Consumer Reviews and Complaints
I spent over half an hour over the Phone just waiting for an agent to pick up the phone. They do not provide an efficient website that can add a third party in the policy. This is shameful for a company like Geico! I wish I did not purchase the full year coverage at once!
I called Geico to get a quote for a new homeowner’s insurance and after giving them the information requested, the insurance agent told me Geico was unable to provide us insurance because we owned an Akita (which apparently is on the vicious dog list) and we had 2 kids under the age of 12! We never had any insurance claims regarding our current house, the kids or the dog! We did not know until now what a "high risk" family we are! By the way, if you own any of these dogs good luck getting home owner’s insurance: Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chows Chows, Doberman Pinschers, Akitas, Wolf-hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies.
After several years of reliable car insurance with GEICO, I decided to use them for a new renters insurance policy. This was a mistake. They quoted me a figure of $177/year for my set condition ($20,000 property; $300,000 liability; $5,000 sewage with $100 deductible). I received both verbal confirmation over the phone and email verification of the quote.
After calling back to set up the quote and again confirming these figures, I was sent an Evidence of Insurance form that now stated my policy as containing only $100,000 of personal liability. So I called customer service and was informed that they had "no way to verify" that the original quote email was valid; they insisted on raising my premium to $186 to cover the original conditions. While this increase is small, it represents extremely dishonest business practice. Of course, over thousands of people, this little trick will net a lot of extra money for Geico/Assurant. Many people may not even notice. As a side note, the "inability to verify" is ridiculous in the 21st century and clearly fabricated. Why not let me send you back your own company's email? You can check it against the original.
Please do not use Geico Renters Insurance - Assurant. You are paying for nothing. They will use fraud threat or other rider to get out of paying for your loss. Our movers lost all of our clothes, my gmas china, Christmas tree and several totes of goods. Geico denied our claim cuz third party ins co for movers was contacted. These movers got out of paying because they didn’t pack our goods - loophole. Then, Geico victimized us again and denied claim. We were robbed along w 10 other apts with police report. They sent claim to fraud dept to intimidate us. Read online how vicious these people are. I dropped the claim playing into their hand. Not worth what they would put my family through to avoid paying for our traumatic loss. YOU WILL NOT GET A FAIR OR ANY PAYMENT ON CLAIMS. PLEASE DO NOT USE GEICO. You may save $$ but if something happens, you are not going to see a dime and will be treated very badly.
Great customer service, online website and application. Gives advice, very flexible, able to push out my payments if necessary. Never have to wait for a representative to talk to. Fortunately I have not had any claims yet but my daughter has the same insurance and they were quick to process her claim and resolve issues. They have many policy options to fit your personal needs and pricing. They are the best I have found. I would greatly recommend them to someone looking for new insurance. Great for renters plus you get a discount if you have your auto insurance with them. I am a renter and was able to pick a low price.
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They have good rates compared to their competitors. Everything went well with claims processing except the waiting when called. Their automated system is one thing I would change. I would rather speak to humans but their rep was nice and they were helpful in answering questions. They have policy options that allows you to make the right choice for what you need. Overall, they have a very good policy. The coverage is sufficient to meet all the needs. It helps to know that you're covered in case of an emergency and it makes you more comfortable about the day. I would also recommend them to most people who seek insurance because this is a very good company. The commercials are interesting as well.
You Gotta love the little Geico scooter Insurance get saving money. The coverage is a pretty good deal and they got Good customer service, too. I've been getting good people. I would definitely recommend it to anybody to do it or get it. You guys should try it.
I switch from one insurance to GEICO because they made me a better offer. The policy is simple. You can save yourself 50% by switching from one carrier to the next. And they are going to give you the best policy that fits your benefit. If it doesn't work for you, they will make sure that you're satisfied before you leave. There was a time when I was down and out and all I had to do was call on them and they took care everything from my service. The workers always keep a smile on my face and show that they care and want to help. Before everything was done, they made sure that I was satisfied and save me 15% on a lot of things. I recommend their coverage to anybody because their coverage rates overall with full benefits, full medical, insurance, and anything else that you need to be covered on. Their coverage will last you for at least 20 years if not more.
Every time I had to call customer service regarding any kind of questions, like billing, etc., they have been very helpful. I have not filed a renters insurance claim, but the process seems easy, fast and clear enough and the representatives seem nice and professional. They have a wide range of available options. Their prices are not the highest or the lowest, but they are fair, good value for the service provided. They have a wide range of options, so you can choose the coverage level that meets your needs. Coverage, service and overall value are high.
Helpful, courteous, and very detailed with their explanation. Took the time to thoroughly explain the insurance options and simply answered all the questions. Very thoughtful. Made sure all questions were answered and explained carefully. Went through step by step procedures. Quick with sending an agent out. For the reasonable and affordable prices, the policy is worth every penny. Had many coverage options to chose from. I had 30k coverage and you can definitely go higher if need be. Coverages major damages, guests that were injured while visiting. Or if the roof caved in or damages from the weather.
Geico Renters Insurance Customer service staff appear to be United States based and are friendly and easy to communicate with. Very professional staff. Geico's claims processing is super easy and efficient. Adjuster was dispatched and arrived on time and handled our situation quickly. The claim was processed very quickly. Geico's Renters Insurance offers several different options that will meet just about anyone's needs and budget. Convenient payment options make them super easy to use. Geico Renters Insurance provides the coverage that I needed as well as all the possible options that I could ever ask for. Lots of options means lots of customizable choices.
Works well in any situation with its customers, gets the job done fast and accurately, is very affordable for single or multiple plans and never once had an issue in any claims or situation I've dealt with with them. Works with you to get the problems solved, over compensation for my claims most of the time. Never once had any issues with any associates either, very well mannered staff. They got me the quote I most desired for the coverage I wanted initially and have never raised my rates due to any claims either. Worked to keep my payments to a minimum after any claim. Coverage was just what I needed. No more or less than I wanted, didn't over charge for the coverage I requested and worked with me to get the service I desired. Didn't try to over sell anything or push products and service either.
I was always able to reach customer service when I needed to, and they were responsive. I didn't have any problems they could not resolve. I did not have any claims processed by them while I was renting, but I do not think I would have had any trouble if I had. They were responsive to any calls I did make. This was quite a while ago when I had renters insurance, but my memory is that the coverage was more than adequate. I was satisfied with what I received.
While it is easy to get a representative on the line without much of a wait, I find that the representatives themselves are sometimes a bit unresponsive to questions and requests that need solutions as soon as possible. It took way too long to be transferred to a claims processor and then have to wait and be out on hold numerous times as they went back and forth checking policies and procedures for the type of claim I had. I don't believe that they have the best options as my apartment is small and does not have a lot of things in it yet they price way too high. I think they cover more in the price than necessary for someone such as myself. I have minimal items and not very expensive and yet they did not give me the choice for a lower coverage.
They are a fairly good company. I like the fact that when you call them, you get to talk to a real person instead of trying to do it automated. The service reps are nice and are very helpful. The claims process is easy and simple. No, it is not fun to file a claim because many people think that it will get declined and not go through. However, my claim went through and they called me often to give me the status. The options of the policy were generally good. I wish there were some more options, but for my purpose it was just ok. I like on their site how easy it is to see all the options available. The coverage was fantastic. It covered all of my needs. I did however, read the policy through to see what it did and did not cover at first just to be safe.
Only customer service was in payments of premiums - no claims were ever filed during the time the renters insurance policy was effective. Would assume that things would have been satisfactory, if a claim had been submitted. Policy options were adequate, based on the worth of the items to be covered. Since this was renters insurance that was somewhat limited, but there was some flexibility. Contents and deductibles were the basics of the coverage options available on a renters insurance policy. There would be no need to cover the unit itself.
This insurance is a must if you have rental property to protect you and others. So far I haven't had to file any claims. I am sure that when I do file a claim it will be handled in a timely manner to my satisfaction. The policy has different deductible options that you can get. Personally I took out the lowest deductible since I bundled all my insurance needs. There is three deductible options with the option of other extras if needed. I bundled all my insurances with the same provider to save money and pay one bill instead of different bills.
I am really impressed with the customer service experience. They are really helpful and friendly. Always ready to help and good advice. Very satisfied with the claim processing experience. They are ready to help me always. Never get disappointed. It has great options and easy to understand. It gives many options and easy to understand and keep it straight. I loved it's coverage part. I found it a lot of good value. I found it the best when I go online. So, I always wanted to choose it.
Answered all our questions politely and within a timely fashion. Were respectful of our time and priorities and were not a nuisance or hassle at any time. Claims were processed in a timely fashion. The company was on top of everything and made the process as smooth as possible. No issues here. Many different options to fit your needs. All options were explained clearly and concisely, and I did not feel pressured at any time to make a decision in a rush. Coverage was thorough and no issues came up throughout the duration that renters insurance was used. Very easy company to work with, would definitely recommend.
The customer service representatives were very helpful and friendly. They were very knowledgeable and went above and beyond to find the best rates. I never personally had to file a claim but the whole customer service experience was very pleasant. I had a policy in no time. The representatives explained different policy options and rates as well as different coverage options. I was very pleased with how knowledge that she was. They had options to cover fire and water damage in case of a disaster and also had coverage for valuable and personal items in case of a robbery.
The customer service representatives were very friendly and knowledgeable. I was never on hold for too long and they were always able to answer my questions. Lucky for me I never had to file a claim. If I had, I think they would have been helpful. They usually took care of my concerns quickly. There were several options for me to choose from to adequately cover my assets and remain within my budget. Some had high deductibles and some had none. Coverage options ranged from the bare minimum to the values of specific items. For example, we had several jewelry items and heirlooms we needed to cover and it was no problem.
We had a renter's policy with GEICO (Stillwater) for about 4 years, never used it once. Not a single time. Had our policy on autopay, never missed a payment. Had my wife's engagement and wedding ring insured and paid the extra premium. Last year I purchased a rather expensive watch and needed it insured as well. Provided the receipt and asked for it to be added to the policy. Refused to insure without an appraisal, that's like getting an appraisal for a Honda or Audi... it's brand. After shopping around for 3 months I finally find a jeweler who agrees to appraise the watch taking into account the cost I paid for the item and what it would cost to replace it. Send in the appraisal and get it added at long last.
Get a call about 4 days later from some guy in GEICO stating that the portion of the policy covering jewelry is being canceled because I filed a claim in February when my laptop was stolen from me at the airport. So in essence, I paid for 4 years straight into a policy I never used, I use it once and they cancel it. Shady and not worth the trouble. They want you premiums but God forbid you use the policy for what it's meant for. They don't want to cover anything of value. Lesson learned.
They make it easy to insure many different things together in a home of many people. We switched from our previous insurance company to Geico and have been satisfied ever since. We have, fortunately, not had a reason to file claims as of yet, but what I've heard about the company leads me to believe that it would be an easy process. It offers many different policies with many different payment options. They have the option to chose from many different policies and combine insurance for many different things. The coverage is good and accounts for most things that could be a problem. It leads me to believe we have made a good choice in provider.
My mom had a renters insurance policy with GEICO. After she passed, I was in charge of handling all of her affairs. I called GEICO the week after she passed, and told them that we were still cleaning out her apartment. I was told I could not cancel the policy until the apartment was empty. OK, that makes sense. I called back a couple of weeks later to tell them that the apartment was empty, and they still refused to cancel the policy. I was told that by law they could not close it unless I sent them paperwork naming me as the executor of the estate. I have closed ALL of my mom’s other accounts, including bank and credit cards, with no issue. This is the ONLY company that gave me any problems.
It makes no sense to me why they would do this, except for that my mom had just paid for a year in advance and they do not want to refund her money. They could check with her apartment complex to see that she has not lived there and has passed away, and I offered to send them a death certificate – they were not open to any of that. I will NEVER use GEICO for any of my insurance needs after seeing how they treat customers. There is just no excuse for the way they handled this situation.
I love working with them a lot and so far they have been very helpful. I'd recommend to a friend. I hope I can continue to work with them in the future and use GEICO more. They have been extremely fair with me and I love it so far... I would not change a thing. They have helped me insure my car when it got totaled years ago.
Their customer service was decent, but wait times were very long and annoying to me. It took over 10 minutes to be put on hold and wait for a representative. Their claims processing is very good - they processed the claim very fast and efficiently and gave no problems regarding it to me in the end of it. They have a decent amount of policy options, although I wish they would have more flexible ones that are personalized to my personal needs. The coverage they offer is excellent - they offer a policy for everything of my needs and over multi range flexible coverage package that well suited my needs.
Before I purchased my home I had renters insurance with Geico. The process was easy and I was able to get it all online. I loved being able to combine it with my car insurance and save extra money too. The customer service was great and helped me right away when I needed them. While I personally have never had to file a claim on my Renters Insurance policy I would recommend Geico and their services because with everything else they were very helpful and accommodating. My policy option experience was wonderful. I was able to go online and choose the options that I needed. It was very simple and easy to go online and pick what I wanted. The coverage options that I was available for me to choose from was great. I was able to choose policy limits that made sure to cover all that I needed it to.
Just four weeks back I called GEICO and get quotation for my first car insurance. The same time customer service representative advised me that my monthly payment will be $130, she have charged $198 from my Credit Card. So, again I called them and they have deduct the extra amount from my upcoming monthly payment. The funny thing is just last week they sent me a letter saying that I have to pay $270 for monthly payment. This is really unacceptable. I never trust GEICO and will never use them again.
The insurance customer service is great and conveniently for me to make a courage purchase. But sometimes it kinda slow in service but still great though. And sometimes it make me mad cause it take too long to make a claim processing throughout the day. I don't know exactly about the policy option just yet. But I will find out soon how this policy options work out for me. Cause this is kinda new for me at this time, the coverage rate is kinda high and expensive at the same time as well.
Only contact was to inquire about it as I have my car insurance with them as well. Pleasant phone conversation. I simply inquired about obtaining it, what the cost would be and if I received a discount because I had my car insurance with them. The person was pleasant on the phone and answer all my questions adequately. The rate seem to be more than competitive as I had already inquired of other companies. Geico insurance has always treated me well over the years offering the best rate I could find for equal coverage.
The only claim I ever had was for a claim when my car was broken into. They were speedy to take care of this and provided an adequate sum of money for the loss that occurred as well as the damage to my car. I was referred to a body shop that did an excellent job on my car in fixing it. I was happy with the overall outcome. They have multiple options for the insurance that completely fits my needs. They are highly competitive with options and their rates for the insurance. It is a company I highly recommend as they have always given me the lowest rate for insurance. I do not recall all the coverage options as they are numerous. The only thing I can say is they meet my needs and I would recommend them to family and friends for their insurance purposes.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
GEICO was founded in 1936 and has grown to employ 30,000 associates. The company is headquartered in Chevy Chase, MD.
- Property agency call center: GEICO provides a dedicated call center for property claims. In addition, claims information and contacts for GEICO property insurance partners is available on the company website.
- Renters insurance information center: GEICO provides consumers with education and information specifically regarding renters insurance via its online Insurance Information Center.
- Mobile support: The GEICO mobile app allows customers to have a digital ID card, manage accounts and policies, as well as manage claims appointments.
- Easy access: Customers can access GEICO online 24/7, 365 days a year. In addition, GEICO has 14 major offices around the United States.
- Military discount: GEICO offers members of the U.S. military special discount programs and service options.
- Best for Renters with personal property, renters with high risk, renters who sublet,, members of the U.S. military and renters looking for an online experience.
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GEICO Renters Insurance Company Profile
- Company Name:
- GEICO Renters Insurance
- Year Founded:
- 5260 Western Avenue
- Chevy Chase
- Postal Code:
- United States