Bankers Life & Casualty Life Insurance Reviews

Signed up for medigap plan as of January. First claims in April, and every one of them is being rejected. Customer service keeps telling me different things about why. They asked me to fax information which I did, and it's not helped a bit. Agent, Harry **, is completely unresponsive and useless.

My dad had a life insurance policy. It was supposed to help my mother pay off her house. But he's gone now and they are claiming it is no longer active. CROOKS!!!

I am not pleased with this company at all. My brother passed away. I got his death certificate, turned it in to the company, which is a 30-40 min drive. I fill out my paperwork, gave them the death certificate, which had pending as COD. They rejected the claim and I had to do some legwork to get it right. After over two weeks, I finally got it and sent it back that’s been over 10 days ago. I called only to be told it hasn’t been processed. Mind you, my brother passed Jan 5th, and I turned it in that time Jan 16. It’s almost 2 months later and nothing. I have another policy for my child with them but wish I could take it somewhere else. I paid that policy for over 6 years, and the way it’s going, it’ll probably be 6 years before my payout.

Worked with Bankers Life for a little over 3 years. Would not recommended it as there are so many other companies that have better pay and way better leads. On top of the fact that they still take a very long time to process anything when it comes to claims. I have a policy with them and when I went to borrow against it, really blew my mind on how it's 2026 and they are still conducting business as if it was early 2000. There are a lot of better companies that have better customer service and faster claims process. For those agents looking to start here, Run!!! So many other companies that will work with and not take your money and pay better. Do your research.

I used them to start my IRA and medical insurance when I retired. Very very bad communication, our investor was very bad in answering my questions. And a separate person was used for health insurance. Both were a joke! Sorry we took this path with both parties. Don't even have their own app to keep track of weekly gains or losses.

You cannot reach people that make the decisions at Banker's Life. Only operators take calls and pass on their version of your message. It took 6 months and 2 re-sends of applications and documentation to get my father's long term care started. That gets negative 5 stars. Our second rodeo was shorter for my mom, but still took about 2 months and several phone calls. Once benefits started, they were efficient and sent checks with accurate documentation of payment. That gets 4 stars.

I keep getting Bankers Life letters from my agent but she is not returning phone calls nor emails. All of my emails are returned as mailer - daemons! I have not heard from her & have no idea if she is ok or not? Is she still with bankers life & now I read on internet that this insurance company is in liquidation (2024 & 2025)???? I have already sent emails to bankers life through their still running website & keep receiving letters from BL, as well? Are they in (2025) business in usa still or are they being liquidated 100 %? No one seems to know these answers? What is going on? In October 2025?

I just wanted to take a minute and write a review about Bankers Life. Kudos to the Va Beach office (located in Chesapeake). It was refreshing to deal with a company that comes to you and explains everything they do in person. I can use technology but when it comes to business I would rather deal with someone face to face and when I need my agents they respond quickly and professionally.

I cannot believe this company is allowed to continue to do business. They are completely incompetent. They misentered my Date of birth. The process to correct it took over 3 weeks. They employ people with accents so heavy I cannot understand them. Often their comprehension of the English language is very limited. No matter what you say they just keep repeating the same phrase over and over. When you ask to speak to a supervisor they ignore your request. The website is awful and the process for explanation of claims is worse. I wished I never agreed to purchase my plan N from them. Biggest mistake in a long while. If you are reading this review please do not believe a word the agent tells you. They really don't even rate a one star. The local agent? Disappeared. Barely heard from again. No interest in customer service. Just as soon as I can I will be switching from Bankers Life/Washington National. STAY AWAY! FOREWARNED IS FOREARMED.

Bought a supplementary plan in 2007 for cancer. Unfortunately I was diagnosed with cancer in 2023. I have been unable to collect for any of my covered services in my policy. Unable to speak with a claims person, I just get generic letters that are so vague they don't really say anything except my claim has been denied. And when I call customer service a representatives just reads the generic letters. Supervisors never call back. Don't get any policy from Bankers Life because they never pay out!!