Assurant Phone Insurance Reviews

Initial request was not authorized stating phone was not covered and needed to be validated that insurance coverage was valid at time of damage. Had to contact Assurant multiple times to get issue resolved. 2nd Assurant representative kept on insisting I was using a iPhone instead of my Samsung phone. I contacted my phone carrier and they contacted a 3rd Assurant representative that was very helpful in getting the damage phone approved and processed. Problem solved...

Fast delivery! I receive the phone in one day. The Assurant page was easy to fill out. This was easier than speaking with a representative. I would recommend this to a friend and would use the service again.

They provided a replacement mobile phone when ours broke. It was a great transaction. The replacement was easy and seamless. Highly recommended. Shipping was fast. Phone was purchased through T-Mobile.

Replacement phone was delivered quickly. Online claim was easy and user friendly. I received a replacement phone within two business days. Very pleased with customer service. Return paperwork and mailing for damaged phone was included.

I was sent a broken phone then was told I have to send back the broken phone you sent me before I would be sent a new one again and be phoneless another couple of days for your mistake. That is a horrible policy especially when it was your mistake sending a broken phone. Then I wasn't compensated in any kind of way for the hassle I'm having to endure. It wouldn't have cost anything for your company to upgrade my phone. But now I'm going to be trying to find a way to get my phone insured thru someone else or just cancel it period especially since I'm just paying for a refurbished phone anyway. I can get those cheap without a warranty online. 1 unhappy customer here!

I’m very dissatisfied with the service that is provided with a premium price that they charge on a monthly just to have insurance coverage on the iPhone. I received a refurbished phone which I am still paying payments on the phone that I had previously. I was told that it would be a new one. They replaced even the accessories with aftermarket ones not Apple.

Very satisfied with the easy process and swift delivery of device. Customer service was knowledgeable and friendly. I did have an issue using the automated system, this could use some modifications to improve functionality.

I called to file a claim on my broken phone and Assurant was very helpful and friendly and I received my new phone the next day. It took a little while on the phone and I got disconnected at one point but when I called back it picked up where I left off.

Charge too much copay. There was an update downloaded to my phone and it fried my screen. This should have been covered by insurance but just because my window was cracked I had to pay for a replacement phone.

This experience was great, I was able to get my sister her phone after it was crack and damaged and they helped me all the way. Made sure they were able to provide her the exact same phone that she had before. The wait wasn’t too bad either and the kept me informed via email, which was great too.

I used online report method. It was easy and fast. Had replacement phone next day. Couldn't be happier with service. I used phone call in past and that went well, but online was easier and faster. Would recommend this to friends.

I ordered my device on 8-31-2020 and as of today 9-9-2020 my phone's delivery has been pushed back every day since the 3rd. I thought this was supposed to get us our phone in 2 business days so our lives wouldn't be affected. Well mine has, as I lost my driving job that required my phone and haven't been able to contact any friends or loved ones.

The reason I rated You 4 out of 5 stars, is that if a consumer is paying T-Mobile insurance for the phone, why the deductible? If a person is paying twenty-five dollars a month, and say the person goes three years before needing it, they could have bought a brand new phone versus a reconditioned one.

The whole process went very smoothly. Had my replacement phone the next day and was able to transfer without many issues. I am disappointed in the front facing camera quality however. Images are hazy and grainy.

My phone had a cracked screen. I had a note 9. They replaced it with a note 10 which is much smaller than a note 9. They should have replaced it with either a note 9 or a note 10 plus to be comparable. Very dissatisfied.

While my experience was stressful, I just want to say that all of the reps that I worked with were very helpful and considerate. They worked with me to process my replacement even though it had been rejected due to my own mistake! I just want to say thank you to all those who helped me during this time.

It was effortless. One phone call. 15 minutes later my claim is completed. 5 minutes later the approval email pops up. 3 days later I have my replacement phone. It couldn't have been easier. I would recommend this insurance. It is a refurbished phone but it works perfectly fine.

All went well although I was to receive a text that phone was on its way and I never received that text. I just happen to be looking out the front door and saw package lying there. Thank goodness I am in a gated area otherwise it may have not been there.

Everything went well. I received my phone asap. Thank you. I got my phone within a few days. I always have awesome experience. Thank you for all that you do. Saves me lots of money so again thank you. Stay safe.

I experienced a cracked face and back while hiking in Colorado. A very timely turnaround on the replacement. The only shortcoming was not having a key to replace the Sim card. Because of the lack of a key had to make my way yo the nearest T-Mobile store.

I received my replacement phone in a swift and professional manner. All the Representatives were knowledgeable and handled my claim with ease. Assurant has developed into a very good Phone Insurance Company and I look forward to doing business with them whenever necessary.

I placed my dad's order on July 10th, paid it online and I had to call back on July 23rd to find out why I hadnt received it yet! They said it wasnt "approved" yet?? Like really!!! Then I placed my order end of July and didn't receive it until August 30th! Your automated service asks us to do it online and it will be FASTER yet we waited MONTHS to get our phoneS! I am very DISSATISFIED with your service. On top, the rep was not even apologetic and she was being rude about it and transferred me to the automated service again!!! Get your systems straightened out. This is so ridiculous!

Easy process. Dropped my phone over the week and and had a replacement at my doorstep on Tuesday. Can't ask for much more. Even came with a new charger!! We all know how we can never have enough of those. A+++

They send me the wrong phone, I called Assurant to send the LG back and they said to me that I cannot send it back because that's what I ordered. I orders the same phone that was lost. And now I am paying a fee for a phone that isn't the one I ordered.

I damaged a Galaxy 8S+ on a Thursday. The next Monday I received a new phone in the mail. It was a Galaxy 9. Although it was a newer model it has a much smaller screen. Instead of notifying me that my 8S+ was not available they just sent a smaller phone. Now I am still waiting for a comparable phone to be sent almost 2 weeks. NO PHONE.

I do not like this phone. This isn't a replacement. What you sent was refurbished and it still acts like a broken phone. I receive notifications late or not at all. No email notifications until 2 days later. I receive notifications again for things I've already checked. The phone lags or moves slowly in between apps. This phone sucks.

The iPhone X replacement sent does not work. The phone gets hot very quickly leading to a danger of fire. The phone seems refurbished since the touch screen does not work properly. The pressure transducers are inoperable. Sometimes it recognizes the touch and sometimes doesn't. Definitely will not recommend Assurant or T-Mobile to anyone.

I ordered my phone on Sunday and was promised by Assurant employee I would have it before 12pm Tuesday. Didn't receive it till 7pm. Wednesday. I called and supervisor told me too bad and told me to call up. The supervisor also told me his employee wouldn't do that. I told him the conversation was recorded and to please review it and he said it didn't matter because he wouldn't do anything about it anyway. When I spoke to us they told me it was never shipped for next day delivery. I had a very important phone conference I needed my phone for on Tuesday evening and it was very difficult to get it changed to another number. For the amount of money I pay for insurance and the copay I expect better customer service.

Awful customer service. I filed my claim a week and 2 days ago. I STILL don't have a phone!! They told me it would ship overnight. I waited to call until Wednesday, when I was on hold for 45 minutes, after which I was hung up on. Already frustrated, I waited another 2 days to call back. At that point, I was told that they didn't know when the phone was going to ship due to a backorder?? I asked for a manager call back, it's been 3 days since then. Still no phone and no call. This is "premium" service that I've been paying for. Do NOT recommend at all!!!

Placed an order for a broken screen on a Saturday online and it was very simple and received the new phone on Monday. No problem at all, it was very fast and painless, I would recommend to a friend.

I busted up the screen on my phone which I have a Samsung Galaxy Note 10 Plus with them. Shines though they'd help me get my phone fix at a reasonable price and everything went smoothly with the claim given my phone fixed and the repair. I was very satisfied.

Filed the claim online waiting about 4 days for it to process and when the status had not changed I called in at that point. They told me I was missing information, phone color and memory size. Replacement device was shipped to incorrect address. Now I have to wait up to 14 days for replacement, I am supposed to get my deductible refunded and now I have been advised that I have to wait till the tracer is processed.

This was the most frustrating process I've ever experienced, and I've used your insurance before. I think it had most to do with disabling the iPhone from my Apple account. At this point, I've put the experience behind me, but I spent, literally, hours on hold with my cell phone carrier, Apple and your company as well. Finally, one of your representatives was able to walk me through the process--helpful and kind. But it still took several days from start to finish.

Everything went smooth and was delivered on a timely action. Only thing I have an issue with, and am contacting Assurant today, is they are stating the coverage on the new phone won't be the same as the old phone.

My experience with this company was awesome. Thank you for fast response and giving me good customer. It is very helpful when you have people to that cares about your problem. Especially when I was in need of a phone asap.

At first it was a mess with the communication, but later when I spoke to Ms Morgan S, she was very professional. She was able to handle my claim extra professional. I'm thankful she was able to help me. She was very caring and understanding.

The insurance company did their part. MetroPCS charged me to switch my line to the new phone and that is ridiculous to charge for putting my line to a phone from insurance that has been prepaid so I have no choice but to pay when I'm already paying for insurance.

Fast and easy, very helpful and polite. Took the time to help and fully explain everything. Good customer service. Would definitely recommend having the insurance. Nice people working the phones. Nothing but positive things to say.

My Samsung Galaxy S7 had a swollen battery. I called Assurant, and spoke to Marla, and she was excellent. She said the phone would be shipped on Monday, August 31, and it was. I was told I would be told by EMail when it had arrived. Unfortunately, this was not done, and although the phone arrived on Thursday, I was not able to pick it up from the UPS depot until late that day. The new phone is just fine. I have mailed the defective Galaxy 7 back to you. I do not think it is Marla's fault that I was not notified of the phone's arrival. I would suggest that you have your staff check on shipping tracking. Otherwise, good job, and I am very happy with every Samsung I have owned. Sincerely, John **.

I received my new replacement device after struggling to pay for it and it doesn't work properly. I went to 3 stores to see if they could help but I will have to return it, leaving me yet again with no phone. I really need my phone as I am a single mom and have many calls I make on a regular basis. I'm hoping that I will get a credit since I haven't been able to use my phone since the first one broke. The reps. were great though but I'm very upset about not getting a proper replacement.

It was a great experience. They really worked to get everything straighten out for me. They actually went above and beyond. Everyone was so nice and willing to help. I will never forget the experience I had.

Phone arrived fast and secure. Sealed inside the original box. Loved it!!! Everything is as if my phone had never been replaced. Love that I was able to receive a brand new phone. Keep up the wonderful, fast and secure service.

My son's phone started getting dots and colored lines on the screen so I called T-Mobile and they informed me of two ways I can file my claim which was over the phone or online which would be quicker since I'll be putting all the info they needed. It was quick and easy. I paid my deductible of $99 dollars and received confirmation immediately. Received my replacement within 2 or 3 business days.

Son’s phone began to not function properly. After processing the description of how it was performing on the website, our claim was approved the next morning. A refurbished replacement was dispatched and received a few days later.

Everything went fine, and the representative was very helpful. She help me out with my situation about my iPhone. I thought was gonna have to pay a lot of money for another one, all I had to do was just pay the deductible.

Sound as if I had bad connection. Was told I sound like a chipmunk. That I sound garbled. I called phone company. Was told I could change my phone. The new phone sound like the first within minutes. So I called company. I was told they would send me an exchange.

The customer service was excellent but the mobile phone has glitches ex. three-way calling, the sound drops off, fails to ring for certain numbers. Will send back for replacement after the holiday. **

My issues were resolved. I was contacted by an representative from the company and they were able to help me resolve my problem finally.

I asked for help because my phone was cracked and was dropping calls. You processed my claim and said my new phone would be here on Tuesday which is when I received it. Everything came together smoothly and I am very happy with your service!!

My problem with Assurant is that I call to make a claim, give all my info on automated line, then it forwards me to customer service. I give all my info all over again. Then they tell me to do it online with photo I.D....So I completed that then the online service tell me to call customer service to complete my claim and give all my info all over again to complete my claim. The worst part is after doing all that ** Assurant ask.. tells me its take 3 to 5 business days to review and get my phone... That's ridiculous ... Change back how it was or quit your service from TMobile.

I lost my phone at work, contacted Assurant and got a replacement phone within 3 business day, not just a smartphone replacement but I also was given an upgrade for only $49.00. Good job Assurant!

My phone fell into the water, I contacted Tmobile account and paid my fee of $50, I received my phone 2 days later. I actually received a better phone than I had before. Therefore I was very pleased. I placed my order on a Friday evening and I got my phone on Tuesday morning.

They sent me a broken phone. Then when I called they gave me the run around and wouldn't even help me after I paid 249.00. I was very dissatisfied. This was the worse experience ever. The reps were rude. They hung up on me. One even created a order when I told her I wasn't sending my phone in to be without a phone.

This has been by far the WORST EXPERIENCE EVER. I can't receive my phone and when I did receive my phone it came 3 days later when it was suppose to be overnight delivery, I was sent a broken phone, and it took a week for the phone to get to the location of the warehouse. It's been over 2 weeks with me not having a phone and from this and how horrible the customer service is I'm switching my phone service from TMobile to AT&T because the insurance the company have is better at providing great customer service and the insurance for at&t wants to help the customers they service. I've never had a problem with Assurant as an insurance provider.

On August 22, my claim was processed; I was approved and sent a Samsung S10e, on August 27, 2020. On August 28 after several calls to you all I was hung up on, after being told that since I paid my deductible that I was still under warranty, I am unable to receive text message from iPhones and several messages are delayed, after taking to 3 Authorized Dealers I was told that they can't help me. Please send me a new phone so I can receive texts from my son and grand children, here is the receipt of visit to one Authorized dealer, and was even told that they ordered me a new phone only to be called on my husband phone after my network was down and I had no service to turn off my phone for 7 minutes and turn it back on; it's unbelievable that anyone has to go through such as this when I paid a $200.00 dollars deductible. Please ASAP me another Samsung S10e phone thanks.

I waited almost a month for my replacement and was without a phone. Upon finally getting the phone I got the wrong one. The order showed a Note 10+ was shipped but a older model the S10+ was sent instead. It has been a hassle and now I am supposed to send this back and wait again. That's absurd and my right phone should be sent and then I'll send the S10+ back. Please fix the error. Thank you.

This is the second time I have filed a claim and had to send the handset I received back because of software and hardware issues... This phone is crackling the back on the body of the phone... It also is full of glitches ... The display flicks and freezes... It's not very responsive to touch input... I frequently have to tap repeatedly to get a response.

Customer service outstanding. Hassle free. Representative very courteous. Replacement phone arrived when I was told it would. I would highly recommend Assurant to all of my friends and colleagues. Thank you again for being so professional.

Despite repeating my home address several times, the phone was mailed to my office. Since we are working remotely, I was not there. I now have to go sit at my office Tuesday. Five days without a phone was totally unacceptable.

Excellent service and quick response very efficient and simple to do however, I had to send the damaged phone back over a holiday weekend so needed a little more time to return. My phone was from T-Mobile and they were not as helpful in helping set up.

Hello I received a replacement phone already activated to someone else and was told I had to send that back to them and wait on another replacement phone to then send my broke one back. Why is the phones preactivated to another account that Metro can't do nothing to help with no password from that other person.

Great service.. Help was good.. Everything courteous and swift... I would recommend to a friend.. I use my phone for work sometimes and felt good to be able to costly and swiftly get it back.. I didn't miss anything....

It shows my replacement phone was delivered 4 days after I paid the $50 but I never received a phone. UPS Saturday it was delivered to a customer woman but I (the one who paid for the replacement,) never received it. Assurant did say they were going to look into it and investigate the situation but now I still have no replacement while this is taking place. Claim number: **.

I called and discussed my issue the next day I received a new phone. Wonderful. Just the way service should be. No hassles and no problems. Thank you for being easy and kind to deal with. I appreciate you caring for your customers.

From the agent that transferred me to the Assurant customer service, and to the one that assisted me on how to navigate the claim website, were very helpful and provided me with a top-notch experience. I placed my claim on Aug 25, it was approved in a timely matter, and I received my phone that next day! I had a great overall experience. Thank you!

I got wrong phone. My was a S8+ and got a S9 which is smaller phone. Would be ok with it, if was the same size or bigger. I have to reorder the phone again, which delay the process, so I guess it might a next four days or a week. This is the second time I have filed a claim, the first one was perfect 5 stars, thanks.

The iPhone you ship is not working properly. Can’t send text to many of my friends, can’t send voice messages, battery dies in less than 24hrs. If I am paying insurance I should have received a new one.

Lady on phone was nice who set it up. The experience afterwards was a nightmare. Too much to delineate here. Don't even want to rethink it. Phone was so old we spent hours on the phone with Apple Support and they have you fill this out before you have been billed.

The replacement phone came quickly, but unfortunately, as I found out AFTER I returned the damaged phone (as requested to do as quickly as possible on the return paperwork), is blacklisted (shouldn't someone else have figured that out before sending) and we're stuck without a phone for up to 2 weeks. And I'm being blamed for returning the damage phone too quick??!

When I filed the claim, I was informed that the phone would ship overnight. It was a Thursday evening. It did not arrive the next day so I assumed it would arrive the next business perhaps. Emails were received saying the shipment was delayed. I finally had to call only to be told the phone was on back order. The time to receive the phone was unacceptable!

I've had such a great experience with Assurant!! So fast, easy and awesome. Thank you so much!!! I would recommend them anytime. Over the phone or using the online service so easy. I really like how simple the online was.

The whole claim process was smooth. I had damaged my screen and called my phone company and they sent me over to Assurant and once they sent the link and filled out the information they needed and paid my deductible, my replacement was sent out and received the next day. Even the return process for the damaged phone was simple.

I have been waiting for a response from Assurant for over a week. Nothing. The status of my claim is "in process" and has been this way since the moment I filed it eight days ago. I sent an email request for an update. Nothing. Service is horrid. I'll update this when and if my new phone ever arrives. In the meantime, I'll use an old Samsung that has none of my contacts in it and will barely support texting. Thanks for nothing, US Cellular. Their service is probably even worse than Assurant's.

I had to wait over a week for my replacement. It was horrible service all the way around. I pay insurance every month and expect the replacement to be quick but had to be inconvenienced for my job having to wait so long. Horrible, horrible, horrible.

The approval process of claim and sending out the replacement, took way longer than advertised and stated by website and representatives. Otherwise the new phone was the correct one and in good condition.

The customer service agent was very knowledgeable and explained everything to me. Very patient with me as the phone my granddaughter was using was her dads and of course it didn't match. She explained that I needed to obtain the last time her phone was working and I could get the info from T-Mobile my carrier. Once I had the info the agent that the phone was insured and a replacement was sent immediately. My grand-daughter was very happy. Thank you for your help.

The process for obtaining a replacement device was quick and simple. I received my device and returned old one in an efficient, timely manner. Thanks for a quick resolution to my problem. Enjoying my new phone.

Great friendly service. Easy process from start to finish. No hassle whatsoever. Received my phone quickly in less than 2 days. Always very helpful person on the other end. Would recommend service to others.

Terrible experience. Do not bother to get insurance, it's a ripoff. You don't get a new phone but a refurbished one that in my case didn't work. Never again will I get the insurance. It's over a week and I still don't have a phone that works. I will be contacting them tomorrow to see what they offer but really don't want another "fixed" broken phone. Totally disgusted!

My son broke his phone which is insured. I contacted Assurant and the process went well. Then it shipped and FedEx delivered it to the wrong address. When contacted Fed Ex was no help. Their driver went home and had no idea where he took the phone. Second call to assurant. Was told in the end that you would send another phone But were out of stock. Was told that you would contact me the next day. Never happened. The follow through and customer service was beyond disappointing and makes me wonder why I pay for five phones to have insurance when you have no idea if the product ever made it. Thankfully The next day a kind neighbor a mile away had found the fed ex box and brought it to us. Not that your company knew.

The claim process took much longer than I anticipated. I never had a phone fail before so I do not know if my experience was typical. I took my 8-month old phone to my service provider. They replaced the card and the phone continued to malfunction. I thought that this alone would move things along... I have AFib (irregular heart rate) so having a phone that continually failed to make/receive calls for almost 3 weeks was scary.

My experience when getting my replacement phone left a lot to be desired. I put in my claim and it took Assurant 2 full days to kick in the replacement process --- Mind you I had to call them several times for this to happen. Instead of the next day shipping, my replacement phone took a week to arrive. When calling to see what the delay was, the last customer service person was very rude, and totally unhelpful!! Very unfortunate given the rate we pay for insurance!

Assurant has confirm that they have received the broken phone that I sent in but has still charged me for not receiving the device. Today Assurant called Tmobile to confirm they have received the device but both companies say they are unable to remove the charge and I must wait for 1-2 billing cycles....I understand the company has made a mistake in communication but it is unacceptable to wait 1-2 months for a bill to be waived from my account.

My phone suffered damages to the screen and the back from dropping on a concrete pavement. There were multiple cracks on the face screen. My claim was processed and approved in a timely manner and I received a replacement phone within a short period (approx 1-1/2 wks). This timeframe was because I did not realize I did not select the confirmation button to process payment of my deductible. Once I did, I received the replacement phone in two days. Thank you.

The delay in shipping caused some issues on my side, but with what was controllable great experience. Once I received my replacement device it was in great condition and even came with a charger and headphones which wasn’t expected!

I had an issue with my screen. I called to file claim and the next day I had phone. It was like nothing ever happened. Now that's service lol. The way the service was received...I didn't miss anything waiting for the phone to come lol.

They were very concerned with the problem I was having with my phone! Quick to solve problem, and replace my broken phone! Was unable to charge phone, and prompt to send new one! My phone was only two years old!

My cell phone fell and the bottom screen went blank. I couldn't log on or answer the cell. So I put in a claim and they approved my claim and sent out a replacement cell phone. I was very satisfied with the service I received, and how professional the customer service was.

Reliable in terms of helping customer's with the issue and quick response over the chat to guide customers in filling a claim. Based on my claim, team has helped me through getting a replacement for my phone.

I placed this order on August 7th And was told because I did it early enough in the day it would be overnighted. Long story short I did not receive my phone until almost the end of the month. I called more than three times and each time someone apologize and said, "Yes you've done everything correctly. We'll get it out to you by tomorrow." I was nice and courteous to every phone operator because I know it wasn't their fault but it was ridiculous. It wasn't until the last person helped me that he acknowledged this was ridiculous and processed it. I'm very unhappy with the service that I pay for a monthly.

Staff was professional but not helpful. It required multiple calls to reach a solution to my issue. I ended up contacting T-MOBILE to determine the problem and get a working solution. I will contact them again with the knowledge that I may need to be very patient.

The specialist were professional and courteous. The service was fast and efficient. We received our replacement in less than 24 hours. Very impressive. I'm putting the broken device in the mail today. That's all that needs to be said. Have a wonderful day.

ordered and was on my porch the very next day. Thank you so much!

And a self-addressed envelope to send my old phone back was a plus! Thanks Assurant!

Damaged high-end phone (S20 Plus) phone replaced quickly and without hassle. I couldn't ask for a better experience! Filed a claim on the 25th, and my replacement arrived the next day. I am VERY pleased with the speed and ease of filing a claim.

I was never able to get anyone on the line to speak with directly so I submitted my information on the website and it went very smoothly. My replacement came very quickly in spite of COVID-19. Thanks.

My experience was very positive. The agent was efficient and made it easy to deliver professional service. Thank You. I appreciate being given the time and attention needed to replace a phone for my grandson who is now going back to school.

Very easy to put back in the mail, the new item work well. Customer service was great in explaining all the process for the two items being exchange out. The new item was a little different but was able to recover.

I was very please with the service and the device received. I was expecting the phone on Tuesday since the claim and the approval was given on Monday. Unfortunately the phone did not arrive until Wednesday. Otherwise I was please.

Great service and fast! Order was processed quickly with no issues! Excellent service. Returned the damaged phone and the matter was done and taken care of without problem! Glad that this company is the insurer!

My insurance sent me incomplete package yet the deductible I paid for the insurance and the device I received almost the same for the new original manufactured, so because of this I cancelled my both insurance.

I pay insurance every month for my phone so when it was stolen I had to pay a $180 to replace it even though I've been paying my insurance like that's absurd and then they didn't even pay off my phone. Should they at least pay off my phone that's what insurance does right.

The phone I received in replacement was in perfect condition down to the hardware surfaces and the battery life was at 100% as well. I’m more pleased with this option than I would have been with the AppleCare alternative. Only took one day to arrive after shopping.

I received my replacement phone and dissatisfied that it was not the same color of my current phone. I had a White Galaxy s10 plus and received a black one. It did not come with any cords or headphones. No one called to advise that it would be a different color. It is silly but I wanted the same phone I had. I would have upgraded my phone instead of replacing if I would have known. We had to do a replacement a few weeks prior for my husbands phone and it came correctly and with the new cord. My replacement was a different experience.

Due to an inability to walk, returning the damaged phone may take some time but I will return it. I have to find someone to take it to the United States Postal Service. Everything went very well and it was a pleasure interacting with you. Thank you very much! Everything went very well! Thank you.

I filed my claim on 8/25/20. I received my replacement on 8/27/20. It was damaged. I returned it on 8/28/20. I called them on 8/29/20 to let them know I had already returned it. They where able to track it and said they we able to release another. Called again on 9/1/20 because I have not received it they told me that they had not pushed the button but that everything is good. Now 9/3/20 still no replacement yet.

Assurant sent me a defective replacement for my iPhone X. The facial recognition, camera and texting did not work (poor quality control). They would not send another replacement until I sent them the defective one, which I did. The manager assured me it would be shipped overnight...but it was not even sent by USPS until 2 days later, thus taking 4 days. The manager I was speaking to even hung up on me. Again, VERY POOR SERVICE! I am very dissatisfied.

You put $100 on my credit card to replace my broken phone that's insured and you sent me another phone that wasn't operating correctly. Please return my $100 back to my credit card payment. Thank you. This is unacceptable.

I am extremely disappointed to have received a used device. It is also a different size that does not fit into my protective case. I have owned Apple devices for a LONG time and am rather insulted to be treated in this fashion. I have paid in a lot for insurance and assumed I had it for this very reason. NOT happy.

Very disappointing. I received a Galaxy S8+ instead of my Note 8 replacement. I requested to send me the correct phone, Note 8 first so that I can return my cracked phone and S8+ at the same time. The Galaxy is not a comparable device to Note 8. But they demanded to ship it back first so that they can send me the correct phone. I need to take a few time off from my work to drop off my phone. I will now have to do it twice for the mistake made by Assurant.

The claim itself was approved fast which I appreciate as that eased some anxiety. Unfortunately it’s been a month and I have not received my replacement devices and whenever I call I am told that there is no ETA and they don’t know when new phone shipments will be in. That is the worst response and solution I have ever heard! Meanwhile me and my family are left without cell phones adding on to already horrible situation. Most of the reps I spoke with were nice at least as I know they are just following script. It’s just horrible that the company has nothing in place for ETA’s on cell phones!

It was a quick easy process. Staff was nice. T-Mobile did a good job explaining what to do. Received phone within 2 days. Was able to transfer my stuff by myself. Would do it again in the future if needed.

Filed my claim online and was extremely easy. Surpassed the timeframe quoted and I received my replacement phone the next day. I I'm very satisfied with the exceptional service I received and would recommend this company to anyone!

When I first submitted my claim on August 17th, everything went smoothly. Since then it's been nothing but trouble. Delays in getting the replacement phone. When we finally got it on 9/2, it wouldn't connect.

It was horrible. We were out of town and needed the phone shipped to a different address other than the billing address. Because of that it, it took them 5 days to approve. The reason for the insurance policy was the promise of the replacement phone within 24 hours, well that did not happen. After the approval I was told the phone would ship with overnight delivery. So I waited, NOTHING. Called back and was once again told, phone is in the mail. Guess what? NOTHING. I was finally told that the phone was out of stock due to COVID-19. They had no idea when it would ship.

My experience with Assurant was exceptional. They understood my concerns about my phone screen not being visible and broken and replaced my device in a appropriate time frame. The agent was also very kind, respectful and helpful with all my needs. Thank you!

By far one of the absolute worst customer service experiences I've ever had. After being told on a Tuesday night that my order would be processed and shipped the next day and I would receive it Thursday I was told day after day that it would be the next day. Then I received an email saying the order was delayed with no explanation or estimate of when I would receive it. Every call or live chat I was told the same thing. "We don't know when it will ship or where it is." I finally received the replacement a week after ordering it. That is NOT "next business day shipping" that you advertise and say you will provide. You need to do better. I may very well leave Spectrum mobile as soon as I can because of your terrible service.

The agent was very thorough, knowledgeable and time efficient. Was able to locate my order number and process my order. I was happy to get my replacement as promised. My granddaughter will be very pleased to have a brand new product.

Customer service lied to me and supervisor hung up in my face rather than telling me he would have the employee investigated. They seem to not care about customer experience. On top of that when they emailed out the device they had no idea what the IMEI was and forced me to get it from TMobile instead of calling on their own. Overall worst experience I could have imagined.

The whole process was fast and easy, I got my phone delivered the very next day. The only thing I didn't like was the deductible I had to pay. I've had this phone for 3 years and just now replaced it.

Overall extremely unhappy with the claim process. From issues to the website, customer service and the length to receive the most common phone made. I have filed claims in the past and never had such issues at every step in the process. Also sent 2 messages via the website and only had one response days later. Nothing was helpful.

I called and placed the claim on a Saturday. I was told my phone would be shipping on the following Tuesday and it would be overnighted. When that did NOT happen I called and was THEN told I should NOT have been given a date it would be shipped because they don't know. It was all blamed on COVID. I so so tired of COVID being blamed for lack of better planning and companies hiding behind this. I have ordered plenty of things coming from all over the USA and never had to wait as long. So somehow those companies got it right. And I never had to follow up on those companies because they delivered what they promised, but with ASSurant I had to take time out of my schedule, which is working from home on MY phone and computer.

Waiting for 3 weeks for Assurant, Xfinity mobile's insurance company, to send a replacement phone but the phone is on backorder. Assurant told me that there are over 40 people waiting for this phone (Samsung 9). And some have been waiting for 3 months. We pay for this insurance every month and then when we need it, it is useless. I have tried to contact Xfinity customer service department, but they just leave you on hold for hours and hang up. Terrible customer service. No, Not terrible, nonexistent customer service.

My replacement device was different from what my claim said on my email. Website told I was sent a Note 8, email said an s8 plus. Please have some consistency. My replacement device has less features than my original device.

You did a great job. The approval of my claim was immediate, and the replacement got after a few days. Very satisfied. Your process is efficient and straightforward. Also, the return of the old equipment is a simple process since you send the prepaid envelope and give a reasonable time to do so.

Assurant is aware that their website allows its customers to input PO BOX addresses and they are fully aware that their mail carrier, FedEx can not deliver to USPS Post Office Boxes. Instead of fixing the problem, they knowingly allow customers to continue to use PO Box addresses which results in delivery delays. They would rather blame and delay the customer rather than fix their own system. Pathetic!

I placed my claim 2 weeks ago and claim was approved. I paid the deductible and I was told that the order may take longer due to Covid. Assuming that was the case I was expecting maybe a few days delay. However I get an email stating that I was not forgotten and that as soon as it was shipped I would get an email. I waited a couple more days and nothing. So I emailed them back and they responded saying the reason it hasn't been shipped is because the phone is on backorder... What???? Are you kidding me. I pay monthly for this insurance and a deductible just for them to say that I will get my device when they have it. Why dont you have in stock???? This is totally unacceptable. No timeframe at all on when to expect. I have never been treated this way for a service like this. Something needs to be done!

I filed my claim on 082320. The phones were on backorder so did not get my replacement till 083120. It was Rose Gold. While I understand we can't request a color, I was told by numerous supervisors that they try their best to get a color close to my original device (Space Gray). This is my son's phone. Rose Gold was not acceptable. I called and spoke with a supervisor and she sent me a shipping label to send it back and in the meantime told me it appeared they still had some iPhone 8's in stock so would request another be shipped out that day or the next day. It is now 090220, I called this a.m. because I haven't received a shipping notification from 083120 yet.

Great service, easy-to-use process and I love the upgrade. The young lady was very helpful and very informative and left me feeling very at ease and taking care of and I would like to thank her again for being so helpful and courtesy.

The verification process is horrible. Why do I need to verify my identity if I’m paying a deductible on the phone. The account is in my name. The process to get approved should be way simpler than it has been for me. Was so close to leaving my carrier because I was out of a phone. You can’t expect people to pay a premium every month and then don’t HELP them as quickly as possible when they need help.

I am very happy with my experience. My replacement phone was delivered the next day as promised and in great condition. The customer service representative I spoke to on the phone was courteous and helpful, as well as speedy. 10 out of 10.

I am always amazed with how quickly I get results when I work with you guys. Your staff is always so friendly and ready to help. I got my son's phone replaced due to it being stolen and am extremely satisfied!!!

I signed up with Assurant phone insurance through T-Mobile. I paid $13/mo for a few years. My son damaged the phone and didn't file a claim. He just bought a new phone. I tried to process the claim for a replacement and it was rejected because by the time that I got around to filing it, more than 3 months had passed since the loss. To upgrade to a new phone, newer model, my bill was the same. So, why bother with paying for insurance to replace the old phone? Plus lost time of hours spent processing the claim and on hold. It is much easier to just get a new phone. Perhaps this insurance would be useful for more expensive phones or someone that loses or breaks the phone more frequently. I have canceled my policy.

Phone. Thank you for replacements phone. I went to the center and they set it up for me and everything. I appreciate your help. Appreciate when you pay insurance on something that to company responds. Thank you for being here. David **

The phone sent was a refurbished version which obviously meant it was used but there was a small dent in the corner of the phone and people cannot hear me on phone calls anymore but it works more than my shattered previous one. It would probably be best to skip the insurance and get a brand new one.

I dropped my phone and it was replaced with 72 hrs. Service was quick if you do online as requested you do. You get all the information needed. I received an email confirmation my claim and my claim number. I then received a follow-up email with my tracking. I would recommend it and hopefully I will not need the service anymore????

Weeks went thru without a phone replacement and you try and try to replace my phone with a lower quality than what I insured. Shame on you!!!! If I insured a phone with you guys have the decency of at least do your work to match it with a close Replacement..

All customer service providers were attentive, informative, and helpful. The replacement device was better than expected, arriving within 3 days of my confirmed claim. The return instructions were easy & clear. Thank You!

The phone would not power on. They immediately sent us a new phone with no problem. The prepaid packaging is always appreciated and helps with the easy return. The guy on the phone call was also very polite and helpful. I would recommend using Assurant insurance to every I know!

Horrible experience. Placed my claim on a Sunday, received an order number immediately. Paid $249 as well. On Wednesday when I called they told me that I didn't put in a claim. I indicated that I had the claim number and had paid. She couldn't find the claim number. She did some research and finally found it. Then she told me that it could take up to 2 weeks for the replacement. This account is a 5 line business account and I told her that I couldn't wait that long and there was no response other than it could be up to 2 weeks. There was no response, no additional help. I did received the phone but had no clue it was coming. Horrible experience with Assurant.

Lost a purple S9, received a black S9 is my only complaint. The person that I talked with was friendly, polite and helpful. Was told no S9s in stock, would be shipped a S10. So when I received the s9 I was kind of baffled.

Placed this claim on 8/18/20. It was approved and the last communication I had 8/22 said the shipments delayed. I have been without a phone for two weeks. My son has no way to communicate with me. Unsafe.

I called and the agent took all info but seems like they moving slow. I know the answer. Everything is because the Pandemia???? Yeah right we need the phone ASAP but was shipped 3 days later and after that wait for mailing delivery to my door.

Dear T-Mobile Assurance Insurance company,

I pay monthly for this and then also charged $100 more to be approved for a refurbished phone that still does not work. I was told that I was getting an upgraded phone, yet I get the same phone that does not work!

I would also give a negative review if able. I have been paying a $30 per month insurance bill to Assurant by way of Tmobile for more than a year on my Samsung10 note plus. I qualified for a replacement due to damage and paid the deductible. It has been 32 days since they have taken my deductible and I have been told they will not send me a new phone because they don't have any in stock, neither will they refund any of the monies I have paid them. They cannot estimate how long I will have to wait as they are no longer making these phones. It could be a year or four years, they don't know.

I had to call twice as there was an issue with my claim at first, both Representatives were super friendly and helpful. I had accidentally filed my claim improperly, and although the first representative was not able to help me replace my device, she was very friendly and helpful. The second representative I spoke to after going into the Metro store and being referred back to insurance was able to help me resolve the issue and get my device on the way. Thank You!

I submitted a claim and the phone that was sent was defective. I returned the phone last week and have not had any follow up as of yet. I paid my deductible and have not had the issue resolved. Can I ask for a refund?

I attempted to file my claim on the claim website. The claim wizard insisted that I turn on the Find my iPhone feature for the lost iPhone. Keep in mind that the phone got lost on a boat ride and is sitting at the bottom of a 300 foot deep lake in Northern Utah. It was literally impossible to turn this feature on, in addition this was the very reason I was making the claim for a lost device. I called customer service and they were very helpful and got me on my way in a short amount of time. I am very satisfied with the experience I had with the customer service representative. The website needs a lot of work, I am dissatisfied with it.

Lost the phone on a Sunday and had to go online to file a claim. Also had to call in. No phone number is listed on the site so had to call Tmobile number. Was on hold for 2 hours. I could only get so far online and it made me fill in default addresses or the information wouldn't be complete. I couldn't change this without going through another program that I was transferred to once I got through my phone company. Never spoke with anyone from the claims company. I did receive my phone on Tuesday. Not giving a good review for having to pull my hair out with this and taking up 3 hours of my Sunday.