Florida Blue Reviews

Been trying to talk to customer service for 2 days, it is impossible, my appointments for yesterday and today was cancel because I can't reach nobody on the phone. The worst customer services ever.

Mind you Blue Cross and Blue Shield is based in Florida. Why are we getting people on the phone from India? Put me on hold for a hour. All I asked was my coverage begin date. You love us enough to take our money but hate us enough to give our business to people that basically can't understand English.

They have made a horrendous error in my dependent's name leading to her not having coverage and she has a neurological condition. They have been emailed twice and had two different phone calls, one of which I had to wait 45 minutes to even speak to someone. Days later still no change or resolution to her name being corrected. Her name was the same as last year.

Horrible Medicare Advantage policy. I have been with Florida Blue for 7 years and they used to be great. Now all they do is deny or delay desperately needed procedures and you have to fight for help. Customer service has now been outsourced to non English speaking people who know nothing. Sadly I am stuck with them until open enrollment this October and I'm leaving and hope to find a better company. I do not recommend.

Florida Blue (myBlue) is the worst Health insurance I ever Had, I use to pay $48.00 every months in 2025 and they rise up $130.00 a months this year without no reason, no explanation. No one call me to ask me if I agree with it, no one answer the phone calls on customer service. Always the repeating the same things (if trying to make a payment, say or mark a number and they transfer your call to the payment department) but any other question you wait for ever and no one answer the phone. Quit from this, the worst Health insurance I ever had.

Garbage! Nothing more to say!!! Misleading garbage!!! Don't waste your precious time or money, or aggravation!!! Human garbage in the flesh!! This is what you have today in this day and age is this company wasting peoples time!!!

This has to be the worst customer service in the history of any company I’ve ever seen. Not only do they offer horrible plans if you’re looking for an affordable option but they constantly ignore you and keep you waiting for hours at a time. I honestly cannot remember a time I was able to talk to an operator in less than 45 minutes of wait. Please bring your money elsewhere, where they’ll actually answer you at a reasonable time. If I wasn’t hospitalized I wouldn’t have time to wait this long, and they didn’t even answer

No stars. This insurance company used to be decent, but now under tRumpNocare, it's a TOTAL DUMPSTER FIRE just like him and all his delusional supporters and flunkies who don't want to do their jobs but still expect a paycheck.

You know how companies like UPS hire seasonal workers? Florida Blue does the same thing. So when the seasonal worker "agent" submits your application and gives you bad information which results in your super expensive policy not being activated in time to cover an emergency, THEY DON'T CARE at all. "Sorry for the inconvenience" is the same thing as saying, "I hope your son doesn't mind pissing blood for a few more days until our system updates."

I have UnitedHealthcare for 2025. I switched to Florida Blue for 2026 due to lower price. I called their support for billing questions several times and was put on hold for 50+ minutes, I gave up. I will stay with Florida Blue for Jan 2026 and go back to UnitedHealthcare for the remaining 2026 through Market Place. Yes, it will cost a bit more but who wants to deal with NO support when you need help.

Have to agree with most reviews. Terrible customer service for the most part. People that speak poor English or pretend to understand what you are speaking about. I am a retired nurse who worked in a doctor's office previous to becoming a nurse and am familiar with billing and claims as well as knowing the healthcare part. I have made many calls on behalf of myself and family members and these people do not know how to do their jobs.

This company is a little piece of hell. I still can’t even make my first payment after enrolling 3 weeks ago. They never pick up the phone. Hours on hold and even their website crashes all the time so I can’t pay online. Please help me deal with these monsters. Ty.

From the moment we arrived, my partner and I arrived at the Florida Blue location by The Falls in Miami, FL, we knew it was a mistake. To start, we arrived to a loud DJ playing music in the parking lot. The bass from the noise was heard even during the appointment with the agent. Walking through the doors to the facility, we were greeted by a staff member that was more interested in giving us free meal vouchers than getting us a meeting with a staff member to discuss my health insurance coverage. The food truck that was in the parking lot, next to the obnoxiously loud DJ, served burgers that were absolutely inedible and looked questionable in quality.

Unfortunately all you read about this company is true in my experience. The customer service agents are poorly trained and many speak poor English. I could not have been clearer in the reasoning for my call but the agent could not understand after repeating myself twice. I asked for a manager. 15 minutes later was connected; explained my need and he said “one moment” and hung up. A great company until you need something. Then be prepared to be very disappointed. It is like the phone service industry. Is there a better option. Answer: probably not. They are likely all just as bad. Choose your poison.

I finally disenrolled for Florida Blue and chose another insurance carrier for my Medicare Advantage plan for 2026. Florida Blue has gotten so bad over the years, taking benefits away from Medicare members. On my Medicare Advantage plan, they raised the maximum amount of out-of-pocket from approximately $6000 to over $9000 per year for in-network providers. They took away completely for 2026 the over-the-counter allotment per quarter. Most of the customer service representatives are out of the country and struggle with the language. Many are not well-trained and give you wrong information. I don’t know how to find the correct information. I believe they are the worst insurance at least for Medicare patients, in the state of Florida.

To be honest, I chose Florida Blue because it was cheap, and my health was excellent. In the last year I had a couple injuries that forced me to visit the doctor to evaluate the situation, and that was with Sanitas. The people at Sanitas are usually very kind and helpful, but when it came to getting anything done like x-rays or MRI to see exactly what was going on they made it very difficult to do so. Doctor's appointments were 4 to 5 weeks out, and that was the same with the x-ray, again with the MRI and finally to see a specialist. And that being said, they did not approve the MRI (which cost me almost $600) that was needed to address a hand related issue preventing me from working.

Why it takes 3 weeks for this company to facilitate a prior authorization with your doctor is beyond me. Why the Prime Therapeutics Pharmacist doesn't have the decency to call you back when call drops after waiting 15-20 minutes to speak with him in the first place is beyond me as well. Why the operator just cuts you off and transfers you with no further word when you ask for a supervisor is beyond me. Why you are promised escalation (after 5 phone calls) only to be told later that that operator is not authorized to promise that is beyond me as well... What does it add up to? Really crappy customer service. *Note request for my prior authorization of a prescription has taken 3 weeks and still not completed... and it's not like I don't need the medication.

Blue Cross Blue Shield and their little sidekick Evolent are absolute garbage. All they do is deny, delay, and screw people over. They just denied my knee and back MRIs for no legitimate reason, yet somehow approved my wife’s MRI for the exact same pain issue. What a joke. We pay over $20,000 a year for this so-called “coverage,” and all we get is stonewalling, excuses, and denial after denial. Blue Cross Blue Shield is nothing but a giant scam, and Evolent is their denial factory. Enough is enough.

I had them for four and a half years or so and everything was great until they never sent me a notice stating that because of my income change they would be charging me a good bit. Not only did I have the bronze they still wanted me to pay a bunch of money on it because my income went up a little bit. Also I went back and forth with marketplace and the actual insurance company and marketplace was willing to forgive me and reinstate me for a one-time thing. If I was to pay $111 then they would have gave me my insurance back no problem. But the actual insurance company the main office or whatever it is that is separate from the marketplace. Was all about telling me that oh it's going to be more than that there's a bunch to it and sending me through person through person and endless loophole.

After speaking with multiple agents at Florida Blue and not getting a resolution, I finally had the pleasure of speaking with Daniell S. on October 30th. Daniell went above and beyond to help resolve an ongoing issue regarding reimbursement for claims I had to submit on my own. She took the time to thoroughly research my case, communicate with both the surgery center and the doctor’s office, and make sure everything was handled correctly. I had paid over $7,000 out of pocket, and Daniell’s patience, professionalism, and genuine care made a world of difference. Thank you, Daniell, for your outstanding customer service and dedication — Yu truly turned a stressful situation into a positive experience!

The worst insurance experience I’ve ever had. Avoid at all costs. I’ve been transferred from one representative to another countless times, and most of them struggle to communicate clearly or understand my issue. The customer service is completely disorganized and unhelpful.

Difficult to work with. Dishonest and unethical. I will never recommend and would suggest to go without the to use Blue Cross Blue Shield. Have dealt with a challenging situation this month that I have been given the runaround, passed on from person to person and given inconsistent information. Once I jumped through all the hoops and had my problem resolved, and a refund check, the check bounced. No warning no information and I've had to start over again. I could not be more disgusted. Go with anyone else, but don't go with Blue Cross Blue Shield.

Customer service for entry-level staff is completely unprepared and untrained when it comes to handling Covid vaccine inquiries as of September 2025. For the last three weeks, I’ve been chasing down a vaccine like it’s some kind of scavenger hunt, and they still cannot provide a single location. The staff has absolutely no awareness of the current situation in Florida or the reality of how the governor and state government are actively restricting vaccine access. The incompetence is staggering, and the failure to provide clear, informed guidance is unacceptable.

I just got off the phone with Florida Blue with your customer representative, Kendra. Out of every customer service call taker I've ever spoken to in my life, she exceeded my expectations tenfold. She was incredibly helpful, courteous, and attentive in assisting me, and I could tell she genuinely cares about making a positive difference.

Oh, the bitter sting of betrayal! How is it that I have diligently paid my premiums $$$, trusted in the steadfast promise of security, only to find myself ensnared in a web of inadequacy? This insurance, which I believed would be my shield in times of turmoil, has proven to be but a fragile façade! When calamity struck, I turned to them, my beacon of hope, expecting solace and support. But instead, I encountered the disheartening truth: my coverage is but a mere shadow of what I need, a paltry offering that leaves me exposed and vulnerable! Unable to get my chemotherapy medication, literally fighting for my life! Is this the fortress I paid for? What use is a shield that crumbles at the first sign of battle?

I spent over 4 hours on hold trying to get a simple referral approved. No one ever picked up. I eventually had to hang up and cancel my doctor’s appointment because I couldn’t get the referral in time. This isn’t just inconvenient—it’s unacceptable. Their customer service is virtually nonexistent, and the system is broken. If you value your time and health, I do not recommend Florida Blue. Terrible experience from start to finish.

Avoid these scam artists. Horrible coverage and even worse customer service. I have been repeatedly denied coverage for a medically necessary medication for well over a year, even though a coworker who is in much better health had the same medication covered. Trying to resolve the problem is hopeless, as you will get different conflicting answers from each person you speak with. I received an email asking if I wished for a specialist to contact me to which I replied yes, and all they did was to keep sending me the same survey, or to call their number on the back of the card. Just disgraceful. I hope these cheap crooks will at least send flowers to my wife at my funeral because obviously they prefer you to die than help the doctor to treat you.

I had Florida Blue for years, somehow they've just gone down hill. Customer service is the worst I've experienced in a long time. They rarely have answers, and tell you they will call you back and never do. Their coverage is awful, and heaven forbid your doctors stop taking their insurance because they will send you to a patient mill where you're treated like a number instead of a person. Apparently, most of the good doctors in my area don't take them anymore. Thankfully, I was able to change insurance companies.

Awful, no coverage when needed. Absolute scam company. They will not cover you or do anything when you need it. Dr’s listed under their providers don’t actually provide services listed. False advertising. Expensive. Terrible company. Go elsewhere.

I can't be more dissatisfied with customer service and claims. I have been waiting for six months only to get one lie after the other. They have escalated my claim over four times and no one seems to know what they are doing, or maybe they just don't care about the people they serve. I will not be discouraged. Looking at other reviews confirm my opinion regarding their service. Proper training is long overdue for your employees. Script reading is not the answer needed when you're in the field of medicine.