Assurant Phone Insurance Reviews

The replacement phone arrived quickly and at first I was pretty satisfied with the service, but after a week or so the replacement phone became so incredibly slow and laggy. I had assumed the replacement devices were refurbished used phones which was fine with me, but the model I got has become almost unusable.

My son lost his phone and I was able to easily file the claim over the phone and have it approved right away. His replacement phone shipped immediately and the instructions for activating were ready to follow.

Insurance Claim on Samsung Phone. I had called a month prior and thought that my claim was being processed. Then, I received an email saying that paperwork was not received and so the case was closed. When I called in again, the process was quick and I was guided through the online tool. The phone arrived promptly. But why was there not follow up to my opened case in the first place?

How does someone spend over $900 to buy a brand new phone then pay $15 per month to cover the cost of a potential damage only to have a used device sent to them. Then you are not allowed to keep the old phone that you paid off for otherwise you will be charged the price of the phone? This is predatory tactics at its finest. My experience with Assurant was horrible, and I wish I had done my research on the policy of these insurance companies. What are people paying insurance for? Only to be sent used device, I've returned so many devices the last device I got from them came with scratches. JUST UNACCEPTABLE!!!!

The process went smoothly. Thank you. The phone is ok but the buttons are not working correctly. I have to press the button repeatedly before it works. I have to order a new phone but the process is easy.

I received 2 replacement phones. The first was assigned to someone else's account and could not be used by me. I had to return it and wait for a second one causing me to be without a phone for a week. Upon receiving the 2nd phone it was damaged and would turn itself off randomly so I will be returning it Monday. I purchased my new phone 3 months ago and paid for replacement insurance not to be sent refurbished garbage.

Dropped my phone??‍♀️. T-Mobile referred me to my insurance.. Fast and helpful. I received my replacement within. 24 hours from me breaking it... So appreciative, this all took place in the midst of the pandemic..?‍♀️

The representative was polite and professional. She handled my claim in a quick manner. The automatic answering was not as accurate as always and I had to repeat and correct additional information. The automatic machine needs to be more accurate and updated to handle calls before transferring to personal rep.

When my phone came it came without any of the accessories just the phone. Thank God I had a back up pin to get my Sim card out the other phone. My girlfriend replaced her phone and it came with the accessories, so I was thinking mine should have too. But anyway it came fast and works perfectly fine.

Eryn was very helpful in getting this issue resolved. Everything seemed to come together once we got into communication. Ironically, my package was scanned in at the post office the same day we talked, and she was able to get a device sent out to me the next day.

Quite knowing what to say. I waited til I realized that my cell phones were putting me into social distancing and one would not allow me to be heard at all before I called T-Mobile. I needed to replace these 2 phones that are costing me $151 or more per month since 2016. I did not ask for a different phone than Samsung. After my past experiences don't both asking me to call back and whine to replace these until I bring them down too. Thanks.

I was suppose to get phone in 24 hours. It took me till about April 30 and they gave me some nonsense about my address and refused to give me my phone even after I paid them on April 1st, was very dissatisfied with your service.

Process was delayed. Took a week. Had to call in twice to check the hold up. Discovered payment information was incorrect. No one advised me of that or email communication. However. Device received. Thank you.

Physical damage to Samsung S9. Exceptional service... By far the best experience that I had. My new phone arrived within 24hrs. The process was easy and fast. They also follow through with emails to confirm that the old device was received. I am extremely satisfied, and would recommend to all my friends and family.

I am still waiting for my phone replacement. As I mentioned earlier, when are you sending my iPhone 11? I already paid my $279 deductible and as of today, I have not received any notification from your office as to whether or not my phone has a schedule for delivery. What is holding you up? Please contact me and let me know what's going on. Thank you.

I am very pleased to the service of the lady who who helped me on my iPhone X Max 256 GB. She was very knowledgeable and courteous and very helpful. I will give her an excellent performance. She deserve it.

It was totally unprofessional. I'm pregnant & had to wait 3 days for a phone. Not to mention I got blind transferred by a supervisor back to Tmobile & had to go through everything all over again. I will no longer be using the Assurant insurance & I am very displeased. I've been paying for this insurance for a year, and the first time I try to use it was worthless. I will never use assurant again. The phone I received also has glitches... I am not happy at all.

My phone was stolen so we reported it to Tmobile and then filed to get a replacement. Got charged 249. For days no phone, no emails of being sent. I never waited more than 2 days for a replacement. So we emailed to find out what's going on. Finally I got a response that my phone's on back order. I told them that it's not right and I should of been told when we put in the claim. I use my phone for my work and school. All I got was sorry for the inconvenience and then all of a sudden a phone comes with no notice and not the right one requested but I have a phone and don't have time to wait for the right one so very dissatisfied with the service.

I am overall ok with the services, however my mom has been paying her insurance since she had the phone. I do not feel she should have went through all the red tape to get her phone replace. I live in Charlotte and my mom Atlanta. Her insurance is taken out every month regardless and this was her first time doing a claim since she has had the phone. I was not pleased at all!!!

It shouldn't take a week or more to approve a claim that you're paying for. If you ask for the debit card number during the initial claim, it should be approved immediately. Telling the claimant that there is an issue with your claim is not right. There was no issue with my claim and I had to wait.

When speaking with the first agent, I asked her to slow down several times due to her speaking too fast and having a heavy accent. She kept speaking fast and ultimately the incorrect phone was sent to me. I called to correct it and had to wait several days to receive it resulting in being without a phone for a week when I should have received the replacement in a day.

Samsung s8. It would be cool if an option for a protective case could have been included. With COVID-19, I haven't really taken my phone out of the house. Really like the speed with which my claim was processed. Thank you for your help.

The kids lost their phone and I was able to get a replacement without any issue and it arrived super fast. I have always had a great experience when I have to use Assurant. Would definitely recommend.

I received a phone in exchange for my broken phone and the phone I received does not work properly. Every time I get a call it rings once and hangs up. I turned my phone off several times and it continues to do the same thing. I’m very frustrated. Please help me with this situation.

This was a simple fast experience even though I couldn't get my picture out. My new phone came the next day. l just want to thank T Mobile and the team because I really needed my phone for my work and business.

Long story short, someone tried to steal my son's phone from him which resulted in the phone getting broke. Assurant was extremely professional and very quick with my claim. The phone was replaced within 2 days! Thank You Assurant!

When I got the replacement which did arrive fairly quickly. It only works for calls unless hooked to wifi. 3G works intermittently but is slow as crap. Called Assurant so I could get another replacement that worked correctly and I have to send this phone off in order to get another replacement. So I lose all my documents and info on the phone. Customer service rep over the phone was no help. Definitely won't be paying for the insurance on my next phone. Upgrading today so I can transfer over all documents to new phone. Nothing like paying more because the insurance company isn't worth a crap.

For the first time in my life, I paid for insurance on my phone and I'm really glad I had it. Somehow, I broke my phone screen while it was in my pocket. I went online, filed a claim, paid my deductible and received my phone within 2 days. It shipped straight to my front door, came with new charger, headphones and even had a screen protector installed. My expectations were very low, especially after I realized it was through a third party company, but they exceeded expectations and completely changed my opinion going forward. This was a fantastic experience!

I received my phone as informed. And it was ready to use once I called and had it activated. I was pleased to see that all my information from my old phone was ready & available. Thank you.

The tablet was delivered to my house when I had been at work. It was delivered at 4:03 and when I got home at 8 pm my tablet was not in my mailbox and my wife had not seen it when she brought in the mail. I have no idea where it is or how to go about tracking it to find it without my find my phone app.

Fast response from the insurance from when I started the claim. Really appreciate the fast response from all the customer service people you have working for Assurant. Thank you all for your help.

I was given a purple phone in replacement to my black phone, I called and they told me basically "too bad it your luck." Very disappointed. I think that this policy is very unconsidered to gentlemen like myself. Paul **

I put a claim in to replace my cell phone screen and was able to the same day! Fast, easy, and user friendly. One of the few times an insurance claim actually felt like it was putting the customer first.

My phone went spastic and it wouldn't come on or charge. Therefore I was unable to retrieve my photos. I am hoping you will be able to retrieve them. I am also impressed how fast and accurate you got my phone to me. I was lost without it... THANK YOU SO MUCH. Tracy **

Process was confusing, had to go to different departments, but I received the replacement after a few days. It took about 5 days. It would be wonderful if the turn around time was shorter, but I understand these are trying times with the coronavirus pandemic. Thank you.

I spoke with a young woman in South Africa. She was very polite very courteous with me. I questioned her about the conditions where she was. She explained to me what was happening. I enjoyed her conversation. I was quite surprised when my phone arrived in one day.

This company is so exploitative, I tried to file a report because my phone was damaged. In the midst of that, somehow the phone goes insane and I get a message prompted saying my phone is in lost mode. I called Assurant and off the next 5 hours jumped around as they had me call Apple and back to them. Worst Experience, this company is completely fraudulent. I have the most expensive insurance plan, yet somehow their system freaks out puts my phone in lost mode and been I call they say, "We can’t find it in the system here."

Although I was happy with the process, I was very disappointed with the replacement device. Doing everything online was easy, and the replacement device arrived quickly. However, I was replacing a damaged blue phone, and I received a purple phone in return. In the past I have always received an exact replacement as I would expect since I am paying monthly and a deductible as well. When I called to ask why I received something different, I was told "you get what you get". Being with Tmobile for over 16 years, I have had to replace a few phones through Assurant but never had this bad of an experience. We pay a lot of money these days for our luxury cell phones, as well as, we pay a decent amount to ensure any damage that might occur plus a deductible. Doesn't seem fair to me that you don't get what you pay for. "You get what you get".

Everyone can’t afford to buy a new device every time their device is lost, stolen, or damaged, so I think it’s good that Assurant gives everyone a chance to get their money’s worth out of the devices they pay for with a chance to insure their devices through Assurant.

Samsung note 10 plus. Phone was not available for immediate shipment. I contacted my cell phone provider and they contacted Assurant and suddenly 2 days later I got a shipment notification. The phone that arrived works fine so far. It was the wrong color though.

Phone has echo during calls. T-Mobile guy who was nice, tells me to reset the phone. This is totally confusing for normal people. If I do it one way, the data won't be deleted. However if I do it another way, I might delete all data. This phone is not fixed. Why would this company send me a phone that had not been tested to ensure it worked properly?

I received my replacement phone SUPER fast! The phone was even the exact color as my last one. Setting up the new phone was a snap. This transaction FAR exceeds my expectations for using the service. Thanks.

I placed a claim, due to my daughter's phone being damaged by water. I was advised to place a claim, pay the deductible and her phone would arrive. I paid the deductible and phone arrived the next day. Very convenient and efficient process. I will recommend Assurant to others.

I had a damaged screen and submitted the claim. First of all, while taking this insurance, I was not informed that replacement phones are refurbished ones. Also I was not told that color of the new phone may not be same as what I had. This is an apt case of cheating and fooling customers.

So first I was hit with an increased deductible. From 60+ dollars before to now over $100. That sucks. But then the new device I was sent is broken. Won’t connect to my iPhone XR. Now T-Mobile is doing all they can to rectify the situation. But it all takes time to put numbers in a computer to register the new broken watch so that they can replace it. All in all my point is that it is a whole week...almost two weeks later and I paid out over $100 and I still don’t have a working watch. My watch motivated me to move and kept this COVID-19 depression at bay. Sorry I’m sure everyone is doing their job to the best of their ability...my point is the system is broken.

Phone Replacement. Although I was connected to a Spanish speaking Rep, the translator used and the Rep. were patient and very professional. I highly recommend Assurant for their services! Despite COVID 19, they helped.

Didn't have any questions after she explained everything because she answered all the possible questions I could have had. In everything went as she said. Next day I received my replacement phone and and very satisfied what the service in customer service and and also turn around.

Even though there is a pandemic going on this company has stepped up to the plate. I have received my new phone LESS than 24 hours of filing the claim and I was able to easily track the old phone while it was being shipped back since they've placed a tracking code on the return envelope. Thank you!!!

Cracked screen and quit working right. Never have a problem with your service. I've always get easy and quick service. Everyone is always polite. I've been with T-mobile for a lot of years now and will continue to keep your service. I always suggest your company to friends and family.

This was a straightforward process. It was a user friendly site with reasonable requests for information. Filing the claim was easy, the response time and delivery was FAST. Customer service was courteous and professional. Thanks.

My original phone screen cracked when I dropped it Assurant charged me 100 to get what I thought would be a knew 1. They send me 2 phones. Now that dont work. I can't send or receive and only get 3g service.

Was pretty good service. Was fast to get my phone. Was able to switch it over within the few days I received the phone. Love the fact it's only 99 bucks to have the replacement sent instead of buying a new phone.

Great customer service. Assurant was able to resolve my issue in a very fast and effective way. Assurant was able to listen and understand my personal needs. Based on my experience, I Would highly recommend to anyone.

Insurance process was quick and easy. Received the phone in two days. The only problem I had was getting it activated with Metro. Took two long phone calls to get it working. I miss them coming already activated.

Your CS agents & supervisors are awesome, but your protocol to assist insured personnel is messed up. You charge the deductible fee on day one & you do not provide a temporary device for the customer till the replacement arrives. In my case, I have a disabled son who needs special care and my phone is essential in my daily routine. I spent 10 (ten) days without a phone. You do not have a clue about my ordeal during these 10 days. Please, review your protocol. It is extremely incorrect.

My experience was awesome! Nice person on the phone helped me and made sure that everything was taken cared of. Also, my phone came in the mail fast (overnight). I highly recommend to my friends and family. Mahalo!

Screen flickers after dropping. Had replacement phone sent. My original phone was blue, they sent me pink. When I called to tell them they sent the wrong color, Assurant representative told me to buy a phone cover to hide the color and they would not replace it and that I had to live with it.

It was all quite simple and rather quick, the representative on the phone was knowledgeable and accurate and very helpful. And the phone arrives within two days as promised. All in all it was a very calming and satisfying experience.

My cell phone replacement was sent within two days. I returned the damaged cell in the mail in the "No Postage Required" envelope the very next day. No worries or issues. I simply followed the instructions sent to me in the box with the replacement cell phone. Thank you most kindly for making this a smooth transaction..

Everything is okay. Just the shipping process should be More faster. It took one week for me. It's long time But everything else that's all right. Please do the shipping process more faster For the next time. Thank you.

My experience with Assurant was good, the service and information they provided me with was very good. I received the phone by the estimated time the representative had told and was very satisfied at how easy the phone set up.

My insurance was able to replace my phone fast and easy, thank you so much for making it secure and fast. I highly recommend T-Mobile to others. My new replacement has a better phone updated quality, I love my Samsung Galaxy 9+! Thank you T-mobile!

This was literally the worst customer care experience I've ever had. If I could give it a -5 stars I would. All 4 of the agents were incompetent. The first 2 agents, and 1 manager didn't provide me with a tracking number. The 4th agent was rude, and blatantly lied to me saying there wasn't any replacement phones in the warehouse. Yet my replacement phone came the next day. This occurred days after paying my deductible.

Its was the fastest experience I have ever had. The process and question are short. The approve in my case was fast enough, phone arrive fast and in excellent conditions. I can't complain, I definitely recommend this to a friend or family no doubt. Thank you.

I wish the communication was better. Everything else was great service. My phone came a week late and there was no communication as to it was going to be late. I called customer service and didn't get help. I went to Willits and a agent there had to investigate and was able to at least inform me why it was taking long.

The customer service was great. The phone shipped extremely fast and I was impressed. However, I had a Blue Samsung Galaxy Note 9 and they shipped me a pink one. That is such a drastic color change and I hate it. The phone works perfectly though. I just had to buy a different phone due to this color that I hate.

Call was routed from Tmobile to Assurant. Easy transition. Customer rep was friendly and helpful. Received phone within two days! Immaculate service, I didn’t have to call back to follow up. I will recommend assurant to friends and family.

The phone won't stay charge no longer than an hour and it the one y'all sent and I paid 100 more to get the NEW phone from y'all and y'all send a phone that don't charge properly. Is there any way we can fix this issue? Please and thank you.

New phone- great experience- sent phone, and received it in one day!!! Awesome time turn around. My daughter is in college and it’s online now- we really needed ASAP! You guys provide great service, just wish the price wasn’t so high.

I had to talk to a representative three different times and the phone reception was horrendous, I could barely hear them and there was a lot of static and interference on the phone, it was not background noise. It was the phone.

Persons I talked to on phone was great, but it’s been a week and still haven’t received my phone, now I’m afraid of being charged with that $900 for not returning the phone in cause I haven’t received the new one.

I am so happy my broken phone was replace (quickly!) during Covid-19. It is crucial to be in contact with others. Unfortunately, the phone I received doesn't work 70% of the time. It restarts all the time; even when I'm on calls. Messages never send. I cannot attach pictures to messages or emails.

Returned a phone that I paid over 300 for and received one that cost 150. New one is not waterproof. Can't drop. Can't get dusty. It is not a phone for a farmer. Guess I will hope I don't get caught in rainstorm.

I don't remember exactly now but it was a good experience, I think there was a little complexity and/or confusion in what was being requested, but got through it fairly easily. Thank you for the quick response on this issue.

My wife's phone would not turn on, would not charge at all, and we contacted T-Mobile, our provider. They immediately assessed the phone was inoperable and transferred us to Assurant, who quickly approved the replacement. Thank you for the quick service.

The woman who handled my call was very knowledgeable and helpful. She worked effectively and efficiently, with great courtesy - that's all a consumer can ask for. Losing a phone is traumatic. It was my first time ... hopefully my last. She was very understanding and patient. Thank you.

It was great. It was a wonderful experience. We had an issue. Have been resolved it and I just want to say thank you. The lady that helped me she was very professional and she helped me with whatever I needed.

Everything was great except you sent me a pink phone!!! WHY??? I had the gray G7 and my wife has the raspberry (pink) G7. So I was wondering if there was some mix up when ordering on your end. The customer service rep was excellent; polite, helpful and efficient. My only complaint is the color of my new phone. I called back when I received it and whoever I spoke with said there was no mistake. It was what you had. So if that's true you should have contacted me and made a substitution (in my opinion). Thanks, Jim

Cellphone arrival. Thank you for getting everything to me on time. The whole process was very easy. I recommend Assurant to anyone. Thank you. I appreciate everything that I did not have to go through as far as a hassle. The website and people were available at all times. Please continue the excellent service. I got my package with nothing wrong with it.

The claim process was fairly simple to complete, and I received my replacement phone in 8 days (I filed my claim on a Sunday). The only negative I would report would be when I would access the website to track the shipment of my replacement phone I was never able to access that information, I could only see that I filed a claim.

I experienced great service. I do recommend a better tracking system for when they ship. I wasn't able to track it once they had shipped it. No complaints though. It got here in under two days. I am a satisfied customer.

I make a living pretty much using my phone on a daily and when I am stuck at home not making money and no way to get in touch it drives a person a bit mad lol but I called right there in store. The lady helped us and we had a phone within. A few days. Thank you. It was so easy and you have wonderful people that enjoy what they do cause they was so polite. Thanks again.

It work just like they said it would. I ordered it on Sunday, they said it was shipped Monday and I would get it Tuesday and that's exactly what happened. I was able to get it program without too much difficulty. Thank you for being there for me.

The agent that helped me was very knowledgeable, and professional. He answered all of my questions and made sure I understood everything. He was kind and his knowledge of the way things should be handled was key to my getting my replacement. It arrived in the amount of time stated.

The phone had suffered water damage and I needed a replacement. The process was so simple and easy. The customer service representative was so patient and helpful. He went above and beyond, giving me extra information I didn't know I needed until he gave it to me. A+ grade!!!

When I called T-Mobile, it was hard. I'm a vital service worker with The Port of Virginia. I had just found out that I was exposed to the virus. My hours were cut short because there were no ships coming to the Port. I was stressed out. I dropped my phone. I called the company that were extremely helpful. I have been with T-Mobile for over ten years and when they your computer picked up it was excellently handled. Thank you for helping. D** The Port of VA ILA 1248!!!!

My son who has Asperger's Syndrome/High Functioning Autism has had a phone for the last year. He since then has accidentally dropped the phone maybe 3 or 4 times and each time I have paid the deductible and gotten another sent out. I just got a letter in the mail yesterday that said we will no longer receive insurance. WHICH I AM VERY UPSET ABOUT!!

Problem with phone. Customers service was very helpful and assisted the problem to end. Even explain other services that I may want to consider. I wish all reps would be that helpful. Thanks T-mobile.

I was pleased with the service. I feel you should have included a charging cable and a power supply as well with the replacement phone. It was a difficult process getting the replacement device setup.

Screen was broken, then I call the insurance to ask them what to do. They help me as soon they heard my problem. They gave us phone replacement. Very prompt. I don’t have to worry of anything. I was very happy about their service. I highly recommend them to my friends that has the same insurance.

Fast and easy process. Great customer service!! Always a pleasant experience! They were able to pull up an unfinished claim from late last year and reopen it. Fast shipping! Great program to have if your phone ever breaks.

My husband ran over his cell phone with the mower. I filed a claim on 4/7/2020. My husband is 71 and I am 67. He is recovering from cancer so we are housebound because of Covid-19. We could not go to US Cellular. When contacting US Cellular, they would not answer because of overwhelming calls. Assurant would not process my claim if I didn't have the serial number. I had no way of getting it and they refused to help me. We waited 21 days to get a refurbished phone. It was extremely difficult to get the serial number. We are very unhappy with this insurance company. We've been paying them for years. As soon as we can leave the house we are cancelling our US Cellular account and thus stop using Assurant Insurance.

An employee's had her screen crack on her Galaxy 7 on a Saturday night and it was important to get her a new phone ASAP for business. Assurant handled the emergency quickly and efficiently and she had her new phone Monday. Much appreciated!

The service fee/deductible payment for my Protection360* claim was approved for my damaged iPhone very fast and then the receiving of the new iPhone was very quick also and it was a very easy process.

Sent me a replacement phone as part of an insurance policy through Comcast mobile that would not charge. First, I was refused a new device until the original was returned. Second, after speaking with a supervisor they approved a new device without receiving the original. Third, was told for $30 they would deliver the phone on Saturday, expedited they said. It's Monday and I just received confirmation from FedEx that the device was shipped today (Monday) and will arrive tomorrow (Tuesday), That's 5 days without a cellphone that I pay extra every month for. Terrible excuse for an insurance policy.

I didn't get proper information on the steps of getting the phone replacement. I contacted your company numerous times. It took my son contacting you to finally get my phone. When I did receive my phone, I got an ugly black phone where I can hardly even see the home button. I paid for insurance for 2 1/2 years and more than enough paid for my phone and then to get an ugly phone that isn't a true replacement, does not make me happy.

I get a my phone a accident and broke the screen and back was not functioning properly after that. So I file claims online. Was super easy and two days after I received my new phone and I received a update on my new phone. Is super cool to have insurance. Is super helpful. Thanks for that.

The male I talked to was very nice, helpful, knowledgeable, courteous and quick. And my replacement phone came in perfect condition. I had a great experience during a frustrating time (of broke phone ????).

Easy to put in claim. Phone came quickly. Very satisfied. Will definitely let friends and relatives know about Assurant expertise. Had to pay a co-pay but that was okay. I would had to buy a new phone if I didn't have insurance so I'm glad I was insured by Assurant.

I broke my phone on a social distance ride and was pretty worried that a global pandemic was the worst time to break my phone. Luckily it wasn't, I was able to find a link through T-Mobile and file a claim electronically. I waited a few days for a confirmation and a few days after that a new phone was at my door. Just had to slide my old one in a small sleeve and dropped it in a mail box. The only thing that could have made this better would have been having my info pre populated on the sleeve or at least printed a sticker for me.

I enjoy how the device came early as soon as possible! I also love how affordable the insurance is. I am looking forward to using Assurant more often. I love how the phone came in good condition. Thank you.

I dropped my tablet and cracked the screen and damaged the outside. It was replaced in 3 days and I was able to track delivery. It was so easy. The delivery was very fast. I feel very satisfied. Would recommend Assurant to friend and family.

Easy, fast, pain free. This is why I keep the insurance. I have had Assurant since I got the phone, and I usually mess it up at least once a year so this helps me from having a messed up phone. As long as they offer it I will keep the insurance on it. Thanks for being there.

I was told by one of y’all a representative that I had to return the Apple Watch and make a new claim because I didn’t give the right number & was told to ship it back when it arrived here & when it arrives at y’all warehouse y’all would send the other one & I still haven’t got it. I need to know what’s going on. Please call **. I never had customer service like this before.

I tried multiple times to contact agent but no one seems to be able to help, just transfer between agents. Replacement iPhone 11 overheats, battery drains in matter of hours versus all day in previous phone. Service gets interrupted and phone freezes randomly.

I broke my phone had to replace it. Assurant did good getting it to me with return package. For the postman no big deal. Just switching the phones over back up your old one first and you're good. Nothing much to it.

The customer service representative was absolutely wonderful. He was extremely helpful and knowledgeable. It made something so stressful into a very easy experience. Although I was made aware I may not receive my phone in 2 days I did! I am a teacher and needed this for communication to my class and am so happy how easy it was! Thank you Assurant team!

Called my claim in and received a new phone within 2 days. First time I called the representative noted the wrong date of last used. Called back and spoke with a supervisor whom corrected the date and filed my claim.

I'm still waiting on my replacement phone. It's been over a week. When I called to check the lady said it should be to my house by last Thursday or Friday and it's Monday and still no email saying it's coming.

I was very happy with all the help and customer service I received. Fast and friendly. Explained everything to me and made me feel valued as a customer. All in all it was a very nice experience to talk to one of your agents.

I will never purchase insurance plan again. YOU replaced a BRAND NEW phone I paid for with a refurbished piece of junk. The speakers do not work. The monthly rate plus $99 deductible was a waste of money.

I tripped and dropped my phone and broke the screen. I didn't get around to calling Assurant until 3 weeks later. Partly because I figured it would be a big hassle, and cost a bundle. Wrong - it was fast easy and the phone came quickly. Thanks!!

The experience was smooth and stress free. I appreciate that. When paying money and being with T-Mobile as long as I have, it feels good to be able to have my accommodations met like a valued customer. This goes a long way with me. You replaced my damaged phone and didn't try to stick me with miscellaneous fees or charges. Thank you for professional care and service.

On the 28th it will be a full month since I started this process to get a replacement phone. I still don't have it. Customer service keeps giving me the same answers and I am very unhappy. I feel like I am not getting the service I have been paying for. I feel like this I'd total unacceptable. If I had a choice in insurance providers, I would be looking for a new one after this encountered. I am so unhappy I have reached out the the CEO by email.

I was sent a defective order phone as a replacement for the phone that was lost. I called several times to get help returning this phone to the right place and receiving a working replacement phone. I’m paying for phone service to a phone that you guys sent me that doesn’t even function at all. When I called, the call was disconnected every time a rep put me on hold to transfer me to an Apple representative. Still no call back. Still can’t get through to the right people to replace defective phone.

The agent I spoke to was great. Everything went smooth but when I received my replacement phone..it didn't include a charger or a tool for opening my sim card slot. (I ended up using the post from an earring to get it open.)

I am very pleased with my claim. I ordered and paid the deductible and received my phone the next day. The only thing that bothered me was that the phone was just left outside my door where anyone could have stolen it and I don't think I should have had to pay a 100.00 deductible.

Everything was easy, the customer service was great. I would recommend to my family members and friends. The replacement was flawless. The return process was easy. I wish the price was better but it seems to be the going rate.

When I made the claim that process was seamless but the process of erasing the phone is a bit overwhelming. Especially during this pandemic and you can't get to a store for assistance and when you are on the phone for hours with wait time and assistance that can be very frustrating.

Broken screen. Great experience overall and fast. Very satisfied with the whole experience. Great service and fast delivery. Online process was simple and easy and quick. No stress with the process at all. Great service!

I receive the replacement the next day and the process to return the broken device was simple. My only concern is the replacement device's battery doesn't stay charged as long as my original device (a full day different). Do I need to have the replacement device replaced as well to get the same original battery performance as I should have?

After having to call two separate times and spending over FOUR hours on the phone, two hours each time I called, I can honestly say this is the absolute worst service I have ever gotten. The gentleman on the phone who was trying to assist me even said at one point that he “didn’t know.” I had to then wait again for a manager just to process a simple insurance claim for a cracked screen. Highly would not recommend.

The process was fast and painless. The customer service was great and answered all my questions. The phone was shipped quickly and my son was very happy to receive it. I'm glad I have the 360* coverage on my phones.

Very easy process. My replaceable seem a bit more pixels and different from the actual phone quality I first bought in store. (Compared to the one I was sent.) Overall I'm good. Going to how it holds up.

I got the replacement phone. They failed to send me a shipping label to return the old phone. Keep in mind the old phone is mine and it is already paid off. I was informed I would be billed for the old phone if I don't return it. I should not be billed for not returning a phone I have already paid for. Plus Assurant did not place a shipping label in the box for me to return the old phone. And why would I pay for shipping on a phone that is damaged.

The online claim experience was very easy and such a reassuring process. The phone got here in no time and the setup was easy and so was mailing in the broken phone. I'm a very satisfied customer and would use them again.

Happy with the service I received when requesting my phone claim. The people who I spoke to were very nice and great to talk to. The timely manner in which I got my phone was excellent. I now have my phone and no more broken screen.

Claim number **. I called Assurant, they denied my claim. I called in and they needed information from T-Mobile. I called tmobile to get the info and called assurant back. Then assurant needed more information from tmobile so I can to call them and then call assurant back. This happened two more times. All while hold times are long these days. I paid for coverage so my phone should have been covered when I filed my claim. Instead I had to jump through hoops to get the coverage I paid for. Ridiculous.

The customer service prior to the phone being shipped was phenomenal, the shipping went over without a hitch EXCEPT the delivery did not get left at my door the first time even though it said it was delivered. Upon calling back to customer service they were able to handle my claim professionally and had my phone to me the next day!!

Took 12 days and sent all paper work from the first day and no one to contact. The only thing that it was fast is when they charge the deductible. In Less than 3 min after that no one contact to verified the day of delivery or when really is going to arrive. All kinds of excuses.

Hi my phone arrive the day you guys said was going to be here. Customer service person was very nice. It make all to happen fast. It ask me all the question related with the phone. Good customer service. Thank you.

I lost my phone and paid 250$. They sent me a different phone and now have to buy a new phone case when the guy lied to me at T-Mobile and said that any accessories would also be covered by the now increased in price insurance. It seems to only cover screen protectors which my new phone case has built in so all in all bad experience.

The service was awesome. The customer service representative handled my situation with lots of care. I appreciate how kind and professional she was and how quick she handled my problem without me having to call back.

GOT A REFURBISHED PHONE THAT DID NOT WORK. Called and they said I would need to return the new phone and have no phone while I return it .. Then a few days later I dropped it while trying to get it to work .. So I still have no phone .. Super sad experience. Still paying for insurance. Need to cancel asap ..

Disappointing experience due to the fact I was not able to get a replacement that had the same features as my previous phone. I Was not pleased with having to turn in my current phone for a replacement that did not have same features.

After reading review from Assurant from ex customers I decided to keep my original phone (just broken screen) for a week to insurance my replacement phone was adequate. It was not. It was shutting off and not working so I had to use my original phone. Call Assurant. They said to send my original in to get a new replacement phone. So now I’m stuck borrowing a phone because their failure to quality control their refurbished phones which gives a pointless notion of a monthly payment to Assurant.

After a month of receiving three different sounds that were not the right phone I finally did receive a phone. Unfortunately it was a totally different phone which I had to go out and buy a totally new charger for for the car and for the house that set me back a little bit of money. But if it weren't for Consumer Affairs getting involved I probably would be waiting still for another phone. Thank You for getting involved.

iPhone 7 Plus. At first for replacement T-Mobile said my bill had to be current. I called into Assurant and the claim was filed immediately. The Rep was amazing and helped me 'til the end, calling me 3x to see if things panned out. Phone came in 3 days w/out a new charger. Next Rep was amazing and sent in 2 days. I do love the way Customer Service helped me over this replacement.

Customer service was excellent and went well. Sales rep was courteous and knowledgeable. Cell phone replacement came in a timely manner as discussed by sales rep. Did not have any problems explaining problem and did not experience any hassle.

I ordered phone on Thursday April 16th. I was told it would be shipped out within about 24 hours. It is now the 25th, I still have not received the new phone, nor a email it saying it ever shipped. But I did receive this email asking me how I liked my new device, and how was the service. Guess I'll continue to try and call or try tracking my phone. P.S. Payment was taken immediately on the 16th when first ordered.

Assurant's response to my request for a replacement phone was quick. I had to fill out a simple form and within days had my new cell phone. In addition, they provided all resources needed to return the phone, including packaging and postage. I give them a 5 star rating!

Everything was done online. Received my phone the next day as promised. Transaction was smooth with no issues. Simple instructions to follow. Everything needed to send back phone was included. Thank you for your service.

The device didn't come overnight like expected but it did come. In good condition. Everything worked and the slip to send it back was also provided, which was great because I don't have a printer. Thank you.

Thank for the speedy service of my replacement phone. I am very pleased with it. It came in time and was in excellent condition. Thank you so very much for your service and care. I know these are rough times with this Coronavirus Covid-19 out there. Thanks again.

I paid my 99 dollar deductible to get a replacement phone that works. The one that was sent to me glitches all the time. I have to wait till it feels like not glitching to use it and the wait time to get thru is just as bad if not worst.

Claim by cell phone. My experience was perfect when the cell phone change. Helping with my cell phone. The worker helped all the question and the warranty about the cell and delivery. Thanks for supporting the customer.

Like the few other times I had to make a claim it was flawless. I had no problem at all during the process of getting the claim. My replacement arrived very quickly and the damaged one was returned by mail the same day. Very satisfied. Thanks.

Updated on 05/09/2020: Thank you very much for hearing my Complaints with my original device Replacement, I feel more comfortable with the device I have now. Thank you for the quick And courteous support as well. Company followed up to make sure I was happy with my device now which I am and I am also thrilled by the customer service of the company. Thank you again. ~Rich

I very glad to have Assurant as my insurance company for my cell phones, you are very professional and very easy to file a claim. Never have a problem with you guys. Thank you for stand by your clients.

I called Customer Service about my phone. The volume button on my LG phone was damaged. They were very efficient and friendly. My phone arrived within 24 hours after submitting my claim. Excellent Customer Service.

I really appreciate the fact are things goes fast, my replacement phone was delivered the next day. I got the same phone who's on perfect condition and work as I want. I will love to refer my friends.

From start to finish, the whole experience was fast, efficient, and very easy. From going into the MetroPCS store to them informing me to contact Assurant to replace my damaged cellphone to contacting Assurant to getting the new cellphone, was completely effortless and painless. Thank you!!!

First of all I never got the phone that I said I was going to get, regardless of what your insurance policy says. Your word is nothing. You gave me a girl's phone and expect me to just deal with it then said you would give me the same phone I had because I had replacement screen saver and case for it and still sent me the wrong phone. If these stupid things didn't cost so much I would definitely be canceling my insurance.

My experience with Assurant was professional and courteous. My phone was delivered very quick. Within two days. Thank you so much for your kindness. You have made my correspondence with Assurant very pleasant. Zina

Good experience but could be better. I don't like IVR; REPETITIVE questions and multiple times of duplication of information. It wasn't terribly difficult but I would prefer to just talk to a representative instead of the computer.

Assurant responded quickly and approved our claim for our damaged cell phone. This was a very pleasant experience unlike speaking with other company claim centers. We received the new phone in 2 days and they did not require we send our phone to them and they receive it prior to the claim. Thank you for the professional manner our claim was handled. I would recommend Assurant my family and friends.

After 14 days we finally received our insurance replacement phone. After calling and checking on the status of the replacement they responded saying my phone was on back order and they didn't know when it would be delivered. The staff was kind but the company as a whole was not helpful. They should have provided a replacement reimbursement or sent me another phone. After the experience my family would like to switch insurance companies.

Screen broke, I would have given a better score if the price was lower. Apple has a better rate. Otherwise customers service was great! Professional, curiosity and fast service. My phone arrive in two days.

I got a whole brand new cellphone within 3 days after filing my claim. I got the Same color and everything which was important to me. What I don't like is having to pay insurance every month and then having to pay 99 more dollars for my replacement phone

Great help, great customer service and shipping was quick!!! I am very satisfied with the help that I got. It was made simplified and easy. I am enjoying my new device. Thank you for all the help.

After contacting Assurant a week & a half later. I was informed my claim was denied. And the messages were going to my disabled phone and not my email. This happens when robots are processing orders & not humans. The reason for disabled phone is the cable cord for phone. I purchased another cord from MetroPCS. And the cord bends because it fits too tight inside phone. My replacement phone is a lower version of phone previously purchased.

Phone. It was on time but UPS did not even knock at my door. They left it on my front porch. Very careless. I don't live in a great neighborhood so I felt they should at least knocked to inform me of my package. But overall Assurant was great, easy and affordable.

Thank you so much, everything was simple and smooth. The wait time wasn't bad for processing, & customer rocked. Great service, I am very pleased with my new replacement phone and have and will continue to recommend these services.