Blue Cross Blue Shield of Florida

This company used to be a really good one, but for the last few years, most of their providers database is outdated, going from not showing hours of operations up to some of the ones listed are no longer in business for even years already.

BCBS of TX (Blue Cross Blue Shield of Texas) regarding my wife who has had their coverage since either 12/2019 or 1/2020, and she has many medical problems, has been the most common health insurer I have seen... Being 62 and my wife is 54... that provides the VERY least insurance coverage possible. They claimed if she had major back pain issues, which she does, they had all sorts of medical solutions. The fact is they have always minimized approving any coverage for this issue aside from the pain doctor certifying her minimal needs. When her pain doctor recommended a needed MRI with contrast, to confirm a side issue which arose from this, BCBS of TX denied the MRI.

Paid over $6000.00 for a Florida Blue plan that only covered basics. A physical and blood work. Very disappointed. Could have paid for those things with the $6k that I paid Florida blue and still has money left over. Sad. Needless to say I’ll never insure with them again.

Never covered anything my contract said it would cover. Had to fight every single time I went to the doctors for them to cover what they were supposed to. Was overcharged multiple times for a total of $1,3900 overpaid to them. After years of fighting (5 years since I overpaid and have been fighting them) they agreed to refund only 119$. This refund check never did arrive. I also found out that even though my membership was supposed to be cancelled 5 years ago they have been illegally enrolling me every year without my consent or knowledge. This company needs shut down.

I am a provider and have to call FL Blue daily to check the status of claims, etc. They have THE WORST customer service. Their hold times are outrageous, and when I do get a representative it takes them 20-30 to provide the most basic information. Most of that time I'm sitting on hold. Most of the representatives I talk to have minimal knowledge of claims and do not provide accurate information. C'mon Blue Cross....you make enough money to provide better service to your members and providers.

We didn’t have the money to pay for my health insurance for three months because we had to get my dad out of the tough spot and he’s 79. So what I did was pay for two months and then they told me that until I paid for the third month as well they were not it going to let me call my prescriptions through the insurance. I am a psych patient on three different antidepressants and I have PTSD. So I will be going to the mental hospital before I can pay the bill on the first. It is now 14 June. I paid $300. All I owe is $114.25. They also told me that they would drop my insurance if I don’t pay before then. So because I looked out for my father, I cannot get my medications. That makes a lot of sense! Don’t go with this company! Have been with them since 2013, no more!

I've been being charged for a dental plan I do not need for over a year. Every time I try to call and cancel the plan (since they offer no other way to) I have to go through the automated phone system for 10 minutes only to hear "Your call can not be connected, hanging up". Very frustrating. If a business only offers one way to cancel it needs to be working at all times. This should be grounds for a class action lawsuit

Worst customer service in the World. I have used the same fabulous dental provider for over 30 years and never had a problem with paperwork or payment. Now I have this insurance (which doesn't really pay for anything!!!) and they called my dentist's staff -- liars. Said they never sent the paperwork. And, of course the staff showed me where they submitted it 4 times electronically and twice by USPS. They just don't want to pay. Now I wait. This has been going on since February. FOUR MONTHS. Run away from this coverage. Do not recommend it for anyone.

My wife has severe Parkinson’s disease and her neurologist has proscribed ** 2x a day at 137mg. Florida Blue refuses to cover this drug even with repeated calls from her doctor. They have held up her meds for 8 days now. Stay away from this company if you have Parkinson’s. They are heartless.

Bait and switch? Or is their software just dated. Earn up to $500 credit towards your premiums. Complete challenges towards your goal. Challenges completed, no points. Numerous calls- nothing. Super frustrating!! I’m told 5 different things by 5 different agents. I’ve sent in screenshots documenting everything. Still nothing? Not legit.