Erie Insurance Reviews

I was stopped at a traffic light in a long line of traffic on a narrow road in a small town. An impatient girl came around from behind me to make another lane (where there wasn't one) and clipped my left side-view mirror on my brand new Subaru Forester. Erie paid for my damage but did not blame that girl. They said there was no proof and not worth going after her. I asked them to check all ring cameras on all the residences where I was sitting, and they wouldn't do it. There was damage on the front side of my mirror, but they said that still wasn't proof. How would that happen if I was the negligent one? I am very unhappy with their service. The claim wasn't expensive enough to get their interest, but it is on my record!! We are long-time clients of Erie also which makes no difference...

I just got a letter in the mail stating that I have not been on time or making my payments in a timely manner. I have zero idea what they are talking about. I have been a customer for going on 10 years, the only thing I could think of is the accident I had back in January on 2025. They had to pay to replace my wrecked car so they probably aren't happy about it. Yet the give me this threatening letter with zero dates that I've been late. These hacks are back at the office calling the shot and using agents as the enforcement. They better come up with dates or I will be getting a lawyer involved for false practices. I will check my bank statements as well. To make sure everything match up and I paid on time. This is ridiculous. You will be judge you greedy pigs.

I switched from State Farm after 20 years, and have since had Erie Insurance for about 15 years. Costs WAY less and have had amazing customer support and claim handling for glass breakage and accident.

If I could give this insurance 0 stars I would. It is horrible. I had insurance with them and I was pulling out of a street at a stop sign. The other person was in the wrong lane and had no headlights on and hit me. They wouldn't use the footage that the store had of it and they paid him over $4,000.00 for a dent that a dent puller would of gotten it out. Also he was going so fast he hit the right side of my car hard enough to break the stabilizer bar all the way in the back of the vehicle and I have a large SUV. This company clearly does NOT care about their customers!! AVOID. I am looking for another insurance company ASAP!!!

Claimed they mailed my bill, never got it. Sent it to collection agency although give been calling to make payments and they’ve telling me it’s not yet due for months! It’s 2024, there is phone service and email, not just mail. Scammers! Never again.

We were with Erie Insurance for 6 years and never filed a claim until 2023-2024 policy year. Our car was backed into by another party in a driveway, so police were not called. We filed a claim and reported the details of the accident to Erie's investigator. Erie paid their portion of the bill but did little if nothing to recover our deductible from the other party. The other party denied they caused the accident. So, it went to subrogation and of course no fault could be determined, and we were unable to recover our deductible. As far as we know there was no inspection of our vehicle that would have showed who hit who. Erie could have done more to help their policy holder but didn't. Just let it go to subrogation where of course the insurance companies always win.

There is an agent named Kyle there who is absolutely incompetent. He’s a liar and totally unfair. He will tell you lies and say that he will email you and never do. I do not recommend his service to anyone. Stay away from this fraudulent guy. Something isn’t right about him

I'm only leaving one star because it won't let me leave zero. I was hit by another car who had Erie insurance. It was a 10 month nightmare to get Erie to settle the claim. They don't return phone calls or emails, claim to have not received documents when they have, and drag it out hoping you'll get desperate and settle for less than your medical bills. My girlfriend was also in my car and injured much worse, and after almost a year Erie still isn't even offering enough to cover her medical bills and she's had to hire a lawyer. Worst insurance company I have ever dealt with.

Erie Insurance company is the worst insurance in New York State. The owner Penny Levos has a very bad attitude towards customers. she is very disrespectful towards the customers. When a customer signs up with Erie insurance they are not given all information of what is covered in their policy so they have to call with questions about the policy and when they call Penny Levos gets upset that clients are calling to find out what is covered in their policy and after a few calls she tells the customer to find another insurance company.

I wouldn’t do automatic payments after Erie, their payment can try to pull early payments and charge 3 times putting a nice extra $75 or more on your bill. They won’t take or waive the fees even if they tried to get it early and not the best service, but their rates can be pretty low.

My frustration with Erie Insurance regarding my recent attempts to remove my adult son from my policy. As an active duty military member in Texas, he does not operate any of my vehicles and does not reside with us in Pennsylvania. Despite this, I was informed that I cannot remove him from the policy, and the alternative offered a "college rate" this not applicable and is insulting to his situation as he is serving our country and is not home for weekends or summer breaks. When I reached out to the president's office for further assistance, I was told there was no one else to speak with, and the response I received simply reiterated that it is their policy and suggested I shop elsewhere if I disagreed.

I recently switched from Geico to Erie. I was maximizing my discounts at geico, had no accidents in my driving history, and my home's insured value is relatively low. I was still able to save over $1000 -approx. 30%, with Erie for even better coverage on both home and auto. In addition, I got to work with a local agent so now there’s a human I can talk to when I need something. The agent and insurance provider were excellent. These other large corporations are consolidating industries and improving margins by raising prices and degrading service. You can only speak with your money, so take it elsewhere. From Amazon to Airlines, our society is being trained to accept mediocrity in exchange for perceived value. Push back and demand better, support business that are striving for improvement.

Terrible and horrible and cancelled my mom’s insurance for no reason. I’m glad to be moving on. They put me at fault for a not-at-fault situation. They make you look worse than you really are. Don’t go with them unless they’re your only choice.

I wasn't rear ended and pushed into the car in front of me by an Erie Insurance driver. This woman lied to the police and tried to hit skip me. I had medical bills as a result and a totalled car. Except I had no idea for 15 days while my car sat in the shop. Erie is dragging their feet and refuses to communicate with me on the settlement or anything else. This insurance company is the worst.

I purchased an auto ins. policy based upon the good ratings & reviews written about Erie Insurance Company. None of the good things written about them are true. They will stall you and then denial you.

Avoid Allain D. ** at all cost. Our company has spent over $20k per year for many years with Erie Insurance. Unfortunately, Allain D. ** was assigned to assist our business for a small claims loss. Allain D. **, the representative for Erie is anything but professional. Allain does not return calls, he actually blocks your number so he doesn't have to deal with it. There is a host of issues regarding professionalism, courtesy and basic communication standards. We have been forced to call Erie Corporate. Corporate provided us with his supervisor's contact info. We are now making some progress. Our wish is for corporate to hold their reps like Allain D. ** to higher standards and to hold them accountable for poor performance, in this case, zero performance.

If I could give this business 0 stars I would. State farm was the best had to take car off rd for a bit. Once I put back on State Farm wouldn't take me due to I have the Hyundai Elantra with all the breaks in (thanks Tik Tok and other immature platforms) This place took me for 3000k a yr for 1 car!! My monthly was only suppose to be over 300. No my bill is 430.44. State Farm cost me 150 monthly with car, renters, and life insurance all combined. This place shouldn't even be in business people should stay far far away!!! Joke company I'll never suggest to no one and soon finding a new company.

I have been with Erie since I was 16 and they tried to drop my mom and dad when I had an accident way back in 1986. I am 56 now married over 20 years and two wonderful kids. My oldest is 18 and youngest 16 both girls. Me and my wife paid around 2000 a year for two cars while we felt that was a bit much I was always happy with how they handled claims etc.. In those 40 years we have not filed one claim of a car accident that was any of our faults. Our oldest has driven 3 years now with no issues. Erie wants over 8,000 dollars a year to cover me my wife and two daughters. How is that even legal. Honestly they should be investigated for price gauging or plain old pushing clients out the window for no reason. I will be searching for a new company and I am disgusted with all the money I have given this company. Wish I could file a class action lawsuit.

The absolute worst experience in 14 years in the insurance business. Spoke to Agency recruiter Stephen ** and he was the most rude, inconsiderate person in a management role I've ever dealt with. This guy hung up on me for no reason and was very unprofessional. He gave Erie a very bad look and if that's any indication of how they treat their customers, employees & agents RUN! I would be very concerned. I can be contacted for any information pertaining to Stephen's unprofessional and rude ending to our call. He should not represent Erie in the future.

We had and auto stolen in 2020. Erie initially was good to deal with and very responsive. After our truck was located, they sent an adjuster out to assess the damages. The adjuster wasn’t rude, but constantly reminded me that my truck wasn’t new and he was sure some of the issues were pre-existing but he was going to ‘help’ me out. After getting my truck back from the body shop, it just sat in my yard for a while because I had to purchase a new vehicle when this one was stolen. I learn that, even though I have coverage, the rented trailer that was stolen wasn’t covered.

They stick it to you in every way they can. If you have them for car insurance and you get hurt in the wreck you are screwed. They are vague in their responses and emails. Tell you one thing and do another. Worst experience ever. I beg everyone to get away from Erie insurance as fast as you can.

Beware - unethical. My Father passed away 3 weeks ago - this company will continue charging him for auto and renter's insurance because I didn't notify them on the day he died. My first priority was his service of course and I am making calls as I can after work. Every company I have dealt with up to this point has back dated account closures to his date of death - not Erie and they told me I should have called them on the date he passed away. I was shocked and appalled by the lack of understanding and compassion. Absolutely despicable.

My car was totaled and Peter ** made sure I was taking care of from the time I reported my car. Made sure I had a rental car checked on me to make sure I was ok just A1 service Erie Insurance gives you from the best rates to customer satisfaction. I will never leave Erie Insurance.

Erie is a pathetic excuse of a insurance company. The agent that was assigned to my claim took an entire month to contact. The only reason why they contacted me was because we had to leave numerous voicemails everyday and constant complaints on the customer service line to even get a single call. And when we try to switch to a different agent, they wouldn’t let us. They would only leave a “note” for the agent to see. However, that still wasn’t enough. We even contacted the manager but they refused to provide any substantial help and instead left another “note” for the agent.

I've had Erie Insurance (auto, life, and house) for more than 20 years. Their customer service was lacking and products were just OK, but they were reasonably priced when we were just starting out, so we stuck with them through the years. We had one minor auto insurance claim in 2000; never had any claims for life or house insurance. We added my sons a few years ago to the auto insurance policy and, after each had an accident (1 in 2019 [$1924.35] and 1 2021 [cost still pending]), Erie decided not to renew our policy. All of those years paying premiums that were pure profit for them, and now that they had to pay out two claims, one we know is less than $2k, they decide not to renew us.

Auto claims service has been incompetent and I will be leaving because of them. It has been 6 weeks since my accident and still have no check and no idea how or when it will get fixed and was told today that it was my fault after getting hit from behind.

Erie Insurance is excellent! We have had Landis Erie insurance for our homes, cars and business for about 30 years, and we are certain that we will continue to choose this company. They have taken care of every issue we had in a timely manner in the past. Erie Insurance gave us tremendous help when our family was in a couple of extremely difficult times in our life. We recommend it to everyone, including all our families and friends. All our family members have Erie Insurance. Please don’t hesitate to choose Erie Insurance!

At the end of 2021 my vehicle was hit by a commercial driver insured with Erie. The Erie insured driver was at fault. Whereas, I understand some of safety protocols involved with Covid - i.e. not coming out to view the actual accident site or meeting with individuals face to face. The Erie representative was totally unprofessional and contributed to falsifying information and delaying the claim from being processed. I accept that it was her job to protect her client but it is also her job to be truthful and to make a decision based on the truth. When the facts showed her client was at fault, she got even more petty and delayed the processing further. Very unprofessional agent and looks like not her first rodeo in this area of deceiving and falsifying.

I have been using Erie auto insurance for years and no issues until I met up on these two (Michael ** and Paul **). My vehicle was at a collision center for approximately 50 plus days without being touched because Michael failed to submit appropriate timely documents for the the progress of the vehicle. When I tried to talk to him about the delays, he was so nonchalant. He said it has nothing to do with him. When I called the collision center the estimator was able to provide authentic proof that it was not on him. Michael released document to the collision center for the progress just after he said he had nothing to do with the delay. I was able to see this proof from the collision center.

In all my years of driving, I have never had an accident or insurance claim until this year. It turned out to be a rather large claim for my car repairs and rental car. And now Erie is cancelling my policy. One accident and they cancel you? I thought that's what insurance was...pay for your policy and when you need it, you're covered. Not with Erie, you need their coverage? Get it once, then you're done. I was only with them for a couple of years, but now I'm happily shopping for another more reliable and honest company.