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This company will give you the complete runaround and change your policy amount each month! I went from paying $203 to $238, to $248 to $289, all because of agents giving me the incorrect information. My policy increased each month due to “equity.” I have been misinformed of due dates by several agents and when calling to make a payment told that I have to pay more because my policy needs to be reinstated. I am not sure if the customer service and underwriting department is simply ignorant or trying to get more money for the company. One representative in particular by the name of Hannah is beyond rude and nasty and over talks you to get her point across regardless of the situation you are trying to explain. Save your time and energy and go with a more reliable company. God forbid an accident occurs. It would be a nightmare to see how that would be handled.
Echoing many other people on here, I was rear ended by a person who has a policy through American Access Casualty. I called the agency that issued the policy and was told to call the company, which I did. After being on hold for over ten minutes, and explaining what happened, I was told 'hang on a minute' and I heard the phone begin ringing again. Great, they're going to transfer me to another person that I'll have to re explain the whole situation to... nope. They transferred me to the same girl at the insurance agency that I had talked to initially, who again said it's up the company to handle the claim. I don't have time to mess with this company, I'll go to Small Claims on the driver and let her duke it out with her faux insurance company.
I am dealing with an accident caused by this insurance company's driver and they are FAR from helpful during the whole process. Their driver hit me and I am the one that has been majorly inconvenienced because their claims adjuster doesn't want to offer his assistance. It has been like pulling teeth trying to get them to cooperate and do the right thing because let's not forget, they are the ones who insured this person who hit me. The damage on my vehicle is so significant that I will be out of a vehicle for 5 days while it is being fixed; they only offer a rate of $20.99/day for a rental and it has to be through Hertz.
I hope the auto shop you go to is within distance of a Hertz or it's going to be even more of a hassle. The claims adjuster first offered to set up my reservation for me then changed his tune by telling me I need to make the reservation, which is a prime example of how UNHELPFUL this company is and how lazy their claims adjusters are. The sad part is you have no control over the insurance company another driver goes through, I just hope if you ever are involved in car accident that you don't get stuck dealing with this insurance company. Overall, terrible experience; they should be ashamed of themselves for making it even harder on someone who was not at fault but their driver was.
I was in a flood so I called to make a claim and they came and towed my car to a scrap yard to see if it was repairable (I thought that was odd). I had to keep calling them to get an update, they finally told me it's going to be considered a total loss. I keep calling the insurance company to see what's going to happen now and I'm getting the runaround, no one will answer the phone. I keep leaving voice messages and don't get a call back. I finally got through to someone and they told me everyone has left for the weekend so my option is to be transferred to a voice mailbox and leave a message and someone will call me back within 48 hours. I'm so upset, I would not recommend this company to anyone.
After being rear ended while at a red light with a police officer in front of me and filed the report and the insured taking full liability, it still took well over a week and a half for the claims department to finally return my phone calls. I got the runaround about a claims adjuster notifying me with 24-48 hrs (which seems to be the norm for this disgusting company). I called once again which I lost count of and was extremely surprised to actually talk to a person. I threatened with a lawsuit and it still took an additional week for him to contact us.
After 3 days I received his appraisal of the damage and it was a joke. $230 in damages! My rear bumper was barely hanging on, lights broken, dual exhaust separated from muffler (that was just the damage I could visually see and didn't include if any structural damage to the frame or under carriage) and this clown said I would be responsible for any other amount, plus was directed to take it to only their recommended repair facility. After reading the comments about this company on here, I've decided to file a claim with my insurance and let them sue this despicable excuse for an insurance company!
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While sitting at a red light my car was rear-ended by a driver insured by American Access Casualty Company. American Access Casualty refuses to return calls, and on the rare occasions when I actually get someone to answer their response is that they cannot move forward with the claim until they get a statement from their insured. Based on the online complaints about this firm this appears to be how they routinely deny responsibility for damages. I'll be filing a complaint with the Texas Department of Insurance, BBB, and anyone else I can to that hopefully this firm can be dealt with accordingly.
I got in an accident on May 4th, it's June 22nd and I still can't get them to call me back to set up the rental car. I had to email and call over and over again, just to get an appointment to know which body shop to take it to. The agent Sandra **, was on vacation, so no one else can do her job while she is gone? She gets back and was not very nice on the phone, gave me the runaround. After reading all the paperwork I send, she finally tells, "Yes. You do have everything we need." But I still can't get my car in to get fixed, because she won't call or email the information about the rental car... Why do you work if you don't want to do your job? Wait, it's all about the money.
I can't believe I didn't check their reviews before!!! Would of made it much easier for me instead of dealing with their ignorance! I had spoke to one of their agents a week ago and long story short he told me I had until today to renew my policy. I call in today to make my payment and young lady tells me I'm cancelled. I cant renew! That I have to open up a new policy... All they want is your $. I'm guessing they didn't want to give my 2014 RATE... Thank God I never had any type of accident. I could just imagine the headache I would have gone through with their bad BAD service! And if I could I wouldn't even give them 1 star... but I have to pick one. Smh.
American Access Casualty Insurance - Horrible experience to repair my car and no proper updates after raising a claim. One of their insured person came and hit my car with fault at his side. I raised a claim on 16/Apr/2018 and till today I haven't received any updates from so called "Adjuster". This company providing insurance to non-licensed drivers and creating an issue to all legal or proper person's life. They should be immediately punished and throw them out of this business.
Got hit by a guy who had this insurance. Took it to the body shop they told me to. The claim rotted on the adjuster's desk about two weeks so they said they would pay all car rental charges. This was a relatively simple repair which took a month to complete. When I took car back to rental agency I got a claim ticket for reimbursement from AAC. I faxed the claim ticket to ACC 3 weeks ago. Surprise-no check yet. So now I am contacting Texas Dept. of Insurance to "put the dogs on 'em". Oh and the last time they answered their phone or called me back Jesus was in the 3rd grade!
I was rear-ended April 10, 2018. Called them to start a claim. Took my SUV to their "required" body shop (what a joke of an estimate process from them). It's been more than 2 weeks since the accident and the adjuster won't call me back. I've called daily for the past week. I'm done with them and now getting my insurance to handle it.
My husband's car was hit from behind. The policy holder who caused the accident is a customer of American Access Casualty Company. This insurance company did not even bother to take care of the claim. Their excuse was that they could not find or contact the policy holder. It is sad that we work hard for our things so someone else can come and ruin them. Then not be held responsible. It is sad that these type of insurance companies exist.
I had an accident. My fault and I had nonowners ins. I was driving my mother's car with her in the car because I was taking her to a minor emergency because she wasn't feeling well enough to drive. So the insurance denied the claim because it was my mother's car. Now this is the clause for their denial of coverage "p. “Non-owned automobile” means a private passenger farm, or utility automobile not owned by, or furnished for the “regular use” of “you”, a “family member” or “resident relative”, other than a “temporary substitute automobile”, while said automobile is in “your” possession or custody.
Now I contend that the sentence after "other than" should verify my claim. Temporary substitute. I was only driving her car because I couldn't drive her on my motorcycle. She is 75 yrs old. In any case they won't even consider that they might be wrong. Also they were rude and very short with me and now I have to come out of pocket for mother's car and the vehicle I hit. They are the sorriest company out there but I'M stuck till my policy runs out. Never ever go with a company until you research thoroughly. Thanks.
I started a claim with AAC on 4/6/2018 after being backed into by one of their insured. I have not received a single update. I have called the adjuster several times and left messages. This has been a horrible experience.
I put my claim in 03/17/18 & they are not handling my claim properly. My phone calls & emails go unanswered. I constantly have to call over & over to get an update. I filled out my POA form & sent back on 03/29/18 & was just advised 04/03/18 that I had to refill it out again. Documents were supposed to have been sent to my lienholder on 03/29/18 & they never received them. Just found out 04/03/18 they supposedly sent to wrong email & advised they would be sent again yesterday but my lienholder has still yet to receive them. I'm a very unhappy unsatisfied customer with how this process is being handled for my claim. This is unacceptable.
My husband and I have been with them for two years, paying for full coverage insurance for two vehicles. Unfortunately we didn’t do our research and learned how horrible these people really are when I was in a car accident. I had to call them everyday for about a month trying to reach them before they finally told me my car was a loss and there was nothing they were going to do to compensate. To make a long story short, if you’re looking for car insurance, stay far away from these people. I wish I could give them 0 stars.
I got into an accident with one of their customers on Sept of 2017. They ran a red light and turned in front of me. I turned the wheel to avoid them and got on the median, which ruined the tire and forced me to turned back on the road, hitting my front right of the car on theirs. The damage is not significant and I could barely feel there was even contact, but sure was small indentation. She apologized because she was teaching someone to drive, and gave me her insurance card (I took pictures of it). I filed claim with American access and after a couple hours on the phone, more than once, I finally got someone who initiated the claim and asked me to submit pictures of the damage (which I did).
I received a call about a week later from the adjuster Jorge (george) ** asking to call him back to ask questions. I must have called 25 times, and every time it went straight to his voicemail, but he wouldn't return the call. On Nov 16 he called again during work hours, and of course I missed the call being at work. In his message he stated that the insured left him a message denying feeling guilty and that she said there was no contact between cars, but that he would contact her again to ask her for clarification. It is now March 21st 2018, and I have called the adjuster over 20 times asking for an update and I have not heard anything since the November call. I have contacted AA and they gave me the supervisor's name. I have called her and left messages 3 times with no response.
At this point, I don't know what to do other than keep calling and complaining, but considering the length of time, I would be surprise if they resolve the issue at all. They will likely just say they won't pay because their insured said it wasn't her fault. Even though, why would she give me her insurance card if she did not feel at fault?
They don't even deserve one star. They are the WORST. December 29, 2017 I was rear ending by one of their insured. The lady said that she was looking back and that she was sorry. She gave me all of her information and said that she would call them. After a week I call and was given a claim number. To make a long story short Today is March 19, 2018 and my car is being held at Parks because of a lack of payment from this company. And only God knows if they are going to reimburse me for the rental car. This had been one big nightmare. I'm planning on reporting them to the BBB and anywhere else I can. This company should pay up and close their forever.
I was rear ended in December, 2017 by one of their clients. It was their fault. They were more worried about their phone than traffic on a red left turn only lane. It's now almost mid March and no progress. The estimate they called for is not enough due to the fact Ed ** said it needs more repairs than what they estimated. The shop tried contacting them and no answer. They also refuse to contact Ed ** Collision Center, Anderson, IN. I call him and he is always away from his desk. I work bank hours so it's difficult to contact him. Been leaving voice messages. The last voice mail he state, "It is how it is". He claims he can't change what the estimate is. He is literally refusing to work with me and it's getting to the point I may have to file a lawsuit. I have my car back and no repairs done due to this company refusing to cooperate. You know a company is bad when you have your regulars at the store you work for cringe just by mentioning the company.
My vehicle was PARKED at work and the client of AMERICAN ACCESS CASUALTY COMPANY backed into it and damaged my 2016 Corvette Stingray on JANUARY 11, 2018! The unit was dropped off to be repaired on JANUARY 13, 2018, they did provide a rental car, the communication with the adjuster has been like trying to find OSAMA BIN LADEN awful, customer service and I should have known this when the client of the insurance company explained my insurance is LOW BUDGET, your better use of a words. The vehicle has now been repaired and sitting at the Chevrolet dealership and they will not release because they received one check but not the payment in full. WOW! I have called every day and suggest they trace the check to see where it is and still to no avail from the adjuster to ensure that I secure my collateral, this company is AWFUL and should be closed!
We have a 2015 Mercedes E350 4matic we rarely drive and my wife took it out to go to a company meeting and a guy with AAC hit my wife after running a stop sign in a 2001 Tahoe. I had him call this company and admit fault right there. So he called them and they gave us a claim # and I thought we were good... Nope. The adjuster never called us nor did they return any of our calls to them. So for the past 3 weeks the adjuster voicemail has been full of messages and can no longer accept messages. So now I am forced to use my own insurance to deal with them because they refuse to cooperate. I am unsure how their company is still operating considering everyone who is hit by one of their policy holders never gets their claim settled. Something has to be done.
One of the worst insurance company ever. My stepdaughter got in an accident in late August of 2017 and it is now February of 2018 and they still haven't settled up. You call them and they will never answer and if they return your call they don't have information you gave them on their answering machine... They do everything they can to duck responsibility in claims. They should be reported and taken out of business. Terrible company to have to deal with.
This company never answered the phone. Was on hold over 45 minutes. No answer. They always say their insurer are not cooperating with the investigation. They always deny claims. They never pay. They never act in good faith. Worst insurance company ever. How do they stay in operation. They need a class action suit filed against them for bad faith in handling claims. Please look online for class action against AAC. Worst horrible insurance in the world!!!
In Oct 2016 I was hit by their client. She had no DO and ran a stop sign. Both of my daughters were transported to the ER by ambulance. My insurance eventually settled with AA. However, one of my girls required ongoing therapy for her injury. Over a year and 3 months later they still haven't paid our doctor. Now they say they never received the form I sent by fax and regular mail. I have to somehow get In touch with an agent who never answers his phone or responds to messages and have the claim reopened.
I work for an attorney's office which is handling a property damage/bodily injury claim for a gentleman who was not at fault for the accident. Dealing with this insurance company has been incredibly difficult. It is nearly impossible to reach someone via telephone or email for that matter. I have made numerous phone calls and left messages to both the adjuster and her manager. The courtesy of a return phone call is non-existent. For a claim that should have been resolved within a matter of two weeks at best, it remains in limbo. The vehicle was appraised on 12/19/17 and today is 1/17/18. This is truly unbelievable. I don't see how this company remains in business.
I was in an accident (their fault not mine) with someone who is insured with this company on December 19, 2017. Someone from this company called me on December 21, 2017. After missing their call I called the guy back. His name was George, he never answered, called again later that day and still no answer so I left a voicemail with my claim number, name and phone number, next day I get no call back, so I call again... Long story short today is January 5, 2018 and “George” has not called me back or answer his phone when I call. This “insurance company” is a fraud. They basically help Hispanics that do not have licenses. Says so on the company website. I refuse to let this company get away with not fixing my car!! THIS IS THE WORST INSURANCE COMPANY I’VE EVER HAD TO DEAL WITH!!!
I obtained insurance from your Crowel Agency, which was American Access Casualty Company, in 2015 under myself as the policyholder; however, following that some errors were made on Crowel's part. The first mistake was that the insured name was listed incorrectly as Jacob ** instead of Jacob **. Another error was the birthdate of Jacob. His date of birth is 6/15/85 but up until a couple weeks back you had his birthday as 11/20/85, which is my (Lauren **) birthday. Then, back in February you they had me to sign an exclusion form prohibiting my husband from driving my car even though he is my husband of five years. The agent I was working with said it was because I was the primary driver and he wouldn’t be driving my car full time and thus didn’t require it. I never understood this but put my trust into Crowel since their business is insurance.
On November 20th, I called to inquire about windshield insurance and to make sure my husband was indeed covered in addition to updating my credit card information. My conversation with that agent lasted approximately 14 minutes, of which I have verified with my call log. On December 2nd, Jacob was involved in an accident that still remains unclear as to whose fault it is. It took over a week and a half for someone to come out and review the damage to my car which was indeed totaled. It was only at this point that I discovered that Jacob was not put back on my insurance despite my November 20th request.
Then, I spoke with Stephanie ** from American Access in the claims department who inquired if my premium had gone up following my request. However, at that time I had yet to receive the bill notice and thus could not answer. She then told me that if it had not gone up, it would just be a matter of a back payment. To rectify the situation. She also said she would investigate that agent’s mistake and look into notes and/or phone call logs. After waiting patiently without any response, I contacted Crowel directly and spoke with Pam, the manager, to discuss all the errors that had taken place and to see if they had proof of updated information I had given them on November 20th. Pam said she had no record of any call or notes since they do not record calls and or take a simple note as to why a client would call.
This then prompted me to check my call log to see if I could prove a call was made, which it was. I then received a letter signed by Stephanie ** stating that an investigation was still taking place and that coverage may or may not be denied, decision pending. Since the letter stated to contact Stephanie directly with any questions, I called her to obtain more information. Disappointingly, I was spoken to extremely rudely and treated unprofessionally. Subsequently, I talked to another representative whose name is Norita from American Access‘s customer service. I told her how unhappy I was with Ms. ** attitude on the phone. She was kind and patient and told me she would get in contact with the underwriter to see if they could resolve this. I have yet to hear from her, but understand that the holidays are a busy time of year.
As of, 12/28/2017, the other insurance company involved in this claim (State Farm Ins) has yet to hear from anyone from my insurance company. Reading reviews on Google and Yelp, I see that other customers have also had issues with representative errors and alarming lack of proper documentation including call logs by Crowel Agency. In two days it will be a month from the accident and I am still waiting on calls and/or some type of letter stating what is the status of this situation. I am appalled on how a paying customer of 2 years is treated and how horrible I have been treated by both companies.
One of their insured drivers crashed into me on Labor Day in September '17. It is now about to be 2018 and all they want to cover is my bumper but want to use cheap non-original parts and don't want to cover my medical expenses. They claim it has been too long apart, after they have been giving me a runaround for 3 months not trying to take any responsibility. DO YOUR BEST TO AVOID EVER DEALING WITH THEM, IF YOU DO HAVE TO THEN GET A LAWYER. I can't stress it enough. They don't like to answer the phones and take weeks to return calls. They also don't take any notes of conversations so record your calls with them. They are professional crooks. I hope you learn from my mistakes.
It was very difficult to speak to someone. Hold time is tearful. I had to do a lot of legwork on my own to get my claim reviewed. Once I finally received help, the claims rep, who I never spoke to, and who never returned my calls, decided to take my claim check and disperse it the way she saw fit, to companies, instead of sending it to me. She saw I went around her to get help. The claims adjuster stole my settlement check. I never saw it, even though I was told it was to be sent to me. I have been so horrified at the actions of the claims adjuster, that I cry at the thought of dealing with such hate and evil on this earth.
My husband and I were struck in a restaurant parking lot by a driver insured with this company. I called to submit a claim and initially got a real person on the phone who took my information and said I would be assigned an adjuster and be contacted in 24-48 hours. I would also be sent information in the mail. Neither of these has happened two weeks later. When I try to call ANY of the phone numbers for the company, it goes to the same recording and claims that "all representatives are assisting others, please stay on the line." They always have "longer than normal wait time due to the high volume of calls" regardless of what time of day you call. I've left messages time after time and no one calls me back. I have a job and cannot sit around trying to call these people all day long. This place is a scam.
American Access Casualty Company Information
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- American Access Casualty