Blue Cross Blue Shield of Florida Reviews

I don’t have a choice unless I change employers. I’ve never had worse insurance. They deny treatment and care my previous employers’ plan covered. It’s pathetic. I wish I could have brought my previous employers' plan to this company.

Horrible.. They are a complete scam.. It's useless to even buy this insurance .. After you meet your deductible they put you in out of pocket for all.. It's a disgrace.. It's better self pay, do not use.. It's useless.

Being in the federal employee program, we're paying a fortune from our pocket, and recieve very little coverage. Today my Doctor send out a prescription for a creame and Bluecross and blueshield decided to hold the approval, because they need the doctor pre-authorization, or an explanation of why he's prescribing this creame. Instead to make peoples life easier, they just make peoples life miserable. What a crazy world.? And the bad thing about it, is that we don't know what to protect and to enforce. What all these business are doing? Who can you complaint? If you call them, they don't care.

I recently became a customer two month ago and I thought I had signed up for a great insurance. Their customer service and website are both terrible. Using their website I had a hard time finding a provider who could schedule me quickly for a general check-up, I only found one decent option that could see me 3-4 weeks away. My appointment is this week. I called last week to follow up regarding my insurance card. The representative had no idea where my card was and insisted I place an order for a new one. I requested switching my address to have it sent to a safer mailing address (I live in an apartment complex). The change was made and a week later I receive an email that my insurance has been cancelled.

Worst company. They dropped my primary doctor so I lost my appointment with my pulmonologist that I waited two months for. They don't care if you die. I am changing as soon as possible. This is a money maker who does not care about people.

BCBS Florida is absolutely the worst! Their customer service is horrible and they either lack understanding altogether or the language barrier prevents them from understanding. I have BCBSMA, but live in Louisiana, and prior to surgery in Florida my surgeon requested labs to be done which I did in my hometown in Louisiana. Since the doctor is located in FL, my lab filed the services with BCBSFL which was then supposed to send it on to BCBSMA for payment, but they didn't. They denied the claim outright and then refused to speak to the lab, my BCBSMA rep, or me about it. They proceeded to hang up on me too. Dealing with them has been an absolute nightmare.

Nightmare!!! I have been paying my policy with no delays. I required medical attention and all has been terribly wrong, terrible service:

It did not allow me to leave a review at the end of the call stating it wasn't eligible le but I would also like to point out that Debbie W was amazing throughout the phone call. Very kind patient smart and she made everything very easy for me. She deserves a raise.

High premiums and deductibles, and they still try to avoid paying for as much as they can. I was recently diagnosed with cancer and they denied paying for two tests the urologist used to make the diagnosis, as well as the pathology cost. To top it off, they denied a prescription to relieve the most common symptom from the surgery I had to treat the cancer. I had to pay $205 myself to reduce my pain. I've been paying into this system all of my life, and this is what I get when I actually need something. To top it off, their customer service and website are both terrible. They are clearly solely motivated by making profits. Very poor product.

The worst customer service. They don't call you back, they don't write you a letter or notify you in case of cancellations, claims, or appeals. Nothing! You have to call them constantly to find out how the case is progressing, and they are always misinformed. When you call, they can't even tell you which representative you spoke with the last time, so take a pencil and write down the name, date, and time. It took almost a year to get paid for a medical service, and they didn't pay it! They made me call countless times, make a claim, make an appeal, and after digressing and giving me different information, they say that the appeal has to be through the health provider. It's a horrible health insurance!