Bankers Life & Casualty Life Insurance Reviews

The rest of the time, every single time I tried to sign in, a screen with a red triangle with "PING" in it popped up with an error message so I was unable to sign in. I even created a new account with a different password. After I created the new account I tried to sign in immediately but when I did the PING screen popped up, once again, not allowing me to sign in. I have created a new account in the same day, several times, with a different password each time and I still could not sign because of PING. I have no idea what PING is and why, for whatever reason, it has anything to do with my online account.

I am sick and angry that my insurance agent convinced me to take out a Bankers Life Medicare Supplemental policy! If I can ever get into my online account I am going to close it immediately. The last thing is, I received an email from PING saying that there had been a request to change the password for my online account. I have no idea why PING, instead of Bankers Life, sent me an email regarding this. I don't understand why PING would be involved in my online banking or in control of sending me emails. I have never been able to sign in to my online account.

Later I again called customer service. This time, to tell them about my statement arriving after my payment was due. I then attempted to pay my bill, online, through my new bank. Bankers Life did not accept the payment, though my bank attempted to send it. Bankers Life did not contact me about refusing the payment or giving me a reason why. (I still don't know.) I kept calling the company to say I made a payment, but was still being billed. My mail continued to be sent weeks after the statements were sent, having passed my due date. I went on Banker's Life website and tried to pay it from there. By now, several months have passed. The payment routed through my bank, once again, did not go through.

After more delayed statements and correspondence, always arriving past the time given to take whatever action was requested. Banker's Life was trying to contact by e-mail. My computer was not set up. I called again to say I wanted to make my full payment. At that time, I was told that my payment was being taken directly from the balance in my policy. I asked to have payments again reverted to me. She said that I would have to apply for reinstatement of my policy first. My whole life had been cha and would end in a few years, after the money in that policy had run out.

I got the paperwork to apply for reinstatement. I returned the application, was visited by a Banker's Life agent, who also filled out an application for me, and called a company, as directed in (once again) delayed mail, to conduct a telephone interview with a nurse. I did all of this and then was notified that I didn't meet their underwriting standards. I received this letter two weeks after it was mailed.

My health has not changed significantly since I took the policy out in 2012. I now have non life threatening back issues, that have surfaced. All of my other health issues are well controlled by medication, as they were in the past. While all of this was going on, the company kept taking my payments from the policy. If I had realized that the loss of my policy was impending, I would have cashed it out sooner and benefited from a larger payout. I am going to seek legal remedy for this. This company has been poorly run and communication deficient since this whole journey began.

Original Review: Aug. 27, 2020

Beware of this company and its agents. while I was in research stage shopping around and getting quotes, this company said the only way to get a quote is to get the whole application filled out (INCLUDING MY PERSONAL BANK ACC.) I trusted the company and the agent and did so. At the end I decided to go with AIG, however this company without notifying me has charged my account for past 12 months. This is while they don't even have my signature on the contract/agreement. This has never happened to me in my life, and something I never expected from such a company. Now I am requesting bank to dispute the charges, and trying to get hold of someone at the Bankers company who cares to listen! Lesson learnt the hard way! Hope it helps someone who considers dealing with this company.

The agent said he would and would need to come out in person to have a signature which sounded reasonable and when he was here he said there was an "extra" their insurance company that the "government" provides low income seniors with free things like transportation to Dr appointments, over the counter meds, etc for no cost to them. I said, "She has her two insurances and we weren't interested" so he said it couldn't hurt to have the catalogue and she wouldn't have to order from it. I couldn't get rid of him so signed for the catalogue.

A few days later I got a letter from a company named Humana saying "Thank you for choosing a Humana Gold Plus SNP DE HMO) Medicare Advantage plan". etc. He had disenrolled her from the standard Medicare plan and enrolled in this Humana plan instead without my knowing it or her needing or wanting it so that even her medication drug plan was hijacked and cancelled, with a letter saying she was disenrolled in it. That means she can't go to her usual specialists, may have to find somewhere to live with her severe dementia and heart problems instead of the nursing home. I was stunned. Had no knowledge of the company. He conned me and used the supposed agreement to the Humana catalogue to use to drop her insurance and enroll her in this unknown unaffordable and not useable plan without my legal permission. Elder abuse.

I was on the phone for two hours with Medicare who did not know it was being done without permission or our knowledge. He won't return calls and his supervisor called schmoozing and offering to get her the same drug plan in a month etc. Medicare head person for this state called today and really really listened and helped. Is reinstating her and nullifying the policy (unless it is his supervisors impersonating Medicare). I am not done with this. Hope to file Elder Abuse and Insurance Fraud charges against him. Sigh. Please be careful. Lots of con-men out there.

My husband went to the bank to stop payment and was told we were the second complaint that week about Bankers Life! I also reported them to the state insurance commissioner, who said it would be their word against mine! So I guess it's OK to come into your home and lie straight to your face to sell an insurance policy....completely unhappy with this company and will NEVER recommend them to ANYBODY!

When I talked to my father later, he told me she collected a check from him for a "Cadillac" policy - before the advisor's review. And she scheduled another meeting for him to try to get him to change financial advisors. She told him she thought he was paying too much for his advisor. (His rates are discounted and fair in reality.) That claim was especially insulting to hear after she quoted him a medigap policy that would cost us $1200 more a year than the same policy from Anthem.

After talking to my dad, and at his request, I had told her he didn't want that policy, and that he didn't want the meeting and would not be attending. She ignored my text, email, and voicemails and continued pursuing my father's appointment, pretending not to understand why he wasn't there asking him to come in. She could have called me when she got my first email saying we were not taking that policy and I would have been happy to explain the reason why the advisor didn't recommend that policy - maybe should could have generated a new quote on a different plan and still gotten my father's business. Instead she ignored his family and tried to isolate him to twist him into other contracts that he didn't need or want. Her actions were unprofessional and shameful. I'm not a lawyer but they are probably illegal as well.

When I spoke to her office manager to complain, he apologized and said he would talk to her. Well, I just talked to my father and the agent came to his house since he stopped answering her calls, she is still simply ignoring our requests to stop soliciting him and she told him she just has his best interest at heart. How could she possibly say that when she doesn't even know the scope of work that my father's advisor does? And her insurance quote from Colonial Life was $100 more per month more than what Anthem quoted? That's $1200 more a year for the SAME coverage! Medigap plan coverage is the same from any provider.

What an utterly deceptive agent and office, if she talked to me on the phone with my father and acted like she was agreeing to wait for authorization and then tried to sell him things she knew he did not need and already has - why would she think we would trust her with our business? After I contacted them and told them to stop soliciting my father, the agent went to my father's house directly again today try to pressure sell him in person.

Note: They never clearly identified that document, refused to send me a precise letter explaining their policy or a copy of the company policy itself, and refused to explain why that was not included on the list of documents on the application. They also said I would have to hire a lawyer (250.00/hour where I live) to collect benefits on a 1,000.00 policy. Now there is no guarantee that after I pay the initial 250.00 to the lawyer that my claim will be approved. I have a policy of my own with Prudential. Competition has always been an essential ingredient of capitalism and a free market economy. My advice is to not choose Bankers Life.

Now I get the report and it says my dad died "sudden cardiac death associated with solo motor vehicle crash". Now they said that is natural. They just don't want to out. This is the worst company ever. I paid lots of money every month for many years to this company for them not to pay. I will always tell people now don't ever do business with Bankers Life. They are very bad and dishonest. GOD will get the owner of this company for doing this to people.

My insurance man would not answer our question of how to make a payment after something started to make charges on our bank account and we just wanted to pay it with cash, money order, credit card, debit card, gold teeth, whatever. For over two days we tried to pay because the only option he told us was that there was only one way to pay, that all insurance companies have the same policy and that was that. So, for two days I tried emailing it, I tried it all. He said, over and over that the only way to pay was with an checking account draft period. His attitude was also so uncaring and arrogant so much that I disliked him intensely.

I told him that and he scolded me to the point that I apologized and continued to press on for the two days, so finally my partner got her best friend to use her account, signature and basically sign an agreement to be responsible for everything as if she was committing to a giant responsibility. So, anyway after the two days my partner who is sick and elderly made it to the office with her elderly friend's life signed over. When we made it to the insurance office and my partner went inside to give you her friend's information God told me to get the hell out of that car and stop her. I did. I went inside destroyed the paperwork and stopped it.

I ordered my partner to drop our policies and cut our losses because my gut told me your the level of dishonesty that was happening. Then I went back to our car and waited for my partner to get done talking to the lady who was at that Bankers Life office on Park Place Blvd in Clearwater that we were at. I had destroyed the possibility of payment so I did not care how long they talked. When my partner finally came out and to the car he told me the lady told her to just simply mail a money order. Need I say any more?

I own Tampa Bay Coupon Club and we have a following of over 3,000 Tampa Bay followers so I'm creating a special ad that exposes Bankers Life as well as Colonial Penn who I will also send a copies to various people within the organizations as well as yours to at least try to not have this buried by one of you trying to hide this complaint. All of Tampa Bay will be informed by the end of tomorrow and you can see how well I made this advertisement for you by going to: **. You will have no problem finding out all about me and who I am and my company from that website if you even care enough to go see it.

I posted this to our combined 11,000 followers on social media tonight on Facebook and Google but due to the nature of my advertising business I really need to design the website ad with lots of thought so that my maximum goal will be achieved without staining our website. If this makes you mad and you want to try and sue me then please do. I have everything documented where our insurance rep tried to cause us to be unable to pay and cause our policy to terminate stealing the two thousand or so we had invested over the past couple years. This is what it looks like to me and I can only imagine how many elderly and uneducated people you have robbed? I am sure we will never know.

By the time you read this over 11,000 people will have been sent this letter from all four of my employees which I am causing and accept responsibility for. I logged onto their accounts as I have permission to do and posted this without informing them so come after me, not them. I believe I will have it completed by tomorrows end so add another 3,000 people who are paying attention and pass the information on. The 11,0000 on social media will more than likely pass by it but not all of them. P.S. the agent's phone number is **. I do not have his name. (Just in case it was all his actions instead of on a corporate levels.)

She was 71 and Dad was 74 when the policy was issued. I vaguely remember when they got the policy. They told me that they had gotten this policy to protect their assets and to ensure that they would never be a financial burden to me and my family. After reviewing the policy I found that the coverage would barely pay 1/3 of the actual costs of long term care at a facility. My issues: 1) They were sold a policy that was not appropriate for their age. 2) The policy was unsustainable due to increasing premiums 3) The actual policy would not have covered the costs of long term care. In my opinion they were scammed out of $11,000.00.

How do I know? I know because I know other policy holders whom Bankers Life treat w/ higher esteem based upon the perception that they are **. We're in the same support group because we have aged parent(s) w/ policies from BL. They can show me on paper how their claims are opened with no hesitation from BL. They can show me how their claims are paid timely on a weekly basis. I on the other handle can show them how my loved one's comparable claim gets denied. And I can show them how when a claim is open after an appeal battle, how Bankers Life does not send timely reimbursement.

Customer service is not good. They're always ambiguous and elusive. I am surprise this company is still in business. I am taking this review to social media... especially Facebook for buyer beware concerns. I hope the president of this company (Scott Goldberg) will review how they conduct business and ensure equality across the board.

I vividly recall 2 women coming into my home to sell me this policy. I knew what the difference between whole life and term life meant so I opted for the whole life policy. I was told at that time by the selling agent that my premiums would never increase for the term of my life and that if I ever needed to borrow against the face value of the policy that that would be available to me. This brought me comfort, so I bought the policy and diligently paid my premiums for the next 19 years.

I experienced a major life change in April of 2018 that forced me to sell my home and basically walk away jobless and homeless. Then, after chatting with some friends in December of 2018 about borrowing from your assets, I recalled that I could pull myself out of the life dilemma I had found myself in by simply drawing against my life insurance policy!! However, upon contacting Bankers Life (once I was FINALLY able to speak to an agent weeks later), I was devastated to learn that not only was the policy not going to cover me, but the cost of insurance had eaten away at any cash value I could have hoped to draw. AND, I owed them over $300 for the cost of insurance that had overdrafted my premiums!!!

Not only that, but I was also instructed that what I had purchased nearly 20 years ago, was NOT a whole life policy, it was a universal life policy. Furthermore, to add insult to injury, I was instructed that I needed to make a decision because if I didn’t increase my premiums from $41.08 per month to over $400 per month that the policy would lapse. The premiums I had paid to date totaled nearly $10,000. If I had been told the truth from the beginning by Bankers Life, I would have taken those premiums over the past 20 years and have invested in something that would’ve paid me and my family back.

Now, not only am I homeless, and jobless - it’s the time of my life I should be entertaining retirement, but I’m also out $10,000 of my hard earned money to a company that I felt I could trust. They have left me shattered, shocked, stunned and dazed. After consulting a couple of reputable financial advisors, I’ve decided to cancel the policy and walk away.

Furthermore, I feel compelled to mention, that Bankers Life has been remiss in contacting me regarding the state of this policy, and it is extremely frustrating to contact them. Local offices have a robot that answers their phones. I’ve left numerous phone messages, I’ve emailed 4 different agents, I called their customer “disservice”, they make it virtually impossible to reach them. It’s deplorable to lie and put your valued customers on ignore. Food for thought... After my horrible experience with Bankers Life, I often wonder that if I had died and my beneficiaries tried to contact Bankers Life, would they even have any luck trying to cash in on the policy? Shame on you Bankers Life.

They are now telling me it's flexible premium adjustable life. I wasn't told it was a universal plan when I purchased the policy, if they had explained that to me I would never had purchased the policy let alone made payments for over 20 years. Also I found they have been charging me for a rider for one of my children that is now 33 yrs old. I've spoken to the company and as far as they are concerned they did nothing wrong. Beware that's all I can say. Also it's funny they didn't take a payment for December 2018 this after they sent me the correspondence. Being that far behind so they say, why are they just now telling me all of this.

They want the Check #. So I called Banker's Life again to get that information. They tell me that they need documentation to give me any information. I explained that they already have that information. They put me on hold many times, then tell me that my original letter only requested the one check's information, but that they could not give me information on the other two checks. This company is nothing but a ** and doing anything to avoid paying or reissuing the original checks. At this point, I threatened them with legal action. Bottom line, avoid this company at all costs. They are a bunch of crooks!!!

My backyard is surrounded by a six foot high privacy fence and secured with a steel built gate. I keep a lock on the inside of this gate so I am able to determine who comes and goes. Yet there is a woman standing at my back door, storm door open with her hand on the handle of the inside door when my neighbor calls out to her. My neighbor inquires as to how she got in the yard and she giggled and said she came through the gate. My neighbor thought perhaps I had forgotten to lock the gate as it was trash day. She checked the gate and the lock was still engage on the latch. This woman had forced my gate. My neighbor challenged her and she said she had not forced it, she had just used the latch to come in. Not so folks.

Her presence also disturbed me because my neighbor had tethered my dog in the backyard. She had torn her ACL several months ago and she has been crated or on a short tether to limit motion during this period. The presence of a stranger in the yard got her riled and she was pull and jumping while tethered and re-injured her leg to the point she is not weight bearing. I call this woman last evening and she denied forcing the gate. I'm mystified by this. She couldn't get the gate to close as she was leaving because the LOCK was still on the latch. It was a singularly unsatisfying conversations.

Today I called her office and asked to speak with the person who supervised or managed her. I related my story and was asked if I had seen Barbara? I said no and was told she was tiny, frail, and shy and could never force a gate. Really? There she was in my yard, at my door with the lock still on the gate. There was no apology and he asked what I wanted him to do. Again, really? Perhaps remind your folks not to trespass on people's property. Remind them fences and gates are there for a reason, to keep people out. This was a cold call, I did not request a visit nor did I receive a call to schedule a visit. However, I will be out a fairly tidy sum to fix the gate and provide additional treatment for my injured pet. These people both practically called me a liar. Horrible way to do business.

I filed a lawsuit against Bankers on February 14, 2014 but it was dismissed for defective service of process. I appealed it and the ruling was affirmed on June 29, 2016. I refiled on August 10, 2016 and the case was removed to federal court on September 15, 2016. Sarah ** of Turner and Padget moved for summary judgment citing statute of limitations. Summary judgment was granted on June 23, 2017 by Judge **. This summary judgment was granted without this case going to discovery and without a jury deciding discovery rule tolling.

When the Judge ** issued his order, he alleged that I had waited over 2 years and 8 months before I filed a lawsuit. This is when I realized that the prior court pleading was never presented to the court. I submitted a judicial notice but Judge ** ruled that court pleading are evidence and it was too late to add this prior court pleading to the court records. Court pleading are allegation made in the court complaint and are unverified and unproven. Judge ** is suppressing this prior court pleading to keep his erroneous summary judgment in place. This benefits no one but Bankers Life And Casualty Company.

I decided to come over and sit in on this to make sure they wouldn't get scammed into something they didn't need. Now I am glad they were so persistent! The lady came out and went over a lot of information and explained the major areas they specialized in. Just by asking a few questions in those areas got my parents thinking they didn't really know the answers. She asked a few questions about their life insurance and she uncovered their life insurance policy was only until they retired and ended or the premiums almost doubled which was stated in their copy of the policy. She asked a few questions about their medical coverage and their concerns moving into Medicare.

My dad was able to pull out his handbook for retirement coverage offered by the company so she was able to explain their coverage (in simple form) and compare it to the other products that are out there in hopes of giving them better coverage or save them money, which she did! They ended up saving almost $200 a MONTH in premiums by opting out of group coverage not to mention almost completely eliminating their out of pocket expense. Instead of signing up right away we asked if we could take some time to time over the options as a family and get back with her but she insisted she at least schedule a follow-up appointment and call the day before to ensure it was still a good time. She asked if we had made any set plans for long term care and explained that Medicare NO longer covered it like they did for their parents if it was needed.

Finally, she ended all the questions with a few on their current and future income (which I did not like at all). Why did she need their net worth if we were talking about medical coverage and life insurance? The entire time she sat with us she took tons of notes as if she was about to take a test or something which made me a bit curious. On her follow-up visit with the three of us I found out why! She came back with even more information but this time I was ready to take notes. We pulled out all the information like we did before and she was able to point out the flaws again and marked each one with a tab so we could address them as we got to that part.

First, we covered Medicare again so my dad pulled out his notebook and showed her he actually crunched the numbers and they compared note, which both decided not participating in their group coverage would be best for them both and save them about $2400 a year in premiums, eliminate their co-pays at any doctor except $20, eliminate networks altogether and reduce their cost of prescription medicine. Next, she wanted to addressed their life insurance concerns. She opened their policies again and showed them that the money they were saving on medical could be used to keep their life policies in place after retirement OR take the money inside of it and put that into a completely different policy outside of the company that would have the same face value with just a small increase in their current premium because they were much older and it wasn't group life insurance.

We all had already agreed that keeping the group life insurance would be a waste of money so we agreed to look at her options (she even had some from other companies to compare it to). The other companies were very similar in price/coverage with slight deviations so I asked if she was a broker for them and she explained she was just trying to provide as accurate information as possible and she actually knew people with the other companies which were happy to help out. Then, she wanted to address the fact that we had not made any plans for long term care for either of them. Both of my moms' parents and her brother needed facility care and she knew it would cost most, if not, all of their savings and investment if one of them needed care for an extended amount of time.

After my mother expressed her concern on the cost the agent was able to show us a spreadsheet she had put together to show a timeline on how long their money would last if one of them needed care and then another one if both of them needed care. We all reviewed the sheets and after some calculation my dad did quietly in the corner he spoke up and told the agent to quickly get the process for that coverage started! He told her they worked very hard for their money and would rather spend it on living life not waiting to die in a home of some sort. Which brought her to the final area. She wanted to address his last statement in the means of introducing her "business partner". She explained the majority of her clients were concerned with ensuring their money outlive them not them out live their money.

Her business partner was a financial adviser that sits with clients who have this exact concern and in most cases are able to help them out or at least guide them in the right direction. Our biggest question was cost for him to come to us and review their situation which she explained, "It was a complimentary service we offer to all our clients with these concerns but in the long run it might cost us some time and tea." In conclusion to this long winded story, I have read numerous reviews about this company and decided it was time someone spoke up that had a good experience with them. If it wasn't for this agent at Bankers Life and Casualty we never would have known about all these issues we were going to face in the event of one of them getting ill, hurt or even dying. People always speak louder when upset and usually don't tell the entire story and that is why I made sure to include as much as possible.

I urge you to reach out and speak to someone that will actually come and sit down with you. Someone that will listen to your concerns and address issues that will eventually be a burden on your family. But be cautious. Make sure they are experienced with the company and have some time under their belt so they are established and not just someone that will only be with them for a short time.

Then today I get a call and a lady says one of their professionals was on their way over to compare products so I had to tell her that if anyone showed up I will call the police as I have repeatedly told this company to stop calling me. We are on a do not call list but Bankers Life does not care. I called the State Ins. Commissioner's office and filed a complaint. I then called our local news station and asked them to review the pushy sales efforts especially since I am battling cancer, undergoing chemo and do not want people dropping by to sell me stuff so they can get a commission.

I called the Bankers Life local office and the only options available are to buy policies. I finally got a human who said she would put me through to customer service and all she did was put me into the sales line. Two months of these daily calls and sales reps wanting “to do me a favor “ by stopping by are enough. I am giving the local police a copy of the Insurance Commissioner complaint and this complaint and if anyone shows up again I will call the police.

To make a long story shorter, we came to find out that someone had cashed 2 checks totaling $900.00 that were intended for our estate. Bankers Life sent us back a copy of the front and back of the 1 check (we have yet to receive information on the 2nd check). The back showed nothing but a squiggly signature which resembled nothing close to mine, nor my sister’s, who is a Co-Trustee. I confirmed with their bank (The New York Bank Mellon) that that check had cleared, plus one more. Then, they refused to help me anymore, and was told I had to deal with Bankers Life from then on.

Someone got a hold of these 2 checks---I doubt they were ever mailed---and likely used my Mom’s, sister’s and my personal information, and with it probably forged or created Trust documents and signatures, and presented them to The Bank of New York Mellon (they have yet to tell us which branch cashed it), otherwise I highly doubt that the checks would have cleared. I am telling everyone I encounter not to buy a Bankers Life insurance policy and why.

On 11/11/17 I received a letter advising that if I did not pay $500+ by 1/6/18 my policy will cancel. This is not a reputable business. I work in the property/casualty side and I would never work the way they do. The insurance document is a contract. They never lived up to their end of the contract. I want my policy voided and will go to the Insurance Commission to file a formal complaint against Bankers. I would not recommend Bankers to my worst enemy if I had one - since I don't anyone checking them out DO NOT DO BUSINESS WITH THEM.

The only notification I received was on the 27th of August stating that I was cancelled. I'm disputing not the loan. Let me make that clear. What I'm disputing is being cancelled wrongly because on what we were told to do by the agent period. I need your help in this matter. I would have made the payment if I was told by the agent Edd to do so. I have had this life insurance policy since 1994. Why would I let it go? And they found out, the agent, that I have cancer three months prior that. I was diagnosed in 2014. I would never have not made that payment. I only did because they told me to wait till I heard from them and I never did.

On Friday, June 23rd, I called Ed ** to tell him I had decided to not go forward with purchasing a life insurance policy. Mr. ** told me then that he would return my deposit, which he has done. At the same time Mr. ** told me that since I was changing my mind about purchasing the insurance I would receive a letter from Bankers Life informing me that I was declined coverage, that letter was merely an administrative convenience for him to cover my request to stop the process of the insurance application. Mr. ** specific reference to the letter stating that coverage was declined puzzled me. I was puzzled because at that time I was not aware of the consequences of such an official action, so I attributed Mr. **'s declaration to simple petulance over losing a customer.

However, as you are probably aware, a declination letter from an insurance company is no mere administrative formality. It has come to my attention the serious ramifications of such a letter. When an insurance company declines to insure a person, that declination goes into a database that is accessible to all insurance companies.

The result is that this letter will probably significantly impact all future life AND MEDICAL insurance coverage, and premiums or cost for me. That deleterious impact was neither explained to me by Mr. **, nor is it justified. For the plain reason that the letter was instigated solely as an immature response by Mr. ** to my decision to not purchase life insurance I respectfully request that you withdraw the DECLINE COVERAGE determination and letter. My letter of complaint to the corporate headquarters of Bankers Life, that included a request for retraction of the letter has not been responded to after five weeks.

He currently has one for himself with them as well, which I'm sure will be cancelled. Not to mention the agent Nichole, has tried to get his business for his retirement. HA! Not a chance. Stay away from this company. It's shameful that while grieving your loved one, this is what they put you through. My parents paid premiums for almost 2 years on a small 10g policy. Good luck to anybody that has a large one. They don't like to pay. May be time to get a lawyer.

I called at the end of the week when the check did not come in. I had to speak with a supervisor and I begged him to please help our situation who said that the check was held up in claims department and he would call me back Monday. It was Tuesday before he called and he said the checks would be sent out may 9th and would take 5 to 7 business days. They did not arrive in 7 days. In fact, they sent my check to the wrong address. Thank God it was my brother's. I sent them the death certificate with my correct address spoke to them several times and they still got it wrong. Thank God my brother got both checks and sent them to me. I finally received the checks on May 18th almost three weeks after my mother died. This was a traumatizing and terrible experience for a son grieving his mother's death and for our entire family.

When you call the Denver office, all you get is a recording. No one responds to your message for assistance with your policy. I think I will cut my losses and not continue with this policy. I have read about their excuses, run-arounds, and delays in payment of claims. Their customer service is terrible. I regret paying high premiums for the past 3 years for very limited coverage especially the long waiting period to access benefits. I would definitely NOT recommend Bankers Life and Casualty.

I decided to call the home office because I was not getting anywhere with the sales rep. The home office sent me the paperwork to file a claim. Until they received all the required documentation they would not open the claim and process it. I provided 85 pages of required documentation. I sent them a copy and kept a copy for myself. I numbered the pages. I received numerous calls and letters telling me the claim was not being processed because I had not provided everything. I would call and ask what was missing and then tell them they had it and what page information that was on. They had everything. They refused to pay for various reasons even though Mom qualified according to the policy.

I had been appointed legal guardian for Mom by the courts. I finally told them I was going to turn everything they sent to me over to the attorney if they did not pay her. They approved her claim shortly after that. When I let the attorney know she would be receiving those payments his comment was, "How did you get them to pay? That is hard to do!" I told him I threatened them with him.

When Mom had to be hospitalized they quit paying. I continued to pay her rent at the assisted living facility because the Dr. hoped they could send her to rehab so she could go back to the facility. I called about the non-payment. They told me if she was in the hospital they did not pay. Mom went to rehab but they were not able to rehab her, she had to go to a nursing home and passed away within a few months. Banker's life stopped paying and I could not even get them to pay what they owed during her stay at the nursing home. I even received a letter saying the claim was closed and they still owed her money.

After Mom's funeral, when I had the time, I read the policy again. There was a bed reservation fee coverage. That said they would pay her rent for 21 days if she was hospitalized to hold her room at the assisted living facility. I had been told there was no coverage for that. I called Banker's Life and read this to them. They said I did not have the correct policy and read me something else. I told them I had the policy that was given to Mom when she got their coverage. I faxed them a copy of the policy Mom had. They also owed her monthly payments for the time she was in the nursing home.

I must have called them 100 times and received numerous letters from them, sometimes 3 or 4 a week denying coverage. I was told the claim was closed and I also received a letter stating that. I told them the claim was not closed because they still owed Mom's estate money. It was not a lot of money but I was not going to let it go. They took very high premiums out of my mother's checking account every month for years. They never had to beg her for payment, they just took it, and they were going to pay her what they owed her. I threatened many times to take it to the attorney and to file a complaint with the Texas Department of Insurance. They finally paid what they owed.

My advice to ANYONE is: If you do not have an advocate to do what I did for Mom do not purchase this insurance. Your health has to be VERY bad for you to collect and you will never be able to do it on your own. I have been in business for myself for many years and knew what I was doing and it was almost impossible for me to collect. I would NEVER buy insurance from Banker's Life after my experience with them. There is a movie called The Rainmaker which is about insurance fraud. I felt like I was the main character. Watch it. It is a good movie and it shows that this stuff really happens. Unbelievable.

They could have been nice and done the ethical thing and wired it within 24 hrs. but they choose to do otherwise. They also during the transaction downgraded my financial planner that I had for over 10 yrs. My mistake by letting these sleazebags talk me into something that I should have consulted my FP first. So a word to the wise, check out reviews first and don't be too eager to purchase without taking your time and do your homework. For me I would never give Bankers another thought, they are bottom feeders and don't deserve the money from honest, hard working people.

The next week came and he did not return it. I remember the next week I called him and he said he will get it to me. A few days passed and I had to call again. Finally he returned my packet and I thought everything is as it should be. At some point I was looking at the policy and all the answers had been redone... The pages were changed and restapled. When I looked at the amount of the policy it had been changed to $25,000 instead of $50,000. I was definitely shocked. Called the office where he worked in Tarpon Springs Florida and he was no longer employed. I explained to the lady and she said she was so sorry and that was it and that he and the other lady agent were no longer there. Not surprised. I then called the main office and no one seemed concerned.

I am still paying $95 per month for this policy. I have paid so much that my payments on $25,000 are over the limit and on hold for a few months. The last lady that I spoke with said this is because it was initially a $50,000 policy. I was reluctant to report this because it has been so long... But I didn't know that I had been scammed for a couple of years. The company should be held accountable.

They would also keep asking for information we had already sent. They do not assign an agent to your case. So when calling, you always get someone new which requires you to explain your story over and over again. They never call back. Instead you get another letter stating materials are missing, when they're not! The hospice facility director finally submitted mom's care broken into personal care hours. They finally paid, but only for 3 months. And it took hours and hours of my time, the hospice director's time, and the facility director's time. Both directors could not believe how terrible Bankers Life & Casualty is.

Said it would take min 4 weeks to effect. Guess what, their upload site did not work. Said a supervisor could call me back in 24 hours. Meanwhile the duly owed LTC payments are going who knows where. They cannot keep records and change legal records without POA request and will not act on a simple request to correct the records with any urgency. I have to wonder how many 97 year old customers are being treated in this manner without the help of someone young enough to save them.

Had she known from the beginning who they were and what they were doing she never would have let them in the house. You can best believe I called and gave them the what for. Also called the Sheriff’s office and let them know what these parasites are up to. Not to mention a letter to the BBB and I'm fixing to call the people they work for. I doubt they will care. Damn insurance people are about as bad as used car salesman. Kendra ** and Chad ** from Bankers Life Insurance in OKC.

Said agent did not meet with me until three months later [which was already outside the 60 day required waiting period]. After submission of required paperwork to above mentioned agent I attempted to contact her once each month for next three months [no response from either her or Bankers]. At which point [this process was now into its 6th month] I walked back into local Bankers office and asked to speak with her.

Was directed to meet with her supervisor who informed me she no longer worked for Bankers. At which stage required paperwork was submitted by said supervisor to Bankers Corporate offices again. During next three months [ending in December of 2009] tried to contact said supervisor once each month also [no response].

Long story short - was tasked with remaining home 24 hours a day, seven days a week, three hundred sixty five days a year for succeeding six years caring for wife who passed away Dec. 2014. Even after being notified above mentioned female agent was [2012] in prison and after new head of local Bankers agency reported to Bankers Corporate the fact my wife and I were victim's of said agent no criminal investigation was forthcoming. For additional confirmation of this type of Bankers Life activity see following Google entry subject: "Some Long-Term Healthcare Policies not paying up - CBS News".

Once we finally had that taken care of, we were told to send the monthly invoices we received from the facility (after they were paid, of course) to Bankers Life claims department and they would "quickly reimburse us." We did, and EACH AND EVERY MONTH we have received nothing but stall tactics, headaches and frustration. This company will try ANY trick in the book to deny the monthly claim. So far, they have denied us because an invoice didn't have the dates of service in the proper place on the invoice, because they claimed we had already submitted an invoice. It was a duplicate and had already been paid (it had not) and because they claim they never received one of the invoices we sent. That's THREE invoices they've tried to deny and my father has only been in the facility for FOUR months!

I have had to call customer service EVERY month asking why our claims haven't been paid and it's quite obvious that these employees are trained to use these stall tactics. I'm quite sure this company believes people will eventually get tired of the run-around and simply give up. The truly awful thing is many elderly people who don't have adult children or a trusted friend around to help them through all the nonsense this company throws at them probably do give up. DO NOT, I REPEAT, DO NOT DO BUSINESS WITH THIS COMPANY if you expect fair treatment and your claims to be paid in a reasonable manner.

We filed our claim, and they received it on March 13, 2015. We have yet to get reimbursement from this company for either March or April services. Every time we call the customer service department, we get excuse after excuse. I contacted their "customer service" (not very customer friendly or helpful) a numerous times and was told a different story each time. Their excuse is always they need "additional" information from the nursing center, although we have proof they received the information at least 4-5 times, I have been told that they would request my claim be "expedited", however the next time I call they say that this request was not communicated to the "Claim Department" - this service is for March and April, today is May 22 and we have yet received anything.

We called the 800 number AGAIN, last week. We were told that they needed another document from the facility, and had just received it. So now it would be another 10-15 working days. We get the same line about every 2-3 weeks. It is nothing, but stall tactics. It is a crying shame that this company preys on elderly (and the not so elderly), selling them a bill of goods. These people obviously need the money when they need it. Bankers Life obviously feels that it is more important for the company to hold on to their customer's money (which is the customer's money). I would not recommend doing business with this company if you ever want to receive any benefits. They will use every stall tactic known. They are good at taking your money but think of every excuse not to pay out your benefits.

Two days later two women showed up and filled up many pages of paperwork with my mother's personal information. Most of the questions were about how much money my elderly mother, retired senior citizen makes and conversation was all about money and not about medications. They left their business cards according to which they were Bankers Life employees. Quite dishonest way of conducting business.

Years later I find the same collections agency still on my credit report and Bankers tells me they have asked the collections agency to close the account. It's been years! That damaged my credit report and score. I asked for an offer in compromise and although they admit their negligence may have damaged my credit score and reports, they are not inclined to pay statutory damages. Now, I will be taking them to court! Take it from somebody who worked with the company and came out the other side more damaged than going in. Do NOT give your business to these folks!

The payment plan is set up on bank draft, no payments have been missed, but they continue to act like the payment is not made. They are double-dipping as well as depleting the cash value of the policy. Also, it seems that they are over-charging for the "cost of insurance", but this I cannot prove until I get all the missing Annual Reports.

About 1 week after my husband signed the application we decided that this was not the best policy to fit our needs. LS tried to sell us on another policy, and then another and then another. We politely declined. About a week later my husband called and texted LS with no response. LS responded via text a few days later stating that he would need to meet with my husband to cancel. Over the course of the next 2 months LS scheduled and cancelled (sometimes only minutes before the meeting was scheduled) more than 5 times-always with a different excuse.

Finally in November, the very last communication from LS said that we would be refunded our initial payment of $200 directly from Bankers Life. We were satisfied with that as we were clearly not happy and found our agent to be incompetent and unprofessional in his lack of communication. Fast forward to December and we start getting invoices for premiums due followed by policy cancellation form. We were under the impression from LS that our check was already on its way. Fast forward to January and I notice that Bankers Life has withdrawn $200 from our business account in November and December (they got the routing numbers and account numbers from our initial down payment check).

Of course, now LS is nowhere to be found-although since this company works 100% on commission, I am sure he knew what was happening. Since LS was completely non-responsive, I had to go through his branch administrator. I had to supply all of my text messages and full written documentation of what happened in order to get back our $600.00. She then had to go through corporate to resolve this issue. It is February 26th and I was finally told that the policy is voided and a refund check for $600 would be mailed promptly. The utter lack of professionalism displayed by LS was almost shocking. It really felt like a bait and switch. Thankfully, his supervisor was able to handle this for us and refund our money. It's unfortunate that it took almost 5 months and that our "agent" was so deceptive while securing the policy yet MIA when we needed him.

20 minutes later I find the local number, and call the Palm Beach office. I had asked for some withdrawal forms and they had send me the wrong ones. Promised to send correct forms today (office is 20 miles away and post office 1 day). 2 days later no forms, try to file complaint with Bankers and get this: "Server Error in '/' Application."

They had no problem collecting their money every month from my friend.. they should honor his wishes.. shame on them. That money was to help pay for his funeral which I had to borrow and now I have people waiting to be paid. I have 3 family members who are dropping their insurance policies with them also. Run if they approach you!!!!

I contacted Bankers about a year later and was told my policy has been cancelled because of lack of payments. I said, "That's impossible, you automatically withdraw from my bank every month and have been for 15 years." I was told there is nothing you can do but reapply and pass the physical health questions. I told her I was in my 70's and would not pass the physical and they said, "Sorry, you are cancelled." I then wrote a letter to the New York Insurance commissions office explaining my situation and never received a response from them for over a year.

One day, a man called me from the insurance comm. and told me to call a woman at Bankers. She will tell you the amount you owe, send them a check and you will be reinstated. I asked why am I paying back payments for coverage I never had. He said pay it or lose your policy. I called the woman, received the amount owed and an address where to send the check. I sent a check immediately. Bankers lost the check. It took several months for Bankers admit they lost the check.

When they tried to reinstate me on the system, they told me they were having computer problems. This computer problem lasted over a year. Finally, I was told I am reinstated and I should set up automatic withdraw from my bank the same way I did for 15 years. I completed the forms and sent them to Bankers and now Bankers cannot get the withdraw to work. This problem is now almost 6 months old and still they cannot withdraw a payment. They don't know why?

I have had so many phone calls and emails but nothing get's resolved. The problem is now around 2 years old with no resolution. Now I'm receiving emails that tell me she is busy or I call her phone and hear my mail box is full. I am not stating this 2-year easy to resolve problem is intentional but I do wonder if they are trying to make things so difficult I'll just give up and Bankers has 15 years worth of payments. Any suggestions, recommendations, or solutions will be appreciated.

By the way you only get paid commission on every so-called "career opportunities" they have. In fact the only "real" job they actually have available is insurance agents but they say they are looking for recruiters, insurance agents, financial advisors, and managers. Personally me actually working there I wouldn't recommend this job to my own dog!!!!! I only worked there due to my background and was at the point to take any job that came my way. Um, I beg a differ now. PS. The branch manager in Lexington is full of BS!! O yeah one more thing your salary a month is around $500 -$600 if you're lucky So enter at your own risk.

After dementia started setting in my mother could not remember what we had done or why. She racked up bills and debt and once I learned of what was happening, I took over her finances. The distance with me in California and her in Jacksonville, Florida made it hard to say the least to keep up with all that she was getting into. Then one day the Insurance Agents from Bankers Life showed up. They convinced my mother that the paid up policy she had was not paid up since Life of Georgia, Now Jackson National, was taking a payment from the savings monthly and that they could offer her a "truly paid up policy". She called me and I spoke with the agents and they explained that their policy was for a little of $20,000.00 but she would not have to have that other insurance company taking her money.

I asked them to leave my mom alone and not to change her policy and that I felt she was fine with what she had. They smiled a lot and ignored me and found they had a vulnerable senior so they did what they wanted to. My mom was defiant with me at this time in her life but I soon learned that dementia does that to elderly persons, so she listened to them and agreed to surrender her better policy for it against my wishes. If those agents had just left my mother alone as I asked them to, things would have been fine. However, less than two years after these unsavory agents got my mom to give up the little that she wanted me to have, she passed away.

Then Bankers Life took me through the ringer. I had to provide them with 5 years of medical history so that they could prove whether or not she took their policy fraudulently, if she knew she had a medical condition in existence when she did the claim with them. After my mother's death, I asked that Bankers Life restore to me the difference in the policy amount that I lost because of their agents' deceptive practices. The agents and their deception about their "better product" cheated me of what my mom wanted me to have when they convinced her to turn over her policy to them.

Someone needs to stop them from taking advantage of older senior citizens. So after 5 months they paid but said they denied my claim to make me whole because they claim that my mom was fine when she traded her $30,700.00 policy for their $20,600.00 policy. Who, in their right mind would take a deal like that. If my mom had been in her right mind, she would not have. After I got my mom to California in 2012, I started having her seen by different doctors. In April 2013, the final diagnosis from the dementia clinic found that my mom had dementia and that it was at least 4 or 5 years in progress since the onset which proved she had dementia when they convinced mom to sign their policy. They should not take advantage of a senior citizen and it is worse when they don't own up to it or stop their agents from such deceptive practices. That was all that my mom had to leave me and they took it! How many other seniors are they out there preying upon?

The thing is, I always sent the POA paper work in for both of them together. It made no sense that they would only have my dad's. This is just a perfect example of every step of the way for me to get money from Bankers. If an elderly couple did not have a daughter or son with some smarts about them, they would never be able to use the policy. Left on their own, my parents would NOT have gotten anything out of Bankers. The whole idea of the policy is to provide money to take care of people when they get sick, or are disabled when they get elderly. The idea is great but the reality is that it is far too complicated to get the policy in force when it comes that time. If a person is disabled, sick or has Alzheimer's, which are the 3 prerequisites for starting your policy to pay out, they are not capable at that time to go through the red tape and months of confusing information and one agent telling you one thing and another agent to tell you the opposite the next time you call and you can NEVER talk to the same agent twice.

The other problem is that a person who buys this policy is still paying a premium every month, hundreds of dollars, even while they are trying to access their benefits/money. The premium does not stop until the person qualifies for being disabled enough to be put in a nursing home, Alzheimer's unit, etc. So I have been paying this premium for almost 3 years while we are trying to use the policy and it will not stop till one of my parents has been admitted to a care unit like mentioned above and lives there for 90 days. Then the premium stops. The whole thing to me seems like a scam and a fraudulent way to do business. The bottom line is that when a person has reached the age when he would need the policy, he is not capable of following through with all the red tape that Bankers requires to get their benefits. I am stating this as a fact for my situation because of my parents and the experiences I have had trying to get their benefits for them.

I know they would not have been able to do it on their own and an outsider coming in to help would not have been able to do it either. It has been too difficult and I am over 3 years into it now and still paying 350.00 a month on the policy because if you miss one payment, they can drop you (as stated in the fine print). Any policy to be used by an elderly person should be "Usable and easily enough understood" for that elderly person to use. In my case, I feel it is a scam and a fraud because it is NOT usable by an elderly person.

One of my assigned field service reps did not return cell or landline messages and was eventually fired. The new one who was assigned returned messages as long as she thought I was going to purchase a long-term care policy. When I asked her to return the deposit on the policy, after changing my mind, it took three months and calls to the Somerset Office, which was answering phone calls at the time, to receive my deposit of $300 back. The amount in dispute right now is for $70. My service provider has been hounding me for the past four months for this amount. I do not know what to do at this point except to discourage anyone from signing up with any policies at this company.

We filed our first claim, and they received it on March 31, 2011. We have yet to get one penny from this company. Every time we call the customer service department, we get excuse after excuse. I contacted her agent, Jason. He made some calls, and he told us that he was told we would be paid in full, by July 12, 2011. Today is July 22 and we have yet received anything. We called the 800 number AGAIN, last week. We were told that they needed another document from the facility, and had just received it. So now it would be another 30-45 days. We get the same line about every 2-3 weeks. It is nothing, but stall tactics. It is a crying shame that this company preys on elderly (and the not so elderly), selling them a bill of goods. These people obviously need the money when they need it.

Bankers Life obviously feels that it is more important for the company to hold on to their customer's money (which is the customer's money). In addition, they have the "gall" to continue to withdraw her monthly $200 from her account, when we have a letter stating that this would not happen.

This took a very emotional, stressful, fatiguing and frightening toll on my mother, who is the victim of the scam that Bankers Life agent Kenneth ** used her emotional loss of my Father of 49 years. She also had a morbid fear of being left in a nursing home. She was very depressed over the loss of my father for over 2 years. I helped her with her financial needs as well as her needs of maintaining the home. Then when no one else is around, Mr. ** and his trainee would show up. By doing his home work with neighbors, he tried to sell policies, too, he found out about my mother’s situation. Coming into the home knowing about my mother’s situation, compounded by him using her morbid fear of being left in a nursing home, that he talked out of her while doing his sales pitch/condolences. He got my mother on an emotional treadmill she was afraid to get off.

This began July of 2002, while she was still mourning the loss of my father. She spent most of her days crying, sad, and depressed over my father’s death. Mr. ** discussed the loss of my father, calling himself, comforting her, and all the while preying on her very emotional state to start the process of convincing her if she bought this so-called Qualified LTC, home care policy, assuring her that if the same type of thing happened to her, she would not have someone by her side as my dad had, and over a period of three separate visits, frightened her into agreeing to this policy that would assure her she would never have to spend a day in a nursing home from the day she was released from the hospital, that they would have a nurse, nurse's aide, and a housekeeper to come to her home and care for 24 hours a day from day one until she recovered or passed away. They further assured her she would not have pay a dime for any of these services. Since that time, she has had carotid artery surgery, a heart attack, has fallen twice breaking her ankle, and another time fracturing a vertebrae. She was also in a car accident in which she was T-boned totaling her car, causing a massive trauma to her body, requiring her to have to be hospitalized again.

Each time, Bankers Life told her she had a 2-week period of time during which she would have to hire the people she needed to care for her. At that point, they said she would have to pay for those 2 weeks out of her pocket. During this period that said that they would investigate her case to see if she qualified for the policy benefits. I stayed with her for approximately 5 months to help her any way I could and my sister-in-law took care of her baths and housekeeping for approximately 60 days. My sister did most of her shopping and picking up her medications. Each time, Bankers Life stated that she did not qualify for any services unless she was virtually bedridden. They also said they would only have a person there to help with her baths and monitor her health issues for a maximum of 8 hours per day. They further stated the person would feed her with her own food and would not clean the house or cook the meals. If my mother is virtually bedridden, how the ** is she supposed to prepare meals or even insure someone brings in food for her to be fed.

It took me four months of calling, leaving messages and being told by Mr. ** that he would rectify this problem and get her qualified, and in every occurrence, we would have to take care of my mother because she could not afford to pay for the 2 weeks out of pocket. My mother held on to the policy on the outside chance she became bedridden and did somehow manage to take advantage of the policy since she has a morbid fear of being left at the mercy of nursing home staff. This morbid fear came from her being unable to take her mother in during the 11-year period she was having to work and care for my father. During the time she had to visit her mother at the hospital, she found her mother bound to her bed, lying in pools of urine and fecal matter with her food tray setting on the table and her unable to feed herself and no one offering to assist. When questioning the staff, they were understaffed and unable to attend to everyone’s needs as they should.

On several occasions my mother over heard staff members cursing my grandmother telling her to shut when she complained about her care. They would also threaten her with tying her down if she did not stop complaining. My mother carried all those years of guilt over this treatment of her mother since she could only see occasionally and could not afford to pay for a better facility for her mother. This is why she hang on to this scam as long a she did because Mr. ** kept telling her it would pay her to have this policy. He used my dad’s and my grandmother's situation to keep her frightened into keeping until the one day, I was finally able to convince her to cancel the policy in April of this year.

I finally read through the policy to find the "out and well" clause - doesn't exist. I think the company is scamming people into cancelling their policies early so as not to collect the total policy. What nursing home patient gets well for 90 days and lives independently, only to go back in to the nursing home? I figured if they had convinced me with misinformation to cancel the policy, they would have saved themselves the second $18,000. Too bad I refused to do anything except send them bills until I had something in writing. That something in writing was them paying what they owed. BEWARE Emotional toll on my Mother with the worry over everything. I hate salespeople even more than before, the initial sales person, and the "customer's service" people at Banker's Life, who are no more than a continuation of the sales force attempting to dupe people into cancelling policies.

In 2007, I was informed that the company had minimum veteran agent's first year commission requirements and to get on the ball or else. The financial times were tough through those years and I and another veteran agent were told that we had one year to reach the $24,000.00 required veteran agent minimum or we would lose "all earned renewals and service fees", going from five years back. Back to my hired date of 03/15/1986! The amount they legally stole from me in the year 2009 totaled $23,000.00 and then on 02/19/2010, both of us were fired! The loss of the $23000 caused me to use up all of the little savings and investments that I had, put me into major credit card debt, to owe the IRS over $5000.00 and too much more to even go into here.

Also, because I was an independent contractor, there is no unemployment insurance. No anything. At six months behind on rent, I may soon be homeless. I have called around 20 federal and state labor departments as well as local radio and TV station help lines. The IRS Dept. of Insurance all have said "sorry, no one can help you get a lawyer"! Can they get away with this legal theft like that? Is there nowhere to go for help? Attorneys are around $150.00 an hour of which I have nothing. Help?

I believe there was a breach of contract for a couple of reasons. The first, being the amount of time they took to contact me. I believe that the agent changed the beneficiary's claim form. I know that is not my father's signature at the bottom of the page. It doesn't take an expert see the difference between my father's actual signature compared to the one at the bottom of the beneficiary's claim form. The whole form is written in her hand writing, including his signature. I believe they owe me the $10,000.00 that my father paid for me to have upon his death. I could not pay for his funeral.

I cannot pay any of the small bills I owe and get these people thier money I tell them I will pay funeral home and small bills when I get paid. Which is looking like forever.