Assurant Phone Insurance Reviews

Process was quick and easy, received my replacement within 2 days. Representative was very polite and very helpful. I am very happy with Assurant and their system and process. Didn't have to hold and was off the phone within 5-8 minutes.

Everything went smoothly from receiving the replacement phone to sending the other one back. The representative was very helpful and patient with technically dumb grandparents. We sent the broken phone out in the shipping box as instructed. Thank you.

When I purchased my phone I also bought a Otter box for $60. I do not understand why my otter box isn't covered with my monthly fee or $100.00 deductible. If I had a choice I would go with different company.

Extremely poor experience! From the initial contact through each subsequent interaction, I was never once treated as if I was a valued customer. Indifference from multiple agents and a supervisor provided one of my worst customer experiences. As a Customer Service Manager, I try to be even more lenient knowing what the front line agents are empowered to do but when I tried to escalate, I was given same information. Just keep waiting...We will get you a device some time within a couple of weeks. No one seemed to listen or care about my situation. I turned to the company to get answers and not only could they not provide an answer, no one even offered to try and get an answer and then follow up.

Phone suddenly began glitching with a white screen on a Friday morning. Was advised by T-Mobile to take to a repair shop. Was advised by repair shop either pay upward of $200 or file claim with Assurant. Claim process would not work via website. Called in claim. Was advised I had to pay $99 deductible and phone would be received by the following Monday. Received email that phone would be delivered by Tuesday. Called Assurant to inquire. Was given incorrect information stating that phone was not shipped yet (although I had already received tracking info to indicate otherwise).

I was told I would have my replacement phone by Friday when I ordered it. I was guaranteed by Assurant employee. It didn't show until Monday. It really put me out. I lost a very important contract due to the lies I received from Assurant. I will never count on you again. And I will tell everyone to avoid if possible.

Replacement hasn't arrived. 24 days delay for a mistake on their end. I called and they forgot to add the space number so UPS returned to them. Now they don't know when I will get ship a device. I pay on time every month. This service is so unprofessional that no one can give me an estimated time at least.

Shipping process takes too long. It should be faster and when the item is delivered it's just thrown even it's a fragile item. The replacement phone should be in good condition no scratches or visible damage.

Had to replace my phone. It was hassle free and sending the damage phone back was simple. Was also easy to transfer my information over to the new phone. The follow-up email you let me know that the damage phone was received.

Well I was hung up by a manager I believe named Alex along with the problems I have had with your insurance this was very unprofessional and uncalled for. This will not be the last you hear from me and all I wanted to do was put this incident behind me but I guess it’s going to be 10 times larger.

The guy at Xfinity service center said Xfinity doesn't transfer data from old to new phone anymore."It's easy, just do this..." I tried for days which is why my phone won't get to you by tomorrow. So, after 2 hours on the phone with Kirsten from Washington state we finally got it done. She was excellent. Xfinity service center--- horrible.

Heather was awesome in sales, made it very good experience to get internet appointment scheduled and explain the difference the packages, gave very good explanation and was a very very very nice and sweet person to talk on the phone with.

FedEx should never be used to ship anything of value. It's been 10 days. I still have not received my device. I called and Assurant had no idea. They called FedEx and they gave some excuse that the address was undeliverable. 12 years at this address. They had to request a return to sender and I'm stuck waiting for another device to be sent out!

Never told my 7Edge was discontinued and sent me a totally different phone and expected me to keep. When I reclaimed they said, "It is what it is, that's what we have. Or just return it so. We can refund your money." I paid the insurance on my phone to get that reply! They suck.

It was a good experience overall, I ordered my phone on a Thursday around 1PM and got my replacement on a Tuesday or Wednesday, would’ve been perfect if I would’ve gotten my phone within two days but whatever. No problem.

I was sent a replace phone and the you send didn't work. I was very upset. You guys are sending us refurbished phones and they are trash.. Why not just send new phone, that why we pay for insurance and on top of that we have to pay you a deductible. But still we get broken phones.

I had a mobile phone insurance through T-Mobile. The first problem was that T-Mobile (and by extension Assurant) expected me to know whether my phone problem was an issue of extended warranty or of insurance -- without giving me the necessary criteria. I promptly got it wrong the first time, causing a delay and unnecessary effort. Then, when I finally got the replacement phone through Assurant, they sent me a locked phone in exchange for an unlocked phone. Two weeks later I still haven't been able to unlock it. This is a major time sink and not worth the money.

My wife had a crack in her screen and I checked my account and saw that I could get it fixed. So I call and after a few minutes of answering some questions I had my new phone in 2 days. Everything went great.

Everything went smooth and easy. From ordering my replacement phone till delivery. Claim was placed on line the paperwork went smooth and was simple to use. Everything I needed to return the broken phone was in the box along with instructions to program my new phone and return the old.

The replacement phone is fine and the T-Mobile people who helped me set-up the phone were excellent. Now for the problems, all on your side: (1) I had to recontact your offices because the delivery never arrived. Reason- they sent to He pa mage to the wrong address. (2). When I was on the phone with your representative, and I was at the T-Mobile store, they initially spelled my name incorrectly on their mail address form; (3) when I rechecked the new address form again, they had the zip code wrong. Now, why were these errors made, one of which delayed my receiving the phone a week late?

I had some issues with how TMO completes the process, and reluctantly worked with Assurant. They were much easier than I imagined. I even messed up the online process, and talked to someone on the phone and they were able to correct some ordering issues I created. I'd say TMO made a great choice with using Assurant. I placed my order prior to 1pm PST, and they were able to overnight my replacement phone. Package had return package, instructions.

My phone from the back is broke. I ask to send another but because it is the replacement I sent back the other phone. I have not other phone to back up my info. I am a health care worker so I need my phone for patient care and for the doctor to get a hold of me.

I filed an insurance claim on my husband's phone. This was a painful and time consuming experience. I attempted it online, but the website was having issues. When I finally got an agent on the phone the process took about an hour. He kept encouraging me to just do it online, and his stalling and unwillingness to help just exacerbated the length of the process. Once the phone arrived the disappointment continued. There was no dongle to transfer data from old to new phone. I have spent over five hours with T-Mobile trying to rectify this. They claim I should have received a phone, dongle, and charging cable. NO! Just phone, nothing else. T-Mobile charged me for a dongle, but then overnighted a charging cable. Over four hours dealing with their 'customer service' today, and NO SOLUTIONS!!! As a team, you guys have failed epically.

I am impressed with your services! My claim was processed very quickly & I had my replacement phone the next day. When I had trouble with getting my broken phone returned within 10 days. I called (9/18/20) & spoke to a young woman named Camilla that was so helpful & wonderful! She relieved my anxiety about getting it returned & took a big load off my mind. That means a lot to me. I truly appreciate everything that was done for me & would highly recommend your company to anyone in need of your services. Thanks again, Donna

Probably the worst customer service I have ever experienced, nobody knows what they are doing. If I was the owner I would fire everyone for extremely poor job performance. Poor culmination poor service.

I went through 4 weeks of phone calls and document uploads with customer service to end up with them wanting to give me an inferior phone replacement. And when I expressed that wasn't good enough, they told me they couldn't help me anymore and I would have to WRITE to corporate. Not even a phone number, just an address. I did some research and was able to contact Assurant through Facebook and express how disappointed I was with their service. I was replied to very quickly. Within 1 hour and asked for my claim number.

I want to say thank you for your support. I received my new device pretty soon and I appreciate your help. When I started the process everybody helped and gave me a soon attention. Only I want to say. Thank you. Hanging there!

Son was robbed at gunpoint on a Saturday night. Filed a claim on Monday. Process was simple and quick. Reps were very helpful. You are informed in the contract that you may not receive the same phone. New phone was received by Friday and it was the same phone.

I was not sure what to expect and desperately needed a phone. I submitted my claim online and had my replacement device within 2 days. Shipped my old device back with a return label that was provided and everything was complete.

The company was very efficient and fast, and I had a new phone it nothing. It was the best customer service I have received. Very fast and efficient. Other companies during the pandemia have left people two weeks without a phone, and I just seen two days without it. Excellent service and economic.

I have not any problems with Assurant or their staff. They are friendly, knowledgeable, and always ready to help. I would recommend them to friends and foes. I have had a very good experience and would not hesitate to use them again.

I filed a claim for a cracked phone. Paid the $100.00 deductible. On 9/15/20, I received a phone call from Assurant stating that they do not have a replacement phone, and that they are offering to refund a full purchase price of a new phone minus the $100.00 deductible. 1st of all I pay for the insurance monthly just for these reasons as do so many others, I expect to have a replacement phone for the cost of my deductible. Now I have a cracked phone and have to buy in full a replacement phone that's like $1000.00. And then they will eventually refund me! That is absurd. What am I paying the monthly charge for the insurance for then? Rep said they do not have replacement phone at this time. Who has $1000.00 sitting around to do this? Especially now with the pandemic and people out of work? Rep said that is the only option I have. They will not honor my claim any other way.

Submitted my claim on Pocket Geek app. Very simple process. Received email updates on shipment of my replacement phone and received phone within a few days! It was a great experience! Quick and easy!!

Great customer service and speedy service. Thank you so much for helping us through this. Very easy process from start to finish. I never felt discouraged at all requesting a new device. Paying the deductible is way better than having to pay for a brand new phone. I would definitely recommend Assurant to my family and friends.

Fast delivery and get products. The replacement product was excellent and instructions were provided to help set it up. I am glad I purchased insurance through this service. Always happy with the ease of a claim.

After opening the claim I found a local repair shop that could fix my damaged screen. I needed it repaired as I was not able to log in to retrieve my data. I returned the replacement phone you sent in the envelope that was enclosed. I still have not received my credit. It was delivered to your address on July 22.

I ordered a phone after my original phone was stolen. I have insurance on my plan. I received a defective phone two days later. They did not work. I could not receive incoming calls nor outgoing calls. I spent 2 hours on the phone with Metro trying to figure out what was wrong with it and they said that After doing all the troubleshooting steps I definitely received a broken phone and I sent it back after requesting a return label the same day. I was very disappointed and still have not received my phone nor an email confirming that my phone was received.

Assurant told me the phone was back ordered, Xfinity told me Assurant only had 5 days to send me a phone. I ordered my phone on a Monday. it wasn't sent out until Friday. I was told it would be here Monday. The phone never came. Called FedEx with the tracking number and was told that they couldn't locate it and that "it was on a trailer somewhere and had to be investigated." Called Assurant again and they sent another device that took another 2 days to come. Long story short. Ordered replacement Monday. Did receive it until Wednesday of the next week. Not the same week. Couldn't access my email or my kids' school work because all verification codes were sent to my phone. It was a terrible experience.

An insured phone fell on hard ground and got damaged. A claim was made and a phone was replaced within 24 hours of filing the claim. That was very much appreciated. The online filing procedure worked very well.

I never received my phone because you guys sent it to the wrong address when I changed my address multiple time before I called back and paid. Plus I had to change it again before I paid because it was still giving me an address I never even heard of before. I also recently did a claim in April and the address it's telling me now wasn't in the system the first time. I think it's unfair that you guys are making me wait for my phone just so you guys can launch an investigation when clearly it was your company fault.

The associate was very helpful when filing my claim. She explained both the processes and I decided not to go with Apple Care and the process was quick and painless! She told me to go get a receipt from whomever I sent it with and it was all done. Thank you!

I was thrilled to know I was approved for a new phone immediately after filing a claim due to water damage. Assurant shipped my phone with overnight shipping and helped reduce the stress of not having a phone as quickly as possible! THANK YOU!

I had excellent customer services. I was given the answer that I needed. I would recommend this service for their insurance on their phone. I don't have anything else to say. I was very happy with the service that I received. They was attentive to my needs. I felt that they went high and beyond their expected.

I contacted the company. They took my case and managed replacement very rapidly. I am glad I bought this insurance. T-Mobile associate stated many didn’t purchase the insurance and had to pay full replacement cost.

I was pleased with how fast the response and shipping times were. I was greatly satisfied with that especially how often I use my phone for my occupation. I was also pleased with the tier price. I do not believers I was overcharged. I got what it was worth.

One star only because they don't give the option for -5 stars. Worst company to deal with. Horrible customer service. I filed a claim for my husband's broken phone, paid the $100.00 deductible, they sent the new phone and as directed we sent the old one with a broken screen back. The day after I mailed the broken one we realized the one they sent us the "new" replacement one is broken. Called to have them send a different replacement. Told me no that they would not do that until they received back the "new" broken one they sent. So I confirmed that they expected us to wipe everything off the phone now without having a new phone to transfer everything to and then have my husband be without any phone until they decide to send another new one that we hope works.

You people are the worst thing to happen to TMobile. All about profits on these cheaply made phones. Why do I have to ship off my phone and be phoneless for several days while I wait for you guys to decide if I'm worthy for a replacement. Terrible business. I pray its goes under.

I was told to return the exchange device, which would have left me with no device. My business accounts are linked to the account. Your representative was unable to comprehend what I was saying. I requested to speak with a supervisor, which never occurred. Your account rep disconnected the call (hung up) and never returned the call. I contacted the T Mobile District Manager and she resolved the issue.

My experience was great, the process was seamless without any issues. I processed the request online and the system was user friendly. I received my package in a timely manner and the product arrived without any issues involved.

Started out decent, relatively easy online claim set up, received confirmation email and waited. Got another email saying phone had shipped which was retracted blaming Covid. Took well over a week for replacement phone. Everything else is still shipping fast as can be, in this day and age over a week without cell is detrimental to my livelihood. Unhappy.

The agents lie and when you ask the supervisor to make it right by honoring what the agent had promised you the supervisor acts like they can't because the agent didn't leave notes. This is the worst insurance company I have ever dealt with. Then when I ask for the corporate phone number they say we don't have it and that you have to write a letter like it's really going to be read. This company is really disappointing and the agents disgust me and I am a customer representative so I know how these calls and valued customers should be handled.

Customer service representatives were great and they solved my problem with great urgency. I would recommend them to anyone who was in my situation. My phone was stolen and as soon as I talked to a representative they made me feel at ease. Thank you!

I had an unlocked phone and it was replaced with a T-Mobile locked phone. I told my your agent that my phone was going to be unlocked. I did not expect to get a phone connected to T-Mobile. The 99 dollars deductible was more than the current cost of the replacement of my Galaxy Note 8.

I received, an iPhone 6 w/ audio issues. While in conversation, sometimes (not always) the phone will go into speaker mode. Sometime while in speaker mode, it will revert to non-speaker mode. Sometimes (but not always) I cannot hear the ring chime, while not in vibrate mode. (With volume up) I was told that I wouldn't get a NEW iPhone 6, because, refurbished ones were in back stock.

The process was very simple when online. Created the claim. A day later received the email with tracking information. Two days later received a UPS package with my new phone inside. That package was a pre-marked marked box. Once I finish the process put my old broken phone into the Premark box. Returned it via USPS. Very seamless process. Easy all the way through.

I had to make the claim to the automated system and then again to a live person. Even though the automated system said that everything was being saved. That took almost an hour of my time. I paid for Saturday delivery - $30.00. Did not receive phone on Saturday. Called and was LIED to by person answering phone, said didn't receive on Saturday because phones on back order to warehouse and it'd be 2-3 WEEKS before receiving. Wasn't told this by original person. Received email Saturday evening with tracking number and received phone on Wednesday. That wasn't 2-3 weeks. Was a major CLUSTER. If your automated service is not going to save information, skip it and have a live person answer the phone, don't like repeating myself and wasting an hour of my life. Don't lie to me if you screwed up, if you screwed up, just admit it. Very disappointing situation!!!

It’s been a week since I lost my phone and I haven’t received it. Supposedly they delivered it already but I haven’t got nothing so I’m not that satisfied. So I wanna know if you guys could give me my money back. I need my money back.

The claims process was easy to use and quick with feedback. Payment was explained well and easy to make. My new phone arrived fast and the return of the old phone was painless. I would recommend to anyone.

Sent me $50 phones to "replace" mine and my wife's worn-out 5-yr-old $750 phones. They had been paid 5 years of $10 per month premiums plus charging a $150 "deductible." Times two. I could have bought $50 phones for $50 if that's what I wanted. Now how insurance, "device protection," is supposed to work. The cheap phones were reconditioned, not even new. My wife's was not even assembled. Also, long waits on hold, their email mailbox is full and won't receive messages. Very poor job end to end.

The claim was done on 9/06/20 and today is 9/15/20 and have yet to receive the replacement device. Unaware of why it is taking so long, I have not been informed as why it has been delayed which is not good customer service.

Excellent customer service! Listened carefully to my concerns. Willing to help me and did so expeditiously! I was very pleased with the customer representative and decided to remain with TMobile. It was a great experience!!!

When my phone broke, I began working with Assurant. I received a new phone in several day even with the Holiday weekend. I would highly recommend everyone get Assurant insurance on any cell phone they buy.

I was sent a defective phone that didn’t charge and died soon after I received it. I had to then go to a T-Mobile store, have them Place an order for a warranty phone and wait an additional two days for that.

SIM card reader stopped working. Received replacement phone several days because of Labor Day holiday and weekend. Happy with service. Everyone was helpful and service was great. Will recommend the company if asked.

I submitted my claim online and the process was very easy and simple. I received updates regarding my claim in a timely manner via email. My replacement device arrived 2 days after my claim was approved despite the current pandemic.

Was able to get a new phone in three days and the process was easy and quick. Activation was simple also. Hopefully I don't have to go through the process again, but if I do I know it will be simple. Thank you.

Fast quick service. When my husband's phone needed to be replaced I filed a claim and paid my fee. Quickly received a replacement. He was up and running within a day and returning the old phone was just as easy.

When I received the device the plastic around it was not secure so the device slid out and cracked the screen. I still have tried to use the device but the more I push on the screen the more the screen shatters.

When dealing with insurance, I typically have a hard time. Usually with the process of claiming damages an such. Assurant has nothing remotely close to a "hard time" when it comes to claiming damages or losses to your device. If you can read and follow simple instructions, these guys are the best out there... hands down.

My experience was great. Thank you so much. It was fast and accurate. The customer service was courteous patient and provided me with everything I needed. If I have any problems I will contact you immediately.

The only problem I have is that for the duration of the waiting process for my new insured phone to cube in the mail, I was left without any phone at all. I feel like I should have had a loaner phone in the process.. Other than that is great..

I give Assurant a 5 stars because I used assurant a couple of times. The phone insurance is worth getting and having for when your phone does break or get damaged. They have good service and fast delivery, the online claim was simple and easy to use..Thank You.

I like the experience with this company but if I need I would like more up to date information on time with my schedule in an e-mail. If there are more people whom or who would agree I appreciate the opportunity to work with the new ideas which allow better customer powerful.

My wife phone was damaged and we call to report it and the rep that took the call was very helpful and made it very easy for us to obtain our replacement phone. We are very happy and thankful with Assurant.

Horrible insurance. Takes forever for loaner phone and to have repair done. Would never have purchased T-Mobile insurance if I knew this is how a claim would go. And costs a fortune compared to others. Will buy phones elsewhere for now on.

I did not receive my phone until 10 days later. Yet I was told it would be the next business day. My phone is for work so I lost a weeks worth of pay due to Assurant's lack of speed of service. It makes no sense why the Xfinity company could not have given me a phone from their own stock from their store where I originally bought the phone at and sent the bad one to assurant themselves. Huge waste of time. Highly unrecommended!!!!

I have paid for this insurance on a Samsung S8+ since the phone was bought in June of 2017. I have paid $12 a month for 3.5 years and never filed a claim. My phone finally has a mechanical failure so I filed a claim. Assurant emails me and tells me they can't give me a temporary phone because they are out of stock, and will let me know if and when they get something. So much for 24 hours and they would get me a temporary phone to use so I can send mine in to be fixed. This is a scam!! They just take the money and when you file a claim, they tell you they don't have a replacement. In the meantime the customer gets pissed off because they don't have a phone so they are forced to spend another $1000 on a new phone because they can't wait any longer. Terrible. I wish Samsung would dump this company and use somebody that will actually fulfill their promise to customers.

I left my phone and came back it was gone. I looked and asked questions for about 3 to 4 days to try and find it but didn't. Went online to Assurant to place a claim. Gave all info asked and submitted. Received email claim was received and processing. Another email claim was approved. 4 to 5 days later I received a new phone. Process from Assurant was very detailed, understandable, quick and correct. Would recommend Assurant to anyone.

The service was good however I didn’t get a charger with the phone I through that was included. Since I had to pay for the insurance on the phone I through everything was including in the box it was just the phone and nothing else.

Received my replacement phone that is supposed to be water resistant and not even a moth after having my phone it gets barely gets splashed and stops working. If the phone is supposed to be water resistant then you guys should of replaced it and not made me do another claim on it because you guys had a card in the box saying it was tested and worked on all functions. Well it wasn't sealed correctly and got water damage.. Sounds like you guys didn't test the water resistant function.

A rep that assisted with the claim and said a $99.00 deductible was due. After processing the claim, I was told to wait 24 to 48 hours for approval. About 4 days passed, I called and had to do it all over again.

I received a refurbished device that was sub-par at best. I don't believe that it is fair for me to receive a refurbished phone after paying a monthly fee for insurance and THEN on top of that a $40.00 deductible.

This has been the worst experience ever trying to get a phone. The Deductible was paid for almost two weeks ago. You sent an empty box to Fedex with no phone in the box. The box was never delivered to me. Fedex stated they email and contact y'all and no response. I needed my phone ever since I filed my claim. You guys are very different and it reflects poorly on your behalf.

Overall good however the instructions didn't account for phone not being able to dial *611. Had to use another phone to call in and activate new phone. Customer service was excellent and was able to activate it really quick.

Travis was awesome. He was very nice and took his time to go over everything with me. He also made sure I understand everything and answered all questions that I had. I am very happy that he is my agent.

Received a replacement G8 in about 4 days and it works so far. The online chat worked ok. One star minus is because the T Mobile dealer was telling me that I did not have insurance, so maybe there needs to be better communication.

Amazing service. They stand by the warranty and make the transaction so easy. Sent out the new phone and it was received in a day..Great customer service. I wish when dealing with all warranties that they went this smoothly.

Very prompt, fair, reasonable, and understanding. It was my first claim in over 25 years, and the agent representative put me at ease, as I was understandably upset. I have paid premiums for years, and I was considering dropping the insurance, as I never made a claim before, but they were there when I needed them. Very satisfied and pleased with my decision to keep the insurance coverage.

I really appreciate the service we receive with Assurant. I work at a company that serve youth and at there at times we deal with crises. I say this because we have been a customer with Assurant and you always give us what we need and you do it in a speedy way so that we don't wait long to receive our phone. We thank you for that courtesy.

Assurant said physical damage, they charged $540.00 x2 phones, $1150.00, small claims court was necessary to resolve and get refund from TMobile and UPS partners. My phones cost $399.00 on Amazon, no reason to charge $540.00 or zero.

I received my phone the day after the Labor Day Holiday and when I received it I was very happy until my service kept cutting out while I was on calls and then the line would automatically cut off on me. I then tried to use the internet which took enormously long to load. Each time took about 3 minutes to load a page and then my Hotspot doesn't work very well either. This is very inconvenient as my children depend on my Hotspot to attend online classes due to the pandemic going on right now. When I send text messages they fail every time and I receive messages very late. It's like this phone has a mind of its own.

The replacement phone I received was defective. When George handled my complaint he was very attentive and handled issuing me a return label promptly. I've just downloaded the label today so we shall see how I rate my overall experience when it is complete.

The phone I was sent won't stay connected to my mobile network. I've been through my service provider, Samsung, and took the phone uBreakiFix and they couldn't resolve the issue. I am now supposed to call Samsung back.... I just want a phone that works.

My replacement phone was at my door extremely fast. When I opened the box everything I needed was there, charger, cable, SIM card and the pin to help remove my SIM card. The only snag was the SIM card pin that was sent was a generic type. You can guess that it didn't work so thankfully I used one from my original phone. The new phone looked brand new and setup was very easy. If your phone has a way to transfer your info I would suggest using it. I still had all my info in my apps, only needed to login and it was the same as my broken phone. I have never had a bad experience with Assurant and will continue to use them on everything I can as a warranty. Great service and fast shipping.

Lost my phone so I paid $50 to get a letter from delivered to me overnight. But it said I did not get it overnight. The FedEx driver said that they drop it off but they never did so I may need to wait over the holiday weekend without a phone which of the following Tuesday I got I got my first phone which they could not activate because that the other phone was on its way to show me the week without service tow. Service is terrible but the guy was on the phone was really good.

Rep was wonderful. I was able to get the most respectable answer and the best service as I am explained what happened to my phone. Because of the pandemic I couldn’t get an appointment that was suitable for my essential schedule to get my phone fixed so I paid to get a replacement.

I had a terrible experience with this company. It took a long time to get the phone to me and time is money on phones. Now I have the new phone and the SIM card isn't working and I can't get anyone to answer me on what to do about it. It would be nice for someone with some authority to call me from this company at **.

I Received a replacement for my damaged phone and the replacement phone did not work. I went into Tmobile to transfer my info from the old phone to the new one. After all of my info was transferred to the replacement phone, the bottom half of the screen turned white.

I put in my claim August 31st. Had to call multiple times in order to receive help on September 4th that claimed they didn't get my ID so I sent it to them three times. The next day they said they still didn't get my ID then I called back later and they somehow found my ID magically. They really made me want to consider changing phone companies because of the way they handled this claim. Let me know that I no longer have to pay for insurance because I will be played with for two weeks until I receive my device and I might just switch phone companies.

I paid $30 extra for Saturday shipping, the phone came the following Wednesday. When I called for a refund, it took 2 weeks to get my money back. A company should always make good on a promise, not take 2 weeks to refund a payment.

Upon filing my claim for physical damage (cracked screen and weak battery), my claim was approved right away and the new device was shipped overnight. Also, the customer service experience was great because the representative were readily available and assisted me promptly.

Cracked my screen so needed a replacement. Things went quick and easy. Even got an email that they had gotten the phone I sent back. Easy in and easy out. Hoping to not use for another 4 years but great to have.

Excellent service. Very professional and helpful. All customer service assistants were knowledgeable and understanding. I will definitely recommend this great company to my family and friends. I am a very satisfied customer.

Customer service was very friendly and very helpful. No hassle and I received My new phone very quickly. I am very satisfied with my new phone. I would recommend to family to make sure you get insurance on your phone.

Unfortunately my phone got a cracked screen. I used the Tmobile app to do my claim with Assurant. It was very easy and fast to fill out the form. I got an email stating my claimed would review. Then I got email confirmation saying my new phone was on the way. Honestly was amazing about how fast and easy the service was.

This would normally be a 5 star review, Because usually when I replace a phone through Assurant Wireless,I get a brand new phone in the original box with the book and charger. I understand that sometimes they send you a refurbished phone, And therefore you might not get a new device, But I figured I'd at least get a charger with the phone. I had to call back and have them send me a charger in the mail. One thing I can say is they are very quick about shipping. And oddly enough I received the phone the very next day with a full charge despite the fact that they didn't mail it with a charger.

Terrible experience. Took forever to receive replacement service. Was suspended by the time I got my device. Delivery was suppose to be expedited and took 2 weeks. Next time will not use any insurance. It only weighs more burden along with the cost.

The customer service try so hard to help me to get my cellphone active. We try three times but it did not help so he told me that he was sorry, to go to a Metro PCS store so they can help me and so they did help me to get my cellphone on.

They sent me a phone that was someone else. I have sent back both phones and still don't have one. Metro said that you should have sent me a new phone. I talked to one of your Sup.and he hung up in my face.

The process was fairly simple. My order was received by them on August 29th, approved on September 2 and I received my order on September 3. If my phone had been unusable, I probably would have been irritated with the length of time it took, but it was still usable so I was okay with it.

Not too good. It took almost a week to get my replacement phones and bills for about $180 each. Then because we were robbed and lost everything including our new phones it was like they did not care. No money, no phone. They did not offer any help for them or Spectrum to help cover the cost or add it to my account. The agent even had to get a supervisor to help and she was great. It still took almost two weeks to get new phones and then they were both red when they said I would get the same Black and White. Sorry I can’t give you a better rating.

Getting my replacement phone went easier than I expected. However the information on how and what all to include when returning the damaged phone was not very clear. How would you know that it is my phone.

I have been without a phone for a week. The claim was approved on 9/3. It is now 9/12 and I still have not received my replacement phone. I never missed a payment and payments have never been late. This is my first claim and at this point I would never have insurance through your company again and would never recommend.

I tried twice but couldn't file online. I filed by phone. It took at least 6 phone calls over several days 2 file the claim. There was 1 male rep that was quite rude. The reps kept sending links 2 finish the claim that never arrived. The system kept saying that it didn't recognize my information. When my phone arrived, I got an upgrade but no charging cord. This phone upgrade requires a type c cord!

Everything was great with customer service phone was delivered promptly and in excellent condition. Only problem when replacing an unlocked phone to Sprint you must send it with a new SIM card or it can not be activated by the customer and it is very inconvenient to go into a store With all the Pandemic restrictions.

One of my (2) LG5 Stylo Cell phones could not get connected to the cell phone network and my MetroPCS agent informed me that I would need a replacement phone through Assurant Insurance. I'm glad that I have Assurant included with my monthly cell phone payment. My LG5 Stylo replacement cell phone arrived the next day and an Assurant agent helped me set up my phone. She was great and got my replacement phone up and running in no time, even saving my time as well as money. I got total "peace of mind" after my Assurant Agent finished setting up my replacement phone. If you are reading my comment don't be unwise; let the Assurant Agent help you set up your replacement phone and save yourself a lot of uncomfortable mental pain. I'm happy with the way my replacement phone is performing - thanks to the righteous professional experience of the Assurant Agent, who was very "user friendly, kind and knew what she was doing".

Horrible experience placing my order and getting my replacement. Horrible! If I had not have called you - my flight into San Diego as a special trip JUST for my phone would have been a waste! Very disappointed! No one ever called or emailed to provide any info, status, or indicate any problems.

I called to get my replacement phone activated and I was told that the phone could not be activated and I was to get a prepaid envelope to send the phone back and they'll send me another one. It's been a week and I haven't received anything from Assurant. I paid my bill and can't use my service.

My request was accepted by Assurant, and just need to pay for the deductible $99, and after this they can be send the new phone to me. I trying to pay the deductible many times for 7 days and Assurant system never take my payment. In the 7 days, I talking with many representatives from Assurant, and with the supervisor...and he's tell me, he's will call me back in two days maximum...for resolve the payment problem...but never call me. I was actually with no phone for a week. And finally I can pay with my check account online. After trying many times. Bad customer service...I talking with approx 8 different guys, and nobody resolved the problem, include the supervisor that tell me to call me back...and didn't. Boris **

After I received the device, the first 24 hours were good, after it, the screen of the new device started behaving strangely so I putted in contact with T-Mobile to report this hardware problem, they ask me to do some routine check but the screen was still functioning really badly, and just 24 after it, the screen went all greenish with some horizontal lines not allowing me to do anything with the new device. Still waiting for the replacement...

I was pleased to know my phone would be here the next day. I was worried it would be longer and I depend on my phone, so thank you and yes I would recommend this to anyone, I don't know how to live without my phone. Thank you, very pleased.

I appreciate the timely fashion with those company with replacing my device. Very professional customer service that attended to my concerns. Thanks for quality service and the care and concerns that were shown.

Went to T-Mobile store for my cell, he did claim, got new cell next day. 2 weeks later took granddaughter to store, but was told had to call number, we didn't understand reason, go home & call thinking resolved, then had to complete more information. We pay 7 and 9 dollars each month. Why different process?

The customer service agent was friendly and funny which would make the consumer felt rest assured or at ease. That would be one of the great factor as this service that what could consumer expected. As for my experience, I felt that same experience with the agent who I contact with and the arrival for the replacement was fast. Key factor; be friendly, and make consumer feel at ease...

I filed a claim and cancelled it within 2 hours. Everything the representatives said would not happen did! They said the shipment was cancelled, it wasn’t. They said my refund was issued, it wasn’t. They said everything would be complete within the week, I’m still waiting for my refund.

Was pretty fast and easy to do. I am not really a fan of automated systems but had little trouble going through it. Hardest part was reading the manufacture numbers off of the box... so small... but that's not your fault.

When my phone began dropping calls randomly, I reported it to my service provider. Finally, on the third report after an inspection, it was determined that my phone had some minor water damage. This was completely covered and after paying the appropriate deductible, I have a replacement phone.

Well since I still never got my cell from over a week ago it's really bad service. I use my cell for work. It it's costing me a lot of money, for the amount of money you guys get off insurance you should be able to overnight the cell for 10 dollars.

Your response was fast, the customer service good and device comes soon. I'm thankful with your kind of service, your team is always ready for helping and they know how to talk with customers, kind and patient. Thanks a lot.

Hi, Dealing with Assurant was incredibly frustrating. I filed my claim, waited a week, then went on chat to get a response. All good. I filed my credit card info. Was told deductible was $69. Then received a note that it was $99. Tried calling. Couldn't get through. Site was timing out. Called T-Mobile. Was on the phone for an hour to get this resolved.

Phones were shipped out with ground shipping when they told me all phones get shipped out next day air. I had to wait a week for my phone to arrive. After I filed the claim I called 2 days later for updates because nothing was getting processed and they told me it did not go through because they need more info. Thank God I called or they never would have called me or shipped my phone. Not happy at all with the service.

I accidentally broke my screen to my S10. After paying the $100 deductible, they sent me a "replacement" phone. That was also broken. When I contacted Assurant, they told me that they needed me to print up a return label that they would send to me via email. After I sent the new broken phone back, they would then send me another replacement phone. It took them 24 hours to email me the return label. I found this to be unacceptable. I felt as if I was being punished for them sending me a broken phone. This was going to be more time that I ended up not having a functional phone. Why did I pay $15 per month per line so that they would send me a used broken phone? $45 a month wasted. I ultimately left the carrier (T-Mobile) due to this issue.

The replacement device that came in the mail had a broken speaker When it arrived???? It was very upsetting. When the phone is in speaker it sounds like it has been blown out. And isn’t very loud whatsoever.

Pleasant experience altogether. The operator was helpful and knew a lot about the situation and how much she had to do so I think that and how easy it was to return the old broken phone made it all worth it.

Excellent service, fast and very effective. Very professional customer service staff and very prepared to help the customer.☺️ I am very pleased with the efficiency of the service and the speed that my equipment arrived.

From A to Z the claim process was smooth, quick and clear. We placed the claim and in two days we received the replacement phone. We visited a branch and they put us on the direction of filling the claim online. We did and it work just perfect.

Customer Service was good, friendly, fast and so far replacement phone is great! Phone was delivered next day just in time since the damaged phone got worse. I am grateful and will recommend this service anytime.

Assurant does not stand by their word. You promised next day delivery and it arrived three days later. In which I was not available to receive delivery. To top that off UPS held the package for two days before leaving it at one of their drop off locations. Then you guys left a slip in which I can send my damage phone but it's via USPS. With all of this how am I to get this to you within 10 days.

I called to get my wife's phone replaced through insurance after her screen was broken. The whole process was easy. Only reason I don't give 5 stars is there were some miscommunication. After waiting a week with no update, I finally called back and they had never processed the payment we authorized to get the phone replaced.

Yes I would recommend some of my friends to Assurant. Your customer service was good???? Thank you for your services... The delivery was quick and I had no problems with my FedEx delivery. Thank you.

Fue muy fácil presentar mi reclamo de celular y se lo recomiendo a todos mis amigos y familiares. Y también muy fácil hacer mi envío del celular para atras muy garantizado y rápido para hacer un remplazo del equipo

Every time I get to use my insurance, haven't had any problems. They have excellent service, I fully recommend to insure your devices. The personnel is kind and also by doing it thru their website is good too.

Notices the screen was cracked on my cell. Went online filled out the form. Had my new phone the next day. Unbelievable. Very happy with the service. All I had to do was turn my old phone back in within ten days.

1- When signing up with Xfinity mobile they sell the insurance with unlimited* screen replacements. Unfortunately it is not available in FL, no authorized stores within 500 miles. So I had to get a full phone replacement, which is 3x the price of a screen repair. This goes against my 2 per 12 month full replacement. My phone worked fine, it was just a cracked screen.

My experience was very helpful and the agent was courteous. My new phone was mail out and I received it on time as it was explained to me. Overall everything was very good and I will recommend to relatives and friends.

I honestly thinking about canceling my insurance with Assurant. After messing up my order I went 2 weeks sick without a phone. They had me going through all kind mess and it was their fault. Not one sorry was given. I'm so upset.

I spent 4 days on the phone with these incompetent people. It wasn't until I spoke with a supervisor before learning the truth and got my claim approved. The claim processor who denied my insurance claim is a piece of garbage! Falsely listed information for denying my claim, when I asked for proof and had T-Mobile on the other line listening, Assurant could not provide me or T-Mobile with any clear evidence. Rather that their claims processor do very thorough checks but could not say where they got their information from. Bunch of dishonest low lives over there.

Had a very good experience. Claim process was very easy and quick. Fast delivery on the replacement. Replacement delivered same day. Product received next day. Very easy and user friendly. No complaints!

Was told by the store, T-Mobile CS & your insurance rep, that I would have my new phone the next day which would been Tues.... I didn't get my phone until LATE on Wed. Store closed at 6 so I was without my phone do 4 days (Sun, Mon, Tues & Wed).. I need my phone for the hotspot for my business & for GPS for my 2 part time jobs (travel is slow so I need to work at other positions but still keep up with travel news, clients & classes).. The phone wasn't slightly damaged. It was destroyed. The glass cover, screen looks like it was shot with birdshot..

Very helpful when resolving my issue with my damaged cell phone. The person who took my call was polite and explained the process clearly. Only the transfer of my data from the old phone to the new was not to my satisfaction because the amount of data I was not able to save. The timing of their service was incredibly fast. They do a great job.