Florida Blue Reviews

They are banking on keeping us all sick while keeping quality care out of reach. They are robbing us not only of our income but our livelihood. They kept the water rising to drown us. Believe me, what Florida Blue is beyond criminal. It's evil exacted. We see you.

I’ve been with Florida Blue for many years but after this year I am done. I may as well just go uninsured because even with the PPO plan that I have I still end up paying out-of-pocket because most providers don’t accept Florida Blue anyway. They’re constantly losing contracts with providers requiring that I start over again and again and again whether it be a primary care physician or specialist. The rates keep going up and the Customer Care keeps going down. They push Sanitas for primary care provider, which I will never ever use again. The worst service ever from them. Florida Blue, you really should do better especially for the prices you charge for self-pay customers.

Florida Blue cannot be trusted anymore. They’re a rip off insurance company. They took away all the benefits, especially for mental health and young children suffering. I am canceling my policy right away and going to another insurance company that I can trust and will be there. That’s why I pay all of these high premiums. Terrible insurance company, go somewhere else, they’ll rip you off.

All too often people are very quick to write a review that contains a complaint, but too slow to write a thank you for great service. Yolanda in Specialty services was exactly what Florida Blue says - the team that here to help. I have a chronic disease and my claims from my retina specialist were a tangled mess. Yolanda listened to me, Yolanda was relentless to get to the bottom of the problem. Yolanda worked on my account for a couple of days. Yolanda called me back when promised. She did everything she said she would. I am now I am able to get the treatments that are in my plan and the claims are now correct. Truly my Florida Blue team had my back. Gratefully written, Kristina

Can't understand the people in the call center. Called 4 times over the same issue. Still not resolved.

Terrible customer service, they hang up on you. Give you incorrect Information, and I am wondering why this is apparently acceptable behavior. I've been dealing with a reimbursement claim for nearly a year now and have gotten nowhere, it's so unbelievably frustrating. This insurance isn't worth a penny. I have had Oscar Insurance the past few months and so far, it is WAY better than FL Blue. In the past year or so FL Blue really got terrible, the customer service people straight up lie to you. Get insurance elsewhere if you can, seriously.

Without a doubt the most frustrating experience with an insurance company I've had. They assigned a PCP that isn't even accepting new patients. They do not keep an up to date list of providers. Upon calling several providers that were apparently in network I was told "we haven't accepting Florida Blue in nearly 10 years". Customer service is horrendous, truly. Not only will you not understand what they are saying, it's so noisy in the background that you'll be highly motivated to remove the phone from your ear as soon as possible. This seems to be by design to prevent you from contacting them. It's been 4 months since I've had this insurance and I still haven't even been able to switch my PCP from the one they assigned me to one that is actually accepting patients. The wait lists are so long that by the time I will be able to get in to a PCP, a year will have gone by and you have to see a PCP to get a referral. Huge waste of money.

The most horrible coverage that exists in FL. I'm beside myself and not sure where to start because it's all horrific. The coverage went from above average to way way below average. Not just me saying this. They dropped ALL my Dr's. and facilities for starters. Now most recently horrible change, costs for everything 2x more than ALL other advantage plans. They don't even cover bandages for wound care. They cover NOTHING and are USELESS!! I'M APPALLED. I'll be switching mid year for to the horrific disgraceful lack of coverage and options. Please believe when I say, go anywhere else for medicare advantage. The absolute worst, of course unless you get a medicare supplement plan, that's will cost you dearly. Don't say I didn't warn you. Good luck!

There are so many issues with this company. The first thing is that they scam customers with promises of services. For example you plan says 35 allowed chiropractic visits, but they only give you 4 for the year. They are running a scam. Their overseas customer service call centers are terrible. They give you the wrong info and really important issues, and if they don't want to deal with you or you ask to speak to a manager, they hang up on you or put you back in the queue, where you might wait 10-30 mins.

Florida Blue customer service used to be good, people in the United States would pick up. In 2026 they are using out of the country people that don’t know what they are doing and transfer you to the wrong dept 4 times!!! It is terrible Florida blue is doing this, these agents DO NOT KNOW WHAT THEY ARE DOING!!!! Why can’t they have trained agents in USA as they used to???

BCBS sucks as regular group ins. through my employer. I wouldn't trust them to do a thing they say. They screwed me out of $2500.00 and for 4 months had me doing ring around the rosie. "Do this do that" telling me it was the provider. The provider filed the paperwork like requested. If I had $2500 dollars to piss away, I wouldn't pay $4700 for this crappy ins. BEWARE.

Unethical company that outright denies claims for medications they don't want to pay for despite them being the standard of care and for which there are NO alternatives (practicing medicine without a license). They also change specialty pharmacies without notifying patients resulting in critical medication disruptions for members with documented disabling conditions.

Worst experience ever!! Can't pay without 1 hr call, can't login. Just got msg about a primary care provider change and requested paper mail instead of logging in. Kat contacted Global Core Customer Service regarding the unexplained change, providing member details upon request. Global Core explained they only handle international claims and directed Kat to Member Services using the ID card number. Kat escalated the issue, asking for a manager or help logging in. No replies, promised rewards, can't even get it, it's false advertisement. Clerk doesn't even understand English, repeated 10 times. Illegal advert. Can't upload bill. Have to print form and mail. They don't even send forms!

Do not choose the Blue Select PPO Program. Not only is the system showing inaccurate doctor information they will not correct or update once it's brought to their attention by the customer or provider. Also, the idea of trying to work with the Continuum of Coverage Department is a waste of time since they refer to inaccurate information on the doctors in their system. Complete incompetence!

I have had BC most of my life. But next year I am switching to almost anyone else. Here's why... Way back, at least twenty years ago, BC denied therapy for incontinence, apparently thinking of it as an "inconvenience". I got thru without it. BUT...on January 30, this year (2026) I fell and fractured my pelvis. It is a small fracture, but I could barely stand. The orthopedic surgeon I saw at the hospital verified the fracture, and, because it's a small bone, that there would be no need for surgery. Honestly, I was relieved...as I have osteoporosis in my hips and I hadn't broken one. I was sent home with orders for home nursing and a walker. I called the surgeon's office to make a followup appointment and was told that the office does not accept my insurance.