Blue Cross Blue Shield of Florida

We didn’t have the money to pay for my health insurance for three months because we had to get my dad out of the tough spot and he’s 79. So what I did was pay for two months and then they told me that until I paid for the third month as well they were not it going to let me call my prescriptions through the insurance. I am a psych patient on three different antidepressants and I have PTSD. So I will be going to the mental hospital before I can pay the bill on the first. It is now 14 June. I paid $300. All I owe is $114.25. They also told me that they would drop my insurance if I don’t pay before then. So because I looked out for my father, I cannot get my medications. That makes a lot of sense! Don’t go with this company! Have been with them since 2013, no more!

I've been being charged for a dental plan I do not need for over a year. Every time I try to call and cancel the plan (since they offer no other way to) I have to go through the automated phone system for 10 minutes only to hear "Your call can not be connected, hanging up". Very frustrating. If a business only offers one way to cancel it needs to be working at all times. This should be grounds for a class action lawsuit

Worst customer service in the World. I have used the same fabulous dental provider for over 30 years and never had a problem with paperwork or payment. Now I have this insurance (which doesn't really pay for anything!!!) and they called my dentist's staff -- liars. Said they never sent the paperwork. And, of course the staff showed me where they submitted it 4 times electronically and twice by USPS. They just don't want to pay. Now I wait. This has been going on since February. FOUR MONTHS. Run away from this coverage. Do not recommend it for anyone.

My wife has severe Parkinson’s disease and her neurologist has proscribed ** 2x a day at 137mg. Florida Blue refuses to cover this drug even with repeated calls from her doctor. They have held up her meds for 8 days now. Stay away from this company if you have Parkinson’s. They are heartless.

Bait and switch? Or is their software just dated. Earn up to $500 credit towards your premiums. Complete challenges towards your goal. Challenges completed, no points. Numerous calls- nothing. Super frustrating!! I’m told 5 different things by 5 different agents. I’ve sent in screenshots documenting everything. Still nothing? Not legit.

Their customer service is horrible. I needed urgent information about a treatment. No one is there to help with what I wanted. Very confusing automated voice call that takes forever and when I go to the representative she hung off on me. I will escalate this to my company and let them know about this frustrating experience.

I canceled and removed my method of payment with Florida Blue on January 15th, 2022. On February 2nd, 2022 Florida Blue charged my card illegally and without consent. The agent on February 3rd said I would receive a check in the mail. It's now March 23rd and on my call this time I'm notified it's on hold... They have my money, illegally acquired and have failed to return it. I have emails for all notifications from the system. I'm asking for my money back while a major corporation holds my hard earned cash... Shame on you Florida Blue and for all my time you've wasted on this. This review is easier than dealing with your customer service and your policies and practices.

Blue Cross Blue Shield of Florida needs to have a more responsive system. Waiting on hold for hours is unacceptable. No other way to get in touch with them. As I am writing this review I have still not spoken to anyone.

If I could, I would leave a no star review. This website doesn't allow that. For the past month I have been trying to get credit/points for the "rewardable activities" that I have done with Florida Blue. I have BlueSelect which is a PPO. I have had the same plan for three years. For some unknown reason Florida Blue decided to get rid of the Better You Strides rewards program that was working just fine. Now, we get nothing!! I have called twice, chatted once, talked to four different people in different departments and gotten nowhere. I keep being told to be patient. The way I see it I am not getting what I paid for. We are paying $2000/month for this plan. I don't know about you, but to me that is a lot of money. If I am allowed, I am going to attach a document with screenshots that shows what I have done, the date, and the fact that I have no points in my rewards center. That is why I say it is broken.

There is a fraud going on with company CareCentrix, subcontractor of Florida Blue. They use Phillips recall of CPAP machines to prevent eligible people from getting replacement after 5 years. I got CPAP made by Phillips in 2015 and when I requested the new one they turned me down because of the recall. CareCentrix is subcontractor that does the dirty job. In short, despite of the fact that I pay approximately 6000 dollars yearly as self employed person, Florida Blue and their partner, CareCentrix are not going to cover a new machine and I will have to buy it online for $750-1500. Stay away from these criminals!