American Access Casualty

Claim # ** His policy # ** Their policy holder hit me from behind at a stop light. His license is from the Republic of Honduras and expired in 2001. He hit me on Sept. 7th, 2022. I live in Garland, Texas and the police in Garland will not come out if an ambulance is not needed. One was not, only damage to the rear end of my car. His had damage as well. American Access Casualty denied my claim saying that their illegal alien client would not respond to their phone calls or letters. This is my problem why... Here is my recommendation: All illegal aliens driving in America, come get this insurance.

I was rear ended by a driver with AACC in Nevada. AACC only covers 5 states currently. I moved back to Washington a few weeks after the accident, only to find that no auto body shop will contract/work with them. I had to take my car back to the dealership I purchased it at to get covered repairs. My adjuster was Edwin, who was out of the office a total of 5 weeks during the 8 week duration of my claim. His supervisor Tatiana was of no help. Both actually blocked my cell phone number from their lines at one point after they sent a check payout to me, when I requested the payment to be sent to the body shop.

I normally don’t leave reviews, however this company is by far the worst I have ever dealt with. I hit a deer 02/17/2022 and my claim has yet to be settled. My adjuster was never available. I have full coverage with rental and it took me 30days to get a vehicle. I then was told them only have reimbursement coverage meaning I had to pay for a rental car and then I would have to submit a receipt after it’s been returned. I wasn’t notified that my vehicle was a total loss until I was in the rental over 20 days and they only pay for 30. I asked for a total loss settlement document to be able to get a new vehicle and was provided a document with no letterhead and no claim info!!! I wouldn’t recommend this company to my worst enemy!!! I am so disappointed!!!!

After weeks of attempting to make get updates and make any kind of contact with the insurance broker they finally sent a letter denying my claim. I had been dealing with them for 6 weeks and unable to open my driver-side door, and even with a witness and the evidence of the other party's damages compared to mine, they wrongfully denied my claim. This company is only good for keeping you from getting traffic tickets for being uninsured.

Shawn ** from American access insurance on DFW is possibly the worst adjuster ever in history. Just like they say you get what you pay for. This man talks to you like he owns the company, and has no respect or manners and he knows everything. Apparently he used to own his own shop but now he's in a an insurance adjuster.... Anyways this guy is a nuisance too. The company needs to get rid of them because they didn't pay me out right. Luckily I have changed insurance companies and I have learned my lesson. Never again.

Initial interactions were great, slow but pleasant. Liability was accepted quickly due to dash cam footage. Uber ride, their driver made an illegal left turn and hit me which caused me to be removed from the platform until repairs could be completed. 26 days of lost income... Then I submitted my claim for reimbursement and lost wages. The adjuster 'lost' or ignored my documents until I got my insurance involved. She asked for documentation I had already provided, ignored my submission and went on vacation without acknowledging receipt. Her supervisor did call me back promptly, and proceeded to 'graciously offer' me much less than I was requesting... basically half of the days I was unable to work due to the damage.

This insurance sucks!!! Don't get this insurance... RUN. I got in a car accident last week of June, called the insurance to make my claim etc.. They were answering pretty fast and being on point until one week later they stopped responding to my phone calls. After three weeks of my car being crashed they finally called back to see where I could take my car to fix, I chose the body shop near my house. They said okay perfect that they will call them to let them know.

Hit and run by its insured driver in mid July, 2021. Got the plate number and called 911 and filed a police report. Filed claim with AAC and moved slowly but smoothly. Today just got a call and promised to move forward. Just thankful that my car not badly damaged and the other party neither I guess, but probably around $500 or less repair for her to make it run.

I have called this company numerous times trying to get information on a car that was in an accident. Clearly the car was totaled as it's an 2006 Lexus IS with well over 200k, but without even sending an adjuster to see the vehicle American Access Casualty decided to write a check in the amount of $800.00 which is absurd. The body shop where the car was towed also expressed his concern for the lack of interest in handling the claim in a professional manner. The body shop owner called American Access Casualty to make a claim for a supplemental check. Only then did American Access Casualty assign an adjuster to go look at the vehicle in person and determined what we all already knew that the car is deemed a total loss.

This is the Worst Kind of Company I ever dealt with it, This Kind of Company Should Never be in the Business or Kicked out of Business for their Worst Services. Never Pay their Claims, Never Called you Back, No Response. Never Take Responsibility. Their Adjuster are Extremely Rude and Stupid. Don't Recommend to anyone to do Business with them.