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Reviewed Feb. 22, 2023
This company used to be a really good one, but for the last few years, most of their providers database is outdated, going from not showing hours of operations up to some of the ones listed are no longer in business for even years already.
Reviewed Jan. 20, 2023
BCBS of TX (Blue Cross Blue Shield of Texas) regarding my wife who has had their coverage since either 12/2019 or 1/2020, and she has many medical problems, has been the most common health insurer I have seen... Being 62 and my wife is 54... that provides the VERY least insurance coverage possible. They claimed if she had major back pain issues, which she does, they had all sorts of medical solutions. The fact is they have always minimized approving any coverage for this issue aside from the pain doctor certifying her minimal needs. When her pain doctor recommended a needed MRI with contrast, to confirm a side issue which arose from this, BCBS of TX denied the MRI.
When she had a bone infection, they would cover nothing over a period of ten months and the doctor advised she would lose one of her legs if she did not receive treatment. Instead, we had to pay the doctor and medications out-of-pocket. BCBS of Texas, and I could go on and on, is a money-grubbing health insurer. Every time I have ever called them, another simple example, the first question on their automated system has been 'Push 1 if you are calling to make a payment.' We have always made our payments and on time, but they simply are VERY lacking in terms of truly helping with serious medical issues. We just closed our account with them, effective 1/31/23, and won't be back.
Buyer beware of Blue Cross Blue Shield of Texas. They will waste your time, your money and might even make you a bit discouraged. Our best suggestion is 'DO NOT sign up with Blue Cross Blue Shield of Texas. They're simply not serious about helping people who pay for nearly their best coverage plan available. They minimize covering any and everything possible. A very dissatisfied, long-time customer (Ted & J. Post). Do NOT sign up with BCBS of TX unless you want a lot of heartache & frustration.
Reviewed Jan. 15, 2023
Paid over $6000.00 for a Florida Blue plan that only covered basics. A physical and blood work. Very disappointed. Could have paid for those things with the $6k that I paid Florida blue and still has money left over. Sad. Needless to say I’ll never insure with them again.
Reviewed Nov. 5, 2022
Never covered anything my contract said it would cover. Had to fight every single time I went to the doctors for them to cover what they were supposed to. Was overcharged multiple times for a total of $1,3900 overpaid to them. After years of fighting (5 years since I overpaid and have been fighting them) they agreed to refund only 119$. This refund check never did arrive. I also found out that even though my membership was supposed to be cancelled 5 years ago they have been illegally enrolling me every year without my consent or knowledge. This company needs shut down.
Reviewed July 8, 2022
I am a provider and have to call FL Blue daily to check the status of claims, etc. They have THE WORST customer service. Their hold times are outrageous, and when I do get a representative it takes them 20-30 to provide the most basic information. Most of that time I'm sitting on hold. Most of the representatives I talk to have minimal knowledge of claims and do not provide accurate information. C'mon Blue Cross....you make enough money to provide better service to your members and providers.
Reviewed June 14, 2022
We didn’t have the money to pay for my health insurance for three months because we had to get my dad out of the tough spot and he’s 79. So what I did was pay for two months and then they told me that until I paid for the third month as well they were not it going to let me call my prescriptions through the insurance. I am a psych patient on three different antidepressants and I have PTSD. So I will be going to the mental hospital before I can pay the bill on the first. It is now 14 June. I paid $300. All I owe is $114.25. They also told me that they would drop my insurance if I don’t pay before then. So because I looked out for my father, I cannot get my medications. That makes a lot of sense! Don’t go with this company! Have been with them since 2013, no more!
Reviewed June 11, 2022
I've been being charged for a dental plan I do not need for over a year. Every time I try to call and cancel the plan (since they offer no other way to) I have to go through the automated phone system for 10 minutes only to hear "Your call can not be connected, hanging up". Very frustrating. If a business only offers one way to cancel it needs to be working at all times. This should be grounds for a class action lawsuit
Reviewed June 8, 2022
Worst customer service in the World. I have used the same fabulous dental provider for over 30 years and never had a problem with paperwork or payment. Now I have this insurance (which doesn't really pay for anything!!!) and they called my dentist's staff -- liars. Said they never sent the paperwork. And, of course the staff showed me where they submitted it 4 times electronically and twice by USPS. They just don't want to pay. Now I wait. This has been going on since February. FOUR MONTHS. Run away from this coverage. Do not recommend it for anyone.
Reviewed June 2, 2022
My wife has severe Parkinson’s disease and her neurologist has proscribed ** 2x a day at 137mg. Florida Blue refuses to cover this drug even with repeated calls from her doctor. They have held up her meds for 8 days now. Stay away from this company if you have Parkinson’s. They are heartless.
Reviewed May 3, 2022
Bait and switch? Or is their software just dated. Earn up to $500 credit towards your premiums. Complete challenges towards your goal. Challenges completed, no points. Numerous calls- nothing. Super frustrating!! I’m told 5 different things by 5 different agents. I’ve sent in screenshots documenting everything. Still nothing? Not legit.
Reviewed April 18, 2022
Their customer service is horrible. I needed urgent information about a treatment. No one is there to help with what I wanted. Very confusing automated voice call that takes forever and when I go to the representative she hung off on me. I will escalate this to my company and let them know about this frustrating experience.
Reviewed March 23, 2022
I canceled and removed my method of payment with Florida Blue on January 15th, 2022. On February 2nd, 2022 Florida Blue charged my card illegally and without consent. The agent on February 3rd said I would receive a check in the mail. It's now March 23rd and on my call this time I'm notified it's on hold... They have my money, illegally acquired and have failed to return it. I have emails for all notifications from the system. I'm asking for my money back while a major corporation holds my hard earned cash... Shame on you Florida Blue and for all my time you've wasted on this. This review is easier than dealing with your customer service and your policies and practices.
Reviewed March 7, 2022
Blue Cross Blue Shield of Florida needs to have a more responsive system. Waiting on hold for hours is unacceptable. No other way to get in touch with them. As I am writing this review I have still not spoken to anyone.
Reviewed Feb. 21, 2022
If I could, I would leave a no star review. This website doesn't allow that. For the past month I have been trying to get credit/points for the "rewardable activities" that I have done with Florida Blue. I have BlueSelect which is a PPO. I have had the same plan for three years. For some unknown reason Florida Blue decided to get rid of the Better You Strides rewards program that was working just fine. Now, we get nothing!! I have called twice, chatted once, talked to four different people in different departments and gotten nowhere. I keep being told to be patient. The way I see it I am not getting what I paid for. We are paying $2000/month for this plan. I don't know about you, but to me that is a lot of money. If I am allowed, I am going to attach a document with screenshots that shows what I have done, the date, and the fact that I have no points in my rewards center. That is why I say it is broken.
Reviewed Jan. 26, 2022
There is a fraud going on with company CareCentrix, subcontractor of Florida Blue. They use Phillips recall of CPAP machines to prevent eligible people from getting replacement after 5 years. I got CPAP made by Phillips in 2015 and when I requested the new one they turned me down because of the recall. CareCentrix is subcontractor that does the dirty job. In short, despite of the fact that I pay approximately 6000 dollars yearly as self employed person, Florida Blue and their partner, CareCentrix are not going to cover a new machine and I will have to buy it online for $750-1500. Stay away from these criminals!
Reviewed Jan. 24, 2022
This company denies approval for needed medical testing. They only think about profit over health care. They hire a 3rd party vendor to review and deny claims. There should be a class action lawsuit against them.
Reviewed Jan. 19, 2022
Was slapped with a surprise bill despite using an In-Network Lab and despite taking every single precaution to avoid it. I might have well gone to a lab without insurance. The details: On April 6, 2021, my primary care Doctor requested a bloodwork. I did my due diligence of choosing an in-network lab from Florida Blue. On April 6, 2021 I spoke to a Florida Blue Agent to make sure I would choose an In-Network Lab in order to avoid a surprise bill. Furthermore, I read the “My Benefits” book from Florida Blue Health Insurance to make sure I wouldn’t get any exorbitant bill for this bloodwork.
Despite all those precautions, I ended up receiving a surprise bill from my In-Network Lab for the amount of $227.22 because the Assay of Homocystine is not covered by my Health Insurance. One has to be a genius and extremely knowledgeable in order not to be slapped by a surprise bill. As usual, lack of transparency in prices and In-Network options end up affecting us (customers).
Reviewed Oct. 15, 2021
I'm on social security. My premium went up from year 2021 to 2022. 57 dollars a month to 165 dollars a month. Does this sound legit? How can anyone pay this and live from day to day. This Florida Blue is a RIP off.
Reviewed Oct. 11, 2021
Everyone I have encountered while trying to check on a claim had no idea on anything. I have now called this company 4 times and EVERY time I have called I am on the phone on hold or being transferred no less than 4 hours. EVERY single time I have called I have been transferred multiple times, back and forth from departments and every time having to explain everything over and over again. Either the people they hire are incompetent or the training for these people are seriously lacking. If you have a choice of Insurance Companies, DO NOT choose this one. They are awful!
Reviewed Oct. 5, 2021
This is the ghetto version of Florida Blue that they offer on the marketplace. Basically no Dr. takes this one because it is such a hassle for them. This is a scam that the gov and this company is in on to bilk the citizens for money. They don't treat you like a regular Florida Blue customer.
Reviewed Oct. 4, 2021
This is the worst of all health care insurance. I was in a car accident in May 2021, it now October and still calling. This was a car accident in which I was transported by ambulance to the hospital in another state. This is COVERED and they have denied all $20,000 plus costs. I have called multiple multiple customer service agents each with a different response. “Oh, that should be paid”. Or no, we can’t pay that… Now in addition to physically being hurt, now it’s emotionally affecting me. In conclusion, they are now affecting my credit by not paying COVERED claims, these Dr's, emergency room and imaging are getting ready to send to creditors. My attorney has also tried multiple multiple times. Shame on Florida Blue Cross. Stay far away.
Reviewed Sept. 13, 2021
These people take my money every month $830. In the year 2020 I had prior authorization for specific doctors and treatments. I paid my portion. I paid my bill every month on time. All of a sudden I start getting all these erroneous bills in the mail a year and a half later. A procedure that was done in the beginning of April 2020, they have now decided to take their money back that they had already paid for the claim that was already preapproved and I have the authorization numbers and claim numbers to prove it. They have done this to me numerous times with numerous doctors. I’ve never had anything like this happened to me in my entire life. I don’t know who to call or how to get this resolved.
Every month I call them with another bill that I’ve received after they’ve taken their money back, with blatant lies, like I didn’t pay my bill that month or, their last excuse was the practice asked the patient to update coordination of benefits with other insurance company? I have spent numerous hours on the phone talking to various agents, having my doctors resubmit the claim. My endocrinologist had three claims paid and then reverse the following year later. When they rebilled my Florida Blue options, they only paid one of them but not the other two. When I called back and asked why did they not pay all of them they couldn’t even give me a reason.
This company, there are no words. I’ve never experienced anything like this in my life. They should all go to prison. That what they are doing is outright fraud. I will never use Blue Cross Blue Shield again. If anybody’s reading this don’t do it, you’ll be sorry when they take their money back a year later and you start getting all these bills in the mail from every single doctor you saw the previous year saying you now owe them the full amount. It’s not funny!!! I’m just one person and I don’t know how to handle this anymore. It is so sad and pathetic.
Reviewed Aug. 27, 2021
Easy to understand and most doctor offices accept it unlike other insurances that only give you a discount. I am looking forward to getting an appointment for my cleaning and X-rays all included and at no charge.
Reviewed July 6, 2021
I received an email on the 4th of July saying that my address has been changed. I had not requested any address change and so I am sure that the account was hacked. They obviously have inadequate security for your personal data.
Reviewed March 25, 2021
My 26 year old daughters premium is $830.33 per month for BCBS of Fl platinum plan. For 3 months the company has denied her prescription coverage because she requires the brand. Initially, they required her doctor to fill out a form for brand being medically necessary. The doctor sent in the form. Then Prime therapeutics, the pharmacy division of BCBS, informed us that was a mistake and a tier exception form was needed. Once again, the doctor faxed back the form. Then, prime admitted they made another mistake and yet another set of forms was required called brand penalty waiver.
The doctor filled out the form, faxed it back and then we were told. "So sorry, it needs to be faxed elsewhere." It was faxed then again to that number. Then the appeals department denied it. Yesterday, We were told it is because they never received the form and that second number was not correct either and to fax it to another number. BCBS Incompetence and interference with the health care of my daughter should be crime and they should be held accountable. Instead, the CEO's and company make billions at the expense of their consumer health.
Reviewed Jan. 22, 2021
I never have to pay a co-pay. Checkout is a quick. They just look at my card or already have it on file, and say I am done. Couldn't be better.
Reviewed Sept. 4, 2020
I'm 68 years old and cannot get test strips from Florida Blue Cross even with my Dr.'s prescription for my diabetes because Care Centrix denied my claim. How am I supposed to test for my diabetes now.
Reviewed Sept. 1, 2020
I have had BCBS for many, many, many years through my employers because they were SO much better than all the other health insurance companies! Until 2020, I NEVER had a problem with them! They paid for everything they were supposed to pay for, billing was always correct, customer service was always knowledgeable and willing to help you find your answers, and if any changes were ever made to my benefits, I was notified very quickly!
For some reason, when the calendar flipped from 2019 to 2020, it all went down the toilet!! All of a sudden, I'm getting bills for bloodwork that my copay has ALWAYS covered. I thought it was maybe just an glitch or something, and it was only $8.00 so I paid it. That was in February. Now, these bills are coming in at $60.00! My hours were cut when everybody was sent home in March! My company lets us work from home, but at cut hours, so I don't have the money I used to have. I've used up what little savings I had, because my utilities went WAY up since working from home.
I've contacted BCBS several times on at least three of these bills I keep getting, and all I get from them is "I don't know" or "Look at your benefits"....which tells me NOTHING! That is, IF they respond to me at all! Not only are they sending me bills for bloodwork that is standard with my diabetes care and covered by my co-pay, there is some other doctor's name on my bill! The last time I contacted them, over a month ago now, I asked WHO this doctor was, because he's not MY doctor, and I've never even heard of him! I have yet to get a response.
I think I'm being shystered here! Bills I'm not supposed to be paying or receiving, BCBS giving me the "run around" (and now IGNORING ME), and a doctor I've never heard of......this sounds like a scam to me! BCBS has gone from five stars to ZERO stars! They've gone completely corrupt, shady, unethical, and untrustworthy! They are literally the exact OPPOSITE of what they used to be! Don't trust them! And READ YOUR BILLS!!!
Reviewed Aug. 8, 2020
Reviewed Aug. 3, 2020
My husband and I recently got individual insurance through Florida Blue. After being covered by my husband’s employer J.B. Hunt insurance for 20 years by another large Insurance company. My doctor that was my primary care doctor at our previous home in Dallas TX for over 23 years. He took care of my blood pressure medications. I sent proof to Florida Blue that Cigna covered it.
Florida Blue refused to cover my ** that I have been taking and coverage from Cigna for it. Florida Blue demanded my doctor to change the RX immediately to specific drugs they cover (my guess would be they have a financial interest in?) I said NO. I don’t trust a bully Blue customer service person is not my doctor so I paid full price for the **. Meanwhile, I am a retired 64-year-old woman. I have several drug allergies. Don’t sign up for Florida Blue. They are dangerous. They tell you which doctor to go to and drugs no matter what a doctor that treated you for 23 years.
Blue Cross Blue Shield of Florida Company Information
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- Blue Cross Blue Shield of Florida
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