Erie Insurance Reviews

I’ve used Erie auto/home since 05/2014. I’ve never put in any claims in nor asked them for anything. Until 11/2021 when a tractor trailer lost 1k pounds of coil. The driver stated he would be held liable for any damages/expense. I asked Erie to help since I had ALL the driver's information, social security number, driver's license number, DOB, address, phone and all besides the insurance provider. Erie would NOT HELP ME IN ANY WAY. I was advised from Erie to seek attorney assistance for this since I don’t have collision. This wasn’t a collision accident & there isn’t a police report. THERE IS A INCIDENT REPORT which CLEARLY states the other party would be held responsible. Well after almost 8yrs at Erie, I’ll be moving to a different provider.

Cannot get anyone to respond to us - over signed paperwork our agent cannot seem to submit to Corporate. Corporate won't speak with us and our agent - not sure what they do. Just a simple paper that was hand delivered to our agent. Local agent in Virginia Beach, VA: 1. Misquoted yearly rate 2. Failed to submit signed paperwork to Corporate for Umbrella policy 3. When we were notified by snail mail from Corporate of the issue, we HAND DELIVERED ANOTHER SIGNED COPY to the local agent. 4. AGAIN, local agent failed to submit to Corporate. 5. We received cancellation check from Corporate for an umbrellas policy that we paid for and signed paperwork. Local agent - no idea why they can't get it together. Corporate - refuses to speak to - tells us go talk to local agent. Our first and LAST dealings with the insurance company. I can't imagine how horrible it would be if we ever actually had a claim!

Erie is absolutely 100% amazing! My husband and I, and now my son, have been customers of Erie for years and unfortunately have had several claims. Erie always handled them extremely fast and their professionalism and care is outstanding! Recently, my son and his girlfriend left our house on Easter and were hit head on by a drunk driver who actually got out and ran off. Thank God they had only some cuts and bruises but my son’s truck was totalled! Erie handled everything within 4 days! Everyone we have ever dealt with through Erie has been completely amazing! We recommend Erie car and home ins to EVERYONE and quite a few people we know have switched and love it! My son’s girlfriend just saw how this recent issue was handled by Erie and is leaving Nationwide to come over to Erie! I cannot thank Erie enough for always being there for their customers and making horrible situations, bearable.

For all you hard working contractors out there, I'd like to share my personal experience with Erie Insurance. I've had Erie for for business general liability coverage since 2011 and I always paid my premiums. The policy was always serviced from where it was originated, specifically a very reputable authorized brokerage firm. Upon renewal this year, I was notified that Erie took my policy and was keeping it "in house" moving forward. My broker warned me that the level of service was going to be torturous and exhausting especially when it came time to request certificate of insurance (COI). At first I thought this might be a tactic to sell me a new policy for a better commission so I decided to stay with Erie based upon my past experience.

Not real sure how to review this particular company without any insults.... Every single True Detail of my experience, if put into words would be a Devastating Insult.... Prey to God that the person who Damages your Vehicle has No Insurance at all over Erie Insurance... At least if they are un-insured and you have un-insured motorists rider on your policy then you might stand a chance of having your vehicle taken care of unlike the experience you will have if Erie has anything to do with it.... Honestly not sure of any possible way of giving an honest review and still maintaining my review within the (below stated Review Guidelines).... So I guess just that fact in and of itself will have to tell everyone what I have learned in a very short period of time.

One of their insured drivers merged into my vehicle after I made a right turn onto the main road. And the photos of the damage corroborate the other driver merging into me. But they said it was my fault insinuating I failed to yield before making my turn. Mind you her vehicle was in front of me in traffic and should've seen me in the lane regardless of yielding or not. Not to mention I honked at the other driver.

It’s amazing that this company is still in business with this many negative reviews. As it’s already been mentioned in previous reviews, very unprofessional service. I was hit by a lady on Christmas Eve who has Erie Insurance. It is now two weeks after the incident and I’ve been paying out of pocket this entire time for a rental vehicle and my car has yet to move to a body shop. The claim manager has yet to contact me and every time I call they tell me that she will be in touch with me soon. I finally was able to speak with a supervisor today who informed me that the accident in under “further investigation” and that they may not even take liability for my claim, even though she admitted and was clearly 100% at fault.

I have had Erie insurance auto insurance for many years, and it is combined with my homeowners insurance for a discount. They have a great customer service team at my local office. There was one agent assigned to me, and I always dealt with him. He has retired, and another agent is now assigned to me. Whenever I need something, or have a question, I call her and everything is resolved or answered during that phone call.

Been with Erie for awhile now. They are cheaper than most. The adjuster that came out both times I was rear ended was great! Problem is, we had a guy rear end us at the end of May, we hired a lawyer since we like most, don't trust insurance companies. We are STILL waiting at time this review, to get a settlement. There is no reason someone needs to wait this long for a settlement that is not their fault. It all went smooth until they was told that a lawyer was hired.

I had been insured by Geico for many, many years. For some reason I decided to get a quote from Erie and found the premium to be a lot lower. I switched to Erie several years ago and have been extremely pleased with their service. My car was stolen about 1.5 years ago and Erie was very efficient and generous in dealing with this claim. My car was never recovered and so I was given $12,500 for my stolen car. I believed I'd get about $8000 for it so the amount I was given was a great relief. It's always terribly inconvenient and painful to have a car stolen but Erie made the experience as good as could be. My agent is very responsive.

Great products, great service, excellent rates. Better than Amica, easy payment schedule and always able to talk to a rep. So far haven't had any problems or complaints. Always have my ID card sent to me each time my renewal comes up and always on time.

I have been very satisfied with Erie Insurance. I was with GEICO before and was paying way too much for my home and auto coverage. Erie saved me about 20 percent from the start and I check them each year to make sure they are in line. I have had one claim and it was handled perfectly. Five Stars ****

The Customer Service is provided by the local agent. That will make or break someone's opinion. I personally don't care for online only insurance services. The price we get is very good. We are older drivers but have been with Erie while our children (now adults) were covered under our policy. After hours service is available.

My agent is always available for me and answers any questions I have. I bundled my house and car with him. Service is outstanding. I’ll never change. My family had been with Erie for years also. A local agent.

I have been with them since 2013. I was paying 963 for 4 cars. Moved out to the County and 833. This month I had to move back to Original address 1204.00 with no explanation why. No changes but zip code.

Was rear ended Nov.30, 2019 by one of Erie's insured. It is now May 11th. I have faxed and called so many times with no results. It has been almost 6 months since my accident with them not resolving it, I have hospital, ambulance and Dr. bills which have not been paid because they refuse to handle the situation. It is a fairly small settlement, I am 65 years old with no means of covering them, If they pay without, me getting a lawyer, just remember that they are slow or no pay. I am very frustrated.

One of your insured ran a stop sign and T-boned me on 9/24/19. I had medical treatment until December 21, 2019. Why won't you answer any of my calls about a settlement. I have called numerous times, even emailed due to the COVID 19 situation. It's Now May 4th, and not only will you not return any of my inquiries, but you have also failed to send me anything. I have submitted all records to you as soon as you requested them. I have been told that I would receive something in January, then February.... And nothing arrived. That is also when you refused to answer any of my calls.

I recently filed a claim against one of their insured drivers after I was hit from behind from an 81-year-old woman who should not be on the road. I faxed my claim, they had a police report, called me and said "your accident looks consistent for what you said happened so we will be cutting you a check and if you need a to rent a car let us know." A week later no check. I call and they are now ignoring my calls and not returning my calls. I later receive a letter saying they are not going to cover my damages. What a shady cowardly company to say they would take care of my car when she clearly hit me and now they are hiding and dodging calls. I actually have the message saved to my phone that they are sending me a check and will be pursuing further action.

We recently took one out of three cars off our auto policy. We always pay full premium for full year in advance, to avoid extra fees. They owed us refund for one car for 9 months remaining that was prepaid. We paid $1356 for full year for 3 cars, and only refunded $149, even though they sent an amendment that showed $248 would be the refund. They are making every excuse to try to justify the very small refund of $149. It’s so transparent how greedy and unethical they are because they don’t want to give up $$ once it’s already in their pocket. We’ve used them for over 9 years now and we thought Erie insurance was better than that. Now, we don’t trust them ever again. Will likely NOT renew.

Erie Insurance, insured, caused an accident. States in police report, failure to yield, Erie's Insurance client. Received letter from Erie stating their client was not responsible, although police report and original statements, state else. Natalie **, signed the letter with contact information stating that if I had any questions or concerns to please call. I personally have placed over 20 calls and my son has placed phone calls. This letter was dated December 11 and it is over one month later and nobody will return phone calls. I can't even discuss the claim as nobody will get back to me. Extremely poor business practices for insurance company. If I could rate them it would be below 0.

I had Erie for a number of years when I bought a house and switched my car insurance from Progressive over because it was cheaper with their multi-policy discount. I had to use the coverage once when my car was broken into and the stereo was stolen from it which they covered the damages less my deductible obviously. A while back I had asked my local agent if there was anything they could do as I felt like I had been paying way too much for their insurance and he gave me a discount that amounted to saving me $50-$100 for the year so I accepted it.

Erie insured's teenage daughter ran into my car while she was making a difficult left turn out of a parking lot. She didn't check traffic in front of her before moving. Crash was on Nov 14. As of Dec 9 this has not been settled. It is a small claim around 2000.00. Erie rep will not return calls. Checking with lawyer to see what to do next. Don't buy this insurance if you want to do the right thing if you are at fault. Neither the rep nor the insured care if we are compensated.

I have a small business and I bought a policy for my business from Erie insurance. First year rate was ok then second year they increased the rate without any reasons. Before policy starts for the second year I called their main office to cancel the policy. They told me to call local office which is situated in Loveland Ohio. I called and canceled it, Finally asked whether I have to call again. They said no, everything took care and they sent me a $648 bill after two months. They did not cancel it right away, kept the policy actively for two months and canceled it. They do this to make money from the consumers. It was not my mistake and so why I pay for this insurance shark.

I was rear ended by an Erie client on 7/19/19. Small claim, under $2,000. Mr. Kevin ** appraised the damage on my car, for Erie, on 9/12/19 and has yet to give an estimate on the damage so that the body shop can make repair. Since then, I have left 4 phone messages for Mr. ** to call me. I have called back to the Erie area claims rep. and left message for her (Carrie) to call me on 11/6/19. To date I have received no returned phone calls from either Erie employee or anyone. Erie received a 1 star rating because of their attempt to rip off.

I have been with Erie for over 55 years and my family for 30 years prior to that. I guess I am too lazy to make a change. When we started with Erie we had an actual person for an agent who we would contact when we had a claim and he took care of it always to our complete satisfaction. Since his retirement my agent is an agency with no personal contact. If I call I get the next available agent, who ever that may be, who doesn't know me from Adam. You're instructed to contact the "claims department" who will satisfy your claim.

Most-affordable comprehensive policy for this retiree driving a 20-yr-old Ford. Despite increased uninsured/under-insured options, still priced within my budget. After a total loss (claim) 2 yrs. ago, rates are still ok.

My experience with Erie has always been a positive one. After reading so many negative reviews, I have to wonder if the problem was with Erie, or perhaps your insurance man/woman. I purchased my Erie Insurance through Gary Donius Insurance over 25 years ago. I’ve been involved in accidents and multiple fender benders over the years. Everything has always been handled immediately and fairly with care and professionalism.

I switched from GEICO to Erie because their price was way lower. I've had several claims since I'm with Erie. They have been on the spot every claim I've ever had. Taking care of me all the way. Through each claim. To the end.

I have been an Erie Auto and Home Insurance customer for 26 years. My son recently had an accident and now they are dropping me. So much for their so called accident forgiveness. Yes, my son was at fault, but I have paid them way more over the 26 years than the accident cost. I will be dropping Erie completely. No customer loyalty at all!!! What I once thought was a great insurance company, that thought is gone. Stay away from Erie.

I bought a brand new 2018 Nissan Rogue SL fully equip last year. A guy pull out from a stop sign in front of me and total my car.a year later. I tried to find another car exactly like it with all the same equipment my old one had, couldn’t find anything within a 50 miles. So I look at a 2019 from the dealer I bought my old one from. They gave me the new one at the same price as I paid for my old one. When I found out what Erie was giving me for the insurance value, I would had to add another $12,000. dollars to it.

Erie Insurance Company did a credit check without my consent at the time of my renewal premium. I spoke with a representative from Erie named Michelle ** and she stated that it was only a "soft" credit check. It does not matter whether it was a soft or hard credit check. My credit should not be checked/ran without consumer's consent. I am very upset with this and have never dealt with this before as I have been a experienced driver for years. Never once has my credit been check after each renewal. Legal matters should take place.

I had Erie insurance for 35 years. Then a storm with high winds and hail hit my neighborhood. My roof was damaged and the siding on one side of my house was riddled with holes. Many of my neighbors had similar damage. One home was totally destroyed by a tree. Our homes are 33 years old and there is no matching siding available. All of my neighbors are getting all new siding because there is no match. I am not getting all new siding because I have Erie insurance, according to the adjuster Erie does not care about matching. I was told to paint my siding. After 35 years Erie was not there when I needed them. If you have Erie drop it, if you do not have it don’t get it.

I Have a Claim with Erie insurance. Their insurer was at Fault. The car was total loss. We have been without car for over week. They will give you the runaround. I have been calling leaving messages. Even with the Supervisors. They will not call you back. They don't care that you are a victim. And will leave you stressed. And suffering.

I was involved in an accident with an Erie policyholder 6-19 and the driver of the other car was at fault of the accident. It been three weeks and I was told to call Erie to give a recorded statement. No luck on that task. I received a letter in the mail last three days ago with an agent contact information. Several messages, No luck either. I contacted my insurance company once again for help. Was told that Erie reps have not returned their calls either. As of 6-21-19 Erie still has not given any good feedback of the issue at hand.

Don't buy their insurance if you plan on ever being out of their coverage. Was in a state they didn't insure. Still going round and round after they totaled the car out. Can't get the rental they promised me. Can't even get them to send me the information for the claim. Only speedy thing of this was they got someone to look at my car in 2 business days. Didn't even allow me the option to buy back the car (which at this point I don't want). Between flood and hail damage the car is getting worse by the day as the water it was in is starting to destroy the electronics on the car.

Thankfully, we haven't had to submit many claims for auto accidents. However, when we did they were right on the spot. Everything was handled efficiently & courteously. Our agent is always available & a pleasure to deal with.

So we had a car break down and we went to rent a car meanwhile, My fiancé rented it under my insurance. She hit a deer a week later and Erie does not want to cover it because it was not a personal vehicle, because it was rented they won't cover it (after hitting a deer). So much for comprehensive damage. Erie = Schemers. Stay away!!!

My wife and I have had Erie insurance for decades, and my parents also had them for decades. We filed this one claim on our RV for water damage due to the seal on one of the tips outs leaking on the floor causing the wood in one area to rot, and they won't cover it. We were told it was due to the seal was old. The adjuster never even looked at the seal. The camper is a 2006 and has been very well maintained. Why would we have been paying for insurance that includes water damage if they come up with an excuse like this. Very poor insurance company. We dropped them immediately. So they lost over 1,800 dollars a year from us over one claim. We haven't had any claims in 10 years or more. Would not recommend this scam company to anyone. Woman in charge of claim was very rude and unprofessional.

Erie apparently switched my claims adjuster without acknowledgement. We haven't spoken directly to the new person, but the car dealer called and said they had. So, the did approve the additional work after much harrassing calls and emails from me.

If you have more than one ticket or have an OVI, don't expect Erie to keep your coverage - and don't expect after nearly 4 years of having no issues for them to even CONSIDER writing a policy for you. Stuck up comes to mind. Discrimination also comes to mind. When you think of Erie, think of "holier than thou". Because as soon as you slip up and show your human side, you're done. They want to make money collecting premiums. They are not in the business of actually having to have insurance claims come up. They just want the money.

I was involved in an accident (03/19/19) with one of their customers. My car is a total loss. They told me they cannot provide me with a rental car until they talk to their customer and see the accident report. It was their customer's fault. This company is a poor excuse for an insurance company. My car was paid for and cannot afford another car payment, but I guess I have no other choice with this company! They are dragging their feet.

I have to say I was very impressed with the way Erie handled our auto accident (car was totaled and the driver was hospitalized for a day). There were 3 adjusters involved, one who dealt with the vehicle, one who dealt with the medical bills and one that reimbursed the lost wages. All were easily accessible both via phone and email. When the medical ran out under the auto coverage, it went to our health insurer, who reached out to Erie to confirm that the medical was exhausted. Erie promptly reached out to confirm it was ok to release the documentation and upon getting our confirm, they did. The offer for a vehicle was fair, they didn’t try to nickel and dime us. All claims, unfortunately, ultimately require effort, but Erie was as easy to deal with as I had hoped for.

Hello friends, I would like to bring you the incident that happened to me by Erie Insurance. I tried auto quote online, if married put the information comes, But there is no space I can put that. Then I called the Erie Insurance near me and she asked all the information taking my 24 minutes and she said I have too many cars and many drivers at the same home. What the hell? I have four cars and four driver in the family, she is very rude and drop the phone on me. Never go with them, you will regret. Because few of my friends told me the same thing.

I was involved in a total loss accident with an Erie customer. My vehicle was non drivable at the scene, and was towed to salvage. The claims representative from Erie was less than cooperative in assisting me with my car rental in order that I maintain work. If I had not rented the car, I would have been unable to get to and from work. Finally I gave in after 3 weeks of messages and paid the bill to the rental company, and have been told that the bill may not be paid in full. I am omitting the representative's name at this time.

I had a claim and left voicemail after voicemail. I finally got someone on the phone, and they told me to send an email. This went without response, as did the followup email. These people seem more than happy to take your money, but God help you if you have a claim.

When adding my teen son to my policy who had just started driving, they quoted and sent me a reasonable contractual “add driver” quote which I was prepared to pay. Upon invoicing me they doubled the amount, making it retroactive to 6 months earlier when my son got his license even though he wasn’t yet driving and didn’t have a car. It was a large sum of money, but their customer service was AWFUL in helping me address the problem and I was escalated to the president’s office where I dealt with the rudest customer-facing person ever. Although I remained calm, he literally resorted to reading me the legalese from my policy which evidently gave them the right to charge me (rob me?) for coverage I hadn’t received whatsoever. I would never recommend Erie to anyone.

Having been a customer for 1 year, I decided to look at alternative sources for my car & renters insurance. I requested Erie not to auto draft and they agreed. Shortly thereafter they DID AUTO DRAFT and my account was short which resulted in two $29 charges from my Credit Union. The next day they again drafted resulting in two more $29 charges! Two days later (payday), I called and paid the bill and informed them I would soon be using another Company. They stated a refund check would be processed. They deducted four $25 charges from the refund check citing the two aforementioned drafts -- they used Corporate Policy for their actions. Repeated calls to the local agent and Corporate produced no results. Beware of doing business with this Company.

Don't use Erie Insurance unless you want your insurance history trashed for years to come! Erie refused to investigate 2 separate crashes we were involved in, and in one the other party even called to state that it was her fault! Didn't matter to Erie! Erie will ruin your life then drop you like a week old egg salad sandwich. Learn to train your employees in customer service (every person I talked to fought with or was combative with me). Give your money to a real business!

I am very outrage with the lack of service I received from the roadside assistance. I was initially told a tow truck would be to me within 45 minutes after the actual tow company called me. I waited well over an hour before I called to see how much longer. I was informed by the tow company that they were not coming and I needed to call back to whomever I spoke with first. I called Erie back and was ensured by Erie that they would have someone to me as early as 30 minutes.

When I initially signed up with Erie for an Auto policy the experience and customer service was fantastic! Low rates, easy process, and everyone was accessible. HOWEVER, I filed a claim and the adjuster I was provided was sloppy, unprofessional, and falsified information. When I contacted his supervisor I was told I needed to focus on the claim and pretty much not address the issues with the adjuster.

Steer very clear of this company. They are only, I mean 100% only, about making money for themselves! They care nothing about you, as they will not barely reply to you, especially when you are most vulnerable! They most definitely will not assist you in any way whatsoever after you signed on with them! Their representatives are ignorant and liars and talk over you. Last but definitely not least, they will take their sweet old time with your claim from day one, making you and your family suffer in the meantime!

I have been a loyal Erie customer for the past 2 years with no record or points on my license. I was in an accident a month ago and my car was inspected and deemed as a total loss. It took 4 days for an inspector to look at my car when I was told it would be done in 1-2 days. Then they proceeded to tow my car to a salvage lot over 200 miles from my home only 1 day after without my knowledge or permission. The license plates were still on my vehicle and all of my belongings inside.

I was hit by an Erie insured truck driver and my car was totaled. The accident was the insured fault and he received a ticket at the crash site. Erie's claims adjuster has put off and put off so long that I had to claim the accident against my insurance and pay for my rental out of pocket. The adjuster will not work with my insurance company either. How can this Insurance Company get away with the way they treat people???

Insurance buyers beware!!! Was told my 20 yr old daughter would be removed from policy per voicemail and my return call because Erie didn't like that she put down her address as her mother's. Really? She's an adult. She can stay where she wants. Said I would receive a cancellation notice, which I did, noting my daughter's removal from policy. Fast forward 2 months and I find out my whole auto insurance policy had been canceled! 6 vehicles canceled! Never a claim in my life and I'm 46! Now I have a lapse in insurance and my agent doubles my rates due to their incompetence! Take it from me, if you don't want headaches shop for insurance elsewhere!

Cheap to start. Raised auto rate $110 first year, home $150. Called local agent. Could not get in to her head. The auto numbers - she said all Co's. raise auto for no good reason. l had no claims. Then she said the same thing on the home then got upset and said, "If you don't like it you should look for other insurance co." One hour later she called and said they made a mistake and were lowering my home 50 bucks if I stay with them. Beware. They will take advantage of you in all situation. "And if you don't like it you should find a better co."

Horrible and Unprofessional in Maryland. The claims adjuster would call at inappropriate times to schedule an appointment. Then he wanted to come and appraise a vehicle in the dark. And then the adjuster was unprofessional did not do a thorough job at looking at the damage. Called Supervisor and he was just as nasty and unprofessional. My agent was great. Do you even give these people training with how to communicate with others.

I was in an accident in October 2018. With a police report verifying I was not at fault. It is now December 1, 2018. Nothing has been resolved. My local agent is unresponsive and unhelpful. I have a list of people she has pushed us off on. Still nothing has changed. This is shameful to an Insurance Company I pay premiums to. Which will be fully reimbursed and a profit made from the auto accident.

I've been a member of Erie insurance since I was in High School, Although I did not actually start paying the auto insurance bills till college when I got my own car. That was in 2005. That makes me a paying member for 13 years. This year, after the only major accident that was my fault in 13 years, and a freak accident where the frame gave out from under my rusted car, both within a six month period, the total bills being $20,000 they wrote me and said, "We won't cover you anymore." As if a rusty car is supposed to be my fault. By my estimation I have paid at least $10,000 in premiums during my time as a customer. That means they only paid out a net of $10,000.

I have been happy with Erie insurance. I have auto, house, and umbrella coverage with them. They are very helpful with claims. My last claim was for road damage to my air conditioner. They took the initiative to contact the repair shop. They approved the claim and paid quickly.

Erie is a pretty good company. My local agent's place looks kind of shabby but we have our house and cars through them. The prices are great for the coverage, even on newer cars. Rates don't go up much year to year, only downside is that I often don't get ahold of someone right away but response time has never been more than an hour.

They are always nice when I call. They take their time with you. They make sure they understand what you want. Even if you have a hard time with the VIN numbers they are very patient with you. They are the best.

I have been with Erie for years, about 23. I like that I can do everything on their website online. They have several options on paying your bill so you can do it according to what you want. They give a discount if you have home or rental insurance with them.

They have always been kind and considerate to answer any questions or concerns I may have. The price is affordable and the coverage is great. I am able to read my coverage and understand it as it has no jargon in it!

You’re better off calling a local tow/repair shop to help you. You call the number, fill out information online, and then still receive a call asking you all the same information. I told the person on the phone EXACTLY what I needed, and she still kept asking irrelevant questions. Erie Insurance sure knows how to frustrate their customers and keep their money!

Most people I talk to don't like them, and for good reason. Erie is fine until the moment you need them. I've been a customer for almost 10 years, and my wife got in an "accident" which resulted in zero damage for either vehicle (She rear-ended someone at 1 MPH), and they dropped us both immediately. I called them to discuss it - they were rude, didn't answer my questions, and I was simply told: "Nothing will change our mind, sir."

I'm highly pissed. They take consumers' hard earned money only to in the event of an accident leave them high and dry. A horrible company. My car was stolen and torched and till this day they leave me my wife and kids carless. Their only main concern is my wife who wasn't driving the car and her last record of driving being in 2012... where does that come from? Not the fact a family who pays their insurance on time every month and with that being said my on time payment is probably someone's paycheck and they make us suffer for almost a month now trying to turn tables and say us the suffering victims are the criminals profiling and stereotyping and only choose to talk to people who can't properly articulate so they can they ease their way out compensating paying customers.

I have been with Erie for less than two years and never had a problem until just recently when I had to file a claim. I have full coverage on my 2015 BMW 328i and it was set up through a insurance agency because they don't set up policies directly (red flag). 7/20 I filed a claim. I learned that I do not have rental and I have a diminishing deductible. Ok, so I pay for my own rental and after talking to Erie they said a adjuster will call me within forty eight hours. 7/23 I am contacted by a Erie adjusters who inform me that they would send a third party appraiser to approve the repairs within forty eight hours (red flag). 7/24 I am contacted by the dealership saying the appraiser was there and I would be hearing from Erie.

Did a quote online. Waited three days no call from an agent. When I contacted Erie Insurance company in Baltimore MD on Rt. 40 something did seem right. The agent stated she didn't need my quote number. (Red Flag). Instead needed personal information. Hours later on behalf of the agent someone else called with a $3000 6 month policy plan. With a good driver record not willing to be ripped off by this company. What's the need for a quote if you're not going to look at what the customer needs. Buyer beware! Don't buy insurance from this company.

Have had Erie for 29 years home and auto. Have had claims on both and no problems. One of the best insurance companies. They don't have to advertise on saving you money. They are worth it.

They are cheap. However, if you get a scratch on your car and file a claim you will either get a love letter from an underwriter saying you are more of a risk than their typical customer or have your insurance canceled. I found out when I moved to another state that they would not insure me unless my husband and I had a policy together, which turned out to be a blessing in disguise since my agent found out and shared with me after talking to an underwriter that after being with them for 14 years they were not going to renew my policy for the next year.

Insurance companies have a reputation of being tough when claims are submitted to them but Erie did not treat me that way. They met my expectations.

Experience with Erie is extremely satisfying. With only a vehicle identification number, Erie agent asks questions to decide which & how much coverage is needed. I am now on my 3rd auto using Erie. Get wonderful friendly support from local office and have many discounts due to longevity of policy. It is less expensive than many other companies available to me. I also have an option of paying my premium yearly, bi-yearly, quarterly or monthly. But the broker's office is located in a 2nd-floor condo with no elevator access. As I am handicapped and can't negotiate stairs, their 2nd-floor location causes difficulty. But the agent brings what I need to my car & we conduct business there.

My experience with Erie was extremely pleasant and simple overall, and customer service even assisted in getting my rates lowered while still offering the same coverage. Erie had a very simple application process, and responsive customer service. The company is reasonable and easy to deal with. Low and overall reasonable premiums, and the company has a reputation of paying out when they need to. Generally speaking, the company is on the up and up. But maybe the price of coverage could be lower.

We were hit in the rear by a person who had no insurance. We had to pay a "noninsured motorist deductible" to get our car fixed. Erie assured us they would pursue and recover our money. They sent a couple of letters to the address of the person that owned the car, but, shock of all shocks, this person never responded. The person driving the car did not own the car. It was owned by his girlfriend's dad, who did not have insurance. I'm not sure who Erie was sending letters to. The driver? The Girlfriend? Her dad? Anyway, nobody responded to the letters. We just, today, received a letter saying Erie had done all that they could and the 2 year statute of limitations, which we didn't even know there was a statute of limitations, is almost up.

I had Met Life insurance from ages 16 till 22. At 22 I went with State Farm. They gave me the best deal for the joint coverage my husband and I needed. Instead of the price going down it raised every year with no accidents. So at 33 I had a son driving that had raised our insurance even more. So I got quotes from 5 different insurance companies and Erie insurance offers me the best price and coverage for my needs. Even Geico and Progressive or The General couldn't insure us any lower. So I went with them and am still covered through them. I was saving almost $600.00 a year compared to my plan through State Farm and it was almost the same amount of coverage. I liked the plan and I love my agency, my insurance agents and the company as a whole. I can contact someone 24/7. I feel really comfortable with my policy and my price. The only thing better would be free.

Very pleased... my premium could be less but I’m happy where I’m at and I have never had an issue with Erie or my local agent.

We had Amica before we purchased Erie. Amica was terrible, because of an internal problem, Amica allowed our cancelled auto policy go all the way to the NCDMV and what a nightmare that was. Erie Customer service was there to help us out of the problem. Erie was able to cover all of our autos and our motorcycle. We saved over 400.00 by switching to Erie. Our Rep is a jewel, she was there for us when we needed her, answering every question. Erie went above and beyond.

Erie Auto Insurance was very easy to deal with. I had this insurance many years ago and felt I was paying too high for a premium for the insurance I had. They reduced my premium by $500.00 a year for the same coverage.

Erie Auto Insurance has been my insurer for Home and auto for over 15 years and they have had great rates and always treat me like I am a person and not just a number. Every year or two, I request quotes from the other top companies and their premiums are always 3 times higher than Erie. They don’t insure high risk people, so I don’t have to make up for those people in my premiums. I have a personal agent that works in my state and is familiar with my policies. I like being able to reach someone I know. They have always taken care of me and I had the rest of my family sign up with them too, and they have all been very happy.

My daughter slid on black ice and ran off the road. She needed minor work under the front bumper and a new bumper. Erie was great, we had no problems and they got back to us immediately. They have been great so far. I would recommend them to anyone and have done so.

For some 35 years as a driver I have had a couple of accidents and a handful of claims, never had an issue. It was just a phone call, and I had my claims person on the line, asked me a couple questions and my rental car arrived at my house an hour later. My truck was towed to dealer for repairs due to a collision. I've also had my children when they were driving age put onto my policy until they were old enough to get there. I also use Erie for my homeowners insurance and get a discount for the bundle package. I've had the same agent for some 15 years and always a first name basis with you, "How is your family?" "How are things?" Very personable. The price I pay for my coverage is a good deal for my age and the vehicle I drive.

This is a Company that started small and has grown tremendously. I have been with the company for over 50 years and I have never thought about leaving them as I feel my care is their priority. My claim was handled quickly and my vehicle was taken care of. I also have my homeowners with them and filed a claim for water damage. They have great customer service and fair pricing for services.

When our car was stolen Erie Auto Insurance was unbelievably fast in responding to problems and helpful replacing it. They were fair and accommodating. We've used them for over 30 years and have never been disappointed. Excellent customer service! I always recommend them!

I have been with Erie Insurance for over 30 years, they have always been the best insurance company. I never had to worry about being dropped and their rates are excellent. I recently shopped around to see if I could find a better price for my 3 cars and house combined. Not one competitor could come even close to the premiums I pay. I have had several claims over the years and my agent/office is always there to help. After someone ran into my car, I called my agent who told me to get a couple of estimates. I did and was able to take my car to my choice of auto body shop. They did a good job and I was very satisfied.

Erie has always valued their policyholders and takes the time to listen. I have been a policyholder with Erie for 43 years and they have always been responsive to my needs. I called in claim to my Erie agent, explained the claim, next day, adjuster was out, simple as can be and never a problem.

I had my oil changed at one of the local OLF businesses in Erie recently and they did not properly tighten the plug in my pan. Needless to say this caused all kinds of inconvenience for us until my own insurance company (GEICO) took care of us. However, we were still left paying the deductible which really sucks since this situation was due to some else's incompetence. Now Erie Insurance is dragging their feet and doing everything they can to get out of a very cut and dry case. I am now stuck paying the $500 deductible out of my pocket due to someone else's negligence and their crooked insurance company not owning up to their mistake.

Got a quote online for $185.58 and asked to call the local agent to sign up, when I called I was asked to pay $255 that is more than 40%. So I called the customer service and informed them I provide all the information correctly and accurate when I applied online, was told no one forcing me to get Erie insurance, totally unprofessional and misleading the customer, you have to be honest and transparent.

I had switched to Erie Insurance before I had children. Now I have 3 sons ages 21, 18, and 16. Every time I added a son to my policy, my insurance skyrocketed with only the explanation of the new MALE child being added. Unlike other insurances, Erie offers no programs for a youthful discount! Nothing to help ease the burden off the insurer! So I ended up lowering my insurance and raising my premiums to be able to afford insuring them. Of course, they had to have vehicles so we bought them what we could afford to pay cash for. We own 6 vehicles with mileage ranging from 97,000 to 292,000. But we own them all! Well, when we bought the '09 Kia Sportage it had 126,000 miles on it and I wanted to list it as my pleasure vehicle. However, we did purchase it for my younger son and my agents said I had to tell them which person predominantly drove which vehicle because it was only fair!

My car was hit in a parking lot by a customer of Erie Insurance. Claim filed. No call to me in eight days. I've contacted the customer's agent and Eire directly. No return calls. When I complained to the Erie operator, he read the claim where the adjuster had entered the had called and let voicemails and that I was the one not returning calls. Total lies. Avoid this company. They are dishonest.

I have Erie insurance and they are awful. I got into an accident and it was the other persons fault. I didn’t call the cops on scene but later within 24 hrs had a cop come look at my car and the other persons car. It was proved to be her fault but for some reason, unknown to me, she didn’t have insurance or something and my insurance has to pay. I got into a second accident a few months later and they raised my rates by $800 dollars a month! The first accident wasn’t my fault and was found it wasn’t my fault by the cops.

June 7, 2017 a huge dump truck hit and totaled my car. The agent, Josh, was very professional and very prompt, and was very accurate in his response to compensate for my car. Next came Mr. **, the personal injury agent. From day one, Mr. ** was nice, but somewhat unreliable. Having been recently diagnosed with Stage IV Breast Cancer, I was just anxious to get everything about the incident behind me. Mr. ** told me the settlement amount would be $2000, he would send me some papers to sign, I could pick up the check in 3-4 days, or he could mail it, I agreed to pick it up.

I had to change Erie Insurance just because my agent refused to provide information about extra fees. He yelled: "Do not call here again." and hang up on me. So, in a half-hour I found other insurance, plus I paid less.

I had Erie insurance for a period 2.5 years. I chose Erie because my personal auto insurance company, USAA, does not offer commercial coverage. I was in good standing for a period of 2.4 years. I unknowingly missed a payment in December and they terminated service. No phone call, no no email, nothing. I was notified from the NYS DMV that my insurance policy was terminated and I had to surrender my plates.

I went with Erie because they had lower rates then my insurer at the time. I chose the $1000 dollar deductible for an even lower rate as I had a pretty clean driving record without any claims during my 16 years of driving. Once I had an accident they dropped me like a bad habit. They cited the costs of the repairs and that I was at fault as reasons for dropping me. They were not interested in investigating the accident further on my behalf as there was other factors to consider such as a faulty traffic light.

Had them for a long time with no trouble as long as you didn't have any claims... 2 deer ran into the side of me last year and another Erie customer "T" boned me, for being a great customer for years they raise my premium this year. Now I'm giving my money to a different insurer.

Erie insurance provides great premiums for good "coverage". However, the minute you're in trouble they screw you. It has happened over and over again. They have fooled my family and I twice now. Trust me. Pay a few more dollars to go with someone else. My car was in a hit and run, and hit in two places. They tried to tell me that it was two claims because it was hit in two places. Even though it was the same incident and seconds apart. Laughable, all they were trying to do is get me to pay two deductibles. Anything for them to save money. The damage was not even that extensive, and they are trying to get me to pay double the deductible.

I am still battling to get a claim fully paid by Erie for the hospitalization, lost wages and property damage done when an Erie policyholder turned her car into me as I was crossing an intersection on my bike in April 2017. I had to get written statements from witnesses, video the intersection/traffic patterns and then document my efforts, injuries and condition for months. The police officer responding to the accident didn't get any witness statements and listened only to the driver's story (I was not interviewed). Since then I have made attempts to contact Erie at least once every two weeks to determine a status and push things along. I got them to admit that the driver was at fault, but they have still not covered all the costs. They do not return my phone calls, and I get excuses and delays when I do call to the agent.

I have two homeowner policies and five cars insured with Erie. I have only had one comprehensive claim on a windshield in four years. I have an old Ford truck, Chevy farm truck, Nissan Altima, Mustang, and a Corvette. I sold the Corvette and my problems begin!!! My almost $3000 yearly auto insurance policy was paid in full with 8 months remaining. I was expecting a few hundred dollar refund -- but NO -- I got a $53 bill instead! NOW this is what Erie customer service claims. They said it was a rate adjustment on the 4 remaining cars. That there was a clause in the policy that they could not raise the policy premium until there was some change in the policy.

I've been with this company almost 30 years. 30. Carried three policies for years. Sometime ago, lightning hit a 60 ft. oak tree next to my house; the tree was decimated and a huge limb dangled over the roof, just waiting to fall. Erie wouldn't cover the removal. Really? They would have covered it if it FELL on the house, they said. We spent over $1,000 for a crane to remove the limb quickly, take the tree down, then proceeded to argue with Erie for some time until they agreed to cover it. My life was too busy to make a change then as I should have.

Seamless issue with a deer hitting my car; filing a claim was trouble free and gave me confidence. Erie is available anytime, understands my problem and solves it. Erie Insurance and the associated representing agent has been perfect for over 40 years; reasonable price; recommended coverage for additional items I needed; always been hassle free.

My wife was broadside and totaled her car. The cited driver also had Erie. Filed a claim and closed it in 3 days. They provided a rental car for a week too. Purchased new car 4th day and turned in rental at end of week. I compare rates every 3 years.

I have been an Erie customer for 15 years. I have auto and renter's insurance policies through them. I have never needed to file a claim on the renter's policy. As for the auto policy, they have always served me well. I had an accident that was my fault in 2006. They covered all the damages to both cars. The adjuster was quick to file my claim and settle it. They have accident forgiveness, so my premium did not change when I renewed.

I requested an online quote for auto insurance/renter's insurance bundle from Erie Insurance as I was shopping around for cheaper insurance rates than the ones offered by my current insurance company. The original quote that popped up was $119.74 per month (which I liked). An Erie employee Karen ** responded to my request. The first quote she sent me was doubled what I am currently paying; nowhere near the quote that had popped up on my computer screen. She claimed once I sent her my driver's license number it would be MUCH cheaper. I sent her my license number and the current full coverage that I now have on my vehicle. She continued to try to throw increases here and there on my insurance coverages. This did not sit well with me; I don't know if she thought I wouldn't notice it because I'm a senior or what she was trying to pull; but it immediately made me feel that Erie Insurance Company is not trustworthy.

I was an Erie Insurance customer for 12yrs. In those years I always made my payments ahead of time. In the past few years, I leased a Honda Civic. Unfortunately, for me over the course of 3yrs. I had 3 claims. All of which were completely out of my control. The first incident, a drunk driver totaled my car in a hit and run. The second claim was due to hitting a deer. Lastly I was involved in a hailstorm. I thought that the purpose of having and paying for insurance was for instances such as these. Never mind that, I always paid my premium ahead of time. Erie decided not to renew my policy. I am not to blame for random acts of nature however, things worked out for the best. I now own a BMW as opposed to a Honda Civic. I am insured with Geico. Guess what? Geico is cheaper than Erie. I wouldn't recommend Erie to my worst enemy. Thanks Erie for the education.

Hands down. Erie Insurance is the worst company I have dealt with. My vehicle was severely damaged by one of their covered drivers. It took me 4 days to merely get in contact with the claims adjuster, morning day and evening I tried. They wouldn't answer my calls or messages in any sort of timely matter. Once in contact they juggled me around and around to another representative (I had four in all) and they dragged the process as slow as possible. They were highly off point with initial estimates that I had to make it known for them the obvious undercarriage damage, and with that they dragged time further requiring their estimator to re-inspect what should have been found earlier.

I had someone hit me a year ago, Erie fixed my car right away, and collected from the other guy later. So, I didn't have to wait for the other company to call me. My rates are low. Went to USAA for a quote and there was no reason to switch.

A dog ran out into the highway in front of us. We couldn't stop and we hit him. My front end and passenger side in the front got messed up. I called Erie Insurance, took my car to the garage, they gave me the estimate and it was fixed in just a couple days. Nice, smooth, easy peasy. I am really happy with my insurance company and I've never had any problems with them. They have never been rude to me and their costs are reasonable.

In larger cities, talking with your agent on the phone is so much easier than living in the country! Usually, I have to go into the agent's office to clear up any discrepancies on my policy. Make sure to comparison shop at least every 6 months and be sure to ask about special offers from all insurance agents. Erie only likes to insure cars that are less than 5 years old, regardless of how long you've been a customer! I am a disabled veteran and I cannot follow "Normal business hours". When I filed my claim, I was very very sick (And hospitalized). I was expected to return a phone call to the adjuster within 48 hours and was in intensive care for nearly 4 days. The insurance company settled with the negligent driver while I was fight for my life. The only reason I stayed with them is they have the most affordable rates and payment plans.

It's a very straightforward experience. They directed me to a local body shop for the estimate, sent the check, and the body shop ended up finding additional work during job, additional work covered. Everything done well with little effort on my part. Everything was handled promptly, courteously, and taken care of.

After Geico dropped me after years of never filing a claim, I did some research and found Erie to be a better fit for me. I saved money in the process also. They're better than anyone else in my opinion.

Erie gave us best pricing after our old company raised our rates for no reason. Even with 2 new cars our payments were less than other major insurance carriers. Best pricing for the coverage we needed.

I received forms, completed them the next day, then mailed. I received check in about two weeks. I've been with Erie several years. Consider them good to deal with but not wonderful. Value is good, not great.

We did not have this insurance for a long time before we had a claim. It was a very bad storm that did damage. Erie was very quick and thorough to get an adjuster here and the claim was taken care of without any hassle. Their rates are very good for our area and I like having an agent close by if I have any questions or changes to make. Local agent and never any problems with a claim and the best rate in our area!

Very favorable. The insurance agent was very helpful and gave me important information about my policy as long as I had it with his agency. He assisted me in getting affordable rates for the type of insurance that I needed. He also suggested other options such as flood insurance and this was greatly appreciated. Any auto claims were settled quickly but in a professional and fair manner. All the different types of coverages such as liability, collision, medical and comprehensive coverages were explained in a clear and concise manner. I also received accurate auto insurance quotes whenever I inquired.

They are always quick to attend to my needs and make me feel number 1. They never make you feel like a bother. They know their information in and out and will get the answer if they don't. I never have had to file a claim but have 100% confident that it would be handled above and beyond what we expect.

Erie Insurance has been my insurance company for 40 years and they have always gone out of their way to be helpful and informative. I have never had a rate increase due to a claim and I have had a few. Erie has even found ways to get more money when I have made a claim. Their agents are friendly, courteous and appear to care about their customers on a personal level. A+ company.

I am satisfied with Erie because they are always available in their office to discuss any concerns or to answer any questions I may have unlike GEICO and a few other online insurance companies I have dealt with in the past. Here in Maryland there aren't any offices that I am able to walk into in my area when it comes to GEICO or Progressive. The online insurance companies have the cheaper and lower rates, whereas, Erie's rates are very high but they are easier to talk to and always available.

They are always very personalized with their service. They are quick to get back to us if we call with any questions. Unlike large companies who you speak with a different person everything you call, I talk to the same two people every time I call! Love my insurance with Erie!

Very good. Cares about the customers and their needs. They have good rates and I'm able to get ahold of them in order to go over my policy and rates. I just got a neat year and they worked with me to get the lowest insurance payment possible while still maintaining good quality and price.

Erie is a good choice for auto insurance because their prices are the lowest anywhere around. They also have many ways to lower your premiums. They are excellent when you have to file a claim. They are fair and fast in their appraisal process. They also have accident forgiveness. The only problem I have with them is they are not very efficient at supplying important information from my agent.

Excellent rates with good discounts yet all of the coverage that I wanted. Very good experience when I made a claim last year... It was settled & paid out in less than 2 wks. I was even contacted by the insurance adjuster when he didn't trust what he saw at my mechanic's garage... and he was right! My mechanic was a thief! So appreciative of the heads up from an insider.

I have not had to use it other than towing, it does bother me that even though I have not had a claim my rates go up but they are still cheaper than others. I do like the fact that they know me, I know them, I can call them up if I have a question or problem and talk about how to reduce my rates or adjust my coverage.

We have had Erie insurance for a long time. They were very helpful when we were in a car accident about 12 years ago. Representatives called us to see how we were doing and followed through with everything that we applied for. They have discounts when you have other things insured with them, so that helps lessen the final cost of insurance. They work with you when you want to change your car insurance and give good information to help you stay safe.

I am satisfied with my insurance but am thinking about checking for a better rate. We have had the same insurance for over 20 years and had only a couple of claims. We will be adding new drivers in the near future so it is probably a good time to look into new insurance. The few times we contacted them we were pleased with our service.

I have never had any billing issues with them and their claims service is exceptional. When I have needed to file a claim, I've received prompt service and didn't have to fight to get contacted by an adjuster. I have nothing on the negative side. Their rates are good and their agents really care. Customer service has also been easy to deal with. I find no fault in their service.

I've had Erie auto insurance for at least the past 7-10 years(?). Luckily, I've not needed to use it for any claims. So I'm unable, really, to tell how good/bad they are if in accident. I find them a bit pricey, up until this year. I dont know why, but my premium went down somewhat. Perhaps it does if no accidents in years? I dont know.

I have been with Erie for over 20 years with home and auto. I no longer even look anywhere else. When other companies contact me I tell them I am with Erie and they usually say "Oh, we can't beat their price". If they do not say that right away, they say it when they call me back, if they call me back.

I love my auto insurance company. I have had two claims in the time I've had them and both were handled quickly and efficiently, with little involvement from me. Payment plan options are vast to accommodate whatever stage of life I'm in. Customer Service from my agent and my company is phenomenal, quick responses and work that goes above and beyond what I call about.

Erie provides the best rates I have ever had in the 20+ years I have had auto insurance. They also have local offices where agents know who you are. It's nice to be more than a number in this day and age. I have never had to submit a claim, so I am unable to really comment on that, but based on what I've experienced thus far and what I have heard from others, I would expect good things.

I had another company for decades, then I moved. Based on Erie's reputation, I'd considered it before, even though I was satisfied with what I had. So when I moved a year ago, I got Erie. It's been fine, I liked the local people, but haven't had any experience beyond setting it up last year and getting occasional mail from them.

We have been with Erie Insurance for over 35 years. When we had to file a claim it was handled quickly and efficiently. Our premium is well within the current companies. Last year we shopped around for other companies to see if we were getting a good price. None of the 5 companies could even come close to Erie Insurance. So needless to say we are still with Erie Insurance. And we plan to be with them for many years to come.

I filed a claim for a cracked windshield. The company processed the claim quickly and set up the appointment immediately on the phone for the repair to be done. Payment was quick and easy. Everyone involved in the process was very professional and knew exactly what needed to be done.

They have great policies and very helpful. They have always been there to work with me when I need them. It is a great company who is very friendly and very helpful. When I had an accident they were very quick to help me out and get someone out to check my car.

I have been with Erie Insurance for a number of years. I have a great policy that is affordable to me. I have never had any problems with Erie Insurance. I have a local agent and that helps greatly.

They are very easy to do business. They also I think it is a great company. They offer competitive rates. They do not advertise as much as others which gives me great rates. They offer great serviceable and getting the policy was which, easy and hassle free with everything done electronically. I give them 5 thumbs up.

They have had the lowest rates since I've been with them and no problems. They have sent mailings to keep me up to date with the products they sell. The agents have been very cordial and answers any questions you may have quickly.

It's good and competitively priced. We just totaled our car and they gave us fair market value. They have supported us with customer forgiveness and price decreases. A good company to do business with.

Erie Insurance has premiums that are reasonable, the providers are polite and efficient. Claims are paid in a timely manner. The notices for premiums due are sent enough time before they are due that the cost can be planned for. All correspondence is easily to understand and all costs are explained well.

I have been with Erie for 30+ years in two different states. They are my insurance company. I have renters insurance and car insurance with the company. I have had other insurance companies both for auto and homeowners and had disagreements with their actions and/or policies.

I have an insurance agent in the local area that I consult or visit to pay my premium or ask any questions. They are friendly and make it easy for me to deal with any problems (which are very few). I also have other insurance policies with them. We needed an insurance policy recently for a new motorcycle my Husband bought. They checked around and found a policy with a different company for about 1/3 of the price that was first quoted. I also have life insurance through their company, but the agent is a few miles further away. He makes time to come to the main office so we don't have to drive so far.

Have shopped around and prices with Erie are the lowest for my car. I have auto and home insurance and I'm well pleased with this company. Had a homeowner's claim in 2013 and was completely satisfied with settlement.

I think that paying $200.00 per month is way too expensive for loyal and long-time customers. I am currently looking at other options. There needs to be options which are cheaper. For someone that has a long history of a clean driving record with no accidents, 200 a month is absolutely ridiculous.

I have been a customer of Erie for twenty five years. I also have home owners insurance with them. I have made two claims with Erie for autos I have had. They have never delayed payment and I can go to any, any auto body shop of my choosing. Last year when I received my renewal notice, I was a little surprised at the rate increase, around 18 percent. I requested a quote from State Farm for both policies. State Farm quoted the policies at around 20 percent higher than the new rates. This is the only reason I did not give five stars. Also they have a local office and can call from 9 to 5 and talk to a live person within two ringside of the phone. It is just nice to know the local agent whenever I have any questions, two agents over that 25 years I have done business with.

I have had this company for 18 years and would never change it. They have always been super responsive and quick to pay claims, of which I've only had one or two, plus some towing charges. They are usually paid next day. Erie is one of the oldest and most honest companies. If you are approved to get Erie, you know you have a good record. Their premiums are amazingly low. I use them for my Renters Insurance also.

When we have a claim or need them they are there for us. We have been with them for many years, probably over 30 years. I think that my mother and father in-law have also been with them for many year.

Very good as I been with them for over 10 year. They the best.

Have been with them for years -- my agent is great and received great quotes for home and auto. The service and the company are excellent. I received quotes and chose them four or more times different times and through my agent. Erie Insurance has been the most dependable and cost efficient company -- and P.S. many years ago worked for Prudential and sold for them -- so I know a little about insurance companies.

They kicked me off because I had an accident and no longer live at my mother's address as well as I am only 18 years old. Otherwise they were helpful in getting me the insurance I needed.

I have used Erie for 20 years and have never had any issues with them. They offer a variety of ways to make your payment. My Erie agent is easy to get a hold of. She is quick to return phone calls and answer questions. If she doesn't know the answer to a question she goes out of her way to find the answer.

My Erie agent has been very helpful with all my questions! Recently had car trouble which required towing and Erie reimbursed me in a timely manner. Rates are very reasonable and am quite happy I switched from Travelers to Erie with both my home owners and auto insurance.

Auto insurance company (Erie) has been a pleasure to work with. We have had no significant problems and would recommend them to anyone looking to find auto insurance. They are also reasonably priced to other companies.

Happy with the coverage and pricing. I never had a claim so I don't have any feedback on their claim services. My only negative comment refers more to the Erie agency that I used. I felt that they could have been more proactive in reviewing my policies for changes and/or upgrades.

They have great customer service and price, ability to bundle products and have a variety of products. They have a local agent that I can talk directly with. Payment options are easy to use.

My insurance is very reasonable and have no issues with it. I have been with this company for over 10 years and also have my homeowners insurance with it. I have an agent in my area that I can go to if I have a problem. My premiums have stayed within a reasonable range and when I have needed to make changes to my policy it was done quickly and with no hassle.

We have very helpful agents. Erie is quick to pay claims. Prices are reasonable. They offer discounts for good driving and multiple policies. I don't regret switching from State Farm.

Used for the last three years. Husband vehicle was hit by a truck, other driver was at fault and left scene of accident, contacted our Erie agent, who was helpful, claim was filed with the other insurance company. No problems getting vehicle repaired.

I have had nothing but pleasant experiences with our insurance company. When needed, they are always immediately available. They have also proactively contacted us to update our file & lower premiums as our children became young adults.

I have had no problems with Erie since I have been using them. I've only had two claims and no problems. Claims were for towing and were paid in a timely manner. I have had this insurance for three years. I have auto and boat insurance. I also had renters insurance for three years.

I love the price and coverage that I get with Erie. Everyone I've ever spoke to has been friendly and helpful. I love having an agent who is local and knows me by name. They are a great company.

Erie seems to have the lowest premiums I can find. Recently checked, and still no one could beat their price. I have a local agent whenever I need to talk with them with to claims, changes to policy, etc.

The customer service is great. I have never had a problem when I have submitted a claim. Last year I was involved in a hit and run accident. The driver turned out to be uninsured. Luckily my plan covered everything. Instead of having to pay $600 out of pocket, I only had to pay $50. I had the check for my new bumper within 2 weeks of the accident. The premiums are comparable to other companies as well.

They are very reasonable with their rates. Great customer service and they have always been there for me and have never given me a difficult time when I needed them. I have been using them since 2008 and have had a couple incidents in which I needed repair on my vehicle and I have never had a problem with getting ahold of someone.

Great local agent never had to file a claim price is very reasonable. Much less than other insurance that we had. Great coverage discounts for home and auto with the same company.

Erie has been Very Good. The value you get is top notch. I have been with them 5 years and have had no problems. The premiums are among the least expensive in the industry. I had a roof with shingles that got damaged from high winds and Erie wrote me up for a new roof. I had a new metal roof installed and had money left because they wrote it for shingles which are more expensive than a metal roof. I would highly recommend them to anyone looking for homeowners insurance.

The company is small. But they have great service. The representatives are friendly and helpful. Their prices are reasonable and comparable to the major carriers. There is a good discount for carrying multiple types of insurance.

Erie dropped one of our policies after we've been with them over a decade. They should have kept our policy instead of sending us through the State Reinsurance Facility. We bundle with them so they acted as if our business does not matter to them. Our house, our other automobiles, and the umbrella policy should have been worth more to them than a few minor accidents that they didn't have to pay out much on. What's the point of paying insurance if they just turn their back on you!

I have had Erie for many years and was always happy with them until I was hit by another car. The person handling the claim was not very professional and the claim ended up taking far too long. I still have them but if something else comes along I would for sure take a long look at it.

I have used Erie as my auto insurance company for over 35 years and have never had a problem with the company. I have also used Erie as my homeowners insurance for over 28 years without a problem. I would highly recommend Erie to anyone and everyone who is in need of a great insurance company. Erie's rates are very good and the agents are easy to understand, helpful and knowledgeable.

The agent I have at Erie is personable. Top-notch customer service. She helps me to make sure I have the coverage I need and not pay for coverage I don't need. She's the reason I have been with Erie for years. I have recommended Erie to others and they are satisfied.

It is a great and local company (for me) to be served by. I can reach an agent at any time, quickly. Everything is explained to me that I don't understand. Their commercials really do mean they put service in their name!

The agents are helpful but prices are definitely higher here than other insurance agencies. They don't offer as many discounts as others do and payment plans aren't as flexible as others. However their coverage is actually very good.

I have had this insurance company for the past 13 years. I have only had a claim once and the company was very attentive. They have worked with me to lower my rate and offer a range of payment options to make payments affordable. I have otherwise had little interaction with them.

It has low rates and premiums, it has quick responses, it has good claims experience, it has local agent, it has online website, it has rental cars, it has roadside assistance built in to premiums.

Erie Insurance is affordable and they have great customer service. When I had to file a claim they were very helpful and guided me through the whole process. They were also very supportive.

It is an average company with average pricing and service. Working through local agent, it seems to function fine. Like others, they bill aggressively, something I don't like. I have had no claims, so it's difficult to know how they would really back their clients.

My auto insurance company is also my Homeowners insurance company. For the most part, they have been there for me. However, when I lost my wedding ring, they provided a check for replacement and then jacked my annual rates by at least the amount of that replacement check immediately. When asked if I could pay back this amount, they refused most likely due to the fact that they had me and knew it.

They have been fair with rates and efficient when claims have been filed. I have had no problems. I have only had one accident where I have had to use insurance. But the staff was very friendly and helpful and answered all of my questions and addresses my concerns.

Good. The price is worth it. The local agent is quick to respond. I have yet to submit a claim. The renewal process is quick and easy. The website is quick and easy. The local agent cares about me.

I am unable to pay for auto insurance at this point in time so my parents pay for it along with other insurance as a bundled deal. I don't pay for it so I really wouldn't know but I haven't heard of anything bad from my parents regarding the insurance so I am guessing that they are a good company that follows the rules.

This company has good claims response. It has a good website. You can pay your bill online. You can work with a local agent. It has low premiums. It has very good coverage. It has very low rates. It has discounts for multi policy.

Very easy to deal with. Never have any problems with and I can rely on if I have any questions or problems. Would recommend to everyone that I know and have renters' insurance as well.

I have had no problems with Erie since I have been using them. I've only had two claims and no problems. Claims were for towing and were paid in a timely manner. I have had this insurance for three years. I have auto and boat insurance. I also had renters' insurance for three years.

The price is competitive. The service from the agent is great. I have been with them 30 years. Whenever I had an accident they were very fair and helpful. When I was involved in a accident that was not my fault and the other insurance company was giving me a hard time my agent stepped in and resolved the problem to my satisfaction.

Friendly staff, great rates, staff very knowledgeable when asked a question. I have not had an accident so can't respond to after an accident but I would imagine from my experience it would be ok.

Erie insurance has been very affordable and reliable when there has been a problem. Any claims are handled quickly and fairly with no hassle. I would recommend this insurance to anyone. They may not be a big name company, but they take care of their customers.

Erie Insurance has failed to get the information needed from the dealership who owns the car that hit my car. The accident happened on Oct 8, 2011 and the owner of the vehicle has yet to show proof of ownership of the vehicle. Now if they are insuring this dealership, shouldn't the insurance company have the information on this car already? I am driving an unsafe vehicle and my tires are being worn. The frame is bent and it can not be aligned due to this, so my steering wheel is at a 20 degree angle to go straight.

I had a limb fell on my vehicle. I contacted Erie, they came out and got an estimate on my vehicle which was about $2,100.00 in damage. They issued a check for about that amount but would not let me cash it until I paid my vehicle off. I had to borrow $3,300.00 to pay my vehicle off so I could receive the $2,100.00 settlement. Now, I have to repay some of the $3,300.00 that I borrowed with the $2,100.00 settlement check. I am single with a handicap child and now, I am without a vehicle. Please help me.