Assurant Phone Insurance Reviews

The replacement phone is a newer model than the original claim. Which I am okay with an upgrade but it came from Broadtech, which is your FRU/XBM Carrier. It did not come with the correct nano SIM for the phone. The microSIM is too big. The offices are closed due to the COVID-19 pandemic and no new cell phone charger was provided seeing as the LG Stylo 3 used USB and the LG Stylo 4 uses the new C USB charger. I have not been able to go to the store with quarantine in place. I am paying for a line that I have no functioning cellphone assigned to.

First, this order went Great. This phone is nice. Activation was easy. 5 Star performance. However, I first ordered the replacement 6 weeks earlier. Assurant did not have my updated Address from TMobile. Nor did they gave my phone number attached to the damaged phone. Not my fault, but the customer always suffers. I just felt that Assurant was holding off so I would buy a new phone and they would not need to replace. Getting a replacement phone took 6 weeks. I spent over 20 hours on the phone waiting and talking to customer service.

Everything went very smooth and very fast with no issues at all getting the replacement phone setup and copied from the old phone. Sending the broken phone back was easy with the materials included with the replacement phone.

This is the 2nd time I filed about a Samsung issue and for the 2nd time I was passed from person to person who stated that my issue was not in their purview. In 2019, I needed replacement headphones due to a malfunction and received a replacement phone with no headphones in the mail. Today I wasted 30 minutes on the phone for an issue regarding returning an old phone that I received a replacement for. The phone was received at the warehouse but the system wasn't updated. Very frustrated with Samsung and Assurant.

Got a phone that was a little better than the one I had so I'm happy. Could've had a charger included though 'cause mine is messed up. LOL. They weren't kidding when they said the insurance covers the device.

When a call for customer service to find out about my device had a fit had been returned the damaged one. The operator was very unuseful unethical. She did not let me speak and spoke over me at every chance and opportunity. She had very unsatisfied, very upset with the kind of people they have working here.

Excellent. Everything was taken care of immediately. My phone came literally 36 hours later. Nikki complaints. Smooth customer service. The only thing I could not do is adjust the address. So I called in.

The process was smooth and easy. I first called the T-Mobile representative and she was patient and very helpful throughout our interaction, both in our initial call and also when calling Assurant to file the claim.

Claim process. I had a great experience. The form was easy to fill out. My claim was approved very quickly and my replacement was sent the next business day. The entire process was easy, convenient and quick.

The process was very easy, personnel was very helpful and made the process extremely easy to follow. Received the phone fast. I am glad that I got the protection 360 for all of my phones, makes it easy in the event of damage.

Filing a claim was very easy with Assurant. Both over the phone thru automated system and thru customer service. Both claims were accepted right away and shipped the same day. I received the new phone the next day!! Directions on switching over the information (old to new) and packaging to send back the older phone. I have 2 more claims to place (thanks Covid-19). Looking forward to a great customer service.

I submitted a claim for my cell phone; the screen was cracked when it was accidentally dropped. The claim was handle with ease and precision. I received my replacement phone within a couple days of filing the claim. The representative that handle the claim was very polite and handful when I called to give further information which they had requested.

The experience was good except I had problem of the system not recognizing my PIN number and has to ask assistance from T-Mobile Customer service. The customer service from Assurant and the payment process was smooth and fast.

Got ripped off!!! After buying a phone for almost $800 and paying insurance for 3 yrs. I was charged a $99 deductible for a refurbished phone that cost about $120. Have the phone for a few days now and it’s malfunctioning. Plus the process of filing the claim was exhausting!!!!

Due to the fact that my phone was not working during an already stressful time, it was great having the super professional customer service when I contacted Assurant. I was told that my new phone would arrive on Monday and like clockwork, it arrived! Happy me!

Last weekend I made a claim because my phone's touchscreen stopped working after it fell to the ground. Assurant approved the claim and sent me a replacement device last Monday and Tuesday I had my replacement phone. I am very pleased with the quick turn around time and the prepaid shipping to return my damaged device was a nice plus as well. I will definitely recommend Assurant to friends and family.

Phone stolen when my vehicle stolen. Hard but they did great. I been having hell during this time. I'm truck driver and she got my son phone quickly. Appreciate it. Very happy. Thanks. Would be very nice if they could fix missed and drop calls.

CRACKED IPAD SCREEN. The process was quick, efficient and pleasant. Was pleasantly surprised and so was my son who uses the iPad. We were both impressed. The iPad was received by him in about 24 hours, maybe less. Very impressed.

Very easy to do online, when I had to call in it was effortless and very easy. Received the replacement quickly. The replacement wasnt my exact phone that I had, had. The color was different but still functions the same.

I sent back my damaged device with the Fedex return label and packaging that was included with my replacement device. Fedex proof of delivery states it was returned, Assurant says it's not and that they are going to charge me for it. I contacted a rep and she said it was delivered and that it takes 3-5 days for processing, so I thought everything was fine until we received a letter stating Assurant did not receive my damaged device and will be charging us if we don't return it. Unbelievable.

I have had insurance on my phone for the past two years. My claim was approved immediately and I was told I would receive my replacement device within 24 hours. It has almost been two weeks since approval and I have yet to receive my replacement device. When I called back about not receiving my device, they said it was now on backorder. I read to them their policy if the current device was unavailable they were to send a comparable device instead. They told me Apple would not allow them to upgrade my device to the next version.

Assurant was a life saver for me. While on a business trip in Mexico City, I left my phone in a taxi cab and subsequently it was stolen. Assurant filed my claim. The same day it was reported and shipped a new phone which arrived two days later. I am very grateful for the attention and speed with which my claim was handled as my phone is my primary source in which I work and was able to get back to work quickly.

One plus 7T. My experience was satisfactory. The last customer representative was polite and understood my situation. He helped me to resolve my problems in a satisfactory manner. In two days I received the package with the new phone and I sent the old one next day.

Charging issue. The claim process online was quick and easy! Response time was great and product delivery was awesome! Took under 3 days to get replacement phone! Thank you! Also the return envelope was simple just had to put phone in and mail out..

My claim was easy to file, I got updated at every step of the claim process and on the shipment of my replacement phone. My replacement phone arrived in a very timely manner. I appreciated the manner and time which my claim was handled.

I dropped my phone in a parking lot, and then the car next to us hit the corner of the phone. I received my replacement phone very quickly and am extremely satisfied with how quickly the entire process took. I am more than willing to recommend your insurance to my family and friends. I am also pleased that it only cost me a ten dollar copay.

I had my phone stolen and when I called and started the insurance claim process it went well. I was told my new phone was going to be overnighted to me, it took 4 days to get it. Then when I came there was no sim card with it so it took me another 5 days to get a sim card and to use my phone. I was very unhappy with the process.

Damaged IPAD. Am satisfied with the claim process. The replacement device was received within the time frame indicated. I will be returning the damaged item in the packaging that the replacement item was received.

Broken phone and replacement. My husband was out of town working when he dropped and broke his phone. T-Mobile and Assurant were so very helpful in getting him a new phone quickly delivered to his hotel. They were fast and attentive.

The representative was very polite & patient. I didn't have the number at hand & she waited, and didn't show no sign of being impatient. Very good on her part. She told me how to proceed with the $10 payment which was easy.

When my cellphone broke, my claim was quick and easy to process. They called me on the phone for some info and were very pleasant to work with. I got my replacement device super fast. Very happy and thankful.

It was easy to reach someone. The representative listened to my problem, dealt with it immediately, explained clearly what needed to be done, and handled everything in a timely, systematic way. He was also very polite, asked if I had any questions, and made sure I knew what to do. Very efficient service.

The phone you sent was so bad I returned it with the phone that was broken. That was 3/26. Still waiting for a good phone. If I don't get a phone this week I will file a complaint with BBB.

Phone had moisture. Excellent. Customer service very nice, polite and very willing to help. Thank you very much. You are all very much appreciated. Thank you. It was very easy to send the phone back. My phone arrived the next day. Thank you.

iPhone replacement. My daughter lost her iPhone or more likely it was stolen, her boyfriend got her a cheap cellphone but she loved her iPhone, so I gave in and Assurant was very helpful, prompt, and professional. Thank you Assurant!

Phone replacement. Great services, always quick on response time for delivery, and for claim reviews. The site is easy to use, and easy to understand, never have had any trouble at all trying to figure it out. Thank you.

OnePlus HD1907 7T Silver 128GB T-Mobile. After being approved for a replacement, we didn't get a confirmation email. We had to call back three times after waiting 15 to 30 minutes to get someone on the phone to confirm and pay for the replacement. And, when we finally got someone on the phone, they couldn't find our account; we were transferred three more times before we were able to pay and confirm the replacement. The only reason this is a two star rating vs a one star rating is that everyone was pleasant, respectful, and the third person made sure to resolve the issue.

I've been waiting -not only- for my replacement advise arrival but an email confirming its shipping and arrival date. The $149.00 deductible fee was charged the same day -immediately- after I requested a replacement, so where is my replacement phone and at least a follow up call/email...

Very good customer service and really fast on getting approved and shipping is right on it! Was kinda worried about the service and quickness of shipping but really made me surprised. Thanks for great customer service and fastness of approval and shipping.

I received the iPhone in just 1 day. It was awesome, problem is the phone is locked, I never have the chance to use it is locked, it keep asking for a passcode and now not even asking anything, is locked, is useless, please send a phone and check the phone before and thank you.

I recieved my phone the next day after I paid my deductible. I would recommend Assurant to family, neighbors and anyone who has phone service. Thank you Assurant for being there for me to ease my pain when losing my device.

I placed my claim online and added payment method. After starting the claim I was never able to finish any other steps or process thru online. I placed claim on a Wednesday so it would arrive no later than Friday. And my claim was put on hold for needing an additional document. No one emailed or called for the document or to say there was an issue. I called in wondering why payment wasn't taken and then I was informed. I sent over additional documents needed and then payment was erased from being entered online. Long story short it ended up taking over a week to process. Got my replacement immediately but leading up to it was not helpful. Customers should be notified when needing additional paperwork or something occurs that stops the process from going smoothly without the phone calls. Hence the reason claims can be filed online. I shouldn't have had to call in to find out why my claim was delayed

Last time I needed to file a claim five years ago I walked into a T-Mobile store, told the employee my situation, and I went back a few days later to pick up a brand-spanking-new iPhone UPGRADED one model up, for a mere $6 fee. This time the store told me to phone in my claim. They asked $100 “deductible” for a 5-year-old iPhone 6s and sent me a refurbished iPhone 6s in a different box, not even a new charger or headphones! Talk about a difference in service from then to now! Will definitely be canceling this insurance. The two stars is for a speedy turnaround - 2 days.

My experience was ok. I felt like I shouldn't had to wait as long as I did to get my new phone. I hope if I have to file another claim it will be a lot quicker. Thank you for the help and stay safe with the coronavirus out there.

The replacement phone I received through Assurant insurance was defective as well. It's very difficult to hear from the receiver while talking. I would like to return this device as well. I didn't get to return earlier due to the pandemic going on in Illinois. Please allow my exchange without payment on defective phone.

I will never recommend this company to anyone. Worst experience ever. Customers care skill 0. Took a week to get my device because of error the lady on the phone did. I had to send bank statement to show proof of me paying the deductible. Still took a week. I call everyday twice a day.

Claim experience. I am exceedingly satisfied with the experience I have had with Assurant. The phone arrived promptly the next day and every agent I spoke to was extremely helpful. I appreciate this service.

The person that take care of my request was too professional, knowledge, and courteous. Shipment and delivered was quickly and safely. My device works perfectly. Tmobile is the best cellular company, no more Att, Sprint or PCS.

Exchanging phone. Very good service, very nice representative. I got service fast and accurate. No problems. If I had to choose this service all over again I surely would. Tyevtep was very courteous and was very professional.

The process was easy and simple. It didn’t take a long time for it to arrive at the UPS pickup location. When getting there I realized the process was very simple and it eased my nerves and sent away my worries.

I have ended my contract with T-Mobile thanks to Assurant insurance policy terms. Assurant didn't honor their end of the contract . They denied my claim after I have paid my insurance fee in a monthly basis.. Good Luck.

LG k30. Broken screen, it was easy to do over the internet and if I really had problems I could actually contact somebody. They are awesome. They do a good job to make sure everything is on the up-and-up so I highly recommend them.

I had put in a claim and the replacement device wasn't compatible with my medical device and I had to send the replacement back and request to get a phone that's compatible with my medical device and I am still waiting for my replacement phone. I had to keep calling back to check the status of my order and I am still waiting.

I received my replacement phone the next day and had T-Mobile transfer my information from my damaged phone to the new phone you sent me. I was very pleased with the quick turnaround you did making it possible to receive my new phone the next day.

Happy to receive phone in a timely manner. Very efficient service. Customer service rep. was very friendly and knowledgeable. Price was reasonable. Received great help at store. Did not have to pay to have phone activated. Happy about that.

My representative was the ideal rep. Her customer service skills are exceptional. The perfect blend of professionalism and personal care. Making the experience fast, efficient, and pleasant. Kudos to her.

Replaced broken back of an S7and within 24 hours, we got the new one! I tried to do the claim online but had some problems so called the Assurant number and it was very easy! Sent the broken one but still today, don't know if it was received...

It was replaced very timely. When I get calls on my replacement phone it is hard to understand what the caller is saying because it buzzes. Only when they are speaking, if I put my phone on speaker phone it will work just fine.

Phone issues.. now phone out of stock. The replacement they sent out had glitches. So they told me to send back the phone to get another phone sent out. Now my phone is outta stock and don't know when I'll have a phone again.

With isolation practices in place because of the current virus crisis, our electronic communications devices are more important than ever. When my telephone stopped functioning, I call Assurant to report it. The agents I spoke with asked me the appropriate questions and were very helpful answering my questions. They immediately sent me the claim form and provided clear instructions. Once the claim was approved, a replacement phone was on its way to me. In very little time it was up and operating so that I could use it for work and personal communications. Thank you, Assurant, for fast efficient and satisfying action.

My son received a replacement phone after losing on a bus. Approximately 6 weeks later during the beginning of the pandemic he was mugged by knife-point & the two men took everything he had on his person including his license & bank & credit cards. I contacted TMobile & they stayed on the line when your team compassionately assisted me with sending my son a replacement phone the next day. He is still waiting for DMV to turn around his license, 10 days & still waiting. I wish they were as understanding & compassionate as your company.

First of All I paid 15 dollars a month for over 5 years which is the price of a new phone and never had a claim.. I was shocked to hear that I had to pay 99 dollars to get a refurbished phone. Then I had to call twice to make sure the phone was going to be Shipped. Assured you will be ripped off and get horrible customer service.

I originally filed my claim on 03/20/2020 and was denied. I'll admit I made a mistake on the claim but Assurant honestly was no help. It wasn't until I contacted my service provider and they spoke with Assurant and the issue was resolved. Once I received my new device, I noticed it was damaged and called back same day. Spoke with representative and he was polite, once I returned damaged device he would send another and assured me they would thoroughly inspect the new one. I guess it must have been damaged once AGAIN during "transit" but this whole process took 11 days and I just decided never again will I use your services.

Assurant was quick to replace my damaged iPhone. I filed a claim and they responded within a day and I received my replacement within 2 days. Since we're quarantined due to COVID-19 I didn't think I was going to receive my replacement so quick. I was surprised. Thank you Assurant for your quick response.

Your staff was courteous and professional. The whole process was straightforward, streamlined and easy. I received my IPad without damage. I simply pulled out the Replacement, put in the old one and mailed it. Thank you.

I bought a brand new phone and started an insurance policy immed. As of course when my phone was damaged and I made a claim, your company sent me a refurbished piece of crap instead of a new phone. I can't stand your ** company. You're a bunch of thieving lying no good scam artists! You can all go to hell for being cheap money grabbing **, ** off and go bankrupt soon!!!! **!

A few issues and positives. Positives first. Assurant customer service is ALWAYS very nice human competent people to deal with. They are precise and get the job done correctly. They are as a whole, great people whole to deal with. Assurant has made a great move in its hiring process. I am not too keen with the high cost of replacing my device. Paying $49.00 for an insurance claim on a device that's not valued over $120.00, is exorbitant. Especially since that wasnt the initial cost. Its tier system for pricing changed the second month I had the device. When I got it the insurance replacement was at tier 1. It jumped to tier 2 and went from around $9 to $49.

Everything was quick and easy. Overall happy with the service. Just glad I was able to contact the insurance before my screen had completely stopped responding to touch since it started going black and glitching.

Update April 6 2020: Spoke with Rose from Assurant. She resolved the problem and shipped me a new replacement phone!! Thank you for the quick response!!

Rep was great, patient and knowledgeable. It was hours on hold but she was just great.. I was shot but got it done. The new phone came quickly and was happy I had insurance. It was still $99 but it could have been much worse without insurance. The automated system worked great also.

The whole process has been very disappointing. From the online process, customer service to being Double billed $99.00. Problem has yet to be resolved & will take another 10 days for them to research & hopefully get my refund. They want their phone back within the 10 days from delivery or they will charge me $1500. This is ridiculous. Not recommending this company or process.

When I received the new phone it had a crack. But it was smaller than my broken phone. But now it's acting up. I'm very much stressed at this point. I've tried reaching out but it's been hectic with all the lack of work and stress.

Screen had lines on the right side. Unable to answer calls, text etc. Color would fade in and out. Unable to use the device most of the time. Called customer service/spoke with agent and addressed the issue with the iPhone.

Taking a week and a half to process and the head pounding struggle ** it was to even begin the process with uploading an ID. I get you need to keep ** safe but having me re-upload a photo of it 7 times was ridiculous and the week long processing after is more than ridiculous.

Had a difficult time due mostly to not having knowledge of the procedures to make complete the claim. First off, because I am on the family plan with my daughter in law, who has all the information, and who was not able to respond as quickly or as accurately as was needed to proceed. Examples include not knowing the different pin numbers for T-Mobile, her not being able to remember the answers to her security questions and, of course, her not being able to respond promptly to my queries. Finally I just called you and spoke with a nice lady and who helped me get it all worked out.

Samsung Galaxy S8. The 1st phone call to a computer was a little crazy until it transferred me to a real person and everything after that went smoothly. The phone works great! I would recommend the service to my family and friends. Thanks for your help!

Not only was my card only charged a dollar but once I called because my phone never arrived was I told my account was only charged a dollar. Once I asked why? No one could tell me. Mind you that cost me $500 profit loss because I had no phone access to my customers. If I wouldn't have called I would have waited additional days to know my phone was never coming. I pay again and my phone got to me 2 days later not OVERNIGHT as promised. Horrible experience overall and hopefully I have to never use this company!!!!

Phone replacement. The agent we worked with for my T-Mobile phone was helpful and quick. He was friendly, clear about the process and my phone was delivered in 24 hours. The deductible cost was well worth the cost of the insurance! We had excellent service.

The process flow/operating procedures between TMobile and Assurant are not clear and their representatives don't seem to understand each other's process. To start with, I was on hold on the phone with TMobile or Assurant for a total of 6 HOURS while got passed back and forth between TMobile and Assurant about how to do a JUMP Upgrade; both sides claimed that the OTHER side had responsibility for certain parts but neither seemed sure who did what. The Assurant rep on the phone told me to initiate the claim to do a JUMP upgrade for a damaged phone, which I did online. I was trying to avoid going into a TMobile store due to the COVID pandemic. But then I realized I was getting nowhere.

My 8th grader was assaulted and robbed the day before so It was stolen. I filed a claim calling and paid the deductible $249. I was thinking It will be replaced with a brand new IPhone 11 since stolen iPhone was 11. I called Assurant and the representative said it was a re certified phone someone returned to Assurant. I asked why am I not getting a brand new phone and he said that they sent the one in their warehouse and cannot guarantee a brand new phone. I thought the reason I am paying insurance every month and paid a $249 deductible is to be replaced by a brand new device considering I just bought it. I think it is fraud the way these insurance company rip you off. I cancelled my policy. I got a refurbished phone. That is not right, please don’t get this insurance.

Just curious over the years as to Why doesnt the deductible price lower as the value of the phone decreases? Also how do one go about replacing the screen for insured devices rather than replacing the device and paying a deductible?

I loved how fast it took for my phone to get to my address. They weren’t joking when they mentioned that it was overnight shipping. To be more technical I suffered a freak accident where my phone was lost in a burning truck.

I cannot say enough wonderful things about my experience with Assurant Insurance! I have had to replace a couple of phones and the representatives have been so helpful and professional. The speed and efficiency of receiving my replacement phone was amazing! I highly recommend Assurant!

I had a great experience getting my damaged iPad replaced. The customer support person on the phone was very helpful and I received my new iPad extremely fast. You guys made an irritating process into a easy and painless process.

I’m very unhappy and extremely disappointed with Assurant. I submitted a claim and product was shipped by UPS. I never received my replacement. I contacted both Assurant and UPS immediately to report. It. I advised them that I never received my replacement and UPS advised I contact Assurant. In doing so I explained my situation that I’m a single father with a daughter at home and I’m a fireman who needs to have a phone at all times for emergencies and for home. I was told I had to wait 14 business days from the time a tracer would be put on the device for an investigation. UPS says they are backed up and it can take 30-45 days to respond.

Lost/Stolen phone. Everything went well except when filling up the claim, in completing the incident. Every time I finished completing the incident report, every time I click the NEXT button, " SYSTEM ERROR" appears So I couldn't finish and submit the form. I think I attempted a dozen times or so to complete the claim online. Until I decided to call Tmobile and spoke to a live representative then approved my claim.

My experience has been a ZERO. This has been horrible. I cracked my phone camera. Went online and filed a claim. Then got a message it couldn't be processed so I had to call. Went thru the process again with an agent. I voiced my concern. I had already entered payment information online and if I gave her my card information again I felt like my account would be double charge. I was assured this WOULD NOT happen. Guess what - IT DID. I had to upload proof from my bank TWICE to show it had hit my account. Neither time did I get a call asking for additional information.. I was having to call and get updates. FINALLY got an email a week later saying I would be refunded - but that still hasn't happened.

Phone was dropped and broke, I have several phones on my plan so I've had several claims on phones. Assurant has been very helpful as well as easy to use. I am very happy with their service and would recommend them to anyone.

Replacement phone. Badddd service. I wish Tmobile does their service in house. Waited 10 days to get a phone that was not similar to what I had. Rip off. After waiting for days to get an answer your rep lied to me and told me information that was not true.

I've been in. The hospital and my friend said that my replacement phone was never delivered. This is the first chance I got to let you know. The tracking number says it was though. Please let me know what's happening.

I went to T-Mobile store for assistance. The store rep was very friendly and helpful. She made me aware that I had only cracked the screen protector and not my screen. She helped me order a new one and explained the process of receiving it. I received it in a timely manner.

Updated on 04/08/2020: FedEx states phone was delivered March 24. It was stolen from the home I had you send it to in Superior Wisconsin. No one at that address admits they have it, nor ever saw it. I will not pay for this! I will be closing my T-Mobile account, and canceling my credit card with my bank if this is not resolved by Friday April 10, 2020. This can harm my credit report, but that is trivial to me.

Phone screen was accidentally damaged by a car. The process for exchange was fairly simple. The new product arrived timely. I was notified when they received the defective product. The deductible was reasonable on a high end phone.

I am highly disappointed because I wanted to replace the glow colored Samsung Galaxy Note 10 Plus and I received a white colored phone. I think it is crazy that you guys don't guarantee that your customers will receive the same phone that they originally purchased. I will most likely be canceling my Assurant coverage because if I am returning a specific color phone that is the one I hope to receive as the replacement, not just whatever you have in the warehouse.

Very unhappy. I have been paying the insurance with the understanding that if anything happens to my phone it was going to be replaced with a new one not with a refurbished. I could have easily going to any phone shop repair and replace my corner cracked screen, maybe it was going to be cheaper than the co pay. I have been trying to get in touch with you guys and because the issue going on in the country it has been impossible to reach you.

Filed a claim after being told my deductible was $50, when it was $100, then get a replacement phone that is broken. I have 5 kids, in a global pandemic, called to get another replacement and they said I have to wait to get the new broken phone shipped back before they send another and I still haven't received the new shipping package to even send it back! Over a week without a phone and 3 babies in daycare. So not ok! After I receive my phone..if I do, I will be calling BBB and cancelling my plan. Disappointed is an understatement.

I have been paying for insurance on my phone for over 3 years so I have paid enough to buy a new phone. This was the first claim I made and I was told when I went into the T-Mobile store on Tuesday that I would have my phone the next day. I didn't receive my phone until late Friday night. I called several times and I was told that they couldn't verify my home address. This has been my billing address for over 3 years. If I hadn't kept calling in I don't know when I would have received it. The last person I spoke with was the only one who did what she said she was going to do and fixed the problem. I would give her a 5. I give Assurant a 1.

I’m totally satisfied with the service and definitely recommend to others! Even I had a hard time with the shipping, Assurant was very responsible to receiving my call and taking word seriously. Best insurance company I have ever had! I’m so happy! Thanks again!

Customer service was good. Got the phone a day late. Had already shipped out for military. Had to have it shipped to base address. That's why it is late being shipped back. Hope I dont get charged a late fee.

Phone replacement. Super easy, not hard to process, very fast as well. I will encourage everyone to use Assurant Phone Insurance whenever possible. The website was very easy to navigate. I would not use anything else.

Fast. Respond no problem???? Went on line and I don't have any problem. Fast delivery. The box come with the return label. Just stick the label on the same box, bring it to the post office and all set.

After my phone was stolen, I processed a claim with Assurant and paid $150 deductible for the claim, to get a replacement phone. On receiving the phone, it was not working properly. The speaker not working, the power button not working right, and screen flicker. I called assurant the day after the I received it and explained the problem. I was told that nothing they could do!!! After charging me a $150 deductible, they sent me a broken phone!!! This is insurance fraud. **

I was able to get through the claim process very easily. Whenever I spoke to a representative they were friendly, professional, and extremely helpful. Also, unlike every other business I've called recently, I was not on hold forever. In fact, a person answered right away. With the corona virus that was a welcomed pleasure because I wanted to get my replacement tablet as soon as possible. Hopefully I wont have to, but if I need to replace a device, Assurant is the choice hands down.

Perfect service. We are very happy with the service. Very quick and simple to file the claim. I would recommend this to anybody. We have had it for about 2 years and every time has been quick and simple.

Everything was Great, arrived quickly, The Customer service was awesome in these tough times we are in right now. I definitely recommend having insurance on your phone, you never know if you might lose it!!!

Everything was good. Customer representative was excellent on service. I received my phone three days after the next day service and was charged $17 for activation on the replacement phone. Other than that service was good. Thanks.

When speaking to a couple of your supervisors none were helpful in finding my iPhone. Changing the billing address due to an error on yalls part on changing the billing city on the label. I was stressed to contact the FedEx, knowing that shipper is the only one to be able to change this contact. I was hung up on multiple times, multiple times! Over the course of 2 days of calling. I would not recommend this to anyone with a pulse. 'Cause I almost got screwed out of a phone and I had to travel over an hour to attempt to pick up this phone, at a holding facility. With the potential of not even being able to receive it due to “shippers denied receiver being able to pick it up at a facility.” If you were in this me, you wouldn’t recommend as well.

I had a great experience and even though we are going through a crisis right now my phone was delivered promptly especially knowing that it could have taken longer due to the closings of some companies.

With my previous company replacing a phone would have been much more complicated, not to mention more expensive. I really appreciate how easy you made this process. I currently would not change anything you are doing. Thank you.

The service was very fast and the new phone arrived the next day. I am very pleased with the transaction. The color of the device is different than my original, I was disappointed because my old device has more value being the Auro Glo. The new device is white and holds less retail value. Other than that, I'm satisfied.

Assurant is investigating about the delivered of the replacement device which I did not receive and got an email saying it will take 10-14 days. Deductible was already charged but no update or phone. Called customer service but not answering because of the pandemic. What do I do now?

I would not recommend this insurance company to anyone. I waited a week for my replacement phone and when I FINALLY got it you couldn't even use it because they had assigned the phone to someone else. Then I had to wait 3 days just to get a return label to send it back so they would send me another replacement phone. And now it's going on 2 weeks and I still haven't gotten a phone. I'm having to borrow my daughters.

My replacement cell phone came very fast, but had a small crack in the upper-left of the screen. We got it activated immediately and just after we left the T-mobile store, my daughter noticed it. We turned right around and went back to the store where they check it and confirmed it was crack. We need to return it and get another one. But due to COVID, no one has been able to help is. Please advise.

I was trying to get a replacement iphone thru my 360protection plan with Tmobile. I was connected to Assurant who then connected me to Apple. The last time I had issues with my phone and needed a replacement, Assurant handled the replacement and did not outsource it to Apple. Apple requires a credit to hold the full amount of the replacement... I don't think this is how the insurance I pay for each month thru tmobile is suppose to be handled. After speaking with a supervisor, Assurant processed my claim and sent the replacement phone. I paid the $99 and the phone was sent. Idk why it couldn't have been handled this way to begin with...like it's been handled in the past without outsourcing it to Apple. This had made me rethink having the insurance on the IPhone any longer.

Employees of yours asked for me to submit some critical information which I had done twice and both times rejected due to incompetent employees. I sent the exact same information for the third time with a long email explaining exactly where the information is located on the document sent. The process took a week just to get my file claimed and accepted. Completely unacceptable as a business. Frustrating and annoying.

I recently damaged my phone while working. A brake drum fell on my leg and hit the phone that was in my pocket. I went online to file the claim for my phone, and was astonished at how quickly the new phone was sent to me. Outstanding service since my phone is my lifeline for work.

I was sent the wrong phone and they tried faxing me a pre-paid label because my printer was broken and I couldn't even get a fax from them. After 3 days I got my printer fixed and printed the return label and sent you the phone. Now I'm waiting to see if I get my phone.

Assurant replaced my damaged Samsung Galaxy S8 Plus smart phone in a very timely manner, where I received the replacement device within 2 days of making the claim. Even better was the fact that the COVID-19 coronavirus is affecting worker logistics across the nation, so more kudos to Assurant for still being able to act in such a timely manner.

When my 11 year old broke her cell phone, I thought that I would have to pay full price for a new one. She needed a new phone to let me know that she was home from school. She needed a new phone so that I could stay in touch when I am not around her. That was not an option! A new phone was not in my budget! I am glad that I had insurance. Assurant came through, y'all! The lady on the phone was so nice, professional and well knowledgeable. A few questions & steps and a new phone was on the way. We got the phone the next day in fact! I am one happy customer. Y'all need to call Assurant!!!

The first person I spoke with a guy dont remember name didnt let me know in advance I would need to pay in advance for the order which was little irritating after going thru all the Q&A's so I had to call back and do it again with a more helpful lady this time. Got it done, the phone came in a timely manner but it was difficult to swap stuff from phone to phone mostly due to the virus shutting down the stores I could have got help from. I dealt with T-Mobile several times on the phone for help but they at least 2 of the reps told me the wrong app to download which was Smart Switch. That was not correct app. So after 4 calls to t-mobile I had referred to Youtube and got the correct swapping app for an LLG phone. Talk about sad training on their part.

Lost my phone, sucks obviously. Requested a new one with insurance. Maybe I'm wrong but I'm pretty sure insurance used to replace all the things lost with the phone? Like a case, screen protector, sd card... you know the true cost of replacing one. So that's disappointing, but the timing is what really upset me most. It took 4 full days for me to receive the new phone. Overnighted? Sure it was. Then when the phone showed up I had to make a call to activate it, which I couldn't do without an activated phone. What a royal pain in the arse.

The store can't activate the phone. They said it is a T-mobile cell. I waited more than 3 business days, which you told me to do. I have Metro PCS. I already pay for it. So all I need is a new paper by email to send you that cell, and you send me another one without any new fees. I can't do it online because I have to pay again. I am not doing it. If that does not get resolved, I will be contacting the AG in my state. I have been calling and you have been giving me the runaround. You should have everything documented in your file. Your agents don't know what they are doing. I explained myself many times to them. This is crazy. I paid so I need a functional cell.

My LG Stylo 2 was replaced with a lg stylo 4 & that was great. However, when I received it I didn't receive the charging cord with it, which was different from its predecessor. I called Assurant & they sent me a cord within 2 or 3 days. Well I'm glad the phone arrived fully charged, the 2 or 3 days were after the weekend. Also, I had previously been informed that I could have received either the lg stylo 4 or 5 since the deductible was the same, so how come I couldn't receive a 5? I am thankful for the stylo 4 but would have loved to have received a 5.

The customer service representatives were very understanding & patient, this made for the call & replacement process very smooth. I was never given a hard time about what happened to my phone. The deductible payment is very affordable too.

We are lifelong team mobile customers! They have always came through for us when we needed them most! And it is so comforting to know that they work with dependable companies like Assurant to make sure our phones and devices are always running properly! Thanks again!

Only problem was confusion about phone involved...took a long time to figure it out. After quite a few days it was finally resolved. Had to talk to too many departments to get resolved. One dept gave up too fast and refused to approve claim.

I was very pleased with Assurant processing a claim on our phone. The process was extremely easy and a new phone was in our hands the next day. I would recommend Assurant insurance when purchasing your phone.

I sent the damaged phone back and unfortunately it was sent to T-Mobile instead of Assurant; this is what I am being told by T-mobile - which is causing me a huge headache right now. I am being told I made the mistake of sending it to the wrong address, but that is not true. With the replacement phone came a white pouch to place the damaged phone in, the mail to address was already on the pouch. I only had to write my return address; how is that my fault? Now I have to deal with this in the middle of this covid19 pandemic.

Dropped my cell phone cracking the screen, and the speaker wasn't performing properly. Contacted Assurant about my damaged cell phone, phone was replaced by the next day!! Very satisfied with the service.

I have been trying to file a claim to repair my phone but something happened when I was trying to put in my payment information. I tried to call and received no response. Even when I sent an email, I received this survey.

Delivery was rapid and accurate. The only thing that I had a problem with, was I didn’t receive any charger and earphones for the two hundred and fifty dollars that I paid. All in all you guys did a wonderful job.

Replacement device. I had a very unpleasant experience. I spoke with a young lady "Blessings" is what she said her name was who had a horrible Attitude!!! I asked her several questions because she was giving me misinformation and she replied "Oh my God"!!! She was giving me wrong info. "I see you have already made your payment" (which I had not). "Go into the store and pick out a device." The stores in my area were closed! Horrible customer service with wrong information!

The replacements always come so super fast (which is so appreciated) and Tmobile customer service is always so helpful and amazing, so I'm so grateful to how much you all care about the customers. Thank you so much!

Cracked screen. The people Did great job helping me with my claim. Wish I didn't have to pay a $100 deductible since I pay for the insurance every month but it's what it is.. Things are the way they are and I have to accept that at least I got a new phone with no cracks on it...

I was told by Tmobile (salesperson) Lu that when I contacted you I would be dealing with AppleCare - which I pay for. I was not disappointed with the service, but you should make sure you are not misrepresented.

It was a little problem getting through on the phone. Other than that everything else was good. Thank you and they didn't overnight. It took them 2 days but I have no complaints with everythings coming on. The return was easy to do. Took km to posted office with no problems. Thank you.

They sent new a replacement phone alright. Someone else's garbage is more like it. It came in the mail within 24 hours which was great. The FIRST phone that was sent was not working properly, speaker cracking like cb radio and Would not connect to data. On the phone with them for 2 days, solution, send ANOTHER replacement phone. I wait 3 days this time. Activate yet ANOTHER USED phone only to find that the speaker on this phone is so super quiet that I can't even hear anyone so I Try putting it on speakerphone only to have to hold it up to the side of my head so that I can hear. THIS phone will not connect to data either.

I called to get a replacement device for my Samsung Tab A SM-T295 2019 tablet. The customer service rep. put the wrong device on the information page (Samsung Tab T387T 2018 model), this is what was sent. I called to tell them don’t send my and old model send me what I have already. I was told by Micheal on 3/20/20, "Send it back and we will give the same model or newer, when we receive it". He didn’t even tell me about a return label. I go to USPS they said they need a return label on it, I call back. I was told, "Go in the on the website. Get the return label". ** on the label.

S8 replacement. The process or ordering and receiving a phone went very smoothly. However, the phone is having technical difficulties with texting and will close out the app completely. I'm hoping that you all can help me to remedy this situation.

Samsung phone replacement. Never had deductibles when with ATT. Had to go to store to get phone number reinstated. Thought you were cheaper but now not so much. Did get phone promptly once had deductible.

The agent on the phone was polite, knowledgeable and professional. My questions were answered and the replacement tablet arrived 2 days later. It's was surprisingly easy and supportive, not adversarial as I have had with other companies in the past.

The agent that handled my over the phone claim was phenomenal. He was friendly, patient and efficient. My order was shipped out that same day and arrived the next day. I would highly recommend your services based on my experience with your agent.

I called for a replacement of my damaged device. The lady on the phone was very helpful and my concerns were solve. I am very pleased with the customer service I received. Thank you very much for helping me.

Made a claim for a broken screen only to find out it was my screen protector and not my phone. When I called and talked to the CSR and explained what happened, he was very friendly and told me what to do to return the unused phone.

I called and was very easy to do the claim. I received a confirmation e-mail and a link to track my new iPad right away. Received the iPad when promised. I am very impressed with their customer service. Happy Customer Here! Thank you. :)

I filed a claim over the phone with a courteous, professional, knowledgeable representative. The device arrived the next day as promised. Only problem - I had to purchase a charger since none came with it.

I was very happy with the way my recent claim was handled by Assurant. My claim was approved same day and the phone arrived the next day. That made my daughter happy because she was lost without her phone. Thank you for the great service. Definitely will recommend your service to friends and will continue using it for all our devices.

Excellent service. However my original phone was returned to you because you don't deliver to Post Office Box. Yet you supply a self addressed return envelope with tracking via USPS...so I had to wait another two days.

It took over a week to get the paper to sign to even get the new phone shipped. I had to get an old phone going until the new one came in. Something that would help my experience is to have the replacement phones in the stores instead of getting shipped out in a process that takes about 2 weeks. It would be a lot more impressive if I could get a replacement phone in an hour or so instead of 2 weeks.

Replace broken iPhone. Went well after all documentation was submitted. Customer service was very helpful and received replacement very quickly. Return information was clear and easy to follow. Was very happy with the replacement.

Damaged screen. Received refurbished replacement next day and it works exceptionally well. Haven't had any issues other than having to enter passwords for all accounts. Returned damaged phone in postage paid envelope.

I needed to replace my LG V30 due to cracked screen. Lady helping me was courteous and helpful. She walked me through the process which was simple. She was able to replace my phone in kind which was great.

Stolen phone. Easy process, copay was a bit high, but the transaction was simple. The representative was kind and understanding regarding the situation. The replacement arrived in a timely manner, and there was no hassle in setting up the new device.

You sent me a replacement phone but you included the wrong Sim Card. It is too big and does not fit flushed on sim tray. I have try going to 3 different T-Mobile but every store is closed due to the coronavirus, so now I don't have access to the telephone and other features. I am very frustrated.

I placed a claim in November. They sent out a 7 plus Iphone. The phone updated. Didn’t come back on so I sent that phone back. They sent me a discontinued iphone that was so hot it could’ve blown up. I sent that back. Now they sending me another. Can’t get it because they didn’t put the correct address in the phone. I am mad as hell, unsatisfied and now I have to wait until Fedex send it back to them in order to get another one. They keep saying sorry but honestly but nothing is being done about it. I don’t even know why I’m passing the deductible if I keep having problems.

My replacement device, once the claim was filed, was incredibly fast. However, I had to jump through hoops to actually file it. Initially, I tried to file a claim in store. It was going to be classified as a mechanical issue and cost me $5, but for some reason the insurance had an old IMEI, so the store could not complete the process. When I called in, the advisor classified it as accidental damage and charged me $99. I was not very happy about that, but I needed the phone.

Excellent, prompt, professional service. Would reccomend this phone insurance to anyone..It's the second time I have used them, this and the claims always go flawlessly. Samsung S10 fell and cracked, thank you Assurant.

I was so upset when I had my, Galaxy Note 10 plus + 5G, stolen but had a brand new one the very next day after paying my deductible; which was actually quite reasonably priced if I might add. The monthly amount is definitely worth paying.

Service was very fast and the person who attended me was very kind. I received my phone the next day and the phone was in great condition. I just had to pay the difference for the insurance. So very satisfied.

I dropped my phone and the screen cracked so called and they took care of it. I got the replaced phone in three days, and set was done and so far phone is working great. So pretty happy with it although it cost me 100 dollars.

Phone replacement. I had to file a claim for a missing phone and I received excellent customer service! Did not have any difficulties during the process. Fast and reliable service. I appreciate all you do. Thank you!

They send me a damaged phone and not just that my stepfather had to pay $250 for this phone that does not work even though he pays his insurance every month and that’s not the only problem is one of the cheapest iPhone, which is the iPhone XR. This is unacceptable. I have 3 days trying to get in contact with them and when I got in contact they transferred me like 3 times and haven’t help me yet.

Getting the claim done online was surprisingly very easy to do. I recommend everyone to file claims online. It’s faster and easier than calling the toll free number. Absolutely no need to call customer service.

The customer service representative was very helpful. He handled my claim and even helped with a previous claim that had not been finalized. I received my replacement phone. We received the phone and is now working. Thank you.

My phone was stolen on March 6 and I filed my claim on March 11 for a replacement Motorola 7 Power. My phone and number had been a recent add-on to the account of Mr. Brent **, a friend of mine. I filled out the online claim form as directed and upon submitting it received a message stating that ID verification was needed. I had used my debit card to pay the deductible and figured that the verification request pertained to the charge, as I have experienced some fraudulent activity on my debit card in recent months.

The experience with the devices and the multiple representatives I spoke to has left me with the desire to no longer do business with your company. I specified that I did not want a re-certified devices and that was exactly what I received. My packaging was un-tampered with but somehow the box where the devices was stored had been opened and repackage (I believe in the warehouse).

This was the worst experience I have ever had with insurance. They sent via UPS with no delivery confirmation. The driver left it in a rain storm in an unsecured location. They will not resend to the address with delivery confirmation. I have received no refund and no updates. Never use Assurant. They are awful and disorganized and don't care about their customers. I blame Metro PCS as well for contracting with them and as usual UPS cannot handle quick shipping or basic critical thought at delivery.

My screen broke when I dropped my phone and I called and had a new phone that next morning, in under 24 hours... Fast and reliable... Only $100 deductible and the phone was out before 8pm and in my hands before 10am the next morning. Great job guys... Oh I can't live without my Note 10 plus... Thank you.

My husband dropped his phone and the screen shattered. The very next day I made a claim and was told my replacement phone would arrive the next day. A claim was made for the wrong phone so I had to wait 24 hours for them to cancel the claim so I could re enter the claim. When I filed the claim for the second time, they then told me I had to wait another 24 hours for it to be reviewed. After I waited for that 24 hours I called and they told me I had to wait another 24 hours because they couldn't "figure out what the problem was."

I had a terrible experience with Assurant, it took forever for them to approve my claim, due to me buying my phone through Samsung. They wanted to know every detail which was fine with me but, I sent everything that they needed to know from Samsung directly and they still gave me a hard time asking for the color of the phone, the IMEI and and the store I brought the phone from. I let Assurant know that it was bought online and I did not buy the phone at a store. They put so much emphasis on the color of the phone and they still gave me a ugly phone color.??? It took 8 days for me to receive my phone which put my business in a messed up situation.

It was a smooth process, Instructions were easy to follow. Service was prompt. The only negative is that the new phone has a few small bubbles on the screen. Also it would have been helpful to provide more info or a link on how to transfer my data from the old phone to the new one.

This was a very frustrating process to say the least starting with the Xfinity Branch but the process to obtain my replacement was the easiest portion of the entire deboggle. However, I cannot get to the FedEx store to send it back until this virus stuff is on the mend. It is boxed and ready to go if you want to have FEDEX pick it up at my home. Please advise. Lori **.

Great Service. Fast service, however they only covered the phone and not the case! It would have been beneficial to know in advance that they don't cover the cases. Now I have an added expense. Bummer!

The battery life is garbage on this phone and will probably end up needing it replace with a new one soon. Even my old phone that I lost was a little over a year old and I could go 2 days before needing to charge. This one came off the charger at 5am today. It’s now noon and down to 34%.

S8 replacement. The process was very straightforward. Our sales rep that takes care of us gave very good information as to what to do to have a quick easy transaction. The phone arrived quickly and I visited the actual store and they assisted me. All went very well.

My replacement note 8 came with cheap replacement parts used to refurbish the phone. The screen had an air gap between the LCD and the new cheap plastic screen. It had hairline scratches on it already as well. I was upset about the quality of the replacement and called to let them know. They said they would try to make sure my new replacement was of better quality, as they didn't have any "new" devices. Then I received a "NEW" device in the mail. I was beyond happy when I saw that my phone was replaced with something of equal quality as the $1000 phone I sent in.

I gave my package to a USPS driver on March 14th at 5:01pm. My pick up # **. I also took a picture of the driver's truck since he said he was unable to scan the package.. I called the usps customer service. They confirmed it was picked up and they started a package search case #**. They are advising package was shipped. Now your company is trying to charge me!

I went to Apple first. They diagnosed it (The WiFi internally was shot) and I went to T-Mobile who told me I needed to go through Assurant as that’s where my protection was through with them. So I called and explained my issue to a representative who at the time was fantastic but at the end of the call she informed me that my deductible would be 100 dollars (Versus the 5 dollars the T-Mobile associate had told me). I was flustered and confused and ended the call with claims that I had to figure money out. I looked up the claim and was surprised to see the phone was listed as Physically damaged.

My Google Pixel battery got super hot, warped the phone and shut down the entire system. Was not able to get it back. I did get a replacement, but I was on the phone for an inordinately long period of time with a person that most likely was new. I ended up asking to speak to a manager and got my google pixel 3 replacement. Didn't receive it as quickly as I would have liked, but I did get it. Grateful.

They took forever to do my claim. Almost two weeks. I had to call them 4 times. They charged me $145 for my claim on a broken screen on an S7 edge. I thought it was that expensive because they where going to replace it with a newer model but no it was an S7 Edge, Samsung already released another 4 flagship models after the S7 Edge. I'm ok with that ph but I could have bought a refurbished S7 Edge for a lot less than that online. It should have been cheaper since I been paying on this useless insurance for years.

Have claim going on. Refuse to pay it. Water damage. Talk to sup over claim. Said was to get back to. Never call. I going to seek counseling from. A lawyer. Bad faith claim or some can call me. ** Joshua **.

Replacement Note 8. Excellent customer service and quick delivery of my new phone. Thanks to all. The new phone or replacement phone look like new and easy set up of all my apps and downloading from my old phone.

I called and reported that I received a broken replacement phone. This screen is completely crack. I have reported this several times and have been unsuccessful. The exterior of the phone is in good condition but the replacement phone screen have scratches and cracks.

It was easy call and the representative helped without any hard time. I called and gave information and done in few minutes. The wait time was minimal as well so I didn't had to hold for too long. Awesome service.

Wonderful professional service. Phone arrived quickly. The customer service representative was fantastic. I highly recommend this company. They explained the process and I was able to get the claim processed in less than an hour. Thank you for such great customer service.

The claim was submitted on March 4, 2020. After numerous phone calls and rejection emails. I finally had to get T-Mobile involved. I was floored at the fact that this company is representing T-Mobile and none of the countless number of representatives I spoke with knew the formatting of the online billing document we the customer receive each month. I was never given a clear reason for the rejection, until after approximately the 4th or 5th person I spoke to. After I was 20 min. late for work, because the rep was trying to figure out what was going on, I had to get the help of a T-Mobile rep.