Florida Blue Reviews

I have been enrolled in Florida Blue for over 5 years and this year when we chose our plan through the marketplace we thought we would be all set. Made the payment before January and heard ABSOLUTELY NOTHING from them so we figured same cards no problem. We were wrong. My wife became very sick in the middle of January and we try to go to our Dr to get her help but we were then told unexpectedly that our insurance was inactive. I told them there was no way because we had chosen the same plan as the years before and paid our premium. I called Florida Blue who says the application was denied and that I would need to have the marketplace resend it.

They are a secondary to my Medicare. It sometimes takes a while before you receive your paperwork, but this is probably true of most companies. I do wish doctor's names and procedures were written out, as it is sometimes difficult to remember exactly what was done on only a date being given. It makes it difficult to check for accuracy if you don't have this information.

For more than two years, this site has not functioned properly. I have tried on various devices with various browsers. I have contacted Florida Blue on several occasions. Besides poor customer service, the inability to use the site made shopping for insurance very difficult. Frankly, I only chose this again because there are no viable plans in my marketplace. PLEASE get some competition in here!!!

Retired now, so have a supplemental to medicare a & b. They take care of everything, pay everything, and only at the beginning of the year when I have to pay my portion for the year, do I have to pay anything. The drugs are a little different. They pay all but a small co-pay for generics, and still do give me some discount on those I must take brand. Cannot complain.

They constantly called from their vendors, wanting me to go to seminars and other various meetings. I requested that I be taken off the vendors call list but to no avail. Worst experience I've EVER had with any medical insurance company. There were several other incidents that occurred as well.

My husband and I are self employed and the new plan prices came out for 2018 on October 4, 2017. We have never received anything from the marketplace, after careful consideration we decided not to renew. We took our account off of auto draft. Everything that we received said that we had to put down our first month premium in order for 2018 policy to start. I cancelled the auto draft, wrong. On Jan 1, 2018 an email came saying, "Thank you for your payment." We called them and they said yes it did draft the premium. I asked how when we didn't renew. The customer service rep cancelled our policy as of Dec 31, 2017. He told us we should received a refund in 10 business days. I called back in the middle of month only to be told that it will take 30 days to process our refund. I am very upset. I didn't renew in the first place because we really couldn't afford it. They assure me it's cancelled.

fixed right away

I called Florida Blue to get a new primary care. I had talked to Watson Clinic about a primary care that was taking new patients and they gave me a name. I tried to get Florida Blue to assign me him, but they would not. Something needs to be done to them.

I have gone through my first back surgery, results or not good, my pain level is now through the roof, my second surgery was scheduled which has been denied from an insurance company I pay a premium to with a very high deductible. They want me to stay on pain management which does not work. I have a wife and children and being on pain medication does not fix me. All it does is push me farther away from the people I love. My doctor has told me this surgery will fix me and you guys have declined it, there's an ** epidemic and the United States of America and you folks, are taking my Wheel of Life Away From Me.

Horrible! Horrible! The most Horrible experience to talk and to deal with! Stay away from this one! The web page is back to the 90s! They need 3 days to fix your log in issues! They telling you that the plan they sold you is not a plan!!! It's just VMDH piece of nothing and doesn't accept by good doctors! You need to pay for everything yourself and still can't explain what for they charge you 650$ every month! If you are going out of Florida Nobody even wants to hear about this kind plan! And MARK my world nothing is gonna change!

Daughter went to Dentist first time in year. She has cavity but dentist can't do anything. Child too scared so sends to Specialists. Insurance refuses specialist charge because exam all ready done by other dentist. Have to wait six months for them to pay for her to have another exam to take care of tooth. So basically let my child tooth get bad before I do anything or pay for it myself. Why pay for insurance then.

I had an issue with the marketplace, Florida Blue agents went above and beyond to help me solve the problem. They do listen to their customers. My experience was very positive. I had insurance with Florida Blue in 2017. I will be happy to do business with them again. I think overall their insurance had a good value. Thanks Florida Blue!

So, I recently moved to FL and had to sign up for new insurance. In my home state, I was covered under Medicaid but as FL never expanded their Medicaid program, I fell into the coverage gap where I make too much, and too little at the same time -- a situation that many have found themselves in, in the state of Florida or any other states that chose not to expand. Therefore, I pay 265 a month which is technically more than I make since I am a full-time student. This plan has not been accepted anywhere I have tried to receive care. Their customer service is terrible, and there are major discrepancies between the care providers that will accept me according to the website, and then following through contacting these doctors -- low and behold, they do not accept MyBlue. On the website itself, I have been assigned a primary care doctor--but only a name and number are listed.

I don't know where to begin, no one knows what they’re doing, I requested a simple claim information sent to be my mail and it's been over 2 months and have yet to receive anything. Called about 15 times and none of so their so called agents speak English, had to spell out every word and be their English teacher to communicate. Just horrible, they also lie to you to get you off the phone. Seems like Blue Cross enjoys making their customer's life miserable.

This company is horrible. None speaks or understands English well and we get different answers every time we call. My husband was sent to emergency while we were out of state and had to stay in hospital for 5 days. Florida Blue will not cover anything. $58,000. They claim my husband was denied because the hospital did not notify them within 3 days of the accident. How were we to know this? We are appealing. Not sure where this will end up. Why are the self employed given such poor choices for health coverage?

I have had to call this company several times. On all 3 occasions I got transferred 5 times or more. They are too big for their own good and their agents are not empowered to solve simple and common account issues. What should take minutes takes hours or days.

Takes forever to speak to someone who can't understand or even speak English. They changed my provider to someone 20 mile away-then when I called to complain and gave my current provider they told me no such person in system. Asked then, "Who the hell have you been paying over the past year?" They couldn't tell me. Took 20 min to find her and put me back to the provider I have been seeing for 5 years. Don't try going online to view your acct. What a joke.

I got this insurance through healthcare.gov. It has been totally useless the year that I have had. Thought I was getting insurance for help with cancer treatments and now have no help and thousands in bills.

I had Florida Blue with my job. After leaving my job was offered cobra, my deductible of 5000 was paid. After being assured if I took the cobra my plan just carriers on and deductible was paid after paying 513.24 month I got EOB telling my deductible is not paid. They went back to see how much of the 5000 was from me and put 2500 deductible on me because my wife did not stay on plan. There was no notification of this change along with being told everything stays as is. This is very deceitful. I am a veteran and kept the insurance because deductible was paid for the year. I could of went to VA free if I was not lied to. Now I have paid 513.24 a month and have to pay my doctor bills on top of it. I could understand if my plan was a $2500 per person but it was not. It was $5000 before a dollar was paid for any bills between my wife and I.

Let me start by saying I work in the insurance industry. So generally I would like to think I know what I am doing to get my claims handled. I have had FL BCBS as my primary insurance since September of 2016. Recently in the last two months they started denying my claims on the basis that I have other insurance and they aren't my primary payer. This is absolutely RIDICULOUS. I thought a simple call to let them know this would fix the issue. But two months later and I am still fighting with them to pay my doctor for a preventative care visit that should be paid at 100%.

Now in YOUR enrollment you cannot trust this insurance. This insurance does not have reliable doctors and when you pay the bill for this insurance always charge more. They remember in past months when people placed the invoice in automatic payment and this company took out large amounts of money from the accounts... so I feel frustrated that I pay two months November and December now with the accounts of which is that they say that I have to pay again. WITH THIS INSURANCE YOU CANNOT TRUST ANY SERVICE THAT PRESENTS.

I have not only paid my premium monthly but on time and in full whenever due. I have been with them since February of 2017. Since then I've had them take my money and cancel my policy, change my PCP without my knowledge and give me another PCP without my knowledge and when I found out about it and called to make an appointment that Dr. Doesn't see new patient for just under 2 years from now. Then when all that gets fixed, my pain management Dr sends me a bill stating from 04-17 till now 10-17 they have refused paying my Dr because the paperwork states my insurance was not available at those times. YET meanwhile, I'm still paying my premiums. How the hell is that legal for one and 2 we even have period that it's still being paid!

The FL BCBS website is undoubtedly the worst site I have ever used. On the occasions I can actually access the site, it stops and I get the message that it is unresponsive. This has been going on for a year. I have called on several occasions and am told they are aware of the problem and "working on it". I have attempted to use the site from other servers, computers, and internet providers. Nothing works. Please investigate!!!

Buyer Beware. FL Blue deceptive and incompetent. I was approved in 11/9/2016 for both eyelid and brow surgery. Dr ** mother died. Appointment changed till 12/28/16. I was recovering from bad cold. Anesthesiologist suggest postponed till January. On 1/6/17 told not covered for brow surgery. No reason given. Normal procedure are approved for 90 day window.

Last year I changed from FL BLUE PPO to an HMO as it was too costly for me. Since January 2017 I have been trying to get an appointment with the chosen primary Dr. Everytime I called appointments are for 2 months later. I changed Dr. in May for which I never received my new card. Now in late September I tried AGAIN to secure a new primary Dr, so that I can go in, as I have important health issues.

I signed up for BCBS FL through healthcare.gov as there weren't any other options available to me. I paid the first month and signed up for autopay. I was never sent a notice via snail mail, e-mail or phone (though BCBS has all) but my insurance was canceled due to non-payment. I was notified by doctors who received a notice I was terminated (BCBS let THEM know but not me...). 3 hours later, I was re-instated with apologies for my inconvenience at their mistake.

I have Florida Blue HMO, I was put in a plan with a $7000 deductible. I pay full price when I go to the doctors, not copayment. It really sucks. Now I can't change till next year when the open enrollment is available again. I go to the doctor 2X/year. I will never make this deductible. My prescriptions are now $5 from $1. My advice is make sure that the person completely explains what all the health care terminology means & what it entails.

I signed up for Florida Blue though healthcare.gov and was happy with the service. I had an affordable payment for my son and I for good health coverage. A problem when my auto payment was stopped by Florida Blue and they subsequently kicked me out of my plan. I called and they agreed to reinstate me if I paid the 2-3 months that had lapsed from auto pay. I did pay them over $500 for the past months that they did not collect my payment through auto pay to reinstate my plan. I received a letter within a week stating that I was dropped form Florida Blue due to non-payment. The problem began when Florida Blue updated their system and accidentally kicked out everyone in auto pay.

This insurance was picked for me via the market place because my previous insurance Coventry One dropped out of Obama Care... The monthly premiums is definitely higher. I searched for a cheaper insurance but they were all off brand companies, I was afraid to trust them. So I kept FLORIDA BLUE HEALTH. Wednesday 8/2/2017 was my first time using the insurance. They picked the doctor from their FLORIDA BLUE CLINICS. I made an appt. Was surprised that the wait was not long at all. The staff and doctor were super nice. Went back for labs on 8/5/2017--the wait was less than an hour. The lab technician was super nice.

I had to sign up for the Affordable Healthcare Insurance. The only insurance available to me was Florida Blue. I signed for the health package and also created an autopay for the $813/month payment. After the first month, nothing was paid from my bank account. After numerous calls to Florida Blue, I was told over and over that the system was having issues and the amounts would be withdrawn the following month with no penalty or fees. When trying to visit a walk-in clinic, I found out my account was canceled two months prior.

I had a Florida Blue plan through my employer (a health insurance agency ironically) and regretted every second of it. This plan totally screwed my affairs. I've had my medications denied - after verifying the formulary, my doctor wasn't covered and I ended up having to pay out of pocket even though he was a covered physician in their directory. If you like hidden deductibles, stopping your medication for a couple days each month, and stress - this plan is for you...

I had Florida Blue through Healthcare Marketplace. Unfortunately my tax credit was removed for May & June because we are self employed & it took us a little longer to get our taxes turned in. I paid the ridiculous premium amount in May of nearly $1400 - thanks to help from a friend. I could not afford to do it again for June. Thankfully, Healthcare Marketplace reinstated our tax credit for June - I enrolled in a NEW policy which just so happened to be with Fla Blue & was same type of policy I had before. I called them & explained my situation. The woman was very nice & took my July premium payment & assured me it would be applied for July since it was a NEW enrollment from the Marketplace plus since I was appealing the tax credit being taken away that I had 3 months (now 2 months since June was over) to pay the June premium. She actually placed me on hold for a while so she could verify this information.

I have Florida Blue's premier PPO plan but I still cannot get through to a human being. Twice my insurance has been canceled through no fault of my own. The first time I send a payment that was about.14 cents too much. Florida Blue deposited the payment but canceled my insurance and it took me about 40 hours on the phone to get my insurance reinstated during which many of my prescriptions were unavailable. The second time they canceled my insurance was because I sent my payment in early. Again, they deposited the check but canceled my insurance.

What A Mess At Blue Cross. At the end of October 2016 I turned 65 so I went on Medicare. Called to cancel just my part of the plan. The telephone operator cancelled me and my wife. She wouldn't reinstate just my wife. My wife had no medical coverage for Oct, Nov & Dec 2016. I applied for 2017 during open enrollment in Nov. 2016 for 2017. Paid every payment for 7 months. One month my wife has insurance. Next month no insurance. This is a nightmare. Now they are saying we owe money. I have every receipt for every premium for the last 7 months. No claims during that period. When will this nightmare end???

Florida Blue has done nothing but drag me around the dirt and back through it again. They are so very unprofessional. I have had them for 3 years or more. Up until this last year they were great. This year Fl Blue has messed up my account since February all of which was their fault. They couldn't accept payments due to their system, customer service wasn't communicating with my case and much more ALL OF WHICH WAS THEIR FAULT. I tried to get to the bottom of it and pay my bill but every time they had messed things up. Finally when I fixed it they made me pay $250 for their mistake. I then canceled my account weeks ago and what happens... I get a call saying I haven't paid. NEVER GET FL BLUE OR USE MARKETPLACE.

First problem with this company is I have advised them of my email 5 times and yet nothing fixed or added so I can get the information I need about my account especially if anything changes. Second they feel they can debit any amount of money as they did yesterday without my knowledge. I didn't approve $441 when my monthly bill is supposed to be $276. It takes hours before you can get to a rep that never has any answers. Third they can't seem to get my address correct which is the one I signed up with. They are in violation of HIPA law sending my explanation of benefits to an address I had three years ago that they have in their system from when I had Blue Cross with my ex-husband. One policy has nothing to do with the other and the old address should have been taken out which I've called about three times told it was fixed to be lied to again. I can't even go on to view my bill because they haven't sent me a security code.

Called BCBS spoke to customer service & provided CPT CODES for a procedure. Was informed by BCBS representative procedure covered and responsible for $50 copay. Getting bills from doctor as stating non covered... BCBS states now that it is not covered in my policy. This BS with these Insurance Companies needs to stop. They increase our policy by HUGE AMOUNTS every year. BCBS needs to train people that work for them to give accurate information to clients of BCBS. I am tired of calling BCBS and receiving incorrect information. My husband & I started with BCBS Fl almost 6 yrs ago. Our policy was $500 month for both of us 6 years ago and is now $1300+ a month for both of us... This is BS. I have been on hold for 40 minutes with BCBS as I asked for the name of the person I spoke to previously that provided incorrect information.

I have read through many of the review here and our story is very similar. They refuse coverage for various reasons and every time we contact them we either can't understand them or they say they will resolve the problem within "X" amount of days and nothing ever gets resolved. The situation just keeps getting worse and worse. They take our premium payment each month but refuse to cover our expenses. We just had a baby in Dec. 2016 and ever since then, everything with FL Blue has been a mess! I am so fed up with the amount of time and stress this has placed on our family! We need to group together and do something people!!

I have been struggling with FL Blue customer service support dept to settle two claims for my children's wellness visits in Oct-Nov 2016 since Jan 2017 when I was notified by my provider that claims were not settled and if I could talk to FL Blue to help with settlement. Since then I contacted them 8 times without success. While the initial reasons for denial were fixed within one call, they kept dodging settling the claims. I have written proof from customer support dept about their lies and self-contradictions about how the case is being handled. I have finally filed complaints about my claims with state of FL. Will it help? Is it worth pursuing a lawsuit as they have repeatedly lied to me about the progress of the claims. I have lost all trust in them.

I'm not one to complain, but I am so shocked at how this company operates. I have had FL Blue for years and everything was fine. Recently, I switched from freelancing to a job with benefits. Since my new job offers benefits I need to cancel my FL Blue plan. I called (simply seeking information about the cancellation process). The women on the line wouldn't even let me finish a sentence before interrupting me and telling me to call back during business hours. (I asked her what those hours were and she "didn't know"). When I asked her name she hung up on me.

Paid premiums and my insurance was not active. Called over 10 times to fix the problem and customer service rep said I did not make a payment. I had to show my bank statement to prove that I paid all premiums due.. Management is a joke. I hope United Health and/or Aetna will come back to the individual health market...

I can't imagine if I had to place a claim with this company as it has been 6 months and I have been dealing with numerous calls to keep my policy instated as they have constant problems receiving my payment and debiting my bank account, due to their auto pay system having issues. No one calls back and to get a supervisor on the phone is a miracle. As I have waiting on the phone for over an hour every time I call. No one seems to know what is going on and has no information to be provided. I am just trying to make a payment and keep my policy current.

This insurance company is an absolute joke. My family member pays over $1000 a month on coverage and required knee injections as an alternative to surgery. She got the injections for years without an issue. All of a sudden Florida Blue decides to stop covering these medications altogether. Meanwhile, we never got a phone call. We didn't hear that anything was denied until WE called. Such poor customer service to not even let the customer know, on top of the fact that there is no reason this medication should be denied when it was paid for in the past. What is the point of paying insurance companies if they won't pay for what you NEED? Again, absolute joke of a company.

My daughter has been on the phone with BCBS for two weeks or longer with no satisfaction. They should be ashamed of themselves. The bank sent electronic payments to them and they claim they never received. BCBS will not talk directly with the bank so the bank sent several faxed copies of the electronic transfer of payments. BCBS claimed they did not receive the fax, so my daughter went to the bank and got a copy of the payment and faxed it herself. They still claim it will be another 7 to 10 days to process the fax. Two electronic payments sent and they want to drop her insurance. Is this because she is ready to deliver my baby grandson. Shame on them and their no service customer service.

I was sold this plan for the current year. I did check to see that my doctors were under the plan. Now I am in an emergency situation and find that they are NOT covered by this plan. And to make it worse, my 2 choices within 30 miles are planned parenthood. I live in an urban area. I pay around $500 a month and have terrible coverage. They are trying to blame the government for this. They cannot upgrade my insurance plan. So I am stuck for a year. Paying $500 a month. I will need to go to the walk in clinic and pay the absorbent fee there.

I was fortunate enough to be picked up Florida Blue health insurance by my employment effective May 1, 2017. I called Florida Blue to cancel my mandatory individual out of pocket insurance on May 1, 2017, explaining that effective May 1 I was now covered under my employer which also was Florida Blue and to stop automatic withdrawals from my bank account and cancel the policy.

Go online to this website and file a complaint with the state. It's not guaranteed, but it's one more step you can take. ** I decided to do this after never getting my overbilling issues taken care of by repeated calls to BCBS. So far, BCBS has not terminated me for nonpayment of bogus billing, but I can see it coming, based on what I have read here on this website. The phone agents say my account looks fine - I am paid up, and acknowledge the online billing is totally whack, and they assure me I won't be terminated for the bogus billing, but guess what, I don't feel reassured!!! I am getting the jump on this before they do. I have already received a one month overdue notice on bogus billing. I guess I have a couple more to go before they will terminate me for nonpayment of bogus bills. Wish me luck.

I had contacted the Marketplace where they cancelled my insurance with BCBS for a April 1st effective date. After speaking with Florida BCBS, they disrespected, harassed and refused to cancel this policy stating Marketplace did not send them the application. After getting Marketplace and a BCBS rep on the phone, we had him read he notes and in the notes on March 14, 2017 it specifically stated cancel policy as of April 1st. Marketplace stated numerous time they submitted the escalated request but they continued to state they never received the notice.

I've been told by healthcare providers that BlueCare is a nightmare. I'm wondering if the money I pay to Blue Cross is doing anything but upsetting the doctors. Also, I seem to be paying more in general for BlueCare as compared to straight Medicare. I would like someone to let me know. I was given a form from a doctor that had a list of medications on it that I was to research and find out what was covered. I didn't know the names of most of the drugs let alone the various dosages which are prescribed. I had a real struggle trying to get copay amounts from the Bluecare rep. She wanted the dosage to drugs that I had zero idea of what would be a normal dose. I had to struggle with the lady on the line to get her to give me examples of doses. Any response would be appreciated.

Florida Blue has not sent me an invoice for the correct amount since January 2017 despite numerous phone calls, being on hold forever, transferred to different departments where nobody could solve the problem, and 2 visits in person to a local office to have this matter resolved. To top it off, they just debited my bank account $35,000 by charging me 80, yes eighty, times for my May premium!!! I will never do business with this company in the future.

Once I had to actually start using my insurance, I have had nothing but problems. I had my daughter last year. I called to add her to my policy the day she was born. I should have waited. Part of the blame goes to the Marketplace, but most of the problems I have had I believe are firmly the fault of FL Blue. According to my Marketplace account she was officially on the policy, but FL Blue did not have any record of her. They don't tell you that in order to add a dependent they will be cancelling your policy and starting a new one. I tried to use my insurance for follow-up care after the delivery and kept getting it rejected. She had to be admitted to the NICU and then transferred to the NICU at the children's hospital about an hour away.

I am astounded by the amount of complaints against Florida Blue health insurance and so relieved I am not the only one dealing with it. What they are doing is illegal by accepting premium payments they agreed to and not insuring people with any coverage and making people look like criminals by not paying the doctors who perform their service. I have been dealing with a lot of the same issues that other people are having - premium amount is not the same as what I signed up for. Cancelling my plan because I did not pay my premium which I did. Cancelling my 5 year old daughter off because she MIGHT be eligible for KID Care which she is not nor did I sign her up for it. Denied claims for not being covered when told you were. Being registered under 2 plans when I did not sign up for 2 plans.

Blue Cross has had my account screwed up since August/September of 2016. My husband was placed on Medicare and we were informed to cancel insurance and for me to re-apply for myself. Unfortunately it was incorrect information and it sent the ball rolling in the wrong direction. I have since tried to remedy this with Blue Cross and it hasn't worked! I have approximately 10 confirmation numbers and have probably spent over 40 hours on the phone with these people trying to get my insurance sorted out. They have me down as having 3 different policies, I paid my money over the phone for January and February of 2017 yet they have denied payment to Drs. Now the Drs are billing me and Blue Cross won't stop billing me. It's a different story every time you talk to someone.

Member services is a JOKE!!! Spent an hour and a half, most of it on hold while they look for information. They are ALL Spanish speaking with poor English skills. They are unable to access the claims in question and keep telling ME to contact my last employer for the information. I gave them all of the information needed, member number, claim number, I was able to pull it up on my computer but they say they don't have access. How can they help with questions about claims to which they are not given access??? WTH??? Such BS!!!

This company, which has a damn monopoly on the horrible mess that is Obamacare, is miserable. I set up autodraft which worked in Jan. It did not work in Feb due to their incompetence. They canceled my account. I had to reactivate it. I was hung up on several time from their foreign answering service. They said, "I see. You have autodraft set up, however, it did not work"??? What the hell does that mean? Now they took 3 months payment at once, last week. I get a call today saying I owe money? When I told them they took my money, they hung up on me again. I want to strangle someone. Rude P.O.S. This company sucks. If I could give 0 stars I would. How is it a marketplace when you only have one choice?

Prescription coverage - I see I'm not the only one to have problems with Florida Blue and Prime Therapeutics. I'll be short and to the point. They are giving me the runaround with nothing getting done. They never get the info that me or the doctor sends even though we can prove we sent it with a code or receipt. Short of going to the media and filing a complaint. I guess that's all I can do. What a joke they are. I have rights.

I noticed while reconciling my accounts in early December 2016 that there had not been a dental premium charge for the months of September and October 2016. I have auto payment set up for this plan. In November 2016 the charges began applying again however they were for the amt $65.37 (previously the premium had been $73.26). So I called on 12-8-16 to find out what was going on and the guy told me that my account had been cancelled in Sept. He said something about a new computer systems and that they sent out letters. I told him I didn't receive any letters. He replied that the mailing was imperfect and I was not the first person that had this problem and that he would reinstate my plan.

Paid my premium for January then they cancelled my coverage without telling me. When I called no one could tell me what was going on. Talked to 20 reps and 2 supervisors. Some said they would send it to the appropriate department to get fixed. This went on for 3 months, no coverage, no reason, no one seemed to know or care what's was going on. Spoke with the marketplace 5 times which they send notices to Florida Blue for results. Then last week I received membership cards and they said I was effective January 1st and they wanted money for Feb and March after they told me I wasn't covered. This is so stressful and will effect my taxes unfairly. This is not over.

MY reason for this review is that I have been suffering the terrible business of Fl Combined Life. I had FL Blue both for medical and dental last year and had almost no problems. They covered my expenses. The only real problem I had is that they did not want to pre-approve the chiro, they wanted me to go first and then see if I was approved and I simply cannot afford that on the beans I make. I never used the dental plan but paid all year.

Florida Blue used to be a good company now it sucks. Phone calls to them go out of the US and those people just don't care. I tried asking for someone that could help me in the US but they just sent me back to the call center. On top of that I pay double what I was paying.

I changed my plan through the marketplace in Dec 2016. Florida Blue as of the 3rd week of January had the old plan with much higher copays. I was told by a Florida Blue rep that the plan would be changed effective 02/01/2017 and since I didn't use the insurance in January because of Florida Blue mistake... I would not have to pay the January premium. My paperwork still shows that the new plan is effective 02/01/2017 but Florida Blue has now backdated the plan to January 1 and wants me to pay the premium. The reps from Florida Blue admit their mistake but say I have to pay for insurance I did not use. I canceled all healthcare appts in month of January because of what I was told.

Jan 3rd, my insurance premium was taken out of my account twice, I discovered the matter immediately and called to follow up. The issue being they claimed, when Market Place sent the info over to them they sent the wrong info so there was a problem with setting up the account... Which also initially caused issues with coverage the beginning week of Jan. After talking to 4 people in January I was able to get the coverage issues straightened out. However, I have been unable to get my refund. As of today's date I am sitting on hold with Florida Blue still trying to get my refund for the duplicate premium that they withdrew from my account in January. Mind you the premium is the amount of a house payment, so if it is withdrawn twice that is an issue.

Initially, experience was good. Then, at some point, billing or management arrangements within Florida Blue changed. Quarterly invoices for my individual dental plan would arrive after the due date. So, I would call and pay the premium over the phone. The January 2017 quarterly invoice never came (& I never noticed that I did not get it). Today, March 23, 2017, I received the invoice for the quarterly premium due on April 1, 2017, with the amount due as $0.

We submitted our original claim to Florida Blue (with a return receipt, thankfully) signed for by them December 2016. This claim is still not processed and we need the disposition letter from Florida Blue in order to submit this claim to our travel insurance (CSA). Florida Blue has 1) asked us to re-submit the original packet; 2) passed the claim on to their Global World division (it was established during a FL Blue conference call that this claim is not covered by Global); 3) asked us to re-submit other materials; 4) sent us emails with attachments that we cannot read; 5) has today passed this claim on to their SIU division (special investigating unit) because the claim is more than $500.

Had to switch to Florida Blue in January of 2017 since it is the only company on the Florida exchange. I was in the middle of having a shot procedure done for stenosis of the neck when my insurance had to change. I've been waiting since January to get authorization from Florida Blue to continue the treatment which would result in my no longer needing opioid drugs for pain. They have yet to approve the treatment, so I'm still on opioids which they seem fine with (what about the opioid epidemic that is sweeping America??). I finally reached out myself since my doctor's office can't seem to get anywhere with them and was told that they could not discuss the reason for the delay with ME!! THE PATIENT!! THE PERSON PAYING THE PREMIUMS!! ONLY WITH MY DOCTOR.

My husband & I spoke with an attorney today about suing FL BCBS for nonpayment of 15k in hospital bills. We knew we were trying to have a child in 2016 so we purchased the best insurance coverage possible and were set up on autopay. In September my husband noticed a debit had not been made so he called and made payment over the phone along with paying the remaining premium for the year because the baby was due in December & we didn't want to run the risk of running into any trouble.

In 2015 we had FB 1 month and they canceled us for not paying our premium. We paid what they told us to and then they raised the rate and told us we should have checked online to see if there was a status change. We were never able to access the online service and was never able to see anything at all for the first 2 mos. 3 mos we called them and thought we were filing a complaint to be reinstated, but at the end of the 3 mos they told us we never filed the complaint. They told us we had to do it online. Online said we had to do it by phone. We lost our ins and had to get ins thru another company. We paid 2000.00 extra on our taxes for not have ins coverage for 2 mos. In 2016 the 1st mo they canceled our ins again, didn't tell us they had changed our card number. All doctors were denied payment. This time we watched the online notification closely and found they no longer had that coverage and we had to choose another from them.

I attempted to cancel my policy in Dec of 2016 as I was getting new insurance with AvMed. I noticed in Feb that FL Blue had charged my account for two months premiums for my son and I ($2382.44). After multiple online chats and phone calls they are telling me they are unable to process a premium refund although I have proof of new insurance and no claims were made against my policy. They mysteriously have no record of my cancellation in December. Florida Blue does not care about their customers or their well-being and they have lost a customer for life.

Started in September 2016 when new child was born. We attempted to add newborn to his mothers plan and could not. For what reason I don't know and can't remember as there was so much BS being said by Florida Blue at the time such as "Our system is changing over and we can't find your account." So much time had gone by I decided to enroll in my own insurance plan through healthcare.gov and add our kids to my plan. After completing the application and selecting plans for the whole family excluding wife (has her own plan) we totaled up a premium of $847/month. After 2 months of waiting to be 'allowed' to pay our binder payment we get a bill for $1400+. By this time 2017 enrollment period was opening up and decided to just put myself and leave kids on FL Healthy Kids. I informed Florida Blue to cancel the old plan since we did not make the binder payment anyway.

When Florida Blue and Florida Combined life (health company-dental company) changed their billing system they messed up a lot of people's payments. They cancelled my coverage even though I OVERPAID by a month. Now they won't cover the 2 claims I had early in December. My bank sent PROOF OF PAYMENT in January and, after 14 phone calls, they are saying the proof was "illegible" so they won't fix the policy dates!!! Basically, they want to keep my money and NOT GIVE ME SERVICE!! Calling the legal department right now.

This insurance company has got to be the worst organized company that is not a criminal organization. There is NO customer service whatsoever. I have been trying to pay for a policy they knocked me off of since November of 2016. As of now, March 13, 2017 I have been unable to make a payment due to the inability of Florida Blue to accept it. No one there can help. The company is a shambles.

I spent 3.5 hours on the phone today with Florida Blue. I had Medicare D prescription coverage with them in 2016 which they cancelled on 12/31/16 as "no longer offered". I obtained new insurance through my partner's employment, also through Florida Blue, but not through Medicare. Because they failed to deactivate my old insurance plan number, I cannot log in or use my new plan number. They advised me that I had to cancel my old insurance. They told me to contact Medicare. I did. Medicare confirmed the old policy was cancelled and offered to conference in. Florida Blue refused to conference in. They initially refused to let me speak to a supervisor. When I finally got through to a supervisor after nearly 30 minutes on hold, he refused to give me his name.

My first month of coverage with Florida Blue, they removed duplicate auto payments from my checking account the first day of the month, and 10 weeks later they have not resolved this. It took me 4 or 6 hours of phone work, and 2 trips to one of their offices totaling 50 miles in the car, for them to admit they had taken my money twice. This is technically theft, since it was unauthorized by me. Since then they have given me 30 or 40 different stories. To stay in good standing, I mailed them a personal check for my second month of coverage, because they refused to use the duplicate payment for the next month. Now they say that although they rec'd my check, it was never applied to my account. Again, this is MY PROBLEM to solve, not theirs.

Had Florida Blue through ACA in 2016. Three months into coverage I was told my account was on "hold" for lack of payment. They somehow lost my automatic payment information. I kept the same coverage/plan trough Healthcare.gov for 2017. I received a new card from Florida Blue end of Dec./beginning of Jan. Went to go use my insurance on March 3 and was told it wouldn't go through. I then spent 2 1/2 hours on the phone till I reached someone. Twice, I was on "hold" for around 45 minutes when mysteriously the phone/line disconnects. 3rd time I got through, and I was told my plan was terminated for failure to pay, that I needed to contact Healthcare.gov to find out why. Contacted Healthcare.gov and was told they have nothing to do with payments or termination of anyone's plans.

The company agreed to process a hospital bill related claim within thirty days. Urged me to wait 30 days. The 30 days passed and the hospital sent the bill to the collections because Florida Blue never processed it. When I attempt to call the Florida Blue, I chose the callback option. The callback option called me back and before even being connected to someone hung up! Then I called again and the next callback wait time was 2 hours! It sounds to be like unfair practice and fraudulent activity. I am paying premiums through the roof and claims aren't being processed.

I thought things were bad when they lost me in the system update that they did back in July of 2017... I actually thought things couldn't get any worse. But of course they did! It took them about 4 months to actually fix the problem and I was "asked" not to use my insurance during that period of time. I had kept making my payments for a few months but then was asked to stop because they couldn't figure out where to apply them. At the end of October I was informed that I should start paying my payments again, and that "BTW you owe for the 4 months that we didn't cover you, because otherwise you'll have a lapse in coverage and that's a no no." So I paid everything I owed and then some and for a few months all was right in the insurance world.

I suffered an injury that required a physician's appointment to get a referral for an MRI and appointment with an Orthopedic doctor. The process takes months, literally. Florida Blue did not approve the MRI. Referring physician had to intervene. After 3 months I had the MRI with a co-pay of $450.00! By the time I was able to get an appointment to see an Orthopedic doctor, Florida Blue cancelled my insurance even though I paid 3 months in advance. Going on 4 months now with no care for a condition that prevents me from walking and doing normal activities. This company should be SHUT DOWN!

After finding out that I was not able to renew my insurance through my job for 2017, I was thankful that I was able to still get insurance with ACA. Spent whole day looking at plans that not only were accepted by my current doctors but that would cover pain management, Florida Blue did have a plan that had both. I had a MRI late last year and was referred to pain management to try epidural steroid injections for disc herniation and pinched nerve. Everything went fine on ACA side, signed up for plan, insurance started 02/01 and my doctor's appointment was on the 9th. That is when the hell began!! It started innocent enough, I called to make my first payment and the lady said that my plan was not in the system yet and to give it a few days to transfer over from ACA website. That made sense, so that is what I did and a few days later tried again.

I have waited over 3 hours to get a simple answer to a simple question, I.E. Does my current plan cover me during international travel. I was passed through to orthopedics, hung up on twice!!!! What is happening? This is the worst company ever!!!!!! Are customer service representatives not trained well enough? I even called their international travel dept. Global corp who informed me I was covered but need to contact normal customer service to find out what reimbursement rate was. No, stupids on the other line didn't know how to answer so they hung up. Great service BC of Florida.

As a facility there have been a number of times the local plan will not forward claims to the home plan. WHY, when a follow up call(s) is made, claim has denied for a number of reason depending on the rep, most common, no NPI (Box 56 on UB) claims are sent as paper, there is no excuse for the local plan to hold claims. In turn I advise the patient to call, and when the patient calls back: 'NO claim on file'. In all this is POOR customer service for the patient (subscriber) and the facility. Question? what is Blue Cross going to do...

I was notified in January that my service had been discontinued due to lack of payment. In the previous November I had called customer service stating that I could not pay my bill online and wanted to pay over the phone. They said it showed that I owed nothing. I thought this was awesome but knew it was a mistake so insisted to the rep that this was wrong and wanted to make a payment. They then stated that my account showed that I owed nothing and could not make a payment. I called by the following month to the same information and go around. I then get the notice that my policy was cancelled due to lack of payment. I immediately called on January 20th and explained the whole situation. They stated that I need to wait 24 to 48 hours to see if they would reinstate me.

I have called at least 10 times waiting on hold for at least an hour. I have been calling since the first week in January. I am trying to get my account straight and have been told every time that the problem would be fixed in 72 hours. I received many useless reference numbers. Every time I called them back the payment problem was not fixed. I spoke to many reps who didn't speak English well. I was told many times that they were going to fix my problem with my payment. The payment was posted to an old health insurance policy. Meanwhile I have no coverage. I spoke to a supervisor twice and told me that the payment was transferred. When my husband went to the doctors Feb. 27, 2017, they called Florida Blue to confirm coverage and there was none. I'm still trying to get coverage...

They have not been able to send me a bill since October. But I keep making my payments. There are no doctors in the area that accept the plan I had in 2016. I have since changed plans (from Blue Select to Blue Options) but have yet to get new cards, policy or a bill. But they seem to be able send send lots of junk mail okay. They lost the application, then said they had 2 applications, then cancelled the wrong application. Just when I think they have it straight, they tell me otherwise. Once I called twice (waiting 45 mins each time) and got two different stories. Still No cards or policy as of 2/27/2017. It has gone way beyond a few simple mistakes.

Ever since I got Florida Blue thru the marketplace, they've given me nothing but trouble and headaches. It seems their internal communication is nonexistent. Last year I was sent to the hospital on an appendicitis scare, and they refused to cover it because I didn't *actually* have appendicitis. So, I guess I was supposed to have just waited it out and possibly died, instead of going in to make sure.

I discovered in December, on the BCBS website message center, that my policy had been canceled due to non payment. This was a complete surprise to me as I had no notification of this issue and had been on the auto debit system for almost 2 years prior. Further research revealed that BCBS claimed the email address I had on file was incorrect, it was not incorrect, it was the same address I always had. Their internal system somehow apparently lost my email address? Same issue with my telephone number, they said that they were unable to contact me by telephone. My telephone number never changed! Thirdly they screwed up a change of address I had sent in almost 1 year ago, Jan 2016. They initially had the mailing address correct because I did get flat mail from them in March 2016. But somehow they reverted all flat mail back to the old address, even though my online house address was correct since Feb 2016.

I have had billing and coverage issues with my Florida Blue policy since September, 2016. Like everyone else I see complaints from, they are not posting payments. I resorted to mailing in checks so I have proof of my payments and because they have my billing so screwed up I cannot make a payment online. I have been receiving "robocalls" about my payments being past due. I have spent over 15 hours on the phone with them and have numerous reference numbers that I finally took the time to send a letter explaining all circumstances and have received no reply.

My husband and I did our enrollment for our 2017 healthcare insurance through our insurance agent on Dec. 6, 2016 and were confirmed on that date. As of this date, Feb. 23, 2017, we still do not have active coverage. Florida Blue has three months premiums. They say it stems from numerous problems. In 2016, their system kicked out automatic payments for many of its customers (ours included). We received no notification of the problems they were having. We received a statement for two months worth of premiums. We chose to pay our 9th month of insurance and let the policy lapse; and pick up insurance for 2017. This according to the Marketplace, was perfectly fine. When I received an email that my bill was available to view and pay I went on the website and attempted to pay it. When I couldn't, I called customer service and was told that the systems online and her office were updating and could not help.

I bought the policy through healthcare.gov in Dec. Paid my first premium in Jan and had no trouble picking up my Rxs. All of a sudden in Feb, I have no coverage and I can't pick up my Rxs. I've called and called. They admit it is their fault and that it will be fixed in 24 hours. Sure enough 24 hours pass and I still can't get my Rx. I called, the recording said there is a 3-hour wait!!

We've had Florida Blue (The Insurance Company from Hell) for 5 months now and it has been one of the most incredible experiences of my life. The fact that a company that is this dysfunctional and incompetent can exist just proves how insanely profitable the healthcare industry is. I have paid every premium on time, usually by driving 15 miles to their office because the amount it says I owe on their website is always wrong, and still can't make an appointment or get a prescription filled half the time. BTW, I'm paying $1,224.00 per month for medical my wife and I, so we're being ripped off to the tune of $42 per day while these clowns try to figure it out.

Florida Blue has the worst telephone customer service of anyone. Hours on hold only to not be able to help me or transfer me to someone who could help me. Customer Service is in Dominican Republic and there is an understanding barrier. I had to go Blue Florida office to get customer service and there was an hour wait there. Management should be ashamed at the quality of service they have in place. I have been with BCBS for years and am appalled at the service they provide. I don't know who is responsible for their customer "NO SERVICE" BUT SHAME ON ALL YOU who is responsible. I would love to discuss with someone in management but have not been able to reach anyone or transferred to someone responsible. Management has a concrete wall surrounding them to prevent hearing how terrible it is. SMH.

I am writing this review for my husband who has been a Florida Blue policy holder for many years. This year we purchased his policy through the exchange instead of renewing the 2016 policy. On the exchange however, the policy purchase was the same exact policy that was purchased off the exchange the previous year. Premium payments were made in 2016 by electronic debit from our checking account. After purchasing and paying the first premium purchased through the exchange for coverage to start on Jan. 1, 2016, I tried to call Florida Blue to make sure that there would be no confusion with the policies since they were the same policy, just purchased through the exchange. Well good luck getting anyone to answer their phones. When they do, no one knows how to help you because they can't comprehend the issue.

We registered for open enrollment in Nov 2016. And they have still not registered us in their system. We have spent countless hours with them on the phone and still no resolution. This past weekend, we went to the local retail store and we were given a letter that should have covered everything. My pharmacist called me this morning stating the Branch Manager declined our letter with her name on the signature page.

By far the worst customer service ever. I've spent about hmmm, 20 hours on the phone with these people, most of the time on hold, the other part of the time saying "what" because it's impossible to understand them. For about 7 months they failed to send me the bill, cancelled my insurance, and then proceeded to tell me it's my fault and I have to pay 2k before it's reinstated. Nevermind that I had lifesaving medication running out. Customer service was so bad I finally had to go into my local office, made friends with the girl there and because of that, we figured out a less expensive way to handle it. BUT the actual helpline is terrible. I almost want to cancel my insurance based on that alone. And coming this year, I probably will. These people are awful. Awful. 10/10 DO NOT RECOMMEND.

It took 13 phone calls between the dates of December 13, 2016 and February 15th of 2017 to find a person who speaks English as their 1st language. They ran my credit card for 2x what they were supposed to, most calls took 44 minutes on hold or longer, they never corrected the error and at the end, told me to (basically) suck it up. They fired the lady who made the mistake and said she didn't understand me (she spoke Spanish) and that was their final answer, the refund check could not be processed. What a joke. Horrible business and customer service.

I am very disappointed in Florida Blue. We are going on the second year of family coverage. The first year (2016) I had no problems. This year is another story. My son is in the need of taking a new medicine, but the doctor needed to review labs before he could start. I have been waiting 2 weeks because Florida Blue has my son's name misspelled and no one can bill correctly. All of his doctor visits are being coded to his twin sister's member number, and the labs were put under my husband's. I have sent requests through the online claim page, and called and spoken to various reps who promise to flag this high priority. All they need to do is fix the spelling of his last name. (We all have the same last name) only his is spelled wrong. 3 weeks and counting...

I've spent numerous hours on the phone trying to correct a serious situation I have with Florida Blue. On February 6, 2017 I had my first appointment with my primary doctor, at which time he prescribed refills for my 4 medications. When I checked out, the receptionist told me they will send the prescription directly to Walgreens. Well, they never did send it and a week later I started calling the main number to find out why my prescriptions were not sent.

I have been calling since the first week in January to get my account straight and have been told every time that the problem would be fixed and to call back in 3 days then when I call back it is still not fixed. I spoke to a supposed supervisor on the 02/08/17 and was told she would call and have it fixed and call me back that day still no call. I have also posted on their Facebook page and was told to email them and I did. Was sent an email stating it would be taken care of and someone would let me know and still nothing am currently on hold again. The last call I was on hold for literally over an hour.

I am reading these reviews and apparently this is very big problem with the company. Their payment system seems to be out of order completely and the customer service department is the most apathetic and unprofessional ever. I had auto pay established where they would draft the amount automatically. Everything went well until October when they said that their systems had changed. I have proof and confirmation numbers that this money was drafted from my account and now state that I owe them 3 months. Yet, they took out the same amount twice in a month.

4 months ago we needed to add our newborn to our policy, which means old policy had to be canceled and application for new one had to be filed through HealthMarket. By mistake we created two applications, and quickly canceled the wrong one. It's been haunting us ever since. First Fl Blue tried to retrospectively cancel our policy 2 months after it was updated, because they were only seeing the canceled application and didn't see the final one. So they were trying to say that we didn't have insurance and hadn't had it for 2 months since the baby was born. By the way, we paid premiums for both months and they happily took the money. We could also access our account online and there was no indication of any problem. I spent 40 minutes on the phone with them, constantly being put on hold, and eventually they restored our policy.

Florida Blue have not paid claims for bills sent to them over 6 months ago. Excuse after excuse, computers fault, wrong code, not insured, to name a few. All premiums paid on auto pay, Florida Ins Commission involved, Florida Blue lied to them saying the matter was sorted. Now cannot get blood tests from Quest, and now collection agents involved. Promises and more promises, really in essence just a bunch of liars. Used to be with Aetna. Never a problem but moved to Florida and landed with this joke of a company. How can you as a company train your employees to lie on a consistent basis. Do not go with these people. $1700 per month for this aggravation.

I have been a client of Florida Blue for some time and as of Sept 2016 everything has gone South! I have spent better than 200 hours on the phone with Florida Blue - documenting every call, who I talked to, reference numbers for the calls, people I spoke to, if managers got involved - the whole event. It has been MADDENING! It started in Sept when they separated the bills from medical and dental together to separating them. When I paid for the medical and dental - they were not applying the dental portion to dental. In Oct 2016 I was told I owed 3 months of dental, that I already paid every month along with the medical, but yet CONVENIENTLY the medical did not show a credit for the dental payments applied to medical?!? So the money was missing. Once they discovered this - they credited my medical and I had to pay 3 months to make up for my dental.

I have had so many problems with Florida Blue since last year. They don't bill properly. I don't make enough money for assistance, so I only have a 1 month grace period. In April, I had brain surgery. They had not billed me properly and didn't process my payment in time so they dropped me days after my surgery. I've had to make multiple payments for it to actually go through. My premium went up an extra $100 without warning for this year.

I paid for coverage through the marketplace (which is a HUGE government scam). Trying to make a doctor appointment and they tell me I have no coverage. I call BCBSFL who states I didn't pay my invoice. I was on auto-pay but their system had a 'burp' and kicked out 250,000 Floridians without letting us know. I send them a copy of the email confirmation showing paid and call again (on hold each time over 30 minutes) and a friendly woman tells me they messed up on their end and added numbers wrong which is why I have no coverage. She tells me she fixed everything and I ask for a reference number.

This company has no idea what is going on. They do not communicate between departments, they are terribly trained, usually unprofessional, and clearly understaffed. I've spent nearly 15 hours on the phone with them in just the last three weeks. Most of this is on hold but I've been hung up on, incorrectly transferred, and had to start every process request over again with each new rep.

Monthly premium charged two months after cancellation. I was notified of cancellation on 2-02-17 via email at 10:32 pm. The payment for Feb. went through my bank that day. Florida Blue representative told me my policy terminated on 1-01-17. Jan. payment also was paid. Money wasn't returned. I had to call the Marketplace myself and was told a case manager will work on this and it could take up to 30 days. I have paid 2 months for insurance I don't have.

I purchased a health insurance policy for me and my son in 2016 through the marketplace with Florida Blue. My experience in 2016 was a smooth deal and with very little hiccups. In November 2016 I received a letter from Florida Blue directly stating that if I wanted to continue with the same coverage, that I didn't need to do anything that my policy will renew automatically. Even though my new monthly fee had increase by $75.00, I still decided to stay with Florida Blue because of my experience until this point had been satisfactory. So I put the letter away and having the issue of renewal handled (at least so I thought).

I cancelled my policy 3 weeks before the following month, received confirmation number and spoke to two different people to verify policy is cancelled and to stop automatic payments and was told there will be no money withdraws. Well they lied, mislead me, blew smoke up my **. They took the monthly payment after hours on the phone to verify. I was a customer for many many years and will never use this company again.

I paid on Dec 23 2016 for Jan 2017 month. I have been trying to obtain prescriptions during Jan and been told by Walgreens I am Not recognized. I spoke to a lady called Ursula who confirmed I was paid but their two Systems did and have not talked to each other. She was third person who said they would send communications to get me available for meds. This had been going on for nearly 3 weeks!!!

So this is what happened, I included myself and my 2 kids to the policy and had to wait almost a month to start using the insurance. When I called to find a dental surgeon for myself (I mentioned this when I was signing up) I was told I had a 6 month waiting period!!! And in the meantime I could use their discount program for 6 months!!! So basically they only cover cleaning, x-rays (every dentist does) and check-ups or "monitoring". LOL. So if you have a cavity or something needs to be fixed before 6 months you pay a discounted rate, and get his kids under 19 don't need a waiting period, however none of mine were included on the policy!!! This is a scam and I am cancelling!

This insurance company should be banned. Early January Florida Blue called to ask me if I have paid. They said that they merged computer systems and not all information was updated. Finally my payments were up to date. I received the invoice for payment due on February 1 on January 30th. It is as if they want to cancel you for nonpayment by sending invoices out late. I made an electronic payment on January 26th. Funds cleared my bank of January 27 and payment still has not been applied to my account as of February 2nd. When I called Florida Blue, they said call back in 5 business days. Again they should be banned.

FloridaBlue failed to provide me with ID card, with an invoice, with any assistance throughout the last few months. Their failure to produce a bill, to provide (ID), failure to reinstate cancellation due to their error in billing, intentionally refusing to return phone calls as promised, Then, I read an article searching for FlBlue website. I read an article from 1-9th, 2017 edition of the Sun Sentinel (East coast West Palm Beach paper) as told by a brave FlBlue member whose child was denied access to Dr and had to pay Dr due to incorrectly losing the coverage.

I regret so much renewing my Blue Medicare plan in 2017. But, it was the only plan accepted by my primary doctor. My low satisfaction with Florida Blue is due to the following: (1) Website not responding. (2) Waiting time of 39 mins to get a dropped call once a customer rep answers. (3) Excess Paper mail... including a 2017 Calendar! OMG I'm on Medicare but an online "junkie" since the First Apple phone & iPad. (4) Prescriptions are more expensive in their preferred pharmacies. (5) Medical providers options keeps on shrinking while cost increases. Those are the main reasons I will not give them another chance for 2018. I rather switch primary doctor than continue with Florida Blue...

I became a new member this year with Florida Blue. I recently scheduled a visit, made my blood work and CT scan appointments. My complaint so far and I really shouldn't have one this early in the game is that their website sucks. I've tried to login using different browsers and it's all the same. A little blue circle going around and around and around. Not good.

I waste a whole day at their office several times a year. All the same issues as the other complaints. Not the fault of the employees at the office. They really try but every time it goes to the main office the problems reoccur. Been with Blue Shield for 15+ years in Ca and now Fl. My most recent issues are price bait and switch. This has happens 2 times now in the last 2 months. Always done by their employees and always claimed as a computer glitch!

We have had an active Florida Blue policy for six years. As business owners, our payments are made through the business via automatic deductions (EFT) on the 1st of each month. In the summer of 2016, I received a letter from Florida Blue stating that they were switching payment systems and our payment for September would need to be made manually as opposed to EFT or auto-deduction. So, I dug out my checkbook from under a pile of dust and mailed a check which was received.

When Florida Blue quit offering their HMO plan here in Pinellas County Fl. as of Dec. 31, 2016, I talked to their salesman who told me that their PPO plan would take its place. That the coverage was nearly the same. I only took it based on what he told me and the fact that my primary care MD was included and I was told the that this new plan, with other than a few minor changes, remained virtually the same as the 2016 HMO contract. At the beginning of the year 2017 I received THE insurance card. Good, wonderful except, that it was for their HMO, the now nonexistent plan. I notified them of their mistake. I was told to just tear up that card, they would issue me the PPO card and I also told them that I was still waiting for some books describing whatever they offered via the PPO plan.

I too am having so many problems with Blue Cross. I had Blue Cross in my younger years and they use to be a great company. Fast forward to today and it's now a nightmare. My insurance company that I had in 2016 sent me a letter stating they would no longer be operating in Florida and I needed to find another Insurance Co. The only one that is available to me is Blue Cross so I went with them. Well, I signed up for a plan and paid for the first month. The paperwork stated I had 30 days and if I didn't like it I could change plans. After looking it over I realized it wasn't my best choice so I switched right away to another one.

I called ghetto company this afternoon to schedule an apt 4 times. Each time their automated service looked up and verified my account and then when I requested an apt I was disconnected. In my frustration went into the office to make an apt was told it would only be a few moments to see an associate so I waited on with only two people ahead of me and after one hour had not been addressed nor had one of the people ahead of me. Witnessed 7 BCBS employees in their glass offices not one helping a customer. Customer service in this company does not exist. My reason for wanting an appointment is because we do not receive our bills cannot get them online and actually get dunning letters because we haven't paid when we don't know what to pay. My insurance alone is over $1400.00 per month and they cannot even provide us a bill. God help us if I get sick.

Let me first inform everyone I have been with BCBS in another state since 2003 (for 13 years) with no complaints. I also work in the health care system that raved on this insurance and recommended it to my very own patients. As of August of 2016, and moving to a different state with two changes of address later, I received a letter from BCBS of Florida. They would be experiencing a "system upgrade". Since that system upgrade you can no longer view your bill online, make payments or view any past history of payments (which was nice to refer back to which in the past you could).

I cannot begin to list every problem I've had with Florida Blue--it would take pages. Suffice it to say they are just like the others I read on this page. Here's a brief summary: I've been charged retroactively for health care during the time I had no health care (The government subsidy was undoubtedly paid for this too, so think fraud against the govt). When I receive threats to cancel my policy if I don't send in something I've already sent, I'm told in person "Just ignore it." So they will have paper proof while I just have verbal non-proof when they cancel! I've been lied to many times. My policy has been cancelled for nonpayment, then my payment refunded. The price goes up.

I'm not sure where to start. Long ago, I discovered that if Florida Blue (FB) got your $ through an error in their processing, you would have to follow up and follow up and follow up to get them to do their job and make the appropriate adjustment. But this year, they've overdone themselves in their ability to pass the responsibility for resolving THEIR problems to their insurers!!

Blue Cross canceled my policy in August (they said it was per my request) - it wasn't. They sent me a new policy and card and said that I had to make a binder payment. I did. The following month they said it was an error to use my old policy and card. Since September they are saying I am delinquent in my payments (they can't figure out how to put the payment from one account to the other). I have been on the phone many many times with all different responses (each time at least an hour). Some tell me "ok we will fix it" and it never is. I am at my wits end and don't know what to do.

I cancelled my plan in December before the beginning of the new year... on January third they charged me the full premium about as if I continued with this insurance. Do upon speak with the customer service person they told me I cancelled in January... total lie 1. Then they told me that they would have to send me a check as a refund within ten days. I have now waited over two weeks and two phone calls and they say it's in process... why do I feel like they will charge me again in February and blame me... The big problem is this. It comes out of my business account and if I deposit said check it looks like income so now I have to pay tax on it again. I could go on forever about detail of care with medication for the past two years but hey I guess they don't really care.

I tried the automatic answers to questions and asked for a rep. He took many hold times to answer simple questions and told me he was in another country looking up my information. This is not ok with me.

My family has had insurance through Marketplace with Florida Blue the last two years. No big deal - rates were ok, coverage was decent, we had insurance. The plan changed year to year which was a pain - but still no big deal. My husband is a cancer survivor so insurance of course is very important to us. For 2017 I was lucky enough to get a new job that had insurance coverage - awesome. So I went ahead and went through all the channels to make sure Marketplace wasn't renewed, called to confirm cancellation of account with Florida Blue 3 times - all saying yes all set. January 3rd - they take an automatic unauthorized deduction of $1356 out of our bank account. I have NO policy with them! I have cancelled 3 times to make sure! I call immediately - it take 4 different agents to stop transferring me automatically to Marketplace to start to get a resolution to this. I don't know about anyone else but $1356 out of the bank is huge!

Signed up through marketplace to start insurance January 1, 2017. Made payment on time but can't access any services simply because they can't find my account!?! They found it when I had to make a payment. Cannot access web portal, it says information I entered is incorrect. Have not received any mail or information from them, it is already January 18 and nothing. I called customer service at least 6 times to solve the problem and to be able to use the service I PAID FOR, and nothing. They say they're going to update something and they never do anything. Two different calls, one person said I hadn't made the payment, the other person said they see my payment!?!? They took my money, don't let me use the service and don't care about resolving the issue. Sounds like a SCAM to me. Anyone know of any government agencies that can protect us from that? Maybe the police?

Florida Blue has been putting my payment on someone else accounts and then telling me I owe more money and they won't fix the issues. Since Obamacare they are the only insurance company I can go to in my area, so I am a disabled, senior and have no health insurance, cause they will not do their job.

Anything that can go wrong will. I've been double billed, had my automatic bill payments stop working and then unexpectedly lost coverage, had my plan suddenly disappear and they assigned me to another one not of my choice, etc. They're a perfect example of the insurance companies being shameless thieves who don't care about you. The worst. Prepare to discover their non-stop screwups and to spend hours on the phone on hold, only to resolve nothing.

We updated our policy and got a real good deal. Now we paid the first amount of 200 some dollars, but they still took 600 some dollars out for the old plan even though it was cancelled on December 16th. Took my wife approximately 6 hours on the phone!!! to get a refund approved. First they said they wouldn't refund us. Are you kidding me they made an error and I have to pay over 600$ for it? So now it will take about a month to get the refund??? What the heck?! It doesn't take a month to take my money but it takes a month to refund it?

I am disgusted by the performance of this company. I have been having health issues for months but had to cancel my previous insurance through the marketplace because I just could not afford a $14,500 deductible. I did this in June of 2016. Over a month ago I realized that my family has to have the coverage so I applied through the marketplace again, chose a plan and made my payment. I then went ahead and scheduled needed dr appointments for this month when I "thought" I should have coverage. I am still not covered and have been on the phone with various people for weeks and nobody seems to be able to tell me what the problem is. In the meantime the health of myself and my family is deteriorating. I am unable to get coverage after hours of holding on the phone, of being lied to that things will be fixed within a week... It's now the 14th and I still have no coverage and no answers as to why.

These customer service representatives are taught to lie to customers. Have to be in the line for hours to reach a customer representatives then they lie continuously. Each representatives has their own explanation to the cause and answer as well. I would suggest everyone get together and do a class action lawsuit against them.

Experience 1/6/17 spoke to this guy - think accent. Difficult to understand. Couldn't help me. Kept talking in circles. Found out later he didn't properly code my account correctly. Experience 1/9/17 took about 30 minutes before anyone picked up. Difficult to understand this person. I even went into the location in Pinellas Park. Spoke face to face with an employee there. Cassandra, she was kind and helpful. At the end of our encounter, I mentioned I will be following up with the company since it's regarding my insurance. Issue is still the same. Nothing changed.

Florida Blue changed billing systems in October. Thus, they stopped sending bills via mail and online. Therefore, countless customers inadvertently didn't pay their bills. Florida Blue used it as a way to cancel their insurance renewals. I spent tens of hours trying to rectify the situation. I finally passed the phone to a healthcare attorney and was able to get the issue resolved. WHAT ABOUT THE ELDERLY? THE DISABLED? THE MARGINALIZED? The person who doesn't have tens of hours to spend on the phone? How will they get justice? A class action lawsuit is in order. They are in violation of countless healthcare laws.

My son, Ethan, was born at 34 weeks with an extremely rare syndrome called Treacher Collins. It's a craniofacial disorder where the bones in his face essentially stopped forming in utero. He has complex medical needs. He was born with no ears, no jaw joint, no cheekbones, choanal atresia (bone is blocking his nose holes), cleft palate and a severe recessed jaw. He was born without the ability to breathe at all and has a tracheostomy as well as a G-tube since he cannot eat or swallow. Florida Blue has denied my son to have pediatric nursing in our home as well as a medical crib so we can bathe him, perform his daily trach care and resuscitate him if need be. He came home for a few days before Christmas and was Bayflited back to the hospital on Christmas Day due to becoming unresponsive. He had trouble breathing and my husband and I had to bag him with oxygen over his crib rails while calling 911.

You can read any review below and it should be fairly similar to this one. I signed up through the marketplace and followed all steps. Through an error on Florida Blue I paid for two plans. I have received 4 different answers ranging from "you'll have coverage in 24-48 hrs all the way to Feb 1st". WOW! 7 days later I still have no coverage therefore no medications. I've run out of one that's pretty serious. They don't care. It seems I'm not the only one to experience this and in the future will find a new company even if I have to pay more to avoid this company. It's a joke and is causing serious problems because they can't do their jobs!

I had the opportunity, unpleasant opportunity to speak with a handful of "Customer Service" Reps of this company. Customer Service is an oxymoron with this company. I heard a dozen times. "I understand" and "I apologize" for the error they made; but NOT ONE person who had the authority to fix it. The INCOMPETENCE was amazing. If it was not so frustrating, it would be funny and make a great SNL skit. Anyone who uses this company for their health insurance is crazy. After hours of speaking to these people, it is clear their employees, are unskilled, untrained or simply do not care. They acknowledge their problem and do not know how to fix it. AVOID THIS COMPANY AT ALL COSTS. This was the WORST EXPERIENCE I have had with an insurance company in my life!!

I received an overpayment for Dental surgery for my daughter. I called them numerous times to get an understanding of why it was rejected and to try and set up payments with them. I waited for a return phone call I was promised and when I called back for a status, they already sent it to a collection agency. Why should I have to pay for their mistake?

We were asked to submit our backing details again in October as FB informed us that their bank had changed. My wife completed the form and sent a check for the payment along with a cancelled check. In December we were advised that a previously approved procedure had been denied. FB told us we never paid the premium, although funds were available. We also tried to pay by credit card which they would not accept. FB really has customer no-service. In December we enrolled in a lower cost plan for January as our plan premium increased by $300 per month. FB has cashed our check for the first month's premium but we do not have any access to the online plan details or insurance cards to show as proof of insurance. My insurance agent informed us that we are 1 of 10,000 individuals in the same situation. Seems like FB is really in a mess.

Had Florida Blue in 2016 purchased through the Marketplace for $89 a month. Everything went smoothly. In October of 2016 I received a notice stating that I would have the same plan in 2017. They sent a new benefit package and new cards. When I completed my marketplace app for 2017 my plan was not listed. I called BC who advised that my plan (1490B) was no longer offered but the same plan listed as 1490 was available but now the premium was $404. While very unhappy for the 400% increase, I have to have coverage so I agreed. Go to a doctor's appointment on 1/3/2017 and was charged $50 co-pay, up from $3 in 2016.

My son and I have had repeated problems with billing since August. They switched billing systems and credited our health policy payments to our dental plans. I have just switched over to United and am trying to do the same for my son. Also, even though we are paid up, they accidentally cancelled his insurance as of January 1 and cannot fix the problem for at least 5 days. Meanwhile he has asthma and a cold and needs to see a doctor and they told me to pay it myself. I have been on the phone with them every week for about an hour trying to resolve this. Buyer beware.

Help. I don't know how to fight Florida Blue Billing. My husband aged into Medicare so we changed coverage to just me. We had insurance through the Marketplace. Paid the binder by credit card. The insurance was to go into effect Oct 1st, 2016. Kept getting letters to pay binder. By the middle of November still no new medical card, Florida Blue blaming Marketplace. Marketplace blaming Florida Blue. Had 2 agents trying to help me. Got billing letters with 3 different amounts and still no medical card until Nov 30, with my insurance retroactive to Oct 1. I couldn't go to the doctor retroactively. I paid 1 month in advance, and didn't get to use my insurance until Dec 1st, so I figured we were good. NO I'm being billed for the 2 months I had no coverage and threatened with cancellation. Many hours on the phone with customer service and cannot speak to a supervisor. Have start at the beginning with each call.

I have a corporate plan and have been attempting to log onto the Blue Cross Blue Shield website to review claims for days. The website will not recognize the information printed on my card after multiple attempts. When calling there is the usual attempt to have you hang up by making you pass through multiple menus. When finally connecting I was told that I had a 40 minute wait. This company along with others in the medical insurance field seem to have policies in place to minimize their cost to serve their customers and maximize profits and CEO pay. More regulation is needed to ensure that they provide the minimum of service.

I tried using the online website. It had incorrect information and said I had no bill due and has said that for 30 days so I was unable to make an online payment. I have made multiple phone calls to customer service. Only one person of the 5 actually listened long enough to understand the website information, their mailings, and the amount stated for me to pay via the mailing was indeed NOT correct. The other 4 representatives merely gave rote answers and said not to worry I was covered. When I stressed that it was unfortunately an underpayment that I knew was incorrect Brittany was smart enough to know she better take a closer look.

I have had a Florida Blue insurance policy through the Marketplace all year for my wife and me. We only pay $17 per month. All of a sudden the company stopped taking my automatic payments three months ago without telling us anything. In December, I tried going to my doctor because I was in a lot of pain, and my insurance got denied.

I have contacted Florida Blue more than 20 times by phone, chat, email, or registered mail over the past 4 months requesting a timely monthly billing statement. I learned today for the first time on my own after reading relevant parts of my new 2017 144-page policy that premiums are due by the due date whether or not a billing statement is received. I also receive a grace period of up to one month following the due date. I have been very fortunate to be able to afford my premiums and also not meet my deductible having no serious medical problems.

I tried to pay my premium on multiple occasions online and was not able to successfully log in. I called and they said their system was having problems this week. So I asked to pay by phone, which they were glad to do. I authorized a payment of $735. I checked my bank account the next day and they took more than $1,500! They just decided on their own to take next month's premium too, even though the agent SAID out LOUD I am going to debit your account for $735. I called and they said they would refund it. I should check back to see if the money is there in about a WEEK, and then call back if it isn't. They took my money in 24 hours but can't give it back for more than a week, the week of Christmas!!! Furious. This seems completely intentional. Trying to fluff numbers before year-end perhaps, at the expense of consumers who already pay a king's ransom for crappy coverage. Booo Blue Cross. You stink. Merry Christmas.

To get questions answered in the Wellness, Preventative Med category - which is the future in medicine, by the way - I want to know what I can utilize this great company's insurance for in my life. My husband and I are both 62, and want to stay well–I am looking for answers with the company - no response from online so I call the 888 #. No one answers. What is up? I love what they have done in the past, but I have more questions? Mediterranean diet and exercise for the basis in maintaining a healthy lifestyle. Health clubs, vitamins and supplements. How does BCBS FED stand in these issues?

Multiple scams which reviews show are probably purposeful ploys on the part of this monstrous company. I wonder how many Florida Blue members would be interested in a class action suit. I too experienced the scam of their APO payment system flaw and cancellation of insurance without notice and then delay in reinstatement after taking full payment and being told it was active but was not reactivated. Paying for something and not receiving that service or goods is a fraud. The only way we consumers can get action is to stand together and fight these ripoff companies.

I purchased a health insurance policy from Florida Blue Nov 2016, which I paid $913.49. On December 1, 2016 I cancelled the health insurance and requested the binder money returned to my credit card. I was told I would receive the money within 7-10 days. I have spent numerous times on the phone and in the office, and was finally told that a Blue Cross "contractor" cancelled my policy, but did not issue a refund. Again, I was told that on Friday December 9 that the refund was again approved, but as of today I have not received the refund. There were several excuses offered the contractor, their billing system, but they were quick to take my money.

This is the worst experience with any company I've ever experienced. I set up automatic pay for a dental plan & my premium was deducted for a couple months then got a late notice. When I called was told they were updating computers & must have been deleted. This happened twice. Then decided to pay monthly on line. But then I couldn't get back on line.

Today is the 2nd time Florida Blue goes into my bank account and retrieve money without my authorization! On December 2, they took $2,221.59 when my plan payments is $38.00 monthly. I called Florida Blue and they said it was a mistake and they returned the money into my account but ALL my checks bounced. Today, December 7, Florida Blue went back into my bank account AGAIN and retrieve the same amount $2,221.59. I know it's going to be resolve but why do I need to go thru this again? Florida Blue is going to provoke on me an heart attack!!! DO NOT TRUST FLORIDA BLUE. DON’T GIVE THEM YOUR BANK ACCOUNT INFORMATION!!! I am going to file a formal report against this company. The sad thing is that my doctor does not find me and I have to pay out of my pocket! I am attaching pics from my bank account.

I have never come across such an incompetent insurance company. My boyfriend and I signed up for health and dental in Florida on February, 2016. After paying the monthly premiums via automatic payment online from our checking account and going to numerous doctors in September, I get a letter from my doctor today, December 6, 2016, stating that Florida Blue was requesting a refund of payment made to my doctor because at the time I went, I was an inactive client and that my doctor was going to send me to collections unless I made payment arrangements with them. I had no idea what they were talking about so I went on my Florida Blue account and it was inactive.

I have been dealing with Florida Blue and their incompetence since I had surgery in June. They have misplaced premium payments for July and August. With that same problem they were telling me that since I had received my insurance through the Affordable Care Act, that my tax credit had been cancelled and it was no longer active. I spoke with a representative at the Marketplace and I was told that my tax credit was still active and the information Florida Blue had given me was incorrect. Florida Blue has horrible customer service. Every time you call them the representative always says that the system that they use has not been updated with the system that actually processes the payment of your premiums.

I went online to see their rates for health insurance. In the meanwhile I already have health insurance. I was just doing a comparison. They have not stop calling me. They call me all hours. I told him I already have insurance and I'm very happy with my health insurance and they're still calling me. It is Sunday at 10 o'clock in the morning. They called me seven, eight o'clock at night. They call me all hours. They will not stop.

I moved from California to Florida, and as most health care providers have pulled out of this and other states due to their manipulation of the Affordable Care Act, I was stuck with Florida Blue. We all know how legendary Blue is at terrible customer service, but Florida Blue took it to a new level. As a consumer you only have one option. To talk to the customer service center in the Dominican Republic. My experience has nothing to do with prejudice, or "keep the jobs in america". I am socially liberal and if the call center was competent I wouldn't have a problem with it. The problem is that Florida Blue, along with the other "Each state has it's own independent Blue - to again manipulate the system" has a brutally incompetent customer service model which is, again, based on how they make money, and how bad they are for patients and the U.S. healthcare system.

My policy was cancelled without notice telling me my insurance terminated on Dec 31 2015. This I found out when I went for my eye appointment on Nov 14 2016. I was at the same Dr Office in October 2016 several times and Fl Blue paid the EOBs each time, including my Internist appointments. Here we are November 16 2016, frustrated. I've paid each monthly payment. Received notice that my dental has a credit over $1,000. I've called plenty of times and CS, CS Supervisor (she hung up on me after I waited over 1 hr on phone), and CS Recovery refuses to credit my health, advising they would have to issue a refund. I was told by Customer Service and Supervisor that they need to re-key all data, due to a computer problems when changing systems, before going any further in reinstating my policy. Therefore, due to their error I'm without health insurance and my dental has a credit of over $1,000.

How convenient it is that the insurance company would lose my claim (with my original receipts) for reimbursement in the mail. Now I am supposed to fax in my information in with zero confidence that they will A) receive it; B) be able to confirm receipt and C) actually process the claim. They have no incentive to reimburse their customers. Instead they'd rather make it as difficult as possible for us to navigate their claims system than pay for what they are supposed to cover. This is so frustrating. I had to stop seeing this provider because he wouldn't submit the claims himself and I can't keep paying out of pocket without getting reimbursed from BCBS Florida.

For 2 years I have been trying to get reimbursed for eyeglasses and today after speaking to dozens of representatives I was able to resolve the issue. 2 pieces of information were missing: NPI and provider ID. Miss Joedie ** contacted her supervisor and together they were able to locate to find the problem, input the missing information and resolve the problem. According to the representative (# ref **) the check will be in the mail shortly. I am asking myself at this point of the experience with this insurance company: Who is in charge and hires hundreds of people who cannot figure out a simply problem. Who then does not train them and addresses such issues. How is this company even in existence if 2 simple pieces of information hinder a resolution for 2 years. How does the government allow such business to exist and conduct health related issues?

I have been trying to obtain my reimbursement for several claims that are outside this horrible FLORIDA BLUE - not only do they say they can't find it, they say they don't have a fax when I call back, and they gave me the fax number. They can't find the claim(s) and then all of sudden "OH" it was in /on another screen. I fax put the reference number and then they still can not find my completed medical claim forms. They all of sudden started asking for more detail, which I am happy to provide such as codes, and diagnosis codes etc.

Exc Step Mother in Law policy still being billed after two years. I know she doesn't pay it, but they won't cancel the policy and stop sending us bills for her account because they can still collect the $250 per month from the government that covers part of her policy. This should be illegal. I'd report them for it if I knew where. She's a drug addict and she didn't even give us a forwarding address. I've told Florida Blue countless times. I still get the bill. Every month, I throw it in the trash and they collect $250 from the government. ANNOYING.

I have had Florida Blue insurance for a few years now, not through the Marketplace self-pay. My payments are sent automatically directly from the bank. In July my payment was returned without any notice. I have contacted them numerous times to only be told that a supervisor will need to help, they will call me back, and the company updated their billing system. The information was sent on to the department that can give the approval to reinstate my insurance. Today is October 20, 2016 and I am still waiting on a response from them. The payment was not late and never received any notification from that the policy was being canceled. At this point my only recourse is to get a plan with another company but that means I have to start over again, be certain that my current providers fall within the plans, and probably an increase in already high priced insurance costs.

I have been a customer for three almost four years and have paid with auto pay since the policy was created for dental insurance. Recently the auto pay process stopped working and changes were made to the auto pay system back in August/2016. I received a letter in August stating my insurance premium dropped in price by two dollars (I thought this was nice) and that their system was in the process of changing. It informed me that I had to sign into my account to update or redo my auto pay status. I setup the auto pay online and ended up processing a payment for the new monthly premium for Sept/2016. This is where the problems start.

So today I get my yearly rate increase, $300 more. I do not have a medical condition nor go to doctors that much, but still I get an increase and with less benefits. Yes less benefits except they did add, that if I decide to have a sex change that will be FREE, but if I get hit from an uninsured motorist I am on my own. Amazing work Florida Blue.

At the time of the manual August payment request done by Florida Blue, I re-checked and activated the automatic option. At that time, I also requested a Billing History from January 2016 through August 2016. I was told it would arrive in 7-10 working days. Waited two weeks the document did not arrive. To make the long story short, this has happened 6 more times since, have talked to 6 client representatives and 2 Supervisors, the last one I talked to (for slightly more than 1.5 hours) Reginald told me he would personally take care of requesting this information and that he would make sure it would arrive this time. Well, it did not arrive. And even though Reginald failed miserably in following up on the case and did not honor his word, or followed up on what is supposed to be his due diligence, I am more concerned with the fact that FB is not interested in solving what is not happening with their new administrative setup.

I have had problem after problem with this insurance since January. Everything from mistakes in billing, coverage, and their customer service is terrible every time I call. They do not care about your health and they make it impossible for you to get treatment. I have wasted so much time getting in contact with them so they can fix their billing mistakes is ridiculous. They have had me waiting on the phone for long periods of time, and some reps just hang up when they do not want to search for the answer to your questions. Stay away from this insurance.

I have had ongoing horrific experiences with BCBS of Florida since the Healthcare Marketplace Started. I have been "Canceled" twice in one year so far. Supposedly because I "didn't send in payments correctly" that I set up through their auto billing. I fell for this the first time, and then recently, guess what? It happened again! I get so many letters weekly from them that a consumer gets completely fatigued at opening them and if you miss one letter and don't catch all of their "announcements" you could be cancelled for multiple of reasons- and trust me they are pro's at "Losing emails" and "no account info". I reinstated my policy AGAIN in February and made sure that I set up auto draft for my monthly premium amount. I supplied my banking routing number and account number. The CSR said it was all set up and I assumed I was all good.

I signed up for coverage with the Marketplace in August, for coverage to begin in September. Florida Blue was my only option. I paid my first premium, received a letter on Sept. 1 saying my application was being processed and that I owed $0.00. They finally cashed my check on Sept. 15. I still had no coverage. They told me it was because of a glitch with the new payment system. I was told I would be moved to a high priority category, and my insurance would be activated within 72 hours. It was not. In fact, the next time I called, they claimed I had never even made a payment, and that I just enrolled in the program on September 21, even though I had a letter from them dated Sept. 1 saying they had my application. That is actually what their records were showing!

The company where I worked used to provide Florida Blue insurance. For almost 3 years I paid their services and the ONLY time I needed to use it, they never confirm my identity with the clinic so I have to pay out my pocket and submit the claim to Florida Blue. Well let me tell you this was a nightmare. I submitted the claim around June 2015 and I waited 3 month for them to process my request just for them to tell me I forgot a signature on the claim, then I submitted again. 3-4 month later they told me I was missing a tax id from the clinic, I submitted AGAIN... It was already 2016 and because they suck my company decided to go with another provider.

I am beyond frustrated. It started out that I was given the incorrect effective date and I was being charged a premium higher than the plan I signed up for. Every time I would call I would get a different story. My insurance was cancelled even though I was promised it would not be while the issues were being corrected. I made a payment by MoneyGram to get it there fast; I was given specific instructions that I followed and it was rejected. Whenever I would call, no one could tell me anything. I sent another payment by Express Mail. Again, I was given specific instructions. I spent $25 and the payment should have been applied within 48 to 72 hours. It was lost; found 3 weeks later and finally applied to my account. I was with a different company through the Marketplace last year and did not have any problems. I switched over because BCBS has a good reputation and is supposed to be the best in the business.

It appears it is taking over a month for Florida Blue to fix their computer system for payments. First we are told auto pay is being changed so you must pay your next bill, so I did. Then I get an email stating I'm past due. I spent a great deal of time holding on the phone to be told it was a computer glitch and I'm paid up to date. I still wasn't able to set up auto pay for my Oct bill. I just went into the system again today 9/21 to reset the auto pay, which they say you can, only to find that my current Oct bill is showing 2 months are being billed. On the phone again to be told I can give this rep my billing info to pay the bill and I can set up auto pay after Oct 1. I want my payment taken from my account Sept 30, but they can't do that. I'll have to call back on Sept 30 to make the payment then.

I have worked several years in the medical industry and I am disgusted at the service of Florida Blue. THEY will deny anything and everything even with Certified Medical Necessity signed by an active registered physician. Even when they DO pay it is below their fee schedule. They cannot even meet the UCR, Usual, Customary and Reasonable... a standard by which Medicare/Medicare sets and regulates. I am dumbfounded at the MANY times I have called and have been transferred to OUTSOURCED jobs in Jamaica, Indonesia, and The Philippines. It's not only a language barrier but then their Customer Service Representatives have NO idea what they are talking about and are basically reading a script.

I recently reported a "update life change" to the Market Place as required by law. Immediately this resulted in Florida Blue cancelling my [paid up to date policy] on August 26, 2016. My Florida Blue online account was also terminated, so I had no access to my past or present medical records. All of my physicians were told I have no coverage. My pharmacy called me that I could not pick up medications ordered due to cancelation of my health policy. I called Florida Blue. I had not been made aware of the termination {no letter was ever sent to me} so I wanted to find out what happened. Florida Blue stated to me there was a glitch internally they called a "business error." I was up to date on payments they stated. This took 2 hours to discuss. I was hung up on twice, waiting 25 minutes each time to have a new representative speak with me. I was promised this termination would be corrected the same day.

After hours on the phone dealing with incompetence and bureaucracy I still don't have an answer as to why my prescription was denied. Impossible to find a manager, they are always in meetings. I pay $1500 a month and can't get someone with authority to call me back or on the phone.

Quite possibly the worst online service I have ever experienced. Try calling? My call is dropped 50% of the time, and when it isn't dropped there is no representative who can produce a positive results. One time payment with a credit card or bank routing is non-existent. Ticket numbers mean nothing.

I had gone to see a neurologist about a severe back problem. The treatment recommended required me driving 45 minutes away for treatment as local facilities would not take Florida Blue. I went once and after seeing the Ct review they wanted me back ASAP. I went 3 days later. My insurance had been cancelled. The Dr offered to wait while I fixed the problem due to the severity of my problems with my spine. I was on the phone for 3 hours. Florida Blue blamed the marketplace and kept referring me back to the marketplace who in turn kept telling me I still had coverage and there was no gap and payments had all been made on their part. Florida Blue said I had made all MY payments and could not give me a reason why I had been cancelled. The doctor's office closed before I could finish the call. The dr. begged me to get this cleared up ASAP as the situation was precarious (her words).

I have been a provider of mental health services for thirty five years and have never encountered such degree of incompetence and deliberate disregard for patient welfare and well being. Prior for seeing patients, I called to confirm the benefits for my patients. For the past six months I have sent multiple claims and have been denied payment. I have spent over 20 hrs on the phone with offshore 'representatives' who have no clue.

There are many, many stories of nightmares. Don't ever call the marketplace in the middle of your year. Don't do it if you get a raise, lose a job, get a new dependent. Florida Blue will cancel your account. Eventually "move everything over to new account" and charge you more. I have had too many issues with Florida Blue over the past three years. Currently I pay 14000 a year for three people and they can screw up the easiest issue. I stopped dealing with them. When I have a problem I go right to the Florida Insurance commission and file a complaint. That usually fixes things. The trauma and stress they have caused me is negligible. Class action suit??!

I had to quit my job back in March because of school. So come May I was looking for new insurance. I called BCBS as they were my old insurance company and talked to a representative about all insurance plans. He recommended Blue Select. I told him that I wanted to make sure that I will get to keep all my current doctors that I have now. His exact words were "yes, this is platinum insurance policy and there isn't anyone that doesn't accept it. It's top of the line insurance package." At over a $1,000 policy I would hope so. So come July when I had to go get my clinical shots I find out that my primary doctor doesn't take my new insurance, my pharmacy, the hospital where I will have to get surgery or my neurosurgeon. So has you guessed it I am furious that I was lied too.

I would like to know who bears the responsibilities of a commitment from an insurance company? When I call for pre authorization and document everything and later find out the agent didn't know what they were talking about, then getting stuck with a bill. What is my recourse. I am tired of the merry-go-round with Doc and ins companies... I recently sent back a device that aided an injured foot because I was told I would not be covered then found out ins company paid after I returned the device. Now the Doctor has payment for something when there should have been no bill and I returned something I needed... Just aggravated.

Beware!!! I have spent over 2 years trying to get FL Blue to correct all the incorrect monthly billing statements they have sent. I was first set up for them to withdraw my monthly premium. For some reason, which they could never explain, they started taking out a whole lot more money than the amount due. What a nightmare this started. As of today I am still dealing with incorrect billing. I now get paper statements and they still can't get the amount due correct. I have submitted many, many requests for a review of my account but the department responsible has not performed their duties. They just want more money without explanation.

BCBS FL Customer service is a nightmare. This Filipino's worth just a dollar in a month. If you call to fix any issue on your denial claim they will never solve your problem because they don't know how to fix it. Just to check claims status they will take minimum 45 mins. I'm serious. Thank God they have Availity. But once your claim is denying incorrectly I bet you will cry to get it reprocess. Their process knowledge is zero, politeness zero. There is nothing I can give them a positive comments. WORSE WORSE WORSE Customer Service. They need proper training. Right now I'm calling to BCBS FL and have been holding for more than an hour. Wasting time.

I have been in the medical field for over 30 years now. BCBS of Florida has turned all accounts over to the Philippines or New Mexico, we can't talk to get any patient's benefits or if they need authorizations unless we go through off shore. They are extremely rude. They don't care if they provide us with the incorrect info on our patient's cause what are we going to do. If we ask to speak to someone in Florida, they state they are no longer allowed to transfer us to Florida.

I have had MyBlue insurance in 2016. It's the end of July and I have not been yet able to see a primary doctor. Every time I am assigned one, when I try to get an appt. They are no longer accepting this plan. NOT EVEN THE COUNTY HOSPITAL'S Doctors! Last Dr assigned was a nephrologist. Not even a primary! When I got to their office SURPRISE! Customer service is terrible. This company is crooked and a bunch of thieves. Takes premiums and we have NO access to medical care!!! Do not sign up Florida MyBlue!

Through an unexpected back injury in September, 2015... I was suddenly thrust into the world of Marketplace Insurance, since I was/am no longer able to work. I had NO INCOME, but FL could ONLY offer an exemption on being penalized on my taxes OR purchasing insurance via the Marketplace (based on my 2015 income). I was still hoping to get my injury fixed & chose FL BLUE HMO PLATINUM, thinking I would/could get the BEST medical care (ALL of my doctors were on the HMO list at enrollment in December, 2015 through an insurance AGENT).

My first time with Florida Blue hopefully my last. Since I signed up with Florida Blue/Marketplace 01/2016. I have had nothing but a headache dealing with them. Long wait times, poor, horrible customer service, cancelled in error on numerous occasions, very inconvenienced so therefore I had to wait longer to go to a doctor, because no insurance. The new policy they issued they made it effective January 2016 instead of May 2016, another error so they cancelled the new policy to issue an effective date of May 2016 and charged another binder payment which was very stupid. It's really sad that I have gotten to the point. I do not want to contact them for anything, I rather pay out of pocket. Florida Blue/Marketplace need to get it together. Just horrible!

I saw your article about Florida Blue Health Insurance coverage. When I first enrolled with MyBlue I thought I was upgrading from Coventry which I had since the beginning of the Government Health Insurance. I checked before the switch to be sure my primary physician and others accepted this plan. Shortly after beginning, my primary physician stopped accepting Florida Blue (MyBlue). When I tried to find a different PCP I found that the only ones that accepted my plan were at the county health clinics, where for the most part is for people with no insurance and the homeless.

Customer service is horrible. They treat you as if they don't care because they don't. You can get no help whatsoever and when you want to ask me to a manager there is nobody, only a supervisor who won't do anything but try and get you off the phone. You cannot get an appointment to see any primary doctors because all their appointments are two or three months out and they don't care to help you. I finally got an appointment with a doctor but because their website says they are no longer accepting new patients they would not make them my primary but I still have no doctor's appointment. I call them for help and they tell me to go to an emergency room. One big joke of a company. I will never ever use their services again and canceling insurance immediately.

FL Blue has now decided to no longer cover my MS specialty drug Copaxone and none of the plans offered to my employer have this coverage. No one has been able to answer my questions, no one calls me back. I have to go through the drug support staff to get results between FL Blue and Caremark, the prescribing pharmacy and it usually takes at least a week. I am on a 40 mg injection drug, taken 3 times a week and it takes 10-12 days to get it refilled. Discovered after 2 months of inquiries and a ton of paperwork, I cannot be on this drug, the best one on the market, anymore. Just in time for re-enrollment in my employer's plan this week.

Changed my policy in October 2015, without legal authority, which changed benefits from co-pay to co-insurance subject to deductible. Prior to and subsequent to October 2015, my plan was a $20 co-pay. I appealed this beginning in November 2015 by contacting 4 times via email and not once did they reply. In March 2016 I finally got in contact with the supposedly correct person who said he would reprocess the claims and he never did. I called back in late April and was told they would reprocess the claims. They never did. I sent a scathing email with lots of cursing and got a reply stating they would correct the problem within 2 weeks - they didn't. Called today and they are ignorant. Time to send certified letter to CEO.

I call FB and told them I was turning 65 in May and wanted to know what I needed to do as I was going on medicare and my wife was on my policy. I was told to call back a month before my birthday which I did. I was then told when I signed up for my wife that everything was handled and my wife got a new policy and they contacted healthcare.gov and everything was finished and nothing we needed to do. To my dismay the only thing gone he started a new policy for my wife and did nothing with the 2 policy they were to cancel. After 5 to 6 calls to FB I was informed that my policy was not cancelled and it would take a month. Now I am getting late bills for the policy that was to be cancelled and I am paying for my wife's new policy. I need help!!!

I live in the Orlando, Florida area where the major hospital here is "Florida Hospital", but it is not on the list of accepted hospitals for Florida Blue. Trying to have surgery is a nightmare! Today I spent 3 hours calling and waiting to speak to people on the Florida Blue customer service line. After several very long, discouraging, and fruitless phone calls, I learned that everyone you speak to is in a "call center" in the Dominican Republic. The place is loud, the people don't help you, and they deliberately put you on hold while they pretend to "check on something". I wanted to throw my phone!!! Florida Blue is the worst company ever.

This company is beyond bad. I had a problem with my bank account and had to cancel my policy under the impression that I could reinstate my policy back on. Literally one day later I called back and they did not allowed me to reinstate the policy, told me that they have no notes on the account about the agent telling me anything and there was nothing they can do. Rude, short answers, and not willing to help at all. Seems like a company that do not care to keep me as a client or try to help at all. Do not recommend this company at all.

I signed up for insurance through Healthcare Marketplace. When comparing plans, there was nobody even close. First 2 office visits at no charge. I see a Dr. monthly for a chronic issue. He is a internal medicine specialist. He is a upper-class Dr. so I wasn't surprised he was not on list for in network. I had bronchitis and he wanted to do some test in office. I was reluctant because I thought I would have to pay out of pocket. Staff told me that insurance covers it. Next visit I basically got a physical also with blood work. Dr. office told me they would submit claim and then I would owe the difference. Next month came they told me "Insurance covered everything 100%." I only have 1 negative issue. One of my medications is on a amount limit. I take 2.5 pills a day, they only allow 2. I have to pay out of pocket the 15 pills a month. I am saving a ton money, compared to before I purchased policy. We are on the 5th month of coverage and no issues.

I have been with Florida Blue for three years and taking the same HIV meds for seven years now. Today Florida Blue is now attempting to tell my doctor what medications I should be taking weather it is a good choice or not. I take my meds and have no major health concerns. When did Florida Blue get in the business of telling doctors what medications will work best.

On 12/2015 we signed with Florida Blue thru the marketplace because it had all our Specialists and PCP at the University of Miami. My husband has cancer and it's on the list for a multi organ transplant so it's very important that he continues with his Doctors. In April we were assigned of PCP from a clinic by the name of Clinicasanitas. After hundreds of calls and treatments cancel because we needed referrals but they had changed our PCP. They continue to state that UM Doctors had close panels and that's the reason they changed our PCP. I called UM many times and they always stated that all their Doctor's panels are open except Dr. **.

I've been dealing with Blue Cross for almost two months for a refund they promised they'd return to me. First they said it would be in my account 3-5 business, two weeks pass no money. I call them after two weeks. They told me they didn't have an account number and that it would be sent through the mail. A month roughly goes by, and still no check. I called them up today and they said that it hadn't been sent out. And that it just got approved today. Today through the billing company. I call the billing company and they said that they have no clue why it hasn't been sent out yet. And that it had to go through the problem department. When I asked for the problem department's phone number, she couldn't supply one. She as in the phone representative that goes by the name Shelzia. She said that she will call me back and that is what I'm waiting on.

My family has had medical insurance with Blue Cross and Blue Shield HMO State of Florida since 2014. I have corresponded with them and the Marketplace and in 2014 alone, have spoken to 200 representatives over the phone. By speaking to representatives and supervisors, I was eventually in tears about every time I had to call. Now it is 2016, and we still need medical insurance. My son who has epilepsy since age 15, trying to get the correct medication for him has been really a chore. The insurance of 2016 is quick to approve a generic for him, but in the past, he was been on several generic medications and he has had seizures on those meds. The only medication that works for him is Lamictal XR (extended release), it stays in his system.

They have rejected every claim sent to them saying I am not insured then when I call they state that I am insured and they are not sure WHY it is kicking claims back. They say it will be checked into and they will call back and no one ever calls back. I have called two days in a row and their systems are down and they do not know when they will be back up. In the meantime I have doctor's appointments that they give preauthorization for and then do not pay.

This is a very bad company. I had an insurance with them in 2015 that I never used. In 2016, I took a new coverage with this same company. They did not cancelled my previous insurance. So, from this previous account, I have a huge delinquent amount of money according to them. They said that for cancelling this account I have to call the Marketplace. I did, I called the Marketplace and they cancelled an account, opened a new one. They did this many times. Now I have more than 3 accounts with Florida Blue. However, any of them is active. So, I actually do not have an insurance right now.

It is now April, and I have been fighting with Florida Blue since January. They signed me up, and sent me an introductory letter and membership cards. I have paid my policy every month, but they say I don't have insurance. I have talked to fifteen people at the company, including five supervisors, and they have given me five "escalations," which means they looked into my situation, but they still can't find my paperwork. I have hired an attorney with a $2,500 retainer to get the thing solved, because my wife and I must have health insurance. We don't have $2,500 to throw around, but we have exhausted our capabilities with this company. They don't care, and we can't sleep because of the worries. What a nightmare, all so we can get health insurance.