Assurant Phone Insurance Reviews

Great treatment. Thank you for your assistance and the good assistance that you give to the customer when we need exchange or have any problems with all the things in general. And also you give very good service.

I can’t say not one word anything good about this company. I am still waiting for the money I was overcharged and the right phone to get here. It coming down to looking for better phone service bcuz of y’all. I pay all this many a year for Insurance coverage on my phones. I mean all my phones. This what I get.

Assurant was very responsive and got the replacement phone to me the next day. I can hear callers and they are no longer complaining that they cannot hear me. The only thing I am concerned about now is that the keyboard spacebar and recent calls buttons are slow to respond on new phone.

The Insurance Replacement phone arrived promptly. I had a little difficulty getting it going, and called T-Mobile for some trouble shooting. Eventually it worked out, although there were some issues with the voice activated command function.

I received a defective phone as a replacement for a problematic phone. Phone gets stuck when running a few parallel apps and the touch screen is not fully responsive at all times. To fix the phone I need to send it in (without a replacement!) and it takes 9-12 days. I can't be that long without my phone. And the best part, the repair would be an additional out of pocket expense for me?

The entire process from beginning to receiving the phone everyone was super helpful and professional and friendly. As a T-Mobile customer, I receive good customer service with everyone I have encountered since being using this service. I recommend this company to anyone I know who needs good service both in person as well as via phone and by internet.

Understand experiment with the T. Mobile staff. Made me understand everything how to get my claim on time. I got my phone next day delivery, which made me so happy to receive my phone on time.

The agent that helped me was very courteous and patient to my situation. The agent was also very knowledgeable in solving my request. I received my replacement phone the next day. I'm very pleased with the phone. The old phone will be returned on tomorrow. Thanks!

Very easy & fast, my claim was approved that instant! Got the phone the next day, I have already recommended the online system! I like to do my own stuff online instead of calling the company so it was very useful. Love it! Will definitely keep using the online system in the future!

Note 5 is not the same as s7 Edge. Had a note 5 replace it with s7 Edge, not acceptable, no note 5 on stock, no note 8 in stock. I offer to pay a difference for a note 9, but had to go to a request. Done. Request deny. Replace for a s7 edge, as soon they connect the line on the store 15 min on downloading the apps it turn off. And never turn back on. There we go again to replace it. I got the 2nd, problem with the screen it doesn't react it take 5 to 9 sec. When I press and when it react it sound like I press twice. Let try again. 3rd is on the way. I had 14 changes over the 4 years..

Had a smooth and easy claim process and phone replacement. Really happy with the courteous representative. Everything was ship and received on time. The deductible process was also easy, will definitely recommended.

My experience was easy and quick and I really appreciate the t-mobile rep Anthony that assisted us as well as the Assurant rep. Both were pleasant and helpful. It was a simple process and I am happy with how quickly the phone came.

I was waiting for my replacement phone and I was never contacted to be notified that my phone was on back order. It's been 10 days as of 1/24/20 and still waiting on my replacement. Poor communication.

I filed a claim due to a damaged phone. Process was smooth but I ended up getting a broken phone. I was not able to use the replacement phone and when I called to report I was expecting them to replace it but I was just told to go to Apple services.

They replaced my phone quickly and in a reasonable time. I had to email a question and they got back to me promptly. I appreciate the service and fast response to my needs. I have nothing else to say. Thank you.

Dropped in vehicle door frame while closing the door. Partially shattered glass display. Unable to select options due to shattered glass. Was totally unusable for normal operations. Display is flickering beyond control.

When you sent a replacement it could not be activated because your people did not remove the previous phone owner's account from the device, then you sent a second device that could not be activated also, so Metro PCS return it and gave me a new phone. Anna their representative is the one who deserves all the credit. You guys drop the ball!!!!

When my phone broke I was glad I had insurance. One being I’m happy that I have insurance and I was able to ship in my phone. I am not abled to get out of the house as much as I’d like. So for them offering a mail in service is very awesome.

Problem solved in 48 hours. What could be better? Efficient instructions were included and it all went according to plan. The deductible was a bit more than I thought reasonable. Could have had the repair done for $30 more.

I had to do this twice. The first claim was rejected saying the phone wasn't covered. It was very frustrating. Finally got someone that told me to go back and check the dates with T Mobile. Once I did that I was able to file a new claim and received the replacement phone.

I dropped and cracked my brand new phone that I only had for 2 weeks. I was quite upset and called went through the prompts and spoke with Assurant Representative. She explained the process of getting replacement phone and returning the damaged one. She was very thorough and asked if I had any questions, received my replacement the next day with prepaid return envelope for my damaged phone. The whole process was pain free and quick a great experience.

My experience was just OK. I didn’t get the phone quickly which I appreciated but there was some issue with the Sim card that was sent didn’t match and it caused an almost 2 weeks away in my phone being set up and used towards Forrest to cancel. For that I am upset. I don’t know what went wrong but something good. This however will not stop me from using the service again if needed. Thank you.

My phone screen was damaged and I was not able to do any thing with it, I called T-mobile and they forwarded my call to Assurant. I received an excellent service and received my phone on the next day. Good job.

Received the wrong item. I am returning and expect you credit my visa with $99.00 asap. I have already reported to Assurant the mistake and expect to submit a new claim for an IPAD 10 inch with a broken screen.

I was sent a broken replacement phone. When I received the phone it had 3 percent charge so I put the charger on and it would not take a charge no matter what I tried. I called Assurant and was told that I would have to go through T-Mobile's warranty Dept. At that time I was a little upset but did what I was told and contacted T-Mobile who then told me no it was Assurant who needs to replace the broken replacement phone!! Longer story short T-Mobile did end up sending a replacement phone to my local T-Mobile store but would not exchange the phone for me because they were unable to verify that there was no water damage because the phone would not charge and it was sent to me with the liquid damage sticker was removed?? Hell if I know what that means!! So ya really bad experience!! Why do I even pay for Insurance!!

Also my phone was new and you send a used phone. I don’t like it so I don’t recommend your services. Thank you. Also when I filed my claim I was waiting more Than a week to a approved my claim and they send me a refurbished phone that it’s not the same that I had before.

Assurant was quick and easy when replacing a damaged phone. Response time was quick. Customer service was excellent when I talked to them on the phone. Only downside was the website could be easier to use.

I wish I could remember the name of the person I spoke with. He was quite helpful, knowledgeable, patient, understanding, and as a bonus, funny. I was satisfied with service overall, with the exception that the first phone sent out did not work. So I had to call and request a second phone be sent.

Samsung Galaxy S8. All OK, but for the "rebuild". It had the same identical problem and more issues too. I must say that even though there were problems, everyone remained calm, and the next replacement is due at my T-Mobile dealer possibly sometime today. I commend you for the speed of rectifying this matter. Thank you.

Claim took months to process. Had T-Mobile involved multiple times. Asked for unreasonable amount of information to get the claim processed, almost like I was being profiled. Got charged twice for deductible but "they don't have that on file" even though I sent them pictures of it being withdrawn twice. Terrible customer service. Worst experience of my life with getting a phone replacement. Hopefully never have to deal with Assurant ever again.

I went through my local US Cellular provider and did my insurance claim. It was a smooth and easy process. The new phone came in a timely manner. I appreciate using your company to help me out. Having this all going according to plan, helped out a lot.

Assurant was very easy to deal with and very professional about the situation. Answered a few questions, took my information and explained my up front cost for replacement. I ended up getting my phone back while the replacement was being delivered. So upon calling them back and letting them know, my old phone was found and returned, we set up the return of the new replacement. Again, they explained what to do and how to return the item. Emails were exchanged and the steps to do, upon getting my refund deposit back.

The phone was reported lost at 3 am on a Sunday. I was told I would receive it the next day, Monday, but that was not the case. Unfortunately, the phone arrived Tuesday afternoon. Other than that, the experience was satisfactory.

It was easy and fast, no-hassle, not too many questions about my claim. Thank you so much for your service. I got my phone as promised and my activation was a breeze. The only thing I would complain about was the price that I paid but again I got my phone the next day as promised and I was connected again, thanks to Assurant.

They replaced my phone very quickly (the very next day) and without hassle. Great service. Would recommend them to everyone. Was impressed with how promptly they were to help me with replacing my phone.

After paying TWO HUNDRED dollars, I was sent a replacement phone that the IMEI was already attached to a store employees account so I could not register it. So I had to spend most of the day on the phone trying to do anything I can to get a working phone and after being hung up on several times, I got a supervisor whom still could not get the phone working for me, she made me go to FedEx and print a label and sent the new phone back and then had to wait another day for another phone to be sent. This is the most ridiculous company I have ever seen!

I was happy with their decisions. What has came to my problems you guys for professional at your job and I recommend it to my friends and family. I am a very very happy person that I got my phone back in.

Had to wait 15 days without a phone. Very poorly customer service to get claims approved. Did not call other number and tell us they only got one side of the documents. Then it would not let me do the documents at first. Had to call them 4 or 5 times.

Broken glass on iPhone. Great, easy experience. Excellent customer service representative. Labeled box perfect to return. Only complaint didn’t receive power cord. Called c/s and received one the next day, unfortunately, it died yesterday.

The process of reporting the lost phone was exceptionally easy and straightforward, the representatives I spoke with were professional yet warm & friendly! I received the replacement phone the next day. As a rare event the lost phone was found/returned to us, so we returned the phone via the Fedex Return label in with the replacement phone. Assurant made a difficult experience much easier to deal with. Thank you for your professionalism and timely handling of this claim.

From the beginning of this process I received terrible customer service, mismatch information and because of it I never received my phone. I had a supervisor named Muhammad hang up the phone on me and one representative yell at me. I am still waiting for my refund! I am completely dissatisfied with the service. I am removing the insurance off my phone.

I had a WONDERFUL experience with Assurant. They were very knowledgeable and helpful to my needs. Customer service was very professional in answering all of my questions. They responded promptly to my problem.

Camera does not work. It says it's being used. I factory reset the phone and still nothing. For 180 dollars I could have got a brand new phone and pay extra for the lease. I'm definitely unhappy with my replacement phone Galaxy 8.

They took a minute but it was done after they did their investigation and now I’m happy with the results which allows me to conduct my business as usual because this is a business phone for my auto repair business so once again thank you very much, have a blessed one.

I received my new device quickly and only in 2 business days. Into the box good instructions about returning damage cellphone, just, I would like to know more information about the reception of damage cellphone automatically.

Once I called to make my claim. They were all very informative and patient. They reviewed my account. Asked & gave me information that I did not know of. They walked me through the process. I received my new phone.

Paid my deductible and received a new phone within a few days. Was able to send my old (broken) phone back easily with no issues. This worked exactly as advertised and expected. I actually received my replacement device sooner than expected.

I filed a claim and additional information was needed. But I had to contact you guys three days after filing the claim to get accepted. Then I got my device returned and I wanted to return you guys device which I did and I’m still waiting on it to be scanned in you guys warehouse. It’s going on the week and then they tell me an additional 10 days is needed to get my refund.

Replace broken Iphone 6-S. To be perfectly honest I'm not too thrilled with the entire process that I went through to get my T-Mobile Iphone replaced. I certainly wish that there was another delivery service other than UPS. Additionally, it was difficult to get an Assurant customer service rep on the phone.

Samsung Galaxy A10 replacement phone. Don't know what happened after I filed my claim on the 28th of December. I was never notified about my information being received on the 6th of January by email. Like I was told by a customer service representative, till 2wks later when I wanted a whole REFUND!???, then after I asked why wasn't I notified by email or text about my claim being received. I got ???? I got some great discounts! Thanks again.

Assurant sent me the wrong replacement phone. I then called and both a low level employee and supervisor refused to help. I sent back the replacement phone and want my $99 deductible refunded immediately. Their lack of professionalism, knowledge, or even basic human decency is alarming.

I am a customer of T- Mobile from the last 20 years, when I was in Rome from Dec 29 2019 - January 06/2020, my phone got stolen And tmobile replaced, I am truly a happy customer and I recommend T-mobile to all my friends and family????

Great customer service. Didn't have any problems with them. My claim went through with no problem. Got my phone in a couple of days. Set it up was, was really satisfied with Assurant. Couldn't ask for better service. Thanks.

It was a great experience. Everything arrived in a timely manner. I have been using them for years and I have always been satisfied. I always make sure my friends and family consider this affordable option just in case a mistake was to happen at any time.

I had a good experience and I would recommend a friend. The representative was knowledgeable, professional and answered all of my questions. I received my new phone the next business day as promised. Thanks for your quick response.

Service was fast and reliable. Truly appreciate your speed and service. Really glad I had my phone insured through you twice. You have made me very satisfied. Thank you for your awesome service. Will let others know of my complete happiness.

My husband and I visited T-Mobile at fashion valley mall in San Diego CA, Rafael was very helpful and he checked my phone. He recommended to call my insurance and my new replacement phone was sent without any delays.

My son phone became cracked. I don't know how. The person's that hope file the claim was great and professional as well as the one that receive the call when my son stated that the color of the phone was purple or pink and he didn't like it. He was upset because it couldn't be changed. They didn't know it was for a guy. I don't think so but he's an user on my account. He wants me to switch to Sprint and he will pay the bill. I've been a mobile customer for years and this is the first time I'm dissatisfied with not satisfying the customer. I will continue being a customer. The next time I will let them know the phone is for a guy and not me. Otherwise the experience was fine.

First time filing a claim with Assurant for my broken cellphone. Once I filed it was so easy to set up the new phone and return the old/ broken one. But trying to get through to them on my broken phone was stressful. Not their fault at all. Pleasant customer service, received my new phone in a couple days (I filed over the weekend so it took longer), and very simple return process. Thanks Assurant!

The agents I talked to were very helpful, knowledgeable, kind and made the process easy and very quick to complete even when I had a problem with my ID verification. The agent talked me through and was able to complete it easily.

I was very pleased with the way my claim was handled. The exchange was made quickly with no hassle. Having this kind of policy is something everyone should have. I'm very pleased with my new tablet. Thank you.

Exceptional help. I received my replacement phone at a decent time and it was no hassle at all making my claim.. the representative was so helpful and respectful to me and also very adequate in helping me.. thank you so very much.

I got my phone and it didnt work. Had to pay for another one. It had a glitch and I could send text to people because the buttons were not working properly. I was very unsatisfied with this phone and the phone I got I found out is just other broken phones that they fix.

Overall I was satisfied that I received a replacement phone. But not 100 satisfied on how long it took to receive it. Need to make sure you ask for the correct documentation right away instead of either or to speed up the process.

I was sent a replacement phone. The phone gets extremely hot when charging. I take my case off at the times because of how hot it gets. After it's done charging the battery only lasts four hours, and that is when I don't have my watch or earbuds connected. I had the phone for 4 days. I called the customer service/technical support and they tell me in order to get a new phone that I will have to send my phone in (be phoneless) and wait for a replacement. I have small children and I run 100% of my business through my phone. It would be one thing if I broke my phone. However, I didn't. I was sent a refurbished phone that is defective. I am a customer who paid for a working phone and yet when I ask for help on this issue I'm being told well tough luck on getting a new phone one if I don't send this one in. This has been the worst experience ever. I don't want anything extra. I just want a phone that is safe and one that works properly.

I text/called it into company and they sent checked for eligibility. Asked a couple of questions. They approved a new one to be out. After I received the new phone I was able to set up everything with ease. I then mailed out the old one the other day. The whole problem was handled within a few minutes. Thank you.

When I called the operator was very helpful and willing to listen to my every need. The phone I received was not what I expected. It was a great phone and not a piece of crap like most insurance companies give you. Thank you very much.

Note 8 replacement. I was not satisfied with the time that took the insurance to process my claim. I waited almost 9 days to receive my phone. The claim was approved on Friday and based on the guidelines, I was supposed to receive it next day; it did not happen.

I would like to thank the representative that took my claim. He was very friendly and knowledgeable. He advised that the replacement will arrive on Monday and I did receive it on Monday. The only thing is that I don't like the color. Maybe because that is the only color it has on stock. I appreciate the replacement very much. I would recommend Assurant to friends and family. Thank you.

Unhappy. Never received a email letting me know the phone was sent. Had to go to my local Tmobile store to get the tracking number and information as to when and where the new phone was. I was told next day delivery. It took 4 days because I turned the report in by 1pm Friday afternoon. So not happy to be without a phone for 4 days.

I was helped with such care, quickness, and understanding from customer service representatives. I was pleased to do business with Assurant. I would gladly and happily recommend Assurant to friends and family.

I paid the deductible right away. It has been 2 weeks and I still do not have my replacement phone. Assurant customer service sucks. I am looking into finding a different mobile service who doesn't have Assurant for insurance. Highly dissatisfied!!! I will be sending a letter to the corporate office, CEO, V.P's, and the Board of Director members for both T-Mobile and Assurant.

Your agents are so totally awesome. Polite, informative, helpful, courteous and even friendly!! Received my phone the very next morning. Thanks Assurant... You rock. This was my second claim in just a few months.

In early November 2019, I purchased an iPhone 11 through Apple Company. At that time, I also purchased full coverage from Apple including coverage for Lost and Theft. I was not told that the coverage would be through Assurant. Four days ago, my iPhone was stolen at the gym. I submitted a claim through Apple and was told that the actual coverage was through Assurant. Thus I immediately contacted Assurant and was told that the "Find My Phone" feature had to be activated in order to have my phone replaced. I found that FMP had never been activated. Of course I had never "deactivated" it. I assumed that the feature was turned on because my phone was new with the latest SW and that all new phones came with FMP turned on. I paid for both the phone and coverage at the time of purchase. Now I have to purchase a new phone, but it will not be through Apple. I am also going to file a complaint with Apple.

The gentleman I spoke to on the phone was extremely helpful and made this process quick and easy. I received my phone in 3 days and shipped my old phone back with no issues. Would highly recommend to friends and family.

The easiest thing I've done to replace a device. I did everything online actually surprised it was this easy. I've had experiences with Assurant in the past and wasnt happy with the results. This time I just provided my device information, provided my information, they were able to find my information with no problems.

I used my insurance that I have been paying for, for years. I was asked to submit my driver’s license, and wait to be approved over a broken screen that took over two weeks for the new phone to be sent to me. Over two weeks??? If I had another option I’d change this company in a heartbeat.

I filed a claim online for my lost device. It was almost instantly approved and received my new device within 2 business days. My reason for not giving them five stars is that last year I filed a claim for a damaged device and they took forever to approve it and they kept asking for more information.

The claim process was actually quick and simple but when it came down to the delivery of my new phone I couldn't get any help. My phones was supposed to been overnight delivery on a Saturday. I didn't receive my phone until that Wednesday and when I tried to call Assurant they couldn't help me. UPS wouldn't help me. It was just a horrible experience.

Why pay for insurance if you are going to charge me a deductible. It's an excuse to charge me more. Most devices are being built with more delicate materials. The worst part is that I bought the screen protector too. The one recommended by Tmobile and insured that too. On top of that delivery took too long.

Everything was great, the associate was very knowledgeable but somewhere down the line something got crossed up and I didn't receive my phone on Saturday. I actually paid an additional $30 to have it expedited, after speaking with the Supervisor he assured me that I would get a refund on Tuesday and I did get it when I was told I would.

My iPhone XS Max was stolen out of the country on January 12, 2020. I purchased Apple Care Theft & Loss when I purchased the device on October 21, 2018. I contacted Apple Care on January 13, 2020 to file a claim. I was sent a link where I entered the requested information.. After filling out the online form I received an email stating "Once Assurant receives your information, they will send you an email with further instructions." I was also issued a case ID number of **. I called Assurant on January 13 and was informed that it would take about 3 hours for Apple to transmit the claim. Since January 13th I have called Assurant and Apple at least 10 times and both companies continue to blame each other as to why they can't file my claim.

Not getting clear understanding of process, no communication, it's been over a month and a half at this time. I’m not pleased with this process, I had some fraud activity going on my account. Iblock was put on and they could not reach me.

The service person was very professional and polite. She was very respectful and made sure I understood the process. I really appreciate the kindness of the associate and the diligence to service provide quick and proper service.

Assurant sent my replacement within 2 days. The transfer of data was so easy to start using my replacement phone. The whole experience was user friendly to someone who is a little slow with new technology. Thank you for your immediate help in this matter.☺

Assurant promptly sent me a new phone for $10 after I was robbed, including my almost new phone. Very good service. I am glad I didn't drop the insurance. I never expected to be robbed. But things happen & I needed a good phone as quickly as possible afterwards.

Assurant denied my claim for reasons no one understands. They said my phone was active when it was broken and couldn't be used. While saving money for the deductible I tried putting my sim card in another to make emergency phone calls, but my phone wasn't working.

The help I received was excellent and would recommend anyone get your insurance for their cell phones if they go through Metro by T-Mobile. The representative was very polite and helpful.

From beginning to end the whole process of getting a new phone was quite simple! Phone works great! My only SMALL complaint is how long it took to get my phone. Other than that everything was perfect!

Was very disappointed in the service received regarding my defective phone. I started the process on the 9th of January, it only took three tries to get someone to recognize a problem with the phone and accept the claim (first two said go to a store), and was advised if we completed by 830 pm eastern time, it should ship the next business day. It took 2 more phone calls to determine the status of the claim, and finally received the replacement phone on the 17th of January. I don't know on any planet that this is considered PREMIUM care, that I believe paying a premium of $11.99 per month should receive the documented 24hr turn around.

My phone was completely damage and the Assurant company protected me and replaced my phone for me. My experience with them was great and I really appreciate it and I would definitely recommend it to any of my friends and my colleagues and to other people I don't know.

Claim process was very simple and easy. Replacement arrived the next day as promised. I would recommend filing on line as it was no hassle at all. Hope not to have to use you guys again but knowing that I can trust the process Gives me a great peace of mind. Thank you for all your help.

I have only good things to say about the company and how they handle me through the process. I had great people that handle my claim, smart and extremely talented at what they do for their clients. Will talk them up to whoever I run into using phone insurance.

The website was cranky. Wouldn't take my iPhone 6 serial #s or model numbers at all. Every time I wanted to call Assurant I had to go thru T-Mobile as your website was not working for and older phones id #s. I'm pleased with the fast results and all is fine.

It was simple to follow. My problem was solved. The phone attendant was very thorough and explained the processes well. The shipping was fast and everything arrived in good condition. The price was also fair.

Replacement phone. The transaction was smooth, great directions to follow and always had customer service representatives ready to answer any question and to explain the process. Great communication and fast response. Thank you!

Placed order in store the insurance company shipped out. There was a hold on my new device. Contacted customer service. Said I had to contact insurance company. They placed hold. Long story short I just received my replacement device and was told I can't be compensated for their mistake.

Order a replacement for lost phone. Well, I have the new IPhone and it the speakers isn't working. So, I am over the IPhone product. I will be cancelling my Team Mobile service because the product is trash. I expect more from a $500 phone.

Received the phone and the speaker had problems right away temporarily. I have had some problems with the phone freezing as well. I will try for another few weeks and then I plan to send this one back.

I called customer serv. She took all my info. It took 5 min. The next day my phone was at my home. Great customer serv. I did have to wait a little longer than I would have liked to talk to a person. But as soon as I did it went very good. Thank you.

I Received the replacement phone the very next day after making the claim. Customer service was friendly and everything was perfect. So glad to have a working phone again for my business and this plan.

My agent was easy to talk to and very professional. Took care of me with courtesy and fully handled my problem. I received a new tablet in a timely manner. The only problem is that it didn't come with the sims card installed and also says that it needs some other card which I'm not familiar with. And since I'm handicapped, I'm having a tough time to put in the sims card or not able to go to one of your stores to get it to work. Thanks for your concern.

I waited a week and half for my replacement phone. I spoke to a sales rep on 1-3-2020 to place the order. We got disconnected. I was told the order went in and I should receive it within a few days. Never happened.. it's too much to write. Someone can contact me for more details **. Very dissatisfied with this company.

I have been dealing with this issue since the 7th and still has not been resolved. The first representative I spoke with was very nice and friendly and I received the replacement next day as promised. Unfortunately it was the wrong device. The next rep I spoke with also very nice and told me she was unsure of why that was the type of device entered as T-Mobile had the correct phone on my account. Was directed to immediately ship back with return label sent and to call back once dropped off at the post office and scanned.

Iphone 8 Plus. Yall made me feel so good too see my baby face to get her another phone. We send the old phone back with USPS. My experience was awesome on waiting for my phone & I love that you guys care & show me.

Fast and complete replacement of my damaged cellphone. All of your representatives were professional and helpful. Excellent service. Far exceeded my expectations. To all of those who helped me, Thanks.

This is second time I lost my phone. I always get defective phone. First we are in stress losing phone. Second they are sending bad phone. I wish I don’t have insurance with Assurance...I don’t recommend to anyone.

Replaced damage S7 Edge. Every step in the process went well. From the initial call with service agent, to the self addressed return envelope being present Assurant delivered a 5star experience. The local TMobile agent was also fantastic in helping me transfer data from old to new. Thank you!

Customer service was very courteous and professional. They walked me through the entire process. I received my phone the very next day. I would definitely recommend that everyone that has a phone to get insurance with Assurant.

Phone replacement. Received a brand new phone to replace my old one, due to cracked screen. Very satisfied with the process. Phone was shipped within 24 hrs of submitting the claim. Thank you for expediting my request.

Damaged Samsung j7 star. The replacement phone promptly arrived ahead of scheduled time. The product was in immaculate condition. My wife and I are beyond pleased with claim, time and customer service we received. Thank you for the top notch service.

I was told my phone was going to be overnighted. It took 5 days to get it! I pay for the insurance and I expect to have the service I paid for. I do home health nursing and I had no way of contacting my clients, no way to do my charting, and no access to my bank account. This was absolutely ridiculous and I feel like I wasted my money.

Horrible customer service and company, employees repeating the same words from notes in the front of them. Took 10 phone calls with T-Mobile representative joining to figure out the confusions with the IMEI numbers. My claim went under review not 3 to 5 days it took 10 days!!! And so many hours waste on phone calls and so much aggravation. When finally my claim got approved my device was shipped ground although all the papers were saying next business day. I just made another claim for my son watch... again is under review I have no idea what's the reason?! I am paying the insurance! devices breaks which is normal with kids but every time I have to call your company I'm getting nauseous...

FedEx failed to deliver my package 2x, I called Fedex, Assurant and Tmobile. Spent almost 3 hours on the phone to resolve this issue. Assurant's response is that I could not receive another replacement, and to contact Tmobile. Biggest waste of money!! This company is a scam. Very disappointed with them, now I am trying to get my deductible back and I am having a difficult time. Never again will I use this service.

Drop damage; replaced overnight; a tad issue transfer files challenge, but Lyndon in T-Mobile and Bryon at Apple, we got it done. I am up and running 8 days after my dropping of phone. Totally satisfied.

Assurant was completely a great company from start to finish. When I dropped my phone it was because it was getting hot, then when I picked it up and turned it over, I was very sad. But I immediately went to T-Mobile and we contacted Assurant. And everything after that was very productive. You guys are great..

Claim. I can’t believe I’m still phone less and I see all these good reviews about Assurant. They charged me 250 and I still didn’t get the phone. I’m very disappointed with Assurant. Bad customer service.

Need replacement, screen cracked. Lady that helped with the return was very thorough and it was taken care of in no time. Received phone next day and returned damaged phone on Monday 01-13-20. Thank you.

Thank you for sending out my daughter's new phone. She's happy once again. I did already send back her old phone. But I had problems with resending her phone. And T-Mobile did try to help, but couldn't either. I hope this is not a problem. Thank you.

I have had a better experience thru TMobile for the past several yrs. This time it’s ok. I have talked to someone thru the TMobile chat line and file a claim and got everything done once and for all. This time I went thru the chat line. She wanted me to call Assurant or whatever to file the claim. I have hard time hearing, so I hate making for phone calls. The chat line was always the best place. It took me a week to file a claim. It’s not too bad, but ok.

I reported a theft of my iPhone while traveling in France on December 28th to Assurance. There was a technical issue with my claim and Assurance sat on it until January 6th. They would never reported any issue to me unless I contacted them. I did not receive my replacement phone until January 7th. I am just very dissatisfied with how my case was handled.

My Apple Watch got broke. This insurance was satisfied because all the people who attended me when I needed it was excellent the service that you give! Also, the device that you sent to me it’s cool and it’s really satisfied that you know you can count with an excellent insurance company like this!

Everyone I spoke with was very helpful, knowable and friendly. They were very pleasant and patient and made sure I was on the right track. I don't know what else you would like me to say. I was pleased with your timely service. Thank you very much, Laura **.

Very responsible and punctual. When I requested the replacement they quickly sent me the replacement on time. It was a good experience with their service, I would recommend it for anyone that need a good phone insurance.

First, you denied my legitimate claim, then you sent a phone that was defective, overheating soon after it was turned on. Unfortunately, the phone was dropped, sustaining screen damage, before we could return it, so now I am informed that you will not replace the defective equipment you sold me. Your service is terrible...

My overall experience was terrible. I actually spoke to a representative who had no clue what the website looked like so he had no idea what I was talking about when referring to starting claims with a phone number or serial number. He said he did not have to know the website because it was not part of his training or job. Forgive me for assuming that you should be aware of what the customers are looking at when they go to your site to start claims.

I finally was able to put my claim through over the phone, but for weeks I was struggling trying to use the website. It takes 10 minutes to load the home page and if you don’t have it open the entire time it may crash and start over. This is a technology company please make improvements to your website.

Very good job. Everything was handled very quickly with no issues. The process was also very easy to get done and easy to understand. I am also satisfied with the replacement phone and everything transferred just fine.

Initially file a claim for my son's phone which was damaged using the online claim process. He is on one of my lines on my account. claim was denied. Had to call representative and found out it was denied because his number didn't match my number. But the only way to file a claim was to list my info then select what line needed the claim for. The process was simple speaking with a representative and explaining what need to be done. Claim approved and new phone with new earbuds, and charger sent and received in couple days. Would recommend calling in claim then using the online version if you have multiple lines on your account.

It may have took some hard times trying to get my husband phone replaced. But once everything was in order. The phone did show up pretty quickly which was greatly appreciate. So this was sorta fast and easy.

Give Assurant a ???? From starting to the end, Filling a claim with hassle free, customer service was awesome and helpful. Got my phone the next day. I'm satisfied with the Service provided to me. THANKS!!!

I was mortified when my phone got damaged! I decided to file my claim through Assurant. It was quick and easy. I received my replacement device in about two days. Much faster than expected. I'm back in business! Thanks.

Was very fast and great customer service. Everything was correct and satisfying with the service and with the phone. Great company, great and clear instructions to do this claim. And the shipping was very fast.

As always Assurant made it very easy to file a claim and very fast getting my replacement device to me, in excellent condition the day after my claim was approved. Everyone who I spoke with throughout the process was very friendly!

I would say giving people more time to mail back the item would be necessary. My phone was still functioning but the screen was not displaying. So I couldn't transfer my data nor could I delete anything from it and having a month would have given me more time to alleviate this concerning issue. I have no idea if my information will be taken from the damaged phone or not and that is very concerning as an American citizen.

I had lost my phone and filed a claim. Got it taken care of with no problem. Would recommend this service to anyone. It's way better to pay a fraction of the cost of a phone to get it replaced than to pay full price. Sometimes you need insurance sometimes you don't but it's nice to have it when needed.

Horrible, horrible, horrible. Received my 3rd device from Assurant and it was again a damaged/defective device. Really unhappy and will not be getting this insurance on future purchases. APPLE CARE is the way to go!

I was impressed by how faster did you process my claim. Thank you so much. I completely recommendable your service and would continued with my services and paying my protection for my telephone. Thank you so much for your service.

I received the Note 8 and thought it was odd that I only had received the phone and not an entire new kit. I was also astonished that I didn't receive any additional accessories to it along with not sure if this was a brand new Note 8 replacement or a refurbished. I am satisfied with the replacement, but had thought that I was obtaining a new phone and when received, I wasn't sure.

I felt very informed and affirmed during the process. Thank you very much for your assistance with this issue. My new phone has arrived and is working well. I appreciate your speed in resolving this issue for me.

The representatives was very helpful. My replacement phone was here the very next day. I was very satisfied and speak highly of Assurant to my friends. I will continue to conduct business with your company.

We have not had any luck finding a decent replacement Galaxy S8 for my husband who cracked his screen at work. The 2nd replacement that we just received is JUNK, just like the first one was. We are extremely displeased with our experience & will not consider this insurance in the future!!

CSR was pleasant and very helpful, did not make me feel like I was under interrogation while filing a report. Replacement came quickly. So thankful and satisfied. Will always recommend Assurant to friends and family it is s with it.

I paid 360$ (over the course of two years at 15$ intervals) to then pay 99$ to have a refurbished phone (now 2 years out of date). When I powered on my phone, the "new" screen had a similar problem to why I needed a replacement in the first place. Does this seem like a necessary service to carry from a phone company that already charges exorbitantly (120$ monthly for 2 lines)?

Replacement phone stolen. Could not change the address it was sent to and was busy at work. Forgot to look up the UPS tracking to try. It was either delivered to the wrong address and stolen or delivered not at the time it was supposed to be and stolen.

Excellent customer service over the phone, rep explained everything in process, only thing the battery when received new phone wasn't working, but overall experience was awesome, easy and delivery time was good.

Very easy filing claim, quick turn around time in claim being accepted. Processing of claim was done in a quick and timely manner. Shipment of phone and receiving phone was much faster than anticipated.

The process was quick and easy. I received my phone with no issues. Great experience! I even received a newer model than the phone I was replacing! This insurance was extremely helpful compared to previous ones that I have gone through.

Ordered a replacement phone with no problems. Had a very good experience. Thanks Assurant. Their customer service department is easy to deal with. If you lose your connection they will call you back on the phone number you give them with hesitations so dont panic like I did. They will get you through the process.

I made a claim for lost iPhone and at the begging everything was perfect very fast and easy and I received another phone 2 days after but the the bad things start happen cause the phone that send me didn’t work and I call to the support team and they didn’t give a good solution. They give me wrong information. That’s why it took five days in order to receive other phone and I was afraid that’s if this time it will work, I know the equipments are refurbished but you should make sure that they work good before sending to a customer! After 7 days I receive my iPhone.

Thank you for your immediate response and timely phone replacement. Your support was expeditious and exceptional which I am very grateful. Congratulations on a job well done. I will be recommending you with my highest praise and satisfaction.

After phone was stolen this company made it very complicating to get a replacement phone. After told My phone will ship overnight it turned into 3-5 business days. I run my business on my phone which cause me to miss money. On the 5 day still no phone. I called back and was told by a rep, "Oh they needed a copy of your ID" which no one contacted me to get nor an email was sent. How would I have known if I didn’t call back? I spoke with 2 supervisors prior to this and was never told that.

Package was supposed to be overnighted, but didn't arrive for 2 days (ordered Sunday and arrived Tuesday). Then because I was not home, UPS took my package to a local UPS 'Access Point' for me to pick you. I didn't know what an 'Access Point' was and searched the UPS website for directions for the address on the UPS ticket. It would have been helpful if they noted the random store name 'access point' my package was delivered to, so that I could find it easier. This delayed me picking up my package because without a phone/GPS, and being busy at during regular business work hours, I didn't have much time to go on a scavenger hunt.

Eveyone kept giving me the incorrect information on what to do regarding my claim. It wasn’t overnight shipping, the claim took two days to process, the sent me the incorrect phone, and the staff didn’t seem knowledgeable. It took over a week to receive my phone that I pay insurance on and that I use.

Had no problem with the claim. Was greatly satisfied and I really appreciate your service. The customer service was pleasant my phone was there within two day which I could not believe. Again great job and thanks.

Received Excellent Service. Would recommend to all my friends'. I am happy that that I had the insurance'. I will continue to keep the insurance. Your organization provides great service to your customers.

I was totally honest when I gave Assurant the events that took place concerning my phone. I thought I had damage so I did a claim but once I took the phone to T-Mobile the representative realized the phone wasn't broken. It was a screen protector. So I sent the phone back that was sent to me by Assurant. Meanwhile I ended up losing the phone that I thought was broken. When I try to explain this to Assurant I was told there was nothing I could do and basically I'm just out of a phone and I would have to buy a new one. I just bought the phone a question not even 30 days prior to this claim. I am still making payments on the phone a question. I only sent the phone that Assurant sent me back because the representative from Assurant explain to me that I would be charged $230 for if I keep the phone and replace it with the one I lost. That is not going to happen because for issues and reasons like this that is why I purchased insurance.

Quick, easy claim submission process. Efficient and friendly representatives. Swift delivery of replacement device. Was very happy to have the return packaging and no fee for postage return. Appreciative of the amount of time given to return broken device.

Broken Phone. Excellent and thank you for making it easy for us! Beginning to end it was great. I received it all with a day and it's all set up and ready to go as you promise. Thank you.

Excellent and fast service. Great customer service and products. I would definitely recommend assurance to everybody. The price is so worth it and you won’t regret it. Fast shipping and smooth transition.

Lost my phone. You have a great customer service. They were professional and courteous. My report was so easy and pleasant it was taken care of immediately. The replacement phone came in a timely manner.

I pay for insurance for cellphone replacement. I spent $50 for a replacement cellphone after my screen broke. I was supposed to get a "certified" new replacement. Instead I received a cellphone that turns off automatically at 56% battery. I was told by two ladies from Assurant PHP I had 10 days if I wasn't happy. I call on the 9th day and a lady tells me it's not 10 days. It's 7. How convenient for y'all. You people care disgusting for 1. this so called insurance, 2. Sending crap phones as a replacement, 3. For being liars. Metro by TMobile is not trustworthy.

I cracked my screen on my phone. I called the 800 number, to report my claim and within minutes they were sending me my replacement phone! It was so easy with no with no hassles. It was a great experience. Thank you.

My package was lost, you sent an expired SIM card, no charging cord, and no booklet on how to activate. Furthermore, when we paid 15$ to active the old SIM, It didn't take. Extremely dissatisfied. No worth my 50$.

Customer services opened my claim very quickly, was proficient in explaining my policy to me, shipped my replacement phone immediately after I paid my deductible. Very polite, knowledgeable and professional experienced customer service personnel. Thank you for your outstanding service.

I was tracking this package because I really need it as soon as possible. Once I check my text on the 01/06/20 it said the the package was deliver on the front office at 11 something, I was not able to pick it up the day because I came late from work. The office was closed. The next day I send my son to pick it up and the lady said the package that I was expecting with the replacement phone from Assurant it was not there or was not found, called the manager in the office and told to call the next day because the lady who sign for it was off the day, so I talk to her the next day. She said she just received and sign for the package and don’t know where they come from.

Was left hanging wondering when I would get my replacement phone, had to make contact to get the information. Shipping was a bit slow. Put claim in on a Saturday and did not receive replacement phone until the following Tuesday.

So because of a delay in your shipping The replacement phone it caused me to spend an extra $50 to Ship it To my son at school In Virginia, If the phone got here like it was supposed to Friday morning There would have been a problem. I even waited till Saturday afternoon thinking that the phone would arrive before I had a drive them back, When the phone finally got here on Tuesday evening, I couldn't believe how long it took when I went out of my way To make the call on Thursday afternoon, I've done this before and it only takes 24 hours to get the device. How come it took so many days?

This company is full of BS. A simple low end device should had been approved in 24 hours. They took them over 7 days for it. Unacceptable. Each time we connected with customer service I was greeted with a new BS.

My experience was pretty good once it was processed. The only issue I had was confusion on what Assurant was looking for to complete. I received a phone call with a message left to send a current bill. I then received an email as well for the same request. I immediately sent it but the claim sat for several days. The agent told me it wasn't processed because although I sent the information I didn't call back and confirm I sent it. I would think there would need to be a check and balance system if an email is sent, then that should cancel out the phone call. Other than that - the phone was expedited and back in use. Thank you.

The people I spoke to were very friendly and informative. The phone arrived quickly with no issues at all. Overall it was service!! I will definitely stick with y’all. It was such a pleasure to have things go smoothly for a change????

Replacement process went quickly and efficiently. Received phone within a day. Transferred data on to the phone. Cleared data from the old phone. Then returned the old phone. This was an easy process.

Samsung Galaxy S9 64GB Blue G960U. I was told I would receive my replacement phone overnight 1/3/2020. I have yet to receive it. UPS lost my package, Assurant is investigating (takes 14 business days) and I'm still out of a phone. I've already paid my deductible.

Great experience. They acted very responsible and on point. I would recommend all my friends and family. In the past the experience remains the same as the present. TMobile is always ready and willing to help no matter what the situation is, very polite and good customer service.

A Sprint phone was sent instead of a Tmobile phone. Totally disappointed my son for his Birthday. No explanations were given and a email had to be sent in order to send the phone back. My son still doesn't have a phone. Very unsatisfied with the service I've received.

Very good and quick service. Thank you. I couldn't believe how fast the phone came. I was also impressed that you sent all the accessories. Thank you for that. It's nice to have this kind of coverage for those accidents that happen.

The agent spoken with was very efficient in her job and I found the info needed reliable and easy to understand! I would definitely recommend service to those in the T Mobile Network. If I had to use again I would. God bless each and every one of you.

I had to wait on hold to talk for 30 minutes. Then another 10 minutes to be able to pay my deductible. Then I received a phone that I had to sent back because it was defective because the speakers were not working correctly.

I needed my phone replace due to broken screen. One was sent after $100 payment. The one that arrived was a hunk of junk. Took me several calls to T Mobile and then placing the SIM card back in the broken phone to be able to speak with CSR. The phone gave several error messages. System UI not responding, messaging not responding.

This has to be one of the easiest if not easiest company to deal with that I've ever experienced. I am the account holder. I have a son who initially would wind up with a broken screen on his Samsung s8 which consists of glass around the entire phone... Anyway, I've dealt with this company a few times and the customer service experience remains consistent as excellent!!! Easy process thanks to the company philosophy and how they train their staff. Thank you!

I had a great customer service representative, He was nice and polite and got everything done in a timely manner. I would put his but I forgot it. But I will recommend my friends and family to use Assurant.

Spectrum had said that my last name remaining my maiden name was not an issue. It was. They also spelt my name incorrectly on the paperwork. Because my identification and name on the account didn’t match, the process was delayed. The customer service rep that I spoke with suggested that I change my last name back to my maiden name and resubmit identification with that name on it. Ridiculous. Received a new phone one month after I submitted the claim in person with my carrier.

Very high quality services and next day replacement. Very pleased with customer service and couldn't get faster replacement anywhere. I received my phone the very next morning, much to my surprise. I've never had service this good. Thank You Very Much.

I lost my phone on 2nd January. I file my claim but I did not get my phone back. Delivery man left phone outside of building and now they said they try to track phone. It’s take 14 days. It’s Ridiculous.

Could only access web by using SSN and not PIN. It took 3 trips to store to resolve. Web page only prompts for PIN. Does give option for SSN. Several attempts to reset PIN. Additionally I was informed the new phone would arrive the next day if I placed the order before 8 pm, which I did. My phone did not ship first two days and two additional days for transport.

I never received my device and when I called in I was told I needed to wait two weeks for something to happen. This is ridiculous and the only person who has reached out to me has been UPS which they shouldn’t be the ones doing it.

After filing a claim, the replacement phone I received had a crack in the screen. When I called customer service they said I was 2 days outside the window to report it. The information on the return slip did not state this window. I am extremely disappointed with Assurant. I have had multiple phones insured with them over the last several years and this is the first claim I have made and they cannot even make any exception.

You would think because you pay every month for 12 months of coverage, that the one time of year that you need to actually use the insurance you would get what you need. But after this claim I absolutely HATE Assurant. I will be canceling my insurance on both of my lines because of how terrible this one experience was.

The item Came on time, the packaging was great. Customer service was very good. I was very pleased with my Experience, keep up the good work. Thank you for the pleasant, & efficient service, my claim was easily handled. I like my replacement phone. Thank you once again.

Stolen phone. Filing a claim was easy. Customer service was helpful and I got my replacement phone within a few days. When I got the new phone, it was very easy to set up, just put it the new sim card and give TMobile a call. I highly recommend.