Erie Insurance

The absolute worst experience in 14 years in the insurance business. Spoke to Agency recruiter Stephen ** and he was the most rude, inconsiderate person in a management role I've ever dealt with. This guy hung up on me for no reason and was very unprofessional. He gave Erie a very bad look and if that's any indication of how they treat their customers, employees & agents RUN! I would be very concerned. I can be contacted for any information pertaining to Stephen's unprofessional and rude ending to our call. He should not represent Erie in the future.

We had and auto stolen in 2020. Erie initially was good to deal with and very responsive. After our truck was located, they sent an adjuster out to assess the damages. The adjuster wasn’t rude, but constantly reminded me that my truck wasn’t new and he was sure some of the issues were pre-existing but he was going to ‘help’ me out. After getting my truck back from the body shop, it just sat in my yard for a while because I had to purchase a new vehicle when this one was stolen. I learn that, even though I have coverage, the rented trailer that was stolen wasn’t covered.

They stick it to you in every way they can. If you have them for car insurance and you get hurt in the wreck you are screwed. They are vague in their responses and emails. Tell you one thing and do another. Worst experience ever. I beg everyone to get away from Erie insurance as fast as you can.

Beware - unethical. My Father passed away 3 weeks ago - this company will continue charging him for auto and renter's insurance because I didn't notify them on the day he died. My first priority was his service of course and I am making calls as I can after work. Every company I have dealt with up to this point has back dated account closures to his date of death - not Erie and they told me I should have called them on the date he passed away. I was shocked and appalled by the lack of understanding and compassion. Absolutely despicable.

My car was totaled and Peter ** made sure I was taking care of from the time I reported my car. Made sure I had a rental car checked on me to make sure I was ok just A1 service Erie Insurance gives you from the best rates to customer satisfaction. I will never leave Erie Insurance.

Erie is a pathetic excuse of a insurance company. The agent that was assigned to my claim took an entire month to contact. The only reason why they contacted me was because we had to leave numerous voicemails everyday and constant complaints on the customer service line to even get a single call. And when we try to switch to a different agent, they wouldn’t let us. They would only leave a “note” for the agent to see. However, that still wasn’t enough. We even contacted the manager but they refused to provide any substantial help and instead left another “note” for the agent.

I've had Erie Insurance (auto, life, and house) for more than 20 years. Their customer service was lacking and products were just OK, but they were reasonably priced when we were just starting out, so we stuck with them through the years. We had one minor auto insurance claim in 2000; never had any claims for life or house insurance. We added my sons a few years ago to the auto insurance policy and, after each had an accident (1 in 2019 [$1924.35] and 1 2021 [cost still pending]), Erie decided not to renew our policy. All of those years paying premiums that were pure profit for them, and now that they had to pay out two claims, one we know is less than $2k, they decide not to renew us.

Auto claims service has been incompetent and I will be leaving because of them. It has been 6 weeks since my accident and still have no check and no idea how or when it will get fixed and was told today that it was my fault after getting hit from behind.

Erie Insurance is excellent! We have had Landis Erie insurance for our homes, cars and business for about 30 years, and we are certain that we will continue to choose this company. They have taken care of every issue we had in a timely manner in the past. Erie Insurance gave us tremendous help when our family was in a couple of extremely difficult times in our life. We recommend it to everyone, including all our families and friends. All our family members have Erie Insurance. Please don’t hesitate to choose Erie Insurance!

At the end of 2021 my vehicle was hit by a commercial driver insured with Erie. The Erie insured driver was at fault. Whereas, I understand some of safety protocols involved with Covid - i.e. not coming out to view the actual accident site or meeting with individuals face to face. The Erie representative was totally unprofessional and contributed to falsifying information and delaying the claim from being processed. I accept that it was her job to protect her client but it is also her job to be truthful and to make a decision based on the truth. When the facts showed her client was at fault, she got even more petty and delayed the processing further. Very unprofessional agent and looks like not her first rodeo in this area of deceiving and falsifying.