American Home Shield Reviews

I love American Home Shield. I’ve been with them for 16 years and they’ve improved dramatically. At first, years ago the repair people would come out and their goal was “How can I say it’s not covered?” Three years ago, it all changed. They’ve gone completely customer-service oriented and it’s great. They perform a good service, and I’m very pleased that I’ve been with them so long. Even when it was a little difficult before, if you knew what you were doing, they still came through. So I recommend AHS to a lot of my friends. A bunch of them have taken up on it and have been satisfied as well.

American Home Shield recommends that you have your air conditioning unit serviced twice a year, once in the spring before summer starts up and then once in the fall before winter starts up. So the last time they sent a contractor out was to check our AC unit. It’s just general maintenance but the contractor was very good. I love American Home Shield.

A service request was placed on 7/15/15, today is 7/31/15 and my daughter and I still do not have working AC. I have been given a different story by each customer service rep that I speak with. I placed a request for a supervisor to call me a week ago and I still haven't heard back. I was told that customers can not call in directly to supervisors and all I can do is wait. Two technicians have come to look at my AC unit, they are now recommending a 3rd estimate. This does not make sense. If they only contract with reputable companies why do 3 separate individuals have to come to my home. I work two jobs and have a young child. It is a huge inconvenience to not be able to get this matter settled. I don't understand why it is very easy to pay for the contract but such a hassle to get things repaired.

I needed to have my dryer repaired, so American Home Shield sent out a technician to fix it. He showed up exactly on time when he said he was going to, calling 30 minutes before to let us know that he was on his way. It was really nice because he knew exactly what he was doing - he was very polite, professional, and great. He did the work quickly and the appliance has been working fine ever since. The claims representatives, on the other hand, were very nice, helpful and professional too. They asked me if I was calling to make a claim and what it was on, and they were very kind when I told them it was an appliance. It was exactly how they told me it was going to be -- I was going to pay the fee and then the job was going to get done. This is the third warranty that I've had and I would throw the other two under a bus as they were horrible!

My faucet had been leaking hot water which started on the day that I put in for the service. Since the repair, everything has been fine. I'd recommend AHS to a friend.

I submitted a claim around May after Memorial weekend. Everything went smoothly. I'd recommend AHS.

Company that was contracted to do the work that was requested is the same company I have personally dealt with in the past at my own expense. It is a pleasure to know that a reliable company I have dealt with in the past is also one of the same companies AHS is contracted with.

The service was perfect. The contractor came at the time specified and resolved the problem in a timely manner. After the resolution the contractor explained everything that he had to do. The contractor was extremely clean. Put down clothes on the carpet and clean up everything that they used. Customer service was excellent as always. I have no complaints.

AHS is one of the greatest things that ever happened to me. The contractors they've chosen are timely and professional. I never had a problem and it's amazing. They stand out among all of them.

We’ve had American Home Shield for years so we always call them to see who they would send as a representative to do the service and then we maintain a maintenance contract. I submitted a claim to them over a year ago and the service was terrible. The company they sent was from Corpus Christi, Texas which is 90 miles away from our place. The gentleman that came in to do the maintenance contract was under us personally and not under American Home Shield. He said that the unit had to be replaced. In trying to have it replaced, it became a fiasco and the company themselves brought the wrong unit in then they overcharged us.

I’m happy with American Home Shield. Over the years I've had them come to do a bunch of different things in my homes and they’re pretty good, responsive and they stay with it until the job gets done. So I have good things to say about them and have recommended them to a lot of people.

I was having problems with my air handler running all the time. I submitted a claim with American Home Shield and they operated on it quickly. The contractor that came out checked everything. I asked him while he was here if he could check the coolant level, and he did all that. Everything's working fine now.

We live in a very rural area and are dependent upon our well and heat pump for the necessity of water and the comfort of heat and air conditioning. Each of these, if damaged, or if needed to be replaced, would not be possible for their high price tag. As a homeowner and family man, the possibility of their failure places my family at risk. American Home Shield however, not only provides the means for repair and/or replacement, it gives the entire family a sense of ease and comfort if that issue should arise. Thank you American Home Shield.

When I had a problem with my AC a month ago, I sent American Home Shield an email and they tell me that they're gonna get hold of whoever is gonna be doing the job. Those people get a hold of me and they tell me when they’ll be able to make it. The contractor came, checked it out and said it had to be changed. But ordering the parts took a few days because of the flood in Texas. They were friendly and very professional with their work.

I have had nothing but problems since my AC broke. I called to get it fixed and found out American Home Shield never put my name on the contract and when I asked about any fees I would need to pay the lady assured me I would only pay the $75 deductible. When the AC guy came out I ended up paying $200 because apparently the contract says they don't cover freon. This was news to me since I never received a contract because of their mistake. When talking with them to try and fix this issue, they were very unhelpful and insisted it was my fault for not reading the contract. If they didn't make a mistake and not send me one I wouldn't be in this situation right now. They were supposed to contact me again after discussing this with them and it's now 3 days later and I can't get a hold of anyone. This is a ridiculous situation and now I have to pay for their mistakes. I highly recommend that you do not use them for your warranty company!

Where do I begin... I have been without a washing machine for 20 days. AHS was very prompt sending the first service company to diagnose the problem. The technician from Fidelity Appliance Services in Las Vegas had to come back with a new transmission; however, when he changed the transmission, the machine continued to stop during the spin cycle and smelled like it was burning. Unfortunately, the technician said that the motor also needed to be changed. He came back the following day with a new motor. However, the new motor did not do the trick. The machine continued to smell and stopped during the spin cycle. I called them back and also called AHS to let them know this technician did not know what was wrong with my machine. She said they would send a new "senior" technician (from the same company) to check the machine. I had to wait two days before they could schedule the appointment.

Submitting a claim online to American Home Shield for my AC was pretty easy, and the service contractor was really good. So ever since the repair, it's been working just fine. They're pretty good, deliver what they say they're going to deliver, and they provide quality contractors.

AHS is a good service only if what you need repaired does not need to be tended to immediately. We had some electrical issues that were fixed fine. Now for more immediate repairs: AHS says that once you place a service request, the company assigned the repair must contact you within 24 hours and then come out to address the problem within 48 hours. That gives the repair company a 3 day window, which is fairly reasonable. But... weekends don't count! So you can put in a service request Thursday and not have someone come to address the problem until Tuesday. That's fine for more minor repairs... but not ok when the toilet in your 1BR/1BA condo is completely broken and unusable. Or when the A/C unit in the middle of string of days in the mid 90's isn't draining and therefore causing large amounts of water to pool inside.

There was a problem with the air conditioner so I submitted the claim with American Home Shield. They came right away and contacted us. The best thing is in the past, the man has been sent out and never had parts but this time this man had the parts and fixed it immediately, so that was great. The performance has stayed working well since the repair.

I recently purchased an AHS policy with the purchase of a home. I made my first service call for the HVAC system. AHS never dispatched anyone and no one ever followed up with me despite multiple calls. I ended up servicing the system myself. The next week, the washing machine went. AHS dispatched Sears and I paid the deductible for the service call, but Sears never reported its findings to AHS. Sears claims to have done this, but AHS tells me there is no record of it.

The few times that I've had American Home Shield come for a claim, they come when they say they're going to, they fix what they're going to fix. And when they didn't repair it properly, they came back and did it again. I'm happy with their service.

I've been happy with American Home Shield and I would recommend them. The service person they sent over to work on my washer was very professional and got it done very quickly. I haven't had any problems with it since. I would recommend them.

My most recent claim with American Home Shield was for my dishwasher. The first time I called about the dishwasher, I told the representative what was happening. They told me that they're going to send out the request. The first company that they sent out, they didn't ask us for the copay. The people from the first company called within a day or two then came out a couple of days later. They had to order a part and come back to fix it, which they did.

AHS was very helpful in rescheduling my appointment with local technicians when I found out that the immediate ones out of state were unavailable within a week. They were good enough to reschedule and assign a local representative who did the work within a couple of days.

American Home Shield did a nice job! I had a very good experience them. Their representatives were friendly, knowledgeable and able to answer my questions and the contractors that they sent out were very good and professional.

I submitted a claim for my air conditioning. The process went fine but the contractor took a long time to come because he got backed up cause there were a lot of problems. But the aircon is working great now.

With our most recent claim with American Home Shield, we ended up paying the service technician $75 for him to tell us that our AC was not cooling the house properly and that it’s not covered under the warranty. It turns out the AC was not installed properly and the seller did not use a licensed contractor during its installation.

My recent claim with AHS was when my water heater crapped out - pilot light had gone out and it was on the fritz anyway. The two gentlemen who came and initially diagnosed it also performed the replacement. They answered any questions I had along the way and even provided explanation when I didn't have questions. I have hot water again. We can also take a couple of showers while running the washing machine, so that's good.

Contractor not dependable. Waiting on parts over a month. Contractor and AHS had so many stories to tell me but never tried to help resolve problem. Not a happy customers. Ask for a new contract. Was told: (1) yes, (2) no. No supervisor was on shift. The contractor came out and took parts off ac unit after repair was completed and wanted me to mail a cashier check when they could have did debt purchase over the phone. So I guess they did because of no payment. But have copy of cashier check and was only property without appropriate. Not happy with service with AHS and vendor.

I have American Home Shield on two homes, our primary home and also a rental property. We had an air conditioning problem in our rental property. I got an email from the renter saying that the upstairs was about 10 degrees warmer than the rest of the house. So I called American Home Shield and explained the problem. They then assigned a company and contacted them. I gave the company the phone numbers of my renter so they could schedule it at a convenient time for both. They went out to the house and determined that the Freon in the system was low then proceeded to add it, and it’s working fine.

We've only had AHS out twice - once when our water heater went out and the other when our sink had a leak. And so far, our experience with them has been pretty good. The contractors they've sent out were able to solve the problem. The only thing that I didn't like about the water heater is the guy who worked on it got a water heater that all of the connections were on the opposite side of where it was supposed to go. So he charged me extra for welding up the connections and moving the pipes over to where the connections were. It cost an extra $230. However, if he bought the water heater that fit properly, it wouldn't cost me anything and he could've put it in. It would have been much easier for everybody all the way around.

My air conditioning unit has been working really good since it was repaired by the contractor sent by American Home Shield. They've been great! Very courteous and efficient and they've done a great job for me.

I only had one claim so far in the whole time that I've had American Home Shield. I had no problem with the technicians. They repaired my air condition in one day and took care of the problem.

My washing machine was leaking so I submitted a claim with AHS. Within a couple of days, they sent a repairman who was very helpful and seemed very knowledgeable at what he was doing. He fixed it real quick. After the repair, the machine is working fine so I'd definitely recommend AHS.

Earlier this month we called because our AC unit was not working properly. He looked at the unit. Advised us to remove the energy saver power box and so we did. Now 3 weeks later the unit is not blowing cold air at all. We schedule another call and was told the evaporator coil was bad and that it had to be ordered. The order could not be placed until the following Monday and takes 7 to 10 days before it is received. So we have been without any air conditioning for about 7 straight days and the temperature has been in the 90's. No one from AHS will return our calls. Still Waiting!!!

It's easy to put in a service request with AHS. I haven't had any problem following up with the people and they show up when they said they will.

My 76-yr old mother call 5/12. The first two companies install the fan wrong and didn't replace the transformer and said it was fix. 7/30/15, 2 1/2 months later the third company finally fixed it. Not good especially with a MS patient in the house.

So far, American Home Shield has been great. This is my first year using them. I had some issues, and they came out and fixed some stuff. It’s been good and I would recommend them.

Very unprofessional technician, horrible attitude. My one A/C was not working, waited for 2 days. Technical came out. His first statement, "I DON'T know what's going on." When he left, I was left with 2 failed unit, one that was working earlier is not working anymore. I wouldn't totally fault AHS, more so the Tech, but would expect AHS to work with reasonable service providers. Good thing is, AHS was open to sending another A/C tech.

All of my experience with American Home Shield has been pleasant. They've stood behind whatever the contract says, and if I had any issues after the work has been done, they came back and resolved it.

Always been great. A must if you buy a used house. One recent plumber was not very helpful with water softener problems or over knowledge of water softeners.

The garbage disposal was leaking and American Home Shield got back with us quickly. The local contractor that they went through said it's a holiday so he couldn't come which was no problem. The next business day, he checked it out and determined that the whole system needed to be replaced. He replaced it with the same system and a couple of days later, it was done. They fixed it and it's been working great. I'd recommend them.

It's been a while but from what I remember they were neatly dressed, arrived on time and were very courteous. I think the problem needed more than one visit but it was resolved.

The first contractor that AHS sent for the AC was off the chart. He asked me about my medication, using the bathroom and that the fan needed to be turned up. So I wasn’t comfortable with it, something doesn’t seem right. I called the company back and found out that he got fired the very next day after he came. I asked them to send again somebody to check out the AC unit as something’s not right with it. I contacted the company itself and complained and they worked with me: they came out and fixed everything for nothing.

Everything went well with American Home Shield. The claims representative was very good. I had to call back twice, and the second person contacted the service person directly and he came over right after that. The only problem I had was that the tech didn't call me because I usually get a call the next day. We were anxious to get the AC fixed because it was hot, but he came two days later. He was professional, figured out what was wrong right away and fixed the unit. Now it works beautifully.

Our shower clogged when I was out of town. My daughter lives in the house and said submitting the claim to AHS was great. They came out right away and took care of it and we haven't had a problem since. I'd recommend this company.

American Home Shield is working great -- no complaints! When I recently submitted a claim, I sent it online, put in what I needed and followed through the menu and within hours, I got a response from a service provider in my area. They went to the property where there was some confusion with numbers but they got it all worked out between my tenants and them. I didn't get to meet or talk to the service provider myself but I liked that I got a voicemail from Akiya who I think runs the office. She was courteous and they were really prompt in contacting me.

I have had very good experiences with American Home Shield. I submit my claim and usually pay with credit card, then they send someone out to check on it. If I call back and ask them to re-send somebody, they do. Sometimes their people are a little bit slow, but most of them have been really good. This last one that I tried to get up with did not respond to me. But the weather was bad, and I didn't call back. So, I felt like that was my fault if it's something that fell through the cracks. Other than that, AHS have always answered my requests.

Everything's been positive so far. In November, I was replacing the heating unit and AHS gave me a $1,500 discount on the whole purchase, and I paid $4,000 for the new heating unit. I also had United Air Temp recently for a leak and that was all done very well. I submit the claims through phone call and online, and almost immediately there's an email confirming what was discussed. Within the same day I get a call from the service provider who makes an appointment and then comes and does the job. So far we've had no problems at all with any of the providers. I recommend AHS to everybody.

They’re wonderful. I have nothing but good things to say about American Home Shield. The problem with my dishwasher started on a Sunday and they got the person from Active Appliance out here by Tuesday to come and fix it. Submitting the claim online was real simple to do.

After submitting my negative review of American Home Shield to ConsumerAffairs.com and sending an email directly to American Home Shield, I was contacted by someone in the publicity department that requested I provide them with a copy of my paid receipt for the repair of my dryer. Within hours of emailing my receipt to American Home Shield I received a call apologizing for what happened and advising me that I would be receiving a check within 7 to 10 days to reimburse me for the cost of the repair.

So far, I have no complaints with American Home Shield. The latest claim I submitted with them was about plumbing issues. The pipe that leads to the outdoor water was leaking and I had a new faucet put in the laundry room sink because it was broken. Rep was quick with the repair. He checked the other little faucets if they all were okay and I was happy with what he did.

We're very pleased with AHS so far. The washing machine at our tenant's home was our most recent claim. A very nice guy came out. He thought he fixed it, but a week later it's broken again. So I just called A&L Appliance this morning and they have the parts, and they're gonna fix it tomorrow. All-in-all, AHS people are cooperative, willing to help, and they don't leave you dangling.

AC unit stopped functioning in May. AHS assigned the service to their local contractor in the Cincinnati area, Heating and Cooling Experts, LLC. They diagnosed the problem as a Freon leak and recharged the unit. After a week, the AC unit died again. This time they said they have to rebuild the unit. After a week and a half of no AC, the unit was repaired. Lasted 2 weeks and died again. H&C Experts replaced the unit this time and we had to pay for the Freon again. The new unit failed after 2 months. It is ironic the contractor calls themselves "Experts".

We had some issues with our air conditioner. We phoned it in and the rep I talked to over the phone was very helpful. We weren't sure if I was calling about the right thing and she took care of my issue right away. They had to change contractors because the first guy that they said was going to do the work never contacted me. I called and left messages for him and he never returned my calls and we never hooked up. So I called American Home Shield back and I told them that. They apologized and eventually a very courteous guy contacted me and then came and fixed the AC. I tell people about AHS all the time.

Customer Service was amazing. AHS contacted the contractor that I had used previously. Great experience.

Submitting the claim was easy and the AHS contractor who came out was great.

Awesome. Haven't needed to use yet though.

I had my pool repaired. I called on Thursday and they came and fixed it on Monday. Great service!

My most recent claim with AHS is for the microwave. I talked to their rep to submit the claim and he sent somebody out. Their contractor identified the problem right away and did it quickly and each time we've had them out here, we've had no problem at all. Everybody did a good job.

When we purchased our home, we were told about AHS by our real estate agent. This will be our second year having the warranty and I honestly have no idea why I renewed it. In theory, I like the peace of mind that comes with the idea of having this warranty, if something breaks it will only be the $100 service fee. However, from my experience, it has only been in theory. Getting any issued fixed has never been easy, between the long wait times to speak to AHS and then the highly unprofessional companies which they send out.

I independently called someone down to diagnose the problem with my air conditioning. They gave me incorrect analysis and were going to charge me a great deal of money. Then I called American Home Shield and they sent out somebody from Advantage Air Mechanical. The technicians were able to diagnose the problem, fix it quickly and charge me $75 only for service. I was very grateful for that.

My recent claim with American Home Shield was for my sink which was stopped up and it was fixed very well. And then, my dryer was disconnected and it was fixed too. Though there were several things that they don't cover, I'm still happy with American Home Shield -- I haven't got a problem with them.

We had three claims with AHS within a matter of weeks and I didn't talk to any reps during claim submission since it was all automated. One was the motor in the back of the freezer, the other one was the hot water tank and the last was the drain in the basement. The people that they sent have been outstanding not just this time but many times. They were very kind, helpful and knowledgeable. It's not like the people that we had to work for us before we had AHS - they were more interested in spending more money than fixing the problem. In fact, we had somebody from a different company here to look at the drain in the basement and told us that they would have to dig up the basement and it would cost us $4,800... and he wasn't even here for 20 minutes.

I don't have any bad experience with American Home Shield. Every time I called, they return my call and the contractor attended to my problem right away. The only thing is they increased my rate from $48 to $50 a month. I also made a mistake with a complaint before when they changed my hot water tank five years ago. They sent somebody here and I had to pay them $600. But it was my fault.

I'm very pleased with American Home Shield. However a guy came here once for a garage door problem and said that an electrician is instead needed for the job. I gave him $75 and AHS called an electrician for me. I let that electrician know that I already paid previously. However, now I keep on getting an invoice for $75. So I called them and they talked to that first guy who got the money, and they've gotten it but I still got a second invoice! It's really frustrating because it should have been taken care of. It's not my problem. But I can only be patient. Still, as far as the work they do, I'm very pleased. There’s no question about that.

We had a backed up drain and a broken pipe so we called American Home Shield. They gave me a number and also had a contact number for a plumbing company who we called the next day. They came out, completed the job, and did an excellent job. Appliance's working fine since the repair. We've always had excellent service from them. The follow-up calls when getting the number and getting everything organized and getting repairs have also been excellent. The people they’ve sent out have been very helpful.

I had American Home Shield for years. I heard about them from a neighbor who was a realtor. I've always had good luck submitting a claim. I've never had a problem. The claims representatives have always dealt with me very nicely. Some of the contractors have been really good. Some of them have not been as good but they did the job. There was a time they came out and checked my furnace, it had been checked by another company and they said there was a problem so American Home Shield looked at it and had the gas cut off it because it had a crack in it. I was glad of that. Then they replaced it.

We had a problem in our heat pump and filed a claim in American Home Shield. The first contractor they sent out was not very good and just wanted to fill it. Then I got a second opinion and that guy was good. It has been working well since the repair.

On my most recent claim, AHS initially assigned me to a contractor who was assigned to me once before, who lied about the problem. He told Home Shield that he hadn't been paid when he had. They tried to assign him to me again and I refused. But once we got the right contractor, it was fine. I have been using AHS since 1987, and I would recommend them.

The knob to turn my Viking stove/range broke. American Home Shield sent their agent to look at it. The first agent tells me, if they approve the replacement of the knob, I need to come back and put it in. That's their policy. Next thing I know, their agent puts in a bogus report saying my knob broke from force and not from wear and tear. I was really angry at this so I asked for a second opinion. The second opinion comes back with the same opinion - the knob that turns the stove on and off. If it breaks in the middle on the inside, that's not from wear and tear. That's what I got from American Home Shield.

This morning, a technician put a motor on the refrigerator. He was great! I'd recommend American Home Shield and I have enjoyed having their services.

The contractor sent by American Home Shield was very good. They were good enough that we signed an annual heat and air check-up service for our AC. The AC has been fine since the repair.

My A/C unit had become frozen. I contacted AHS to schedule service on Sat, July 18. The first available appointment was the following Thursday, July 23. I had already waited almost a full week for service and I wanted them to come on Friday, July 24th so I would not have to take a day off of work and they would not schedule it for me. So... It cost me not only the service fee of $125.00 and $82.00 in freon but it cost me a whole day's wages. Except for that the contractor was great... very knowledgeable and provided me service and was out of there within an hour. The appointment was between 930am and noon. He was there right at 930.

I’ve recommended American Home Shield to several friends. They're on time, knowledgeable, and they took care of my problem.

I had a plumbing issue that had been going on for a while, so the plumber came out and identified what the problem was. When he cleared the lines, it turned out that what was causing the problem was the cheap toilet so I replaced the toilet myself. He offered to do it, but I thought that doing it myself was a lot cheaper. Nevertheless, the guy showed up on time, was very professional, and was excellent from start to finish. I would recommend AHS.

I received a free policy with the purchase of a home in Tucson AZ from the realtor. I have found American Home Shield to be very difficult to do business with and the coverage to be nearly worthless. First when you call, you are put on hold for at least a minimum of 30 minutes to report a claim. If you want to speak to someone about service, the wait times are in excess of 45-60 minutes. When they have told me they would call me back because I have not been able to get resolution after being on hold for that long, the call back does not occur. They work extremely hard to find a reason for the repair not to be covered under the warranty.

I have been paying American Home Shield for several years. I pay extra for my pool equipment to be covered. I am having issues so they sent a technician out. AHS called and had a lot of excuses about why they will not cover my repairs. So I have paid out a lot of money and what I bought was excuses.

My washing machine broke, and we’ve been very satisfied with the contractors AHS sent. I do not have any complaints.

Very easy to schedule. The contractor worked around my schedule, was prompt, and went above and beyond to meet my needs.

In general, I’ve had no problems with AHS and my experience with them has been really good. I’ve told lots of my friends about them. However, I recently contacted them through their automated system due to a plumbing need. When I went through the first time, they kept asking me to repeat so I hung up and redid it. I finally got through the whole system then I got a call back from a customer service rep and asked for clarifications of what I needed. We have a sump pump and the contractor said he couldn’t do it because the thing wasn’t big enough. He also didn’t replace the faucet, only the filter inside. Unfortunately, it’s been over 30 days and I got to call again to have someone come out to fix my problems because it has started to leak again.

I have been going back and forth with American Home Shield and the terrible company they use whose rating is bad on trying to get my rental house A/C fixed. The wait times to talk to someone has been averaging 30 mins. I can't get any out to look at my A/C and fix the issue after several calls. I would not recommend and will plan on changing the home warranty on both my homes.

The most recent claim we had was for my washing machine. We called in and the person was out the same day, brought the part that we needed and fixed it. We haven’t had any problems since.

I filed a claim to American Home Shield for our air conditioning unit. I made an initial phone call to see if they received it and they said “We’ll call you back.” They were cooperative and the contractor that came by was fine. Since the repair, my unit has also been fine.

I have been with American Home Shield for many years and have a very good experience with them. I'm liking everybody that AHS have sent as well as the people who I've talked to on the phone. They are very friendly, knowledgeable, and very good. I have been recommending them.

My recent claim with American Home Shield was for the water heater and washer. I called on the phone, spoke to a representative who was courteous and knowledgeable. The contractors they sent to my home were very good and since the repair of the appliances, I’ve never had any problems. I’d recommend them.

We have an oven that needs to be re-calibrated so we submitted a claim with American Home Shield. My husband told them that it was for an electric oven but they had an electrician call us, and he couldn't do it. The electrician told them that it was an electric oven, so it's not for an electrician. Anyway, I believe in American Home Shield enough that when our son bought a home, his dad and I recommended he get it, and he did.

With our most recent claim with American Home Shield, we had somebody come and work on our air conditioning. The claim submission was done over the phone with a live representative who was friendly and courteous. It was good. And the contractor they sent was excellent, my AC is doing fine now.

Contractor was on time and professional. Problem fixed quickly.

Both refrigerators in the house were not cooling properly so my wife submitted a claim with American Home Shield over the phone. The interaction with their contractors was good and they gave a clear cut answer on what they were planning on doing. After the repair, the refrigerator's running pretty good and we didn't have to relocate anything to a different place. However, my wife mentioned that AHS seem to be a little expensive so I don't know if that's an indication of looking for a more competitive price from another company that supplies the same services.

I submit my claims online and then wait for the emails. The most recent was for the washing machine. It was locking and wouldn't run the cycle. The repair took about a week because they had to try multiple parts, but it's been good. I didn't know why they didn't just brought multiple parts for the model I gave them when I told them what was going on. But no big deal.

My air conditioning unit wasn’t blowing out cold air, so I paid a $75 fee to American Home Shield. We’re pleased with what the contractors have done. However we’re finding ice throughout the pipe and now I’m calling because there’s a smell coming through the unit and the vent into the house. I don’t know if it has something to do with the previous problem or not, but AHS will be using the contractors again in this new one. Overall, I’d recommend AHS to anyone.

My air conditioner's performance has been excellent since the repair and the contractor is absolutely the best.

My most recent claim with AHS was for my air condition. The people that came out from Metro Air were very good and they made the arrangements through American Home Shield. The AC is back to normal.

I called and went online to submit a claim to American Home Shield. They sent a contractor to repair my problem. The performance for my garage door was fine, however, I may have to call back for my electrical. Also when they had to come for my electrical and fix something the electrical contractors charged me an additional fee because of how they had to get to it to fix my problem. Other than that, everything’s been fine and I really like American Home Shield. I’d recommend them.

My most recent claim was wonderful. The company was Frost Appliance and they were just terrific. They very promptly responded and took care of the problem. Chad knew exactly what the problem was and fixed it very satisfactorily so I'm extremely pleased. I submit the claim over the phone because they can't get the particular company you want online, and I have had previous experience with Frost. So certainly, it was on the phone. I'm very, very pleased with American Home Shield. I would recommend them.

In 2013 my husband and I sold our home that we had been in for 10 years and purchased a new one. On our new mortgage included our same home warranty American Home Shield that was at our previous home. It was confirmed that the old policy had changed and our home was covered. Fast forward two years and we are in our new home and have a big leak. No big deal we call American Home Shield only to discover that the warranty we had been paying on for TWO years was for the old address and not the new one even though it come directly out of our new mortgage. They agree to reimburse us our money to the tune of $1,100 dollars. We are still waiting on the check a month and a half later and every time we call this is the answer we get "The check has been cut". I am outraged by this business!!!

During a most recent phone inquiry with the American Home Shield staff, I found the service personnel to be friendly, knowledgeable and personable. The customer service representative answered my questions promptly and to my liking! I have had a policy with this company for over 2 years and have been pleased with all communications, thus far.

I had a claim for the plumbing. I did it over the phone and the live rep I dealt with was excellent. The plumber was excellent, very nice and understanding, and was quick to unplug the stopped up kitchen drain. I also had air conditioning and other problems before. American Home Shield has been a wonderful experience.

The people at Greenway did a great job on fixing the problem that we had, which was adding freon to one of our A/C units. Only bad thing was that I had to pay much more than the service call since AHS only covers up to certain amount of freon to be added.

We purchased a house in March which came with home warranty through AMERICAN HOME SHIELD. We called on a Saturday morning, air went out on Friday. They said they had 24 hours to respond, now they say they cannot get to it till Tuesday. This is ridiculous, even after we told them it is 98 Degrees in our house and we had to wait our turn... I am so frustrated right now.

My air conditioner has been out for 2 1/2 months. Contractors have been to my house a total of 9 times. That's 9 times that we had to take off from work and it's still not working. They replaced a compressed then a coil and charged me 320 dollars for some freon. Now the second contractor said the txv bulb was installed incorrectly so they had to order a new part. After waiting until 4pm for an appointment between 12 and 4pm we found out they ordered the wrong part. Customer service is a joke. Still waiting.

We have had more than 6 visits to repair ice maker. Still waiting for another repair and was told our only option is to accept "Cash buyout". This means accepting price of parts for repair of $1400.00 ice maker. This problem has been going on for more than 3 months. Not a happy customer.

American Home Shield was great. My most recent claim was on the fan on my air conditioner compressor that locked up. They got right on it, got us assigned to a contractor that I wanted it assigned to, and he was there within an hour after I called late in the afternoon. They had the part ordered for us, had it fixed the next day, and since then the unit has been very well. As I sell real estate, we also try to put an American Home Shield on every one of our sales because they do the best jobs and their contractors have been very well.

Extremely pleased with the service and contractors.

In my recent claim, the contractor that was here was excellent. The units worked after the repairs. My experience in submitting a claim was great, or else I wouldn't renew my American Home Shield every year. I only had one bad experience several years ago when I had my AC out and it needed to be replaced. The guy that they got to come out didn't have a license - it was his brother's license that he had. He was also drunk when he came out to fix or replace it, and there were mismatched parts. But other than that, I'd recommend them.

AHS did a great job. We were happy with our experience. I’m glad that we purchased the warranty plan when we bought the place.

Do NOT contract with American Home Shield. This company contracts with low grade vendors that do not provide good service. I've had problems with pool companies and plumbers supposedly on "Emergency calls" that do not even call within 24 hours. After waiting on hold for 30 minutes with AHS you will get customer service that is rude and people that clearly do not want to take the time to give clear explanations of their own company protocols. Clearly AHS doesn't really care if your issue is resolved by the low grade vendors they contract with to "help" you with your home problems.

This is one of the worst cheating warranty companies. My washer has a problem, making loud noise. The serve guy, who was a good man, examined and said there is an axle problem which will need to be repaired, and that it will deteriorate. After two days of no followup from AHS, I contacted them to learn that the case is closed as there is no mechanical problem as the washer is functional. According to them, the washer should stop working! Some of the agencies that AHS sends run a racket to cheat customers. I had a plumbing experience after the fierce winter where the plumber who came was a cheat. Firstly AHS said that they will not cover the problem. I told him what could be the problem but he ignored it and wanted to try all expensive approaches. After 3 visits, $300 each (using expensive snake-cameras, etc.), he did what I asked him to - pour hot water in the drain that leaves the house, and the problem was solved.

I've had good experiences with AHS 90% of the time so I'll continue using them.

I have been waiting on American Home Shield to locate a contractor for a pool heater repair for over 2 weeks. I have called multiple times, and each time I find that there is not a contractor in my area and no one wants to travel outside their area. It is very frustrating.

Our AHS experience has been good. My husband didn't have any problem in submitting a claim with them.

AHS did a great job on our most recent claim. The representatives were great and the contractors were here on time. I've had them twice and they were fine - I have no complaints at all.

American Home Shield has done a good job so far. I talk highly of them and have recommended them to some friends of mine.

I had a problem with my washing machine so we called AHS. We had to wait a week on the part but when the technician came out, he fixed it and did a good job. Our washer worked fine after the repair.

I've had a fair experience with American Home Shield. It took them a while to answer and get a service tech out because they don't take local. I live in Titusville, Florida which is at the space center. They have to call someone from the center of the state to get a contractor for my area. It took them a couple of days longer. I could've called the local appliance tech and have them reimbursed. But I'd recommend it any time to a friend because it is a good deal. These service contracts work because you will never know when you will lose an appliance.

I have no dislikes at all from my experiences with AHS. As a matter of fact, my wife talked to a guy yesterday and renewed our warranty with them.

When I submit claims to AHS, they take care of what I need, explain what's going on, and it's done. I recently filed a claim for my furnace and now everything's fine. Their contractors know what they're doing. They come out and take care of the problem in a timely manner.

They had the wrong zip code but other than that once we got that straightened out it was excellent. I was very satisfied. Everything was fixed within a couple of days. The contractor was very good, efficient and was a very nice man.

American Home Shield is one of the worst company I dealt with in my lifetime. You will spend long time with customer service. The service man they have sent took many follow up and never showed up. Another person was sent and provided wrong diagnoses. A third person was supposed to be sent and never was sent. Three months later and my washer is still not working and the glass of the oven is still broken and AHS is still playing games. Be careful of the AHS. They are only interested in collecting premiums.

This is our third house where we’ve had American Home Shield. It started off with the house that we bought that had it and we thought, “Well, that works well so we’ll continue that.” Submitting a claim to them is easy, especially online. And I’m impressed at how quickly the technicians and everybody respond. Most of the time the same day, they will call and get set up for an appointment. They all seem to know what they're doing since the quality of the repairs they've done has been really good.

Garage door broke down. Called AHS and within a few days, BAM, "Problem Solved".

My experience with American Home Shield was great. Highly recommend!

I give AHS an A+ for prompt and timely service. The contractors call within 24 hours, resolve any problems we have and only top notch people have been sent to my house.

We all have AHS in my family. The claims process is very easy. I usually have the same companies that take care of the air conditioning and heat and haven't had any problems. They took care of my refrigerator and even the ceiling fan which was hanging by wires.

My air conditioner was blowing out hot air and the contractor had to come twice over the next couple of days.. Everybody was great and I'm very happy.

AHS has been a great experience. It was easy to set up an appointment. I'd recommend them.

The toilet all of a sudden kept draining the water out, running and running, and my pump kept kicking on. We ended up having to shut the water off so it wouldn't wreck our pump. Then we called and AHS sent some people out and they said we have a cracked whatever, which is no surprise. This toilet is like 20 years old. They said we got to have a new toilet. Apparently, AHS dictate to the person they designate to be our repair people what to get. They ordered it, got it and came back to put it in. It's been fine since the repair. I would recommend AHS. They've been real good about sending people out.

It has now been more than 70 days since I filed a claim with AHS for my non-operating refrigerator. The refrigerator is still not operating. AHS has been unresponsive and evasive.

I always submit claims over the phone and the rep I spoke to for my recent claim on my electrical box was very knowledgeable. Their contractors are great and I have only good things to say. Everything is working normal. American Home Shield is great, trustworthy and I have peace of mind with them.

Overall, my experience with American Home Shield was fine and I’d recommend them.

I checked on American Home Shield once when I had a microwave problem and realized it was gonna cost me more to have them come than if I were to fix it myself. Then I had an air conditioning problem and AHS took care of it and it was good. The biggest problem was that they charged an awful lot for freon.

I've been with American Home Shield for almost 30 years in 3 homes. But now I have a problem where they replaced a motor. They attached the fan from the broken motor to it and it worked for a month, but right now the fan is wobbling and banging. The AC company, Three Brothers, is telling me American Home Shield will not fix it because it's not broken and is still rotating and that the house is still cooling. But the banging is through the whole house, the whole unit is vibrating. I want it fixed but I'm not getting an answer, and I've been waiting for a week. If they get this resolved, I would be really thrilled.

I have American Home Shield since 2000. It was easy to do the claims because it's online and I got a response within the next day. We had a problem with the ventilation and the technician was here for 10 minutes. We had to pay for the 10 minutes which I thought was high but I just guessed it was cheaper than what it would be somewhere else.

I got pretty fast turnaround on appointments and people showing up for the appointments on time with American Home Shield and that worked out.

We used to have Sears before as our home warranty provider but we’re not pleased with the way that they were responding when we had a problem so we went with American Home Shield. I came to know about AHS from a friend many years ago and submitting a claim has been easy. The last technician we had with the air conditioning were just fine but I've had some people who we weren't crazy about. We had one problem but we did get a resolution. Overall I think AHS should thoroughly check out the people that they use.

I've had a couple of different claims and the last one was trouble with the garage door. AHS contractor came out, adjusted things and everything works fine now. I've had no problems with the contractors they send out. There was only one time that I have to call them out twice for the same issue.

My nephew has had good experiences with American Home Shield as a home warranty provider so they recommended it to us when we bought our house. I've used it only once and it's been good so far. Submitting a claim has been very easy; took me only 5 minutes and the technician they sent was really good. He let me know exactly what was wrong with the unit. But at that time he didn't have all the tools to fix it. So he put Freon in the AC till he got back the next day, which was awesome because it was 100 degrees. They took care of everything and I didn't have to worry about it. I would recommend them to anybody.

We have American Home Shield (AHS) home warranty. We called because we could hear an unusual noise coming from one of our heat and air vents. The service was dispatched with North Little Rock Heat and Air. The technician came to our home, looked at the vent and stated what he thought the issue could be but that he was not comfortable getting in the attic and he would send someone else out that would confirm and would have the part. We never hear anything but a month or so later we get an invoice from AHS for the call. I called their customer service department and told them he didn't do anything so I was not going to pay. They stated that it would go on my credit report. The supervisor stated that the $75 is due before he makes the diagnosis even if it is a bad diagnosis.

My dishwasher was leaking and it was very easy to get them to come. It turned out that the door was not closing properly because I had a knife in the way. It has been working since the repair so I would definitely recommend them. I have no problems with American Home Shield, although I do have two homes covered by them and would like to get a discount more than the first year that I had them.

I've had American Home Shield for a number of years and my experience with them has been excellent. They have always been good and very helpful. I would recommend them.

I am not sure how anyone can give this company even one star. This have been the most difficult and unresponsive company that I ever experienced. I had a water stoppage in the Kitchen sink. Called for serviced. Got a company who is called (C&P plumbing, Inc) 3/30/15 and reported Unstopped kitchen sink after they snaked the pipe. Few days later notice water leaking under the kitchen in the basement. Called AHS and C&P came back and indicated no leak caused by the pipe. Leak continued.

We had to call them out twice, but it was fine both times. Everything was handled on time and the problem was taken care of. Everything was great with American Home Shield.

So far everything's worked out well. Only one thing I questioned was when they replaced my microwave stove. It was caput and they made me pay a surcharge for the stainless steel finish when they were replacing the same thing. If I was replacing like a white one and wanted stainless steel as an upgrade, I could see that I would have to pay a surcharge. Nonetheless, everything has been satisfactory and I'm renewing my membership with American Home Shield.

Our shower was leaking, the pipe had come loose from the drain and we put it in for a service request with AHS. The process to get the service request in was very easy. We just went right on to the website and clicked what it was. I got an email immediately after saying that the company that was gonna handle it was gonna call me, and she called within 2 hours. We set that up and the nice guy came and told me exactly what the problem was. He had to run to the hardware store, came back, and it was done within a few hours. Since the repair everything seems to be doing very well. The only thing was we got this bill from American Home Shield for the service fee, but I paid them directly. So their communication was just a little off but it was no problem even getting that sorted out.

I have a policy with American Home Shield for a long time. The last time I submitted a claim, I called them and they said they'd have the guy call me. I hung up and within 15 minutes, he called me. He was in the neighborhood within 5 minutes. All of the technicians have been good, very friendly and helpful.

I've been very delighted with American Home Shield. I’ve never had any problem with the service people but I think that they need more people because when you call up, you could hang on for an hour and a half which I find difficult. And I don’t use the internet. Other than that, I have recommended the service to many people.

The contractor came the day that they said they'd come. They gave a window of around 12:00 to 6:00, but they got to the house around 2:00. The tech analyzed and looked at it, and had to order a part for the dishwasher so we're waiting for it to come in. I love American Home Shield. I've told other people about it, and other people have gotten it as well. I don't have any issues with them at all.

I prefer AHS over a different home warranty because of their quality and price. But their reps should be trained better. They don't know the areas of the country the way they should. When I talk to somebody up in the northeast, and I'm talking about Florida homes, they were telling me that they don't guarantee water softeners unless they were in the basement. There's no basement in Florida. It's just stupid. So I've had issues over the years. But we just keep AHS because I have a good relationship with the folks that are the rep in this area.

Our air conditioning was not cooling properly and the service contractor AHS sent was great. Since the repair, the AC is back to normal.