American Home Shield Reviews

So far, I liked every contractor that AHS has sent out and as far as I'm concerned, AHS has been nothing but great. I'd recommend them.

There was no problem submitting a claim to American Home Shield. I called them, and they sent somebody out. There was a little bit of delay as far as Sears went, but I was happy with the guy who came and installed the part. He was very helpful. If I had to have somebody back again, I’d be fine if it was him. There’s no problem with my pump since the repair, and I’m happy with my experience. I’m glad we signed up with them and I’d recommend them highly.

We bought the house about eight years ago and the real estate agent gave us the warranty. I'm an older guy, I do the internet but I like talking to someone so I submit claims over the phone. The claims representatives and technicians have been all good. Everyone that has come has been courteous and took care of our stuff. It's been a good experience. I've recommended them to other people and some had a good experience and some hadn't but I haven't had bad feedback from anybody that I've recommended them to.

I purchased my house in 2008 and American Home Shield was the one that the homeowner gave me. The submission of claim has been very easy. The interactions with their techs were good, always positive and professional. We only had one particular time where we didn't get the service that I thought we needed, but everything’s been fine. I’ve recommended American Home Shield to some friends over the years.

American Home Shield has been fine since I've had it. The only issue I had was with a guy who worked on the pool because they couldn't tell me a general time that they could be out there and I'd have to be there the whole day. Also, I haven't had a chance to really check it to make sure the pool heater works because right now it's like a 100 degrees.

I called in my recent claim for my air conditioner. American Home Shield's rep was polite and got somebody out here who was real nice, told me what the problem was, and got it going again. My AC is working good now, and everything I called AHS to do had been taken care of. They do a good job. I’m a satisfied customer and would recommend them.

So far, I've no complaints with American Home Shield - everything's been good. When I had a problem, they fixed it. That's why I bought the insurance. I would recommend them.

My experience with American Home Shield has been, in one word: terrible. I would have found them better if they fired that service company they sent to repair my refrigerator because I understood that it was going to take a little while for the company to call me and schedule an appointment. However, my fridge died in the late afternoon of the 16th and the tech drove out here just 10 minutes today and told me my refrigerator should be cold in about 2 hours. But it's not acceptable in this part of the country (and me being a senior citizen) to get up in the morning everyday and run down the convenience store to buy a box of ice for my ice chest.

I haven’t had any problems with American Home Shield and they fixed everything when they came by. But on the other hand, my sister has had problems with them and she has called and called, trying to get her air conditioner fixed. She’s waited for a couple of weeks and nobody has fixed it. So I’m not happy about that. But for the most part, the contractors that came were very efficient and nice. Overall, I’ve had a great experience with them.

Our water heating tank broke in the middle of winter. We contacted them, they did not reply for 3 days. Then, they said it was not an emergency because it did not flood the basement. They refused to fix it. We had to pay for the replacement and installation. They breached the contract. The agents were rude and heartless. I hope no one ever goes through what we went through. Till today they never replied my letters. They just take your money and don't even care.

Our most recent claim was for the garbage disposal, and submitting the claim was easy and I got a quick response. The contractors were very good and professional. American Home Shield is easy to use. You get results quickly with them.

Submitting my claim on my air conditioner was easy. The company that came out here did a great job, and I appreciated it. I also appreciated their customer service. I am recommending American Home Shield.

Terrible service with American Home Shield and their service Contractors. 2 separate AC companies... The first one overcharged us by $750 and accounting found the billing error. Today a claim was rejected for a new AC coil because we were told by AHS that Dog Urine caused corrosion to the coil and that it's not covered under their policy! We attempted to call Angler Air in Brandon, Florida and AHS and no one would answer the phones, straight to voicemail all day! I'm mortified! NO dog has ever been near my pool or AC system which is covered by shrubs! This is absurd and the only way they can avoid paying for a new coil!!! Completely scammed by these 2 companies!!!

The process of submitting a claim has gotten a lot better. The last service I did, I submitted it on the Internet and the company came up and called me. It was great. The technician American Home Shield sent was very professional and knew what he's talking about. I’d recommend them to other people.

For the most of my orders, my experiences with the contractors have been great except for one occasion, but they corrected it. So far, American Home Shield is good, and I would recommend them.

Calling a claim with American Home Shield was a great experience. The man who came out and looked at it checked it. They sent someone out there, and then they delivered a new range which I was thrilled to death to get and the whole thing was wonderful. I appreciate getting the new range so much and I never thought I'd be able to, so the company and everybody has been great. I was thrilled because I almost did not get home warranty when we bought the house in April, and because we had some extra points or credits, our realtor took it upon herself to pick it up for a year for us with what we had left over. Otherwise, I'd never gotten a new stove, which works great. I would recommend AHS to anyone.

I had to use American Home Shield for my refrigerator and thank God that I had the coverage. I'm sure it would have cost me a lot more if I didn't have it. I haven't had any trouble submitting a claim. The last time, I had to wait for them to call me to set up an appointment. But when it turns out to be your refrigerator, they don't wait around with the amount of food you could lose. I've had American Home Shield for a couple of years and I had them in California so it's nothing new to me. I hope they will continue giving the service I've appreciated.

I like that I can call American Home Shield and they will send me somebody. I won't have to go down through the want ads to get a contractor. I have had some people who have come in and have done all wonderful jobs. But the biggest problem that I have with them is that when I have something to do with the furnace in the winter or when I had a water heater that needed to have some help done, it would take them over a week to get anything done because the people who came in would be arguing with each other and say that the other one is supposed to do it. But still, I'm satisfied with having AHS as my home warranty plan.

We had a claim on our air conditioner since something shorted out, so the contractor replaced the wiring that was burned. We haven't had a problem since the repair. American Home Shield has been good, and I would recommend them.

This company is a rip off. Please do research. They charged me 125.00 and never repaired issue. I called back and the second guy still didn't fix. Now I have ceiling damage and they won't help or return my calls. Please don't use AHS.

I've been with American Home Shield for a long time, maybe eight years. Being with them gives me peace of mind. I don't have to worry. If something happens, I call them and they take care of the rest. I don't have to go looking for a plumber or for an air conditioning man. They take care of that. I just call them, pay $75, and I'm good. I got a claim in right now with them for my air conditioning.

Microwave broke down - called them 10 times, every time 40-50 minutes wait. 5 weeks passed and still the contractor they sent didn't update their system with the notes. We paid the contractor, and contractor is not updating notes on AHS, and AHS has no clue how to do it. I called AHS, they call contractor 7 times, still no updates. We are without Microwave and panels taken off by contractor in the kitchen for 5+ weeks now. I mean every time 40 minutes wait to get someone on the call and they have no clue what's going on. I even have the receipt for payment and the contractor notes, but AHS says they cannot take it, the contractor has to update the system. I call contractor, they say they can give us another receipt and have no clue how to update the system. I mean it's a joke.

I had American Home Shield come out to repair my refrigerator. I didn't have any problem at all in making the claim submission. Since the repair, we hadn't had any problem since then.

Our AC failed after three months in our new home. The microwave failed as well. After two weeks, we have yet to see a technician for the microwave. An AC fellow showed up, said the AC would need to be replaced. That was the second technician who said this. We then heard from Home Shield that they won't replace it, but they will put a new circuit board in it. Of course, we've not seen or heard from them since, they just sent us an e-mail asking us to give them a survey on how they did on their last (non) repair. Don't waste your money, this policy is useless, this company will do everything in its power to just collect premiums and not repair or replace anything. Meanwhile we've been without AC for over a month now, right through the peak of the summer heat.

My most recent claim with American Home Shield was for my AC unit. Claim submission was an easy process and the contractor they sent was very nice and professional.

Both American Home Shield and their service agent lack customer follow through. They use a service company that is 75 miles away while we have dozen of service agents within 20 miles. They must nickel and dime their agents for the lowest cost regardless of service.

It was very easy to file claims with American Home Shield. Since having the repairs, things have been excellent.

I had some AC trouble and AHS sent a contractor out to fix it. They came at midnight but I didn't mind because it was hot and they got our AC working again. The claims process is very easy although sometimes it takes a little while.

Deceptive company, sales agent withheld information regarding the $10 coolant policy for central air. If you need coolant, like I do, you'll pay a $75 service fee, a $45 monthly fee and upwards of $90 per pound of coolant, of which AHS only covers $10. I can do better than this all by myself. No thanks.

American Home Shield's good. I'd recommend them.

We bought this house in March and came down the end of May from New York. We came in the house and it was very hot. I turned the air conditioner on and figured it would take a while for it to cool down. The next morning it was still hot. My real estate agent says to call the home warranty which is AHS. The woman I talked to was very nice and helpful. She said they would be out there Tuesday. This was Saturday, and we ended up staying in a motel until Tuesday. The two young guys that came out from the repair place in Memphis were very helpful. They had things going in a matter of minutes and it was great. I loved it other than it took a little time for them to get here. Everything's been terrific since then. I would definitely recommend AHS to a friend.

Submitting a claim to them has been excellent and the contractor they sent out was fine. The unit's performance was good since the repair.

I've had AHS for many years. On the last claim I did, a gentleman came out to check my refrigerator because of its rattling noise. I liked that AHS sent someone from Sears, a vendor that specializes in exactly what my appliance was. He didn't find anything wrong, just gave me a little bit of education on how to clean the coils. He was very professional, courteous, and willing to help. It was a quick service call and once the refrigerator was cleaned and something was adjusted, there was no additional noise. I was just concerned it was more of a major problem than what it was.

Submitting the claim for our air conditioner was easy and simple. The contractors AHS sent were great and excellent, and they were easy to talk to and understand. Everything has been working well so far, but I had another problem the other day and have to schedule another service.

American Home Shield replaced something upstairs that wasn't working right because it would be hot upstairs, and now that they replaced it, it is not that hot like it used to be. It was easy to submit tge claim. We just had to get the money up, so that one took us a while. There were two men who came to fix and install it. They were good, and they let me know what they were trying to do.

I haven't had any trouble with claims, but I did have a question about my contract and what was covered. I read it but didn't understand a particular part, and I was on hold for 45 minutes. That was the longest wait time and I'm not happy about it at all. Other times I've called and I've gotten through. Other times, I've given up. But the contractors they sent were always friendly and some are better at what they're supposed to be doing than others. I have recommended AHS to my son and he has a policy with them. I do know that they sent out a dishwasher repairman that he was not happy with.

I’ve had American Home Shield at my property since 2002, and what seemed to be the method now, when technicians come and we’re standing in front of whatever it is, I ask, “Well, does that affect this?” And they said, “Well, we can’t even talk about that. It’s not on the work ticket. We’re not here to look at it; we’re not here to discuss it.” That’s been the repeated response. I get that there are some repairs that could lead into other. If this was covered, then I could pick up the phone and call and say, “This could affect this. Is this covered?” But it’s like they’ve been instructed now that if it’s not on that ticket, don’t even talk about it. That part frustrates me. But submitting a claim to them has been easy enough and I have recommended them.

American Home Shield repaired our air conditioner and the process of submitting that claim was good. However, I found something I was very displeased about. They removed the cover from the side of the air conditioner. I was out there a couple of weeks ago, cleaning up around the weeds around that area, and noticed that there's a cover off the air conditioner behind it and they never put it back on. They did a good job, came out within a reasonable amount of time, and fixed the thing quickly, but what they did with the cover really upsets me.

We had a plumbing issue and the contractor AHS assigned called me, came when he said he would and took care of the issue. Now our plumbing is performing a hundred percent. It's always a good experience with AHS and I would recommend them.

The last claim I submitted was for a washing machine. The washing machine man was very good. The only problem I have is that he does take one or two days to come. But other than everybody else is good. Everyone that answers the phone is very nice and helpful.

We have two houses where we use AHS. I also am a realtor and I use them when I sell or buy a house. In our other house, I have had them for 20 years already. The only thing I don't like is that I pay on a monthly basis, but then the cost has gone up as far as the service call. It went from 60 to 75 now in over a period of a year and a half.

I've been very happy with American Home Shield. My most recent claim was for my garage door. We called it in and their representative was great. The contractor they sent was very nice. American Home Shield has always been prompt and very good and professional.

I signed-up with American Home Shield for the cost and benefits, and my friends told me about them. It's been great submitting a claim so far. They know what they're doing and interact with me well. Overall, it’s a good experience.

I bought into a policy from AHS, more than 10 yrs now. It is responsible for making home repairs in certain appliances, or plumbing, for a regulated fee, depending on the policy you buy. Anyway, when I bought this policy 10+ yrs ago, I added my Well System in it specifically because we are totally dependent on it for water, and it can get expensive. Well, today our water went out and finding water rushing from under the well house cover. I can't remove the metal blue cover in it to see what is happening, however, it leaves our household without water, and had to shut it down for now to stop the flow of water.

We submit our claims online and it was easy. The only complaint we’ve ever had was when we’ve had to have work on our furnace. The contractor that they sent out is not competent. Usually they send him out first and he always has some funny little story to tell us and eventually someone else has to do the repair. The unit was replaced and everything has been performing fine.

My most recent claim with American Home Shield was for my water heater. It was simple and easy to do the claim. The contractor was professional and there were no problems with my water heater since the repair.

I had no problem in submitting a claim with AHS, and I like their contractors very much. I would recommend them.

I called a representative with American Home Shield for my water heater, and the contractors that they sent to my home were fantastic. I thought he was going to say that I need a new heater and it would take a few days, but he had one in his van and immediately replaced my heater that was leaking. It’s worked fine now since the replacement, and I haven’t had any problems. I was very happy, and I had an excellent experience, however the only thing I was upset about was when I had a problem with one of the air conditioning unit during the winter months here. My AC kept turning on and off every 30 seconds, and AHS said that there was a 48-hour response time before they get to the unit. My understanding was if it’s an emergency, it would be within 24 hours that they’d come and service my appliance, and I could be wrong but to me it was an emergency.

We submitted a claim with them and it went very smoothly. They were prompt and thorough and the customer service was very good. The technicians they sent out to our rental home showed up on time and did the work completely, and no headaches.

The boiler began leaking which cause some water and wall damage. They, AHS, claimed that they don't cover secondary damages.

Our most recent claim with American Home Shield was for the air conditioning. My husband tried to submit the claim on the phone and it was all automated. He's from England and has an accent and the voice recognition does not understand him. The contractor that came out immediately figured out what was wrong and had the parts that we needed in the truck. He fixed it and explained to my husband what had happened. He was in and out of there in about 15 minutes. And we were just getting ready to go into 3 or 4 days of 105 degrees so that was really helpful. Every time we've had to have someone out, they've always been good and knew what they were doing and fixed the problem. We didn't have to wait a long time for them.

Submitting a claim with American Home Shield for our air conditioner has been fairly easy, because my husband was able to go online and put it in. Their contractors were very knowledgeable, respectful and professional. Since the repair my AC has been running smoothly and it’s been wonderful. I haven’t had any problems and I’d recommend AHS to anybody.

My most recent claim with American Home Shield was for a refrigerator. The representative was very cordial and courteous. For the contractor, he came out about three times and on the first time, he looked at it and recommended that I get something new. I don't think that they make the type of refrigerator we have now, so I actually filed a claim to get the repairs. He was very patient and didn't rush the repair. Had a few little items that didn't go right and he came back and recalibrated the compressor

The more expensive American Home Shield gets, the less I'm satisfied. I’m a realtor but it’s very hard for me to recommend it when I’m having so much trouble in my home. You will be on hold for at least half an hour if you call them to talk about something. If it gets submitted on the web and not choose your contractor or the time, hopefully that contractor that they have will call you.

We've been satisfied with AHS. I called in to submit a claim for the AC. They did their job and the AC has been good since the repair.

I contacted the company on multiple occasions for the same issue. The first response was timely, but the HVAC Contractor they sent out did more harm than good. Then when I asked for customer service several times through their website, I never received a response. I called again and the next contractor said they didn't have the experience to work on our unit. I called again and got the run around where they pushed me off to dispatch to find another contractor. I even asked for a supervisor and was told that they didn't have one and that I would get the same response. I was told that they put an emergency request on my account. I didn't hear anything, so the next morning I called again, and was told that dispatch was working it. I pushed and finally was told if I didn't hear anything to call back. When I called back I got disconnected repeatedly.

My claim submission experience with American Home Shield has been easy, and the techs have been pleasant. I’ve had no issues at all.

Last June, AHS had to change our whole spa because the pump stopped working. Submitting that claim was very easy, and I was very happy with the service of their friendly reps. The technicians they sent over were very helpful as well. AHS is definitely recommended.

My most recent claim from American Home Shield was for my refrigerator. The problem was that the filter was not put correctly. So the first guy that looked at it told me that it needed a new filter, so I got a new filter. The second guy that came installed that filter and said that the other one wasn't right. But in the end, it turned out to be a good experience. The water was tasting yucky and there was a lot of noise at night, so it was the filter that wasn't right, but it's doing fine now.

Our recent claim for the washing machine went very well. I submitted the claim online and talked to people for scheduling - it an easy process. The poor guy had to come back several times and re-order the parts about 3-4 times to get it to work. It was quite an ordeal but he was personable, diligent, and we received good service from him. It was a very good experience.

Overall, I feel that when I needed American Home Shield, they did what was necessary and they were satisfactory to work with. HoweverI didn't like the process of calling them and then somebody would get back to me, and the back and forth business. I think that for the number of claims that you put in, it might be a little expensive. Having home warranty is banking on some major item, not some little thing, and because of the age of the house we felt that we needed it. However, over the years we had AHS, I don't think we got our money's worth out of it, and we no longer have it since we sold th house.

I recently had a stopped up sink that I filed a claim with American Home Shield. I paid the service fee and the technician did very well in taking care of the problem in a very efficient manner. It's been a pretty good so far with AHS. The only problem I have is sometimes they take a little while to get out in the area now because of their process.

I'm not really pleased with my experience with American Home Shield. I called in June and I was having problems with my air conditioner. They came out and they put a compressor. Then I called back again because I was having problems. I didn't know if the air conditioner had leaked or one of the air ducts was mildewed on the outside. They came out but he called my brother before he got here to ask what do we think the problem is. My brother said that they were the professional and that is why they came here. So when he came out, he looked. He really didn't do anything. He didn't go into the attic and he didn't check. I paid $100. See, I work out of the country so I have to have people to come here and check. So he came in, I paid the $100. He said he was going redirect the service call. That took a while.

American Home Shield recently came in and replaced the water heater and did some additional work. It's been good, but we had some issues finding a schedule that could work out because they didn't have a lot of flexibility in terms of being available on weekends. It's hard for me to take time off work, so that was a bit of a challenge. But other than that, the technicians that they sent were very on task, and got the work done in a short amount of time. Overall, I submitted a total of 4 claims now, and other than the scheduling issue we had, it's been good, and I have recommended them to my friends.

My most recent claim with AHS is due to a leak in the bathroom wall. I submitted it online and it was not at all difficult. The contractor they sent was excellent and extremely good, and he was one of the best I've encountered anywhere.

I have been 100% satisfied with American Home Shield. They are fast, efficient and a wonderful company. I have them in my home and two of my homes that I had owned previously. All of my children have AHS in their home and anybody that I see who says they're having air conditioning problems, I tell them "When you get it fixed, then call American Home Shield and get insurance on it so you don't have to have that big expense again." One or two of my houses are in the Ferriday, Louisiana area, and there are hardly no service people down there, but they have treated me totally great.

I had a microwave and an oven checked and AHS replaced the microwave which was all good. However, when the 1999-model microwave broke, the repairman that came out was on the phone with a representative and said, "Well, even though you can't get the parts anymore, you have to send the motherboard in for a repair." That was more money than a new microwave. I had to wait two weeks and the repairman said they won't be able to fix it. American Home Shield may have wasted some money and certainly wasted my time in waiting to have it replaced. With something that old and with no replacement parts, it would've made more sense to go right to a replacement.

I was cancelling our American Home Shield coverage but my sister-in-law was really happy about it. I'd still recommend this company.

Our air conditioning was leaking so we called American Home Shield to get someone sent out to try to fix it. When we called in for our claim, it was a very long wait followed by a brief time of answering two to three questions, and then the representative said they were going to send someone out. But the people that was in charge of scheduling dropped the ball and didn't tell me that someone was being sent out. Luckily I was home when the contractor came out. He was great and fixed everything within 10 minutes and our A/C didn't have any issues again. I don't feel that American Home Shield cares about my business a whole lot, but they get the job done.

I've been using American Home Shield for years. Everybody was always helpful.

My husband was present when the contractors American Home Shield sent out fixed my dishwasher, but I didn't have any issues or concerns, and they took care of my problem smoothly. The only problem I had with them was that there was a situation last June. I have ended my contract because I was upset with the solution. I had an air conditioning problem at that time, and when AHS sent a person, they didn’t resolve the problem and I ended up having to pay somebody else on the side extra even though I was paying for American Home Shield. That was over a year ago, so it was disappointing. Then initiated to contract again with AHS, this time, it was a different problem and it was fixed quickly.

The contractor that was sent came out and tested the unit, had an idea what it takes to fix it, then ordered a part. It took a couple of weeks just to get the part verified and make sure it was okay with the warranty. Finally about 3 weeks in, they tried to fix it but they didn't fix the problem so they went back and tried again. The guy called me and was supposedly at the house last week. I told him I wasn't going to be there but he knows where the problem is and he said he'd take care of it. I never saw him but he might have come while I wasn't here but it's still not fixed. He didn't leave any note or anything that he had been here.

Claims submission with American Home Shield has been extremely easy. I’ve had the policy for several years now and I’ve been very pleased with their technicians. AHS has been very responsive as well - for instance, they’ve replaced my washing machine. I’ve recommended them to several of my friends.

The last service that we've had with the electrician that AHS sent out went fine. Not just with that one, but all the guys that have come here have been great. I usually call them to submit my claim and their reps go above and beyond in providing customer service. In fact, this company is one that still gives the customer the service they deserve. I have nothing but good things to say about AHS and would recommend them to others.

My most recent claim with American HomeShield was about plumbing and they were prompt about it. The gentleman that came in to do the work did a good job. There are no problems at all and so far, the performance of the unit is good since the repair. In general, we have been very pleased with AHS. If there is a difficulty with the problem that was not taken care of, they would usually send someone out. We've been with them since 1997 and continued because of their good service. The experiences have been very positive and I have recommended them out quite a bit.

My refrigerator that American Home Shield serviced will have a compressor installed the second time, and this has happened within a three month period. I’ve lost all my food, so it’s a costly repair for me. The repairman put a rush order trying to get the compressor fixed, but I’m still without a refrigerator. Living on social security, this is hard to deal with and I wonder how many more times this is going to happen to me. I know it’s not American Home Shield’s fault but I don’t understand why we keep fixing the thing and keep losing money. Currently I’m living out of a little cooler trying to keep my insulin cold because I’m a diabetic. I’m frustrated and this isn’t a good experience.

I'm satisfied with American Home Shield. They've always done what they said they're going to do in a timely manner.

I used American Home Shield when my air conditioner went out, and submitting my claim was very easy. I went online and scheduled it there. My problem was very quick to be fixed, and it cost what it said it would cost. I have been very happy with American Home Shield, and I’d recommend them.

We've been with American Home Shield for many years and they've always taken good care of us. All of our stuff is under them, and so far we're satisfied with them. Recently, we called to have some electrical work done and didn't have any trouble with the contractor they sent - he was good. Now, everything is working fine. We also need something done with our washing machine and dryer, but I don't know what AHS would do since they're both getting old. We've had the washing machine since 1993 and it's getting to the point where it's not taking all the water and soap out of the linens. I don't know what to do whether it needs a new component unless somebody comes to look at it.

We contacted AHS and asked for a plumber to come in the house and check on leaks from our restroom. Compared to the the earlier work order I submitted, this one was easy. The plumber showed up right away. The one prior to this, we had some difficulty because we submitted the work order through the website and then after 30 days, we didn't hear anything. Since we had the phone number and name of the plumber, we called three times. Every time, there was no one - it was just voicemail. We couldn't reach them to have a schedule. It wasn't until 30 days later when someone finally called us saying there were some issues with their email system and they didn't get a notice. But it's been resolved. So far, with the exception of that experience, we've received quick response. The technicians who came were professional and got the job done in the amount of time they said they would.

AC repair - Absolutely the worst service out there. Claim to only have one contractor in all of Central Florida, and they are just as bad... 2 and 1/2 weeks for a drip pan and still waiting. No one gives a straight answer, will be switching companies as soon as this gets fixed. Total waste of time and money.

My wife called American Home Shield this morning to schedule an appointment the regarding the plumbing. They said they're gonna have somebody here tomorrow. We'll see what happens then.

I’ve been with American Home Shield for years, and submitting claims was an easy task. Their technicians were good and they do their job. AHS gives you the service you need and they always follow up with you. I never had to complain about the repairs they’ve done, and I couldn’t be happier with the company. I recommend them to a lot of people, since I own a vitamin store and I always tell my customers about them.

The air conditioner went out so we called American Home Shield. I told the representative what my problem was. I also told him that my wife is a heart patient and we're stuck on a weekend with 114 to 116 degree temperatures. The representative got busy on it. The contractor got out here Saturday morning and confirmed that unfortunately, our AC was gone. They juggled their schedules and did the best they could to get it done within a few days which they did, on the next hottest day in Arizona on a Friday afternoon. Working with American Home Shield was what we expected. My wife used to work for American Home Shield as a rep years ago so were very familiar with them. We're both retired real estate brokers and we've been around American Home Shield for years.

American Home shield was very good. I was out of town when I had some stuff done and I told them I have to get it done because I can't live without the air conditioner, and they took care of it. Submitting the claim was okay but it didn't cover the whole thing. I still had to pay. They came and looked at it and they said I need a new motor and it cost me about $250 extra.

I have been recommending American Home Shield to others and my experience with them has been good so far. I only hope that their price doesn't go up because it keeps going up.

Please be accurate and fair with your comments. Remember, you are responsible for what you write. See our Review Guidelines if you have questions. I had AHS for over 10 years when I lived in Texas and the service was always great. So when I moved to Okla I took out the AHS service. Sat 8/15 I called AHS about 7PM because our air conditioner had gone out and we had a person here recently diagnosed with cancer and could not make it through the weekend in a hot house. I explained this to the lady that answered the phone and she said she would schedule someone to come out but it may not be until Mon or Tue.

I submitted a claim for the dishwasher and the stove and I had a pleasant interaction with the technician that American Home Shield sent. I asked him what he was doing, what the problem with the appliances were, and he was more than willing to explain to the best of his ability. Everything is good. I will recommend them.

I recently submitted a claim for the water heater and the process was easy. Their contractor who came to my home was friendly and answered all my questions. However, there's a lot of red tape to go through to get something done sometimes. He brought the water heater out to fix it and they didn't want to fix it just then. Ultimately, we ended up replacing it which was better for us but it took days for them to figure that out.

I submitted a claim with AHS for my air conditioner online. The next day, the contractor came and the speed of the service was great. I wasn't waiting around. That's good service from American Home Shield.

I had one service order I’ve placed with American Home Shield and it went smoothly. Their techs were fast to work. One of them tracked in some mud, but he went back and cleaned it up, which I appreciated. I’ve rarely interacted with them which for me is great, and that it means I’ve had no issues. But it’s been a great experience as far as they were easy to get ahold of when I needed them.

I had a refrigerator, and washing machine problem. In submitting claims to AHS, waiting on the phone is difficult, so I gave up and started working on the computer which is a lot faster. Their technicians have been wonderful, and I'm very happy with AHS. The deductible, however, could always be cheaper but that’s only because I don’t have much money and I don’t have any idea whether it’s reasonable or not.

AHS was very responsive in dealing with whatever issues there are. I called to submit a claim regarding plumbing. Their staff was good and the contractor that was sent out showed on time. I described what the problem was and he went on and took care of it. They provided excellent service and were very knowledgeable about the policy I have with them. Since the repair, there have been no problems. I would recommend them to a friend.

AHS has done the job for me. It has been satisfactory, and I have no complaints. I have had no problem submitting a claim with them and the technicians had been very good.

I usually do everything online when submitting a claim. My recent claim was when I had my bathroom all clogged up. My son was using those wipees instead of toilet paper and that's what clogged it up because they weren't even going to the sewage... they were getting stuck in the toilet itself. The contractors were fine, came out and did what they had to do, and were done really fast. The toilet's been good since the repair.

We love American Home Shield. They've helped us on several occasions. The contractor came for our stove, had ordered a couple of parts, and he was back within 10 days, and everything's working fine now. I would recommend them to a friend. They're very professional.

The air conditioning didn't work so we had to call AHS and my experience with their reps have always been good. I've never had any issues with anybody and any negative customer service at all. The technician they sent came over and the AC worked a little bit but that wasn't perfect and kept being dysfunctional. We've put up with it for a couple of weeks and made my way through to make it work as best as I could but I had enough of that. I called them again and they came out, did more diagnosing, and found more things that were wrong. It hasn't been fixed yet but rumor has it that the parts would be checked out here today or yesterday and then they can install it sometime after that point. One of the things on my to-do list today is to call and ask the repair people if they got the parts and if they did, I was going to schedule the repair which might be nice since it's hot in Texas.

On the 29th of June I called American Home Shield regarding my heater - there was no heat. I didn't have any problems with the rep I talked with and the guy they sent out was fantastic. He is from Parsons Heating and Air out in Ballinger. I live in Coleman which is 30 miles from him, but he's good. He was prompt, came in, replaced the fan motor and something else, and got the job done. Now, the heater's working better than before. AHS has been exceptional, I've got zero complaints. Kind of unbelievable because I've used them several times. I've had them for my air conditioning and once for my dishwasher. They've been so good that I even told my friends about it and some of them have contacted AHS and got the policy.

Refrigerator compressor went out and American Home Shield dragged their feet for about ten days before finding a part. All the time, I was living out of an ice chest. I can't understand why in the United States of America, they can't find a part for ten days. I filed a claim online and spoke to a representative, and they feel like they had the ultimate authority, and I could just do what they said or not call again. The contractor was wonderful and did great service, but again, they're handled and controlled by AHS. Even though I'm paying the money for the contract, I'm still not considered a customer. I'm angry with this experience.

My air conditioner went out again. I prefer to speak to a human so I used the telephone to submit the claim, and they had someone call me. The contractor was supposed to have been here between 10 and 2, but I got a call at 1 saying he'll be a few hours late. He came at 8 o'clock at night, but it got fixed and now it's working as normal. They, however, replaced the same part they replaced two months ago, so I'm not sure if I got a bad part or they're using seconds. We'll see how long this one works. Nevertheless, AHS works fine.

American Home Shield fixed my air conditioner. The guy was here promptly, and they paid for it.

American Home Shield has been good so far. When I submitted a claim for my air conditioning unit, the contractor came on the time he said he was going to. He didn't have the right part so he had to go back and get that. He then scheduled another time, and now it's doing great. AHS is a good insurance. It works for us and I would recommend it to a friend.

We had American Home Shield when we first bought our house in Las Vegas in 1998. When we got the house there, the lawyer stated that the seller of that house had a protection on it for a year and it happened to be American Home Shield. They asked us if we wanted to renew them, and we’ve been with them since then. So far, we have recommended them to a few people. I’ve had no trouble with any of the technicians that they sent out. The only trouble we have is that they raise their prices quite a bit.

I called a rep in submitting the claim on our water heater that went out, and it went smoothly. Within a couple of hours, I had a call from the company that was coming out to check. We need to have it replaced, and it went real well so that was a great experience. The contractors were good. I had to replace the floor of my kitchen because of the water damage but I had to go through my homeowners' to do that. We've had American Home Shield for 14 years now and they've always been very helpful whenever I needed help. I'm very pleased.

I signed up with AHS three months ago and they were right on the spot. Claims submission was very easy and their contractors were excellent.

I had a very disappointing experience with AHS. I called them because I had no hot water. However, they did not ask me anything. They didn't want to know what was wrong, so they could not make an intelligent selection of a contractor or they didn't know what their contractors' abilities were. So, when AHS contractor called me, I told him that we have a Noritz which is a tankless water heater. Unfortunately, he said that he doesn't know anything about that.

Submitting a claim with American Home Shield is fair and interactions with their technicians were good.

The contractor American Home Shield sent to us was great. He came on the coldest day of the year, diagnosed our problem and told us we needed a furnace. We decided to upgrade with him and he came out the next day and put it in. Since then, the furnace has been working good. All in all, it's been a hassle-free experience for me with AHS so I am very satisfied.

My recent claim was for our washing machine and it was totally unsatisfactory. The issue was we weren't aware that it wasn't covered because other appliances have been repaired and were covered without question. They said it wasn’t covered, none of those appliances were covered, but strangely enough they repaired them all. We are seeking another company at the moment.

We had a plumbing issue that AHS fixed. Claims submission was a good process - you go online and set it up and then they will call you, come out, and then work with you. The plumber they sent out fixed what we needed to be fixed, so he did a good job. Some of the plumbers they sent out didn't do a very good job prior to it. AHS was a good deal for us because when we bought the house, the realtor requested that the seller buy the policy and cover any repairs required, so we spent almost a year fixing everything that was wrong with the house that we moved into. AHS is satisfactory and above average, depending on the contractor - some are good, some aren't too good. The whole process, however, is good as far as going online and getting your ticket set-up and all that.

Having American Home Shield is a good thing. Submitting a claim with them has been easy. The contractors they sent out have all been good and I haven't had anything to complain about. All the contractors have been quick, easy, and thorough.

I placed a service request and the vendor (Sears) gave me a run around. I called AHS for assistance and was placed on hold for over 35 minutes. I called again and stayed on for 45 minutes. Customer service is terrible and this was cancelled after two years and no success.

There was a situation with my dryer and sending the claim online to American Home Shield was very easy - no big deal at all. Sears came out and fixed the issue the same day so it wasn't a problem. It's good and back to normal now. Overall, it's been a very good experience for me with AHS. I like having the peace of mind knowing that I can call them and I don't have to worry about getting my own contractor. I've even recommended them to friends.

There was a leak in the toilet. It took four appointments, for some reasons, which had nothing to do with AHS since it was the contractors who came to fix and they cut a hole into the wall because they thought it was the shower when it was the toilet I had a leak in.

Submitted a service request to AHS because the 'hot' water heater stopped producing 'hot' water and was leaking all over the garage floor. Took four days for the plumber to show up and tell me the hot water heater was broken and needs to be replaced. They verified what I already knew and what I told AHS. Now it will be another two days while I wait for AHS to approve/verify coverage and schedule a new call. I have been with AHS for eight years and you would think customer loyalty means something. There will not be a renewal policy forthcoming. Adios AHS!

AHS makes it so easy as I call them, then a repair company calls me and we set up an appointment. It was quick & easy. No hassle. The company comes out, fixes the problem & we pay just a service amount of $75.00 and it's all done. No problem trying to find a company to do the work. Just a phone call to AHS!

We had a guy who came over for electrical problem. He was courteous, a Boy Scout, was on time and did everything right. As it turned out, the problems I thought I had weren't nearly as bad as what I thought they were. He took care of the problem and I'm very pleased with him. He knew what he was doing and explained different options I had. One of the problems I was worried about was the ceiling fan that's on the porch, and it was working again after he left.

My most recent claim with AHS for my pool went smoothly and the contractors they sent out were really good. However, the claim I had for my water heater was horrible. I had no hot water and the people came out and said that it couldn’t be repaired - it was too old. I needed a new one. Sears couldn’t get parts anymore so I was getting jerked around between American Home Shield and then the repair guy. AHS kept saying “Well no, he hasn’t called us” and the repair guy replied repeatedly with “Yes, I have.” I told them it can’t be repaired. This went on for over a week. Then they put in a cheap hot water heater that’s really noisy. You can hear it upstairs when it’s heating up water. I was not happy and there’s nothing I can do about it.

We called up a rep for our most recent claim with American Home Shield on our dishwasher that wasn't working. They sent a young gentleman out who was very professional and knowledgeable. Since he made the repair, the dishwasher has worked wonderfully and it's like new again. They're very responsible, professional, and they do a wonderful job.

So far my experience with AHS has been okay though it took a while for me to get reimbursed from repairs but we finally got the check in this week, and were satisfied with it. Their contractors took care of matters when we called them out. However, we moved away from our home and we had to cancel AHS because we don't need it now since we're living in an apartment.

In the winter I called AHS. My plumbing had stopped from a clog. Having a family of 4 this was a terrible inconvenience. I waited almost 48 hours and when no one called back I fixed the problem by taking a day off work to repair it. Not exactly cost effective. Then most recently my dishwasher broke. I called to set an appointment on the computer answering service but it didn't take and I received no receipt so I went online and did it for a second time. When no one called me in the next 24 hours I tried calling AHS three days in a row and waited over a 1/2 hour each time only to hang up and give up as I work for a living. I cannot devote 45 minutes a day to get through to my warranty company. When I did the contractor was rude and finally showed up basically telling my 82 year old mother she could have cleaned it out herself (REALLY?)

I’ve used American Home Shield twice on my air conditioner and it's been great. I originally submitted the claim online but had to call back in and let them know that I needed the air conditioner and get them to put a priority as my wife is handicapped and she can't breathe real well if she didn't have it. The representative has helped me very much on it. The first time, the contractor spotted the problem real quick, it's with my heater and it has a blown fuse. He checked it out, replaced the fuse, tested and retested it, then fixed it for us in a very short time.

Three months ago our range, an admittedly covered appliance, failed. The service call was given by AHS to 4 separate repair companies. None called, none took our calls. AHS has refused to repair or replace by simply refusing to answer calls, or acknowledge it is a problem. They continue to take our premiums each month. THEY ARE FRAUDS.

Their claims process has been painless ‘coz you just call them and tell the situation. They come out and look at it, then they either fix or don’t fix it. The last one I called them, they didn’t fix because the problem was far too comprehensive to their ability. But all of them have good personality, hard workers, willing to explain anything they’re doing, why they’re doing, and point out to you what it is, how it happened or how they think it happened, so they’re really fantastic.

Our contractor came out to resolve two issues: a dishwasher not heating, and a stove-top burner not working. He was knowledgeable on both appliances, and fixed the dishwasher readily. A part needed to be ordered for the stove-top. When he came back at a later date, he fixed the stove-top as well. These repairs were non-trivial, but our contractor made them seem routine. He was polite and efficient, and was respectful of our time and home.

I submitted a claim online for a water leak on our main water line coming into the house. Everything worked out fine because it turned out not to be a problem. The person that informed us of the water leak was mistaken. There wasn't actually anything wrong. My experience with the other claims have been fine although we did have a problem with one plumber that we had used with getting a hold of him and everything scheduled. They weren't showing up when they said they would. They wouldn't return phone calls. So we contacted American Home Shield to get a different plumber which was fine.

I called in a request for an icemaker repair in March, it is now the end of August. A repairman came out initially and said he would have to order a part. He is now telling me that AHS is responsible for sending him the part. I have called AHS probably a dozen times re this. I am usually on hold at least an hr or until my phone battery runs out. I got through once and was told she would check on it and call me right back. Of course no callback. I got on with live chat and was told I would have to call, as she couldn't help me.

Turnkey A/C & Plumbing has been awful. The commode is still giving problems and Turnkey A/C & Plumbing have been to my home three times.

Our most recent claim was for the air conditioner unit and it was our second time with the same AC company. I can't say enough good things about American Home Shield. Everything has been top notch. Once you've been with them for long enough, you know which air conditioner or appliance company to ask for, and they honor your request asking for that specific vendor. You get phone calls, in 24 to 48 hours at the longest, from the vendor to make an appointment. They come and take care of it. If they can't, somebody else is sent out. There has been a number of calls we made to American Home Shield in since 2013 - the garbage disposal froze and they sent a plumber out, we also had a problem twice with our KitchenAid big refrigerator and they sent someone to take care of it. Every one of them has been a 5-star experience.

My experience with AHS has always been good and excellent, and that's the reason that I still have them. In fact, submitting a claim with them was fast and easy. I had my recent claim with them for my AC and I did it online. Then, the guy they sent out was excellent. He came out on Monday afternoon and said that he was going to send another team to put a sniffer on the AC. He said that he would get a hold of me whenever he sent them. However, the last time he said that he was going to go and do something like that was almost three weeks ago and he never came. And then I had to call in that service request again. But overall, I'd recommend AHS.

I was looking at different home warranty providers and when I called American Home Shield, the person I talked to was very informative, not pushy, and answered every question I needed. I thought that was really good so I chose them over the others. I've had very good experiences with them. I've been very pleased with the workers that have come, they're not fly-by-night people. They've been very courteous, professional, and kind. They didn't clean up after themselves too well, but it was not a big deal as they did a good job. In fact, I even asked for the card of one of the plumbing people (J and M Plumbing) who put in a shower stall bar in our bathtub area because he was so good. I would recommend them to anybody else.

I called in to submit a claim for my kitchen sink disposer. AHS is very efficient and quick. They scheduled it and finished in a short time. They gave me a call 30 minutes before they were coming to my house. They were waiting for me, came in and just quickly checked everything out, fixed it and made sure it was working before they left.

American Home Shield was recommended by the real estate agent that we used when we purchased this home. And so far we have pretty good experience with them. Everyone of the contractors that came for our three claims was professional, courteous and conducted their business the way I would expect. I appreciate American Home Shield's recommendations, and their insights into the systems in the home.

I've been with American Home Shield for a few years and I've always had a good experience with them. The most recent claim that I submitted was for my air conditioner. The contractor they sent was polite, nice and did a great job. It's working well since the repair and I've had no problems. I like American Home Shield and will recommend it to anybody, it's a good company.

My air conditioner wasn't working so I filed a claim with AHS which had been a good experience. They told me who my service rep company was going to be and if I wanted to, I can call them and get an appointment or they can call me. They're supposed to call me within 24 hours which they did but because I called after hours, they called the next business day. Their contractor came on time and I'd ask them to give me a call when they were on route because I work 15 minutes away from the house so I can go home. They called and I got there, so he went in, did what he needed to do, looked outside and everything was taken care of. They had ordered another unit for us and they did that and delivered the next day. Moreover, the person who came was very polite and we've not had any problems with American Home Shield contractors. Overall, it was a wonderful experience and it saves me a lot of money.

AHS has been great - I've never had a problem with them. It's rare for me to call them since I've always taken care of my own problems. But when I do call them, they come right out and take care of the problem. They're as professional as you could get, and they do a good job. One time, I shot the breeze a little bit with one of their contractors, and then he took care of the problem I had. After that, it works great. I am well satisfied with American Shield overall.

My recent claim with American Home Shield was with the heating. I submitted the claim online, put it up, and got an email almost immediately saying who's going to do it. They contacted me the next morning and set up an appointment. AHS representatives were very polite, very accommodating, and explained everything to us. Contractors sent were very pleasant, they got it fixed for us without any problems. They did charge us a little bit too much because we had to pay for the freon, but then they sent us a refund check because the worker had overcharged us. They returned $25 to us, but that was no big issue. Since the repair, the heater works perfect now.

Submitted a claim to AHS for my air conditioner and somebody came out. They had to order the parts, came back a week later and installed them. It's been very good since the repair. But prior to that claim it was a nightmare. I had two claims going: one with a dishwasher and one with the washing machine. The serviceman came out and tried to fix, ordered parts which took forever to get and he made an appointment saying the parts would be in. Then he called and said they hadn't. My wife and I called American Home Shield and found out that he had received the parts two days earlier. They called and he immediately came back out and said all of a sudden he was able to locate parts in town. He didn't know that we had called American Home Shield, so he lied and forgot to bring the parts to fix the dishwasher. That was a negative experience but it wasn't American Home Shield's fault but the repairman's.

I've been a realtor for almost 12 years, I've had American Home Shield, and I've helped a lot of my clients get signed up. They're great, submitting a claim has been fine and easy. However, some of their local contractors are good, some aren't that good. My most recent one, it was on one of my rental properties and the technician was not very responsive. So I asked American Shield for a different company to come out and they sent another.

I made a phone call to American Home Shield March this year because of our dishwasher. There was a little mix-up with the order, but they took care of it right away so I don't have any complaints. Overall, I'm satisfied with my experience and would definitely recommend American Home Shield.

When I have an issue, I've always had somebody from AHS follow up quickly. Their people have also done a really good job to help adjust the issues that I've had. The only negative thing with AHS is the wait times when I'm calling in, but I understand that they have a high volume of calls, so it's to be expected. Overall, I'm very pleased with the service and had a good experience so I spread the word to everybody. In fact, I have recommended AHS to a few friends and at least one of them has signed up. I also recommended AHS to my cousin who recently bought a new home and I'm sure he got a contract with them now as well.

My most recent claim with American Home Shield was a refrigerator problem and I was satisfied with it. The representative I spoke with was okay and the contractor they sent did a very good job with the service. There was another problem but the contractor came back out and fixed that. The performance of the unit was good since the repair. I would use them again and again and I will recommend AHS to other family members and friends.

The most recent claim I had for AHS was for the dryer. I had to call because they actually submitted with a second call about the dryer. They submitted it to Sears, and I actually have a complicated situation. My ex-husband's second ex-wife's name is Michele (the first one is Martha). Apparently, she had an account at Sears. So every time anything get sent to Sears, for some reason, they tag it to her, and I have missed the original phone call about setting up a time. So when I called back, I spend 30 minutes on the phone with Sears arguing with them that I was not Michele, I was Melissa and they told me that I didn't have a record. Then I had to call American Home Shield back and then they actually had to book it.

My dishwasher was out so I called American Home Shield. The claims representative was wonderful so I’ve never had a problem in submitting the claim. The repairman came and analyzed the dishwasher, ordered the part and it was fixed. My husband was home when the repairman came and I had given him some questions to make sure he asked and he didn’t. So I called the company back and they answered all my questions right then and there. It was really good. They are consistently excellent and I have recommended them often.

I was sent a bill to renew my membership with American Home Shield, and we sent the check in. When the check arrived, it was being processed, and in the middle of that process, I called them to put in a work request order, and they told me that they were going to terminate my membership with them because they had the privilege of denying people membership after evaluating either my claims or the projected anticipated claims. I felt that it wasn’t ethical to offer notice with the renewal of the bill and then to turn them down when I wanted to use the service. I wanted to continue my membership with them because I liked the plan but I think that it’s not right to offer somebody a plan and the party sent in their payment, and then when you want to use the plan they penalize you for it. It’s something that’s not right. I asked them to reconsider it; they said they would evaluate it, and they never got back to me. That’s a very frustrating experience.

My garbage disposal has been changed. Everything's good, and I'd recommend American Home Shield.

Submitting a claim with American Home Shield has been easy when they send somebody out. However, currently I’m having a plumbing problem, and when they do something, they say it’s only for 60 days. To me, it’s not enough because we have a plumbing problem or an air conditioning problem, and it might be three months down the line. Some months ago, I had some plumbing done. I knew they had put in a toilet and they said it was done on June 17th. I called in yesterday, so being a couple of days past that day, I got to pay an additional $100 and it got me upset a little bit. Some months back, they had unstopped the tub in that same bathroom.

We recently filed a claim online with American Home Shield for a leak in one of the taps. The contractor contacted us to schedule an appointment, then they came and checked it - it was a quick fix. The guy who came was very professional and gave us some tips. We never really had an issue with American Home Shield except when a big thing broke and I went to hell and back to get what is in the contract. I wouldn't even call it a bad experience, just sour, because eventually they did what they were supposed to do. It just wasn't as easy as it should be. Hence overall, American Home Shield has been very good.

I have nothing but good things to say about American Home Shield. My most recent claim was my hot water heater and it was the first time I made a claim online. I'm not that computer-savvy but it was very easy. I did it on a weekend, then I got called Monday morning and I was shocked. The contractor sent was very upfront and said he'd help me all he could. He was very nice and I really liked him. I fell in love with him and the performance of my water heater has been excellent since the repair.

So far, my experience with American Home Shield is good only they increased their payment by a few dollars. The most recent claim I had with them was when my garage door opener broke down. When I called them, I made sure the repair people call me the same day or some time the next day. The guy came, fixed it and took care of it. Since the repair on my garage door, it's okay, it opens and closes, but it's just real noisy. But I'm not sure if it's from the belt. The service is excellent. If anything breaks, they come down and take care of it, and that's what the customer is looking for. I already recommended them to two people. I heard a lot of horror stories, but I would say they're not bad.