American Access Casualty Reviews

Echoing many other people on here, I was rear ended by a person who has a policy through American Access Casualty. I called the agency that issued the policy and was told to call the company, which I did. After being on hold for over ten minutes, and explaining what happened, I was told 'hang on a minute' and I heard the phone begin ringing again. Great, they're going to transfer me to another person that I'll have to re explain the whole situation to... nope. They transferred me to the same girl at the insurance agency that I had talked to initially, who again said it's up the company to handle the claim. I don't have time to mess with this company, I'll go to Small Claims on the driver and let her duke it out with her faux insurance company.

I am dealing with an accident caused by this insurance company's driver and they are FAR from helpful during the whole process. Their driver hit me and I am the one that has been majorly inconvenienced because their claims adjuster doesn't want to offer his assistance. It has been like pulling teeth trying to get them to cooperate and do the right thing because let's not forget, they are the ones who insured this person who hit me. The damage on my vehicle is so significant that I will be out of a vehicle for 5 days while it is being fixed; they only offer a rate of $20.99/day for a rental and it has to be through Hertz.

I was in a flood so I called to make a claim and they came and towed my car to a scrap yard to see if it was repairable (I thought that was odd). I had to keep calling them to get an update, they finally told me it's going to be considered a total loss. I keep calling the insurance company to see what's going to happen now and I'm getting the runaround, no one will answer the phone. I keep leaving voice messages and don't get a call back. I finally got through to someone and they told me everyone has left for the weekend so my option is to be transferred to a voice mailbox and leave a message and someone will call me back within 48 hours. I'm so upset, I would not recommend this company to anyone.

After being rear ended while at a red light with a police officer in front of me and filed the report and the insured taking full liability, it still took well over a week and a half for the claims department to finally return my phone calls. I got the runaround about a claims adjuster notifying me with 24-48 hrs (which seems to be the norm for this disgusting company). I called once again which I lost count of and was extremely surprised to actually talk to a person. I threatened with a lawsuit and it still took an additional week for him to contact us.

While sitting at a red light my car was rear-ended by a driver insured by American Access Casualty Company. American Access Casualty refuses to return calls, and on the rare occasions when I actually get someone to answer their response is that they cannot move forward with the claim until they get a statement from their insured. Based on the online complaints about this firm this appears to be how they routinely deny responsibility for damages. I'll be filing a complaint with the Texas Department of Insurance, BBB, and anyone else I can to that hopefully this firm can be dealt with accordingly.

I got in an accident on May 4th, it's June 22nd and I still can't get them to call me back to set up the rental car. I had to email and call over and over again, just to get an appointment to know which body shop to take it to. The agent Sandra **, was on vacation, so no one else can do her job while she is gone? She gets back and was not very nice on the phone, gave me the runaround. After reading all the paperwork I send, she finally tells, "Yes. You do have everything we need." But I still can't get my car in to get fixed, because she won't call or email the information about the rental car... Why do you work if you don't want to do your job? Wait, it's all about the money.

I can't believe I didn't check their reviews before!!! Would of made it much easier for me instead of dealing with their ignorance! I had spoke to one of their agents a week ago and long story short he told me I had until today to renew my policy. I call in today to make my payment and young lady tells me I'm cancelled. I cant renew! That I have to open up a new policy... All they want is your $. I'm guessing they didn't want to give my 2014 RATE... Thank God I never had any type of accident. I could just imagine the headache I would have gone through with their bad BAD service! And if I could I wouldn't even give them 1 star... but I have to pick one. Smh.

American Access Casualty Insurance - Horrible experience to repair my car and no proper updates after raising a claim. One of their insured person came and hit my car with fault at his side. I raised a claim on 16/Apr/2018 and till today I haven't received any updates from so called "Adjuster". This company providing insurance to non-licensed drivers and creating an issue to all legal or proper person's life. They should be immediately punished and throw them out of this business.

Got hit by a guy who had this insurance. Took it to the body shop they told me to. The claim rotted on the adjuster's desk about two weeks so they said they would pay all car rental charges. This was a relatively simple repair which took a month to complete. When I took car back to rental agency I got a claim ticket for reimbursement from AAC. I faxed the claim ticket to ACC 3 weeks ago. Surprise-no check yet. So now I am contacting Texas Dept. of Insurance to "put the dogs on 'em". Oh and the last time they answered their phone or called me back Jesus was in the 3rd grade!

I was rear-ended April 10, 2018. Called them to start a claim. Took my SUV to their "required" body shop (what a joke of an estimate process from them). It's been more than 2 weeks since the accident and the adjuster won't call me back. I've called daily for the past week. I'm done with them and now getting my insurance to handle it.

My husband's car was hit from behind. The policy holder who caused the accident is a customer of American Access Casualty Company. This insurance company did not even bother to take care of the claim. Their excuse was that they could not find or contact the policy holder. It is sad that we work hard for our things so someone else can come and ruin them. Then not be held responsible. It is sad that these type of insurance companies exist.

I had an accident. My fault and I had nonowners ins. I was driving my mother's car with her in the car because I was taking her to a minor emergency because she wasn't feeling well enough to drive. So the insurance denied the claim because it was my mother's car. Now this is the clause for their denial of coverage "p. “Non-owned automobile” means a private passenger farm, or utility automobile not owned by, or furnished for the “regular use” of “you”, a “family member” or “resident relative”, other than a “temporary substitute automobile”, while said automobile is in “your” possession or custody.

I started a claim with AAC on 4/6/2018 after being backed into by one of their insured. I have not received a single update. I have called the adjuster several times and left messages. This has been a horrible experience.

I put my claim in 03/17/18 & they are not handling my claim properly. My phone calls & emails go unanswered. I constantly have to call over & over to get an update. I filled out my POA form & sent back on 03/29/18 & was just advised 04/03/18 that I had to refill it out again. Documents were supposed to have been sent to my lienholder on 03/29/18 & they never received them. Just found out 04/03/18 they supposedly sent to wrong email & advised they would be sent again yesterday but my lienholder has still yet to receive them. I'm a very unhappy unsatisfied customer with how this process is being handled for my claim. This is unacceptable.

My husband and I have been with them for two years, paying for full coverage insurance for two vehicles. Unfortunately we didn’t do our research and learned how horrible these people really are when I was in a car accident. I had to call them everyday for about a month trying to reach them before they finally told me my car was a loss and there was nothing they were going to do to compensate. To make a long story short, if you’re looking for car insurance, stay far away from these people. I wish I could give them 0 stars.

I got into an accident with one of their customers on Sept of 2017. They ran a red light and turned in front of me. I turned the wheel to avoid them and got on the median, which ruined the tire and forced me to turned back on the road, hitting my front right of the car on theirs. The damage is not significant and I could barely feel there was even contact, but sure was small indentation. She apologized because she was teaching someone to drive, and gave me her insurance card (I took pictures of it). I filed claim with American access and after a couple hours on the phone, more than once, I finally got someone who initiated the claim and asked me to submit pictures of the damage (which I did).

They don't even deserve one star. They are the WORST. December 29, 2017 I was rear ending by one of their insured. The lady said that she was looking back and that she was sorry. She gave me all of her information and said that she would call them. After a week I call and was given a claim number. To make a long story short Today is March 19, 2018 and my car is being held at Parks because of a lack of payment from this company. And only God knows if they are going to reimburse me for the rental car. This had been one big nightmare. I'm planning on reporting them to the BBB and anywhere else I can. This company should pay up and close their forever.

I was rear ended in December, 2017 by one of their clients. It was their fault. They were more worried about their phone than traffic on a red left turn only lane. It's now almost mid March and no progress. The estimate they called for is not enough due to the fact Ed ** said it needs more repairs than what they estimated. The shop tried contacting them and no answer. They also refuse to contact Ed ** Collision Center, Anderson, IN. I call him and he is always away from his desk. I work bank hours so it's difficult to contact him. Been leaving voice messages. The last voice mail he state, "It is how it is". He claims he can't change what the estimate is. He is literally refusing to work with me and it's getting to the point I may have to file a lawsuit. I have my car back and no repairs done due to this company refusing to cooperate. You know a company is bad when you have your regulars at the store you work for cringe just by mentioning the company.

My vehicle was PARKED at work and the client of AMERICAN ACCESS CASUALTY COMPANY backed into it and damaged my 2016 Corvette Stingray on JANUARY 11, 2018! The unit was dropped off to be repaired on JANUARY 13, 2018, they did provide a rental car, the communication with the adjuster has been like trying to find OSAMA BIN LADEN awful, customer service and I should have known this when the client of the insurance company explained my insurance is LOW BUDGET, your better use of a words. The vehicle has now been repaired and sitting at the Chevrolet dealership and they will not release because they received one check but not the payment in full. WOW! I have called every day and suggest they trace the check to see where it is and still to no avail from the adjuster to ensure that I secure my collateral, this company is AWFUL and should be closed!

We have a 2015 Mercedes E350 4matic we rarely drive and my wife took it out to go to a company meeting and a guy with AAC hit my wife after running a stop sign in a 2001 Tahoe. I had him call this company and admit fault right there. So he called them and they gave us a claim # and I thought we were good... Nope. The adjuster never called us nor did they return any of our calls to them. So for the past 3 weeks the adjuster voicemail has been full of messages and can no longer accept messages. So now I am forced to use my own insurance to deal with them because they refuse to cooperate. I am unsure how their company is still operating considering everyone who is hit by one of their policy holders never gets their claim settled. Something has to be done.

One of the worst insurance company ever. My stepdaughter got in an accident in late August of 2017 and it is now February of 2018 and they still haven't settled up. You call them and they will never answer and if they return your call they don't have information you gave them on their answering machine... They do everything they can to duck responsibility in claims. They should be reported and taken out of business. Terrible company to have to deal with.

This company never answered the phone. Was on hold over 45 minutes. No answer. They always say their insurer are not cooperating with the investigation. They always deny claims. They never pay. They never act in good faith. Worst insurance company ever. How do they stay in operation. They need a class action suit filed against them for bad faith in handling claims. Please look online for class action against AAC. Worst horrible insurance in the world!!!

In Oct 2016 I was hit by their client. She had no DO and ran a stop sign. Both of my daughters were transported to the ER by ambulance. My insurance eventually settled with AA. However, one of my girls required ongoing therapy for her injury. Over a year and 3 months later they still haven't paid our doctor. Now they say they never received the form I sent by fax and regular mail. I have to somehow get In touch with an agent who never answers his phone or responds to messages and have the claim reopened.

The attorney's office I work at has had many cases where a vehicle insured by American Access was clearly at fault. Every single case involving them results in a lawsuit. From personal experience I can tell you that they will never answer or return a phone call. Also they have a tendency to turn off the ability to receive faxes making it impossible to make contact with them. If someone insured by them has hit you then expect to contact an attorney because you are going to NEED to file a lawsuit. This company should not be able to write insurance anywhere end of discussion!

I work for an attorney's office which is handling a property damage/bodily injury claim for a gentleman who was not at fault for the accident. Dealing with this insurance company has been incredibly difficult. It is nearly impossible to reach someone via telephone or email for that matter. I have made numerous phone calls and left messages to both the adjuster and her manager. The courtesy of a return phone call is non-existent. For a claim that should have been resolved within a matter of two weeks at best, it remains in limbo. The vehicle was appraised on 12/19/17 and today is 1/17/18. This is truly unbelievable. I don't see how this company remains in business.

I was in an accident (their fault not mine) with someone who is insured with this company on December 19, 2017. Someone from this company called me on December 21, 2017. After missing their call I called the guy back. His name was George, he never answered, called again later that day and still no answer so I left a voicemail with my claim number, name and phone number, next day I get no call back, so I call again... Long story short today is January 5, 2018 and “George” has not called me back or answer his phone when I call. This “insurance company” is a fraud. They basically help Hispanics that do not have licenses. Says so on the company website. I refuse to let this company get away with not fixing my car!! THIS IS THE WORST INSURANCE COMPANY I’VE EVER HAD TO DEAL WITH!!!

I obtained insurance from your Crowel Agency, which was American Access Casualty Company, in 2015 under myself as the policyholder; however, following that some errors were made on Crowel's part. The first mistake was that the insured name was listed incorrectly as Jacob ** instead of Jacob **. Another error was the birthdate of Jacob. His date of birth is 6/15/85 but up until a couple weeks back you had his birthday as 11/20/85, which is my (Lauren **) birthday. Then, back in February you they had me to sign an exclusion form prohibiting my husband from driving my car even though he is my husband of five years. The agent I was working with said it was because I was the primary driver and he wouldn’t be driving my car full time and thus didn’t require it. I never understood this but put my trust into Crowel since their business is insurance.

One of their insured drivers crashed into me on Labor Day in September '17. It is now about to be 2018 and all they want to cover is my bumper but want to use cheap non-original parts and don't want to cover my medical expenses. They claim it has been too long apart, after they have been giving me a runaround for 3 months not trying to take any responsibility. DO YOUR BEST TO AVOID EVER DEALING WITH THEM, IF YOU DO HAVE TO THEN GET A LAWYER. I can't stress it enough. They don't like to answer the phones and take weeks to return calls. They also don't take any notes of conversations so record your calls with them. They are professional crooks. I hope you learn from my mistakes.

It was very difficult to speak to someone. Hold time is tearful. I had to do a lot of legwork on my own to get my claim reviewed. Once I finally received help, the claims rep, who I never spoke to, and who never returned my calls, decided to take my claim check and disperse it the way she saw fit, to companies, instead of sending it to me. She saw I went around her to get help. The claims adjuster stole my settlement check. I never saw it, even though I was told it was to be sent to me. I have been so horrified at the actions of the claims adjuster, that I cry at the thought of dealing with such hate and evil on this earth.

My husband and I were struck in a restaurant parking lot by a driver insured with this company. I called to submit a claim and initially got a real person on the phone who took my information and said I would be assigned an adjuster and be contacted in 24-48 hours. I would also be sent information in the mail. Neither of these has happened two weeks later. When I try to call ANY of the phone numbers for the company, it goes to the same recording and claims that "all representatives are assisting others, please stay on the line." They always have "longer than normal wait time due to the high volume of calls" regardless of what time of day you call. I've left messages time after time and no one calls me back. I have a job and cannot sit around trying to call these people all day long. This place is a scam.

I was involved in a car accident, I was struck in the back by one of their insured driver. I cannot get through to the adjuster assigned to my case, I have left several messages on her machine and her supervisor no response since October. This is the worst insurance I have ever dealt with.

I was rear ended very badly while I was on shoulder lane changing a flat when BAM someone asleep on the wheel rear-ended me. Car is totaled and no transportation as of yet. I have left numerous messages to adjuster with no response. I am still awaiting a rental as my legal representative tells me that they were waiting for their client’s statement. NOW I'm being told their insured didn't pay premiums on time and don't have responsibility. I smell a rat.

My wife had an accident and the person that caused the accident has American Access Casualty for insurance. American Access Casualty would not pay for 2 months because "they" could not get in touch with their client to get his side of the story. He received tickets for no drivers license and failure to control speed (causing accident). I told American Access Casualty the car was paid off and had NO LIEN, however they took it upon themselves to make the check out to me and NMAC who was the former lien holder. It has been a NIGHTMARE trying to get them to understand the check should only be in my name. Also, they gave me a list of companies that would "repair" my car, but I had work done at the first one they recommended (MAACO) and their work was absolutely horrible.

I am very not impressed with the insurance company and note I understand a lot is going on in Houston because of the flood. But I have been trying to get my car close out and I got the claim letter nothing has been done. I got my credit union involved and they also been calling and calling. One time someone call us back the both of use the rest of the time voicemail. My car has been gone since 08-27-2017 and wanted get my things from my car and the place it was at told me there not sure we’re it's at. I think that this has cause me so much stress and blood pressure is not too good. All I want is this to be done and they say it’s in the process and also ask for more time and today is 10-13-2017. Nothing has been done no contact to my credit union... Very highly upset... I need someone higher than the people to see what is going on... How would you like to not know and be at where I am...

OMG... This is the insurance company from HELL!! I also filed a complaint with the TX Dept of Insurance... They did nothing... Told me I would have to take them to "small claims court" because TX Dept of Insurance does not recover any settlements owed... What?? So basically you are on your own dealing with these people... My attorney was disgusted with them as well. I was rear ended by one of aa policy holders. It's situation like this that make people go 'POSTAL'.

My policy was due to Expire on the end of 7/2017 so I went into my agency and paid the reinstatement fee to continue with my auto insurance policy. I had no problem. Come the 29th of August I tried to call to make payment. Spoke to a Rep who put my on hold but winded up hanging up on me. Tried calling of which all the rep just disconnected calls or ask to put me on hold and hang up, so finally I tried to pay online of which told me to contact customer service of which I did.

I was recently struck by a teen driver, driving alone on his learners permit that was insured by American Access Casualty Company. At first it did not seem bad. They sent an adjuster to my home as the vehicle was not drivable. They confirmed it was not safe to drive. After this there was not a word from them. I tried calling but with long waits on hold and no response when leaving a message with the agent.

On June 24th 2017 at 9:40am, my wife was stopped at a red light in Houston, Texas on N. Antoine. While waiting for a red light she was heavily rear ended by a car. My wife called me directly after the accident and informing me that the driver of the second vehicle did not appear to have a drivers license or real auto insurance because when she called the number of the insurance provided the call would just disconnect or no one would answer the phone.

I had bad experience with American Access Casualty. They denied my claim even if they got pictures, police report and witness that the other person hit my car. They went with his version of the accident. He was with under the alcohol, run away and they still protecting persecutors that driving and drinking plus were rude that not even contact me cost to fix the damage $6000. Be careful if you insurance don't respond. You will get sued by court later just because want to save money for this company that they only wants your money $$.

It has taken over three months and 12 hours of time on hold to finally get an estimate to repair my vehicle. Their insured hit my parked car. They ridiculously expected me to take photos of their insured to prove they were in the car and photos of her driver's license. I had a photo of her liability card and she admitted fault to me and later to them. As of this date I am still driving a wrecked car. I have never been able to talk to a representative without a minimum hour long wait. They pay half the going rate for body labor in Texas and refused to even respond to my 26 calls until I filed a complaint with the Texas Department of Insurance. This is by far the worst insurance company with the worst customer service I have ever seen. And I AM A Property Casualty Agent with over 18 years in the field. My company would never be so incompetent.

I've had this insurance company for years and never actually filed any claim until recently and I'm sure everyone knows what happened. They dropped me and said they won't pay, it was a couple thousand dollar bill for a pole my daughter hit. I wish I would have read the reviews before going to them! I get they are cheap but there's a difference between being cheap and just being a fraud! Hopefully a lawyer will be able to do something and I hope enough people complaining will put this dirt bag company out of business!! Worst insurance.

Attempted to find out why monthly premium was increasing from approximately $390 to $575.87. Was initially informed by the rep who answered that was due to a discount being withdrawn for prior insurance. That needed a letter of experience. I explained that this had not been previously requested by anyone - either their agent nor the underwriter that we had spoken with during the application process. Explained that due to travel, would not be back to residence to get any such information for the next two weeks and did not believe that a less than 48-hour notice was reasonable. The rep said that she could not do anything and I asked to speak to a supervisor.

I was rear-ended by someone insured by American Access and suffered some bumper damage that required a rear bumper replacement. It took several weeks and phone calls to get an estimate when an estimate was promised originally in a 24 hour timeframe. I was only reimbursed 1/2 the cost of the replacement and eventually gave up pursuing this issue as it was a drain on my time and energy. Avoid any interactions with this company if at all possible. Unfortunately, this option wasn't available to me.

American Access Insurance Company in IL is the worst insurance company known to man. They should be shut down by the Better Business Bureau. My agent/claims advisor was horrible. Her attitude sucks and I even had to get a lawyer and he stated that her attitude was horrible as well as advised her that she had a attitude problem. The young lady Stephanie was very unprofessional when I took my car in to the car collision place. They said that they have dealt with the company and do not like dealing with this complex at all due to the fact that they have a hassle getting issues appraised. PLEASE IF YOU ARE THINKING TO GO TO THIS INSURANCE COMPANY DO NOT I REPEAT DO NOT!!! I had to give them one star and they didn't even deserve that. Horrible just plain old horrible service. Stick to State Farm, Geico, American Family Insurance, companies that stick behind their name.

I was hit by one of their insure April 7th and still have not got a hold of the adjuster for this damn company. Now I am having to put everything from my insurance and pay out of my pocket when it not even my fault. Piece of crap company. I don't understand how they are "in business".

Do not trust this company! I have full coverage insurance with them, and was struck by someone who was also insured by them. I was not at fault. They would not fix my vehicle on my coverage or the other person either. Stay away from them! I will be switching insurance companies!!!! I'm so upset!

They don't even deserve one star. The WORST company to deal with. First they make you submit your damage in pictures, don't even send anyone out to look at your vehicle to create an estimate. I got rear ended by one of their insured so there is damage underneath that they do not account for. My claim adjusted never called me, I had to call him twice to even hear back from someone. They give you a 24 hour window where your adjuster should call, clearly didn't happen. This company will only pay MINIMUM on labor, so you know that you will not have your car fixed at a good facility. I have only taken my car to the dealership for any work done on it since it is still under warranty and they will only cover 1/2 of what the estimate actually is.

American Access is a horrible company. They are full of excuses and they try to cheat you. My adjuster never answers. She is rude and doesn't explain anything. I advise you not to have this insurance. They try to make money off you instead of helping your situation.

I was hit (in the rear bumper) in a Home Depot parking lot, I was not in my truck. I watched him hit me, so it was a slam dunk on who was at fault. The problem began when I tried to contact his insurance company. After a month and a half I got my insurance company involved, then they responded and sent me a check for 1/2 of what it would cost to put an oem bumper back on my truck.

On Jan 20, 2017 one of American Access Casualty insureds backed in to my 2017 vehicle and was very nice and polite and told me he was so sorry and admitted it was his fault. We exchanged insurance and I immediately called in to notify American Access Casualty and they said that I needed to send pictures which I did the same day. A few days later I received a call from an adjuster that told me that they received my pictures and an estimate was already done but just like in the reviews before me, they said they would need to speak with their insured and that he had 30 days to respond. It is now past the 30 days and I have left numerous messages for the adjuster and her supervisor but no one will call me back. Something needs to be done about this insurance company. This is just not right. I spoke with my insurance and I can file the claim with them but the claim will go against me and cost me my deductible and the wreck was in no way my fault.

After reading all the negative reviews of AAC online from current and years prior. I was very fearful of how this process was going to be! I was honestly dreading before even speaking with my adjuster Mark ** at AAC. At first I was extremely on edge. However, that was not the case! Mark was a pleasure to work with and never made me feel as if I was going to have any issues with my claim or even need to contact an attorney. He was great at answering his phone and making sure I knew the company policies on rental car reimbursements. He also made sure I got reimbursement for the medical cost for my daughter. He has really made me at ease after reading those reviews. He was a great pleasure to work with during this claim!!

I was T-boned by a driver with this insurance. American Access Casualty customer service is horrible. The adjuster never contacted me, and the person that I was involved in a wreck actually tried to file a claim on my insurance after running a stop sign and hitting me with my 20 month old in the car. My car was totalled and she drove away in her car. She might have been 16 years old. I have been told that they aren't responsible for any towing/storage fees, so I had to pay $300 for towing. My car has been sitting undriveable for almost two weeks. I have called a million times, and even left messages with my adjuster's supervisor, and no call back.

My son was hit by one of American Access insured, she was texting and rear ended him from the back. It totaled his car but by the grace of God my son was not hurt bad. It took 2 months for them to settle and get my son a check. I had to pay for the rental car which cost me 2000.00. It has been 4 months now and nobody has called me about the receipts sent in 2 months ago. Nobody has called me. I have called and left messages for the supervisor and the supervisor's supervisor. Worst company ever. We were not at fault and it takes an act of God to make anything happen with this company!!

If you're in the same position I was a month ago--researching this horrible insurance company because someone who has it hit you and they're at fault--and you're wondering whether or not you should subrogate through your own insurance company, let me save you a lot of hassle and headaches. Call your insurance company NOW and tell them you want to subrogate the claim through them.

For those who have had problems with American Access and disgusting and childish games. I looked up involving Fair Market Value and the settlement that one is entitled to is the value of their car before an accident. What the car was worth before the accident, what it would sell for, etc. Look up The Law office of Lyndon R. Helton that there is very little leeway from the "Blue Book Price" or Fair Market Value.

On 11/15/2016 I was hit by someone driving a truck insured with this company. The lady driving the truck was not the owner. I called the police, filed a report and also did so in person. I called the insurance company and left a message and did not receive a call. I called back the next day and received no response. I called on the 16th 8 times and every time someone disconnected the line when I called. When I finally reached someone they said they were having "phone issues". I filed the claim and no callback ever. The adjuster Magdalena and she was of NO help whatsoever. She was extremely rude. I called the manager and he NEVER returned my call. The estimate was processed and I still have not received an update or phone call.

My daughter's car was hit by a student at her college who carries this insurance. She submitted everything that she was asked to quickly and now when we call and wait an hour to get someone but are told that the policy holder has not been able to be contacted. They told her that if he did not contact them in 60 days there would be no payment on the claim. I will wait the 60 days and if I do not get a call back I will take action with the Illinois Attorney General. I am sure I will find that there have been many complaints there as well.

My car got badly rear-ended by a person with this insurance. They still have not sent the estimator and won't pay up front for a rental car. Very rude employees with a bad attitude. They don't answer any question completely and leave the customer hanging. I have called them several times with no final answer and they act like they are trying to help you.

I was hit by a driver who has this insurance on 9/26/16 that same day I called the company to submit a claim. They took my information and what happened. The driver backed into my car at my daughters school and took responsibility. I also had 3 witnesses as I was inside the school when this happened. I gave the insurance the names and contact info of the witnesses. They told me they would submit the info and that within 24 hrs a adjuster would call me to go over with me what I had to do and where to take my car for an estimate. I waited 2 days and did not get a call from anyone. I call the insurance. After waiting on hold for over 30 minutes a representative gave me the info on where to go to get the estimate. I went to get the estimate on 10/01/16. The person at the shop said it usually takes about a week for the insurance to review the estimate and they would call me to let me know what to do next.

Vehicle rear ended by non licensed driver. They wont pay. They will give you the runaround. I am filing with texas insurance board and want everyone else to file in your state to shut these con artist down. Dont get mad, get even. Shut them down. Flood your state with complaints. My car was 2 months ago and not a dime have I seen. But the checks on the mail. Lets hit them where it hurts. Take the time to file with your board of regulators. I had my bmw 3 weeks before it was hit.

It should be illegal for a company like this to operate. I was struck by a driver with this insurance on September 25th, 2016. He almost hit me head on, but I was able to swerve at the last second, and he badly side swiped me. Causing major damage to the driver side of the vehicle I was driving. The driver who hit me, didn't have a driver's license. The police came out, and made a crash report detailing what had happened, and noting that the American Access driver came into my lane and struck me.

My car was struck by lightning 10 weeks ago. Unfortunately, I did not have car rental ins. American Access never asked where I wanted the car to go. Never calls me with updates. The shop working on my Lacrosse has said, "it'll be done in a couple days," for the past 5 weeks. My claims rep is very short with me and has even hung up on my husband. The shop said come and get it because they don't want to work on it any more. I have asked for a manager to call, with no response.

I am a lien holder and have a customer that was in a car accident and has American Access as their insurance company. Back on September 14th, my office received a call from an adjuster requesting our email address and physical address to send us a letter of guarantee for us to sign and therefore, send us a check to pay off our customer's. My associate gave the adjuster the information. My associate even informed the adjuster that after a certain date, the account would've incurred late charges. The adjuster went so far as to tell my associate that we will have the payoff funds before that date.

I was rear-ended by a car insured by American Access on August 25, 2016. I was parked at a stoplight when she rear ended me. American Access is denying liability, despite the fact that their insured was driving without a driver's license and despite the fact that there was a police report documenting she was at fault. If there is a class action suit, I want in.

I run a body shop and have had the worst experience ever in 35 years with this insurance company. They do not return phone calls, they want to lie and say it's the adjuster's fault, and could care less about the truth. I have a customer's car that has been ready for delivery for 11 days and can not get them to pay a supplement that is documented with photos and invoices. If I was in the market for affordable insurance you can bet, it would not be this group of incompetent bumbling fools.

I was in a horrible accident with a driver who had Access American insurance. The driver T-boned me in the right rear passenger side of my daughter's SUV in 2014, Saturday before Thanksgiving. I was flipped and ended up under the vehicle rescued and hospitalized the other driver passed away at the scene. I had to get a lawyer because I didn't hear from GEICO or the driver's insurance, Access American. When the lawyer heard from the insurance company they stated he wasn't covered and I ended up having to get paid by my daughter's insurance and my insurance State Farm. It was only $30,000, I have a $207000 hospital bill.

I just got this insurance company a month ago and already I hate it. On the 12 they had to deduct the payment from my bank account. Since they didn't all day, I called and they said my policy was going to be cancelled because I was missing the driver exclusion form, which I signed and sent when I opened my policy. So they checked their un-updated system and said they did have the form and that they will take my payment.

I was struck by a car that ran a red light. The driver ripped off my front bumper, and did some other front end damages to my vehicle. Police report was made, I had 2 witnesses stating the other driver ran a red light. The other driver did not speak english/or have proof of insurance on him. It's been 16 days since the accident, still nothing has been done to fix my car. I have sent numerous claim report files to American Access claims dept., and have spoken to them about the accident. And now I get something in the mail asking me to pay for the police report and fill out ANOTHER claim report and mail back to them (unpaid self addressed envelope).

My daughter was rear-ended 2 months ago. Access was the insurance company for the guy who fell asleep and rear-ended her at a stoplight. They NEVER answer phone calls or emails. They have a high turnover rate and keep passing the claim to someone else. For 2 months they claim they can't contact the driver. They sent an appraiser out and agreed to pay $1400 as soon as we sign a waiver, but they never sent a waiver and claim no knowledge of it despite the fact I have emails from them promising to pay. This company should be shut down immediately. Their YELP reviews are 99% 1 star- HORRIBLE. Does the California Insurance Commission do their job???

On Nov. 12th 2015, my husband was involved in an auto accident, luckily he wasn't hurt. The accident was completely the other guy's fault, he failed to yield to the right of way and received a ticket. My husband was going straight through the green light and the other driver made a left hand turn right in front of him, there was no way my husband could have avoided him. We had to pay our deductible to get our car fixed or let it sit for months till they finally pay. Today, our insurance company sent me an email today stating that they finally got money from American Access, we will not get our full deductible back, we have to sue the other guy in small claims court in order to get the rest of our money. .This is disgraceful and after reading the other complaints, we got off easy. I fully believe that a Class Action Lawsuit is in order, this company needs to be shut down.

Hello fellow customer of American Access scam company. I have never did business like this and I never will again. I was out of town when my car was stolen. When I found out about it first my girlfriend file a police report then I found out where my car was at. I went to recover it. I couldn't because the thief totaled it so I filed my claim. Then they say they was going to open a 30 day investigation. Why I don't know. The police not even filing a investigation. It's at least 3 months. I call they never response. They are very unprofessional hanging in my face. They are just not in the business of paying when it's time to pay. They will be in court with my lawyer. They have 108 bad reviews.

Basically I got hit by a hit & run driver whom I chased down to his apartment complex and called the police. Got his insurance and took a ton of photos of the damage to both of our cars. His paint was still on my car! Luckily, the impact broke his passenger window and police officer was able to retrieve his insurance. Filed a claim with this scam company and they sent an adjuster but then three weeks later sent two letters of denial to my house. One of the letters wasn't even addressed to me! The reason for denial was that the other driver said he never touched my car! Unbelievable, so now I have to sue these guys because they won't ever answer my calls or return my phone calls to prove my case. I'm thinking with enough people we can file a class action lawsuit against these people.

This company is bad for the worst I have ever had to deal with. For about three weeks they told me that my insurance claim was on hold because they could not get into contact with their insured client. They explained that they needed a statement from them. I was supposed straight it because it had been three weeks and the person who is at fault did not even call to report the accident to their own insurance company. The only way to communicate with them is via phone; and 95% of the time it can take up to two hours just to get someone on the other end. I was assigned to an adjuster for which they provided three different phone numbers for her all of which did not work. Was always busy or not valid.

I was rear ended on a very busy street during rush hour. The man who ran into me told police that he did not see me stopped in traffic!!! Impossible, I was about 1 block away from light that was red. Cars on either side of me stopped also for light. Silly me thought insurance company would make good on paying my thousand dollar deductible and so far 825.00 in car rental fees. They have never returned a phone call, email or fax. 3 body shops my insurance suggested turned me down because of the past experiences they have had with American Access. Finally someone took pity on me and is fixing my car.

It is a shame that this company will insure just about anybody with or without a valid driver's license, but when there is a claim filed the company disappears just like their clients. The few and far between interactions with agents after hours of hold were a waste of time, even though we did our part providing all required documents. We are penalized because they can't reach their client. Don't expect any callbacks from the company ever.

My husband was hit by a insurer of AACC over TWO years ago. My husband was badly hurt, the guy was convicted and sent to jail, and they STILL won't return ONE phone call. Our claims representative, either is NEVER at her office or she just doesn't answer or return phone calls. TWO years this is going on, I am not quitting and I continue to call every day. Last week I finally was able to get a hold of her manager (I was on the phone for almost 3 hours just to get to that point). He told me he would read over the file, and call me back. I said, "Do you promise to call me back" he said "YES". Of course we haven't heard back from him. I don't want to get an attorney because I don't want to share 33% but this is ridiculous!!! I filed with our attorney general, I filed with the department of insurance, and now I'm ready to take legal action and take this company down.

This company has been the worst insurance to deal with!! After being hit by one of their insurers at my apartment complex, I was forced to have to deal with them. They have been extremely unprofessional and nonetheless could care less about resolving my issue. It took almost a whole month for the company to even get a statement from the driver that hit me. And to make matters worse the driver lied to their company and stated I hit him. It was clear that was not the case as I had pictures and all the information to back my story. They still didn't care! The lady whom stated my claim was denied (Maria) has been the worst and her supervisor, Randy as well. They both have not returned any of my calls and just send me straight to voicemail!

Hit a woman in Dallas who ran a red light. Totaled my truck. Had police reports as well as three witnesses stating it was her fault. Should have been cut and dried. Not so much. Can't get anybody to even call me after three months. I have faxed everything to them a few times. Lucky for me I have GEICO and they paid me 100% but still out deductible. These people should have their doors blocked. Just a shame people are fooled into using them because of their advertised "cheap" rates. You get what you pay for and in this case they should be free. Poor excuse for an insurance company.

My adjuster was fired and my claim was left basically floating around. I personally contacted their insurer and he said he never was contacted either. Needless to say, we both called them and the claim was resolved.

The process dealing with this company was more infuriating than anything I have ever experienced in my entire life. I am certain there will never be a resolution to my claim, especially based on everyone else's in depth stories. I was t-boned by a Mexican fellow (unlicensed in US) who was drunk with a toddler in the back. He came out of thin air ramming right into the driver side. On a daily basis for the last month, I have sent a detailed report of the accident as well as photos with clear evidence of what happened.

I'm an OPTIMIST, so I'm throwing a curveball here. I AGREE 100% with each review. I went through EVERYTHING everyone wrote and it is true. THIS COMPANY SUCKS! I got hit in JANUARY 2016. I am just now getting my car in the shop and it's JULY!!! As much as I want to write a nasty review, I am sure you get the point from others... Which is: Pray you don't get hit by a person insured with this company and you will be given the runaround. Yes, the experience is emotionally draining and NOT FAIR.

Justin of Glendale, I could copy and paste your review. However, I'll just say, I swear to GOD... we were involved in the same accident, EVERYTHING and I promise EVERYTHING that was stated by Justin of GLENDALE is the exact same thing I'm dealing with. I'm so stressed right now, looking for a property/liability attorney for these people, that I can't even function at work. This is ridiculous. They want us to take our car to one of their preferred body shops, that I know for sure is not going to do anything but patch the vehicle back together. 2100.00 of damage to be done within 18 hrs.

I was rear ended by a policy holder of this company while stopped at a red light. His speed caused me to hit the person in front of me rupturing my radiator and basically making my car inoperable. The officer wrote the man a ticket for failure to control his vehicle and I had my car towed to my house. I immediately placed a call to this company and filed a claim and immediately knew this was going to be a problem company. The lady was very rude, she had me repeat things multiple times when everything I was saying was clear. The claim was submitted and I asked about a rental car and was immediately given the "well we won't do that. We haven't proven liability." (I was rear ended)... Not hard. They have you leave a best time of day to be called and the next month was a living nightmare.

Been hit by one of their unlicensed insurer since day 1 on May 9th. As of today 6/10th not even hearing a single word back from their adjuster name margarita. Phone numerous and emailing them at least 2 times a week, still with no resolution. If anyone is seeing this post, just pray that you're not hit by one of their insurer.

My car was vandalized and it wasn't even drivable. They appraised it for a way less value of what it was worth to fix it. So I contacted their shop who did not fix that type of damage. I couldn't reach them again so they connected me to some rude lady who left me on hold and eventually hung up. The adjuster Daniel located in the Downers Grove, IL office told me that they based their amount on local auto shops but the one you connected me to don't even do that type of work. So someone put something in my tank. The people said the tank needed to be dropped and cleansed. They gave an estimate 300$. So after calling them to tell them that the shop don't do it, they didn't answer and when I got someone the lady taking messages hung up twice.

This is the worst inc I have ever came across. I was struck by the insured and they was so ruled they can't even access their own incident report. They waiting on my inc to send them one and this happened on 05/06/2016 and my car is still not fix. The person that I talk to said to me when I ask about a renter car that they wasn't getting me a renter because my car was driveable because I drove it to my home with 2 missing headlights. The front grill is gone and a busted radiator so how do I suppose to drive that truck on the street. This inc is horrible.

My husband and I cancelled our policy with this company after one day due to the fact that our lien holder stated they would not work with them. That was May 20. I call back on June 1st to check on the status of my refund check and the rep stated they had not even issued it yet. Of course being upset I asked for a supervisor which was Lawrence and I asked were they gonna put a rush on it since I had already been waiting all those days and the check wasn't even sent out yet. He asked to give him a couple of hours and call back. I called back on the next business day which is today and he stated that they sent out regular mail (no rush) and that I should be receiving my check within the next 5-7 business days. I wish I could give less than 1 star due to the fact that Lawrence felt like he had the right to be upset and not me.

This is the worst insurance company I've ever had to deal with. I was stuck by their insured 4-13-16. It is now 5-27-16 and I still do not have my car due to their lack of expedience. I could not get a rental car because they do not pay for one even after my first initial contact with the company told me I could. The adjustor Lori ** was rude. She went back on everything that was told to me from the first contact.

I have truly never been so frustrated in my life as I have been in attempting to get this company to live up to its obligations and promises. Their insured ran a stop sign and t-boned my car. I called my insurance co and they reported it to American Access. After numerous attempts, an adjuster, Jill **, finally returned my call. She said one of their adjusters would be in touch in the next few days. That was 2 weeks ago. I need my car. I went to a reputable repair shop and they sent an estimate to her over 1 week ago. They have called and emailed her everyday since; I have also sent emails and left voicemail messages for her. She simply does not respond. Nothing! I feel I have no recourse but to get an attorney. Stay away from this place... how in the world are they a certified insurer?

Warning, do not use this company. My car was involved in the Houston floods and they have had my car for 2 weeks now and had not contacted me for anything!! I call and get hung up on every time I inquire. I leave messages on manager's phones, no callbacks. I call to speak with my adjuster Carlos, who is never available for some reason. The place that they sent my car to said if I want to come get it I have to pay for towing and storage. Yet they are the ones that are able to contact my adjuster and speak with him but I cannot. I feel like I have been paying my monthly fee for insurance to a fraud company.

To make a long story short, my mom was struck by one their policyholders, he T-boned her car, fled the scene, came and ram her again. I know sounds like a movie plot buts it's real. This was back in August of last year. Cops were called. My mom was care Flighted to the hospital. The policyholder gets taken out of the car at gunpoint and is found to be liable for the accident. It's been almost 9 months since the accident and so far they have yet to pay out a single dime. The policyholder has court with the state of Texas for felony charges and is guilty, according to this lame ** excuse of a insurance company there's not enough evidence to prove that he is liable for the accident. Even though my insurance, the police department, PI Attorney, state of Texas, and Court attorney say there's more than enough evidence to prove his liability.

I agree with all the reviews. This Co. gives lawyers a good name, and that's saying something. I was sitting in my car reading a paper when the clown next to me backs out, and crashes into my rear fender. I asked for his info and he decided to bail! I called police and filled out an accident report immediately. My ins co. contacted them and gave them my phone #. No response. I called them a week later and finally reached the adjuster. She wanted an estimate and pictures. I told her to send one of their adjusters to me. Guess they never heard of that. I finally found a body shop willing to do that (5 previous would have nothing to do with them). Emailed it in and asked for acknowledgment. Forget it. I left numerous messages with adjuster - no response.

This is the worst insurance company to deal with. They gave me 259.00 for a rear bumper repair on my brand new 2015 Jeep Grand Cherokee. Lol. They are telling me that it will take 2.5 hours to replace and repair the damage with quality work. After going to other body shops and getting quotes of 700-800 I knew they are trying to get out of paying for anything. I sent them my quotes and they told me if I choose to go to the other body shops I will have to pay out of my own pocket. How is this fair when their insured hit me and because they have this ** insurance I get screwed. This company need to CLOSE. I hope the people who runs this company gets hit by one of their own and have to deal this brain damage. The end result was I took the 259 because I had no choice and paid the difference just so I don't have to ever deal with this company.

Who else is interested??? OUTRAGEOUS business practices!!! I was rear-ended in May of 2015 and pushed into a ditch, to the tune of nearly 9,000 due to sub frame and additional underbody damages. Today is March 31, 2016 and I have yet to resolve this claim. My insurance repaired my car and then American Access refused to pay the bill in its entirety... After they never responded to many repeated calls, etc. The tail does what the head does and, the claims manager, I believe is the problem!!! When they don't respond to 6, 7, 8 calls and numerous emails, it's reasonable that the adjusters will feel comfortable doing so as well.

On February 20, 2016 I was rear-ended by a driver that has American Access insurance! Exactly two weeks later I received a check in the mail for damages down to my car! I was very happy with the way my claim was handled! I never dealt with anyone being rude! My adjusters name was Matt. He returned all my calls and was very professional. I was very nervous when I read a lot of the reviews about this company. Really worried I would get the run around. But that never happened.

I got in a car accident and since day 1 is been ** and they give me the runaround every time I call them. This car insurance is the worst.

My car hit the insured of American Access Casualty. The driver without yielding took a left turn into a private drive. American Access Customer care is giving me nightmares in processing my claim. They won't return my calls. It's been two weeks since this happened. No response and since two weeks they're waiting on appraiser report. I sent them a fax with claimant report, police crash report still no acknowledgement. When you reach them over phone, they lecture about high volume, 300 claims every day. I'm tired of this shady insurance companies doing business causing immense frustration. I'm greatly disappointed.

My son was hit 1/17/2016 by someone insured by American Access Casualty. They will not deny the claim so that my uninsured under insured insurance will kick in and they won't do anything about my claim. I will gladly enter a class action if anyone pursues this.

This is the absolute worst, low budget organization I've ever encountered. For the last 2 months I've been the only person interested in resolving my claim, that they're accepted responsibility for. There's way too much to type here. They NEVER do anything Claim Status Office says. The Adjuster has never returned a single phone call of mine. The Appraiser had the audacity to send me a check addressed to the wrong person for about half of what the repairs will costs. If you're looking for an insurance company, keep looking. If you're unfortunate enough to have a claim awaiting resolution, hopefully you won't have to get an attorney like I am.

I was struck by an insurer of AACC on January 8th, 2016 in a small shopping center parking lot. I was perpendicular to the insurer waiting on a spot, when she struck me while reversing out of her spot. She didn't have a license, which I wasn't surprised seeing as not many people would run into a large visible stationed truck behind them, but did shock me that she was able to be insured by this unknown company. Nevertheless, she was very cooperative, and admitted full fault. I called the Houston Police Department, but apparently they do not respond to minor accidents anymore, and instructed me to call her insurance to file the claim.

On December 4, 2015, I was hit from behind from an insured of American Access Casualty Company. It was a three car accident and I was the car in the front. The Police were called and an accident report was filed. The car in the middle was driven by a Mr. ** and the car in the back was driven by Mr. **. Mr. ** tried saying that he was bumped by another car, but the police said there was no evidence and found that he was at fault.

On Dec 3, 2015 my wife was rear ended on Tropicana west by a American Access insured, contacted her ins co and from there all that could be done was phone call after phone call... After I finally got hold of claims I was told to take my car to flamingo auto body on Boulder hwy for a est. When I got there I tried to explain how the accident happened and tried to show the adjuster some pics my wife took at the scene, which showed the other car had pretty much driven under my car and pushed the rear bumper up and to the left, which caused the bumper to hit the rear applique on the rear lid and cracked it. Since the body shop works for American Access they only took pics of the bumper, the dash /front end both sides but not the real damage.

My vehicle was struck in front of my home by an Access America covered driver. The truck was parked on the side of the street. After contacting her ins company they made me wait a week before telling me that they had nobody in my area to photograph the truck at the impound yard and that they wanted me to go take photos of the damage, odometer reading, copy of the title and to e-mail it to them. I did as I was asked even though it wasn't my job to be my own adjuster.

I have had insurance with this company for the last two months. I set up my payments to be taken out automatically. Everything has been well until Saturday when they called me saying they needed proof from my other insurance showing I had insurance before them. I faxed that paperwork to them within the hour and never heard back from them. Then Tuesday I got side swiped and called to file a claim and they said that they canceled my insurance on Saturday without any warning. Now I called down there saying they got all the paperwork they needed but it was only for the discount and they are not going to be covering my claim.

On June 1st 2015 I was driving slowly through a parking lot in my small sports car with my 3 year old son, when I saw a large SUV in front of me stop suddenly and started reversing. I stopped immediately and blared my horn and the vehicle continued back and slammed into my front bumper. The area where the tow hitch would be left an indent and scratches on my bumper, no other issues. The driver was a female, the car was not hers but she gave me all her info and the owner's insurance information. She apologized and kept claiming fault. The police don't show to minor fender benders here so I took her word on the whole thing.

My car was struck in a Home Depot parking lot by an American Access Insured driver. The accident occurred in May of 2015 It took me days to contact someone they assigned claim number and Erica ** as my adjuster, I never heard from her. Every time I called I could never reach her. I was able to contact other representatives after days of persistence only to tell me that Erica has tried to contact me but had the wrong number so I left my number many times. After nearly a month of this, I finally reached a representative Liliana, she said she would have Erica contact me. I insisted no that Erica did not exist and would no longer be pushed off. Liliana finally sent me to an American Access evaluation body shop in Houston to see a guy named Manny.

My car was parked on street in front of my house. A person insured by American Access hit my car and run. I had luck that one of my neighbor saw him. I call police and filled the Accident report. I contacted insurance companies, I received Claim # and I called American Access to ask when will they fix my car and how can I rent another car. They told me frankly that they will not gonna pay for rental, I have to do it on my expenses and also they will not fix my car until they talk with their insured (and that guy did not answered the phone for 5 weeks) even that was a hit and run accident.

6 weeks and we have called everyone short of Chuck LaMantia the CEO. No answers, no response, late or no show to assess the damage to our car by their insured driver. Please for your own peace of mind never consider these amateurs for anything.

I was rear-ended on May 7, 2015. To date I have not received any return calls from their claims adjuster Latonya (last name ?). Not received any reimbursement for the deductible I had to come up with to get my car repaired. I have also incurred medical expenses. I have been getting the run-around from this company, stating..."If I want to prove my case, I would responsible for obtaining the court documents wherein their insured plead guilty to failure to reduce speed to avoid an accident." This can easily be obtained from public records, and certainly not my responsibility to get those records.

Got hit by one of their insured. The person called their spouse and now I'm getting sued by the spouse for injuries. He wasn't even in the car. The car was a new model so guess what they try a get a brand new car. Wow and what do I get? Nothing. I was hit but I have to pay for it. Wow.

My son was in an accident on September 17, 2015 when he was struck by a driver that was insured by this company. They were in a strip center and my son was trying to make a right turn and hit the brakes when he saw the guy coming towards him but the guy did not stop and hit my vehicle on the front right doing quite a bit of damage. The police came out and wrote up a report, no one was injured and the officer advised that he would not be filing a citation because this was private property. A tow truck was there, but my son was able to drive the vehicle, although the fender is hitting the tire when you try to turn to the left and as soon as he got home, I called American Access to file a claim. They gave me the number of the adjuster that would be handling the claim and advised me that someone locally would be out to take pictures of my vehicle between Friday and the following Tuesday.

All I can say about this company is LIARS and SCAMMERS!!! I was in an accident with one of their insured 2 weeks ago. They sent me to one of their shops for an estimate. Few days after numerous of calls I got in touch with them and they told me that they still cannot get in touch with their client for statement and they cannot take liability yet which is a lie because I personally spoke to their client and she told me she already gave them statement and she filled out her accident report.

My vehicle was hit by a driver insured by AACI. Immediately he fled the scene on foot but thanks to a witness who followed him the driver was returned to the scene by Metro police. In the meantime before he returned, his brother (the owner of the vehicle) arrived and told my driver that the truck had been stolen 10 minutes earlier from a Taqueria (amazing he knew where the truck was). Well, the Metro police bring his brother back and so the stolen truck story went sour. The driver was issued 3 tickets and on police report admitted to running the light. American Access got all claim forms, police reports, witness statements but won't settle because they have contradictory statements from their insured that the truck was possibly stolen and that they are conducting an investigation to determine if they are liable to me.

This is the worst insurance company I have ever dealt with. Shame on the TX Dept. of Insurance for letting them in our state. Accident was in June, 2015. Their party got the ticket. Police report said it was 100% her fault. We had the car towed to the body shop. 51 days later, they write a estimate. We called the body shop every few days to check the progress. Same answer every time: waiting on the adjuster to come out, waiting on the estimate.

AMERICAN ACCESS CASUALTY INSURANCE is ripping people off in Texas. Based on reviews wonder whom has actually receive warrantied repairs. My daughters were involved in an accident and have been unable to contact anyone from the insurance co. to help. Turns out this company insured a person without a license to drive and is now trying to weasel out of making repairs. The other person ran a red light, sent two people to the hospital and totaled their vehicle. This is outrageous and the STATE INSURANCE BOARD should be looking at this company's business practices. At this point our only recourse is to SUE the vehicle owner.

On August 4 my son was in an accident and we are insured by this company. Someone should monitor how these companies do business because after all it's a law that we must have insurance. These people just give the runaround and won't answer phones. I pay too much money to get treated like this. This is not a company anyone wants to deal with. If I have to rate it will be 000 stars... they suck. My review on bottom is false - it is definitely 000.

After eight months of being t-bone by an insured of American Access--no positive response. I have pictures of every angle of how this person hit me, pictures of the person who hit me, pictures of both cars (the one I was driving and the other person) and the company still does not want to hold liability. I have lived in Las Vegas Nevada area for over 30 years. Heard complaints before but took them for granted. Now I know it is a bad car company insurance (the required field for me to file this complaint is to give this company a star. What a pity.).

I was hit by a car insured by AMERICAN ACCESS CASUALTY COMPANY. The driver did not have a license. He gave me a statement that he was at fault - the owner gave him permission to use the car. The Adjuster called me and told me that she was not sure if AACC WOULD COVER THE COST BECAUSE THE DRIVER WAS NOT ON THE POLICY.

Not that you can avoid being involved in an accident by one of American Access' insured but be warned they are a scam company that insures unlicensed drivers specifically that of Hispanic decent. How can an insurance company insure an unlicensed driver? Apparently that doesn't matter. Red flag number uno. I was ever so graciously forced to turn left, when I was in a straight lane as was their insured when she turned left from the middle lane into my Tahoe and continued going as if nothing happened on June 18, 2015.

Short review: It’s been 6 months since my car was totaled by an American Access insured driver and they still haven’t paid me what they owe. Won’t answer calls or emails; keep lying about where they are in the process. Detailed review: This is the worst company I have ever had the misfortune of dealing with. On 2/22/2015 at 12:30 am I was rear-ended while stopped at a red light. My (brand new!) 2014 Honda Civic was pushed through the intersection at about 35 miles per hour. The other driver then backed up and drove away. Thankfully I wasn’t injured. Cops came, towed my car and wrote up a report. Luckily they caught the guy about an hour and a half later. He was three times the legal alcohol limit and didn’t remember being in a crash. He was insured and at the time I thought that was a blessing, but dealing with an uninsured driver would have been easier than this company.

This is the worst insurance company ever. Yes, I agree they need to be shut down. Any customers whom have purchase a policy with them should be refunded. I have never experience such unprofessional agents including the adjusters. I know insurance companies' job is to keep from paying large sums of money due to accidents, but these folks are HORRIBLE.

Estimate for vehicle was 1000 less then Maaco, church brother, and 2500 away low from Kia dealership, they will not pay right estimate. Appraiser puts less labor hours and use cheapest price parts from nowhere. Do not recommend anyone. This insurance is low ball. You try to make you accept their deal. Do not accept, they force you to fix body damage. As owner once you get paid, as a civil right you can sell vehicle or fix they cannot push any privacy matter. After 4 estimate from this insurance give you smile and tells you how bad they are.

A driver insured by American Access Casualty Company rear-ended me at a stoplight. Damage was minimal but my immaculate year and a half old truck with 15,000 miles on it needed a new rear bumper. I requested a factory part which was $650.00. They said no problem. Then they offered me $300.00 for an aftermarket rear bumper. I told them no I wanted the same quality bumper that was on my truck before their customer rear-ended me and they told me to take the $300.00 or don't take anything.

Got into an accident and not once I have talk with my adjuster. Every time I call him the call goes straight to voice mail. Take my money but not give me any the service I should get. Thought full cover would have me in good hands but not with AMERICAN ACCESS CASUALTY. Don't be another victim of this insurance.

I was hit by a lady that was insured with American Access. It's been 7 days and I still don't have an estimate back on my vehicle. I took it to their appraiser, who they assigned to me, the day after the wreck. He took pictures and told me it would be about 2-3 business days before the estimate would be sent in to be reviewed. On the 6th day, I received a nasty email from the insurance adjuster that I was assigned to saying that I was not cooperating with the appraiser and they would not fix my vehicle if I didn't take it to the appraiser, which I had already done. He then proceeded to call MY insurance company and was rude to them stating that they need to call me and tell me to cooperate with them or they would not fix my car. Of course you can never get anyone on the phone to help you out.

I see so many bad reviews about this company but when I got into a car accident with one of their insurers they were not rude and took care of the damages without a problem. And the fact that all of you want to see this company go out of business should be ashamed of themselves because the employees there are normal human beings just like you and wishing the company to fail is wishing for all their employees to lose a paying job that they need. How would you like it for someone to wish that you should lose your job. Oh wait. Let me guess you wouldn't like it right? So suck it up. Imagine what would happen to all those workers if they lost their jobs. What would happen to their lives and families?

This company feels proud to have a good customer service but they suck. One of their customer hit my car and they are taking so long to get it fix. I called the adjuster and they suck. They don't answer my calls, the car is in the shop and they don't even rent you a car. What kind of company is this? American Access. All I can say is that there should step up their game. They are not the only insurance company. We have loyal, progressive, infinity. Good companies good customer service. Their customer hits my car. The car is in the shop and they are taking a long ass time to fix it. They really suck. Would I recommend this company? No!!!

This company needs to be shut completely down... They don't return calls nor answer the phones. I hate the day I got hit by one of their clients. Sad I will be getting a lawyer to go future with my claim... Very unprofessional!! Going to report them to the BBB also.

This company acts in bad faith. On or near March 21, 2015, my 2009 Chrysler Sebring had an electrical fire. After the fire department responded, I was advised to remove the car from my home immediately because of the potential hazard. I used my AAA to have the vehicle towed to a local body repair shop. I filed a claim with my insurance company on March 24th, 2015. A rep came to inspect the vehicle on March 25, 2015 but needed a tear down to finish his inspection. American Access never sent an authorization to tear down the vehicle to complete their inspection. Over the past three months, American Access denied claim before fully inspecting the vehicle. After receiving a supplement from the repair shop, they deemed the car was repairable but significantly lower than the estimated cost. Repair shop believed the car was totaled.

Never in my life have I dealt with such an unprofessional company. I was struck by one of their insured and they could care less about my car damage and the injuries my girlfriend and I faced. Once I told them about the damage to my car, I wanted to tell them about the property damage that their insured inflicted (audio system, iPod, electronic cigarette, prescription glasses) and their representative literally said "what, you already told us of your car damage, what else could there possibly be?" I mean seriously this is after I told them that broken glass sliced my hand and that the airbag deployed and pushed my girlfriend's glasses into her face causing multiple cuts and severe bruising. Their employee said that they cannot do anything until they know the exact location of my vehicle, which I told her, and then she replied that my own insurance will take the vehicle elsewhere and that they will need an exact address.

My husband's truck was damaged by one of this companies insured. It's been a month & this ** @ AACC refuses to call us back. And we've been told to talk to her supervisor whichever refuses to call back too!! We call almost every day with still no call back!!! Then they send you a claim report for, that asks personal information that if this gets into the wrong hands we'll have identity theft & have more issues than just our dented truck. This is completely ridiculous what we have to go through before someone puts this company out of business!!

My husband was in a car accident. We had American Access insurance. We have left over 28 messages after they came out to do an adjustment on the car. The agency I went through tried to contact them and supervisors several times via phone and voicemail with no return back. It has been 2 weeks now and I am still waiting for them to provide me any information. The agency told me she had to go through a back end insurance agency since they share the same database that the damages were $987 but no information from the actual insurance. I will be asking for refund since I have paid in full.

By far the worst insurance company!!! I was hit by someone they insure. I immediately called them and my insurance to let them know of the accident. I made my statement and was expecting to hear from them shortly after. A week went by with no news from the adjuster. I called the assigned adjuster ** several times with no answer. Left her 3-5 voice mails and her supervisor for almost a week with no call back. I finally started calling every supervisor there so I can get an answer to have an appraiser inspect my vehicle. Once I spoke to other people she finally called back saying my claim was denied??? ARE U KIDDING ME! No call, no letter no notice, NOTHING!

As in earlier posts, I was hit in the rear of my car while stopped at a red light. In Houston, TX. I was elated that the person had insurance but upset when I found out that American Access had no intention on paying. I called the Texas Department of Insurance who informed me that Texas law states that the insurance company of the other party has no legal time limit in which to pay you. So American Access does not have to pay you... ever... and they will still be within the Laws of Texas. The other thing I found out is that if they can't get in touch with their customer, they do not have to pay you... that is... if their customer does not call them and claim that they were at fault, American Access does not have to pay you. Absolutely and truly ludicrous. Thank you Texas politicians.

I was rear-ended in early October by someone with no drivers license, no SSN, and didn't even speak English. Luckily, they were insured (how, I still don't know) but I obtained the insurance information: American Access Casualty Insurance. I called the same day to file a claim and someone was supposed to get back with me. I didn't receive a call for a few days so I followed up. At that time I was notified that Chris ** was my adjuster so I reached out to him. I left 3-5 voice mails with no return call so I finally threatened to call an attorney and he called back. He was very rude, non-informative, unprofessional, and deceitful. I received the info needed from him on where to take my car for a quote (had to one of their approved shops) and the estimate I received was ridiculous.

Rear ended by an American Access insured on 1/8/15. After 10 voice mails and an email to webfeedback@aains.com which I was only able to find after searching for company complaints, I finally received a call back from this horrible company. 33 days into my claim and I have still not received one correspondence from this company that was not a direct result of me sending a complaint message to webfeedback@aains.com . 15 or so unanswered voice mails from my adjuster, and 6 unanswered emails. I cannot even get them to send a simple message stating we have received your information and will contact you later.

After dealing with Claudia ** for two months since she will not return my phone call and email unless I tried at least six calls and several email messages. She tells me that I had made POOR Judgement. The body shop I pick was recommended and reputable. American Access Casualty on the other hand will NOT approved the body shop's quotation because they said that it is too expensive and that the car can be repaired using used parts. I have told them that I want my car fixed properly but they said, "NO we will give you $2,300 for it. That's it."

On 1-11-2015 my wife was involved in an accident. The liable party is insured through AACC. My 2005 Scion Xb was severely damaged - possibly totaled. On 1-29, I received a call from a person claiming to be an adjuster for AACC. He wanted to make arrangements to come and see the car. We live in an alley, off a main street. I explained the issue of our address not being on any map service and asked what time he may be coming out. He responded with a laugh, "I may be there in the morning. I may be there in the afternoon." I went on to tell him that I would change my schedule and be here, so I could explain how to get to our house.

I was rear-ended by one of their insured 30 days ago. I cannot get the claim rep to return my calls or answer emails. The collision where I took my jeep, they can't get them to respond. They approved part of the claim but denied fixing the portion of the frame and the spare tire that took the full force of the impact. I called and left a message with a "supervisor", she returned my call and spoke to me like I was an idiot. She said it was my collision centers fault the claim was approved I explained to her that they can't work on it when the frame was denied. She said they aren't responsible for damage not done on the claim. WHAT?!

I was involved in an accident, we exchanged insurance cards and unfortunately his read American Access. All looked legit until I received a message in the mail advising they were denying my claim. Oh wait, this was after they did not return my many voice mails left asking them to return my call. They simply advised they were not liable even though the person’s name was on the insurance. Blow my mind how they can have a person on the card but when something happens he is not insured. Might as well just say the person does not have insurance. Just a complete unprofessional and joke, run as fast and as far away as you can. The law states you have to have insurance. Loopholes like this should not be available and is total B/S. The BBB will be getting a letter on this as well as looking at other complaints, this seems to be the general practice.

My car was involved in a hit & run accident. The officer was able to run the plates for me for INS purposes. I have full coverage and yet they don't return calls in a timely manner. Also they seem not to know what they are doing. I suggest avoid this company! Worst ever!!!

On Monday, Sept 2014 My vehicle was involved in a bad accident. I was driving Dodge Dart 2013. I got hit badly by eighteen-wheeler truck on highway I-35. I was driving from southbound to north. The police report was released after five business days from the date of accident. The police report showing that was the other driver fault. My driver side includes driver door, back left door were completely damaged. Beside that my driver side glass was crash. Also, the driver air bag, back door air bag on the left side, and back seat on the left back side were totally came out and destroyed. I have also a big damage on the back left tire, including the tire and ring.

My parked vehicle was struck on 7/22/14 and we contacted the at fault driver's insurance company immediately. AACC told us we would have to take our car to one of their repair facilities to be appraised because there were no adjusters in our area. We did this on the 23rd and the facility we were directed to was very dirty and unprofessional. We did not hear back from AACC even after calling and leaving messages. I finally reached the insurance adjuster assigned to our claim on 7/28. His name is Chris **, phone #630-645-7756 (we were not given an 800 number to call). On the 28th he told me none of the paperwork had been completed yet but he would get back with me.

Filed a claim. My truck was stolen from in front of my house and was recovered almost 60 days later. Throughout those 60 days they keep giving the run around about my claim. Then they finally found my truck - it was burned. They had took my rims that I bought, my stereo system and my TVs I had in it. I knew that what they wanted. When I made the claim I told them there was no glass on my street so it had to be with a tow truck. That was the only way it could be done and there was a police camera not even a half of block down - to get a copy of it. They told me that was not possible. I called and they told me it was public record and told me what to do. Well bottom line of all this is that they don't wanna pay me my car which is wrong. They said the ignition was not broken. I told them they had to have a tow truck, but they put an excuse on why they won’t pay it. But it won’t stay like that because it’s gonna be more expensive when I’m done suing them for insurance fraud.

I hope that the parties responsible for keeping this company alive grow some honor and understanding of the shame and unethical clouds they walk under each day. I feel bad for the employees that are forced to sacrifice morals and good business practices in order to keep their job. 9 months + 2 adjustors = No check still from property damage claim. At one point 1st adjustor actually had a voice mail that said "Not only am I not in the office but I won't be checking my voice mail!!!!" I too was told an adjustor would be out to view my car but that was not true. Calling this company is near impossible unless you get lucky and a person picks up who will quickly put you back on hold or to voice mail.

The other driver backed in my parked car while getting out of her driveway causing damage to the front of my car. The officer on scene did not file a report since in Indiana, none is needed if the damage is estimated to be under $1000. After contacting the other driver's insurance company, they sent me to a body shop for an estimate a week after the accident. I also sent back information questionnaire about the accident. After over a month of frequent calls, American Access Casualty continues to state that the other driver has not responded and since they don't have a specific policy about an unresponsive customer, they don't know when my car will be fixed. In the meantime, my car is no longer driveable since the bumper is barely attached. I really don't want to file a claim with my insurance company and I should not have to. This company is more than a travesty of a mockery of a sham, I can't believe they are still in business.

As we were approaching the intersection, your client named above made a turn in front of my car when my car was traveling 20-25 miles an hour on a 35 speed limit. My vehicle had the right of way since we had the green light and we were traveling eastbound and she made a left turn and slammed into my vehicle. He asked me if I have proof of the car not traveling at such a high speed. It's so obvious in regards to who was at fault. Her insurance adjuster has given me such a hard time and claims that it was my fault and therefore I have to pay 20% of the damages. Mr. Francisco ** is very unprofessional, rude, has no manners and lacks respect to certain individuals. Why should I be held liable for someone else's fault? He's been refusing to cooperate with me since the day of the accident. I told him that he needs to stop playing games.

I was rear ended by another car. I call this insurance company, and they send me to a body shop 2 hrs away from where I live. I call them again to ask if they have other shops closer and they say no other places. I wait few days and did not hear from them. I then call them again and they say wait for papers processed and hang up on me. This is the number of State Board Insurance 1800 252 3439 to file complaint.

I took out a title loan and I was 2 months behind plus my car wasn't running so on Nov 3, 2013 when I got up the next day my car was gone so I'm thinking the loan company took it. So never thought anything bad until the loan company called and ask me for a payment. They told me that they did not have my car so I called police and found they didn't have it. A couple of days went by, my neighbor told me that she saw who took my car which is someone that used to live there. I was told by my management that person stole a lot of ac units, TVs, etc. so I called American Access Casualty who I've been with for about 5 years and while my car wasn't running still paid my monthly payments. The claim adjuster told me less than 24 hours from when I told her what happened that they're not going to pay for my stolen. That's so unfair, 5 years with that company. I'm not done with my claim, I will find help. If there's one person that want to make a case against that company, please write me back soon.

I want to file a lawsuit. One of their customers rammed into my car. While on Dan Ryan, she got so close to my right side of my vehicle and scared me. She claimed I hit her while she was over speed limits coming off the Roosevelt exit.

October 30th, my tenant was struck by a driver American Access Casualty insures. The vehicle is totaled, he went to the emergency room, broken ankle, swollen nose, car had to be flat-bedded from the accident. It's now 2 months and I've been fined 2 times for his car sitting here inoperable since the accident. He is still without a car, no money to pay these medical bills and they have given him the runaround. This company has nothing but bad reviews. I don't see how they are still able to sell policies. Anyone making a claim, I suggest you call them daily so they remember what a pain in the ** you can be so they will get you outta their hair. Horrible company.

On November 17, 2013 I was involved in a motor vehicle accident at the intersection of 1st ave. And Ogden ave. In Lyons, Illinois. My insurance policy has uninsured motorist protection. My insurance company claims adjuster keeps telling me that my car will not be repaired until it is determined whether or not Marc ** has insurance. On December 20, 2013 I contacted my claims adjuster to see if any progress has been made on repairing my vehicle, now he's telling me we have to determine who was at fault. Marc ** received a citation at the scene of the accident. I DID not. Unfortunately my car is not drive-able and I DID not have rental insurance included in my policy so I am bearing the cost of a rental car so I can continue to get back and forth to work. This is very expensive to date it has cost me over $1,500.00 and counting to rent a car.

American Access insured driver car rolled backwards over the hood of my car. I contacted police but they told me to get the driver’s license, plate number. I ask their customer for their information; they wouldn't give it to me. I began to follow this individual from Touhy on the 90/94 Expressway all the way to the Central exit of 55 Expressway. I had to have the passenger of my vehicle jump out and talk to the police that was pulled over on that exit to make the driver stop and give me her information.

I have never felt so cheated in my life. Surely this company cannot be legal. My adjuster is never ends at speak to a supervisor. Supervisor is never end. No one can ever give you a straight answer and oh my God the rudeness. I can't believe that you're allowed to speak with customers like these people do. My truck is still sitting in my driveway since the flood which was 3 weeks ago. Can someone please please tell me how do I get results from this company? My heart goes out to anyone that filed a claim, are thinking about filing a claim with this company. Surely this cannot be legal the way that they treat their customers. If you have filed a claim with them and had good results, please tell me how.

Well my story is pretty much the same as everyone else you know. The whole "we can't get a statement from our insured ", it's the same excuse for every story and it’s sad ...If you think you have been cheated or lied to by American Access, please contact me. I am trying to put a class action lawsuit together and put these crooks out of business. I can be emailed at **.

That is the worst ever company. I was "hit and run" in Dallas by insurer from American Access Casualty Co. and they don't want to pay because the insurer did not give them the statement and does not answer his phone.... I did send them Police report and statement signed by me... NEVER SPEND $$$ WITH AMERICAN ACCESS CASUALTY CO. It was not my fault, but they asked to be paid from my insurance. THIS IS NOT FAIR!!!!! Liliana is not at the office ever... 10 days called, NO answer.

I’m insured with this company. My truck was stolen two weeks ago. I contacted my insurance company to file a claim. I was given a claim number and assigned an adjuster who has no idea what’s going on with my claim. Does not return phone calls and had done nothing about getting my truck fixed. Why do we pay these people if they can’t be here when you need them? It’s been almost three weeks and still not a word about getting my new truck that I have had for only 3 months fixed.

One of the American Access' insured hit our car and we are waiting for the assessor, but they are not responding. We left multiple messages, but no one even returns our calls. The IL Insurance Department should take action against this company.

My parked car was hit by a policy holder of American Access Casualty. American Access does not return calls and when you call them, all you can do is leave a voice mail. If you are lucky enough to talk to someone, they are rude and tell you that the claim adjuster is on the phone and will call you back the same day, but it never happens.

On March 7th, 2013, I was involved in an accident with a person who was insured by this company. The accident was clear cut-and-dry the other driver’s fault. This incident was especially upsetting to me, because I had JUST purchased my vehicle two weeks prior to this accident. This incident started what was going to be a very long and stressful two months of my life.

My wife's car was rear ended by a driver covered by American Access. What a joke! They denied the claim because, "Our insured has failed to cooperate with the investigation into this matter". They should have just said, "We are denying this claim because we had no intention of paying in the first place regardless of the investigation." Holy crap! While I was writing this review, someone from AACC actually called me back. On top of being rude and obnoxious, he said that there was no evidence that his client was even involved. How else would I have his insurance info?! Like I just flagged down some random person and was like, "Dude, give your insurance card so I can file a claim on you!" This is completely unbelievable!

This insurance company is a scam. Some cheapskate with this insurance ran their car into the side of mine, and this company refused to pay! They said that since he was saying it was my fault that they will not pay because they have to "protect their insured". Give me a break. It takes a special kind of skill, that I myself do not possess, to be able to move my car sideways as I am driving in a straight line and angle it to hit the front of someone’s car. I filed a complaint with the Department of Insurance. If you get hit by someone with this insurance, good luck and get ready for a long battle.

My husband was parked in a legal parking spot on the side of the road and a drunk driver lost control and hit him in the rear. There is no question to who was at fault and why. His company is American Access. Our car was a total and my husband was lucky to be alive. This happened on November 18, 2011. We were offered half of what the car was worth. They said due to prior damage but there was no prior damage. It was from the tow company that had to tow the car. Both axles were broken and the car's undercarriage was sitting on the ground and they had to do what they could to get the car picked up to be lifted onto the flat bed. We threatened to file a complaint with the department of insurance and then they agreed to pay what the car was worth. This was on December 4th and they said they would mail us a check to replace the vehicle.

I was rear-ended on Sept. 17, 2011 by one of their (American Access) clients/insured. They asked for a copy of the HPD accident report. I sent them copies of what they asked for. American Access (Liliana) stated that they could only pay 80% of the repairs. I agreed with her. And she said their reimbursement check was in the mail. It has been three weeks, and I have not received any check from them. It sounds like I may need to hire a lawyer and go after this company. It shouldn't take three weeks to get a reimbursement check in the mail from Illinois.

I filed a claim on 8/23 for hail damage. I told them that I didn't notice the damage until then because the car is black and dirty. I have two cars and I don't have time to check the car that got damaged. They said that it took me too long to file the claim and that I only had 31 days from the date we had the hail storm. I even spoke to the manager but no luck. They said that it was company policy.

On August 20, my ex-wife got in an accident while driving my car which was insured with this wretched company. The accident was weather related and no tickets were issued. She contacted the insurance company first thing Monday morning and was told they were going to pick up the car and bring it to their body shop. That was the last time we ever heard from them. It has now been three weeks and 47 phone calls later. Not one person has contacted either me or my ex-wife.

I am insured with this company. I should have listened to my mom when she said that cheaper is not always better. My daughter had an accident in my car. She received a ticket since it was her fault. That's why I pay insurance because accidents happen. I called to report the accident and got put on hold for so long. Then, I was finally asked to leave my name and number and was told that someone will call me back and that I would not lose my place in line

On 4-18-11, I had a minor accident where I had pulled into the parking lot of a convenience store and I thought my vehicle was in park but I felt it roll slightly and I accidently hit the gas instead of the brakes and I hit the exterior wall of the store causing a large dent/crack to the wall. My vehicle sustained only minor damage, broken turn signal light cover, a 1 inch crack in the front bumper and several tiny scratches. Due to the fact that I only had liability coverage, I purchased a new turn signal light because they don't sell the cover only. That part cost me approximately $45. I chose not to have the scratches or the crack repaired due to the cost of that repair which wasn't necessary to be done at that time.

I had too much headache dealing with these ** and crooks. Their estimate was way to low, that with it, you can't fix a bicycle. Their labor rate is $26 (that was what they told me). In any body shop, labor is not under $70 and you can assume what quality of service you will get for $26. They will force you to use their shops or you can take estimate money and fix 10% of your car with it. I paid full price premium for 6 months. I checked with Progressive, they are more expensive just for $50 for the same full coverage insurance policy. They will send you to some lowest-grade body shops and they will make an estimate, even not looking at the car, and based on 3-4 pictures. Don't get this ** insurance. You will regret as I did. They are liars, crooks and rude. I am out of my nerves dealing with Maggy and Ketty, possibly the only employees there. I am wondering who let these crooks run any kind of business?

I was recently in an car accident by an insurer's car, who was being driven by someone whose was not insured by American Access Casualty Company. When I called in the claim, I was treated with a bit of respect. Once days had gone by and I contacted the office to request an update on my claim. The claims department representative Ms. ** informed me that American Access Casualty Company was not responsible for the damages of my car and they refuse to pay. So I am currently seeking legal assistance, the BBB, to file a complaint. I also contacted IL Department of Financial and Professional Regulations of Insurance and a local news station.

Had this company for ten years. Someone hit me and I contacted them to let them know and they told me it was my responsibility to sort it out with the other guy's insurance. So much for paying full cover for all this time! Wasted time, I am now having to take on state farm since my my insurer, American Access won't help.

This is an auto insurance that refuses to pay for the insured damages. I was hit by a person that was insured by their company. He was at fault and also did not have a license. Their company offered me $292.00 for $1400.00 damages. This is unacceptable. I was informed that their labor rates are $26.00 an hour.

Pray you are never in a accident with someone insured by American Access. I was rear-ended by their insurance while sitting at a red light. He got the ticket and conviction in court. I sustained $1800 in damage per my 2 independent estimates, and their adjuster never showed up to their shady auto-body shop for their estimate. Then they offered me $500. Insane, the bumper alone was that much.

My vehicle was rear ended by a driver on 12/5/2009. His insurance company dismissed my body work estimated and only wants to pay me a third of what it cost. My back is still in pain and my car has yet to be fixed.

I got into a car accident December, 2008 and ''American Access Casualty Co.'' was my insurance company at the time. They told me to take my car over to Grand Av. & collision to get it fixed. The car should have been totaled out, but they insisted on fixing it. When I got it back (2-1/2 to 3 months later), I looked around the car and it seemed to be okay so I took the car home. About 3 weeks later, I popped the hood to check my oil level and I noticed that there was a twisty tie on the latch that closes the hood. I thought that was unusual, but I just took it off and went about finishing checking my oil. So when I was finished, I tried to close my hood and it would not close because when they fixed the car, the hood did not line up with the latch on the bottom. So I put two bungee cords from the hood to the bottom of the car to keep the hood from flying up.

On 05-04-2009, my girlfriend was driving my car and was hit by an unlicensed driver. The police department determined it was the other driver's fault, and she received multiple citations. No citation was given to my girlfriend, as she had right of way. My vehicle was totaled out. Their insurance company was appraising my car as a Pontiac SE, not a Pontiac GTP. A Pontiac GTP is $4000.00 (only 4 on ad in the entire US). They are also claiming the accident is 25% our fault, claiming my girlfriend didn't keep proper lookout and should have stopped when their insured pulled in front of her.

I was involved in a accident in March 2006. By May 2006 my car still hadn't been fixed. I ended up paying 73% of the cost of repairs and I had full coverage. But that's all fine. My complaint is that my car is still not fixed....I recently took my car to another repair shop and they told me that they will have nothing to do with my car, because they don't want to be held responsible for the damage. I've found out that the initial appraisal didn't have all the repairs needed listed. I have be driving with a cracked transmission casing, a broken motor mount and only God knows what else.

On 06/06/06 we filed a claim with American Access Casualty Company, 1S450 Summit Ave., Suite 230, Oak Brook Terrace, IL, 60181, following an accident with Armando Vasquez on 05/19/06. We filled in the required by the company form and submitted the requested paperwork. An estimate in determined by American Access collision center Impac Collision was done on 06/19/06.