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Erie Auto Insurance
Overall Satisfaction Rating
3.70/5
  • 5 stars
    55
  • 4 stars
    28
  • 3 stars
    12
  • 2 stars
    4
  • 1 stars
    24
Based on 123 ratings submitted in the last year
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Erie Insurance

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124 Erie Auto Insurance Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

You’re better off calling a local tow/repair shop to help you. You call the number, fill out information online, and then still receive a call asking you all the same information. I told the person on the phone EXACTLY what I needed, and she still kept asking irrelevant questions. Erie Insurance sure knows how to frustrate their customers and keep their money!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 4, 2018

Most people I talk to don't like them, and for good reason. Erie is fine until the moment you need them. I've been a customer for almost 10 years, and my wife got in an "accident" which resulted in zero damage for either vehicle (She rear-ended someone at 1 MPH), and they dropped us both immediately. I called them to discuss it - they were rude, didn't answer my questions, and I was simply told: "Nothing will change our mind, sir."

9 people found this review helpful
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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 2, 2018

I'm highly pissed. They take consumers' hard earned money only to in the event of an accident leave them high and dry. A horrible company. My car was stolen and torched and till this day they leave me my wife and kids carless. Their only main concern is my wife who wasn't driving the car and her last record of driving being in 2012... where does that come from? Not the fact a family who pays their insurance on time every month and with that being said my on time payment is probably someone's paycheck and they make us suffer for almost a month now trying to turn tables and say us the suffering victims are the criminals profiling and stereotyping and only choose to talk to people who can't properly articulate so they can they ease their way out compensating paying customers.

If you know your way around reading an insurance policy they simply hang up and avoid you. Such scam artists. For all I know I think was Erie Insurance that stole my car since they are being so difficult in wanting to pay for it and being completely unprofessional. In a business the customer is the boss being as though they pay you and with no customers you have no business. I wonder how many other young first insurance policyholders they took advantage of or the older ones that are too old to understand any of the fine print completely. Horrible in my judgment.

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12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 26, 2018

I have been with Erie for less than two years and never had a problem until just recently when I had to file a claim. I have full coverage on my 2015 BMW 328i and it was set up through a insurance agency because they don't set up policies directly (red flag). 7/20 I filed a claim. I learned that I do not have rental and I have a diminishing deductible. Ok, so I pay for my own rental and after talking to Erie they said a adjuster will call me within forty eight hours. 7/23 I am contacted by a Erie adjusters who inform me that they would send a third party appraiser to approve the repairs within forty eight hours (red flag). 7/24 I am contacted by the dealership saying the appraiser was there and I would be hearing from Erie.

7/25 I was contacted by Brian and he tells me that there was a issue and the dealership would not put the car on a rack so they only approved the tires and the rims until the appraiser could look at the rest of the damage but the parts have been ordered and it won't delay anything. So I call the dealership and they insisted that the person who came never even asked for the car to be put on a rack because that definitely could have happened. I asked if they gave him the entire estimate and they said yes.

So I called Brian back and asked who told him all of the things he said and he began to back peddle and when I informed him that the dealership told me that they never asked for the car to be put on a rack and that they won't order the parts without approval of the repairs he said he would get them to go back today to correct it. Then about a half hour later I get a call from the dealership instead and they tell me that they will replace any parts they can with aftermarket parts and by doing that they can't warranty them with the warranty I got with the car.

I then call the direct number for Erie and ask to speak to someone about my claim. I was transferred three times and was told three time "let me get you someone who can help you with that." On the fourth person I got finally transfers me to a supervisor and he tells me that it is in my policy that they can replace any parts with aftermarket parts if they are available. I explained that BMW won't warranty any aftermarket parts and will void the warranty that I got with the car. He said "you should read your policy better." (WOW!) Then I said well since you used a third party appraiser and now my repair time is delayed. What about a rental. He said "there will be no rental, it's not in your policy" even if it's their fault for the delay? DOUBLE WOW!!

So I call the agent who informs me that they don't offer OEM replacement even if I wanted to add it to my policy. So in the end I am paying out of pocket for a rental while they send a third party appraiser who screwed up and the difference between the OEM and aftermarket parts so my warranty is not affected. After the repairs are done I will be looking for a new insurance company and taking the policy to a lawyer to find any loopholes so I know I am not dealing with a scumbag company like Erie Auto Insurance.

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16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 24, 2018

Did a quote online. Waited three days no call from an agent. When I contacted Erie Insurance company in Baltimore MD on Rt. 40 something did seem right. The agent stated she didn't need my quote number. (Red Flag). Instead needed personal information. Hours later on behalf of the agent someone else called with a $3000 6 month policy plan. With a good driver record not willing to be ripped off by this company. What's the need for a quote if you're not going to look at what the customer needs. Buyer beware! Don't buy insurance from this company.

14 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: July 23, 2018

Have had Erie for 29 years home and auto. Have had claims on both and no problems. One of the best insurance companies. They don't have to advertise on saving you money. They are worth it.

6 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 20, 2018

They are cheap. However, if you get a scratch on your car and file a claim you will either get a love letter from an underwriter saying you are more of a risk than their typical customer or have your insurance canceled. I found out when I moved to another state that they would not insure me unless my husband and I had a policy together, which turned out to be a blessing in disguise since my agent found out and shared with me after talking to an underwriter that after being with them for 14 years they were not going to renew my policy for the next year.

Had some trouble with adjuster Darren ** in their Columbus office, who was very rude and acted put-out over a simple request to reopen a claim they had closed out. I received a call over the complaint I sent to the corporate office. It was referred to the head of the Columbus office. It didn’t appear during the phone call that the complaint was taken seriously. He essentially blew it off.

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14 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: July 13, 2018

Insurance companies have a reputation of being tough when claims are submitted to them but Erie did not treat me that way. They met my expectations.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 1, 2018

Experience with Erie is extremely satisfying. With only a vehicle identification number, Erie agent asks questions to decide which & how much coverage is needed. I am now on my 3rd auto using Erie. Get wonderful friendly support from local office and have many discounts due to longevity of policy. It is less expensive than many other companies available to me. I also have an option of paying my premium yearly, bi-yearly, quarterly or monthly. But the broker's office is located in a 2nd-floor condo with no elevator access. As I am handicapped and can't negotiate stairs, their 2nd-floor location causes difficulty. But the agent brings what I need to my car & we conduct business there.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 30, 2018

My experience with Erie was extremely pleasant and simple overall, and customer service even assisted in getting my rates lowered while still offering the same coverage. Erie had a very simple application process, and responsive customer service. The company is reasonable and easy to deal with. Low and overall reasonable premiums, and the company has a reputation of paying out when they need to. Generally speaking, the company is on the up and up. But maybe the price of coverage could be lower.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 29, 2018

We were hit in the rear by a person who had no insurance. We had to pay a "noninsured motorist deductible" to get our car fixed. Erie assured us they would pursue and recover our money. They sent a couple of letters to the address of the person that owned the car, but, shock of all shocks, this person never responded. The person driving the car did not own the car. It was owned by his girlfriend's dad, who did not have insurance. I'm not sure who Erie was sending letters to. The driver? The Girlfriend? Her dad? Anyway, nobody responded to the letters. We just, today, received a letter saying Erie had done all that they could and the 2 year statute of limitations, which we didn't even know there was a statute of limitations, is almost up.

We were told after the accident that Erie would pursue this incident until they got our money back, or the person's drivers license would be taken away. As far as we can tell, Erie did absolutely nothing. We have multiple policies thru Erie and we never miss a payment. What good is it for us to have insurance if we have to pay for our own accidents? There is an ever increasing number of uninsured motorists on the road every year and I see why. You don't have any consequences, if you are in an accident. Plus you don't have to pay exorbitant payments to an insurance company every month for fake protection. I think we are about to become one of these uninsured motorists, since that seems to be the way to go.

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17 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 26, 2018

I had Met Life insurance from ages 16 till 22. At 22 I went with State Farm. They gave me the best deal for the joint coverage my husband and I needed. Instead of the price going down it raised every year with no accidents. So at 33 I had a son driving that had raised our insurance even more. So I got quotes from 5 different insurance companies and Erie insurance offers me the best price and coverage for my needs. Even Geico and Progressive or The General couldn't insure us any lower. So I went with them and am still covered through them. I was saving almost $600.00 a year compared to my plan through State Farm and it was almost the same amount of coverage. I liked the plan and I love my agency, my insurance agents and the company as a whole. I can contact someone 24/7. I feel really comfortable with my policy and my price. The only thing better would be free.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 25, 2018

Very pleased... my premium could be less but I’m happy where I’m at and I have never had an issue with Erie or my local agent.

6 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: May 24, 2018

We had Amica before we purchased Erie. Amica was terrible, because of an internal problem, Amica allowed our cancelled auto policy go all the way to the NCDMV and what a nightmare that was. Erie Customer service was there to help us out of the problem. Erie was able to cover all of our autos and our motorcycle. We saved over 400.00 by switching to Erie. Our Rep is a jewel, she was there for us when we needed her, answering every question. Erie went above and beyond.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 20, 2018

Erie Auto Insurance was very easy to deal with. I had this insurance many years ago and felt I was paying too high for a premium for the insurance I had. They reduced my premium by $500.00 a year for the same coverage.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 18, 2018

Erie Auto Insurance has been my insurer for Home and auto for over 15 years and they have had great rates and always treat me like I am a person and not just a number. Every year or two, I request quotes from the other top companies and their premiums are always 3 times higher than Erie. They don’t insure high risk people, so I don’t have to make up for those people in my premiums. I have a personal agent that works in my state and is familiar with my policies. I like being able to reach someone I know. They have always taken care of me and I had the rest of my family sign up with them too, and they have all been very happy.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 17, 2018

My daughter slid on black ice and ran off the road. She needed minor work under the front bumper and a new bumper. Erie was great, we had no problems and they got back to us immediately. They have been great so far. I would recommend them to anyone and have done so.

4 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: May 16, 2018

For some 35 years as a driver I have had a couple of accidents and a handful of claims, never had an issue. It was just a phone call, and I had my claims person on the line, asked me a couple questions and my rental car arrived at my house an hour later. My truck was towed to dealer for repairs due to a collision. I've also had my children when they were driving age put onto my policy until they were old enough to get there. I also use Erie for my homeowners insurance and get a discount for the bundle package. I've had the same agent for some 15 years and always a first name basis with you, "How is your family?" "How are things?" Very personable. The price I pay for my coverage is a good deal for my age and the vehicle I drive.

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 14, 2018

This is a Company that started small and has grown tremendously. I have been with the company for over 50 years and I have never thought about leaving them as I feel my care is their priority. My claim was handled quickly and my vehicle was taken care of. I also have my homeowners with them and filed a claim for water damage. They have great customer service and fair pricing for services.

3 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: May 13, 2018

When our car was stolen Erie Auto Insurance was unbelievably fast in responding to problems and helpful replacing it. They were fair and accommodating. We've used them for over 30 years and have never been disappointed. Excellent customer service! I always recommend them!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 12, 2018

I have been with Erie Insurance for over 30 years, they have always been the best insurance company. I never had to worry about being dropped and their rates are excellent. I recently shopped around to see if I could find a better price for my 3 cars and house combined. Not one competitor could come even close to the premiums I pay. I have had several claims over the years and my agent/office is always there to help. After someone ran into my car, I called my agent who told me to get a couple of estimates. I did and was able to take my car to my choice of auto body shop. They did a good job and I was very satisfied.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 11, 2018

Erie has always valued their policyholders and takes the time to listen. I have been a policyholder with Erie for 43 years and they have always been responsive to my needs. I called in claim to my Erie agent, explained the claim, next day, adjuster was out, simple as can be and never a problem.

Be the first one to find this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: April 20, 2018

I had my oil changed at one of the local OLF businesses in Erie recently and they did not properly tighten the plug in my pan. Needless to say this caused all kinds of inconvenience for us until my own insurance company (GEICO) took care of us. However, we were still left paying the deductible which really sucks since this situation was due to some else's incompetence. Now Erie Insurance is dragging their feet and doing everything they can to get out of a very cut and dry case. I am now stuck paying the $500 deductible out of my pocket due to someone else's negligence and their crooked insurance company not owning up to their mistake.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 4, 2018

Got a quote online for $185.58 and asked to call the local agent to sign up, when I called I was asked to pay $255 that is more than 40%. So I called the customer service and informed them I provide all the information correctly and accurate when I applied online, was told no one forcing me to get Erie insurance, totally unprofessional and misleading the customer, you have to be honest and transparent.

15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 2, 2018

I had switched to Erie Insurance before I had children. Now I have 3 sons ages 21, 18, and 16. Every time I added a son to my policy, my insurance skyrocketed with only the explanation of the new MALE child being added. Unlike other insurances, Erie offers no programs for a youthful discount! Nothing to help ease the burden off the insurer! So I ended up lowering my insurance and raising my premiums to be able to afford insuring them. Of course, they had to have vehicles so we bought them what we could afford to pay cash for. We own 6 vehicles with mileage ranging from 97,000 to 292,000. But we own them all! Well, when we bought the '09 Kia Sportage it had 126,000 miles on it and I wanted to list it as my pleasure vehicle. However, we did purchase it for my younger son and my agents said I had to tell them which person predominantly drove which vehicle because it was only fair!

West Virginia, the state I reside in, has a law which I believe is called WV's Municipal Use of Vehicles Law which states that it doesn't matter who drives what vehicle, every licensed driver in that family would be covered on any vehicle. They admitted the truth of that! However, other insurances will allow you to choose which person you want on which vehicle because that law insists they're covered!

My Appalachian Insurance Agency refused to allow me to do that! When I tried they said that was unfair because it would have lowered my policy from $4700 a year to just over $4000. I contend... That was enough! But, being a believer in God's holy word, I wouldn't make those changes unless I was allowed to do so. I would not lie! Other insurances, as I found, quote you the lowest premiums based on that law anyways! So after 20 plus years being insured with Erie I left! I think they could have and should have done better by my husband and I than that! They simply didn't care to have our business!!!

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2018

My car was hit in a parking lot by a customer of Erie Insurance. Claim filed. No call to me in eight days. I've contacted the customer's agent and Eire directly. No return calls. When I complained to the Erie operator, he read the claim where the adjuster had entered the had called and let voicemails and that I was the one not returning calls. Total lies. Avoid this company. They are dishonest.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 8, 2018

I have Erie insurance and they are awful. I got into an accident and it was the other persons fault. I didn’t call the cops on scene but later within 24 hrs had a cop come look at my car and the other persons car. It was proved to be her fault but for some reason, unknown to me, she didn’t have insurance or something and my insurance has to pay. I got into a second accident a few months later and they raised my rates by $800 dollars a month! The first accident wasn’t my fault and was found it wasn’t my fault by the cops.

The second accident was supposed to be my accident forgiveness. Well I guess that’s non-existent. Erie counts things they shouldn’t count and I had to pay a deductible for the first accident. The second accident we probably would have had to pay but I didn’t get the car fixed. Don’t wanna know how high the rates would have been had I gotten the car fixed. Now I’m switching insurance because I can’t pay that much. That was on my parents policy as well. With another insurance on my own policy it’s lower than mine was to start! Erie is way overpriced and makes you pay a deductible every time.

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12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 7, 2018

June 7, 2017 a huge dump truck hit and totaled my car. The agent, Josh, was very professional and very prompt, and was very accurate in his response to compensate for my car. Next came Mr. **, the personal injury agent. From day one, Mr. ** was nice, but somewhat unreliable. Having been recently diagnosed with Stage IV Breast Cancer, I was just anxious to get everything about the incident behind me. Mr. ** told me the settlement amount would be $2000, he would send me some papers to sign, I could pick up the check in 3-4 days, or he could mail it, I agreed to pick it up.

I had lots of tests and doctor appointments so it was about a week when I called to see if I could come pick up the check. That’s when Mr. ** starting talking about Medicare and that I would get the check in about 30 days. Okay, no problem. In 30 days or so I called, Mr. ** told me Medicare takes about 90 days, he had done everything he is supposed to do, if I want anything more done I can do it myself. After a few more weeks I called for updates, Mr ** informed me of no new news, and that up to $800 would be deducted from the $2000. This whole ordeal is a nightmare, and I’m telling everyone who will listen about Erie Insurance, not that it’ll do any good.

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27 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 3, 2018

I had to change Erie Insurance just because my agent refused to provide information about extra fees. He yelled: "Do not call here again." and hang up on me. So, in a half-hour I found other insurance, plus I paid less.

17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 2, 2018

I had Erie insurance for a period 2.5 years. I chose Erie because my personal auto insurance company, USAA, does not offer commercial coverage. I was in good standing for a period of 2.4 years. I unknowingly missed a payment in December and they terminated service. No phone call, no no email, nothing. I was notified from the NYS DMV that my insurance policy was terminated and I had to surrender my plates.

Apparently, a collections notice was sent out. A lawyer/third party started robocalling my mother, who never was on the policy. Absolutely horrid service if you ask me. USAA, which handles all my other insurance policies, including auto and home, is absolutely wonderful. In the event that a payment is due, they send me a polite email reminder, and if I ever miss a payment (rare) I receive a polite email or phone call within 24 hours. The damage done by Erie hurt my business greatly, especially during a time of year when winter work is extremely precious. I will never recommend Erie to anyone.

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18 people found this review helpful
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Erie Auto Insurance expert review by Matthew Brodsky

Founded in 1925, Erie Auto Insurance has more than 90 years of experience customizing policies for the modern driver. They currently serve more than 4 million customers with policies in 12 states and the District of Columbia.

  • Plus home and life: Erie Auto Insurance offers policies that include "plus home and life" insurance. This allows them to offer package deals and lower prices.

  • Individual and business: Customers can receive an auto insurance policy for the family or the business with Erie Auto Insurance. This company has policies specifically designed for either.

  • Insurance discounts: When working up a quote with an agent, be sure to ask about the dozen plus different discounts available, ranging from safe driver to reduced usage.

  • 12-month quote: The quote that Erie Auto Insurance provides is for a full year, not the six months often offered by other companies. The price on the year is often substantially lower than the competition once it is divided into monthly payments.

  • Complete coverage options: Erie Auto Insurance policies range from comprehensive to collision and have interesting add-ons available like property and medical coverage.

  • Best for: Drivers looking for a discount, drivers who also own homes and new drivers.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Erie Auto Insurance Company Information

Company Name:
Erie Auto Insurance
Year Founded:
1925
Address:
100 Erie Insurance Place
City:
Erie
State/Province:
PA
Postal Code:
16530
Country:
United States
Phone:
(800) 458-0811
Website:
www.erieinsurance.com
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