Florida Blue Reviews

Florida Blue should be ashamed. We pay around $1,000 a month just for my wife’s coverage, and yet when she urgently needed care for a dislocated shoulder, we were blocked by red tape — not because we were out-of-network, but because of Florida Blue’s own referral policy. What makes this even more outrageous? The provider already had a referral on file for the same issue, and we had an active case open. Still, the clinic was told they could not proceed — not even if we paid out of pocket. Florida Blue’s contract with the clinic forbids them from accepting self-pay from insured patients, even when it’s clearly in the patient’s best interest. So instead of care, we got a dead end — while my wife was in pain and medically deteriorating.

Do not- do not do NOT get this insurance. We thought this would be better - having State insurance- and it is awful! They cover next to NOTHING on medication- the deductible is so high- they nickel and dime you to death and aren’t willing to pay for anything. They have the worst customer service and aren’t helpful in any form in understanding our bill or why they keep rejecting medicines. As SOON as we are able to switch - we are - do NOT use this insurance!!!!

I decided to be self employed and purchased Florida Blue. In 2 years I had one ER visit as my son had abdominal pain. We ended up owing $5000 for that visit! One time I went to free clinic with UTI and was refused to be treated by a “doctor”. He was not wearing a badge so I didn’t even know who he was. Beyond useless! I had to call corporate quarters to get antibiotics as he refused to give me a script.

Florida Blue is the worse coverage ever!!! They will NOT APPROVE MEDICINE. Everyone who answers the phone has a language barrier. They are CRIMINAL IN WHAT THEY DO!!!! STAY AWAY! NO COVERAGE IS BETTER THAN PAYING THEM!!!

What a collective group of jerks. Every month my payment is sent electronically. They take up to 2-3 weeks to post an electronic payment, which is nuts for electronic payments. Other payees post in 1-2 days, after two weeks, I start to worry. I send a message, with proof of payment attached from my financial institution and they close the message telling me to call my financial institution. They are unresponsive, lazy, uncaring jerks. I cannot put it any other way. They simply suck.

The customer service is TERRIBLE! I work for a company that has Florida Blue as our insurance provider. Every time I reach out with inquiries, it takes a long time to get a response. When I do receive an answer, it often seems like they don't understand my questions or provide very unhelpful responses. They believe they only need to communicate directly with the company's Directors, not realizing there are Executive Assistants to support those leaders.

If I could give zero stars, I would. Horrible experience with Florida Blue, I pay out of pocket and have an HMO and getting referrals has been a nightmare because of guideline changes and different specialists and clinics not being up to date. I pay a high premium, and the quality in return is subpar. I will never use this Insurance plan again.

I got a very expensive health insurance policy from Florida Blue insurance through agent, Jacklyn **, Blue Direct Sales and am extremely unhappy! My primary residence is in Florida, but I also live in Georgia as well, so I needed a plan that covers both states. I was told by this agent that I will have insurance in both places….Well, physicians and services in Georgia are out of network! I was misled and this was a play on words on her part. I am paying $1,200 a month for insurance that I can’t use because I can’t afford to go out of network and pay huge $$$. Something is SO wrong with the insurance industry. This is criminal and to make matters worse, I finally got in contact with this agent and she tried to upsell me. I am at my wits end with health insurance and something needs to be done!!!

I have a PPo plan that is essentially "good' insurance. My employer pays for the basic and I pay over 400 month for myself. Insurance covers NOTHING. And then they - The insurance company bills you for services - You know they are pocketing money. I.e. I broke my arm and shoulder and needed a bone growth stimulator. BCBS says, "Your portion is 2,500. Pay us." Said can't afford it. Went directly to seller. Said cannot afford it. Ok here it is for 500.00. ANd that would NOT have gone toward my deductible. Went for CAT scan. My co-pay was over 300. The scan cash price would have been under 200. If you do that, whatever scan finds insurance won't cover. Had same situation on smaller scale today. Legal CROOKS. Goverment lets them do it. How many in Goverment, one example (Senator **) are known insurance crooks and billing abusers.

Absolutely terrible service on two separate occasions. I was sick once and went to a quick clinic for a checkup. When I walked in they told me they hoped I wasn't using BCBS. I was, and they explained that BCBS' systems were down and not accepting claims, but that I could file a request for coverage via physical mail. I paid the full fee that day and filed my letter. It was ignored and I never heard back or received any coverage. On the second occasion, I searched BCBS' database for a specialist in hand pain, which I had developed. When I arrived at the doctor my insurance was accepted and I saw the doctor for a five-minute conversation. She gave me splits for both wrists and scheduled me for an MRI. The same day BCBS denied my MRI.