Bankers Life & Casualty Life Insurance Reviews

My mother purchased a modest life insurance policy with Bankers Life and paid her premiums on time with auto pay. I am the sole beneficiary to the policy. The day after she passed away of natural causes I called the company to make a claim. I explained to the representative that I needed the money to cover my mother's final expenses that I could not afford otherwise. After taking all of my information over the phone, the representative told me the claim process would take 2 to 5 days and it would take an additional 7 to 10 days to receive payment. This was not ideal. It meant my mother would be left at the cremation company all of this time, which I explained to the rep.

Banker's stated that because my mother has Alzheimer's, any future claims will most likely be denied due to her issues and would be considered a pre-existing condition. Even though we tried to process another claim for her care not related to Alzheimer's, it was DENIED because she could not "come home and take care of herself for 6 months!" When my mother bought this policy, she thought that she was doing the right thing for her care in the future. It has been a challenge every time we tried to process a claim. DENIED AGAIN!! READ THE POLICY WELL BEFORE YOU BUY IT!! They word it to work out for their own benefit.

My mother had a small policy (I think it was about $10K?) for "final expenses." She passed in 2020, at age 76. It was a simple process to submit her death certificate to Bankers Life, and I received a check from them within days. It was a great relief to have funds to take care of things at that time. So I certainly have no complaints, based upon that experience with the company. I am currently recommending Bankers Life to a friend who is looking for a similar whole life policy for final expenses.

I have been fighting for months for reimbursement for my husband's long-term care. I have the paperwork showing the facility submitted everything BL&C required and still no reimbursement. I just contacted the Insurance Commissioners and the Florida Office of Insurance Regulations. Hopefully one of the above will get BLC to do the right & honest thing!

My father Donald ** was insured by Bankers Life and Casualty Company for long-term insurance. He passed away late March of 2024 but he was at two different care homes prior to that and I've tried to get the Bankers Life company to compensate for what was paid for those care homes under their policy and provided them all the documents they need, his entire medical history, everything they wanted but they keep nitpicking the itemized bills saying it's not what they're wanting. They don't show exactly what they want in any visual form. What the care home facilities have been providing have shown individualized monthly fees--what they charged for a room and board which is exactly what they said they wanted. It's the only thing that is preventing them from paying out.

Bankers Life is an MLM a multi-level marketing scheme almost like pyramid scheme. The only way you will make any real money is if you push products and plans that are so expensive the client can't keep up the payments so they lose and you lose. Because Bankers keeps all the commission. Meanwhile, you have to find more clients to replace the old ones. Only to make the top-level executives more money. Also the top-level managers harass you into constantly making more money for them. They tell you about all this money you'll make while in actuality you're losing money the whole time. It's all a big scam.

I have a casualty policy. I've had it only a little over a year, I was diagnosed with breast cancer in May. Filed a claim in May and each time I try to review I'm told they're waiting on my medical records each time I call. Then I was told they received my medical records June 14th, and it was forwarded to another department June 17th. I followed up again only to be told they are waiting on Medical records AGAIN!! I thought you said you have my medical records? I think they are trying to find a reason not to pay. I have life insurance with them but thinking about canceling that policy because of all the inconsistency of the follow up information I'm getting. I can't speak with a supervisor or anyone else... May have to get an attorney.

Bankers Life has been the most horrific company to deal with! My 96 year old dad has paid for long term care insurance for over 20 years and now the past 6 months I have been working on his claim as he now has in home care. They have many, many excuses that they haven't received all the documentation, the claim is under review, etc. I follow up on every call and know they received everything they have asked for and they still tell me the claim is "under review". I have filed a complaint with the insurance commission, hopefully that will get us somewhere.

Bankers life takes months to make the payments. They always have an excuse to not pay. I have sent them the notes, invoice and front and back of check thru mail, fax and downloaded on the computer. I call them and get an out of country call center. I ask to speak to someone in the United States and get no one to answer. Have no corporate number to call. Agents are nice in the US but can't help me to get the claims paid. Filled out complaint form thru the California Department of Insurance so maybe they can help. I would not ever suggest anyone buy insurance of any kind thru Bankers Life and Casuality. We also have a policy thru CNA insurance, and they have a much nicer and understanding customer service and payments are on time.

To start with, I would bet and almost guarantee that no one has ever submitted a successful claim the first time. If you have never had to do this before you positively not submit an approved claim the first time Bankers (waiting for) Life (to end). I consider myself as a professional BL claimant at this point. I have called customer service at least 50 times and our local office over 10 times. Basically, no one will tell you exactly what the require for the claim. You can download the instructions and try yourself, but they will not approve it right away. They will require some documentation that you have not been aware of previously. This may go on by different "CS" employees for some time!

I would give them no stars if I could!!!! This was a horrific experience when my mom passed and my dad. They did not tell me I needed certain docs and kept saying they did not have docs I sent 3 times. Just got off of phone and they told me all they had was the will. I asked for a supervisor and she said no they have everything but they need the document from the court saying I am executrix. They never put that in their letter. I gave them the will that was notarized but now need court doc.

Beware of this company! I was charged for a premium just for asking for a quote! I was never told they would do this! They also considered me high risk but wouldn't explain why unless I asked for a review from the underwriter. They were quick to take my money but it will take them 2 weeks to return it. Ridiculous!

Not sure why all the bad reviews. My agent is always in contact with me. I have not had to use the 1800 number yet. I purchased my Mom a long term care policy from them, it is such a blessing having someone come out to my house to help us with my mom. I'm very grateful my agent told me about this product.

I have had a policy with this company for 40 yrs +, I ALWAYS got my monthly statements and paid them, I realized that I had not gotten a statement in a while so I called and THEY HAD CANCELED MY POLICY!!!! I told them I had not received any in a while and I ALSO DID NOT RECEIVE A CANCELATION NOTICE!!! I would have paid my payments!! They sent me forms to fill out and got a letter yesterday saying sorry!!! SO, BECAUSE THEY SLACKED ON SENDING ME MY STATEMENTS I'M OUT ALL THAT MONEY!! I WOULD NOT GO WITH THEM OR TRUST THEM

Pushy sales people that lie and could care less about their clients. They are only interested in selling overpriced products that could be purchased at another company for less money. Do Not do any business with this company.

After my father's passing, Banker's Life overlooked one of my four siblings as a beneficiary and sent checks to the three of us. After I alerted them to this error, Banker's Life has not responded to my emails and phone calls. When I asked them to provide a breakdown of how they came about the new disbursement amounts. The bottom line with the whole mess is Banker's Life is not answering my emails (it's been 12 days) and the original salesperson who sold my father the policy is not returning my phone calls. I have been respectful and professional in ALL of my communications with the company, so I am disappointed a REAL person has not contacted me.

They will do everything they can to not pay a long term Healthcare claim. Do not waste your money. Mountains of duplicate requests. Just try to wear you down. Paid into the policy for almost 30 years and will probably receive nothing. I hope they are proud of themselves.

Please please whatever you do, do not buy any insurance with this company! If you have a policy please cancel or transfer! The customer service is horrible! You will never get a straight answer or sincere reply from anyone. They made a mistake with my mother's payout and are refusing to fix it. I am now forced to get a lawyer every time I called for 5 months, I couldn't get a supervisor or corporate's information. Every number you dial goes to their outsourced call center!

Tim ** is a hard worker and good listener. He pushed thru with our best interests in mind. Kept us informed every step of the way. He spent quite a few hours at our home more than once and was always quick to respond if I called or texted.

When father needed care and entered a long term care facility, I discovered going thru his paperwork this policy that he had been paying on for 20 years + .Over $ 70,000 paid out and in the end $ 0 collected from policy. Beware of any ltc policy and avoid at all cost working with Bankers Life.

My mom had a life insurance policy for $5,000 for many years. When she passed in 2019 my brother filed on this claim & BL denied us. I kept asking him for the paperwork to show a friend who is a probate lawyer. He passed from covid the following year. His partner gave me all the paperwork for my mom's policy. I am so grateful for my friend & lawyer David **. He got all the needed legal documents BL asked for saying the policy was payable. I went to the Stafford office to submit paperwork in person & no one was there. I must of called 20 or more times the same day before I was able to speak to a live person. I asked why the office was closed during operating hours & they said someone would be there shortly. Gave the rep the paperwork & she said someone would contact me after they reviewed everything. Waited & waited then my brother's partner sent me a letter that BL had issued a check but didn't know where to send it.

My mother paid in for 20 years. At age 88 she is legally blind and almost totally deaf. Not good enough for coverage. Her payments went to the shareholders for their secure retirement. I called numerous times and just got the run around from some call center and always the quote, "There is no guarantee of coverage.". I finally cancelled her policy! Please, save your money!

I've called the customer service number numerous times, I'm calling from a provider office; the prompts state to press two for providers, I press 2 and it keeps going through the recorded greeting and won't accept pressing any keys on the phone pad. I've tried pressing all the keys to avail. It's 9:23 AM Central Time, I'm calling within calling hours 7a to 7p. (which I've heard over and over). I'm trying to Google other numbers but they all lead back to this number 800-621-3724. Awful, awful service. Then the reps wonder why we're ** off by the time we do get a live rep. Get it together BANKERS!!

This company has been fined by the US government (2004 and 2007), and has been the subject of class action lawsuits (2018), but still knowingly and willingly violates the federal Do Not Call list regulations (i.e., violates the federal Telephone Consumer Protection Act (TCPA)). Our phone number has been on the Do Not Call list since 2003. Yet, we received regular calls from Bankers Life sales reps in the period October - December 2022. They even kept calling when I specifically told them to not call again. Why would you consider doing business with a company that knowingly, willingly, and repeatedly violates federal law? What are the chances that they will act fairly and within the law when you try to collect on a policy claim? This company is run by mobsters in suits. Avoid having anything to do with them.

Secondly, a claim was denied for my father in law's life policy because he kept regular yearly checkups for a stent he had 15 years previously. No other issues in the last 15 years. They are just looking for a reason to deny paying the claim. We had previously thought about using this company personally, but after this whole debacle, I would never consider using them. Also, it took them 5 months to tell us that they were denying it. Please take my advice and do not use this company.

Good morning. My name is Vaughn **. I would like to tell you of my recent experience with Bankers Life and Casualty insurance company. On October 19, 2022 my sister passed away. Two days prior on the 17th, I contacted the insurance agent to inquire about her life insurance. At that time, the agent noticed that the change of beneficiary that they acknowledged receiving in 2007 was never submitted to the National office. At that time he explained that it would take 24-48 hours to correct it. Fast forward to the 19th. She passed away. I contacted the agent again. It was still not corrected at that time he said he would expedite it for correction.

My agent, Justin, was so helpful. He helped me with the proper policies for my whole family. I had a lot of questions and he was very knowledgeable. He is a financial advisor as well and is helping me protect my assets too!

My Mother paid premiums for many years with two Long Term Care Ins. Companies. Bankers Life has made the claim process go on for months with one technicality after another. They add another request for information every time you call to find out why the last info they said would be the final info needed to pay a claim has not sufficed. Do not put your loved ones and power of attorneys through this hell. My advice would be to avoid Bankers Life for LTC Insurance.

This is the worst company and people to deal with. I have been dealing with them for 2 years on my mother's behalf. Once you understand how to submit a claim, they change the process. They leave the old process, ex: their website, working so that you do not know it is no longer used. They make excuses, and blame the facility, IMO hoping to get the family arguing with the facility. They are spiteful, hateful, and do not care how they keep from paying. The people you talk to about the claim are not in charge, they are hired help. IMO that is because honest folks would not be a part of the scandalous activity. I don't know how they sleep. How many crimes have been committed for greed?

I wish I could give this company a (-) negative 1,000!!!! I first filed a claim in January 2021 and they have given my family and I the run around for the last 6 months! I must admit that everyone (for the most part) has been very nice when I called. But that's all they have going for them. Banker's Life is extremely UNORGANIZED and they lie lie lie through their teeth! The claims department does not have a telephone number so the insured has to rely on un-updated notes from the customer service department. I had one associate that hung up on me!!!! Another associate was so very nice and promised me over and over again they they would call me back and of course that never, ever happened. Absolutely unacceptable. I contacted this company at least twelve times for the same issue!