Consumer Complaints and Reviews
Only customer service was in payments of premiums - no claims were ever filed during the time the renters insurance policy was effective. Would assume that things would have been satisfactory, if a claim had been submitted. Policy options were adequate, based on the worth of the items to be covered. Since this was renters insurance that was somewhat limited, but there was some flexibility. Contents and deductibles were the basics of the coverage options available on a renters insurance policy. There would be no need to cover the unit itself.
This insurance is a must if you have rental property to protect you and others. So far I haven't had to file any claims. I am sure that when I do file a claim it will be handled in a timely manner to my satisfaction. The policy has different deductible options that you can get. Personally I took out the lowest deductible since I bundled all my insurance needs. There is three deductible options with the option of other extras if needed. I bundled all my insurances with the same provider to save money and pay one bill instead of different bills.
I am really impressed with the customer service experience. They are really helpful and friendly. Always ready to help and good advice. Very satisfied with the claim processing experience. They are ready to help me always. Never get disappointed. It has great options and easy to understand. It gives many options and easy to understand and keep it straight. I loved it's coverage part. I found it a lot of good value. I found it the best when I go online. So, I always wanted to choose it.
Answered all our questions politely and within a timely fashion. Were respectful of our time and priorities and were not a nuisance or hassle at any time. Claims were processed in a timely fashion. The company was on top of everything and made the process as smooth as possible. No issues here. Many different options to fit your needs. All options were explained clearly and concisely, and I did not feel pressured at any time to make a decision in a rush. Coverage was thorough and no issues came up throughout the duration that renters insurance was used. Very easy company to work with, would definitely recommend.
The customer service representatives were very helpful and friendly. They were very knowledgeable and went above and beyond to find the best rates. I never personally had to file a claim but the whole customer service experience was very pleasant. I had a policy in no time. The representatives explained different policy options and rates as well as different coverage options. I was very pleased with how knowledge that she was. They had options to cover fire and water damage in case of a disaster and also had coverage for valuable and personal items in case of a robbery.
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The customer service representatives were very friendly and knowledgeable. I was never on hold for too long and they were always able to answer my questions. Lucky for me I never had to file a claim. If I had, I think they would have been helpful. They usually took care of my concerns quickly. There were several options for me to choose from to adequately cover my assets and remain within my budget. Some had high deductibles and some had none. Coverage options ranged from the bare minimum to the values of specific items. For example, we had several jewelry items and heirlooms we needed to cover and it was no problem.
We had a renter's policy with GEICO (Stillwater) for about 4 years, never used it once. Not a single time. Had our policy on autopay, never missed a payment. Had my wife's engagement and wedding ring insured and paid the extra premium. Last year I purchased a rather expensive watch and needed it insured as well. Provided the receipt and asked for it to be added to the policy. Refused to insure without an appraisal, that's like getting an appraisal for a Honda or Audi... it's brand. After shopping around for 3 months I finally find a jeweler who agrees to appraise the watch taking into account the cost I paid for the item and what it would cost to replace it. Send in the appraisal and get it added at long last.
Get a call about 4 days later from some guy in GEICO stating that the portion of the policy covering jewelry is being canceled because I filed a claim in February when my laptop was stolen from me at the airport. So in essence, I paid for 4 years straight into a policy I never used, I use it once and they cancel it. Shady and not worth the trouble. They want you premiums but God forbid you use the policy for what it's meant for. They don't want to cover anything of value. Lesson learned.
They make it easy to insure many different things together in a home of many people. We switched from our previous insurance company to Geico and have been satisfied ever since. We have, fortunately, not had a reason to file claims as of yet, but what I've heard about the company leads me to believe that it would be an easy process. It offers many different policies with many different payment options. They have the option to chose from many different policies and combine insurance for many different things. The coverage is good and accounts for most things that could be a problem. It leads me to believe we have made a good choice in provider.
My mom had a renters insurance policy with GEICO. After she passed, I was in charge of handling all of her affairs. I called GEICO the week after she passed, and told them that we were still cleaning out her apartment. I was told I could not cancel the policy until the apartment was empty. OK, that makes sense. I called back a couple of weeks later to tell them that the apartment was empty, and they still refused to cancel the policy. I was told that by law they could not close it unless I sent them paperwork naming me as the executor of the estate. I have closed ALL of my mom’s other accounts, including bank and credit cards, with no issue. This is the ONLY company that gave me any problems.
It makes no sense to me why they would do this, except for that my mom had just paid for a year in advance and they do not want to refund her money. They could check with her apartment complex to see that she has not lived there and has passed away, and I offered to send them a death certificate – they were not open to any of that. I will NEVER use GEICO for any of my insurance needs after seeing how they treat customers. There is just no excuse for the way they handled this situation.
I love working with them a lot and so far they have been very helpful. I'd recommend to a friend. I hope I can continue to work with them in the future and use GEICO more. They have been extremely fair with me and I love it so far... I would not change a thing. They have helped me insure my car when it got totaled years ago.
Their customer service was decent, but wait times were very long and annoying to me. It took over 10 minutes to be put on hold and wait for a representative. Their claims processing is very good - they processed the claim very fast and efficiently and gave no problems regarding it to me in the end of it. They have a decent amount of policy options, although I wish they would have more flexible ones that are personalized to my personal needs. The coverage they offer is excellent - they offer a policy for everything of my needs and over multi range flexible coverage package that well suited my needs.
Before I purchased my home I had renters insurance with Geico. The process was easy and I was able to get it all online. I loved being able to combine it with my car insurance and save extra money too. The customer service was great and helped me right away when I needed them. While I personally have never had to file a claim on my Renters Insurance policy I would recommend Geico and their services because with everything else they were very helpful and accommodating. My policy option experience was wonderful. I was able to go online and choose the options that I needed. It was very simple and easy to go online and pick what I wanted. The coverage options that I was available for me to choose from was great. I was able to choose policy limits that made sure to cover all that I needed it to.
Just four weeks back I called GEICO and get quotation for my first car insurance. The same time customer service representative advised me that my monthly payment will be $130, she have charged $198 from my Credit Card. So, again I called them and they have deduct the extra amount from my upcoming monthly payment. The funny thing is just last week they sent me a letter saying that I have to pay $270 for monthly payment. This is really unacceptable. I never trust GEICO and will never use them again.
The insurance customer service is great and conveniently for me to make a courage purchase. But sometimes it kinda slow in service but still great though. And sometimes it make me mad cause it take too long to make a claim processing throughout the day. I don't know exactly about the policy option just yet. But I will find out soon how this policy options work out for me. Cause this is kinda new for me at this time, the coverage rate is kinda high and expensive at the same time as well.
Only contact was to inquire about it as I have my car insurance with them as well. Pleasant phone conversation. I simply inquired about obtaining it, what the cost would be and if I received a discount because I had my car insurance with them. The person was pleasant on the phone and answer all my questions adequately. The rate seem to be more than competitive as I had already inquired of other companies. Geico insurance has always treated me well over the years offering the best rate I could find for equal coverage.
The only claim I ever had was for a claim when my car was broken into. They were speedy to take care of this and provided an adequate sum of money for the loss that occurred as well as the damage to my car. I was referred to a body shop that did an excellent job on my car in fixing it. I was happy with the overall outcome. They have multiple options for the insurance that completely fits my needs. They are highly competitive with options and their rates for the insurance. It is a company I highly recommend as they have always given me the lowest rate for insurance. I do not recall all the coverage options as they are numerous. The only thing I can say is they meet my needs and I would recommend them to family and friends for their insurance purposes.
My customer service experience with Geico is the best. They really care for their customers and are there all the way and help you no matter what until you are happy. Geico claim processing is fast and the easiest to deal with. All you have to do is either call or take pictures and they do everything else. Geico has so many policy options. They can fit into anyone's budget. You can get basic to the best and it's all very affordable for anyone on their budget. Geico's coverage is the best. They offer basic coverage to the best coverage. It just all depends on what you have and want to be covered and of course where you live.
It has been helpful when I Need it to be there. Have been absolutely no issues with Geico as an insurance company. I have been happy. I have been a customer of them for a few years at least. The claims procedures have been useful. They have been doing a lot of things. They usually have a good time period. They get issues resolved for the claim. It is a quick process. They have an adequate amount of policy options. They have a good amount of helpful personnel. They are always helpful. The policy is always good. There are no issues with it. The policy is put through quickly. The coverage is good. I have not had an issue with it. The coverage covers a lot. They help with the options for accidents easy. They help the customer figure out what kind of coverage they are needing.
Geico's customer service is top notch. It does kind of suck that there's no offices to help me but a quick phone call or email usually gets the job done timely. Claims processing aspect is very good. I've been with them for 2 years and have filed 2 claims and both claims were processed and completed in a timely manner. Geico has a lot of policy options fit for different people. I've changed my policy only once in the two years I've been with them but it's a very easy painful process. The coverage is great. The customer service is amazing and everything is just perfect with them. I love Geico. Would definitely recommend them to anyone.
At first I was leery of using GEICO because I believed that their claims were most likely exaggerated and that I would be paying a high premium to obtain my renter's insurance through them. However I was pleasantly surprised that they offered a very competitive rate of coverage and had a very extensive amount of coverage for my apartment. I would definitely recommend them to friends or family who are looking to get similar coverage for their housing units. It is a simple process to make my payments and although I have not yet had to make a claim I know if I do, I will be satisfied with my deductible and the amount of coverage that they will provide. I am happy to be a GEICO customer and look forward to doing business with them in the future.
When I walked in the door everyone said, "Hello." Right then I knew I was at the right place. I have a brand new ruby red Mustang 3.0. I knew the insurance would be expensive. I gave the insurance agent my information that he needed which was a lot, like my name, telephone number, address, driver's license number, and a whole lot more. I believe the whole thing took about 15 min and beyond my belief it was cheaper than I thought it was going to be. It was actually reasonable and I could afford it on my salary. I felt good that I finally an insurance company who has insurance that I can afford.
GEICO is a very good company with great value for the money I am paying. I pay about $20 a month so it is very affordable. They were the cheapest of all the insurance companies. I now have peace of mind. I highly recommend it to all my family and friends. I also use car insurance from them because it is cheapest. Before I was paying $200 with other insurance, with GEICO now I pay $130, so great company overall. I will always use GEICO. I don't think any other insurance company has a better deal. Other insurance companies just want to get as many $ from people as possible. QUALITY. Great customer Service and Good Price!!!
The policy was very easy to sign up for on the website. I was contacted the following day by an agent. I have a name for the agent I can call if I have any issues. He was very knowledgeable about the policy. I just have the standard policy. He made some great recommendations that I had not considered. I installed security cameras and was able to lower my rates. I would also follow some of the other points he mentioned as soon as I can. Great follow up and would highly recommend this company to anyone looking for renters insurance.
I had a mini fire at my place (was limited to just one room, and I was able to put it out fairly quickly) that ruined a very expensive couch (among other things). And GEICO paid out without making me jump through a ton of hoops. Please note, I did have a receipt for the couch and photos of the damage that clearly showed that same couch burnt to a crisp, which I'm sure helped. When it comes to insurance, I find that you get what you pay for. And I'd rather pay a few more bucks per month to actually get help when I need it.
Ok so where do I start. First off this is by far the worse renters insurance I've ever had in life. The adjusters are very unprofessional, they do not work diligently for you and never call you back with status updates. I called my adjuster for 4 weeks straight, requested to speak with her manager and everything and was just given the run around after all their false promises kept failing.
I had a theft claim, that was worth well over 5,000 in value, but these folks bull crapped me around, fed me 1 million excuses as to why they were only able to pay me $433. I submitted every document they asked for, from pictures, to receipts and even the police report. I am utterly dissatisfied with this company and will not be spending anymore money with them and do not recommend that anyone else does as well.
My claim was promised to be finalized in no more than 30 days (which is expected)... Hell it took almost 3 months, only for them to say they could only pay 433 dollars. And lastly, this is isn't even through Geico directly, it's a 3rd party company which was also misleading. Moral of the story, DO NOT spend your money here.
Please - I repeat - please do not get a renters policy with these people. After five weeks of battling behind a theft claim they denied me after I submit all my documents and police report.. they never had any plans on paying me. Be warned...
On Saturday, I asked for a quote on renters insurance to see how it compared with my current policy. I DIDN'T BUY the policy because it was higher priced and to pay month by month, they charge convenience fee of $5. I was clear when I said I didn't want it. I never received anything saying I bought it, but Geico took out an entire years worth of premium, $383, out of my checking account. I wish I had looked at these reviews before even getting a quote. Come hell or high water, I will be getting my money back.
I purchased auto and renters policy bundled coverage with auto payments coming out of my bank account for the last 18 months. I was never told that Geico was not the insurance company for my renter insurance and that the payment I was quoted for both policies would not come out together. To make a long story short they auto charged me for auto insurance $142 a month but not the $6 a month for renters insurance. So when I needed to use my renters insurance from Geico I had no coverage even though when I spoke to a rep about renewing my polices and telling her I wanted both policies they did not give me renters insurance I requested. You should get away from Geico ASAP.
I went online to look into renters insurance thru Geico because I have car insurance with them. I filled out a couple of forms and got a rate I felt was fair for what I wanted the policy to cover. I knew there wasn't enough money in my bank account to cover the payment, so I requested a date a month out so I could make sure I had the money in the account in plenty of time. What a mistake THAT was!!! Two days later I check that bank account and they've attempted to hit the account for the payment I purposely directed to start on March 1, 2014!! Of course there wasn't enough money in there, so I got hit with a $29 fee!! When I called to explain what had happened, I was assured that they would give cover the overdraft fee - no problem!
Fast-forward 4 days later and still no fee recovery! So I called AGAIN (let me tell you what a pain their phone service is! Usually they tell you it's too busy and to call back later!! Yep - I've got all day to just continuously call! I know the trick is they figure you'll just give up and stop pursuing your issue!) and was told that a supervisor review my request and denied it because I agreed to pay for the plan the day I signed up - even though my policy wouldn't start for a month. WHY WOULD I DO THAT? Stay away from GEICO!!! Even if you have to pay a couple more dollars for your coverage, in the long run I am confident it will be worth every penny!! After this, I'm writing to the BBB and the Insurance Regulatory Board. I am looking for new car insurance coverage as we speak!!! What has happened to customer service in this country??
I insured both my new home that we moved into and the old home we moved out of with Geico Homeowners on August 8, 2010. They took three months of payments on both houses at the time I requested the insurance policies. I told the Geico policy taker that we moved out of the old house, that it was for sale and/or rent, whatever occurred first.
On September 27, 2010, even though they are keeping my premiums, they are now cancelling the insurance policy on the old home that is for rent and/or sale because it is vacant. Gee, the economy is so good that there are credit qualified renters just running amok with nowhere to live. I do not wish to rent to anyone who wants, without a thorough credit check and background check, to see what I am getting myself into This is ridiculous that they take your money and then dump you when they were fully aware that the house was for sale and ready to be rented.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
More about Matthew→
GEICO was founded in 1936 and has grown to employ 30,000 associates. The company is headquartered in Chevy Chase, MD.
- Property agency call center: GEICO provides a dedicated call center for property claims. In addition, claims information and contacts for GEICO property insurance partners is available on the company website.
- Renters insurance information center: GEICO provides consumers with education and information specifically regarding renters insurance via its online Insurance Information Center.
- Mobile support: The GEICO mobile app allows customers to have a digital ID card, manage accounts and policies, as well as manage claims appointments.
- Easy access: Customers can access GEICO online 24/7, 365 days a year. In addition, GEICO has 14 major offices around the United States.
- Military discount: GEICO offers members of the U.S. military special discount programs and service options.
- Best for Renters with personal property, renters with high risk, renters who sublet,, members of the U.S. military and renters looking for an online experience.
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GEICO Renters Insurance Company Profile
- Company Name:
- GEICO Renters Insurance
- Year Founded:
- 5260 Western Avenue
- Chevy Chase
- Postal Code:
- United States