Florida Blue Reviews

If I could give less stars I would. This is by far the WORLD'S WORST insurance. From dropped calls non English speaking agents, remote workers, ABSOLUTELY NO COVERAGE WHEN NEEDED. NO REAL DIRECT ANSWERS!! CONSUMERS!!! Do not purchase this useless insurance!!

I am a paraplegic and have been with Florida Blue for many years, much to my dismay!! I pay over a thousand dollars a month premium and can't get a new wheelchair, a cushion or leg braces from them. Their vendors don't supply the ones my doctor ordered for my health!! They want to give me one of those bulky hospital wheelchairs instead of the one I need to get around with. Just a ridiculous run around every time. Don't call you back or anything!!

Worst insurance company! Horrible people that don’t care if you’re in pain and losing mobility. Rather than approve necessary procedures by your doctor that you see regularly they would rather keep you on meds and do nothing, which is creating more painful problems.

It's impossible to get any answers or coverage. Even if you use all the channels available they do not respond and send you on a wild goose chase for departments that are supposed to be able to help. I've been trying to get my member benefits packet for 6 months and still do not have it.

They are banking on keeping us all sick while keeping quality care out of reach. They are robbing us not only of our income but our livelihood. They kept the water rising to drown us. Believe me, what Florida Blue is beyond criminal. It's evil exacted. We see you.

I’ve been with Florida Blue for many years but after this year I am done. I may as well just go uninsured because even with the PPO plan that I have I still end up paying out-of-pocket because most providers don’t accept Florida Blue anyway. They’re constantly losing contracts with providers requiring that I start over again and again and again whether it be a primary care physician or specialist. The rates keep going up and the Customer Care keeps going down. They push Sanitas for primary care provider, which I will never ever use again. The worst service ever from them. Florida Blue, you really should do better especially for the prices you charge for self-pay customers.

Florida Blue cannot be trusted anymore. They’re a rip off insurance company. They took away all the benefits, especially for mental health and young children suffering. I am canceling my policy right away and going to another insurance company that I can trust and will be there. That’s why I pay all of these high premiums. Terrible insurance company, go somewhere else, they’ll rip you off.

All too often people are very quick to write a review that contains a complaint, but too slow to write a thank you for great service. Yolanda in Specialty services was exactly what Florida Blue says - the team that here to help. I have a chronic disease and my claims from my retina specialist were a tangled mess. Yolanda listened to me, Yolanda was relentless to get to the bottom of the problem. Yolanda worked on my account for a couple of days. Yolanda called me back when promised. She did everything she said she would. I am now I am able to get the treatments that are in my plan and the claims are now correct. Truly my Florida Blue team had my back. Gratefully written, Kristina

Can't understand the people in the call center. Called 4 times over the same issue. Still not resolved.

Terrible customer service, they hang up on you. Give you incorrect Information, and I am wondering why this is apparently acceptable behavior. I've been dealing with a reimbursement claim for nearly a year now and have gotten nowhere, it's so unbelievably frustrating. This insurance isn't worth a penny. I have had Oscar Insurance the past few months and so far, it is WAY better than FL Blue. In the past year or so FL Blue really got terrible, the customer service people straight up lie to you. Get insurance elsewhere if you can, seriously.

Without a doubt the most frustrating experience with an insurance company I've had. They assigned a PCP that isn't even accepting new patients. They do not keep an up to date list of providers. Upon calling several providers that were apparently in network I was told "we haven't accepting Florida Blue in nearly 10 years". Customer service is horrendous, truly. Not only will you not understand what they are saying, it's so noisy in the background that you'll be highly motivated to remove the phone from your ear as soon as possible. This seems to be by design to prevent you from contacting them. It's been 4 months since I've had this insurance and I still haven't even been able to switch my PCP from the one they assigned me to one that is actually accepting patients. The wait lists are so long that by the time I will be able to get in to a PCP, a year will have gone by and you have to see a PCP to get a referral. Huge waste of money.

The most horrible coverage that exists in FL. I'm beside myself and not sure where to start because it's all horrific. The coverage went from above average to way way below average. Not just me saying this. They dropped ALL my Dr's. and facilities for starters. Now most recently horrible change, costs for everything 2x more than ALL other advantage plans. They don't even cover bandages for wound care. They cover NOTHING and are USELESS!! I'M APPALLED. I'll be switching mid year for to the horrific disgraceful lack of coverage and options. Please believe when I say, go anywhere else for medicare advantage. The absolute worst, of course unless you get a medicare supplement plan, that's will cost you dearly. Don't say I didn't warn you. Good luck!

There are so many issues with this company. The first thing is that they scam customers with promises of services. For example you plan says 35 allowed chiropractic visits, but they only give you 4 for the year. They are running a scam. Their overseas customer service call centers are terrible. They give you the wrong info and really important issues, and if they don't want to deal with you or you ask to speak to a manager, they hang up on you or put you back in the queue, where you might wait 10-30 mins.

Florida Blue customer service used to be good, people in the United States would pick up. In 2026 they are using out of the country people that don’t know what they are doing and transfer you to the wrong dept 4 times!!! It is terrible Florida blue is doing this, these agents DO NOT KNOW WHAT THEY ARE DOING!!!! Why can’t they have trained agents in USA as they used to???

BCBS sucks as regular group ins. through my employer. I wouldn't trust them to do a thing they say. They screwed me out of $2500.00 and for 4 months had me doing ring around the rosie. "Do this do that" telling me it was the provider. The provider filed the paperwork like requested. If I had $2500 dollars to piss away, I wouldn't pay $4700 for this crappy ins. BEWARE.

Unethical company that outright denies claims for medications they don't want to pay for despite them being the standard of care and for which there are NO alternatives (practicing medicine without a license). They also change specialty pharmacies without notifying patients resulting in critical medication disruptions for members with documented disabling conditions.

Worst experience ever!! Can't pay without 1 hr call, can't login. Just got msg about a primary care provider change and requested paper mail instead of logging in. Kat contacted Global Core Customer Service regarding the unexplained change, providing member details upon request. Global Core explained they only handle international claims and directed Kat to Member Services using the ID card number. Kat escalated the issue, asking for a manager or help logging in. No replies, promised rewards, can't even get it, it's false advertisement. Clerk doesn't even understand English, repeated 10 times. Illegal advert. Can't upload bill. Have to print form and mail. They don't even send forms!

Do not choose the Blue Select PPO Program. Not only is the system showing inaccurate doctor information they will not correct or update once it's brought to their attention by the customer or provider. Also, the idea of trying to work with the Continuum of Coverage Department is a waste of time since they refer to inaccurate information on the doctors in their system. Complete incompetence!

I have had BC most of my life. But next year I am switching to almost anyone else. Here's why... Way back, at least twenty years ago, BC denied therapy for incontinence, apparently thinking of it as an "inconvenience". I got thru without it. BUT...on January 30, this year (2026) I fell and fractured my pelvis. It is a small fracture, but I could barely stand. The orthopedic surgeon I saw at the hospital verified the fracture, and, because it's a small bone, that there would be no need for surgery. Honestly, I was relieved...as I have osteoporosis in my hips and I hadn't broken one. I was sent home with orders for home nursing and a walker. I called the surgeon's office to make a followup appointment and was told that the office does not accept my insurance.

Would give 0 stars if that was an option. 2 appeals denied for a simple procedure. I've been in a lot of pain and nauseous for the last 4 years. I've tried all the meds and diet restrictions that would help with my condition. Nothing has worked. The procedure I need would drastically improve my quality of life. Does Florida Blue care about their customers? I highly doubt it. They only care about their bottom line. I pay a lot of money to have health insurance. And for florida blue to not give a shit about the well being of their customers is reckless and irresponsible. Thanks florida blue for nothing and taking my hard earned money. You're not any different than the common thief.

My Florida Blue Insurance ended in September 2024 when I went on Medicare with a different provider. Today I received a bill from Milam & Bogart dermatology. A year and a half later my dermatologist bills me for services that Blue Cross now says they aren’t covering back then and they want reimbursement. It’s too bad you can’t post what you really wanna do to these people. All I’ll say is they will rob you blind. They are woke DEI and they have no clue of what they’re doing. Bad bad people.

Been trying to talk to customer service for 2 days, it is impossible, my appointments for yesterday and today was cancel because I can't reach nobody on the phone. The worst customer services ever.

Mind you Blue Cross and Blue Shield is based in Florida. Why are we getting people on the phone from India? Put me on hold for a hour. All I asked was my coverage begin date. You love us enough to take our money but hate us enough to give our business to people that basically can't understand English.

They have made a horrendous error in my dependent's name leading to her not having coverage and she has a neurological condition. They have been emailed twice and had two different phone calls, one of which I had to wait 45 minutes to even speak to someone. Days later still no change or resolution to her name being corrected. Her name was the same as last year.

Horrible Medicare Advantage policy. I have been with Florida Blue for 7 years and they used to be great. Now all they do is deny or delay desperately needed procedures and you have to fight for help. Customer service has now been outsourced to non English speaking people who know nothing. Sadly I am stuck with them until open enrollment this October and I'm leaving and hope to find a better company. I do not recommend.

Florida Blue (myBlue) is the worst Health insurance I ever Had, I use to pay $48.00 every months in 2025 and they rise up $130.00 a months this year without no reason, no explanation. No one call me to ask me if I agree with it, no one answer the phone calls on customer service. Always the repeating the same things (if trying to make a payment, say or mark a number and they transfer your call to the payment department) but any other question you wait for ever and no one answer the phone. Quit from this, the worst Health insurance I ever had.

Garbage! Nothing more to say!!! Misleading garbage!!! Don't waste your precious time or money, or aggravation!!! Human garbage in the flesh!! This is what you have today in this day and age is this company wasting peoples time!!!

This has to be the worst customer service in the history of any company I’ve ever seen. Not only do they offer horrible plans if you’re looking for an affordable option but they constantly ignore you and keep you waiting for hours at a time. I honestly cannot remember a time I was able to talk to an operator in less than 45 minutes of wait. Please bring your money elsewhere, where they’ll actually answer you at a reasonable time. If I wasn’t hospitalized I wouldn’t have time to wait this long, and they didn’t even answer

No stars. This insurance company used to be decent, but now under tRumpNocare, it's a TOTAL DUMPSTER FIRE just like him and all his delusional supporters and flunkies who don't want to do their jobs but still expect a paycheck.

You know how companies like UPS hire seasonal workers? Florida Blue does the same thing. So when the seasonal worker "agent" submits your application and gives you bad information which results in your super expensive policy not being activated in time to cover an emergency, THEY DON'T CARE at all. "Sorry for the inconvenience" is the same thing as saying, "I hope your son doesn't mind pissing blood for a few more days until our system updates."

I have UnitedHealthcare for 2025. I switched to Florida Blue for 2026 due to lower price. I called their support for billing questions several times and was put on hold for 50+ minutes, I gave up. I will stay with Florida Blue for Jan 2026 and go back to UnitedHealthcare for the remaining 2026 through Market Place. Yes, it will cost a bit more but who wants to deal with NO support when you need help.

Have to agree with most reviews. Terrible customer service for the most part. People that speak poor English or pretend to understand what you are speaking about. I am a retired nurse who worked in a doctor's office previous to becoming a nurse and am familiar with billing and claims as well as knowing the healthcare part. I have made many calls on behalf of myself and family members and these people do not know how to do their jobs.

This company is a little piece of hell. I still can’t even make my first payment after enrolling 3 weeks ago. They never pick up the phone. Hours on hold and even their website crashes all the time so I can’t pay online. Please help me deal with these monsters. Ty.

From the moment we arrived, my partner and I arrived at the Florida Blue location by The Falls in Miami, FL, we knew it was a mistake. To start, we arrived to a loud DJ playing music in the parking lot. The bass from the noise was heard even during the appointment with the agent. Walking through the doors to the facility, we were greeted by a staff member that was more interested in giving us free meal vouchers than getting us a meeting with a staff member to discuss my health insurance coverage. The food truck that was in the parking lot, next to the obnoxiously loud DJ, served burgers that were absolutely inedible and looked questionable in quality.

Unfortunately all you read about this company is true in my experience. The customer service agents are poorly trained and many speak poor English. I could not have been clearer in the reasoning for my call but the agent could not understand after repeating myself twice. I asked for a manager. 15 minutes later was connected; explained my need and he said “one moment” and hung up. A great company until you need something. Then be prepared to be very disappointed. It is like the phone service industry. Is there a better option. Answer: probably not. They are likely all just as bad. Choose your poison.

I finally disenrolled for Florida Blue and chose another insurance carrier for my Medicare Advantage plan for 2026. Florida Blue has gotten so bad over the years, taking benefits away from Medicare members. On my Medicare Advantage plan, they raised the maximum amount of out-of-pocket from approximately $6000 to over $9000 per year for in-network providers. They took away completely for 2026 the over-the-counter allotment per quarter. Most of the customer service representatives are out of the country and struggle with the language. Many are not well-trained and give you wrong information. I don’t know how to find the correct information. I believe they are the worst insurance at least for Medicare patients, in the state of Florida.

To be honest, I chose Florida Blue because it was cheap, and my health was excellent. In the last year I had a couple injuries that forced me to visit the doctor to evaluate the situation, and that was with Sanitas. The people at Sanitas are usually very kind and helpful, but when it came to getting anything done like x-rays or MRI to see exactly what was going on they made it very difficult to do so. Doctor's appointments were 4 to 5 weeks out, and that was the same with the x-ray, again with the MRI and finally to see a specialist. And that being said, they did not approve the MRI (which cost me almost $600) that was needed to address a hand related issue preventing me from working.

Why it takes 3 weeks for this company to facilitate a prior authorization with your doctor is beyond me. Why the Prime Therapeutics Pharmacist doesn't have the decency to call you back when call drops after waiting 15-20 minutes to speak with him in the first place is beyond me as well. Why the operator just cuts you off and transfers you with no further word when you ask for a supervisor is beyond me. Why you are promised escalation (after 5 phone calls) only to be told later that that operator is not authorized to promise that is beyond me as well... What does it add up to? Really crappy customer service. *Note request for my prior authorization of a prescription has taken 3 weeks and still not completed... and it's not like I don't need the medication.

Blue Cross Blue Shield and their little sidekick Evolent are absolute garbage. All they do is deny, delay, and screw people over. They just denied my knee and back MRIs for no legitimate reason, yet somehow approved my wife’s MRI for the exact same pain issue. What a joke. We pay over $20,000 a year for this so-called “coverage,” and all we get is stonewalling, excuses, and denial after denial. Blue Cross Blue Shield is nothing but a giant scam, and Evolent is their denial factory. Enough is enough.

I had them for four and a half years or so and everything was great until they never sent me a notice stating that because of my income change they would be charging me a good bit. Not only did I have the bronze they still wanted me to pay a bunch of money on it because my income went up a little bit. Also I went back and forth with marketplace and the actual insurance company and marketplace was willing to forgive me and reinstate me for a one-time thing. If I was to pay $111 then they would have gave me my insurance back no problem. But the actual insurance company the main office or whatever it is that is separate from the marketplace. Was all about telling me that oh it's going to be more than that there's a bunch to it and sending me through person through person and endless loophole.