Florida Blue Reviews

Mind you Blue Cross and Blue Shield is based in Florida. Why are we getting people on the phone from India? Put me on hold for a hour. All I asked was my coverage begin date. You love us enough to take our money but hate us enough to give our business to people that basically can't understand English.

They have made a horrendous error in my dependent's name leading to her not having coverage and she has a neurological condition. They have been emailed twice and had two different phone calls, one of which I had to wait 45 minutes to even speak to someone. Days later still no change or resolution to her name being corrected. Her name was the same as last year.

Horrible Medicare Advantage policy. I have been with Florida Blue for 7 years and they used to be great. Now all they do is deny or delay desperately needed procedures and you have to fight for help. Customer service has now been outsourced to non English speaking people who know nothing. Sadly I am stuck with them until open enrollment this October and I'm leaving and hope to find a better company. I do not recommend.

Florida Blue (myBlue) is the worst Health insurance I ever Had, I use to pay $48.00 every months in 2025 and they rise up $130.00 a months this year without no reason, no explanation. No one call me to ask me if I agree with it, no one answer the phone calls on customer service. Always the repeating the same things (if trying to make a payment, say or mark a number and they transfer your call to the payment department) but any other question you wait for ever and no one answer the phone. Quit from this, the worst Health insurance I ever had.

Garbage! Nothing more to say!!! Misleading garbage!!! Don't waste your precious time or money, or aggravation!!! Human garbage in the flesh!! This is what you have today in this day and age is this company wasting peoples time!!!

This has to be the worst customer service in the history of any company I’ve ever seen. Not only do they offer horrible plans if you’re looking for an affordable option but they constantly ignore you and keep you waiting for hours at a time. I honestly cannot remember a time I was able to talk to an operator in less than 45 minutes of wait. Please bring your money elsewhere, where they’ll actually answer you at a reasonable time. If I wasn’t hospitalized I wouldn’t have time to wait this long, and they didn’t even answer

No stars. This insurance company used to be decent, but now under tRumpNocare, it's a TOTAL DUMPSTER FIRE just like him and all his delusional supporters and flunkies who don't want to do their jobs but still expect a paycheck.

You know how companies like UPS hire seasonal workers? Florida Blue does the same thing. So when the seasonal worker "agent" submits your application and gives you bad information which results in your super expensive policy not being activated in time to cover an emergency, THEY DON'T CARE at all. "Sorry for the inconvenience" is the same thing as saying, "I hope your son doesn't mind pissing blood for a few more days until our system updates."

I have UnitedHealthcare for 2025. I switched to Florida Blue for 2026 due to lower price. I called their support for billing questions several times and was put on hold for 50+ minutes, I gave up. I will stay with Florida Blue for Jan 2026 and go back to UnitedHealthcare for the remaining 2026 through Market Place. Yes, it will cost a bit more but who wants to deal with NO support when you need help.

Have to agree with most reviews. Terrible customer service for the most part. People that speak poor English or pretend to understand what you are speaking about. I am a retired nurse who worked in a doctor's office previous to becoming a nurse and am familiar with billing and claims as well as knowing the healthcare part. I have made many calls on behalf of myself and family members and these people do not know how to do their jobs.