Assurant Phone Insurance Reviews

Everything went as plan. Did claim on phone. Received within 3 days. Told them phone was drop by accident and screen was broken but was working, claim was accepted and phone was on its way to me. Thank you Assurant for insurance. Only cost me $99. No taxes.

It took 3 claims and almost a month to get a new phone. I finally had to have TMobile call on three way to stop getting the run around. After being told it wasn't covered or told it was the twenty four hours later track my claim to find out it's denied. After paying insurance for seventeen years it would have been cheaper to just buy a new one instead.

Cracked screen. It was easy to file claim and got replacement right away. Was easy to setup with clear direction on how to set up and transfer account to the new phone. Return of old was easy and straight forward. No issues with the new phone.

Replacement. With the replacement phone I just got, I notice the battery doesn't last last long enough like it does with the phone that is being replaced. I don't know if that will become an issue later on.

I damaged my phone and needed to replace it. I went into store where I purchased my phone. They contacted the Insurance agency and submitted my Claim. That was at 4:45pm on a Friday. I received my new phone Saturday morning. The rep was knowledgeable and very helpful. I was pleased with my experience.

This was the worst process I've had to endure to receive a phone replacement. The communication was so broken and inconsistent when dealing with different reps. The issues of the company (Assurant) with their lack of ability to receive multiple faxes from me of my phone bill, as requested, it was never received by company. These faces and emails have my personal info on them and they were claimed to have not been received until I was told by a rep to send them through a hidden link online. Very uncomfortable process. Please see all notes on my account to be filled in.

VERY DISSATISFIED!!!! My daughter's iPhone 8 was cracked, I called Assurant, the customer service was excellent. However, when I received my replacement phone, it did not work properly. Not all text messages are going through. We reset the phone, powered it off and on again..it still does not work. I called assurant on March 21, they refused to send a different phone, they transferred me to T-Mobile, I was on hold for over 2 HOURS! NO ONE EVER PICKED UP!! I sent a message on the App and no one has responded....TERRIBLE CUSTOMER SERVICE.

We pay money every month to ensure an easy replacement situation in the event of a lost or stolen phone. Been through this process for over 12 years and it was the very first time I experienced such a disappointing process.The experience was anything but pleasant. Extremely dreadful process, unprofessional and time consuming over the course of 3 weeks. Just to put the order through.

I called Assurant to complain of my stolen phone and they immediately asked me the necessary details to verify my identity, and went ahead to solve my problem by sending me a new phone the next day. The person that attended to me was so polite and very helpful. I am grateful to them for their exceptional customer service delivery.

The screen on my iPhone broke and I called my mobile carrier T-Mobile. My mobile carrier was great and explained they would transfer me to file a claim with the insurance carrier I pay monthly for and that’s when it got overly complicated. I did not care that I had to pay a deductible.. I only cared that the person attempting to explain to me the process just couldn’t. Basically took my info and told me to contact them again in 24 hours but couldn’t explain why. Then I received an email from them a few hours later to complete the process. I didn’t even need to call back. All in all the person I spoke to made the process overly complicated and had no clue what they were doing.

Phone replacement due to cracked screen. Representative said I waited too long to report damage. Therefore not covered. I pay the insurance on this and other devices for years and years I've had this account over 20 years since it was Aerial, then VoiceStream, same number for my daughter and myself and other persons that I have added.

It was a very good experience for the price of $10. And very fast delivery. Everything was correct and everything was packaged nice and neatly. Thank you so much for valuing your customers and thank you for the replacement phone.

HORRID experience with this company. I signed up with the "Bring your own device plan" on T-Mobile. I bought insurance on my phone under that plan. T-Mobile contracts the insurance out to ASSURANT insurance company. Assurant would not process my claim. The store employees could not get my claim processed at T-Mobile even though they all said that my phone fell into the guidelines of the insurance claim. On my first day I spoke to three different people. I asked to speak with a supervisor when I spoke with the initial representative. She told me there was no supervisor available even though the phone call lasted for approximately 30 minutes.

Lost my device and within 48 hours had my new one at my door awesome service! Awesome people! Fast reliable what more could you ask for, I cannot live without my Note 10 as my work schedule runs off it for the most part! Thanks guys!

USPS attempted to deliver the phone to you March 6, 2020 at 2:10 pm in the afternoon. No access to Delivery Location! It was delivered to you on March 9, 2020 at 2:26 pm to an unknown person and you mailed me a letter on March 12, 2020. The phone was placed in the White Sulphur Springs Post Office March 1, 2020 at 10 am. Your tracking number was not recognized until it hit the Charleston WV PO on March 4th.

First person I spoke to tried to tell me they wouldn't exchange my phone after I told him I made a error on which note size I had. The manager did a excellent job assisting me and fixing the problem. Upon receiving my phone they sent the wrong color.

I am extremely upset and disappointed in the service I received. I received not only a physically broken device, but a malfunctioning one with no sound! I was on the phone for over an hour trying to straighten it out with customer service and was placed on holds for over 30 minutes! I was told that I wouldn't have to wait for the replacement to be received by the warehouse for my SECOND replacement phone to be shipped, that as soon as it was being tracked that I dropped it off, my new one would be sent same day delivery.

Physical Damage to my screen, it cracked in the middle part of the screen, because it's good quality of screen it didn't shattered into pieces when I went to pick it up and it didn't cut me. It stopped working because of the impact.

At first it was very easy but I still have not received my replacement phone. Was told that it was still at UPS. Three weeks later and I still don't have it. Called you guys again and was told that they were going to look into it and get back to me. This is unacceptable. I'm thinking about going to a new carrier that is more responsive.

I was able to receive the replacement and send the damaged tablet back. However, there was difficulty with obtaining information from the tablet with the broken screen. It would be great to have tech support in addition to the store to help the customer go around the damaged screen to get their additional information from the tablet or phone.

Replaced phone due to cracked screen. Turn around time was amazing. Received replacement phone within 2 days. And service provider was good about transferring my information and providing guidance. Not happy that I still had to pay $99 when I pay the monthly insurance price. I do understand that it is the "deductible".

Replacement Revvl Plus. This, unfortunately, was be my sixth replacement in two years. So, to be a good insurance for me is something I need. You have always been there for me. I really appreciate it.

I've had 2 replacement devices sent out to me because The screen to my phone had cracked. Both devices that were sent out to me were defective and I needed to send them back. I sent them back and now after they told me I would have another sent out to me immediately comes to find out the manager I spoke with never shipped it. I have been without a phone for over a week now. I have no ways of communication in case of an emergency in this crazy time with this coronavirus because they keep sending me defective devices. I pay 12 dollars a month and My deductible of 99 dollars has been paid and I still don't have a device. Over a week now and I'm supposed to have it overnight. I will be canceling my policy and phone service.

I have Excellent customer service. I spoke to about 3 different reps (3 different times that I called) and each one of them was very on knowledgeable, patient and answered each and every one of my questions and assured me not to worry. Each one of the representatives also went through the whole process of the claim from start to finish and that really out my mind at ease. I thank you for such a great and easy experience.

My phone accidentally fell while I was listening to music and part of the screen broke. Called ASSURANT and they took care of it immediately. The next day I had the replacement delivered. Wish it could've been a brand new phone instead of a refurbished one but I am content. It works and I don't have to worry about the broken phone. Thank you!!!

I had to wait almost 30 days until my claim was submitted, accepted and processed. First the claim wasn't reviewed in the alloted time by Assurant. Then it was resubmitted. Failed to contact me about anything. So it sat there incomplete. Third they said I needed to submit my ID/ DL for ID verifications. Then it was flagged for FRAUD! 2 weeks later I had to call in again and resubmit the claim and in 5 days $385 later. I got my phone. But now thanks to the slackers at Assurant. My AppleCare+ is now VOID and expired. THANKS A LOT FOR ANOTHER WASTED $99 through Apple.

Was great and easy to submit online, I received the phone within 2 days which that is awesome. Didn't have any problems, I got approved for the phone replacement right away, and I had a great experience with Assurant. Thank you.

There were a few Hiccups and issues that needed to be addressed of course account side. Every person I talked to was extremely polite and wanted to solve the damaged device quickly effortlessly. Quick delivery. Was a bit skeptical when received as it was rainy and package was left in open water. But thankfully packing envelope held seal and everything worked no issues.

It’s now day TWO of trying to replace my phone. It’s taking forever to finish filing for a claim. I Need a new phone ASAPPP and they won’t help me. They said it takes a few hours to get the request, called again and now they said it takes over 48hrs to receive it. I don’t know why I can’t just file for a claim right away rather than to wait for an email to continue it. This is BS! If I would’ve known this would happen I wouldn’t even had paid for insurance. I keep going back and fourth with Assurant and Apple and neither give me answers!

Samsung. SM-N950U. Galaxy Note 8. Black. 64GB. T-mobile. The experience was good and fast, first time was not working because I went to the store and they did not give me the telephone but I called and you sent it. The shipping was fast, thank you.

I ordered on March 3 after the city off time however I should have got the phone in two days or on the third day. Well I got my phone on the fifth day. Sent email, was told it did not take as long as I stated. I attached a picture of the UPS notice and still I was called a liar and told thank you. Every day without my phone cost me money as I drive Uber.

I had a great experience with getting my new phone. I had a phone that the microphone went out on it. Took it to my US Cellular store and she worked on it and verified my diagnosis. We then called your business and ordered a new phone. Received it the next day. Took it store and she got it set up. Made some changes to it. She did a great job and so did your rep.

Customer service was so nice and they made me feel important as a customer. They also handled answered all my questions politely and were extremely helpful. When I called back to ask more questions they answered them without getting annoyed with me and made me feel comfortable to ask them more questions if needed.

The experience was quick and easy. No fuss or muss approval process. I appreciate this service because when I needed the service it was available to me. I felt lost in this day and age without a phone, and they replace my broken phone as quickly as possible.

Response was so fast and representative was so helpful and efficiently knowledgeable. Very much customer service oriented. I will highly recommend Assurant to friends, families and coworkers. Thank you. Be safe and GOD bless us all!!!

I called about my damaged phone and the individual was able to discern from my tone my frustration, she was polite and courteous and was able to calm me down and take care of my needs. I recently received my phone and I am now able to take care of business. I would say job well done.

Cell phone damage replacement. Representative very kind, knowledgeable. Great service. Phone call quick and easy. Patient and assured had all correct contact details. Gave a timeline update. Phone arrived in less than two days. Instructions clear.

I thought the process and replacement order went very smoothly and was VERY quick. The Replacement Phone was received with 24 hours. Why I rated this a 3 star and not a 5 star, was due to the customer rep I spoke with on 3/9/20 should have provided better instruction on shipping the phone. My daughter's phone was stolen while she was on vacation. She attends college in a different part of the country and does not live at home. The phone would need to be shipped to an alternative address and she would not be returning until 3/12/20, which I explained. The rep stated the phone could be shipped in 24 hours from filing the claim. Since she would not be home until 3/12, I did not want claim filed until 3/11.

At first it took a while to get the claim approved. I waited a full week before I contacted them, but my claim was approved that day and within two days I had my new phone. The refurb has issues though.

The screen on my phone was cracked. I wanted to take it to a shop to just repair the screen (no other issue with the phone) however I was not given the option to do that. My ONLY option was to spend $100 for a replacement phone. I didn't want a replacement that is pre owned and refurbished. My phone still looked new besides the screen, and I was the only owner! It's absolutely ridiculous that customers that PAY FOR INSURANCE only have one option for an android phone. If I had an iPhone I would have been able to have my screen repaired for $30 within an hour! Instead I had to wait 2 days for the replacement to come in the mail, then make sure ALL my photos and other media was completely transferred (had to do it more than once) it was very inconvenient and extremely disappointing! Give customers the option to fix THEIR OWN PHONE! We're paying for the service. We might as well be happy when having to use it!

Making a claim with Assurant was quick and easy. Great customer service, with a timely delivery of new device. We rely on our mobile technology to keep connected to family and friends and having the replacement so quickly makes the warranty service worthwhile.

Excellent customer service, customer oriented and fast delivery of my the replacement device, arriving next day. Assurant communication was effective, contacting me to let me know about how was my claim.

Samsung Galaxy S8. Best experience.. Top quality. Fast. Real person talking to me.. Fulfilling all the needs promised on the past. It really comes through.. Fast delivery. On time..Helps to save my time. Highly recommended to anyone who will need it..

You need to regroup and get it together in your company. You lie about policies and shipping times and make people jump through hoops to get their replacement phones. On top of that, you’re raising your monthly prices. For what??? To continue to serve people **??? Do better, your company is ** CHEEKS.

Phone claim. My phone was damaged. Went to the store. Made a claim through insurance. Got the phone the next day. 50$ fee though even with insurance. Don't understand but yeah it was a good transaction.

Good good ok good. They was nice and helped me out a lot. Thanks to customer service. I really needed the help and they helped me a lot. I needed a phone and will continue to pay my bill and insurance thank you a lot.

The replacement phone came in super quick and it was really easy to return the damaged phone. The instructions were easy to read and understand. The pre paid envelope was easy to seal and return.

It took me 3 days to get my phone. They give you 10 days to return it but because of the pandemic we are going I couldn't go to stores to have them help me transfer everything to my new phone and I was stressed by the 10 day return it or you get charge for the phone. I sent it the 9th day then good I figure how to delete my info from it with half a screen broken.

It was terrible! I called in and was transferred back and forth between Assurance and T-Mobile 5 times! I called Assurant first and was then transferred to T-Mobile, then they transferred me back and forth again. I believe it was because the phone was less than a year old so Assurant thought T-Mobile would cover it but since the screen was damaged, it was an Assurant claim. But no one except the last 2 people I talked to explained this so I was a Ping-Pong ball for over an hour! I've filed claims before that were fine, but this one really made up for it. I'm very unhappy with this whole experience.

I was not given the option to have my phone fixed. I paid for insurance and it was an option but was told I could not have it fixed. I was told I had to buy a refurbished phone. I am not happy about it because I did not get what I paid for.

I contacted Assurant to get my phone replaced since they do business with my phone carrier, T-Mobile. I paid the deductible and received a tracking slip for my new device. The package never showed (I have webcam proof it didn't) and an investigation initiated by Assurant was started on Feb 3 with UPS. UPS asserts that they delivered the package and will not pay out the insurance fee to Assurant. Because of this, a manager named Davon ID #** notified me they cannot reimburse me for my deductible and that I MUST send in my broken device (which I've paid in full to t-mobile) in order to receive a refund and that I would not be receiving a replacement device.

I had to pay for a phone was already cracked...and was told that because I went to the mobile store and not you guys I had to pay a the fee again...and the phone I got now look like water damage. You can see the big circle look wet.

The phone shipped to me was damaged. When I received my replacement Galaxy Note 9 I put the phone directly on charge as instructions, the next day the phone showed moisture in charge port of and on through 3 days, then stopped charging, I called service and was told I would have to pay another $175 deductible to get another as if it had been my fault. This is not acceptable, I did not damage the phone as it was a remanufactured one with issues already, so I had to trade that phone in on a new one which I could not currently afford to do with the current circumstances. I will be dropping insurance with you all if nothing is done about this, I've paid to have your insurance for at least 6 years.

Lost iPhone replacement. My husband lost his phone. I called T-Mobile that night to lock the line and they transferred me to Assurant. The support person was very helpful and I had the new phone in 2 days, since it was too late to mail it out that night. I appreciate the service, although, the deductible is a little high.

Took 16 days but, finally correct replacement phone arrived! Morgan (escalation team member) assisted with my issue and was extremely helpful and friendly. She kept me updated and never read from a script and was honest with me. I appreciated that a lot!!

Replace SAMSUNG S80. Prompt response in sending a replacement phone to our house.. Response over the phone was cordial and fast. The replacement phone has no issues so far. Overall happy with the service.

I had trouble completing my claim. I called and the Phone Rep walked me through it step by step to get my claim completed. The replacement phone arrived the next day. I received great customer service.

There have been multiple issues starting from the very beginning. I went as far as getting on a conference call with T-Mobile and they were shocked at what I was being told and how this has been handled. I will be telling anyone who will listen how this experience has been. My insurance USAA has their own cell phone insurance. I will be changing over.

It has been 9 days since they charged my card $99 and I still have not received my replacement device. I sent a message yesterday and have yet to receive a reply. I would like this device overnighted to me or refunded, please! Thank you.

Replacing liquid screen protector. Filed claim on shattered phone screen. Received replacement phone a few days later. Appears to be working fine. Think the phone was only a year old so it should have been replaced with a new phone not what the business decides to replace it with. My opinion Don't recall instructions on taking phone to US Cell to have info transferred. Tried doing it at home using smart switch. Was never told to file a claim on shattered liquid screen BEFORE requesting new phone so I had to pay $50 for new liquid screen saver.

I had a Galaxy S8 that I had purchased in Dec. 2018 on which the motherboard was failing. This was causing charging issues. The sent me a replacement and before I even got the old phone to the post office I had the same trouble with the replacement phone. When I called to report it they told me to send it back and they would send me a new one. I cannot be without a phone, especially in these times. I have sent back the first phone and will try to call and see if they will send me a new phone without sending in the defective one first now. Hopefully they will.

It took a very long time to get my replacement phone. When I did receive it, it did not come with a charger. When I called about not receiving a charger I was told you guys don't send chargers out with replacement phones. I know this is false because my wife just had her stolen and the replacement came with a charger.

Thank you so much for y'alls speedy shipment of my phone. The delivery was a lot quicker than I thought it be. I appreciate y'alls kindness. GOD BLESS. Assurant is a good insurance to have, it has definitely helped me more than once.

Changed phone providers due very bad customer service and was very very impressed with the service I received. Virginia and the other agent (forgot her name unfortunately) are positive member of your team.

I was unable to locate my order number. My tablet would no longer charge, and I decided I could not afford the charge. The agent that helped me was excellent, and clearly explained my options. She followed up with me as well, and offered further assistance if needed.

The Assurant tech was very reassuring and understanding of my loss which was very calming and convey that the tech understood my pain. He explained the insurance and the deductible and how much I had to pay.

It took over a week to get my replacement. I went and bought a new phone before it arrived because when I would track my claim it only told me that the claim was approved. The same thing day after day.

I submitted my claim on a Sunday and my replacement phone arrived Tuesday. I'm extremely satisfied with the quick delivery and with the replacement phone I received. It is even blue like the one I accidentally damaged. I was concerned I would get the basic black since the last time I had a phone replaced, I went from having a gold phone that I loved, to the basic black. Because of that experience, I was very happy that I got the same color as my original with this claim. My only complaint is the charging cord it came with doesn't work. Since it's best to use the brand cables and not generic, the money I pay monthly and the cost of the claim, it would have been nice to have a working Samsung charger with the phone. But at the same time, it's a minor complaint. Overall, I am very satisfied with the quick service and the phone I received.

Great customer service and very fast turn around. I had my replacement in my hand the very next morning, less than 24 hours. My only issue is that my phone was less than a month old and I received a refurbished replacement. I think I should have received a brand new replacement.

Very satisfied with the service you provide. Great service reps, with awesome professional personalities. I will continue to recommend to friends and family to continue to use your services. Thank you for keeping my wife happy...

Stolen or Lost the device was never recovered. Assurant denied coverage. 48 hr tape was never assigned. Roadside assistance was never dispatched. Lost while filling up gas can into car. Drives me crazy to think I pulled out along the side of the road with phone on roof. Horrible situation nonetheless but who knows - under seat, stuck in the mud, stolen at the next gas station. First time my insurance denied a claim on wireless cell phone carrier. Lost a brand new device but was rather not satisfied with the LG V40. Too much anyways. I still owe bank financing charges and T-MOBILE has no plan to fix the 360° Protection Plan anytime soon.

I was very pleased with the service, professionalism, and awesome delivery from Assurant. It was my first claim and I can say that I'm impressed with everything. Thanks a lot and keep up the great service!

Perfect service for inconvenient situation. All I had to do was pay the deductible and I was done. The only other thing that was confusing had to do with returning the broken device, but it was more on me for that than anyone else.

I would recommend this company. Assurant was helpful and quick to respond with our lost phone. Great customer service.... The representative was helpful and understanding. We Received our new phone within two days.

Excellent and professional service. Very fast. Great job! I appreciate your attention to detail on this very much. I am glad to have your service available to me. It's very affordable and gives us a peace of mind. THANK YOU!!!!

Broke phone replacement. My first time ever using Assurant.. nice interaction with customer care rep and my phone was replaced as promised. Good job. I would definitely use them again. I also like the process too, they provided me a return envelope paid for by Assurant.

I have filed insurance claims on phones before and have had a phone in a day, this time they required extra information that I had to send, so I did, they said I did not send it correctly that I needed it to be sent via a link from an email they sent me, they never sent me an email, ever, I checked spam etc, never got it. I proceeded to continue to send my information 6 times via upload and even faxed it once, they tried to say there were scratches on the picture. It looked tampered with, well it was my husbands ID and it was scratched up, it's called wear and tear, I explained to them it was imperative I get a phone as my daughters broken phone while usable had glass falling off of it, they still took their time, it took in total about 11 days for them to finally approve this claim, it was absolutely ridiculous on their part. Worst experience I have ever had to deal with with them.

My overall experience was good. The representative I spoke to was extremely helpful and very nice. She was able to quickly answer my questions and help me with my claim. My only complaint was with the automated system you use for claims. I spent 25 minutes telling a computer my information and, it getting what I was saying wrong, to then spend another 25 minutes giving the same information to a person who could actually help me.

The phone that was sent to me is not working properly. It gets stuck and shuts down and I must remove the battery to restart the device. I need to be sent another device that will work properly that I can use. Need someone to contact me. Thank you.

They were quick to take the deductible, sent a defective replacement phone and now they don't want to accommodate us in sending a working phone. All they say is, "That is our policy." After speaking to about 5 representatives 4 said, "There's nothing else to do, you have to send the defective replacement first then we will send another." Leaving us without a phone for a day or two. One representative assured me on a 3 way call with T-Mobile rep that she could help. She said, "Hold on I'm going to place you on hold to avoid the order." Then just hung up. Called to complain, that rep said she probably hung up because she was not going to be able to help me.. wow wow wow worst customer service I have ever dealt with. After years and years of paying their fees, the one time I need them, they don't care to help. I wish someone could do something about this. I wonder if I can report them to some higher agency or something.

Online claim site was pretty friendly(4). The overall-follow through- was excellent(5). The activation dropped the ball (3).. After supplying phone IEMI and sim #. Connection wasn't complete till I called google for sim recognition issue the next day. Overall rates a (3.8). All good now. Jim.

My phone came and I have been so happy. My experience was great, shipping was on time and everything was great. I’m so glad that help me a lot so I was want to say thanks for helping me get a new phone.

So by calling and fast response to my inquiry I rate a 10, however in receiving the product I was not able to connect and when I called to advise of the problem I was told to send back the phone. And I would not be able to get another until they receive the phone. So I ask to cancel my request. I sent the phone back on 3-16-2020. I had to go buy a new phone (which I paid 119.65) and sent my phone to get repair. I paid into the insurance more than what my phone cost. I feel there has to be a better form of replacement. Thank you. Estela

Do not like the Assurant product or process after my experience. I was traveling on my vacation when I lost my phone. The agent I talked to said she could get me a replacement the next day. I said "great" because I needed a phone AND I need to fly home the next evening. When UPS came the next day without my phone, I called Assurant only to learn that the first agent I spoke with MEANT TO SAY that my phone would ship the next day, not arrive the next day. So, I had to cancel my claim (which led to multiple phone calls to get it really cancelled) and go buy a new phone at the Apple Store. At the Apple Store, I learned that if I would have had Apple insurance, I could have gotten my phone replaced right then and there. So, I will never use again nor recommend the Assurant phone protection coverage. If you are an Apple phone user, get their insurance - cheaper and better than what Assurant offers.

I think the service was easy and fast. Thank you for the speed in doing so. I just want to make sure you are not expecting the old phone back since it was lost and on one of the emails I read “send the old phone back as soon as possible to not be charged”. If you could let me know I would appreciate it.

Speaker doesn't work. Your Claim Number: **. Your Protection Program: Protection360. Your Mobile Number: **. Damaged Device: Samsung Galaxy Note8 (IMEI: **). Not happy with a phone that is not working properly. What can we do to fix this problem?

The new phone arrived in a very short time. We took it to the Xfinity store, and the people there were wonderful. We mailed the old phone back - and the entire process was pleasant and painless. Remarkable customer service! Thank you!

Assurant replacement phone application was very user friendly, the deductible was reasonable and I received my phone the next day. I recommend their services to anyone needing phone insurance. I'm completely satisfied and a happy customer.

I was dreading having to contact insurance about my phone, because it's such an inconvenience to be without one. But Assurant made the process seamless. The online claim creation was a breeze, and the replacement phone arrived the next day! I was able to set-up my new phone with minimal downtime and am thankful for it!

I'm disappointed in Metro PCS for advising that I get a new phone and go through insurance when later I found out it only needed a new battery. Assurant did well. But now I'm out extra money

Got my moms complaint in and within 3 days her new phone was here. Thanks T-mobile. You guys are a great carrier. Timely fashion, great quality in phones. No bad connections... Somewhat okay bill prices.

Replaced tablet. When I called the first time I asked that they send my replacement to work because they can't leave packages in my office at my apartments so if they leave it at the door it will get stolen. I've had stuff stolen before since they are redoing our highway I never know what each company has as our address at work so I told the person that both times when I called. The third time I called I was able to get it sent to my apartment because my kids are on spring break so I know it won't get stolen.

My only negative issue is they wanted to verify an address which ended up being an address from 11 years ago. I called US Cellular & that is not the address they have me listed at. It took several phone calls to get it. And they were adamant about me giving that address for security. Surely you can think of a better way to verify who I am?

I got a card for 200.00 dollars. When I tried to use it they said no money on it ...so I contacted you all. Sent in what you asked for then you ask for something I did not have and basically said, "Screw you and thanks for the money..." I can never use you guys again. I am out still the 200.00 dollars.

The quality, speed and experience were great. I was a little disappointed that I previously had a purple phone and was not asked a color when filing insurance claim. I really do not have any complaints.

Called for replacement and received in timely manner. Mailed back to with pre addressed envelope. Was happy with the customer service representative I spoke with. Representative was friendly and knowledgeable.

Customer service was helpful, courteous, understanding. I did not take to much time to get the approval of a replacement phone. It also did not take very long for the phone to be delivered to my home.

The representative was great and put the claim in fast and less than a week later got the new phone in the mail. The instruction on the box was easy to understand and sent the broken phone back the next day.

The insurance process from start to finish were seemingly easy! The agent was very helpful and I appreciate her being kind and understanding! My replacement phone arrived on time and I'm loving my phone.

First of all it took over a week to get my phone. I placed a claim on a Saturday. The email states it will take 24 hours to get my answered. I never received one email on the process of my claim. I had to call 4 times to get my claim moving, but every time I called no body could give me an answer on why my claim was taking so long. That is horrible services. I pay my bill every month and never late never. I run a business and have to have my phone. I just do not understand why I was treated so horrible with this claim. I am a good customer. This is the first time I needed to file a claim, if I pay the insurance every month, there should be no reason on why I would get a run around with the claim.

The only problem I had was you just don't talk to a person to start out with. Then finally you get someone and I'll tell you this woman was outstanding! The process was simple and easy, she made sure I understood everything. On top of that, this all happened on a Friday night and I got the replacement phone delivered to me the following Tuesday. Thank you, my wife is now very happy to have a phone to use.

I have been paying for my insurance on my phone for two years and my screen recently fractured so I contacted Assurant to replace it. I had my replacement within 4 days. Great job, thank you.

Extremely smooth experience with Assurant. Phone calls with support was very easy and prompt response with a very professional customer service agent. Cell phone was shipped very quickly and delivered as scheduled.

They were very helpful and attentive. I’ve called with questions and they took the time to make sure I understood everything and broke down every piece of information. They made the claim process easy.

Lost/stolen phone. I would like to thank Assurant for their quick response to my needs for a replacement phone. I received my phone the next day. Thank you again for a speedy action. I would recommend all my family to choose assistant for phone protection.

My son broke his phone and we placed a claim for a replacement. When he received the replacement it was a smaller and cheaper phone than what he had. We have had 6 phone calls in the last 2 weeks trying to get it corrected and still don't have the correct phone. It is beyond frustrating! Wish I could give them a negative 5.

It was easy to file a claim. The rep was friendly and professional. Payment was also easy to do over the automated system. Received replacement next day. Very happy with the service provided. It put my mind at ease after not having a functioning phone.

Broken screen. I called T-mobile. Talked to people at Assurant. There were no issues. I did not feel like I had to be aggressive to get a replacement phone. I did have to pay $99. :( My mom was very happy to get a good refurbished phone with charger and headphones included. She loves that phone!

I made my claim on a Tuesday, and I finally inquired on Friday to discover they needed additional information. I received no alerts to let me know I was required to produce additional information. After two weeks, I finally received my replacement phone. NO CONTACTS RECOVERED.

Tablet. Assurance insurance company was very respectful to me. Their customer service was more than excellent. Answer all my question. They great people please all of them a raise. And I would recommend this company to anyone.

Fast and easy. I have an 8s + and I love my phone. So I have it insured. I have an Otter box defender case, the one day I took the case off I dropped it and a corner broke. It wasn't a huge break so I kept using my phone but if you would feel the corner the glass was shard. I received a letter saying my insurance for my phone was going up by 2 dollars so I decided to take advantage my coverage.

Motorola Revvlry +. Prompt delivery of replacement device and hassle-free return envelope included. Would recommend to other customers. T-mobile carrier is the one for me. Assurant customer reps are very helpful and courteous representatives.

The worst experience I have had with customer service in this country. Call more than 10 times to resolve my claim for three weeks. The personnel they have is not professional, the last person who treated me was the one who solved the claim.

The process to submit a claim online was a life saver! The website was user friendly with steps outline appropriately, an explanation of selections was provided and FAQs were provided if needed. At the end of the process I received a confirmation and tracking information within the next 24 hours. I received my replacement device within 2 business days. Thanks Assurant!

I reported a broken glass screen and failed battery. My replacement phone was processed immediately. The agent that assisted me with my claim was very helpful. I was told that a new phone would be delivered to me within 48 hours.

Was very satisfied and quickly. Really good customer service and gave me the tracking information and also keep me updated on when and where my phone was located at and when it made it to the location.

Thank you. Everything was accurate except my home address. I had to call back to confirm the correct address and speak with a live representative. Your automatic system repeated a wrong delivery address.

New S10. Very professional and expedited my new phone after I damaged it... Customer service was very professional and took care of my dilemma as quickly as possible. I would highly recommend getting this insurance on your phone… Thank you very much.

My phone was stolen while on vacation. When I inquired how to get my new phone I was informed it would take a few days and they would ship it to my home so I was left without a phone for the rest of my trip. When I returned home I contacted Assurant to start the process. Much to my surprise that it was going to cost $249. Feeling backed into a corner, I paid the money and waited for my new phone. Well it was a refurbished piece of junk! My advice to everyone - forget the insurance which I paid for 2 years at $10 a month. What a ripoff!

My mobile device experienced a mechanical and electrical breakdown just four days after the manufacturer's warranty ended. My mobile carrier referred me to Assurant. I submitted a claim online - the first and only claim insurance claim that I have ever made for a mobile device - and my claim was promptly denied. Though Assurant's email referenced a reason for the denial, a reason was not specified in the email itself. When I called Assurant for more information, I spoke with a representative who was quite rude; he repeatedly informed me that Assurant does only covers physical damage, not mechanical or electrical breakdowns, and that I would have to contact the manufacturer for a warranty replacement.

Phone replacement. The replacement took days longer than I was told it would. I am not happy with that. But new phone works perfectly. Had the phone come over night like I was told I would have given a better review.

Absolutely horrible. I waited over 3 weeks for a replacement phone because I kept getting different information every time I called. Not one rep told me the same thing. They started the called me but never did nor did they send me an email.

When I call to file my claim, the very first question I asked is how long do I have to return my broken phone. I explained the reason why I need to know that before filing your claim. It's because I'm going out of town for a few days and I wanted to have plenty of time to do the data transfer because my screen was broken to the point I couldn't access my old phone so I had to send it somewhere for them to transfer everything professionally. She told me 90 days. That didn't sound right to me so I make sure I confirmed with her "90 days??" She said yes. I double confirmed by saying "ninety? As in nine, zero?" Again she said yes.

I got the phone quick, but it came with out the house and car battery charger, I did have to buy a new ones. Thanks for the service. El servicio fue rapido y sencillo solo que tube que comprar nuevos cargadores para el nuevo telefono.

I was very impressed with the professional and sufficient way my claim was taken and handled. The young lady I spoke to was on top of everything and helped move the process quickly. I received my replacement phone the next day and was able to follow instructions clearly. Very impressed.

Great job of getting to me in a short period of time since I needed when I was on call. Now I won't be afraid of getting glass in my fingers. Too bad it couldn't be a Motorola. I truly like the attachments that come with it. Thank you again.

Phone is in good condition but won’t charge, I have to twist up the charger to get it to connect.. One of the reasons I turned In the other phone. I really hope I don’t have to pay for another one when I just received this new one. Please contact me.

I send the request online, call to confirm, next they received new tablet. What can I say, never in my life was I ever so please with the service. I got home and told my son to open the box. He did and you could just see his face. Priceless. Thank you Assurant.

It took me 3 days to get through to a claim agent. I was disappointed with being put on hold by a automated response. Once I was able to verbally speak with an actual person I was allowed to express my concerns. This agent was helpful and considerate to my claim. In receiving my replacement within 2 days was the best outcome.

I recently had to file a claim for a stolen phone. Initially filling the claim went well. This started on a Sunday morning, I didn't receive the first replacement until Tuesday. I could have been okay with that since it was a weekend. The phone that I received was the wing phone, a Google pixel 4 not the pixel 4 XL. We immediately called and were told that we would not receive a shipping label for 24 hours and they would not bother with starting the process to ship the proper phone until it was confirmed that the wrong phone was being shipped.

Not satisfied. Did not received the Note 8. After paying for insurance and 100.00. They gave me the S8 and tried telling me that was the next grade up from The Note 5. Well I have left TMobile over this insurance company.

Although the process to get my claim was done in a reasonable time. What really was a bummer is that I got a Galaxy s10 plus for replacement instead of my original claim device Google Pixel 4 xl 128 gb. It would have been nice to be sent the same device. Also the website runs very slow and it was impossible for me to find the option to upload documents and chat with an agent.

Bad service from March 4 to March 12, 2020 replacement for a lost phone. First phone was reported broken, then lost so claim was never solved. Paying for insurance for what just so the insurance can make money.

I'm very happy with Assurant and would highly recommend it to friends and others. The quick service and nice people working there should be commended. I'll be looking forward to continuing my service with Assurant in the near future.

I started a claim online and was told at the end (after putting in my cc for my premium) that it could not be completed online. So I call them and explained to the lady what happened and she said she seen no claim started online and proceeded to file my claim (and take my cc again). Long story short I got charged my premium twice and had to call back in and explain what happened yet again and was told to send in something from my online banking showing the 2 charges, which I did. A couple days later I get a phone call and that wasn't good enough-they need my actual bank statement, which I won't get until the end of the month. Very disappointed!

Your company treated me like a criminal, despite having all of my password and identification requirements. My claim was delayed for review. The shipper would not deliver the item to the correctly supplied address. It’s been 2 weeks, I am still without a phone. You have failed to supply me with the service that I have been paying for for more than 20 years. I plan to file a claim with the Better Business Bureau.

It was easy and fast to get my claim in online. I was amazed how fast I got my replacement phone!! I always get phone insurance with them and I have not regretted it. If you don't have it now, you should definitely get it!

I sent my damaged phone back the way they explained and for some reason there is no tracking information on it. I called Assurant and they told me I have to call the post office which is impossible to get them on the phone. I don't want to be charged for a device I sent back.

My agent for a great help when it came to replacing my phone. It got here the next day so grateful for that. The phone work great. Also the deduction is a great price to replace my phone then paying the full amount.

Going thru the automated phone is annoying and then I spoke with a representative who took my payment information over the phone so I thought everything was taken care of? Next day I used chat to track my package to be told that I need to make a payment so went online and received phone the next day.

Every time I try to make a claim in Spanish of course. They act like if I am trying to steal a phone from them. And I have to keep calling. I need a full week to finish with a single claim. Because they will hung up on you. Or tell you that your payment has been process when it wasn’t.

Bunch of thieves that's stealing money from customers but can't resolve a problem rightfully! Straight scammers! Never will I ever recommend anyone to you **! I've been with Tmobile for 13 years and this how I get treated? Basically I was punished for 14 days just to receive a phone I paid the deductible for!

Return of Samsung s9 phone due to screen damage and notification. Would have preferred to talk to a real person. First attempt the computer put in my wrong name. 3 tries to finally get it done thru the computer. Nice product and very fast. Thank you.

The Phone I received keeps dropping calls and I can’t make calls. I Need to call for another replacement but need to use another phone to do so and have to reinstall all my apps once replacement arrives. Very inconvenient.

I was assisted promptly and cordially by a representative. I received my brand new phone very quickly and was able to return the damaged phone the next day. I am very satisfied with the assistance that I received from Assurant. It pays to have insurance on your mobile device.

Protection 360. I had a very great experience contacting and speaking with an agent that walk me through the procedures for my cover device, with little to no problems. Received the new or refurbished device the next day. Job well done!

Before commenting below, I would like to inform you that my background is customer service Management in human resource management. I would never want to leave this comment on anyone's surveys because I understand how much weight these surveys carry. I am not sure if the system can be adjusted or not. I'm not sure if there's a computer programmer that could modify some things on the computer.

First replacement front camera inoperable. Called in and a replacement was shipped out. Second replacement was shipped out and the front camera is inoperable as well. I will be contacting T Mobile to complain and have if not help I will be canceling my T-Mobile account based on my experience with Assurant.

I'm very pleased with response of my claim. Got my new phone the next day. It's fast and stress free. I would recommend having phone insurance, you never know it could be that one hundred and one time your phone slips from your hand and crack. Got the package, opened it, brand new Samsung j7. No scratches nor damages. Send your old one back, paid shipping and simple as that.

Amazing service, my phone was cracked so I filed a claim and the whole process was so smooth. The replacement phone shipped overnight and the next morning it was here. Overall everything was perfect and fast.

Product was not original. My insurance was paying for an Original Galaxy Note 9 but not a fake one. I am completely disappointed and I dont think I need Insurance anymore. I will have to disconnect it ASAP.

My tablet was broken and they replaced it. Without any issues great job. I told them the problem and they said it was covered. The only thing I don't like is there was no way to delete my information they assured it would be deleted.

The service was very fast and the product came with more than I expected. The device was pretty much like new. Then to receive an email letting you that they received your device was pretty, which help with sleeping at night lol.

My daughter’s phone got stolen, when we file the claim, I called Assurant, the claim process was very easy. After verifying my identity, I was asked when was the last time the phone was on my daughter’s possession and the location. I was explained about the process, the amount of the deductible and processing time. I was transferred to make my deductible payment and was explained I would receive and email once the claim has been approved, and tracking number. I received the phone within 48 hours. Thank you.

I had to pay $100 on a Stylo 4 replacement phone then I had to go through everything trying to switch the phone over because my old phone would not turn on because it would not charge at all and the phone arrived to me late. I think I'm just going to switch services.

iPhone 7 plus. I received my phone in two day time period. My phone was working great for two days then my phone started randomly crashing and restarting. Then it got to a point where the WiFi does not turn on, it is grey out. My Bluetooth was on but could not sync with any device. I am stuck with this phone. Waiting for a new phone to come in through T-Mobile.

I was not prepared for the amount of monies it cost to have my phone replaced, $249 to me was a big hit in my already struggling pocket. I received my phone on time, Thank you for that. Unhappy with the deductible but I guess that's life.

Thank you for all the help and the fast service. I am glad I didnt get the runaround. I am very please with the service. I called in paid the deductible and my phone was sent overnight to me. I was pleased. The only thing that bother me is I did not receive the same color of phone that I had initially purchased so I was a bit bothered by that.

The phone service call was so fast and easy down to the point also friendly and respectful. The girl on the phone just asked the problem with the cell and told me what my positions were. Ten out of ten. Thank you???

Pretty fast service. Did not know I would get the phone the next day. Very good. I would definitely work with them again and recommend people to them. I received everything for my phone included new Headset And charger.

Called the claim and had an new device the next day. My phone was having some issues in regards to the notifications drop down malfunctioning. Awesome service. The automated service was very easy to do. I will definitely recommend this to anyone.

I paid $150 to get a broken phone replaced. The refurbished phone they sent me stopped working (lost its cellular abilities) less than 5 months later. I would have to pay another 150 for a replacement but of course there is no guarantees this would last any longer. What a scam. Never again.

Replacement of damaged iPhone. The online experience needed to be clearly stated to use the most recent date of the damage. As my son's cracked his screen a year ago but the phone still worked until recently so we didn't replace it until he started having issues with it. He entered the date of the incident which was last year so he was declined because it had been too long. When I called the 800#, the representative was extremely helpful and understood the situation and said they ask for the most recent date of the incident. The phone was shipped out and my son who is away at college received it the next day. The service received by Michelle at CS number was top notch.

The new phone is glitching out. At the bottom of the phone is a white bar and it will not let me turn it on when I want to so it will not track my steps and I only get 3g. I paid the money for the insurance and still I am having issues.

Fast friendly service. They were accurate and I got my phone sooner than expected. They only replaced the phone itself and I had to get a charger but overall it was a good experience.

Replaced phone. Everything went very well. All they needed was just a little bit of information and they was able to do what was expected of them. So thank you for being concise with helping me in this problem.

Customer Service Representatives. My experience was refreshing to know that any questions that I had was addressed and that my replacement phone was delivered on time. I also felt that "all was well" when the rep picked up the phone.

Process was done quickly, received my replacement device in a timely manner & each time I had to speak with an agent they were patient, kind & very helpful! Brittany walked me through the process of deleting information from the old phone, made sure I had confirmation/ticket numbers and transferred me to an Apple Care representative to handle other issues.

I was told it would take 3-5 days to pass a security id verification. I responded that "I had never heard of this procedure before, it normally is ships next day, or overnight". No one could explain what or why. Meanwhile the phone screen was getting worse and I would not be able to transfer my data if I did not get my phone soon. Of course I lost my data and no one can tell me why or what initiated this new procedure.

I had originally called your phone number and it rang then went dead space. Had to call T-Mobile, they assisted and transferred to Assurant, customer service was excellent. Phone came no issues after that.

I was so incredibly frustrated to wake up and find that my phone was stolen while I slept on the train. I tried everything to try to locate it, from using Find my Android to calling T-Mobile and seeing if they could help. Once I realized the phone was really gone, I thought it would take forever to get a new one, but you guys did great and got me the replacement phone within about two days. Thank you for giving me that peace of mind.

Everything was smooth and fast, the service from your agents were amazing. They made me feel at ease and assured. And my replacement phone was in my hands 2 days later via air mail. No extra charge for expediting. Awesome.

When I first filed my claim (or any other previous claims) nothing was asked about a purchase receipt. When I reopened my claim they ask for one and when I told them that the broken item was from an Apple care claim the representative told me that I needed the receipt for it. So I had to call Apple, which was super inconvenient because they make you wait so long for a representative, and when I emailed Assurant the receipt from that claim they told me it was the incorrect receipt. So I called T-mobile and when T-mobile sent me my purchase receipt from two years ago, it didn't have a purchase date but it had everything else they didn't accept it either.

Upon going to T-Mobile, they weren't very nice. When they figured out I had bought Insurance. They were very surprised. It was worth it as the new phone was only $49.00 they had been trying to sell me a new phone for $599.00 I really wasen't into that. When I got home I called T-Mobile, they were having trouble with my sims card all of a sudden. It wouldn't work in the new phone correctly, as I believe the computer knew I had Insurance. I was so happy. I will always buy insurance from now on. But now after 17 years, T-Mobie has made me feel like changing phone carriers.

Absolutely TERRIBLE! Brought phone from another carrier. Was only 6 months old, looked NEW! T-Mobile examined it, said fine. Grandson knocked out of my hands & broke screen, was HELL getting Assurant to cover! Only needed screen. When my granddaughter broke her screen with another carrier, only cost her 99.00 to fix. My deductible was 99.00! After NUMEROUS emails and phone calls as well as SEVEN trips to store, with the Store manager's help, I was FINALLY able to get resolved. Your company SUCKS!!!

Not sure if it Assurant, or UPS. It's been 11 days, and I still am waiting for my phone. I tracked my package and it was returned to sender. Nobody can tell me why. And I had to start another claim; after waiting for a week and receiving nothing. The whole experience has been extremely unpleasant.

On Feb 4th, my phone was snatched/stolen from my hand while I was on the bus coming home from work (from Kent, Washington). Very scary, and still giving me nightmares! I did everything I could, filed a report that night, requested video footage from the metro, and there is an open and ongoing investigation as two men were working together that night. My phone was stolen, but so much more was taken that night, sense of security, personal information, privacy, I was violated, and it was a scary situation, as the guy who pulled the cord to stop the bus stayed on the bus while I called 911, and gave my personal info, and his friend who stole my phone fled. I have insurance with Assurant, and paid $250 and felt lucky to receive a refurbished phone.

My call was very quick and easy. The rep was very understanding and so helpful. She also explained things in details and very clearly. She is very well knowledgeable. The replacement came really fast.

I had the most frustrating experience trying to receive a replacement phone through Assurant. When I filed on 2/23 the site did not accept my passport and also would not let me sign in to check my claim status. I called and was told to send in ID through contact us page on 2/24. Then not hearing anything I called again and was told the site was down and haven’t gotten the ID’s. On 2/25 I was told to email them to Assurant. I wait a couple days and hear nothing. So I call again and they still haven’t received my pictures and now my phone has been placed on back order. I call on Friday 2/28 and they say that they have no idea when the phones will be in but the earliest I can get my phone is the next Monday. I eventually get an email over the weekend saying my phone will be shipped. I get the phone on Tuesday, over a week later. I work from my phone and essentially lost money all week because of this mistakes of the company. I am not pleased.

Nightmare. Forced to deal with multiple staff and managers over being sent wrong phone. Had to get T Mobile involved and they were treated just as rude with no customer service skills as I was. Returned item.

I notified Assurant for a replacement phone and paid my deductible $200. They sent me a phone that was connected to another account. So now I had to wait 24 hours to receive a new shipping label to send back. I waited and then they sent me a shipping label that was cancelled and I couldn't ship out the phone, so now I had to wait another 24 hours to get a new label. I was promised that once I mail the phone connected to the other account I would receive my new phone the next day due to their next day shipping, but no. I had to wait until it reached a certain area before I have to call back and notify them to now send me a phone. Once I got my phone there where no problems. The time gap from 02/23/20 to 03/06/20.

Replacement IPhone Xs 10. MY phone was stolen Saturday afternoon. By Saturday evening I had filed a claim, got approved and paid my deductible. I was told the best they could do was to ship me a replacement on Monday and I should receive it by Tuesday. I was blown away with such a quick response. Everything they said came true. My experience Assurant Insurance was second to none. They are the best to deal with. When I spoke with the representative she understood what I was going through and she took her time to explain everything to me thoroughly and help ease the pain of having someone steal your phone. I felt a lot better after talking to her. These people know what they are talking about. Awesome Experience. Thank you Assurant Family.

Very bad customer service. Got charge by your company for my deductible and got a refurbish nonworking phone. What is the point to with your company. You should send a brand new device. Consumer affairs.

My phone and everything was stolen while vacationing in Mexico. It took over 5 days to get a replacement and did not include charger, earbuds or case. The customer service was the worse part as they did not understand me and I did not understand them.

The actual process was fairly straightforward and simple to get my new phone after a theft, but I had an issue when I was submitting my claim and there was no option for theft when I was submitting my claim, the only option was lost or broken. So after submitting all my info they called me a few days later and said it hadn't been processed. It wasn't a huge deal but if I had needed my phone it could have been a problem to take almost a week when I pay for insurance and also paid a deposit.