Direct Auto Insurance Reviews

I spoke with Elisha ** from Tennessee today & she was wonderful!! Made sure I got the best deals & explained everything so well. I really did appreciate her time. She made it easy because I definitely was nervous.

I started my policy on January 20 and submitted all required documentation the same day. I received confirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted.

Just want to say thank you for not helping me. I’ve been sitting on the highway waiting for a call back because my car is disabled. You’ve not called me back. I’ve been been sitting on the side of the highway for 2 1/2 hours. Finally the highway patrol took me to a service station so I could get help. You are the worst insurance company I’ve ever had. Thanks for the callback that I never ever received. Thank you so much. Worst insurance company ever ever ever.

I want to thank Ms Bridget in Shelbyville TN for her help with my policy. She was very knowledgeable and helpful. I reach out to her last minute but she help me with it. She ask very important questions I didn't know about but it was helpful.

If I could leave zero or negative stars I would. As a business owner, I know how important good reviews are. I also know that a bad review can majorly hurt a company, so I virtually never resort to doing so. Direct Auto, however, has earned every single word of this review. If you are considering using them, I would STRONGLY advise you not to, allow me to explain why. I've used them for a few years now, first year there was a small issue with the renewal process, but it wasn't too bad and I was made aware of it in advance. The last 2 years though, when it has come time they have stopped taking the auto-pay out of my account, and only informed me AFTER my policy was overdue and in cancellation status.

Direct Auto Insurance is the worst I’ve ever experienced. A complete scam.. They take your money every month but when it’s time to file a claim no one will ever answer your calls, emails, or return your call. Be aware of this scam and never purchase any kind of insurance from this company. Very unprofessional.

The worst insurance company I've ever dealt with. Customer service is a total joke. Took one of my cars off my policy and they didn't give me any discount on my rate. I was on the phone for over an hour, repeatedly put on hold because no could figure out my bill. While I was on hold I went online to Geico, got a better policy for half of what Direct wanted me to pay!!! I was happy to say goodbye to this ridiculous company.

Title: They added the guy who wrecked my car to my policy—without my permission. Review: This is about Direct Auto Insurance on Murfreesboro Pike in Nashville, but it reflects a bigger issue with how this company operates. After my vehicle was wrecked by someone else, I filed a claim with Direct Auto (Claim #**). Instead of helping me, they added the driver who wrecked my car to my policy without asking me. I never gave permission for this. I found out through a policy change notice, not even a phone call. It took multiple calls and way too much time to get that unauthorized driver removed. In the end, my policy was canceled.