Erie Auto Insurance
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Erie Insurance

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Last updated: Nov. 29, 2017

88 Erie Auto Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 29, 2017

Seamless issue with a deer hitting my car; filing a claim was trouble free and gave me confidence. Erie is available anytime, understands my problem and solves it. Erie Insurance and the associated representing agent has been perfect for over 40 years; reasonable price; recommended coverage for additional items I needed; always been hassle free.

Verified Reviewer
Original review: Nov. 27, 2017

My wife was broadside and totaled her car. The cited driver also had Erie. Filed a claim and closed it in 3 days. They provided a rental car for a week too. Purchased new car 4th day and turned in rental at end of week. I compare rates every 3 years.

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Verified Reviewer
Original review: Sept. 16, 2017

I have been an Erie customer for 15 years. I have auto and renter's insurance policies through them. I have never needed to file a claim on the renter's policy. As for the auto policy, they have always served me well. I had an accident that was my fault in 2006. They covered all the damages to both cars. The adjuster was quick to file my claim and settle it. They have accident forgiveness, so my premium did not change when I renewed.

I was also involved in an accident for which I was not at fault. I filed claims with both Erie and the at-fault driver's company. I ended up subrogating through Erie. My car was totaled, and Erie gave me $500 more money than the other company. They also handled all of the communication with the other insurance company, so I did not need to put forth very much effort to settle the claim. They also handled the rental car and covered that completely. The accident had happened on a Tuesday evening. By Wednesday morning, I was in a rental car, and by Friday afternoon I had a check for the entire value of my car. By Saturday, I was driving my new car off the dealer's lot.

Lastly, I had a rock bounce up and crack my windshield while driving on the highway. I filed a claim with Erie as soon as I got home that evening. Erie scheduled an appointment for me with a mobile windshield replacement company for the next day. They showed up on time and replaced my windshield quickly. The workmanship was top notch. I have zero deductible on my comprehensive policy, so there was no out of pocket expense. To reiterate, my windshield was replaced within 16 hours of filing a claim at zero cost and I didn't even have to move my car. So far, Erie has been an excellent company to deal with. Everyone I have dealt with from there has been courteous and efficient. I highly recommend this company.

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Verified Reviewer
Original review: Sept. 14, 2017

I requested an online quote for auto insurance/renter's insurance bundle from Erie Insurance as I was shopping around for cheaper insurance rates than the ones offered by my current insurance company. The original quote that popped up was $119.74 per month (which I liked). An Erie employee Karen ** responded to my request. The first quote she sent me was doubled what I am currently paying; nowhere near the quote that had popped up on my computer screen. She claimed once I sent her my driver's license number it would be MUCH cheaper. I sent her my license number and the current full coverage that I now have on my vehicle. She continued to try to throw increases here and there on my insurance coverages. This did not sit well with me; I don't know if she thought I wouldn't notice it because I'm a senior or what she was trying to pull; but it immediately made me feel that Erie Insurance Company is not trustworthy.

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Verified Reviewer Verified Buyer
Original review: July 5, 2017

I was an Erie Insurance customer for 12yrs. In those years I always made my payments ahead of time. In the past few years, I leased a Honda Civic. Unfortunately, for me over the course of 3yrs. I had 3 claims. All of which were completely out of my control. The first incident, a drunk driver totaled my car in a hit and run. The second claim was due to hitting a deer. Lastly I was involved in a hailstorm. I thought that the purpose of having and paying for insurance was for instances such as these. Never mind that, I always paid my premium ahead of time. Erie decided not to renew my policy. I am not to blame for random acts of nature however, things worked out for the best. I now own a BMW as opposed to a Honda Civic. I am insured with Geico. Guess what? Geico is cheaper than Erie. I wouldn't recommend Erie to my worst enemy. Thanks Erie for the education.

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Original review: June 6, 2017

Hands down. Erie Insurance is the worst company I have dealt with. My vehicle was severely damaged by one of their covered drivers. It took me 4 days to merely get in contact with the claims adjuster, morning day and evening I tried. They wouldn't answer my calls or messages in any sort of timely matter. Once in contact they juggled me around and around to another representative (I had four in all) and they dragged the process as slow as possible. They were highly off point with initial estimates that I had to make it known for them the obvious undercarriage damage, and with that they dragged time further requiring their estimator to re-inspect what should have been found earlier.

I was without a rental car for two weeks though I was clearly entitled to. The main representative even threatened me with personal expensives stating that if I do not submit this claim to my own insurance that Erie would charge me for storage fees (I would have been charged my deductible and the accident was already written as the other driver's fault). As a whole ERIE is by far the worst company in general I've dealt with. It's now the seventh week without my vehicle but it is repaired. It's been on hold still with the shop since last Thursday and all because Erie's adjuster is "Not currently in my area".

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Verified Reviewer
Original review: May 26, 2017

I had someone hit me a year ago, Erie fixed my car right away, and collected from the other guy later. So, I didn't have to wait for the other company to call me. My rates are low. Went to USAA for a quote and there was no reason to switch.

Verified Reviewer
Original review: May 25, 2017

A dog ran out into the highway in front of us. We couldn't stop and we hit him. My front end and passenger side in the front got messed up. I called Erie Insurance, took my car to the garage, they gave me the estimate and it was fixed in just a couple days. Nice, smooth, easy peasy. I am really happy with my insurance company and I've never had any problems with them. They have never been rude to me and their costs are reasonable.

Verified Reviewer
Original review: May 21, 2017

In larger cities, talking with your agent on the phone is so much easier than living in the country! Usually, I have to go into the agent's office to clear up any discrepancies on my policy. Make sure to comparison shop at least every 6 months and be sure to ask about special offers from all insurance agents. Erie only likes to insure cars that are less than 5 years old, regardless of how long you've been a customer! I am a disabled veteran and I cannot follow "Normal business hours". When I filed my claim, I was very very sick (And hospitalized). I was expected to return a phone call to the adjuster within 48 hours and was in intensive care for nearly 4 days. The insurance company settled with the negligent driver while I was fight for my life. The only reason I stayed with them is they have the most affordable rates and payment plans.

Verified Reviewer
Original review: Jan. 27, 2017

It's a very straightforward experience. They directed me to a local body shop for the estimate, sent the check, and the body shop ended up finding additional work during job, additional work covered. Everything done well with little effort on my part. Everything was handled promptly, courteously, and taken care of.

Verified Reviewer
Original review: Jan. 19, 2017

After Geico dropped me after years of never filing a claim, I did some research and found Erie to be a better fit for me. I saved money in the process also. They're better than anyone else in my opinion.

Verified Reviewer
Original review: Jan. 18, 2017

Erie gave us best pricing after our old company raised our rates for no reason. Even with 2 new cars our payments were less than other major insurance carriers. Best pricing for the coverage we needed.

Verified Reviewer
Original review: Jan. 15, 2017

I received forms, completed them the next day, then mailed. I received check in about two weeks. I've been with Erie several years. Consider them good to deal with but not wonderful. Value is good, not great.

Verified Reviewer
Original review: Jan. 6, 2017

We did not have this insurance for a long time before we had a claim. It was a very bad storm that did damage. Erie was very quick and thorough to get an adjuster here and the claim was taken care of without any hassle. Their rates are very good for our area and I like having an agent close by if I have any questions or changes to make. Local agent and never any problems with a claim and the best rate in our area!

Verified Reviewer
Original review: Dec. 13, 2015

Very favorable. The insurance agent was very helpful and gave me important information about my policy as long as I had it with his agency. He assisted me in getting affordable rates for the type of insurance that I needed. He also suggested other options such as flood insurance and this was greatly appreciated. Any auto claims were settled quickly but in a professional and fair manner. All the different types of coverages such as liability, collision, medical and comprehensive coverages were explained in a clear and concise manner. I also received accurate auto insurance quotes whenever I inquired.

Verified Reviewer
Original review: Dec. 12, 2015

They are always quick to attend to my needs and make me feel number 1. They never make you feel like a bother. They know their information in and out and will get the answer if they don't. I never have had to file a claim but have 100% confident that it would be handled above and beyond what we expect.

Verified Reviewer
Original review: Dec. 11, 2015

Erie Insurance has been my insurance company for 40 years and they have always gone out of their way to be helpful and informative. I have never had a rate increase due to a claim and I have had a few. Erie has even found ways to get more money when I have made a claim. Their agents are friendly, courteous and appear to care about their customers on a personal level. A+ company.

Verified Reviewer
Original review: Dec. 9, 2015

I am satisfied with Erie because they are always available in their office to discuss any concerns or to answer any questions I may have unlike GEICO and a few other online insurance companies I have dealt with in the past. Here in Maryland there aren't any offices that I am able to walk into in my area when it comes to GEICO or Progressive. The online insurance companies have the cheaper and lower rates, whereas, Erie's rates are very high but they are easier to talk to and always available.

Verified Reviewer
Original review: Dec. 6, 2015

They are always very personalized with their service. They are quick to get back to us if we call with any questions. Unlike large companies who you speak with a different person everything you call, I talk to the same two people every time I call! Love my insurance with Erie!

Verified Reviewer
Original review: Dec. 6, 2015

Very good. Cares about the customers and their needs. They have good rates and I'm able to get ahold of them in order to go over my policy and rates. I just got a neat year and they worked with me to get the lowest insurance payment possible while still maintaining good quality and price.

Verified Reviewer
Original review: Dec. 5, 2015

Erie is a good choice for auto insurance because their prices are the lowest anywhere around. They also have many ways to lower your premiums. They are excellent when you have to file a claim. They are fair and fast in their appraisal process. They also have accident forgiveness. The only problem I have with them is they are not very efficient at supplying important information from my agent.

Verified Reviewer
Original review: Dec. 4, 2015

Excellent rates with good discounts yet all of the coverage that I wanted. Very good experience when I made a claim last year... It was settled & paid out in less than 2 wks. I was even contacted by the insurance adjuster when he didn't trust what he saw at my mechanic's garage... and he was right! My mechanic was a thief! So appreciative of the heads up from an insider.

Verified Reviewer
Original review: Dec. 4, 2015

I have not had to use it other than towing, it does bother me that even though I have not had a claim my rates go up but they are still cheaper than others. I do like the fact that they know me, I know them, I can call them up if I have a question or problem and talk about how to reduce my rates or adjust my coverage.

Verified Reviewer
Original review: Dec. 2, 2015

We have had Erie insurance for a long time. They were very helpful when we were in a car accident about 12 years ago. Representatives called us to see how we were doing and followed through with everything that we applied for. They have discounts when you have other things insured with them, so that helps lessen the final cost of insurance. They work with you when you want to change your car insurance and give good information to help you stay safe.

Verified Reviewer
Original review: Dec. 2, 2015

I am satisfied with my insurance but am thinking about checking for a better rate. We have had the same insurance for over 20 years and had only a couple of claims. We will be adding new drivers in the near future so it is probably a good time to look into new insurance. The few times we contacted them we were pleased with our service.

Verified Reviewer
Original review: Dec. 2, 2015

I have never had any billing issues with them and their claims service is exceptional. When I have needed to file a claim, I've received prompt service and didn't have to fight to get contacted by an adjuster. I have nothing on the negative side. Their rates are good and their agents really care. Customer service has also been easy to deal with. I find no fault in their service.

Verified Reviewer
Original review: Dec. 1, 2015

I've had Erie auto insurance for at least the past 7-10 years(?). Luckily, I've not needed to use it for any claims. So I'm unable, really, to tell how good/bad they are if in accident. I find them a bit pricey, up until this year. I dont know why, but my premium went down somewhat. Perhaps it does if no accidents in years? I dont know.

Verified Reviewer
Original review: Dec. 1, 2015

I have been with Erie for over 20 years with home and auto. I no longer even look anywhere else. When other companies contact me I tell them I am with Erie and they usually say "Oh, we can't beat their price". If they do not say that right away, they say it when they call me back, if they call me back.

Verified Reviewer
Original review: Dec. 1, 2015

I love my auto insurance company. I have had two claims in the time I've had them and both were handled quickly and efficiently, with little involvement from me. Payment plan options are vast to accommodate whatever stage of life I'm in. Customer Service from my agent and my company is phenomenal, quick responses and work that goes above and beyond what I call about.

Verified Reviewer
Original review: Nov. 28, 2015

Erie provides the best rates I have ever had in the 20+ years I have had auto insurance. They also have local offices where agents know who you are. It's nice to be more than a number in this day and age. I have never had to submit a claim, so I am unable to really comment on that, but based on what I've experienced thus far and what I have heard from others, I would expect good things.

Erie Auto Insurance expert review by Matthew Brodsky

Founded in 1925, Erie Auto Insurance has more than 90 years of experience customizing policies for the modern driver. They currently serve more than 4 million customers with policies in 12 states and the District of Columbia.

  • Plus home and life: Erie Auto Insurance offers policies that include "plus home and life" insurance. This allows them to offer package deals and lower prices.

  • Individual and business: Customers can receive an auto insurance policy for the family or the business with Erie Auto Insurance. This company has policies specifically designed for either.

  • Insurance discounts: When working up a quote with an agent, be sure to ask about the dozen plus different discounts available, ranging from safe driver to reduced usage.

  • 12-month quote: The quote that Erie Auto Insurance provides is for a full year, not the six months often offered by other companies. The price on the year is often substantially lower than the competition once it is divided into monthly payments.

  • Complete coverage options: Erie Auto Insurance policies range from comprehensive to collision and have interesting add-ons available like property and medical coverage.

  • Best for: Drivers looking for a discount, drivers who also own homes and new drivers.

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Matthew Brodsky

Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Erie Auto Insurance Company Information

Company Name:
Erie Auto Insurance
Year Founded:
100 Erie Insurance Place
Postal Code:
United States
(800) 458-0811