American Access Casualty Reviews

Customer service is garbage, the phone reps have attitudes like it’s their money. Don't you dare get hit by someone with their insurance. You’re going to have to fight tooth and nail even when the police said it was 100% their fault. 0 stars!!

The most unprofessional and unresponsive adjuster and claims team I’ve ever encountered. Tim **, Leslie, Vannika. Be prepared to be hung up on by Leslie each time you call and prepared to never receive a call back from Tim or Vannika. I can’t believe this company is still going.

The ABSOLUTE WORSE experience I’ve had with an insurance claim. My adjuster is REPEATEDLY UNAVAILABLE.. I’ve called more than 10 times in one day trying to reach her.. Supervisor Maria ** proved to be just as useless.. Car was hit by one of their driver 5/6.. As of now I’m still waiting for an update on my supplemental claim. No update regarding my rental.. NOTHING! Spent a whole day calling their claims department just to be passed around for HOURS. I wouldn’t recommend this company to a person on their death bed. They are truly a sorry representation of an insurance company.

Claim # ** His policy # ** Their policy holder hit me from behind at a stop light. His license is from the Republic of Honduras and expired in 2001. He hit me on Sept. 7th, 2022. I live in Garland, Texas and the police in Garland will not come out if an ambulance is not needed. One was not, only damage to the rear end of my car. His had damage as well. American Access Casualty denied my claim saying that their illegal alien client would not respond to their phone calls or letters. This is my problem why... Here is my recommendation: All illegal aliens driving in America, come get this insurance.

Like so many other reviews here, I had the unfortunate experience trying to deal with this shady company. A girl rear-ended my car and had this insurance. After filling out the claim form and sending it in, all I received were periodic letters saying that they were still 'investigating' the claim, and that they couldn't get in touch with the girl who hit me. This went on for more than a year. I was tempted to go directly to her apartment to ask to please take care of this, but I didn't. Nothing was resolved, so I was left ultimately having to pay for the repairs. Fortunately it was minor, but what if it had been worse? This company should be shut down for good.

I was rear ended by a driver with AACC in Nevada. AACC only covers 5 states currently. I moved back to Washington a few weeks after the accident, only to find that no auto body shop will contract/work with them. I had to take my car back to the dealership I purchased it at to get covered repairs. My adjuster was Edwin, who was out of the office a total of 5 weeks during the 8 week duration of my claim. His supervisor Tatiana was of no help. Both actually blocked my cell phone number from their lines at one point after they sent a check payout to me, when I requested the payment to be sent to the body shop.

I normally don’t leave reviews, however this company is by far the worst I have ever dealt with. I hit a deer 02/17/2022 and my claim has yet to be settled. My adjuster was never available. I have full coverage with rental and it took me 30days to get a vehicle. I then was told them only have reimbursement coverage meaning I had to pay for a rental car and then I would have to submit a receipt after it’s been returned. I wasn’t notified that my vehicle was a total loss until I was in the rental over 20 days and they only pay for 30. I asked for a total loss settlement document to be able to get a new vehicle and was provided a document with no letterhead and no claim info!!! I wouldn’t recommend this company to my worst enemy!!! I am so disappointed!!!!

After weeks of attempting to make get updates and make any kind of contact with the insurance broker they finally sent a letter denying my claim. I had been dealing with them for 6 weeks and unable to open my driver-side door, and even with a witness and the evidence of the other party's damages compared to mine, they wrongfully denied my claim. This company is only good for keeping you from getting traffic tickets for being uninsured.

Shawn ** from American access insurance on DFW is possibly the worst adjuster ever in history. Just like they say you get what you pay for. This man talks to you like he owns the company, and has no respect or manners and he knows everything. Apparently he used to own his own shop but now he's in a an insurance adjuster.... Anyways this guy is a nuisance too. The company needs to get rid of them because they didn't pay me out right. Luckily I have changed insurance companies and I have learned my lesson. Never again.

Initial interactions were great, slow but pleasant. Liability was accepted quickly due to dash cam footage. Uber ride, their driver made an illegal left turn and hit me which caused me to be removed from the platform until repairs could be completed. 26 days of lost income... Then I submitted my claim for reimbursement and lost wages. The adjuster 'lost' or ignored my documents until I got my insurance involved. She asked for documentation I had already provided, ignored my submission and went on vacation without acknowledging receipt. Her supervisor did call me back promptly, and proceeded to 'graciously offer' me much less than I was requesting... basically half of the days I was unable to work due to the damage.