Florida Blue Reviews

Unethical company that outright denies claims for medications they don't want to pay for despite them being the standard of care and for which there are NO alternatives (practicing medicine without a license). They also change specialty pharmacies without notifying patients resulting in critical medication disruptions for members with documented disabling conditions.

Worst experience ever!! Can't pay without 1 hr call, can't login. Just got msg about a primary care provider change and requested paper mail instead of logging in. Kat contacted Global Core Customer Service regarding the unexplained change, providing member details upon request. Global Core explained they only handle international claims and directed Kat to Member Services using the ID card number. Kat escalated the issue, asking for a manager or help logging in. No replies, promised rewards, can't even get it, it's false advertisement. Clerk doesn't even understand English, repeated 10 times. Illegal advert. Can't upload bill. Have to print form and mail. They don't even send forms!

Do not choose the Blue Select PPO Program. Not only is the system showing inaccurate doctor information they will not correct or update once it's brought to their attention by the customer or provider. Also, the idea of trying to work with the Continuum of Coverage Department is a waste of time since they refer to inaccurate information on the doctors in their system. Complete incompetence!

I have had BC most of my life. But next year I am switching to almost anyone else. Here's why... Way back, at least twenty years ago, BC denied therapy for incontinence, apparently thinking of it as an "inconvenience". I got thru without it. BUT...on January 30, this year (2026) I fell and fractured my pelvis. It is a small fracture, but I could barely stand. The orthopedic surgeon I saw at the hospital verified the fracture, and, because it's a small bone, that there would be no need for surgery. Honestly, I was relieved...as I have osteoporosis in my hips and I hadn't broken one. I was sent home with orders for home nursing and a walker. I called the surgeon's office to make a followup appointment and was told that the office does not accept my insurance.

Would give 0 stars if that was an option. 2 appeals denied for a simple procedure. I've been in a lot of pain and nauseous for the last 4 years. I've tried all the meds and diet restrictions that would help with my condition. Nothing has worked. The procedure I need would drastically improve my quality of life. Does Florida Blue care about their customers? I highly doubt it. They only care about their bottom line. I pay a lot of money to have health insurance. And for florida blue to not give a shit about the well being of their customers is reckless and irresponsible. Thanks florida blue for nothing and taking my hard earned money. You're not any different than the common thief.

My Florida Blue Insurance ended in September 2024 when I went on Medicare with a different provider. Today I received a bill from Milam & Bogart dermatology. A year and a half later my dermatologist bills me for services that Blue Cross now says they aren’t covering back then and they want reimbursement. It’s too bad you can’t post what you really wanna do to these people. All I’ll say is they will rob you blind. They are woke DEI and they have no clue of what they’re doing. Bad bad people.

Been trying to talk to customer service for 2 days, it is impossible, my appointments for yesterday and today was cancel because I can't reach nobody on the phone. The worst customer services ever.

Mind you Blue Cross and Blue Shield is based in Florida. Why are we getting people on the phone from India? Put me on hold for a hour. All I asked was my coverage begin date. You love us enough to take our money but hate us enough to give our business to people that basically can't understand English.

They have made a horrendous error in my dependent's name leading to her not having coverage and she has a neurological condition. They have been emailed twice and had two different phone calls, one of which I had to wait 45 minutes to even speak to someone. Days later still no change or resolution to her name being corrected. Her name was the same as last year.

Horrible Medicare Advantage policy. I have been with Florida Blue for 7 years and they used to be great. Now all they do is deny or delay desperately needed procedures and you have to fight for help. Customer service has now been outsourced to non English speaking people who know nothing. Sadly I am stuck with them until open enrollment this October and I'm leaving and hope to find a better company. I do not recommend.