Assurant Phone Insurance Reviews

I am ok with return, The return process is horrible. I was on hold for 2 hours or more. 1 representative hung up on me. I went into the T-Mobile store. The rep helped me and also agreed the process is too long. As he had the same problem with another customer waiting too long for on the phone for return service.

My experience with my claim was not great. I was on the phone with customer service in South Africa. The connection was not good. She said she would let me speak to her supervisor, but that never happened. Finally, she transferred me to someone in the United States, and my claim was finished in about 15 min. vs. I was on the phone with the lady in South Africa for about 45 min.

Great experience overall. Only hiccup was that the deductible wasn't charged when it was supposed to and had to call again which delayed the whole process. But well satisfied with the service provided and the speed of the shipping once it was done.

Had a great experience. The website is easy to use to file a claim. Customer service rep was courteous and provided answers to all my questions. The delivery of my replacement was fast and easy, not to mention that they provided a prepaid envelope to send my damaged phone back. Greatly appreciated.

My phone was crack and working improperly. I called a care assistant and they were very professional and offer website info to help me resolve my problem. At first. I was unsatisfied however another assistant reassured me.

I was very happy with how easy it was to fill out the claim, pay the deductible and get my new device. It was shipped quickly and in perfect condition. Everything is back to the way it was before the damage. With that said, I'm very happy all around with Assurant's level of service.

Originally the reason that I bought the Note 10 Plus was to use for my business, recording videos, video editing, fast email, fast tool for my Video production business, I did not have a good experience with Xfinity, because it took too long to replace my device. My Smartphone is my computer, and it is my main business tool, and I lost a lot of money waiting for the replacement. I really wanted the new Note 20 Ultra, and I was going to get the new Note 20 ultra from Xfinity, but I am not satisfied with Xfinity to start a new contract. I Had a big loss because of the time that it spent to get the phone replaced. If we count the money that I lost. I could buy couple Note 20 ultra with the money that I lost.

When I told the CSR I had also damaged my charger she said she would include that in the order for replacement. I only got the phone but no means to charge it. :( When I contacted them about it via their website, I never got a response. Had it not been for the non-response I probably could have chalked it up to oversight on the charger. But we are in a pandemic and I want to have to go as few places as possible these days.

Easy transaction. Pleasant service. Got the phone quickly. Returned without any issues. Very pleasant. Yes I would recommend this insurance to my friends. I have been treated well in all correspondences.

The customer service was really good. JANET was fantastic. But when comes to get my device I Suppose to get it next day. Hello took about 6 days. That is my rating for just 3 stars. Nice replacement by the way.

Sent purple instead of black phone I specified (black was also color of damaged phone). Customer service rep was very good about explaining procedure and delivery of phone was quick although wrong color.

Although previously uninformed by the first customer service representative (which resulted in "inactivity for 30 days"), The most recent representative was very pleasant, knowledgeable and very much professional. She solved my issue and in a matter of days I received my phone!!!

Assurant took great care of me! The process was easy and quick, I knew right away that my claim was approved, and had my replacement phone the very next day. It is refurbished, but looks and functions as if it was brand new. I'm very happy with my experience. The cost of replacement was 1/10th of what an upgrade would have been. No brainer!

Representatives were very knowledgeable and Efficient in handling my claim. Fast and great service. I got my device within 24 hours and I wasn’t expecting it to arrive that fast but I’m a happy camper with my new phone. The exact one I had color and all.

I was pretty stressed when I called Assurant. I felt dumb for leaving my phone where is it could get damaged and I was anticipating a lengthy and less-than-seamless process. The customer service rep was so nice and calming. She was able to relate to my situation and assured me that "this is a common occurrence". The entire call took less than 10 minutes. Thank you so much!

Assurant is great service to have especially when you only have one payment left. No hassle or long explanation of why your phone is lost. Updated device arrived within 24 hrs of claim. Highly recommend!

My replacement phone came in a timely manner (next day arrival) and I'm very satisfied with the product. I would recommend Assurant to anyone that's looking for quick and helpful information and people that will get your replacement phone or help with your phone.

The service was quick and easy. I like how quickly it came, even my husband said it came quickly. Excellent service and thank you very much. If the opportunity arises I would highly recommend your services to others.

Excellent customer service, she made it the process easy and timely for that we appreciate her so much. She’s competent and handled everything with ease and went beyond and above to help her customer. She’s great!!!.

At first I was not happy, because at the beginning of July I paid for and was told that a new phone was being shipped, then fast forward to the end of July and I still hadn't received my phone, so I called back thinking maybe I haven't received it because the virus was slowing shipments, but actually I was told the info had not been processed, so I had to go through the process again but I was pleased the second time of the way I was helped, actually the first time the young lady was helpful also, it was just that the info was not processed, I guess, but all is good now that it took about 3 days to received my new phone.

They made a mistake and sent me the wrong cell phone color. But the shipment arrived soon and in perfect condition. Although the process was short and fast I did not like that they sent me a different color and less purple.

Phone got here fast. It was easy. I went online, filled it out, paid the deductible. Boom new phone. Was so happy I had insurance. I could have bought and upgrade for 250 to 1100.00. Oh and because they didn't have the model I had they gave me the next one up. How cool is that.

Representatives were courteousness and helpful. I received my replacement phone the following day. No hassles. It was stressful enough having a damaged phone. So thankful for the great service I received which helped relieve some of the stress.

My phone was damaged and they replaced it without issues. All I had to do was call T-Mobile and they helped file the claim over the phone. The representative was helpful and courteous. Deductible of $99 was steep. :-(

Received replacement phone. Took to US Cellular. Phone was shot. I paid the deductible. And the phone could not recognize Sim card. My Mom had to drive 30 miles, and she had to get another phone because replacement did not work.

I did my claim online and it was extremely quick and easy and the phone was to me within a couple days. I am very happy with the process. The only thing I didn't understand was after I got an email saying I used 2 Apple Care claims and was out of them. I don't own an Apple phone so it is confusing to me.

I paid for a replacement phone and never had a problem until I opened the package and that was damaged so I returned it once again. Five days later still don't have. It is to arrive today. We will see.

The process for making a claim via Assurant's website was easy and very efficient. I received a response the same day. New equipment was shipped overnight and the return instructions were simple. Thank you!

The phone was in perfect condition when I received. Started right up, very easy to transfer everything from my old phone. I would recommend to a friend if they were in need of warrantying out their phone.

What can I say? For the second time you guys seem to amaze me... first time I waited a month for my claim to be approved then this order I waited about 2 weeks. Good things I'll be canceling my service with you guys soon. Not sure why or what you guys have against me but it's sad you treat your customers like this. Very disappointed.

Upon contacting the service, I was able to walk through the process very easily. Everything was very straightforward. One couldn't really ask for a more seamless and intuitive process. I would certainly recommend.

Great service and fast service. Phone came next day. Thank you. I would definitely recommend my family and friends. I really appreciate you guys. The person that help me was very professional and he took care of all of my needs. Please continue to hire good people like that.

It took over 24 hours for approval to come through with my prompting. Then another 24 hours for phone to be picked up and eventually shipped. Filed on Saturday and phone arrived on Tuesday around noon. Thank you for your coverage.

I Made a claim about a broken camera on phone. I Received what I am assuming is a refurbished phone the very next day. I had the new phone Up and running no problems. Assurant also shipped a return shipping envelope for the old phone to make entire process easy and painless.

My phone was damaged when it fell from my purse. I contacted Assurant to start a claim and the process was simple and easy. My claim was processed without issue and a replacement was sent immediately.

The process was easier than expected. The online option was user friendly and no complaints. I received my replaced as promised. I would definitely recommend it to my friends and family in the future...

Filed the claim on July 27th, still have not replacement. I waited 3 days after filing and asked what was going on and that I didnt receive any shipping info. I got the response of "we apologize but your device is on backorder due to the current emergency". First off why did I have to email you to get told it was delayed. So ok no big deal. I asked about the policy of them sending a newer device if my device is unavailable. What do they do? Yep respond with the same generic answer of my device is on backorder. So I screenshot their policy and send it to them expressing how upset I am at their lack of response... Still waiting for a response again. It's been 2 days since I sent the last email now my phone will not take a charge at all. So yeah great job guys. I have now been dealing with a busted phone for almost 10 days and no response to the situation. This phone is my only means of communication and it is also needed for work.

I called to see what my options are due to I am unable to transfer the DUO Mobile from my old phone to the new one. I must have this app to work from home and am having issues in doing so. I call the customer service to see what the charge would be if I was not able to transfer this app so that I can work. I was told if I did not return the damaged phone within 90 days I would be charged $80.77. They even transferred me to the IT department for assistance in downloading the app.

Submitting a claim was very simple and fast, and was surprised by the overnight delivery of a new phone to have it by the next day. It was also an upgraded version and is working great. Thank you.

The Assurant representative was helpful. I received my replacement phone the next day. My deductible was minimal and my experience was very pleasant. Thank you for the great service that you provided.

The experience was quick and very professional. All the representatives were friendly and answered all my questions. Very helpful. A new cell phone came the next day. We have had to deal with you on two different occasions and both situations were great experiences.

Loved how fast they delivered my new device. I would gladly recommend this to my family and friends. Only thing is that my deductible went up by $30.00 more dollars, but other than that they were awesome.

I piped in my old sim and phone operated like a champ. A couple days after I received the phone I was prompted that the phone needed to be updated. I plugged the phone in and worked on my laptop until I crashed out. When I awoke in the morning my phone was on update white screen with colorful ring. I showered and got ready for my day. After I ate I went to phone and it was on the T-Mobile screen as if it was restarting. Because I work from home and all my business is thru Zoom I wasn’t in a rush. It was about 3pm when I checked my phone again and it was still on restarting screen.

When calling to place a claim on my phone, they were extremely helpful and fast. The claim was processed right away and I received my phone a couple days later. I have been with Assurant for a few years and don't plan on going anywhere anytime soon! I've always been 100% satisfied!

After starting the claim process, I expected days/weeks before I would see anything come of it. Much to my surprise, the claim was approved and the new phone was sent out and received within 3 business days. We had the new phone set up and ready to go within a week of the time of damage. Customer Service, Octavia, was very helpful as well. Thank you.

It was horrible! Wasn't told I had to pay to get service on!! The other phone was stolen and I had it turned off. It took me 2 days to get it and another 2 days to get it on. I WILL be going to another company and will tell anyone who asks NOT to use Metro!! Especially during this COVID business!!

The refurbished phone was shipped to me in a bag and as a result it came broken. I was advised to send it in and await receipt of it prior to sending me a replacement despite my requests for an alternative solution since I rely on my phone for work. Now I will go a week without a phone as a result of your poor packaging. I'm disappointed in the lack of resolution.

I received my replacement phone in a reasonable amount of time. I am pleased with it. It’s an upgraded model of the model that was damaged. I was shocked and surprised. Good company and my deductible was not too expensive. I recommend them.

Was sent an outrageously hot-pink phone to replace my LG G7 and told that was the best that I was going to get, no matter how who I spoke to. I wasn't given the option to return for a different device or to return and wait until an exact match for my device was available, either option would have been more tolerable. I've been paying almost as much for insurance as I have for device payments for the life of the device. After the deductible, I had paid for my phone TWICE over, too much to just accept a phone that wasn't an exact match. I bought another exact match device online for the same cost as my deductible, which I'm still waiting to be refunded.

My 1st 2 times I inquired to get this process done, I had two operators hang up on me because they didnt understand my situation. On the 3rd time I think everything worked! The person was very nice and patient to help me!

The lady sent me the wrong phone, a Samsung instead of an iPhone then I get told it's my fault and there's nothing they could do until they receive the wrong phone back. This is terrible service and that lady should be fired for not knowing how to do her job correctly. I would never go through Assurant again if I had the choice. Never again.

I had to have my daughter's iPhone replaced due to a cracked screen. Assurant made sure that my daughter received her phone in less than three days. There was a discrepancy at first but the representative was very respectful and patient when solving the issue.

Great experience with claim and time it was processed. I received my replacement phone less than five days and with a upgraded phone. I also received everything I needed to return my broken cell phone with no cost to me.

Received replacement phone, and I can’t hear on it, I have to use the speaker phone, I called within 24 hours and they sent me to Apple Support where they sent me back to Assurant main so I was back and forth over an hour and they still haven’t sent out a second phone. I’m highly disappointed. I’ve paid over 4 years insurance plus $99 for what. I could have just purchased a new phone.

Filing a claim was pain free. After filing and paying my deductible I received my new phone (same model phone I broke) in 2 days. Took both phones to a Tmobile store and they transferred everything to my new phone. Mailed my broken phone back using a prepaid postage box they sent with my new phone. Piece of cake. They made an otherwise difficult task very easy. Thank you Assurant!

I Love the process. It was a easy and fast the process plus it was ship the next day. Definitely worth it. I hope anything else happens to it but if it doesn't I know I can count with Assurant. I feel Confident and that to me is everything. Thanks.

Assurant set up my claim quickly and easily. I received my replacement phone in 2 days. 3 days after receiving my phone I was jogging and dropped that phone, I was scared to call Assurant and tell them the news; they understood and replaced that one as well!!! Assurant assures you don't go without a phone for long!

When my iPhone broke I utilized my insurance with Assurant. I have spoken with two customer Service reps who are knowledgeable, friendly, and listened to my issues. I kept repeating myself and they listened patiently. They sent a replacement phone and when I felt there was an issue I returned it and received another. No worries, no issues, just great customer service.

I am VERY upset with the phone that was sent to me. It is bad enough that I paid off my Note 8 and should be allowed to keep it after paying years of insurance AND a deductible, but the icing on the cake is that you sent me a Note phone that is the size of the S10 and not the size of my phone AND I need an SD card (and had an SD card on my phone that was broken) and you send me a phone without an SD card. I was not aware until I took it to the TMobile store the other day to make the data transfer. I need the Note+ sent to me. Why you wouldn't replace a phone with like functions is beyond me. Unless you are just trying to rip people off as seems to be the case with so many online companies these days. HELP, PLEASE! How do I get this non functioning for me phone exchanged for the phone I should have received?

I made a claim for my Samsung Note 9 and I received a Note 10. Not even close to my device. Yes, it's a newer version but characteristics are not the same. I called and the representative wasn't even sure of what to do. Now I'm stuck with a smaller phone that doesn't take memory card.

Loved it! The process was fast and simple. I processed the claim and within a few days got my phone. I was truly impressed at how fast it was, especially with the Coronavirus going on. They actually traded in my old iphone 6 32GB with a Gold iphone 6 - 64GB. It was a pleasant little upgrade. I've done claims with Assurant before, this was the first time I received an upgrade so I'm sure it was what was left in inventory, I def wasn't mad though. :D

Very fast shipping, customer service was great, would definitely recommend to friends & others. The only I had was that I'm already paying for insurance on my mobile device but also had to pay $249.99 for the replacement device, that's the only issue I had but other than that everything is ok.

Assurant was quick, effectively and professional. Very easy to return in provided envelope. Customer service very helpful in explaining the process and expectation from beginning to ending. Online process was very easy and short.

Re-ordering my phone was very easy and had accurate updates with UPS. It was incredibly helpful replacing my phone that I used constantly for my work. The website was so simple and straightforward. I was worried about some information I needed to provide (because I didn't understand some of the vernacular). However, the site pulled information from my billing account and made my experience stress-free.

I lost my phone and paid the $249 just to have the phone arrive late (this is my phone I use for work, so this was especially frustrating), and the screen had scratches on it when I received it. I contacted customer service and they said I had to send the phone back (and again be without my work phone) in order to receive a non-scratched one that I should have received in the first place. What a waste of my money and time. Would not recommend.

Recently put in a claim when I dropped my beloved Note 9 a few weeks ago and cracked the screen. I put in a claim late Saturday night and by that Tuesday I had a replacement device! Not only did I get a replacement device quickly but it was a Note 10+ which was totally unexpected but greatly appreciated and I love it! Would highly recommend getting this insurance if you have a premium handset; hopefully you won't need to use it but if you do, you won't be disappointed!

Replacement phone, It came the fastest I’ve ever had one delivered. Like only two days I was relieved to see it. The contact person for The company took the time to hear my grievance And put my order in quick so that I would receive an iPhone in an ample amount of time.

Replacement phone was sent with accuracy. But had problems locating my phone that was sent back to Assurant. Also had problems with Status of my claim.. I know mail system is slow due to Covid-19.. But had a certain deal of professional.

For some reason when I placed my original order the system kept correcting my shipping address, apparently to the WRONG ONE because about three days after they told me it shipped it told me it was "undeliverable and returning to sender". My guess is because they wouldn't let me type my own address with the apartment number like I wanted, it kept pre populating without it and telling me I was wrong. Needless to say I was SO disappointed. BUT the customer service rep I had fixed the issue & sent a new one IMMEDIATELY while the first one got rerouted which was SUCH a relief because I was so worried I would have to wait for the missing phone to get back to corporate.

My cellphone was lost. It was later found on a shopping center parking lot and it had them run over. The back of it had been completely crushed high. I filed a claim what's today and the phone was covered by policy. I was greatly pleased that everything that they said they were going to do as far as delivering it and everything else I was in fact done. Thank you very much.

I have too many problems to get the issue solve, 4 times calling the customer services, 2 times got disconnected, nobody call me back. Plus the phone I received is refurbished, my phone was brand new, I did buy it direct with Apple.

Service was very professional and friendly. Turn around was exceptional. Very happy with service. I would recommend this type of insurance to friends and relatives. I have this type of insurance on all my family phones.

Called on Sat claim. Didn't get filed until Tuesday then didn't get phone until Thursday. Lost 4 days work due to no phone. I thought was supposed to be overnighted. Very disappointed I had to call before I finally found out there was no apt number on package but still wasn't even sent out until Tuesday instead of Sat or Mon. Had I not called prob still wouldn't have phone.

Great job! I was able to do everything from my phone and received my new phone within a few days. I was amazed at how quickly service was rendered. I am not that tech-savvy, but he set up was fairly easy, and I was using my new phone within a matter of minutes.

Very easy request, fast processing and delivery, replacement phone was better than expected. Return envelope was provided only had to transfer the data and then stick it in the envelope and drop it in the mailbox. Just waiting for confirmation of receipt.

Excellent help from Customer Service. Completed the transaction in no time. Got a much better replacement than I had expected. Received the replacement phone from Assurant immediately and it is working perfectly.

I had a Cracked screen on my Galaxy S8 64G. I contacted Assurant and they took care of everything. I am happy with my experience and timely replaced phone. I would gladly recommend Assurant to my friends and family.

Son lost his phone riding motorcycle. Tried Find My Phone but it wasn’t working so filed as lost phone with $249 deductible. An hour after filing the lost phone my son tried Find My Phone app and we recovered it and called to change claim to damaged $99 deductible. However, two days later I was informed that we could NOT change the claim from lost to damaged.

It was a little frustrating at the beginning as we could not complete through the online portal. When I called back they took care of everything. It was great. Only giving 4 stars due to the online completion issues.

Called for an insurance claim, requested if phone can get shipped to a T-Mobile due to Covid 19, I am out of the country. I have not had a phone going on a month now. Got the wrong information, had to ship my phone to my parents' house. And now my results are I am without a phone thanks to an Assurant agent giving me the wrong information. I found out I can get it shipped to a T Mobile with a manager approval. I am not very happy with this small communication issue.

I'm so thankful I have insurance. I have not been lucky with my Note 8 and have had it warranty replaced several times. The issues I had with previous phones are stop working in Gear VR, glitchy screen and charging cord easily falls out. The last time was the first time screen cracked in three years. My phone fell out of bike phone holder. I was super excited when I opened up replacement phone for my broken Samsung Galaxy Note 8 64GB and found a Samsung Galaxy Note 10 256GB in the package.

No issues with new phone. Satisfied with replacement. The only issue I had was a delay in getting my phone replaced since I didn't realize I had more steps to follow to get the replacement set up. Otherwise good experience.

I have had insurance on my devices for several years. I don't typically need to use it. My kids crack the screen to our tablet so I'm like, "No worries. That's why I pay extra." Well I go through the process everything went smooth then I received the replacement tablet and see I've gotten a much smaller cheap version of the tab A which was sent without any attachments (charger nor wall block) only a sim card activation guide and "180 day limited warranty" slip and all I can think of is how played I feel. I've had this tablet for over 4 years and have paid $9 each month. I am truly disappointed in this program and will no longer waste money on it.

My iPad screen was cracked up very bad from a fall. I had a very good experience with replacing my iPad. Everyone treated me with respect, understood my loss and helped with arriving to a solution.. Thank you all very much. The experience was great. Never before have I used this insurance. I am very satisfied.

After having my phone stolen I thought insurance was supposed to make sure you got a replacement fast and worry free. I been stressed since I lost the phone and I still have not had it activated due to some mishap on your end.

The absolute worst experience ever. I had to talk to four people. They all kept referring me back to Metro which metro cannot help me with an insurance issue. What's your customer service people should already know that and they do not do any type of phone replacement. Your customer service people should know that too but instead they bounce me around a bunch of people. I finally got someone who knew what the hell they were doing and fixed it and I got our phone but you guys need to do some more training. The worst experience ever.

Customer service was terrible and they sent me a crack phone. I asked for my money back. They told me it would take 2 billing cycles. They said I would have to wait until they receive the phone before I could get another phone. So now I still have a damage phone. You need to train your employees better everything. I have a bad experience with your company.

I was not happy with it because it lost battery power really fast and the screen kept freezing up. The backing was white instead of being all black and the white backing and my phone information on it.

Received my replacement phone exactly as promised. Easy to make claim. Friendly customer service, and a great experience. After my husband phone was ran over by a car. Will tried to friends and family.

My phone had been damaged due to water and could not read a SIM card. I called in, gave them my information, and filed a claim using my phones insurance. I paid $50 at the store, and got a phone the exact same make and model as my old phone, but in better shape. I was not able to get service with my old phone provider because they were of no help when I tried to, but I was able to get service with a new service provider who had much better customer service and service in general. In summary, my new phone was shipped successfully, it was I bit more expensive to make the claim than I would have preferred, but for next today delivery I can't complain. And my old phone was easy to ship back and had very little issues with the phone itself, but I had many issues with the phone service.

Definitely DO NOT recommend....when my screen damaged the deductible I had to pay to repair it was almost the same as I would have paid at the Apple store without having to pay insurance for 27 months. AND this high deductible more than likely was going to give me a refurbished phone, not even a new one! Very disappointed, ended up repairing the phone on my own. Will not carry this insurance again. Disappointed T-Mobile chooses to work with them.

I have not received any replacement up today despite promise from T Mobile I was surprised to received by 07/30/2020..It has taken longer time. Very disappointed. I call T. Mobile later and told me it is on process.

I requested for new replacement. As result fast and taken care of it. Then I sent my old phone to return to them and they emailed me that they got my old phone and no worry everything good now. :) I appreciate for your help.

I have never had a bad experience with everyone that have helped me with all my claims, always get my new phone within days!!! Keep up the great Job!! I hope your staff remain as good as I have experience dealing with.

I cannot name everyone that my wife dealt with in making the arrangements to replace my lost phone. But I can relay her feelings about the process. She told me that everyone was very patient and nice, taking her step by step through the process. They all had nice personable attitudes and she was appreciative of that because we both thought it was going to be a stressful process and it was 100% NOT that. Dealing with Assurant representatives was a very pleasant process. Thank you so much. Also, my phone is just as the one I lost and it has no damage, not a scratch or dent on the phone, looks brand new. We are very pleased. With appreciation, The Williams'

It's been 2 weeks and I still haven't received my replacement phone. No updated tracking information has been given. As of today my experience with Assurant is not positive. My experience might change to a positive one if my matter is resolved.

The phone was shipped overnight on 7/23.... I was without a phone until 7:40 PM on 7/27. I had to keep calling, UPS kept lying about reason for delay, gave no reason for 2 days, and about location of the phone; and Assurant did nothing. I was sent to T-Mobile to get another phone until they found this one, but would have had to pay over $800, and hope the other phone showed up within 14 days so I could return the new purchase, and then transfer all data again.

I filed a claim on 07/17/2020. As of today 08/01/2020 I still don’t have the replacement device. First they asked me to provide them with the original purchase receipt from a year ago (that’s when I bought the phone) yet they had no problem collecting insurance premium for the whole year that I was paying claiming that I needed proof that I bought the phone. Even after I submitted the receipt I was being asked to wait 24 to 48 hours for my claim to be approved and I waited and every time I called to check they would tell me I have to wait 24 to 48 hours until they finally admitted that they don’t have the phone. I believe this company is a big scam since if that’s how they do business meaning they take the money from the customer for the service and they can’t give them the service. Not having a replacement device is the worst excuse as they should have devices readily available in the event that a customer needs it.

Excellent customer service. Job well done, above and beyond. I highly recommend you! Very helpful and professional also made sure I was satisfied before getting off the phone. Thank you for good service. A satisfied customer.

My experience with Assurant was OUTSTANDING! 100% because of an EXCEPTIONAL CSR, Mary, # **. Her customer service talent is second to none! I was frustrated by the time I got her due to discrepancies with my verification process which she so patiently help me to understand why. After sometime, I finally remembered my credentials (it had been 3 years since using). Mary was engaging, professional, product knowledgable, genuinely cared about her customer, and offered an award winning customer service experience (which is very rare). I sincerely thank you Assurant for hiring Mary - she is by far an asset to you. More importantly, I thank Mary superiors because her excellence reflect your management excellence! I'll certainly do business with Assurant again as well as refer B2B!

When my phone was damaged the customer service representative was very efficient in making contact with you. With approval very prompt and a replacement device sent. Thank you for the excellent customer service.

On this day I was getting a replacement phone you told me next day delivery if we had completed. The process by 8 pm we had finished by 1145 am so I was happy getting my phone next day so next day comes no phone. After tracking it on UPS website and doing my own investigation I find out you didn't even ship it until 533 pm so 5 hours after we finished so I didn't get. My phone for the whole weekend. I got it Monday afternoon so I'm very unsatisfied.

My claim was processed quickly and my replacement was sent the next day, had to wait till Monday to get it though so it wasn't overnight but other than that it arrived in good condition and everything works as it's supposed to. I'm happy with this.

I must say I had wonderful experience & would greatly recommend others. Great job continue please! The customers service answer your calls in nice friendly matter the timely matter as well. My overall rate was awesome!!

Claim process was easy. Received the replacement phone quickly. My only hassle was setting up the return shipping. That was mostly due to Fed Ex's phone system and website not anything that Assurant could control. If the return is as easy as "drop it in a mailbox" as some people have said; then the instructions that came with the phone were not that clear.

The experience was quick and prompt. Phone was received within 2 days. The online process was easy. And the phone I received was in perfect condition. Assurant always makes everything easier when unexpected issues arrive.

The whole situation was annoying! I automatically kept getting sent over to apple several times. I finally was able to speak to an Assurant employee who never ran my card nor processed the claim. I provided all the information so why wasn’t it processed?!? Most annoying thing to ever have to deal with!!

The order form was quick and easy fill out. The response was quick and the phone was delivered fast and it came with instructions and everything you needed to send the damaged equipment back.

This service sucks to the highest level, the staff are polite but unfortunately no knows what they are doing, every customer service rep has a different story from July 22 to Aug 1. I cant get my phone yet that I call for.

Call and chat didn't work, but after submitting the contact form asking for an update a supervisor reached out and assisted in resolving the issue. Thanks Assurant!

Lost my phone, called T-Mobile and since I had the insurance I only paid my 49.00 deductible and I received a new phone overnight! Customer Service was very good once I got to the right department because most of the people in the store should be trained more to provide customer service and knowledge. I called 2 times and both times the young lady could not help me due to knowledge.

3. The flimsy cardboard returns envelope is scary...We are being asked to return an expensive phone and be charged if it doesn't show up. I asked lots of clear strapping tape because the sticky-tape closure can be opened without any effort!

I called the insurance company to follow up on my claim! My phone was set to arrive today but when I contacted them all they would tell me is they made a mistake and I should expect it in another 4 day from now! Never tried to contact me about the delay or anything! -1 STAR.

A broken phone is a traumatic experience. Assurant made it not so bad. My phone was broken mid afternoon on a Wednesday, I filed my claim early that evening, and was quickly approved. By mid afternoon on Thursday, I had a replacement device in hand. I couldn't be happier with the outcome, and Assurant's performance.

The device I received works very well and is in brand new condition. The only critique I have is I had my previous phone for several years so I received an upgrade a matching charger would have been helpful.

The process is not efficient. First received non functional replacement and still in process of figuring out how I'm going to ship back in order to get one that works. Not everybody has label printing capabilities therefore the process is Inefficient and a real pain considering the premiums customers pay.

My son's phone cracked and was told because I pay extra for Apple Care to go through apple which I tried to scheduled and went to my appointment where I was told because he has a red iPhone XR that they couldn't fix it or replace it and if they ordered it I would have to give them his phone and would be without a phone for a min of 2 weeks so they referred me to apple customer service where they told me in order to get my phone replaced quicker which would be 3 business days I would have to pay the full price (over 1000) and once they received my damaged device so I called Assurant and they were way nicer than apple. They took less than 10 min to order me a new phone and made sure I understood everything and got the phone the next day! Way to step up Assurant!!

I called for a replacement phone 7-21-20 & was told I'd have it the next day but it took an entire WEEK! I was inconvenienced for an entire week & no one knew when I would receive my replacement phone! I don't think that it's fair that your company takes my money monthly on top of the deductible being taken right out of my account & I still had to wait a Week. I lost all kinds of business deals & I can not make that money back up because I had no phone to call my customers or even answer the phone for them!!

I was a little leary at first. I located a number and was given another number by someone who gave me another number. However, once I reached Samsung Premium Care the replacement process was quick and easy!

I spent over 10 hours back and forwards between T-Mobile and Assurant trying to resolve my claim. They could not access my account because of PIN number and last 4 digits of my social. It was a disaster. 3 weeks it took. In the mean time I had to purchase a new phone.

Hello, The replacement phone that I received in the mail makes crackling sounds and doesn't work well. Please call **. How do I return this phone and get another at no cost since it was not working well as soon as I received it and started using it? Thank you in advance for your assistance.

I love this insurance company! Customer name is amazing! My device arrived within 24 hours, as promised, and the entire process was made incredibly easy thanks to the employee who dealt with my claim! The step by step process was seamless, from the description of loss to the deductible payment, verifying account information, to promptly receiving my new device the next day, even switching from the broken device to the new one was super easy! They even send you a prepaid shipping envelope that easily seals to return the damaged device (if applicable).

I loved how fast it was to process my claim through the website. I submitted my claim one day and the next I was notified that my husband’s new phone had been shipped. We received the phone within two days of submitting the claim. Thank you!

The rebuilt phone was terrible. We had to call to have a replacement send. With what is going on there is no need for us to have to return the phone as we paid $99 to replace it. This is the 3 or 4 time we have to have the same phone replaced. Very bad.

Very helpful and quick customer service. The replacement of my device was surprisingly fast. They were very thorough and clear in the process though they have very busy lines. I recommend anyone to take Assurant services because they are reliable and fast.

Every time I've dealt with Assurant it's been nothing but a problem. They send out defective replacement phones. They also underbid whatever "you have given on upgraded upgrading phones. Assurant is the reason why I have subsequently canceled service with T-Mobile because not only am I out a $100 for a deposit deductible but I'm also out of foam and I never received one. May still have it and refused to send it. We are going to small claims court.

I can honestly say that I was going to cancel my phone insurance before my incident. Luckily I didn’t! I thought something like this would never happen to me but it did. That’s why they call them accidents. I applied for my claim online and within 3 days, I had my replacement phone. I’m super excited!

Filed claim on iPhone with unresponsive touchscreen. Took two days to get acknowledgment/approval email saying "usually 24hrs" time for 'expedited' mailing of replacement. Another two days (52 hours) later, no word, no phone. Reached out via website's "Contact Us" page but reCAPTCHA function conveniently not working. Live Chatted with rep who had no answers (replacement delayed for unspecified reasons). Rep made it clear to expect no further communication until phone ships (in an unknown amount of time, as much as three weeks). Extremely frustrating to be without a device for what could extend to a month with no real communication or assurance from Assurant! Guess I could buy a new phone but, why have the insurance then? Will not purchase, or pay monthly, for this "insurance" on any future phone. Not reliable!!

Extremely fast shipment of my replacement. AMAZING! I didn't get the color I had previously which was a bummer, but I can't complain due to the speed of replacement arriving, literally less than 24 hrs I rec'd my replacement from when I placed my order! Extremely grateful for that!

While my service was good and quick receipt of cell my phone Assurant cost of replacing cell phone is highly excessive and should be lowered in general and also take into consideration of age of phone in cost of phone replacement.

I was helped by text message by "Karen". She was of great help and knew what she was doing. Quick response was given by her. My claim was "wrong" since I have the Galaxy Note 10+ Aura Glow and received the Aura Black but she said that when a claim is made not always would you get the exact same color of your claim.

Excellent customer service!!! Quick and easy!! You are great! My representative was so very polite and positive! I really like that I received a RED phone! It arrived quickly. You have great employees there - I hope you treat them well!

I appreciate the promptness with processing my phone. The price was a bit much but I do understand that the phone that I have is very expensive. This was my first time having to file a claim and the process was very simple. Thank you.

Experience was pleasant, fast and easy. Wish I had called sooner and saved myself some stress. I have had a cell phone for years and never had to use the insurance but I'm glad I had it. It was worth it.

First of all when I made a claim the first time I told them everything about the phone; iPhone 6, IMEI, GB? And I was declined of my claim. Waited 3 months and are applied again and was denied again. This time I was not going to take NO for an answer after all I am paying an insurance for this phone. Customer service figured that what they put for my GB was incorrect and that she would put the right one to get process and verify my contact number on the system and that was wrong as well. I corrected her and she updated it to your system and yet when I got my replacement, GUESS WHAT! On the receipt my contact number was still wrong.

I've been a T-Mobile customer for 10+ years and always had used Assurant multiple times in the past years. When I contacted T-Mobile and started my claim I was quoted 99 for the replacement of my phone since I had cracked my screen. When I proceeded with your filing the info on your guys side the fee was $249 not the $99 I was quoted and after 4 phone calls to T-Mobile and Assurant they was just sending me back and forth with no resolution.

My experience with the representative and staff was very professional and knowledgeable about how to fix my problem. Very courteous personnel your staff. Kudos to your company for training your staff to deal with people from the heart.

Very friendly and professional service. I was very stressed about the situation but they replaced my phone with a deductible and sent overnight. Quick and easy to file. Had my phone back in service in no time. I was very pleased with the service. Thank you for your help!

Great and very fast delivery. Keep up the good work and the fast service have overnighting the phones out. Will use this insurance again in the future. This was my first time using the insurance claim.

Replacement of Damaged SAM GAL S20 + 5 G. Device was new in package. Excellent service and attention to detail by customer service representative. Overall experience good. Hopefully will not be using a claim again as this entails damage to device.

Excellent, no questions ask, it's gone, made me happy, quick. Best protection ever, glad I purchased the protection plan upfront because it pays off in the end. Everyone should purchase protection on everything you get, I do. Thank you.

Very swift and effortless on my part. I really appreciate the short question process to determine if you're eligible. Phone was here fast. I was able to just transfer my SIM card and boom back in business!

Everything was smooth, except it took a while to actually receive my phone, delaying the return of my original phone. I have received my first warning about you not receiving my phone, however it is in transit. I would recommend changing the receival date to 14 days from when the phone arrived.

As soon as we called, they were so pleased to help us. They answer every question we had, made everything so easy and the phone was here the next day like they said. We are really satisfied with service.

I was extremely greatly for the speedy, and easy process time to receive my phone. I am an over the road truck driver and needed a service that was sympathetic to my situation, and Assurant did just that.

I have been Customer with T-Mobile and have insurance with Assurant for last 5 or more years. This incident happen after a long and I see I had to pay $250 rather than $175.00. Being loyal customer this charge should have been honored as $175.

After making the call, the phone was there in 3 days and I am very happy. I had hoped it would be overnighted but I was happy that I had purchased the coverage. I had no idea that it would so fast and efficient. Thank you.

Phone would not accept the charging cord and the screen was cracked. A replacement phone was sent promptly. Had lots of trouble with electronic system but once I reached a person it went very well and they were very helpful.

I would have given a 5 but I was told to drop the old phone at the Post office and it would be no charge, I was told No. I would have to wrap it up, address to the company and pay 8.45 for delivery.

It was a good experience. I just did not like the wait but overall good experience. Customer service was excellent and met my needs. I had to send my replacement phone back but once in transit they sent my replacement to the replace and I was pleased with my replacement. Thanks.