3rd party review through Hartford can decide that I can work. My treating physician has treated me for years! And a 3rd party review has denied my long term claim who has never treated or spoken to me. Most likely, this 3rd party review spent less than 5 minutes reviewing medical documentation that was submitted to Hartford. How can my 2 doctors indicate that I cannot work, and then Hartford makes decision from their 3rd party review that I'm not disabled and can work. I have worked for the same company for 25 years.
I'm disgusted at Hartford. I have paid my premium every week coming directly out of my paycheck to pay for STD and LTD / Hartford. And this is how Hartford treats you! DENYING YOUR LONG TERM DISABILITY CLAIM! Even though you have MEDICAL EVIDENCE by both my treating doctors regarding my condition, which was submitted to Hartford, only to be denied. I'm stressed out and extremely fatigued and hurting. I guess Hartford is trying to starve me to get me back to work. They are a rip off and their 3rd party review obviously takes too many coffee breaks. Their 3rd party review probably did not even read the medical evidence submitted to them; if so, did not read with the good eye. Hartford is cruel and a company like Hartford should be shut down forever! They like taking your money. THAT' S ALL!!!!!!!
Reviewed Aug. 14, 2013
So my nightmare with The Hartford began on the day of my surgery. My husband was released to call and give/receive info. He called the Hartford the day of my surgery as he was instructed. He said, "My wife has gone into surgery." They thanked him for calling and said they would contact me in a few days. I never heard anything so I called them a week after surgery. "Oh was your surgery completed?" they said, "your husband said you went in for surgery, not that it was completed." Really???? They didn't tell him to call back! Then they gave me 6 weeks, which was NOT enough time. I went to the doctor to extend my leave and my doctor has repeatedly faxed the info and even called for an alternate fax # and The Hartford keeps telling me they aren't receiving it.
My doctor's office received fax confirmation that they did. Why are they lying? So now I am NOT getting my paycheck and my house payment is due tomorrow. They then made me feel my job is also in jeopardy if I don't get them what they need. I faxed my own copies today and confirmed the fax was completed on my end. I suppose they will say it didn't go through.
Reviewed Aug. 13, 2013
Hartford keeps claiming they haven't heard anything from your Doctor yet, But the Medical assistant says she did send the info. I believe the staff sent the info because they cannot gain anything by not sending my info. Hartford has a problem with paying you when you need Financial help, but won't ever forget to take the weekly fee from your paycheck! I've been out of work now for a little over one month now receiving a check for four hundred twenty dollars. I'm supposed to collect around fourteen hundred. Reason for delay on the rest was, "We're waiting for more information from your Doctor." I'm still going back and forth trying to get the rest of my money. I only plan to be out for around two and one half months. This is a job within itself. I advise you if you can do without being involved with Hartford, be smart and do so!
Reviewed July 30, 2013
I am a worker representative (not an Attorney) and represent workers who are on LTD with The Hartford and I too am on LTD. Hartford explained to us recently that, according to our policy, for the first two years after a worker went out on LTD, they are considered to be on an "Own Occupation" status. After two years they move to an "Any Occupation" status. This means the The Hartford can do a search and come up with a job or jobs that they believe you are qualified for based on your education, training and experience. This job has to pay a median salary equal to the Disability Benefit you were receiving from The Hartford.
Our policy pays us in "tax-free" money, so when The Hartford states a job pays the same, they exclude the part that the National median salary is NOT tax-free and therefore is NOT the equivalent income as the Disability Benefit (For an example, the worker was paid $3,600 per month tax-free, the two jobs Hartford recommended were the same amount but taxed). Neither the worker I am helping nor I had ever heard of the two jobs they came up with. There are no companies in the city we live in that have such jobs AND, even if there were, there is NO guarantee that the company was hiring or would ever hire this individual. It is complete and utter BS.
I am going to recommend to all of our employees on LTD - and any of you that wish to participate - that they write their State and National Congressmen and women. I do not see any other way to get The Hartford to do the right thing. We will be pursuing this through litigation, but I am not hopeful that we will prevail.
Reviewed June 24, 2013
I had been on LTD for almost 2 years. Without warning on Valentine's Day 2013, I received a letter stating I was terminated. I suffer from PTSD, anxiety, panic attacks, depression, migraines and other medical issues. First, they had my medical issues as primary, which is incorrect; it is the psychological issues. I was brutally and viciously assaulted, strangled to unconsciousness, and locked in the trunk of my car. He had stalked me for 2 weeks before kidnapping me. So what does Hartford do? Stalk me and my family, minor children included, for 2 days and videotape us. They have nothing on tape other than me spending the day with my family at a science center and walking on the beach.
As long as I am with my husband, I feel safe, even though I still have to take my **. I have always stated this. Due to this video and they stated that because of my work history and age, I could work, so they terminated my disability. My benefits? $1,000 a month. What they have done to me? We can't pay all of our bills so we have collection agencies calling nonstop, which had caused my anxiety and panic attacks to go through the roof. And thanks to them stalking me, I now go out of my house even less and when I do, I have to be with someone at all times as much as possible. If I cannot, I have to take double the ** and am petrified until I get home. I cannot afford an attorney so I have to appeal on my own.
Reviewed June 20, 2013
On April 29th, 2013, I had a total hysterectomy. I did have a leave of absence from my job but no one told me I had to call The Hartford to file a claim. After not getting a check, I called my company and they told me to call The Hartford. On May 24th, I did file a claim and thought it was done. On May 28th, I took a call from Ms. ** with The Hartford, and the nightmare began. She was very, very rude and implied that it was odd that just months after I was eligible for short term disability, I "needed a Hysterectomy"? Really, I have to wonder who on earth would want one. I needed this surgery due to real problems that affected my life. I gave her all of my doctor's information and was told that it would take 5 to 10 days.
On day 10, I called for a update and was told by Ms. ** that none of my doctors had responded to her requests. I started making calls; none of my doctors had gotten a request. So I had to call her again and was told she had requested them but that she would do so again. I waited 2 days and called her again - same response. Now I was getting mad. I called all 3 doctors again and still they had nothing. I requested to speak to her supervisor and up until the 19th of June failed to get any response. In the meantime, I ran all over Indianapolis gathering, coaxing, and in general kissing up to all the doctors to get this information faxed (it turns out that Ms. ** was rude to their staff when she did get around to calling them).
I spent over 32 hours of my life tracking down information. I returned to work on the 10th of June and I am still fighting to get what my company pays for. I am in the last stretch of this long nightmare. I spoke to her supervisor on the 19th and she told me (yes, told me) that Ms. ** admitted to her that she did not contact a single one of my doctors until I spoke to her on the 8th. I am owed 5 weeks of STD and I am struggling with my bills due to her lack of ethics and what I must assume is laziness on her part. It was never my job to call and chase down my information. I personally believe that Hartford owes me not only my 5 weeks' pay but my 32 hours for doing her job and I make good money. So I expect that even at 80%, those 32 hours should make me enough to do something for the doctors and their staff that had to deal with this woman.
Reviewed June 14, 2013
It is frustrating when you pay into short or long term disability for many years, and all you get from Hartford is their nurses being rude and acting like they are Doctors. I would never deal with Hartford again. How do they get away with misusing and ripping off their customers, and misrepresenting you to what is rightfully yours? Hartford likes to deny you on their own diagnoses when, in fact, they don't know what they are talking about. Bottom line is, Hartford likes taking your money in but will find excuses not to pay out. That's not good, and I would not recommend this company to anyone.
Reviewed June 8, 2013
I was recently put on short-term disability on 05/01/2013. I have chiari malformation with syringomyelia, a pinched nerve in c7, spinal stenosis in the cervical spine, disc bulging in c1-c4 and a pseudomengincile. I suffer from chronic pain and chronic migraines. I have been working at my current position since 10/2010 and have been able to manage with intermittent leave. In April, I had a migraine so bad and it felt like my head was going to explode and it was the worst I have ever had. Since then, I've been in more pain, have dizzy spells, slurred speech, increased headaches and muscle weakness in my neck where I can't even hold my head up and have been bedridden most of my days. I went on short term of course because I can't perform my duties. I have had MRIS, multiple doctor appointments, etc. By far, dealing with the Hartford has put more stress on me than dealing with this (given it's inevitable).
They immediately approved me for 2 weeks and required paperwork from my doctor by June 3rd. My doctor waited to see what the neurosurgeon said (I've also had brain surgery back in 2001). My doctor has continued to send them this paperwork over and over again. They continue to state they have not received my paperwork. My doctor has called them asking what their problem is and they say they don't know. I've been bouncing back and forth from my doctor to the Hartford. I am beyond frustrated right now. My doctor has kept all the transcripts stating all faxes have been received. It seems the Hartford does this often. They stated that the central location for paperwork nobody can contact. I don't know what to do. I'm not going to get paid.
Reviewed May 7, 2013
I had been on Long term Disability, due to Dystonia (movement disorder), chronic migraines and depression and could not function in my engineering profession. Dystonia severely affected my ability to write or operate a computer mouse, plus my speech was garbled. After one year of LTD, I hoped to return to work. I was old enough to start drawing Social Security. I signed many forms for the Hartford. One of these forms required me to report to the Hartford if I had applied for Social Security Disability. I had and was denied. A year after being on LTD, the Hartford informed me that due to my Social Security dollars, they had overpaid me $28,000 and promptly stopped my LTD payments. This led to an attorney and an unsuccessful appeal. All of this has driven me into bankruptcy and repossession of my car.
To finish up, I feel the lack of full explanation by HR about the forms I was asked to sign while severely depressed and highly medicated was a procedure which was rushed through. "You know - sign this and this and this..." Bankruptcy and food banks are a part of my life now.
Reviewed May 2, 2013
The Department of Insurance and Justice under title II Disability Act is being notified immediately. The insurance company fails to provide a claim form when they are the underwriting company. They have 14 days to process a claim form, but they first have to provide a claim form to you. Then what? It has been since the end of March 2013. It is now May 2, 2013 and no claim form yet.
Reviewed April 30, 2013
I have been on long term disability benefits since 2006 after I was diagnosed with Bipolar disorder and then Fibromyalgia. At first it was easy to work with them, but after the two year mark when they do their "are you completely and totally disabled review," I had to obtain an attorney. They told me I was no longer disabled. After my attorney appealed their decision, they changed their mind and approved my LTD benefits. You see, they want to shake me off of their disability because when I became disabled, I was at the height of my career and make an absurd amount of money so they have to pay me the 66% of that pay. They are currently doing another review and calling doctors that I have not seen in years for information. Anything they can do to find something to deny my claim.
I have also been getting paid the third Friday of the month since I first became disabled. Apparently, they changed their payment policy without notification! When I called them on it, they told me it just happened. I was getting paid like that, but it was based on how many days were in the month, etc. No notification! I got paid a week late this month because they changed policy and they claim it's always been this way. I'm calling again today and if I don't get a good response on my review, here comes the attorney again! I hate having to pay for an attorney, but that is the only way they will pay out your benefits.
I feel very sorry for all the pain everyone here has had to go through with The Hartford Group! We should get pain and suffering payments for everything we have to go through. And they need to start paying out attorney fees when you appeal and win! It's costly to make them do what they are supposed to do. Please, if you are having problems with this company, hire an attorney. Let them do all the work so you don't have to get stressed out by this company! Good luck to all!
Reviewed April 25, 2013
Since I found this Consumer Affair website, I have read many complaints and heart breaking situations that clients has gone or still dealing with because of unfair practices by the Hartford Disability Insurance Company. It brought back so many horrible emotions that I dealt with and are still dealing with. The bottom line is that we all believe that we had taken out an insurance policy that would be there for us if we ever needed it. In the end, I came to a realization that the Hartford Disability Insurance was not really an insurance company. It was a loan company pretending to be an insurance company. We paid premiums for the poor service we got. Why would you have to pay back money to an insurance company for services our premiums paid for? Hartford never kept their word at all (in my case).
My long-term disability did not start after 90 days after my surgery like they advertised. Hartford was cruel when they knew a patient who has a total knee replacement and a torn meniscus alone with other medical issues could not go back to work standing on a cement floor. How heartless could Hartford be, not just to my situations but to many other clients of theirs that was in horrible ordeals? When I signed up for this disability insurance, I was told I would get 66% of my pay after 90 day of my illness. Then in the end after having to appeal the denied claim and not getting any of my benefits until months later with broken spirits and untrusting of the Hartford Insurance Company, I was told that I was only suppose to get $200 month? Who would buy a policy like that? I had medicine that cost $200 a bottle.
After getting my Social Security, Hartford told me since I did not sign up to get the $200 a month. That is why I owed them money ($30,000)! Whatever happens to getting 66% of my regular pay? I was never told anything about $200 a month. I never would have gotten this company disability insurance and Hartford never said anything about my Social Security back pay would belong to them. This sounds like a loan company and not a disability company. I have accepted the fact that I have an illness that is never going to get better. What Hartford added on top of my illness, which included severe depression for making me and my family suffer, I could not pay my bills, I cut medicine in half to make it last longer( high blood pressure meds). Because of what Hartford had me suffering, I developed panic attacks. I never had panic attacks until Hartford made me appeal for a claim and I was penniless. I was ashamed to even go to the doctors because I did not have money to pay them.
Hartford made me lose myself esteem. To get by, I had to take money from my elderly parents and disable brother and even my daughter paid our bills. I could not contribute and my husband cried because he did not want to take money from our daughters, but you do what you have to do when Hartford did not care about their clients well being. I have never been the same since I let the Hartford disability insurance come into my life. I am very sorry for what the people that I read about are going through. The sad thing is we all have similar events that had happened to us. Who is the common denominator? Yes, the Hartford Disability Insurance. I would even cry when I show the Hartford commercials on TV. After my AARP expire, because they are associated with the Hartford, I will no longer be a member with AARP. The Hartford Associate, Nancy, who handled my case, was very heartless. The Hartford Disability Insurance should change the name to the Heartless Disability Insurance Company.
Mr. President of Hartford, do you really know how cruel your associates handle clients who are hurting and truly need what was promised to some very ill clients? Mr. President of Hartford Disability Insurance, while I was suffering because of what the Hartford Disability Insurance put me through, I wanted the pain to end but God is with me. Even if I still have painful days, life is worth living. Had I given up and ended it all, I would not be here to see the gift that God has given my daughter and son-law, the gift of a new baby. Today, I wake up and say my favorite Prayer: I can do all things though Christ that strengthens me. Mr. President of Hartford, it is not always about taking money. It's about giving your clients what is rightfully theirs.
Hartford Disability needs to make some serious changes. I don't have a job anymore and I loved Publix. I don't have money but I try to live a truthful life and that is more than money can buy. I will continue to pray for the clients that I am reading about because this is America and people who have paid their premiums faithfully should not have to suffer and be financially ruined while already battling illnesses because the Hartford Disability Insurance Company is choosing money over the client livelihood. I wake up some nights crying and my husband say, "It's okay, honey. It's just a dream." When you have gone through what is happening to us with the Hartford Disability Insurance Company, it's not a dream; it's a nightmare!
Reviewed April 21, 2013
I worked for Publix Supermarket - the best company in the world. I worked as a Customer Service Staff and Administrative Coordinator (making sure new associates had all their proper paperwork, explaining the great company that they had joined, etc). Unfortunately I signed them up with the Hartford Disability Ins., telling them the importance of having the insurance because you'll never know what could happen to you and you'll have this wonderful insurance to fall back on. I was trained to tell the associates that if you pay your premiums and if you are out of work due to an illness, the Hartford would kick in immediately and pay you 66% of your check. The last year I was at the company doing open enrollment, I signed up almost every associate proudly.
Three years into my job at Publix, I had started experiencing joint issues in my both knees and in my right ankle. After months of unbearable pain, I made an appointment to see an orthopedic specialist. After examinations and numerous x-rays, the doctor diagnosed me with Degenerative Joint Disease. He then shocked me with this and I quote, "You will need surgery on your ankle because you also have Tarsal Coalition. You will be out of work for 6 to 9 months and if you have any questions, ask my nurse." Then the doctor walked out the room. Looking like a deer in headlights, I burst into tears and ran out of his office and never went back. I got a copy of my medical records from that unprofessional doctor, took them to my medical doctor (Dr. **), cried to him and told him to explain this diagnosis to me.
At that time I had started experiencing tremendous pain and swelling in both knees, both feet and ankles. Before seeing Dr. **, I had even gone to a podiatrist doctor, who put my right ankle in a case to keep it stabilized. That podiatrist ordered even more exams of both feet, ankles and knees from all views. He concluded also that I had DJD, Tarsal Coalition and because my job requires that I stand 8 hours a day, I needed to find another career. Now back to my medical doctor (Dr. **) because I was armed with all the medical records and x-ray that I brought him from the two previous doctors. He also made me an appointment an Arthritis Specialist and I had all types of lab work to rule out certain arthritis. The specialist diagnose me with Osthearthritis, Degenerative Joint Disease, bone spears in my right angle, DJD in both feet, Tarsal Coalition in my right feet, and arthritis in both shoulders.
After the Arthritis Specialist sent her findings back to my medical doctor (Dr. **), we found an orthopedic surgeon to perform a left knee replacement and repair a torn meniscus. I could not perform my job because of the terrible pain. I could not even drive to work before my surgery. I cried everyday I got off work and daily task at home was done by my husband. I decided I could not live like this any more. On about 1/23/10, I had my left knee replaced and repaired my torn meniscus. Because I had Hartford Disability Insurance, I knew it would be tough financially but after 90 days, I would receive my Hartford Disability pay.
Well people, on the 87th day, I got a letter from the Hartford Disability Insurance telling me that I can go back to work and they had denied my claim! I called my doctor's office crying uncontrollable. I told them my knee is swollen; I'm still in therapy; I'm still on a walker; and still taking narcotics, why did you call the insurance company that I can go back to work? The doctor's office said that, "You can't go back to work." I told the the disability insurance. They said that I can go back and they will not be paying me any money. The doctor's office said that Hartford asked them one question and it was, and I quote, "Does she have an infection?" They said, "No, Mrs. ** does not have an infection." I called Hartford back and told them I need my money, I can't pay my bills, I need my medicine and I have no money. I was crying like a baby.
The Hartford employee, Nance, said in a very nasty tone, "Look on that last page. If you have a problem with our decision, appeal it." Cluck. That was the phone hanging up. Not only did I have my left knee replaced on 1/10, I had my right shoulder operated on 8/19/10 (the day I lost my insurance). I went from paying about $90.00 a month while I was an employee with the company, but when they terminated me from the company (8/19/10), I had to go under COBRA health insurance and it was over $300.00 a month. Now Hartford Disability Ins. is paying me nothing. I had 180 to appeal or I would lose everything. Now I was suffering not only with all my other illnesses (Degenerative Joint Disease, Osthearthritis, Tarsal Coalition in my right foot, Arthritis in both shoulders), I'm now getting prepared for a second knee replacement on my right knee on 2/11. But now I am suffering from severe depression, terrible panic attacks, sleeplessness and high blood pressure. All of these illnesses brought on by the Hartford Disability Insurance company.
During all this pressure, I sent Hartford every medical record I had. They had to give me my back pay. I almost lost my mind! And I thought that is what Hartford Disability Ins. wanted me to do. I swear at one time I wanted to end it all, but God was holding me. I was never able to go back to a wonderful company, Publix. Hartford Disability Ins. almost made me lose everything I had. My parent had to go in their retirement to help me. My brother did the same. My husband suffered tremendously and my daughters paid bills for us because we were almost homeless. I had to pay all my family and friends back and I am still paying medical bills.
But the worst thing of all is my panic attacks are still with me. I suffer severe depression on a daily basis. I cry when I think about what Hartford Disability Ins. put me through. Because of Hartford, I'm scared of people. I am on depression medicine, sleeping pills and I will always have a fear that I lost the person that trusted and believed that there was good in all people. After a long battle, I finally got my Social Security Disability. The Hartford Disability Insurance informed me that I owe them over $30,000.00. Why? I almost lost my sense because of how Hartford Disability Ins. treated me. The only thing I have now is sense and God. That insurance almost bankrupt my parents, seniors and my daughter almost had to drop out of college. I bet the Hartford president and his associates sleep sound at night. Well guess what Hartford Disability Insurance company? I don't!
Reviewed April 18, 2013
After an injury where my neck was broken resulting in surgery and numerous problems, Hartford reluctantly approved my short term disability. During that time, they cancelled me 3 times due to "lost paperwork," accusing me of every dirty trick in the book. Each time I proved they were wrong and was reinstated. At 6 months, I was put on LTD, and the checklist of abuses and lies began exactly as predicted on several attorneys’ websites. I was followed. My wife was followed (oops)! I was videotaped on my riding lawn mower. A sloppy field examiner came to my house and tried his best to trick me into telling a lie. Even though I did not, he said I did! Good thing I videotaped him.
After months of abuse by Hartford's minions, I was sent an hour out of town to see their independent medical examiner. Curious why I had to drive so far, I googled him and alas... one single star on his review. Go figure, right? So here I am a month later, one year and nine months into my long term disability, and I get a letter from Hartford stating that based on their "totality of evidence," I am no longer disabled - mainly because their one star quack decided after a 20 minute exam that I can work an 8 hour day. The contradictions are that I have been to 3 pain management docs in 3 states, 2 neurosurgeons, 3 family practice doctors, an occupational and vocational evaluation, and a functional capability evaluation, all of whom state for the record that I am unable to sit for more than 15 minutes, stand more than 10, and must lie down about every 45 minutes (too many things to write here, but you get the idea).
Hartford pummeled my 5 star interventional pain management doc with so many forms that my doc told me no matter what he wrote, they were "losing the files" so I should be prepared for the inevitable. He finally quit responding to them after approx. 30 requests for more information. So, my story is pretty much identical to every other story of complaint against Hartford, except they cancelled me before the 2 year LTD period was up based on their vague statement "totality of evidence." Problem is, the totality doesn't make sense, and I am a fighter. As a formality, I filed a written appeal with no additional outside documentation. They have ignored all of my statements about VA treatment for sleep apnea, and the broken neck complication that prevents me from sleeping even with a CPAP.
They don't want to hear this. They don't want to hear that I have had a stroke. They don't want to hear that the mess to keep the pain at bay makes me a hazard behind the wheel or at work. They just want to say that because I can ride my mower for 20 minutes once every 2 weeks, I can hold down a full time job. They lose documentation that is key to my case. They lie, cheat, and talk to my neighbors about my medical condition.
Hartford acts in bad faith, plain and simple. They hide behind ERISA, and commit fraud on a scale that's unbelievable even in this day and age. They chastise a claimant, talk down their noses, and call us names and scold us for faking illnesses that are not possible to fake. Their subjective view trumps the objective fact until court; but even then they are not held accountable for their deceptive practices. They are immune from charges of bad faith because they spend tens of millions lobbying congress to protect them.
If you have a legitimate case against Hartford like I do, fight. Find a reputable attorney, and after the mandatory appeal period while they lose your paperwork again, prepare to go to court. You will win, and they will be exposed one more time. It will cost you 33% plus expenses for a couple of years for this, but the alternative is letting them cheat their way out of paying you what is due you. And after you win, make sure you blog about how they wasted all those extra money trying to cheat you out of your due. Investors love to see an insurance company squandering money like this.
Reviewed April 5, 2013
After 2 years, my long term disability claim was terminated by The Hartford. My illness has not improved and my treating physicians confirmed my inability to work on numerous occasions. The Hartford even had surveillance done for 4 days which showed nothing and supported my claim. Since the surveillance was consistent with the multiple diagnosis and my doctors all supported my claim, the Hartford looked for yet another way to terminate me. They sent me to an 82 year old doctor, who they paid a clearing firm, MCN (also corrupt) over $1,500 for one visit. I also found documentation online that showed when investigated about the relationship between MCN, the Hartford and independent doctors contracted, the Hartford chose to pay a fine vs. revealing the internal documentation that would prove the corruption.
The independent "examination" consisted of their doctor drilling me about my work history, and the doctor talking about himself and his family. Within 30 days of seeing "their" doctor, I was terminated. I requested my file from Hartford. I was told it would be sent 12/12. After multiple requests and finally telling them I was reporting them to governing bodies, I finally received my file the end of March and my time to appeal ends next month. The report from the independent doctor is absurd, unprofessional and states bizarre information that doesn't even pertain to me.
In the meantime, I am trying to support my family on nothing. My house is in foreclosure and the only reason we eat is because of food stamps. I've lost everything even though I worked for a company that paid premiums for 10 years. It's blatant corruption and the misconduct needs to be addressed. The people they have wrongfully terminated need to unite somehow. It's sad how they continually mistreat people.
Reviewed March 18, 2013
This is one of the worst companies I have ever come in contact with in my life. I got a letter today turning down my LTD that I am no longer on. I applied in December 2012. It took them 3 months to make a decision. During that time, I believe they asked for VA records they should not have and repeatedly called doctors for phone interviews. I believe they were looking for any reason, based on time it took and records requested, to try and turn down this claim.
Reviewed March 1, 2013
I received a letter from The Hartford that stated that as of 4/19/13, I will no longer receive long term disability payments from them. That date is my one year anniversary of when I started receiving benefits and they state that, in the second year, the standards change and that I would now be able to work some jobs. Nothing has changed as far as my health goes and it is worse if anything.
Reviewed Feb. 13, 2013
The Hartford at work has gone out of their way to drag their feet. It is excuse after excuse as to why my disability benefits are being held up. I have to call the MD almost weekly requesting "missing" information, "missing" forms ... Seriously, the MD's office is not that moronic. When my case is finished, I will seriously file a consumer complaint through the state licensing agency where they conduct business. It is bad enough that a person isn't well enough to work, but to have to put up with the load of crap this company has dished out is horrible.
Reviewed Jan. 15, 2013
I underwent surgery on Oct 8. I thought if I keep Hartford informed in a timely manner that I would receive checks on a timely manner. The procedure is that my doctor would state my next visit with him and Hartford will figure a check up to that date. Well it went okay up till Dec 26, which was the next visit for my doctor to evaluate my physical therapy progress. The doctor recommended another month of therapy. I then called Hartford and gave them the update and information. I asked if I needed to follow-up with doctors. I was told no and that they would contact them. I was told they would gather the info and review and then contact me. Well today is Jan 14, 2013 and I have spoken with the 4th customer service rep. As disappointing but expected, I am told the same old story except this time they have the info but it’s up for review.
This company receives from me faithfully, funds through my employer that flows into their pot. Now my benefit is being intentionally interrupted with lame excuses and suspected lies about contacting my doctor for info in a timely manner. Reading everyone else's complaints confirms what I suspect. It's unethical and needs to be investigated. I am off work with an injury trying to recover while falling behind on bills. There is no excuse to not having a check from Dec 26 to the date Jan 14. It’s a sad practice for forcing honest, hardworking people back to work.
Reviewed Jan. 9, 2013
For years, I have paid into disability insurance with 'The Hartford' through my employer. When I needed them & was out on medical leave, all I got from them was a hard time, excessive requests for more and more paperwork and proof and denial after denial on benefits. Don't waste your hard earned money paying for this benefit because it isn't.
Reviewed Dec. 13, 2012
I was injured at work. I reported it. I went to the ED, MRI showed Cervical Disc problems from C3-C7. I requested treatment and benefits according to my state guidelines. There was no response. I hired an attorney. The judge confirmed I had a true injury according to the IME and my personal MD. 12 hearings/ emails/letters and 6 months later, I finally received my 1st medical treatment and some back pay, not all of it. I have questions and my attorney have asked Hartford for simple answers, which I have every right under my state guidelines.
Now due to the time lapse, my injury has caused more medical problems. Yes I am upset. I have worked hard as a nurse for 34 years, never had an injury. Hartford, yes, is a business, this I understand. However this is inexcusable business practice. I have read other posts here and I feel so much for the frustration! If Hartford would care to call me and discuss this, please do. I am contacting as many people as I can to find out what can be done so no one will have to go through this same problem as I did. Employers, please read the complaints before you purchase a policy with this company and use your own judgment!
Reviewed Nov. 19, 2012
I have stage IV cancer. It took six weeks for The Hartford to tell me my claim was approved. Social Security notified me in 3 weeks. Once they approved, I had to call 3 days a week to finally get an answer of how much and when I would be paid. They sent a follow-up letter to confirm and to tell me when the next two payments would be. When my second payment didn't come when their letter said it would, I called again. I called every other day for a week and they still couldn't tell me when or how much I would be paid. It is simple math, come on. They prefer not to pay in hopes that those of us disabled will die first. This company has no compassion for what some of us are living with.
My company is currently up for renewal. I will make sure they know why not to renew with this useless company. If I had a union backing me, my employer would have a grievance filed. That would be ousting them legal expenses for such a useless benefit.
Reviewed Nov. 4, 2012
Poor communication regarding problems receiving updated medical: I have been on leave since June 2012 for cardiac problems and fungal infection to right lung that caused 2.5-inch abscess. The infection did not respond to oral drug therapy and progressed. As a result, I had VATS procedure to remove part of my right lobe. After one month of treatment in Arizona and progression of illness, I decided to come to Wisconsin for surgery and care as my family is here. This is when my problems began with Hartford. Despite multiple requests to have written correspondence delivered to my temporary address and phone correspondence to my cell, they continued to call number in as and send updates there. This caused delays in my response for updated medical. Once aware of situation, I frequently called Hartford with updates on plan of care. My doctor submitted paperwork once, but they had wrong fax # on letterhead so they didn't get it. I figured this out after doctor told me they submitted multiple times, yet Hartford denied receipt. I called and asked rep. Michelle for fax # that didn't match one provided.
I called before surgery and they still hadn't received medical update but she assured me she would do update. I provided and forwarded them to employer. I also updated my manager. I was relieved to hear they would update status with work and was aware I would need medical update for payment. I asked Hartford to resubmit all forms to my doctor on 10/24/12 two days before surgery. Michelle said, "I will call if we don't get a response.” No call and I figured things resolved. Wrong! I got a letter one week post partial right lobectomy that my employer has started separation process. I am fighting a postoperative infection and am desperate to maintain position and disability. I am so weak and don't have the energy for this with current health issues. I am waiting to hear back from my attorney.

Reviewed Oct. 29, 2012
I am so tired of dealing with this Michelle ** at the Hartford. She jacks me around every week saying they are reviewing my claim over and over ad nauseum. It has been approved and used to be paid on a fairly regular basis until a few weeks ago, and it's been like pulling eyeteeth since then. This is not a time in a person's life when something you are entitled to and have been paying for years causes so much grief. The Hartford people are untrustworthy and dishonest. A person who is in a hospital bed could never do the follow-up necessary to get these people to break loose with your cash on a regular basis. In my opinion, they are ethically disabled.
Reviewed Oct. 29, 2012
I have been off work since April 7, 2012. I developed severe rash and severely infected ulcer on my leg above ankle. It was so painful and swollen I could hardly walk. I went to ER; they did blood work and gave me pain pills, sent me home and follow up with family doctor. My family doctor put me off work and on antibiotics. This went on for a month, so I saw a vein specialist. He recommended surgery on the veins. I had the surgery and 2 days later, developed blood clot. My family doctor said I would not be able to work anymore. So I drew STD until Oct. when it ran out. I applied for LTD in Aug. so it would kick in when STD ran out. Boy, was that a joke! After weeks of nothing but aggravation from Hartford, I was denied because Hartford said my condition is preexisting. So now I have no funds coming in. I have no insurance! But Hartford took their premium out of my STD every week until it ran out. I have no family and no one to help me! I was depending on Hartford to see me through. I absolutely will not recommend Hartford to anyone. They are rude and do not care about the people that keep them in business! Thanks, Hartford!
Reviewed Oct. 10, 2012
I have been out of work for 14 weeks now and have received two checks from The Hartford. I have been taken out of work by my primary MD and also a specialist. Every time I call The Hartford, it is always some excuse as to why the claim has not been approved i.e., the doctors weren't specific enough; the primary MD has not returned our calls or faxed the paperwork. I know this to be untrue as I have seen in my medical the notes and dates they were sent to The Hartford. I was approved for a check from Sept. 2 through Sept. 9th and have yet to receive a check. According to my analyst, there is a problem with the processing system although I can assure The Hartford staff is receiving their checks.
My medical condition has not changed at all since first filling for STD, yet every week, it's the same questions and same hassle. I will end up having to return to work against medical advice as I cannot live off of $0 per month. I electively chose and paid for STD and LTD for situations just as this and have received nothing but more stress and anxiety as to how I'm going to pay my bills and pay for and up-coming surgery. Who is a nurse to decide that my MD and specialist are wrong? This person has never seen me ever before. I feel at this point, my medical condition is really none of The Hartford's business and that my MD should be making the decisions when it comes to my health.

Reviewed Oct. 9, 2012
It's like pulling eyeteeth to collect on short term disability. Every month, Hartford’s clerical area makes my doctor fill paperwork to tell them the same thing she told them the previous month and won't pay until they get it. So, this means that quite often you get paid a week or so late. Now, the clerk went on vacation for a week so I haven't been paid for over 2 weeks since it needs to be reviewed. Think twice before paying for STD with Hartford because when you need them most, they will make you very angry; the last thing you need as you fight your illness. I think they are hoping to drive you to your grave so they won't have to pay.
Reviewed Oct. 4, 2012
I started the claim with Hartford on September 11th and to this day (October 3rd), they have not made an official decision yet. I have four long weeks that except extreme pain from FM. I have extreme stress from dealing with them. Initially, they claimed that they did send fax to doctor's office and my doctor never received it. I called them several times before they re-faxed the paperwork. Once the doctor faxed the info back to them, they asked for medical records. I was constantly on the phone with Hartford to find out if they received them. Two fax numbers they provided were not good. After 2 weeks, they finally received them.
As soon as Hartford would receive a piece of information, they would ask for something else, medical records, then they wanted the doctor to call them etc. I even sent them extra paperwork from primary care and other doctors that I have seen during this period to prove my disability and still no decision, which more likely will be denied. Do you think that a nurse at Hartford (which is reviewing my claim) is as qualified as my doctor (a very qualified one) from Mass General MD, MPH, UMDNJ to determine that I should not be disabled while my doctor thinks I am?!
Reviewed Oct. 3, 2012
I work for a Wal-Mart Distribution Center. My job is to lift heavy boxes over my head, pick them up off of a table waist high, squat down with them to slot them, and pull the heavy boxes toward me so that I can cut them to be slotted. I do this from 4 in the morning until 5:30 pm on Saturday, Sunday, and Monday. As my pregnancy progressed, I was struggling each week to continue to do my job without pain from lifting this heavy boxes and slotting them. On August 19, 2012, I picked up a box to slot and I had this unbearable cramping in my lower back and my abdomen. This is my first child so I had no idea what was happening. I went to a friend and asked them for a Tylenol because I had run out. She asked me what was wrong and I was in tears and I told her my stomach was tight and I had sharp pains going across my stomach and cramping in my lower back. She said, “OMG, you're having contractions.” So, I went to my manager and told her what was wrong along with my two co-workers, and she told me to go to the ER.
I got to the ER and I was there for 3 hours. The nurse told me that I was having contractions and I had some minimal bleeding. Thankfully, my cervix didn't open. As I was being discharged, I was given a letter from the doctor saying I could not do any heavy lifting on the job. I called my manager and told her that I was discharged and was told that I could not return to work with a restriction. Wal-Mart Distribution Center does not offer light duty work unless you were hurt on the job. So, I was told by my manager and operations manager that I would have to go ahead and go on my leave because of the doctor’s orders. My 15th day of being off work was Sept. 3. I called the Hartford. I was told that I would not have to do anything else besides call them and they would take care of everything else. So when I went to my doctor’s appointment on Sept. 9th, I went on and told my doctor about the STD coverage. They called the Hartford and faxed my report from the ER and my leave papers to prove why I was put on leave so early.
I waited a week and I received a call from the analyst. She told me to tell her what happened. So I told her from start to finish what happened at work that particular day. A week later, the same thing! At this point, there was no payment. I was told that I need to send my medical records of all places I had been seen since I had become pregnant, which was the health department, my doctor, the ER, and a specialist I saw in Jackson, MS. So, I did that. They approved my leave from the 3rd of Sept. until the 14th of Sept. This is now Sept. 21 and I called the analyst again. She quickly got me off the phone, "I just got your papers and I'm reviewing them now." I called back Monday, Oct. 1st and she said the same thing, "Reviewing."
So today, Oct. 3, a month later, I haven't been paid except that one week and three days and I have no gas to get to my doctor’s appointments, and no money to pay my bills. I spoke with some guy who was so rude. I asked him why has not anyone called me. Why am I the one doing the following up? He said "We just got your records yesterday." I said that’s impossible because I was told Monday the papers have been there over a week. He got quiet and I said I feel as if I am being given the runaround for a whole month. What’s the deal with this? I can't pay my bills because of what you all are doing. He says "We don’t understand why you can't work. We know Wal-Mart’s policy and we know they will work with you." I told him for the 4th time why I was taken off work early.
As I began to tell him how I've had this insurance for the last 5 years without having to use it until now, and they don’t want to pay me? He said, "Well, you could have taken an unpaid leave. That was your choice." I said I might as well be on an unpaid leave now because I've been off for a month and only been paid once. I said I pay into my insurance every two weeks thinking that I have this great coverage and when I need it, I can't get them to cooperate. I said this is ridiculous. I chose to get paid because I had the option and I paid for it! Plus, I have bills and that’s why you have insurance to cover you when you decide you want to grow your family.
I'm 27 years old and this is my first child. I told him it seems like they would rather me have stayed at work and had a miscarriage. That way, they wouldn't have to pay me for being on leave! I said this is ridiculous and if I lose my car and I only have $1,900 left to pay, I will sue them, the other analyst, and this entire company. He said, "If you will calm down, I will extend it for you." I said excuse me for being upset when people screw the insurance companies and get paid without question all the time, but people that need their insurance that pay can't use it and get the runaround. Excuse me. After only 5 min of reviewing my paperwork, he approved it, in five minutes! Something needs to be done about the Hartford. This is pure ridiculous that I got treated like this. I am still so upset right now that he would talk to me the way he did and without any care tell me the things he did.
Reviewed Sept. 30, 2012
I was on short-term disability from Walmart and my doctor was sending in the information every time they asked for it. Then all of a sudden, they said they did not receive the information. So my doctor sent it again and this went on for about a month. She must have sent it in 5 or 6 times. They told me they did not receive it and that I would have to file a complaint and that they were sending me the papers, but I never received them. I asked them to send me all the medical information in the file they had on me, but they said they can’t do that. I offered to sign a paper relieving them of all responsibility.
Reviewed Sept. 28, 2012
I am a disabled veteran, have been since leaving the military with many injuries including an assault which almost took my life and the life of my unborn child. Needless to say, I suffered from PTSD. I was sent to school by the VA to get another degree and to become a good product of society despite the medical situation. I have worked for my employer for 8 years when I had a nervous breakdown. Stressed out increased my symptoms which I was not properly being treated for in the first place.
I was then placed on disability as per my doctor from the VA. I was already receiving disability compensation entitlement from the VA. Once I was placed on short term disability then long term disability through the Hartford. One of the many forms you have to complete is a financial form which asks questions about other income you receive. Mind you, veteran's benefits is not one of them but I put it on the form to cover myself.
I asked my case manager at the time 7/14/10 if my VA benefits would affect my LTD benefits from my job and her reply was no. I received a call from my current LTD case manager who has not really done a good job on 9/25/2012 and told me that I have been overpaid due to my veterans' benefits. I asked what does one have to do with the other? I also asked her what would my LTD payment have been had I not received and increased in my benefits. Her reply - there would not have change. What guideline is she using?
Now I am told that I owed the Hartford $25,000.00 because I should not have been receiving a benefit my civilian employer and I paid into, should something happened to me. I would like to say to my fellow soldiers that now I understand why we suffer severe mental disabilities, homelessness and drug and alcohol abuse - to mask the shame we suffered. Going for help only hinders us, does not help us as we try to hold on to the little sanity we have. Then, this happened and I am not supposed to want to take my life. I have struggled since my assault and have not had the time to heal without some civilian entity beating me down. I used to be so proud to serve my country. Now look at what is happening to me and am ashamed because I sacrificed so much to be treated so unfairly.
Reviewed Sept. 25, 2012
Maternity - I had a C-section then got a hernia and they will only pay me for 6 weeks not 8. But they pay people who fake disability for years! I think it’s **!
Reviewed Sept. 20, 2012
I filed an ST disability claim with The Hartford and the claim was approved very fast and benefits started right away as outlined in my company's policy. My claim was approved through Sept. 18th, 2012 and if I needed to extend the claim, to call them. I called them on Sept. 13 to let them know I was going to be off work through Nov. 5th per my doctor's orders and I wanted to request an extension now to avoid any lapse in coverage. The Hartford faxed the paperwork to my doctor and my doctor filled out their forms and has now faxed them to The Hartford 5 times, and Hartford still denies receiving them. My doctor has even showed me the fax confirmation receipts where they were sent. I confronted one of the reps at The Hartford about it and he gave me "a so-called escalation fax number" to have the forms faxed to. My doctor faxed them to that number also ... Guess what? They still haven't received any update from my doctor. Lol, how unethical can one company be? This has been ongoing since Sept. 13th. If these benefits weren't paid through my employer, I'd drop them in a heartbeat. My wife pays for coverage through The Hartford and she is dropping them asap.
Reviewed Sept. 8, 2012
In 2009, I worked as a Case Manager for a homeless facility in the Bronx. During a conference held with another resident, my client became violent due to being mentally unstable for not taking his medication and injured me on the right shoulder. I then attempted to obtain medical treatment and the organization did not want to pay for the doctor visit. I then, attempted to be seen by one of their providers on the list supplied and the doctor referred me to an Orthopedic Surgeon in the Bronx. I continued to work at the facility with so much pain while taking physical therapy and the organization did not even let me leave early to attend to my medical needs. Once I was examined by the Orthopedic Surgeon, it was advised I request for an MRI which took at least a month to be approved by the Hartford Insurance Compensation.
Once the MRI was performed, it was advised that surgery needed to be done on my right shoulder. In January of 2009, the surgery was performed and three anchors were placed to hold up my shoulder then stitched in place. After going through Hartford for physical therapy approval, I was denied which delayed my recovery in which another surgery had to be performed due to scar tissue. So, I have had two shoulder surgeries and three years out of work and every month, the surgeon requests for physical therapy to continue. The Hartford Insurance informed the clinic that I no longer need it again, and again. Then, by the time I returned to physical therapy, my shoulder had to begin the whole process again for the physical therapy. The Hartford Insurance then recommended an independent examination by a doctor who has only examined you once and decided that no physical therapy was needed without knowing the facts. Not only that, but the report issued to the court has the wrong account of the medical examination conducted.
Hartford Insurance has denied medication, physical therapy, and medical care for over three years. To top it off, my compensation check is now reduced to the lowest rate possible since nurses who do not know the physical well being of the individual denied one to continue physical therapy. As I continue to fight at the courts for transportation that was never given as well, I continue to suffer at the hands of the Hartford Insurance. In my opinion, the government should have more compensation laws that protect the rights of those in need since I can understand that many individuals falsely inform insurance companies of the injuries when not injured at all. But what about those who are really injured and suffer the mistakes of others? Where do we stand?
Reviewed Sept. 3, 2012
I have been on LTD with AIDS for 16 years. There was a takeover of my policy and my benefits were canceled for nervous mental within 3 months. But they stopped payment for failure to provide proof of loss after 4 months first. They were restarted and they canceled again on Christmas Eve. After 2 heart stents and a 60ml blood clot in my heart 6 weeks earlier, they faxed for medical records but asked your doctor for notes. The doctor is confused about why you keep asking for the medical records. He has sent notes 3 times already. He says the patient is confused and your LTD is limited to 1 year. Your medical records are used against you.
I was held at gunpoint by special agents at 2AM in my own home. Hartford said I was a meth user when the meth was a medication filled at a pharmacy owned by the plan sponsor. Ask for your records, put everything against the law in a letter and send it to them. If the information is not in your appeal, it will not be heard in ERISA court. ERISA is only to get your money back or ask questions for the greater good. Anything fraudulent sent in the mail to you is mail fraud. Take them into local court for anything you can. They have to pay their own way as to not hurt the plan. It is their fiduciary duty not to injure the plan. Mental illness is never covered by LTD, so The Hartford will harass you so being nervous mental is the main illness, as opposed to a coma. You have to be under the care of a medical professional who can legally treat your medical condition and take prescribed meds.
Reviewed Sept. 1, 2012
I have been a customer for several years and have recently become ill. I was diagnosed with stage 3 emphysema. I only have 35% of my lung function without meds and 43% with. I went on L.O.A. from work mid-May 2012 and have had to fight and struggle for every single dime I've received, which has been 2 payments, one for about 3 weeks and one for a month. By the time I get my payment, I am so far in the hole that the money is not enough to cover all of my living expenses and is gone almost immediately.
They send for updates about every 2 weeks from my doctors, then turn around and ask for more notes a week or so later which I have to pay my doctors for. I also have had short term disability plus the whole time I've been with them. Yet when I had to redo my benefits during open enrollment at work, they started my coverage from start and said I had to have that coverage for a year before it would pay my premium! I believe they do these things to make it impossible to keep up my coverage at $260 a month, as they only pay me every month or so! They also think that I will get tired of fighting with them to get my money by having to make several calls a week and paying for 6 or more doctor visits just to get their paperwork filled out.
They have paid me about $2,600 since May and it costs me about $500 a month to get it which totals about $1,500, so I'm sure you can do the math here! My house has gone into foreclosure and I can't do anything to stop it due to this, and I have had a vehicle repossessed as well! This company is just another bunch of scam artists that are taking complete advantage of people's misfortunes! I pay these people to protect me and they are in essence costing me my home, cars, and soon my utilities which cost me more than I have left after paying the cost of getting my money! When I am done with this situation, I will never deal with these people again and will make it my life's mission to make sure others don't deal with them either!
Reviewed Aug. 10, 2012
I’m on long-term disability for a year. Joel, at the Hartford, stated to me that if I received back pay from Social Security, I would have to pay the Hartford back. Well in February 2012, Joel offered me a lump sum amount. I didn’t take it because I would lose the long term disability coverage. Joel did not tell me that if I took it, I wouldn’t have to pay the Hartford back once I received social security back benefits. Now that I have received my back benefits from Social Security, I have to repay the Hartford. Joel failed to inform me about the lump sum payment that I wouldn’t have to pay back had I taken the settlement... just another benefit that I feel I got ripped off. I’m really upset with this.
Reviewed July 26, 2012
Starting your claims is simple, answer questions, etc., but while dealing with breast cancer and all the appointments, I had received a call from my breast cancer (one doing the surgery) assistant all upset that The Hartford was asking "illegal questions" that she could not answer or she would lose her job! Asking about pre-existing condition of mine (our company said he had a clause on our contract with them, no pre-existing is needed), they had questioned the wrong doctor in their office and not my doctor at the time of my surgery (breast doctor). I needed a claim for a doctor (breast reconstruction doctor) that I had been seeing. I asked The Hartford, "Why are you doing this to their office that has several doctors within the office? Why couldn't they wait for my doctor? And what questions did you ask this doctor?"
My own company sent me to their liaison and I was told to write a letter, then The Hartford noted I would have to get a court order to get info. I sought legal advice and the attorney noted that if I was not suing them, I did not need a court order. They violated my privacy by asking questions I did not know to the wrong doctor, by asking pre-existing questions when our contact noted if not have to have and avoiding me, the customer, telling me that they needed a court order to see my file. It would have cost me like $500.00-$1,000.000 in court costs just to see my file and notes that The Hartford had in their files. I have since warned everyone in my office that it is not worth it to file a claim with this insurance company.
Reviewed July 14, 2012
I will try my best as I have had 3 TIAs (mini strokes). This was after I went on long-term disability with my company. I have IBS and cannot be under a lot of stress and have to be near a bathroom at all times. Sorry for any mistake I make here. They sent me a letter dated July 3, 2012 that I was nearing my 65th birthday, which is August of this year, less than 2 months' notice. It said that "As of 8/31/2012, your employment will be terminated." I have papers saying that I'm an active employee. My retired age is 66, and I will get less money then when I turn 66 and will lose all my medical for my self and spouse. They want to put me on another medical plan, being I will be 65, which will cost me $302 a month. I have been on long-term disability since 1991. I'm beside myself. Can they do this to me? Thank you in advance.
Reviewed April 14, 2012
I have been dealing with The Hartford for 3 years now. At first of course, it started on short term, when it was exhausted I submitted for LTD. I had absolutely no problems with any of the steps I had to take. I had a well-educated representative and made sure to submit all records requested by them. That is the large part of this company that I found to be the hardest, although it was just a call to all my doctors. I recently won SS disability also, so I will continue to receive benefits from The Hartford until 2028, as long as I'm still disabled. There was a new description of what disability is when applying and continuing for benefits, and if you are able to sit at a desk, stand for 30 mins at a time, lift 10 lbs, etc.
You basically have to be bedridden and not able to do anything under their provisions, and I just happen to fall under them. I will tell you that there is no use applying for LTD if you haven't applied for SS disability. And then you need an attorney, otherwise you'll waste your time. I'm sorry to hear so many of you are upset or disgusted with this insurance company, but I have had been treated great and had no problems along the way. They need paperwork, paperwork, and more paperwork from every doctor you go to this will validate your disability, and also call them everyday until you get every thing they need like I did. Unfortunately, we are our own advocate, and if you don't do it yourself, no one else will. Good luck to all of you in the future.
Reviewed April 12, 2012
I was run over by one of Hartford’s insured. I sustained brain injury, no personal injury. They didn't pay all of the medical bills.
Reviewed March 27, 2012
I have been off of work since February 1 for a swollen ankle. When my orthopedic sent notes, he wrote “swollen leg/ankle pain.” So they said they have to wait for a lot of doctors to send medical records to make sure it wasn’t pre-existing. They denied me because all my doctors and hospitals didn’t send the records in time. Well, now that my MRI showed sprain, the doctor said I have tendonitis from sprain and I am now going to physical therapy. They still didn’t approve my short-term disability claim. A sprain can’t be a pre-existing injury. I am at risk for losing my medical benefits because I now have income to pay for them since February 1. Can you please help?
Reviewed March 25, 2012
After paying premiums through my employer for over nine years, I had to have back surgery resulting in me not being able to return to work per doctor's orders. After one year to the day of Hartford paying me my entitled benefits, they abruptly stopped paying. I now can't return to work, have no income. Hartford promised to pay benefits until age 67 as long as I'm under doctor's orders and disabled. I have had to file bankruptcy and stand a chance of losing my home. Their appeals process all but insures a long protracted battle just to reinstate my benefits. I wish I had never put the first dime on this worthless insurance scam. Working people, beware.
Reviewed March 8, 2012
My position is that I do meet Hartford insurance policy definition, and I should be receiving monthly disability insurance checks. The Hartford Insurance Group are very hard to deal with. I have had no luck with them for about six months now. I have internally appeal the denial letter which stated that the denial letter conflicted the policy definition; their response was "You have exhausted all available administrative remedies available under your policy." I have notice numerous complaints against Hartford Insurance. A current Hartford employee agree that i should be entitled to the disability insurance. External Appeal next. What a waste of time dealing with the Hartford Insurance Group. Thank you!
Reviewed March 5, 2012
I have a cervical and lumbar disease along which has caused several other complications. I have been out of work since12/09. Having LTD with Hartford has been a total nightmare from the beginning to now. At initial filing, I ended up having to hire an attorney. Although, medical information was sent to Hartford from at least 3 doctors stating my conditions, my disabilities, my restrictions, and etc., they still forced me to have other exams that were outrageously expensive. This went on for a year and finally after intentional harassment, high levels of stress, etc., they finally approved my claim in 2011.
However, now, they are saying they are denying it again as of 03/15/2012. I know the reason they do this to a lot of people. They try and make them stop the people from pursuing their benefits. This should be illegal and they should be held accountable.
I will do everything in my power to continue to fight for my benefits and research everything I can to find out if I can sue them for intentional harassment. If anybody wants to file a class action lawsuit against them, please let me know. Send me a fax at ** with your contact information, with the reason you want to file the class actions and I will be glad to talk to you. To everyone that has filed a complaint, don't give up, that's what they want!
Reviewed Feb. 28, 2012
I have been a state employee for 26 years, paying into short and long term disability. I have filed one other claim which you never paid out since it did not meet the requirement. I was admitted to the hospital since I lost my eye sight. I not only lost my eye sight but I have been dizzy, feeling ill. Pain in my eyes is indescribable, headache. I have been through extensive blood work, MRI, CT scan, etc. trying to get to the source of the problem. I spent my first three weeks home from the hospital on bed not able to tend to myself better yet my children and husband. I received two payments for $60 each from disability. I have been in the doctors and on medications that well exceeded this amount.
I took out this additional insurance to cover the cost in the event of a mishap like this. I have been in contact with the insurance company regularly and they claim my doctor's notes are not sufficient enough. The doctor has stated optic neuritis which is the diagnosis. I cannot drive and they are still not accepting this as a claim. I am sick by this insurance company. I should not have to be making phone calls and leg work when I cannot even take care of myself. I will be looking into alternatives instead of using this company. I also plan on getting an attorney to follow up with this matter. You have no idea how upset I am with Hartford. I have two hospital visits, neurologists, primary doctor, ophthalmologist, EENT specialist all to back up my claim. I intend to fight this to the fullest and I will never recommend you to anyone .
Reviewed Feb. 21, 2012
After 8 years of constant issues with Hartford, my husband was sent a denial letter today! 90% of the information in this report is false and wrong! To top it off, they have choosen to do this while my husband is unstable and suicidal at times for over a month now! This should be illegal as he still has mental illness. Nothing about that has changed, so how on earth can they get away with this. It makes no sense!
With his history over the last several years, it is impossible for him to work since he is a liability to employers! After nothing but years and years of paperwork and harrassment in order to keep his benefits, this doesn't surprise me. Now they want to say he is no longer disabled, and all after social secuity has deemed that he is totally disabled! Unreal!
I will not stop until this is fixed. I will also recover any legal fees from Hartford as well. I do not care if I have to work 9 jobs! When I am done, I am going to advocate for this type of negligence to be outlawed as well!
Reviewed Feb. 12, 2012
I worked as an executive pharmaceutical representative for over 14 years, the last seven with GlaxoSmithKline. My company (GSK) carried long term disability insurance with The Hartford Insurance Company. I had an accident that destroyed all the cartilages in my left knee which makes me unable to stand, walk, or sit for any extended amount of time. My left knee swells very quickly and I am unable to even perform the basic functions of being a single mother taking care of two children, i.e., cooking, cleaning, washing, performing necessary errands etc.
I was originally approved for the LTD by The Hartford on 1/01/2010 for the first 24 month which by the policy language meant that I was unable to perform the basic duties of my job as a pharmaceutical representative. Considering my injury, this was a no brainer. As also stated on the policy, in order to continue to receive benefits for LTD, after 24 months I must also show that I continue to be disabled and unable to perform the duties of any job for which I have the education or experience to do and make 80% of my pre disability salary.
During this evaluation period, I provided The Hartford with several letters from my attending orthopedic surgeon, my last primary doctor, a second opinion orthopedic specialist and a GI doctor. They advised me in writing in the fall of 2011 that my claim had been approved and that my benefits would continue as long as I continue to meet the definition of disability.
There is one very important note, in August of 2010, without prior warning or letter, The Hartford suddenly terminated my benefits, stating that they had their doctor (no idea who) had a conversation with my surgeon who determined that I was no longer disabled and was approved to return to my work duties. I immediately spoke with my surgeon who told me he had never had such conversation, that in fact The Hartford was lying and that he was not surprised since most insurances commit these injustices to not have to pay out disability benefits.
I followed the rules of the appeal which was finally approved in February of 2011 and my pay was reinstated and the back pay was also sent. Unfortunately, during these six months I had no income whatsoever, and was forced to borrow to be able to exist until my company pension (which was the only income I had available) could be sent to me. In other words, I had to withdraw my retirement pension because The Hartford acted in bad faith, lied and forced me to have no choice but to take this money in order to pay bills, food, utilities, car, gas etc. I also fell significantly behind my mortgage which is now in the process of foreclosure, although I have also requested a loan modification and have paid a lawyer to assist me with this.
Although, I was approved as stated previously to continue to receive benefits under the terms of the policy until 2026 as long as I continue to be disabled, The Hartford is making me check in with them on a monthly basis to find out if I have made any income from a consulting job I decided to take to see if I could supplement my income from my disability which is 70% of what I used to make when I was able to work.
In addition to having the company I consult for notify them in writing that no commissions have been paid to then release by monthly check, I have also received a letter stating that they have requested medical information from my primary doctor which has not been sent to them, and therefore might affect receiving my disability benefits.
I feel that The Hartford is constantly holding a knife over my head, and that they purposely make you feel that there is no security involved in you receiving your disability payments. I have expressed to my analyst that I have been suffering from anxiety and depression due to this situation, and due to the fact that my whole life has been turned upside down by my accident. I tried to see a therapist to be able to discuss my feelings, but due to economic issues I was unable to continue to pay $100.00 per session.
Now she too, has been asked to send any medical information she has for me to The Hartford. I have done everything The Hartford has asked of me including filing a third time for SS benefits with a company The Hartford referred to me, and is being paid by them on my behalf. I was also told that any benefits paid to me, any back pay benefits are owed to The Hartford and must be sent to them upon receipt to my checking account.
Again, I had no problem with this, and gave my permission for this withdrawal when and if I do get the SS approval for disability. What I want to know is can a company like The Hartford continue to cause emotional anxiety and distress to me, which not only has added to the depression I have due to the accident and inability to work and perform other functions of my life, but also the constant fear of being left with no income when I have no other means of providing food, and shelter for myself and my children.
I see this as Goliath taking full advantage of their size and influence to keep the money we paid them in good faith to provide us with insurance in case of anything like this happening. I want to know if there is any legal course that can be taken against them for acting in bad faith, for lying, for their continuous harassment, and emotional stress on people like me that truly has a legitimate disability and claim.
Reviewed Feb. 7, 2012
Hartford Disability manages our company short term disability. I am highly dissatisfied with the denial of my claim. The analyst at Hartford has no medical terminology or practices. I had foot surgery and non-weight bearing on my foot for 6 weeks on heavy narcotic medicine for pain. Not to mention, 1 plate with 8 screws intact. My claim was approved for 2 weeks of disability. My physician clearly stated that I could not drive, walk on the foot however, due to my job being a desk job and since my hands are not injured. Hartford indicates no disability payment is due, denied my STD claim and feels that I should be at work. Heartless!
So, my question for a person who is terminally ill but can walk and use hands, what? My employer is no longer using Hartford and I can see why with their unsuccessful handling of disability claims. Just wish I broke my foot in the New Year.
Reviewed Jan. 30, 2012
I am entitled to 50% of my pay with my short term disability. The Hartford is taking their time paying benefits owed to me. They approve my claim a week at a time and constantly require additional paperwork filled out by my doctor, which now costs me $25.00 each instance. My condition is not something that would change from week to week. This month, instead of the $1,500 I am due; I have been paid less than $300.00. Each time I call, I am told that is the way it works.
Reviewed Jan. 25, 2012
This company practices in victimizing a disabled person with the unprofessional intimidation approach. I lost just about everything. But hey, they finally sent the last payment they owed me about two weeks ago. A payment I should have received in July 2010. Too bad the bills and life can't do the same as this company I paid my hard-earned money to in the case something happens to me. The children who suffer as a result of the Hartford Company's bad practices will remember this, I promise you that.
Reviewed Dec. 2, 2011
My father named me executor of his will within twenty one days of his death. She not only collected but married him lying to us, saying he wasn't going to die when he was in fact, dying of melanoma and on morphine. She took the papers to switch to her work, the FDA, without him being present because he was in fact on his bed on morphine and had her friend at work sign without his presence to turn her over as his brand new wife. She kicked us out; we had no money to fight this and we lived in different state. We had to come home and had nowhere to go. There are witnesses that were there that can and will attest only if go to court on this matter. Signatures and dates don't lie. Florida Law was to prevent this from happening; when I went to collect, she had collected already.
Reviewed Dec. 1, 2011
-10. This "md" is a paid prostitute for Hartford Disability insurance company. He never examined me. He says I can work 8 hrs after observing tape 5 min out 5 min back of me walking without limp. He ignores 3 MD's who have examined me. He ignores CT Mylogram and CT scan information. He is guilty of medical malpractice!
Reviewed Dec. 1, 2011
Hartford is heartless. Three doctors said I am disabled. They called 3AM accusing my Philippine MD of bribery. They have lied, twisted the medical information and just been horrible. They committed medical malpractice by using an "MD" who never examined me to say I can work 8 hours a day and denied my longterm disability. They are guilty of medical malpractice and insurance fraud!
Reviewed Nov. 17, 2011
I have been on disability for medical reasons. The Hartford is taking their time reviewing and approving my claim. It has been almost 2 weeks. I found out that my claim representative went on vacation and my claim sat untouched and not reviewed until her return. Meanwhile, I have not been paid. I don't know who to call to get this resolved. I keep getting the run around, adding insult to injury.
Reviewed Oct. 14, 2011
I was approved for short term disability early September 2011. I have been receiving checks up until 2 weeks ago.
Hartford is being unrealistic about requiring Doctor's notes and testing, the same day as your Doctor's appointment (Many doctors have to send notes out to be scripted). They have repeatedly denied me a check when the Doctor's notes weren't in the same day.
The last time they asked for notes my Doctor faxed them and then I got the excuse that my claim has been sent to the Clinical Dept. for review that was Monday, October 10, 2011. I was told by my examiner that the department was "short handed", but everything they needed was in and I would hear something this week.
If you went to your bank to pick up your check and they said, "I'm sorry but we were short handed, we haven't had time to process your check, it's NOT available" that would be unacceptable! The answer I got from Hartford is unacceptable! I have diagnoses of Small Fiber Neuropathy. I am unable to work, it’s hard enough to survive on the 40% of my wages (only 40% because when I started my job with Wal-Mart, nobody had the time to train me in, let alone tell me of insurance available!). Then the checks are withheld, let alone my health insurance is not being paid. I am very upset and I want this insurance process reviewed.
Reviewed Oct. 5, 2011
I think The Hartford is wonderful!
Reviewed Aug. 30, 2011
My wife has been employed by Walmart for 10 years. In January, she had a knee replacement and filed for short term disability and was approved.
We were fully expecting her to return to work by August but in July, she injured her shoulder and her STD ran out the end of July. We did long term disability paperwork in July after her shoulder starting bothering her. The analyst had us file for SSD and told us that the knee may be pre-existing so that won't be approved and he said Hartford is waiting for med records from doctors.
We were at her doctor this week and they have not received a request yet from the Hartford and we are being told by Hartford that they requested it. So is this a stall or what. We don't know what to think.
Reviewed July 12, 2011
I had thyroid cancer surgery 6/28/11. I work at arrowhead medical center,county of san bernardino,ca. Their disibility ins. is contracted through Hartford Ins. I started the process on 6/3/11 with hartford so I would not have to worry while i was off. I did everything they told me to do. Hartford states their policy is to give you the first two wks. off and then they want detailed info. on you and they have nurses that will review your case and decided if you get the full amount of time your doctor has given you. My doctor put me off for a month, since when do they have the right to override what my dr. has said. I am a single parent and I have to worry weather they will decide to pay me or not. They also want to know details on any probs.during surgery and after. I have never heard of this in my life. Is this even legal? The address I gave you is the only address on my paperwork
Reviewed June 25, 2011
I would definitely be interested in any type of class action lawsuit. The Hartford should be upfront with exactly what they plan to do to you, your dependents and your money. When you are sick and dealing with these people is when you get taken advantage of. Buyer beware that includes the sick and shut in. I understood what they said about owing an overpayment if I was awarded SSS benefits. When I asked what the estimate of the overpayment would be and why they were over paying me, I could not get an answer. Finally, my agent told me they did not know how much they overpaid me until I hear back from social security.
Well, lo and behold when social security issued a check for back payments, I owed the Hartford the entire check. Now, they are attempting to get me to file for dependent benefits so they can take that as well. I think there is something really fraudulent going on here. I really don't care to deal with them anymore. Social Security said that I don't have to file dependent benefits. It's enough to mess with me and aggravate this disease but to also threaten to mess with my children? Preposterous!
There should be some type of hardship that you can claim. In this economy my husband is unemployed, I am sick and I have two children about to go to college. Paying them this entire overpayment still leaves me broke with the same bills and no sign of relief!
Reviewed June 10, 2011
I was injured arresting a carjacker and still undergoing treatments with two discs cut out of my neck and a torn labrum and rotator cuff resulting from the arrest. It has been three years of surgery and feeding tubes and my neck did not fuse and the shoulder cannot be operated on due to the failure of the neck to fuse. They have constantly had detectives follow me nonstop even with over 30 doctors verifying with MRIs and CAT scans that it cannot be fixed. Social Security has agreed with the doctors and Workers Comp. Hartford represents me in long-term disability and only pays 50 dollars a month. I have had to call the police several times and have pictures of the investigators and their tags along with their faces, followed me across three states, into lunch and then sat across from my home with my three daughters. They are stalking nonstop.
Reviewed May 20, 2011
While working for a company separating and stacking pallets ranging in weight of 16 to 45 pounds, I would stack the good pallets 30 to 45 high and the bad just as high. All done without a hi-lo unless the stack was too high for me to reach, then one would come and down half of the stack so I could go through them. The company said they weren’t budgeted for a hi-lo for that area on second shift so we only had three at the most as were first shifts 6 to 7, hi-los are on their shift for the plant. So with that as it was, I was able to throw the pallets just high enough to get them up there and use a broomstick to push them the rest of the way on the stack.
I was able to produce 25 to 35 stacks of completed pallets a day without a hi-lo, the first shift can do at most 20 with a hi-lo. I’m a man who gives my all to a job and I will put all of me into that job and I still feel that way, but I cannot do that now. At the end of 6 months of doing this job, I felt some burning and stinging in my neck. I went to my supervisor and let him know that I could not do as much as I used to and that it’s starting to hurt. He said to sit down when I needed to and he gave some people who could help when he could. During a weekend I was changing the oil in my truck and my left arm went numb with a little pain with it.
I went to work that Monday and thought if I just work it out, it will get better. That didn't work. My arm is still numbed and painful to use. I went to the plant manager and told him I could not lift the pallets anymore because of my arm. So he put me on another job, wrapping finished pallets and pushing them onto the conveyor to the warehouse. Still not being able to use my arm, I used my shoulder and thought it was going well till the manager came to me and told me to go home and see my doctor because he can't have me working like that.
And that I need to write on my doctor’s note that it’s not work-related. The Doctor put me on a weight lift restriction, but they wouldn't let me work because of the restriction, unless I would work on computer. They never offered a clinic visit by company doctor. Anyway, I asked for my short-term DISI insurance. After a month of the company messing up my paper work, I called Hartford myself. They didn’t get anything from where I worked to start anything. So I did it all myself and on a monthly basis, I would have to pull teeth just to get them to pay me.
When the short-term ended, they automatically started my LTD. It’s been over three months since that started and I’m back to pulling teeth with no money. They keep asking for paperwork they have gotten already and anything else they can ask for to delay my LTD claim. I figure they owe me about 5 grand since my LTD started and it’s climbing. It’s going on almost 4 months and no decision has been made. Isn’t there a time limit? Injury was in July of 2010 and now its may 2011. I need help. I’m gonna lose our apartment if they don't get out of their high chairs and do what is proper. My feeling is if the person reviewing the claims can find a way to not pay them, that person will get part of the money owed to you. That’s how corps are nowadays.
I’m unable to pay rent, I can’t buy enough food, clothes and school supplies for my two kids, and I have no money for gas to get to doctor's appointment.
Reviewed Feb. 10, 2011
I have been on LTD with The Hartford for 24 months and now was due for the required re-evaluation. I was denied, with my doctor saying I could go back to work. However when I talked to my doctor, he denied stating this in his letter. I talked to this Jake ******, who was a complete ** and explained what my doctor said. Even if there was a follow-up letter to clarify that my doctor has not released me to go back to work, Jake said it would not change their decision. Also, after being on it for 8 months, I was told I needed to file for Social Security Disability, so I did. I used a law group that they set me up with and was "forced" to sign a re-payment agreement with the attorney that if I won any kind of settlement, the attorney had the right to pay them back for what I had received and if I didn't, I would be cut off of my LTD. Of course I signed it, I didn't want to lose my $$$.
So, back to getting cut off in Feb 11, I talked to my attorney (the same one they set me up with) and told her what they did. I asked her about the re-payment agreement and she told me that it was a completely voluntary service and that they had no right to force me into it! That is the equivalent of blackmail! So, I am filing my appeal without much hope going by what I have read. But if anyone out there is interested in contacting an attorney about a class action settlement, you can email me @ **********@aol.com and put Hartford class action in the subject line so I don't delete it. It looks like the attorney general's of NY and CT both sued the Hartford for fraud with retirement annuities and made them pay millions. Maybe we all can get together and file a class action lawsuit. Since I was just denied, I haven't suffered any damages yet, but if I receive nothing going forward, it will literally destroy my family as we have very little income coming in due to all my medical bills and having to have filed a Ch 13, most of my husband's pay goes to it.
Reviewed Dec. 30, 2010
I had to fight tooth and nail to get approved for LTD from The Hartford through my employer. I have a brain aneurysm, fibromyalgia, PTSD, depression, anxiety, panic, sleep apnea, and the list goes on. I filed for SSDI and had to hire counsel to get approved. Now, The Hartford wants all the back pay I received from SSDI - claiming it is an overpayment. I have been paying into SS for over 27 years and have been paying my premiums, so aren't both my SSDI and LTD mine? I understand if The Hartford adjusts my ongoing LTD, but, to take my back SSDI? Come on.
Reviewed Dec. 13, 2010
I paid long term disability premium for 15 years that fell under ERISA. I was being treated for chronic back problems. My treating physician took me off work on May 1, 2007. On or about October 200,7 my specialist told me I would not be going back to work with my back condition. I worked for Emerson Electric - Leroy Somer North America Division out of the Human Resource department as a Health, Safety and Environmental Manager for 15 years. The company sold once to Emerson, but benefits remained the same we were told. Unum Insurance handled long term disability for my division until they were sued with a class action suit for not paying and denying long term disability claims in bad faith. Hartford was then contracted by Emerson Electric to handle long term disability claims for the division I worked in.
My story is similar with everyone else that has dealings with Hartford. You pay your premiums and they will try every way possible to deny your claim. I did not know how unethical Hartford LTD Insurance were until I requested my file and read what my adjuster JoAnn ** had written in my file in an attempt to mislead what was actually said and what actually happened. For example, I was called early one morning by JoAnn and asked for a document. I was recovering from surgery. I had a very good record keeping system that was scanned into my computer at home and I could connect to the plant where I worked if I needed to get a document.
I got the adjuster JoAnn the document she asked me for within a few minutes from my computer at home with one or two clicks on the keyboard. Keep in mind, I am sick and can hardly move or hold my head up to do this task the Hartford adjuster requested. In her file I read later called claimant and he was typing away at the keyboard.
This is one of the many ways they misrepresent what actually happens in a claim. Hartford did not like for you to e-mail records because it left a trail and they could not say I did not get that document. I trusted Hartford at the time because I was sick and they knew it from the medical records. I worked hard trying to get better with my lower back. My doctor even told me he had never seen a man work so hard to get better. I had numerous injections, nerve blocks, neuro stimulator implant, artificial disc implanted from L1 to L5 along with bone fusion, metal plate with screws and stabilizers. Hartford paid me 60% of my pay for 24 months and then told me what jobs I could do. Both my doctors told them I could not work. All the paperwork was submitted and I kept proof of that unknowingly they were in every step attempting to deny my claim any way possible.
My treating physician wrote them a letter telling them what a travisity it was not to pay a sick man and explained to them that he had his hand on my back when it would separate among other medical conditions associated with my back. I only knew I hurt day and night on a high dose of morphine. I did not have my last surgery until after they quit paying. The way they first tried to denied my claim was to attempt to get my doctors to agree I was able to work and my doctors said no verbally and in writing. Then Hartford hires doctors that would pick and choose the medical record. One example is I have been hurting for 6 months but today after injecting my back with 2 hours of shots I feel better. They would write in the report patient states he feels better and is smiling but left out the past six months of suffering and the next six months of suffering.
I already knew some doctors could be paid to do and say anything unethical but did not believe Emerson Electric would allow someone they contracted to be unethical and act in bad faith. This is how Hartford operates and the adjuster, supervisors and up to the VP's are all on board with this type bad faith tactics. My case is in federal court. Its been well over year since Hartford paid. They left me sitting with no income. I'm sure they will drag this out as long as possible in court because they do not fear penalty under ERISA Law because there is none. I hold Emerson Electric responsible also for letting something like this happen. They talk ethics in all directions but it's a front. Emerson Electric does not care either. My best advice is to not purchase Long Term Disability Insurance through your employer.
Instead go to a local insurance agent and purchase Short Term and LTD, then if there is a problem the local state can order the insurance company to pay. You can sue the insurance company and be granted damages of several sorts with interest and attorney fees. The way to win against Hartford is a Class Action Suit. It would be hard for Hartford Insurance Company to get a jury that someone close to them has not been damaged by Hartford Insurance Company. I encourage everyone to report your experience with Hartford good or bad and that class action will come around. Class Actions are the only law suits Hartford dreads. If your congressman or senator accepts insurance donations, my advice is to vote them out as they won't help the working man or should I say sick man.
Reviewed Nov. 19, 2010
Hartford denied my claim after 43 days of the 45-day waiting period before first check. I hired Dell & Schaefer in Florida to handle my complaint. They discovered that Hartford had not read any of the 150+ pages from three doctors regarding my disability. Further, they lied in their letter of denial that it was pending a Worker's Compensation claim which they had tricked me into filing.
Dell & Schaefer tracked down the analyst for the Worker's claim, which is a company in another state that GA outsources to, and got the receipt stating that Hartford had received the denial three weeks earlier. Thank heavens for Dell & Schaefer.
Reviewed Nov. 17, 2010
My story is similar to the ones listed. How the Hartford can continue to profit because of the misleading policy and procedure that is unheard of. I, like most others, elected to have ST and LT disability insurance. At the time it was offered, I got a benefits packet with a very brief explanation of the benefits. It seemed to be a large expense but at least I would be covered. I was operated on in February 2008 on my shoulder which was in bad shape. I had reconstructive surgery with a plastic surgeon to reduce the pain. This did not work, the pain got worse.
In May 2008, I started the nightmare of filing for benefits. I finally received some. I was approved for SSI. I did not have a check yet and they had their hand out for everything they had paid me. I had no idea that this would happen. The Hartford states that is in the policy I signed. I took every last dime I had to pay back some. I did and in June 1, 2010 while collecting SSI, I am somehow not qualified to get benefits. My doctors all say my condition is worse I have nerve damage along with many serious issues. I have and will continue to fight the Hartford because what they are doing is not right. I hope that I can make a difference or one will. God bless and may God give us strength to justify the wrongs of the Hartford.
Reviewed Oct. 31, 2010
I worked for Walmart 5 years. Coming home from work, I had a car accident (I was a passenger, the other driver was ticketed). After hospital and x-rays I had two surgeries, neck six screws with six inch titanium plate and lower back with six screws and netting. Social Security told me I was permanently disabled. I have disability insurance through Walmart Hartford.
They started claim saying all I get was $50 a month for a grand total of $15,000 but they cut me off soon as they could. Maybe a year went by and told me their claims person said there were 4 jobs out in the world I could do. They also stated they realize that I can't pass a physical, get real! I have had no luck getting a lawyer take this case. Hartford knows I'm disabled but there's no way to get them to pay. I paid these guys in good faith. What a joke! They sent a physician's statement (any way the doctor answered it, Hartford would cut me off--if you saw the statement you would know!).
Try and live on $1000 a month with presciptions and child support. My docteo told me I can't sit for 15 minutes or stand for 15 minutes. Every night I wake up 4-8 times and am never sleeping for more than 3 hours. Hartford is tricky, the way they word things. So that's why they kept the $15,000 to be paid while I suffer! I had been homeless for two years. I am now home in a steady address!
Reviewed Oct. 29, 2010
The hardship of disability is only really understood by the suffering of the individual. Sadly, LTD disability should never be purchased. It is worthless. Congress has been contacted and you now have a better idea of politicians. You should not trust any of them or Hartford. They will spend more money to destroy and cause harm. Save the money. So many souls that are destroyed working for Hartford. Their sins will not be forgotten, pray for them. Although they have wronged the claimant and intentionally lied to gain dollars to their bottom line. What they have done to you, they have done to God. Peace to all that are suffering from Hartford's bad faith, they will have their turn. I have been destroyed by them, I still have my soul. Do not buy insurance from them. Forgive them if you have, fight if you can.
God bless all the disabled and God grant them peace as Hartford drags them through hell. God bless those who have died during the process of Hartford's tragic denial process and greed.
Reviewed Oct. 16, 2010
I worked at Walmart for 19 years and paid short and long-term disability. I had to appeal to get my short-term. When it was exhausted, I had to go to long-term. I was informed that because I drawn 1239 dollar on social security disability, I was only going to draw 119 dollar and for only a year, I thought long-term was for life. When I took the policy, they are only using my knees as the disability when I have allied disease degenerative disc in my back.
Reviewed Oct. 16, 2010
I worked at Walmart for 19 years and paid short and long term disability. I had to appeal to get my short term. When it was exhausted, I had to go to long term; I was informed that because I had drawn 1239 dollar on social security disability, I was only going to draw 119 dollar and for only a year. I thought long term was for life when I took the policy. They are only using my knees as the disability when I have allied degenerative disc disease in my back.
Reviewed Oct. 12, 2010
I work for Medco Health Solutions, and I've been on medical leave since December 2009. I had a stroke in July 2009, and I tried to go back and couldn't handle the duties of my job; they claim they have "light duty", but don't! So after fighting to get my short term disability, it ran out in June 2010. The Hartford handles Medco's long term disability benefits. Against my doctors orders, they keep denying my claim and saying I can work heavy capacity when my job themselves won't let me, let alone my doctor saying no! They are a very difficult company and I am planning a lawsuit against them and their dirty underhanded practices! They've made me go for over 4 months now without pay!
Since they keep on denying my claim wrongfully, I'm now without money. I've lost utilities and barely can eat with help from friends and family. I'm in grave danger of losing everything including my own life because I cannot afford to go to my doctors or get my meds. If anyone can help me with this company please do! And I pray no one else has to deal with this!
Reviewed Oct. 12, 2010
I work for Medco Health Solutions and I’ve been on medical leave since December 2009. I had a stroke in July 2009, and I tried to go back and couldn’t handle the duties of my job. They claim they have "light duty", but don’t! So after fighting to get my short-term disability, it ran out in June 2010. The Hartford handles Medco's long-term disability benefits. Against my doctors orders, they keep denying my claim and saying I can work heavy capacity when my job themselves won’t let me, let alone my doctor saying no! They are a very difficult company and I am planning a lawsuit against them and their dirty underhanded practices! They’ve made me go for over 4 months now without pay!
Since the keep wrongfully denying my claim, I’m now with no money; I’ve lost utilities and barely can eat with help from friends and family. I’m in grave danger of losing everything including my own life because I cannot afford to go to my doctors or get my medicines. If anyone can help me with this company please do! And I pray no one else has to deal with this!
Reviewed Oct. 5, 2010
I paid Hartford premiums for almost 12 years. In 2003, my doctor took me out of work for classic daily migraines and in 2004 I was told I have Parkinson's. I applied for short term benefits and was denied, but I finally received them. At 6 months it was time to go on long term, but had to apply for SSD and it took 4 years to receive it. I had to repay Hartford all of my SSD back pay and the IRS has no place to take credits for insurance payment since the insurance company gets the money and the tax payer gets the tax bill. In the fall of 2009, they started filming me and saw me doing nothing that was not okay-ed by my doctor and in my health records.
They sent a person to interview me, their own person told me that the next step would be to see a doctor they choose and then termination. He also said I should fight them because denial would be for unfounded reasons. They have come up with some of the craziest reasons for termination. All of the tapes and the reports from their doctor were sent to my specialist that still says I can't work. I am trying to fight them, but since they are given all the rights under the E.R.I.S.A. law and we are denied our rights and the prospect of justice makes it hard.
I have talked to several law offices and keep hearing that it is not enough money for them. I am still trying to fight, wish me luck. We all need to let our congressman, etc. know that the laws need to cover us, like it does them. ERISA does not apply to government people of any kind and it's just not fair.
Reviewed Sept. 27, 2010
After 15 years of paying premiums, it was discovered I had an Abdominal Aortic Aneurysm, which is life threatening. MRI also discovered I had severe spinal degeneration. The AAA was fixed, but left me with huge medical payments.
Because of this, I can't even afford to address further treatment for my spine. I am 60 years old, and because of this medical history, I am a poor risk for any employer. My own hospital forced me into an early retirement. Hartford did not follow through with their benefit plan as it was originally presented to me. Their plan said I was to receive 60% of my income if I were to become disabled. Instead, Hartford forced me into applying for Social Security Disability almost immediately or be cut off from receiving any of Hartford's benefits. Once I was awarded SSI, Hartford claimed any monies received from SSI was an overpayment, and that I would receive no more Hartford Insurance supplement until the overpayment was paid back. So now, I won't receive any further payment from them for the next eight months.
I took the LTD Hartford Insurance for financial protection in the event of any catastrophic illness. I didn't want to tax an already taxed Social Security system. But now I've found, this is not the case. Hartford doesn't pay 60% of a person's income. Relying on Social Security, they attempt to pay nothing. To me, this is consumer fraud. For 13 years I made premiums, and I'm no better off than if I'd never paid them. If they were only going to be a bridge to collecting early social security, they should have made this clear in their literature. I would have been far better off socking my premiums away in my own personal fund. What they claim is misleading. And now, they're telling me I must have ongoing medical treatment for my back. How can I afford this? Before it's over, I will never recoup even a fraction of my money. The bones in my back are not going to heal. I cannot put my spine back in alignment. But they want me to create additional health expenses.
Reviewed Sept. 9, 2010
I suffer from factor V, which is a blood disorder that causes my blood to clot easily. In February 2009, I slipped and fell on ice and since that time, I have developed numerous blood clots. I am currently on high dosages of coumadin that makes my blood very thin. I was on and off short term disability and on November 2009 was put on long term disability. My physician continues to indicate that I cannot go back to work. Hartford hired an investigator that followed me while I drove to a friend's house one day and visited with him for about an hour and drive back home. The next week, they video taped me at a charity function for about 9 minutes. I was not doing anything outside what my physician stated I could do. He saw the video and he said, "You did not break any rules."
They then hired a Dr. ** to review the tape and video. He stated that he spoke with my physician and that he stated I was no longer disabled. My physician has stated that this was a lie and that he did not say that. With the report of Dr. **, who I have never seen, Hartford acted in bad faith and terminated my benefits without sending me any records, reports or anything they used to support the termination. The letter also stated that I could contact the insurance commission of IIllinois. I live in Ohio. The letter was full of mistakes, repeated the same information several times.
Reviewed Sept. 2, 2010
My girlfriend started having Basilar Migraines in Feb 2010. She started having 2-3 episodes per day of what appear to be stroke like symptoms. She gets severe headaches and her whole right side of her body contracts. These symptoms last anywhere from 2-5 hrs at a time. She has been seeing a neurologist who has put her off work indefinitely since she has no idea when the episodes will occur. She has been getting the run around with Hartford for some time now. They talk to her like she is a criminal trying to beat the system. They sent her forms to have both her doctor and neurologist fill out and even after having done that it still wasn't enough. They wanted more subjective data.
I am writing this complaint for her since she is unable to even get on her computer or write a letter. After I finish with this, I am calling the Department of Insurance and an attorney for her. Hopefully we can get a resolution to the problem soon so she is not under more added stress.
Reviewed Aug. 19, 2010
I am complaining against constant denial of my claims. On my first claim, I was out of work due to surgery. The claim was denied because I was not hospitalized overnight. Three years later, I was out of work due to sleep apnea. The claim was denied again because I was not involved in an accident. Last but not the least, my employer participated in a group plan. When they signed up, my premium was set to receive a stated amount. However, I then received a third denial of claim with no explanation. It feels like I am being ripped off.
Reviewed Aug. 11, 2010
In June of 2008, I was injured on the job. I filled out a workers comp. form and submitted it. After first refusing benefits, I contacted my lawyer and we filed a complaint. Somehow I was not granted a hearing for 11 months ( that alone was very questionable ) where the Hartford Co. did not feel the need to show up, nor did they attend the second hearing, all the time ignoring the medical examiners report of a legitimate injury to my spine. Only did they decide to show up for the third hearing on the 21st of June 2010.
At that time they finally admitted my injury and signed papers saying they would pay and my lawyer stated to me they have 30 days to pay. Today is Aug 10 and still nothing from the Hartford. After several more conversations with my lawyer, Hartford told him about mistakes they made delayed my payment once again. They said they mailed out on Saturday. Insurance companies making payments on Saturday? Give me a break. These people are criminals and should lose their license. Well, it's now been 779 days since I was injured, all of this at a cost to me of over $50k just about everything I've worked for 4 the past 20+ years.
Reviewed July 30, 2010
Well, after years of paying premiums out of my paycheck I became disabled. It was a nightmare trying to get approved and then three months after being approved, they reduced my payments from over $1000 to $50! Stating I qualified for SS disability.
Here is my complaint: The salesperson never bothered to mention that if I qualify for SS disability that lets them off the hook! No paperwork from Hartford ever mentioned this. As far as I am concerned, it should work the same as Life Insurance. But you might want to check. Maybe Hartford believes that if you have another life insurance policy they should not have to pay. Hey, it's your money and your family! Like I don't have enough problems dealing with my health this representative took great delight in telling me that my benefits were going to be reduced.
Reviewed July 17, 2010
Sometime in the late '80's, I purchased Short term and Long term disability insurance through my union, Pef. The open enrollment information was a small folded up letter size brochure which briefly explained that No Medical was necessary and the choice of electing how much benefits you wanted in terms of single or double payments. Over the years I was sick on and off and used the short term insurance which paid me 1/2 my salary on a bi-weekly basis.
On October '09, I became disabled again and used my short term benefits until it expired in April '10. Then I applied for the Long Term benefits. It was then that I learned that the long term benefits are pending your application for Social Security Benefits, for which they offer to help you apply and process for a fee. In addition, any benefits that Hartford pays to you is automatically deducted from any Social Security awarded to you.
In fact, Social Security had already approved my application and Hartford ended up paying me a cap amount of $195.00 per month. I think it is unscrupulous for Hartford to be selling this long term disability insurance without disclosing this information during their enrollment period. The brochure they give you has a small print asterisk statement, which says that the amount of insurance award would be offset by other benefits.
When I called N.Y.S Public Employees Federation, they argued that they disclosed the information and sent me a disclosure manual, which I had never seen before. I was counting on these benefits to cope with the financial stress created by an unexpected/unplanned permanent disability which forced me into early retirement. I can't believe the N.Y.S Employees Federation sponsors these crooks.
Thousands of P.E.F union members are paying monthly premiums for this long term insurance and they don't know they are being sold a temporary loan from the Hartford Insurance Company. I want to know what the Commissioner of Insurance is doing about this Highway Robbery. Also the N.Y.S employees are being used and abused with the help of P.E.F. Why would anyone purchase long term disability insurance, if you are paying for social security coverage. If you apply for social security benefits and need assistance to survive during the process, one can apply for Social Security Supplement which would do the same as Hartford without the years of monthly deductions from your salary -- deduct from the SSA award, whatever they had given you.
Reviewed July 15, 2010
I am a physician and this company requires long detailed paperwork on all patients whenever they miss work and claim short or long term disability. They require this information monthly, but do not request it and then shot down a claim when they do not receive it. Patient's claim is denied and they lose short term disability payment. I spent all my time filling out unnecessary paperwork.
Reviewed June 18, 2010
I am with the Hartford company but it is a Long Term Disability insurance in general. When a person has car insurance that they pay into year after year and then they get into an accident, the insurance company pays for the repairs. Then down the line, the consumer decides to sell the car. They do not have to use the money from the sale to repay the insurance company with the money from the sale. So when a person has a cause to apply and receive long term disability insurance that the consumer has paid into, just as auto insurance, why does the consumer have to repay the insurance company for the LTD they were paid when they become eligible for SSD?
I can understand if from this day forward the LTD pay does not continue since SSD is in play. But why is repayment a requirement? Yes, there is some back pay from SSD. But if a person is disabled, that means they have had numerous doctors visits and other medical necessities and not everyone has the luxury of health insurance so there are bills to pay. People do not become rich from LTD or SSD!
Reviewed April 18, 2010
Diagnosis: Hemorrhagic acute necrotizing pancreatitis with nine week hospitalization and surgery. This diagnosis has a 50% mortality rate. This occurred due to gallbladder stones (just really bad luck). They removed the gallbladder and 70% of the pancreas. Surgery was 12/19/2008. The Hartford cut off my long term disability payments February of 2010 knowing I was facing another surgery. Surgery is this Thursday; April 22,2010 to drain a pseudocyst that surrounds the pancreas causing pain, gastric disturbances, difficulty breathing which causes fatigue and poor endurance.
We are in an appeal process and my doctor found out from talking to them last week on the phone that the paperwork has been just sitting on a desk. No doctor has ever reviewed my case and the lady on the phone asked my doctor, "What is a pseudocyst anyway? " He told her, "I don't have time to teach you. You are interfering with my work with this patient and I need to speak with someone with medical background. After he spoke with a manager, my paperwork was sent out for medical review. I can't afford the special diet I need, can't afford medicines, can't afford to pay rent yet I have to go into surgery in a few days and the Hartford knows this.
I am facing an eviction. I can't afford the special diet I'm supposed to have. The pseudocyst is enlarging. Now the size of a grapefruit. Stress causes the worst pain. Am seeing a psychiatrist since November 2009 for treatment of depression, anxiety and sleep disorder. I believe with all my heart that the harassment and then neglect of the Hartford team has interfered with my rehab. Maybe I would have needed surgery anyway to deal with this pseudocyst or maybe I wouldn't. Who knows. I know I went a full year without any medicine for sleep, anxiety or depression and that I attribute to the Hartford.
While they were reviewing and questioning repeatedly initially to find out of this $50 mortality rate, rare disease was a pre-existing condition. I lost my home and car in Atlanta. Now during the appeal process while I am facing surgery in a few days, I am also facing eviction from my new apartment back in California. I have worked hard all my life. I have never been disabled. I've raised two children who are now adults without any assistance; not even a food stamp. I thought I had my needs covered through my package at my job in the event I became sick. I was wrong.
Reviewed March 25, 2010
I have been an employee of Walt Disney World for the last 17 years. In October of 2008, I tore the rotator cuff in my left shoulder at work. I was a waitress and did a lot of lifting and carrying. I had surgery in February of 2009 and went back to light duty in March of 2009. Although this is and incredibly a painful surgery and mine especially so as they had to remove bone off the collar bone and also on the top of the arm. I also have arthritis in the back two torn discs and had to have a bowel resection in 2006. In August of 2009, I was released to go back to work as a waitress by the Workman's Comp doctor.
I worked until 11-4 2009. However, I was unable to do five days a week. Disney did a small settlement for the injury and I no longer had a job. I was approved for Social Security Disability which will not even start until June of 2010. I have had a short and long term disability policy through my employer which is handled by the Hartford Insurance company. I contacted them and put in a claim for disability to cover me from the time I left work until my social security starts. I was told since the original Workman's Comp doctor had released me to go back to work that I was not eligible for benefits.
I sent them a letter of awards showing that social security had approved me for disability and since they are the deciding organization in the United States as whether you are legally disabled that should prove that I am not able to work but they do not agree. I was only trying to get some type of income to cover the six month-interim that I am not employed and Social Security benefits take effect. I thought I had protected myself in the event that something like this would occur. I was wrong paying 17 years of premiums and they don't want to pay the six months that I have no income.
The consequence of this action has left me with a home I have lived in and paid for for the last 17 years is going to go into foreclosure. I also am being forced to file bankruptcy for my cards and have had zero income except my tax return since November 2009. I have had to file for food stamps and home energy credit just to have food and energy to run heat and power. My family has helped out but I am single and 56 and they are not in much better shape financially than I am. I don't even know who to file a complaint with.
How someone who gets injured doing a job for an employer can find themselves in a position that they no longer have a job, are unable to use the insurance that they have paid into for 17 years and is left with a few thousand dollars to live on the rest of their life is beyond my comprehension. I thought the fight would be to get my Social Security Disability but once they were sent my medical records, they approved me within 45 days. I filed with Hartford at the same time and still have not gotten an answer.
Reviewed March 16, 2010
This is an update: The court proceeding was a joke. I was forced into a settlement that signed away my long-term disability payments. My so-called attorney attacked me and pleaded their case for them. In reality, I lost over $220,000 in future benefits, and my part of the forced settlement is less than what Hartford was behind from not paying me since October 2005.
Their attorney tried to have the files sealed because of the low offers of $30,000 until I am seventy. I am now fifty two. Even though I have never signed this agreement and told my attorney several times I wanted to go to court, this agreement was (if you can call it that) done on the phone. I was crying so hard he could not understand me. I told him he did not know what he was forcing me to do and the repercussions of it.
Bottom line for me is I cannot live the next seventeen years off $65,000 out of the $130,000 settlement no matter how I invest it. I am still totally disabled. I have not signed the settlement agreement that they are still changing on me. What really kills me is the fact that on March 8, my attorney knew I still wanted to go to court, and on March 12, he canceled the lawsuit as settled.
I could not get another attorney to help me with any advice whatsoever, and I tried several. I would never willingly sign away 17 years of benefits of $1069.67 per month. They were even trying to lower this amount because of the cost of living raises we receive in our social security benefits. Hartford had never lowered it in the past. I think my only hope now is to refuse to sign and make the court force it and file a motion of forced under protest and hope I can appeal to a higher court.
Reviewed March 3, 2010
I work for a labor union, and they offer the Hartford Insurance for both short-term and long-term disability. The insurance is available not only to the staff, like me, but to all the union members we represent--about 58,000 people. There is about a 1 in 5 sign-up ratio, so we give them a ton of business.
I was pondering having a baby, a "disability" that would be covered by short-term disability insurance if you had it for more than a year before birth. It was recommended that I sign up during their open enrollment period. Unfortunately, the open enrollment period created 2 tiers of benefits. If you signed up, the best benefit you could get was $300 every week for 26 weeks. There was an additional tier of $500 a week that you still had to fill out a personal health form for.
I was very keen on being able to stay home with my child for the first 6 months of life, but I make a good amount of money. My household needed the $500 a week to make a dent in the losses it would be suffering right when I needed money the most. So I bit the bullet and sent in the form. A few weeks later, I received a denial in the mail. I had been denied, because I have depression.
Mind you, on the form I had explained that I had never been out of work because of it and that it was controlled by medication. I called them and asked if maybe there was some kind of misunderstanding since my depression had never affected my health and attendance. I was told that apparently (and this is the part that boggles my mind), Hartford denies anyone who has depression automatically. They will not allow you to purchase coverage.
I told them that I was appalled that they would discriminate against a whole (huge) class of people like that, and they snottily said they would make a note of my feelings in my account. That is an awfully large group of disenfranchised people.
Reviewed Feb. 26, 2010
I have been on long-term disability for 23 months. Right at Christmas, December 23, they sent me a denial letter and asked for the last week's pay back (between Christmas and New Year's, they overpaid). Anyways, over nine months, I was surveyed on a daily basis--three or four times a day, coming up on my side decks, paying children to bang on my door--so they could film me. They're constantly there all the time.
My doctor contended I am still disabled. However, Hartford has made up lies and distortions in my medical files and based their denial on lies/distortions that Hartford created! For instance, Hartford said I refused to see a psychiatrist. They based neurologist doctors' decisions based on an in-home interview by a Hartford surveillance investigator.
Their investigator fabricated a story in his notes, saying I walk my dog for one hour, twice a day. There are all kinds of tweaking and creative writing where they jumbled the records and screw all the information up, so it is all in their favor. It is impossible to fight a team of Hartford lawyers, doctors, investigators, while begin sick and disabled. People just get railroaded by Hartford all the time, and with ERISA laws, they are screwed!
Reviewed Jan. 3, 2010
I was injured in an on duty training accident which required knee surgery. I was found unable to return to Police work and was medically retired. The Hartford was supposed to pay me and once the medical disability kicked in they sent me a bill for $4000+ saying they over paid me. They then cut the benefit off and sent a letter stating I had to sign a release for them to "recover their losses" and attach my death benefits if any, would access my credit rating to determine my ability to pay and of course report me to the credit bureau. I did not fill out any requests for them to overpay me and all the paperwork was handled through the Town of Marana. The reemployment counselor stated I would need to find a job as they were going to cut off my benefits.
Law enforcement officers believe when they go on the job that they will be taken care of if they get injured or disabled in connection with providing public service. I was set up for a security position interview by the counselor and I found out she told them the Hartford would pay two months of my wages. I was humiliated and depressed to think that 35 years of law enforcement would be reduced to backstabbing to get me off a service I paid for. I am now trying to live on $1,400 a month. I am aware of other Police Officers and Law enforcement that this has happened to. They wait until your separation from the department to attack when they know you have no money or access to attorneys.
Reviewed Nov. 18, 2009
I had a long term disability policy through my employer. When I became ill and was out of work for more than 3 months, the policy kicked in. I had no problem with the Hartford paying. After a few years, I was approved for Soc. Sec. Disability and was awarded a monthly amount from them. Hartford was kept informed of everything, every month. Hartford had every piece of information that I had.
Skip to this past October when I received a letter from Hartford telling me that due to a miscalculation at Hartford I was "overpaid" almost $2000 over the past 3 years. They gave me 15 days to pay it in full. Of course, I didn't have it, I live off disability. After the 15-day period, Hartford turned the debt over to a collection agency and now I am getting harassed from them. The name of the collections agency? The Hartford Collection Agency. I told them I could pay it back to them the same way I received it, in payments, but that was not good enough for them.
Reviewed Oct. 28, 2009
I was not a client of Hartford, but my mother was. Nine years ago she was diagnosed with colon cancer at age 40. Her cancer came and went but a few years ago she could not continue to work. So Hartford kicked in and did what they do which isn't much without a good hard fight! Well, finally her time with Hartford was up, and they cut her off without notice in the middle of her cancer treatment. My mom was so stressed and worried about living, and did not even know they were getting ready to cut her off. They didn't even send any kind of notice, nothing.
When she tried to make appeals, it never got to anyone. When she sent checks, they never cashed them. They would give out fake phone numbers, or keep giving the same numbers where no one answered the phone or called her back. They still owe her at least $15,000 in back pay.
Reviewed Sept. 29, 2009
After 20 years on LT disability with the Hartford, I received a call out of the blue last week saying my disability was terminated and that they did not have to adhere to any of my policy's provisions for work re-entry. The independent medical examiner never spoke with me and twisted all the data my doctor's provided about verifying that I could not work. They were furious and called to speak to someone and were told they could not.
In the past, they had hired sleazy independent investigators who wrote on their reports that I had underwear hanging in my bedroom (guess how they knew that?). They sent me to an independent medical examiner who spoke to me for 10 minutes and was paid 1/2 of my yearly benefits for this office visit. He of course also twisted all the data from the tests that had been interpreted by my treating physicians and said that even though the tests his staff ran verified evidence of no malingering, that I was probably "subconsciously motivated" to not return to work, therefore I should be able to.
There are more horror stories associated with this company that I don't have the energy to dictate. Though there are some very caring humane people who work there, my caseworker was one of the coldest, cruelest human beings I have ever spoken with. I guess you have to be able to do the kinds of things they are doing to people who rightly are owed their meager livelihoods on disability. The stress of not knowing how you will eat, afford your medicine or pay your mortgage is unimaginably horrible on an already sick body.
Reviewed Sept. 17, 2009
I applied for my insurance through AARP and they referred me to Hartford. So I kept my insurance payments up. Then the last payment I sent the 07/27/09 long before the due date 08/08/09 and I received a check back saying they canceled my policy. Something isn't right here and I tried contacting them but to no avail. I still have the check and I want some answers and reinstated. This has caused a physical and emotional problem for us. My husband has endured health problems and this has stressed me out with these people. Help!
Reviewed Aug. 26, 2009
I have been drawing disability from SSD and what was originally independent truckers association beginning in 1991. This was a policy the company I was leased to forced me to buy with short-term disability and then on long-term disability in May 1991. I had one disc gone in my back at that time between L4 and L5. I since have several more discs in my back that are deteriorated, along with my knees, feet, and so on.
Over the years, Hartford Life has quit paying me my benefits several times. It then took two years for there to be enough back pay for an attorney to take the case then another year or two for them to pay me, and it's always before they caught up my back pay and re-started my benefits. I got stuck paying my attorney, suffering all of the worry and problems that went along with not having money. Then another few years passed, and it started all over again.
This time, they quit paying me, which is always because I never have my driver's license and copy of social security card to them within fifteen days of their mailing their request letter to me, which I usually get somewhere along the twelfth day after they wrote the letter. The policy states I have ninety days to get to a doctor and have the paperwork filled out and returned to them. They also have to give me an extension if I cannot get an appointment within this time. Last time I looked, these numbers have not changed.
This time, they quit paying me in 2005. It has ruined my credit. I no longer own my home, and the court house does from all of the lawsuits for nonpayment of bills. I cannot file bankruptcy and keep my home. I had closed all of the accounts, but it did no good. They still acquired massive charges. I too have been followed, taped, and god knows what by private investigators and who knows what else.
After reading some of the other complaints, I wonder if my prowler problems and peeping tom problems for the last fifteen years has been from Hartford Life. I too have had people park and stare. I am well used to this, and I have to wonder if they pay the neighbors to spy and lie about things. I also wonder if they are taping my phone calls, taking mail out of my mail box, and things of this nature. I only know somebody has been. I am darn tired of not being able to run my air conditioner or heat more than one room in my home in the winter. I am tired of having to go to the food banks for outdated food and tired of asking the churches for help with the utility bills and get told no. I am just out there wasting my money, just what you want to hear when you are in danger of having the utilities turned off - that you are simply a worthless deadbeat.
I am darn tired of being haled into court every few months on credit cards bills that are over-inflated by hundreds to thousands of dollars. I'm tired of having my bank account garnished, even though they have to give it back. The bank makes out, keeping their legal fees. Bank of America was one hundred, and the attorneys doing this know I am on SSD and that they cannot touch this meager amount. But it does not stop them from placing garnishments on every bank they can think of, all the while adding charges to the accounts. It should be illegal after the first one.
All of this I can lay at the feet of Hartford Life, who in their opinion, I cannot drive a semi any longer. But I can drive an escort truck. Let me see. One would think that the ** (just to mention a few of the drugs I take for pain) would keep me from driving a truck, but not an escort truck. I cannot be responsible to drive the said truck, just lead it through major cities and be responsible for the safety of all around it. It's messed up, isn't it. Not to mention, it is a daylight to dark job and you're driving as hard and fast as you can. I am sure they are going to take care of me when my back goes out and I cannot walk or help when my bodily functions go awry. As my back specialist says, it is simply ridiculous, Hartford Life.
Reviewed Aug. 5, 2009
I was injured while on the job in 2002 so I was unable to work and became depressed as well. Hartford uses every means available to deny or intimidate individuals to not seek payment. I was persisted and was put through the most vicious attacks that you can imagine. Their surveillance is with third parties which released Hartford of any wrong doing, but lets the investigator (crook) do as he pleases to get his pictures. I was stalked and photoed continuously for years.
Pressure of same and medical problems worsened my depression. They would sit outside our home in plain view and made their presence known. My home was filled with holes drilled in the walls and all the window screens where cut with slits. They used outside cameras and they would cut lines and moved - lights broken and unscrewed.
After 2009, I had enough and sent a letter to them saying I did not wish to pursue this any more due to their vicious ways. In return, I again was stalked the last few days by a car parking directly across and they just sit there in plain view. My sanity is worth more than money. Even though I was receiving benefits which they where offsetting due to Social Security settlement, I declined to receive future benefits.
Everything has halted now and I am forever scarred by the ruthlessness of this Hartford company. I paid dues for almost 20 years before coming disabled. They also count any income even if it comes to your wife or son. This seems wrong in many ways. Little people seem to have no rights at all in this new corporate world of greed. Thanks for reading and beware of corporations with a big smile.
Reviewed June 16, 2009
I work for Walmart in shipping and receiving. I had surgery on my left foot on March 11, 2009 and was off for 6 weeks and the Hartford paid me 60% of my base pay with no problem. I returned to work after 6 weeks and worked 8 hours in shipping and receiving and my foot hurt so bad I barely make it through the shift. The next day I went back to my doctor and he gave me 4 more weeks for my foot to completely heal. I filed for 4 more weeks of short term disability and was turned down. Hartford Insurance Company said I was able to go back to work, yet I had a doctor’s excuse stating I needed 4 more weeks off work so my foot could heal. I appealed and Hartford turned it down for the same reason. I don't see how I can have short-term disability insurance and have a doctor's excuse for 4 more weeks and Hartford don't have to pay me my money.
Reviewed June 2, 2009
I previously wrote about my problems with Hartford Insurance Company and my disability benefits being terminated. My policy was a group disability plan. Therefore, it falls under ERISA Law. ERISA, as I understand it, was created by the insurance lobby to not only protect insurance companies from their bad faith practices, breach of contract, and outright "fraud," but so they continue to perpetuate against good American people who have become disabled.
ERISA Law allows insurance companies to completely screw over people like me and many others who are legitimately sick and count on their disability checks. My monthly check was for $10,000 a month. I have now hired an ERISA lawyer to help gain back my rights to get the money I, as well as my family, rightfully deserve.
However, I no longer believe in long-term disability (LTD). There are essentially no penalties to nail the insurance companies with for their terrible behavior. How ERISA ever got through legislation is beyond me. I do not know what the outcome will be with my case, but as far as my wife, children and I are concerned, we have agreed to take our case all the way to Federal Court.
For all of you out there who became disabled, I do not know what to say. ERISA gives the insurance companies the ability to do basically whatever they want. There is no such thing as long-term disability, unless you're actually brain-dead or something so sever. I believe LTD benefits are the biggest fraud being placed upon people who paid their premiums and are trying to do the right thing so we can still pay for our families needs.
I stated in my previous summary to call your congressman. I now believe that is a waste. They are the same people who allowed this ERISA animal to be placed into law. Good Luck to everyone. We all are going to need it. I would certainly "boycott" all of Hartford's products, and tell everyone you know to do the same. I doubt it will do much good, but who knows? We are going to have to file for bankruptcy. We will lose everything because of them.
Reviewed May 28, 2009
I had surgery on 4-1-09 and the target date to return to work was 6-01-09 per the surgeon. I signed a release form for the Hartford Insurance Co. so they could access the doctor’s info. They approved me and paid me %60 for my pay till 5-5-09. They stated that no more payments could be made until they received more info from my family doctor. I complained and it was fax to them within a few days. I followed up and asked what the status was. They now stated they needed to go back and get more info from my family doctor. That too was also faxed ASAP to them. I waited a week and heard nothing. I then went online and found my case was closed and no one contacted me.
I jumped through hoops to comply but no response. I called twice and got a supervisor’s voice mail saying I want to appeal. No one returned my calls. I asked them why did they pay me from 4-05-09, till 05-05-09 and not pay me till 6-01-09. They stated I was not in compliance because I did not give them access to my medical insurance provider; they wanted to search back into my personal records. I said that is a privacy issue. My surgeon and family doctor gave them what they requested. I also feel this is an issue with HIPPA/OCR.
I have been trying to recover and all they did was cold and rude. I am 60 years old and this made me depressed and discouraged. I pay through Susquehanna Bank of PA for my STD. I feel I deserve what little they should pay me. I thank you very much.
Reviewed May 26, 2009
In 2004, I was working as an investment banker. I collapsed to the ground when my L4 disc simply shattered. I was approved for long term disability benefits which are $10,000 per month until I am 67 years old. I have been receiving this monthly benefit for approximately 5 years. The Hartford has continually harassed my doctors, bombarded them with redundant requests for more and more and more medical information. Like I stated, I was approved for LTD benefits after one surgery. I have now had six major spine surgeries and spend most of my days in bed. A few weeks ago, I received a letter terminating my benefits even though their own video surveillance showed me doing nothing and my doctor replied to them by stating I am 100% disabled and was totally not able to do what they say I should be able to do.
Also, my policy states I must have the same type of job and be guaranteed to make a minimum of $120,000 a year or I am still disabled. Also, according to their own job study they did on me, they stated my occupation was an FC for financial consultant. In order to be one, I have to have many NASD and Insurance licenses, all of which were terminated in the last few years due to being in one surgery after another and not doing my continuing ed because I am totally disabled. If there is anyone out there who has experienced the same or similar conduct of bad faith practices, breach of contract or torturous interference, please email me as we are preparing a class action case against Hartford and also trying to get Mr. Bill O'Reilly to take an interest in what Hartford is doing.
To top it all off, Hartford just got approved for TARP money. Everyone should call their Congressman, Senators and the like. Don't forget to get your local papers involved. In Hartford, the local newspaper is the Hartford Current. Email me at ** if you have any whistleblower emails that are damaging to Hartford's bad faith practices. Thank you. Please send me any internal Hartford email or inter-office memorandum that states or implies to cut down the number of claimants. Send me everything. I will get it to where it needs to go. Also, I hope everyone in the country boycotts any and all Hartford products. What they are doing is nothing short of criminal. Turn them in to your states insurance regulatory entity.
Reviewed May 14, 2009
I fell in my office, hit my head and injured the whole left side of my body in February, 2009. I have stage 2 concussion and sprained elbow, arm, knee and injured sciatic nerve and compressed disc in lower back, as well as inflammation of Bursa in left shoulder and hip. Hartford was contacted by my employer. It took them 3 weeks to respond and additional 2 weeks to respond to me. I filled out paperwork, answered telephone interview that was taped and was told I would receive decision in 1 week.
I am in PT right now and my current insurance has expired as of May 01. Hartford has denied my claim stating my fall was no fault of the employers. My employer terminated my employment after working there for 5 years stating, he would have to find a replacement for me as I was coming in too many times late from PT or calling in sick since the fall and I cannot receive unemployment benefits, as he filed a complaint of gross misconduct due to the many complaints of my being late.
I was late at least 3 times in the past 3 weeks since trying to return part time. I have severe headaches and neck pain and shoulder and back pain which was slowly getting better with PI but now, I have no benefits as of May and I cannot pay out of pocket since I have no income. I went from making $27 an hour to zero. I am now living on my retirement money and trying to apply for social security benefits and trying to replace my current health insurance. It would cost $450 a month to keep it. I cannot afford it. I do not know if I should pursue this with attorney or not, still deciding and probably will.
Reviewed March 4, 2009
I was being paid Disability Benefits by Hartford up until the 26th of January when I did not receive my benefit check for February. I called and spoke with Jennifer ** as to the status and she stated that my benefits have been suspended due to an overpayment which has resulted from my being approved for Social Security in November and being back dated to June. This has resulted in a overpayment of over $12,000.00 and needed to be repaid. When I received the letter from Hartford listing the details, it showed that they were estimating an amount of $690.00 for my son who does not live with me and is not considered my dependent as a result of a Divorce. I pay $914.00 per month for Child Support ($614.00) and Spousal Support ($300.00). I feel that this is an error as this would be double jeopardy financially on me as I have to pay his support and pay Hartford for what he is receiving under Social Security.
I have contacted Support Enforcement in California which is where he resides with his Mother and this is where we were Divorced and they state that Social Security is a separate entity and has no basis on what I pay as far as support for him. However what I receive from Social Security is considered income and is used to base what I pay in Support as well as what I receive from Hartford. So I ask why is Hartford holding me responsible for what he is receiving from Social Security. What is wrong with our system?
Reviewed Feb. 22, 2009
After paying premiums for long term disability for over 19 years, and receiving disability payments for nearly 2 years, I was recently awarded Social Security Disability for multiple conditions. Since I notified The Hartford of the award, they decided to suspend payments to me. Citing an over-payment, and requesting I send them all that Social Security has determined me to be entitled to, plus an additional amount that equals thousands of dollars. They have also inquired about disability entitlements for my dependent child. They never paid anything for my child, so what's their interest.
Reviewed Jan. 24, 2009
I got injured at work. I torn tendons in my right hand. Hartford waited almost 4 weeks to send me 1st check - was for wrong amount by half and only 2 weeks. Next 2 checks were sent after 4 weeks each but only for 2 weeks each then stopped sending checks and canceled my surgery without notifying me and I am a union carpenter and cannot return until I have surgery to repair hand. So now it’s been 6 weeks and I had to get a lawyer involved and I have no answers yet.
Reviewed Jan. 22, 2009
For years we paid our premiums then I was hurt in ATV accident. I broke my leg in a remote area and was rescued by a rural volunteer rescue group. Now Hartford keeps asking for documentation that is not available. So far it has been 6 months and many hosp. forms from two hosps., reports that there were no reports by the police. We are still getting the run around. And they never return phone calls. Just HORRIBLE to work with. Avoid Hartford if you want to use your insurance ever.
Our finances without work need all the help we can get. Our claim is only for about 700.00 but we sit with no income and no payments from our insurance policy.
Reviewed Oct. 23, 2008
I had a total hip replacement done on 7/9/2008 and applied for short term disability with The Hartford. I received 12 weeks of benefits. I went to a follow up visit with my surgeon who advised me that he was not going to allow me to return to work for another 3 months. I applied to have my benefits extended to cover me until my return to work. In New York State we are entitled to a total of 26 weeks. The Hartford faxed my surgeon the relevant forms and he duly filled them out and sent them back. I decided to call the Hartford to find out the status of my claim and was told he had not sent what they asked for (consultation notes etc) nowhere on the form does it ask for these. I was told it was my responsibility to ensure that they received everything they needed. (good job I was not unable to use a phone).
I then called them to verify that they had received everything they needed and was told yes, it would now go up for review. Called regularly to request the status of my claim, often not getting answers as per their policy which a representative on the phone told me was that they are meant to call you back the same business day if you have left a message on the voice mail which I always did. Finally a young man pulled up my name on his computer and said he could see all the calls I had made and was going to email a supervisor about this. In a short space of time, my analyst called me and informed me that my request for my benefits to be extended had been denied. Firstly I don't understand how these companies can totally ignore anything that my orthopedic surgeon had said.
My job requires me to be on my feet my whole shift, constantly bending and stretching...... My restrictions are limited walking and standing and NO bending or stretching. To cap it all I am still having to use a cane to walk....how can I do my job. There is no other job within my company that I can do with these restrictions. My hip was not cemented in and failure to follow my surgeons orders could result in my popping my hip out. I know I can appeal but I have already been without my money for 3 weeks and cannot afford to wait for the appeal process.
They have tied my hands behind my back because if I go back to work against my Dr's orders. I cannot appeal and should I get hurt my medical insurance could refuse to pay for any further treatment. On researching over the internet, I was amazed at how many complaints have been made against this company for the same kind of problems that I have had, surely somebody can do something about this. I have already contacted the NY Insurance board about this and filed a complaint but what to do about money in the meantime. Please note should anyone need to file a complaint to them the website is www.ins.state.ny.us. It seems to me that The Hartford are more than aware that many people cannot afford to wait for an appeal and in desperation return to work against the advice of their Dr's which in turn lets them off the hook.
Reviewed Oct. 4, 2008
I worked for a big oil company in South America. I caught a Varicella zoster virus - visceral zoster in the genitourinary system (internal pain was/is tremendous in the private parts) fall of 1998 LTD started spring of 1999 terminated 2005 - appealed and reinstated 6 months later. Terminated 2007, appealed reinstated 6 months later. Settled out of court for $100,000.00. They owed me twice as much. I could not work an 8 hour day 40 hours a week without lying down at times/wear sweats in a non-stress atmosphere. I suffered nerve damage in several internal organs that affect me to this day and take narcotics to control my pain.
I was videoed for 6 months 4 DVD's worth showing me shopping and working in my yard. Yes they will be watching. I won every termination due to amount of paperwork I kept and answered all termination reasons in my appeal with doctors backing my claim with their letters as well. I also had to return $16,000.00 back to Hartford that I received from Social Security as Hartford stated I was overpaid. I am totally disabled by Social Security as well.
I believe why Hartford settled was I found out my company pulled 100,000 policies from Hartford and at that time I was videoed - terminated and when I was going to bring this up in court I was offered a settlement in 2008. Hartford tried to come to my house, I refused. LTD CANNOT be trusted on anything. Keep all paperwork of illness/meds/doctors and be sure to inform doctors that your LTD carrier will try to change their minds/or fax letters to sign in LTD favor... been there and done it. ERISA gives most all the benefits to big insurers policyholders get the shaft... Good luck to all as the last 10 years were hell on earth to me and my family.
Reviewed Aug. 20, 2008
I recently had a Baby and am suffering from severe Post Partum depression that has been diagnosed by two Doctors. I have completed all necessary paperwork and they ignore the Doctor's recomendations. They act like they are working on things but do nothing. They say it takes 5-6 business days for processing and you give them that then you contact them for an update and they have done nothing and then request additional paperwork which they ignore. It is harassment that is making my condition worse. My Dr says it may take a few months to heal and they are only approving 5-10 day extensions that require large amounts of paperwork that they do not except anyway. By the time I get the approval from the last Dr visit processed, my extension has expired.
My house may go into Foreclosure and I am a single mother and if I do not heal soon, I may not be able to return to work. I need them to stop harassing me so that I can get better!!
Reviewed Aug. 6, 2008
After 26 years on Disability, Hartford denied any more payments after May 2008. I just turned 60, as have others I have found on the Web. They did no medical examination, just a DVD showing me eating breakfast and shopping for a 2-3 period during the week. I have unpredicitable, freguent headaches that a disabling. Out of a 24 hour period, I am lucky to have 3-5-4 hours where the headache is painful but not requiring bed rest. There is no way to determine which hours out of the 24 that would be. Having to cash in all Life Insurance and other sources of income. Living in an RV on my sisters land. Electric bills of over $100 are being covered by her. Stress has caused high blood pressure and angina, esp at night.
Reviewed Aug. 5, 2008
On 4/28/08 I fell at a clients house, I work for bathfitters, They redo bathrooms, I injured my back and neck. I went to patient first which is where they told me to go. To this day i have not been paid for lost wages. I have a lawyer but that is a circus of problems. Bathfitters also fired me and gave the the reason of i am still getting service calls back on my jobs that i did while i was employed. (there is a guy there that when he was first hired, cost the company $26,000.00 in damages because of putting a screw in a pipe and the people went on vacation and came back to a flooded house. And yet they fired me because i couldnt work.)
The Doctor released me to lite duty, i worked for a week or so and i could not take the concriete floor and the driving, So i went back to the Doctors and got a excuse to be off, The same day they called me and let me go. My credit cards are maxed out and my girlfriend is also out of $, I used her $ to. I havent paid my child support in 3 months. I look like a deadbeat to my x and my girlfriend is going to leave me if somthing dosent happen soon.
Hartford insurance has paid my medical bills but it takes forever. I am still in pain, my back and neck are worse. I am suppose to get a steriord shot for my back but it will be 1 week and 2 days. NO money and still suffering. I have talk to a lot of people and they have never heard of it taking so long for money and treatment. People are tired of talking at me, This has taken over my life and stressed me and everbody out. Why is the system so slow. Is it because of other jerks taking advantage of the system. This is so unfair.
Reviewed July 29, 2008
I went out for mental illness.They sent me for a evaluation for memory loss.They approved me but they held back five months because it is something they do.They tried there best to get me on SSI,so they wouldn't have to pay. well i got approved for SSI in July they hold back a month so I want get a check for that month,so that put me in the hole for 1,200.00. They said it would be no out of pocket charges for what money i owed them back after I got approved through SSI. Then they claimed I didn't tell them I got my pension out to live off of until I got approved for disability. Then they told me what money i got a month was also determined with a dependent which is my 14 year old daughter.
So they told me I owed 96.00x the 5 months plus owed the money back they had paid me for my daughter,because SSI was paying her now. So now I am having to pay everything back that me and her got back pay from SSI,Plus another 2,000.00, because they said I didn't tell them all these things, when I know I did. They also put my first electronic deposist in someone elses account because of mistake in the bank account number which they got wrong.
I just don't think when you pay disability insurance for 14 years thinking they are going to have your back,so you want loose everything you got. They get your money all those years, then pay you a couple months making you think they care and then you end up paying almost as much back as you recieved from them. You would be better to take what money you paid a month and put it in your on savings so you will have it to fall back on. Hartford sure want help you in hard times.They take your money and you will never get much of it back.
I am her husband, and I am trying to get this out and help her..Now she has depression and has to see someone for that also and takes about 4 different meds. It just doesn't make since that when you need help the most the Hartford just don't care.
Reviewed July 17, 2008
Iin June 2008 we recieved a letter from Hartford stating that my daughter benefits had been terminated because they could not get the medical file from her DR. Well the adjusta did not mail anything she faxed paper work to UMMC in Jackson MS. When she was suppose to send to releash of information for the medical records.
The other company for her social security benefit did recieve records because they mailed a letter to them not fax one. The other company sent me records of one visit they had from this year and they had not requested the rest for the year. when I faxed that to them they said it was not enough to open up the claim.And that they would send it through they appeal process. to see what happens with it.
But her adjustar has been real rude to us about it being our responsibility to get all med. records to her. And my daughter have memory lost after her seizures and she sleeps a lot she have had upto 8 seizures a day and she will be like a rag doll she just flops.she have 2 kids and I have to raise them. Hartford said her LTD disability will last till she get 65 years she is now 28 years old she worked on her job with having some seizures and my other daughter worked there also she worked from 1998-2005 and she was having them back to back till when I drop her off at work I would have to come back and get her and sometimes bring her clothes because of a accident she had. She started on short term in 6 mos. went to long term and this was it till JUNE 2008
My daughter was having two to three seizures a day and now it is gone back up till about 8 daily her brain is in a strain with that many in a day her memory is very bad she's very depressed we have no income but my social security and I have her two children and three more of my grands live with me.We have been trying to find agency to help pay some of our bills but we have not found no luck with it she applied for medicaid but its unknown if they approve it are not we are unsure how we can pay our bill next month and its a shame to have someone do anybody this way Government or Attorney General does nothing about it.
Reviewed July 7, 2008
I was employed with The Hartford Insurance Company, back in 1966 until 1978. I am sure that I was entitled to a pension plan, that I participated in. The company claim they have no record of me being employed with their company. They must have records of my employment in their files somewhere.
Due to economic hardship. I have retired. I am in need of the penison I am entited to. I put in many hours of labor that entitles me to benefits due at my time of need. The Hartford Insurance Company has not service me justice. The consequenes that I have endured are aniexty, depression, and mental stress trying to get justications of getting assess to my pension.
Reviewed June 24, 2008
I was injured at work (Wal-mart, inc) and they sent me to a doctor, who after months of ineffective treatment said my injury was not work related. So I sought medical treatment from the VA and they found a herniated disk in my cervical spine. This herniated disk was also present in the MRI that the worker comps doctor took and did not look at (I know this because when I tried to give him the disc with the images on it he said it was my souviner and to keep it) so long story short, wal-mart refuses to pay my workers comp sayin I was not injured at work and the Hartford won't pay my short term disability, claiming that because Wal mart will not admit or deny it was a work injury, and because if it is a work injury they won't pay, and because worker's comp won't give a definative denial letter (they claim my lawyer didn't file the paperwork properly)
They are denying my claim. I submitted paperwork from wal-mart stating that they and their doctor claim it is not a work related injury, that is not sufficient enough because I had an independent medical evaluation done by my attorney's doctor stating it was work related that it opens the door for future possible worker's compensation monies, therefore the Hartford will not pay my insurance, but if they would pay my insurance then I am required to repay them any monies they give me if I receive worker's compensation or if I file and am awarded Disability.
This has put me in dire finacial straits. I went from having a good job and what I thought was finacial security (i.e. insurance) to living off of food stamps and my girlfriends disability check. I am about to lose my house, car, and everything. I was never told when I signed up for Hartford insurance all the restrictions, or I would never have joined. I paid this company for security and I have to rely on the VA and the state instead and the Hartford took my money.
Reviewed June 5, 2008
During my pregnancy I have experienced pregnancy related problems, and was asked by my doctor to stop working immediately. However, the Hartford insurance did not think that pregnancy related problems are good enough reasons for me to stop working two weeks before my due date, and I was denied for any benefits. They are still denying me everything, even my c-section recovery. I left work 6 weeks before my due date, however I also have delivered two weeks before my due date.
When I was talking to someone from Hartford on the phone, they told me that I would qualify for the short disability only if I have left my work two weeks before my due date. Even when I explained them my health problems that were affecting my baby and me, and faxed them over appeal letter, notes, and letters from my doctor, they still are denying me.
I dont know what to do anymore. I had no money to cover my hospital bills and no money to pay my health insurance. Therefore, I had no choice but to quit my job and get free state insurance, so I can take my baby to her doctor visits. I still have to money, I defiantly can not afford a lawyer to help my with this situation.
Reviewed May 13, 2008
In June of 2005 I was informed by my doctors that my Cancer had returned. I was then informed that I would have to have another Stem Cell Transplant. I applied for Short Term Disability and filled out all the necesssary paper work. It was obvious already that this would lead to long term disability. When selecting my benefits package, I opted for the Long Term Disabillity which guaranteed me 60% of my gross salary. While explaning our benefits package, at no time we were told that our benefits were based upon income from other sources. Neither is it written in the policy handbook that was given to us by ITT.
Upon receiving Long Term Disability, I receieved a letter from the Hartford telling me that I had to apply for Social Security. I was also told that the amount I received from Social Security would be deducted from my disability. I told them that this was not the benefit package that I signed up for and showed them that this was not in the policy handbook that was given to us by ITT. I was told that this agreement was between the Hartford and ITT and that it was ITT responsiblity to tell us about this agreement. I again asked why wasn't any of this in our benefits handbook in which I received no answer. After receiving my transplant, my condition got worse and I had to have another transplant.
During this period I started receiving SSI. When I reported my SSI income to the Hartford, they said that I was overpaid and they took my entire disability payments. Currently I donot receive any disability at all. I was told that I will not receive any disability payments until they recoup what they consider was overpayment. I asked about an appeal process and was told that there was no appeal process. I was told that there decision was final and that there was nothing I could do but accept it. I then requested a copy of the handbook that stated this. I was sent three copies of the handbooks that was passed out by ITT.
Finally, upon further prodding, I was sent a copy of their proposed handbook which is clearly different and spelled out in detail the benefits. I cannot understand why we were led to believe we were getting one coverage, while in fact we were getting another. I was told that any income I receieve will be deducted from my disabiility. The purpose of my purchasing this insurance was to make sure that I would be able to take care of my family during my time of illness.
Due to the fact that they have now taken all of my income, the stress alone has caused me numerouos health issues. I have problems sleeping at nights. Im in jeopardy of losing my home. I can't even pay for my medicine. Currently I take medication for high blood pressure, diabetes, cancer, neuropathy, and my doctors feel that I am depressed. How can they just take every dime that I paid for. Im paying for an insurance that I am not getting any coverage for. At this moment right now I have 5 Prescriptions that's at the pharmacy right now, that I need to take but I don't have the money to pay for them. I struggle to make doctor's appointments because I can't afford the gas to get there. I have to see at least 7 different specialists a week.
Battling this Terminal Cancer is hard enough without having to fight with Hartford Disability for something I've paid for. Please, please help me get my disability restarted. This is totally unfair. I have testimonials from other clients who have gone through the same thing including a former worker for the Hartford that was told the same thing that I was.We were told that we would receive 60% of our income and I think that the Hartford need to honor it's agreement. My wife has Power of Attorney over all my affairs due to the nature of my illness and has full rights to act and make decisions on my behalf. The illness that I have is Multiple Myeloma.
Reviewed May 10, 2008
I was diagnosed with a disease in which I had to have chemo type drugs for almost a year. All this due to a car accident from years back. But the policy was suppose to pay me benefits. They did. But Not with out circumstances. I have had 33 operations. Total hip replacement, spinal fusion, cervical diskectomy and many others to relieve the pain. Nothing works. Now I am on 200mg Oxy a day to relieve the pain. When I leave the house it is timed so that it is after I take my meds so I feel better. I have to admit, I thought they were doing pretty good in administering my claim.
But things changed. As I read these comments above I see a lot that was done to me. They harassed myself as well as family members and especially my 72 year old mother. They (the PI they hired) parked right in front of her apartment with their lights on with them set right on in the living room. They just sit there. Watching to see what time we went to bed and what time we got up.
Folks, ALL I GOT TO SAY IS DON'T BELIEVE A WORD THEY TELL YOU. They sound so nice over the phone but.... The examiner they had come out to the house also took everything I said out of context. He worded it to fit what he needed me to say. The PI's lied on about 80% of the report. IT was after this I knew I could not trust them 1%. In their termination letter they stated many false accusations and used these to terminate my benefits the end of the year. WITHOUT ANY NOTIFICATION, until it was said and done.
I hired an attorney, who wasn't even an ERISA attorney. I should have used an ERISA attorney. I spent $6000 on fees, including hiring a Vocational Rehabilitation Specialist that works for Social Security, yes FOR social security. His jaw dropped when he went through my file. The insurance company said out of 13000 jobs, they found 3 that I could do. Strange thing, no one knew what those jobs were. But they did pay the required amount to satisfy my claim defination of disabled. So they said I could do those jobs. Unfortunately, who is going to hire someone who is taking 13 different types medication especially 200mg Oxycontin a day. I would most certainly be a liability. I believe The Hartford terminates claims knowing that the customers can not hire attorneys because they cant afford them. I had 3 doc's at the time stating I was disabled. But they got some Hired Hands to review my records, and not even meet me, and determine that I was in fact able to work. My benefits were terminated without warning. And if you are on disability you know it comes at a price.
I appealed their decision, and according to ERISA they can request yet ANOTHER 45 days to make up their minds. Which is exactly what they did. Causing me even more hardship. My credit was ruined, I was homeless and like many other I though seriously about SUICIDE. Folks, I think that is exactly what they want us to do. Get rid of us and they don't have a claim. I think that once you have been approved for Social Security Disability, they should be a limit as to what they can do to you after that.
Reviewed May 7, 2008
i have been on dis. for over 10 years .now harford put me out of my benfet .i have 6 mo to apeal .but i am wore out .it have been 5 mo. with out check .my doctor said i am disbilty .i will never get better .at time i just want to die to get out of pain .hartfort will be glad if i did thay have made it hard for the last 10 years
thay were supto to help me till age 65 thay even offter me i think over 40,000.00 but i need the checks over the years and i decline the 40. so thay say i could work and cut me off .if i cant work ,i cant belive tay can take me checks
Reviewed May 6, 2008
i have been on dis. for over 10 years. now harford put me out of my benfet. i have 6 mo to appeal but i am wore out. it have been 5 mo. with out check. my doctor said i am disbilty. i will never get better. at time i just want to die to get out of pain. hartfort will be glad if i did. thay have made it hard for the last 10 years. thay were supposed to to help me till age 65. thay even offer me i think over 40,000.00 but i need the checks over the years and i decline the 40. so thay say i could work and cut me off. if i cant work, i cant belive thay can take me checks
Reviewed March 23, 2008
I have been on LTD through The Hartford since 2/07. I recently met with someone in my home to review my claim as the one year mark approached. Everything I said and explained to him was taken out of context. I have an autonomic dysfunction that is very hard to explain to others. There are many symptoms that I experience. They knew I was going to an endocrinologist as my adrenal glands aren't functioning properly and having additional blood work, etc. performed. They didn't wait for the new results, they disagreed with my cardiologist who has been treating me for over three years as I've gotten progressively worse. The people they have reviewing the claim and judging whether you can or cannot function daily do not treat you, see you on a daily basis, etc. I did not lie about any duties I am able to perform or not perform.
They videotaped me for four days, without my knowledge out of 18 months out of work and decided I could sit for 8 hrs a day even though my blood pressure drops while sitting, my face swells, my heart will race, the same symptoms I get while standing or walking. My cardiologist documented all of this and explained to them I've had episodes in her office while sitting but they don't care. I just received a letter that they cut off all benefits, including what health insurance I had left for the next few months. Now I have no income, no insurance for myself and daughters and don't know where to turn. I don't see how they can do this to people and put their lives at risk. I now face the possibility of losing my car, my home, etc. How can they get away with not listening to the doctors who have been treating you?
I am now losing my monthly income and insurance benefits for myself and daughters that I should have had until August. My illness gets worse with stress and I have been a mess since all of this. Because they don't understand the autonomic dysfunction and everything that goes with that, they decided I didn't need the benefits and could work. I risk losing everything I own!
Reviewed March 17, 2008
I am on Workman's Comp. due to an on the Job Injury. I have a hard time getting my money from them. I cannot get anyone to respond or return calls. This has been an ongoing battle from day one. I have a doctors stating I cannot perform my previous duties and now no one wants to talk with me or send me my owed money. I have had to fight with them on many occasions.
I have a son with some major Medical Problems. Due to this, I cannot get my bills paid and all the needed care for my son.
Reviewed Jan. 24, 2008
I purchased long term disability insurance from Union Secure for union members. The policy was issued by Hartford. My injury occured on 8-22-07 and I filed a claim with Hartford. I sent in the claim form with doctor statements and was told the claim was being investigated. I then contacted them and the said they needed a wage statement from my employer. After that was received, they said it did not break down the overtime. So after a lot of back and forth, I finally asked the adjuster why he could not just do the math. I am guaranteed 40 hrs. a week and anything after that is overtime. He told me he would take the extra step to help me out.
Now they are saying I received my policy amount from workers comp and they will not pay the claim. I purchased this insurance because I wanted to make sure I would be able to cover all my bills in the event of an injury at work. Is there something that can be done about this? I would not have purchased this insurance if it was stated on the application I filled out that they would not cover me if I received worker's comp because I know they will pay me max benefits.I have been stoned walled throughout this experience by the Worker's comp adjuster and Hartford insurance adjuster.
Reviewed Jan. 17, 2008
I was placed on short term disability early during my pregnancy, at approximately week 20. I had various complications, and my doctor told me to take leave and would back up to the beginning of the week (when I initially took leave). I conducted every phone call, follow-ups, and a lot of frustrating/pressuring messages to get my employer and doctor to get EVERYTHING that Hartford continued to say they needed. At various times I was told everything was received, and then 48-72 hours later I would call--having not heard from Hartford. I would be told that they still needed something, and my barrage of calls to employer/doctor would start again.
Once I got everything to Hartford it took them over 72 hours to make a decision, and again I had to call them to find out that they were denying me. Their reasoning was that I had a 5-day lapse of no work before the doctor placed me on leave. But, the reality is: I did not. The week prior to being placed on leave was Thanksgiving week, I had Wed. off (pre-approved by my employer for my mid-pregnancy ultrasound). Thursday was Thanksgiving, and Friday was a paid holiday for my employer. I have argued this and have been told that I can appeal once I receive a letter from Hartford with all of that information. However, here I am a week later and nothing.
I am set for eviction in one week, my car insurance has expired, I cannot afford diapers for my 2-year-old, and am now 8 months pregnant and without income.
Reviewed Nov. 28, 2007
I submitted a personal health application and was requesting weekly short term disability. I received a letter from The Hartford insurance company saying Your request for Weekly Disability has been declined based on the personal and medical information provided. Specifically, this request was declined because the heigh and weight measurements of 5 feet 3 inches and 190 pounds are not within our acceptable underwriting risk paramenters. I am a perfectly healthy 26 year old female, I am a non smoker, I am on no medication. The Hartford basically called me Fat and Unhealthy!
Reviewed Nov. 28, 2007
This has dragged out 4 years now and I am losing my house, my car and most of my possessions. My credit is shot. I am stressed and depressed. My attorney fees have eaten up most of my savings.
Reviewed Nov. 15, 2007
I was a Hartford employee for 20 years, working as a team leader in the claims department, along with several other jobs along the way. I was injured at work in 1996, suffering annular tears in two discs in my back. Every year I am sent a questionnaire asking me for the same information. Every year I send it back telling them what I can and cannot do. The doctors have filed their forms as well.
Hartford has somehow gotten the idea that I can perform work within my limitations to the tune of 10-15 hours per week. Yesterday I received a letter saying that they are terminating my right to my Group Life Insurance benefits because I am not disabled. Is this a precursor to them terminating my Long Term Disability benefits, which I happily paid for throughout my career? How can they say I can work when limited to 10 hours per week with restrictions of not being able to sit for an hour and stand for 1/2 hour? It's ludicrous. Not to mention that The Hartford apparently didn't contact any of my other medical providers, specifically my Pain Specialists, who I see every month for very strong pain meds including Morphine, Neurontin, and Clonipin.
How can I find a good ERISA attorney, one whom can and will fight for my rights, and when is someone going to take The Hartford on in a class action suit about their LTD policies? I'd like to know the outcome of anyone else's problems with The Hartford. It seems the big corporations are able to run roughshod over their former employees and everyone turns their heads the other way.
If they stop my disability payments I will be reduced to supporting my family on the money I get from Social Security disability. I will not have any health insurance benefits for them although I will still have Medicare. I made good money and my LTD payments along with my Social Security are 70% of my prior pay, so there is a substantial amount at stake.
Reviewed Oct. 17, 2007
My long term disability with Hartford should have started 8/1/07. I have been in contact and gave all they requested, overnight and faxing when required. I did not hear anything about my case until I checked on-line, 10/15/07, and saw I would be getting a check for $326. This was for 3 months they owed me. I should be getting 60% of my $66,000 a year salary. I received the check for $326 on 10/16 with no explanation.
I have had to sell things to keep from losing everything I worked for, not counting the stress and mental anguish Hartford has put me through.
Reviewed Oct. 6, 2007
2 years ago in 2004 I suffered a stroke. The cause at the time was due to bone movement in my neck and narrowing of caratoid arteries. i had fusion surgery to correct the neck problem. I was sent home with a walker to steady myself while irecovered. And was told to walk with a cane to balance as the stroke caused right sided numbness from face to leg. i've also suffered memory loss from the stoke. Short term disability kicked in and was paid.
Then it was Hartfords turn...They originally approved the claim. 6 Months later they followed me for a week. They have 3 minutes in whole on film. They have me leaving the drugstor and hobbling to my care ( It was raining) They say i was skipping joyfully along....They have a picture of me tying my shoe and that's it.. They terminated my claim along with insurrance coverage for my entire family.. My youngest son has asthma !.. Luckily my spouse was able to pick us up through the same company..However,, They denied coverage for me for life insurrance .. The company of was Hartford.. stating due to a preexsisting Stroke !!!
I appealed to no avail..They stated that the neurologist failed to perform a specific test. The story i read above is right they look for anything to deny claims.. This is bad faith...
i was approved for SS benefits they state I'm permantly disabled but the amount comes no where near what we need for everyday living..i was the primary breadwinner for the family and I paid in the maximum ammount on this policy for 9 years. This is stressful on my entire family and has caused us a great hardship.. What can we do to bring these folks to justice?
Reviewed Sept. 21, 2007
I was taken out on medical leave back in April of 2007 by my physician. Since filing with The Hartford Group, they have stopped payment on my insurance for many reasons! First, it took them over 6 weeks to receive first pay. I then received only 2 paychecks and was cut off again stating information from my physician has not been received. It took over 8 weeks for them to reopen my claim. I then received 3 weeks pay and was cut off again stating information not received again! I have been in contact with my physicians office and they state that they have been calling and leaving messages and have sent necessary paperwork to continue with my disability but yet The Hartford Group denies all calls being received and that no paperwork has been received!
Reviewed Sept. 6, 2007
I was a Hartford employee with 7 years of service when I became disabled. I contributed towards my LTD benefits every pay check. On Nov.16, 2005 I had extensive back surgery which included instrumentation. I returned to my job as a Claims Specialist on March 3, 2006 on a work hardening program which was to start out with reduced hours and work my way back into full time hours. In March I slipped and fell down some stairs @ home causing neck, shoulder and right arm pain. In July 2006 I also came down with Epstein Barr Virus. I found it difficult to work due to neck pain, headaches and numbness in my right arm and severe fatigue. However, upon my return to work in March 2006 I immediately received a negative performance review and felt as though my job was in jeopardy.
However, on July 25, 2006 Hartford terminated my LTD benefits knowing full well I had a follow up visit scheduled for July 27, 2006 with my surgeon. I worked full time hours through Aug.3, 2006 at which time I was taken out of work by my Internal Medicine doctor secondary to the Epstein Barr Mono Virus. Even though my surgeon did give me permanent reduced work hours after my visit to him and was taken out of work by my Internal Med doc, my benefits remained denied.
Reviewed Aug. 8, 2007
I know what Judy (disability insurance) is going through. In 1997 I injured myself and filed for benefits under Hartford Insurance Co..
I was approved, and received benefits, after retaining counsel. However, in the 12 years of receiving benefits, Hartford claims I can return to full time employment. Every 2 years I am photographed, followed and minutely examined by their doctors and henchmen. I must pay an attorney thousands of dollars each time.
Every year they pour through confidential records to find even the slightest discrepancy. If I say I can walk for 45 minutes, they jump and threaten to stop benefits if I've walked for 47 minutes. I am a puppet on a string.
I am under an increasing load of debt; Hartford pays no interest and no penalties when stopping my benefits for up to 8 months. I incur attorney fees. I can never get out of debt. The last doctor (IME) which Hartford sent me to hurt me so much during the examination that I was bedridden for over a month. Hartford knows I can't fight back.
This is insane. Why isn't anyone fighting these people? Is it because there is no federal law protecting us? Do we, like Judy, rely on our own state's laws, which may or may not cover us? My moving to another state (other than CA) with less stringent state laws, has resulted in an immediate investigation of me by Hartford. I can't move out of state because of the threat of being booted off my disability.
Incidentally, I also have SS disability; the federal government has stated I'm 100% permanently disabled. Hartford won't accept that. Read Ray Bhouris' book.
Reviewed July 30, 2007
I came down with a disabling illness around 1996. By 2000 I was forced by my DR. to go on long term disability. I applied with my employer under the terms of a long term disability policy that my employer had purchased for me for several years with the Hartford. Under the terms of the policy my employer covered the disability payments for six months and then the payments were transfered to the Hartford.
Initially the Hartford granted my request for disability payments but for only two years under their mental disease exception. During those two years I went to the Mayo Clinic twice in an attempt to find out what was causing my symptoms. The Mayo clinic referred me to Oregon Health Science University where ther diagnosed my condition and notified The Hartford of my diagnosis. The Hartford then granted my long term disability and paid the contract disability payments through June of 2007.
They then dropped my claim with a long bogus explanation that did not include any reference to my primary diagnostic condition or physician. I plan to appeal.
This discontinuation of my long term disability payments has reduced my income by 60% and will eventually eat up all our savings and we will lose our home if the payments are not reinstated.
Reviewed March 21, 2007
I am retired USAF and was working after retirement and became unable to work .I collected LTD from CNA for about 14 years, Then some how the Hartford to over my payments, Just before I turned 60 years old they started screwing with me, they terminated my payments at 60 years, 3 months old and and then denied my appeal even after having 11 hour spinal decompression L-2 to S-1surgery at the VA. I contact a lawyer who said I had a good case but would not take it for there wasn't enough money left since I was 60. People have told me the Hartford and other companies terminate payments of people at around 60 for they know we have no way to fight since the lawyers will not take the cases because the LTD policies only paid to 65.
Reviewed June 5, 2006
I had Hartford long term disability paid to me for 36 months for my degenerative disc and joint disease which I am also on Social Security Disability (not SSI). Anyhow, I go to the doctor who is also one of the doctor's used by our state's workman's comp and Social Security to determine eligibility as well as my primary care physician. Both, plus a surgeon said that I would progressively get worse and was unable to sit for longer than 8 minutes and could not stand at all for very long. I am on narcotic pain meds and have to rest during the day.
Hartford paid me for my disability and according to them after my 36 months of payment my condition miraculously improved so I coould return to work. However, they had my doctor's statements as early as March of this year and paid me after that for several months. Then, when my 36 months was up, I became able to return to work. I would love to go back to work, but everyone says I'm a liability. I even tried to get health insurance and was told by several major insurance companies that I'm a liability and unable to be insured by them. I just don't understand when my employer told Hartford that they would not allow me to work on narcotics and they allowed me to get my disability payments, how all of a sudden now I'm able to work. It does not make any sense to me.
I can't afford an attorney to fight them and after reading other peoples complaints I don't think it would do much good. I still get my Social Security but it is putting a financial bind on my family and we will probably lose everything that I worked for when I was working because of this.
Reviewed May 18, 2006
In 1999 I received short term disability benefits from Hartford. In October 1999 my Long Term Disability Benefits started. I received a letter in December 2000 stating my benefits were terminated as of November 2000 because I misrepresented my claim. Hartford performed a couple of surveillances and seen me go to a doctors appointment they scheduled me for and to the grocery store on the same day. They said I was capable of doing more than I reported.
On my application for long term disability benefits I did report that I went to doctors appts and to the grocery store, I have two children. After the first surveillance of two days Hartford had me on video moving my vehicle which was for about 10 seconds. On the second surveillance, which lasted three days Hartford did not get me on video the first or the third day. The only day they videoed me was the days they scheduled a functional capacity evaluation. Hartford also reported me to the Ohio Department of Insurance for Fraud.
I represented myself and filed a claim in Federal Court against Hartford. I won the first case. Hartford then appealled the court decision and I also won the appeal. Financially Hartford has ruined me, my home was in Foreclosure, my children were without electric and we have all suffered tremendously. But I am not through yet. ERISA law needs to be changed and I intend to do that.
Reviewed May 17, 2006
I was recently denied my long term disabilty claim from THE HARTFORD after paying them through WALMART for over three years. What am I paying for Long Term Disability Insurance in my paycheck when they automatically deny a worker when he is in need of this benefit and have a chart of denial guideline to deny me my entitlement of my benefit?
This is called making money off of an associate between Walmart and Hartford Insurance Company and not providing this quote great Benefit. Plus they say this is a Walmart policy. In February I started getting huge blisters on my feet and ended up in the ER to have them taken care of. I am a diabetic but have never had any problems with my feet or legs. My doctors told me I could go back to work in a week but that I was to take a break every two hours and elevate them, which should not have been a problem as an assistant manager I have plenty of paper work to do and therefore this would not have to be considered a break.
The general store manager had no problem with that, he appeared to be glad to have me back (BTW, I have used only 1 sick day in 10 years ); however, as soon as he would leave the co-manager would not allow me to do this. The minute I sat down she would MAKE me go do something else. Within 2 weeks I could hardly walk and the pain was so bad I ended up at a neurologist. At first, he'd thought I would be able to get back to my job within 6 weeks but as of now he has me out until September which will make 7 months. I have had physical therapy, seen the podiatrist, bought home medical equipment and done everything that they have all told me do. Hartford denied the claim, saying that neuropothy was a pre existing condition because everyone who has diabetes will eventually get neuropathy in their feet. When I questioned them about the information provided to them and by what doctors, they had my sleep study doctor down as saying that he had seen me for the diabetes.
Thank goodness for my wife's health insurance though her employer. I have been on hers ever since she was able to pick it up. My salary continuance ends in 2 paychecks. I don't know if I can file for unemployment with the doctor's restrictions. I have not been idle while out on leave, but finished completing my paralegal degree that I have been working on, along with taking advantage of free computor courses offered through our local work force. I'll never be able to go back to a stand up job, the nerve damage is so severe that if I am on them for more than 10-15 minutes I have to find a place to sit down. I don't want to be out of work, I am only 43 but I do need to get over this hurdle without falling through the cracks.
Reviewed April 17, 2006
I have short-term disability insurance through my work. My employer chose The Hartford Group to take care of short-term disability claims. I was scheduled for a spinal cord stimulation implant surgery to remedy chest wall pain that I have suffered with for two years. The Hartford Group requested that I call the last day I work before my surgery to start the claim, March 13. (It would be too easy for them to start working on the claim before the surgery....) I called and was told that the work would be started on my claim. About seven days after this call, I received a letter from The Hartford Group. They agreed to pay for one day off, March 21. The days off from March 14-March 20 would come out of my paid time off as an elimation period... Wow, how generous!
I was orginally to be out of work from March 14, returning to work on March 20. Unfortunately, due to complications from surgery, I did not return to work until March 28. The doctor did not release me to go back to work until this date. When I called Hartford to indicate that I would be returning to work the next day, March 28, I was told if I had time to call the doctor's office to get my doctor's visits office notes. I was told it was not necessary (just some extra assistance from the patient side) as the claims administrator would ensure all necessary paperwork for the additional time off would be collected to process these extra days.
I am scheduled for the same type of surgery tomorrow, April 18, to correct some problems that resulted from the first surgery. The Hartford Group refuses to re-open my claim. They stated they never received the attending physician statement or the office visits notes from the first surgery. I told the customer service rep. that I was told the claims admin. would take care of that. Now I am being told that this was my responsibility to take care of. What is Hartford getting paid for???? This is their job to do!
I am now going to have to spend the time off that I have after this second surgery on the phone all day playing the telephone game with my doctor's office and Hartford. So much for recovery time! Hartford Group is pathetic! They are paid for a service that they do not deliver on. In fact, the customer service rep. told me an analogy about when you have a car accident, it is your responsibility to take care of all the paperwork and calls to get a claim paid. I corrected her and stated that , 'Yes, that is true if you have a lazy insurance company!' Anytime I have had to file anything for my car, my insurance rep. takes care of everything. He has even told me several times when I thank him for the awesome service, 'Mam, that is my job.' I wish Hartford would get the hint!
I am going to raise a big 'stink' with my employer when I return from leave again about Hartford and their pathetic service! My employer always bosts about what awesome benefits they have. If they want to stand by this, they will drop Hartford as their short-term disability carrier.
The time off from March 22-March 27 is being paid from my accrued paid time off that is really meant for vacation time. The time off for my second surgery will come out of my paid time off as well. (Which I am running out of... guess no vacation for me this year!)Hartford should honor the extra time off from the first surgery and all the time off from the second surgery. This is a legitimate claim. I should not have to do the claims administrators job for them to get the claim processed. They are being paid for this service. It is unacceptable to insist that the patient do all the work for them! Who knows.. they say that it takes longer to heal when you are stressed... I may have to be off longer than expected after this second surgery, because of the stress that Hartford is putting me through.
Reviewed March 10, 2006
The Hartford Paid for a Functional Capacity Evaluation April 28, 2005 after my physician refused to complete the Attending Physician Statement form. She repeatedly said she did not take me off work. Dr. Joseph Fortin and Social Security disability stopped me from working, however, Dr. Fortin ask me not to return since the bill was not paid.None of the doctors I have seen wiill complete the form.
The Hartford resumed paymentin May 2005 after stopping it for a year.They sent a partial payment in January 2006, then stopped payment again.Iam unable to pay mortgage and utilities without this check. the frustration causes my neck and bacj to hurt more.
Reviewed May 6, 2004
My husband has been legally blind since May of 2002. He has lost his job because of this. He was sent to an eye specialist in Raleigh in July of 2002. After some very extensive testing this specialist cannot find out what his problem is coming from. His best corrected vision now is less than 20/200. He has to get about with a white cane that the blind association from Winston Salem brought out to him. He has disability and life insurance with Hartford, which was taken out in April of 1996. They have denied his claim saying he can work.
His eye doctor cannot believe that he was denied. He cannot drive and is very dependent on others to help him . I had to get power of attorney papers at Hartford's request because Robert could not see to sign his forms. Hartford has lied to us, and nothing has been done.
Where are the people that are suppose to protect people like us? Where are the people that need to convict these frauds? I have written the insurance commissioner of N.C. and they are investigating this and I am going to the senator that represents Caswell county. I don't think that all these people complaining about this insurance should have to hire an attorney because we don't have the money. WE paid this insurance thinking that if a situation like this came up we would have a little money coming in.
My husband and myself are under alot of stress because of this. Our income has gone from $800.00 to $200.00 a week. We are going to lose our home and vehicle. I am facing unemployment in the future with the textile industry doing so poorly. I would like to see Hartford do what they are supposed to do.
The Hartford Disability Insurance Company Information
- Company Name:
- The Hartford
- Year Founded:
- 1810
- Address:
- One Hartford Plaza
- City:
- Hartford
- State/Province:
- CT
- Postal Code:
- 06155
- Country:
- United States
- Website:
- www.thehartford.com