American Home Shield Reviews

Have been having problem with the a/c for the last 6 months. Repeated service calls and no one fixes it. Finally one a/c expert tells me the unit is shut, needs to be replaced. It has been 100 degrees here and we have an elderly person in the home. They tell me they need one more opinion and they will replace. They send the guy who was there three times, and he states it is not the a/c. Some ridiculous beam is rotten and the a/c is tilted. Meanwhile it has ruined a piece of my ceiling. I know this is not true since I had two professional home inspections done in the last two years, one as recently as June 2015, and I called that inspector. He unequivocally says, this is not the case. I have been on the phone at least 5x, waiting for hours, and can't get thru to talk to anyone, meanwhile, no a/c and this person is suffering. Currently on the phone for over 60 mins, and still no answer.

We've only used AHS once and they were easy to contact. Submitting a claim was also easy and they sent out professional and courteous contractors to do the repair.

I have been with AHS for over three years and have made 4 total calls so far. Only one of these calls had a satisfactory outcome - related to the fan going out on the inside unit of the HVAC system. The last call has been particularly trying and frustrating for me. My AC started to go out in mid-Jul with intermittent cooling and towards the end it totally died on me. I placed a request on Friday (Jul 25, 2015) and didn't expect to hear from them until next Monday based on their policy of "someone will contact you within 24-48 business hours." So we suffered through the weekend and were hopeful when the contractor actually came by the house before end of Monday. Turns out the outside unit fan motor had gone bad. They tried to swap with an after-market motor which ran for a short time and died. I was told they would need to get an OEM fan motor for the outside unit.

We haven't had any problems with AHS and the contractors they send. I filed a claim online recently for my refrigerator and dryer and all's good after the service. They are reliable.

When we came home from vacation, our pool man said there was a valve that was broken so he had to shut the pool down. We called AHS and Expert Pools called us back on Friday and sent somebody out here on Monday. When the guys from Expert Pool called to tell me they had to get the part and try to be back by 9 this morning, and that didn’t happen, I called them up and the person who answered the phone was a bit confused as to who I was. But after we hung up, within 10 minutes, they were at our back door. It must have been some communication problem there. But other than that, they were fine and fixed the pool. We’ve had Expert Pools out once before and they did a good job.

As a Realtor who purchases home warranties for clients, I am no longer going to recommend this company. I have a policy with these guys and have seen their customer service go downhill. They want to rely 100% on online requests. However, I have come across a very poor vendor that I asked to be removed from my vendor list yet I got assigned to them again. They never called in 24-hours and they lied to AHS saying that they never received the request. AHS customer service said they won't re-assign the vendor and they need to resubmit the repair request. Now my broken appliances will remain broken for another week. Meanwhile, I have Sat on hold trying to talk to them for over two-hours and have gotten nowhere. BAD SERVICE and WASTE OF TIME and MONEY.

I filed an online request for service on Saturday, August 8, to repair my broken A/C. It's my understanding that I will receive an email response from a service provider within 24 hours. It is 11:31 am on Monday, August 10, and I have not received email notification regarding my request. I called the American Home Shield office at 8:00am this morning, was on hold for 20 minutes, then disconnected. I have not been able to reach them by phone. I also contacted them through their website, requesting a phone call, and I have not had any contact from them.

My air conditioner was making a noise so we filed a claim with AHS. It was terrible. The contractor just told me that they don't take care of noises, and that was it. I called AHS and left them a message but I never heard back from them. So I called the contractor again and let them know that the AC was still making the noise, and that I needed to remember that my coverage doesn't cover noises. The contractor went and rattled a few things. The AC made a noise for a few more days and then it stopped. So I haven't done anything else about it. My past experiences with AHS have been better and I'd still recommend them. However, I've had a couple of their contractors tell me that I shouldn't have AHS and go instead with Old Republic since they cover more.

My 85 year old mother has been without AC for 4 days in 105 degree weather. Service dept. did not request expedited/emergency service. Said they had 4-24 hrs. to contact us regarding this. By the way - weekends are not included in the 24 hours. Would not waive the fee for a REAL 24/7 service to come out. Talked to service 6 separate times. Emergency service is for NON-CONTRACT only customers on weekends. What are we paying for? Had to request a Manager who also has another 4-24 hrs. to return call (no weekends). I am furious. DO NOT USE THIS COMPANY!!! Did you notice how hard it is to get to the reviews?

I've had AHS for about 15 years and my brother has them too since I suggested he get it. However, he said the earliest he could get an answer was 20 minutes on the telephone which is terrible customer service. They advertise it on television and they're getting a lot more business and they don't have the personnel to handle it. I would give them a perfect rating but with the stipulation that they're going to do something to handle extra business. Moreover, the deductible is going up to $75 and it was $45 when I started with them. That is a little high and I used to pay somewhere around $500 for my premium, but it's now almost $700 a year which is also high.

Everything was easy with American Home Shield. I had a very good experience with them and there was no problem whatsoever.

I'm very pleased with American Home Shield. The contractors are excellent - very professional, courteous, friendly and knowledgeable. They diagnosed the issue and if they don’t have the part, they tell me that they have to order it and stay in touch with me if it’s gonna be a couple of days late. I currently have three properties insured with AHS, and I have recommended them to a lot of people.

Despite having honest and straightforward contractors, I'm not satisfied at all with the service I've been getting from American Home Shield. Submitting a claim online is relatively easy, but by telephone, it takes too much time. And I'm definitely not satisfied with the increased pay for the last year. My current contract is due to expire in December and I have every intention to switch to another home service warranty company which charges $60 to $75. I've been with American Home Shield for years as has my mother and my son, but I'm just totally dissatisfied at this point.

I find American Home Shield’s website a little challenging when submitting a claim, but the process isn’t too bad on the phone, just a long wait. I think they’re trying to force everybody to the website. The contractors they send have all been very pleasant, but it takes anywhere from 2 days to a week to get somebody to call. It may be due to the season and the amount of work being done, but I assume they’re low bidders, so they simply don’t have the staff to come right away. Overall, AHS gives good service over the years. It’s just that at times, their contractors are swamped and slow to respond.

There is not really a resolution to the issue, but the company replied and I responded. It is the best warranty company out there as far as coverage. Not everything will be covered, so don't expect that, but it covers stuff and helps you not to worry when times are tough. Its way better than another company I tried, but like I said, you get what you pay for. This is an insurance plan and I have to tell you, some of the things in my house, have been completely replaced because of AHS.

We have been member for several years. Have always gotten things fixed somewhat easily - always minor repairs. Our master bath jacuzzi tub motor stopped working and I called for repair. AHS sent their contractor, Arsenal Plumbing. Arsenal came and removed the motor, saying it had blown and that they would be back the following week with a repaired motor.

We were having problems with our shower drain. It would back-up and then it would release. So, we called American Home Shield, and they've been great. They hook me up with somebody who came out and helped me figure out what is going on, or fixed what the problem is. They're very dependable, and I know that I can count on them to come and get things taken care of. I would recommend them.

The contractors that AHS sent out are mediocre. When you encounter a problem, it takes three weeks before somebody can get out of here to work on it. Then they claim that they fixed the problem -- it'll work for a while and then it would stop working. They keep coming back for the same problem. The online claim submission has been really easy to use, but trying to get the service complete has been a nightmare.

I filed a claim with AHS when I had a leak in the garbage disposal. There was no difficulty in submitting the claim and I didn't have to speak to anyone. The contractor they sent was very pleasant. They answered all my questions and the work was done expeditiously. Everything has been working again.

They sent out a plumber who measured a "too high" 60 psi water pressure and hence denied an obvious water line repair. Of course, normal is 60-70 psi. They demanded pay for 2 (two) visits where nothing was done and, for 6 months, denied me service, because I did not pay the "service call". My demand for refunding the premium was denied. That, my friends, is fraudulent practice. What I keep hearing and also experience myself with a different house is, that after a 2 years, SUDDENLY, EVERYTHING IN YOUR HOUSE IS "OUT OF CODE". The above experience confirms that. Try to cancel AHS - first of all, your cell phone runs out of battery power - do it from your home phone. And second of all, they direct you to the wrong department a number of times. Don't give up, but be prepared for hours and hours on the phone.

I've had several home warranties with American Home Shield and for the most part, they all have gone smoothly except for the last one that I placed in which case I was a little bit disturbed about how it was handled. I also got the impression that the scope of work was something that they didn't want to take on. It wasn't a simple job. It was something that required a little bit of more difficulty and most plumbers don't like working on the houses. They had the ability to arbitrarily make a decision that will affect whether or not the work would get done and there was a reason why the claim was denied.

The contractor that AHS sent for my dishwasher was very professional and solved the problem as fast as they could. AHS is excellent - highly recommended.

American Home Shield has a really easy claim process, and it's been a fabulous experience. I had no problem in dealing with their claims rep and the contractors that they sent out were very fantastic. Overall American Home Shield has been very professional, prompt, answered all of my questions, and did everything very fast.

The only thing that I do not like about AHS is they do not take care of wire issues. I had to call an electrician when I had wire issues with my and my son's bedrooms. Other than the little minor things, I brag about AHS all the time.

So far, we're very pleased with the service we got from AHS. We've had two experiences with them. First one was when they came out to replace the heating air conditioning unit and it went really well. The other experience was when the motherboard in our dryer needed to be replaced. AHS took care of both scenes. It has been a positive experience.

In my most recent claim with American Home Shield, a part that AHS had installed for the previous renter rusted and needed to be replaced. Before the vendor came out I told AHS that I don't think I should have to pay again for a part that was initially not installed correctly. They said not to worry about paying the deductible that when they get the claim they'll review it and decide whether or not to waive the service fee based on the circumstance.

American Home Shield has great contractors. Overall, I've had an excellent experience.

Our refrigerator stopped being cold and eventually American Home Shield replace it. It was a very easy process and their people were very knowledgeable. knew exactly what the problem was, and set the replacement process in motion. Everything's great since then.

It's extremely easy to submit a claim to American Home Shield. I go online and explain the situation. They email back a service provider that will come and I’m contacted by them and it works seamlessly.

American Home Shield provides comfort for families that don't have finances to pay for a big job all at once. It was easy to file a claim with them - they were very helpful and friendly. Most recently, we had someone come out to unclog some pipes. He double checked what the issues were, and because there were several areas that needed attention, he had let us know for each one how it was working and we didn't have any problem. After the repair, everything's been good.

Most of the time, submitting a claim with AHS is pretty easy but it becomes iffy during holidays. So far, all the contractors that they've sent out to us have done a good job. However, I am not sure if it's cost effective to pay $50 a month plus the $75 when the contractors appear. When I first began with them, it was not that expensive and now, it keeps getting more and more expensive so I'm not real sure what the cost return is. Generally I've had good experience with AHS except for the expense so I think I'll drop it.

Our Kenmore dishwasher wasn't working correctly so I talked to someone over at AHS and a Kenmore rep came out the next day. We liked him, he was really sweet. He even gave us some new tips on how to get my dishes cleaner, like changing the type of dish-washing soap and using those little packets instead of liquid. He also said that if we put a cup of vinegar in with the cups and glasses, it will get rid of the hard water stains. There was no way to fix the dishwasher though. One side has broken in an attachment where silverware are put. Kenmore doesn't make that part anymore but AHS would have replaced it had they made the part. It wasn't AHS' fault so we're good. We just probably need to get a new dishwasher.

Submitting a claim was easy. The contractors were professional, but they have been out here five times for my dishwasher and fixed the same problem. I got the dishwasher in 2001 and the contractors keep telling me that I don't take the dishes' dirt good enough before loading it to the dishwasher. But when I do my dishwasher, I had practically washed my dishes before I even put them in and they're pretty clean already. The truth is the dishwasher is just there to sterilize the dishes more or less.

We ended our relationship because I sold my house but I liked them. 90% of the contractors they sent out were very good and there was only one instance where I thought I had something covered and it wasn’t. With regards to their customer service, in the three years that I had AHS, my complaint was that it took a long time to reach them because they're very busy but other than that they were fine. I would recommend American Home Shield to my friends and family and I will get back in touch with them when I buy my next house.

I'm happy with American Home Shield. I’ve called them a while back and they did fine. My experience with them so far has been okay.

We had a problem with the refrigerator when the water wasn't dispensing water. We filed a claim through the AHS website and it was easy, couldn't ask for anything better. It was Monday that we got a call from the contractor to make an appointment. He seemed not from a major company. He was like from a mom-and-pop place but he was nice, friendly, professional, and clean cut. Now, our fridge is in perfect performance. With the repairs that we’ve had, AHS has been a great value for us. I work for Sears and we offer something similar, and I honestly think AHS does it better. In fact, I have recommended it to friends.

With AHS, I called them and they got in touch with whoever deals with the problem I have, and within a week they sent out someone to my house. So far, the technicians they sent out have been very good and I haven't had a problem with them. AHS is great!

We've used AHS a few times and we've been satisfied with their service and reporting procedures. It wasn't also difficult submitting a claim through them. We just told them our troubles and they set us up with somebody. Then the contractors that came have all been very polite. Our most recent claims were with the dryer and right before that, our air conditioner. The dryer operates now and the air conditioner is working fine, too. We'd recommend AHS.

American Home Shield came when they said they would and fixed what was wrong. They were very nice and did what they were supposed to do. They've been good.

I had a problem with the air conditioning so I submitted a claim with AHS. Everything was great -- I had no issues. The technician came and was finished in 40 minutes. He was very professional.

I had American Home Shield before but I dropped it. Then, I picked it up again and so far it's been okay. My recent claim with them was for my refrigerator. Everything's fine with the claims process and the guy they sent out to work on it was wonderful. After the repair, the refrigerator has been working great. So at this time, I'd recommend American Home Shield to a friend.

I had an air conditioner break on one of the hottest days of the summer. Have been with American Home Shield for almost 10 years (never really needed for major repairs). It took 4 days for someone to come from Quality Air HVAC. It took 2 days for them to decide to replace the 25 year old unit. I'm going into the 3rd week and my air conditioner is still not fixed! Both American Home Shield and Quality Air have been useless.

I am very satisfied with AHS. I have had troubles, reasons for them to come for different things and they have been great. The last one though, it might have been a little different and a bit of a misunderstanding with the people that came in to do my air conditioning. The coil was dirty and I had to turn it off and it was pretty hot and it took about 10 to 12 days before they came to get it done after the first visit. I tried to call AHS several times but they all were very busy. However, once it was done, it was great. A young man came in and got it done in no time. He said they were sorry and so it worked out well. That was one negative incident of several that had been outstanding. So generally we're very happy. I have shared with my friends about the experiences that we've had with AHS.

We very much like AHS so we renewed it for another year. We've used their service quite often in the last year since we've bought our home. My recent claim was on our sump pump in the basement. It quit working and I called AHS and they contacted a contractor who called me. He came out and replaced it. I gave him the $75 and he gave us a new sump pump and it works.

I've had American Home Shield since their inception. As a matter of fact, in the past couple of months, they replaced the dishwasher for me. It took me about two months to locate a dishwasher that would fit inside of where it was to go, but I'm more than pleased and I'm glad I went through all that because it's a Bosch dishwasher. I wouldn't buy anything but a Bosch. AHS has always been courteous to me. They were very accommodating in waiting because I said I'm having trouble finding a dishwasher that can fit inside that space and they said, "Don't worry about it. Take your time."

We've never had any problem with American Home Shield. It's been fine so far.

My air conditioner went out and I called AHS. They sent somebody out the next day and took care of it exactly as they said. I was really satisfied and since then, my ac has been working fine. I'm happy with American Home Shield and I plan on staying with them.

American Home Shield was very easy to work with, professional and gets the job done. When we had a problem with our pool pump, I submitted a claim with them online. The contractor they sent was great. He called right away and was able to fix the problem within a week. Since then, the performance of the pool pump has been fabulous. Just last week, the ceiling fan in our living room isn't working so I submitted another claim to them online. It was very simple and easy. They have scheduled someone to come out. The contractor already contacted me and we talked about it. He's researching some information and is going to get back to me.

Every contractor has been good except one. The work was supposed to be expedited but he didn't do the work so we ended up having to go back to the original contractor that AHS had scheduled. So the work wasn’t expedited, it was just back to the regular schedule.

I am truly grateful for the fast response, professional service, and peace of mind I get whenever I need AHS.

I am a long-time customer of AHS and my overall experience with them has been positive. They've been responsive, and so far, I don't have any problems with them. In fact, I did recommend them to friends. I've had some issues but it's mostly been about the nature of the machines that are being serviced. Also, the only negative I have with AHS is that it takes more time because of the process that you have to go through. For instance, if my air conditioning unit is out, it takes more time than if I just called my regular vendor and had them run in and take care of it. But by the same token, I like the insurance aspect of it.

Our AC broke down during a Texas heat wave. We used the online system to fill out a service request, yet by 10:30am no one had contacted me from the vendor. I called Airstar myself. The vendor said they might be able to squeeze me in, however I notified them I had a Dr. appt from 2:15-3:15, if it were at all possible to work around that. They did not come today and now the soonest appt they have is on Monday! That's 4 1/2 days with no AC with 105 degree plus weather outside and I have a toddler at home! I tried calling American Home Shield to see if we could change vendors or get an emergency appointment scheduled. They said because I canceled the appointment with the vendor (WHAT APPOINTMENT??) and I did not make myself available, it's my fault. Due to POLICY they will not change vendors for me. WELL THANKS A LOT AMERICAN HOME SHIELD WHILE I SIT IN UNSAFE HEAT CONDITIONS IN MY HOME!!!

Last 2 times I need repair work done the contractors called back at the 24hr required time but nothing else happened. No live communication -- nothing got fixed. No concern for the customer both by AHS & their contractors. I just want to cancel my contract - not satisfied with the service.

I called in a claim with AHS for an A/C repair and their reps were polite and courteous. Since the repair, I haven't had any more issues with the A/C. AHS has been prompt in addressing my claims and got the work order turned in to the people who I needed to come out. I haven't had to wait no more than a couple of days at the most. So far, I'm pleased with them. To me, they're the best thing since sliced bread.

Quick, simple, hassle-free!

My microwave wasn't heating up so I filed a claim online and there wasn't any difficulty at all. AHS called me back to set up the time. Then the technician came, found out what the problem was, and then he had to call in for a part. So we scheduled another visit the following week. A different technician came out and put the parts in. It went very smoothly and was a lot quicker than I thought it was going to be. My microwave's been working great since the repair. Everybody at AHS was very professional and efficient.

I contacted AHS regarding AC not working and was told vendor would call within 24 hours. After 29 hours and no response I called AHS to ask for them to assign a different vendor but they refused; said they only had one vendor in the area. Rep would not even discuss looking at other vendors to take care of the problem. When I asked for her supervisor or someone at AHS who could authorize or offer a better solution, she said no one else could do that. I asked for contact info for the owner and was told she didn't have it. So forget customer service and trying to keep the customer happy. Evidently they don't want my business. I am seriously looking at cancelling the contract. I do not recommend this company!!

Rite Temp A/C, Wayne was great. He explain all things, he took his time to do it right, he is one of the best. Also on every time, office call me quick and fast.

I would recommend American Home Shield. They're very good.

I contacted the warranty department by phone Friday eve about 10pm as my a/c unit had quit working. I received an immediate email with the contractor's name and then a follow up recorded call the next morning at 8:02am stating the contractor would be calling me with an appt time soon. By 9:30am I had not heard from the contractor. It is August in Phoenix AZ where it was going to be over 100 degrees that day.

We give them a call to let them know when there is a problem and American Home Shield would send somebody out. They were good and I was happy with what they did.

I recently called AHS to file a claim for our air conditioning. That went easy and the service went quickly and smoothly when their contractor came. I was really happy with that experience.

AHS came with our house purchase. They were good on claims and I've had good interactions with their technicians. However they have not addressed our air conditioner problems. What they have done is piece together an air conditioner that hasn't been doing the job. They should say that the air conditioning unit is well beyond its functional use, but I think AHS' goal is never to have to replace anything but to fix anything that they've got-- whether they fix it well or not. We finally gave up and bought a brand-new air conditioner and things are much better. From my standpoint however, it would have benefited AHS had they help me buy a new air conditioning unit as there will not be any claims against it for 10 years due to the extra warranty. Still, I would recommend them to a friend for low level services.

My recent claim with American Home Shield was on a swimming pool pump, and it's been wonderful. I've been with them for almost 25 years now, and, at this point, everything is going along just fine. I would recommend them.

Friends told me about American Home Shield. I also heard that they are the best so I went with them. Everything's been excellent. They have very knowledgeable technicians. Repairs have been excellent.

I had a hard time lighting my water heater so I submitted the claim to American Home Shield over the phone and it worked out really well. The contractor came in, explained things to me, went right to work and solved the problem right away. So far, I've been very happy with AHS.

I found that American Home Shield is very expeditious in its handling of claims. The claims representatives do work very hard to make sure that things get done. I have no problems submitting claims and getting reimbursed.

Contractor was very concerned to resolved the problem in a timely manner. He tried multiple times to reach me by phone but due to technical difficulties was unable to reach me during normal hours. He made a trip to my house to reach me, then worked on the air conditioning problem. An exceptional service technician.

I got the seller's AHS plan when I bought this house and also have them on my rental property. It's been great on my rental property and has helped me out tremendously because I got a wide-range plan that's fit for a rental property because I never know what was going to go wrong. One of the things that I had called and asked for the rental property was that the ceiling fan is kind of loose from the ceiling. It's crooked and needs to be tightened up. Also, the tenant had said one of the electrical outlets in the master bath was not working.

When we bought a house 40 years ago, it came with American Home Shield and we've been with them ever since. I call in when I have claim, tell them the problem, they tell me who's going and within three hours, somebody calls to tell me they'll be out. AHS has been great and has good people, but they need to lower their co-pay or give senior discount on the monthly price since we're seniors now.

I got behind in my warranty payments because my bank card was being compromised and each time I would call it was a different amount so I started sending 3 payments. I went on vacation thinking I was 1 payment ahead and I was except they cancelled my policy and never informed me nor did they return my payments. I came back and called to have my A/C serviced to find out I had no policy. They told me they wanted me to pay the full amount of the policy and I declined so I was told they would process my refund and send the money. I have never received that to date and it's been about a month but it was cancelled in June and I constantly received past due letters in the mail. I just want my money which is about 350.00. I don't know if you handle this so I will call the BBB tomorrow and see what they say. Thank You.

I called American Home Shield during the first week of July because my 20-year old air conditioning unit was becoming less and less effective. They assigned a company called A-US Air Conditioning of Texas which eventually came to my home four different times: the first two times attempting to repair the 20-year old unit, a third time to replace it (and taking four hours to make the replacement unit operational), and a fourth time when the technician cleared out a condensation line and told me that otherwise the unit was operating properly despite the fact that daytime temperatures inside my house never dropped out of the low to mid 80s. I have spent hours on the phone on hold, paid something in the neighborhood of $800 for freon to charge both the old dying unit and the new one, and lost several hundred dollars in billable income because I had to stay home from a freelance assignment to meet with a/c technicians.

I went online and submitted a claim with AHS last month. They gave me the number and about a day or two later, a contractor who was gonna do the work set up the appointment with me. He then came in and replaced the garbage disposal. However, some of my fittings under the sink got a bit loose and started dripping after he put the garbage disposal in. But I was able to fix that myself so overall, I am very satisfied with AHS.

We used American Home Shield once and it worked out pretty good. I've since recommended them to other folks that have actually signed up and used it. Submitting a claim is very easy. Regarding the people they send, they initially sent a company out that was terrible, because they were lazy and didn't want to do anything. But they sent out another company that's been great and I've been able to request them each time, and there hasn't been a problem since AHS sent them. They know what's going on and the equipment. I finally got a company that I actually like. It's been very good with AHS.

Everything has been great with AHS. My most recent claim was with my AC unit and it's now working perfect. I would recommend AHS, I already got two referrals.

My experiences with American Shield has been frustrating. I have had the policy for almost a year and have put in one service for my garage door (which is covered) but when the service person came out, the issue was not covered... Okay, strike one. I put in a service request for a repair yesterday - no call from any service provider after 24 hours. I called the company, no appointments for over a week. I called American.. waited on hold for over 30 minutes, was told that I would be called back within the next 24 hours... by the American Home Shield Rep to let me know who will come out to service - meanwhile my appliance is still not working and no one is scheduled to come look at it... another day passes. Argh!

I've had excellent interactions with technicians sent to our home. The guys who came for the air conditioning were outstanding. We've had American Home Shield for ten years now, and we recommend them.

I have only had a contract with AHS for a few months. Just recently, my ice dispenser built in to my Sub Zero refrigerator stopped dispensing ice. I called to check coverage, verified it, and placed a claim. I was assigned a vendor who does not service Sub Zero. They called AHS to point that out, but AHS did not reassign the claim. I called in and spoke to another representative who assigned it to a new vendor, again a vendor who does not service Sub Zero. The third time I called, each time I wait on line for a very lone time, they assigned it properly. He came out, said he had to order parts, and they would call when the parts arrived. No call.

I would recommend American Home Shield to a friend. They've usually responded quickly and have been very professional whenever I submit a claim. They also fixed the problem.

I've known about AHS for years. They have a national presence and have been an established company. I've used them before and they offer competitive price. So, I decided to go with them. When I submitted a claim with AHS, I did it online and it was easy. Then, I had a call back within two hours from the service contractor they indicated, and made an appointment. The technicians arrived on time. They did the work that they agreed upon and I'm satisfied with the repair. In fact, I've used the technicians before when I had a similar claim a couple of years ago. So, my experience with AHS was perfectly fine. I have recommended them to a friend previously and I'd recommend them again.

Dishwasher is broken for over 8 weeks already. 2 contractors tried to fix it. First did not know what they are doing at all. Took 5 weeks to send second one, who told that they cannot fix the problem because it seems old appliance and not fixable. AHS promised to send a 3rd contractor... still no word. Every time calling AHS takes 2-3 hours on hold on a line. Still problem is not fixed. Seems they just waiting to stretch the time so our contract will expire so they will wash their hands. Very unprofessional. Never will sign contract with them again.

I have had nothing but problems with them. Took over a week to replace a water heater in my home. Even worse is their phone customer service. Put on perpetual hold and transferred around from one department to another to only be put on perpetual hold again and again. No one ever picks up. I have had it and tried to cancel. No one will complete this when someone finally picks up. No supervisor or manager will answer the phone. They are the absolute worst company I have ever dealt with. Now on day three and four hours on the phone and no one will cancel my warranty. Sent an email and no response to that either.

My only complaint thus far is that even though I'm paying my co-pay to the vendor at the end, they are still billing me for it. Hence, I have to call to get that adjusted. But, aside from that, everything else has been good with American Home Shield. The contractors that came out were awesome. One of them even came out and told me it's basically user malfunction; but he showed me what to do with the air conditioning system, what I needed not to do, and what I needed to do better. They are very great and professional people.

I liked how my garbage disposal problem was taken care of and repaired quickly. However, it has already been over a month since they came in and found that my water heater was damaged and still has not been replaced yet. I still haven't heard anything in regards to it. But, submitting a claim to American Home Shield was easy, and their contractors answered queries very well so I have already recommended them.

I use AHS when I have a problem and also for preventative reasons. So far, I'm liking my experience with them. There's no difficulty in submitting a claim and the contractors that they've sent out were good.

I have had American Home Shield for 3 years now and I'm perfectly satisfied with them. Submitting a claim was very easy. I never had a problem with them and any of the contractors that they've given me so I'm well pleased with them. I'll be renewing for sure.

My air conditioning unit needed freon so I called AHS. It was an old unit. The contractor they've sent out to my house was good and now, my AC's working well.

I had a claim for my air conditioner that would not run. I don't remember the date it started but someone came out the next morning after I made my claim. The contractor they sent was great. He was a really nice guy and made sure everything was right the first time.

I submitted a claim for my garbage disposal unit and it went very well. I also had good interactions with the contractor AHS sent. I would recommend them to a friend.

Service done in my air conditioning was nice and I was happy to pay for it. However, American Home Shield charged me $250 twice for the service and I'm not happy with that at all. I'm still waiting to receive my credit card statement to see if American Home Shield has already reimbursed the charges.

Dishwasher fixed in a timely manner.

My wife called American Home Shield and told Customer Service what the problem was. We received an email very shortly afterward with the name of the Vendor that would be doing the repair work on our Hot Water Heater. The Vendor called the next day and scheduled an appointment and on the day of the repair, the Repairman called and asked if was possible to come earlier since they had finished a job sooner than expected. They showed up at the changed time and had the job fixed as needed. They were not only professional, they were very courteous and made sure that we had all the phone numbers needed if for some reason the repair malfunctioned. From our perspective, American Home Shield rocks!

I didn't have any problem submitting the claim for our AC. It worked out great. We were going to be out of town the day the part came in and so they contacted us when we got back into town then sent someone that was great and got it fixed at that time. They're fantastic! I recommended them to my sister so she's got them too and she’s been very pleased.

I have been dealing with American Home Shield since January regarding my washer and dryer. Back at the beginning of the year I had called because they both were broken. The first repair man came out and diagnosed them both, and had them both fixed within 2 weeks. Fast forward to May, they BOTH break again. I call AHS and they book another repair man, I wait a week, no call from him. I call AHS, and they call the repair man to tell him to call me. Well I ended up getting his number and calling him to schedule my appointment. He shows up and tells me the reason they both broke for the 2nd time was because the first repair man replaced the broken parts with USED parts! So I spent another $100.00 deductible for the 2nd repair man to tell me they first repaired both the washer and dryer with used parts!

We have used this company for 11 years. My husband convinced me to continue to use them even after the repairman they contacted refused to come out to fix the well pump in the middle of summer with livestock dependent on that well and my husband a disabled veteran. They finally authorized a friend of ours to come out and then fought to not pay even when I had the email authorizing the bill. I wanted another company and my husband talked me into staying with American Home Shield.

I used AHS for a rental house in Florida that I owned for 4 years. My most recent claim with them was for the AC that didn't work. The service was super simple and easy - fast, friendly, in and out, no big deal. I'd recommend them.

This is the third time we have had a contractor not show up at the house. We had a contractor lose a check and AHS billed us for the service and we had to pay a stop payment on the check. This last time we called the vendor 5 times and left a voicemail. AHS didn't seem to want to resolve the issue. Their solution was they can have someone out in 6 days. I called 3 times to speak with a manager. After holding for 15 minutes, Sergio hung up on me. After being on hold for 25 minutes, I got a very nice lady and she finally found a manager to speak with me. The system hung up on me again. I tried to cancel my contract and it hung up on me. I told the company I had an appointment with the only company certified to work on my washer, and they would not pay for it. I can't even get through to anyone to cancel my contract.

I was impressed with American Home Shield. They did my disposal and came back a week or two later for my washing machine. The people they sent knew what they were doing and fixed my problems right away. They were polite and worked well.

American Home Shield is a joke as a company, I have called numerous of times wanting to cancel due to their horrible service and when I finally get through someone after waiting close to a hour they tell me they will have someone call me back within 24-48 hours. It has been close to a month now and still no call. I also have sent a few different emails on their site and all I get back is "Thank you for your feedback. We appreciate it." They definitely don't read about customers concerns. I am calling again today - on hold once again. Now it's been 35min when the automated machine says wait time will be 10min. I can not wait to not have any ties with this company. My dryer was suppose to get fixed, nothing was done so I had to go buy a new dryer from a company in my city. When they are supposedly they're a "Home Warranty company" all they do is take your money and still expect you to pay a deductible.

I always receive top notch service from the contractors that come out to the house. They are very helpful, and respectful, always walking me through each repair and process.

Submitting the claim for the leak in our HVAC unit was very easy. I described to the contractor what was wrong, and he came within 24 hours and fixed it. I recommend American Home Shield.

I like AHS. They are able to get me appointments set up for requests I need quickly. Their customer service usually is very speedy on what I need. It's not their fault that the company they use may not do 100% on their work. But as far as Home Shield, I have no complaint.

I have been trying to get through to AHS service for 3 hours. I have been disconnected and had to start over. I am now on hold for the third time for 20 minutes. I called sales and a person answered immediately, who said he cannot help an existing customer. Then I tried the website and agent said she could not add emergency to an existing service request although she can do an initial service request.

My husband and I are senior citizens and loyal customers to American Home Shield for about 20 years. The past few years we have had repeated service calls for our heat pump / air conditioning unit. For the most recent service call, AHS assigned Comfort First H & A. They have been wonderful to deal with. Both employees who came to my home were very professional. Problems arose when Comfort First H&A reported to American Home Shield that our unit needed to be replaced. We have always been very happy with AHS, and have even recommended them to our friends. But it seems things have changed over the past few years. I recently had my stove replaced and was told they could not match my color, stainless steel. Since when is stainless steel a color?

I love AHS. I got my parents to re-up and upgrade theirs, and I'm having my niece and another friend to do it as well. I'm a happy camper.

My most recent claim with AHS was for the drain of the garbage disposal of one of the properties that I rent out. I didn't realize that there was a button under that I could push when it wouldn't work, so there was no real problem with it.

I appreciated that the tech American Home Shield sent explained everything very well when he came out. We had an excellent experience with AHS.

I've had nothing but good experience with American Home Shield. My last claim was for my stove and the service contractor they sent were very professional and honest. I have not had any problems with my stove since the repair.

We needed a new water heater so we submitted a claim with American Home Shield, and it was very easy. A company that they sent out took care of installing the new heater. He went and got the new heater, came right back, put it in, and we were all set. I didn’t have to do anything. They were very nice, professional, thorough, and fast.

Two months ago I submitted a claim online with AHS for my leaky faucet. They came out, replaced the bib and now it's good to go. The online claim submission process was good and I like it.

We had a leak with our hot water tank and AHS sent someone out quickly and took care of it. It was overall a very positive experience.

I chose American Home Shield because they had the best reviews. I also like the fact that they fix every appliance in our house. For the most part, submitting a claim with them was easy - except for this last one wherein they can't even get out here to fix my fridge till Monday. But other than that, their representative was great and the technicians that came out to my house have been very good, nice and professional. They got the job done as quickly as possible.

I have been highly discouraged and frankly disappointed in your company. We requested a service with your contracted company (GE) to come and service our dishwasher. The tech and the customer service agent with GE has deemed our dishwasher non fixable. I have emailed now three times and spent hours talking to different reps with AHS to help aid me with a resolution. I have requested a manager to call me three times with no contact. I have spent 75 for a service fee and 400 on a home warranty. AHS is now telling me a part is on our order but GE is stating that part is unavailable and we are better off with a new product (the expert in which AHS advised us to use.) For the amount of money we have spent on services and home warranty and the countless amount of time I have spent trying to come to a resolution.. we could have purchased a dishwasher.

AHS is probably the best investment I've done in quite some time. I've had AC and refrigerator problems and they've taken care of everything with their great vendors. The last issue that they took care of was with the dishwasher since it wouldn't start. I went online, submitted a claim and I was automatically assigned a vendor who called me the following day and scheduled an appointment. He walked us through what he was doing and what he found and he actually had the parts in stock so he fixed it. I would recommend them to anybody that owns a home.

I've not seen a less functional organization. Had them for almost 2 years. First time I tried to use them was 30 days ago. In the middle of Summer my AC unit failed. They offered me dates more than a week away. Four calls later (all with exorbitant hold times) they routed me to a different firm. They actually never contacted me. I gave up, paid full price to have somebody come out and fix the AC unit the next day. I canceled my account, the very next day. Since then they billed me for yet another month and attempted to bill me a $120.00 co-pay for the service on my AC unit that never happened. They never even called me. Three more calls and I still don't have confirmation. They removed it from my bill. Now I have somebody telling me that I never canceled my account... This is either unfathomable incompetence or pure fraud... The wait times to get a hold of these folks is sometimes more than 30 minutes.

Contractors are good and overall, my experience is fine so I'd definitely recommend AHS.

The service is awful. Every time I called I was placed on hold for over 30 minutes. Finally after years of frustration I cancelled and they placed me on hold for over an hour to process that. When I needed a hot water heater they made me wait 3 days because the plumber they assigned could only use their products and not his own so I was without hot water for 3 1/2 days. I had this service for 10 years and it has gone downhill every year. Just awful company now. :( Sad for me to say because I used to praise them to everyone. I wouldn't keep or recommend the service at this point. Just awful!!

I was contacted by the company last Thursday morning and was told someone would contact me in 24-48 hours. I asked that the technician contact me to arrange a meeting time. I called again Monday afternoon (8/3/2015), after I was not contacted and was told I was on the schedule. He did not give me a time or any information. It is now Monday evening and my pool looks like a swamp. I still have not been contacted. I read complaints about this company online. I'm regretting purchasing a warranty through AHS.

Many thanks to AHS for responding to our many attempts at communication. Our issue has been resolved successfully and we are pleased with their response. Thank you to ConsumerAffairs for your great assistance with this.

AHS has been very good and I did have several things repaired. I'm satisfied with all of the contractors they send since all of them did a good job. Overall, AHS is very responsive.

I had a problem with my oven so I called AHS and explained my problem. They called me the next day to give me the appointment. The contractor came after a week and told me he came from AHS and he was from Sears. He did everything well and the performance of the oven was excellent after his repair.

On July 28, 2015 I realized AC was not working. On July 29, 2015 I used the online service request and scheduled an appointment to have it serviced on July 30, 2015 between 2-4 pm with Guaranteed Services out of Anderson, SC. At 4:20ish, they wasn't there nor did they call to say "hey we are running late." My friend was waiting at my house and had left work to wait for Guaranteed Services to help me out.

Pleasant operator rescheduling an appointment after computer scheduled a contractor from out of area with a 10 day window. Operator set it up with local contractor who completed the service and called after to follow-up on service.

Representatives of AHS are very polite. And I always have a choice with AHS because when they send someone out who I think are not reputable, I can tell AHS not to send them anymore. My recent claim was with my air condition and they sent out a tech here and it's excellent. He was supposed to come on a Wednesday but he had a break on his schedule and came on a Tuesday instead. And I was glad he did.

I have had American Home Shield for the last 18 years on my home, have really needed them a few times relating to HVAC failure and we received adequate service to restore our AC. However the last few years have been less than satisfactory and I raised my last service request for AC support to their service department stating the AC repair company they used did a horrible job fixing my AC. They stated that I needed to take it up with them and after many attempts to do so, never received satisfactory support aside from a brief conversation with the owner who stated that AHS doesn't pay them to do proper restoration, only to do a quick fix and move on.

I’m very happy with AHS but it is getting way too expensive. There are a lot of other companies that I’m looking at and I'm thinking about changing because they just cost 50 some dollars a month and $75. Every year, AHS ups both those things.

The first contractor that AHS sent for the service of our central air was all right. But we had to have them come back because he lowered something in the air conditioner and made my house extremely hot when it was already hot. So the service provider came back out to re-fix the air conditioner. There were some parts needed, but we couldn't get them since AHS said that they were not responsible for fixing it completely. But I would still recommend them to a friend.

We submitted a claim for our garbage disposal, but it ended up being a stoppage in the sink. We did the claim submission online and it was very easy. Then, the service contractor that American Home Shield sent out was good. He seemed knowledgeable and very professional. He gave us some tips as far as what to put in the garbage disposal and what not to.

This is the best company I did ever have in contact with. My latest claim was my dishwasher. I submitted the claim over phone, and the people were very nice, very prompt and very courteous to me. I could not ask for any other better company.

I've been very pleased with American Home Shield. If I have a problem, I call them, and they're pretty prompt in getting someone out here. Submitting a claim is easy, and I've been really pleased with the contractors, they worked out well. I haven't had any issues with AHS but they have always told me if I'm not happy with the work that was done, or something happens, I can call them back and they'll come back out.

My last experience with American Home Shield hadn't been great. I've been without air for over a week and put a request in. People came out and a week later, no one contacted me. Then I found out that the heating and air people didn't put the request in for the parts so they still weren't on order. Also, the coolant is now a high commodity and is going to cost $400 to put freon back in after they put the compressor. I talked to AHS to see if there would be an easement with this freon because I can't afford it right now. This unit is 23 years old and we had AHS do all our requests on it - I've been a customer for 15 years. I'm not satisfied this time.

I've had a good experience with AHS. My most recent claim was my washer which wasn't cycling all the way. They sent out contractors from Sears and they were great. Since the repair, performance of the washer has been good.

About two or three months ago, we had a broken garage door and the contractors that came to service the door were good so I recommend American Home Shield.

The technician was fine but I had a problem with ACE. The company was supposed to come yesterday and they called near the end of the day and said that their techs are too busy so they're coming in today. They showed up within that window of time, took a look and said that I had a bad part so I asked him how long would it take to repair it. He said that it will take about 7 to 10 days before the part comes in and at this point they would then make an appointment to come and replace it. He was upfront and said there would also be some additional charges which I was unaware of, but I was happy that he brought it up. When I added it up including the $75 deductible, we're looking anywhere for an additional $352, almost $500 that I was not expecting to hear about.

When I call AHS, I have to stay on the line sometimes for half an hour. But, I wouldn't know what to do without them because I have had nothing but good experiences, so I tell everybody about them especially when we bought this house in 1988 that if they have old appliances, they should have that go to American Home Shield.

Submitting a claim with AHS has been good and the companies that have come out lately have been fantastic. The heating guys and the plumber they sent out were good. We've had to have them come out a couple of times but for different things. We had a couple of systems and they're just getting older.

I've been with American Home Shield for a long time and have never had a problem. They're very good. I am a senior living alone and my bedroom is upstairs so if my air conditioning is out in Houston in the summer, it’s an emergency. They've been really good about getting somebody out ASAP and getting that fixed. Also, my refrigerator (the thermostat or something) had gone wacko, and they also sent somebody out ASAP to fix that. So I've been very pleased over the years and I feel like my premiums are well spent.

They sent their people only during weekdays! I work during weekdays. How can I take leave all the time they come home?

Our kitchen faucets were leaking around the base and they have been coming on for some time. It finally got to the point where we couldn't live with it anymore so that's when we called American Home Shield. Submitting a claim was a very positive experience and the contractor who came out was great.

We had our washing machine go kablooey and it has a few years on it and we also had some faucets that needed to be replaced. I submitted a claim online but I said that I will have to talk someone because I hadn’t done that before. I talked to a person and they were wonderful. That same afternoon, we got contacted by the company that was going to come and check the washer and the other company that was going to take care of the faucets and we cant ask for more than that. The faucets got taken care of very quickly but we ended up buying a new washing machine.

I submitted a claim for the dishwasher. The water wasn't coming out and it wouldn't get the dishes clean. It was also leaving some residue on the dishes. The contractor came and checked it out, and it was all clogged. He told me that I should not use powdered dish soaps in a dishwasher as it ends up clumping. He got it cleaned out, including all the filters. Everything has been working since the repair.

About a week ago, we had a leak so we submitted a claim with AHS. And to get to the leak, the contractor had to go through the ceiling on the second floor to the third floor. AHS said that they would cover the cutting of the sheetrock but not the plywood under the sheetrock. It got a little confusing as to what AHS would cover and what the contractor can do, but we're getting it resolved and the contractor would be coming back to finish up. One thing I didn't like was that AHS changed their software. We had to re-enter everything for our three properties and it was a lot of work. But besides that, it's good now.

I've been with AHS for a long time. I was with them before I got married on my first house I owned, and when I got married we had stuck with them for around 13 years. We just sold our home and we wouldn't be needing the coverage. So I called and told them I wanted our last date to be on June 30th. I called back, saying I would need more service on my dishwasher by the 23rd of June since earlier in the month I had some work done on it and still needed more. They told me that I did not have an account anymore. They were trying to tell me that I requested my service to be done on June 13th. I asked them to go back and listen to that phone call because I did not ever say the 13th. They also told me that they called me on the 13th but they actually didn't. I was pretty upset to have to pay for that service out of my own pocket.

Everything was fine with AHS. I like the idea that they sent Sears and the guy that's been here many times for other things. It was done in a very timely fashion. I have no complaints at all.

I asked them to never send one of the guys back here because of his nasty attitude. I talked to the lady from AHS and she and I got along real good. She told me not to even worry about it because she'd take his name off the list and she did that. When she sent me somebody the last time, it was wonderful. They have one company that do prominent stuff and they also have one that spent for my thermostat, and AHS had to change and send me another company. I'd recommend AHS to a friend and in fact, I recommended AHS to my sister-in-law.

I recently purchased a house and elected for American Home Shield coverage. I've had two separate incidents:

I've had two air conditioning service people out in the last month and a half. The first one that came out was extremely nice. He said there was nothing wrong with the unit except that it needed to be cleaned. So he hosed it down which I do all the time but he evidently do a different way than I knew which didn't help at all. When he left, he said "If that didn't work, give me a callback and I'll come back out." So we called his number and left lots of messages and never heard back. So I called American Home Shield back and they sent someone different out who said exactly the same thing. We told him the guy had already been here and cleaned it once and he said, "Well, he didn't clean it right." So they sprayed something in the air conditioner and hosed it down again and left. But they didn't charge us the second time.

My most recent claim with AHS was for a water heater replacement. Submitting my claim was great. Their rep was quick to get the info out and they helped me schedule a time. Contractor was also pleasant. They brought everything they needed at the time so they were ready to go. It wasn't like a three trip job.

My garage door was not working - the spring was broken. So, I submitted a claim with American Home Shield. Then, they sent someone out and took care of it. The person they sent out was very professional, courteous and good. So, I was happy with my experience with American Home Shield. However, after two weeks or more, I found that the garage door is still not working too well.

My last two claims with American Home Shield was for my dishwasher and garbage disposal. My husband was not home at the time, and I didn’t know how to do that, so it was easy for the technician to fix the problem. For the dishwasher, the water tube wasn’t turned on so he just turned it on and the tech needed to push the reset button for the disposal so the problems were very easy to fix. I was satisfied with them -- they're professional, friendly, and showed me how to resolve the problem. All around, they are very good and I’d recommend them.