Country Financial Home Insurance Reviews

One of Country Financial insured lost something out of their boat and flew under my car. It ripped my whole undercarriage off. I filed police report and the Insured boyfriend was arrested for driving with no license. The company refused my claim because the Insured would not call the ins company. They gave her 30 days to respond and when she didn't they denied my claim. So I guess if you're ever in an accident and it was your fault just don't call or talk to your Ins company and the claim will denied and then your ins rates won't go up. I'm not done fighting though. Never do business with this company.

They would rather spend $15k trying to repair a vehicle that has been mangled and have the frame welded back together, and let occupants keep driving vehicles that will not react the same way the factory built the vehicle in the event of an accident - than total out the vehicle and issue replacement value. Add that to the incompetence their staff - hopeless.

Promised protection was not met. Country insurance treated us like we were professional craftsmen. Forcing us to answer questions in a time of urgency as if we knew their job. How were we suppose to know what claims fall under? Sadly they keep unjustly escalating premium costs with no liability for the treatment and lack thereof.

Customer service from Corp is excellent. Local agent in MO was outstanding. Local agent in AZ was replaced. Over more than 5 years I never met him and when I called with a problem he sent out the wrong people to solve a problem that didn’t exist. Could never reach directly by phone. New agent has also made no contact and apparently no record of my requesting additional coverage.

I have had homeowners insurance through Country Financial for several years. Today May 9, 2018 is the first time I read several reviews from this company. On April 27, 2018 I’ll call to cancel my insurance with Country Financial and I was told that it was done that day. Today on May 9. 2018, I called the company back to find out what’s the status of my request and I was told that my Insurance was still in effect and was not canceled. They gave me some mumbo-jumbo about how the company waits for a second call for cancellation and that they send it over to another office for them to process the paperwork. I was so upset with them that I decided to call the Better Business Bureau all file a complaint. Anyone if you’re listening, please read the reviews and go to another company do not use country financial!!!

My mother's house got struck by lightning and took out her AC unit and microwave. We had the AC company come by and confirm the AC was struck. The insurance company then sent out an "investigator" company. The technician from that company (HVACI) stated that it had definitely had been struck by lightning. The report was sent to Country Financial and they denied it said anything about lightning and they contributed the damage to the unit being too old (8 years old). I then called HVACI and spoke with a manager Dustin, who said they had circled a statement on their form saying lightning was the cause. Country financial said that was not true. I then called back and told the paperwork was not available.

Feb 20th 2017 my family experienced something unbelievable. We had a pipe burst in our home leaving us with over 10 ft of water. Called our insurance co. to file a claim only to be called back 20 min later to be denied our claim. No adjuster came out to look at the damages. No one was concerned we lost all our belongings and have no place to go. This is the worst insurance co. I have ever dealt with. Still 2 weeks later no help. What's the point of having insurance at all? My family homeless.

Filed claim on my Sea Ray Cruiser Sep 9 2017. My adjuster from Centralia IL has not cooperated with me at all. He cant look at boat on weekends or anytime I try to set up. We had words over phone. He called me an ** twice on phone. One of my employees heard him. I had him on speaker phone. Called my agent. Told me they dont have expertise to handle boat claims like cars or homes. Huh but you're going to sell me a watercraft policy. That is also on my recorded voice mail from my agent. Also informed by my agent my claim reassigned to new adjuster. Hear from them couple days. Been over a week heard nothing. I own the boat. My friend and I are going to do the bodywork. So of course adjuster treated me like scammer. This company is horrible. I'll update this post. Let everyone know how it settled out.

Had hail damage in 2017 from storms in Minneapolis, MN. My roof needed to be replaced along with some other minor damage. Country Insurance took care of everything without a problem. Even the roofing contractor was impressed.

I wanted to say thank you to all the Country Financial employees who helped my account get situated, both from the customer service line and the Pooler, Georgia location. A special thanks to Ms. ** who was able to finally get the problem fixed for me. Thank you so much for looking out for me. Please award her with a customer service award for exceptional service for Country Financial customers!

On 2/19/17 a shared water line to my condo busted and flooded my area. I contacted the association that evening. The following day a restoration company arrived. They had put holes in my drywall in order to access the exterior party wall. Air movers were placed in those areas for 3 days to dry out. When the HOA filed the claim with country the claim adjuster stated I was responsible for the dry out. I tried to explain the dry out was for the exterior not the interior wall. Unfortunately I was stuck paying the bill. If the adjuster would of taken 15 minutes out of his time to come over & assess the damage I believe I would have had different results. This is the worst insurance company I had to work with. Worse yet they are our insurers for the HOA.

I had been a Count States Insurance customer for over 50 years and they got bought out by COUNTRY INSURANCE and I had a water leak claim and it took contractor over a month to fix and we were eating out because we were inconvenienced with dishwasher being out. I think these folks are nothing but out crooks. BUYER BEWARE FOR SURE. WOULD NOT RECOMMEND TO NO ONE.

I had Country insurance for almost ten years. Had one claim for under 500 which agent advised me to file a claim. Now couple years later I'm in process of purchasing a home and didn't realize that claim would greatly affect me getting coverage at fair market rate. I check with several insurance companies that stated if they had been my agent they would never had advised me to file that claim. I tried to settle that matter with corporate several times. They were nasty and rude. I would not recommend this company to a dog. I will never ever use them again. The only good thing about Country Financial is they will do prompt payments but trust me you will pay for it. Hopefully they will get better. However I'm not holding my breath. Worst company ever.

I have been with Country Financial for 8 months and they are the WORST to work with. They entered my account number wrong in their system and because of this they did not receive my down payment or my 1st month payment. Setting me behind. I originally pay 183, but because of their mistake, I have to pay 325 a month to get caught up. When I called to complain about this problem, they said there's nothing they can do and I just have to pay my payments. BULL CRAP! This was so on their end not mine. I should have gotten a discount or something for their mistake!

On 10/21/16 I cancelled my auto insurance account and started a new one with Progressive. On 10/25/16 COUNTRY FINANCIAL charged my account $498.00. I have gotten the run around in regards to my refund. First I was told that the charges would be reversed in 1-2 days. That did not happen. Next I was told I will have a refund sent in the mail in a couple of days. That also not happened. I was also told that they do not track checks that they send out in the mail. Today is Nov. 2, 2016 and I still do not have a refund. Please do not consider COUNTRY FINANCIAL for insurance. They are a FRAUD. I cancelled service and they still took money from my account four days later and have not returned my funds. That is considered thief. What a company. This happened at the Belleville Illinois office.

Been with Country for over 25 years. In that time I filed 3 claims. All my neighbors got 2 new roofs for hail damage in that 25 years from their insurance companies. My roof each time the sand was beat off into my gutters, and whirly birds dented to heck. Roofers said hail damage. Called adjusters out both times and the first time would only cover 3 squares, as for my 8 neighbors around me they all got new roofs. The second time sand beat off singles and whirly birds dented to heck. Neighbors all got new roofs from their insurance company. County said manufacture defect. They do not pay claims on your house. Just collect premiums from you. Don't use them. You will be alone when your home is damaged.

After having a homeowners policy and life insurance for 2 years I received a letter saying my insurance will be terminated for nonpayment of a farm bureau fee. Since my insurance is escrowed and everything is paid by the mortgage company, I emailed my agent Brian ** to see what the issue was. After being told my membership was past due and I would need to pay for it plus a reinstatement fee, I said I would pay for the membership, but the $10 reinstatement fee needed to be waived.

On May 3rd 2015, I had hail damage on my home. 7 of my aluminum clad windows along with 2 sides of vinyl siding were damaged. Mr. Brad ** of Country Financial inspected my home. He stated that they would pay to have the windows RE-CLAD while still installed on my home (Neither I nor 3 professional contractors including the one that Mr. ** scheduled, have ever heard of re-cladding a window in the field!). He then stated that insurance would only pay to replace 1 of the sides of damaged siding even when he knew that the color would not match the original siding, then they were going to use some of the old siding to repair the second damaged side.

Took about 4 months to follow up with a claim. SCOTT ** was the adjuster. Have to say, I've never corresponded with someone as slow and incompetent. I'm surprised he has a career with Country Financial Homeowners Insurance in Alpharetta, GA rating his professionalism. I hope Country Financial Homeowners Insurance does something to improve their overall customer service. Looking at your stars and ratings and being a business owner I would. Probably the first day my company has received a bad review. This is directly to Scott ** at Country Financial Homeowners Insurance.

They were not efficient in communicating with me about very important details with my policy. I had to call them to find out they were cancelling my policy due to changes. I would never recommended them anyone.

They jacked up my bill over $220.00 a year for no reason. They say inflation, I say greed. They said everyone got jacked up, again I say greed. For someone that has never claimed nothing to get an increase is fraud. Inflation is caused by the insurance companies and government that get paid off by insurance companies to do what they want like jack up our bills for no reason. If you are looking for a new insurance, do not stop here! Keep looking! I have not had any claims on home owners and car insurance, as it stands I paid $1800.00 a year for both and now they decided to jack it up $220.00 more. This is so nice since I do everything I can to prevent claims. Corporate greed and fraud.

Does not respond to claims promptly or fairly. Adjuster grossly underestimated repair costs, in fact car cannot be repaired at all. If you use this company, expect to be going to court if you are involved in an accident. They will refuse to pay for damages that you cause if you are found to be at fault.

I have been a customer of Country Financial for 20+ years and have never had a claim. Four months ago, my boyfriend backed into someone in my car. They raised my rates from $648.00 for full coverage to $824.00 for six months. I just cancelled today. GEICO was $564.00 for six months and my deductible is only $250.00 and not $ 500.00, along with better coverage. They even said if I take an online class that they would lower my payment to $511.00. Country Financial is company is the biggest rip-off and they do not care about their customers. I wish I would have changed years ago!!

We have been with Country Financial for over 20 plus yrs. We had a claim concerning our roof and asked the claim rep to look over the entire roof. There have been storms in our area and we called in a claim to view the roof. From the claims reps that visited our home they all said "Your roof is fine and will last another 10 yrs." Then we received a letter from Country Financial saying that they are sending out a professional roof inspector to view our roof and we did not need to be at home. Later we got a letter in the mail stating that Country Financial would not be insuring our roof because it needed replaced. What kind of crap is that! I called our agent and he said this was the companies doing and out of his hands.

I was told a wrong information by Country Financial Customer Service. When speaking with Emily ** - Customer Service manager she said that they can't do anything about it besides saying sorry and disconnected. Their mistake cost me hundreds of dollars. I'm shocked that multibillion company like Country Financial treats their customers like that. After 6 years of being their customer they said there is nothing that they can do. In result I will lose multi-policy discount which is equal to $414 as of January 25th, 2016. Please think twice before you choose your insurance company.

It's going on a month and a half, and still no policy reinstated. My account was terminated when asked to make a SMALL CHANGE to my policy (which I stated 3 times). I was told the change was made. A week later - policy CANCELED! The company has refused to activate the policy again. Nothing was owed, all payments were on time. This is by far the worst company I have ever dealt with and I'm glad to say in 3 days I will be back on AAA and paying a little extra to Progressive (whom I wanted to go to in the first place). I would NEVER do business with this company. A complete joke of customer service and their entire "underwriting" team seems to be an even bigger group of jokers. DO NOT USE COUNTRY FINANCIAL.

To those of you that are so happy w/ your Country Financial Insurance - BUT HAVE NEVER FILED A CLAIM - I wish you all the best! They apparently are just fine... until You NEED them! What good is an insurance company that is more than happy to take your money every month - for decades - but when You go to file your first claim, after the entire state has been declared a disaster due to the flooding and a WINDSTORM AND RAIN like nobody has Ever seen... your roof is half gone - half of the trees, if still standing have lost all of their limbs - and half of your ceiling is on your floor... they DENY YOUR CLAIM?

Been with this insurance co. for 20 years. No accident. No ticket in 4 years. They were charging me almost triple of what other insurance co. would. Left them after my insurance expired and they're still wanting me to pay them because I didn't notify them. I was already insured by another co. There were no claims with this horrible co. Asked for information and they are rude and disrespectful. Do not use them!!!

We have had a pleasant experience with Country Financial. Our representative is knowledgeable about the company and insurance that would be useful for us. We have not had a claim with them so I cannot comment about how the end of the company operates.

Efficient, thorough and reasonable prices. All claims are handled professionally and quickly. Am always able to speak to someone in person when I call. Paperwork is completed and presented for review when there are any changes.

Company is great and have received great service in the past. Was a little disappointed when I changed my car insurance to another company and saved a lot of money, but they did not offer homeowners insurance. The price of my homeowners policy was dramatically increased.

Haven't had any claims to handle. Price is competitive with other carriers. Happy with the service.

Premiums go up every year. Don't understand it because the coverage stays the same. I have never made a claim and don't think my premiums should keep going up.

Great company to work with, my agent was very professional and thorough in making sure I had the insurance coverage that I needed. You could tell they genuinely cared about me. Even when I had a claim they were fast and didn't cut corners to pay the claim and get my car fixed!!!

We've been with Country Companies for 21 years, this year. We have had outstanding Insurance Agents; **. But these yo-yo's here in Las Vegas have had no interaction or customer follow up with us since we moved here. When we moved to Las Vegas, no one would return our call. Then the one agent who did kept screwing up the details of our policy and request. I finally had enough and told them to get me someone else. ** became our new rep. After four years, we've still never met face to face and the ONLY interaction we have had has been initiated by myself.

Absolutely one of the worst experiences in my career. I own and operate my own company which I have built from the ground up. I deal with all sorts of business owners, representatives, clients and other professionals in my line of business. For this reason, I have very thick skin and understand the day to day challenges of success. I typically do not leave negative reviews but in this case I feel that my experience needs to be heard. If you are counting on an insurance company to cover your back and support you, Country Mutual is not where you want to be.

I have very negative experience with the company.. The company hiring unprofessional agents and using unprofessional practices.. We were lured and misled with a good rate while we were in the buying process of our new home. When all our buying process was done and we didn't have any contact with the seller then they started asking for a little details about our house (when heater was inspected and maintained) and if we didn't have that information (the information was not requested in time) they just used falsified information to increased our insurance rate.

Country Financial used to be a very reputable company to deal with, but the past 20 years things have been deteriorating fast at this insurance company. Our dealing with them over biohazard (blood) clean up was rejected and now it's going to court.

My husband was in a car accident with a country companies insured. The accident happened over two months ago and we still haven't received payment for our repairs. I was inconvenienced without a car for two weeks. My husband was the one corresponding with the claims adjuster and I finally had to call them today to get something resolved. I've never dealt with such an unprofessional company.

I was contacted by mail and told my car insurance was going to be dropped if I didn't pay my farm bureau fees. I was totally caught off guard. I have never heard of the farm bureau so I contacted country and they told me "all is well on our end, just disregard that letter." So 3 weeks go by and my tags on my vehicle expires. I go to get new tags and I didn't know my insurance policy number so I called country and the guy on the phone says "here's your policy number but you haven't had auto insurance with us since February." I was angry and confused and without tags. I talked to him for a while and he told me about the farm bureau fee's and I explained to him what the other lady had said to me. He said that she was incorrect and I had no insurance and told me to call the farm bureau and get a membership set up. I call them and they tell me I have to do it through my country financial rep.

On March 10, 2015 I was involved in an accident with a semi-truck on a city street. The semi-truck was stopped at an intersection with four lanes (lane 1 - right turn lane, lanes 2 & 3 going forward, and lane 4 - left turn lane) and he was in lane #2 (forward lane). I approached to make a right turn, stopped to check traffic and immediately the semi truck starts making a right turn and side-swipes my truck. No signal and no indication of a turn what-so-ever. I file a claim with Country Financial (the semi-truck insurer) and they deny my claim in less than 72 HOURS after the accident. They state that after doing an investigation, checking police reports and my statement and the semi-truck driver's that it is my word against the truckers. They did NOT do an investigation because if they did, they would have found the truck driver's version physically impossible (he states he was in the right lane-making the accident impossible to happen if this was the case).

When shopping for business insurance, someone referred me to Country Financial. I had never heard of them and now I know why. If you are looking for a company who is not forthright, sends false, misleading, constantly adjusted declarations/statements and patronizes their clients all the while, then this is the company you are looking for. The initial phone call was for business insurance, but I was up-sold also for home and auto. The agent made several attempts to meet with me to sign on during an extremely busy time in my life. She graciously rescheduled a couple times.

Check this out! This is not a fictitious "Stephen King” novel. This actually happened in our encounter with Country Financial Insurance Co. As a precursor to this horrid experience, allow me to awaken you to the causation of the disaster & events leading up to our complaints against Country Financial Insurance. We have owned 30+ rental properties since the mid-1980s. We have afforded thousands of dollars for insurance coverage (in accordance to Minnesota Law). We had not made an insurance claim, (regardless of the fact we had substantiated grounds to). We hired professional to resolve the problems at our out-of-pocket expenses.

I was rear ended by a Country Financial policy owner, police gave the driver a citation for following too close, ramming me from behind while stopped at traffic light. First of all the driver didn’t even report the accident to his insurance company, which is a law in the State of Georgia to report it upon accident, when police come. The adjuster came out and estimated the car, left a voicemail for me to call him back about the check being sent as well as rental car information.

We have had country insurance for several years and have been claim free except for hail storm app. 4 years ago and even then they sent us a very modest check to replace the roof, with which I did and did not try to get any more from them which I could have easily done. Well then last year I submitted claim for a water leak I had found accidentally coming from my shower drain. By the time I had found it there was a large pool of water under our bath tub.

Tree fell on my truck and homeowner's house. Country companies denied coverage to replace my totaled vehicle. Tree was designated hazard danger tree.

Have been doing business with this company for close to 30 years. A couple of years back had to fight tooth and nail to get them to pay for a new roof after the 1st adjuster said I didn't have damage. I got angry and demanded another adjuster, when he came out, he was on the roof for 30 seconds and determined I needed a whole new roof due to hail damage. I did complain when I went to get my check, nothing ever came of it. My cars also had hail damage. I specifically asked if I should drop to liability because I did not think I could have another body damage claim. I was told that they would pay if I had a wreck, they just wouldn't pay a hail damage claim again. I hit a deer about 2 years after and guess what? They refused to pay for my hood because they had paid out hail damage previously. Believe me, hail damage and deer damage are 2 different things!!! Complained to my agent, he was of absolutely NO help. Pulled all of my insurance from them. I'm sure loyalty means something to a company somewhere, it sure doesn't with Country Financial!! Would never recommend them to anyone!! Got insurance through State Farm, better coverage and cheaper - Imagine that!!

I had shower leak in the wall from frozen pipe and wall was the hot water heater so small closet warm. I had no reason to go in and check. Went to vacuum dust and the tile didn't look normal. Pulled up and water. Pulled wall down pipe was broke. Adjuster said they wouldn't cover mold. He was rude and unkind with his words. Called office I had been doing business with for 12 years. She said another adjuster would come. Never came.

My agent, Candance, was not helpful in offering solutions... For over 30-60 days no return call. I had to call HQ office to get my questions answered. Please understand that if you invest your money and time in Country Financial Insurances, you will be disappointed. Doesn't matter how long you have been a client either, over 10 years. Looks like I am one of many that have been passed off as a number and not a client. Not sure why in last couple of years, no customer service.... seems like getting worst. If you enjoy no customer service, and frustration and want to be aggravated, then sign up for it.

Please please don't buy this insurance. They are the worst. My house was water damaged one year ago. Insurance has not paid so far. Their adjuster keep wanting discount on repairs from the contractor. I have spend 10000 attorney fee, so far nowhere.

My home was badly damaged by a falling tree almost 3 months ago. Since that time Country has delayed and delayed and delayed dealing with my claim. They wish to ignore evidence of hidden structural damage, and pay only for repair of what is visible on the surface. They have provided an "estimate" of repair costs, which is lower than my contractor can do the work for, even at his cost. In some cases they have allowed monies for repair of specific items that won't even pay for the materials alone, let alone the actual repair. And they refuse to work with my contractor to develop an accurate real-world estimate. We live in a northern state, and winter snows grow imminent. It appears that delay is maybe a deliberate strategy on their part, to back us into a corner because winter is coming soon, and accept whatever they dictate to us.

My daughter's car was totaled by a person that had Country Company's Insurance. The other driver admitted fault, and they sent out adjusters and told her an amount they were going to pay. The car was not drivable so they paid for a rental car for 4 days so she could shop for a car and have transportation, then told her she needed to return it. The next week they towed her car away. It has now been 3 weeks and she has not received a single dime yet to buy a car. What a sleaze ball claim department. My daughter never complains, but people need to know to avoid this company since they stink. I recently had someone hit me in a parking lot and they were insured with Geico, and they treated me like royalty (and I do not have insurance with them). What a difference!

Worst company EVER. If you are one of the unfortunate ones that have Country Financial covering your back, you're in deep trouble. They have, in my opinion, slightly lower rates, but they can offer them because they've found yet another way to skin the cat. The new tactic seems to be that instead of raising rates, they simply don't pay their claims. They IMHO, intentionally piss a claimant off so badly with outrageous demands that they throw up their hands and just give up. They attack their character, are insulting, antagonistic, and over the top rude. Thus, the claim is closed and they don't have to pay a nickel. This all on a claim of less than $300.00. These people are the lowest I've ever seen. The internet is loaded with views such as mine. I wish I had checked them out before they took over Cotton States - and automatically converted my insurance coverages to Country Financial.

Worst insurance company ever! Not customer friendly. This company does not have the customers' best interest which is really sad since it's an insurance company. People rely on them to help them with their homes and car insurance. I would recommend NEVER to bring your business here and if you have them to find a different COMPANY.

While deployed to Afghanistan I was offered a position with a significant manufacturing company in South Dakota. Within five days of returning to the United States my wife and I relocated to South Dakota. As we were leaving our Illinois home unattended and were initially renting in South Dakota we contacted our Country Financial representative to update our contact address on our Illinois home insurance, inquire about auto and renters insurance and ensure all of our financial affairs regarding this property were in order which was done over the phone. Funny, we never received a new policy but they made sure we were given the new amount we owed and location they wanted it sent to. (Maybe this should have been a huge warning when I did not receive a policy and hire an attorney to review it letter by letter.... but I get ahead of myself!)

I wouldn’t recommend Country company insurance to my worst enemy. They have had me paying premiums on $127000 worth of coverage for the last 10 years and now my house burned down and I had replacement cost insurance all these years. And now they tell me they are depreciating my home value at 31% rate and they are only paying $55000 to replace my house. One thing I have to say to them is they can stick their company where it doesn’t shine, and myself and my attorneys from Chicago will see them in court. So I hope they are ready to spend a fortune for trying to rip me off. They are county companies and Country Financial and if they only knew how long I would fight them in court, they will just give up because their legal fees will more than exceed what they owe me. They think they can rip off American families and get away with it.

I experienced a major fire loss at my home on 12/5/2011. As of 3/21/2012, Country Financial still has not settled my claim. Though Country Financial and I are in dispute concerning the estimate of work for the dwelling (structure), due to that, Country Financial has refused to settle the claim for personal property (contents). I was informed by industry experts that dwelling and personal property are separate, one has nothing to do with the other and therefore my personal property claim should have been settled months ago. Additionally, Country Financial has yet to pay the vendors who boarded up my property, cleaned and restored my clothes and furniture, and inventoried and store my salvageable items, and inventoried my non-salvageable items. Finally, Country Financial has stopped paying the gas and electric bills at the property even though they instructed me to keep on the utility services and they would be responsible for paying the bills.

On June 18, 2011 we have had a house fire. Country Financial has treated this as an incendiary fire. We have complied in a timely manner to all there requests, submitted to an examination under oath and are now waiting for their decision. It has been 7 months of pure emotional hell. We feel they are stalling for time and making us feel that we are at fault.

It all began when I was in the job market and was contacted by Country Financial HR, as my profile matched the job description for the Financial Advisor/Agent opening in the Oklahoma City office. I invested time into application and background check information and started the interviewing process. Well, this was the most obnoxious experience ever. The initial interview with office manager, then interview with district manager, then follows up interviews, combined interview, the final interview. Overall, I probably had 6-7 interviews and wasted well over a month for them jerking me around. Finally, they extended the offer to me and requested some additional info and payment of $205.25 for processing application with FINRA.

It all began when I was in the job market and was contacted by Country Financial HR, as my profile matched the job description for the Financial Advisor/Agent opening in the Oklahoma City office. I invested time into application and background check information and started the interviewing process. Well, this was the most obnoxious experience ever--initial interview with office manager, interview with district manager, follow-up interviews, combined interview, and the final interview. Overall, I probably had six to seven interviews and wasted well over a month for them jerking me around. Finally, they extended the offer to me and requested some additional information and payment of $205.25 for the processing application with FINRA.

My shotgun and several tools were stolen out of the back of my SUV. I had receipt for gun and gun options, but not for tools. The tools are Snap On brand and very costly, but great tools. The total amount of claims was $5,500.00. After five months of SIU investigations and a statement under oath at an attorney's office, the settlement offer was $1500.00 after 75% betterment was taken. I have been an insurance adjuster for several years, for a different company. I have never seen anybody treated so badly. I gave them proof of loss, police reports, and sworn under oath statements. They still treated me like a criminal, and they are trying to ** me out of money due to me. My family has several policies with Country company. I am in the process of changing all of this to State Farm asap.

I met with an agent and filled out an application for insurance. The agent advised us at that time that he would be completing the policy at his office and would need to first collect more information from our banks, where we have loans (auto/home) and would then get back to us for a quote on the policy. After he left, we canceled our policies thinking he was handling things on his end. After a few days of not hearing anything back, we began to call and email him asking what was going on. No reply. We began getting calls form our banks that we had no insurance and that they were going to start charging us. We called and emailed several times and find out that he left the company immediately after meeting with us and never let us know he was leaving or even give us another point of contact.