Erie Auto Insurance

Erie Insurance

 3.9/5 (1334 ratings)
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About Erie Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Erie Insurance offers affordable auto protection policies with several optional add-ons, like pet coverage, windshield repair and locksmith services. The company is available in 12 states, as well as in Washington, D.C. It provides some discounts for multicar policies and safe driving, as well as 12-month premium options.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Discounts often available
  • 12-month premium options
  • Low cost

Cons

  • Available in limited locations
  • Low tolerance for risk after claims

Bottom Line

Erie offers affordable car insurance with pet coverage, windshield repair and locksmith service options. It gives discounts for safe driving and multicar policies, and it’s available in several U.S. locations.

Top Erie Auto Insurance Reviews

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Rated with 5 stars
Verified

My agent is always available for me and answers any questions I have. I bundled my house and car with him. Service is outstanding. I’ll never change. My family had been with Erie ...

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Rated with 5 stars
Verified

I have been with Erie for years, about 23. I like that I can do everything on their website online. They have several options on paying your bill so you can do it according to wha...

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What is Erie Insurance?

Erie is an auto coverage provider that offers customizable insurance policies. It has several discount, perk and add-ons options, including a rate-lock program. You can get an insurance quote on the company’s website, but you'll need to work with an agent to purchase the insurance you select. You can also pay bills and manage your account on the website; all claims must be filed through its claims hotline. Erie writes policies in 12 states and in Washington, D.C.

How does Erie Insurance work?

Erie provides a wide variety of coverage and benefits, including basic coverages like liability, uninsured motorist, medical protection, collision and comprehensive. It also offers these additional coverages:

  • Glass repair
  • Locksmith service
  • Personal items
  • Accident forgiveness
  • Travel expenses
  • Pet injury

Erie's Auto Plus package offers the following perks:

  • Diminishing deductible: Takes $100 off your deductible (up to $500) every year without an accident.
  • Extra rental car time: Gives you up to 10 days of extra time with a rental car when your car is out of commission.
  • Even higher limits: Adds to your limits for services like locksmiths, etc.
  • Waived deductible: Waives your deductible if you also use Erie's home insurance and the accident involves your home (e.g., if you accidentally run into your home, you don’t have to pay the auto deductible).
  • Death benefit: Pays up to $10,000 in the event of a covered auto accident death.

Erie Insurance quotes and rates

Erie’s car insurance rates depend on the vehicle and the driver’s age, location and driving history. You can expect Erie's annual premiums for full coverage to range from $1,924 to $3,614 — but keep in mind that this varies based on your information and potential discounts.

Erie Insurance FAQ

Does Erie have accident forgiveness?
Yes. Erie offers forgiveness for your first at-fault accident if you've been a customer for three years or more.
How much does Erie’s car insurance cost?
Erie’s rates depend on car type, your situation and your state. You can get a custom quote on its website.
Where is Erie available?
Erie is available in the following U.S. locations: Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and the District of Columbia.
Where is Erie located?
Erie Insurance is located in Erie, Pennsylvania.

Is Erie car insurance good?

Yes, Erie offers competitive rates and solid coverage for drivers in its service area. We recommend Erie’s auto insurance for drivers who prefer working with a local agent in person to managing their policies online.

Erie Auto Insurance Reviews

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How do I know I can trust these reviews about Erie Auto Insurance?
How do I know I can trust these reviews about Erie Auto Insurance?
  • 4,026,869 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2022

My car was totaled and Peter ** made sure I was taking care of from the time I reported my car. Made sure I had a rental car checked on me to make sure I was ok just A1 service Erie Insurance gives you from the best rates to customer satisfaction. I will never leave Erie Insurance.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 22, 2022

Erie is a pathetic excuse of a insurance company. The agent that was assigned to my claim took an entire month to contact. The only reason why they contacted me was because we had to leave numerous voicemails everyday and constant complaints on the customer service line to even get a single call. And when we try to switch to a different agent, they wouldn’t let us. They would only leave a “note” for the agent to see. However, that still wasn’t enough. We even contacted the manager but they refused to provide any substantial help and instead left another “note” for the agent.

As of right now, we still haven’t made any progress in the claim, and it’s been 3 months going on to 4. That’s 4 freaking months!!! They claim to have good intentions but they don’t care about their customers at all. It shouldn’t even take this long to settle an car insurance claim. Please please please don’t waste your time, money, and effort on this insurance. Save yourself the headache that I’m still enduring.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 12, 2022

    I've had Erie Insurance (auto, life, and house) for more than 20 years. Their customer service was lacking and products were just OK, but they were reasonably priced when we were just starting out, so we stuck with them through the years. We had one minor auto insurance claim in 2000; never had any claims for life or house insurance. We added my sons a few years ago to the auto insurance policy and, after each had an accident (1 in 2019 [$1924.35] and 1 2021 [cost still pending]), Erie decided not to renew our policy. All of those years paying premiums that were pure profit for them, and now that they had to pay out two claims, one we know is less than $2k, they decide not to renew us.

    As expected, we have been paying much higher premiums for the past few years due to our young sons being added, so one would assume their lack of driving experience was figured into the higher premium cost (young, inexperienced drivers do have a tendency to get into accidents more than the rest of us). But, that still wasn't enough profit for them apparently. Find yourself another insurance company besides Erie. There is NO loyalty, no matter how long you have been a customer. Erie is only interested in large profits, so if you cut into that in any way, be sure they will kick you to the curb.

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    Rated with 1 star
    Verified Reviewer
    Original review: July 28, 2022

    Auto claims service has been incompetent and I will be leaving because of them. It has been 6 weeks since my accident and still have no check and no idea how or when it will get fixed and was told today that it was my fault after getting hit from behind.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 7, 2022

    Erie Insurance is excellent! We have had Landis Erie insurance for our homes, cars and business for about 30 years, and we are certain that we will continue to choose this company. They have taken care of every issue we had in a timely manner in the past. Erie Insurance gave us tremendous help when our family was in a couple of extremely difficult times in our life. We recommend it to everyone, including all our families and friends. All our family members have Erie Insurance. Please don’t hesitate to choose Erie Insurance!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 31, 2022

    At the end of 2021 my vehicle was hit by a commercial driver insured with Erie. The Erie insured driver was at fault. Whereas, I understand some of safety protocols involved with Covid - i.e. not coming out to view the actual accident site or meeting with individuals face to face. The Erie representative was totally unprofessional and contributed to falsifying information and delaying the claim from being processed. I accept that it was her job to protect her client but it is also her job to be truthful and to make a decision based on the truth. When the facts showed her client was at fault, she got even more petty and delayed the processing further. Very unprofessional agent and looks like not her first rodeo in this area of deceiving and falsifying.

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2022

    I have been using Erie auto insurance for years and no issues until I met up on these two (Michael ** and Paul **). My vehicle was at a collision center for approximately 50 plus days without being touched because Michael failed to submit appropriate timely documents for the the progress of the vehicle. When I tried to talk to him about the delays, he was so nonchalant. He said it has nothing to do with him. When I called the collision center the estimator was able to provide authentic proof that it was not on him. Michael released document to the collision center for the progress just after he said he had nothing to do with the delay. I was able to see this proof from the collision center.

    I tried to call and speak to his supervisor, Paul, which turned out to be disastrous. He dispelled what I was saying to him by not allowing me to talk, sharp tone and he was very subjective to Michael. He wants to verify what I was saying but tells me Michael would not do anything I complained about. Obviously he already knew the situation from Michaels end and had his preconceived notion. By the time I called the supervisors at Allentown's corporate office, only one person I was able to communicate with after multiple voice messages, and he already got the news and was telling me what he was told already by Paul. This is not the way to represent a company! All the lies (adjusting email, everyone protecting each other, not listening to the customer and genuinely don't care about the customer). I am sure more people will complain until the company takes a stand. Disturbed!!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2022

    In all my years of driving, I have never had an accident or insurance claim until this year. It turned out to be a rather large claim for my car repairs and rental car. And now Erie is cancelling my policy. One accident and they cancel you? I thought that's what insurance was...pay for your policy and when you need it, you're covered. Not with Erie, you need their coverage? Get it once, then you're done. I was only with them for a couple of years, but now I'm happily shopping for another more reliable and honest company.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 28, 2021

    I’ve used Erie auto/home since 05/2014. I’ve never put in any claims in nor asked them for anything. Until 11/2021 when a tractor trailer lost 1k pounds of coil. The driver stated he would be held liable for any damages/expense. I asked Erie to help since I had ALL the driver's information, social security number, driver's license number, DOB, address, phone and all besides the insurance provider. Erie would NOT HELP ME IN ANY WAY. I was advised from Erie to seek attorney assistance for this since I don’t have collision. This wasn’t a collision accident & there isn’t a police report. THERE IS A INCIDENT REPORT which CLEARLY states the other party would be held responsible. Well after almost 8yrs at Erie, I’ll be moving to a different provider.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 14, 2021

    Cannot get anyone to respond to us - over signed paperwork our agent cannot seem to submit to Corporate. Corporate won't speak with us and our agent - not sure what they do. Just a simple paper that was hand delivered to our agent. Local agent in Virginia Beach, VA: 1. Misquoted yearly rate 2. Failed to submit signed paperwork to Corporate for Umbrella policy 3. When we were notified by snail mail from Corporate of the issue, we HAND DELIVERED ANOTHER SIGNED COPY to the local agent. 4. AGAIN, local agent failed to submit to Corporate. 5. We received cancellation check from Corporate for an umbrellas policy that we paid for and signed paperwork. Local agent - no idea why they can't get it together. Corporate - refuses to speak to - tells us go talk to local agent. Our first and LAST dealings with the insurance company. I can't imagine how horrible it would be if we ever actually had a claim!

    17 people found this review helpful
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    Erie Auto Insurance Company Information

    Company Name:
    Erie Auto Insurance
    Year Founded:
    1925
    Address:
    100 Erie Insurance Place
    City:
    Erie
    State/Province:
    PA
    Postal Code:
    16530
    Country:
    United States
    Website:
    www.erieinsurance.com