Erie Insurance Reviews

In all my years of driving, I have never had an accident or insurance claim until this year. It turned out to be a rather large claim for my car repairs and rental car. And now Erie is cancelling my policy. One accident and they cancel you? I thought that's what insurance was...pay for your policy and when you need it, you're covered. Not with Erie, you need their coverage? Get it once, then you're done. I was only with them for a couple of years, but now I'm happily shopping for another more reliable and honest company.

I’ve used Erie auto/home since 05/2014. I’ve never put in any claims in nor asked them for anything. Until 11/2021 when a tractor trailer lost 1k pounds of coil. The driver stated he would be held liable for any damages/expense. I asked Erie to help since I had ALL the driver's information, social security number, driver's license number, DOB, address, phone and all besides the insurance provider. Erie would NOT HELP ME IN ANY WAY. I was advised from Erie to seek attorney assistance for this since I don’t have collision. This wasn’t a collision accident & there isn’t a police report. THERE IS A INCIDENT REPORT which CLEARLY states the other party would be held responsible. Well after almost 8yrs at Erie, I’ll be moving to a different provider.

Cannot get anyone to respond to us - over signed paperwork our agent cannot seem to submit to Corporate. Corporate won't speak with us and our agent - not sure what they do. Just a simple paper that was hand delivered to our agent. Local agent in Virginia Beach, VA: 1. Misquoted yearly rate 2. Failed to submit signed paperwork to Corporate for Umbrella policy 3. When we were notified by snail mail from Corporate of the issue, we HAND DELIVERED ANOTHER SIGNED COPY to the local agent. 4. AGAIN, local agent failed to submit to Corporate. 5. We received cancellation check from Corporate for an umbrellas policy that we paid for and signed paperwork. Local agent - no idea why they can't get it together. Corporate - refuses to speak to - tells us go talk to local agent. Our first and LAST dealings with the insurance company. I can't imagine how horrible it would be if we ever actually had a claim!

Erie is absolutely 100% amazing! My husband and I, and now my son, have been customers of Erie for years and unfortunately have had several claims. Erie always handled them extremely fast and their professionalism and care is outstanding! Recently, my son and his girlfriend left our house on Easter and were hit head on by a drunk driver who actually got out and ran off. Thank God they had only some cuts and bruises but my son’s truck was totalled! Erie handled everything within 4 days! Everyone we have ever dealt with through Erie has been completely amazing! We recommend Erie car and home ins to EVERYONE and quite a few people we know have switched and love it! My son’s girlfriend just saw how this recent issue was handled by Erie and is leaving Nationwide to come over to Erie! I cannot thank Erie enough for always being there for their customers and making horrible situations, bearable.

For all you hard working contractors out there, I'd like to share my personal experience with Erie Insurance. I've had Erie for for business general liability coverage since 2011 and I always paid my premiums. The policy was always serviced from where it was originated, specifically a very reputable authorized brokerage firm. Upon renewal this year, I was notified that Erie took my policy and was keeping it "in house" moving forward. My broker warned me that the level of service was going to be torturous and exhausting especially when it came time to request certificate of insurance (COI). At first I thought this might be a tactic to sell me a new policy for a better commission so I decided to stay with Erie based upon my past experience.

Not real sure how to review this particular company without any insults.... Every single True Detail of my experience, if put into words would be a Devastating Insult.... Prey to God that the person who Damages your Vehicle has No Insurance at all over Erie Insurance... At least if they are un-insured and you have un-insured motorists rider on your policy then you might stand a chance of having your vehicle taken care of unlike the experience you will have if Erie has anything to do with it.... Honestly not sure of any possible way of giving an honest review and still maintaining my review within the (below stated Review Guidelines).... So I guess just that fact in and of itself will have to tell everyone what I have learned in a very short period of time.

One of their insured drivers merged into my vehicle after I made a right turn onto the main road. And the photos of the damage corroborate the other driver merging into me. But they said it was my fault insinuating I failed to yield before making my turn. Mind you her vehicle was in front of me in traffic and should've seen me in the lane regardless of yielding or not. Not to mention I honked at the other driver.

It’s amazing that this company is still in business with this many negative reviews. As it’s already been mentioned in previous reviews, very unprofessional service. I was hit by a lady on Christmas Eve who has Erie Insurance. It is now two weeks after the incident and I’ve been paying out of pocket this entire time for a rental vehicle and my car has yet to move to a body shop. The claim manager has yet to contact me and every time I call they tell me that she will be in touch with me soon. I finally was able to speak with a supervisor today who informed me that the accident in under “further investigation” and that they may not even take liability for my claim, even though she admitted and was clearly 100% at fault.

I have had Erie insurance auto insurance for many years, and it is combined with my homeowners insurance for a discount. They have a great customer service team at my local office. There was one agent assigned to me, and I always dealt with him. He has retired, and another agent is now assigned to me. Whenever I need something, or have a question, I call her and everything is resolved or answered during that phone call.

Been with Erie for awhile now. They are cheaper than most. The adjuster that came out both times I was rear ended was great! Problem is, we had a guy rear end us at the end of May, we hired a lawyer since we like most, don't trust insurance companies. We are STILL waiting at time this review, to get a settlement. There is no reason someone needs to wait this long for a settlement that is not their fault. It all went smooth until they was told that a lawyer was hired.

I had been insured by Geico for many, many years. For some reason I decided to get a quote from Erie and found the premium to be a lot lower. I switched to Erie several years ago and have been extremely pleased with their service. My car was stolen about 1.5 years ago and Erie was very efficient and generous in dealing with this claim. My car was never recovered and so I was given $12,500 for my stolen car. I believed I'd get about $8000 for it so the amount I was given was a great relief. It's always terribly inconvenient and painful to have a car stolen but Erie made the experience as good as could be. My agent is very responsive.

Great products, great service, excellent rates. Better than Amica, easy payment schedule and always able to talk to a rep. So far haven't had any problems or complaints. Always have my ID card sent to me each time my renewal comes up and always on time.

I have been very satisfied with Erie Insurance. I was with GEICO before and was paying way too much for my home and auto coverage. Erie saved me about 20 percent from the start and I check them each year to make sure they are in line. I have had one claim and it was handled perfectly. Five Stars ****

The Customer Service is provided by the local agent. That will make or break someone's opinion. I personally don't care for online only insurance services. The price we get is very good. We are older drivers but have been with Erie while our children (now adults) were covered under our policy. After hours service is available.

My agent is always available for me and answers any questions I have. I bundled my house and car with him. Service is outstanding. I’ll never change. My family had been with Erie for years also. A local agent.

I have been with them since 2013. I was paying 963 for 4 cars. Moved out to the County and 833. This month I had to move back to Original address 1204.00 with no explanation why. No changes but zip code.

Was rear ended Nov.30, 2019 by one of Erie's insured. It is now May 11th. I have faxed and called so many times with no results. It has been almost 6 months since my accident with them not resolving it, I have hospital, ambulance and Dr. bills which have not been paid because they refuse to handle the situation. It is a fairly small settlement, I am 65 years old with no means of covering them, If they pay without, me getting a lawyer, just remember that they are slow or no pay. I am very frustrated.

One of your insured ran a stop sign and T-boned me on 9/24/19. I had medical treatment until December 21, 2019. Why won't you answer any of my calls about a settlement. I have called numerous times, even emailed due to the COVID 19 situation. It's Now May 4th, and not only will you not return any of my inquiries, but you have also failed to send me anything. I have submitted all records to you as soon as you requested them. I have been told that I would receive something in January, then February.... And nothing arrived. That is also when you refused to answer any of my calls.

I recently filed a claim against one of their insured drivers after I was hit from behind from an 81-year-old woman who should not be on the road. I faxed my claim, they had a police report, called me and said "your accident looks consistent for what you said happened so we will be cutting you a check and if you need a to rent a car let us know." A week later no check. I call and they are now ignoring my calls and not returning my calls. I later receive a letter saying they are not going to cover my damages. What a shady cowardly company to say they would take care of my car when she clearly hit me and now they are hiding and dodging calls. I actually have the message saved to my phone that they are sending me a check and will be pursuing further action.

We recently took one out of three cars off our auto policy. We always pay full premium for full year in advance, to avoid extra fees. They owed us refund for one car for 9 months remaining that was prepaid. We paid $1356 for full year for 3 cars, and only refunded $149, even though they sent an amendment that showed $248 would be the refund. They are making every excuse to try to justify the very small refund of $149. It’s so transparent how greedy and unethical they are because they don’t want to give up $$ once it’s already in their pocket. We’ve used them for over 9 years now and we thought Erie insurance was better than that. Now, we don’t trust them ever again. Will likely NOT renew.

Erie Insurance, insured, caused an accident. States in police report, failure to yield, Erie's Insurance client. Received letter from Erie stating their client was not responsible, although police report and original statements, state else. Natalie **, signed the letter with contact information stating that if I had any questions or concerns to please call. I personally have placed over 20 calls and my son has placed phone calls. This letter was dated December 11 and it is over one month later and nobody will return phone calls. I can't even discuss the claim as nobody will get back to me. Extremely poor business practices for insurance company. If I could rate them it would be below 0.

I had Erie for a number of years when I bought a house and switched my car insurance from Progressive over because it was cheaper with their multi-policy discount. I had to use the coverage once when my car was broken into and the stereo was stolen from it which they covered the damages less my deductible obviously. A while back I had asked my local agent if there was anything they could do as I felt like I had been paying way too much for their insurance and he gave me a discount that amounted to saving me $50-$100 for the year so I accepted it.

Erie insured's teenage daughter ran into my car while she was making a difficult left turn out of a parking lot. She didn't check traffic in front of her before moving. Crash was on Nov 14. As of Dec 9 this has not been settled. It is a small claim around 2000.00. Erie rep will not return calls. Checking with lawyer to see what to do next. Don't buy this insurance if you want to do the right thing if you are at fault. Neither the rep nor the insured care if we are compensated.

I have a small business and I bought a policy for my business from Erie insurance. First year rate was ok then second year they increased the rate without any reasons. Before policy starts for the second year I called their main office to cancel the policy. They told me to call local office which is situated in Loveland Ohio. I called and canceled it, Finally asked whether I have to call again. They said no, everything took care and they sent me a $648 bill after two months. They did not cancel it right away, kept the policy actively for two months and canceled it. They do this to make money from the consumers. It was not my mistake and so why I pay for this insurance shark.

I was rear ended by an Erie client on 7/19/19. Small claim, under $2,000. Mr. Kevin ** appraised the damage on my car, for Erie, on 9/12/19 and has yet to give an estimate on the damage so that the body shop can make repair. Since then, I have left 4 phone messages for Mr. ** to call me. I have called back to the Erie area claims rep. and left message for her (Carrie) to call me on 11/6/19. To date I have received no returned phone calls from either Erie employee or anyone. Erie received a 1 star rating because of their attempt to rip off.

I have been with Erie for over 55 years and my family for 30 years prior to that. I guess I am too lazy to make a change. When we started with Erie we had an actual person for an agent who we would contact when we had a claim and he took care of it always to our complete satisfaction. Since his retirement my agent is an agency with no personal contact. If I call I get the next available agent, who ever that may be, who doesn't know me from Adam. You're instructed to contact the "claims department" who will satisfy your claim.

Most-affordable comprehensive policy for this retiree driving a 20-yr-old Ford. Despite increased uninsured/under-insured options, still priced within my budget. After a total loss (claim) 2 yrs. ago, rates are still ok.

My experience with Erie has always been a positive one. After reading so many negative reviews, I have to wonder if the problem was with Erie, or perhaps your insurance man/woman. I purchased my Erie Insurance through Gary Donius Insurance over 25 years ago. I’ve been involved in accidents and multiple fender benders over the years. Everything has always been handled immediately and fairly with care and professionalism.

I switched from GEICO to Erie because their price was way lower. I've had several claims since I'm with Erie. They have been on the spot every claim I've ever had. Taking care of me all the way. Through each claim. To the end.

I have been an Erie Auto and Home Insurance customer for 26 years. My son recently had an accident and now they are dropping me. So much for their so called accident forgiveness. Yes, my son was at fault, but I have paid them way more over the 26 years than the accident cost. I will be dropping Erie completely. No customer loyalty at all!!! What I once thought was a great insurance company, that thought is gone. Stay away from Erie.

I bought a brand new 2018 Nissan Rogue SL fully equip last year. A guy pull out from a stop sign in front of me and total my car.a year later. I tried to find another car exactly like it with all the same equipment my old one had, couldn’t find anything within a 50 miles. So I look at a 2019 from the dealer I bought my old one from. They gave me the new one at the same price as I paid for my old one. When I found out what Erie was giving me for the insurance value, I would had to add another $12,000. dollars to it.

Erie Insurance Company did a credit check without my consent at the time of my renewal premium. I spoke with a representative from Erie named Michelle ** and she stated that it was only a "soft" credit check. It does not matter whether it was a soft or hard credit check. My credit should not be checked/ran without consumer's consent. I am very upset with this and have never dealt with this before as I have been a experienced driver for years. Never once has my credit been check after each renewal. Legal matters should take place.

I had Erie insurance for 35 years. Then a storm with high winds and hail hit my neighborhood. My roof was damaged and the siding on one side of my house was riddled with holes. Many of my neighbors had similar damage. One home was totally destroyed by a tree. Our homes are 33 years old and there is no matching siding available. All of my neighbors are getting all new siding because there is no match. I am not getting all new siding because I have Erie insurance, according to the adjuster Erie does not care about matching. I was told to paint my siding. After 35 years Erie was not there when I needed them. If you have Erie drop it, if you do not have it don’t get it.

I Have a Claim with Erie insurance. Their insurer was at Fault. The car was total loss. We have been without car for over week. They will give you the runaround. I have been calling leaving messages. Even with the Supervisors. They will not call you back. They don't care that you are a victim. And will leave you stressed. And suffering.

I was involved in an accident with an Erie policyholder 6-19 and the driver of the other car was at fault of the accident. It been three weeks and I was told to call Erie to give a recorded statement. No luck on that task. I received a letter in the mail last three days ago with an agent contact information. Several messages, No luck either. I contacted my insurance company once again for help. Was told that Erie reps have not returned their calls either. As of 6-21-19 Erie still has not given any good feedback of the issue at hand.

Don't buy their insurance if you plan on ever being out of their coverage. Was in a state they didn't insure. Still going round and round after they totaled the car out. Can't get the rental they promised me. Can't even get them to send me the information for the claim. Only speedy thing of this was they got someone to look at my car in 2 business days. Didn't even allow me the option to buy back the car (which at this point I don't want). Between flood and hail damage the car is getting worse by the day as the water it was in is starting to destroy the electronics on the car.

Thankfully, we haven't had to submit many claims for auto accidents. However, when we did they were right on the spot. Everything was handled efficiently & courteously. Our agent is always available & a pleasure to deal with.

So we had a car break down and we went to rent a car meanwhile, My fiancé rented it under my insurance. She hit a deer a week later and Erie does not want to cover it because it was not a personal vehicle, because it was rented they won't cover it (after hitting a deer). So much for comprehensive damage. Erie = Schemers. Stay away!!!

My wife and I have had Erie insurance for decades, and my parents also had them for decades. We filed this one claim on our RV for water damage due to the seal on one of the tips outs leaking on the floor causing the wood in one area to rot, and they won't cover it. We were told it was due to the seal was old. The adjuster never even looked at the seal. The camper is a 2006 and has been very well maintained. Why would we have been paying for insurance that includes water damage if they come up with an excuse like this. Very poor insurance company. We dropped them immediately. So they lost over 1,800 dollars a year from us over one claim. We haven't had any claims in 10 years or more. Would not recommend this scam company to anyone. Woman in charge of claim was very rude and unprofessional.

Erie apparently switched my claims adjuster without acknowledgement. We haven't spoken directly to the new person, but the car dealer called and said they had. So, the did approve the additional work after much harrassing calls and emails from me.