American Home Shield Reviews

My most recent claim with American Home Shield was when they got our defective refrigerator replaced. I called to a representative to submit the claim and they sent the contractor. They were all great. The new refrigerator works fine. I'd recommend AHS to a friend - they provide a very good service, honest and they have integrity in how they do things. I'm well pleased and everything in our experience was acceptable.

I didn’t have a problem with American Home Shield, and they’re good. The first time I used them was on the second month after I had their policy. We submitted a claim online, and the contractor came right in to fix our AC. He was on time and did his job. He then gave me some advice on how to keep the filters clean, and told me he changed what needed to be changed. He also told us whatever else we need to do on our part. We then paid $75, and that was it. It was quality service, and I’m glad to have it. I hope to be able to continue the service without interruptions, but if I have to, I’d like to be able to start back up. I’d recommend AHS to anyone.

In my most recent claim with American Home Shield, I had a problem with my air conditioning unit. I submitted a request online and within 24 hours, AHS had assigned someone to come out to take a look at the problem. The contractor was on site for less than 30 minutes and quickly identified the problem, which turned out to be a simple problem caused by a battery. He fixed the problem and I haven't had any problems with my AC. I love the confidence that it gives to have AHS as support because when I needed them, they have been extremely helpful.

We like American Home Shield but our biggest problem is the computerization of all this stuff. It takes such a ridiculous amount of time to get to a real person so we can tell them the problem. And generally, when American Home Shield sent a contractor, everything is repaired within a day or so. So, we've had a very good luck with the contractors they sent. However, on the last claim we filed, we had Sears to repair the refrigerator and it took 3 weeks from the time we called and got a hold of Sears until the time it was fixed, which is absolutely unacceptable. But that's not American Home Shield's fault, it was the Sears people. It was absolutely terrible.

The air conditioner wasn't cooling so we called to file a claim. The representative we spoke to was very professional and accommodating. They sent a guy out right away who was very professional and explained what he was doing. He even told us after 90 days, he needs to check it again. He was very thorough and very nice to deal with. The air conditioner is cooling now. He did a good job. We've always had the most professional dealings with anybody we've had so we are very pleased. AHS really cared about our situation every time.

AHS were very efficient. They called me the same day that I got a hold of them and had the contractor out here within two days. The guy was great and both my dishwasher and microwave are now working.

My most recent claim with American Home Shield was when my air conditioning unit was out of service. I had no problem in submitting the claim. I called and they sent someone out. The man came and fixed my unit, which was great because it was hot in here, and he was very professional. He told me what to expect if the problem wasn't fixed with this repair. I've been pleased with their service, and I'd recommend them to anybody else who needs the kind of work that they do.

Perfectly satisfying. We're very happy with this service. Submitting a claim was quick and easy and the contractor they sent was absolutely marvelous. He got here and knew exactly what he was doing. It was super. It's been perfect and wonderful since the repair.

I called in my air conditioning claim with American Home Shield on a Sunday night and left a message. I then called the first thing next morning and spoke to someone who said they received the message and scheduled a person to come out that morning. The contractor showed up on time, did what he needed to do, explained what happened, replaced the part, and was gone within an hour. I like the fact that it was a quick turnaround in response to the issue I had especially that I needed my AC fixed ASAP, and my unit’s been fine with no issues at all. I’ve used AHS in the past, and it’s a great program. I have a new house and I had other companies, but didn’t like them at all, so the minute my contract was up, I immediately signed up with AHS. I’d recommend them.

Run away from this American Home Shield, AHS. They claim to fix anything under your roof. I bought the higher plan (System option) for about $42.83 a month (from 2011 to Aug 2015) for many years. We got two breakdowns, the gas burner (two out of four burners on the Thermador Range) and the other was the garage door opener. On both occasions, we had to spend $75 in home estimate. On both claims, AHS denied our claim requests because our broken stuff is the exception listed found on the contract fine print. We had to spend the repair cost ON TOP of the $75.00 in house estimate. Right after the two repair items, our air conditioning broke down during the sweltering heat. We decided to forget about AHS, which will find every way under their fine print of their contract to deny our service.

I've sold my house and have tried to contact them to cancel on 3 different days, 2 times each day. Ridiculously long hold times. I finally get someone, need to be transferred to retention department, no one answers there. They tell me "don't worry, someone will call you"... hasn't happened. This is possibly the WORST customer service I have ever experienced.

The technician was very punctual. He arrived to my house at exactly the time that he mentioned when he called. Within five minutes of his arrival, he pinpointed the problem.

My most recent claim with American Home Shield was for an air conditioning issue. Submitting a claim was really good as well as the contractor that they sent. It's rare that I find that when things are scheduled, people come out in the timeframe that they commit to. I have found a lot of times that vendors for AHS put customers as a low priority. If they get other calls you'll end up waiting until 8 o'clock at night -- if they come at all. But this guy came out and fixed it on the first try and no problems after that.

We turned to American Home Shield when our air conditioner needed a recharge. Submitting the claim was smooth and the contractor they sent was great. He came in, knew exactly what the problem was and fixed it. The air conditioner has been perfect and we had no problems since.

We have two houses and had a couple of claims to AHS and they've all been easy. They've come out and took care of them - no problem. My most recent claim was when a spring broke on my garage door opener. I submitted my claim online and it was easy. I went to the AHS website and selected the category that my claim fell under and I got a call from the contractor within about 48 hours. We set up a time, they came out and fixed it.

Most recently, I've had my washing machine, ice maker, and dishwasher repaired via AHS. Claim submission was a very good experience and I received good service from their contractor. However, the ice maker didn't work and I haven't been able to contact the contractor to have him come back. Nevertheless, I'd recommend AHS.

It is very easy to submit a claim with AHS. We did one recently for my rental house's shower which wasn't draining. We received a callback within 24 hours from the contractor and they came within the 24-hour period. They completed taking care of the problem quickly, so the renter and I are happy. AHS is excellent. If you have a rental property, it makes a humongous difference.

I went online and submitted a claim to American Home Shield. I was happy because the people that came up as the assigned provider didn't call. I called four hours later and found it was a 1-800 number and I was instructed to leave a message. So I called AHS back around 5:00 and talked to somebody. I asked him for a specific provider that I used in the past that I liked - it was a local provider. They reassigned it and they came in our house to see what the issues were. They explained what was wrong then they had to order the parts. Somebody had to come back to make the repairs. He replaced the burner and the socket on our stove and worked on my dryer. There was a further problem on my dryer so more parts were ordered and he came back and finished the repair. After that, everything's been working fine.

We called American Home Shield about our gas leak problem, and they couldn’t fix it because it was outside the building instead of inside, so we had the homeowners association do it. AHS came out and told us where the leak was, so we really appreciated it since it helped a lot. The plumber AHS sent also told us that we didn’t have to pay and there was no charge, but weeks later we got a bill. We knew we were supposed to pay it anyway, so we did. We like AHS and they’re great. I’ve recommended them to others.

My most recent claim with American Home Shield was fixing a pump on my pool. I called them, talked to somebody, and they took care of it right away. They sent someone who was good - he knew what he was doing and it was fixed very quickly.

My service request was promptly responded to. The contracted service technician arrived within the promised time frame and was courteous. He diagnosed my problem and it was resolved in a timely manner.

We recently filed an online claim with AHS for an electrical issue. Before, I thought their website could probably be improved a little since prior to this recent filing, I was having problems with the instant service when I try to submit a claim on the web rather than via telephone. They just changed it recently however, so this recent claim submission experience has been very good. Contractor-wise, I've gotten excellent service - they have been more than knowledgeable and it's been a wonderful experience with them. AHS has been excellent and I have no complaints whatsoever.

Just this month, I filed a claim with American Home Shield. They sent a contractor, Joshua. He told me what was going to happen and it happened just as he said. He came out two days later and mailed out a check.

My refrigerator wasn’t working so I called a lady at American Home Shield who helped me, and they came in right away. Also, the guy AHS sent to fix the faucet in my kitchen did not check it out and told me that we needed to replace it, and that I had to go with the warranty, so I fixed it myself and it took me a minute. AHS is pretty good and I’d recommend them.

I had a recent claim with AHS as regards our plumbing. I called it in and very easily filed the claim via their automated phone system. The technicians they sent out were very professional and our plumbing has been fine since the service visit. AHS is awesome and I promote this excellent program all the time.

I submitted claims online to American Home Shield because of my stove and my refrigerator. It was an easy process and they sent out contractors from Sears. They came on time, were very knowledgeable, found out what the problems were, and fixed them.

The air conditioning was out when I came home one time. I filed a claim with AHS and two days later, someone came and fixed it. It's been fine since then.

Life saver. Great service.

We had a pool pump issue and filed a claim with American Home Shield. They contacted somebody locally and they moved on it fairly fast. Unfortunately, we are still in the middle of it because no one’s been able to fix it yet. But it’s in process and everybody’s doing everything they can in getting parts.

When I first purchased a home warranty from AHS, I was a bit apprehensive about how it would work - not knowing if I was wasting my money or if it was money well spent. But after having called for repair for 2 different problems, I am more than ready to recommend homeowners purchasing warranties. The contractors in both instances were very polite, professional and knew what they were doing. They arrived in the arranged time frame and each of them took the time to make sure there were no additional problems with the units they were working on. And never leaving before making sure everything worked properly. I am someone who asks questions about everything and the contractors enjoyed teaching me about what they were doing. I was very pleased with all the work that was done.

The contractor arrived promptly, got to work and fixed the problem. A job well done.

My experience with American Home Shield has been pretty good. I had a couple of air conditioners worked on that started in June 26 but it's been a lot of trouble with the first contractor I had. He was a big deal. We finally got rid of him and got somebody else who just finished the work today. Which was almost two months later. But things happen and I'm not going to blame anybody.

I've done a couple of claims with American Home Shield and the most recent one was for an A/C. I did it online first but I changed it and spoke to a representative. The service gentleman that they sent out was wonderful and very professional. Everything worked out perfectly since the repair.

Submitting an online claim with AHS was very simple. I had running water in the toilets and had no hot water coming from one of my shower head. The contractor was good and prompt. Since the repair, things have been better than before. It was a very good experience and I'm very satisfied.

I called in to submit a claim with AHS for my hot water tank and the rep I spoke to was very cordial - we had very good service from him. When their contractor came, he said that the hot water tank was fine and it just needed to be cleaned which he did. He flushed it for us, but we purchased a new water softener from him which was fine since we wanted to do that too. However, we asked him about replacing our kitchen sink and he quoted us a price of $650 which did not include the sink and I was upset by that because that is very out of line cost-wise. Other than that, we've been very pleased with any other service calls that we've had.

The water heater went out so I called AHS to submit a claim. I left a message for them to call back, but they were calling my home phone number which I had already told them that I didn't have anymore. When they called my old telephone number, of course somebody answered saying that they didn't call them and they don't need anything. I waited for three days and I called back and I told AHS that they need to call the contractor and give them the right number.

My A/C was not working. It was not giving cold air so I called American Home Shield's service number using their automated system. The contractor that they sent fixed the problem quickly.

Our dishwasher went out so we called AHS to submit a claim. The problem was they tried four times before they finally got the dishwasher fixed. They kept sending people out that obviously didn't know what they were doing. One guy came in and said something about buttons and said that it was a matter of how we push the button. We still had to pay $100 for that which wasn't fair since he could have said it over the telephone. However, they've been here the time they said they'd be here, but I wish they'd be tighter with their time schedule though I understand that they get tied up in places and have to finish. Overall it's been what they promised and they do what they say they'll do which is fine since it's what we pay them for.

My AC unit decided to stop working. I called AHS and set it up. Two days later I got the call from the work guy. I live in the boonies so it's easy to get lost but he finally got to the house and came to find out the circuit board was bad so they had to order it. He came back out and it was fixed. It was quite quick. The contractor was nice and explained everything because I asked a bunch of questions. Since the repair, my AC has worked great. Now, I keep it on most of the time. AHS has been easy to work with.

My most recent claim with AHS was for my air conditioner three weeks ago. However, they couldn't find anybody to fix it, so we had to find our own person. We had to get an okay from them, but we couldn't get through to them, so it was a real process to try to get a certain number that we need. I was on the phone a total of 4 to 5 hours waiting for somebody to come on to take my call, then talking to various people trying to get numbers but people not calling back. We had to fax some information and nobody called us back on it. Finally I found a fellow and I said that I was not getting off the phone until I get the approval number. He said sorry and he was real happy to get that for me right then. He knew that I was upset and he got me the number and we have gotten a reimbursement for the work that we've done.

My most recent claim with AHS was for my stove and I submitted the claim online. Two different individuals came and they were both fine and professional. One diagnosed the problem and ordered the part and the second gentleman installed the part. However, there was a little delay in getting the parts to do the repairs but after the part came, it was a one day job. Overall, it was a good experience and their contract does exactly what it said it will do.

We had a refrigerator/freezer problem and the technician came out and fixed it. He discovered what it was and it's been good ever since. Overall, AHS has been very good. They're prompt and we like their service people.

I've been with American Home Shield for many years and everything has been wonderful. They've been very good. I usually call to submit a claim and it is very easy. Their claims representatives are very cooperative and they get me contractors to take care of whatever problems I have. That's all I can ask for so I've been very happy.

I had an issue with our garbage disposal, so I called American Home Shield to submit a claim, and the unit has been working perfectly since the repair. The contractor they sent was very professional, clean, well spoken, helpful, quick and knew what they were doing. A couple of other friends of mine that live in a different area don’t have quite as good a workman as I do. I have no problems with American Home Shield.

We've had American Home Shield for several years now and we've used them for four different times. Other than a bad experience with one plumber who left a mess and had to come back, we haven't had any problems. Recently, we had a toilet that wasn't working properly so we called AHS to submit a claim. They got a hold of the repair person and called back to let us know when he's coming out. When the young man got here, he took care of the problem and explained everything to us - he was very professional. We have been pleased with them.

I called AHS to submit a claim for my plumbing and that was easy. However, the contractors they sent wanted to use the cheapest product that they could find to replace my original stove which I wasn't happy about. It doesn't have as good as the quality of a replacement part that I did before. Overall, the experience with them was okay.

My last claim with American Home Shield was the garage door opener. I called them up and they called me back and said they were going to send a guy out. The contractor came out, looked at everything, and called AHS back. Then AHS said that the part they have to fix -- it wasn't the motor itself, but the spring -- wasn't covered under warranty, and I read from the warranty book that AHS and the contractor were right. But the contractor did fix the problem. He was very professional and told me everything that he was going to do, and I enjoyed talking to him. I did say on the side that what I had was a double door, and he suggested I might want to get the other door fixed at the same time. So I told him to go ahead and fix it too, and he said, "Okay, no problem." The unit has been working excellent and fine since it's been repaired.

The worst home warranty ever! I have three properties with American Home Shield and I have nothing but the worst experience with this company. Every time I called regarding an issue for one of my properties, the technician and plumbers they send were unprofessional. They have no knowledge of what they doing, and they don't want to even work and never fixed anything. The technician they sent was always trying to make every excuse in the book to get out of fixing the problem. And every time I tried to call customer service it would take me at least 45 minutes on hold to be able to talk to somebody and they were never helpful, very unprofessional, and have no knowledge of anything. I've had so many problems with them that I finally decided to cancel all my contracts and take the loss and move on. I would never ever want to deal with them again. I will never recommend them to anyone.

It's going to be my last month with American Home Shield because I'm moving to a new house. But other than that, I didn't have any issues and would recommend them.

The sinks were clogged up so I called AHS and the representative was good. She gave me the name and the phone number of the one they were going to call. They were prompt and called me back that day. They sent a plumber over. I showed him the shower and they put the snake and then I told them about the kitchen sink and he says that the reason why it keeps doing it is because it is an older house and the pipes are smaller. It would take a while for the stuff to go down. Its not actually clogged. Now that I know that, I won't call again for a long time. Since the repair, things have been good. He just put the snake down there and that was it.

We put in a service request on Thursday, August 27th because our air conditioner stopped working. On Friday we were told no one could come out until Monday. When we called to say we are in Phoenix with temps over 100 degrees, they said they would expedite the request. My husband called to verify it was being handled and was told everything was all set. We never heard from a service company. When my husband called the company listed in the email, he was told they said they could not come out earlier than Monday and told AHS this. AHS never contacted another service provider. I called on Sunday to see about getting service sooner and I was told our file was never sent to be expedited. We were on day 4 without A/C. We were then told someone would call in 1-2 hours with the name of a service because they now had to "personally call each company." I never got a call.

I had a problem with my septic sewer and drain lines, so I called American Home Shield, and now it works fine and I hadn’t had any trouble since. I’ve been with them a long time and everything I’ve put in with them has been taken care of in a hurry and done well. I haven't had any problems with them and they've all been good.

We’ve had two claims from American Home Shield. One, my air conditioner went out. We contacted AHS, they sent somebody out the next day and it was a quick fix so it was only one day of misery. After a month, my washing machine went on the fritz. We called them and the repairman who came out was very professional, courteous and personable. He took the time to explain to me what he was doing. When he said my transmission has gone out, I asked him if it will take long (it was on a Friday and I do laundry on Mondays) and he assured me he doesn't think so. He got the part and fixed the machine within a week or less. They were really on the ball. Whoever sets up which company comes to us, they must pick the best company in the city because we’ve had good luck with both of them.

When an oven went out on me, the ladies from American Home Shield that I worked with were very professional and prompt. The oven was no longer made, so they had to do some research and got me something that's reasonably close. I had to do some remodeling because the range is too short, but I’m happy with it and the service I got. Also, back in 2013, my furnace went out and I was getting home from being in the hospital for lung cancer. So, I went ahead and paid for the repair, and remembered that I had coverage from AHS. However, the contractor and AHS could never get in touch with each other, so the contractor wasn't able to provide AHS with the receipts for the repair, and I wasn't reimbursed for the expenses. Outside of that, I’m happy with AHS, and have recommended them several times.

I called American Shield because of my air conditioner - and when they say they're going to call withing 24 hours, they do - however, I got into a fight issue with them since they tend to send people that work on Mondays through Thursdays. That wasn't good - they basically told me they couldn't help me because I needed to either have a Friday or a Monday appointment. Unfortunately, all Mondays were booked and they had no Fridays available. Also, they can only send someone in my area that works only from 7:00 until noon. If I am paying insurance for three homes, I feel I should be able to at least have someone come that has open hours. It was ridiculous.

Some time ago I had a condenser blow on my AC that AHS fixed to my satisfaction. I also had a water heater go out that was fixed to my satisfaction again. They are excellent and I've been very happy with the company.

I filed my most recent claim with AHS over the web. It was for my air conditioning and was taken care of promptly. All the contractors they've sent out are knowledgeable and efficient. They get to the problem, say what they're doing and take care of it. Since the repair, everything's been fine and overall, things have been really easy with them. If I have a question, I call and they answer it.

I called AHS because we had an air conditioner that was just not getting cold and their sales representatives were friendly and answered all my questions. The contractors that they sent came on time and did a good job.

American Home Shield seems to do whatever it takes to get you to give up. After holding for over 30 minutes, the first representative told me simply that my repair was not covered, but could not tell me why. She could only tell me what was in the notes, which did not fully explain. After promising I wouldn't have to be on hold but for a couple of minutes, she transferred me to someone who could supposedly tell me more. After waiting another 20 minutes on hold, another representative, who could also only tell me what was in the notes, put me on hold again while she went to get an HVAC expert. 20 minutes later, another associate answered, who could also only tell me what was in the notes. I'm convinced they were waiting on me to give up.

I've never had a problem with American Home Shield as far as them understanding my claim or what I need to have done. The companies that they send out are very good. When we had our garage door fixed, the owner of the company came with the technician. She did a tick and tie and we happened to be the one she did that for. They did above and beyond what we would've expected and we were very satisfied with everything. The only time I had a problem is when we had our AC unit serviced. We felt that the contractor could have damaged it instead of fixing it. It was a bad experience and it's good that they no longer represent AHS. We had another contractor come out and take care of it and we were very pleased. In fact, I told my son in Georgia about how good it is to have AHS. I emailed one of their newsletters to him so that he would know how to contact AHS and get it for himself. I also encourage others to get it.

When my AC unit broke, I called American Home Shield and their representatives were great as always. The contractor that they sent was very respectful, pleasant, knowledgeable, and I always learn something when he comes. Sometimes I feel like it’s a very high expense, but it’s very well worth it when something goes wrong and I know that I can trust them to come and fix it. I’m very happy that I have that protection.

I love AHS. The contractor that fixed my air conditioner was great. He gave me the name of the company that was coming, the time they would be here, and answered questions when I verified how much our co-pay would be. He was appropriately dressed and came on time. He was very courteous, nice and knowledgeable in everything that I asked him. He did exactly what I expected to happen - to survey, see and explain to us what the problem was, and fixed the problem right while he was here. Since then, we've been able to turn the thermostat down to not have to run it as cold to be at a comfortable level. At one time, we went with another company and I was so glad when I could get back to AHS. The other one was a bit cheaper on their co-pay but it didn't make up. I had a microwave problem and 90 days later I was still fighting them to try and get it fixed which I've never experienced with AHS. Wonderful.

I do not recommend this company. I wanted someone to come out and repair/check my heating unit. A nice gentleman came but didn't stay but a few minutes and stated the unit looked fine. I have since had problems with it. These people are crooked. Please, please do not take out a home warranty with them or you will be sorry. I am sitting here trying to call the department where you cancel service and have been on hold for 2 plus hours. Believe me. I am hanging in there to cancel this contract. They are scammers and greedy and hard to deal with. Go with someone else, I implore you.

We have been with American Home Shield for 10 years, and had a couple of big things changed. Overall it’s spreading the cost. And we know that if the plumbing breaks, we'd get somebody here the next day, and we’re not going to pay $300. However, their website doesn't work and will not take orders. They need to fix that, so I won't have to call somebody. Other than that, they are doing pretty good, and I am happy with them.

The shut-off valve that feeds the fill line and automatic fill valve failed - the body of the valve cracked. I submitted a claim and then sent a photo. The claim was denied. They say it is a fill valve - it is a shut-off valve.

The air conditioning was not working properly so I filed an online claim to American Shield on my mom's behalf. The contractor they sent came promptly, was very professional, and was able to repair it within the visit so we're very pleased with the service. AHS has been very good in responding to needs, especially that of the elderly like my mom. We're very satisfied with their service.

Had issues with leaking pipes the other week. Plumber was a little late due to problems with previous job. He was very courteous and professional, got the job done in a timely manner. Contractor was Johnston Plumbing. Cannot fault him for being late, unexpected problems do arise, and he called to notify me of the delay.

So far, I only had one incident where I had to submit a claim to AHS. It done was really quick - they responded right away, on the same day. The contractors were very courteous, knowledgeable, and professional. I'm very happy and pleased with AHS so I'm promoting it to a lot of people.

I really haven't had any negative to say about AHS. Placing a request on the website is easy and they've been great, prompt, courteous and quick. One time, my air conditioner looked like it was leaking so I called in to file a claim. I got a call within a couple of hours and scheduled an appointment not long after that. The contractor called in to let me know he's on his way. He came right on time, greeted nicely at the door, wore little slippers to get to the back and took care of it. Since then, it works without any issues and leaks.

It's been a pretty good experience with American Home Shield so far. The contractors they've sent out have been good and I'm mostly satisfied with the job they do.

It's not hard to get assistance submitting a claim with AHS. I had a socket that was messing up and they came to fix it in June. I thought was good quality work but the same socket was messing up so I called them to come back and it took too long for them to come. I don't like that. If I'm paying for a home service and I tell you I got a problem, I should not have to wait three days to get somebody to contact me to come fix it so I'm disappointed with the service.

My recent claim with AHS is with my washing machine because the whole computer broke. I called it in to submit a claim and the experience with their rep was okay. The only problem with that was I had three different ones. I don't know if that's normal, but it never was the same guy. First one came and diagnosed it then ordered the part, and the part was supposed to be here at a certain time. Another one came the following day, but the part wasn't here so they had to reorder it again. The third guy was another new one so I thought it was odd that three different people came. Overall, AHS is good and I had no problem.

It was very easy submitting a claim with American Home Shield. We call our claim in and the service people gives us a call and schedules an appointment. The technicians were very helpful and explained what they did. We’ve been very pleased with everybody that has serviced our house, and I also liked that when we had a refrigerator that couldn’t be fixed, they gave us money to buy a new one. I’ve recommended AHS to friends who also signed up with them.

My air conditioner went out on Friday when I got home from work, but by then American Home Shield was already closed so I submitted it online. The very next day, we were seen by the contractor at 3 PM and he repaired our AC. Later that evening, he called us to follow up and make sure that the house was cooling down because it was so hot that weekend here in Tucson, about a 108. My unit has performed fabulously since it was repaired and it had no issues. AHS has been great. It's something we definitely feel the value and we like having.

We had no water pressure in the house that I rent out so I submitted a claim with American Home Shield. My renters were pleased with the contractors but the only thing I would like is some kind of report to let me know what was done. I still have a hard time getting that because when I called the company that did the repair, I can never get a hold of the plumber. Other than that, AHS always made the claims process and schedule of the appointments very easy which I appreciate.

I filed my air conditioning claim with American Home Shield online, but when the computer told me who it was that was coming, I called and cancelled that one through a representative, who was so nice, accommodating, and totally understood the situation. The contractors that were sent out were very polite and nice, but what happened was they didn’t get back to me for at least two or three days. It was on a weekend, so it was a 7 o clock, Friday night call. That was understandable. They did come, but they couldn’t come for a couple of days and then when they did, they didn’t have the part needed and somebody was supposed to call me for them to tell me when they were going to come back out. Nobody called in a week, so I called AHS and they said, they can have them there on such and such day.

I have a friend who has AHS warranty on her home and she recommended it to me. I call when submitting a claim and I've never had a problem. They have been very polite. I get the information, and the reps let me know who’s going to be calling. The technicians they sent were also very polite and professional. They explain what the problem is and what needs to be done, so I don’t have any questions. I’ve had the Oxford Heating and Air. They came back the second time because they had a second issue that developed. They fixed it and I had no charge, because it was within the timeframe and a repeat call. You can ask no better than that. AHS is extremely efficient, organized, and they have a good system.

So far, American Home Shield has been okay. I've had a couple of problems and they've handled them smoothly most of the time. They have been responsive and they schedule services fairly quickly. We've had a couple of issues and they're in their website now. I was trying to add another property which already has a warranty under AHS. I could not add it at all. Calling customer service for those things is very difficult sometimes too. I have been on hold an hour or so and they still didn't answer. That was one problem I had. Another was my recent claim I sent online which I had trouble getting through. I was requesting AHS to have my AC checked out because we had some issues with it.

I had a problem with my air conditioner 2 months ago and so I contacted American Home Shield. They called me right back then and talked to somebody who went out the next day, and everything’s working well since my AC was fixed. I’d recommend them.

I called a rep at American Home Shield to submit my claim for a plumbing problem, and it was great. The service people respond quickly. I went to see what the contractor was doing and he explained things to me. But I was having a problem with the upstairs bathroom that he did. The water isn't going all the way out and I had to go jiggle the handle. But I would definitely recommend AHS since it’s a good service to have. They're very professional and effective in making sure the job gets done.

It was very easy to submit a claim with American Home Shield. I usually do it online but also over the phone. All the technicians they have sent us have cleaned up after themselves and resolved the problem. When they couldn't resolve it, if they had to order a part, they followed up on it and installed it when it was available. They're very good, efficient and neat. I would recommend them. My sister got a contract too.

I called American Home Shield because our washer was out and they made an appointment for somebody to come in and fix it. The technician they sent knew what he was doing and was very nice and polite.

AHS needs to improve on timeliness in getting service people however I’ve recommended them to my sister since my experience with them so far has been good, but the seller chose a different company and my sister’s having a bad experience with it.

I had a recent plumbing issue so I went and submitted a claim to American Home Shield, which was easy and simple to do. The contractor they sent was very nice and calm in calling me, and he got back with the scheduled time for him to come out. The leak in my drain has been fine since the repair.

My sister has American Home Shield and when I bought my house, she told me about it. Submitting a claim was very easy and now that online is available, I do it online. The technicians are all very pleasant young men. It's a wonderful company, and everyone who has a house that I run across I tell them about American Home Shield.

The resources from AHS were good but we had to call the tradesman ourselves. It would have been better customer service to have AHS make the trade call and then have the tradesman call us. They only use one plumber in our area and they are 20 miles from us. It took a bit for them (plumber) to call us back but not too bad. From there it was a breeze.

Overall, my experience with AHS has been wonderful. Everything was great with them. In addition, my son just bought a new home and I think he has AHS now. He was going to get AHS himself if it wasn't already purchased by the seller.

I'm very happy with American Home Shield. It was easy submitting a claim and the contractors they sent out were very efficient.

Malfunctioning disposal was repaired quickly and efficiently.

I've always had a fine experience with AHS. Recently, I had my air conditioning fixed. They were supposed to come one day and it was very hot and the AC was out but they overbooked and there was a weather issue. They had to reschedule the last hours and I wasn't too pleased with that but it wasn't AHS' fault. After the repair, the AC has been fine and I have no complaints about that.

Very friendly and helpful people and company!!

I've been a customer of American Home Shield for almost seven years and initially submitting a claim was tough but now it's a lot better. With the website access, we haven't had any problems scheduling any appointments. I have had mixed reactions with the technicians. It all depends on the trade. A lot of times I can have a plumber who knows what he's doing. After the repair it's pretty much a done deal. I've had some problems with the AC. They've recently asked for recalls but unfortunately there's only so many qualified contractors on the list.

I recently made a claim with American Home Shield for my dishwasher and it was fine. But I was surprised that the contractor they sent didn’t know the work order number. I had to call American Home Shield to get it. Other than that, they were professional, on time, and they cleaned up after themselves.

The folks at American Home Shield helped me out again. This is the second issue in a few months. Their fast, friendly and professional service is awesome. They had a service person out and had the problem addressed pronto. I've already recommended them to several friends and neighbors.

A friend of my friend recommended AHS to me. It's really easy to submit a claim and just one click to ask for an appointment. It will be nice if we get an appointment sooner from them. There was leak on weekend and they came on Thursday, so I had to keep the tap closed for that long time. Unfortunately I had submitted claims four times within this year, but it was really good. The technician I had yesterday was a good person and handled everything. The only problem was I have two sinks in the bathroom and now both taps are different. The technician said they will not cover the same kind but when I insured, it says that insurance is whatever type I have.

You can never get a hold of anyone over the phone unless you wait on the phone for at least 40 minutes before you can speak to someone. I even filled out the website response stating they will have someone call me but I never got a phone call. This company charged me twice (deductible) for the same appliance and they never repair them. I wanted to cancel my service because I was not a satisfied customer and they couldn't even confirm the cancellation. They said that somebody else has to call me regarding cancellation. If I ever receive this phone call.

Working with American Home Shield was super easy and smooth. It took me less than two minutes. I logged online, stated what I wanted and did a brief description. The guy came out, fixed it and was good to go. There are no problems and I’ll probably use them again next year.

I had an issue with my icemaker, and I got jerked around by other people and the service people at American Home Shield, however one employee who works at AHS between Des Moines and Omaha personally took an interest in getting it fixed and that’s exactly why I re-upped with them this last year. She’s the reason why I'm still with AHS. She is their MVP, as far as I'm concerned.

American Home Shield is good but the only thing I have a problem with is when you contact them, it takes another 24 hours before they come out. When your air conditioning is out in a hundred plus index heat, it's hard. It's happened and we've called them 5 times. This last time, they've fixed it. But overall, I would recommend them.

Our property managers shared to us that the issue was handled by American Home Shield in a timely manner. We didn't have any complaints from our tenants. Everything went smoothly. But my only complaint is that for both of our air conditioning repair and water heater replacement, AHS did not give us information about who the contractor was and those who did the repairs did not leave information about the product that was put into our home. We are now back in our home, so it's no longer rented. We appreciate everything that AHS has done for us in the past year that we've had them as a home warranty service and I would recommend them.

American Home Shield is excellent. I submitted a claim online for our air conditioner and got a response almost immediately. The contractor they sent out were excellent people and my AC has been working great since the repair.

Submitting a claim with American Home Shield has been great, and the techs they sent knew and did their job. I was able to ask the technicians a couple of questions about other things, but they were able to answer that as well, and they didn’t charge for it. With that, I’ve recommended AHS to my friends.

I haven't had much experience with AHS as I haven't used them that much. The last time I tried to, I couldn't. My air conditioner messed up so I called a repairman because it was on a Sunday. AHS wouldn't pay for it because I didn't go through them. I live in South Louisiana and don't live without an air conditioner. If I need it and I can get a repairman to come, I'm not going to say, "No, I need to wait five days to get approval from American Home Shield and suffer in the process."

American Home Shield’s reps have been courteous but the last time I called, I wasn’t sure if the person knew exactly what my coverage was. For instance, I still have some doubts about my pool which is the main reason why I took coverage with AHS for it. Other than that, their technicians were good.

I had no problem with American Home Shield’s contractors. They were professional and got things taken care for me. I’d recommend them.

I’ve spent a lot of money last year on having my appliance fixed at my rental property and I wanted to know who came out to do it. It was at the beginning of the year, and AHS won’t give me the company name so that I can call the company for tax purposes. It would be simple enough if a homeowner is calling and AHS should let them know who came out. Other than that, I don't have any complaints.

I put in a claim to AHS because I had a faucet outside that was dripping. It's very easy - I go online, click and hit submit. The contractor called and made an appointment. They came on time and fixed the problem. Couldn't be any better. I think that the faucet is still leaking so I have a hose hooked up to it. We also had our air conditioner fixed. It worked for about two weeks and it stopped again. I went on the website and said it's not working again. They came right back out and fixed it. I love this service.

Our son, an insurance agent, recommended American Home Shield to us and we've been very happy with it. You could go online when you submit a claim, but I call and they get it set up right away. It's easy. And the technicians they send do a good job. We like it that it's taken care of within a couple of days. We don't have to wait, they do it immediately.

I had an argument with one of the sales reps of American Home Shield, because I had a particular plumber I wanted to have my work done, and they’re telling me I couldn’t make that choice. When they called back a second time, I told them I was cancelling my policy since I can’t get what service I would desire, and they said, "What service was that?" I told him I was trying to get a hold with this plumber because he did a wonderful job for me, and then they told me that I could do that while on the first day, he told me I couldn’t. So I was ready to hang up and tell them to send my money back but that’s the only bad experience I’ve had so far. In general, I'm happy with them.

I had a problem with my air condition and American Home Shield took 2 and a half weeks to fix it. I called them 3 times because that was in a very, very hot weather but they fixed it.

I had a problem with the furnace. Our location is in the middle of nowhere and it was an irritant they had nobody that could work on it up here. After waiting quite a long time to get them to come forward, we finally found someone on our own and AHS was quick to pay which was good enough for me. Thankfully we weren't in the middle of winter or we would have been freezing. The contractor we got was able to repair it. One more thing, the people AHS sent out to fix our appliance were wonderful and more than good. The guys explained everything to us. I have no complaints and I appreciate their service to us.

I don't have too many claims with AHS - only about once in a year. Despite this, their price still goes up every year. Otherwise, AHS has been good so far. When I call, they come on time and fix the problem right way.

We were recommended by friends to get AHS and we got them when we had the garbage disposal replaced and that was wonderful. I called and they scheduled within 5 hours and it took them 10 minutes to replace the garbage disposal. They explained everything they were doing while they were doing it. Overall, AHS is very good.

My most recent claim with AHS was for my AC and the problem started back in May. The first two contractors didn't work for me. I liked the last one who came a few times back to my home. Unfortunately, every two weeks to a month, my AC breaks down again so they've been out 4 times since May, two times in July. AHS was good last year but not so much this year.

I had a plumbing issue and American Home Shield got someone out right away. The operators were very polite and considerate, and the contractor was polite as well. He got his electric snake caught in the plumbing and I had to have someone else come out and get it out. It wasn’t his fault but still it cost me $300 so I wasn’t as happy with that guy. Other than that, the service that I get from American Home Shield is great.

My experience in submitting a claim with AHS has been good and their technicians are professional and timely.

I submitted a claim with American Home Shield for my stove and it was a good experience. However I had one bad experience a couple of years ago with my AC and I got in it with another company who fixed it. But I'd still recommend AHS.

Every dealing we've had with AHS has been fine and we've so far enjoyed their service. It's easy to submit a claim and I like all their contractors who came to my home.

My most recent claim with AHS was for my garbage disposal and I had no problem whatsoever in submitting a claim. I did it through the telephone system and it was quick. Their contractor came out and everything was positive. Unfortunately, we didn't know there was a reset button so he showed us where it was, and we paid him and wished him on his merry way. It works fine after the repair.

A friend told us about AHS and it has been an awesome experience. All of the technicians they sent have been fantastic. The last two times the technician that came out were spot on in repairing our Viking appliance. There was but one exception to these good experiences, but AHS took care of it. They have been excellent and I tell people about them all the time.

I've used American Home Shield services three times now. They've been absolutely amazing every time I've needed them. I, however, found out that not a lot of people are associated with them so I had limited people that are able come out when my air conditioner and plumbing backed out. It took 10 days before the air conditioner could get fixed and to wait 10 days is not fun. It was 115 that week in California so we had to buy a $300 room air conditioner. I have three small children and our oldest has a medical condition so there was nothing I could do. But we made it though and I have a room air conditioner now, and we haven't had any problem with the air conditioner since then.

My experience with AHS has been good. They came whenever they said they would come and they've done what they said they needed to do. If they diagnosed a problem, they've done it and it's not a problem. I definitely would recommend AHS and in fact, I already did.

I submitted a claim for my refrigerator with American Home Shield, because while the freezer works well, the refrigerator part doesn’t seem to get cold enough. I gave them a call, and the representative, as well as the contractor they sent were good. However, the fridge is still doing the same thing, and I haven't called in yet. Other than that, I've always received good service, and I would recommend them.

Submitting a claim with AHS has been fairly easy and their technicians are polite and if I ask questions, they answer them for me. They are a good company that's why although their competitor has been calling me to get me to change and would give it to me for a lot less money, I told them I would stick with AHS. I would definitely tell my friends to get AHS.

We had a claim filed in February and it went great. After we submitted the claim online, we were contacted by the repairman within a few hours and they were out here the next day. They found the leak and replaced the garbage disposal. We tried to renew our policy which was up on September 2nd. Twice, my husband did it online and we used the credit card. It said that it was successful but we never saw the charge on our credit card. We had several calls from someone saying they're from American Home Shield and wanting our credit card number but since we did not initiate the call and we thought that we had already renewed, we did not give them that information. Then we got on to American Home Shield website which is new and improved, and we couldn't even log on. We finally found an 800 number and called. We spoke with someone and got the policy renewed but she said that they have had many complaints about their new and improved website and to let someone know. I did submit an email telling them that new doesn't always mean improved.

The claims process of AHS seems to work fine and I like the contractors they sent out majority of the time. Their quality of work is pretty good. However I'm trying to renew my warranty and set it up like I paid it last year which is 12 monthly installments. They sent me a bill, I paid it. The people I talked to kept telling me I can't do it that way anymore. They wanted a check so they could deduct it from my checking account. Well, I don't want anybody in to my checking account except me but she insisted "that's the only way we can do it." I wasn't happy that she would not work with me and try to help me re-enroll in their service. That's not very encouraging. So I told her to let me talk to their supervisor and she couldn't connect me to her supervisor but her supervisor gave her a number.

Most of my claims with AHS have been on a rental that I have. I just call and say that I needed service and the reps were always very courteous. Since the repair of my claims, everything’s been working fine and I’m pleased with their service. I have recommended AHS to my neighbors and they also went with them.

We recently had an air conditioning problem in which we filed a claim with AHS. A guy came out to assess it on a Thursday and he said they would call us the next day and have someone over here with the part. They didn't call so we called them back. They said the guy that was here was fired and they'd have to send another tech to assess what the problem was. Needless to say, what the original guy diagnosed wasn't the problem. The new tech did fix the actual problem but I think AHS should've let us know something a little sooner than that. We went three days without air conditioning - it was 98 degrees.

American Home Shield’s service level was A-number-1. I call them when we have a problem and everything is taken care of. Excellent experience!

I like AHS but there's one thing I don't think is right. They warranty the refrigerator for repairs, but not the ice maker that's inside the freezer so I was upset when I called for repair. One person told me it was covered but when they connected me to the repairs, they say it's not covered and they did not explain it to me - I was mad about that. Also, they take care of the refrigerator but if you have an upright freezer, that's not covered which doesn't make sense to me. They also keep raising their prices every year so if I want to add the ice maker to my contract, I don't know what that will price. I was thinking about canceling my contract though I've been with them for years and had no problems, only this last time.

Our refrigerator was icing up, so I called AHS to have a technician come out to assess the issue. They contacted me in roughly 24 to 48 hours. Then they came out for visit within the next several days. They were very professional up to the point that they did an assessment in a matter of 30 minutes, determined what the issue was and had to order a part for the condenser.

Had a water heater broken down, called customer service, got an authorized contractor to see the problem next day and recommended water heater replacement and no water at home for showers due to the problem and same day had authorization to replace part (wanted cash in lieu to get that fixed immediately but the department was processing cases few days old and rep said that it will take a week before that department can do a cash in lieu). Accepted heater replacement suggestion. AHS came back with no part available comment suggesting to wait for 5 day before part availability and recommended that they either cancel part order or get in queue for cash in lieu which could take longer. Now still waiting for them to come back with that part (BTW, the department that can do authorizations works Mon-Friday from 8to 5 Central time only)... Good luck with using AHS.

I've had a good experience with AHS for over 20 years and never had an issue. However, I don't like their automated system as much as just talking to somebody but it's fine since that's the way the world is going today. Moreover, I do know that my son also has AHS and had some problems with their air conditioning technician but I don't have anything negative to say about their technicians. I'd say that half of the people they send out are very professional and willing to help.

We had our AC unit fixed by AHS and it went great. I was able to call on a Thursday evening and on Friday evening, somebody came out but they had to come back again on Monday. Since the repair the unit is still working good.

Submitting a claim with AHS is easy and they're all over it. However, what ticked me off this time is that I paid it early and they turn around and debited my account, which caused some problems at the bank. I had some money there but had to go to the bank and have them reach out to AHS which took 15-20 days and that was a nightmare. When I had spokes with the young lady, I asked if I could I do it electronically and she said no so I sent in a check. However, AHS had debited my account and they were never authorized to do that. Meanwhile, their technicians have been great. I've never had a problem with any of the technicians and that's one of the reasons why I've stayed. I like the fact that we can we use Sears and always request them to come out.

I filed a claim for an electric clothes dryer and the AHS claims rep was very nice. The technician called back and came out a day later and had to order a part. But when it came in, he came in and installed it, and now the dryer is working fine.

and we'd recommend it to friends.

Overall, I've never had problems with any of the contractors AHS sent - they've been excellent. My most recent claim was for the dryer since it was making a terrible noise. They sent someone out and the guy fixed it but after 2 weeks, the noise is back. I called AHS again and they sent another guy. He was the one who also fixed my washer the first time. They sent him back and he fixed the dryer - we haven't had any problems with it so far.

Submitting a claim with AHS has been very easy. I prefer to do it over the phone because I like to speak with the party concerning the problem. The technicians have been very pleasant and professional. They know their business, conducts it properly and are willing to please and take care of the problem. I would recommend them and in fact, I already have.

I called American Home Shield to submit a claim and the interaction with the representative went great. The contractor that was sent out was also good. Since the repair there was a little problem but the air conditioning people fixed it. They have been fair for me so I would recommend them.

I had a problem with a ceiling fan so I filed a claim to AHS online and it was seamless. Someone came right out and was able to repair it. I was satisfied so I would recommend them to a friend.

I am very happy with the professionalism and how courteous your company is.

My experience with American Home Shield has been very good and I've told everybody about them. They pretty much have taken care of any situation that I've called about. The staff that takes the calls, I have been having excellent and professional service from them. I would advise every homeowner to have this type of coverage, and when I hear someone having difficulties, I usually recommend American Home Shield.

Our water pump went out, so we submitted a claim with American Home Shield. Their rep was very good, and when I talked with the contractors, they were very polite and good at explaining things. Our problem happened on a Sunday so AHS couldn’t get to it, but the contractors came here on Monday and they were very quick and efficient. This is why I have recommended AHS to several friends.

My garage door started malfunctioning after I had AHS for 5 months. I paid my $100 service fee to have a contractor come out. The contractor indicated that my springs were too small and this caused/contributed to my garage door opener malfunctioning after several years of service. Neither AHS nor the contractor they hired sent me an estimate. I was only advised that it would cost over $600 to replace the springs and fix the motor. AHS denied my claim and indicated that the garage door opener was "secondary" damages (much like water damage from a leaky fridge) however the garage door opener is the "covered item". AHS has never sent me a denial letter.

We've been with AHS for a few years and there's been no problem at all. Their contractors have all been very good. We've recommended them to quite a few people. We're happy and continuing with American Home Shield.

I love American Home Shield. I recently filed a claim through a representative for my heating pump. The contractor they sent was great but I called back a couple of days later because the air conditioning leaked all over my attic. AHS called the contractor back and said it was an emergency. Within an hour, they were here. It was wonderful. The owner himself came out and got it all fixed. It was a condensation problem, it wasn't going to the pan (whatever that means). I've had American Home Shield for 16 years since I bought the house and I would not do without them.

Today, Aug 29th, 2015, is our 16th day without central air conditioning in our home. Two weeks ago yesterday, I placed a service request by phone. Easy enough. I was told an a/c contractor, Advantage Air in Panama City FL, would call. The owner called, said he could not come until Monday unless we paid out of pocket $200.00. Monday, technician came but a thunderstorm was passing and he left saying he couldn't work in the rain. Rescheduled for next day. Next day, Tuesday, said part had to be ordered. Followed up several times with AHS customer service. Each time they were very courteous, but I still have no a/c.

I've had a good experience with AHS. Their web response is really good but I wish someone would answer their phone.

I first heard about American Home Shield from our realtor when we bought our house. I've been submitting claims over the phone and it's very easy. The claims representatives are courteous and the technicians they've sent have been good. The quality of repairs is fine. I would recommend American Home Shield.