Assurant Phone Insurance Reviews

I had an extremely fast and carefree experience. Hit one little snag but every single person I had to contact to help was super nice and went above and beyond. I would recommend to anybody. Phone arrived quickly and did not have to go without. Came with envelope and everything needed to send the old phone back. 10/10.

You guys were on target. You promised me my phone in two days right in the middle of this covid -19 mess that has delayed all my other internet shopping orders by almost a month, but in two days a Fed Ex guy showed up at my work with a package with my name on it with my replacement phone. Spot on Assurant, thanks.

Was quick to get ph and very helpful to order replacement. Was worth carrying insurance! Best thing to do is carry that insurance. We paid a small deductible but was worth it. They were fast answering my phone call too!

You website was very easy to use. Made my insurance claim in just few minutes with very little of my info! Thank you for sending my same device. I would definitely make sure I would recommend to any one the uses of this service!???

Excellent customer service. The representative was extremely polite and helpful and was able to resolve all of my concerns in a timely manner. Also, they were able to transfer me directly to Apple Care team without me calling them directly. Saved me a lot of time.

Damage phone. The person who had helped me was a great joy! She was very nice and helpful. I forget the name but she definitely needs a raise, her job title can be very demanding. It was very easy to put my claim in and I received my phone the following business day.

Everything went fine when replacing my phone. No issues with the representative that helped me. The only that happen that it took USPS a long to deliver the phone. Not happy with the phone I was given. I have been paying for insurance for 5 years, and the replacement phone and the ninety-nine dollars I paid is not worth it.

I ordered my Galaxy s10+ in white to be replaced so I could avoid going in public to have it checked out under warranty due to the recent world events. I finally received my phone 4-5 days later (I understand, short staffing due to covid, etc) however, it was not the right phone. I haven't had my phone from T-Mobile for even a year and am still paying for it....I expect the same phone I am paying for to be what is sent to me.

Claim was processed promptly and all agents were very professional and informative. Thank you. I am 100% satisfied. This is the second time I’ve had to use your services and the first time I also had the same first rate service.

Had an unfortunate liquid incident with my phone. When I submitted a claim, the response was prompt and extremely easy. Great peace of mind. Received the replacement phone the next day, and popped my damaged phone in the mail to return it. Thanks.

The replacement phone is not comparable, and the replacement phone also has a scratch on the screen. I spoke with 2 customer service reps who had no authority to send a replacement phone without me submitting this phone, which would leave me without a phone for up to 72 hours (unacceptable, my mother is not well).

Hi, I got my new phone and am very happy! Thank you. I need to mail my old phone but am having trouble saving and exporting all of my photos and videos that are saved on the device and not backed up in iCloud. The connector for where it charges seems to be what is defective and it won’t work long enough to stay plugged in to my computer to export all of the data. It is taking a lot longer than expected and with the stay at home orders I can’t take it into a T-Mobile store. I think I’m supposed to mail in my phone by the 22nd and I don’t want to be charged the $900 but I also really need to save all of my photos and videos. Can I get any sort of extension?

When screen was shattered called to file claim. Agent was very helpful filling out there form. Replacement came quickly with easy fo follow directions for return. Return envelop was applied and prepaid postage. All in all a very good experience.

Reported for screen cracked. When I called received excellent service from agents, promptly response. My replacement phone was mailed almost immediately. I’m very happy with this service. Definitely I will recommend this company.

Assurant sent us to AppleCare and they were awful. After almost $1000 in charges to my daughters bank card, they still had not resolved the issue. We ended up calling Assurant back and getting great service. We appreciate it!

Was a good experience. The customer services was great and I got the phone next two days. I will recommend it to all my friends. I will give them 5 stars rating. I recommend to have an insurance with Assurant. Thank you.

Assurant was very helpful in replacing my daughter's defective phone in a timely manner. The holds were not very long, the representatives I talked to were friendly and helpful, and the replacement phone came in time. Thank you.

I have used Assurant before and everything works out fine.. However when I purchased the Note 10 plus last year I was thrilled on the glow color which is the main reason I bought this phone. The woman helping me with the claim failed to me that I would be getting a plain black phone. At this time there was nothing I could do. I had already filed the claim. I was pissed that I couldn't get my phone replaced for the same color I had originally GLOW.

They did the very best to get my claim and my new phone arrived a few days later. I sent back the old one which they received with no issues. I will definitely do business with them again. Thank you for your quick response and service.

Great customer service! The rep made my phone replacement experience quick and easy. I would most definitely recommend anyone with a phone to have this insurance. I was actually surprised how fast I received my phone.

They were courteous, informative, accommodated my need for a replacement phone. It was sent out and deliver in timely fashion. From the representative who took my claim. She walk me through it. To ensure I understand what was needed for me.

My iPhone 7 Plus (had for almost 3yrs) had broken. I called Friday for my replacement. I requested for an iPhone 8 Plus. I received my iPhone 8 Plus from Assurant the following Monday afternoon. I am pleased with the service, the quickness, and most of all, the upgrade.

Rep Robert took the time to help me fix a claim I had. I had messed up and he made it possible for me to get a phone replaced that was cutting my face because the screen was cracked. Thank you for a 5* experience!

Although customer service was professional and timely, they did not indicate that my replacement phone would not come with a new charger. I filed a claim because my battery life was horrible and was only at 83% functioning capacity, so I asked if my replacement phone would come with the charger, as I’m used to getting whenever I’ve filed a claim in the past. The representative assured me that I would be getting a brand new phone with accessories and I did not get that. I had to spend an extra $30 bucks for a charger. I might as well have just gotten my battery replaced since my phone had no physical damage, could have totally been worth it.

I sent back the device you sent me and I want a refund. I am going to cancel my insurance with your company. For what I paid over the years I should have had a better experience than what I had. How can you sleep at night.

The technician was very courteous and displayed genuine concern for my problem. A minimum time was used whenever I was put on hold and an apology was offered for my having to be put on hold. Great job.

First I paid a extra $30. to have my device shipped in two days. I didn’t receive any word from y’all until I called 6 days later. Yes I received a refund on my shipment. But I had a iPhone 7 rose gold but y’all send me a all black one... If I would a choice I would never go thru y’all again.

It was fine. I didn’t have any problem except for dealing with the computer insurance. I like talking to people instead of computers. Hope you guys take care in all of this. Thank you for your time and I’ll l.

Always fast service. When my phone was lost in the river it only took 2 days to get my replacement. Great people to work with. It is well worth the small fee each month to have this coverage. Everyone should have this coverage.

Replaced damaged phone. Excellent service. Good experience. The agent explain in detail all the process. Thank very much. I recommended to my friends and family member to used your insurance company in the future. This is the second time I used your service.

All my questions were answered and I was pleased with the assistance I got.. I'm glad I had the insurance for my phone at this time. The reps. were very knowledgeable of my situation and took good care of me professionally. Thanks everyone!!!!

Lost phone. Thank you so much. The process was quick and easy and my replacement phone was here within the first week. I'm so lucky to have had the insurance because with everything going on with this virus I would not have been able to buy a new phone.

My claim number is **. I don’t know what my order number is, but I loved the cooperation with Assurant! At first, I was redirected to AppleCare and apple care did not do anything for me. They had me on the line with someone that was mediocre in her profession (she didn’t know how to tell if I had coverage - it’s listed on the first page of the site). They wanted to hold $600 on my account so to make sure I mailed in my damaged phone. I told her I Didn’t have $600 in my account just for her to take so she replied with, “well, what do you want me to do?” How about you charge me with $99 like you said you would!! Anyways. I was redirected back to Assurant and they handled the manner with proper care. Thanks guys!

We were very happy with the service. Even in the times of quarantine and mail delivery slower than usual we received the new phone within a few days. We received at Assurant and would highly recommend.

I returned the unit you sent. I'm having problems to register with Google and this company customer service is close. Also my damaged unit got dry and is working in perfect condition. I spoke with one of your associates last week and explain the reasons of my return, I know is going to take a few days for my refund. Thank you for your great help and service.

#2 MY FRIEND BROKE HER PHONE and she is on my plan I paid the ins. and she got the replacement phone!! As soon as it stops raining I can take to U.P.S,? I AM IN A WHEELCHAIR. I CANNOT GET OUT WHEN IT RAINS!!

I had a long experience in getting my replacement phone, as we all know that cell phone is very essential nowadays, insurance companies should be up to date with customers payment records, instead of asking customers to download and send in a prior month billing statement, these are record that should be available.

I put in a claim for a replacement cell phone due to my 3 month old phone being damaged. My replacement phone was delivered within 24 hours which was great. The only problem was they replaced a new phone with a refurbished one which has a very weak battery that doesn't hold a charge. I can't even get to work and back home and count on being able to use it. That is the reason for the lower rating. I do not understand why I received a refurbished phone when my original phone was only a little over 3 months old.

The replacement phone is defective and is a classic example of well packaged piece of **. The glass screen got damaged for my original phone got damaged and the replacement phone has a screen which works on its own without even touching it.

This guy that I’m talking right now 4/18/2020 @ 7:04pm it’s the rudest person I ever talked. He has too much noise behind him and I told him and he said if I don’t like it I can go do the claim online.

Fast, efficient & friendly. I was surprised at how quickly a representative took my call & how efficient they were at processing my claim. I had a new phone at my door the next day! Very impressive. Thank you!

Your efforts were great. Thanks for the overnight. We were not able to remove the sim card nor the extended memory card. I am in the process of purchasing the extended memory card and will return phone soon. Please be patient. I was at Wal-Mart last night and unable to get help.

I received my new phone the next day and it worked perfectly. Was able to transfer everything from my old phone. Thanks. The customer service people were very helpful not like the automated machine that couldn't understand my answers.

Very bad experience, it costs a lot to contact them, they do not answer and they do not give a quick resolution. Very bad service. Better tire the insurance with you because it is useless to pay for poor service.

Phone Speaker broken. Online process was super quick and easy! Only thing I would say is add a memo on whether we need to have the return scanned in or if we can just drop off the return and that’s all. Normally I just drop it off.

My phone would not start up on start up screen or restart, no touch tone or full screen. Unable to recharge or reset, screen was broke 3 years ago, don't think that had anything to do with it. I call Assurant and they handle it quickly in my crisis, thank you.

This company is a nightmare, from mailing my replacement to the wrong address, to absolutely always giving me the wrong answers. I lost countless hours tying to order my phone. Employees are incompetent.

Received it in one day and no problem to activate it. Appreciate. Will recommend Assurant to my people. Service was good and they got right on it and constantly told me what I had to do to get my service turned back on.

Online refused to recognize me after 1st attempt, claim approved, or after speaking to your rep who was able to pull up my info. Rep on phone wanted to verify the account thru the broken phone or thru the new phone that I couldn't get to activate! (using neighbor's phone) I am handicapped (wheel chair) in a senior bld on lockdown. No one in or out. I'm dumping you as soon as possible!

Place a claim for my wife’s lost phone, all went well, sent my deductible payment of $249. Everything was confirmed and processed. Following day someone returned the phone. It was damaged. I called and asked how much would have been the deductible for damaged phone. They informed me that it was $99. During these tough times that we are going thru, I called to inform them that I recovered the “lost” phone and that I will return it to Assurant. And asked if I will get reimbursed the $150. The person I spoke with on 4/17 at 7:55 pm told me that the only way they could do that was that I had to return both phones. I did not understand why return both phones. I informed that I will follow up the next day.

The process was very easy and smooth. Had no problem on doing the claim. Got the replacement in a timely manner. And the process to send the damage iPad was very simple and easy to make. Truly would recommend.

Great experience. Very fast and easy! Thank you. Thank you. Next day after the call I got it. So so so fast fast fast. Very good customer service. My new cell runs good and looks new. Thank you so much.

Replacement Phone. They were quick and professional...glad I have them...seamless great experience. I was able to do the whole claim via the internet. Which made it even better. I would recommend them to all my friends and family.

Broken phone. Process was easy and fast! I processed my claim online and was able to get it done very quickly and got my new phone next day! It was easy to send my old phone back as well. Came with a box and shipping label. All I had to do was box it up and stick it in the mail.

Customer service representatives were very condescending and inappropriate. When I asked for help from a different representative, he continued to offer unsolicited answers. Clearly, I wasn't satisfied with his job performance and despite my continued requests to speak with someone else, he continued to offer very condescending remarks. I was very disappointed!

Replacement of cell broken screen. Experience was great, very good service, much pleasant. Thank you very much for the help and the speed to service me with my new phone. The person who help was very educated and helpful. Thank you again for all the help in this matter.

Replacement of damaged Phone. This experience was carried out with professional Quality and I was pleased with the turn-around time. My grandson was pleased with his new phone. I was pleased and impressed with the service I received. THANK YOU! THANK YOU!!!

After 4 years my cellphone stopped charging so I filed my first claim. The Agent was very pleasant and helpful and assured me that I would receive a updated version. When I received the replacement phone I WAS VERY DISAPPOINTED to receive a REFURBISHED PHONE that was very different in size and function from my Alcatel Fierce XL and when it was activated I didn't get transfered any of my Texts and Pictures. Many of my numbers didn't transfer over either so I had to keep my old phone and leave it plugged up since it wasn't holding the charge. I HATE THE REPLACENT PHONE but since we are in the midst of a Pandemic I will have to make do till I can buy my own replacement phone.

Online tracking is a bit confusing as it can circle you through the same two pagers and it does not always show what steps are needed to finish the claim, however when talking to someone the help is fantastic.

Quick and fast, the process was great! The people friendly. Never have quarrel about dealing with this company. This is my second phone, and since being a repeated customer they have my information, all I would need is to clear a few questions and it's on and popping. My phone arrive next day.

The first phone replacement I got is a POS. I had to order another one and they sent it to a T-Mobile store where they charge me another five freaking dollars. On top of that it's just as lousy. I paid for a brand new phone and insurance and I get a refurb piece of crap. I don't have the time or money to keep sending it back as I am teleworking due to Covid-19.

1/2 hour after I received the new phone I got a call that my old phone had been found. I no longer needed the new phone since the old one had information I needed for my work. I returned the phone, on 4/11, two days after it was received. Was told that the refund of the deductible would be made once the new phone was in transit. The phone was received by Assurant on 4/16 but the refund was not made. 4/17 I called to find out about the refund and was now told that it would be 2 to 3 weeks before it would be refunded. We are in the mist of covid 19, I have no income coming in. That money is essential to my survival. If the original promise was not true, how could I trust the second one.

I recently used my phone insurance to replace both my and I phones. Both were 3 years old, and the screens and were barely working. Once I completed the order process. Within an hour, I got an email stating our replacement phones were on the way. They got here the next day. I definitely recommend them.

Everyone was pleasant and helpful. Service was exceptionally fast. Phone arrived very quickly. Customer service reps were very friendly and helpful. Issues handled effectively. We would highly recommend the service.

Smashed phone in a fall. The replacement came in a flash. The associate at the branch hand on protective gloves stayed 6 ft back and got me up and running. Super service. Never needed this type insurance before. Glad to have had it. My thumb and ankle are still sore from sprain but my phone is perfect.

I called Assurant and spoke with a very knowledgeable representative. He was pleasant and assisted me with my issue after losing my cell phone. After paying my deductible, I received a new phone in the mail within 24 hour.

This has been the worst insurance claim experience I’ve ever encountered. I was better off declining or requesting my phone didn’t carry insurance, because I feel I was robbed, not only once but twice. Once by T-Mobile for paying insurance since I bought the phone and once by Assurant for designing their claim process with having absolutely no consideration for the customer and then claiming their obligation is fulfilled when sending you a replacement device of THEIR choice! Very bad business!

Worst service I have seen and I've seen a lot at 72. It's been 10 days since I requested a replacement phone. The wrong address was put down to FedEx. I'm not even sure it's corrected yet. Phone calls, emails for hours. I'm over it. Never again will I use Assurant. And it still cost me $ 100 deductible.

I was very pleased on how quick I received replacement phone. One issue I was having was that my screen was black and broken. Due to the global pandemic we're experiencing. It was hard to find an open phone shop to help me retrieve my info from my phone. I tried numerous place. Finally I found a place that would help me. But I needed more time (a day or two) before the 10 day return of old phone.

Company responded to my issue immediately. My replacement phone was here in less than 24 hours. I was in shock! I've never received service like this. There was no argument on their part. The gentleman who helped me with my application for a new phone was exceptionally friendly, helpful and professional.

I could not believe how easy it was to file my claim on-line. I had the entire form completed and approved while I was still on hold to talk to personnel. My new phone was delivered to my home in less that 24 hours. All I had to do was mail the damaged phone (postage prepaid envelope provided) within 10 days. What a positive experience!

After 2 days going back and forth with Apple, I tweeted my frustration to Assurant. Within minutes I got a message in my inbox to call me. Morgan called and had the problem solved with a replacement phone sent the next day. She was calm, showed empathy and stayed on top of the problem. Am a keeper cause of her.

My customer care representative was friendly, knowledgeable and helpful. She made the experience very easy and problem free. I would give her a five star rating on her performance. She actually helped me much easier than the previous agent I spoke with who didn't complete the process.

Got a refurbished phone and I wonder how long it will last, already acting funny. Scheduled an update and it continued after completing the update so much so that I had to turn off the phone for a while.

I am completely satisfied with the way Assurant handled my claim. I was approved for my new phone very quickly. Delivery was very fast (2 days). Customer Service was very helpful in assisting me with setup of new phone.

Super easy process and very helpful staff. Walked me through the process and explained everything perfectly. Phone arrived when it was suppose to and the directions were perfect. I would definitely suggest to other people.

During this most uncertain and difficult times I lost my phone and to replace it you charged $150. I found your actions to be heartless and incomprehensible. You didn't even try to make or offer an arrangement.

The first person saw a problem and couldn't fix it, not very knowledgeable. Called provider. Contact Assurant once again and Hanna if I'm not mistaken was quick to help and fix the problem. She did great.

The replacement phone they gave me (which I currently have) is broke! It continues to restart and they are not helpful! Customer service sucks! They just wanted my old phone back and just pushed me over to Apple for a BROKEN REFURBISHED PHONE THEY (Assurant) GAVE ME! I would NOT recommend.

When I called the first time they told me that I just had to go over to the phone repair place next to where I work which made it easy. That I could go as soon as we got off the phone because their info would be sent right over. I got there and there was nothing in their system. Their counter guy helped me contact the right people to find out what was going on and the lady informed me that they were sending me a new phone instead of having it repaired. It was a complete waste of time for me to walk over and stand around waiting on the phone to find out I just needed to wait for the mail. Other than that it was great!

I received a replacement phone only to discover that the replacement phone was defective. I requested another phone and was told that a replacement will be sent once I mail the defective phone. In a time of pandemic and living in an extremely hot zone! Thanks to Tmobile. They resolved the matter directly.

Great customer service! Really helped speed up the process. I received my phone within two days. The process was easy and simple. I'm satisfied with their service and greatly recommend them to everybody!

The new device that I receive is defective, the screen has a yellow tint and does not get as bright as my previous phone. Secondly, I have to press down on the phone hard in order to get it to work which is a real inconvenience. Lastly, it gets extremely hot when charging and I have to turn it off only for it to do an upgrade when it turns back on.

The third time that I used this. I love the customer service and the time they processed my reclaims is fantastic. I don't regret using this because already save us a lot of money. I have the insurance for my daughters' phones and my son in law and it worth it.

Doesn't the title say it all? My deductible was only 99 dollars! And in the past, my deductibles have always been closer to if not 200 dollars... So I was pleasantly surprised and grateful that my replacement came really fast! Also, it didn't hurt that my replacement phone was new! Hands down, the best phone insurance experience in my 42 years of living!

I called Assurant because my cellphone fell. I had my new one on the mail 48Hrs after. Their agent was super friendly and helpful. We are very satisfied with this service and will continue using it in the future.

S7 Edge for S8. Great service from start to finish. Great customer service experience. Speedy service. Although my new phone is refurbished, it's like brand new to me, as there are features I didn't have before. Thank you!

Replaced Phone. Great Job with receiving the phone my son had right on his birthday. Representatives handled everything very professionally. Glad it wasn’t a hard process. Thank you for your awesome customer service.

The online form was easy and I thought it was going to be quick and painless to get my replacement device. 15 days later, I'm still on my old broken device, waiting a new one. The online form I submitted was a waste of time. It went nowhere so I had to call the phone number to make the claim anyway. I always had pleasant encounters with helpful CSRs but hold times were very long and there was no way around it (online couldn't help because I had an unusual case). I was sent (overnight, which was great) a replacement device that was cracked straight out of the box. This is where the situation got difficult.

Extremely frustrating. Incompetent website. All links led back to same place. Could not get any progress online or phone. Ridiculous automated service and recording. Took me two days to get my claim filed and deductible paid. Had to wait thru the weekend to receive a used phone. The screen protector wasn't put on correctly and was torn across the top and is peeling up now. Have had the phone a week and does not perform anywhere close to the previous phone. NOT A SATISFIED CUSTOMER AT ALL. AS MUCH MONEY AS I SPEND WITH TMOBILE. Not to mention this is a business account and lost out on business while dealing with this. Ridiculous.

Lost Phone, went to T-Mobile, they gave Assurant's phone number to make a claim and said to be sure to put the claim in the account holder's phone number for prompt service. Went online and put in claim, was asked for $49.00 co-pay ahead of time. Claim came back denied because the phone number didn't match up with the phone. We followed the instructions we were given.

Easy to file claim. Replacement phone received within 24 hours. Fast service greatly appreciated for getting back to work. Appreciated friendly efficient service in filing the claim and the ease on mailing the damaged phone back.

I claimed several times due to missing information but thanks to supervisor’s and staff’s understanding these unfortunate days, it went well, and I received my phone within a few days. Returning box with prepaid label inside made my life easier to return my damaged phone. No complaints here. Thanks Assurant.

Replace Cell. Everything went very smoothly. During these difficult times I thought it would take a long time to get a replacement. It was here the next day. The rep that helped me was very knowledgeable.

I was so devastated when my phone was going out because I really didn't have the means to get it replaced due to everything going on. I was dreading using my insurance company because I thought it was going to take a week to get my phone. But I had no choice cause it was the cheapest option. So I put in my claim and I had my phone literally in two days!

The replacement of my only means of communication my cell phone. I was quite pleasantly surprised with Assurant. Not only did I receive my recovery product so quickly, but it was priced a lot less than I perceived that it would be. Even though it was at a time during the peak of covid 19. Our whole planet was quarantined and functioning at a snail's pace. This company it was like a glass of lemonade in a world of lemons.

My husband, Maurice, was having problems with his phone charging. The charger would not fit the phone. The phone had to be replaced. After talking to Assurant, his phone was ordered & we received it overnight. The only problem we have is I don't feel that we should have had to pay the $49.00 for the claim as he only had the phone a short time.

I was disappointed with the cost of the phone. I have been paying on the insurance for close to a year. If you calculate the cost of the replacement phone of $100 and then calculate the cost of Ithe insurance for a year. It would have cost me the same price to buy it new. I was irritated that the store nearest to me only had two phones to choose from. Both were the most expensive phones. They had none of the advertised phones.

I just did a Insurance claim through Assurant for my j6 Galaxy. I talk to representative in the morning had it delivered to my front door by the evening. Phone was great. Fast delivery. I couldn't believe it.

Tablet. I was happy the way I was helped. The person that took my claim was very upbeat which I like, despite the occurrence of the Covid-19 is happening. It didnt seem to feel that the stay at home was in place. Of course it was a misfortune of the item broke. But was able to send a replacement the next day. Thank you very much, keep up the good work.

I had so many issues filing a claim for my device, nobody seemed to know how to do it. I also needed this device for my autistic child and we went far too long without it due to this. I was disappointed. But we finally got a device from the last person I spoke with. I was just massively upset with how many people didn’t seem to care about the issue. I have never been so disappointed in a company in all my life. I pay for this service every month and pay the deductible. For over 10 employees to blow me off or lie to me. I truly thank the last woman I spoke with for caring and making sure this got sorted out.

Due to COVID19, I had to file a claim online. The process was quick and efficient. The replacement phone arrived promptly. It was a little hard to transfer data to the new phone as I can be technologically challenged but it was doable with support from my provider. Thank you.

My experience with your company was very nice everyone was very nice. They were easy to work with and kind to you. The only problem I had was when they sent by Fed-ex. They delivered to the wrong street and wrong address. Lucky enough where it got delivered to the person was honest and got hold of me and I went and picked up the phone.

I return an package and upon arrival when picked up from the post to the warehouse somehow the package disappeared and now I have to pay for the item missing which I feel it's unfair as long as I've been with the company. Now they saying it's my fault and have to pay for a phone I don't have but the warehouse employees do. I really don't understand none of this. They were supposed to send me images of how my package came but still haven't gotten anything.

I had circumstances that made the normal claim procedure more difficult. However because the Supervisor knew how to do her job well She was able to help me. I am very Thankful to have gotten Her. A lot of people don't know how to do the job or simply won't take the extra time to do it right. Thank goodness She did! I I need my phone every day. I am disabled and without my phone I cannot get to my medical appointments or do much of anything which is why I have insurance on the phone.

Since the first time I called everybody were very helpful. All the representatives were very helpful and pleasant every time I called. For that reason I am very thankful and I highly recommended. Thank you to each of them.

Was sent a Note 9 plus that we could not activate. We have Cricket and this was a Sprint phone. Even when we changed the access point it would not allow calls. When turned on came up Sprint. I purchased an unassigned unlock phone and didn't get the same replacement. Then we were asked to return and still have not received the replacement even after you have charged us.

Great service. Speedy and convenient, thank you. Phone works great and the packaging was great too. Only bit of advice would be to include a paper that informs how to install old phone to factory settings, etc.

Replace my Galaxy S10+ due to damage. The experience was excellent. The replacement phone came quickly, and the return package was well marked. It is always a hassle activating the apps, but the transfer of 13k contacts went much faster than ever before. I'm grateful for the positive experience.

You guys double charged me and are completely ignoring me about a refund, I've filled out several requests, sent in copies of my bank statement, spent hours on the phone and you guys blow me off every time.

I received the wrong replacement phone and the representatives who helped me were very kind and knowledgeable. They were very timely with their responses, and I actually received a phone call back from the rep who helped me the first time! 5/5 stars.

I filed a claim, and followed all the instructions to return my damaged phone. My phone was returned last month (received 3/31- with proof of delivery), yet I keep getting emails prompting me to return the phone that you already received? It doesn't seem like Assurant is doing things on their end. Or it would appear my email address was sold to a spam bot that keeps sending me misinformation about the claim that should already be closed out. Either way I'm not sure what is going on over there, it doesn't seem legal.

I put in a claim for a new device on March 27th. My device stopped holding a charge even with a new battery. Upon filing the claim, I was told in order to complete the process, I had to call customer service. For what? I called over multiple days and got a "try again later" recorded response (due to Covid). I then wrote an email to inquire why my claim was taking so long (April 2nd). I got a message back on April 14th!!! "We've processed your claim." Well, too late. I switched carriers altogether. Asurion was fantastic, I miss them. What did I pay insurance for? Most people cannot go two weeks without a cell phone and the virus situation has made things of this nature even more urgent. Get it together.

I can't believe the ease and speed of Assurant's system, seriously! Sort of I sound like a commercial, but it's true nonetheless. I filled a claim in the evening, and had a response showing approval by the next afternoon. Also, the replacement came within two days or something? Everything I needed to pop the SIM out and put it into the replacement phone was right there. Super easy. My thanks to Assurant, and T-Mobile, for taking care of me so promptly!

I received a quick response, the phone screen broke, and they made a quick replacement. I made the procedure online and receive a phone immediately, a fast, easy and efficient process. Excellent service.

I received the replacement phone quickly and was able to transfer over the data with relative ease. The lady at customer service was able to help me get my claim to go through. She was real nice. The people at the T- mobile store were real helpful in transferring my data.

I filed a claim for a damaged tablet. The process was easy and did not take long. I called back to check on the status of claim and was able to speak with a representative who helped me and answered all my questions. I was very pleased with the whole process.

The phone that I got sent the screen keeps freezing and glitching. I had to go back to T-Mobile to get another phone. This should not happen. If it doesn't work properly don't send it out. I am a working mom of 5 kids. I cannot afford to not have a working phone at this time.

I had to get a replacement iPhone 8, due to my original device being lost (or possibly stolen.) I was very satisfied with the entire process, as a whole. From the call representative who assisted me in getting me set up to receive the replacement, to the amount of money owed for the cost of the new device, to the time spent waiting for it to arrive to me in the mail, etc. Thanks again, Assurant! I appreciate everything you’ve helped me with!!

Utilizing the Assurant coverage was easy and the process was streamline. I was able to receive my replacement device and send in the damaged device with the box that I was provided without incident. I would definitely recommend Assurant to friends and family.

My daughter's replacement phone doesn’t work, and now I have to jump through hoops to get another phone. This sucks...This may not be a common situation but it still sucks that I am paying for services and she can’t use the phone.

I Filed a claim when the screen on my phone had broken. The agent was very nice and talked me through the process. Phone arrived very quickly, it also includes everything you need to send old phone back. A++ service.

I purchased my device outright for $249.99 from T-Mobile and decided the right thing to do would be to purchase insurance on all the devices on my plan (2 Samsung Galaxy phones and an iPhone x) . Just some background-I have never filed a claim, but always carried insurance for that protection) I recently dropped my Samsung Galaxy A20 in water and thought I was in the clear, but 2 weeks later it completely stops working. I filed a claim. I paid the $49.00 deductible and I was approved at 8:09 am Saturday. I knew since it was the weekend I would have to wait some additional time for them to ship, and that was fine. They notified me I was being sent the exact same model and notified me of the tracking. Perfect.

I carry my charging system everywhere I go with my phone at all times. I lost my phone with my charging system at the time I lost my phone. Assurant just send me your phone without a charging system. What should I do, then I find out, when I received a new phone, (without the durability* to charge the new Insurance co-pay-phone received!") I feel cheated! I believe this is wrong!" And a breach of contract promise, agreement... Question... What good is a phone without a charger for that phone, From... consumer Richard **, Telephone number to **. Today's date April 13th 2020.

Yes I got the phone. But unfortunately is a refurbished one. I thought, after 15 years with T-Mobile, they will send me a new one. This one is working but, it looks like a old one. Scratched on the bottom,and scratched on the screen. I am not happy.

Attempted to use the internet replacement option unsuccessfully, got "kicked off"/timed out and then had difficulty with phone payment portal. Ended up getting a refurbished replacement phone timely but, it quit working in 12 days and ended up getting a new phone. In honesty in retrospect if I had known the insurance was for a refurbished phone I never would have done it and won't in the future. Ended up spending more for the monthly payment and deductible than the cost of a "new" vs. refurbished phone.

Not worth the monthly premium and copayment. I Insured a brand new phone, after 3 years, screen broke, requested the replacement. A refurbished phone was send, unable to activate, missing parts. On internet same phone, same price as copayment.

Replacement of stolen device. It was a very simple painless process to file the claim. The Assurant employee was kind and helpful. I received my replacement product within three days of filing the claim. To be honest I’ve never experienced such simplicity in these situations and I am a very happy and satisfied customer.

Filing was easy and quick online. I received a response right away that my claim would take some time to review. Within two days the claim was approved and I received the replacement two days after that. I would suggest adding more detailed on what to do with the replacement. Fortunately I was able to remember how to transfer my old phone to my new one from the last time I upgraded. All in all it has been a great experience.

I waited and waited. I called and was told that my address was incorrect. I verified my address and it was in fact the correct address. No communication from them. I then got an email that I could be fined over 2k for not returning the phone. This was after the mandatory Covid 19 lockdown. I am dropping my insurance with them. I ended up sending the phone the sent back. It was a refurbished phone.

I was told this would be a quick process and the phone would be to me the next day. After I submitted my initial request I waited over 24 hours with no response. I called and was told an email was supposed to had gone out saying I needed to submit either my bill or driver's license. I went online to submit the information needed and it showed it was done successfully. I waited again with no response so I contacted someone through the site and was told to email information. I did this and still didn’t receive a response.

I didn't get the right device, and I called to know how to return it to get the right one they send me a tag to ship it on my email address. It wasn't my mistake they put it difficult, to send it back. I passed 13 minutes on a line to know if I can print the paper to ship something, the response was NO. Almost everything are close due to this virus and I have a 20 months old baby with me. Finally to shipped it I had to go so far to get access to print it and capable to ship it. Bad experience.

Really good experience, filed a claim for one of our phones for broken screen. The claim was easy to file online. Cell phone replacement came in quickly, and with envelope to send back defective phone.

I was going through the claims process online which offered me a jump upgrade. Of course, I accepted the upgrade which left the T-Mobile store very confused and required that I pay off the remaining balance on my phone in addition to my deductible for the claim, because the phone that I had was the broken one. I ended up cancelling the jump upgrade and resubmitting a standard claim. The jump process you have in place is not ready for deployment and requires much more cooperation from your partners.

My wife's LG V20 phone wouldn't turn on. A T-Mobile employee tried, without success. I contacted Assurant requesting a replacement. I tried the online process, and that needs some work. So, I talked to an Assurant representative, and after a brief conversation about the phone, she said a replacement would be mailed to us. We received a new phone about 4 days later. The only glitch was that the emailed instructions said to follow the detailed instructions about returning the old phone. No instructions were received. So I contacted an Assurant rep, and she said just drop it in the return envelope. That confusion needs to be corrected. In summary, we are very pleased with what Assurant provided and would recommend this insurance plan to others.

The whole thing went smoothly and I understood what I needed to do. I would so recommend you guys to some of my friends and family. I will definitely be using you guys again. Thank you for all the help.

I really appreciate the pace in which you guys delivered my phone to me despite the pandemic that has struck us. I use my phone everyday and it feels like you guys took that into account when processing and approving my claim. The website is easy to navigate and very simple. I give you guys 10 stars, and I am happy to have had you guys to rely on.

I don’t remember who I spoke to when filing my claim, but she was AMAZING! She was beyond helpful and was very informative, and very friendly on the phone. She stayed engaged in conversation with me even while waiting for her system to load, and made the experience wonderful. I wish I remembered her name, but thank you so much for everything! You’re positive attitude and friendliness made my day, and first experience the best it could have been!!

Damaged phone. It was a little difficult. System needs to be a little more detailed. Had to call to figure out how to upload a document. It also took 3 days before it was shipped out. Actually waiting a total of 6 days before the replacement phone was received.

Replacement of LG V40. Hey Folks, In general? Return time was too short. It would have been better to put the damaged screen unit in a return box with label instead of a mailing sleeve. Your replacement price was just silly knowing that a new one at retailer pricing is three forty nine, USD. Other than all that? You did fairly, but the experience was not comfortable, especially knowing that the unit was not protected properly on return. Boxed is safer.

I got a refurbished phone that was all scratched. Looked worst than the phone I was trying to replace. Not even with a charger. I paid a deductible and insurance the entire time for this terrible device! Only kept it now because I needed a phone.

I found our experience to be extremely hypocritical. While we are told to expect delays for our phone due to Covid19. I was told that they could not accommodate a request submitted 1 day late even after having a spouse hospitalized for pneumonia.

I had to wait 4 days before even getting my claim approved and this was the first time in 6 years I've filed a claim. The device I received is not functioning properly as there is little response when touching the screen. I'm going with another company for my insurance needs.

My son and I did a claim on the same day and they only did his phone and they never checked in with me. I had to call Assurant and they said they can only do one phone at a time even though it's two different phones and I pay a separate policy on his phone. After kindly expressing my disappointment they said after his bad phone was returned they would send out my phone. I sent his phone back and waited.... and waited.... nothing. So I call back again and at first they say they never received his phone only after I provided the tracking number where it showed delivered to them and they called another department did they figure out it had been returned a week prior to me calling. They said they would now process my phone and would send it out that day. Again I kindly express my dissatisfaction and we cordially end the call.

It's been a week and still no word when I'm going to get my phone. Payment has gone through, I called but y'all don't have any idea when I'm going to get my phone. The people I spoke with sounded miserable and sad. It's not their fault and I understand with coronavirus is difficult. I would just like to know a date when I can at least EXPECT IT.

Assurant has charged me twice ($100 x 2 = $200) deductible for my two lost devices claims. They were supposed to charge ($50 x 2 = $100) only for two devices. So, I am working with them to fix that issue. Thanks.

Reps were uninformed and argumentative. I had a to hang up on me. I had a rep argue with me about the definition of delivery date. I was sent the wrong device without notification. I had my claim approved by the 8pm ET deadline for Monday delivery and they failed on that guarantee.

This was a great experience and am very happy to have the pleasure of dealing with your company. The lady was super helpful in getting my claim going, finding out what was going on and why I needed to file a claim and to get the new phone on its way to me.

iPhone 8s Plus replacement. I appreciate that I had a good experience with Assurant regarding my insurance claim on my iPhone 8s plus. For this reason I will keep insurance on my iPhones. Thank you assurant!

The process of replacing my cellphone was easy. I didn't have to do too much, but transfer my old cellphone to my new cell. It was fast & overall, excellent customer service. Thank you for everything.

I didn't receive my phone until now and I have paid my deductible, I talk to representatives. They said I have to wait for 10 working day for UPS investigation even though I have paid my deductible and I cannot refile the claim. I don't understand.

Excellent experience and timely completion of my order/replacement! The phone is a different model but almost everything is working fine; just unable to pair with a certain device via bluetooth. Thank you!

Replacement Device Continued Malfunction. One of the devices on my line was experiencing major malfunction issues; constantly restarting, minimal reception for incoming/ outgoing calls, dropping calls upon selection of the answer button therefore I submitted the request for a replacement device via Claim Number ** on Thursday, 3/26/20. I checked the status of the claim daily via the track my claim option throughout the weekend. Again as the device was not able to receive or make calls, I submitted and email inquiry via the Track My Claim Help link on 03/30/20 at 13:19 PST.

Very quick and easy to work with. I filed my claim online and approved within 24hrs. Had the new phone within 3 days of filing the claim. Have worked with them several times with always great customer service.

Samsung Note 9. Excellent service, I put a claim in and received my replacement in 1 day. The return process for sending the broken phone back was easy. I put it in the envelope that same day, dropped it in the mailbox and everything was all set.

Got my new phone the next day after a phone call, staff was friendly from Assurant and T-Mobile. Had some trouble with the online form to start claim but probably because I forget my passwords all the time.

When my old phone decided it didn't want to work anymore I put in a claim to have it replaced. These guys were here for me to help me their l through the process of getting a new phone. The only thing I can say is thank you so much. I'm lucky you guys were there to help me.

My best advice is for you to get out of the phone insurance business, your company is DISGUSTING and the part where your customer service is saying that you can't call Corporate on phone is not a good look, the Worst experience I've ever had with any phone service and I'm 60 yrs old, and I'm being respectful here and keep lite..because it's actually much Worst like what I'm saying to The 10th power, I don't know maybe you can blame it on the Corona virus or something....or maybe just get out of the phone insurance business. Thank You.

How are asking to survey when I haven't got it. And it's way late. Also I recommend you include a screen protector for your inadequacy. I think it's silly that you ask for a rating on a job, when it is late and I'm frustrated.

My package was "delivered" by UPS the day after I submitted my claim. I was at my place of residence for the entire day and never received a knock on my door. I also checked many times for the package but I never saw it. I waited for a week thinking that delivery was slowed due to the ongoing pandemic. Finally I searched through my emails to find the tracking method and found that UPS had supposedly deliver the package many days previous. I contacted T-Mobile to find out what could be done and I was forwarded to Assurant.

After finally getting thru to customer care the process was very easy, thank you for your help and support, the phone came the next day, I was impressed with the timely fashion of when I received my new phone, thank you so much.

Damaged phone. Very helpful and professional. Wasn't able to get the original phone so was sent a refund after misunderstanding was cleared up. Spoke to two different people who were patient and Informative. Very professional and understanding.

Replacement phone. They were courteous, professional, friendly and extremely helpful. They were quick to send out product. They did what was asked of them. I would highly recommend them to friends and family. The cost was reasonable.

It was very fast and I appreciate and is pleased with the timely process. The directions were here simple, nothing was difficult. My phone sensor was messed up and has been causing me so many problems. The replacement phone was a relief and I'm glad I had insurance during this COVID.

Was awesome. So glad for everyone who helped me along the process. I had to call a few times as several of my kids seem to have had accidentally damaged their devices one after another. Each time the person made it easy and wait time not bad with all that’s going on.

My phone was damaged; I did a claim; it was approved and I got my new phone with a day. Super fast and easy. There was a something about not reporting my claim within a time frame but that got sorted with minimal effort and I appreciate that.

My experience with Assurant worked out exceptionally well. I would recommend to a friend anytime. WE had a fast response time in response. It was great to get a easy instructions thru the email. We followed the instructions and was able to get our replacement phone in a timely manner. We are thankful.

The service was at best a disappointment. I have paid insurance on my device since I purchased the phone in 2014. The phone cost $230 plus taxes. I damaged my phone in February. After I paid a $49 deductible they sent a used replacement device, without a charger or user booklet nor could the sim card be inserted properly. I returned their device which they received on 4/4/2020. I am still waiting for my deductible to be reimbursed. Poor customer service.

When I asked about replacing my phone, it was easy to file for the loss. But it was much harder to find out how to get a replacement phone. Then when my phone call dropped, I would figure someone would call me back. Nope. Didn't happen. Then I had to call again and wait hours to speak to someone else.

It took way too long to get a replacement phone and even then it's not new just refurbished. When I did get a new phone because it took your company forever I noticed you then left a voicemail on my phone telling me to contact you regarding my claim... I didn't have a phone to contact you.

I returned the new and kept my cracked screen. I was initially disappointed to find I didn't get the entire phone and accessories box (NO-charger, transfer data cables, pin to open sim card holder, manual etc.). I tried to Smart switch my apps, pix, etc and I got locked out of my email, banking, everything. I sent the phone back because I only had 10 days to send the phone back. I'm an RN in the ICU and work nights. I received the the day before a 5 day stretch. For 2 days I was trying to make the switch while frustrations kept growing. Day 9 I had to send the phone back. The positives: overnight delivery, return label included, and prompt support refunding my $99 deductible.

This was the most stressful experience I’ve ever had. Every time I called I was told something different. Nobody seemed to be on the same page. I am looking to switch cell phone companies completely and making sure Assurant is not who I will have to deal with if my phone gets damaged!!!!

Everything was great! The service was great and y'all got my replacement processed and shipped out pretty fast! I'm enjoying my new phone, been had it about a week now! I recommend y'all to all my family and friends.

As for the shipping and getting the process finished. That was excellent. Yet my phone came in. After 2 days the phone started malfunctioning. (Freezes, can't make calls, apps not working, UI stopped, etc...) I have tried to contact through email with Assurant, I have not heard from them yet.

Used website to file claim, was easy to use and phone arrived in less than 2 day. I received emails keeping me updated on the claim status. Return process was also simple return envelope postage paid was included.

Customer service representatives were very helpful. They did a job well done. I give them 5 stars. Thank you, thank you, thank you. Stay safe from covid virus. Tmobile has a wonderful communication system ♡.

I recently had an out-dated Note-5. I filed a claim for a return of the same phone. However I received a Galaxy s8. 1- I'm not use to 2- I like galaxy note., because my hands are huge and when trying to type it's difficult so I prefer to use the pen in the note. I would have appreciated if I was given a choice to have chosen a phone of my comfortability and compatible to my standard. Without being sent a phone of the company choice.

My experience was horrible. I was given different information in order to process the claim every call which was about 3-4. I also am not the primary account holder but was given permission to handle this however every time I phoned I had to call my sister at work to handle the claim.

Tmobile wouldn't take my phone back. I guess a label was suppose to be in the box but I didn't see it. I don't want to be charged $900, because I'll be broke. Jobs have been lost. Thanks, Timothy

NEW phone was sent back to you and we have NO TRACKING and NO REFUND. I have checked online for any claim info with Assurant and online with USPS. I have called Assurant and USPS and was told we only have 89 days for YOU to process this claim for reimbursement. NO ONE IS ABLE TO HELP ME! You can't keep our money when YOU choose to go through USPS and provide a return shipping label with NO tracking on it whatsoever and we did everything WE were supposed to do quickly.

Great customer service. Extremely fast shipping. It was easy to complete my claim online and the deductible for the phone was amazing. To ship the damaged phone was easy and simple by the fact that they sent the envelope for shipping. Thanks for your service.

Phone replacement. Assurant was very helpful with my claim, although the 1st request was denied, once I called and everything was updated the 2nd request was approved immediately and everyone was very helpful.

They were very helpful. Efficient. Everything was easy and he was very helpful. I loved that everything was so fast and easy. I wish everyone was like this excellent experience even tho I lost my cell phone.

My experience was quick, easy, and simple. My delivery of my new phone came pretty quick. Your response time, is so quick, I didn't feel like I was even out of a phone. I just wish there were a way to have transferred my information from my old phone to the new. Thank you!

Iphone 11. Thanks you for the fast response and service, I never expected to have so soon my replacement. Thanks again and will recommend 100% Assurant. I made the claim and the next day my phone was in my hands. It is Awesome!

Assurant Team, thank you for your prompt response. I was pleasantly surprised with the quick delivery of my phone. I received my replacement phone within 24 hours of placing the order. I appreciate the great service. Best Regard, Satisfied Customer in PA.

When the claim was entered, apparently there was critical information left out, yet I never received an email or any type of alert indicating that the processing would be delayed. I only discovered the problem by logging back on to the claim when I hadn't heard anything and/or received the new phone. Took 7 days to get a new phone - that's way too long.

My phone was damaged on 3/31/20. I contacted Assurant that same day by their web page. My payment was made by a credit card. They gave me a claim # **, and a confirmation # **. The claim was approve at that time and was emailed that the phone would be sent th to next day. However I did DC not receive the phone for 7 days. I messaged Assurant about 10 times and was continually lied to and told the phone would be sent the next day. After not receiving the phone for 7 days I contacted Tmobile by messaging them and canceled my Assurant phone insurance. Assurant is a bunch of liars.

September 24, 2019 my Samsung s9 was damaged a day before I got shipped off to Fort Leonardwood Missouri on military orders. Upon arriving home March 24, 2020 I tried to get the phone replaced and was denied several times because I didn't file a claim within the 90 day time frame even after explaining I was on ordered military duties.