Assurant Phone Insurance Reviews

I just had a pretty decent experience returning my phone and getting a new one or refurbished one although it was a little tough because of not having the exact date and moment that it went off. My first claim was revoked because I couldn't remember the day and that was partially because of getting the runaround on the phone and spending 40 minutes and talk in the three or four different people after trying to do it online first. But while I was doing it online it would not let me say that I didn't have my phone come in contact with liquids and as why I ended up having to do it on the phone instead of online which I don't know if it was a glitch in the program or what but I wasn't happy about not being able to change out of saying that my phone had been exposed to liquid. Other than that the last time I talked to the person that went really well and she was very helpful.

I originally called the support number via the Samsung Protect app when they told me they didn't have my protection plan (ended up being the protection company for my partners device not mine), I was transferred to Assurant and they were able to help me (which was great). I was told I would receive shipment tracking to ensure I was able to see when my device arrived, but I never received the shipment info. When the device arrived it was in the wrong color (should have been black, but the phone was blue). I never called to correct it as life is too short, but I am telling my freinds/other samsung customers about my experience.

The product came very fast! Also the service used to delivery the product was awesome as well. The guy called me to advise me of my package being dropped off. It gave me comfort, esp with so much fraud going on where people steal packages. Thank you all!

I was very happy with all the customer service. Everyone was really friendly. But the moment I turned on the phone I knew I was going to have a few problems with it. When I started using it the screen would freeze ably allowing me to use the home button for a couple minutes, not only that it glitches and takes me out of the app I would be in. And just recent it has started shutting off even when it’s charged.

The UPS delivery records shows that the phone was delivered, but I never received it. So I am having to wait for a 7 to 14 days before the replacement has been present. Which has been an inconvenience to me because I haven't had access to my metro phone acct.

I have been a customer of Tmobile for 16 years. I've used their issurance just as long. I haven't had a claim in over 4 years. My phone was lost/stolen on a Friday night. My claim was made on Saturday after calling the establishment a few times to see if it was turned in first. My claim was put in "review for 3-5 days". No one knew why. No one could offer any explanation other than reading their script. And I could not be sent to the review dept so I could answer any questions because they didn't take inbound calls! But I was told they would contact me if they had any questions (via email since I had no phone).

No one cared that my son had to go extra days without a phone. He missed job opportunities due to this. I was lied to by the representative who said the claim was approved and would be sent by priority next day air. JUST BE HONEST SO WE KNOW WHAT TO EXPECT.

I lost my phone during the holiday but the service responded quickly and accurately! The online process was easy to navigate through and I got my replacement within a week. Five stars service for sure.

Assurant is a truly careless company and is nowhere near worth the money. Not only do they not state their devices are refurbished when you're dealing with them on the phone but when you receive your device it will be so physically damaged it will make you long for whatever device it was you were originally replacing. Needless to say I chose to return the phone and I expect my refund back of $100 that they charge you for a cheap chipped nearly broken damage device that half the time is worse than your original device. Thank God for T-Mobile. Don't bother wasting your money on Assurant though.

This is the worst experience I've ever had with a professional company. Y'all sent me a phone that was registered in somebody else's name and I had to send it back. Now almost 2 weeks I still don't have a phone.

I was delighted at how fast the customer service rep handled my case. I appreciate the quickness and the reliability of the service. I ended up losing my phone on the first day of the year and was upset but the rep was empathetic and was very respectful of how I was feeling and lighten my mood. Would recommend.

It took 10 days to get a replacement phone, after follow up calls and email to Assurant that went nowhere, I had to reach up to Tmobile customer support to help me get my replacement phone. Assurant handle the case very poorly and lost me as a future customer.

Purchased a new phone and dropped and broke it within a month and luckily I had the insurance on it and my previous insurance experiences (with other insurance providers) were amazing and I received a phone within 48 hours. I am now on Day 4 with no replacement phone. I have called every day to get information and I am told something different every single time I called. I was initially told I would have my phone the next day since I filed the claim before their cutoff time. I called the next evening and was rudely told that FedEx had my package and I needed to wait until they posted the tracking information - which is a bold faced lie.

The customer services with Assurant was excellent! They were very helpful since day one and the process was fast and quick! Although I received the wrong phone, I got the iPhone 8 instead of the newer model I had. The service was really good. Thank you!

The device I received was broken and did not work, and I have to send it back prior to them sending a new one which is an inconvenience to myself. Now I have to wait yet another week for a NEW REPLACEMENT for the broken replacement that was sent out.

It took 4 hours of calling and finding information to complete the online form.. Then when I get the phone there were instructions on how to reactivate... Dial *228? That didn't work. You can't call from a phone with no service. Then they say call the 888 number. They can't help so they tell you to take it to a store. At the store they charge you $17.00. WTF???

The replacement I had received had a dead pixel on the screen, I called and spoke to someone about it. Within 5 minutes they said they were sending another one and it came very quick. I am very pleased with the experience and the peace of mine is definitely worth the little amount of money.

Overall experience was extremely satisfactory. A few bumps getting started but the end result is all that matters. I am very grateful for the representatives of Tmobile as well as the representatives of Assurant Claims Dept. Thank you again!

I filed claim on DEC. 30, 2019, received phone on JAN. 4, 2020 (suppose to be overnight). Phone was BLACKLISTED and could not be activated. Sent phone back and SECOND phone arrived JAN. 8, 2020. This phone was also BLACKLISTED and could not be activated. Finally received THIRD phone JAN. 9, 2020 and this phone did work. However during this process and numerous phone calls to ASSURANT and METRO I was treated not so nice, almost like it was my fault. I was not compensated for time, waiting, mistakes, NOTHING! I was treated so poorly. I am leaving METRO after 7 years and will never have anything to do with ASSURANT nor will I have nice things to say. I am extremely disappointed that it took 3 phones to get it right amongst many, many other things.

I purchased a rose gold watch which I later matched everything with it. Twice I cracked it with Apple Care and twice I received exactly what I purchased at a cheaper rate and a more timely fashion. Once, I used Assurant and I now have an ugly black watch and was told I had to get whatever you have. I was treated as if you were doing me a favor. I pay monthly for my insurance and paid a high deductible. I will NEVER buy another Apple product from Tmobile because of this insurance company.

The whole process was easy and quick. It was a real help at a very stressful time. The folks on the phone were particularly helpful. It would be nice if the process could be handled at the U.S. Cellular store.

Your company asked for additional documents. I said that my phone was broken and inoperable so how do you tell me I need this. You CALL. Someone phone isn't working and you call instead of email seriously so that changes my phone from getting to me till 2 days later. And if I didn't do your employees jobs and get in contact with another person's phone I would have never received it. For a customer going through a very frustrating time there was 0 actual help. I had to do it all and then the phone you send me has no sim card tool to get the old sim out or installed into the new phone. No adapter to transfer the contacts or pictures since I don't use the cloud for pictures so they are gone. So it was a horrible experience compared to the last time I got a phone replacement and it was the easiest thing and best experience I ever had with insurance.

I have been held accountable for a nonreturned device which I wasn't instructed to return. I was told by a rep on 1.9.20 that first a "letter was sent out to me" then when I asked when his response quickly changed to "an email was sent out". I again asked when, he stated on 10/8/19. I kindly asked for that email to be forwarded to me. To no avail! No emails or notifications were sent out to me to tell me to return a phone. No one reached out to me! The company failed to provide adequate information with my replacement phone. Yet I am at fault!

They were very helpful and my new phone came very quickly.. Everyone was very nice and awesome customer service. My insurance was actually very cheap and useful. I will keep my insurance and recommend service.

It took 8 days to receive my replacement phone. I was informed it could take up to 24 hours. When I called to inquire why I had not received a tracking number I was informed it was out of stock. I should been informed immediately. Being out of stock is unacceptable and I believe I should be refunded some of my replacement fee. Sincerely Stanley **.

The CS reps I spoke with were knowledgeable and helpful, which was great... However my experience went downhill after finding out you send me a random refurbished phone from the “warehouse”. My phone that was less than 2 months old was stolen from my back Pocket in a crowded area which was a terrible experience, then your company made it worse by sending me a junk phone.

Dropped my phone during holiday rush. Your company replaced phone quickly and effortlessly. Good service. Approval was simple and quick. Phone is working well. I would recommend this insurance to anyone with a phone.

The process was extremely easy and painless. The phone shipped and was received as promised and when I called customer service, the agent was extremely helpful, knowledgeable and friendly. Couldn't have asked for a smoother process.

Lost Device: Samsung Galaxy Note 9 512GB Blue. They exceeded my expectations and provided first class service! The process was easy and my replacement phone was sent with no delay. I received the phone and was back online in no time.

Very professionals & knowledgeable! Definitely would required to future customers! Fast and easy to talk to about my claim. I did recover my lost phone. Assurant Wireless is a great company and we need more company like this one!???

Fast easy service. Simple to process. Quick product received. Easy to follow the instructions. Will refer to all of my friends. Extremely happy with the service. Will continue my subscription with Assurant.

My phone kept turning off and going dead for 10-15 minutes at a time. I took it to TMobile and they told me my insurance didnt cover it, but they'd be happy to sell me a new phone. Called Assurant and not only did they tell me that wasnt true, but because it was an internal issue I had no deductible. They quickly sent me a replacement phone and I could not be happier with their service.

I told customer service the correct address multiple times to send my replacement device to and got all their extra paperwork requested right away but they still sent it to the old address. It took over a week to get my replacement when it should have been overnight. I shouldn't have to pay $250 for bad service. This is not the first bad experience with this company.

Calling and getting a new phone for my husband's phone that was damaged was quick and easy through the automated system. When package arrived, it had detailed instructions on how to send back the damaged phone.

The website didn't work so I called Assurant. They were very helpful and I received a replacement phone next day. The only problem was the Samsung 8 (new replacement phone) doesn't use the same charger as the Samsung 7 (old damaged phone), and one was not included with the new phone. So I had to go out and purchase a charger before the new phone could be used.

Everything fast and quick. I got my New tablet replacement right away for my daughter. She couldn't be more happier. I highly recommend others to buy insurance through Assurant for a peace of mind. Thank you!

The replacement phone that I received was an iPhone but the screen was refurbished. It’s a huge drastic difference from the original iPhone screen and I was not satisfied with the quality. The brightness was not as bright and vibrant as the original. I did not originally have a refurbished iPhone so I wasn’t satisfied when I received a refurbished iPhone.

Very good experience, fast and secure... The only thing I don't like is UPS delivery, they didn't bring to my house, they hold the package I had to drive 20 minutes to pick it up at the UPS Facility, you should change the company...

I damaged my phone so I called them. It was Quick and easy. Just had to lay the fee of 99.00 for a new phone and it Arrived within a few days of placing claim. Very happy and satisfied with how quick they processed the claim.

Worst customers service ever. Sent wrong phone. Then say they can't replace the device I've been paying insurance on for years. Talked to an manager and was told to call back after they tried to reprocess my claim only to be transferred to and sit on hold for a half hours with no one answering.

iPhone X. From 11/29/19 that I put a claim through with your horrible company, it was a huge hassle and nothing was done. I must’ve called like 100 times and nothing was resolved. I called weeks later and spoke to a gentleman that finally did his job like he was supposed to do and he did everything to make sure I received my replacement. But even though with his help and he did resolve the issue, I hope T-mobile switches insurance company to a better one because Assurant is a horrible company. Damien **, if you want more in details Feel free to call me. **

Waited almost a week to get another defective phone that was not in the color of my original phone. This phone is glitchy and sends all my calls to voicemail, delays all of my text, and mixes up my text with the wrong sender.

I appreciate the expeditiously and professional way that my claim was handled by your department. I will continue to insure my cell phones through Assurant. I Thank You and all the personnel who work there.

When I called about replacing or repairing my Samsung phone, I was greeted with a friendly voice and very accommodating. It was very fast and I received the phone within 24 hrs of submitting my claim.

I had back call again and the agent (women) from the first second got my blessings, she was completely amazing, please she deserves a reward.

Was overcharged on replacement of device. Even though we have paid insurance consistently since we obtained our devices - Assurant is soooo unfair. Need to reconsider the rate that you charge people to constantly replace devices.

I felt as if I was suspected of fraud. A bit of resistance for a customer that has had no claims for several years and no late payments either. Being a bit more kind to customers that don't abuse the insurance is a good PR move.

My phone was stolen and with past experience when my last phone was damaged I tried to get a replacement but insurance was removed mistakenly and I was unable to received a replacement so I had to cancel my services. When my second phone was stolen I placed it on blacklist. Once I couldn't track it I reported it. My claim was approved asap. And I received my phone within 3 days. Great services and my problem was solved in a timely manner. Great Job Assurant.

I was going back and forth between you and T Mobile. I made the claim and the cellphone was found but the replacement was in transit. I had the tracking number but UPS would not stop shipment because Assurant had no billing info submitted. After going round and round I was finally given to someone who would and could unlock my original cellphone. The replacement cell arrived the day later and subsequent the cell was returned unopened to the local UPS office. I am now awaiting the return of my $149.00 deductible.

I got the benefit of replacing my phone which just crashed. A few calls to the office and the insurance company have me a new and upgraded phone which I like so much. The insurance personnel were very courteous.

I have service with T-Mobile. My phone was covered. Assurant denied my claim. It took 7 days and several hours with T-Mobile and Assurant to get my replacement after I demanded to speak with a manager.

New phone. I called on Dec 28 2019 and turned a claim in. Was approved next day. As of Jan 7 I still have no phone. I was told that it was backordered but I am not sure this is the real reason. VERY UPSET..

First issue was I was happy to wait for an exact replica of my phone, I received a phone that was the wrong color. Second the Bluetooth is not working correctly, third issue is the speaker on the phone is not working correctly.

Quick delivery. My daughter was happy with the new phone. Only thing is phone seemed a little used. But I will still use your service. It is a little scary not knowing what you will get to replace your old phone though I do think the outside of the phone should not look as used as it did. But otherwise I am very pleased especially since my daughter was happy. Thank you.

I had my phone lost or stolen Christmas Eve. Called the insurance company and they were more than understanding. And to my surprised my replacement phone had gotten to me before new year's. So I thank the insurance company and the mail carriers for making it possible.

You guys were great except I did not receive my my as scheduled. Therefore I gave you guys a rating of four stars because you were less than perfect.. Overall I was very please by the level of professionalism I received and your agents were very helpful and courteous.

My claim was taken in a timely manner the customer rep was very helpful and efficient. He was able to assist me and was knowledgeable about my situation I received my phone a couple of days later. I called on a Saturday and received on Tuesday.

Overall experience was great. Fast service. The problem I have us the phone that replaced mine has screen issue. For example it will freeze when typing or scrolling thru something. I will then have to push the power button off then back on and may work for a minute or 15-20 minutes. It's rather frustrating!!! Not sure if this is an Assurant problem or do I go to US Cellular?? Something you can please assist with, I can be reached at ** or by email at **. Thank you very much and looking forward to hearing from you.

My screen cracked and was sent in for exchange. The warranty process went easy and smooth. I would highly recommend Assurant. It took about five days to get my replacement phone. When it arrived all I had to do is throw in my sim card and bam it was back on.

Terrible, Terrible, Terrible. I'm going on 1 month with no phone, the first replacement device I received was BLACKLISTED, The 2nd one which I received today is also BLACKLISTED....WHAT IS GOING ON? TERRIBLE!!!!

Very disappointed because I waited over 2 weeks to get my replacement phone, after calling every single day it was one bad news after another, I received very little help, worst experience ever. -0

The phone charges slow with or without an oem charger. Why wasn’t the phone checked out before it was sent out. So what am I supposed to do when I need to charge my phone? For what I pay this shouldn’t have happened.

I was really hesitate contacting and filing a claim. Had done so once before a few years ago and I was left with frustration with Assurant. This time, it was different. I experienced no problems and expectations were met. The no hassle experience left me not wanting to cancel my insurance.

I tried for 2 days to hook up the replacement phone, to no avail. I sent back the replacement phone, when can I expect my $50 to be returned? It's been almost 2 weeks already. I spoke to a customer service representative and they said I could send it back and get my money back.

The process to replace my phone was painless, fast and easy. thank you for a great service. I definitely will recommend this service. The screen was badly cracked and I thought you might just replace the glass, but a new phone was a pleasant surprise. Thank you.

My Samsung S8 plus was dropped and I have damaged front and back of glass. I submitted for replacement and paid my deductible. I received my replacement phone in 3 days, perfect new phone. Wow fast service. Very easy to return my broken phone. They had a return envelope. Love my replacement phone. Thank you.

The replacement device is far worse than my original phone. I'm outraged. The speaker doesn't work and sounds distorted. The calls take very long to even go through. The settings are weird. The phone I received is garbage.

I was very pleased with the ease of the phone replacement after my screen cracked. I received my replacement as indicated. There was an envelope provided to return my phone in. It is just a pain to set up a new phone.

Since I apparently took over 90 days to return my phone and have to pay for this phone you failed to receive until over 90 days I’d like to have my phone I sent you returned to me. I mean I’m being forced to pay you for this phone.

My experience was great. Gave great customer services, answer all the question I had for them and my replacement device came in a timely manner. I would recommend family, friends and anybody to this phone company or replacement department.

I received my replacement phone super fast and everything switched over perfectly. It was easy to activate my new phone as well. The claim was simple to do online and receive a return label for my old phone.

My phone went missing and it was promptly replaced. This was quickly done over the phone and was delivered in the time frame they had stated. I will definitely be carrying Assurant insurance on all of my phones.

My iPhone 6s got lost. Not only was I not able to get it immediately because I wasn't the admin of the account on T-Mobile, I was asked to pay $100!! when I have paid about $11 or 3 yrs. If I had known I would never have gotten this stupid insurance.

I filed the claim on a Friday, and it was approved on Friday. Then the replacement phone sat until FedEX picked it up on Monday morning. You did this to save cost!! But, it delayed the phone getting to me, the paying customer, for 2 additional days. That was disappointing and and hassle for me.

I would highly recommend Assurant to friends and family. The service representative was knowledgeable, polite and understanding. I received my replacement phone in 1 business day. Truly amazing. I called late in the day on Saturday and had my replacement phone Monday afternoon. Exceptional service.

The customer service specialist that assisted me was patient and supportive. The replacement phone also arrived within few days. Thank you Assurant for your excellent service to Tmobile customers. I'll definitely recommend your service to my friends and family members.

Phone broke late Friday night. Took it in Saturday to have claim started and took until Tuesday to even receive the phone that I then had to wait until Saturday again to set it up due to working 3rd shift.

It went very well. Was quick and easy. The only problem I had was on the tmobile side getting my old phone returned. I was surprised how quickly and well priced my replacement was.

My experience was delightful. Everyone was extremely polite and did everything to get my claim started and a replacement phone in the mail. My daughter was delighted because she got her phone back and I am grateful because I got my phone back! But the experience I endured was at great length to make sure I was taken care of properly. We received the phone in excellent time. No problems with returning the old phone either. Thank you for the pleasure. PS...my daughter loves her LG Stylo 5. It is an upgrade from her Stylo 4.

Customer service was great and very helpful! My replacement device works even better than my original phone. I received my phone in a fast and efficient timely manner. Taking out the insurance is definitely worth it!

Within 5 minutes, your agents received, processed, and sent confirmation for my granddaughters lost phone. Extremely courteous and professional, she gave us one of the best experiences ever. Thank you!

I admit that I am responsible for putting my iPhone XR in a place where it could get wet and damaged. Its my fault and it was an accident. An accident that occurred in early September then again in October, I used my AppleCare to resolve each incident. The 3 incident happened in early November, with AppleCare you are allotted 2 incidents, therefore I filed a claim using secondary insurance Assurant. I filed the claim on November 7th, did not hear anything and deductible was not charged to my bank account. After multiple calls to Assurant to check status, I finally after 4 days receive an email stating that the hold up was because they needed to know the Gig capacity and color of the phone being replaced.

I was charged $99 for the deductible and it was supposed to be $49. When I called in to discuss the customer service rep kept trying to get me to go online. He was rude. I hung up out of frustration and the inability to understand him as English clearly was NOT his first language.

I made my request on 12/27 and immediately received my replacement device on Monday. It was an efficient, simple and effective process. Standing by to confirm that my device was received when sent. I will be keeping the service and recommending it to my fellow colleagues who have the same provider.

Both representatives I spoke with were professional, courteous and friendly. My issue was taken care of efficiently and all of my questions were answered. My replacement phone came quickly and its condition was great.

My phone got broken glass. I went to T-Mobile Dealer. They gave me the number to call Assurant. It was so easy to reach Assurant. Very kindness and friendly environment, respond sooner, and sent me back my new phone. Thanks so much.

The new S8 Note sent to me is dropping calls like crazy! The old S8 note that I sent in was damaged due to dropping it. However, it didn't drop my calls like the refurbished one which you sent. I need another phone.

They made the process very easy. The phone arrived very quickly. They were very pleasant and communicated quickly with any problem. I had no problem filing a claim and they got back with me speedily for any extra information they needed.

I needed a replacement Galaxy S9 Phone. My screen was cracked. The entire process was smooth and easy to do. I received my replacement quickly and the directions for the entire process was clear and quickly taken care of. Very happy with my replacement phone.

Went well. Satisfied with outcome. Phone was exactly what I needed to get back connecting with family and friends. Nothing else needs to be said. The phone was replaced and all is well. Promptness in getting replacement was quick.

The phone didn't come overnight as promised on 12/28/19, it came 12/29/19. I thought the equipment return label was going to be sent via UPS, but it was for USPS. I dropped the return package to UPS on 1/5/20...

Received phone quickly. Not sure why if you’re paying a fee for insurance monthly you should have to pay a deductible. However I do have the replacement phone. At this point everything else is water under a bridge.

My phone screen broke, I called Assurant, customer service was very nice and helpful. They replaced my phone within days. The process was very easy and quick. Thanks Assurant for having an excellent customer service.

When I called Assurant and told them about my problem. They got right to work: and solved my problem. No question ask. That's the service you get with Assurant. I would refer them to anybody, thank you so much.

I was already nervous. I had no idea how to put in a SIM card or restore all my information. I was sure I would lose everything. My agent awesome!??? Very patient and very clear with instructions! He made my phone activation and restoration process easy!! Once I got my SIM card in my new phone, he was able to get me processed and my phone worked instantly. I retrieved all my apps, contacts, and settings. I'm very satisfied with my phone, the insurance claim process was very easy and quick, and apparently, I got through to the company's most efficient agent. ??? ** ????

I had a super bad experience with this company. They put my account under review for no reason. It took a week if not more to get my replacement phone. I had to go buy a new phone while I waited for my new phone to arrive.

I received my order with no problem. Service was easy and great!!! Customer service representative was very informative. She made the process easier. It was 2 years since I put in a claim. Very happy with my replacement phones.

The Gentleman from Assurant was clear and had an excellent communication skills while helping me with claim application. The cell phone came next day as he promised. I would recommend this company to anybody.

My experience with Assurant wasn’t a positive one, I went without a phone for two months. Once the first customer service person I spoke with confirmed my order and told me everything had been taken care of and check my bank account in 24hr to see if my payment was processed I did and it hadn’t been processed. I called the next day and the person I spoke with said the other person didn’t fill something out and he just did it and check my account in 24hr and it of course wasn’t processed. This went on for 2 weeks and I had to do a three way call with my carrier that wasn’t going anywhere so a supervisor came to the phone and said I would have my phone in 2 days along with a new SIM card but once again a problem the SIM card is too big for my phone.

It was an Easy and fast process. It was Well worth the money for the insurance. I Received my new phone within 48 hours after filing my claim. The phone agent was very professional and helpful throughout the process.

Cracked & wouldn't charge. Made claim 12-16-19. Received phone on 12-30-19. Spoke to several people & was given a different excuse as to why it hadn't been shipped. Polite people but not a good experience.

Your reps would not and could not access our account until provided with the last four digits of the credit card used by Xfinity to bill us. The credit card number in your system had been closed for over two years, and was NOT the card Xfinity uses to bill us. Assurant needs to coordinate their information with Xfinity!

Lost phone was in hospital. They sent phone without building number. They could not deliver. Spent at min 5 hours on this 10 with T-Mobile. Talked with probably 6 or 7 diff people. They would not authorize code to FedEx to resend phone. After a two hour phone call they did not even document they had this conversation with T-Mobile, myself, FedEx. We were all on phone. They said I would have to call Monday in order to get what FedEx needed. I called. They said no. That the phone had to be returned from FedEx and resent to me. They said I could go get phone somewhere I do not even know where. I told them about hospital. They did not care. I assumed they were having phone sent back to them. No they did not.

It was easy and the person I talk to is very helpful. My request was answered fast and no hassles encountered. I am going to recommend the program to all of my friends and my family. So now I'm assured nothing can go wrong.

Customer Service Rep was pleasant - easy to understand (English). She helped process our request for refund efficiently. Thanks for the great support. We would be so happy if all our interactions with customer support personnel were so easy.

Very professional and prompt services. The replacement phone was shipped right away, got it in two days. It came with everything and easy instructions to return my damaged phone. I would highly recommend Assurant to everyone.

Started claim on 12/26/2019, got new phone on 12/27/2019. Couldn't ask for better service! When you run over your phone because you left it on the car, that's why you pay for Assurant! Fast and reliable, had a replacement in my hand in 24 hours. Wow!

It was easier than expected and everything went off without a hitch. It was a stupid accident. I called T Mobile and asked about my options. They sent a flyer in the mail about my coverage and I started immediately. I downloaded the app, filled out a claim and that was that. I got my phone in less than a week. I sent back my broken device in an envelope provided and that was that. I will go out of my way to recommend!

Quick and efficient service while doing the claim. I was not expecting it to be so quick. I received my replacement phone the following day after filing the claim, I am very pleased with the experience I had with Assurant. Thank you!

Worst experience ever. Unresponsive and unprofessional. Was hung up on when my questions were not being able to be answered and was so keen to Ridley for most of the time. Wish I could give 0 stars but can't complete survey otherwise.

Fast, easy process with phone received the next day. Followed easy-to-understand instructions to transfer almost all data (pics didn't transfer for whatever reason but most of my pics are in the cloud anyway). Would certainly do again if needed.

The automated voice service did a horrible job with getting me what I needed. I kept wanted to just speak with a representative because the address that I had on file was incorrect. Therefore I had to keep calling and trying the different selections. After getting to a service that I didn't even need I finally got to representative and had to be transferred multiple times to a representative that could help me. After speaking with the right representative I was finally able to complete my claim. Overall, the speaking with a representative should be added to the automated teleprompter for whatever service someone needs.

Quick and easy. Could not ask for better service. However they Definitely need more agents to reduce holding time. The 2 operators I spoke with were very friendly and personable and were very Knowledgeable.

Very happy with the service we received. Replacement was received by 2:30 the next day! Thankful we pay for the insurance because the phones are so expensive now. Super easy process and not very expensive ($99) to replace my son's phone. Highly recommend!

I paid 100 dollars to receive a defective replacement. I've lost at least 50 or so photos because of it. Really didnt want to go through them again, but I dont really have the money to do anything else.

Broken camera on a Samsung Galaxy 10. I'm happy with a customer service you guys you guys have. Thank you very much. Very happy with the service you guys house. Definitely kick insurance Mike equipment with you guys.

The exchange and all went well. Two days ago I received a letter from Assurant Care Team telling me that my insurance coverage was only on my previous device and not on my current device,,,WHY? I'm still paying for the insurance. They have the number and all information needed for my current phone...NOT HAPPY WITH ASSURANT RIGHT NOW!!!!

My phone it’s been locked since 12/12. I don’t know Anymore how to ask you guys to unlock it. Definitely not keeping this service. I haven’t been able to communicate with anybody and every time I call you guys say something different and you already made me turn off my phone for 3 days (no communication at all) and still no service.

I'm very pleased with the service and responsiveness that Assurant provided to me. I filed a claim for a damaged iPhone by telephone call. I was on the phone for about 20 minutes as Assurant gathered the information to process my claim. My claim was approved on that call and I received the replacement phone 48 hours later! Very good service - no red-tape and no hidden requirements, fees, or anything else to slow the process! Thanks very much!

Both cell phones were damaged. Claim agent for both my claims helped me on the phone did not direct me anywhere and handled business perfectly. He made the claim so easy for me so I would not stress out. I appreciate his help very much.

Damaged Device: Apple iPhone 7 Plus 32GB Black. The process was very easy, I am very happy with the help they provided to my claim. They shipped my replacement out and I received it on the next day, cost me $99. Very pleased with the service.

Phone representative was fantastic. Took 4 days to receive my device with a $175 fee. Upon receipt it took an hour with Apple customer service and 2 hours with US Cellular to get the phone to work; sim card that was sent with the phone was not working and phone is still not functioning properly. Not thrilled.

They were very quick to respond. I got the phone very quickly even though it was over the Christmas holiday.. It actually came a day quicker and UPS said it would... Very easy process. Easy to understand instructions.

My LG G8 phone was damaged, called to get it replaced with my mobile insurance provider. A new phone was sent out overnight to me. I was able to transfer and set up new phone within a couple of days. I would recommend this mobile insurance provider to anyone purchasing a new phone.

Damaged Pixel XL Phone. On either 12/17 or 12/18 I reported my phone dead. Over the next week, I was on the phone with Assurant almost every day. Claim turned down 3 or 4 times. Talked to 3 different supv. before I finally received a replacement phone that I paid $99 for. I deleted all emails from assurant since then, so I don't have the order number. They have quite a file for me. WORST EXPERIENCE EVER!!

I filed a claim for a damaged phone online. Shortly after I filed, I received email confirmation. I was told that I could keep checking for updates regarding the approval process. Days went by without hearing anything. After several days, when checking online, I started to get a message saying my claim was not found. Eventually, I called to speak to a representative. Apparently, there was additional information needed. There should be a protocol for Assurant employees to request information from a customer. A company that manages communication devices should have appropriate online help and procedures. There is no reason for this transaction to have not gone smoothly. A week is a long time to go without a functioning phone. Poor service. Shame on you.

Misinformation provided by associates and follow thru by supervisors contributed to our claim being long and stressful. The lack of courtesy and communication was inappropriate. The final insult being device received without charger (previous claims a charger was included). This claim experience has.... after over 10 years with T-Mobile.... prompted us to consider changing carriers.

Sigh. My new phone is swell but I'm having lots of trouble with apps that either didn't take my history with them or simply don't function. Not an Assurance Issue, just another reason to suspect tech.

When trying to upload my identification; I was unable. Because I was unable to upload my ID, it took longer to process my claim and to receive my replacement phone. Very annoying. Once I called Customer Service to check up on my status of receiving my replacement phone it was finally decided to process my claim & then I received my replacement phone overnight. Customer Service I was pleased with; processing a claim online I was extremely dissatisfied.

After multiple weeks and multiple phone calls, they did finally figure out what the problem was and a new device was sent out to me. I am thankful to the rep. Claribel that kept up on this for me and did not stop until the situation was resolved. I was disappointed initially, but am satisfied overall.

I ordered and paid for the replacement phone and never received a confirmation of shipment or the phone. As my husband is in the process of dying, I have not had the opportunity or time to pursue the issue.

My experience with the insurance replacing my son's phone was ok except that when his LG Leon was replaced with a LG Stylo 2 plus getting a protective case for the older phone was difficult. No stores in my area had a case for the LG Stylo 2 plus. I had to order one online taking a chance of not really knowing what we are getting. Some things are better bought in person. Maybe Assurant should offer for a small extra fee a protective case to go with the replacement phone. Being that in stores all they had to offer was protective cases for the Stylo 4 & 5. Other than that the experience was great hassle free and fast as usual.

Initiating a claim was super easy. I've done it twice and this last one was via their website portal which was even more shocking. I didn't have to make a phone call, which I loved. Highly recommend it.

The tablet got cracked. I was surprise that I received a replacement very fast. I am glad I have ins. with Assurant. Thank you. Sorry but all I can say for now. Since the transaction was done immediately I was very happy..

The process for filing a claim online and receiving my replacement product was seamless and easy. After the claim was approved and filed I received the product in 2 days (due to the Christmas Holiday). Everything I needed was at my fingertips. The website was very user friendly from beginning to end.

I'm not happy at all. You guys sent me a used refurbished phone with scratches on the screen, scratches on the back, keeps restarting randomly. In fact next time I pay my bill I'm going to have them cancel my insurance through you guys. You guys are a joke. When I pay insurance on a phone I expect to be reimbursed for the ** phone not a used piece of ** that barely works and on top of everything you mother ** are threatened to charge me up to $2,000 if I don't return a broken phone. All around this company is ridiculous. I expect to be taken care of for any inconveniences or piece of crap product that you send people.

I did not received a new unit, I received a refurbish unit with a limited warranty. I was expecting a new ph. Overheats sometimes when I'm on a ph call. I did not received the same NOTE 10 version as mine, I think I got the oldest.

Repl damaged insured phone. I was extremely pleased with the assistance given regarding this matter. Representatives were courtesy and understanding and helpful. I Was given specific directions on resolving my problem so thank for having Assurant Insurance.

When I lost my device I was at a lost. I called my service provider who forwarded me to Assurant. Assurant replacement device was received within a few days. I would recommend, if you do not have your devices insured, think Assurant. They're great! Thanks Assurant.

I don't have order # handy. Other than being on the phone with a representative and being told to go to a website that was irritating, I'd say its not something I want to go through again. Why if I'm on the phone with a person do I have to go to a website which drove me nuts?

iPhone. Paid on Sunday Dec 22. Was supposed to receive phone the next day. Phone came Friday the Dec. 27. AFTER CHRISTMAS! Thanks guys. So that's why you get 1 star, because you don't tell a customer to pay and they will receive the product the next day, and the product comes five days later.

Assurant's agents were all wonderful!!! HOWEVER, UPS is terrible. Their end made my ordeal horrible. Please reconsider using them. Their delivery delivery said my package was undeliverable to an address he made up, different from the one on my shipping label and request. Their customer service contact center is overseas and is NO HELP.

Updated on 08/08/2020: My experience was great. Got my phone the next day and it was perfect. Been using assurance for a while now and have been really happy with the service and how fast they work.

The company wrongfully shipped my item, it was suppose to ship as a next business day, they shipped it out ground. The item was suppose to be a Christmas gift and it was out for delivery three days after Christmas. On delivery day the item isn’t signature required, my package goes missing and they don’t try and do anything to help me. It’s been over a week and a half and I still don’t have my phone nor someone has reached out to me as they promised they would.

Assurant shipped the phone within 24 hours of claim, however, they do not ship overnight. Filed claim on Sunday. Phone shipped Monday- Received FRIDAY at 7pm. Totally unacceptable. Who goes without their phone for 5 days.

Got my new phone next day even with the holidays. Always very helpful and professional. I'm very happy I pay for my phone to be insured. You never know if and when it will go missing. Thank you Assurant.

Initially the online claim process was a little longer than anticipated but after the claim was accepted, we received a replacement unit in no time. It was said the unit could be a refurbished unit but I was amazed at how new the phone looked, very pleased with Assurant services.

Phone Claim was processed expeditiously and without any problems. I appreciate having a working device so quickly. I would recommend your program to anyone else who has a lost or damaged phone. Thanks for being there.

O.k., well, first & foremost, I never received the replacement phone that was shipped to me. Sure, ultimately, the courier, I feel, is responsible but not fully. I agree and assume that it was stolen or never shipped. I was told that an investigation would be launched AFTER 10 business days. Wow, that's a lot of time for someone to get a replacement phone through your program and firm, don't you think? So this is very disappointing and frustrating and that's why I decided to take this survey. Let's see what comes out of it.

My replacement device camera looks broken from the inside and the sound is not really in a good quality. They send me refurbish one. I should have kept mine. Changed screen would be better. I already knew they gonna send me a bad one by the way the lady talk to me.

I called 6 months ago to process the claim, they advised they would call me back once they had device. I never got a call or email that stated they had device available. I called T Mobile to see what could be done, they had device available. I paid insurance for 6 months for device I did not have.

My experience with the representative was great. The device I received I was not satisfied. I can barely hear the people that were calling. I would have to put my calls on speaker to hear them clearly. I did call to get another device just because I didn't want to put in another claim or have to wait for another replacement phone.

Excellent service replacement of my Galaxy Note 9, which was insured by ASSURANT. The screen shattered when I accidentally dropped it. My US Cellular dealer handled the loss & replacement for me! The phone was shipped to CWork Solutions LLP, York, PA 17406.

Very simple process, the new phone was here in 2 days, TMobile switched over all my content and done! The new phone was in new packaging as if I just bought it from the store, which helps when I go to resell it in a year or so.

I was pleased with how simple and quickly I was able to retrieve another device. However, I was not happy about the price to replace the product. I am only paying about $500 for the device so to pay a $199 deductible after having the phone a few months was not good for me. On top of that my representative at Spectrum advised me to question the $199 deductible because the device was not valued over a certain amount to fall into the $199 deductible bracket and should have been $149. When I asked the representative at Assurant about it she just said it was inaccurate with no explanation. She was not rude though and she seemed knowledgeable, but she gave me zilch on that $149 deductible and I would really like that to be looked into further because Spectrum said with certainty based on the value of my phone my deductible should be $149. I have a Galaxy S8.

I very happy dealing with Assurant. The problems I’ve had are with Apple. A lot of misleading information transferring data from old phone to replacement phone. Thank you???? Assurant. I highly recommend you.

Awesome customer service! Fast, accurate and efficient. The agent that was assisting me was very professional and courteous. She didn't waste any time and handled my insurance claim with accuracy and efficiency and I was very pleased with her service. Great job!

Bad service. Unprofessional, scam. I haven’t heard anything from my adjuster I’ve been calling and I do not receive any callbacks I get the runaround that my adjuster is not available. Paid for a service for nothing.

Very easy and quick response had my replacement in 2 days would have been 1 but it was the weekend had no problems with setting up new phone and returning old phone easy process and simple guidelines for returning.

It’s about to be 3 weeks since I have been without a phone. First an apartment number was missing and no one could help with this issue and instead sent my phone back to the company and restarted my claim. Now it’s been about a week since then and I’ve yet to receive a phone again. It’s literally about to be 3 weeks on Saturday. Because of this I lost my job, spent the holidays without speaking to family and went away for my birthday and had to be In another state without a phone - this has legit been the worst experience I ever had. I'm considering disconnecting my phone line with T-Mobile.

Getting my phone replace. Good. No problem with but the phone came without a charger and earpiece, I had phones replace before and it always include a charger and a earpiece, I think that should be included.

I was very pleased with the entire claim process. The representative was very informative and patient. The experience from the beginning to the end was very pleasant. My daughter was without her phone for 1 day...which for a young adult is a long time. :) I would recommend Assurant to EVERYONE!!! Keep up the good work. :)

I had the issue 2 weeks prior to initiate the claim process. Hesitation was mostly because I was pretty sure that I will be dealing with this type of process that it seems like to be convoluted and hard to make the people think twice to pay an insurance. I will admit that I was wrong, it took me no time to start the claim by phone, the representative was very helpful, no problems at all, I gave my information and I received the replacement phone 2 days after. I sent the phone to them and practically, it did not make more than that. I will certainly recommend the insurance via T-Mobile because accidents happen and it is a good thing to have a program that really delivers what it is suppose to do for you.

Updated on 01/18/2020: Processed a claim on December 18th and I'm yet to receive my device one month later. Assurant claims device was sent and UPS said it was delivered and now I'm having to communicate with ups to inform them it wasn't for the second time. I don't think I should have to be going back and forth with any company for so long when I've paid for a replacement and yet to receive it. I'm the only one being inconvenienced by this and I feel not enough is being done to get this resolved in a timely manner. I don't think I'll be using this company again.

I bought my phone directly from the manufacturer, not T-Mobile. When it was damaged, I put my sim card in a older backup phone then filed a claim. It took a week and about 6 hours on the phone with Assurant and T-Mobile to get the claim approved. Most of the customer service agents sounded like they were on the other side of the world and all they could do is follow a script instead of getting the problem resolved.

Fast very please. Would reccomend to a friend. Shipped overnight liked said. Replace phone and charger in time for my grand daughter Christmas present. Made very happy. Very good customer service. Awesome.

While trying to file a claim I talk to three different ladies in different departments and they were all very helpful, polite, knowledgeable, and had a great attitude with exceptional customer service. I put off filing a claim for a cracked screen for a couple days because I thought it was going to be a pain but it ended up being one of the easiest call I've made in a while. Wish I remember their names but I know 2 were located in Bellingham Washington and the other in Texas. I would love it if you guys could pass along a big thank you for being awesome and making my experience so easy and great.

I was devastated when my phone was cracked and broken but the Assurant agent was very caring in helping me with my replacement. She made me feel like a valued customer. Good customer service is very hard to find.

The deductible was really high... the cost of the phone brand new has dropped tremendously and deductible is still high... the customer service I received from reps to management was very poor... I will no longer keep insurance with this company. I will Be moving to an insurer who treats customers better... if my son didn’t need the phone I surely would not have got this replacement due to how I was treated!! I still can’t believe I bought it after the experience I had!!

Claim was handled in a most excellent manner and went without a hitch. Instructions were clear and easy to follow. Replacement phone was delivered with dispatch. Return instruction were very clear and concise.

The claim was handled with care. The process was handled with a great deal of professionalism. My device was delivered with two days. The operator was very friendly and knowledgeable. I would recommend this service to anyone.

Replacement of phone with cracked case and face. The experience was very good. I was forwarded to the next services rep timely. Answered the questions asked and the process was quick and efficient. Phone did arrive as promised. All is well.

Got a like replacement Samsung S9+, works great. Thank you. I appreciate the kind support I received on the phone in the late evening. I do wish the agent on the phone was a bit more knowledgeable about how I could upgrade my phone in store because I was considering upgrading.

Everything went smoothly and quickly. Added bonus, my son got his phone delivered on Christmas Eve... so everything worked out wonderfully! I NEVER have any problems with your company. I always get the protection plan because I know Assurant will handle everything quickly.

Personnel were knowledgeable and sympathetic to my situation. He made the loss a phone less painful and less embarrassing. He took all my information and let me know I was covered and cost involved. The new phone arrived the very next day. Thank you!!!

The representative promised me a new phone in the Box. I made it very clear I didn't have a charger anymore and the earbud headphones were also broken. I received the correct model phone in the wrong color and it was most definitely refurbished with no accessories included.

Great experience all around from starting the claim. To receiving my brand new device. I wouldn't want to work with any other company now to get the electronics I love replaced when they break.. great company doing great work!

Inaccurate information every step of the way. Long wait for replacement phone. Will be cancelling insurance in the future. A totally frustrating experience. Had to call daily for updates with very little new information. Supervisor was unempathetic and condescending.

The customer service was excellent. The Quality of the product that I received was not. The key clicks don’t work so great, and the touchscreen does not always work properly, the volume is terrible. And the battery gives me only a few hours of use and the camera is awful. I paid a lot of money for my phone and I also pay monthly for the last 10 years, for insurance and never once had a claim other than this time. I still had to pay a deductible which of course I don’t mind doing, and got a phone back that was way less the quality for the money.

My phone would no longer take or hold a charge. The exchange process was incredibly easy and stress free. The CSR was extremely patient and helpful in processing my claim. The turnaround time was unbelievably quick!! You even provided instructions on how to download my old phone's information. I had a really positive experience.

The first time we were on a trip and the phone was lost then we just replaced it again because I had a fall and my son ran to help me and the phone dropped and broke the screen... Man it was a mess. Thank you for ins. on the replacement. So easy and pleasant to deal with. Love my kids. We all do something goofy and need to protect our things from us.

I purchased an iPhone 11 PRO on 12/24/19 and bought AppleCare (Assurant). While out letting my dog out on 12/27/19 my 11 PRO was stolen. I immediately filed a police report, went on AT&T to suspend the device as stolen, and went on iCloud to put the 11 Pro in Lost Mode. Somehow AT&T put my iPhone 10 as stolen and not my 11 Pro.. So my phone in my possession (iphone 10) became blacklisted. Called Assurant to make a claim on 11 Pro and they refuse to replace the device. Say that 11 Pro is not covered. Spoke to Apple representative "Alicia", we 3 way called Assurant-- and spoke to Angel and read my contract/policy number confirming the Apple Care. Angel at Assurant was very nice (which is why they get an extra star) but is claiming Assurant does not have proof of purchase of insurance on their end.

My experience was handle very professional and was resolve expeditious. My hat goes off for great customer service. Many times you have to go through a lot of red tape. I was grateful for the assistance I received.

Justin was extremely helpful while filing my claim for my daughter's damage iPhone 6s Plus. I was impressed that the delivery was the next evening. I have told our friends about this service.

Replacement for Samsung 8 came in fast and had it working by the next day. Very happy with the fast service. Lady on the phone was very helpful and fast to make my claim. This is my second claim and both I had no issues.

Very rude and it took over a week to get my iPad. I am very very mad about the whole thing. Also was on the phone for over 2 hours waiting to talk to someone and being transferred to different people and then being hung up on.