Assurant Phone Insurance Reviews

The whole process was a nightmare. It took almost 2 weeks to finally get the replacement and after calling 4 times (each time telling me they forgot to ask about something). I was appalled how I was spoken to by the last representative as well. He was rude and he belittled me (but spoke to my husband with respect). I will never recommend anyone use this company.

Rude customer service. They are not really understanding when it comes to your needs. I had to argue with a rep and then called my wireless company to handled the situation before getting my lawyer involved.

I'm dissatisfied with the replacement. It's a bad deal. I paid $16/month for 2 years plus another $100 down for a free refurbished cell phone that doesn't work well. That's $1664 for a phone that frequently drops calls, shuts down, has trouble loading pages from wifi or even connecting to wifi. I'm going to send it back. I'm also not going to pay the insurance protection to T-Mobile. It's simply not worth it. Thank you.

I did an insurance claim and they told me that I would be getting a refurbished device. Ok I received my device. Ups set it up and couldn't hear on the phone. It kepted lighting up and going dark, screen moving. I called in about it. They said I have to send this one back before I can get another one but I would like a brand-new phone. I pay insurance every month therefore if something happens to device I should be able to get a new phone and not a refurbished phone???? Very very very upset customer.

Assurant was a pleasure to deal with. They made the process of getting my broken phone replaced easy! Customer service was professional. The phone they sent is working well and I am grateful to have a working phone.

I was having issues doing my claim online. So I called the 1-800 number & the agent who helped me had no problem of taking care of everything over the phone. I received the replacement the next afternoon.

I cracked my screen to my phone. I called them at 4pm. They delivered my new phone the next day at 10am to me. That is less than 12 hours. I couldn't be more pleased with how quickly they got it to me.???

Sent broken device back via return envelope from T Mobile which was received August 3, 2020. Noticed a $209 no return fee on our last T-Mobile bill. Assurant just decided to charge us & hope we didn't notice. SCAM! SHAME!

It’s not even worth describe the worst people that you employ for this service, been on the phone for over 3 1/2 hrs for a phone replacement, even when we paid for a service we don’t get the assistance needed.

I'm thankful for having this company. I was taken care of as soon as possible. Customer service agent was very understandable about my situation knowing I was 9 months pregnant without a phone, knowing how unsafe that could be for me and my unborn child in case of an emergency. Thank you.

My whole experience was so terrible MetroPCS had to deal with all the complaints and working with a manager of a store to rectify the the situation. I've since dropped the insurance, making complaint to MetroPCS corporate and will never do business with you again.

Very easy website to use, just say what happened to the phone and when it happened. I had to contact customer service but the lady was very nice and helpful. Received our replacement phones the next day.

My phone was reported as lost. Police recovered phone. Phone is being sent back to me. Assurant replaced phone. Assurant wants phone back. Assurant (owner) agree. Lost phone cost $175.00 to replace. Lost phone cost $175.00 nothing to return. Broken phone cost $100.00 returning phone. Found phone by police (is a phone returned). Why!!! Do I not get a refund of $75.00. When you get a phone back why not return $75.00. Found phone and broken phone {you still get back a phone}. My rating of Assurant insurance is on a scale of 1 thru 10 is minus 10.

I was Sent someone else's phone along with all their information. Called to resolve problem. Was told new phone would be sent out once the wrong phone was in transit...Waited 3 days and called back...no phone was in transit because whoever was supposed to follow up did not do their job. Been without a phone for 10 days...Still waiting!

The claim process was super easy and I received the phone within a day, however this phone is no better than the one I replaced. I had the first phone two year and I only had to charge it about every 10 day up until the last 6 month of owning it, then I had to charge it daily. Hence the warranty return. Why did I pay $100.00 just to have to charge it daily again?

The experience was great, everything went smoothly, no surprises. I would highly recommend to anyone. The representatives I spoke to were all professional and courteous. The great thing is that the phone was replaced in 24 hours.

I broke my phone on a Monday dropping out of my pocket basically breaking the LED as it fell down my staircase. I filed a claim late in the night (I recommend doing as early in the day as possible!). The next morning my device was shipped and then delivered to my front door the day after. It was a very fast process which also thanks to the company got an extra charging cord and charging cube! (Which we all know aren't that cheap!) If I had to sum it up in one sentence it is this following one. Assurant will be recommend to my family and friends for they truly understand their customers and their sometimes hectic lives. Thank you Assurant.

I filed my claim around 4pm the day my phone was damaged and I got notified before 2pm the next day that my new phone had arrived. Filing my claim was quick and easy and I seriously can't believe how quickly I had my new phone. Thanks!

So like an idiot I got my phone wet at a lake. I filed my claim and within an hour it was approved for me to get a brand new phone. It arrived literally the next day and was incredibly easy to get up and running.

I’ve worked with Assurant on several occasions for years considering I work with a company whose customers they insure. Having to deal with my own experiences the last 3 months has lead me to this review today. Assurant customer service reps are by far the rudest most unfriendly and unprofessional reps I have ever had contact with. Every rep I have spoken with has made it very clear they hate their job. Assurant as a company and the policies they hold is fine but the reps they hire need to all be fired or micro managed more. There is no reason for all of them to be so damn rude. I hope this review is not overlooked but taken into consideration as your reps are the face of the company.

Phone had screen damage and needed to be replaced. Called and placed claim easily. Phone was sent in a timely manner considering a holiday. Very straightforward instructions to switch over to new phone. Return made simple with prepaid packaging sent for return. Very satisfactory experience!

The cell damage from three years of usage. Thank you for serving me in a very timely matter and I really appreciate it. Would like the truth or a lie. I have thirty words to type just to say thank you. It should be a customer's will to speak freely and encourage to do something that doesn't want to do.

I needed a replacement phone due to a cracked screen. I filed the claim online. The online process was easy to follow, and I had no issues filing the claim itself. I filed the claim on a Friday, and I had the new phone on Monday before noon. The whole process was quick and easy.

Process was quick and painless. Took minimal amount of time. Representatives were all knowledgeable, very pleasant and polite. I had a new phone back in my hands in a blink of an eye. Return of the damaged phone was quick and easy.

I had a horrible experience, the staff was not educated on the policies so I heard 3 different things about my claim from different agents. The supervisor I spoke with was rude and acted as if he couldn’t assist in any way. Thank God I had a T-Mobile rep on the line the whole time helping me out or I wouldn’t have received my new phone.

The replacement phone err speaker doesn’t work. The only way to have a conversation is on speaker? It’s my daughter's phone. It didn’t work the day she got it. Please call me at **. Please let me know next steps.

The online process for a replacement phone was quick and easy. I received my phone in a few days and activation was easy as well. All my info was transferred like it was my previous phone. I'm happy with my new phone.

I found the agent that handled our claim was very knowledgeable, friendly and very professional. I received the new phone when the agent promised and in a very secured box. I just consulted with the personnel at T'Mobile to properly operate the new phone. Thank so much.

This company is now asking for your Date of Birth and a copy of both sides of your driver's license/ ID when you make a claim. This is over reach for a company to ask for. We canceled insurance. It looks they have been hacked in the past.

I was very pleased with the quick action to my needs. Quickly transferred to the right person. Also understood that I am not very technical and took care of my needs quickly. Nice and friendly personnel. I am so happy with T Mobile.

My experience was a disaster. I had a Note 5 which was awesome for years and Assurant sent me the worst phone which is the Samsung 7 Edge and I am familiar with this phone because my family member have one. My replacement phone, the alarm didn't go off when it's supposed to. I can't swipe to answer calls sometimes, I have to restart it. I can barely hear the other caller and the little button which looks like the speaker at the top was shaken like it was gonna fall out...DISAPPOINTED is an understatement. I was not expecting a brand new phone but at least a decent working phone would have been appreciated. Thank you.

Assurant has reached out to me to correct the situation. Again, all personal dealings have been excellent. Just wish it didn't take a week to get here.

Assurant sent me not one, but two, replacement phones which were unable to be activated. They admitted fault but did nothing to help resolve or expedite resolution. They caused me to be without a phone over a week, affecting my job and personal affairs and offered no restitution of any kind.

Very speedy service. Returned phone promptly. Paid a monthly fee and a $50 charge got a refurbished Alcatel 7. After talking to 4 people finally got it right. Just wish someone told me about a SID card 3 phones later through Metro.

Fast, easy, professional service. A+. I was able to get assistance both by phone and messaging when I had questions or needed help. Very convenient and received my replacement phone in no time. I would recommend this coverage to my friends and family.

Phone screen broken due to accident. It was replaced. Service was very good and staff did everything possible to be polite and professional, even though during pandemic working procedures have changed. I was very pleased and would definitely recommend.

The experience was seamless and hassle free. After answering the questions with a representative I was transferred to an automated system to give me payment information. True to the timeline provided I received my device in two business days. The only hangup is with trying to get it activated. They provide a telephone number for activation but fail to mention that if you don't have your old device or a separate phone that you have to do it in store. Only a little inconvenient.

My replacement was approved. It was fast and easy. Not time consuming or lots of questions. Just explained what happened and my claim was reviewed. I received it in less than a week. Prepaid envelope was added and return was very easy!

Sent me the wrong phone. I called to advise this to the customer service and was told I was getting an upgraded phone. The phone you sent me is defective. The screens freezes all time, my text messages don't come thru till hours later and it loses audio all the time. I really need this to be resolved immediately. I pay for insurance and paid my deductible only to get a trash phone from you guys.

My experience was excellent, Assurant was patient and made me comfortable. Took very good care of me. I had my phone delivered promptly and it arrived without any issues at all. I even received my exact same color.

Phone destroyed in a car fire. Phone was replaced, I just wish the cost wasn’t $250. When tragedies hit many don’t have extra $ for phone.... Service was good, the roll over time was good too. Thank you. Couldn’t survive without you guys.

Online it kept telling me my serial number was wrong, but never sent me an email to inform me. I found out days later because I went to the website. When I called to make sure things were ok, the Lady on the phone said it was fine, took my card number and then said my order was good to go. After few more days of my phone not arriving, I called again and it turns out my order was never processed by the first Lady because she was a "learning program." All this led to my phone being a full week late on the claim. If you're gonna train people with customer, at least have somebody check them. Had my phone been worse off, I would've missed an entire week of work and business.

Since I brought over my own device, I always have to wait a long time to get my replacement. I struggled because it kept asking me for a code that was sent to the device with the broken screen. Also I was not notified that I had to call to get the claim approved.

I contacted T-Mobile for my husband's iPhone problem about 3 weeks ago. I was transferred to Assurant and then after a long wait, I spoke with a rep and then suddenly no more responses. I called and again after 10 minutes, the rep stopped responding. They did say they would send a link.. Never got it. So I went on the website and input my banking info for the deductible. Two weeks later and multiple calls that direct me to the website, I finally get a person that verifies and approved my claim. The 3 stars is because the shipping and delivery was not problematic but customer service and the website is terrible.

I received a replacement phone that was used and still had the other person security code in phone, tried to explain this to the representative. He asked to speak to the T Mobile rep, not realizing I was standing by the rep he accused me of not being the person the replacement phone was sent to. I had to prove to them who I was. Very embarrassing.

I pay for insurance on phone. I don't agree with paying a deductible for a cheap phone. I pay a premium each month. I don't believe I will continue carrying this insurance. This phone is so old it has a sim card. I had to call in to get it activated.

I received the replacement phone Tuesday evening about 5PM. I took it to T-Mobile on Kenosha and 71st St that same week to get the information transferred to the new phone. When I checked closer a few days later, I found that all my pictures were not transferred over to my replacement phone as well as when I was using the phone Sunday. The screen changed by itself to the main Home screen. I changed it back to the screen I was viewing. Then it began to scroll up by itself. Today, Monday, I can't find some very important pictures and videos I need for legal purposes. I am not happy.

The whole process of replacing my phone was very smooth. My phone was replace within 48 hours without any problem .They were very professional. I will definitely give them a 5 star and refer them to my friends, and family.

First of all the day I called to file a claim my call was dropped 3 times after giving all required information causing me to spend hours on the phone. I finally was able to file the claim the next day successfully. When I would try to check on the status of my claim online I'd be able to log in one minute, then the next minute I couldn't. You all were asking for my parents ids to be submitted online and had never asked before which raised red flags for them as they were skeptical and cautious so we had to do two calls with you all and were still not given a real explanation. You all asked for my phone receipt and I sent it in the same day. I called to verify that you received it a couple days later and was told yes. Then called to check on my claim a week later only for you all to ask me to send it again.

As soon as I explained my problem, that I had in vain tried to locate my lost mobile phone for 3 days, and that I sorely needed a replacement, I filed my claim and got approval the same day. It was shipped very soon after that and the replacement phone works very well. Thank you for your excellent service! George

This time the experience was much more easy and with a very easy to follow instructions. The tech gave me very simple to understand and follow instructions and guide. Quick and easy to follow instructions finally from a very professional but very easy manner to listen to and follow instructions.

I called to report my son's phone lost, they somehow disconnected my phone my line. When I specifically stated which line and number and color it was. As a result of this my phone was disconnected while I was working! Mind you I work from my phone. I stopped at a local phone store only to be embarrassed because my phone was reported stolen by you. I still have not gotten my $249.00 dollars for that phone which I returned. I need someone to contact me ASAP!

I filed a claim in a T-Mobile store. Immediately got assistance from police department and located the phone 3-4 hours later. Called back to Assurant from lost phone to report that I had retrieved the phone and was calling from that same phone; so no need to ship the phone. Replacement phone was still sent without any effort to cancel shipment. FYI: Cancellation of shipment is not available to customers because Assurant doesn't allow for the shipment to be cancelled. I know this for a fact because I work for the company that was used to ship it. Although the phone was still sent after I requested to cancel the shipment, the replacement was delivered the next day. I immediately refused/returned the replacement phone (package unopened).

My hold time was ridiculously LONG. I had to go to the computer to complete the set-up of my daughter's phone cause the hold time was ridiculously long. My hold time started with nine minutes then it changed to 40 minutes. BUT after coming to the computer to finish setting up the phone the young man that assisted me on the computer was awesome.

Plain and simple: an insurance that is there when you need them! Thanks! My phone was not charging anymore (socket for USB cable extremely loose). I called in and in 2 days I got a new phone, paying my deductible: which is way cheaper than having to buy a new device. Thanks.

People were nice on the phone, assured me that because we called the claim in at 2:30, phone would be processed and mailed that day and we'd have it the next day, Friday. Did not receive the phone until 8:30 Tuesday evening, definitely a lot longer than we had expected. When I called to figure out what the problem was, was told that, "yes, I can see, you'll get it Tuesday, have a nice day". No explanation, no reason as to what the delay was. Unfortunately have no choice but to use your company, and have had no problems with future claims, but not very happy with this one.

Everything was wonderful. Thanks for your help. We've received the device. Got a taste for it and everything is great. Device is working great. San Antonio back to normal. Take care. Stay safe. Stay happy. Stay healthy.

I reported my Apple 5S phone stolen on 9.20.20. Immediately, $175 was taken from my credit card. After many hours of calls, I finally received a replacement phone FIVE DAYS later, only to discover it was a refurbished 5S, which isn't even worth half the $175 (not to mention the over $600 in premiums we paid over the years). I returned the phone on 9.28.20. It was received by Assurant on 10.1.20 and I still have not been refunded my $175, nearly 3 weeks later. You certainly were quick to take my money though.

Claim #: **. Claim date: 10/3/2020. Original Device: iPhone XS 64GB Grey. Replacement Device: iPhone XS 64GB Gold. I was somewhat satisfied with the online claim process. I had difficulties with the provided instructions to turn off Find My Phone as my device was still active on my iCloud account, however the touch screen was unable to be used (which was the issue for the claim). I was able to solve it with some internet research by having to erase my device (not in instructions), then remove from my iCloud account.

This phone isn't much better than the last one. Very dissatisfied. What can y'all do about it? I want a brand new phone like a Samsung without having to pay for anything since this is my 3rd phone with y'all.

Pretty good but we did not receive the device for 2 days instead of overnight. Also I’m concerned that we did not receive an email confirming that you received the damaged device in return. Here is our receipt stating that we shipped it out on 10/13. Please advice.

It was a nightmare to get questions answered and get the claim done. Please stop outsourcing!! Hire people in the United States who speak fluent English and then hire people who speak other languages spoken in America who are fluent in those languages too! I still don't know how to return the broken phone!! I best not get charged since I've not returned it yet ... I hate this phone company but I'm too broke to change!

Reps were very helpful with helping me with my claim. It was a quick and easy process to file a claim and get my phone. Only negative is the amount I had to pay to get my phone 249. I just felt like that was steep.

Had difficulty paying my deductible. Telephone number only. Advised to use website. No option on website to do so. Had to call service provider to be able to contact and speak to a live representative.

Once I got the right information, the "how to" and who to actually talk with the process was pretty smooth. Although I was told by my provider I could get screen replaced. The rep originally wanted to set me up with a full replacement of handset. After we worked thru my not needing that, my order was placed. The process from getting my provider to to the end result was cumbersome at best. But I am happy with the results.

Great Job!!, I got my replacement in 24 Hrs. and it works Amazing. Thanks!! The customer care agent was very helpful and friendly. She was very knowledgeable about the product and services. I would definitely recommend Assurant in the future!!

Difficulty finishing on app, was told denied because not covered, after several attempts and days, was able to talk to T Mobile assistant. After that, claim went through quickly. Representative was professional and helpful.

Unable to talk to someone with paying on phone your deductible before getting overnight but when I did get someone it took me 3 days. Was told over delivery, took 2 days and cellphone did not work.

This was my first time submitting a claim. The representative on the phone was extremely helpful. He walked me through the process to complete my claim. Before leaving the call, he made sure that I didn't have any questions regarding the process. The replacement was shipped and received quickly. Great experience!

The agents were very helpful in handling my situation with my Galaxy S8 android phone. I got my replacement phone the very next day, around 3pm central time. I do think that the manufacturer's need to create something in case you can't get your screen to come on, because of a badly cracked face on the phone, so you can get all your information, and to more importantly shut the phone off before mailing it back to the insurance company.

Made whole with the greatest of ease. Thank You Assurant. I called thinking I was going to have to deal with a lot of red tape, but the automated services made the process easy following a live agent to make sure all information entered was correct and last, the deductible taken which by the way was affordable.

Great service and excellent customer service, who has worked for me. Excellent knowledge and expertise and Expedite delivery. Always I recommend you for my friend and my colleague families. Thanks for the great work.

My phone had a cracked faceplate and bad mic. I made my claim and received a new one within two days. Service was extremely prompt and satisfying. A rarity these days. The representative was very helpful and processed my claim immediately. Thanks very much! Gary **

I received the replacement phone in the allotted amount of time but the problem is that the SIM card that was sent with the phone had mismatched numbers which caused a loss of 3 days of service. Absolute incompetence on someone's end. Serious lack quality assurance in the line somewhere.

I filed a claim on Friday October 2nd. I received an email within 24 hours and processing would take 3-5 days. On October 6th I reached out because after tracking my claim there was no update and your competitors have been able to replace my device within 24-48 hours from the time a claim was submitted in the past so that was already a kick to the gut. I had to call to speak to a customer service representative to tell me that they did not have that device in stock and a management team member would contact me in 24 hours. A day past and no one contacted me so I again reached out and was finally told that there was a device ready to be shipped.

Happy with my experience with getting my phone replaced. VERY quick response time and shipping time. Received before estimated delivery day. Will definitely continue using Assurant to protect my phones in the future.

I had a replacement Samsung watch sent to me that turned out to be defective. I called customer service. Failed to get any help and asked to speak to a supervisor, first attempted I got hung up on, second time I spoke to one who refused to help me and I asked to speak to someone over him and I spoke to a manager. Same thing he said there's nothing he can do for me. they said they couldn't do anything until they had proof I sent defective device back and they had to see it in the system. I already had packed damaged device in envelope sealed and they said it would be fine but they couldn't send it to me until it showed that I had sent the device in the mail.

My s10 was run over by a truck, shattered the screen. You sent me a replacement the day after T-mobile called you. Thank you very much. The only thing disappointing was they couldn't transfer all my info over to the replacement phone because they needed to use the screen of my broken phone to do that. Not your fault.

Quick service, friendly customer service. I would recommend them highly. My new phone is like new. A few parts of the screen have some light scratches, but nothing too obvious. They even sent a free return envelope.

I made a claim for a cracked and broken screen on my Samsung Galaxy S9 cell phone. I had a replacement phone in my hands the next day. I took it to my service provider and they transferred everything from the old phone and I returned the damaged one in the envelope provided. Incredibly easy!!

I appreciate the way everyone who was patient with me and talked me through setting my phone up. I'm in the process of trying to retrieve all of my photos and my old Facebook pages. Thank you for the quick delivery of my replacement phone as well. Sincerely, Dawn **.

Horrible!...Called twice and still haven't been emailed a sticker to return un-used phone and receive my refund. I am so ready to pay for shipping myself! Customer service was great we while on the phone, but still haven't received a email with a label sticker to return phone.

I was having issues with my phone and then this screen cracked on the camera so I filed a claim and very quickly received a replacement. The 2nd phone had issue, then I dropped it. Filed another claim. I am happy with the new replacement.

I had a good experience. Took a while to get everything processed but the shopping in phone was amazing!!! I recommend it a lot. Worth paying the insurance. Thank you guys. Thank you guys for the patience and answering phones quick.

Assurant is good insurance company that you can count on. I am so happy for getting my phone on time. There are very reliable. One big thank for my carrier T-mobile. I have been with them for more than five year.

I filed my claim online but for some reason I wasn't able to make my deductible payment so I called their customer service and they quickly verified all my info and cell info and took my payment. Their customer service agent had a very thick accent which I thought I wasn't going to be able to understand but actually it was great, needless to say I received an email the very next morning that my replacement was on the way which I received the following day! I thought it would have taken longer due to the whole Covid thing but nope!!! All I had to do was transfer all my data and send my broken phone back on the prepaid envelope provided by them. Overall, it was a great and satisfying experience. Well worth the $6 I pay monthly for their service, I recommend!!!!

This has been the worst experience I have ever had with a cell phone service. I have been paying for cell phone insurance for over two years, and I have never missed a payment on my cell phone bill. Well my cell phone broke and I sent in a claim to get a new one. Well the phone Assurant sent me immediately crashed and would not turn back on. I spent two hours on the phone after that talking to Assurant and Apple representatives. And after we all finally figured it out that the phone Assurant sent me was a dud and out of warranty Assurant said they would send me another one as soon as I sent them back the broken one they sent me.

Order shipped quickly and arrived on time, only complaint is that it was not able to be delivered onto a military base where I live. Otherwise the agent was both knowledgeable and forthcoming in assisting me with my claim submission.

A couple of weeks ago I dropped my phone and cracked screen. So I contacted T-Mobile about following up on my insurance with phone because a lot of times that stuff be a gimmick. You pay for the added service and there is almost always a catch 22 to the company honoring the service but not with T-mobile and Asssurant. They are 100% legit. I immediately went to the Assurant website and filed my claim for my cracked screen and paid my $10 deductible then the very next day, in less than 24 hours, FedEx delivered my brand new Samsung phone around 12 noon. I am blown away by the honesty, professionalism and easy navigation on the website and claim process. This Assurant company is honest, customer-friendly and the real deal...

The response time was fast, replacement of my mobile device received in a timely manner. Representative who answered my call was professional and answered all my question. I would recommend this company to a friend..

Love the way my phone came to me fast. Love everything about Assurant. They help you and they listen to you. Thank you assurant. I recommend my family and friends to T Mobile and add assurant cause y'all the best.

I dropped my phone and it cracked! I contacted T-mobile and submitted a claim and it got approved quickly. The entire process was so quick and painless. I truly appreciate it! Being able to receive my phone the next day was amazing!

Came in timely manner and great product replacement. I’ve used Assurant plenty of times and always great replacement and price. Tell my family all about y’all. Used Assurant on all my phone replacements.

You sent White iPhone instead of Black. I asked for a Replacement iPhone. The order shows my original iPhone was Black but I’ve waited long enough for my iPhone. I sent old Damaged 7 Plus back which was Black. Your email says you received it so there should be no $$ charged for it not being returned.

For some reason they denied my claim. When I called, the person handling the claim tried to find every loophole not to approve my claim. Then he lied and said a supervisor wasn't available. I then called right back and got a supervisor and after a very long process she finally approved the claim. It took about a week and a half to get my phone and it's only supposed to take one day. I canceled the insurance as soon as I got my replacement.

Assurant replaced a damaged cell phone under an insurance plan through the cell phone service provider. Service was lightning fast without dispute. New phone was delivered in two days; the replacement was an exact equal of the original phone.

My wife dropped her newer phone accidentally, and it started malfunctioning immediately. I called T-Mobile to find out if my insurance was still good for that phone. What a relief that it was still covered. The representative did all the paperwork, and emailed me my claim form. I signed off on the form and had the new phone within 36 hours. Tremendous speed. Everything about filing was quick and simple. Thank you for what you do.

The claim went through very quickly, and efficiently... I am just wondering if the device I received back was new, or refurbished. I am having some issues with the device... like a lagging screen and slower speeds. I am satisfied and happy to have a device that works though.

My input will not matter, to non decision makers reading it. I do not want a cheesy response like it would help anything. The employees are trained poorly, decision makers. The insurance sucks. I lost thousands of dollars, ended up leaving the carrier, the whack insurance plan,.and hope never to return. My entire family left T-Mobile and the "insurance" from "Assurant" or whoever. As long as the companies generate massive profits, the decision makers are not changing the culture of improving services. No need to respond, all it would be is a paid empathetically trained response from an employee.

This is my second re-furbished phone through your company. The battery takes almost two hours to fully charge. This time around the phone came with catches and drop marks on the top corner. Thanks but no thanks, next time around I'll just buy a new phone out right and not deal with the hassle. You're getting two stars because it did get delivered quickly.

Great interface on protection 360 and very user friendly. Replacement phone was shipped in very timely manner and arrived the next day. Return shipping of old device was simple with attached envelope and shipping label.

My experience went very well and easy with T-mobile and Assurant. It was easy to file my claim as well as receive my replacement phone. The Representative was very professional and courteous and I received my replacement phone within the next 1 to 2 days. I was also provided a return prepaid envelope which made it easy to return the damaged phone. Thank you T-mobile and Assurant for outstanding services.

Damaged and broken screen made it difficult to use the touch inputs, needed to replace phone as soon as possible, request was done without difficulty and timely. I am really satisfied by the service provided by Assurant.

I had a great deal of trouble getting my phone delivered to my house due to FedEx losing the package, and Assurant customer service was extremely helpful. They made it easy to get a replacement device shipped to my T-Mobile store for me to pick up, and were knowledgeable about their systems. FedEx customer service was horrible and I appreciate Assurant making this process relatively painless.

The agent was very patient and knowledgeable. They answered all of my questions and were very fast at taking care of my claim. They told me the replacement phone will be shipped overnight, Great Service. I was very Happy.

I am currently experiencing technical difficulties with my replacement device. For the 2nd time now I lose all signal and am forced to use wifi for connection. I took the device to a T-Mobile store and they were unable to detect the problem. They told me it would be my phone, being as my sim card worked in another phone. Is there any way I can get a replacement device for my replacement device.

I called your phone team while in the store, since my phone was not working. After waiting 5 to 10 minutes I spoke with an ** guy, I know because I'm also **, and was hung up on. After waiting and speaking to someone on my second attempt, I think Chris, I was hung up on again. The service I received is unacceptable. I've told Metro and I'll reiterate to you, I will leave Metro before I go thru this experience again!

Great customer service and smooth replacement! Everything went smooth as planned. No issues or delays and received the replacement phone without any issues. I'd recommend Assurant to anyone needing insurance for their phone(s).

Experience was horrible, I was on the phone for 2hrs just to file a claim. The representatives kept transferring me to T-Mobile for no reason. If it’s up to me you wouldn’t receive no star. Not even one.

I was told the by the rep that the address I gave her so she could look up my was incorrect three times before the manager took over and verified it was the correct address. That was after having to talk to three other people because they couldn't look up my account. The reason I called is because the replacement phone they sent was different from the one I originally bought. It took up a lot of time during work hours and was extremely frustrating.

The process was quick and easy. Got my replacement phone within a couple of days of filing my claim. I am grateful for the swift response and service. The new phone is working fine and I am extremely happy with the process.

She took her time with me & understood me. I had a hard time before speaking with her. I just may apply to Assurant. I really have life eating me up right now, the last thing I need is to be without my device. She definitely deserves her position. Thank you again.

Resolved all issues efficiently and replaced phone expeditiously, great service, will definitely recommend to anyone, friends and family as they have been insuring my devices for over ten years and they always come through.

Couldn't work on the website because when changing the account to my husband's name, they didn't change much else. I finally quit after an hour or so and called customer service. The first guy I talked to was nice enough, but he said he would send me the link. Needless to say, I never got the link. I called back again, and that agent was able to help me. He is the only reason you got 1 star instead of 0.

The customer service was very professional great and understanding I received my device the next day...Thank you so much!! I have been with T-Mobile over 5 years. Instore service was also very, very helpful.

Thanks, really grateful for having assurance. Phone working well. Couldn't ask for a better phone. I really appreciate everything y'all have done and keep up the good work. Really wonderful insurance company. Thank you for everything.

I was satisfied with the time it took as replacement came the next day. Very dissatisfied with the replacement device with which they sent. Not at all equivalent to my original device. In fact they sent me a Alcatel which is one of the lowest end devices made.

I received the replacement phone on Wednesday and within the week the phone froze and it couldn't be powered off or restarted. I transfer all my info from my old phone to the new phone which now I can't get. It's sooo aggravating. I pay monthly insurance to get a piece of crap replacement phone. I'm not happy at all.

Hello, my daughter was devastated when she realized after work one night someone had taken her jacket containing her phone, car key & bank card. You guys made making the claim so easy & I really appreciate the great service!

It took me calling 3 times in order for me to get approved on a replacement phone because the IMEI number didn't match to the number after getting a T-Mobile rep. on the line to straighten out the issue. They still denied it until I called the 3rd time and a supervisor override the issue which wasn't my fault. Good documentation would have helped in the first phone called to you all.

I'm very disappointed that I spent so much money on a phone and when I finally claim I get sent a refurbished phone when I paid $1,000 for a new phone. I should not have been sent a refurbished phone. On top of that the phone makes a click every time I move as if something is loose inside.

The process took awhile because the 4 Assurant agents I spoke with all were quick to not stay on phone to follow thru with claim. First one was jolly but not helpful. Second one disconnected. Three one who knows. The fourth one was the most helpful but problem was having email sent to the correct person, me and waiting and waiting for email. The T-Mobile agent was the most helpful.

This was the worst claims experience I ever had. No one ever initiated contact. I had to do that over and over. What should have taken by the company's own statement 3 to 5 days took 10 and had I not continued calling asking for a supervisor, I do not believe I would have the phone yet. I am a claims rep. This company should be reported to the Ky Ins Dept.

My replacement device was sent quickly and detailed instructions allowed me to set up my device right away, and everything works well. I would recommend Assurant to anyone else looking to having their damaged wireless carrier device replaced.

Everything went smoothly with claiming a new phone. However switching to the new device was a bit challenging. End up paying a additional $20 to have a store clerk do the switch which was not fair. Better instructions need to be in box.

Wait time for someone to answer was longer than expected. Answers and questions was clear and pleasant. I received my replacement phone the very next shipping date. I had options on how to send it back and paid for.

My grandson was robbed and I needed to replace his iPhone 11, it only took a few minutes to get everything done. This happened on a Sunday and I received the new phone on Tuesday. That was the fastest service I've ever had. Excellent customer service!

I called MetroPCS Oct 12th at 10am and the Metro reps was helpful while I explained somehow that my screen got cracked and it is in a protective case. That I need an replacement asap, paying the $50.00. Then I was transferred to the Assurant agent who came on and said no problem and it will be shipped off tomorrow morning and told me to put the broken one in the return box. Well today 10/13 at 9:54am I checked my claim status and to my surprise it was now declined. What's going on? Their rep said, "Ok no problem and it will be processed & mailed tomorrow." But now my claim is declined? It was an accidental damage, I'm so angry I'm telling everybody to never use MetroPCS because assurant is a total scam and liars. MetroPCS call me **. Heather & Dave.

Hello, Good morning! Well I would like to give my opinion to Assurant Experience, very well as long as I do a claim Assurant always answers me., Excellent service thanks to My T-Mobile also for always providing me the help I always need & attention also,, Excellent attention & service. Thank you! I already received my iPhone 11Pro Max black that I was waiting, I really like it is very fast.

I had no problem at all. Everything went good. I was happy.... But there was one thing is when we got our phones they would not go on and then come to find out we had to take them down to the store.

Lost phone and Filed for the claim and received dented device and again got the replacement which also have dent, very bad experience and disappointed paying so much for insurance and deductible is waste of money.

First of all I'm very disappointed with this "insurance" that is good only to take my money, after being paying the premium every month I had to pay another $60 to get a replacement and on top of that I was requested to pay another $21 plus tax and what ever else can do to get more money from me. In conclusion I WILL/WOULD NEVER TELL ANYONE I KNOW TO TAKE THE "INSURANCE" FOR THEIR DEVICES! I myself am getting out of spending my money in something is not worth it. Is better if I just walk into an store and buy a new device instead of getting one that could be "refurbished"!!!

Replacement received timely, phone in good condition and functional. Thank you. Thanks for timely response and update to my claim account. CLAIM Number **. No other service will be needed at this time. Thank you.

The warranty was void re cracked glass which happened. 8/26/2019. In spite of protective case, phone failed Oct 2020, no sim card notification repeatedly. Calls would go into emergency only mode. Insurance is worthless of no value.

Quick turnaround to get my phone however the return package is too small to send back a galaxy s20 ultra or any device bigger than 6.8 inches. The Package came undone multiple times while taking it to my local UPS store. Hopefully, it doesn't get lost.

I received the phone with some pitting on the screen at the top edge. It looks like tiny little scratches all over it. Other than that the phone looks okay. There is no scratches on the bezel or the rear of the phone.

Customer Service were rude and short hated the experience. Felt as if I was annoying them when I contacted them and never got the chance to tell them the phone had become a bio-hazard because the glass the phone had cut my had so bad.

Very dissatisfied with Assurant customer service overall. Each time I have spoken with someone they have been either rude or unable to provide acceptable explanations. Last rep was phone was with carrier; therefore, he was unable to assist further. I asked to speak with Manager and was hung up on. TOTALLY UNACCEPTABLE!!!! Worst customer service ever. Still waiting on phone that was supposed to have shipped overnight on Monday, 10/5.

Very fast process. Had my new phone in less than a week. Easy online process. I believe everyone would benefit from this insurance. You never know when something might happen to your phone. Very glad I bought the insurance. Thanks, Tim

The process to submit my claim was fast, efficient and easy. From the online process, to the receiving of my replacement device, all went smooth and effortless from my side. I loved the fact that I received my new phone fast and was able to resume my regular activities almost uninterrupted by the unfortunate incident. Assurant gives me peace of mind when it comes to my phone year-round!

Assurant mailed me the wrong phone service provider then failed to rectify the situation appropriately. Highly disappointed and dissatisfied. I was also surprised at their inability to fix my problem.

The gots time I had to contact twice to get my claim processed. I received the replacement phone and it doesn't work. Back button does not work, must take it to the store and send it back before I can get a warranty replacement, not too happy.

I have no problem with ASSURANT. They are very professionals. I been with them for many years and every claim is been very easy to completed, I am very please with the personal very nice to deal and very attentive in what I say.

I needed to get a phone replaced as the one I had got broken. Everything was handled well by the people I spoke with. The only problem I had was with the website. It would not allow me to process my claim. It would crash before I could get my information entered.

I take care of my Samsung S10 Plus like it's my baby. Yesterday I accidentally dropped it. Cracked the screen. Called Xfinity which also was no help, Assurant tells me that 2 options exist. "Either drive an hour away to get it fixed or we will send you a refurbished unit." I said, "Neither is acceptable. In fact your company is a scam." They know you're not driving an hour away and do this on purpose so you're stuck with a scratched up heavily used refurbished phone someone else sent to them. Sorry it's not the same as getting a new one or having the service center closer than an hour away. Absolutely ridiculous and unacceptable. I'm not only canceling my Xfinity service but never again will be dealing with this scam of a company again. BEWARE. YOU HAVE BEEN WARNED!

You guys hit the nail directly in the head. I could not be happier with my choice for T-Mobile as my wireless network. They have also been a delightful bunch. I would refer all my friends and coworkers to utilize this service.

The rep was awesome was very satisfied with her. Unfortunately it took almost a week to receive my replacement phone and didn't receive it till almost 7:00 p.m. So I was definitely not happy about that so I give a 3 star rating because I couldn't give a 2 1/2 star.

The online service was GREAT but doing it through the phone was HORRIBLE. I would like to bring to your attention that the phone is starting to show a problem on the screen & would like to speak to someone about it. My number is **. Thanks In Advance!!!!

I took my phone to the tmobile store because the volume wasn't working and was told I needed to file an insurance claim. I called the number provided but didn't have a pin number to access my account for the automated service and was transferred back to tmobile. Once I was transferred back to Assurant the process was smooth. The phone arrived within 24 hours and I took it to the tmobile store to transfer my phone's contents. After spending 2 hours at the store waiting for the transfer to complete (the phone said it would be complete in 15 minutes the whole time) I took the phone home and charged it.

Had to get phone screen repaired (cracked screen). Got back a refurbished one. (Although it excellent cond.) I thought I would get mine back, repaired. Had to change all my apps, music etc. again! Pain in the ?. People who helped were professionals.