Country Financial Home Insurance Reviews

I am an 81 year old disabled amputee elderly woman in Decatur Georgia, that purchased Country Financial insurance upon refinancing my home of 30 years. I recently had a water leak from an A.C. unit and filed a claim with Country financial, my home insurance company. Only to be told that they do not cover water damage done in my home, stating that my policy only covers things such as riots, vandalism, or planes landing on my home. I am not able to live in my home of which I am still making mortgage payments and was told they won't even assist with displacement cost. Why would a reputable insurance company take advantage of someone in my situation and sell me insurance that would almost never be beneficial to me. I reached out for a supervisor to call me and have yet to receive assistance. Could someone please direct me on what I can do to possibly hold this company accountable?

I'd like to express my gratitude for a few individuals within Country Financial. - Nancy Van **- Financial Advisor Appleton, WI has been my agent for years and is always available to talk and help guide me. She works hard for her clients in all that she does and continues to do for her clients/customers. I appreciate the time and care she shows that is always offered whenever I need some guidance and support. She explains everything in detail and answers questions rather in person, by phone, and emails. I appreciate her dedication and highly recommend Nancy for all your insurance needs.

We requested and received a basic homeowners email quote on 10/31/25. We are just about through with escrow. I called on 12/4/25 and they couldn’t find the quote. They transferred me to an agent who handles Sutherlin, Oregon. I spent 30 minutes on the phone with her, starting the quote from the beginning again. She was certainly talkative! She said she would email me the quote so I would have it for our lender. I never received it! I am done dealing with Country Financial!

We have had Country Financial insurance for over 18 years. Something has changed. This year we have had nothing but problems. We have auto pay set up for them to deduct our payment monthly. We've had the same bank account for over 20 years. For some reason they have failed to deduct our payment twice and they have blamed us and have increased our rates. I no longer trust them and we will be looking for someone else.

A Country Financial representative took me off the insurance when my husband called in without consulting me. No one would speak to me when I called and I had no coverage. Do not go with this company. Do not trust them.

Avoid this company and save yourself a huge headache. The customer service is an absolute joke and the claims department is even worse. The adjuster (Ali **) has horrible communications skills and good luck getting her to reply to your calls, emails or voicemails. I'm in week 2 of trying to get approval for the work and get my vehicle into a shop.

I have been with Country since buying my house in 2020, a little over 4 yrs. I have a credit score of over 800. I had no issues until the garage door fell on my truck, and took off the antenna and scratched the roof, when it was inside the garage, parked. They marked my record as "at fault." Not sure how I could of known the door was going to fall on my truck, but somehow that was my fault. It was repaired, my bill did not go up, all was well. That was 2.5 yrs ago. No more issues till December 2023 when I traded in my truck, I called and explained I would be picking up my new truck in a few days and needed the vin number changed on my policy, I also emailed my agent. No response, so the day I picked up the new truck the dealer said "if you don't give us your new card by Monday we will need you to bring the vehicle back." I didn't think there would be a problem, but sure enough by Monday, still no callback from my agent.

It appears that Country is being run by interns. Customers can feel it when they try to get help for the smallest of things. The rudeness of the "customer service" at Country is stunning. Country violated Alabama state law by cancelling my insurance without 10 day notice required by law. They cancelled my insurance AFTER they cashed the check that I paid in full for my auto insurance and never told me. I was driving around not knowing I had no auto insurance. I have never made any claims on my home or auto policy, but I can only imagine Country would stiff me if I ever had to given how I have been treated by Country.

We had a house fire in February, it is now JULY. There has been no movement on our claim, no approved construction plan. We are likely going to run out of additional living expenses money before work is completed. Paid premiums for 14 years, but they can't pay out...

I've been a decades-long customer of Country Insurance and Financial. My semi-annual auto insurance premium was due in June of 2024 and in May I received my bill with a 25% increase and no explanation as to why. I have excellent credit and have always made my premium payments on time. I've had no accidents or moving violations or infractions of any kind in over 20 years and asked my insurance agent for an explanation. He was incredulous and asked, "Haven't you been watching the TV? It's all over the news," he said. Rates are going up all over.