Blue Cross Blue Shield of Florida Reviews

If you have co-pay assistance with a medication you are taking, BCBS is STEALING your money!!! They are stealing almost $6,000 from us. I have a disability and need this medication. The medication company is nice enough to offer patient assistance due to the high cost, however BCBS decided they should benefit from this assistance instead of the patient. It's disgraceful and they should be embarrassed. They are not following the court's recent ruling that the co-pay assistance should apply to your deductible. We are researching every avenue available to us to make sure that they don't continue to steal patient's money that was created for the PATIENT, NOT THE INSURANCE COMPANY!!

This health insurance is absolutely horrid to work with. There are very few providers who accept this abhorrent insurance, and the effort required to find and visit a specialist is enough to need a cardiologist. What is going on with health insurance in the last 5 years?!

This is the worst insurance I have ever had. Our company switched for 2025 and we had no choice other than BlueCross BlueShield of Florida for employees nationally. Surgery is scheduled for tomorrow morning and even though they approved the surgeon's charges they have not approved the larger cost for the hospital.

I just moved to Florida from Alabama. I went from Alabama Blue Cross to Florida Blue. I can honestly say that Florida Blue is the worst health insurance company I have ever had the misfortune of dealing with. They have refused to pay for medications I have been taking for over 5 years. Trying to get help is a joke. When you call "customer service" most of the agents speak better Spanish than English. They send you to extensions where no one answers the phone. I have had Florida Blue for 5 weeks. I have had to stop taking an antidepressant I took for 5 years -- cold turkey. I haven't been able to see a doctor and am now 4 weeks late getting a treatment for immune deficiency. Finally, they insisted that I take a generic medicine instead of the name brand I've been taking. But then I contacted 5 different pharmacies, none of whom can get the generic. I am honestly considering moving back to Alabama JUST TO HAVE ACCESS TO REAL HEALTH CARE.

If you send ANYTHING in by fax, call and make sure it goes to the correct department. I sent fax and 10 days later it just got to the right department. You would think that because of their error, they could put a rush on it, but nope. You will wait 3 to 5 more days.

The absolute Worst customer service who will lie to you over and over again just so they do not have to do their jobs. They canceled my health care twice because their sales rep was checking off boxes instead of listening to my request. They have added unwanted family members to my dental plan, AGAIN. I’ve not received membership cards in 3 months of repeated requests. Their hours of business are not customer-friendly. You never get to a supervisor and when you ask for someone’s name they refuse to give it to you. Florida Blue makes state Medicaid seem like luxury insurance! If BCBS is your only health insurance option in FL, then I’d advise you to move out of state!!

I used the myhealthtoolkit to locate an OBGYN specialist in my area. Many of the phone listings for physician’s offices are not updated. I called the customer service phone number for BCBS of Florida to make them aware of the issue. The representative said, “you can keep scrolling through the list and stuff until you find a doctor with the right phone number.” My point in calling was to get the error corrected. Also, therre first are limited female physicians listed for this specialty in S. Florida. The initial 20 offices I called were majority male physicians or a staffed female PA with outsourcing for surgical procedures. BCBS of Florida please do better to care about women’s reproductive healthcare and preferred provider needs. The nonchalant attitude was disengaging and should not be tolerated in healthcare.

Had BC/BS for Medicare supplement… Thought I had it until I called Baptist Healthcare only to find out the companies no longer were doing business…. My option was to find a new PCP or find a new insurance company… A call to bc/bs revealed that they sent me a letter announcing this in the mail… Funny or not so funny but getting cancelled because of a failed business relationship between two companies says volumes about both… Neither company found it necessary to advise their customers via confirmed communications instead relying on a form letter?

Not a great customer experience so far. I have had to spend hours and make multiple phone calls to find out whether a facility is in network and how much a service will cost. Everyone I talk to gives a different answer that contradicts the last person, tells me it's impossible to provide a transcript of their answer (even though they are recording me) and sends me on another wild goose chase. I am very worried about having my service performed and getting an incorrect bill that cannot be verified or corrected. Thank goodness I am not having to do this while I am sick and vulnerable!

Consumers are forced to change plans every 12 months under the guise of being to "the benefit of our members". Fewer participating providers and increased out of pocket costs tell a different story. Look elsewhere for better coverage.