American Access Casualty Reviews

This insurance sucks!!! Don't get this insurance... RUN. I got in a car accident last week of June, called the insurance to make my claim etc.. They were answering pretty fast and being on point until one week later they stopped responding to my phone calls. After three weeks of my car being crashed they finally called back to see where I could take my car to fix, I chose the body shop near my house. They said okay perfect that they will call them to let them know.

Hit and run by its insured driver in mid July, 2021. Got the plate number and called 911 and filed a police report. Filed claim with AAC and moved slowly but smoothly. Today just got a call and promised to move forward. Just thankful that my car not badly damaged and the other party neither I guess, but probably around $500 or less repair for her to make it run.

I have called this company numerous times trying to get information on a car that was in an accident. Clearly the car was totaled as it's an 2006 Lexus IS with well over 200k, but without even sending an adjuster to see the vehicle American Access Casualty decided to write a check in the amount of $800.00 which is absurd. The body shop where the car was towed also expressed his concern for the lack of interest in handling the claim in a professional manner. The body shop owner called American Access Casualty to make a claim for a supplemental check. Only then did American Access Casualty assign an adjuster to go look at the vehicle in person and determined what we all already knew that the car is deemed a total loss.

This is the Worst Kind of Company I ever dealt with it, This Kind of Company Should Never be in the Business or Kicked out of Business for their Worst Services. Never Pay their Claims, Never Called you Back, No Response. Never Take Responsibility. Their Adjuster are Extremely Rude and Stupid. Don't Recommend to anyone to do Business with them.

My jeep was door dinged in a Walmart parking lot. The person tried to run which I got her license plate. Called the police, made a report and the officer tracked her down and got her insurance information which was American Access Casualty. 6 weeks have went by which I have done everything I needed to do in order to get her insurance to give me a payout to fix my jeep. I was quoted over $900 from a body shop to fix the softball dent in my fender. Her insurance quoted me $700 less to fix.

This insurance sucks! I can't believe they are in business. They don't help the client out at all. They should be reported to the Better Business Bureau. Lawsuits should be filed against this company. Worst insurance ever!!! Stop.

I am now seeing the horrible reviews for this company are valid. My vehicle was hit by a driver insured by this company on November 17. The driver went straight In the turn on lane as I was in the turning lane to the right of him. He hit the side of my vehicle, smashed my door with is ne unable to be opened from the inside.. My daughter hit her head and shoulder as the vehicle slammed into my car. I sent photos in as requested the 1st day a week later. There is no communication from the claims adjuster, phone calls and messages to the claims adjuster are not returned, text message are replied from the claims adjuster "I will call you you shortly" with no call backs.

My vehicle 2017 Suburu (mostly driven by daughter Samantha) was parked on private parking lot by condo's apartment. Mr. ** operated a red pickup truck (insured by American Access) struck my parked vehicle. Initially, Mr. ** related he wants to pay for damage caused and asked to get estimate. After I got estimate ($1,600) Mr. ** related he doesn't have that much money and needs to file claim with his insurance. Mr. ** did indeed file claim and I was given claim # **. I contacted American Access adjuster (Daisy **) and provided all the information she asked for in relation to this claim.

On thanksgiving night headed home. I was at a stop waiting to cross the road. It was snowing pretty good. Two or three cars turned the corner without any problems. Out of the corner of my eye I see this car barreling around the corner and slams into my truck destroying driver's door and cab door. She of Latin decent gets out and says her wheels wouldn't turn. That's because she was going way too fast in the snow to turn a sharp corner. She gives me her insurance card and of coarse it's out dated. She admits to my adjuster she was too fast around the corner. Now I'm dealing with this adjuster from American Access and she's a real winner. I have one car. I tell her she or the company they need to rent me a car. "Oh no, no, no. You rent it and we will pay you back." WRONG. Jack your company is responsible for renting me a car. I don't have the funds. I'm busy as heck and need a car to go to work.

In July 26th my car was in a flood. I towed my 2014 Dodge Journey to dealership where they determined motor broke due to water damage. We are in Dec. And they keep declining my claim stating it's not water damage. Dealership stands its ground that it's water damage but insurance keep saying it's not. And here we are stuck with no vehicle. We filed a complaint with the Texas.gov tdi. Now waiting on a outcome.

This jerk (who only spoke Spanish) backed into my car on 7/20/19, It occurred in the Jewel-Osco parking lot on Elmhurst Road in Des Plaines, IL. Would you believe this "accident" has still not been resolved? His agent (someone named Kari) insists I have to call her, because (he is giving a different version of what happened that I gave.) Does not surprise me at all! Just read the other reviews of people who have been forced to deal with this outfit! First, he hands me an outdated insurance card for this outfit. I wrote everything down for him--he did nothing but stand there talking in Spanish. I reported the accident to State Farm Corporate that evening after it happened.

I was rear ended by one of their insureds while my car was sitting still on I35 on 9/3/2019. Sent photos from the scene the very next day, I was then told they had to speak to their driver before deciding liability. The next call I received was from an Appraiser on 9/9 asking where the vehicle was located. I had already emailed the adjuster the day after the accident of its location. I called her back yesterday to ask when it would be looked at so that repairs can begin and she advised for ME to call them. I left a message for the appraiser on 9/11, did not hear back from them so I called them back again and they advised someone else was assigned and would be looking at it.

Was rear-ended at the car wash and customer service was terrible and whole process took forever. I would never want this company as my insurance! They were rude on the phone and in email. Also, after my car was hit they wouldn't even process a depreciation claim worth more than $100.00! Just a joke of a company.

This morning I was hit by an insured driver of AAC. After reading these horrendous reviews I hope this is not my case. I filed my claim today and will give them the benefit of doubt. Will keep you all posted. So far the customer service rep was rude and laughed during her questionnaire while I was still shaken up by the 3 car accident I was involved in.

I was in a car accident about a month ago. Even though I was at fault, I did everything I had to do. Well, let me tell you this so call "insurance company" is the worst of the worst. If I could give them no stars, I would. My adjuster, Patricia **, never called to tell me that the estimator Kristin ** had seen my car and had an estimate. I found out by calling Fredy Kia that the appraisal was ready. I then on the appraisal report that the Ms. ** was planning on approving an aftermarket hood on my 2018 Toyota Camry. I was livid because my car is not old. I called Patricia voicing my concerned and she did not listen to my concern. She just kept talking that it was the company's policy.

First advice for anyone reading the reviews of AACC - ignore any review which has more than 1 (one) star. Had an accident with person insured by this company. I'm in the month four of dealing with them. The accident was caused by driver insured by AACC - police report was made, clearly stating whose fault it was (not mine). Every time I call no one answer. I leave messages no one return any phone calls. I call and talk with the customer service. Tell them I want to talk with the manager. They said no. I am not allowed to talk to the manager. I have been calling the past four month leaving messages and they said I have to leave another one and if no one has call me back in 2 days, they can transfer me to the supervisor. When I call back in two days they said I have to wait another two day. That's what they have been doing to me.

First advice for anyone reading the reviews of AACC - ignore any review which has more than 1 (one) star. Had an accident with person insured by this company. I'm in the month three of dealing with them. The accident was caused by driver insured by AACC - police report was made, clearly stating whose fault it was (not mine).

There is a person a person name is Daisy **. She is a adjuster that thinks that the people need to be waiting for her and is very rude and expects people people to be nice when she is rude. She needs to do her job efficient and fast. People pay for a service that is not free and because of the people that pay deserve more respect from this adjuster. Don't expect the people to be polite if you are not. This also is the supervisor the manages the this person or division. This person work at Downers Grove IL and should not work at any insurance company. Very poor people and ethic relations. Will not refer this company to nobody. This is a triple fff company.

We own an auto paint and body shop in Texas and have recently repairs two vehicle that were paid for by American Access. In both cases, the appraiser was almost impossible to reach and took 7 to 14 to handle supplements and the adjuster did not pay the supplements until we repeatedly contacted them letting them know that all the repairs were complete and no vehicle would be released without payment. In our twenty years of doing business with insurance companies, American Access Casualty has the absolute worst to deal with even for our customers.

They are not going to pay for for claims put in. I own a 2018 Toyota Camry and they took the tires and rim. I did everything I was supposed to do but this insurance company didn't do anything but lie each time I call. It's been over a month and still have not received any kind of help. Good thing I could rent tires otherwise they would have towed my car waiting for them to honor the claim I filed. So don't waste your time with this company 'cause all they will do is lie to you. This company is affiliated with Amtex insurance so let me know if any one know a good lawyer.

I was rear-ended by their insured and they claimed I was 50% at fault. I took their insured to small claims and got a judgment because their insured told the judge she was 100% at fault for the accident. American Access flat out lied about the insured claiming I somehow helped cause the accident. They also said that their insured did not ask for defense for the claim I filed against her.

Do not get involved in a hit and run with a customer of this insurance! It doesn't matter if you have a police report. They don't care. Just because their customer claim "he wasn't involved". The company won't pay and take over a month to response or follow with you. The other person who hit me left me on the freeway unable to move and they denied the claim. This company has no customer service whatsoever.

I was involved in a motor vehicle accident in October 2018, less than 3 months after purchasing my 2018 Honda HRV. The right front of my HRV was heavily damaged. I have been passed around from one adjuster to another, I was shorted on what I should have received for the rental car I had to have, and now I have been battling trying to get my diminished value claim paid. Without the help of Iris ** in your litigation department, who I was familiar with due to the law firm I worked with represented your insureds, I would not have gotten anything handled. My overall experience with American Access has been horrendous. I want the remaining monies for my rental and my diminished value claim paid up before the end of February 2019. NO EXCEPTIONS.

I hit a deer on 11/2/18 and just now got my vehicle back 12/11/18. They had my car towed to 3 different places and 2 states. I called relentlessly and finally was able to get my car back after driving an hour and a half away. I want sure that the vehicle I picked up was even mine. It was not fixed properly and had damage to the vehicle that was not there before the accident. The work that was done to my vehicle is so shotty and cheap. I took photos and sent them to American Access only for them to say they weren't going to make it right. I have had insurance through this company for 7 years and carried full coverage, first claim ever, and this is what I get? According to other’s experiences, I am not the only person this has happened to. Their Google reviews are just as bad. I am also making a claim with BBB.

It has been a week now and AACC has done nothing to repair the damages their client did to my car. Not only have they tried to nickel and dime me for the damages - they had the nerve to ask me to pay out of pocket for a rental car. I have been calling AACC all week to get everything resolved and NOTHING! The person who has been giving me the runaround is Genevieve ** and her supervisor is Chris **.

On October 9, 2018 an insured of American Access Insurance Co. sideswiped my car in a shopping center parking lot. The driver was a 16 yr. old girl driving with a permit. Her mother, who doesn't speak English, was in the passenger seat. I took down all information and took a picture of her permit and her insurance paper. They didn't have an insurance card. Both parents and both of their cars were listed on the paper. It is my understanding that those driving with a permit do not need to be listed on the policy. The driver apologized. I IMMEDIATELY called American Access and gave a recorded incident report. I was told that I would hear from an adjuster within 24/48 hrs. I heard nothing.

I got rear ended and the hit made me hit the car in front. My front end was all damaged. They said that they are only liable for the rear only. I just wanted my car to be fixed how it was originally. Customer service sucks. Very Rude. Tirza ** at ** is not very professional. Next time I rather call a lawyer first before dealing with this company.

I had an accident caused by the rain when I was making a turn going southbound and I slipped and hit a curve, nothing major, broke my wheel, axle, etc.. They had changed my title to "salvage" without telling me FIRST or else I wouldn't have kept the car. I was carless for about a month or so. When I would call and call to contact the agency and reach my agent, my calls would always go to her voicemails, never answer me, never returned my calls... so unprofessional. Not only that, but I come to find out that they wrote a report about me saying I was driving while intoxicated WHEN I WASN'T EVEN DRIVING THE CAR!!! NO proof whatsoever. RECONSIDER before having them as your insurance.

I had to deal with this company because one of their insured driver hit to my car which cause my car total loss. It's been more than two week without my car. Try to hold one of their agent (Daniel **) over two week. Give him call. Never answer or return phone call. Finally I am going with my lawyer to lawsuit them. For my advice who facing this kind of garbage insurance company go with your attorney.

This company will give you the complete runaround and change your policy amount each month! I went from paying $203 to $238, to $248 to $289, all because of agents giving me the incorrect information. My policy increased each month due to “equity.” I have been misinformed of due dates by several agents and when calling to make a payment told that I have to pay more because my policy needs to be reinstated. I am not sure if the customer service and underwriting department is simply ignorant or trying to get more money for the company. One representative in particular by the name of Hannah is beyond rude and nasty and over talks you to get her point across regardless of the situation you are trying to explain. Save your time and energy and go with a more reliable company. God forbid an accident occurs. It would be a nightmare to see how that would be handled.