Cigna Medicare Supplemental Insurance Plans Reviews

I was told it was because of my Diabetes. I told them I never had Diabetes and didn't ever use insulin. In other words I was told "too bad." It is too late to change, you can only change at the end of the year, so you are stuck with it. My words but this is the essence of the conversation. I paid almost $600 too much for their lack of telling me they didn't have the same program and their mistake of thinking I had diabetes. This year, right at the time to sign up, I checked with Cigna about the problem and told them, "DO NOT GIVE ME THE SAME PROGRAM. I do not want it, and I am going to check on other companies. I only take 6 pills a day and only one is of a higher price."

My new program is only $15 a month, and it is the same group of pills I took last year. I have complained to them but to deaf ears. They say it is my fault for not asking more questions. Second complaint already with E.S. My Dr. called in my RX to Kroger, I was told they were 30 to 60 days out getting it filled. I called Cigna and told them that This is a very important drug for me, and did they have any to send out as it was really affecting me not to have it. They said that they did have plenty but I needed to get my Dr to send a new Prescription directly to them. I called my Dr and he sent it out within an hour. A few days later I get an Email update that the RX was received, but the next step, Being filled was not checked. This was now 10 days without my Med.

I tried to call them, wait was almost 40 mins so I hung up. I tried several more times and no answers. I called another number and asked if they could somehow help me get an update. I was sent over and got a robot, who kept wanting me to sign up with more programs, and would not take NO for an answer if I wanted to sign up. Every time I said NO it said, "I am sorry I can't hear you." Finally I said YEs and it heard that. They wanted to do it right now, and I demanded to speak to a real person. I finally get the number and when it would answer, it would go dead. I did this about 6 times and finally got through.

They told me that it was not labeled as URGENT, so it takes up to 10 days to get it shipped out, I told them when I placed it I told them it was urgent. She said she would call over and see why it was not sent yet. I was on a dead line for 20 mins and she finally said that she changed it over to urgent and would get free deliver for being urgent. She then said, on Tues, that it would be sent out on Monday. I asked if this was Urgent or just inability to get the job done. Nothing more I can do, so now it will be 3 and a half weeks of being without my Med. HORRIBLE for both Cigna and Express Scripts. So sorry I will have to deal with this next year,

The agent informed us it would take another 7-10 days after that before approval could be decided. Also, I handle most of my husband's medical affairs including insurance matters, but Cigna would not allow my husband to authorize me as a spokesperson unless I hold Durable power of Attorney for his health care matters. Ridiculous. This has been such a daunting process we terminated the application and decided to choose a different product through AARP/UHC. This took one 7 minute phone call to complete. It's definitely worth a little extra expense to work with an efficient, reputable company. Want to avoid a stress headache? Stay away from Cigna.

Every time I call Cigna, I feel completely dissatisfied and frustrated with the information I've been given and feel like I've wasted my time. The representatives seem very unknowledgable and are not able to provide any answer that's not straight off the website, which I've already read and called to get more details. The one rep thought I was asking about in network vs out of network copayments and then told me the copayment would be between 0 and $195! I finally had her look up a facility for me and she confirmed that the copayment there would be 0, but I have no confidence that she really knew or even understood my question. I asked another rep the same question and he said it depends on how it's coded and I'll know when I get the bill!

I've worked in customer service and know medical questions can be difficult because there's a lot of gray area, but I could usually rely on insurance companies giving me correct info. Cigna reps can't seem to answer basic questions. I feel like they haven't been trained other than told to just give info from the website. I feel like it's a waste of time to call them and usually feel worse after talking with them.

In 2016 however, the U.S. government suspended new enrollment in Cigna Medicare Advantage health insurance and prescription drug plans, saying Cigna had “widespread and systemic failures”. CMS said Cigna did not handle complaints and grievances properly from patients who had been denied coverage for health benefits or drugs. Officials also found problems with its list of covered drugs and said it did not handle its requests for prior authorization and exceptions as it should have. Apparently, Cigna worked its way back into being a Medicare provider. Nevertheless, folks should be diligent and find out the exact copay --- every year --- for medications before enrollment ---every year during Medicare Open Enrollment October 1-December 7 annually. Nobody wants unwelcome surprises.

Another bill in dispute is from 10/2020. After several other calls and appeals filed, the last thing I was told was that the doctor didn't present the bill soon enough. This is **. The doctor had to resubmit since the initial request was denied because they thought we still had Aetna. I had no idea this was happening until I started receiving bills from my providers. This is ridiculous that my physicians are having to wait months to be paid. I am sick of Cigna and when I am able am going to switch companies.