American Home Shield Reviews

We made a service request for our air conditioner and it's still in the works. The technician that came out advised AHS that they get me a new air conditioner but that has not been addressed. The technician came out on July 15 and told me I would hear from them. I was gone a couple of weeks and when I got back, I had not heard from them until I called them last week. My experience with AHS has been a bell curve - some of them were very good, some half-assed, and then some average. Nevertheless, it still leans toward the better side. I definitely had more good experience.

We've had a couple of repairs through American Home Shield and it worked fine - no complaints. Everyone we've dealt with has been personable and proficient. The plumber they sent to replace our kitchen faucet was absolutely a wonderful person. He was efficient and worked quickly. We couldn't ask for anything more.

I had a commode problem recently, so I submitted a claim to American Home Shield. They sent out a very polite, and professional contractor who knew what he was doing and did his work in minimum time.

AHS is a great service. Every time I needed them -- a couple of times already -- they were right there for me quickly and handled the repair efficiently. I had a problem with my kitchen faucet in my most recent claim with American Home Shield. I submitted the claim via a phone call to the rep. She's very polite, and within a couple of hours, they had called me to set up an appointment. The contractor sent out by AHS was very professional, nice, and neat, and answered my questions. I was very pleased with him. Our kitchen faucet has been working properly since the repair.

Whenever I've had a problem with my appliances, I call American Home Shield, and the service people have come on time and either fixed the problem or replaced the unit. It's all been positive experiences with AHS.

The American Home Shield rep came into our real estate office and I purchased home warranty service from them because of what she shared. My most recent claim with them was for my air conditioning system. I came home one day and it seemed a little warm in the house. I went to the pool in the community where I live, and when I came home, it was even warmer and humid in the house, even if the AC system was running. So I called AHS and they made arrangements for a tech to come out. My experience with the AHS rep was good. My only disappointment with them was when the first appointment that they were able to get me was a week later. I was under the impression that if I was without AC and live in Orlando, Florida, and if I call the local service company to come and do a repair, AHS would get me an appointment quickly.

We’ve submitted 2 claims with American Home Shield but they were fixed in the same day, and it was remarkably easy. I call them, they gave me the names of two of the people that worked for them in the area, I called them and got an appointment. The guy came out, fixed the microwave, ordered the parts for the refrigerator, did exactly what was promised by AHS and were very professional about it. I was very happy, and I’d recommend AHS to anyone.

We had American Home Shield in our old home for five years and then it also came with closing our new home. The submission of claim has been pretty easy however sometimes there's confusion as to what's covered. Whenever I'm told of plumbing, the faucet is covered, and then the plumber gets out there and then I'm stuck with making a payment for nothing. Still it's generally been pretty good and submit claims online now.

We've always had a really good contact with AHS. I always had asked for a certain company because they seem to be always able to be here and do everything the right way. We did have some experience with a contractor that didn't seem to know what was going on, specifically the one several years ago that worked on our dishwasher. But with AHS, we've always had good experience.

Our garbage disposal broke. It was fairly easy to submit the claim to AHS, and we like the company that came out. They replaced our disposal. So far we've had a couple of repairs through AHS and it worked fine, so no complaints and we're happy.

The local company that American Home Shield sent out was excellent. One time, they sent out a company from Jacksonville which was 400 miles out and I couldn't understand why they did that. But I was happy that when I asked specifically for a local company, they got it.

We've had American Home Shield for years and the process of submitting a claim is always difficult. For my last claim, it took them three weeks to get a repairman for my washing machine. And that's a long time to fool with your laundry. But the technicians who came here before were fine. Also, a year ago, our air conditioner was leaking into the house, and I told them that we got hardwood. If it gets into the hardwood, we're in trouble. But it took them three or four weeks to get people. So we're not satisfied with the time it takes. And the first one that came out to fix the air conditioner leak ago didn't do it right so we had to have it redone. So overall, it's not a good experience but we keep paying the dumb thing. If there was another company out there, I'd be using them. I would not recommend AHS.

I have two American Home Shield policies and had claims with both of them and every time, it was great. When I call them, the reps that I talk to are super. I never had interaction with the technicians because these are all on rental properties so I'm not usually there. But I have spoken to a couple of them on the phone a few times and again, I was very satisfied. No problems at all.

American Home Shield is an excellent company. If you have a problem, you can call them up. They understand what your problem is, and they pick very good and dependable contractors to come to your home.

American Home Shield was the existing warranty of the property we bought so we took it over and continued it. Submitting a claim has been easy but the performance of the technicians they've sent out varied. Nevertheless, it's nice to know that we have something in place if something happens - a certain procedure to follow - and then we know what to expect.

I call AHS whenever I submit claims with them. They're professional and very prompt especially when my air conditioning's got a problem. They know what they're doing so they take care of the problem.

I've submitted claims a few months ago (I haven't submitted one recently) and it's all been good. I call in every time because I need to know who the vendor is and who's coming so I can do some due diligence on that particular vendor. It saves everybody a lot of trouble. The first time AHS had a technician out here, I did not like him at all. He couldn't wait to get out of here and did not fix the problem. I complained about it to AHS and to the insurance technician they had out here after the first one. But from that point on, it's been great. Now, whenever I have a problem with my AC or HVAC, I request AHS to send someone from Summer Breeze because they've always done a really good job for me.

I submitted a claim to American Home Shield, told them what I wanted and they contacted me right away. I've been trying to get my air conditioner fixed for years (all they ever did was to put Freon in it but the Freon always leaked out) and they came out, said that something's wrong with it and needed to do a complete check. Found a leak and fixed everything. Everything has been good except for the guy they sent out to fix the pool once. He was sketchy and said that if it happens again, he'll put the whole piece in. But so far it's working. It just isn't exactly the right thing he was supposed to do.

We've had AHS for so long. Everything has been great and I trust them. We've been placing service orders and have had no problems at all. Their procedure for claim submission is easy. I may do it a little incorrectly but I simply call in and tell them. We got used to a plumber that has been sent out on a number of occasions. So now, we request for him when we call in for a plumbing problem and AHS assigns him to us when the wait time isn't too long.

My neighbor told me about American Home Shield in Texas and I'm very happy with them. We have two subscriptions one in Texas and one in Indiana. We're here in Indiana and if something breaks down on our place in Texas, my next door neighbor can call me and I can call AHS. In the winter, we go to South Texas and we feel secure about our place here in Indianapolis because we have that insurance. Their claims representatives have been courteous and the technicians have been excellent, especially the guy who put in the hot water tank. They've been great about coming, fixing things or replacing things if they can't fix.

I'm very pleased with American Home Shield as a service provider. Our refrigerator's ice maker has been off and on - also, I've had quite a few calls on the refrigerator itself before. Since the repair, the unit's performance has always been good. One time, however, I couldn't understand the guy who did our washing machine due to language barrier. I kept saying "Excuse me. What did you say?", and I got uncomfortable with that. So, I asked them to send someone else and they did.

The contractor that AHS sent out quickly identified the problem, fixed it and did a very clean job.

When we moved into our house years ago, AHS was the warranty on it and I've kept it ever since. But submitting claims to them can become very confusing sometimes. It's because everything they do will depend on what the technician reports back to them after he comes and checks things out. I had a crappy situation with one of the technicians that they sent out to check my dishwasher. He said, "Oh, the reason it isn't working is because you plugged it all up with food and soap." I said, "Excuse me, we've never put an ounce of food in the dishwasher in the 19 years we've lived here." But he said that was his diagnosis and AHS took that. They said, "You could get another opinion, but if they say the same thing, then you'll pay for another service call."

My sister and my brother-in-law told me about American Home Shield. Submitting a claim has been an easy process. The technicians are very nice and the quality of the repairs they've done was excellent. They're a great company and we haven't had any bad experience.

After a service request for an air conditioning leak got "lost" and the tenant never got a call, I called the contractor myself. After two calls to them, and the contractor claiming the call was never made to them from AHS I was able to finally schedule an appt. No follow up by AHS nor the contractor after the visit. The tenant had to text me advising me that the contractor had come and not fixed the problem. 24 hours later... NO call from AHS nor the contractor to me. When repeatedly calling them and being put on hold FOREVER, I got two versions from AHS and the contractor about additional work needed. The contractor AHS used basically left the tenant "stranded" with no air conditioning telling them not to turn the unit back on yet offered no solution to ME, the homeowner.

I recently filed a claim for our dishwasher. Their contractor has been out here twice to fix the thing and both times they had to order parts, but they still haven’t fixed it. However, I'd still recommend AHS.

We're new to American Home Shield. We purchased a house in May and we had a problem with our air conditioner in June, so we made contact about that. It's very easy to submit online. It wasn't confusing filling out the form but there were several questions I had, and I filled out the form and hoped everything was going to work right, being someone who had never used them before. I was never able to speak to anyone on telephone, so that was very frustrating. However the contractors they sent were great, professional and courteous. Everything has been fine since the repair.

American Home Shield has done everything to my satisfaction. Claim submission has been an easy process and so far, their contractors have all been very good.

This company never was able to fix my Miele cooktop and took 6-7 weeks. We suffered. I later just hired a Miele tech to come and repair it. AHS tried to use a local company that had a 1 star yelp rating and lost our information and never fixed our problem. After this first incident, I called and cancelled their membership. I also takes 30 mins+ to get a customer service agent on the phone line. Not worth all the headaches they cause.

I like my experience with American Home Shield. I've only had one little small claim. The technician they sent out was very smart and knew what he was doing. There were no problems. Everything went really smooth.

We have three properties with American Home Shield and my experience has been positive overall. It's a wonderful insurance policy. If you don't know who to contact, especially being new in one property, you can get your laundry list of good quality craftsmen through them. For the most part, my interactions with the technicians have been fantastic. What's challenging is to get all parties to agree that it is indeed a failed product. But once it's agreed upon that a certain product has failed, then it's easy.

My most recent claim with American Home Shield was for my air conditioning system. I did it online and it was so easy. I missed out on the first appointment because there was a little confusion. Either they didn't get the message or they had the wrong number for my account because they had my old number, which was actually my home number that isn't working. I had them use my number but they never did. But the contractor was really good. They came out and did the repair. Overall, I'm very pleased I have American Home Shield.

It’s easier now to submit a claim with AHS when I do it online than it was before. Most of the time, we’ve been very pleased with the technicians they send. The only thing we wondered about is that they had to replace the air conditioner and the person that came out had done some things wrong so they sent somebody else and had to correct what the other person did. I didn’t understand why they wouldn’t have sent the same company. It's just that the person who hadn’t done it properly would have been the one to do it again. But other than that, they got the job done.

I've been with American Home Shield for a long time. I submitted the last couple of claims online. I call when a situation is complicated or I have a question. But either way, it’s been working fine for me. The technicians they sent out have all been good. I didn't have any issues and it went well. I have recommended them to people and I know that they have signed up.

So far, I liked every contractor that AHS has sent out and as far as I'm concerned, AHS has been nothing but great. I'd recommend them.

There was no problem submitting a claim to American Home Shield. I called them, and they sent somebody out. There was a little bit of delay as far as Sears went, but I was happy with the guy who came and installed the part. He was very helpful. If I had to have somebody back again, I’d be fine if it was him. There’s no problem with my pump since the repair, and I’m happy with my experience. I’m glad we signed up with them and I’d recommend them highly.

We bought the house about eight years ago and the real estate agent gave us the warranty. I'm an older guy, I do the internet but I like talking to someone so I submit claims over the phone. The claims representatives and technicians have been all good. Everyone that has come has been courteous and took care of our stuff. It's been a good experience. I've recommended them to other people and some had a good experience and some hadn't but I haven't had bad feedback from anybody that I've recommended them to.

I purchased my house in 2008 and American Home Shield was the one that the homeowner gave me. The submission of claim has been very easy. The interactions with their techs were good, always positive and professional. We only had one particular time where we didn't get the service that I thought we needed, but everything’s been fine. I’ve recommended American Home Shield to some friends over the years.

American Home Shield has been fine since I've had it. The only issue I had was with a guy who worked on the pool because they couldn't tell me a general time that they could be out there and I'd have to be there the whole day. Also, I haven't had a chance to really check it to make sure the pool heater works because right now it's like a 100 degrees.

I called in my recent claim for my air conditioner. American Home Shield's rep was polite and got somebody out here who was real nice, told me what the problem was, and got it going again. My AC is working good now, and everything I called AHS to do had been taken care of. They do a good job. I’m a satisfied customer and would recommend them.

So far, I've no complaints with American Home Shield - everything's been good. When I had a problem, they fixed it. That's why I bought the insurance. I would recommend them.

My experience with American Home Shield has been, in one word: terrible. I would have found them better if they fired that service company they sent to repair my refrigerator because I understood that it was going to take a little while for the company to call me and schedule an appointment. However, my fridge died in the late afternoon of the 16th and the tech drove out here just 10 minutes today and told me my refrigerator should be cold in about 2 hours. But it's not acceptable in this part of the country (and me being a senior citizen) to get up in the morning everyday and run down the convenience store to buy a box of ice for my ice chest.

I haven’t had any problems with American Home Shield and they fixed everything when they came by. But on the other hand, my sister has had problems with them and she has called and called, trying to get her air conditioner fixed. She’s waited for a couple of weeks and nobody has fixed it. So I’m not happy about that. But for the most part, the contractors that came were very efficient and nice. Overall, I’ve had a great experience with them.

Our water heating tank broke in the middle of winter. We contacted them, they did not reply for 3 days. Then, they said it was not an emergency because it did not flood the basement. They refused to fix it. We had to pay for the replacement and installation. They breached the contract. The agents were rude and heartless. I hope no one ever goes through what we went through. Till today they never replied my letters. They just take your money and don't even care.

Our most recent claim was for the garbage disposal, and submitting the claim was easy and I got a quick response. The contractors were very good and professional. American Home Shield is easy to use. You get results quickly with them.

Submitting my claim on my air conditioner was easy. The company that came out here did a great job, and I appreciated it. I also appreciated their customer service. I am recommending American Home Shield.

Terrible service with American Home Shield and their service Contractors. 2 separate AC companies... The first one overcharged us by $750 and accounting found the billing error. Today a claim was rejected for a new AC coil because we were told by AHS that Dog Urine caused corrosion to the coil and that it's not covered under their policy! We attempted to call Angler Air in Brandon, Florida and AHS and no one would answer the phones, straight to voicemail all day! I'm mortified! NO dog has ever been near my pool or AC system which is covered by shrubs! This is absurd and the only way they can avoid paying for a new coil!!! Completely scammed by these 2 companies!!!

The process of submitting a claim has gotten a lot better. The last service I did, I submitted it on the Internet and the company came up and called me. It was great. The technician American Home Shield sent was very professional and knew what he's talking about. I’d recommend them to other people.

For the most of my orders, my experiences with the contractors have been great except for one occasion, but they corrected it. So far, American Home Shield is good, and I would recommend them.

Calling a claim with American Home Shield was a great experience. The man who came out and looked at it checked it. They sent someone out there, and then they delivered a new range which I was thrilled to death to get and the whole thing was wonderful. I appreciate getting the new range so much and I never thought I'd be able to, so the company and everybody has been great. I was thrilled because I almost did not get home warranty when we bought the house in April, and because we had some extra points or credits, our realtor took it upon herself to pick it up for a year for us with what we had left over. Otherwise, I'd never gotten a new stove, which works great. I would recommend AHS to anyone.

I had to use American Home Shield for my refrigerator and thank God that I had the coverage. I'm sure it would have cost me a lot more if I didn't have it. I haven't had any trouble submitting a claim. The last time, I had to wait for them to call me to set up an appointment. But when it turns out to be your refrigerator, they don't wait around with the amount of food you could lose. I've had American Home Shield for a couple of years and I had them in California so it's nothing new to me. I hope they will continue giving the service I've appreciated.

I like that I can call American Home Shield and they will send me somebody. I won't have to go down through the want ads to get a contractor. I have had some people who have come in and have done all wonderful jobs. But the biggest problem that I have with them is that when I have something to do with the furnace in the winter or when I had a water heater that needed to have some help done, it would take them over a week to get anything done because the people who came in would be arguing with each other and say that the other one is supposed to do it. But still, I'm satisfied with having AHS as my home warranty plan.

We had a claim on our air conditioner since something shorted out, so the contractor replaced the wiring that was burned. We haven't had a problem since the repair. American Home Shield has been good, and I would recommend them.

This company is a rip off. Please do research. They charged me 125.00 and never repaired issue. I called back and the second guy still didn't fix. Now I have ceiling damage and they won't help or return my calls. Please don't use AHS.

I've been with American Home Shield for a long time, maybe eight years. Being with them gives me peace of mind. I don't have to worry. If something happens, I call them and they take care of the rest. I don't have to go looking for a plumber or for an air conditioning man. They take care of that. I just call them, pay $75, and I'm good. I got a claim in right now with them for my air conditioning.

Microwave broke down - called them 10 times, every time 40-50 minutes wait. 5 weeks passed and still the contractor they sent didn't update their system with the notes. We paid the contractor, and contractor is not updating notes on AHS, and AHS has no clue how to do it. I called AHS, they call contractor 7 times, still no updates. We are without Microwave and panels taken off by contractor in the kitchen for 5+ weeks now. I mean every time 40 minutes wait to get someone on the call and they have no clue what's going on. I even have the receipt for payment and the contractor notes, but AHS says they cannot take it, the contractor has to update the system. I call contractor, they say they can give us another receipt and have no clue how to update the system. I mean it's a joke.

I had American Home Shield come out to repair my refrigerator. I didn't have any problem at all in making the claim submission. Since the repair, we hadn't had any problem since then.

Our AC failed after three months in our new home. The microwave failed as well. After two weeks, we have yet to see a technician for the microwave. An AC fellow showed up, said the AC would need to be replaced. That was the second technician who said this. We then heard from Home Shield that they won't replace it, but they will put a new circuit board in it. Of course, we've not seen or heard from them since, they just sent us an e-mail asking us to give them a survey on how they did on their last (non) repair. Don't waste your money, this policy is useless, this company will do everything in its power to just collect premiums and not repair or replace anything. Meanwhile we've been without AC for over a month now, right through the peak of the summer heat.

My most recent claim with American Home Shield was for my AC unit. Claim submission was an easy process and the contractor they sent was very nice and professional.

Both American Home Shield and their service agent lack customer follow through. They use a service company that is 75 miles away while we have dozen of service agents within 20 miles. They must nickel and dime their agents for the lowest cost regardless of service.

It was very easy to file claims with American Home Shield. Since having the repairs, things have been excellent.

I had some AC trouble and AHS sent a contractor out to fix it. They came at midnight but I didn't mind because it was hot and they got our AC working again. The claims process is very easy although sometimes it takes a little while.

Deceptive company, sales agent withheld information regarding the $10 coolant policy for central air. If you need coolant, like I do, you'll pay a $75 service fee, a $45 monthly fee and upwards of $90 per pound of coolant, of which AHS only covers $10. I can do better than this all by myself. No thanks.

American Home Shield's good. I'd recommend them.

We bought this house in March and came down the end of May from New York. We came in the house and it was very hot. I turned the air conditioner on and figured it would take a while for it to cool down. The next morning it was still hot. My real estate agent says to call the home warranty which is AHS. The woman I talked to was very nice and helpful. She said they would be out there Tuesday. This was Saturday, and we ended up staying in a motel until Tuesday. The two young guys that came out from the repair place in Memphis were very helpful. They had things going in a matter of minutes and it was great. I loved it other than it took a little time for them to get here. Everything's been terrific since then. I would definitely recommend AHS to a friend.

Submitting a claim to them has been excellent and the contractor they sent out was fine. The unit's performance was good since the repair.

I've had AHS for many years. On the last claim I did, a gentleman came out to check my refrigerator because of its rattling noise. I liked that AHS sent someone from Sears, a vendor that specializes in exactly what my appliance was. He didn't find anything wrong, just gave me a little bit of education on how to clean the coils. He was very professional, courteous, and willing to help. It was a quick service call and once the refrigerator was cleaned and something was adjusted, there was no additional noise. I was just concerned it was more of a major problem than what it was.

Submitting the claim for our air conditioner was easy and simple. The contractors AHS sent were great and excellent, and they were easy to talk to and understand. Everything has been working well so far, but I had another problem the other day and have to schedule another service.

American Home Shield replaced something upstairs that wasn't working right because it would be hot upstairs, and now that they replaced it, it is not that hot like it used to be. It was easy to submit tge claim. We just had to get the money up, so that one took us a while. There were two men who came to fix and install it. They were good, and they let me know what they were trying to do.

I haven't had any trouble with claims, but I did have a question about my contract and what was covered. I read it but didn't understand a particular part, and I was on hold for 45 minutes. That was the longest wait time and I'm not happy about it at all. Other times I've called and I've gotten through. Other times, I've given up. But the contractors they sent were always friendly and some are better at what they're supposed to be doing than others. I have recommended AHS to my son and he has a policy with them. I do know that they sent out a dishwasher repairman that he was not happy with.

I’ve had American Home Shield at my property since 2002, and what seemed to be the method now, when technicians come and we’re standing in front of whatever it is, I ask, “Well, does that affect this?” And they said, “Well, we can’t even talk about that. It’s not on the work ticket. We’re not here to look at it; we’re not here to discuss it.” That’s been the repeated response. I get that there are some repairs that could lead into other. If this was covered, then I could pick up the phone and call and say, “This could affect this. Is this covered?” But it’s like they’ve been instructed now that if it’s not on that ticket, don’t even talk about it. That part frustrates me. But submitting a claim to them has been easy enough and I have recommended them.

American Home Shield repaired our air conditioner and the process of submitting that claim was good. However, I found something I was very displeased about. They removed the cover from the side of the air conditioner. I was out there a couple of weeks ago, cleaning up around the weeds around that area, and noticed that there's a cover off the air conditioner behind it and they never put it back on. They did a good job, came out within a reasonable amount of time, and fixed the thing quickly, but what they did with the cover really upsets me.

We had a plumbing issue and the contractor AHS assigned called me, came when he said he would and took care of the issue. Now our plumbing is performing a hundred percent. It's always a good experience with AHS and I would recommend them.

The last claim I submitted was for a washing machine. The washing machine man was very good. The only problem I have is that he does take one or two days to come. But other than everybody else is good. Everyone that answers the phone is very nice and helpful.

We have two houses where we use AHS. I also am a realtor and I use them when I sell or buy a house. In our other house, I have had them for 20 years already. The only thing I don't like is that I pay on a monthly basis, but then the cost has gone up as far as the service call. It went from 60 to 75 now in over a period of a year and a half.

I've been very happy with American Home Shield. My most recent claim was for my garage door. We called it in and their representative was great. The contractor they sent was very nice. American Home Shield has always been prompt and very good and professional.

I signed-up with American Home Shield for the cost and benefits, and my friends told me about them. It's been great submitting a claim so far. They know what they're doing and interact with me well. Overall, it’s a good experience.

I bought into a policy from AHS, more than 10 yrs now. It is responsible for making home repairs in certain appliances, or plumbing, for a regulated fee, depending on the policy you buy. Anyway, when I bought this policy 10+ yrs ago, I added my Well System in it specifically because we are totally dependent on it for water, and it can get expensive. Well, today our water went out and finding water rushing from under the well house cover. I can't remove the metal blue cover in it to see what is happening, however, it leaves our household without water, and had to shut it down for now to stop the flow of water.

We submit our claims online and it was easy. The only complaint we’ve ever had was when we’ve had to have work on our furnace. The contractor that they sent out is not competent. Usually they send him out first and he always has some funny little story to tell us and eventually someone else has to do the repair. The unit was replaced and everything has been performing fine.

My most recent claim with American Home Shield was for my water heater. It was simple and easy to do the claim. The contractor was professional and there were no problems with my water heater since the repair.

I had no problem in submitting a claim with AHS, and I like their contractors very much. I would recommend them.

I called a representative with American Home Shield for my water heater, and the contractors that they sent to my home were fantastic. I thought he was going to say that I need a new heater and it would take a few days, but he had one in his van and immediately replaced my heater that was leaking. It’s worked fine now since the replacement, and I haven’t had any problems. I was very happy, and I had an excellent experience, however the only thing I was upset about was when I had a problem with one of the air conditioning unit during the winter months here. My AC kept turning on and off every 30 seconds, and AHS said that there was a 48-hour response time before they get to the unit. My understanding was if it’s an emergency, it would be within 24 hours that they’d come and service my appliance, and I could be wrong but to me it was an emergency.

We submitted a claim with them and it went very smoothly. They were prompt and thorough and the customer service was very good. The technicians they sent out to our rental home showed up on time and did the work completely, and no headaches.

The boiler began leaking which cause some water and wall damage. They, AHS, claimed that they don't cover secondary damages.

Our most recent claim with American Home Shield was for the air conditioning. My husband tried to submit the claim on the phone and it was all automated. He's from England and has an accent and the voice recognition does not understand him. The contractor that came out immediately figured out what was wrong and had the parts that we needed in the truck. He fixed it and explained to my husband what had happened. He was in and out of there in about 15 minutes. And we were just getting ready to go into 3 or 4 days of 105 degrees so that was really helpful. Every time we've had to have someone out, they've always been good and knew what they were doing and fixed the problem. We didn't have to wait a long time for them.

Submitting a claim with American Home Shield for our air conditioner has been fairly easy, because my husband was able to go online and put it in. Their contractors were very knowledgeable, respectful and professional. Since the repair my AC has been running smoothly and it’s been wonderful. I haven’t had any problems and I’d recommend AHS to anybody.

My most recent claim with American Home Shield was for a refrigerator. The representative was very cordial and courteous. For the contractor, he came out about three times and on the first time, he looked at it and recommended that I get something new. I don't think that they make the type of refrigerator we have now, so I actually filed a claim to get the repairs. He was very patient and didn't rush the repair. Had a few little items that didn't go right and he came back and recalibrated the compressor

The more expensive American Home Shield gets, the less I'm satisfied. I’m a realtor but it’s very hard for me to recommend it when I’m having so much trouble in my home. You will be on hold for at least half an hour if you call them to talk about something. If it gets submitted on the web and not choose your contractor or the time, hopefully that contractor that they have will call you.

We've been satisfied with AHS. I called in to submit a claim for the AC. They did their job and the AC has been good since the repair.

I contacted the company on multiple occasions for the same issue. The first response was timely, but the HVAC Contractor they sent out did more harm than good. Then when I asked for customer service several times through their website, I never received a response. I called again and the next contractor said they didn't have the experience to work on our unit. I called again and got the run around where they pushed me off to dispatch to find another contractor. I even asked for a supervisor and was told that they didn't have one and that I would get the same response. I was told that they put an emergency request on my account. I didn't hear anything, so the next morning I called again, and was told that dispatch was working it. I pushed and finally was told if I didn't hear anything to call back. When I called back I got disconnected repeatedly.

My claim submission experience with American Home Shield has been easy, and the techs have been pleasant. I’ve had no issues at all.

Last June, AHS had to change our whole spa because the pump stopped working. Submitting that claim was very easy, and I was very happy with the service of their friendly reps. The technicians they sent over were very helpful as well. AHS is definitely recommended.

My most recent claim from American Home Shield was for my refrigerator. The problem was that the filter was not put correctly. So the first guy that looked at it told me that it needed a new filter, so I got a new filter. The second guy that came installed that filter and said that the other one wasn't right. But in the end, it turned out to be a good experience. The water was tasting yucky and there was a lot of noise at night, so it was the filter that wasn't right, but it's doing fine now.

Our recent claim for the washing machine went very well. I submitted the claim online and talked to people for scheduling - it an easy process. The poor guy had to come back several times and re-order the parts about 3-4 times to get it to work. It was quite an ordeal but he was personable, diligent, and we received good service from him. It was a very good experience.

Overall, I feel that when I needed American Home Shield, they did what was necessary and they were satisfactory to work with. HoweverI didn't like the process of calling them and then somebody would get back to me, and the back and forth business. I think that for the number of claims that you put in, it might be a little expensive. Having home warranty is banking on some major item, not some little thing, and because of the age of the house we felt that we needed it. However, over the years we had AHS, I don't think we got our money's worth out of it, and we no longer have it since we sold th house.

I recently had a stopped up sink that I filed a claim with American Home Shield. I paid the service fee and the technician did very well in taking care of the problem in a very efficient manner. It's been a pretty good so far with AHS. The only problem I have is sometimes they take a little while to get out in the area now because of their process.

I'm not really pleased with my experience with American Home Shield. I called in June and I was having problems with my air conditioner. They came out and they put a compressor. Then I called back again because I was having problems. I didn't know if the air conditioner had leaked or one of the air ducts was mildewed on the outside. They came out but he called my brother before he got here to ask what do we think the problem is. My brother said that they were the professional and that is why they came here. So when he came out, he looked. He really didn't do anything. He didn't go into the attic and he didn't check. I paid $100. See, I work out of the country so I have to have people to come here and check. So he came in, I paid the $100. He said he was going redirect the service call. That took a while.

American Home Shield recently came in and replaced the water heater and did some additional work. It's been good, but we had some issues finding a schedule that could work out because they didn't have a lot of flexibility in terms of being available on weekends. It's hard for me to take time off work, so that was a bit of a challenge. But other than that, the technicians that they sent were very on task, and got the work done in a short amount of time. Overall, I submitted a total of 4 claims now, and other than the scheduling issue we had, it's been good, and I have recommended them to my friends.

My most recent claim with AHS is due to a leak in the bathroom wall. I submitted it online and it was not at all difficult. The contractor they sent was excellent and extremely good, and he was one of the best I've encountered anywhere.

I have been 100% satisfied with American Home Shield. They are fast, efficient and a wonderful company. I have them in my home and two of my homes that I had owned previously. All of my children have AHS in their home and anybody that I see who says they're having air conditioning problems, I tell them "When you get it fixed, then call American Home Shield and get insurance on it so you don't have to have that big expense again." One or two of my houses are in the Ferriday, Louisiana area, and there are hardly no service people down there, but they have treated me totally great.

I had a microwave and an oven checked and AHS replaced the microwave which was all good. However, when the 1999-model microwave broke, the repairman that came out was on the phone with a representative and said, "Well, even though you can't get the parts anymore, you have to send the motherboard in for a repair." That was more money than a new microwave. I had to wait two weeks and the repairman said they won't be able to fix it. American Home Shield may have wasted some money and certainly wasted my time in waiting to have it replaced. With something that old and with no replacement parts, it would've made more sense to go right to a replacement.

I was cancelling our American Home Shield coverage but my sister-in-law was really happy about it. I'd still recommend this company.

Our air conditioning was leaking so we called American Home Shield to get someone sent out to try to fix it. When we called in for our claim, it was a very long wait followed by a brief time of answering two to three questions, and then the representative said they were going to send someone out. But the people that was in charge of scheduling dropped the ball and didn't tell me that someone was being sent out. Luckily I was home when the contractor came out. He was great and fixed everything within 10 minutes and our A/C didn't have any issues again. I don't feel that American Home Shield cares about my business a whole lot, but they get the job done.

I've been using American Home Shield for years. Everybody was always helpful.

My husband was present when the contractors American Home Shield sent out fixed my dishwasher, but I didn't have any issues or concerns, and they took care of my problem smoothly. The only problem I had with them was that there was a situation last June. I have ended my contract because I was upset with the solution. I had an air conditioning problem at that time, and when AHS sent a person, they didn’t resolve the problem and I ended up having to pay somebody else on the side extra even though I was paying for American Home Shield. That was over a year ago, so it was disappointing. Then initiated to contract again with AHS, this time, it was a different problem and it was fixed quickly.

The contractor that was sent came out and tested the unit, had an idea what it takes to fix it, then ordered a part. It took a couple of weeks just to get the part verified and make sure it was okay with the warranty. Finally about 3 weeks in, they tried to fix it but they didn't fix the problem so they went back and tried again. The guy called me and was supposedly at the house last week. I told him I wasn't going to be there but he knows where the problem is and he said he'd take care of it. I never saw him but he might have come while I wasn't here but it's still not fixed. He didn't leave any note or anything that he had been here.

Claims submission with American Home Shield has been extremely easy. I’ve had the policy for several years now and I’ve been very pleased with their technicians. AHS has been very responsive as well - for instance, they’ve replaced my washing machine. I’ve recommended them to several of my friends.

The last service that we've had with the electrician that AHS sent out went fine. Not just with that one, but all the guys that have come here have been great. I usually call them to submit my claim and their reps go above and beyond in providing customer service. In fact, this company is one that still gives the customer the service they deserve. I have nothing but good things to say about AHS and would recommend them to others.

My most recent claim with American HomeShield was about plumbing and they were prompt about it. The gentleman that came in to do the work did a good job. There are no problems at all and so far, the performance of the unit is good since the repair. In general, we have been very pleased with AHS. If there is a difficulty with the problem that was not taken care of, they would usually send someone out. We've been with them since 1997 and continued because of their good service. The experiences have been very positive and I have recommended them out quite a bit.

My refrigerator that American Home Shield serviced will have a compressor installed the second time, and this has happened within a three month period. I’ve lost all my food, so it’s a costly repair for me. The repairman put a rush order trying to get the compressor fixed, but I’m still without a refrigerator. Living on social security, this is hard to deal with and I wonder how many more times this is going to happen to me. I know it’s not American Home Shield’s fault but I don’t understand why we keep fixing the thing and keep losing money. Currently I’m living out of a little cooler trying to keep my insulin cold because I’m a diabetic. I’m frustrated and this isn’t a good experience.

I'm satisfied with American Home Shield. They've always done what they said they're going to do in a timely manner.

I used American Home Shield when my air conditioner went out, and submitting my claim was very easy. I went online and scheduled it there. My problem was very quick to be fixed, and it cost what it said it would cost. I have been very happy with American Home Shield, and I’d recommend them.

We've been with American Home Shield for many years and they've always taken good care of us. All of our stuff is under them, and so far we're satisfied with them. Recently, we called to have some electrical work done and didn't have any trouble with the contractor they sent - he was good. Now, everything is working fine. We also need something done with our washing machine and dryer, but I don't know what AHS would do since they're both getting old. We've had the washing machine since 1993 and it's getting to the point where it's not taking all the water and soap out of the linens. I don't know what to do whether it needs a new component unless somebody comes to look at it.

We contacted AHS and asked for a plumber to come in the house and check on leaks from our restroom. Compared to the the earlier work order I submitted, this one was easy. The plumber showed up right away. The one prior to this, we had some difficulty because we submitted the work order through the website and then after 30 days, we didn't hear anything. Since we had the phone number and name of the plumber, we called three times. Every time, there was no one - it was just voicemail. We couldn't reach them to have a schedule. It wasn't until 30 days later when someone finally called us saying there were some issues with their email system and they didn't get a notice. But it's been resolved. So far, with the exception of that experience, we've received quick response. The technicians who came were professional and got the job done in the amount of time they said they would.

AC repair - Absolutely the worst service out there. Claim to only have one contractor in all of Central Florida, and they are just as bad... 2 and 1/2 weeks for a drip pan and still waiting. No one gives a straight answer, will be switching companies as soon as this gets fixed. Total waste of time and money.

My wife called American Home Shield this morning to schedule an appointment the regarding the plumbing. They said they're gonna have somebody here tomorrow. We'll see what happens then.

I’ve been with American Home Shield for years, and submitting claims was an easy task. Their technicians were good and they do their job. AHS gives you the service you need and they always follow up with you. I never had to complain about the repairs they’ve done, and I couldn’t be happier with the company. I recommend them to a lot of people, since I own a vitamin store and I always tell my customers about them.

The air conditioner went out so we called American Home Shield. I told the representative what my problem was. I also told him that my wife is a heart patient and we're stuck on a weekend with 114 to 116 degree temperatures. The representative got busy on it. The contractor got out here Saturday morning and confirmed that unfortunately, our AC was gone. They juggled their schedules and did the best they could to get it done within a few days which they did, on the next hottest day in Arizona on a Friday afternoon. Working with American Home Shield was what we expected. My wife used to work for American Home Shield as a rep years ago so were very familiar with them. We're both retired real estate brokers and we've been around American Home Shield for years.

American Home shield was very good. I was out of town when I had some stuff done and I told them I have to get it done because I can't live without the air conditioner, and they took care of it. Submitting the claim was okay but it didn't cover the whole thing. I still had to pay. They came and looked at it and they said I need a new motor and it cost me about $250 extra.

I have been recommending American Home Shield to others and my experience with them has been good so far. I only hope that their price doesn't go up because it keeps going up.

Please be accurate and fair with your comments. Remember, you are responsible for what you write. See our Review Guidelines if you have questions. I had AHS for over 10 years when I lived in Texas and the service was always great. So when I moved to Okla I took out the AHS service. Sat 8/15 I called AHS about 7PM because our air conditioner had gone out and we had a person here recently diagnosed with cancer and could not make it through the weekend in a hot house. I explained this to the lady that answered the phone and she said she would schedule someone to come out but it may not be until Mon or Tue.

I submitted a claim for the dishwasher and the stove and I had a pleasant interaction with the technician that American Home Shield sent. I asked him what he was doing, what the problem with the appliances were, and he was more than willing to explain to the best of his ability. Everything is good. I will recommend them.

I recently submitted a claim for the water heater and the process was easy. Their contractor who came to my home was friendly and answered all my questions. However, there's a lot of red tape to go through to get something done sometimes. He brought the water heater out to fix it and they didn't want to fix it just then. Ultimately, we ended up replacing it which was better for us but it took days for them to figure that out.

I submitted a claim with AHS for my air conditioner online. The next day, the contractor came and the speed of the service was great. I wasn't waiting around. That's good service from American Home Shield.

I had one service order I’ve placed with American Home Shield and it went smoothly. Their techs were fast to work. One of them tracked in some mud, but he went back and cleaned it up, which I appreciated. I’ve rarely interacted with them which for me is great, and that it means I’ve had no issues. But it’s been a great experience as far as they were easy to get ahold of when I needed them.

I had a refrigerator, and washing machine problem. In submitting claims to AHS, waiting on the phone is difficult, so I gave up and started working on the computer which is a lot faster. Their technicians have been wonderful, and I'm very happy with AHS. The deductible, however, could always be cheaper but that’s only because I don’t have much money and I don’t have any idea whether it’s reasonable or not.

AHS was very responsive in dealing with whatever issues there are. I called to submit a claim regarding plumbing. Their staff was good and the contractor that was sent out showed on time. I described what the problem was and he went on and took care of it. They provided excellent service and were very knowledgeable about the policy I have with them. Since the repair, there have been no problems. I would recommend them to a friend.

AHS has done the job for me. It has been satisfactory, and I have no complaints. I have had no problem submitting a claim with them and the technicians had been very good.

I usually do everything online when submitting a claim. My recent claim was when I had my bathroom all clogged up. My son was using those wipees instead of toilet paper and that's what clogged it up because they weren't even going to the sewage... they were getting stuck in the toilet itself. The contractors were fine, came out and did what they had to do, and were done really fast. The toilet's been good since the repair.

We love American Home Shield. They've helped us on several occasions. The contractor came for our stove, had ordered a couple of parts, and he was back within 10 days, and everything's working fine now. I would recommend them to a friend. They're very professional.

The air conditioning didn't work so we had to call AHS and my experience with their reps have always been good. I've never had any issues with anybody and any negative customer service at all. The technician they sent came over and the AC worked a little bit but that wasn't perfect and kept being dysfunctional. We've put up with it for a couple of weeks and made my way through to make it work as best as I could but I had enough of that. I called them again and they came out, did more diagnosing, and found more things that were wrong. It hasn't been fixed yet but rumor has it that the parts would be checked out here today or yesterday and then they can install it sometime after that point. One of the things on my to-do list today is to call and ask the repair people if they got the parts and if they did, I was going to schedule the repair which might be nice since it's hot in Texas.

On the 29th of June I called American Home Shield regarding my heater - there was no heat. I didn't have any problems with the rep I talked with and the guy they sent out was fantastic. He is from Parsons Heating and Air out in Ballinger. I live in Coleman which is 30 miles from him, but he's good. He was prompt, came in, replaced the fan motor and something else, and got the job done. Now, the heater's working better than before. AHS has been exceptional, I've got zero complaints. Kind of unbelievable because I've used them several times. I've had them for my air conditioning and once for my dishwasher. They've been so good that I even told my friends about it and some of them have contacted AHS and got the policy.

Refrigerator compressor went out and American Home Shield dragged their feet for about ten days before finding a part. All the time, I was living out of an ice chest. I can't understand why in the United States of America, they can't find a part for ten days. I filed a claim online and spoke to a representative, and they feel like they had the ultimate authority, and I could just do what they said or not call again. The contractor was wonderful and did great service, but again, they're handled and controlled by AHS. Even though I'm paying the money for the contract, I'm still not considered a customer. I'm angry with this experience.

My air conditioner went out again. I prefer to speak to a human so I used the telephone to submit the claim, and they had someone call me. The contractor was supposed to have been here between 10 and 2, but I got a call at 1 saying he'll be a few hours late. He came at 8 o'clock at night, but it got fixed and now it's working as normal. They, however, replaced the same part they replaced two months ago, so I'm not sure if I got a bad part or they're using seconds. We'll see how long this one works. Nevertheless, AHS works fine.

American Home Shield fixed my air conditioner. The guy was here promptly, and they paid for it.

American Home Shield has been good so far. When I submitted a claim for my air conditioning unit, the contractor came on the time he said he was going to. He didn't have the right part so he had to go back and get that. He then scheduled another time, and now it's doing great. AHS is a good insurance. It works for us and I would recommend it to a friend.

We had American Home Shield when we first bought our house in Las Vegas in 1998. When we got the house there, the lawyer stated that the seller of that house had a protection on it for a year and it happened to be American Home Shield. They asked us if we wanted to renew them, and we’ve been with them since then. So far, we have recommended them to a few people. I’ve had no trouble with any of the technicians that they sent out. The only trouble we have is that they raise their prices quite a bit.

I called a rep in submitting the claim on our water heater that went out, and it went smoothly. Within a couple of hours, I had a call from the company that was coming out to check. We need to have it replaced, and it went real well so that was a great experience. The contractors were good. I had to replace the floor of my kitchen because of the water damage but I had to go through my homeowners' to do that. We've had American Home Shield for 14 years now and they've always been very helpful whenever I needed help. I'm very pleased.

I signed up with AHS three months ago and they were right on the spot. Claims submission was very easy and their contractors were excellent.

I had a very disappointing experience with AHS. I called them because I had no hot water. However, they did not ask me anything. They didn't want to know what was wrong, so they could not make an intelligent selection of a contractor or they didn't know what their contractors' abilities were. So, when AHS contractor called me, I told him that we have a Noritz which is a tankless water heater. Unfortunately, he said that he doesn't know anything about that.

Submitting a claim with American Home Shield is fair and interactions with their technicians were good.

The contractor American Home Shield sent to us was great. He came on the coldest day of the year, diagnosed our problem and told us we needed a furnace. We decided to upgrade with him and he came out the next day and put it in. Since then, the furnace has been working good. All in all, it's been a hassle-free experience for me with AHS so I am very satisfied.

My recent claim was for our washing machine and it was totally unsatisfactory. The issue was we weren't aware that it wasn't covered because other appliances have been repaired and were covered without question. They said it wasn’t covered, none of those appliances were covered, but strangely enough they repaired them all. We are seeking another company at the moment.

We had a plumbing issue that AHS fixed. Claims submission was a good process - you go online and set it up and then they will call you, come out, and then work with you. The plumber they sent out fixed what we needed to be fixed, so he did a good job. Some of the plumbers they sent out didn't do a very good job prior to it. AHS was a good deal for us because when we bought the house, the realtor requested that the seller buy the policy and cover any repairs required, so we spent almost a year fixing everything that was wrong with the house that we moved into. AHS is satisfactory and above average, depending on the contractor - some are good, some aren't too good. The whole process, however, is good as far as going online and getting your ticket set-up and all that.

Having American Home Shield is a good thing. Submitting a claim with them has been easy. The contractors they sent out have all been good and I haven't had anything to complain about. All the contractors have been quick, easy, and thorough.

I placed a service request and the vendor (Sears) gave me a run around. I called AHS for assistance and was placed on hold for over 35 minutes. I called again and stayed on for 45 minutes. Customer service is terrible and this was cancelled after two years and no success.

There was a situation with my dryer and sending the claim online to American Home Shield was very easy - no big deal at all. Sears came out and fixed the issue the same day so it wasn't a problem. It's good and back to normal now. Overall, it's been a very good experience for me with AHS. I like having the peace of mind knowing that I can call them and I don't have to worry about getting my own contractor. I've even recommended them to friends.

There was a leak in the toilet. It took four appointments, for some reasons, which had nothing to do with AHS since it was the contractors who came to fix and they cut a hole into the wall because they thought it was the shower when it was the toilet I had a leak in.

Submitted a service request to AHS because the 'hot' water heater stopped producing 'hot' water and was leaking all over the garage floor. Took four days for the plumber to show up and tell me the hot water heater was broken and needs to be replaced. They verified what I already knew and what I told AHS. Now it will be another two days while I wait for AHS to approve/verify coverage and schedule a new call. I have been with AHS for eight years and you would think customer loyalty means something. There will not be a renewal policy forthcoming. Adios AHS!

AHS makes it so easy as I call them, then a repair company calls me and we set up an appointment. It was quick & easy. No hassle. The company comes out, fixes the problem & we pay just a service amount of $75.00 and it's all done. No problem trying to find a company to do the work. Just a phone call to AHS!