Farmers New World Life Insurance Reviews

Customer service is atrocious, I just held tor over 40 minutes trying to make a term policy payment. Why don’t they have online options for this? Customer representatives have been telling me it’s coming for over 10 years. It’s absurd that trying to give them money should be this hard. Upset to say the least.

Never use these guys for anything. The customer service is outsourced so they have no ability to actually help and there is no way to actually talk to a processor that can’t do their jobs. It has been over 8 weeks for a surrender and they can’t even figure out where to send the money when they’ve been taking from the same account for decades. Over eight weeks of waiting for resolution is criminal.

I had a life insurance policy for 31 years and never missed a payment or notice. I received a cancellation notice in the mail stating that I missed the deadline to make my policy current. I called Farmers New World and was told they sent 5 notices to myself and my agent. I explained that no notices were ever sent to me and tried to pay and they refused. I then called my agent and he claims he never received any notices except the cancellation notice. He asked me to fill out 10+ pages to be reinstated on Feb 23 and I would have an answer in 10 days. Once again still no answer or contact from Farmers New World or my agent.

I am being billed by FARMERS N W life insurance every month. I can not find my policy, or the number. My bank says every payment to them changes the ID of whom is recieving the payment. They have no way to tell me where the money is going?

If I could give 0 stars I would. The worst company ever! For a year now I have been dealing with them over closing a policy that was opened up on my children without My permission. My signature is forged. My mother's signature was forged. The company is nothing but a scam and frauds. They have the worst customer service. They refuse to let you speak to a supervisor. I've sent over 20 different documents. Signed multiple different times within the last year. Trying change ownership and close out a policy that was opened up fraudulently on my child. I have mailed, faxed, emailed the same documents over 20 times. Probably more. I have manually signed the paperwork and sent it in. I have digitally signed the paperwork, sent it in. I even went through DocuSign like they told me.

This company has been absolutely terrible to deal with. It took 4 months after my mom's death to receive payment for my mom's life insurance policy. Every time I called I was told I didn't send the required documents, when in fact I sent the documents twice. I felt like I was given the runaround. The customer service for this company is non existent.

I have had a deferred annuity with Farmers New World Life since February of 1990....It pays a minimum of 4.00% interest.... Even though the interest rate is great, the company's customer service is mind boggling horrible. I emailed Farmers a request to transfer money from my Ally IRA to my Farmers IRA....The proper form was filled out. It is now July 24th and the money still has not been posted by Farmers.... I will be rolling over all my Farmers Money to Schwab or maybe Fidelity. Both of those firms have good customer service. Farmers is the worst. Its customer service has deteriorated drastically in the last 10 years.... P.S. My sister and my dad were both long time Farmers agents.... The company is withering away into obscurity.

DO NOT USE THIS COMPANY, My agent is wonderful but don't try to talk to customer support or the supervisors, they have no idea what they're doing. Trying to surrender a policy good luck. It's been 4 months and nothing but a run around

I had a life insurance policy for me and my daughter. I tried to cancel the policy in May of 2024. That is the first time I notified my agent. It is now May 2025, and Farmers New World Life Insurance Company is still sending me notices of past-due amounts. Farmers Insurance has been using the cash value of my policy to pay premiums for policies that I canceled over a year ago. I had two policies. Farmers canceled one but did not cancel the other. Farmers Insurance agents are unethical and untrustworthy. I have had multiple agents and spoken to supervisors who stated that they would take care of my situation. These Farmers employees lied to me numerous times. I would never recommend Farmers Insurance Company to anyone for any insurance needs. They are horrible and have poor business practices.

I am extremely disappointed with this company and my agent in particular. I had been a loyal customer for over 10 years, and unfortunately had to cancel my policy due to an increase I could not afford. I repeatedly reached out to my agent in an attempt to cancel my insurance before the rate increase, and he gave me one excuse after another, and ultimately I was charged the higher rate before we were finally able to cancel the policy. I actually had to pay for a stop payment on my auto withdraw.