Bankers Life & Casualty Life Insurance

Tim ** is a hard worker and good listener. He pushed thru with our best interests in mind. Kept us informed every step of the way. He spent quite a few hours at our home more than once and was always quick to respond if I called or texted.

When father needed care and entered a long term care facility, I discovered going thru his paperwork this policy that he had been paying on for 20 years + .Over $ 70,000 paid out and in the end $ 0 collected from policy. Beware of any ltc policy and avoid at all cost working with Bankers Life.

My mom had a life insurance policy for $5,000 for many years. When she passed in 2019 my brother filed on this claim & BL denied us. I kept asking him for the paperwork to show a friend who is a probate lawyer. He passed from covid the following year. His partner gave me all the paperwork for my mom's policy. I am so grateful for my friend & lawyer David **. He got all the needed legal documents BL asked for saying the policy was payable. I went to the Stafford office to submit paperwork in person & no one was there. I must of called 20 or more times the same day before I was able to speak to a live person. I asked why the office was closed during operating hours & they said someone would be there shortly. Gave the rep the paperwork & she said someone would contact me after they reviewed everything. Waited & waited then my brother's partner sent me a letter that BL had issued a check but didn't know where to send it.

My mother paid in for 20 years. At age 88 she is legally blind and almost totally deaf. Not good enough for coverage. Her payments went to the shareholders for their secure retirement. I called numerous times and just got the run around from some call center and always the quote, "There is no guarantee of coverage.". I finally cancelled her policy! Please, save your money!

I've called the customer service number numerous times, I'm calling from a provider office; the prompts state to press two for providers, I press 2 and it keeps going through the recorded greeting and won't accept pressing any keys on the phone pad. I've tried pressing all the keys to avail. It's 9:23 AM Central Time, I'm calling within calling hours 7a to 7p. (which I've heard over and over). I'm trying to Google other numbers but they all lead back to this number 800-621-3724. Awful, awful service. Then the reps wonder why we're ** off by the time we do get a live rep. Get it together BANKERS!!

This company has been fined by the US government (2004 and 2007), and has been the subject of class action lawsuits (2018), but still knowingly and willingly violates the federal Do Not Call list regulations (i.e., violates the federal Telephone Consumer Protection Act (TCPA)). Our phone number has been on the Do Not Call list since 2003. Yet, we received regular calls from Bankers Life sales reps in the period October - December 2022. They even kept calling when I specifically told them to not call again. Why would you consider doing business with a company that knowingly, willingly, and repeatedly violates federal law? What are the chances that they will act fairly and within the law when you try to collect on a policy claim? This company is run by mobsters in suits. Avoid having anything to do with them.

Secondly, a claim was denied for my father in law's life policy because he kept regular yearly checkups for a stent he had 15 years previously. No other issues in the last 15 years. They are just looking for a reason to deny paying the claim. We had previously thought about using this company personally, but after this whole debacle, I would never consider using them. Also, it took them 5 months to tell us that they were denying it. Please take my advice and do not use this company.

Good morning. My name is Vaughn **. I would like to tell you of my recent experience with Bankers Life and Casualty insurance company. On October 19, 2022 my sister passed away. Two days prior on the 17th, I contacted the insurance agent to inquire about her life insurance. At that time, the agent noticed that the change of beneficiary that they acknowledged receiving in 2007 was never submitted to the National office. At that time he explained that it would take 24-48 hours to correct it. Fast forward to the 19th. She passed away. I contacted the agent again. It was still not corrected at that time he said he would expedite it for correction.

My agent, Justin, was so helpful. He helped me with the proper policies for my whole family. I had a lot of questions and he was very knowledgeable. He is a financial advisor as well and is helping me protect my assets too!

My Mother paid premiums for many years with two Long Term Care Ins. Companies. Bankers Life has made the claim process go on for months with one technicality after another. They add another request for information every time you call to find out why the last info they said would be the final info needed to pay a claim has not sufficed. Do not put your loved ones and power of attorneys through this hell. My advice would be to avoid Bankers Life for LTC Insurance.