Assurant Phone Insurance Reviews

Immediately was attended by customer service. I was helped with filing claim and importantly making sure my son's phone was sent the next day. I am happy there are people to help you in unfortunately times to assist you all through the way.

Consultant on the phone was very helpful and courteous. She was gracious and compassionate. I was very impressed with her professionalism. I would highly recommend your service. As far as repairing my Apple products I was extremely pleased.

The replacement phone arrived in a timely manner and information transferred with no problems at all. Also what help I received from T-Mobile was also beneficial. I am very thankful to haven't had insurance.

I filed a claim because my screen was cracked. I received my new phone the next day. It was a quick and simple process. I was on the phone for approximately 10 minutes. I did have to call back to pay the deductible but that's ok. Thank you!

The employees I spoke to was very rude. Hung up. Didn’t state her name or put it in the records when I called back to see who I spoke to. I originally was calling to inquire on why I didn’t receive my watch in 24 as promised.

Samsung note 8 replacement. Website somewhat difficult to navigate but customer service walked me through it without any issues. Claim process was easy to file without any issues. Having phone insurance is the way to go and Assurant is the way to go.

Having an unfortunate moment it was good to have insurance on place for my phone. One phone call was all I need and the best part was having the replacement next day right on my door. I was very pleased and surprised how fast was everything.

The person that handled my claim, did so in an accurate and benevolent manner. The claim was processed in a fast manner and I received my replacement device the next day, faster than I expected. If needed, I'd definitely come back.

This was my first, (and hopefully last), time making a claim. I was a bit distraught because as a truck driver I cannot go without a phone. Assurant did an awesome job though, my replacement device arrived very quickly, was packaged VERY well and was as good as new. Not s single flaw or blemish. They provided return pre-paid packaging for my old phone and kindly let me know when it arrived. I hope I never have to use them again, but I will always keep my phones insured through them....just in case.

Once we figured out that I had given the wrong phone number, duh, things went so smoothly! Pleasant personalities to work with, too! The instructions were simple and clear, and each associate I spoke to mentioned it at the end. I found the reminder helpful. I also found the return, postage paid envelope helpful. All-in-all a great experience!

While on vacation out of the states, my phone was either stolen or lost while riding a golf cart. Either way, when I notified my hotel security, we activated locate my iPhone and it was turned off. I call my carrier and told them what happened and they transferred me to Assurant. This was January 27, 2020. To this day I still don't have a phone. They asked for the account holders license which I gave, they said it wasn't the right format so I struggled through to give them another copy. I'll admit I am not that computer savvy with jpegs etc. Then they asked for my license, I asked if they needed front and back and just rep said no, just the front. Next day they said they needed the back, then they said the picture wasn't big enough! So struggle through on how to make a jpeg bigger.

Received the wrong device. I received a demo device as a replacement. The device did not have cellular service and was not the one I should have received. Thankfully, my carrier, Metro PCS, got me the correct device quickly.

The process of submitting the claim was very easy and we were quickly able to receive our new phone. We appreciate the quick response time. For myself I struggle at times with going online and submitting information, it's more hassle than worth but this was very simple.

The fee was low, I got my phone fast and they sent me everything I could possibly need to get the full experience from my phone. They even gave me 10 days to return my broken phone, and this helped a lot because I'm really forgetful.

This was one of THE BEST customer service experiences I have ever had. Kind, compassionate and knowledgable! I called expecting the worse, and it turned out to be the opposite. And my replacement phone arrived at my door, in the middle of nowhere Iowa less than 24 hours after I started the process!

I am very dissatisfied with the whole process. I thought that the additional review was randomly and every time I file a Claim Oh, surprise my claim goes into additional review. I'm paying for the service, you guys aren’t giving it out for free. Very UNSATISFIED!!!!

It was quick and accurate, got my phone within 24 hours. It had the return envelope to send the cracked one back which is easy and manageable. There were some times that I couldn't understand the rep but she just repeated and was patient when I was looking up acct old address.

Assurant could not log into my account several times and when they finally could the replacement phone they sent me had a distorted lighting on the screen and a battery that would empty after 20 minutes of use. After trying to correct the problem I was lied to by a customer service rep after he told me a supervisor would be calling me to get me a functional phone. It is total ** that I’ve paid for this service for years and when I finally needed they were unable to provide service in any way. The phone has no lens and I ended up having to purchase a replacement battery from Amazon. Because of this experience I am switching mobile providers and going with ATT. If this is the only insurance option through T Mobile then I want no part of it. Horrible business.

The person on the phone was helpful and quick. I appreciate it! I do not have time for a lengthy, drawn out, experience. She was clear, concise and to the point with the info I needed. I also TRULY appreciate the overnight option for receiving the new device. The phone is a protection for a teen who is home alone after school and having the new device in 24 hrs was extremely helpful.

I am happy with the initial response from the Assurant team upon filing a claim. However, I am a little confused as to why a refund could not be issued closer to the refuse date of the loaner phone on 1/31/2020. I only just received an email today which puts us out over a week and potentially an additional 10 days for reimbursement. As I paid the fees on a credit card, my credit card will assess its interest based on borrowed amounts. If the $249 is still considered a viable charge during their assessment period, I will be charged more in interest. This refund turn around time I am dissatisfied with. Thank you.

Representatives worked very hard to ensure that I got my issues worked out. They were very friendly and professional. I would recommend Assurant to anyone of my friends and family. Great bunch of knowledgeable professionals.

This is for my last experience with Assurant. My phone was stolen and the replacement took 5 days! Lots of money lost (as this is a business and everything phone) in the time my case was being reviewed by an “unreachable” review team which I think was ridiculous. I think why do I pay for insurance when the income lost was probably enough to buy a new phone outright.

Not only was I sent a phone without the SIM card installed, I was not given any instructions on how to input the SIM card. In addition, my phone would not dial after the first day, and I had to return to the U S Cellular provider for them to insert a new SIM card. Now the phone is doing some crazy things, which is difficult to explain, such as the toolbar goes to the center, with message scrolling in the background. Text shows sideways, etc. I am not pleased!

The customer service was great. My claim submitted in minutes with no hassle. Received my phone in two days. I was not able to submit claim online and the customer service representative was able to do it faster than I could online.

Worst experience ever, I did my claim since last week Wednesday. Today is the 02/072020 and I still haven't received my replacement device. Everytime I call you guy would call UPS and would say it's in transit. Most be some heavy transit. Why it's taking over a week, anyways I don't get it today. I'm going to beg my refund back asap.

Everything was perfect except I had a pearl white phone and I was given a black to replace it. I wish I would have been told that so I didn't buy a clear case but I was never told the replacement would be a different color.

I recently purchase a new device and about a week later it was damage. And since that is the where everyone have a cellular device. I was very happy that I have the protection plan on this device I was able to have a replacement send to me for a small deductible amount. All I can say is thanks to all customer service representative that assisted me with this issue.

January 28, I made a claim for my Galaxy j7 prime. Paid my $50, got a different phone. Galaxy j7 star. NO charger. NO manual. NOT a new phone they send me a used phone. Phone doesn't work right. I have called the online customer service 3 times. Their solution is for me to send this stupid phone and be without any phone until they send me a different one. This so crazy. I never had a ugly experience like this before. I pay my insurance each so whenever I need to make a claim I should receive a NEW phone, NOT a use one with problem.

I returned my Samsung Galaxy S9 mobile device after I submitted a claim for accidental damage to the device. I received excellent professional technical assistance to delete all personal information from the damaged device and activate the replacement device so I could return the damaged one. The agent who assisted me was very patient with me, as it required a considerable amount of time and repeated attempts to accomplish everything. Your professionalism is beyond reproach. I most sincerely appreciate your expediency to resolve the problem with my device. Thank you very kindly for your help.

The replacement phone shuts down at random and in the middle of a conversation. When the phone is turned back on, the battery may be at no, minimum charge, or full. Please help me remedy this problem. I need my phone as I am disabled with MS.

They were very knowledgeable. I hadn't done a claim in years, they walked me through it in a matter of maybe 4 minutes, overnighted the phone & the 2 representatives I spoke to were nice and patient. I don't have much to say. They made it easy and fast which was great because I was at work so to me that was amazing. I wasn't on hold for a long period of time which is what I was thinking was going to happen but all good!

It was an easy process to replace my stolen phone. It took less than 10 minutes to open the claim over the phone. The best part was that they had free next day shipping. I I received my replacement the following day.

The replacement phone was a dud. The power button was not working correctly the media was not working correctly that video was shaky. I called T-Mobile with their expert technicians and they helped me out that one day it worked for one day and went back to the same old replacement phone. Call the technicians. They're going to go ahead and send me another replacement phone to the T-Mobile closest to me and they will check my phone to see if I have any kind of screen damage or water damage.

I received a like-for-like phone because I had made a claim due to a damaged phone. You guys sent me a phone where the bottom right side of the screen was loose and detaching from the phone. Now I am stuck with my damaged phone, I paid 100$ and am still waiting for a replacement. If I knew the phones you guys will be send me of I had to make a claim, were refurbished and not even good refurb phones I would have never bought it. I hope you guys help me resolve my issues. Unfortunately I do not see a reason to keep your coverage and will not be insuring my next phone. Thank you.

Went through 3 different replacements before I got a functioning one. Offered no discounts for all the hassle of running back and forth from the cellphone store. I wouldn’t recommend this company to anyone after this.

Cours had new phone. Completed questions with agent and within 24 hours had new phone. Took phone to a Sprint store and they completed install and transfer of data from old phone to new one.

The experience I had when filing my claim was terrible. Your company had my address listed incorrectly and it was an ordeal to fix this because I had no idea what address you had on file as I never provided the incorrect address. Now it has been a week and I have still not received my phone which was supposed to be received next day. When I called your company to make you aware I was told I need to wait 10 business days! This is a huge inconvenience as I use my cell phone as my business phone. All in all very bad experience.

My experience with the customer service representative Pamela was great. She made it super quick and easy for me to get my phone replaced. I thought I was going to be on the phone for a while to make my claim but I was actually surprise how fast and easy it was.

Damaged phone. Painless and fast service, just pay your deductible and wait a few days and as if by magic the replacement phone arrived. So is the next time the same program? Addressed call tag and packaging was appreciated.

I bought a Google Pixel 3 in Aug. 2019. There is no physical damage to the phone. But the inside stopped working. I still had to pay $99 for a refurbished crappy phone that was sent to us and does not work. I called Assurant customer service and they told me to take the replacement phone back to a T-mobile store and they will give me a brand new phone not a refurbished phone. Took it in and did not get another phone. Still have the crappy replacement phone that does not work.

Assurant response was Great! My phone replacement arrived faster than I thought. They send me a new SIM card that T-Mobile had already in their records just waiting to reactivate it and good to go! Thank you for the great and professional service.

I had originally filed for a lost phone. However later we had found the phone. I called Assurant and they forwarded me a label to return the phone, which I did. Basically, everything went smooth returning the found phone. The representative was great. However I have not received a refund yet! I would like refund, Please help!

I have waiting already more than 4 weeks for my device and it was missing from Ups. Now I have to wait 15 more days for that and be with a device broken meanwhile I paid for insurance and still with not device.

It was just horrible. Had to ask to speak with a manager to resolve an issue and it still was a problem to keep repeating myself. And what is the point of insurance if you still have to pay 100 of dollars.

My replacement phone order was filled expeditiously, service was great. I contacted Assurant customers service and the service representative was courteous and assured me I would be taken care of. I received my replacement by next day delivery. Five-star service.

My experience was awesome. I just wished I could have been able to retrieve all my information. And voice mail and text messages that I've lost and can never ever get back all my memories are forever forgotten.

The process was easy and understandable. I received the new phone the next day. The return envelope with prepaid postage was very helpful. And the $99 deductible is reasonable. I'm entirely satisfied. Thank you!

I had a quick response from the support person and had my phone shipped quickly. The support person answered all my questions promptly and helped me out with patience. I had a great experience totally.

First send the cellphone to another address and then I have to wait 5 more days without a cell phone that I need it for my work. Then send me a new phone without a new charger, but at least send me a Galaxy 9. Much better. Thank you for that.

I had a horrible experience, the first phone you guys sent me the screen went completely white after 3 day of having it. It wasn’t dropped or damaged, I called you guys in 2/1 to see what I needed to do. The agent told me to take the phone to a Metro store.. well that was incorrect. I drove to my closest Metro (1 and a half hour away) and they told me they wouldn’t help me. I need to call you guys again. Now my husband has no phone and I am still waiting to send back this phone and haven’t gotten a return label.... this is outrageous. You won’t send me a new phone till I get you this one back and well I can’t get it back without a label... this protection plan is a joke.

I never received my phone and I been waiting over a month now. I called twice and still nothing. I'm very unhappy with my experience with this company and I would love to speak to someone who can help. Please and thank you.

Getting my devices replaced was very slow. The call dropped at one point, the customer service person had an accent both times that was hard to understand, and it took about an hour to get my devices replaced. They also put my account pin in wrong and locked my account, resulting in me having to contact my carrier for another one. Glad my devices was replaced but quicker service and a non accent having rep would be nice next time.

Broken screen by accident and phone became hard to use, so I contacted Customer service; the agent resolved my issue promptly, very kind and very knowledgeable person. The replacement phone came 2 days after. Thanks so much for your service.

The process was very easy and I am pleased with the new device. Once the order was placed I received the new device the very next day. There is not much more I can say other than I am pleased with the overall service.

Return and receipt of new phone was great. What wasn't great is receiving 2 reminders to send the damaged phone back. The 2nd reminder was dated the SAME day as an email thanking me for returning the damaged phone. I began to worry, thinking the email was wrong and the damaged phone was lost. Make sure you only send reminders to those who haven't sent their phone back. Don't waste my insurance payments reminding people to send back a phone you've already received!

I have used cell phone insurance not very often because I normally take good care of my phones, but breaking your phone happens. The the service was quick, efficient. No hassle. Would recommend. Phone was at my place NEXT DAY!!! WOW. The representatives I spoke were friendly, professional and knowledgeable.

Received my replacement phone & was up and running again within 60 hours! It was awesome & problem free. Having this service kept me from having to start all over with a new agreement right when I had paid my phone off! Will never be without this insurance!

I have been trying to get replacement device for my damaged one for 3 weeks now. Beginning the run around having to make multiple phone calls and every customer service agent gives me a different answer. Every time I call I have to do something different. They sent me the wrong phone. I tried to send it back. I couldn't use the label. They gave me Ida print out a new label. And when I finally am able to get the right phone sent to me I have to pay more money than what was originally told and I'm thinking about going to a whole new phone carrier because this is ridiculous. And all I want is a new phone and it's been a month.

My replacement phone was stolen off of my front porch. Not only was I told that nothing could be done about that, I was reassured that if I turned in the old broken phone I could refile a claim and still get a new replacement. Both times having to pay the 100$ deductible. So I did, and am now without a phone and was informed that I would not be getting any replacement at all. This is insanity. I did everything asked of me and got completely screwed. This is 2020 and sadly thefts happen. There should be some sort of protocol in place in case it happens. Because I promise you I am not the first, nor the last person this will happen to.

I lost my phone on a Friday, submitted a claim Saturday and had my new phone in my hands by Tuesday. Everyone I talked to was friendly and so helpful. Despite this being an unlucky event they made it as quick and painless as possible to replace. Highly recommend both Assurant and T-mobile to friends.

I dropped my phone and the Assurant staff was prompt and courteous. I had my new phone with no delays or issues. My claim was processed and approved in less than ten minutes. The Assurant staff was awesome.

My One Plus 7t Pro screen was damaged on the 15th of January. I submitted my claim the same day. On the 17th I paid the premium and my phone was shipped out. I was scheduled to receive my replacement phone on the 18th. However it was never delivered. As UPS claimed to have lost the package and was unable to locate it. On the 28th UPS informed me that they had verified they lost my package with Assurant and that I would have to deal with the sender for another replacement device to be sent to me.

I claimed insurance on an LG V30+ (the plus sign indicating an upgrade from the base model). Your 'service,' however, insisted that my device was sufficiently replaced by the LG V30 (notice the lack of a plus sign in the model name). Luckily, the first Assurant employee I managed to get a hold of was fully-competent and, somehow, took pride in their job. They, too, thought that the systematic downgrade was bizarre and this employee diligently apologized for Assurant's malfeasance, asked me to ship the mistaken downgrade back, and, once it was safely in the mail, asked me to call and inform Assurant of the status of my claim - Assurant would send a proper replacement ASAP. . .

Phone stop working. Your customer service rep was very courteous, knowledgeable and attentive. I would definitely refer people to your company. He was fast and very efficient. All companies should a agent like him.

Described how phone was broken. They helped us with the claim and sent a phone with one business day. Very courteous and knowledgeable. Took time to go over thing I would need to do. Spoke English clearly.

My experience with Assurant was wonderful. They fair and help processed my claimed in such an expedient manner, I have nothing negative to say. I deeply appreciate the professionalism that was shown and my child is happy to have his iPad back.

It has been weeks and I still have NOT received my replacement phone after being told it would be delivered the next day. When I called to find out where it was, I was told they didn't have one in the warehouse. I will never recommend your services.

Other than not knowing the process fully explained, it went very well. The customer service reps on the phone kept getting disconnected when they would put me on hold. Finally, through the T-mobile representative, I was able to pay my deductible. Online was great.

I filed my claim 10 days ago, and long story short, I still don't haven't received a functional* replacement phone. When you factor in the high deductible and all of the time wasted, I should have just ordered the parts and fixed my phone. Over 3 years I've paid for this insurance and the one time I needed it, they completely dropped the ball. I'm canceling this service and leaving t-mobile. Pictured is the replacement I was sent.. Barely covered with plastic from a iPhone (the replacement is a Samsung). The box was in perfect condition and the phone was snuggly placed so it's really hard to believe it broke in transit...

I needed to replace my cell phone as quickly as possible because the current one broke one evening. The Assurant people received the necessary information, processed my claim and got a phone out to me within just 2 days. And this took place over a weekend.

We had to call, order, and fix incorrect orders multiple times. You all said overnight and it took more than a week. This is by far the worst service I've ever experienced from an insurance claim provider and you guys have customer service that ranks down there with Comcast. You should all be embarrassed as I've seen circuses with better organization and communication. Words cannot express how terrible your service is and the only reason I'd ever use it again is if I'm absolutely forced to. A lot of fingerpointing and apologizing but no responsibility or intelligence.

I filed a claim and paid the deductible before the cut-off time to receive my replacement device the next business day, which was Monday. The website specifies the cut-off time on Saturday. Upon speaking to a rep, they told me this was inaccurate. I use my phone for work and I had to wait longer than expected. Also, the rep told me that the FedEx tracking number provided to me in my confirmation email was a random, made-up number. Which was a lie. Overall, the representative provided me with information that was inaccurate.

I had a great experience. I started my claims on the app, and then made one call. I got emails within 2 hours saying my claim was approved and that my new phone will be shipped. My phone got to me very quickly! It was a very convenient and easy experience.

The VERY BEST in coverage and customer service is Assurant hands down! Ty to all who helped me w/ my claim. Every agent who touched my claim was professional, courteous, informed & personable. I appreciate your services!

This company has terrible customer service. I made a claim when on vacation they said my phone would show up next day. I told them I would be flying home in two days. She assured me my phone would arrive on time. Of course it didn't. Now I'm home and they're telling me there's nothing they can do about it. So my phone is now going to Arizona and I'm in Minnesota. So now I have to wait for it to arrive at my resort and then figure it out. They are not willing to take blame and telling ME to figure it out. I wish I could give less than one star rating. Terrible company.

Took 3 and a half weeks to get my phone. Every time I spoke with someone I was told something different. Very poor customer service!! People should get training on how to speak to upset customers and learn empathy.

You advertise overnight delivery. My claim was submitted on a Saturday afternoon, then my phone didn't arrive until Tuesday afternoon. That's not overnight. Please don't promise what you won't deliver.

A20 replacement phone. We received the replacement phone quickly and appreciate the great customer service. I'm on my way to take my daughter to her tutoring so I don't really have time to think of much else to say, thanks for the great service and if we ever need to replace the cellphone again we're glad we've got your service!

I was ok with the way I was treated but I assume that is the way everybody has to get treated, since I believe I don't deserve any less since this is what I'm paying for. However there was a miscommunication between T-Mobile and Assurant, it got solved quick.

Followed Assurant/TMobile instructions for returning a defective phone and after they received the phone they are still charging me for not receiving the phone. I see that this is an ongoing problem that others are also having with TMobile and Assurant.

Representative was very attentive and provided excellent service. She stayed on the phone until the transaction was complete and made sure I was completely satisfied before she disconnected the call. The phone arrived in excellent condition and on time.

My device was as refurbish device and was not in good condition. I am not paying for the device month to month I paid more than half of the price for that phone. I was assaulted and hurt when they took my phone away. I think it is fair for me to receive a better service a new device and a phone that includes Apple care!!! This iPhone it's more than a thousand dollars!

I am disappointed and frustrated at the same time. Because this never happens to me before and by the time it's happened they sent me a refurbished phone not even working properly. Then when I told them, "I don't pay every month a insurance for this kind of thing" they say they never said it would be a new one. For that's still money from you like someone who take it from your package.

Weekend delivery of a new phone should be available!! Also, having clear, detailed directions on how to move data (Smart Switch does not work) from one phone to another... AND, directions on how to wipe clean my returning phone.

My transaction was terrible! 1st your website does not work on mobile devices well. I spent way too much time trying to use the benefits I pay for. 2nd I finally process the transaction (on a PC) and after a few days I realize it still hasn’t arrived. I checked it up to being on a Friday, but 3-5 business days was a little much. So I call in and I’m told that they couldn’t find my exact device. So asked for a comparable model. The rep says owe wait.

The website takes to long to use cause had to keep retyping everything so I should have had phone sooner than what I had. Other than that not too bad and TMobile had to replace sim card. It didn't work right.

Quick and easy to submit information required. You replied with reason for unapproved, and added data needed to complete my claim. Once I submitted information you requested, you wrote back explaining the approved process. Great service overall. Thanks.

The claim was submitted and these people required a copy of my ID. I faxed and emailed it and they rejected it but did not bother to inform me. I had to keep reaching out to them. The next story they gave me is that they now needed a copy of phone bill with my name. I once again emailed the requested documentation. I had to keep waiting and hoping that they would accept the information. My claim was made on a Wednesday but because of all the delays the lack of communication and excuses they gave me when I called I did not receive the replacement phone until Tuesday evening of the following week, nearly a week later. Finally the claim tracking on the internet is garbage. It does not tell you wether the claim was approved or status of the phone. I am very displeased with this company and I hope I never have to deal with you again!

It isn’t cheap ($100 co-pay), but contacting Assurant and the subsequent process was easy. Replacement refurbished phone showed up ahead of schedule and was in good shape and the materials to return the broken phone accompanied the new phone and were easy to use.

Services were bad and okay, when asked to speak to a supervisor or a manager got the run around, the policy was very confusing. They always went back on their words and policy. Super dissatisfied with everything.

Very good service in very good time. And your representatives were amazing. Also I received my new phone and it was no hassle in getting my same phone number and service in working order. With that being said to thank you and am a happy customer.

They asked me for documents after another one the next day another document. They have to indicate all the documents they need from day one. The whole process took a week to send a used phone. Bad service.

Yes I would recommend friends, did fantastic service. Very satisfied, the representatives were very helpful getting me through the process. Thank you. I will continue to rely on them in the future for all my insurance needs.

After my daughter's phone was damaged, Assurant quickly replaced it after I filed my claim online. I was expecting them to hassle me or deny my claim (had bad experiences with insurance companies in the past) but we received a replacement the next day. I'm satisfied with this company...thanks for making it go so smoothly!

Assurant was quick and easy to work with and was able to help me get me replacement phone fast! When my phone wouldn’t make calls anymore it was as easy as submitting the claim, I heard back within 24 hours and the replacement phone shipped!

My expectations were met...A+ for the service and prompt too. Phone replacement was mailed in a short matter of time. The device I got was in excellent condition and to send the damage phone was so easy as well.

Quick service. Had the new phone in 2 days. Only problem was it was still activated on someone else’s account so could not be connected to mine. Inconvenience is what I call it. I pay through my US Cellular bill but they can’t fix the problem so I have to contact and explain to get another new phone on the way, hope this one works. On top of it all it’s just a refurbished phone. The last one I got had a ** battery that would die before noon everyday????

My damage phone. They was helpful & my phone came on time. Just disappointed that I had to pay to get my phone replaced. I thought it was going to be free. Because I have insurance that I pay with my monthly bill.

The phone you sent us to replace my husband’s broken phone was so obsolete that we couldn’t even find a phone case to fit it!! Therefore I had to spend money on a new phone just to make sure the phone would be protected! No I’m not happy!!

Very good experience with the customer service. Very professional and help me with the problem I'm have. I highly recommend the person who served me deserves a 10 out of 10. If it were in my hands it gives a raise or promotion to the customer service manager.

Giving one star might be too much but I have to so here goes. In mid-December 2019 my wife dropped and broke her phone. No biggie, we have it insured with Assurant. I started a claim and the replacement phone was sent right out. We had the new phone activated and the next day promptly mailed the broken phone in the pre-paid envelope. Shortly after I began to receive letters stating I needed to return my broken phone or I would be charged. I called them after receiving each letter to find out what was going on. After the second letter it was discovered that the USPS had attempted a delivery to Assurant's warehouse located in TX but was not successful.

I had to speak to a couple of different Assurant Agents and they were both more than friendly and professional. I loved their positive happy spirit and determination to get my claim taken care of. I am very pleased with this experience! I even asked my local T-Mobile employees if they know how outstanding that the Assurant team really is!

Assurant handled our claim in a very timely manner. We received the replacement phone as scheduled, within just a couple days off filling the claim. The phone we received was in excellent condition and was the exact phone that we were replacing. Overall, very satisfied with experience.

After I got my phone stolen again, I paid the $50 deductible and after I received the replacement, I put the SIM card in my wallet and proceeded to MetroPCS to open the phone cause I didn't know how. Opened my wallet and the SIM card was gone and I didn't have $10 to purchase it. I chatted with Metro online and Assurant sent a another one promptly. **.

When you pay a $250 deductible and $15 a month you expect to have a replacement phone the next day. No additional processing for a claim. If you're going to charge that much, you're going to have to assume more of the risk. We will NEVER use Assurant through T-Mobile again. There are too many other good third party options.

Ordered and paid for a new phone to be delivered the next day. All went as well as expected. Quick service. Quick delivery. No fuss. No muss. I would send someone else to have a phone delivered by Assurant.

We could not move all data from bad phone LG Aristo Silver to new refurbished phone you sent us. Had to take both phones to T-Mobile store here in Tulsa. Store was very busy and had only 1 employee working at that time. Finally my turn came and he could not resolve all my problems, said I had to come back when they were not so busy. In all the confusion, 71 year old disabled, almost 15 year loyal T-Mobile customer got home and realized I did not have original phone. Went back about 45 min after I left and he said he did not have the phone, it must have been stolen. I am returning to you in your return package you sent me the phone that my wife Johna had before we purchased the LG Aristo silver that was stolen at the store. Thank you. Sheldon **...It is registered to number **.

Having never used the insurance for any our family phone, I was a little apprehensive about how it worked. I was thrilled that it was a very quick and easy process and the new phone arrived right away! Great service!

Thank you for an easy process when submitting the claim for my damaged phone. I didn't expect the process to go as it did. I truly appreciate the ease in the midst of the unfortunate situation. My experience was quick and hassle free!

I called Assurant and explained my problem and told them I needed a replacement phone. This was on Thursday night at 7 pm. The agent was very courteous and told me my claim was approved and to expect a phone by Monday. To my surprise I received the phone the next day on Friday at 10 am. Service was excellent. Replacement phone is great.

I just want to say how much my family and I appreciate the fast and convenience service provided. The staff was respectful and courteous over the phone. I would definitely recommend to family and friends.

Assurant - a shady not really for my device insurance provider. To begin with, have a process designed to deny claims. Make me determine the correct model, capacity and color with the caveat that a wrong selection will deny my claim. Obviously you do some check on the device to determine what the expected model, capacity and color is. But ok, message received. How galling to then have the replacement phone sent NOT be the device warrantied but considered equivalent by you. I never would have gotten the insurance if I understood it was for whatever device you wanted to send back. That being the case, I will now go cancel the insurance with Assurant/T-mobile and pay less for real insurance from Samsung. Needless to say, I do not consider my claim resolved.

Great experience & agent was really helpful. I was able to get my device without a problem & also sent the old one back. It was fast & easy plus made sure that all my needs were met. Thank you so much for the help!

My phone that needed to be replaced was a Samsung Note. The replacement phone I received was a Samsung S edge, which is a different type of phone. The Note has a stylus which I use regularly, and now I have lost that capability. The Note is also a tad bigger. I would like the S to be replaced with a Note to get a like for like replacement with a Note 7. Otherwise the service was fast and received the phone in less than 35 hours so I am appreciative of the fast turn around, just not the phone I received.

I filed claim on 18th and didn’t get my phone until 5 days later on 23rd. There was no update through the website and I had to call it in. Once called it was approved immediately. For that I experience I would give 5 stars. 4 for the overall.

I was supposed to receive my phone at the beginning of the month. Instead they sent it back and now I’m left with no phone. It's ridiculous, I wish I could write down what I really feel so you guys can feel my pain…

I filed my claim and the same day it was accepted. My new phone was over nighted and I had it the next day. Quick and easy. Very pleased with the service provided!!! Would recommend over and over again!!

First I have to pay $50 for something that should have been covered under the factory warranty for them to send me another phone THAT'S DOING THE SAME THING AS THE LAST PHONE?! WHATS THE POINT OF INSURANCE.. Then UPS changes my address trying to send it over 2 hrs in the opposite direction of which I live... Then the driver throws the new device on my porch?!

I greatly like your service. Was very satisfied. Keep up the great service. Will recommend to friends and family. I really like the service you gave. Continuing to give great service. Everyone will be satisfied with your service.

The website to file my claim was very user friendly, my claim was filed quickly and my new phone sent promptly! I am so thankful for Assurant! The price of your insurance pales for what you get back. Especially with teenagers!

The initial replacement process went smoothly, however, a couple of weeks after I had returned the damaged device, I received a letter, dated AFTER your email confirmation of receiving the damaged device, stating that the device had not been received and that I would be charged if I didn't take care of this. This put me in a slight and unnecessary panic mode which was not appreciated. Your record keeping needs improvement if you are going to be sending (incorrect) threatening letters.

Very happy with the fast and timely service received. Customer reps on both ends were very helpful and courteous. I will gladly recommend this service to friends and families. The phone was timely.

Good service. The phone arrived quickly. The customer service is very friendly because it is the first time that the claim is all right since I have not had any problem with the service after 9 years of being with T-Mobile. Thanks a lot.

Good customer service, quick and efficient. I received my phone as promised next day service. My phone is a Galaxy 9s, I had to pay $99 as a deductible, I hope that they would lower the deduction, my phone is almost 3 years old, the technology has been updated immensely.

Physical Damage to broken screen. Co. took action right away, had new phone overnight, thank you. Will rec. company to further friends, very convenient to mail phone. Persons at your co. were very helpful. Again thank you.

Still to this day I have not received my cell phone. Well this is what happened. My cell phone that I had purchased at Metro pcs had broke just a couple days after I had bought it. Well I did the insurance claim on it and paid the 50$ deductible. I was supposed to receive my phone within 24 hours. Well I had filed the claim on the 23rd of December so I wasn't able to receive my phone until the 26th after Christmas. So I gave my address to metro and Assurant and my phone was supposed to go to my mail box or the office in my apartments. Well Ups left my cell phone on the door step in my apartments. I don't even think that the ups guy even knocked on my door. Well the package was stolen off of my doorstep. So I had to file a report with ups so they could send me a new package. So I did and they told me that they had to do a 14 day investigation.

Great experience, customer service was very helpful, made sure I had everything I needed and made sure I understood how to set up devices and explained how fo reset phone as well as to what is required to on return.

This is my second time filing a claim and simply put, this service is the absolute best. My handset was replaced in under 24hours and the agent was very helpful and friendly. I have already recommended this service to my family and friends. Keep up the great work!

My phone died overnight and it would not start. Called Assurant and they sent a phone out with a return label for the old one. Prices was very smooth and hassle free. If I had an issue, it would be that it wasn't overnight but two days before I received my phone. Minor glitch in their processing times but overall very satisfied with their service.

Lost my phone on a Tuesday and ordered a new phone that same day. Assurant locked the serial number to my phone. Which I found to be great. Then my phone was located on Wednesday the next day. So, I notified assurant that my phone found. Assurant stated that my phone couldn't be unlocked for 3 to 4 days. I don't know why my phone could be locked in moments and it takes 3 to 4 days to unlock. I don't get that with the way technology is today why it would take that long. I still had to call assurant on the end of day four to find out why my phone wasn't working yet? T-mobile did suspend my phone the day I lost it and was able to turn my service on the next day (Wed). So I just don't understand why assurant didn't notify me that my serial number was activated and ready for use. Assurant was not helpful in that manner.

Even though they told me they sent my new phone Next Day, it was sent Ground. Instead of 1 day, it took 5. When I called to ask for assistance, they were unhelpful, and even hung up on me at one point.

I liked how quick and easy it was to put in the claim, and receive the replacement. The only concern was that the phone that I received had some hardware issue with the rear camera as it does not focus and is constantly blurry. I do not wish for file another claim to get this problem fixed as that is what I was told I would have to do. Besides that I enjoyed the service.

Phone lost, ordered replacement, phone found, cancelled new phone. My experience was very successful. Everyone was most helpful and very professional in assisting me with my problem, I would recommend.

Your staff was very nice and attentive through the whole process. I was very pleased with the effort of the representative I spoke with! I would absolutely use you guys again for any future problems we run into with our phones.

It took couple of times to call and ask, but finally was done. The phone was lost, but I kept calling and get transferred till finally got it done, at one time they asked me to take the form to the Tmobile store but got rejected there. They suppose to allow receiving the form by email or scan and send instead of faxing.

Horrible experience!!! Metro PCS is the worst to deal with and this will never ever be an option for me again... Called several different times and went into Metro PCS twice and phone still isn't activated.

Assurant responded very quickly by (overnighting) a replacement phone after I broke the screen on my LG Stylo. When I went to send the broken phone back to Assurant, I couldn't find the label to return it. I called Assurant as my ten days was running out and I wanted to avoid being charged. The gentleman I spoke with said that he would email a label that Fedex could scan and assured me that even if I was ten days late, I would NOT be charged. Thank you very much.

1/20 made claim. Claim approved. New phone received 1/21. Home screen on new phone couldn't read print. Requested return label for new phone on 1/21, received via email 1/22, label wouldn't print. Called 1/23 advised unable to print label, requested a new label be sent. 1/24, new label sent, again wouldn't print. 1/24 requested return label be mailed. Received today 1/29, mailed from Assurant on 1/27. 3 days after request. Why mailed 3 days after request? Unacceptable. Should have been sent out that day or within 24 hours.

I have sadly had to use my Assurant protection plan frequently as of late. And I cannot express my pleasure with their customer service department. And the ease at which I am able to navigate the website and the process. From a fast, friendly, and knowledgeable staff to a user-friendly forward-facing web page. Assurant satisfies all my cell phone insurance needs.

Like years ago when you sent me a phone with issues, look, you did it again. When Assurant has trouble hearing me using speakerphone, that's an issue. Then for me to spend time and money going to T-Mobile for warranty exchange to be told, 1) they can't due to a red indicator; 2) had I waited another day I would have had to pay $99 again; 3) now I have to hope the backup is adequate because I have to wait, however long for a label, I will have to go get printed out, then find a FedEx brick & mortar to send you this phone and be without; 4) the label comes when it comes so... The irony is, you do not trust me to send this phone back to you but you sent me this phone with issues. Hmmm.

My screen was cracked, so I paid $99 to get a refurbished phone. Instead of sending me the phone that I wanted which was a Red Samsung Galaxy Note 9, they decide to send me a feminine color Lavender Samsung Galaxy Note 9. I called Customer Service to have them provide me with the phone I requested or to provide me an alternative device that was more masculine. The agent stated that they cannot help me. For me to pay for a replacement device, I should get the device I want or equivalent to what I already had. Overall, I am disappointed in the service I received.

They take 5-7 days just to let you know your claim is approved and after that next day, my mobile got delivered, which is a good thing. And I contacted around 3 customer reps to know the details and push my claim for review.

Apple phone. I got the phone promptly and I was very happy with the service. The phone was new but there wasn't any charger that comes with it. I would have expected a new set with charger and the phone. I would recommend Assurant to my friends and family.

I I have had assurance phone insurance for the past 8 years for my phone. I’ve only needed to use this insurance policy once before, which required for me to pay the deductible for the replacement phone, which came the next day. January 14, 2020 the day of which I was robbed of my phone and wallet, I called the insurance company to address and proceed with a claim for my stolen phone. I explained the details of the robbery. My bag was stolen which consisted of my up to date identification card as well as the brand new phone which I am trying to replace. I was told that I could send my expired identification as proof of identity to verify my account since my up to date identification was stolen.

UPDATE - Assurant surprised me by reaching out directly after my previous review and went above and beyond to make sure my experience was above expectations.

Extremely helpful customer service. Fast resolution. Made it easy for me. Sent via text all necessary links while I was traveling abroad. Had to pay significant deductible :(. Sent email with tracking info for cell phone.

Worst experience ever, would love to give a negative star. Reported my phone lost on Friday the 17th, completed form, never heard back from them, called back, then forgot to email me the form that I had to sign. I use a Galaxy Note for work, finally received my phone Jan 22nd. Received the wrong phone, was on the phone for two hours with different reps. They were all useless, one had the audacity of offering back my deductible, which implied that I have to buy a new phone. She also said" beside that There was nothing they could do. No one told me that if they did not have my phone they will send me a different replacement. It makes no sense having my phones Insured thru this unreliable company. Will definitely cancel. Thank you for wasting my time and money with you.

At first, I was a little disappointed when I called and explained my phone issue and the rep told me because I had a balance they couldn't help me. Hung up with her and within 5 mins she called me back apologizing about the mix up. I guess she looked at my account and realized I had been with tmobile for over 10 yrs and didn't want to lose a customer. I paid my insurance fee and got my replacement 2 days later. Very satisfied.

Am grateful for the kindness and the professionalism. It was a very difficult time for me but the agent handle me very well. So pleased that T-Mobile help me secure my phone so that all my information was left and they helped me restore my new one when it came in a day and a half later. Thank you so much for all your help.

Screen accident got broken due to drop. Called Assurant to file a claim and they made the process extremely easy for the consumer! Service was outstanding and received a new refurbished phone in a very timely fashion. I am beyond Completely satisfied, thank you!!!

Horrible experience. I filed my claim on 01/20 and still haven't received it. It was lost by UPS and Assurant did nothing but told me to wait out the investigation. I am very dissatisfied about how this process has went and I still dont have a phone 01/28.

Transaction was handled in a very professional way, and was pleased with expedient service. New phone working great. Would not hesitate to call Assurant again on phone business. Would highly recommend this service to all users if possible.

I had purchased a recent Samsung A20 for Christmas. 2 weeks later it fell. Damage the screen. I did purchase screen protector. It still went through. Broken the screen to actual phone. But I was happy I did add Assurance to my plan. It came faster than expected.

After my wife accidentally damaged the screen of her Galaxy S8 we went through the process of filing a claim, which was extremely easy and fast. The claim was processed and approved within a matter of hours and a replacement device was sent out to us the next business day. The replacement device came with accessories and even packaging to easily send out my damaged phone (no postage necessary). I put my old phone in the protective sleeve and packaging and sent it out a couple days later in order to avoid the unrecovered device fee.

Very easy to file claim, emails were fast, transaction was fast. I was very impressed - Nice to know your monthly payments are going to a good service. T Mobile agent started the claim quickly in the store - and phone was shipped in 2 days.

I called the insurance and when I was trying to make my payment, they said something went wrong so I had to use a different method even though my bank statement said the charges when through. When I got my replacement phone, nobody seems to be able to hear me. They send me a shiny used phone or a lemon.

Paying a premium on a premium phone is expensive. Even if I make a lot of money, it is important to match my expectations. I expect a new device as a replacement and quickly. If I calculated how much I paid and how much I would have paid at a store near me, then it would have been cheaper and faster to fix it at best buy or Samsung. I will share my bad experience and advise each my family members to buy a $20 dollar case and a $5 screen protector instead of throwing money on garbage replacements with you guys. Wake up, this is 2020 there are plenty of other options and they are far better!!! Thanks.

I had a Samsung Note 5 that had a failed LCD Screen. I went into the local T-Mobile store and they confirmed the LCD was bad and informed me that the replacement would be an equivalent phone which was a Samsung Note 8. I contacted Assurant to file my claim and was informed the the replacement would be a Samsung S8 Edge which I did not consider an equivalent for the following reasons: 1. It did not have a stylus and comparable software to make note and draw sketches. 2. I had existing files that were backed up using the note Stylus that I would like to use in the future. 3. The Samsung S8 Edge was a significantly smaller screen that the Note 5/Note 8. 4. I have an Samsung S7 Edge and I do not like the phone and the rounded edges make it very difficult when creating and sending message.

So much hoop jumping... Sent me a phone with a broken volume rocker after a week of nightly phone calls trying to get my claim processed. One supervisor straight up hung up on me. Truly awful company and experience. I would give zero Stars if I could. And now I get to go through more BS, I was told I have to send in the defective device that they sent me first before they send me another device.

Once again Assurant has replaced my phone that was insured from T-Mobile with another broken phone. This has happened multiple times. I am very unhappy with the service, the fact that my insured phone is replaced with someone else's broken phone.

Have physical damage to my phone and power port is faulty. Put in a claim 5 days before needing to travel. Waited two days. Called. They said they had just gotten my ID even though I submitted when I filed, and that it would take 3-5 business days to process. This is stated in all the wording. I was hoping that it would not come to that, I've file before and had the phone shipped the next day. I never had to submit a photo, fine. Out of the countless times I have tried to open the site only two times did it open. It has been over a week now, I have traveled from the US to New Zealand and had to change my shipping address for replacement so when I land back in the US (staying in a different location) I can have it when I land.

Customer service is very poor. I spoke to two representative (one was supervisor). First lady "help" (very little) she showed no effort to help accommodate for this. (mistake was made on Assurant behave). I was not completely starfield with her respond and ask to speak with a supervisor. Once on the phone, she listen to my concern/question but continue to tell me things I've already knew and extra steps to take so that is doesn't happen again. (The mistake is on Assurant behave AGAIN). Still not answering none of my question or concern she became frustrated and proceed to talk over me. Which is VERY RUDE and can make me any other customer feel like their being brush off. I ask if they (Assurant/Supervisor) can call T-Mobile and speak on their behave to help accommodate with this issue. I was left on hold to believe we was waiting to talk to t-mobile representative. The call ended with me only speaking to the dial tone.

Customer service people were polite. The replacement phone sent to LA was sent under the wrong order number, so I wasted time and Kimberly ordered another for me to PU in Mesa. Feel free to call.

I bought my phone listing 2 months ago I cracked the screen. I pay $50 and I get a refurbished phone. Now show my brand new phone is not refurbished which is not something I was aware of. I would have just bought something new.

They lied to me, gave me conflicting stories, and told me anything just to get me off the phone, even after talking to the supervisor. It's sad when there's no compassion for a customer's livelihood as I need my device for work.

Paid 30 dollars for quick delivery. Website had said by Monday I would get it. Didn't come till Tuesday. What was the 30 dollars for? My phone number is **. I don't think I should have paid 30 or should get refunded cause it didn't come when promised.

Phones have always came in a timely manner. Assurant is so professional and helpful. When I was charged for my phone the customer service staff were so helpful and diligent when it came to helping to locate the phone and removing the charge.

The claim process was quick and simple, and the replacement phone arrived within a couple days. It was easy to return the old phone. Customer service reps were friendly and helpful. Everything worked really well!

I waited almost a full month for a new phone. I fought with your staff for weeks on end to try to get a new phone. They gave me wrong information 4 different times causing it to take longer for my phone to get to me. Very disappointed in the whole process. Will not be going through your company and will tell others to stay away as well.

Replaced damaged equipment. Everything went as planned, very satisfied customer. If had it to do over, wouldn't have it any other way. Thanks for the promptness and accuracy, until next time. By the way keep up the good work, thanks.

After paying for a few years I was charged a 50 deductible for a refurbished phone that has a bad speaker and camera that takes lousy pictures. On top of that Metro tried to charge me an additional 17 to have contacts put into new phone. Great plan...????

Everyone was very helpful and the phone arrived fast my only complaint is the website it kept freezing and making it hard to navigate. Otherwise the experience was very good. Everyone was very friendly and helpful.

It wasn't a bad experience. Only thing that kinda frustrated me was it didn't come within the 24 hour period and had to go to the store to activate it because my pin needed to be reset. But the customer service representative was polite and helpful as well as the one at the Metro store...

The customer service was fine. This phone was a replacement phone on my insurance from a replacement phone I received about 6 months ago. I am upset about the ethical part of sending a more expensive replacement phone without asking or offering a similar product. This put me in a different tier of a deductible that I couldn't afford. The cell phone industry is in need of a change. I am angry about it! It's poor business practice and dishonest. The speed of delivery, phone rep. and in-store service was professional.

Claim was reviewed in less than a week and the new phone arrived shortly after. The replacement phone is in excellent condition, and the co-payment is reasonable. Would recommend to anyone seeking an insurance plan for their phone.

The approval process was unreasonable long. I clearly have insurance but the claim was under review for documents. I submitted documents the same day as requested. The system did not clear this info. I was sent a text message in error that stated I didn’t have insurance which means I had to waste more time calling.

I am amazed at the 5 star service. Your company is totally incredible. I will recommend all my friends to use your service every time they need to submit a defected cell phone and get use the insurance to obtain a new one.

I submitted a claim request for damage equipment thru Assurant whom is the insurance carrier of our mobile account. The claims process is very easy, the website to submit claims to are user friendly. Following the simple steps given on the website, I was able to submit my claim and received the replacement product less than the time expected and within the given estimated time by Assurant. I am very satisfied with the process and highly recommend this company.

The screen cracked on an iPad that was covered under the 360 plan. I contacted Assurant. The person helping me with the claim was very pleasant and helpful. Filing the claim only took a few minutes and approval was within the hour. We had a replacement iPad within 48 hours. The entire process was very smooth and quick. I would recommend the plan to anyone.