Bankers Life & Casualty Life Insurance

I've called the customer service number numerous times, I'm calling from a provider office; the prompts state to press two for providers, I press 2 and it keeps going through the recorded greeting and won't accept pressing any keys on the phone pad. I've tried pressing all the keys to avail. It's 9:23 AM Central Time, I'm calling within calling hours 7a to 7p. (which I've heard over and over). I'm trying to Google other numbers but they all lead back to this number 800-621-3724. Awful, awful service. Then the reps wonder why we're ** off by the time we do get a live rep. Get it together BANKERS!!

This company has been fined by the US government (2004 and 2007), and has been the subject of class action lawsuits (2018), but still knowingly and willingly violates the federal Do Not Call list regulations (i.e., violates the federal Telephone Consumer Protection Act (TCPA)). Our phone number has been on the Do Not Call list since 2003. Yet, we received regular calls from Bankers Life sales reps in the period October - December 2022. They even kept calling when I specifically told them to not call again. Why would you consider doing business with a company that knowingly, willingly, and repeatedly violates federal law? What are the chances that they will act fairly and within the law when you try to collect on a policy claim? This company is run by mobsters in suits. Avoid having anything to do with them.

First can I just say, they have the worst customer service representatives. Most are foreign and barely speak English. When I called, they would give information and say that something was completed. Then when called back a few weeks later, was told that it had not been completed. This happened time and time again.

Secondly, a claim was denied for my father in law's life policy because he kept regular yearly checkups for a stent he had 15 years previously. No other issues in the last 15 years. They are just looking for a reason to deny paying the claim. We had previously thought about using this company personally, but after this whole debacle, I would never consider using them. Also, it took them 5 months to tell us that they were denying it. Please take my advice and do not use this company.

Good morning. My name is Vaughn **. I would like to tell you of my recent experience with Bankers Life and Casualty insurance company. On October 19, 2022 my sister passed away. Two days prior on the 17th, I contacted the insurance agent to inquire about her life insurance. At that time, the agent noticed that the change of beneficiary that they acknowledged receiving in 2007 was never submitted to the National office. At that time he explained that it would take 24-48 hours to correct it. Fast forward to the 19th. She passed away. I contacted the agent again. It was still not corrected at that time he said he would expedite it for correction.

My agent, Justin, was so helpful. He helped me with the proper policies for my whole family. I had a lot of questions and he was very knowledgeable. He is a financial advisor as well and is helping me protect my assets too!

My Mother paid premiums for many years with two Long Term Care Ins. Companies. Bankers Life has made the claim process go on for months with one technicality after another. They add another request for information every time you call to find out why the last info they said would be the final info needed to pay a claim has not sufficed. Do not put your loved ones and power of attorneys through this hell. My advice would be to avoid Bankers Life for LTC Insurance.

This is the worst company and people to deal with. I have been dealing with them for 2 years on my mother's behalf. Once you understand how to submit a claim, they change the process. They leave the old process, ex: their website, working so that you do not know it is no longer used. They make excuses, and blame the facility, IMO hoping to get the family arguing with the facility. They are spiteful, hateful, and do not care how they keep from paying. The people you talk to about the claim are not in charge, they are hired help. IMO that is because honest folks would not be a part of the scandalous activity. I don't know how they sleep. How many crimes have been committed for greed?

I wish I could give this company a (-) negative 1,000!!!! I first filed a claim in January 2021 and they have given my family and I the run around for the last 6 months! I must admit that everyone (for the most part) has been very nice when I called. But that's all they have going for them. Banker's Life is extremely UNORGANIZED and they lie lie lie through their teeth! The claims department does not have a telephone number so the insured has to rely on un-updated notes from the customer service department. I had one associate that hung up on me!!!! Another associate was so very nice and promised me over and over again they they would call me back and of course that never, ever happened. Absolutely unacceptable. I contacted this company at least twelve times for the same issue!

It is almost impossible to get someone, on the phone. God forbid if there is A death, & the third world country operators just keep repeating the same word over & over again. Hey if you need those services you just as well go out of business. Ms Dell & Ms Carol should never answer the phone- to talk English.

If I could rate Bankers Life less than one it would be ZERO! I have never had an account with any business that I could never reach a human being when I called them. It is all an automated system. I tried three different numbers that I finally found for Customer Service and they all had the same automated system. The only way to contact anyone is to email, text, or call your insurance agent. The other problem is, I created an online account with them. I only ever had one successful sign in.