Direct Auto Insurance Reviews

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Edited by: Matt Zane

About Direct Auto Insurance

Direct Auto Insurance offers affordable car insurance coverage to individuals and businesses. You can request a free quote online and see if you qualify for one of several discounts the company offers. You can also make an appointment at one of its 500 in-person branches across 20 states nationwide. Policyholders can manage coverage and file claims online or through the mobile app.

Pros
  • Several discounts available
  • Customizable payment schedule
  • Provides mobile app to manage policies
Cons
  • Not available in most states
  • Credit check required for quotes

What is Direct Auto Insurance?

Direct Auto Insurance is an American insurance company that has served policyholders since 1991. In 2021, it became part of Allstate Insurance Company, which is the fourth-largest insurance company by premium volume in the U.S.

Direct Auto Insurance’s company mission is to provide affordable car insurance policies. It offers a selection of discounts and allows policyholders to customize payments that fit their budget.

Direct Auto Insurance car insurance coverage

Direct Auto Insurance offers a variety of car insurance coverage, including:

  • Bodily injury: Helps pay for medical expenses caused by an at-fault accident that injures another person.
  • Property damage: Covers repair and replacement costs to your vehicle as a result of an accident.
  • Comprehensive: Covers damages not caused by a collision, like theft or storm damage.
  • SR-22: Certificate of financial responsibility that’s required by drivers in certain states.
  • Uninsured motorist coverage: Covers damages caused by an uninsured driver.
  • Personal injury protection: Helps pay for medical expenses and lost wages.
  • Rental reimbursement: Covers rental car costs if you can’t drive your vehicle after an accident.
  • Medical payments: Covers hospital, medical and funeral expenses for you and your passengers as a result of an accident.
  • Roadside assistance: 24/7 towing, fuel delivery services, lockout assistance, battery jump start and mechanical help.

Direct Auto Insurance also offers policies for commercial vehicles and motorcycles. The company provides an account portal online and on the mobile app that allows you to pay bills and submit claims 24/7.

Direct Auto Insurance car insurance quotes and rates

You can request a free quote online to get started with Direct Auto Insurance. You may be asked questions about the following, all of which are factors that affect your rates:

  • Age, marital status and gender (depending on your state)
  • Location
  • Year, make and model of vehicle
  • Credit history
  • Driving history (accidents or violations in the past three years)
  • Type of coverage

Direct Auto Insurance offers several discounts, which the company claims could save you up to 30% on your premium altogether. Company discounts include:

  • DynamicDrive: Save up to 10% by enrolling in and using the DynamicDrive app. The app monitors your driving behavior and reports a performance score to the company. Safe drivers earn a higher score, which results in premium savings.
  • Payment: Sign up for automatic payments to save up to 5%. Direct Auto Insurance also offers a paperless discount of up to 1% if you opt for e-document delivery. If you can pay your policy in full upfront, you could also save up to 9% on your premium.
  • Multicar: Save up to 25% if you enroll more than one vehicle.
  • Military: Active service members of the U.S. armed forces can save up to 25%
  • Good student: Full-time students with good grades can save up to 10%
  • Senior citizen: Adults 55 years and older who complete a qualifying accident prevention course can save up to 5%
  • Safe driver: Save up to 10% if you haven’t been in an accident or received a driving violation within a certain time frame
  • Driver education: Save up to 10% for completing a safe driving course

It’s important to note that not all discounts are offered in every state. For example, DynamicDrive is not available in California and New York.

Direct Auto Insurance FAQ

Does Direct Auto Insurance have a safe driver discount?

Yes, you can save up to 10% with a safe driver discount with Direct Auto Insurance. To qualify, you’ll need to be accident-free and violation-free for a certain time period, depending on the state you live in. The time period varies between 12 months and 36 months.

Does Direct Auto Insurance have accident forgiveness?

No, Direct Auto Insurance does not currently offer accident forgiveness.

Does Direct Auto Insurance offer full coverage car insurance?

Yes, Direct Auto Insurance offers full coverage policies. These policies include both comprehensive and collision coverage.

Where is Direct Auto Insurance available?

Direct Auto Insurance is available in 20 states, including:

  • Alabama
  • Arkansas
  • California
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Louisiana
  • Maryland
  • Michigan
  • Mississippi
  • Missouri
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington

Is Direct Auto Insurance good car insurance?

Direct Auto Insurance has over 40 years of experience in the industry and is a part of one of the four largest insurance companies in the country (Allstate). It offers a wide range of discounts, which can make car insurance policies more affordable, especially for individuals with a clean driving record but less-than-ideal credit. Also, the convenient mobile app makes it easy to sign up for a policy and file a claim.

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Direct Auto Insurance Reviews

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    How do I know I can trust these reviews about Direct Auto Insurance?
    • 4,773,849 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed July 15, 2025

    The worst insurance company I've ever dealt with. Customer service is a total joke. Took one of my cars off my policy and they didn't give me any discount on my rate. I was on the phone for over an hour, repeatedly put on hold because no could figure out my bill. While I was on hold I went online to Geico, got a better policy for half of what Direct wanted me to pay!!! I was happy to say goodbye to this ridiculous company.

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    Customer ServiceClaims HandlingStaff

    Reviewed May 31, 2025

    Title: They added the guy who wrecked my car to my policy—without my permission. Review: This is about Direct Auto Insurance on Murfreesboro Pike in Nashville, but it reflects a bigger issue with how this company operates. After my vehicle was wrecked by someone else, I filed a claim with Direct Auto (Claim #**). Instead of helping me, they added the driver who wrecked my car to my policy without asking me. I never gave permission for this. I found out through a policy change notice, not even a phone call. It took multiple calls and way too much time to get that unauthorized driver removed. In the end, my policy was canceled.

    The claims process was equally terrible. My adjuster, Ray **, called me once, then ghosted me. I left several voicemails—no response. I reached out to his supervisor, Julian **, and left two more voicemails. Still no callback. I had follow-up questions after the claim was denied, but no one at Direct Auto cared enough to respond. In the end, Crum & Forster, the other party’s insurer, stepped up and handled things professionally—even though I wasn’t their customer. Meanwhile, Direct Auto ignored me and tampered with my policy. I’ve switched insurance companies since, and I wouldn’t recommend Direct Auto to anyone. Cheap rates are meaningless if your insurer doesn’t have your back when it matters.

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      Direct Auto Insurance Company Information

      Company Name:
      Direct Auto Insurance
      Address:
      1128 Murfreesboro Road
      City:
      Franklin
      State/Province:
      TN
      Postal Code:
      37064
      Country:
      United States
      Website:
      www.directauto.com