Direct Auto Insurance Reviews
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About Direct Auto Insurance
Direct Auto Insurance offers affordable car insurance coverage to individuals and businesses. You can request a free quote online and see if you qualify for one of several discounts the company offers. You can also make an appointment at one of its 500 in-person branches across 20 states nationwide. Policyholders can manage coverage and file claims online or through the mobile app.
- Several discounts available
- Customizable payment schedule
- Provides mobile app to manage policies
- Not available in most states
- Credit check required for quotes
Direct Auto Insurance Reviews
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Reviewed May 31, 2025
Title: They added the guy who wrecked my car to my policy—without my permission. Review: This is about Direct Auto Insurance on Murfreesboro Pike in Nashville, but it reflects a bigger issue with how this company operates. After my vehicle was wrecked by someone else, I filed a claim with Direct Auto (Claim #**). Instead of helping me, they added the driver who wrecked my car to my policy without asking me. I never gave permission for this. I found out through a policy change notice, not even a phone call. It took multiple calls and way too much time to get that unauthorized driver removed. In the end, my policy was canceled.
The claims process was equally terrible. My adjuster, Ray **, called me once, then ghosted me. I left several voicemails—no response. I reached out to his supervisor, Julian **, and left two more voicemails. Still no callback. I had follow-up questions after the claim was denied, but no one at Direct Auto cared enough to respond. In the end, Crum & Forster, the other party’s insurer, stepped up and handled things professionally—even though I wasn’t their customer. Meanwhile, Direct Auto ignored me and tampered with my policy. I’ve switched insurance companies since, and I wouldn’t recommend Direct Auto to anyone. Cheap rates are meaningless if your insurer doesn’t have your back when it matters.
Direct Auto Insurance Company Information
- Company Name:
- Direct Auto Insurance
- Address:
- 1128 Murfreesboro Road
- City:
- Franklin
- State/Province:
- TN
- Postal Code:
- 37064
- Country:
- United States
- Website:
- www.directauto.com