Country Financial Home Insurance

Home insurance claim was cheap to say the least and it was expected from the adjuster that it may need to be updated once I find contractors, but his prices are current and industry standard, they were not. This tells me they insist on cutting funds right off the bat, and once I did find contractors, the adjuster argued the money even more and settled on a cheaper company even when I had quote data from many companies saying flooring was going to be more along with the work. They also will cover padding in a room but not carpet when whole downstairs had water damage from a pipe leak. Don't use this company. They may be cheaper than Geico or Progressive, but you will get less when a claim happens, and your family relies on them.

Issue #1. The original time estimate for repairing my bumper was 3-5 business days. This was changed to 5-7 business days. It has now been 14 days and finally the body shop is able to order parts and fix my car. No estimate yet on when this will be done. A good portion of the time has been spent waiting for approval from Sara ** (my claim agent) to approve the additional expense to fix the bumper.

Trevor ** goes above and beyond to meet the needs of his customers which is why I have been a loyal customer for 13 years. He makes sure I’m getting the best discounts to meet my needs. I feel like family!

The adjuster came out with rude and racist attitude. Park his van on the top of the damaged of driveway and tell me that I just bought my insurance in April and my driveway look like it damaged before that time. I let him know I been with Country Financial for 7 years and the policy renewal every April. He get upset and said it not cover anyway and closed my claims. I call the supervisor and claims manager, they both are rude just like the adjuster. They didn’t hear my side story and rejected my request for second adjuster.

I have had Country Financial homeowners insurance for over 6 years. I have never filed a claim. But we had a few tornados in our area and heavy storms and my shingles were coming off the roof and there was a lot of hail damage. Adjuster came out - did not g up on roof - he activated a droid to fly over it and take pics. Days later we get a check for 800.00... and I was told that they would pay up to $7,000 for a new roof BUT we had to come up with that money and then they would reimburse us. Total bull - who has $7,000 just sitting around? Not us. So we still have a roof with hail damage and missing shingles 6 months later. Eventually we will have attic and wall damage. VERY unsatisfied. Changing companies.

Country Financial refuse to replace my roof even though I have water ceiling stains all over. The adjuster Tim ** based out of Georgia refuse to come inside the house to see the damage. He try to say that the contractor whom I hired damaged the roof. I have water coming in and that's the reason why I called a roofing company to come take a look at it and now the adjuster is trying to say the roofing company made the damages. Stay away and avoid all this nonsense.

I have nothing to say but good things about this Insurance company! Every time we call them for a claim, it amazes me how fast the process is! Insurance Adjuster Ed is awesome! We recently had a minor fire incident and upon calling them, even on a holiday weekend they made sure to send somebody to check on us and make sure we are fine to stay in our house. Not even a week, claim was processed. This is for every single time we file a claim with no problem. I will highly recommend them for home insurance and we’re thinking of switching our auto insurance to them too. Their customer service is commendable!

Had an auto crash and was supposed to get a refund and since 2019 till date I am yet to get that check that will go through. They sent couple check and when I tried to cash it, it bounce back 'cause it was cancelled 'cause I called in to say I didn’t receive it which I really didn’t receive until much later. Called back again and my adjuster said he will send another one and up till date, haven’t seen it in my mail. I am tired of calling 'cause I have other stuffs to be worried about but I still in my money 'cause is part of my policy. Is being 6 months now and am yet to get just a peanut amount of check that belongs to me. How weird is that.

Brandin in the IL office explained my flood claim added up to $3009. Minus my $1,000 deductible he would pay me $1,200. Wow, that doesn't add up! Oh, he said they were withholding $770. They can do that? Seems like they can do whatever they want. Just letting you know before you believe they'll be honest with you.

I live in the country and I have some very dear close neighbors. Their daughter's son passed away from cancer at a very early age. They moved back to the country for a change in pace back to where she was raised. They purchased a dog from the animal shelter, the dog got into my livestock and killed them. If it was just a couple of them I would’ve been a big deal But it was over 20 head. I got a hold of their insurance company, came across the guy name Mike **. He gave a ridiculous settlement and tried to trick me by getting a autopsy after all the sheep were buried but one was still alive so I was able to get that. He would never settle with me or meet up with me so we can talk about it or get something done. I did not want to sue the neighbor lady. One that’s not good at all to iamb. Not going to attack a person who just lost their love ones and I think Mike knows that. They have never settled with me yet today.