Assurant Phone Insurance Reviews

Well I'm pretty happy with your services. Pretty easy. But the deductible is kinda pricey. But all in all. It was a pretty satisfying experience. I just wanna say that this is my second claim on my account and it was pretty simple and easy.

This was my first time calling to replace my damaged phone and it couldn't be easier! Once I received my new device calling to set it up was fast and simple. The agent was very helpful and knowledgeable about my device.

The gentleman I spoke to was VERY Helpful and walked me through my claim fast and efficient. I would definitely recommend you to anyone needing phone insurance. Thank you for helping me in a professional manner.

My cell phone stop charging. Charging module wasn't charging properly. I reported the problems and I made a claim at T-Mobile store in Joliet. Customer service was excellence. I had no problem with getting help on situation.

First of all I pay for insurance and then have to pay $99 when I use it. When I got the replacement phone the only way I could use it is on speaker. I was sent another phone and was charged to pick it up. That phone's ringer and alarm doesn't work. I was told that I will have to exchange it and will be charged again. This is very dissatisfying and makes me wonder what's the insurance for. Hopefully this one works properly.

Thanks for your help, it was very good experience and we are going to recommend you with other people that need the service, also it was easier and very good service at the store, they provide more information and their answers were very helpful.

My experience was outstanding. They helped me every step of the way, shipped my device the next day and I was connected. The ease of process and the amiable staff was helpful. They knew what they were doing.

Have had Assurant for many years. I finally need to file a claim for Galaxy S8 Active that mind you has been paid off. It took over a week for them to finish processing a claim and send me out a replacement device. No need for this Assurant!

When I requested my Note 9 and 10 there was no problem. I have been trying for a week to get the IPhone replaced and they will not send it unless I have a current ID even though I verified all information. I pay my bill and for the insurance.

Verification of each process is sent via email so there is no guessing on what is going on with the order.

As I write this I am waiting on my 3rd replacement phone as the first 2 replacements were defective. In addition,I lost money due to liquid screen protector on one device. Customer service not helpful.

I dropped my phone one too many times and the screen cracked, even with Otterbox case and screen protector. Assurant came through immediately sending me a replacement for a $99 deductible. I looked into getting the screen replaced on my own only to find its $250. I am so thankful I signed up for insurance. I definitely recommend Assurant Insurance!

I didn't have a problem filing a claim. The only problem I had was when I was trying to activate the new phone once I received it due to my old phone the damaged one had water damage and it couldn't turn on to receive one time pin. I feel that it should be other ways knowing that they have all the information on the client to help assist them with turning on their unit without having to go into a store.

My phone was no longer in production, so I understand the replacement, but I absolutely hate the phone I received which is why I'm not carrying the replacement program on this phone. Not at all compatible to what I had.

My service was fast and the agent was friend. All of my concerns were addressed. I was able to expedite my order and the whole process was hassle free. I would definitely recommend Assurant and appreciate the service I received.

I am a business owner and need my cell phone 27/7! The old phone was dropping call, Visual Voicemail was not responding & I was missing business opportunities, Not Good! Filed a Claim and received a new phone the next day, Great Service.

My husband and I both had our phones go out at the same time. Thank goodness I paid for the extended warranty. They processed the replacement and shipped out the new phone to us the next day. Awesome customer service. Highly recommend them.

After the Best Buy glitch everything worked beautifully and I had my phone fast. Customer service was great and very helpful. I returned the old phone the next day, received an email yesterday verifying that they received my return.

Your representatives were personable, helpful, and professional. We got through the claim process with ease and my claim was approved and device sent on its way quickly. Thank you so very much for all of your help! I appreciate your representatives for their assistance.

Very kind and polite. The professional attitude just made it easy to communicate. Thank you, the problem was resolved in days. I would recommend this insurance to anyone who is looking for outstanding coverage and services.

Replacement broken phone. Process was so easy and fast! No complaints and went well! I highly recommend Assurant and I have found no fault in their system. This is the third claim I have made and all three went very well!

I am so very happy to say that the customer service I experienced was the best I have ever had. The rep was able to take care of what I needed in a very stressful situation. I was floored at how quickly someone stole my daughter's phone right out of her hands but the rep kept me calm and walked me through everything stepped by step.

Customer Service Representative who took my call this week was very polite and professional. I would recommend Assurant to friends and family. I'm very glad I called and confirmed I could replace my phone.

The replacement phone from Assurant was not working properly. I have to spend un-necessary time to go to Apple Store for diagnosing the concern and there were couple rotate sensor does not work. Very Dissatisfied with the replacement phone.

Support staff was extremely helpful and made the process of getting my replacement phone very easy. The time and attention given to handle my claim was was just right. Communication was great, as well as speed of delivery. Thank you!

My servicing and approval of replacing my damaged phone in a efficient, courteous and timely manner was a great experience. I am very satisfied and will definitely recommend to friends. I will continue being a Assurant Insurance customer with any mobile I purchase from T-Mobile.

The only reason I didn't give 5 stars is because they shipped the replacement phone to my old address and I had to go thru several different channels to contact my old landlord for him to contact the present tenant to see if she had the package. Thank goodness she did, so then I had to drive there to get my package. If I hadn't have done all this they said they would file a claim and then it would take 10-14 days for me to get another phone. I didn't feel like it should have taken that long to get another phone since it was their fault they sent to wrong address. I had to do all the legwork myself to retrieve my replacement and I had to pay the 125 dollars deductible. I feel they should have to compensate ME for having to go look for and retrieve my replacement myself!

I was stuck using my old Samsung Note 8 today, activated it and I am not having a to wait for you to release the hold on my newest S9 phone. Now I have to wait for my refund for weeks, and I will have to go back to the store to put in a new sim card to use my S9, have been with Tmobile for over 10 yrs, I should not have been treated like a extreme risk and having to wait for my phone to be turned on, time lost again. Don't need this aggravation. Thanks. Terry

Went into my Carrier in the afternoon to report my loss, got my claim reported. Assured my new phone would be delivered the next day (overnight). Walla!! The phone was delivered by 10 AM. I was back in business. Great Job!!

I ordered a replacement phone on February 10, 2020. It got sent to the wrong address by UPS on February 11, 2020. When I called T-Mobile they said they would contact UPS and send another one free of charge. It has now been 10 days and I have yet to hear from T-mobile or UPS on what the status is of my replacement.

After giving up trying to get answers about how to return the replacement device as the T Mobile rep indicated my original phone did not need to be replaced (he took off the broken part and it was fine underneath), I sent the un-needed replacement phone back Per Instructions sent to me. I have the FedEx receipts and contacts. I was told I would be refunded the $49 within 10 business days and that has not happened. I feel ripped off.

The replacement unit was in hand by the next evening. I would like to be able to talk to an actual human being though, I'm not a fan of automated systems where I have to repeat myself two to four times before it catches something a simple as "yes". Bear in mind that I speak relatively accent free for a Texan, yet at the same slow, clear pace that is never a problem with human CS operators. All in all though it worked and I'm happy with the result of a replacement in less time than I expected.

Disconnected. Trying to send me the same malfunctioning phone again. Sending phones that are refurbished and old, nonfunctioning. Customer service personnel take phone number but do not call back after disconnecting.

When I filed my claim I was told that the phone case would also be replaced as it was on the phone when it was lost. While received the new phone the phone case didn't arrive with it. I never received any replacement case at all.

I first attempted to file my claim via your online site. After completing the second step, the system would not allow me to move any further. I attempted 3 times and then called for assistance. Working with the individual that took my call was a great experience. She was patient, informative and helpful in every way. I called mid-afternoon CST. I was very pleased to receive my replacement phone the very next day. I was able to get the replacement phone connected and back in my employees' hands very quickly. Thank you for the excellent service provided by the CSR.

Got a used phone and that was it no charger, no cord, no paperwork on the phone..that's what was lost..I did not receive..."Yes we understand sir..." Well maybe not..called second time.."We understand.." We do not understand is more like it.

I lost my phone on December 19th in Walvis Bay, Namibia, in southwest Africa. Your company refused to ship a replacement to me - not in Africa, mind you, but to a friend or relative who could Purolator it to me for the $200 or so I would have gladly paid. Assurant insisted that (a) it must be shipped only to me, at my home address in Seattle and (b) I must sign for it in person. I spent 5 horrible days without my phone until I was able to get to an Apple store and buy a new phone that I did not need, paying $1,000 more (even after a goodwill gesture from T-Mobile, which would not ship it either).

One of the cameras was broke. I went to 6 different places and Apple doesn’t have the phone to replace. I lost my time and when I call you guys it take me 8 minutes on the phone and I received the replace phone in less than 48 hours.

Lost my phone and I really appreciated how fast everything was.! I got my phone on time and it’s was ready to use again. Don’t ask me for anything other than what happen with my phone. Just my replacement.!

The company was great and understanding to the situation that happened to my phone. I am glad to have great coverage with this company. My son was assaulted at a atm machine and during the scuffle the phone was damaged and almost stolen. They were kind during the unwanted situation my son and I experienced.

Phone was lost/stolen at state fair. Support was available 24 hours. Replacement phone was sent out within 24 hours. Only unfortunate part is that I couldn't go to any T-Mobile store to get it replaced. I had to wait until they sent a replacement through the mail. Everything else was perfect.

Staff was very professional. Phone came quick. Staff on the phone was very patient in getting the phone to work. I would recommend this insurance to anyone getting a phone from Xfinity. Staff is very helpful.

Apple Watch series 4. I was sent a package and it was left outside for me to pick it up off the ground. This was around the weekend. I didn't open the package right away. I was going to wear the watch the beginning of the following week. Because I did not have the charger so I just left it unopened in the package. When I finally received my charger I opened it preparing to charge and wear the watch when I noticed that the screen was completely shattered. When I called into Assurant customer service I was told that I have to pay Assurant another deductible. Now the watch was stolen along with everything I owned. I do not have money to pay $300 in total for an Apple watch that I already previously paid $600 for. So the representative placed me on hold to speak to her senior advisor and returned to the phone and stated there was nothing Assurant can do since the watch was shipped and damages were not called in within 7 days.

Great service. Friendly and very fast replacement. I received the replacement phone the next day. They we great about getting me through the claim process. Any questions were answered quickly. I highly recommend them.

I was not informed this would be a refurbished phone until it arrived after which saw on the receipt it is non refundable as well. None of this was made aware to me. I pay insurance and assumed I would be getting a NEW phone with how much I have paid into it so far. Not only this was a problem, I got the phone and it didn't even work. It did not download apps, basic phone functions did not work and even the appearance was cheap and tacky looking. When the screen was supposed to be black it was gray and the text was a strange font I have never seen (with a yellowish white color).

Had an iPhone 11 stolen and new one was sent fast. An associate at our local store was very helpful and friendly. Also a couple months ago I had an iPhone SR repaired and it took less than a week for a shipping box to arrive and phone repaired and back.

The representative was courtesy and wanted to know how they can help me resolve my son problem. His phone wasn't charging and kept on dying. He need his phone for his job. The company sent me the phone courtesy manner.

The lady was rude and really wouldn't or couldn't answer basic questions. Asked to speak to someone else. Was left on hold for 34minutes and then battery died and the phone took 5 days to arrive. Hardly the overnight promised.

It used to be a quick 24 hour turn around time but now it was a full 5 days, well 7 because of the weekend and a weather delay. Never have I had to wait 3-5 days for them to start to look into my claim.

My son shattered his phone screen right before a big trip. Assurant shipped out a new phone within a day & made the process extremely easy. The prepaid return envelope made it simple to return the broken phone as well.

My Samsung S9 purchased from Spectrum Mobile kept issuing a "moisture in charge port area" even when the phone was never wet or exposed to water. It got to a point that the phone could not be charged using a cable, or power bank but only a wireless pad. I looked up the Spectrum website and learned that I had coverage under Assurant and that since it has been more than one year, I had to go file a claim with Assurant. The rep I spoke to asked basic questions on date of acquisition and when the defect occurred. Then he said I was entitled to a replacement phone. He then referred me to another division where they informed me about the replacement process. I got the new phone in two days and mailed back the old phone in the provided mailer. Now I have new working phone. Easy process. Great professionals to deal with. Highly recommended.

The website linked to T-Mobile was incredibly easy to use. Took all of 5 minutes to claim and the updates were quick and right to my email. The added expense on my T-Mobile bill is worth every penny. For peace of mind, if nothing else.

Once I was able to speak with someone the service was excellent, and processed fast. The only issue I had was that the phone system had me going in circles since I couldn't remember my pin. Had to go through T-mobile to be able to get help.

I called and put in a claim as soon as my phone was stolen on Feb. 6 2020. The customer service person was very nice and put my order in right away. I received my phone on Feb. 7 2020 at 6 pm eastern time. I was very glad to get it so quickly and start up my account again. Thank you for your promptness and attention to helping me.

This was easily the most frustrating experience of my life. I was told that my replacement phone would arrive the next day and made arrangements accordingly. It was shipped ground instead of overnight, so it came nearly a week later. My daughter was coming in town for the holidays (and to get her phone), and lost the damaged device while transporting it back and forth because of the shipping delays. Assurant treated me like they were doing me a favor when I finally complained enough to get help. Even denied my claim once because she tried to move the SIM to an older undamaged phone. We discussed it beforehand and I was told it was cleared up, but they denied it and caused me to have to call back and fix it again.

Received my replacement phone within 5 days from the day I ordered one. Then sent off the damaged item on the 10th day to ship out. But was simple and easy to do even without being able to get it out earlier.

Had the phone sent to the Miami Ok Store. Went to Miami for them to change everything over from the old phone. A lot better experience at Miami then the Vinita, OK store. Vinita store said I didn't have insurance.

I’ve lost phone couple days a go, (phone is bought at Apple store for cash, with theft and loss protection). Waited 4 days to review claim, and denied for replacement. Reason: The claim submitted is not valid. Material facts pertaining to the claim were misrepresented. Scums as any other insurance company. Don’t waste Your money.

I used the phone in the T Mobile store because when I tried to replace my phone they asked me questions which concerned my family and were "public knowledge" that I did not know the answers to like how old was my daughter-n-law etc. which had never come up between us and other similar subjects leaving me feeling like I was consider a crook. We got his phone next day and my grandson was happy.

We purchased our phone through Apple and purchased the Apple + Care for Theft/Loss. It has been five days and we still don't have a replacement. Neither Apple or Assurant are assisting with anything concrete.

The replacement phone is defective. It worked about a week and then stopped charging. If you plug it in, the charging cable gets hot and smokes and the phone will not charge. Several different cables were tried, it's definitely the phone. There is no phone number anywhere that I can call to get this taken care of. Very poor service from the company overall. How can you send someone a defective phone and have no contact info if something goes wrong?

I had a decent experience with my claim. The only issue I had was that they did not verify the address that they were sending my device to. I have moved several times since I opened my account with my provider. They sent my device to an old address. Luckily the people living there now were nice and I was able the verify that the package was for me. Other than that fiasco I had a good experience.

Outstanding service! Everything was quick and painless. The customer service representative was outstanding and professional. I highly recommend this service and I'm glad I had this protection on the phone. I will always keep coverage on my phones.

The phone that I received is a refurbished. The color quality is very pale. The pictures are horrible. I don't want that phone. The initial phone was very good. I didn't have any problems with it. It was only the screen that was broken.

I'm only rating my last experience I had with filing my claim. Because I never had a problem in the past, it is important to me to Express my dissatisfaction so it doesn't have to happen again in the future. It took me 5 calls and a 2 week timespan to finally get approved for my replacement device. After all that it took two more days to finally receive my device. Customer service department was very rude and was very hard to understand. I hope that this was only a one time thing and not the norm in the future.

While on the phone, the support representative was very nice and accommodating. The only thing that wasn't cleared up was the color of my phone. I originally had the all black version, but I was given the rose gold for my replacement.

The claim was placed on Friday. Delivery of the replacement phone was scheduled for the following Tuesday the latest. Called for the update to Assurant customer service, nobody could tell me where my phone is and when it's going to be delivered, representative recommended to call them again next morning. On Thursday, for some odd reason (wrong label), package was sent back to the sender. Called Customer Service again, rep. said I need to wait for package to arrive at warehouse before re sending it back to me. Finally got somebody to send it over to me on Friday (week after the claim) and was promised to get an overnight shipment (delivery on Saturday) which never happened. I got my package today (Monday) a week and a half after the claim was placed. Don't like to complain but hope this feedback will help to increase the quality and speed of the service.

Great service except. I called twice. Was first attended to by someone who was rather rude, very fast (rushing through the call and difficult to follow). I chose to hang up and follow up later. Second call (person that I talked to when I called back) was much better.

It was so good that I had Assurant service! I do not know so much about technology and my sister had to help me through all the claim process. However all the Assurant agents were so kind and patient with me and my sister. Helping me understand all the steps through the phone and online. Thanks for all your service!

The replacement process took forever, and whenever I would call to check on the progress, all I was continually told, was that they had a week to review. Absolutely no sense of urgency and no care for the customer!

Phone ### on my account was dropped, has a cracked screen and I called Assurant to file a claim. The first person I spoke to told me my passcodes were wrong and then sent me to TMobile customer service. T-mobile CS cleared that up and I made the claim. Then, Assurant wanted me to email my drivers license, which I did. Then I am notified there are issues with my claim that must be investigated for at least 3-5 days.

Lost phone and Assurant replaced with no problems. Thank you so much. They were so very polite on the phone and very professional. They sent the phone for a next day delivery so my husband would not be without his phone.

I filed a claim on my damaged device which was broken by my ex boyfriend who got angry and threw it. I filed my claim during the call with the agent. I asked, "Is this type of incident covered? Will my claim be approved?" He assured me that it would. During that call I was not informed to remove my sim card from my old iPhone 8. A week later I check the status and it was denied so I called two different times. Each agent gave me different reasons as to why the claim was denied. 1.) because the sim card was in use at the time the claim was processed and 2.) because the damages were caused by someone.

iPhone 11. Good condition and came fast. Also it was same phone I bought and the phone was good and working good. Also it was easy to set up and set up my SIM card. And the service was fast and T-Mobile service is very good. And the service was very amazing and my internet is going good. Also T-Mobile is a good service and I think everyone should have it.

Was made to feel at ease and comfortable. They handled it quickly and easily. I am very satisfied. Would confidently recommend to family and friends. Agents are knowledgeable and friendly, made me feel at ease and relaxed. All in all a very good experience.

A disaster! Would rather NOT have your company as my insurance provider. Failed to ship replacement phone as promised, had to lease a phone, ended up being more expensive than promised. Your insurance, for the premium is a joke in premium priced phones.

The worst experience. It took almost 2 months to replace my phone. Horrible service! I have never experienced such bad and confusing service. I would always get a different excuse as to why my phone would not be shipped.

When I got to Metro we went thru process cancel stolen phone as it was suspended, went thru process to turn on set up everything and phone was assigned to some one else - Assurant was called by me and store service person to see how to proceed. The password would not work as we closed it down, Assurant after several calls offered no help at all, phone was not properly checked before it was sent out, spent 2 hours in Metro trying to resolve the problem, Metro found a way but Assurant had nothing to offer us in support or help, the problem was on their end as they sent the phone out this way and had no idea how to resolve it.

Customer Support has been great in helping with the processing the claim; however, the replacement device arrived without peripherals. My Father in law received his replacement phone through Verizon in a truly new like purchased from the store package with all of the devices peripherals.

I called, talked to the automated system, it was so easy to navigate. They asked me simple questions, told me the cost I paid, received a email less than 5 mins after my phone was sent overnight. I switched phones and returned the old phone in the postage-paid envelope. Best and easiest experience ever.

Very pleased with how quickly my claim was processed and replacement phone shipped immediately. However, I didn't receive a charger and even though I always back up contacts as well as sync across various accounts and devices, only 10 % of contacts were restored.

The woman I spoke to was great. She was very helpful and did everything properly. But unfortunately, I was sent the wrong device. I did fail to mention I have an iPhone 8 Plus. I figured they could see that information. So I was sent an iPhone 8. As soon as I got it, I called and let them know what happened. The person that helped me was also very polite and kind. Now I just have to go to FedEx. Hope next time they double check on this, I know also my fault. But thank you for the great customer service!

I am very happy how you handled the claim. I mailed my phone back 2/12/20. I can not begin to tell you how pleased I am the way you processed so thoroughly. I forgot to add the claim # which is **. Authorization # **. Thank you.

I was provided a phone that was less quality than the device I originally had and no one was willing to help me resolve this issue. I only wanted my phone to be replaced not upgraded with an inferior quality phone.

When I paid the $180 deductible for my replacement device I was told it would work and be a suitable replacement. It is not. The speaker does not work right. My calls cannot be heard by the other person. I am unintelligible according to those I call. I can only use on speaker. When I complained I was told to send the device back before they will send another working phone. I waited long enough for the bad one now I am to wait again? This is bad business. I am very dissatisfied and would not recommend this company ever. They lie. They promise you one thing yet it is very untrue. I paid for a good working device but they dont seem to care. I DO NOT RECOMMEND THEM AT ALL!!

While the response was easy and quick...I pay to get a new device should I have a problem with my T-mobile phone which I have received in the past however this time it was obviously a refurbished unit...definitely not pleased about that as that's not why I pay for insurance. I find that fraudulent unless I have missed something saying that I may get a refurbished unit.

The response was excellent and very good customer service. The replacement of the cell phone was very fast. The complete process was, fast, easy and the customer service that I received was super. Thanks again.

I dropped my phone and some how cracked my camera screen. I called and paid my deductible and in 2 days I got a new one. And my payment was only 99.00 dollars for a 700.00 dollar phone. Cant beat that. I would recommend any family or friend you guys are wonderful cheap fast and easy to deal with.

How can you guys deal with a shipping company like FedEx that does not guarantee delivery time? On top of that for $1000 phone does not require a signature as well. FedEx is the most irresponsible shipping company that’s why they are very far in second place compared to UPS.

I have a business account with my carrier, so it is really unacceptable for Assurant to take its sweet time to please a customer. The last three times that was gonna have a replacement phone, it took me three to four days before I receive the replacement.

Everything was great except the next day delivery. I called 2 days later & it turns out my card was pending; even though the original service rep. said it went thru ok. No worries. I rec'd new phone the next day!! Thank You!!

The replacement phone came fast. The process was easy but I gave 4 stars because the rep I spoke to before gave me false info. I was told that the phone I needed to replace had Apple Care. I needed to get the screen fix before I could it back do to software issue. Once at Best Buy I was told the Apple Care was expired in 2018.

The entire process took almost 3 weeks. Everything I had to do was supposed to be done on the website but I could not locate anything on the website. Everything had to be done over the phone, even filing my claim! It took 4 days to get the phone once everything was "approved". I was told it would be shipped overnight, it came to a location not 10 minutes from my house but wasn't delivered for another 3 days. Customer service was fine on the phone and on the chat. This whole ordeal took way too long. I ask you, would you be able to go 3 weeks without your phone?

I called to file a claim on my damaged Samsung S4 tablet only to receive a replacement tablet that wasn’t mines. Neither was it the same size and it looked sort of damaged too. So, I sent that tablet back without even powering it on. Along with the replacement cords that were two different colors. Usually Assurant is on point, what happened and where did the ball get dropped on your customer care?

Wrong product shipped situation not fixed. I have waited a week on a shipping label that’s not here. I hate this company and the service provided. I will never do business with them or recommend their service ever!

When told price for replacement, I told rep on phone that I was reading a different deductible on T-Mobile website. His response was "You are wrong and I don't control their website. You can pay this amount or not." No effort to try to resolve why there was a difference in cost. Also, deductibles are too much for a cracked screen. Between the cost of the insurance and deductible you could replace the phone cheaper most of the time.

The claim was easy to do online. I didn't have to go in store to do anything except activate the new phone. Which I found out you can actually do from home too. I received the phone the next day. The package included the shipping package and label to send the old phone back. Hassle free and no cost to me.

I never had any issue regarding replacement of cell phone when it damage. Easy delivery at the door along with return if needed. Never increase plan price. Peace of mind, I will refer my friends to have this plan for future secure the costly phone.

Customer service personnel was efficient and personable. Unfortunately, I have to go through an entire weekend (Thursday night, Friday, Saturday, Sunday & half of Monday) without a phone service & unable to communicate. This was very difficult as I was traveling 2 days and completely out of phone service. Difficult and scary.

My cell phone was damage and I got a replacement within 24 hours. I had no problem replacing my phone. It only took a few minutes of my time. Once I got the new phone back, it only took another few minutes to get all my information back to the new phone.

I called to do an insurance claim and the customer service representative I spoke with was polite and efficient, I believe the whole process took maybe 10-15 min tops, I was very satisfied with my experience and have replacement and all is good!!

Great process, ran into a problem but the rep fixed it quick. Spoke to someone around 7 pm and the next day when coming home from work replacement phone was sitting at my door. From start to finish the whole thing took about 3 days.

Assurant took care of my claim over the phone and I had my replacement phone the very next day. Sending the damaged product back was a breeze. They provided the packaging and even paid for the postage.

When starting an insurance claim for my phone it was quick and easy. The customer service staff was friendly, fast and thorough. I received my phone overnight and call to have it activated the next business day. They were very efficient.

For the second time I had to replace a damaged phone through Assurant. Each time the response was fast, efficient, professional and very easy. I value this service and to me, Assurant is the best service provider I have used. I am a T-Mobile customer and extremely happy with them. The fact that they partner with Assurant makes them an industry leading team.

If I could give you a negative 5 stars, I would! Despicable!!! I had to jump through hoops for a week, and hours of my work-time, and countless conversations with supervisors to have a simple claim approved. SHAME ON YOU!!!

Dropped my phone and it would not work. Went on-line, submitted claim and promptly received acknowledgement along with clear instructions on how to complete the process. Paid the deductible and received the replacement phone within two days. Outstanding customer support.

I have my bank statement that clearly proves 2 cash withdrawals, each for 99.00. Both listed as THE SIGNAL. I was double charged for a single phone replacement! I have brought this info to the Assurant Company twice, to no avail! They will be reported to the STATE OF MISSOURI ONLINE FRAUD DEPT for investigation. I'm highly DISSATISFIED WITH THIS COMPANY!

This was the worst experience I ever had, It took me four calls to file the claim for my Apple Watch series 5 32gb 44mm gold aluminum with pink sand bands; and they sent me a series 3 42mm 16gb gray aluminum with black bands that wasn’t even packaged correctly. Box was dirty and the watch didn’t have the plastic wrapper on watch but it was in box someone had removed before sending. I called immediately when I opened the box and seen it was the black one as I was calling I was on my way to the T-Mobile store to show them what was sent and how it was packaged.

My phone broke over the weekend and we contacted Assurant a few days afterwards. The process was simple and easy; after we sent the report to them, we received an email shortly afterwards and a replacement for my phone in just a couple of days! It was one of the least disruptive experiences I've had to deal with and will certainly continue to use their services in the future.

Always a great experience. Online claims submission very simple and easy to navigate. Replacement device was received sooner than expected. Very efficient. I would definitely recommend Assurant to family and friends.

They made replacing my phone easy and understanding. I didn’t have any issues and they helped me with any questions I had. They also made sending the phone back easy. I was very pleased with the service I received.

Customer service was efficient and great. Received replacement phone next. It was a bit rough trying to understand the voice through the phone on both ends. But the process was quick and easy. I would they should allow packages be sent to p.o. boxes. It will be helpful.

Deductible is high. Too expensive to replace a lost phone when you have for insurance. No need to pay to insurance monthly if people have to $249 to replace a stolen/ lost phone. The insurance itself is too expensive. $15 monthly used to be $10.

They were courteous and helpful. Got new phone in mail in 24 hours which was great. Overall experience was absolutely perfect. You couldn't ask for better service. I have used them before and the experience was the same. Nothing but good.

My phone stopped working. I called and got someone on the phone to assist. I got it as described. It took about 3 business days and got a prepaid return label for the damage phone. Quick and easy to complete.

I cancelled the insurance on my phone because after using it I found it to be more expensive than told to me when I first purchased it. I saw it as a form of legal theft against me. Won't use that bogus service again.

My phone got broke. I called. The MetroPCS they gave me the number for my insurance. I ordered my phone. By Tuesday, it was here. They got him pretty quick. The amount they replace my phone was kind of expensive but they got it here real fast.

The replacement device got delivered the day after I called in my claim. I was pleasantly surprised how efficient Assurant was. I was also able to track my replacement device, so I knew when it was getting delivered to the address.

The phone was in superb condition, 4.9 out of 5, just a small minor hard to see scratch at the back but that's nitpicking. The phone felt new with the same accessories when I first got the phone, except for the earphones.

Whenever I apply for claim I get a quick answer and approval so the issue of my daughter was solved. Therefore I a teenager not having a phone is very sad but know my daughter is so happy when she got the replacement. Thanks! Solomon

I can say the experience I had on the phone was great. All my question was answered and all my needs were meet as well. The rep was very informational, nice and polite. All I can say is job well done and I did get my phone when the rep said it would arrive. Once again, thank you. And keep up the great job.

I keep getting a phone that powers off when I am not using it. When I go to make a call the phone is completely powered off. I got 2 replacement phones that did the same thing and I had to send them back.

When I discovered my phone was not covered by the manufacture's warranty, I called Assurant and the agent was very helpful and took care of my claim. The next day, I received the replacement in the mail, took it to US Cellular and they activated and helped me transfer data. All in all, very good service.

The process to replace my phone was simple and quick. I received my replacement phone in a day or two. Also, the postage-paid return envelope made it easy to package the broken phone and drop it in the mail.

The representative I spoke with was not friendly. I asked if the claim could be done on the phone and not me going to a website and she just stated, "I have sent you the link." She stated this twice so I guess she was not going to do the claim over the phone as I requested. However I was asking her another question and she just hung up on me. The representative should always let the customer hang up first not them just RUDE. As the consumer I didn't feel valued or heard.

Updated on 02/14/2020: Oh my gosh. In this 3 to 5 day waiting period while it’s sitting in your warehouse not being scanned two separate supervisor assured me they will monitor it and call me a soon as it scanned in. I called about one in the afternoon Pacific time. They told me that it was wasn’t in. The next day about 11 o’clock in the morning a.m. I called just to check in. Sure enough it came in, got scanned in right after 1 o’clock the day before with no phone calls. Then on top of that they said I have to wait another 24 to 48 hours because a hold is now put on it. A bunch of lies. They assured me they send it out as soon as that was scanned in. It really is ridiculous and now it’s been approved or released but now you’re saying another 24 days before you can ship it out. Very sad run business with poor policies and no care for your own mistakes whatsoever.

It took too long to get approve. The customer service is awful. I had 1 line and lost my phone. When trying to verify my account they kept sending me to the store as they could not authenticate my account without sending me a code to my handset device which I kept explaining was lost which is why I was trying to get a replacement. Once I got the replacement in the mail I could not activate it as again they wanted to send a verification code to the lost phone. So they sent me to the store which I was charged a additional 18$ activation fee as customer service did not want to waive the fee after I already paid 50 for the deductible. My experience was horrible and because every customer service agent is foreign I could barely understand them.

Paid $100 to replace a broken screen. Got the new Device. Put it in a Rubberized Hard Cover Case with a Tempered Glass Screen Protector and the screen shattered behind the Tempered Glass the first time the phone fell less than a foot. No damage to the Tempered Glass and of course, no one at Assurant will do anything about it. They just want another $100.

My phone screen was damaged. I logged in to my T-Mobile account, followed the links. Very easy instructions to follow. I was surprised by the Great service, quick replacement, and convenient process. Thank you.

Place claim and phone came through overnight. Just got everything reset. 02 Feb 20 today or late last night today. I really appreciate Annajane for talking me throughout this process of filing this claim. Thank you.

After losing my new phone I was pissed.... Your staff did a marvelous job of assuring me that all was well.... And they were right. The replacement phone arrived within a day or so. It was easy to reintegrate it into the account and I'm using it now. You guys are the bomb. Two Thumbs up!!!

As always Assurant took care of me for Tmobile which I have had for 10 years as my phone and tablet provider. They proceed quickly and efficiently. The only problem I had was when my tablet broke and they didn't have a replacement. They offered me $600 toward a new tablet S4 from an S2. The tablet costs me $700 on top of my deductable. Since I was replacing it with a newer tablet of the same, I think they should have paid the whole $700. I don't mind a deductible but feel that since they couldn't replace it with the exact item, and I purchased the same item, they should have paid replacement value. The other thing, is I am on my son's account, know his SS #, yet I had to get a copy of the bill from my daughter in law to replace the tablet.

I Have been waiting for 2 months on a replacement device. The 1st device they sent me in December was broken. Have sent it back and have yet to get another by February. All of their customer service representatives sound like they have a mouthful peanut butter, so I can’t understand them. If I have another device break, I’d just as soon pay it off and get another one than have to deal with these Mickey Mouse **????

Another phone, even more problems. My fiancé’s phone had a cracked screen. Replaced it through insurance, and got a phone with no WiFi capability or Bluetooth. And would randomly shut down. Thanks for the “better” phone. Never again.

Extremely dissatisfied. I filed a claim for a replacement on Wednesday January 29 @ 1:22 p.m. & they put me on a 3-5 day review, the 1st day started the day after I filed the claim, they didn’t count the day of, so it actually took 6 days. The claim was completed & my replacement device was shipped on Monday Day 6 of February 3. I finally received my replacement on Day 7, Tuesday February 4 at 9:37a.m. Which is ridiculously too long to be waiting for a replacement. I’ve never had to wait over 24 hours for a claim to be under a review & I’ve never had to wait 6 days for a claim to be completed. I also never had to wait more than 2 days to get a replacement. If I’m paying $249 deductible up front I shouldn’t have to wait long period. I wouldn’t recommend Assurant to anyone. Asurion is much better & faster & care more about customer’s replacement device.

Horrible. Terrible. Phone never received. Was sent back 2x because of address even though they have the correct one. The cracks in the screen are getting worse and affecting display now. It's a lifeline for me.

When I contacted Assurant for a phone replacement they were very helpful. They fully explained the steps I needed to take to take in order to receive my replacement. My phone arrived the next day. I was very happy with my experience. GREAT JOB ASSURANT!

Great experience! Fast and simple instructions for replacing the phone. Happy with the overall experience. Not much more I can say about the entire experience except it was efficient and swift. Thank you.

We had the Prism White - one of the most popular colors from Samsung and was issued a blue phone which was their least sold device. We were never old we would get a different color phone. We called back and was told they shipped to us what you had in your warehouse. We are still not happy about this.

Metro PCS had done a wonderful and professional job, Assurant Solutions quite the opposite, though not all of Assurant representatives fall into that category, but unfortunately the evaluation can not be done individually. The reason for giving a 10 in the evaluation is because I totally understand the need of protection, so us customers can have some slack at the time of need. Now referring anyone to set protection with Assurant Protection is another story. You would have to pay me to do that. I have been paying for that coverage for years, only one other time I had to make use of it, with a different Co. and everything worked just fine. But now, for the first time I needed to make use of my payed protection with this new service provider that calls itself Assurant, and just rest assured that the service I got was the worst.

The rep was very helpful and knowledgeable of the nature of my phone call. The rep was prompt and clear with her questions and I in turn responded promptly. We received the phone on time like she said, hassle free.

I am very unsatisfied with the replacement phone you sent me and the customer service I received when I called regarding the matter. You stated in our contract that, "Your device will be replaced with a reconditioned one of like kind and quality. In the event a reconditioned device is not available, we will replace it with a new model of like kind and quality. Device color may vary depending on availability." I have paid you $11.99 per month for over a year plus the $99 dollar replacement fee you charged me and you shipped me a LG V30?

It Was Super Bowl Sunday and things were quite hectic.. I was getting out of the car. Somehow managed to smash my phone in the car door. Damaging the face of my phone. Adding to my frustration. I refuse to do anything that evening. The next day I contacted T-Mobile to place a claim. They directed me to the claims department.. Everything was taken care of in a matter of minutes.. The deductible was minimal. And within days I had a replacement phone. I really appreciate the awesome customer service, the efficient and effective response and the assurance that they will be there in my time of need. Thank you for all that you do!!!

I was not replaced of my screen protectors or my adaptive charger that was attached when my phone was lost. I had asked if the protector would be sent and the representative told me yes. Please let me know this phone is very fragile.

Prompt and easy, was delivered within 24 hrs. Over the phone operators were very knowledgeable and patient representatives with all my questions. In store experience was easy because of online settlement. Equipment arrived in sturdy packaging.

From the first call and after the cellular arrived was an Excellent Customer service. The person was very patience and always trying to help to resolve any question or any doubt. This customer service was excellent!!

Very courteous and professional experience throughout the whole process. The shipment came in two days and the set up from the store was also helpful to be back in communication. I do appreciate all the entire process.

Was a bad overall experience. Waited almost 3 weeks for a replacement. When I finally received the replacement the device that was locked to a different carrier. I called Assurant instanced and was told I needed to return the device before I could receive the correct device. I explained I was leaving to travel out of town and my daughter needed a phone. I was told it was nothing they can do. I was able to contacted my carrier and was able to have a new phone shipped out the same day with no issues.

I bought a knew phone and had insurance on it and it cracked all up. I went into Metro and switched to my old phone and you said you couldn't replace because metro switched my phone before and they said this is what they do all the time and your company would not replace my phone.

It took too long to receive a replacement phone and then I didn't get a new phone but a refurbished device. I am grateful to have a phone back since I explained to the agent that I am currently in Mexico doing volunteer work. I first called on a Saturday which is the day I lost my phone but your agent couldn't help me and told me to go to my nearest store which meant I had to cross the border, they were extremely helpful at the store and so was the first agent that I take to who told me I would have my device back by Tuesday at the latest Wednesday, the 2 days came and went and no device or want until the following Tuesday that the device arrived.

I got immediately helped and the representatives were really attentive and nice... I would recommend this service although I was told a different amount than originally quoted! The amount that I actually paid was a hundred dollars more...

Happy with the customer service and how fast I go the replacement. It is definitely worth to get the insurance for a replacement. Most definitely tell friends of your impeccable service. Thank you again for your fast service.

Received replacement phone very quickly. Replacement phone in new condition. Took both phones to Metro PCS and they activated new phone and transferred data for me. Pleased with outcome. Glad I had the insurance, saved me a lot of money.

Claim was filed on a Friday at 5 PM. Replacement phone did not arrive until Wednesday PM, definitely not overnight as promised. There was no mailing label, etc. to return old phone in the box (said it was there but it wasn’t). Went to website to print replacement to ship old phone back, website did not work. Called customer service and spoke to someone who said they would email me a replacement, almost 48 hours later and I still haven’t received email. It is like they don’t want old one returned so they can charge $1500.00 for a broken phone. EXTREMELY DISSATISFIED!

It was excellent. Thank you. Keep on doing a good job. Nice talking to you guys, too. I will recommend your services to my friends, too. I like my refurbished replaced telephone. I wish it was brand new, never used or demagogue before.

After my wife's cell phone was stolen, we got a replacement phone within three days after I called in reporting the problem. The folks involved in answering my call were very professional. I am glad the coverage on my phone is with this company.

I have recently received two notices stating that Assurant has not received the damaged device I've sent. I sent back the damaged device on 01/21/20. I don't understand why I'm receiving notices now... It's been 3 weeks since I returned the damaged phone. I don't think it's fair that I should get charged for you guys not receiving the damaged phone. I did my part, I don't understand how you haven't received the package and why I'm getting notices just now.

Broke my phone and at first when I was trying to file the claim I kept being transferred or cut off but finally when I got to someone they set up an appointment for me at a store, but when I went there they did not know who I was or how they could help me, and that my phone may not be able to be repaired so I continued to call back and try to do the express replacement. I thought I had completed the claim but after 5 days of not hearing anything I called back and they said it was never filed because I did not pay. The last person I was on the phone with specifically told me that they were charging my card that was on file for the account and that I didn’t have to do anything else. So I tried to file the claim again and gave them the case number but it was all very confusing because I had spoken to like 10 different people and had to explain everything over and over. Finally I completed the claim but I was unsatisfied with the service really. Thank you.

Very nice experience, the people were very nice and helpful, I called one day and had my replacement phone the next day. I would highly recommend, this company... It was keeping the insurance even after my phone was paid for.

My husband's phone dropped from the night stand on the morning of 2/2/2020 and the screen went black. We immediately called Assurant to file a claim. We filed the claim and paid the $99 deductible. At that time we were informed it would be 24 hours before we would receive the phone. So 48 hours later, I called Assurant inquiring about the status of the phone since we didn't receive the tracking information through Email like we were informed we would. At this time, I was told by a CSR that the phone was on back order. I asked why wasn't we informed by email or phone call about the phone being on back order. I was told that is not Assurant's practice, they only notify the customer when the product is on the way with a tracking number.

My replacement phone gets very hot and stops working. I cannot dial out. And it freezes up. I do not wish to keep it however I transferred all my information to the replacement phone. Let me know what to do. Thank you.

Service was very clear, concise, and remarkable at expedition in replacing my broken phone. Upon completing the online form, I was able to quickly connect to a service representative over the phone that was able to confirm my details needed.

Website made it easier to document and process our claim. I would recommend this insurance to protect your device. Assurant was prompt with their support and processing our claim. The new device met expectations.

I purchased Assurant insurance for my daughter's phone. She cracked the screen the beginning of January and right away we submitted a claim. The deductible was paid and I was told my claim was approved. All I had to do was go to the local uBreakiFix store to have it fixed. So we went to the store, and they don't have the screen for my daughter's phone. They suggestion I try the other local store, which we did. They don't have it either, so they suggest I call Assurant. Assurant then tells me it's out of their hands. I should either contact the store again or pay an even higher deductible to have the phone completely replaced (which I don't need, and feel is a scam to get me to pay more money).

All excellent. Can you tell me when you receive the broken device? Greatly appreciated. Thanks. I contacted the consultant and she guided me through the process with great reassurance and I felt confident I would receive the replacement device on time. I want to make sure this great experience if you let me know my device is now securely in your possession.

Had a great experience! Process was fast and easy. Thank you for all your help in getting me my replacement device in such a timely manner. Customer service was great, they answered every question and all my concerns were handled.

Stolen phone was replaced without any problems. Great experience for a terrible Situation I’ve encountered. Assurant services were GREAT! I definitely recommend protection 360 to anybody whose service provider is T-mobile. Very great service along with T-mobile.

I have used Assurant before and the 1st time was great. After, have had problems since. This past time, the most recent, I received a phone that has the back of the samsung letters blurry and looked fake to me. The front has a tiny scratch on it too. I felt if I was getting a replacement phone it should be as good as new. Not what I received. I would not recommend this insurance to friends and family any longer.

Lost my insured iPhone on a train. Filed my claim & it was approved in less than 30 minutes! Was told I should have a replacement in 24 hours. I said, “Great, because I’m leaving on a trip in 4 days.” 48 hours later I called to ask where my phone was. Was told it was on backorder! Well, why didn’t anyone call me to let me know?! Was told there was a glitch. Asked if I could pay to upgrade to another phone as I will need it for my trip. NO! Asked if I could change the mailing address. NO! Asked if they could send me a temporary phone.NO! Asked if I could pick up a phone at an iPhone store. NO! My husband called & was able to get the mailing address changed & told it would arrive on Friday. No phone delivered! Called twice on Saturday & found our claim wasn’t even processed through to the warehouse!

I had placed 1 claim. Took off work to make sure I was home to receive my package since I live in an apartment bldg in Baltimore City that doesn't have a secure area for packages to be left and this is a high crime city.. It never came. Nobody contacted me. I Had to call back to find out that it didn't go thru supposedly a call we dropped. However I know we needed call and never was dropped. Anyway I called back.

The service was very excellent!!! No hassles at all!!. I received my Samsung Galaxy cell phone very very quickly!!! Polite customer service!! Great Service!!! The customer service was outstanding!!! I would recommend your company to everyone!!

The WORST customer service! Your company is a DISGRACE. NO communication. NO Notifications. NO updates on claims. NO competent claim representatives. NO competent claim supervisors. LONG waits on hold! A total DISGRACE!

My phone screen was broken and they responded immediately. Thank you for your quick response. I really appreciate how you work and make necessary actions. I would definitely recommend you to my other friends. Keep it up!

The actual claim experience was excellent. It was easy to do and I had a replacement device almost overnight. My issue is that my replacement device is defective and now I have to wait about 10 days to get a new one which is very frustrating.

I found this experience to be very frustrating because I was forced to spend more money after you replaced my phone with a different model. Because I am a quadriplegic I MUST protect my device within a phone case because I drop things daily due to my lack of dexterity in my paralyzed hands. I am also on a fixed income and every penny counts. Although your agent stated case are not included in my insurance coverage, I cannot believe you are not concerned about replacing this replacement when I drop it and damage it. It will cost more to replace the phone then provide me a case. I assure you I am NOT going to drop it on purpose. I just know gravity has more success in gathering my property on the floor than I have success in holding things. This is frustrating!

Filed a claim on 01/30 and was told the claim was approved. Received an email on 01/31 to inform me the claim was denied due to lack of coverage. Had to call T-Mobile to help me prove i had coverage. Assurant update my claim on 01/30 and took down my information BUT the associate wrote down the wrong shipping address. I had to leave work and hunt down the package. Overall I am left with a very sour taste in my mouth but at least I got my watch although it was in the wrong color, my original claim was for black and they send me a stainless steel.

Samsung Galaxy S9. I have received 2 replacement devices since Nov. 2019 and they have both been shadows of what my original phone was. The first replacement has trouble with updating the software, an internal problem, so I received a second phone that has the same issue. Since I have protective casing on the first replacement and the most recent is the wrong model color, and has the same software updating issue, I returned the most recent replacement. I wish I had kept my original, direct from Samsung phone where the screen cracked. This has been irritating. Also, FedEx has shown a delivered phone twice to an incorrect address and I did not receive a shipping notification for the January replacement phone.

I got the device with no problem. I appreciate your service. And hope to have many more in the future. Thank you for everything and I will recommend to other about the good service y'all provided me..

Filling out claim was super easy and convenient from my phone. I had a damaged screen and was sad to have my phone in this condition. Assurant let me rest assured (no pun), that I would have my replacement the next day after approval and that's exactly how it went. Very easy, no complications, no judgment and one very happy customer.

Sent the wrong color. Dont like the color at all. Tried to call and get a different color and they said no. Was mad because I pay for this insurance every month. Will be happier if they send the right color.

Thank you for processing my claim concisely, accurate, and on time. The device arrived in excellent condition. The device was received in two business days. The automated system was very good. I would recommend using your service.

As far as the experience of the process of replacing the phone, that was great. But I never received it. I was told that my phone would arrive on a Tuesday. Instead, I received it 3 days earlier and didn’t know until I checked the tracking on Tuesday. Turns out, my phone was stolen from my front door on Saturday morning. I called Assurant about this incident and was told I have to wait 10-14 business days for an investigation. How this will be investigated, I’m not sure. I recommend transcripts or some sort of proof of the call with the customer so that we’re confident that something is actually in process and a midpoint update on investigations. I’m a teacher and working without a phone for 2-3 weeks makes my job very difficult.

Phone arrived quickly with return packing. Surprised at the quick turnaround time. Insurance deductible too high. The deductible cost almost as much as a new phone. My phone was only six months old. Other than that service was okay.

I was pleasantly surprised by the care and concern shown me during my call. Reignier (**) was SUPERIOR in assisting me. He even suggested my using a sling with my phone to help prevent dropping it so much since I have rheumatoid arthritis for which there's no cure. I did not know there was such a thing. I will certainly look for it. Finally, someone cared enough to suggest something that could help me with one of the debilitating issues of RA. That young man really made my day and renewed my faith in good customer service. I know what it should be. I worked in it back in the '60.

My experience was perfect called got my claim accepted paid my deductible and had my phone within couple of days. The customer service was excellent and very professional they were straight and to the point on what I needed.

iPhone 8. Assurant was satisfying and professional. I was happy that they were able to help me. I didn’t have to wait very long at all. I will recommend them to anyone whom would need to replace their device due to malfunction or damage. I want people to know that my experience was great. They took care of me, I don’t get to say that much because the service I receive from somebody else isn’t good. I just want to say Thank you.