GEICO Reviews

Got an emergency roadside assistance in my policy. Ran out of gas in Indiana near South Bend on I-80. Called Geico, advised the rep from the very beginning that there are 3 kids in the car and we are on a major highway and are scared that big trucks might hit us (middle of the night). We spent 20 min on the phone with the rep verifying our information only to find out that Geico IS NOT AUTHORIZED TO ASSIST US ON THAT ROAD!!! What? Where is the list of which roads they are authorized to service customers and where not? I was never given a disclaimer about these limitations when I was signing up. Ended up calling police and getting a local service which cost us $100.

Threats investigators and simple claims of under $2,000. They rip. Every time I have tried to file a claim they put through the ringer with person after person and then interrogations by the rudest, most condescending arrogant idiot in the company. I would never give them the life raft in a sinking boat or food or water if they were dying.

I was misinformed by their agent, who assure me that I would not have any problems. Nonetheless all I got from Geico was an apology nothing and nothing more. Their lack of knowledge and trained agents cost me 3x more than what I would have originally pay.

I didn't get the policy and good that I didn't. I don't think the policy was bad but the customer service was the worst. I lived at NYC for 3 years. I recently moved from NYC to Providence, RI, very happy to get my first car. I had definitely drove for years back home but got my US license 9 months back. I called customer service, gave her details. Her name was Amber. I had heard from my friends that if I have more years of driving, my insurance rate will be less even if I drove in other country. So I told her to have multiple years in my profile. She gave me a quote of $189/mth for 6 month or price of 6 months upfront. I chose previous. She checked my driver's license and told me that this is valid if I am taking policy for registered car at New York but not at RI as I don't have that many years in US. So now my policy will be $350 a month.

I'm with GEICO FOR ALMOST 8 YEARS. I never had any accident, that's why I never had customer experience with GEICO. This is the first time I need help from Geico, and I even can't explain in words. How Horrible was it. On June 30th 2015, an Uninsured motorist hit me hard from the back on the red light in the middle lane. They agree it's no fault collision cause by an Uninsured motorist, but they still investigating for almost two month to verify he's uninsured motorist. Even I already provided the police report already more than a month ago. Every time I talk to customer service agent I gotta hear a new story. Also they have promised me three times my adjuster will call me back in a day or two and it has been 6 weeks. I didn't receive any call. Even if I call they can't connect me to her.

I was doing online quote, it said I qualified for $82 for 6 months. I don't have insurance so I went ahead and did it. Paid my down payment, then got email that said they wouldn't charge me, but I had to call them to start policy. I called they then told me I had a balance from yrs before and kept my money, so now I am without insurance and money and they won't refund my money back to me.

So it all started about June 28th 2015, told my wife to take my car to a car wash. As she was backing up with my new car and started pulling forward, some old lady backed up and hit my car. We both have GEICO so we filed a claim because the old lady did not want to file nothing. Then GEICO called her, she admitted to hitting my car, then she called back in and stated that she was caught off-guard and she did not hit us, we hit her. We submitted 14 pictures and 3 videos to GEICO, we also had the manager of the car wash as a witness give a letter with his information that he witnessed the accident! GEICO states it's our fault or no one fault! We argued and finally, still no luck because this company is a fraud!

Went online to get a quote to compare auto and homeowners rates (multiple cars) and these idiots have now sent DMV a notice that one of my vehicles has lapsed liability insurance coverage!! I found their rates to be unsatisfactory and did not choose to do business with them!! How they have any right to do this is beyond me! My policy with my current insurer is in good standing and current!! Where does GEICO get off sending anything to DMV concerning insurance policy information they have nothing to do with in the first place??? Never done any business with them and won't ever do any with them for sure now! Created a mess for me to have to deal with just because I got a quote from them and decided not to get a policy from them because they were overpriced?

Amanda ** is the adjuster on an accident for one of her clients. Her client hit me. I was hit on a Friday. Called GEICO on Monday. The adjuster was out of the office. I called my insurance. They said there was nothing they could do unless we put in a claim on our insurance. Tuesday, I called her office once and she had went to lunch. Another time, no answer, and a third time and finally got a hold of her. She took my statement and told me that she has not received the statement from her client so she could not make a decision on liability. I emailed her the police report, clearly stating her client is at fault in the accident. I confirmed with her that she received the email. I spoke to her client directly on Tuesday and she said that they had in fact taken a statement.

Had Geico for over 15 years but when we went aboard and returned, our premiums almost doubled. Never had an accident or changed to another company. They have no loyalty to customers at all. We had a claim for a simple no fault that costs $635.00 about 6 years ago. Our deductible is and always has been $500.00. This company is not what it states to be at all, military and veteran friendly. They didn't even want to see our driving record and insurance aboard. Just stuck it to us like a new customer. Needless to say they were dropped and replaced.

I had a small collision driving out from my parking space and hitting the other car on the road. It was my fault, the bumper went off. I took my car to the auto body shop and then I was waiting three weeks for the damage estimation. In addition, the estimator didn't contact with us, took the bumper and just literally disappeared! I was calling Nationwide Inspections (they were responsible for the estimation) every single day saying the same story and every single day they promised me to have the estimation next day. It took them three weeks to do something. Then I was told by Geico that I can try asking for car rental reimbursement even if I didn't have it in my insurance cause the waiting time was sooo long. And of course at the end Geico just screwed us up saying that it's not possible. I'm switching to different company, cause don't want to think what would happen if the accident was more serious.

Took 2 weeks to approve supplement for body shop causing me to run out of time on my rental! I ended up paying out of pocket! Took 6 calls just to get a real person! Kept getting voicemail & unreturned phone calls! I'm switching companies! Will never use them again!

Had a claim for broken skylights on my RV, being working with a rep for about 90 days. When an offer was made for the total loss, found it to be about 7000 dollars lower than the value of the RV. When I questioned GEICO about the claims process and asked for in writing their resources to base their offer for the Total Loss. Was told that they look at what has sold in my area in the last 30 days within 100 miles To get an offer. What happened to NADA value, for the RV and options? Does that seem fair since due to market ups and downs?

Been with GEICO for 7 years. Had an accident in 2014, my fault. Filed a claim and everything was taken care of perfectly. Had an accident in May of this year, had a police report stating the other driver, insured by Esurance, was at fault. Claim went into arbitration, was strung along being told the chances of getting my deductible back looked good since there was a police report. 3 months later I get a letter stating that GEICO was closing the file on my claim since neither GEICO or ESURANCE failed to prove liability. Rates are great but I'll pay more to another company that does their job and looks out for their clients.

I know that everyone has a different experience with every company but I had a bad one with Geico today. I found a charge to my debit card from Geico that I had not been authorized. Representatives from Geico acknowledged the charge, but would not tell me whose account was using my card. I was told that it was my problem, to call my bank, and to file a police report because it wasn't their problem. As I tried to find out more about what I should do, the supervisor hung up on me. At this point I have called the bank, cancelled my debit card for fear of Geico trying to charge more to my account, and will be filing a police report with Geico as the guilty party.

As I was turning off highway 70 Havelock NC onto Ketner blvd, I was struck by another vehicle who ran the stop sign. I was told that even though I had the right way and "I" had to slow down almost to a complete stop to make the turn, and I saw the vehicle approaching the intersection where she was required to come to a complete stop and look both ways (which she did not do or she would have seen me) GEICO has told me I should have stopped. The young lady ask if we could just exchange insurance information which I was hesitant to do so but after talking to the police and my insurance co. who said it was ok I did so. (report every accident to the police no matter how small). Needless to say I have been screwed by my and hers insurance co.

My 21 year old son was hit from rear on July 10 2015. Since my son is a college student and I pay all of his insurance, I called and spoke to Talia **. Talia was very RUDE. I told her that my speech was impaired, but it did not matter to Talia **. I ask her to text me or email me since she was having a hard time understanding me. Talia said no, she could not do that. So I told my son to talk with this woman. My second and hoping it's my final encounter with this RUDE Woman was on August 12, 2015 . My son got a letter in the mail about the $250 offer that Talia made him on 8/6/15. I called Talia. She ask for the claim # and once again she act as though she could not understand me, so my son got on the phone and Talia told my son that he must be influenced "by your mother."

I requested an address change online... It takes me to a screen that says finish. On that screen it gave me a higher premium and monthly payment - well out of my budget. Upon emailing customer service, they were of no help and continued to give me the same story of how the area I'm moving to has a higher rate of damages... Seriously? An upper middle class area is better than an area with gang violence??? I emailed back that I wanted proof to justify the increase in my monthly rate and premium, I have yet to hear back. Is anyone else having issues with this?

I sent in for a quote on a vehicle that is not being driven, and I am thinking of giving the car to my daughter as she is moving into her own apartment. GEICO takes it upon themselves to take an inquiry for a Quote and added her to my insurance and changed my premium from $96.00 to $1094.00 without even asking me. Then when I call about the dispute the rep tells me I need to fax in paperwork showing my daughter has insurance or fax in paper accepting responsibility for the car if she drives it. No I will not. I did not ask you all to add her to my insurance policy. Why should I have to submit documentation to have her removed. Unprofessional and rude this representative Hannah was. Cancelled my policy effective 12:00 pm Central Standard time.

My car went down and I cancelled my auto insurance. I was told to send them an email which I did. When after three days it wasn't returned to my debit card I called. "Your card wouldn't allow the return. It has been mailed to you. If you don't receive it in five to seven business days call back." So I called at day seven. I was told it hadn't been cashed and there was nothing they could do for 11 days. I called back on day 12, after talking to my debit card company and my post office to find out if that was the problem. Master Card said "if they can take it off they can put it back on." The post office told me the most it should have taken is 4-5 days. I called back and found out after 12 days it was sent to the wrong address. They cancelled the check while I was talking with them.

I recently had the misfortune of a minor accident after 13+ years of driving accident free. I was backing out of my driveway and made it halfway into the street when another driver across the street slammed her car back into mine. I am insured with Geico, she is insured with Allstate. Upon exiting our cars she admitted fault stating "I am so sorry I didn't look around each way and I didn't see you there." Unfortunately I was not in the mindset to record the conversation. She also stated "I don't see any damage on my car. We can exchange policies just in case."

I have been a GEICO for over 12 years (since I first got my drivers license), all of my vehicles have had full coverage on them over the years. I recently put in a claim because my vehicle was stolen and they said that while they reviewed my claim they would put me in a rental car. It took them less than a week to "review" my claim, where they stated that I would have to go after the party that stole my vehicle and that they would NOT pay my claim and I could no longer get covered for a rental vehicle.

I've always enjoyed Geico's ad campaigns and even had a policy with Geico for a few years. As a customer holding a policy, I never encountered bad service, and aside from annoying hold times on their phone lines, my experience with Geico was adequate. THAT was before I had to file a claim against Geico. In April of this year I was involved in a car accident that was not my fault. I was sitting at a red light (and had been for over a minute). It was rush hour and I was the last in a line of about ten cars waiting for the light to change. It was a beautiful afternoon and I had the convertible top down. I did not see or hear it coming, and literally did not know what had hit me.

I have been with Geico since 1997. Originally, the relationship was good. The past few years I still stayed with Geico through poor practices such as: $50 rate increases every 6 months; being redlined (I moved one ZIP code in the same city and the rate increased by 40% from 500 to 700 every six months); and I was hit by another driver, driving the wrong way, and while my car was stopped. Since we both had Geico, the agent simply assigned 50% negligence to both of us without any investigation. My appeal fell on deaf ears. Other than a speeding ticket in farm country 3 years ago, I am ticket and accident free.

Just like to say WTG Geico, I've been a client for over a decade and for the first time I actually had a claim. What did your claims adjusters do? Told me that the guy who was going to T-Bone me and ran me off the road was not responsible for the small amount of damage to my car because I was a good enough driver to not allow him to hit me. So even though his insurance had already claimed responsibility, your adjuster told them "no it's all good, we got this" and then charged me my deductible because it was a "2nd accident and completely my fault."

Jennelle called to verify info on my policy. She was racist for my Spanish accent, she was rude and did not answer my questions. All they want is to raise the policy and then if you ever get into an accident they will make up millions excuses to not pay you. This people is careless and unprofessional.

I was in a "fender Bender" on 6/15. For reasons I cannot understand the accidents was ruled my fault. The guy hit from behind. I disputed the police report with Fort Worth because it has statements I never stated or the other party for that fact. The old man who hit me didn't remember hitting me. He actually turned into a local restaurant, park and went to have breakfast. The officer had to go get him and bring him out. The other party said he hit a pole and not me. At that point I was upset and I immediately filed a claim with GEICO (my insurance). When the Police report came a few days later I saw what the officer put and pretty much lost it. He said... I moved over into his lane and caused the accident. Not sure where or why he got that idea because I was slowing down at a red light long after changing lanes and was hit from behind. After all that I filed a complaint on the officer since I had "proof in pudding" the cop was stupid!

I was in a car accident about 3 years ago in which a Geico owned car ran a red light and hit my Toyota 4-runner, mainly in the front end. Geico paid for the damages ($11,000+) to my car and said that I had a "lifetime warranty" on the repairs. Within 6 months the front door panels had started to come loose. I took the car to the Toyota dealer and was told that the repair was done sub-par and the whole panels would need to be replaced. I have attempted to contact Geico service reps multiple times, never getting someone on the phone, always leaving messages, and never getting a response. I still have the loose door panels. Over a year ago I started noticing that the paint on the front hood of the car, as well as along the side, where the Geico repair company had to re-paint is peeling off and the underlying car metal is rusting. Apparently they did an inferior job of painting as well. I am still unable to get a response from anyone.

I was using the Geico app to get a "quote" on adding a driver to my policy. It gives 2 options add a driver now or get a quote. I selected get a quote. I went through the whole process and at the end it say "save your quote." I did this and it added the driver. When I called to get it removed they told me it's their policy to add anyone who falls within the guidelines of the questions they ask. In order to remove the driver I would have to get proof that they have insurance with someone else! Very shady and very disappointing!

My car was vandalized July 4th. I reached out to Geico for assistance Rep; Ramiza ** assisted me. I know I have a deductible of $1000. Ramiza ** informed me if I used an auto shop directly affiliated with Geico I would not be held responsible for the payout of the deductible. That was a lie blatant. Whether I chose a Geico Express repair or the local neighborhood auto shop. I'm still responsible for the deductible. I definitely learned this today when the auto adjuster told me "no money no car." I have been on the phone all day with reps. Supv. Even an exec supv. I have no vehicle. No transportation. Left stranded in the street with my one year old son. Stroller. Car seat. No one was helpful. I can't cancel the insurance because then I will incur dmv fees for the plates. I'm really at a loss and all because the Geico rep Ramiza ** misinformed me and lied. I'm taking this all the way to the top.. When all is said and done I'm finished with Geico forever.

Rude insurance people on the phone. They rejected me and wouldn't tell me why, when all I have is a speeding ticket for 4 miles per hour over, and then the representative laughed at me. I was very offended, and I had a large commercial policy with them that I will not be using with them anymore.

After 7 years with Geico and NO accidents or tickets, I let my Geico auto insurance lapse past the due date and went with Progressive, as they were less expensive. I figured Geico would just drop me since I did not pay the bill. Then I finally did call to cancel ten days after the past due date, just in case. They sent me a bill for nearly $80, claiming I owed them for the time I had insurance with them and did not pay. They said if I could prove I had other insurance during that period, they'd drop the charge. I sent them the new insurance declarations page from Progressive as proof and they immediately turned my account over to collections.

I had an appointment to have my auto repaired as Geico determined that there was equal fault in incident. I just had small damage to my Lincoln Navigator 2014. I was told by the adjuster that they couldn't give me an idea how long it would take to repair the damage and that it could even be longer than a week! I was told that they COULD have to order a new fender or bumper for my OLDER model 2014 navigator with 8000 miles so I would have to pay for my own rental car while my drivable barely noticeable damaged vehicle sat on their lot while they ordered a part and I pay for a rental car to have the repairs.

I'm an IT professional with an income of over 135k annually. However, I did not arrive at this career using the traditional route of a 4-year education; only two years. I had two cars insured with GEICO for nearly 7 years (and not asked about education level). I asked for a quote on my home just this month. I was asked my level of education to obtain a better discount. I immediately became angry by the unfairness of this for myself and all others who do not obtain the best rates based on a stereotype that a 4-year education makes for a better customer.

Looking to insure my car while I am teaching abroad. Got a quote for the state minimums for the car insurance online and it looked good. To confirm, explained my situation clearly with GEICO in email to verify, saying, "I will be an expat teaching abroad in China, but I need to leave my car here at my parents' house in Massachusetts, parked in their driveway," stating" I'd be come for about 2-3 months/year." GEICO responded saying, "While you are away, you will be able to keep your vehicle in a storage plan. The storage plan comes at a lower cost than your traditional auto policy as it only carries comprehensive and collision coverage. Once you are a GEICO policyholder, you will be able to start your storage plan by contacting a GEICO Customer Service Agent at 1-800-841-7475."

Was hit by a Geico insured. They are now denying my medical claims as they don't feel I was hit at a fast enough speed to be injured. My guess is they deny everyone and hope they don't get an attorney. I'm sure their insured are paying this high lost of litigation. TERRIBLE COMPANY. So glad I've always chosen AAA.

My daughter is a customer of Geico auto insurance. Recently she was involved in an auto accident which at the time of the accident was determine not to her fault. She was traveling through a green light and another car turned left into the side of her car. When it was time for statements the opposite party lied and said she ran a red light. Geico claimed it to be a 50/50 at fault claim. Both parties are Geico customers. The other party has liability and collision and my daughter having only liability. Geico simply took the other parties word. This results in Geico only having to fix one car. They did not do any investigation of the damage, no site investigation, nothing. My daughter now has a totaled car without any assistance from Geico. If the other party had not been a Geico customer would they have performed and proper investigation.

My vehicle was involved in an accident on 7/14/15. The driver who was driving my vehicle was Sandra **. Sandra was driving my vehicle and the driver of the other vehicle insured by Geico was behind my vehicle. When my vehicle went to make a right turn the driver of the Geico vehicle failed to slow down and swerved to miss my vehicle causing her to hit the side of my vehicle and a pole. This ticket issued to the Geico driver clearly states the exact accident that happen at the time. Geico is discrimination because the driver who was driving my car is Hispanic and could not speak English. I have been informed by Geico that it was at both cars' fault and they would not fix my vehicle. I am very upset at the discrimination of this company and that they have took side with their driver. I have attorney working on the case due to the driver at Geico being at fault and Geico not wanting to repair my vehicle.

We all have to have car insurance but no one ever wants to use it. I had the misfortune of having to deal with the headache that's usually involved in being in an accident not once but twice this year. And I have to say the people at Geico have been awesome. They were so kind and understanding. They do everything they can to give you peace of mind in what can be a frustrating ordeal. It doesn't matter how many times I call and how many different representatives I spoke to, the level of professionalism and service they provide has been perfect. Kudos to the management team there for keeping their people happy... it shows from the customer's perspective and after my experience I have been acting like a bit of a spokesperson for the company by telling my friends and coworkers how satisfied I have been.

My windshield was damaged on the Freeway by a large brick/ boulder on the Interstate. I was unable to catch the truck to get the necessary information. I called Geico to file a claim and was told that it would have to be at my expense because my deductible is $500.00. They can definitely take your money every month, but paying a claim to the customer without the customer being inconvenienced is beginning to be a rarity.

My wife was stopped at a stop sign, their client was on the phone and hit her from behind, but GEICO own people said 511.14 to fix and GEICO wants to pay 60% when it's their clients fault. What the hell is GEICO trying to pull. So for all you drivers that want try to screw other drivers, when it's their fault... One answer (GET GEICO) hear and so far found they are the BEST.

The insurance adjuster was not professional, present during initial file for damages, nor did he inspect my car when it was supposed to have been completed. The repair shop nor GEICO cared. I wrote to the main office and still have received no reply. GEICO is the worst in the insurance business!

I called the automated line to change my billing info because I had closed my old banking account. Geico sent payment request to my old bank anyway then charged me the returned check fee. Then told me if they refunded the fee that would be a rebate and rebates are illegal (per very rude sup Katie). I then looked up the word rebate only to find out that rebates are not illegal.

Very very rude investigator. Will cancel my policy just as soon as this awful experience is over with. Never go with Geico!!!!

I received a renewal for my auto policy which I have had for ten years with Geico. In Feb 2015 it was renewed for $356.30 for six months. My renewal for Aug 2015 is for $536.70 for six months. I called Geico to ask about about this and was told that had they had to pay out a lot of claims. My part of that was a $71.00 road side service. It is still the same car that I am insuring with the same usage and I have a clean record. I would like to get a 50% raise at work also. I am mad!

My son was entering the apartment parking lot when a vehicle rammed him head-on. The vehicle had failed to stop at a stop sign. They exchanged insurance information. I received a notification from GEICO that it was not their client's fault. Their client admitted fault and said he was on his father's policy. I have called, left emails and sent letters. Geico will not reply. The damage to my vehicle is in the $2000 range. I am very very upset. Not all Insurance companies are crooked like this.

I have been insured with GEICO auto insurance for 17 years now. I switched because at the time the rates were lower than my previous company. My rates with GEICO have gone up a bit over the years - but really not badly considering it's been 17 years. I did want to shop around, however, now that my daughter is nearing driving age. Insuring a teen is pricey and as a single mom on a budget I needed to make sure I was getting the best available rates.

Was looking for car insurance; LOVED GEICO 10 YEARS AGO!! Now...not only did the insurance agent flat out lie about who does and doesn't need to be placed on my policy (obviously upselling) but apparently GEICO has now decided that they are only going to insure NO-RISK DRIVERS, as if anyone knows what that means. As soon as the agent labeled me a DRIVER AT RISK, HE HUNG UP ON ME! If I wasn't offended yet, I was by that point. I have had one ticket my entire life over 5 years ago and never been in an accident or needed to file a claim. MODEL CITIZEN HERE. They told me to "call again in 6 months" when I was less of a "risk."

Geico is good at giving low estimates. Then when you sign up and pay they tell you there is an incident on your record... an incident that I already claimed!!! Then they tried to tell me an incident 3 years ago on my daughter who lived in another state was added to my record. The accident was in her name and with her vehicle and it was a no fault yet they once again raised my rate. I dumped them as they thought I would stay with them now that they had me past my renewal date. BUYER BEWARE. Don't be fooled by low estimates. I would not use Geico!!!

My son had this ** insurance company and was killed by a drunk driver. Called this company and requested a refund of the premium he had paid in advance. Rep stated that they required the customer to request the refund. At the time, my son was in the Surgical Intensive Care Unit, unable to communicate verbally as he was intubated and on a ventilator so he could breathe. Rep was advised of this and nonchalantly replied that at his earliest convenience, my son would have to request the refund. Ultimately, when my son passed away we again contacted this ** company and requested a refund due to my son's passing and was told that they cannot issue a refund without his consent. They did not ask for a death certificate, nor did they give their condolences or ask what they could do. They simply said "nope, nothing we can/will do..." my loss… This company and their reptilian counterpart can, simply, jump off a high cliff.

Other party hit my car in a parking lot and left a note so I could contact him. Claim went to GEICO. GEICO directed me to their claims facility (body shop). I found out they wanted to do "spot repairs" on my brand new (<1000 mi) car. They also did not want to pay for the rental of a car similar to mine, telling me that it was my expense if I wanted to do so. I learned I could take my car anywhere I wanted to.

I got into my first accident about 1 yr ago. I'm 44 & with Geico for over 10 yrs. They handled the claim quickly but when I tried to file a claim for hail damage they asked me to see an adjuster. I did and he said there was no damage. I let them know I had a quote for a paint job and wanted to make sure all was ok... I got it painted but Geico said I tried to file an erroneous claim and canceled collision coverage for my whole family. And now they reduced our liability coverage and sent us all to some other sister company when the renewal comes up in September. I paid my bill in full within the first 3 months and full coverage for 3 cars isn't cheap. This company has no loyalty to their customers. They are great you need or use them. They paid me less than 3000 for my car in over 10 years while I paid full coverage premiums the whole time with no accidents and only 1 ticket. BAD BAD BAD company!!!!!

So I started a policy as primary and put my parents on as favor, being it was cheaper for driver discounts and such. 2 days later they had dropped my coverage and was not notified whatsoever, but didn't drop my parents? That's not possible. But that's the info that was provided to the DMV. So no notice for 4 months, that I had no coverage but was paying for it. So I found a better deal, changed insurance companies 4 months after. I got pulled over due to an expired registration. No biggie, my own fault. Continue to renew my registration and there's a "stop" on my vehicle. Turns out my registration was suspended and they still had GEICO on file although I had had them in 4 months (8 months unknowingly). So now I have to pay 600$ for my registration. Thanks GEICO.

I recently made the switch from Esurance to Geico on July 2nd. The reason being is that Geico quoted me a rate of $860 for six months. On July 6th I received an email telling me that my insurance premium is actually going to be $1,192. They stated the reason for the change was an accident was not reported. Even though I did report the accident and the sales rep John ** said he found that accident in the system and quoted me the $860 even with the accident (I believe there should be a recording). Now 4 days later that changes. There is nowhere in my emails that they sent, where they say that the original quoted $860 is subject to change or did the sales rep ever inform me that the $860 could change. I would have never made the switch if this quote was given to me. To me this is very similar to a bait and switch.

I was considering leasing a new vehicle but was unsure if I could afford the car and the insurance. To be sure, I called Geico up from the dealership, gave them all necessary information about vehicle I was considering, and they gave me a monthly price quote of $121. This was surprising and I mentioned this to rep that that was an even lower price than the liability I was currently paying with Geico on an old vehicle I had at the time, which was $147. The associate verified that my rate would indeed be $121/mth for the new vehicle. Because of this I purchased vehicle and was shocked when my first bill of $409 came in the mail. I spoke to representative from Geico and they managed to reduce the policy by $100/mth of which I am appreciative but that doesn't change the fact that I would have NOT purchased this vehicle if this was the monthly payment, since we are a one income household.

I fell for their commercials that state, repeatedly, that "15 minutes can save you 15% on car insurance". HA! When I got the quote I nearly fainted. I asked them if that was for a year or more because their ridiculous quote was ten times what everyone else quoted! This company and their commercials are a joke. Save yourself a ton of money and buy a policy with Shelter like I did.

If you try to request a quote you are asked for your birthday & home address. Once you enter personal information and a Michigan address, you are directed to send Geico an email. I see this as a breach of confidentiality, as you entered your birthday and home address which are not needed, as Michigan residents will not be able to get an online quote.

I called GEICO to "get a quote" for my daughter - mind you I've had this auto ins for 10 yrs. Well they tacked her onto my policy without my permission!! Then they told me my rate was ** dollars. They did not ask if I wanted to add her but the FACT THAT she doesn't even live with me. This was outrageous. I asked them to take her off and they in turn told me I NEEDED to prove she wasn't living here. They wouldn't take her off. So I was forced to CANCEL my policy and go with some other insurance. I hate the fact they think they can do whatever and then you HAVE TO PROVE yourself. This is BS! I don't recommend GEICO to anyone. Stay clear of those money hungry **!!!

Months ago I joined with Geico and from the minute I called them to start service I was given the runaround and misled as well as rude service. First the female agent told me a much lower quote and down payment price. She also told me that I should sign up for recurring payments. I hesitated because my ssi is deposited on the first of every month and it was a few days before then. I mentioned that to her and she clearly stated to me that it was no big deal - just sign into my account and change the dates for the payment to be taken out of my account so I agreed and signed up for recurring payments.

My experience with Geico was great, until the shop they referred me to damaged my vehicle. After that both the shop and Geico denied all damages and has left me holding the bill. Geico should not refer policyholders to a shop that performs faulty work ESPECIALLY if they are unwilling to stand behind their customer (with an A+ driving record and no claims).

I reported my car stolen. The representative would not process the information unless she spoke with the detective who was assigned to the case personally to which I might add worked night shift. So it was hard for the two to communicate due to Geico representative got off at 5:00 pm. She would not accept the police report nor would she accept any faxed information from the police department. This was time consuming. Further a month later they still charged me for two vehicles even though one was reported stolen. My question to them was why I would have to notify Geico once more to take the vehicle off the policy. Why wasn't this information generated and why wasn't I advised of Geico's procedure. Their ans was "I don't know. My apologies and what else can I do for you?"

I was rear ended by a gentleman who is insured with Geico. After filing my complaint and taking my vehicle to the collision center I was very displeased with the service. The issues that occurred as a result of my accident was damage to the rear of my vehicle and my radio. The adjuster stated that he could fix the rear but could not fix the radio because it was highly unlikely that it stop displaying properly as a result of the accident. He asked that I take my vehicle to the make's dealership and get an estimate and information stating that the radio display is no longer working as a result of the accident. I did exactly what he told me and then he backs out and says that the dealership did not give them enough evidence (which they did) and that they will not fix my display screen.

Had a family policy for 7 years, mother on the policy gets into her first and only accident when she felt her steering wheel lock on the highway. She broke her pinky finger and totaled car, but didn't hit another car. This happened in June of 2014. Our family policy renewed in August and our premium went up a couple hundred for the next 6 months-1 year, with the accident notation on the policy.

I recently took auto insurance from geico on 06/18/2015. I had a toyota corolla L 2015 car on it the day I brought and I paid approximately 286 $ for one month and purchased my auto quote for 12/18/2015. At that time my collision was 500$ deductible. Later on I changed the vehicle on the same policy number calling the customer service representative by phone. They suddenly raised it to approximately 400$ and when I asked them to reduce my billing cycle payments, he suggested me to raise my deductible, as claimed it would definitely lower my monthly payments, so I agreed but he immediately increased my deductible to a thousand dollars and did not resume my monthly billing cycle. I thought it would be effective from the next billing cycle but unfortunately was effective from the same day.

Our car was hit by a Geico insured driver. Police report and all witnesses to accident stated it was 100 percent the Geico insured driver's fault. Geico (**) is stating that their driver is only 80 percent responsible for the accident because from their viewpoint some place in Texas not in Kansas they can see that we could have stopped in time to avoid a collision. Watch out people who are on the road with Geico drivers, their insurance does not pay for accidents. I would never encourage anyone to get Geico.

They keep increasing premium every 6 months. When you ask them why, they send you "pre-compiled" auto-reply. I wonder if they lure in clients from other insurance companies with a low premium rate and then deceive them increasing premium every 6 months.

Filed a claim insured through Geico. I was in a accident in Philly. The insured though lied about the accident. I provided police report, have video, pictures, witnesses, showing the man tried to pass unlawfully on my right, causing me to collide with him on a right turn. This driver came up behind me while I was stopped at a Burger King exit. He drove up on the lawn to get on my right side and continued to turn right when I was also turning right. Hello, the violations are clear about passing on right in every state driver's manual. The results, my car is totaled. I contact my insurance, his, which is, you guessed it! Geico. Geico will take your money, raise your rates, refuse to pay claims for any or no reason. They are the worst insurance company ever. They are known for bad, dishonest business practices. Which why, I would not ever buy a policy through this company.

On 6/15/2015 Geico withdrew my monthly policy agreement. For some reason without my permission on 6/23/15 geico withdrew the amount again for the second time in the same month creating an overdraft charge on my account. I have spoke to Geico employees as well as supervisors and have gotten the same response from them.. It's my problem, even after Geico has called my bank on a three way conversation with myself and had my bank explain to them that the overdraft was created strictly because they withdrew the money twice. According to accounting it is my problem and Geico will not refund me for the overdraft they created. When I asked the supervisor to explain to me why they couldn't fix this problem, she refused and hung up on me.

Geico: "Thank you maam, your refund will be in your account in 2-3 business days." 1 week later - nothing.

My car was totaled in an accident with a GEICO customer. The GEICO agent tried to head off my insurance company, State Farm. Their agent called and offered about $400 dollars under the NADA value for my car. They based this claim on every piece of junk car they could dig up that was similar to my car in make, model, and mileage.

Began the insurance process back in Canada before arriving North Carolina to make sure GEICO gets everything they need for legitimate insurance. They insured me within minutes for an insanely low rate of $250 for 6 months. "Recommended" I get abstract (Canadian driving record) so they can offer lower rates in the future. Couple months later, got slapped with $600 bill for not providing abstract. Every agent I spoke to had a different story. Finally got supervisor involved, who found out he could request abstract through his office... Promised refund after abstract was received.

I am quite surprised that an insurance company with this popularity would not stand behind it's proposed coverage for a no fault individual coverage. Other party ran a stop sign, hit the car, sending it thru the front lawn of a homeowner. And although clearly noted on the police report, and if interviewed probably back up by witnesses of the incident, Geico is claiming they will only cover partial damage of the accident and no fault individual is responsible for the balance. Sadly, I have to state that based on my experience with this incident, I do not recommend Geico to anyone. There is a reason why their rates are cheap and I guess this is it. Consumer, please think before making your decisions about your insurance carrier. Thank you.

My vehicle flooded on 5/26/2015. Claim still not settled. DID call many time but no luck. Insured with Geico for long time, this first time claimed filed. Thinking to switch another insurance company. Very disappointed.

Resolved. Thank you and I have been notified that the check is in the mail. I appreciate and understand that Geico tries to locate your stolen vehicle in the process of processing your claim and have procedures to follow. Thank you for your professionalism.

I had Geico Insurance for about a year. I recently had a auto accident and filed a claim with Geico. I called to tell Geico to cancel the insurance so that I did not pay for a car that was involved in a auto accident. This company cancelled my policy for a month prior to the accident on purpose so that did not have to pay for the damages. The Geico agent never told me that she was going to cancel the policy and make it 30 days before the accident. This company SUCKS.

Ok, I just got off the phone with a customer service rep because my wife noticed that our insurance coverage is going up $100. My daughter had an accident a while ago and it has no effect on our account anymore according to the rep. Their reason for this increase is that they are reviewing the accounts in California and are rewriting the accounts. Really there is nothing causing a reason for an increase except it just is. When is the government going to really protect people from insurance company greed.

A GEICO insured driver pulled out from a stop sign and T-boned me on passenger side door, forcing my car to also hit a median sign on driver side. He was cited for failure to yield to a through highway. The driver seemed pretty straight to me, admitted fault (even coming up to my window when the police were done to again say "I'm sorry, it was an accident - I didn't do it on purpose."). The GEICO rep claims he was told that their driver was stopped - I said, "Yeah, stopped at the stop sign then pulled out and hit me..." He denied the liability.

I have 4 policies with Geico - ALL BEING CANCELLED. This company is nice until they have to pay a claim. Been hung up on, been lied to too. Reporting this matter to the State of Massachusetts.

Piece of crap company. I downloaded the Geico app to make paying easier. Instead I made my payment and was told my next due date. A week later I was sent a letter saying that I owed half of the payment and my service was stopped. Checked my card that I made the payment with and there was no money on it. AWESOME! Thanks guys. Now I have a credit collection service billing me! Don't go with this company unless you want money stolen from you and bad credit.

I was with Geico insurance for a few years, I switched because they surprisingly gave me a better rate. I used to call in my payments but when that became inconvenience I signed up for the online account and started making my payments through there. I originally paid with a debit card, at one point I had to cancel my debit card due to fraudulent charges and I used my bank account for a payment. I was requested to enroll in automatic payments in order to use my bank account, thinking oh how convenient it will withdraw the last day of every month... WRONG!

I had progressive insurance and I am paying 290 so I called GEICO and made a quote with them and the agent on the phone said "So it's 264." After we proceed and I was about pay he goes "Ok so it's going to be 340 dollars a month!" I was like "What???? You said it's gonna be 264 including taxes" and then he goes "Yes but there was some miscommunication because someone put the use issue date of your license on 2009 and it's actually 2013!!!" It's a complete fraud and DO NOT RECOMMEND ANYONE TO HAVE THEIR AUTO INSURANCE WITH GEICO!!!!! WORST INSURANCE EVERRRRRRRRRRRRRRRR.

Geico's client lost control of their car, hit me in a head on collision. I had a broken sternum, shredded muscle from my chest to my back, and ligaments are stretched in my back ribs. My $9000 truck was a total loss $34000 + dollars, they did pay that. Then Geico acted as though they wanted to compensate me fairly for injuries. Do not believe it and do not speak to them. Their client was charged and admitted fault... They called me when I was heavily medicated after leaving the hospital and said they could not pay for my truck until they interviewed me. They want to gather information to use against you with no intention to compensate you fairly. I lost 6 weeks of work last year and physically feel 10 years older. I earned from $17,000-19000 per month last year. Geico first offered me $500 for wages, $8000 for pain and suffering and to pay my medical. They then offered $2500 for wages.

I went online to Geico.com to get a quote for my son & husband’s vehicle. The quote I was given was $137.20 a month which is great but when I called to talk to a sales person because I needed to check on payment methods. The sales guy quoted me $173 - $220 a month. I ask why the online quoted $137.20, he said we had a claim in September 2013 but couldn't tell me what the claim was other than it was a "no fault", if you're going to penalize someone then you better have documents to back it up. We have not had any insurance claim since winter of 2009 and that was not with Geico. I would not recommend Geico for anything.

First off I will say GEICO has the best phone customer service once you get past the automated part. Five stars to ** who went above and beyond to handle a serious situation with my account until the issue was resolved. Thank you.

Claim number **. From the beginning of the claim process, the process was difficult. Not knowing who to talk to what part of the claim would be handled by whom. We were not given valid information. Told by one representative to talk to the other and visa versa. They were insensitive about our loss and treated us like we were liars. After submitting the necessary receipts and invoices for our lost personal property and uploading photos the information was never retrieved and we were told without the items and receipts and when I presented them with the property and receipts for a portion of the loss I was told although it was their Geico covered clients fault they weren't going to pay for our substantial property loss or my sons personal injury. I believe because we are African American we were treated unjustly and disrespectfully like liars.

My claim was do to minor accident for recall part on my car. The dealership never notified me by mail email phone call. Hints why I was placed at no fault. I take the car to auto shop contracted with Geico. Informed the shop to tow the car to any other dealership but the location it was towed to. My car sat at that dealership for 2 weeks! I had to pay my deductible twice. My deductible was for 500 dollars. Was charged 501 dollars. (No I have not yet got my refund.) Also the first adjuster assigned to my claim cut off the car rental before all repairs were done to my car. Leaving me and my 3 year old stranded. Then I get a call by the contracted auto body shop with Geico claiming all repairs were done! Guaranteed the work at 100 percent of the dealership's work without having his shop confirm it.

I had an "at fault" accident 2 years ago, in August 2013. Afterwards, Geico increased my insurance from $150 per month to $220 per month. Yesterday I received a letter from Geico stating that as of July 2015, it is going to increase to $373 per month, due to the accident. I asked for a copy of the edict from the state of Calif., as they blamed the increase on the state's new "safe driver" qualifications, and they refused to send it. They said that their letter to me was proof enough. Isn't two years after my accident a little late to raise my rate. They have already increased it once due to the accident. I cannot pay $373 per month for insurance! My Honda lease is only $185!

Price quote did not reflect the advertised savings.

I received a free upgrade for rental car but had to pay taxes. Accident was 100% fault of their insured. I was told to get the money from them. I should not be out a penny for this.

On 3-29-2014 at 9:45 am I was rear ended by a drunk punk with no license and driving another person's car! I had whiplash and an ac/Heater vent popped out of the dashboard knocking out a tooth, loosening another, and damaging more. But geico refuses to pay and I have 50 grand right after the collision and another 100-200 grand if that runs out but geico's adjusters refuse to pay! They closed the case and are about to have the shock of the company's lifetime in business! It is going to cost them millions after I get finished with serving them! They lie. Always ask what will they do if there is an accident!

We are insured with Geico and we never make any claim from them even if we had accident for we know we have to pay a deductible. Last May 2005 I had a bad accident and it involves a chain reaction for four cars. I was rushed to the hospital and a police arrived handed me my driver's license and ask him if who's fault was it "he said it was my fault" even though I didn't receive a citation. I admit I hit the car in front of me for he did a sudden stopped. I was observing the man that he was talking to the other drivers while on the scene. I ask everybody if they are fine and after 2 weeks I receive a letter that some drivers are making a claim, some hired a lawyer and the guy I hit looks like he lives in his car with his son because I saw household stuff in their trunk such as comforter, pillows etc.

I have been with Geico for several years. My premium is paid until June 30, 2015. I just found out that they cancelled my policy as of May 23, 2015 because I did not send them some information they wanted. I never got any letters. When I offered to give them information on phone, they wont take it saying it has to be mailed. They said I will have to drive without insurance until it is reinstated. How can they do this and get away with it. I have no choice but to seek legal help.

I have been Geico for past 7 years and keep on paying premium once every 6 months but recently they charged me 227 extra telling that they extended my premium coverage date without asking me. And, on calculating they had just extended one month and charged 227 extra for a month. I called to the customer service but keep on insisting me that that is due to extension of coverage period. I never requested for extension and just used to update every 6 months. Then now they raised my premium to 578 for every 6 month with minimum coverage at the state of Texas and with 1000 deductible. I was not happy with them then started shopping around and found $200 less for 6 months premium keeping the same coverage. Now, I am feeling like I have been ripped off with Geico for past several months.

I enrolled my cars in Geico's insurance plan. They offered me an "installment" plan but did not tell me that there were additional charges. I got a bill 6 months later for charges unrelated to my car insurance that I DID NOT APPROVE. I felt they pushed me into a plan that they could charge me more for without telling the customers. I spoke with a customer service representative in hopes to rectify the situation but they basically said "sorry for the miscommunication, nothing we can do." And continued to charge me for this. AGAIN, very poor that GEICO would do this to their customers. :(

I experienced a theft and had to change my bank account info. GEICO, as well as other companies I pay online, were contacted the next business day that they needed to change the online bank account they make payment from. The GEICO rep. did not care and said they would charge my account an extra $20 and treat it as a returned check. I froze my bank account on Sunday, reopened at the same bank Monday morning, notified GEICO that same Monday morning which was when they were trying to take out the automatic payment, and got screwed by GEICO as well as the people who broke in my home. Everyone else I contacted regarding the new account was very nice and did not have any additional charges. GEICO really does not care.

I just had a Geico customer service rep hang up on me. This is after asking why my rate had increased so drastically (by more than 50%). He said, "You lost the California Good Driver Discount" because I had gotten a ticket. However, he refused to give me the breakdown. In other words, I was asking for the specific amounts for why it had gone from $1,000 to $1,500. In other words: Comprehensive, collision, etc. He kept cutting me off and saying "Do you want insurance? I've given you the insurance quote." I was politely saying, "I need more information, please." And then he hung up on me.

I had a car break down on a PDX bridge, scary. Geico wouldn't tow my car. I had to pay the tow guy $200. Then my other car breaks down on the side of the hwy and Geico only covered 10 miles for tow and charged me $8 per mile after that when I was only 20 miles from home and had to anticipate a 2hr. wait time! And I have full coverage!!! No tickets, no accidents!!! I pay insurance for what!? OTHER PEOPLE'S ACCIDENTS… GEICO SUCKS. I WILL NEVER GO GEICO. SURE THEY’RE THE CHEAPEST - you get what you pay for.

We have been a long time customer of Geico and was very satisfied until this time when we had our car repaired lately. When we complained about the work the repair shop had done both the Geico Adjuster (**) and the repair shop technician (**) had just been ignoring us for the past month now giving us those promises to no avail. Lately, I was told by the Geico Adjuster that he cannot do anything about it when in FACT the technician had been promising me for a month that he will do something about it. When I told the Geico Adjuster about those promises, he also made a promise to me that he will call me back. Been waiting for the call but no call for a week now. Same thing PROMISES, PROMISES, PROMISES. We are now very dissatisfied.

I have three siblings, we all had similar social security number and similar names. When I registered Geico this year April. They automatically added my information under one of my sibling's account. From their account, it shows my social security number, and license ID number. I called Geico to make sure I have my own insurance, and my insurance is not under theirs. They made sure that I have my own insurance, HOWEVER, my sibling's account still shows my information.

I let my roommate put her monthly Geico insurance charges on my visa card because she doesn't have a credit card. She didn't pay me for her May installment and the payment didn't go through on my visa card. The Geico rep. she spoke with told her that I blocked Geico from taking the payment when that WAS NOT the case. I didn't have enough credit open on my account. This lie from the Geico rep. caused my roommate to become so angry that she physically accosted me. I have now blocked Geico from my account and advise that no one let them have access to their credit card for automatic payments.

Okay, so I get a quote from GEICO and was reasonable. They set up payment plan and down payment. I get my policy and insurance cards in mail. Now, they change my policy without my consent. I think that is against the law, right? You don't make changes to a contract that you already agreed to. Needless to say, the premium went up and made payments higher than originally agreed to. Once this expires, I will be looking for a different insurance company.

On January 1, 2015 a car was going too fast, spun out and struck my house doing $1250 worth of damage. It took me until March to finally reach a settlement figure with Geico as they didn't want to pay what the contractor bill was. I fought and finally got them to agree to $1225. That was March and I signed all the forms and faxed them in. It is now June 1st and I still don't have my money. The claims adjuster will not return my calls and I have left messages on her supervisor's phone and he too will not return my calls. This has been a nightmare. I'm not sure I will ever get my money. I am in law enforcement and based on my own experience and what I have seen over the years, Geico is one of the worst companies to deal with.

I put my adult son on my insurance policy last year but he no longer has a car and has lost his driver's license (suspended) so he is not driving. Meanwhile I must continue to pay $300 a month for him on my GEICO insurance policy because they will not just take him off my policy. I have to prove that his license is no longer suspended - which is ridiculous because it is suspended indefinitely. I have never ever missed a payment and even referred many of my friends to them. I am warning them now of what I am going through. I have never had a problem with dropping a car or driver on any other policy I have ever had. Ludicrous. Don't insure with Geico.

I am taking them to the small claim court and WILL GET every penny back from them!!!

Geico has costed me my small business my job almost cost me my home. All with a now 4 months old baby. They do not honor their premium policies nor the add ons they sale you. My truck was stole and wrecked on 2/2/15. I just got a rental and still fighting for payments to be paid. They sold me 10,000 $$ accessories insurance plan that they won't cover any of the upgrades I had done to my truck. They don't return calls. I have 4 different people I have to call and none of them give me answers. I get text instead of phone calls. Tired of the games. Worst insurance company I've ever had. Well soon I will lose everything from be accused of stealing my own truck to have everything I've worked so hard to get. Taking and losing my small company. I have ptsd and depression and uncontrollable panic attacks. They do not care about their customers just about their money and how they can't get out of paying claims.

On March 15th 2015 my wife and I purchased a brand new 2015 Honda Pilot SE, added it to our current GEICO policy and drove it home, with 6 miles on the odometer when we left. 2 weeks later, we drove the Pilot to FL with our 3 kids to go visit their grandparents and a week after that drove it home... 2 hours from home, I was stopped at a red light, and BAM, rearranged at 45-50 mph by a young woman in a Scion XD!

I have been an auto policy holder for only six (6) months. Within this period, I'm quite satisfied with the premium they charged me. But unfortunately, this renewal period, I accidentally look at my email and found out that after this six month period, they already raised up my premium from $227.00 to $236.00. To my surprise, after six months of coverage, a rate increased at once, didn't even wait for a year to do it! So I called up their billing number and ask about it and I was told about the "rising cost of insurance." What did I do? I told her my son is currently insured with them, too, and his renewal did not change. She said he's due for an increase, too! (What a BS). If that's the case, in my mind, you will lose me & my son as your client. I believe this company is in the business of deceiving/luring people to get their business. I will not recommend this company to friends & family.

I was on the sidewalk riding my bike to work when a van came flying out a Tim Horton drive thru without looking and ran me and my bike over, pinning my left foot under the driver side left wheel. The driver was insured by Geico. At the time my medical coverage had lapsed and only way I could see about my injury, I had to get a referral from my primary doctor due to a change with insurance coverage. I had to wait nearly 6 months and nursing myself back to normal nearly.

On 3/19 we were rear ended by someone who was represented by Geico. She rear ended a car that had 4 people in it. 2 of us had injuries and 2 didn't. One of the injured parties was returning to their country on a specific date. Even after being told that date twice, the claims rep still called for his info AFTER this individual left the country. Additionally, after I settled my claim, one day later another medical bill came in for $200. Prior to submitting my bills I did call and confirm that this was the final bill and was unfortunately given the wrong information from the hospital.

Found better rates on my auto policy and switched to another insurance company and GEICO charged me $91.30 cancellation fee. Will never recommend GEICO to anyone.

My wife's 2007 Softail Deluxe had suffered from wheel damage. We had took it to Snake Harley-Davidson in Twin Falls, ID. The shop in Twin did a great job keeping in contact with me and let me know what was going on with the bike. And that my adjuster wanted to use the damaged tire that was on my wife's 2007 Deluxe. Snake Harley-Davidson would not agree upon using the damaged tire. I should not had to pay this much money for the bike so I had to purchase another tire out of my own pocket.

Called roadside to have my suv which I pay extra for every month for (ERS) from geico. Towed. I HAD It towed to a shop but their price at the shop was not reasonable at all - $3000 to fix a sensor. So a few days later I call geico roadside service to have it towed back home. THEY say no they only provide it one per car breakdown that I have to pay the tow 100 percent out of pocket (they would only tow if the car problem was fixed). I would obviously drive it home if it was fixed and not need a TOW! How is that even ok? So I pay geico extra money every month and can't even get another tow which I feel like I paid for already every month. I'm very angry at geico and their roadside not assisting when needed. Thanks for nothing from your 14 year customer.

Two weeks ago my vehicle was looked at by an adjuster named **. My vehicles rim, wheel, brakes, rotor, tire the whole passenger front side was marred and AAA came out to pick me up. The tow truck driver told me he's seen this type of incident before. He said my caliper pin probably broke off resulting in everything else breaking all on it's own a GM problem, that I should file with my ins company. And it would be covered under comprehensive and my deductible would be about $100. So that was Sat evening on my way to see the fight.

I would never recommend Geico to anyone, the worst customer service I have ever experienced... To Whom It May Concern: I recently had my insurance cancelled with Geico and the way in which it was handled was truly undeserved and without reason. I have paid my premium on time every month, I was also sent a letter stating that because of my clean driving record my insurance was being lowered. Wow, that was great. I left for Italy with my husband on February 3, 2015. I am in Italy until September 15, 2015. I decided to keep the full coverage on my car and I also added another driver so she could start my car and drive it when I was gone to maintain the car. While I am gone the person that is looking after my car is also checking my mail for me and living in my home. Everyday she sends me a photocopy of any important mail that I receive.

Think twice before using Geico as your insurance. My car was hit in a parking lot by a man who provided me with all the necessary paperwork to start a claim. They refuse to cover it saying that **, the individual who hit me, has not confirmed the accident therefore the claim is denied. I have a copy of his driver's license and insurance that ** provided and I made a copy. Is it my fault that ** will not contact them? Maybe they should have a better system of contacting their policy holders. Just beware Geico will do anything to get out of paying.

My car was vandalized & the perp had Geico - so did I. I filed a claim on the spot. They wanted to use my insurance. I said no. I was violated twice. Recently I asked for an extension to pay my insurance - they cancelled my coverage. I reinstated insurance & then cancelled them

A Geico insured vehicle rolled on highway 277 between Del Rio and Sonora, TX and did damage to my property. It damaged approximately 150ft of ranch fence, 3 mature hardwood trees, left a lot of trash and allowed the escape and death of 3 exotic animals that we depend onto make a living. No one from the law enforcement, the driver or vehicle owner ever tried to contact us about the property damages. It took us a month to get a police report to find out who had the insurance and the accident.

I backed into a tiny pole and did pretty minimal damage to my car. I have insurance with Geico and made a claim and was recommended to go through Geico Auto Express for the repairs. I told them I was leaving for the beach in about 12 days and that I needed it before then and I wasn't able to afford a rental. They assured me my car would be done within 5 business days or basically a full week.

Another Geico policy-holder wrecked my parked vehicle. Police were called and I immediately reported the accident to Geico and provided the policy number to the other party and also provided the accident report. 4 days later, nothing has been done. Geico states that they have been unable to reach the other party as their phone is disconnected and that I have to wait 8 days before Geico does anything.

Worst company ever. I was starting a new policy agreed for them to take money out my account on Thursday when my pay check went in, but instead they took money day before at midnight and now I'm stuck with overdraft fee. So I canceled it due to your horrible service and now have to wait 5-10 business days to get my money back. That's how you lose customers!

My husband is insured with GEICO & around 4/09 had to file claim. Because the adjuster assigned to his case didn't get response to an email that had been sent to another CSR working on the case, the adjuster only paid for 17 days rental instead of the 19 we HAD TO HAVE during repairs; which wouldn't have been found out about had I not been viewing charges to my $300 credit card showing charge of $44.97 from Enterprise. This caused me some unnecessary issues & has left a BAD TASTE in my mouth when I hear the name GEICO. I will definitely tell friends to stay away from the company & if already with, watch their backs for stabbings. Having been covering America for a very long time, I wouldn't have thought a reputable company to stoop SO LOW.

The contract I signed for auto insurance said I'll be paying $500 for car insurance then you guys charge my bank account 760?!?! Overcharged me after I canceled you guys which I owe you nothing and you still charged me. I disputed the charge with my bank.

About two months ago, I tried to file a glass claim for a stone hit on my windshield. I was told when I took out the policy three years ago that stone hits would be covered under this part of my policy and not processed the same way a broken window glass claim would be processed. Lo and behold, when I tried to file a claim for a stone-hit-damaged windshield, this company tried to bill be $500 to complete a $100 windshield replacement and even before I tried to begin the process and quite a while before these sleazebags tried to gouge me for $500 to complete a $100 repair, wouldn't even speak to me about the claim before trying to complete the classic "upsell you on a thousand bucks worth of crap you don't need and will probably never even bother using" insurance spiel.

I had a fender bender going 5 miles an hour. I had a few scratches on my front bumper. The 2008 Altima had a lot of damage on the bumper that was impossible for me to have caused that kind of damage. I informed geico, the man was trying to milk the situation and I requested before any money or damage was repaired to contact me. Well that did not happen, they dished out 3k. I have not had a ticket or accident in 15 years. Since I am the policy holder my wishes should have been acknowledged. I have know Geico to deny claims because of minimum damage.

Ok. My daughter sitting in her brand new car in Connecticut highway traffic April 28, 2015 and gets rear-ended by a guy insured by GEICO. State police gives the GEICO-insured a ticket for traveling too closely. State police trooper stated GEICO-insured went under my daughter's new car. Ford dealer estimated $5,500 damage.

Ready to explode. Hit a pothole a few weeks ago where it destroyed a New Michelin Tire only a couple of months old on my car. I took care of it out of my pocket. No problem. Well while reading on the net I saw where Pothole damage could be covered under your States Insurance. Well I looked that up and being it happened on a local road I guess I am out of luck. So yesterday I decided to contact my Geico insurance Representative to see if it is covered under my Comprehensive insurance where I have a 100 Deductible. I call Geico and I was assured it was covered under Comp but was told if there was any other damage on the body of the car or chassis the rest would fall under Collision. I told the Geico Representative that there wasn't any other damage just the tire. Luckily the Aluminum rim wasn't touched. Well she sets up a meeting for me to go out and see the Geico Claims Adjuster this morning about a 20 mile round trip.

My wife and I were shopping for a car for my senior daughter who had just signs a scholarship for track to college. We called Geico to see what the rate would be if we added another car and make her the primary driver. Geico informed my wife that our rate was going to go up by $250 per month if we added a car or not because my daughter had had a wreck on the very first day she ever drove, almost 3 years prior. They said they had made the mistake but that regardless the rate was going up. So out of the blue, by making a phone call my insurance rate doubled almost.

A few days ago my fiancée and I called GEICO in regards to car insurance. I was told I would be paying $241 a month - Ok, that was fine. He went as far as to say we should ignore the first sets of paperwork that comes in the mail which shows a higher amount. Why give false and incorrect information in order for someone to take insurance with you guys. My next step will be reporting you guys to the Better Business Bureau.

By far the worst insurance company I have dealt with. I got into an accident and the assessor and the customer service rep were telling me conflicting information. No one from the company went out to investigate or take pictures...just, "Well, from both statements, it sounds like you're at fault so we're taking full liability." Simple as that. No effort whatsoever to try and investigate.

I'm a customer for over 8yrs with no tickets and no accidents. I son backs in to a pole at his college and they jack the rate up almost 100.00 dollars a month. When I call in and ask why the Geico representative has the nerve to remind me if I change insurance company the accident will go up for the next 3 yrs. The auto insurance really needs to be regulated from price gouging just because they can. Nice article...I can see that happening. https://www.consumeraffairs.com/news/auto-insurers-gouge-lower-income-safe-drivers-study-finds-012615.html.

So I was shopping for a new auto insurance. Geico seems ok at first. I answered all their questions about the car, the house, the driving background. They gave me an ok, not too expensive but not cheap either. Being a good driver for more than 5 years with NO incident I was shocked to see the high rate. But ok I was willing to pay a little higher to go with a big company like them. The rate was locked in, credit card info was exchanged and letters were sent out. I was good to go. I even created an account and confirmed the rate. This was all done with a LIVE REPRESENTATIVE. 3 days later I got an email from them saying that after the underwriter looked at my ENTIRE DRIVING RECORD they will increase the rate by couple hundreds dollars. Their question when trying to get me sign up with them was about any driving incident in the PAST 5 YEARS. I got dinged up one time when I was a young stupid college kid, but that was 7 YEARS AGO.

I have had Geico car insurance for about 15 years now. I have been very satisfied. I had some claims years ago and they were all handled efficiently. More recently I have had to use the Roadside service and those also was handled efficiently. I am also real pleased that they always ask if I am in a safe place before proceeding to call a towing company.

We are not insured by Geico, but the other party is. Our car - a 2004 Taurus - was parked in front of our house. The other insured creamed the side of our car. The adjuster called us within hours and began the processes; it was declared a total. We were quite concerned that our highly revered car would be worth zip (we did our research). The agent came out in a timely manner to handle the car so it would not be cited as derelict. It was quickly towed and we got a check for over twice the book value of the car! I will begin research to convert to Geico!

We have had GEICO auto insurance for over 20 years and an umbrella policy for over 12 years. We called GEICO to increase our umbrella policy and my wife casually mentioned that we have a separate unit on our property that we rent on Airbnb. The GEICO rep rudely told us that they are immediately canceling our umbrella policy, this despite the fact that Airbnb provides separate property damage coverage of $1M. We asked for a manager to call us back and explain. So far we have not received the promised call back. In the meantime we were told a letter of termination is being sent to us. This is not the way you treat a loyal customer of 20+ years. We will shop for another auto insurance provider and get our umbrella policy elsewhere.

After initiating insurance with Geico, with a paperless account and auto payment, I was supposed sent a letter in the US Mail asking for explanation on a previous accident. This letter was never received, nor was an email with the letter sent, again, to a "paperless" account. After seeing that no monthly payment was removed from my checking account this month, I log into my online account to find out the status of my account. After going through the automated system I was told that my account was up to date. I almost hung up, but decided that things didn't seem right and asked for a representative. I discovered from the representative that my policy was not renewed, for failure to respond to the previous form which I never received. Supposedly they re-sent the form, again through the US Mail, on a "paperless" account without sending any notification through email.

Been with insurance for over 13 year. In 2011 lost control on black ice and damage $2000 worth of repair. File claim in 2013. Another incident then 2015 they drop us. Well we got insurance for protection. During 7 year no accident. They didn't complain but after more than 2 accident they drop us. That not fair.

I got into a car accident back in September of 2014. At no fault of mine, I got rear-ended by another vehicle. Unfortunately, my arm was damaged and resulted in having to get surgery. I had to be out of work for a couple of months. I pay a monthly premium to Geico for a certain coverage which includes coverage for loss of earnings, health services, etc. Geico has treated me with nothing but disrespect. All of my loss earning checks were late. Everytime I called them about it, they all gave me the run around telling me different stories. My claim adjuster was changed 3 times. Even the supervisors were no help at all. I had to go back to work before my time because they were very inconsistent with the checks. They send me appointments to see their so-called doctors on a certain day, and the letter was written and sent out a couple of days after the actual appointment.

Very very angry at GEICO and their ** policies! I was covered under family insurance for 5 years and was looking to get my own insurance. Called them in December and got a quote for $160/month. Called in March, I got $170/month. When I called while buying my car at the dealership, they increased the cost to give me a $270/ month rate!!! I went online to get a new driver price quote which was $141/month!!! When I call, they give me different story every time! ** reasons and excuses to give me such a high rate!!! Common GEICO get your act together or your GECKO will be run over by one of our cars!!!

We cancelled Geico because Progressive offered us a better deal. Geico acknowledged that they owed us a refund. Then several days later they took over $90 on account we have specifically for bills. We only keep enough in this account to cover our bills in order to protect ourselves from fraud. This caused us overdraft fees. We called to complain and Geico said that they would refund us. We asked how long, they said a week or more because it's up to our financial institution. We asked them to cover our overdraft fees. They said that's a whole different set of paperwork we have to fill out. I then called my financial institution and found that Geico lied. My credit union said they will refund me the moment that Geico returns our money. We called Geico to complain again and they told us in a very condescending manner, "we have already explained to you, this will take up to a week and a half. There is nothing that can speed this up."

My husband ** got into an accident. The other was at fault but he was lying about it. Didn't take the time to really do an investigation. Where the accident happened there is camera to prove that my husband wasn't at fault. We leaving this company.

We carried GEICO for about 5 years - while we lived in a neighborhood with home ranging from $200,000.00 to $350,000.00. We got a good deal on our auto insurance. Then we moved to a neighborhood with homes in the $100,000.00 range. Immediately GEICO red-lined us by raising our six-month premium by almost $100.00. Though our new home costs a lot less than where we had been living, everything else remains the same. In our new location, less than 10 minutes from where we lived before, we have the same exact situation: two off-street parking places, on a cul-de-sac, with the same two drivers who have the same driving record as before.

I'm very disappointed in Geico services, and how Geico do things now, I've been lied to time and time over again. Since the accident, it's been a month since I've seen my truck since the accident... however not knowing that I would be a victim of SWAP AND BAIT... BECAUSE all of the repairs have not had been met... They treated my truck like it was a piece of CRAP, THE BODY WORK was horrible, the paint is bad, hood is not straight, bumper used parts from a JUNKYARD... AND YES, I HAVE PROOF TO BACK UP WHAT IM SAYING...

My children and I were leaving from the gas station and there was a vehicle in front of us. All of a sudden the vehicle put the reverse lights on and I beep my horn numerous times to try and stop the wreck, but the vehicle in front of us continued to reverse and bang. I called the police and no police report because he said that it was not a lot of damage and it was night so you couldn't see all of the damage, only a exchange form. Also we went to get examined at the hospital the same day and there was minor injuries, but also emotional distress. I called and filed a claim the following day on the at-fault vehicle. I had to call the adjuster and she recorded my statement of what happened. She went from being cordial to being offensive, insinuating things and misjudging me. Bringing up things that had nothing to do with the accident. I'm a good mom and a good person and it was wrong for a stranger to misjudge me that way.

On January 15 2015 I picked up my car which is a 1978 Ferrari from auto shop. I had smoked and had some new catalytic converters replaced. I left the shop which is about 40 miles from my home. When I got in town I stopped at a store and smelt something burning. When I went to the back of my vehicle the rear bumper was melting as well as my rear tail lights. I could see that the exhaust guards paint had burned off. I called Geico and they had my vehicle towed to a local shop.

I renewed my insurance plan with Geico and my insurance had jumped $60. I called for help and the representative hung up on me and when I called back because I had got into a small fender bender they jumped my insurance payment up $60, then offered a discount of only $17 a month if I go and PSI for a driver's course. I am very unsatisfied with this insurance.

My car and two others were hit while parked on the street. My car was completely demolished. Had to have it towed to a garage to get it off the street. It's been six months now and Geico still hasn't settled the claim. It's my only car and I can't get another one until I'm paid. Also the garage is charging 50.00 A day for storage. But Geico has yet to do anything about moving it. Now they're telling me that there's not enough insurance to cover the car.

Took out a policy for non-owners auto insurance - initially called just for information, but got pressured into buying a plan right there on the phone. It cost more than insurance when I actually had a car covered through them - but because they're the only company locally that offer the service, I guess they can get away with charging more. Terrible service - they continued to charge me for coverage after I cancelled, and sent collections after me. Won't recommend, or use them in the future. Huge rip-off.

I switched from State Farm to Geico in Feb 2015 because I was assured I would get the same coverage for less. I trusted Geico and took the policy. I was the victim of a hit & run in April 2015 and when I called Geico I was told I don't have Collision.

I have GEICO auto insurance quite a while and never noticed their premium adjustments due to payment directly from my checking account, and recently just removed my one car from the policy and only car left old 2000 model for liability cost for yearly goes to $1065.00 - can you believe living in Long Island, NY? This is totally jack up pricing, like we are couple of aged 55 plus and additional driver above 25 year old. I think GEICO is becoming another giant company to not care about there customer and kind of attitude my way or highway. My suggestion to people who are looking for better insurance, don't go for GEICO, shop around and you will find better insurance. And first six months, they quote you lower price and then they will increase your premium with all kind of Sicily objection and laws you haven't heard before. There is no business ethics applied at GEICO and GOD bless America.

I was in an accident where a ten ton wall fell on me and almost killed me. I couldn't drive, so I had the truck I drove put in storage. I told the geico rep this and they were supposed to give me a discounted rate. Four months later, today I just found out the rep forgot to list it as in storage. So now they are saying they can't do anything for me, just from today. This means I lost over 240$ in money owed back to me! Don't use this company, they are liars and thieves. Horrible customer service and a disgusting excuse for an American business. Absolutely awful.