American Access Casualty Reviews

Customer service is garbage, the phone reps have attitudes like it’s their money. Don't you dare get hit by someone with their insurance. You’re going to have to fight tooth and nail even when the police said it was 100% their fault. 0 stars!!

The most unprofessional and unresponsive adjuster and claims team I’ve ever encountered. Tim **, Leslie, Vannika. Be prepared to be hung up on by Leslie each time you call and prepared to never receive a call back from Tim or Vannika. I can’t believe this company is still going.

The ABSOLUTE WORSE experience I’ve had with an insurance claim. My adjuster is REPEATEDLY UNAVAILABLE.. I’ve called more than 10 times in one day trying to reach her.. Supervisor Maria ** proved to be just as useless.. Car was hit by one of their driver 5/6.. As of now I’m still waiting for an update on my supplemental claim. No update regarding my rental.. NOTHING! Spent a whole day calling their claims department just to be passed around for HOURS. I wouldn’t recommend this company to a person on their death bed. They are truly a sorry representation of an insurance company.

Claim # ** His policy # ** Their policy holder hit me from behind at a stop light. His license is from the Republic of Honduras and expired in 2001. He hit me on Sept. 7th, 2022. I live in Garland, Texas and the police in Garland will not come out if an ambulance is not needed. One was not, only damage to the rear end of my car. His had damage as well. American Access Casualty denied my claim saying that their illegal alien client would not respond to their phone calls or letters. This is my problem why... Here is my recommendation: All illegal aliens driving in America, come get this insurance.

Like so many other reviews here, I had the unfortunate experience trying to deal with this shady company. A girl rear-ended my car and had this insurance. After filling out the claim form and sending it in, all I received were periodic letters saying that they were still 'investigating' the claim, and that they couldn't get in touch with the girl who hit me. This went on for more than a year. I was tempted to go directly to her apartment to ask to please take care of this, but I didn't. Nothing was resolved, so I was left ultimately having to pay for the repairs. Fortunately it was minor, but what if it had been worse? This company should be shut down for good.

I was rear ended by a driver with AACC in Nevada. AACC only covers 5 states currently. I moved back to Washington a few weeks after the accident, only to find that no auto body shop will contract/work with them. I had to take my car back to the dealership I purchased it at to get covered repairs. My adjuster was Edwin, who was out of the office a total of 5 weeks during the 8 week duration of my claim. His supervisor Tatiana was of no help. Both actually blocked my cell phone number from their lines at one point after they sent a check payout to me, when I requested the payment to be sent to the body shop.

I normally don’t leave reviews, however this company is by far the worst I have ever dealt with. I hit a deer 02/17/2022 and my claim has yet to be settled. My adjuster was never available. I have full coverage with rental and it took me 30days to get a vehicle. I then was told them only have reimbursement coverage meaning I had to pay for a rental car and then I would have to submit a receipt after it’s been returned. I wasn’t notified that my vehicle was a total loss until I was in the rental over 20 days and they only pay for 30. I asked for a total loss settlement document to be able to get a new vehicle and was provided a document with no letterhead and no claim info!!! I wouldn’t recommend this company to my worst enemy!!! I am so disappointed!!!!

After weeks of attempting to make get updates and make any kind of contact with the insurance broker they finally sent a letter denying my claim. I had been dealing with them for 6 weeks and unable to open my driver-side door, and even with a witness and the evidence of the other party's damages compared to mine, they wrongfully denied my claim. This company is only good for keeping you from getting traffic tickets for being uninsured.

Shawn ** from American access insurance on DFW is possibly the worst adjuster ever in history. Just like they say you get what you pay for. This man talks to you like he owns the company, and has no respect or manners and he knows everything. Apparently he used to own his own shop but now he's in a an insurance adjuster.... Anyways this guy is a nuisance too. The company needs to get rid of them because they didn't pay me out right. Luckily I have changed insurance companies and I have learned my lesson. Never again.

Initial interactions were great, slow but pleasant. Liability was accepted quickly due to dash cam footage. Uber ride, their driver made an illegal left turn and hit me which caused me to be removed from the platform until repairs could be completed. 26 days of lost income... Then I submitted my claim for reimbursement and lost wages. The adjuster 'lost' or ignored my documents until I got my insurance involved. She asked for documentation I had already provided, ignored my submission and went on vacation without acknowledging receipt. Her supervisor did call me back promptly, and proceeded to 'graciously offer' me much less than I was requesting... basically half of the days I was unable to work due to the damage.

This insurance sucks!!! Don't get this insurance... RUN. I got in a car accident last week of June, called the insurance to make my claim etc.. They were answering pretty fast and being on point until one week later they stopped responding to my phone calls. After three weeks of my car being crashed they finally called back to see where I could take my car to fix, I chose the body shop near my house. They said okay perfect that they will call them to let them know.

Hit and run by its insured driver in mid July, 2021. Got the plate number and called 911 and filed a police report. Filed claim with AAC and moved slowly but smoothly. Today just got a call and promised to move forward. Just thankful that my car not badly damaged and the other party neither I guess, but probably around $500 or less repair for her to make it run.

I have called this company numerous times trying to get information on a car that was in an accident. Clearly the car was totaled as it's an 2006 Lexus IS with well over 200k, but without even sending an adjuster to see the vehicle American Access Casualty decided to write a check in the amount of $800.00 which is absurd. The body shop where the car was towed also expressed his concern for the lack of interest in handling the claim in a professional manner. The body shop owner called American Access Casualty to make a claim for a supplemental check. Only then did American Access Casualty assign an adjuster to go look at the vehicle in person and determined what we all already knew that the car is deemed a total loss.

This is the Worst Kind of Company I ever dealt with it, This Kind of Company Should Never be in the Business or Kicked out of Business for their Worst Services. Never Pay their Claims, Never Called you Back, No Response. Never Take Responsibility. Their Adjuster are Extremely Rude and Stupid. Don't Recommend to anyone to do Business with them.

My jeep was door dinged in a Walmart parking lot. The person tried to run which I got her license plate. Called the police, made a report and the officer tracked her down and got her insurance information which was American Access Casualty. 6 weeks have went by which I have done everything I needed to do in order to get her insurance to give me a payout to fix my jeep. I was quoted over $900 from a body shop to fix the softball dent in my fender. Her insurance quoted me $700 less to fix.

This insurance sucks! I can't believe they are in business. They don't help the client out at all. They should be reported to the Better Business Bureau. Lawsuits should be filed against this company. Worst insurance ever!!! Stop.

I am now seeing the horrible reviews for this company are valid. My vehicle was hit by a driver insured by this company on November 17. The driver went straight In the turn on lane as I was in the turning lane to the right of him. He hit the side of my vehicle, smashed my door with is ne unable to be opened from the inside.. My daughter hit her head and shoulder as the vehicle slammed into my car. I sent photos in as requested the 1st day a week later. There is no communication from the claims adjuster, phone calls and messages to the claims adjuster are not returned, text message are replied from the claims adjuster "I will call you you shortly" with no call backs.

My vehicle 2017 Suburu (mostly driven by daughter Samantha) was parked on private parking lot by condo's apartment. Mr. ** operated a red pickup truck (insured by American Access) struck my parked vehicle. Initially, Mr. ** related he wants to pay for damage caused and asked to get estimate. After I got estimate ($1,600) Mr. ** related he doesn't have that much money and needs to file claim with his insurance. Mr. ** did indeed file claim and I was given claim # **. I contacted American Access adjuster (Daisy **) and provided all the information she asked for in relation to this claim.

On thanksgiving night headed home. I was at a stop waiting to cross the road. It was snowing pretty good. Two or three cars turned the corner without any problems. Out of the corner of my eye I see this car barreling around the corner and slams into my truck destroying driver's door and cab door. She of Latin decent gets out and says her wheels wouldn't turn. That's because she was going way too fast in the snow to turn a sharp corner. She gives me her insurance card and of coarse it's out dated. She admits to my adjuster she was too fast around the corner. Now I'm dealing with this adjuster from American Access and she's a real winner. I have one car. I tell her she or the company they need to rent me a car. "Oh no, no, no. You rent it and we will pay you back." WRONG. Jack your company is responsible for renting me a car. I don't have the funds. I'm busy as heck and need a car to go to work.

In July 26th my car was in a flood. I towed my 2014 Dodge Journey to dealership where they determined motor broke due to water damage. We are in Dec. And they keep declining my claim stating it's not water damage. Dealership stands its ground that it's water damage but insurance keep saying it's not. And here we are stuck with no vehicle. We filed a complaint with the Texas.gov tdi. Now waiting on a outcome.

This jerk (who only spoke Spanish) backed into my car on 7/20/19, It occurred in the Jewel-Osco parking lot on Elmhurst Road in Des Plaines, IL. Would you believe this "accident" has still not been resolved? His agent (someone named Kari) insists I have to call her, because (he is giving a different version of what happened that I gave.) Does not surprise me at all! Just read the other reviews of people who have been forced to deal with this outfit! First, he hands me an outdated insurance card for this outfit. I wrote everything down for him--he did nothing but stand there talking in Spanish. I reported the accident to State Farm Corporate that evening after it happened.

I was rear ended by one of their insureds while my car was sitting still on I35 on 9/3/2019. Sent photos from the scene the very next day, I was then told they had to speak to their driver before deciding liability. The next call I received was from an Appraiser on 9/9 asking where the vehicle was located. I had already emailed the adjuster the day after the accident of its location. I called her back yesterday to ask when it would be looked at so that repairs can begin and she advised for ME to call them. I left a message for the appraiser on 9/11, did not hear back from them so I called them back again and they advised someone else was assigned and would be looking at it.

Was rear-ended at the car wash and customer service was terrible and whole process took forever. I would never want this company as my insurance! They were rude on the phone and in email. Also, after my car was hit they wouldn't even process a depreciation claim worth more than $100.00! Just a joke of a company.

This morning I was hit by an insured driver of AAC. After reading these horrendous reviews I hope this is not my case. I filed my claim today and will give them the benefit of doubt. Will keep you all posted. So far the customer service rep was rude and laughed during her questionnaire while I was still shaken up by the 3 car accident I was involved in.

I was in a car accident about a month ago. Even though I was at fault, I did everything I had to do. Well, let me tell you this so call "insurance company" is the worst of the worst. If I could give them no stars, I would. My adjuster, Patricia **, never called to tell me that the estimator Kristin ** had seen my car and had an estimate. I found out by calling Fredy Kia that the appraisal was ready. I then on the appraisal report that the Ms. ** was planning on approving an aftermarket hood on my 2018 Toyota Camry. I was livid because my car is not old. I called Patricia voicing my concerned and she did not listen to my concern. She just kept talking that it was the company's policy.

First advice for anyone reading the reviews of AACC - ignore any review which has more than 1 (one) star. Had an accident with person insured by this company. I'm in the month four of dealing with them. The accident was caused by driver insured by AACC - police report was made, clearly stating whose fault it was (not mine). Every time I call no one answer. I leave messages no one return any phone calls. I call and talk with the customer service. Tell them I want to talk with the manager. They said no. I am not allowed to talk to the manager. I have been calling the past four month leaving messages and they said I have to leave another one and if no one has call me back in 2 days, they can transfer me to the supervisor. When I call back in two days they said I have to wait another two day. That's what they have been doing to me.

First advice for anyone reading the reviews of AACC - ignore any review which has more than 1 (one) star. Had an accident with person insured by this company. I'm in the month three of dealing with them. The accident was caused by driver insured by AACC - police report was made, clearly stating whose fault it was (not mine).

There is a person a person name is Daisy **. She is a adjuster that thinks that the people need to be waiting for her and is very rude and expects people people to be nice when she is rude. She needs to do her job efficient and fast. People pay for a service that is not free and because of the people that pay deserve more respect from this adjuster. Don't expect the people to be polite if you are not. This also is the supervisor the manages the this person or division. This person work at Downers Grove IL and should not work at any insurance company. Very poor people and ethic relations. Will not refer this company to nobody. This is a triple fff company.

We own an auto paint and body shop in Texas and have recently repairs two vehicle that were paid for by American Access. In both cases, the appraiser was almost impossible to reach and took 7 to 14 to handle supplements and the adjuster did not pay the supplements until we repeatedly contacted them letting them know that all the repairs were complete and no vehicle would be released without payment. In our twenty years of doing business with insurance companies, American Access Casualty has the absolute worst to deal with even for our customers.

They are not going to pay for for claims put in. I own a 2018 Toyota Camry and they took the tires and rim. I did everything I was supposed to do but this insurance company didn't do anything but lie each time I call. It's been over a month and still have not received any kind of help. Good thing I could rent tires otherwise they would have towed my car waiting for them to honor the claim I filed. So don't waste your time with this company 'cause all they will do is lie to you. This company is affiliated with Amtex insurance so let me know if any one know a good lawyer.