Cigna Medicare Supplemental Insurance Plans Reviews

Cigna Healthspring Medicare is a total rip off! I am so unhappy with the services offered as I’ve been waiting for an MRI for months and after appeals by my GP still cannot get it done. I’m so desperate to have an MRI on my right shoulder, where we believe I have a bone spur in the rotator cuff, that I’m paying $400 Cash to finally get it done since I’ve been fighting for months and more appeals and more PT is NOT the answer! This is so stupid because in the end six more weeks of physical therapy is going to cost Cigna more money than the MRI would’ve cost to start with. This is nothing except a blackmail way to not have to pay for the MRI.

Cigna Supplement policy through work. This is the most worthless outfit I have every dealt with. March 3 I broke my leg, took ambulance ride, 3 days in hospital and surgery. I have submitted everything I can possibly submit and the last story I was told is ten business days before decision is made. It is March 22, way past ten business days. After reading all these reviews I know they are going to deny the claim. Monday morning I am contacting the State insurance commissioner. This should not be allowed. AFLAC is way better.

Very unhappy with the service. What used to be CIGNA $25 a month change the Health Spring $75 a month. Do not want to provide coverage for many of my medications that I have to have. They put you on hold for a long out long time. Customer service don’t care about you or their job. They had me crying in the pharmacy.

To Whom It May Concern, I am submitting this correspondence as a formal complaint regarding the unreasonable delay in payment of my hospitalization claim, which was submitted on December 12, 2025. At the time of submission, I was advised that claims of this nature would be processed within 10 business days. That timeframe has long since passed, and I have yet to receive payment or a substantive explanation for the delay. Despite multiple attempts to obtain clarification, I have not been provided with a valid reason for the hold-up nor a definitive timeline for resolution.

After taking my first premium payment, sending me a policy card, they leave a message from underwriting stating there's an issue with my application AFTER the deadline to choose an insurer. I tried returning their call 4 times and waited 20 min each call, never got through. So auto voice asks if I want to leave a voicemail. I left a detailed message and haven't heard from them in the past week. Next year I'm trying Humana. Cigna is horrible.

Health spring took over first of this year. Received a welcome back letter (A BIG LIE) and a list of benefits. Received no new card for 2026. Received no letter informing me that they are no longer writing the policy in my particular Texas County. There were some others in this county that were affected. They apparently LIED in the welcome back letter. So here we are with no supplemental Medicare insurance at all. Called them - buck passing with the old typical - "Wish I could help you." What a bunch of jerks. I told them "This is not over." and I mean it. I know I will receive their pet reply that I have seen them give others on this site. Their organization SUCKS.

Terrible customer service! I was on hold for over 3 hours on two different occasions, no one answered! When I was able to at least leave a message, no one ever called back, it's been over a week! Do not select Cigna/Healthsprings for Medicare services!!

Title: 218% Premium Increase With No Notice — Extremely Disappointing. Review: My Cigna Part D premium for 2026 suddenly increased to $70.60, which is a $48 jump — a 218% increase. I only discovered this by reviewing my bank statement. Cigna says they mailed a notice to both me and my wife, but neither of us received anything. The only thing that arrived was their new insurance card with their updated name. I’m frustrated by the lack of clear communication and the size of the increase. A change this large should be clearly explained and easy for customers to understand. Instead, I had to uncover it myself after the fact. This experience has made me reconsider continuing with Cigna, and I think others should review their options carefully and monitor their statements closely.

Phone service hold times are horrible. My husband's application has been in process for over 2 months. My insurance broker states they are very behind. I have been on hold for over 2 hours today. Yesterday the same. We applied for coverage at the same time, mine came through- my husband is stuck in limbo! I am very unhappy we choose to go with Cigna.

CIGNA claims to have no record of payment via Social Security and claims account was set up as direct billing. However, SS informs me that direct payment deduction was set up at request of CIGNA, and deposits from SS to my bank confirm the deduction. I was dis-enrolled right at the end of the annual enrollment period and denied on appeal which is final. Requested to speak to the supervisor after one of many calls, and have now faxed CIGNA enrollment and SS documentation for review. Insurance agent and SS both say this is highly unusual, but it's really a CIGNA issue. Not giving up yet!