Florida Blue Reviews

If you send ANYTHING in by fax, call and make sure it goes to the correct department. I sent fax and 10 days later it just got to the right department. You would think that because of their error, they could put a rush on it, but nope. You will wait 3 to 5 more days.

The absolute Worst customer service who will lie to you over and over again just so they do not have to do their jobs. They canceled my health care twice because their sales rep was checking off boxes instead of listening to my request. They have added unwanted family members to my dental plan, AGAIN. I’ve not received membership cards in 3 months of repeated requests. Their hours of business are not customer-friendly. You never get to a supervisor and when you ask for someone’s name they refuse to give it to you. Florida Blue makes state Medicaid seem like luxury insurance! If BCBS is your only health insurance option in FL, then I’d advise you to move out of state!!

I used the myhealthtoolkit to locate an OBGYN specialist in my area. Many of the phone listings for physician’s offices are not updated. I called the customer service phone number for BCBS of Florida to make them aware of the issue. The representative said, “you can keep scrolling through the list and stuff until you find a doctor with the right phone number.” My point in calling was to get the error corrected. Also, therre first are limited female physicians listed for this specialty in S. Florida. The initial 20 offices I called were majority male physicians or a staffed female PA with outsourcing for surgical procedures. BCBS of Florida please do better to care about women’s reproductive healthcare and preferred provider needs. The nonchalant attitude was disengaging and should not be tolerated in healthcare.

Had BC/BS for Medicare supplement… Thought I had it until I called Baptist Healthcare only to find out the companies no longer were doing business…. My option was to find a new PCP or find a new insurance company… A call to bc/bs revealed that they sent me a letter announcing this in the mail… Funny or not so funny but getting cancelled because of a failed business relationship between two companies says volumes about both… Neither company found it necessary to advise their customers via confirmed communications instead relying on a form letter?

Not a great customer experience so far. I have had to spend hours and make multiple phone calls to find out whether a facility is in network and how much a service will cost. Everyone I talk to gives a different answer that contradicts the last person, tells me it's impossible to provide a transcript of their answer (even though they are recording me) and sends me on another wild goose chase. I am very worried about having my service performed and getting an incorrect bill that cannot be verified or corrected. Thank goodness I am not having to do this while I am sick and vulnerable!

Consumers are forced to change plans every 12 months under the guise of being to "the benefit of our members". Fewer participating providers and increased out of pocket costs tell a different story. Look elsewhere for better coverage.

I've been spending the better part of 6 months trying to understand why a Florida Blue sales agent sold me individual dental plans for myself, my wife, and my daughter and son who were under the age of 18 at the time the plan was sold, instead of a single family plan. I contact Florida Blue on multiple occasions to have my family all under my plan. This was never fixed. I again spoke with Customer Service 877-352-2583 on December 30, 2024, and got the run around without FL Blue correcting the problem as they were not able to fix the plan. I am having to cancel the plans for each family member and will seek a more reliable and reputable provider. Goodbye Blue Cross Shield of Florida.

I have had the worst experience with Florida Blue and I have dealt with many insurance providers personally and for my parents. I had to pay out-of-pocket for a visit while I waited for my member ID. Getting reimbursed for the in-network visit has been a nightmare. It has been many lengthy calls and every rep gives me different info! I have still not been reimbursed. Now, it's been a year since my doctor's visit and they are saying I will likely not get covered despite all the mess-ups they made along the way in processing this claim. They are the worst and I am so disappointed this is who my employer chose. :(

I don’t have a choice unless I change employers. I’ve never had worse insurance. They deny treatment and care my previous employers’ plan covered. It’s pathetic. I wish I could have brought my previous employers' plan to this company.

Horrible.. They are a complete scam.. It's useless to even buy this insurance .. After you meet your deductible they put you in out of pocket for all.. It's a disgrace.. It's better self pay, do not use.. It's useless.

Being in the federal employee program, we're paying a fortune from our pocket, and recieve very little coverage. Today my Doctor send out a prescription for a creame and Bluecross and blueshield decided to hold the approval, because they need the doctor pre-authorization, or an explanation of why he's prescribing this creame. Instead to make peoples life easier, they just make peoples life miserable. What a crazy world.? And the bad thing about it, is that we don't know what to protect and to enforce. What all these business are doing? Who can you complaint? If you call them, they don't care.

I recently became a customer two month ago and I thought I had signed up for a great insurance. Their customer service and website are both terrible. Using their website I had a hard time finding a provider who could schedule me quickly for a general check-up, I only found one decent option that could see me 3-4 weeks away. My appointment is this week. I called last week to follow up regarding my insurance card. The representative had no idea where my card was and insisted I place an order for a new one. I requested switching my address to have it sent to a safer mailing address (I live in an apartment complex). The change was made and a week later I receive an email that my insurance has been cancelled.

Worst company. They dropped my primary doctor so I lost my appointment with my pulmonologist that I waited two months for. They don't care if you die. I am changing as soon as possible. This is a money maker who does not care about people.

BCBS Florida is absolutely the worst! Their customer service is horrible and they either lack understanding altogether or the language barrier prevents them from understanding. I have BCBSMA, but live in Louisiana, and prior to surgery in Florida my surgeon requested labs to be done which I did in my hometown in Louisiana. Since the doctor is located in FL, my lab filed the services with BCBSFL which was then supposed to send it on to BCBSMA for payment, but they didn't. They denied the claim outright and then refused to speak to the lab, my BCBSMA rep, or me about it. They proceeded to hang up on me too. Dealing with them has been an absolute nightmare.

Nightmare!!! I have been paying my policy with no delays. I required medical attention and all has been terribly wrong, terrible service:

It did not allow me to leave a review at the end of the call stating it wasn't eligible le but I would also like to point out that Debbie W was amazing throughout the phone call. Very kind patient smart and she made everything very easy for me. She deserves a raise.

High premiums and deductibles, and they still try to avoid paying for as much as they can. I was recently diagnosed with cancer and they denied paying for two tests the urologist used to make the diagnosis, as well as the pathology cost. To top it off, they denied a prescription to relieve the most common symptom from the surgery I had to treat the cancer. I had to pay $205 myself to reduce my pain. I've been paying into this system all of my life, and this is what I get when I actually need something. To top it off, their customer service and website are both terrible. They are clearly solely motivated by making profits. Very poor product.

The worst customer service. They don't call you back, they don't write you a letter or notify you in case of cancellations, claims, or appeals. Nothing! You have to call them constantly to find out how the case is progressing, and they are always misinformed. When you call, they can't even tell you which representative you spoke with the last time, so take a pencil and write down the name, date, and time. It took almost a year to get paid for a medical service, and they didn't pay it! They made me call countless times, make a claim, make an appeal, and after digressing and giving me different information, they say that the appeal has to be through the health provider. It's a horrible health insurance!

On May 26th or April 2024 I had a yearly physical at Advent Health 4140 Woodland Parks Palm Harbor. I was told that I owed them $135.00. My Florida Blue Select insurance policy says that I get one physical a year. No charge. I called Florida Blue Select and told them that I should have not received a bill because they offer one physical a year no charge. The Person at Florida Blue Select told me that they could email a dispute form to fill out. That is ridiculous. This is so clear cut and simple. Florida Blue either offers one free physical a year or they do not!!!! I should not have to jump through hopes to get them to fulfill what they claim to offer with their policy.

They are not helpful in resolving issues, they refuse to cover most services and when they do cover something, it could be for $0.00, they deny or mess up claims, in their favor, constantly thus forcing appeals through an antiquated process. Worst insurance I have ever had by a super wide margin, including being self-insured.

I would rate it 0 if possible. The absolute worst insurance plan. High premium with insanely high deductible, and nothing is covered. Need pre-auth for every little thing. When you talk to an "agent" they tell you one thing then the next person tells you something totally different. And that's after being hung up on over and over. You will be on the phone all day trying to get basic information. Their search for in-network providers is a joke. And they outsourced their mental health coverage to a company that just gives you a long list of providers with NO categories or info. Does the therapist see pediatrics, provide a particular type of therapy, specialize in certain disorders? It doesn't specify. Just absolute GARBAGE insurance. They are predatory scammers.

Very disappointed. They say there’s a 3 month grace period. Cancelled my plan the same day they sent a past due notice. People get behind from time to time, hence the need for a grace period. Didn’t even give me two weeks.

This insurance provider continues to flag our account unjustly. It started last month when our Better You Rewards were applied to our May bill which reduced it. My FL Blue grants its members a 90-day grace period to pay their monthly premiums. If they do not pay their outstanding bill within 30 days, their system flags the account which restricts their benefits. The problem is My FL Blue is not waiting 30 days. They are restricting our account 5-7 days after the due date. I have reported them to CMS and FL Department of Financial Services. Their customer service team is horrible and incompetent. Most issues have to be escalated just to be resolved.

Extremely expensive individual coverage 1400. month, with horrendous service. They actually will approve something on the phone in the am, and have it rejected in their computers by the pm! They keep changing their providers list after you locked yourself in with them for the year. Their customer service center gives incorrect information about 50% of the time and even the secret concierge customer service misdirects you and wastes your time.

Do not use Florida Blue for your health insurance. They’re a scam. They make you pay a ton each month for coverage. Then, on top of that, they make you buy the ‘basic’/generic version of your prescriptions and it still costs over $70. The worst part, you can call in, discuss in detail the problem you’re having with an agent. Then, after you’re told one thing, go ahead and do something that you were reassured of would not be affected, then Florida Blue lies to you and changes their word.

This company is an absolute NIGHTMARE. I don’t have enough time to list all my complaints and it’s only May. This is the WORST insurance I’ve ever had and it’s NOT cheap. Many primary care doctors are dropping the myBlue HMO. I just found out my primary care of many years stopped accepting myBlue on April 1st because of all the “changes to policy” this company has made mid-year! How is that even legal? I just talked to a specialist’s office who I’ve gone to multiple times this year already and now myBlue is requiring a “pre-authorization” through my primary care for every visit I’ve ALREADY HAD this year. I did had a referral! Well, my primary care is no longer accepting this horrible company, so I don’t even know what I’m going to do.

Don't sign up for their Insurance! Crazy Co would take all day explain nightmares I've been through. Basically nobody knows anything-10 people tell you 10 different things-I foolishly gave them 2nd chance & of course, it was worse than 1st yr-DON'T MAKE SAME MISTAKE I DID!

I had to reschedule my doctor appointment twice because my booked MRI appointment wasn't approved by the insurance company. Blue Cross Blue Shield never approved the doctor order to the imaging center for no reason. This insurance company uses a third party as an excuse who cannot approve directly. So they just intermediate and do nothing. Everything is handled by calls. I had to pay by my own to get MRI study done and they said I won't get the reimbursement. I'm a cancer surviving patient and this is a regular follow-up which I've done it for 6 years with formers health insurance companies without any problem at all.. Don't waste your money and time with this insurance company. This is the worst health insurance company I've ever had!

I have been member of BCBS Florida for almost 17 yrs. This year for first time I used the benefits of the wellness card and I made 150 dollars for doctors visit and pharmacy co-payments, last year specialist copayments was 40 dollars. This year increased to $45. I went to see my cornea specialist due to a transplant and in records, they make a mistake charging from card old copayment $40 when they noticed was 45, they passed card again for 5 dollar to complete the full payment. And since then this have been seen a nightmare wellness card are contacting me by mail and email. I have explained to them what happen, they do not used common sense and keep sending me email that wellness card will be cancelled, my health is coming first that any money in this work and my insurance know all my medical issues, they can cancel the wellness card with the rest of the money $130.00 dollars but stop sending me more emails and letter.

The MyBlue insurance that I pay over $1,100/ month is virtually worthless. I pray to God that they do not deny my care any longer. The only reason I choose them was for a Dr. Listed on the "In-Network Providers". I set that Dr. Up as my primary and the Dr's office told me they dropped MyBlue for the terrible way they treat their clients. They should be banned from doing business in Florida and an investigation should be launched immediately.