Assurant Phone Insurance Reviews

Great service and fast. Thank you guys. The service was very good and Always there to answer my questions, the shipping was very fast. I received my equipment before that I expected. Thank you so much for all your help.

I paid the deductible to get a replacement phone which was sent to me on Saturday. The phone was faulty and kept throwing a moisture detected code and won't charge, even wireless charging wont stay above 50%. Assurant told me I have to pay an additional deductible to replace the phone they sent me. So I am actually quite upset and think that' trash.

I have been a Metro T-Mobile customer for many many years. About 6 or 7 years ago I made a claim and you guys billed me $300 (back then) even though I returned my broken device. A couple years ago I made a claim for a cracked screen. You again stated I did not return my device and charged me again. I ended up thankfully taking pictures and a video of myself returning that return at the Post Office. Then you reversed the fee. Again I now had to make another claim which you sent me an S10E. It is consistently hot and does not hold a charge. I took pictures and video of me putting the return in the box at the Post Office. I'm concerned that you will try and charge me another $200. This company is ridiculous and criminal. I hope to never have to make that claim again. The only reason for 2 stars is because of the upgrade. However the S10e sucks.

I was very happy with their service. I practically got the phone within a day or two. Unfortunately I couldn't send out the old one or turn on the new one because I was in quarantine but I just had it done yesterday. Thank you.

I did it on line. Pretty easy. Approved in minutes. Had a new replacement phone in 3 days. For once insurance worked for me. Brand new phone was stolen, super happy I did not have to pay full price for a new one.

It was a very good experience. The phone rep I had was very very good, I had T-Mobile on the line too. It was a very good job. Thank you very much. I hope the rep gets put up for promotion. They would obviously deserve it.

I appreciate receiving my new phone 24 hours after my claim was processed and approved however this is a new phone must be a refurbished one and defective because it's slow. It lags and it doesn't acknowledge half the time that I'm touching the screen.

Thank you very much for the service. I have had a Satisfactory Experience and I had a quick response to the request. Good customer service and the product arrived in the promised time. Thank you Again. Brass CV

The replacement phone sent to me was pink and the phone I broke was black. I called and they said they couldn’t do anything about it and they said I should buy a phone cover. I think it’s very wrong I didn’t get the same phone after paying insurance for years and a deductible. I would not have gotten insurance if I knew I wasn’t going to get the same phone. Definitely canceling my insurance and telling everyone else going through Assurant to do the same.

Thanks. You sent me the replacement phone for the phone and it was fast service. The one thing I don't understand is I got the phone without any accessories. Not even charger. It was c type which my old phone is different from this. Is it possible to get the phone charger and any accessories that suppose to come with replacement phone. Thank you.

This is the second time I've had to replace my phone. This time I don't think I should have had to pay the deductible as the lens on the back side camera was broken from when I received the phone as a replacement. I didn't think to check it out when I first received it as I don't take pictures that often. AS with the first replacement I had to chase this phone down to get it from FEDEX as for some reason both times they had trouble delivering the phone to my apartment complex where they deliver packages daily. I had to travel 10 miles each way to the package center and retrieve my phone from the freight center.

Great experience. Not hard at all to file a claim. Equipment came super fast. Well worth the monthly insurance payments. No hassle. Approve my claim instantly, pay the deductible of $150 and was all set. Great job.

I severely damaged my Samsung Note 9, completely my fault. I called to see if the insurance would cover it. The phone representative was extremely helpful. They took some time to set what was the best situation for me. I paid the deductible, and had a new phone the next morning. No hassles.

Thank you for giving me the opportunity to tell you what a terrible experience it has been dealing with your useless archaic service... For starters I was told the phone was arriving next day to which UPS confirmed but then changed it to the next day. UNACCEPTABLE! YOU BOTH PROMISED NEXT DAY!!! 2 days later UPS confirmed delivery but the phone was nowhere to be found.

It took multiple attempts to resolve this matter. Had called multiple times and completed the online form. In addition there was no follow-up at any step of the process. I had to keep calling to make sure the process was in motion. I was Never told that the phone was not in stock and would have to wait possibly weeks for it! If I had not called, when would have someone inform me the phone is in stock and they needed my approval to run my card? Eventually, a representative reached put to me. But, after several days of back and forth, that too was neglected. You need to improve your website and follow through with requests. Thank you.

I had no problems. Phone came quicker than expected. I took it to T-Mobile and it was activated without difficulty. I am glad that I had the insurance on the phone. It was worth having the insurance in the long run.

Phone came by UPS Friday afternoon at 5:00 pm. as promised. I misunderstood and thought phone would come by USPS but it came at 5:00 pm by UPS instead.Thanks! MetroPCS store was able to recover Contacts from my Gmail account. Thank God!

Very pleased with experience. Much easier than expected. New mobile phone is great. Recommend enclosing instructions to remove SIM CARD from old phone prior to return; and that the old SIM CARD can be used in new phone as well if needed.

The experience was great. It did not take long. It came as they told me it would come. They sent me a tracking number so I could locate it and tell where it is at and it did not take all day to come. Overall they provided great customer service and good experience.

When my new phone of 2 while days fell out of my pocket & cracked the screen, Assurant was there for me so fast it made my head spin! I had a replacement phone in 2 days! I also have not just 1, but 2 (!) cases I ordered to immediately put my new replacement phone in so I don't worry as much!!

Never got my iPad tablet. Waiting for it still when you guys going send it. Going keep make me wait or what y’all going to do about it? Please cause it been 15 days since I order the tablet. No it never got here.

I have had great experiences over the years with Assurant replacing my lost or damaged covered products. I always receive my replacement device overnight. I appreciate the postage-paid return envelope which is always provided to return my damaged device.

We were sent a replacement phone on 8-5-20. The phone keeps trying to update with no success. The phone cannot be used. Another replacement phone needs to be issued. This particular phone is no longer available. So the next phone up is what we should receive for the replacement. My email was entered above.

I was told I will have it Monday. It never came. Not happy about that. No one contacted me about it and I tried to contact T-Mobile but didn't get anywhere. Also I had to pay 250 dollars. I thought it was less than that.

All the representatives were very nice and knowledgeable when I called. The processing times were fast, and I got my device next day. They make it very easy to send your old device back as well. I rarely write reviews but because I was out of having a functioning phone, this company made it very easy and fast for me to get a replacement (I’m a millennial so I always have my phone glued to my hand).

Excellent service. It is worth the payment for the replacement of the cell phone. Super fast and friendly. The excellent attention A1. Super fast shipping and in the time they said it would arrive. Thank you. Super recommended.

Waiting 6 days for a replacement phone on an owners business line is absolutely unacceptable. What you did was create chaos and unnecessary business interruption and no one cared. I hate your company!

When I submitted my claim I selected and paid for expedited service. It took almost two weeks to get my phone. I needed it for work and home as I have no home phone. The website to check your claim was outdated and super unhelpful. Had I not called to speak with a representative, they would have most likely not found the internal order issue and would never have escalated. Even after escalation it took forever. This was not quick at all.

Took forever processing my claim. Got email saying I can pick any phone I wanted because mine was not in stock. This phone I received battery life is awful. Why even have insurance on a phone if the one you received is complete trash.

I was surprised how fast that we got the phone. Very pleased. My mom dropped and the customer rep was so helpful and courtesy. As I stated, we were shocked how fast we got the phone since we were not expecting it.

The tablet you sent was great but the package for me to send the old device back is too small. What do I need to do? Due to covid I'm unable to go to a store to get another box. Can you send me the right size please.

It should not have taken a one day process, seven days!! I was denied twice for simple reasons like missing info that you all should have. I really wanted to cancel my insurance with you guys! Hope I never have to file another claim.

Very very fast, very helpful. The person helping I've the phone was real nice and we are very happy with the service bin how fast the iPhone came in and my son was very pleased. Very excited it came in asap. Thanks for all your help throughout the claim processes.

I paid for replacement and have not gotten my phone. Very poor customer service. Some customer services actually know what they're doing then you call back and others just act clueless just like to your face.

Part currently $45 on Amazon. $99 deductible to have it repaired. Okay I will pay that upcharge for labor so I don't have to do it. Repair is not what I got, after 2 weeks of no answer from them, they finally sent me another tablet, with a bad battery. Call up Assurant and they tell me, they have nothing to do with it. I have to start another return through Tmobile. Who I conveniently cant get a hold of after my working hours... :( Sticking to 3rd party repair sources from here on out. Cheaper and I don't get screwed with someone else defective return the RMA guys decided as good enough.

Great job by all employees involved! Definitely recommend to all my friends in my sphere! I will always be a T-mobile acct member with assurant! I was so pleased with their expertise and friendliness that day.

I did not get the watch that I pay for and I had to send it back and I am still waiting till this day. I am very disappointed with the way this have been handled. I wish that you guys can at least call me.

Galaxy S9 destroyed, replacement was quick and easy. Only beef is 10 days is not enough time to return damaged device for those of us who couldn't access the phone screen in any way to retrieve data. Research and programs that could retrieve data take time. Generally experience with Assurant has been good, of course if I get charged for a late arriving damaged device, I'll be more than a little upset.

It was very easy to transfer the information and fast. I I received my new phone, transfer the information and sent it off with very little problems. I would recommend this service to my friends and family.

I never received an email with the shipping label to return the broken phone, I just was sent on an insurance claim from my previous phone. So I still cannot return this phone in order for my new phone to get sent to me. I am very unhappy with the way this whole issue is happening. Here I am a paying customer and have only been able to use my phone 1 week since I got the service 2 months ago. Today I still am without a phone but my bill has been paid.

When swimming with my grandsons on 7/30 I realized that my phone was in the water with me. When contacting T-mobile I was informed that I had insured my phone. After speaking with several T-Mobile people and going to the store on McKinley Parkway and talking with Cody - I was told my phone would be at my house within a couple days - which it was and Cody was able to get my husband and I back in working order. Thanks so much.

I've got a replacement phone before and they always send a charger. When you send it to the address you want ** I had to send a photocopy of my ID to get the phone. In the past I never had to do that and with my new phone I did. With the phone said put my ID on there, act like it clicking. It took the picture and it didn't. Other than that I guess my experience was okay. Before the COVID-19 you used to pay the deductible. Waiting for the phone. Get your brand new phone. It's in the broken one.

Worst experience ever! Filed claim for replacement on my phone. During the claim it was NEVER mentioned they didn't have a purple phone to replace. Then they sent blue and will do nothing to make it right. They keep telling me to get a hold of T Mobile and T Mobile says they can do nothing. What are we paying monthly for then?!?

Assurant representatives make false statements to T-Mobile customers making claims. Assurant representatives instructed to interrogate claimants in order to negate and deny claims. Assurant representatives knowingly and wilfully attempt to change claimants original claim statements. Assurant failure to comply with NYS Insurance laws And claim procedures.

I did everything online which was pretty easy till I got to submit! Then it just kept spinning and never said if accepted, approved, or anything. I finally closed it out and went to my email. My approval was there!

I used to didn’t have trust in insurance companies, but Assurant always comes through. The best part I love about them is my product always comes quickly. The monthly bill is not expensive. 90 percent of the time your items are replaced at no cost, of course if the damage is your fault there is a copay, which is reasonable, so I insure all my items and my family’s items.

After being on hold and going back and forth with the agent for several minutes, I asked to speak to the manager. The practice of sending back a replacement that was paid for before filing a new claim.

Horrible attitude on my 1st call. Sent me the wrong phone. They did nothing to help as I escalated my call. As if they were all next to each other and knew who I was. I waited 10 days to finally get my phone. This is not the time to be phoneless. Horrible!!!

& With In 24 hrs I was back in business because of the support of Assurant. They were fast. Wasn’t hard finding my phone info (IMEI) and the rep I spoke with listened very well. I had issues with the auto messages and it wasn’t a issue for her to do them for me.

The claim process was easy and user friendly. We received the replacement super fast. What made it even better was that the replacement was a newer version, I am very pleased with your awesome service....Thank you!!

Professional and knowledgeable representative regarding assisting me with processing my replacement tablet. The Representative explained the process and that a self addressed return label would be included with my replacement device.

I paid my $50 deductible and was sent another phone instead of the phone I was replacing. I'm extremely unhappy with this phone, it's smaller and just not what I was expecting. I should have been notified that they were sending a different phone.

How do I receive a mailer to return the defective phone I received to continue this transaction? Thanks for your consideration. New replacement was ordered 080720. I have great service from you in the past and Look forward to the same. THANKS. KYLE

My insurance claim was done with no problem. Customer service rep very helpful and walked me thru the process. Good job Assurant. Recommendable to familes and friends for their phone insurance coverage.

Not the first phone I've had to replace but they always do a fantastic job, as well as provide amazing customer service. Thrilled as always! Hopefully I won't be replacing this one but if it comes to that I'm thankful for Assurant.

This was a accurate, timely, and satisfactory service, and I was pleased with the all-around service provided. I will definitely look forward to more great service to be given by your service team for the future when needed.

I have been with T-Mobile for at least 13 years and have used your services on more than one or two occasions. However, unfortunately this particular time, I was very dissatisfied with the customer service I received. It took at least 30 minutes on the phone the 1st time I try to replace my damaged phone only for customer service to say I had to get approval from T-Mobile before I could complete my claim. Even though I explain to them that I had already spoken with a T-Mobile rep and was actually calling from the t-mobile location. Once I went through the process and got approval from T-Mobile Again, this time online. I contacted your company, Again, this time it took at least 3 different transfers and sitting on the phone for at least 1 HOUR before I could get actual The assistance I needed. I have NEVER BEEN SO FRUSTRATED, ANGRY and UPSET when having to replace my phone. I pray I will never have to use your services again.

My overall experiences with getting one of my phones replace was easy. The staff made replacing my damage phone with a better phone simple. He was pleasant and understanding. He explain that after I made the request of replacement I had to pay my deductible and the next day my phone will be shipped to me. Which that indeed happen. So I'm very please with that. 5 star.

This iPhone I received from the company keeps glitching and running hot no matter if I’m in an cold house or outside the phone runs hot. The previous phone that I sent in is having the same problems as this phone.

Updated on 08/15/2020: Still havnt got a call back. ** that's the number you can reach me at. They havnt been able to use the phone because they don't have a charger and at this point as soon as I get a chance I'll change companies.

I was first sent to an Apple store to get my screen changed. I believed it was going to be 30 dollars under Apple care. I waited 2 weeks. I got there and was told it was 169 dollars. I left and had to wait for it to be shipped. It was sent to the wrong address. I had to call in and correct that mistake you all made. It took another 2 weeks to remedy that. I was on hold on the phone each time about an hour and a half. AWFUL EXPERIENCE.

Trying to make a claim online was a total frustration and end up having to get T-Mobile to assist me. Once connected to Assurant it went very smooth. Received the replacement phone the next day. Shipped the damaged phone back in the container provided. All is well.

Awesome Service...all around...Quick, superbly responsive!!! Very simple to file a claim and I had a very professional experience..Will be sticking with Assurant from now on! Thanks a bunch!

I called about replacing a water damaged phone and customer service was very friendly and helpful. Within 10-15 min my claim was completed. That was at 7pm EST and the next day at 1:30 pm my phone was delivered. I would definitely recommend getting insurance on your phones. It is worth it.

Old phone broke, it was very easy to file the claim (online). Received replacement phone next day w/ easy method to ship back broken phone. We would use them again in the future if we have warranty needs for our phones.

I received a cell phone, a pink and white color, the one I had was black, they only sent it if they let me know to see if I wanted that color, call customer services and they told me that they could not do anything.

Easy, quick, painless. OUTSTANDING service. Did not expect the results that I did. Thought that it would be an argument because my dog ate my phone, You read correctly, my dog ate my phone. Glad I had this insurance. Made my life easier.

It was one of the worst experience I had in a long long time. They lost my phone in shipping and when I called the warranty people (you folks) I got people who didn’t even care. They wouldn’t help me even after 6 day of the phone not arriving to me. Not once but 2 different people and the 2nd one was worse than the 1st one.

They sent a refurbished phone that overheats and crashes. I’m beyond. pissed I paid $100 for this raggedy mess. I would like a guarantee on an actual phone that works. This phone is giving me more problems. My number **.

I was very pleased with Assurant and utilizing my insurance policy. The website was super easy to navigate and I received my replacement phone the next day! I would highly recommend Assurant. Pre paid return box was greatly appreciated as well.

Had to keep repeating my information. The whole procedure took too much time. I was on the phone for over an hour.. Every time they transferred me to a different department I needed to repeat my contact information.

Had a bit of a hard time finding where to make the claim from my account. But once I found it, making the claim was easy, the shipping of my new phone was fast, got it the next day, and returning my old phone was super easy. Definitely happy customer here!

I can't complain at all. They have great customer care and very helpful. I received my new phone and shipped out my old one with no issues. While filing the claim, I was sent and email which had easy to follow directions and I finish the process with no issues at all.

Easy process. Friendly customer agents. Only confusion was about upgrading. Wasn't clear that phone is replaced with like one, then you upgrade with T-Mobile. Very surprised to receive phone next day. Process was a lot easier than I thought.

I have a very bad experience with my phone getting stolen. just called y'all's company and very next day I had a new phone in hand. Y'all to a man thing that happened to me and made it easy to turn it into a positive situation net worth. Thank you so much. Everyone I talk to is professional courteous and made me feel like they was truly want to help me. I cannot say it enough thank you. I recommend your company to any telephone owner. It will give them a peace of mind.

After paying my phone off, I was upset when it fell off my nightstand and cracked my screen. I submitted the claim, which was approved quickly, and within a day my phone was shipped. Upon opening the box I saw that I got a newer model phone! Really appreciative!

When I cracked my screen on an $1000 phone, thank God for insurance. Paid $99 for a replacement phone and ever since I received it, I can't keep signal. Dropped calls all the time. With my other phone I had 4G everywhere in my house. I can barely get 1 bar now. And have more no signal with a circle and line thru it more than I have ever had in all the years I've had a phone. It's ridiculously irritating. Not very happy and can't afford another $99 to get it replaced and still owe on it. Ugh!!

Both times I spoke to a representative were very helpful in trying to find the problem with my unit giving me different options, in telling me and explaining what could be wrong, also it was very helpful the videos they send me in how to care my unit.

The customer service was good, but it TOOK A MONTH to get my phone. Using covid as an excuse is pretty lame. I work in a similar environment as Assurant and my customer's orders are out same day. Amazon even gets orders out on time and every other place I have ordered from.

Due to accidental damage, my phone's display screen was damaged. I did applied online at Assurant for a replacement phone and within a few days it arrived on my porch. Their online forms were very user simple and I am really impressed on the easy and quick response to get another good working phone. Thank you, job well done.

First call I made. The man was totally rude. I was not able to understand him very well. He said "there is nothing I can do for you". Told me I had to do it online. When I told him I never had to do it online before. He stated like I said "like I said do it online". When I asked to speak to someone else he said do it online and hung up. I pay to have this service. And I don't like to be talked to the way this man talked to me. I had to have a TMobile representative call and help me talk to someone else and they were rude when I told them they had the wrong address. I have changed my address 3 times with this company. In the past 3 years. Very disappointed in the service I have gotten.

When I received my phone it was not the phone I was told I was going to get. I called to ask what happened. The service rep clearly didn't understand anything I said. Yet the service rep the numbers on the packing slip was not the same as the phone. I had to call T Mobile. Their rep had to call a supervisor to clear up the whole mess. Less than a week later that phone screen went black, while the phone was constantly ringing, I couldn't answer it because the screen didn't work, Now I will be forced to buy a new phone if the T Mobile techs cannot transfer the information from this phone. I paid 30.00 a month for 3 years for this horrible treatment.

I had S8 and replace to S9 which has small screen with same configuration. They gave me refurb phone. I paid more money as insurance premiums. It's loss loss situation. They also didn't overnight the device.

The company has resolved the issue and got me a new phone. The response time could have been better but I am satisfied.

Upset because I had damaged both my device and my partner's. I called to check on coverage. I was greeted very nicely and explained the online process thoroughly. Within a 5 days we were back to normal!

Easy to navigate web site. Pleasant service attendants. I did not have to wait long for my phone. The Tmobile family and the Assurant family have been a pleasant surprise as far as companies go because I've been treated fairly and expeditiously. I would recommend both these companies to anyone and everyone!

After describing what happen the associate was very helpful and courteous on phone. Very professional. I would definitely recommend this added protection. After submission, the claim was processed in the shortest time and delivery occurred as promised.

Every time I called my experience was fantastic after I got through the phone tree. The people were polite, answered questions, and fast processing. 5 stars! Then when US Cellular wouldn't add insurance on my replacement, I called and Assurant did.

Good service of employees. Easy to understand him. He helped me a lot when I wanted to change my broken cell phone for a new one because I work with my phone so I needed a new one. It's important your service for us.

The online experience was so horrible it actually took over an hour and dealing with 3 different representatives to file a claim. The online experience definitely was not user friendly. I also tried calling to speak with someone and the wait was about a half hour, to be referred to filing the claim online. Guess this is the new norm.

Got the phone faster than thought.. I love that it came straight to my house. The phone was not damaged but to activated it sucked. Until I took it to the store in Fruitland Maryland and the process took 10 minutes. The young man in that store is great at working with people and getting there phones working right.

The gentleman and his staff were all extremely professional. They took all precautions for Covid-19. The process was smooth. He walked me through the process from beginning to end. Great job! I am pleased with the outcome.

Good service, fast and quality. Very satisfied, they attended me very quickly and solved my problem at the time. They sent me the new product immediately. They also sent the envelope to return the defective product at no cost to me.

The customer service representative was very very nice, helpful, patient, understanding and knowledgeable about my replacement.... My son's phone arrived on time and very quickly and neatly packaged... Although their website was a bit difficult I was pleased to be able to call and get the phone ordered..

Pleasant experience all around. My call was answered by a knowledgable person that walked me thru the process and handled my claim quickly and efficiently. My Samsung tabS Tablet was replaced fast and accurately. Shipped in three days, Nice customer service. I would highly recommend this company.

Your overnight Service took five days and wasn’t available for pickup the day the day the tracking said it would arrive. There’s no way to know if item is on back order until you pay. Subpar at best FOH.

Couldn't hardly hear on phone. Had some missed calls phone. Never rang. Took care of it fast. Took to T-Mobile store. They transferred everything and cleared other phone out couldn't hear even on speaker. Phone screen cracked.

The customer service agents were great. But the device that I received was pink instead gray. When I called the customer service. They said that they don't guarantee the color. How I'm going to use pink phone on public.

I had a great experience with being able to make a claim. My new device was shipped out to me ASAP. I was able to follow the directions with ease and I made sure to ship back the damaged Samsung tab E.

When my daughter lost Assurant were very professional and fast to getting another phone to my daughter within two days. The representative took their to make sure that we received the service possible to replace my daughter's phone. Assurant is a passionate team to make sure that they help in every way.

I had a very good experience! And I didn't wait long!??? This is MY FIRST TIME USING THE INSURANCE..went very well..But my partner that's another story???? It's extra to pay for but in his case I'm glad I have it!

We received the tablet very quickly and was easy to get back online. The lady I talked to on the phone was a great help. I have had the insurance since I have had t Mobil .that was 8 years ago. The only thing I hate is the time limit.

When we originally purchased insurance on our phones, we were told if a replacement was ever needed, the turnaround time was 24-48hrs. Our process took exactly 1 month from the time we 1st submitted our claim to when the phone arrived. We had to submit pictures of our ID numerous times and each time we were told they were not received. ID verification should be allowed to be done in store or over the phone with security questions. This was an awful experience and a very frustrating one.

Experience was horrible, I put my claim in Sat and it was supposed to come in the next business day only to call back Monday and was told someone forgot to submit my claim so I had to wait until Tuesday to get my phone. After not having a phone since that Thursday. So I had to wait five days before I received my phone. Not to mention after speaking with a supervisor Ms. ** stayed she could not do nothing for me. Like waived something of the fee or give me some of my money back or ship out my item on that Monday. She stated she could not do anything because the claim does not work like that. And I explain to her it was not my fault. It was the rep who submitted my claim. So why should I have to suffer and not have a phone. So this was the worst experience I ever had with a this department. Just A terrible experience. I would give this experience a negative star. You can look up my claim number by the shipping address I submitted. **

Awesome and Professional. My tablet was delivered on time. I also received the return slip and envelope to send back my damage tablet. I appreciate how Assurant kept their end of the service agreement.

I was pleased with the speed of their response. Unfortunately, after paying 20 dollars a month for 3 years when I called to replace a cracked screen, they took an additional 99 dollars and gave me a used purple device. Not even the same as I had. Instead of having good service and telling me they would need time to replace my actual device with a like device they sent me a purple version without telling me then told me too bad. Not their problem. Waste of money to buy their insurance.

I never received my replacement phone that I paid for. It never even made it to my town. I called UPS about it not being delivered and they told me to contact this company and T-Mobile. I have had no return call or email to explain why my phone is not being delivered.

Worst experience ever. 50 for you my bill then another 20 to do this and that is not worth 10 bucks a month for your service after the time spent to get the phone turned on. Also was a waste of time..

I filed an insurance claim on 08/09/2020, for a cracked screen. I was offered a phone, that is not comparable to my phone. Then I was offered a phone with less storage than mine. I have a 64gb, not a 32gb phone. My phone is also unlocked and I was told that they don't have my phone in the system. I have a Moto g6 Amazon Edition 64 gb Indigo Blue. I was offered a Moto g7 32gb, not comparable again. I've paid $15 for insurance for over 16 months, I would expect better than this.

Great all over since they received my call, they explained every step of the process. Time to respond, time to receive the device and everything was already set up for me to follow instruction and box already stamped and ready to drop off at the post office. The knowledge of the person was that helped me was greater than expected, pauses confident. Great all over. Thanks.

Overall, I am satisfied with the outcome but getting there was a hassle. I started the process online when I filed a claim for my tablet. I was denied and I went on the chat to talk with a representative as to the reason why. During the chat, they continually told me that my tablet was not covered and to contact my carrier. I called T-Mobile and we got on the phone together with the Assurant claims person. The lady didn't really know what she was doing because she asked the same questions over and over. She stated that I would get a text or email in reference to my claim.

I never received it. I was waiting the UPS delivery guy more than 2 hours sitting in the street and he never show up. I went to UPS point access point several times (around 15 times) and they told me that my pack it was not there.. I’m a old woman, I can’t walk. This is really ridiculous.

Well I received a replacement early in July, tried to transfer my service over the phone with Metro PCS. Was unsuccessful because an error message came up. I then took the phone to a Metro PCS location and were unsuccessful there as well because the same error message came up. I then call Assurant, reported the problem while at Metro PCS location and was instructed to send the phone back, so I did. When I received my second replacement phone I had the same problem. I called Metro PCS agent over the phone to transfer my service to the replacement phone and an error message came about again. So once again I was instructed to send the replacement phone back and I did on 8/05/2020. Tracking number is **, My deductible has already been made and I still have not gotten my replacement phone. Other than that I love the option of having my items with the insurance that Assurant offer and would still keep it.

I was well attended to with my issue regarding my lost phone. The reps who handled my claim answered all of my questions and I was quite satisfied with questions I presented with. I got my phone replacement. I'm good.

Paid insurance over $15 a month. When phone cracked was approved for a new phone. Was sent a REFURBISHED phone that works way worse than my original phone (connectivity, maps, keyboard, charge, etc.).

The whole process was professional and smooths day. The phone arrived with no damages and the representative on the phone was very courteous and concerned about my situation and made the transition very smooth.

I had no problems filing a claim. The young lady that helped me was very polite and helpful. She was patient and professional. She made sure I understood everything and had all the information I needed.

The representative I talked to for help filing my claim was very helpful and friendly. It did not take long to file the claim. My replacement phone shipped the same day and arrived the next day. Returning my old device was easy. I am very happy with my experience with Assurant and highly recommend them to anyone.

Broken Screen on Samsung.. Called in on a weekend, had new phone within 1 week. Only issue I had is with US Cellular, was told deductible for this phone was $29 not $99, only to learn different when I filed the claim.

I never received the 2nd phone. Just the one. No one contacted me or anything, about whether the phone was going to be sent out or not. I paid for this insurance and I think I'm entitled to know what's going on with the phone.

the plus side the replacement arrived next day as hoped.

I paid the deductible of $50 and when I received the phone I had to take it to the store and pay an additional $20 to have it turned on and that was not what I was told when I ordered the replacement. I think that Metro needs to be honest upfront and let people know upfront. I am laid off due to the Covid and had to borrow the extra $20.

Thanks for making my transaction smooth. It was replaced with less trouble. I think I will keep insurance on my new one. I was transferred you all by T-Mobile and the problem was quickly solved. I appreciate it and great customer service.

Almost 3 weeks after paying deductible and years of paying premiums. Still no replacement handset. Hung up on multiple times. Rude agents and completely unhelpful. UPS lost package and some kind of way that's my fault and I'm forced to wait. Will be filing a complaint with CA Dept of Insurance and relevant federal regulatory departments.

Great service. I would recommend this service to my friends and family. Really happy with my service that I received. Was shipped overnight so it was a quick response. Thank you so much for all your help. Great business.

The process went smoothly, it took me a while to recover my Apple password, but from there Assurant got me my replacement phone quickly. The customer service employees I spoke with were very helpful and explained everything clearly so I understood the process. I received my replacement phone on Monday as promised.

This is the first time I have ever filed a claim and was going to have to go without a phone for up to 2-3 weeks, or so I was told. I was not given an option of a comparable replacement, just wait, or buy another phone and be reimbursed. Who has over $1300 to spend on a phone to wait for a reimbursement right now. The issue was escalated and I got the same phone a few days later.

It was so simple and fast! They even upgraded my phone to the newest IPhone because my old one wasn’t in stock! I am so glad I was insured by them. I would definitely recommend them and will continue with them in the future!

It took more than 2 hours even after paying my deductible to get resolution to replace my Samsung Tablet. I remembered calling TMobile and Assurant back and forth that day. I have been paying my device insurance for years and also paid my deductible online to get my replacement tablet. After my deductible payment was submitted, Assurant prompted me to call and speak with Assurant representative again.

The gentlemen that assisted me was incredibly kind and personable, I had to call back in reference to a return label and the lady that assisted with that was knowledgable and patient with my questions. I was so pleased with my experience and grateful to have contacted Assurant for my phone's replacement.

It was the first time using the insurance. It was easy to file the claim and it only took a couple of days to get the replacement phone. It was also very easy to send the old phone back. And it saved me over 500.00. Glad I have the insurance.

I completely dreaded filing a claim thinking it would be a nightmare to get a replacement phone but it was so simple and quick! I just had to go to T-Mobile to have them switch everything over. I am a very satisfied customer. Thank you for making it so easy!

I filed my claim and the new device came fast. It was an upgraded and larger LG model of phone and we are very happy with the replacement. Only wish it came with a new charger cause my old charger is not the same.

Very helpful with fast service. Helped with assuring that the phone will be delivered with tracking info emailed for tracking. Phone was delivered the next day. Thanks Assurant. Have a safe day and safe weekend.

A person is hit with many emotions when suddenly you realize your phone is gone. In today's age people store mega info on a phone. That being said you think of all you will have to do to replace it!. Assurant has made this experience the most simple fast and no question asked claim thru any store business or other insurance I have ever dealt with. My hat off to your company and many thanks for making a real bad day better!

AWFUL CUSTOMER SERVICE! Over 15 calls, denials, over charged...total disappointment. Been with company over 10 years and never been treated so poorly. Lucky if I stick around and I will no longer be recommending.

I filed my claim online as I was told. Entered my payment information 3 times. I called customer service as the online system told me 3 times no success. Last time I called the lady took my credit card. Gave me time frames for my order. Was supposed to be 24 hours. It took more than that. I'm very unhappy with the service. I would not recommend this to anyone. I started the claim on the 27th and it took until the 29th to be approved!

So worth paying a small amount every month than having to pay a huge amount in a time you might not have it. You can file a claim online or over the phone/ ship phone overnight so you can receive it the next day.

It's a shame that after paying insurance for so long, they charge me $ 100 for each device. Why secure payment then? Never get a T-Mobile cell phone insurance or use this company for anything. Very bad experience. They shouldn't steal people's money like that.

Very bad experience trying to get my phone replaced. Had to submit my id 5 times to complete my claim including dealing with a customer service rep who texted me code after code to establish my identity, said her computer wasn't working. Right then when she so she won't have deal with issue hung up on me after being on phone over 40 minutes. Very bad experience has left me with negative view of Assurant.... Took days to receive my phone because of this service I received.... Cov 19 is no excuse for professional courtesy.

I traded my phone in after dropping it and cracking the screen. I had a GS8 + they sent me a GS9+. It was a nice surprise to get an upgrade! I gave a 4 star review because the charging cord they sent me does not work.

Fast and very efficient. Took a couple days and mailing back the phone was super easy as well. I took it to US Cellular and they were a huge help. I will definitely keep both my phone plan and insurance. Thank you. Anthony **

I filed my claim on 7/27 and was told that my replacement would be shipped out the next day. After 4 days I called & was told there was no replacement in stock. I did not get a replacement phone until 8/4. The phone that arrived was a refurbished. Every time I used it it powered off or went straight to the camera no matter what button I pushed. I called T-Mobile for assistance and was offered another replacement to arrive on 8/12. (total of 10 days without service) and $5.00 refund for the shipping fee I was charged. I am not happy with the service I received and will be canceling this service.

New phone is frozen and slow. Can't open the text or any app. Visited Apple store 2 times and apple support over the phone 3 times. I have 3 cases open with apple customer support. Phone still freezing and not working properly. Called the Assurant. They said I have to return it and after arrive to the warehouse I can open new case for another replacement which is waste of time and that going to take another week. I was paying for the insurance 2 years and now it is not worth it.

I received a replacement for my damaged phone but the phone sent to me is defective and the touch screen does not work properly but instead of sending me a replacement. I have to now contact a different dept. and make a claim to see if I can get a new phone.

If I could give 0 stars, I would! Worst customer service I ever had in my life. I had my T-Mobile Phone stolen and I had to call this insurance to have it replaced. I’m a 54 years old man and had a black Galaxy phone, they literally sent me an USED PURPLE phone. I asked politely if I could get a new black phone because that’s what I had, they didn’t want to do anything. Even the manager didn’t do anything. They basically told me to deal with it. This is the worst phone insurance company. My whole family has this insurance on our phones and I’ll be removing all of them. They don’t care about their customers at all! I pay monthly for this insurance and paid $150 more to get my phone replaced and this is what I get? For any TMobile customer DO NOT PAY FOR THIS INSURANCE! YOU’RE WASTING YOUR MONEY! Unless you want to receive an used phone. I won’t ever use this phone insurance company again.

Damaged equipment. The screen is broken and it is difficult to see email, text, and to write. This is also called physical damage to the phone. Thanks for replacing it for me. My daughter is very happy now. No more complaint from her because, she is the user. Thanks again.

I am totally satisfied. The delivery time was unexpectedly fast! I’m very impressed. The submission process was easy. The extra insurance coverage is worth it. I would recommend the coverage.

Customer service was excellent. The insurance deductible was deceiving though. I was told my phone was a tier 1 deductible which is $20 by my phone provider, but when speaking to Assurant I was told it was a tier 3 deductible which is $100.

This claims process was terrible. I did not get my phone for almost a week after the claim was filed due to identification verification. My bank takes a state issued driver's license for financial transactions yet this claim was a bigger pain.