American Home Shield Reviews

I called in to submit a claim with AHS for my hot water tank and the rep I spoke to was very cordial - we had very good service from him. When their contractor came, he said that the hot water tank was fine and it just needed to be cleaned which he did. He flushed it for us, but we purchased a new water softener from him which was fine since we wanted to do that too. However, we asked him about replacing our kitchen sink and he quoted us a price of $650 which did not include the sink and I was upset by that because that is very out of line cost-wise. Other than that, we've been very pleased with any other service calls that we've had.

The water heater went out so I called AHS to submit a claim. I left a message for them to call back, but they were calling my home phone number which I had already told them that I didn't have anymore. When they called my old telephone number, of course somebody answered saying that they didn't call them and they don't need anything. I waited for three days and I called back and I told AHS that they need to call the contractor and give them the right number.

My A/C was not working. It was not giving cold air so I called American Home Shield's service number using their automated system. The contractor that they sent fixed the problem quickly.

Our dishwasher went out so we called AHS to submit a claim. The problem was they tried four times before they finally got the dishwasher fixed. They kept sending people out that obviously didn't know what they were doing. One guy came in and said something about buttons and said that it was a matter of how we push the button. We still had to pay $100 for that which wasn't fair since he could have said it over the telephone. However, they've been here the time they said they'd be here, but I wish they'd be tighter with their time schedule though I understand that they get tied up in places and have to finish. Overall it's been what they promised and they do what they say they'll do which is fine since it's what we pay them for.

My AC unit decided to stop working. I called AHS and set it up. Two days later I got the call from the work guy. I live in the boonies so it's easy to get lost but he finally got to the house and came to find out the circuit board was bad so they had to order it. He came back out and it was fixed. It was quite quick. The contractor was nice and explained everything because I asked a bunch of questions. Since the repair, my AC has worked great. Now, I keep it on most of the time. AHS has been easy to work with.

My most recent claim with AHS was for my air conditioner three weeks ago. However, they couldn't find anybody to fix it, so we had to find our own person. We had to get an okay from them, but we couldn't get through to them, so it was a real process to try to get a certain number that we need. I was on the phone a total of 4 to 5 hours waiting for somebody to come on to take my call, then talking to various people trying to get numbers but people not calling back. We had to fax some information and nobody called us back on it. Finally I found a fellow and I said that I was not getting off the phone until I get the approval number. He said sorry and he was real happy to get that for me right then. He knew that I was upset and he got me the number and we have gotten a reimbursement for the work that we've done.

My most recent claim with AHS was for my stove and I submitted the claim online. Two different individuals came and they were both fine and professional. One diagnosed the problem and ordered the part and the second gentleman installed the part. However, there was a little delay in getting the parts to do the repairs but after the part came, it was a one day job. Overall, it was a good experience and their contract does exactly what it said it will do.

We had a refrigerator/freezer problem and the technician came out and fixed it. He discovered what it was and it's been good ever since. Overall, AHS has been very good. They're prompt and we like their service people.

I've been with American Home Shield for many years and everything has been wonderful. They've been very good. I usually call to submit a claim and it is very easy. Their claims representatives are very cooperative and they get me contractors to take care of whatever problems I have. That's all I can ask for so I've been very happy.

I had an issue with our garbage disposal, so I called American Home Shield to submit a claim, and the unit has been working perfectly since the repair. The contractor they sent was very professional, clean, well spoken, helpful, quick and knew what they were doing. A couple of other friends of mine that live in a different area don’t have quite as good a workman as I do. I have no problems with American Home Shield.

We've had American Home Shield for several years now and we've used them for four different times. Other than a bad experience with one plumber who left a mess and had to come back, we haven't had any problems. Recently, we had a toilet that wasn't working properly so we called AHS to submit a claim. They got a hold of the repair person and called back to let us know when he's coming out. When the young man got here, he took care of the problem and explained everything to us - he was very professional. We have been pleased with them.

I called AHS to submit a claim for my plumbing and that was easy. However, the contractors they sent wanted to use the cheapest product that they could find to replace my original stove which I wasn't happy about. It doesn't have as good as the quality of a replacement part that I did before. Overall, the experience with them was okay.

My last claim with American Home Shield was the garage door opener. I called them up and they called me back and said they were going to send a guy out. The contractor came out, looked at everything, and called AHS back. Then AHS said that the part they have to fix -- it wasn't the motor itself, but the spring -- wasn't covered under warranty, and I read from the warranty book that AHS and the contractor were right. But the contractor did fix the problem. He was very professional and told me everything that he was going to do, and I enjoyed talking to him. I did say on the side that what I had was a double door, and he suggested I might want to get the other door fixed at the same time. So I told him to go ahead and fix it too, and he said, "Okay, no problem." The unit has been working excellent and fine since it's been repaired.

The worst home warranty ever! I have three properties with American Home Shield and I have nothing but the worst experience with this company. Every time I called regarding an issue for one of my properties, the technician and plumbers they send were unprofessional. They have no knowledge of what they doing, and they don't want to even work and never fixed anything. The technician they sent was always trying to make every excuse in the book to get out of fixing the problem. And every time I tried to call customer service it would take me at least 45 minutes on hold to be able to talk to somebody and they were never helpful, very unprofessional, and have no knowledge of anything. I've had so many problems with them that I finally decided to cancel all my contracts and take the loss and move on. I would never ever want to deal with them again. I will never recommend them to anyone.

It's going to be my last month with American Home Shield because I'm moving to a new house. But other than that, I didn't have any issues and would recommend them.

The sinks were clogged up so I called AHS and the representative was good. She gave me the name and the phone number of the one they were going to call. They were prompt and called me back that day. They sent a plumber over. I showed him the shower and they put the snake and then I told them about the kitchen sink and he says that the reason why it keeps doing it is because it is an older house and the pipes are smaller. It would take a while for the stuff to go down. Its not actually clogged. Now that I know that, I won't call again for a long time. Since the repair, things have been good. He just put the snake down there and that was it.

We put in a service request on Thursday, August 27th because our air conditioner stopped working. On Friday we were told no one could come out until Monday. When we called to say we are in Phoenix with temps over 100 degrees, they said they would expedite the request. My husband called to verify it was being handled and was told everything was all set. We never heard from a service company. When my husband called the company listed in the email, he was told they said they could not come out earlier than Monday and told AHS this. AHS never contacted another service provider. I called on Sunday to see about getting service sooner and I was told our file was never sent to be expedited. We were on day 4 without A/C. We were then told someone would call in 1-2 hours with the name of a service because they now had to "personally call each company." I never got a call.

I had a problem with my septic sewer and drain lines, so I called American Home Shield, and now it works fine and I hadn’t had any trouble since. I’ve been with them a long time and everything I’ve put in with them has been taken care of in a hurry and done well. I haven't had any problems with them and they've all been good.

We’ve had two claims from American Home Shield. One, my air conditioner went out. We contacted AHS, they sent somebody out the next day and it was a quick fix so it was only one day of misery. After a month, my washing machine went on the fritz. We called them and the repairman who came out was very professional, courteous and personable. He took the time to explain to me what he was doing. When he said my transmission has gone out, I asked him if it will take long (it was on a Friday and I do laundry on Mondays) and he assured me he doesn't think so. He got the part and fixed the machine within a week or less. They were really on the ball. Whoever sets up which company comes to us, they must pick the best company in the city because we’ve had good luck with both of them.

When an oven went out on me, the ladies from American Home Shield that I worked with were very professional and prompt. The oven was no longer made, so they had to do some research and got me something that's reasonably close. I had to do some remodeling because the range is too short, but I’m happy with it and the service I got. Also, back in 2013, my furnace went out and I was getting home from being in the hospital for lung cancer. So, I went ahead and paid for the repair, and remembered that I had coverage from AHS. However, the contractor and AHS could never get in touch with each other, so the contractor wasn't able to provide AHS with the receipts for the repair, and I wasn't reimbursed for the expenses. Outside of that, I’m happy with AHS, and have recommended them several times.

I called American Shield because of my air conditioner - and when they say they're going to call withing 24 hours, they do - however, I got into a fight issue with them since they tend to send people that work on Mondays through Thursdays. That wasn't good - they basically told me they couldn't help me because I needed to either have a Friday or a Monday appointment. Unfortunately, all Mondays were booked and they had no Fridays available. Also, they can only send someone in my area that works only from 7:00 until noon. If I am paying insurance for three homes, I feel I should be able to at least have someone come that has open hours. It was ridiculous.

Some time ago I had a condenser blow on my AC that AHS fixed to my satisfaction. I also had a water heater go out that was fixed to my satisfaction again. They are excellent and I've been very happy with the company.

I filed my most recent claim with AHS over the web. It was for my air conditioning and was taken care of promptly. All the contractors they've sent out are knowledgeable and efficient. They get to the problem, say what they're doing and take care of it. Since the repair, everything's been fine and overall, things have been really easy with them. If I have a question, I call and they answer it.

I called AHS because we had an air conditioner that was just not getting cold and their sales representatives were friendly and answered all my questions. The contractors that they sent came on time and did a good job.

American Home Shield seems to do whatever it takes to get you to give up. After holding for over 30 minutes, the first representative told me simply that my repair was not covered, but could not tell me why. She could only tell me what was in the notes, which did not fully explain. After promising I wouldn't have to be on hold but for a couple of minutes, she transferred me to someone who could supposedly tell me more. After waiting another 20 minutes on hold, another representative, who could also only tell me what was in the notes, put me on hold again while she went to get an HVAC expert. 20 minutes later, another associate answered, who could also only tell me what was in the notes. I'm convinced they were waiting on me to give up.

I've never had a problem with American Home Shield as far as them understanding my claim or what I need to have done. The companies that they send out are very good. When we had our garage door fixed, the owner of the company came with the technician. She did a tick and tie and we happened to be the one she did that for. They did above and beyond what we would've expected and we were very satisfied with everything. The only time I had a problem is when we had our AC unit serviced. We felt that the contractor could have damaged it instead of fixing it. It was a bad experience and it's good that they no longer represent AHS. We had another contractor come out and take care of it and we were very pleased. In fact, I told my son in Georgia about how good it is to have AHS. I emailed one of their newsletters to him so that he would know how to contact AHS and get it for himself. I also encourage others to get it.

When my AC unit broke, I called American Home Shield and their representatives were great as always. The contractor that they sent was very respectful, pleasant, knowledgeable, and I always learn something when he comes. Sometimes I feel like it’s a very high expense, but it’s very well worth it when something goes wrong and I know that I can trust them to come and fix it. I’m very happy that I have that protection.

I love AHS. The contractor that fixed my air conditioner was great. He gave me the name of the company that was coming, the time they would be here, and answered questions when I verified how much our co-pay would be. He was appropriately dressed and came on time. He was very courteous, nice and knowledgeable in everything that I asked him. He did exactly what I expected to happen - to survey, see and explain to us what the problem was, and fixed the problem right while he was here. Since then, we've been able to turn the thermostat down to not have to run it as cold to be at a comfortable level. At one time, we went with another company and I was so glad when I could get back to AHS. The other one was a bit cheaper on their co-pay but it didn't make up. I had a microwave problem and 90 days later I was still fighting them to try and get it fixed which I've never experienced with AHS. Wonderful.

I do not recommend this company. I wanted someone to come out and repair/check my heating unit. A nice gentleman came but didn't stay but a few minutes and stated the unit looked fine. I have since had problems with it. These people are crooked. Please, please do not take out a home warranty with them or you will be sorry. I am sitting here trying to call the department where you cancel service and have been on hold for 2 plus hours. Believe me. I am hanging in there to cancel this contract. They are scammers and greedy and hard to deal with. Go with someone else, I implore you.

We have been with American Home Shield for 10 years, and had a couple of big things changed. Overall it’s spreading the cost. And we know that if the plumbing breaks, we'd get somebody here the next day, and we’re not going to pay $300. However, their website doesn't work and will not take orders. They need to fix that, so I won't have to call somebody. Other than that, they are doing pretty good, and I am happy with them.

The shut-off valve that feeds the fill line and automatic fill valve failed - the body of the valve cracked. I submitted a claim and then sent a photo. The claim was denied. They say it is a fill valve - it is a shut-off valve.

The air conditioning was not working properly so I filed an online claim to American Shield on my mom's behalf. The contractor they sent came promptly, was very professional, and was able to repair it within the visit so we're very pleased with the service. AHS has been very good in responding to needs, especially that of the elderly like my mom. We're very satisfied with their service.

Had issues with leaking pipes the other week. Plumber was a little late due to problems with previous job. He was very courteous and professional, got the job done in a timely manner. Contractor was Johnston Plumbing. Cannot fault him for being late, unexpected problems do arise, and he called to notify me of the delay.

So far, I only had one incident where I had to submit a claim to AHS. It done was really quick - they responded right away, on the same day. The contractors were very courteous, knowledgeable, and professional. I'm very happy and pleased with AHS so I'm promoting it to a lot of people.

I really haven't had any negative to say about AHS. Placing a request on the website is easy and they've been great, prompt, courteous and quick. One time, my air conditioner looked like it was leaking so I called in to file a claim. I got a call within a couple of hours and scheduled an appointment not long after that. The contractor called in to let me know he's on his way. He came right on time, greeted nicely at the door, wore little slippers to get to the back and took care of it. Since then, it works without any issues and leaks.

It's been a pretty good experience with American Home Shield so far. The contractors they've sent out have been good and I'm mostly satisfied with the job they do.

It's not hard to get assistance submitting a claim with AHS. I had a socket that was messing up and they came to fix it in June. I thought was good quality work but the same socket was messing up so I called them to come back and it took too long for them to come. I don't like that. If I'm paying for a home service and I tell you I got a problem, I should not have to wait three days to get somebody to contact me to come fix it so I'm disappointed with the service.

My recent claim with AHS is with my washing machine because the whole computer broke. I called it in to submit a claim and the experience with their rep was okay. The only problem with that was I had three different ones. I don't know if that's normal, but it never was the same guy. First one came and diagnosed it then ordered the part, and the part was supposed to be here at a certain time. Another one came the following day, but the part wasn't here so they had to reorder it again. The third guy was another new one so I thought it was odd that three different people came. Overall, AHS is good and I had no problem.

It was very easy submitting a claim with American Home Shield. We call our claim in and the service people gives us a call and schedules an appointment. The technicians were very helpful and explained what they did. We’ve been very pleased with everybody that has serviced our house, and I also liked that when we had a refrigerator that couldn’t be fixed, they gave us money to buy a new one. I’ve recommended AHS to friends who also signed up with them.

My air conditioner went out on Friday when I got home from work, but by then American Home Shield was already closed so I submitted it online. The very next day, we were seen by the contractor at 3 PM and he repaired our AC. Later that evening, he called us to follow up and make sure that the house was cooling down because it was so hot that weekend here in Tucson, about a 108. My unit has performed fabulously since it was repaired and it had no issues. AHS has been great. It's something we definitely feel the value and we like having.

We had no water pressure in the house that I rent out so I submitted a claim with American Home Shield. My renters were pleased with the contractors but the only thing I would like is some kind of report to let me know what was done. I still have a hard time getting that because when I called the company that did the repair, I can never get a hold of the plumber. Other than that, AHS always made the claims process and schedule of the appointments very easy which I appreciate.

I filed my air conditioning claim with American Home Shield online, but when the computer told me who it was that was coming, I called and cancelled that one through a representative, who was so nice, accommodating, and totally understood the situation. The contractors that were sent out were very polite and nice, but what happened was they didn’t get back to me for at least two or three days. It was on a weekend, so it was a 7 o clock, Friday night call. That was understandable. They did come, but they couldn’t come for a couple of days and then when they did, they didn’t have the part needed and somebody was supposed to call me for them to tell me when they were going to come back out. Nobody called in a week, so I called AHS and they said, they can have them there on such and such day.

I have a friend who has AHS warranty on her home and she recommended it to me. I call when submitting a claim and I've never had a problem. They have been very polite. I get the information, and the reps let me know who’s going to be calling. The technicians they sent were also very polite and professional. They explain what the problem is and what needs to be done, so I don’t have any questions. I’ve had the Oxford Heating and Air. They came back the second time because they had a second issue that developed. They fixed it and I had no charge, because it was within the timeframe and a repeat call. You can ask no better than that. AHS is extremely efficient, organized, and they have a good system.

So far, American Home Shield has been okay. I've had a couple of problems and they've handled them smoothly most of the time. They have been responsive and they schedule services fairly quickly. We've had a couple of issues and they're in their website now. I was trying to add another property which already has a warranty under AHS. I could not add it at all. Calling customer service for those things is very difficult sometimes too. I have been on hold an hour or so and they still didn't answer. That was one problem I had. Another was my recent claim I sent online which I had trouble getting through. I was requesting AHS to have my AC checked out because we had some issues with it.

I had a problem with my air conditioner 2 months ago and so I contacted American Home Shield. They called me right back then and talked to somebody who went out the next day, and everything’s working well since my AC was fixed. I’d recommend them.

I called a rep at American Home Shield to submit my claim for a plumbing problem, and it was great. The service people respond quickly. I went to see what the contractor was doing and he explained things to me. But I was having a problem with the upstairs bathroom that he did. The water isn't going all the way out and I had to go jiggle the handle. But I would definitely recommend AHS since it’s a good service to have. They're very professional and effective in making sure the job gets done.

It was very easy to submit a claim with American Home Shield. I usually do it online but also over the phone. All the technicians they have sent us have cleaned up after themselves and resolved the problem. When they couldn't resolve it, if they had to order a part, they followed up on it and installed it when it was available. They're very good, efficient and neat. I would recommend them. My sister got a contract too.

I called American Home Shield because our washer was out and they made an appointment for somebody to come in and fix it. The technician they sent knew what he was doing and was very nice and polite.

AHS needs to improve on timeliness in getting service people however I’ve recommended them to my sister since my experience with them so far has been good, but the seller chose a different company and my sister’s having a bad experience with it.

I had a recent plumbing issue so I went and submitted a claim to American Home Shield, which was easy and simple to do. The contractor they sent was very nice and calm in calling me, and he got back with the scheduled time for him to come out. The leak in my drain has been fine since the repair.

My sister has American Home Shield and when I bought my house, she told me about it. Submitting a claim was very easy and now that online is available, I do it online. The technicians are all very pleasant young men. It's a wonderful company, and everyone who has a house that I run across I tell them about American Home Shield.

The resources from AHS were good but we had to call the tradesman ourselves. It would have been better customer service to have AHS make the trade call and then have the tradesman call us. They only use one plumber in our area and they are 20 miles from us. It took a bit for them (plumber) to call us back but not too bad. From there it was a breeze.

Overall, my experience with AHS has been wonderful. Everything was great with them. In addition, my son just bought a new home and I think he has AHS now. He was going to get AHS himself if it wasn't already purchased by the seller.

I'm very happy with American Home Shield. It was easy submitting a claim and the contractors they sent out were very efficient.

Malfunctioning disposal was repaired quickly and efficiently.

I've always had a fine experience with AHS. Recently, I had my air conditioning fixed. They were supposed to come one day and it was very hot and the AC was out but they overbooked and there was a weather issue. They had to reschedule the last hours and I wasn't too pleased with that but it wasn't AHS' fault. After the repair, the AC has been fine and I have no complaints about that.

Very friendly and helpful people and company!!

I've been a customer of American Home Shield for almost seven years and initially submitting a claim was tough but now it's a lot better. With the website access, we haven't had any problems scheduling any appointments. I have had mixed reactions with the technicians. It all depends on the trade. A lot of times I can have a plumber who knows what he's doing. After the repair it's pretty much a done deal. I've had some problems with the AC. They've recently asked for recalls but unfortunately there's only so many qualified contractors on the list.

I recently made a claim with American Home Shield for my dishwasher and it was fine. But I was surprised that the contractor they sent didn’t know the work order number. I had to call American Home Shield to get it. Other than that, they were professional, on time, and they cleaned up after themselves.

The folks at American Home Shield helped me out again. This is the second issue in a few months. Their fast, friendly and professional service is awesome. They had a service person out and had the problem addressed pronto. I've already recommended them to several friends and neighbors.

A friend of my friend recommended AHS to me. It's really easy to submit a claim and just one click to ask for an appointment. It will be nice if we get an appointment sooner from them. There was leak on weekend and they came on Thursday, so I had to keep the tap closed for that long time. Unfortunately I had submitted claims four times within this year, but it was really good. The technician I had yesterday was a good person and handled everything. The only problem was I have two sinks in the bathroom and now both taps are different. The technician said they will not cover the same kind but when I insured, it says that insurance is whatever type I have.

You can never get a hold of anyone over the phone unless you wait on the phone for at least 40 minutes before you can speak to someone. I even filled out the website response stating they will have someone call me but I never got a phone call. This company charged me twice (deductible) for the same appliance and they never repair them. I wanted to cancel my service because I was not a satisfied customer and they couldn't even confirm the cancellation. They said that somebody else has to call me regarding cancellation. If I ever receive this phone call.

Working with American Home Shield was super easy and smooth. It took me less than two minutes. I logged online, stated what I wanted and did a brief description. The guy came out, fixed it and was good to go. There are no problems and I’ll probably use them again next year.

I had an issue with my icemaker, and I got jerked around by other people and the service people at American Home Shield, however one employee who works at AHS between Des Moines and Omaha personally took an interest in getting it fixed and that’s exactly why I re-upped with them this last year. She’s the reason why I'm still with AHS. She is their MVP, as far as I'm concerned.

American Home Shield is good but the only thing I have a problem with is when you contact them, it takes another 24 hours before they come out. When your air conditioning is out in a hundred plus index heat, it's hard. It's happened and we've called them 5 times. This last time, they've fixed it. But overall, I would recommend them.

Our property managers shared to us that the issue was handled by American Home Shield in a timely manner. We didn't have any complaints from our tenants. Everything went smoothly. But my only complaint is that for both of our air conditioning repair and water heater replacement, AHS did not give us information about who the contractor was and those who did the repairs did not leave information about the product that was put into our home. We are now back in our home, so it's no longer rented. We appreciate everything that AHS has done for us in the past year that we've had them as a home warranty service and I would recommend them.

American Home Shield is excellent. I submitted a claim online for our air conditioner and got a response almost immediately. The contractor they sent out were excellent people and my AC has been working great since the repair.

Submitting a claim with American Home Shield has been great, and the techs they sent knew and did their job. I was able to ask the technicians a couple of questions about other things, but they were able to answer that as well, and they didn’t charge for it. With that, I’ve recommended AHS to my friends.

I haven't had much experience with AHS as I haven't used them that much. The last time I tried to, I couldn't. My air conditioner messed up so I called a repairman because it was on a Sunday. AHS wouldn't pay for it because I didn't go through them. I live in South Louisiana and don't live without an air conditioner. If I need it and I can get a repairman to come, I'm not going to say, "No, I need to wait five days to get approval from American Home Shield and suffer in the process."

American Home Shield’s reps have been courteous but the last time I called, I wasn’t sure if the person knew exactly what my coverage was. For instance, I still have some doubts about my pool which is the main reason why I took coverage with AHS for it. Other than that, their technicians were good.

I had no problem with American Home Shield’s contractors. They were professional and got things taken care for me. I’d recommend them.

I’ve spent a lot of money last year on having my appliance fixed at my rental property and I wanted to know who came out to do it. It was at the beginning of the year, and AHS won’t give me the company name so that I can call the company for tax purposes. It would be simple enough if a homeowner is calling and AHS should let them know who came out. Other than that, I don't have any complaints.

I put in a claim to AHS because I had a faucet outside that was dripping. It's very easy - I go online, click and hit submit. The contractor called and made an appointment. They came on time and fixed the problem. Couldn't be any better. I think that the faucet is still leaking so I have a hose hooked up to it. We also had our air conditioner fixed. It worked for about two weeks and it stopped again. I went on the website and said it's not working again. They came right back out and fixed it. I love this service.

Our son, an insurance agent, recommended American Home Shield to us and we've been very happy with it. You could go online when you submit a claim, but I call and they get it set up right away. It's easy. And the technicians they send do a good job. We like it that it's taken care of within a couple of days. We don't have to wait, they do it immediately.

I had an argument with one of the sales reps of American Home Shield, because I had a particular plumber I wanted to have my work done, and they’re telling me I couldn’t make that choice. When they called back a second time, I told them I was cancelling my policy since I can’t get what service I would desire, and they said, "What service was that?" I told him I was trying to get a hold with this plumber because he did a wonderful job for me, and then they told me that I could do that while on the first day, he told me I couldn’t. So I was ready to hang up and tell them to send my money back but that’s the only bad experience I’ve had so far. In general, I'm happy with them.

I had a problem with my air condition and American Home Shield took 2 and a half weeks to fix it. I called them 3 times because that was in a very, very hot weather but they fixed it.

I had a problem with the furnace. Our location is in the middle of nowhere and it was an irritant they had nobody that could work on it up here. After waiting quite a long time to get them to come forward, we finally found someone on our own and AHS was quick to pay which was good enough for me. Thankfully we weren't in the middle of winter or we would have been freezing. The contractor we got was able to repair it. One more thing, the people AHS sent out to fix our appliance were wonderful and more than good. The guys explained everything to us. I have no complaints and I appreciate their service to us.

I don't have too many claims with AHS - only about once in a year. Despite this, their price still goes up every year. Otherwise, AHS has been good so far. When I call, they come on time and fix the problem right way.

We were recommended by friends to get AHS and we got them when we had the garbage disposal replaced and that was wonderful. I called and they scheduled within 5 hours and it took them 10 minutes to replace the garbage disposal. They explained everything they were doing while they were doing it. Overall, AHS is very good.

My most recent claim with AHS was for my AC and the problem started back in May. The first two contractors didn't work for me. I liked the last one who came a few times back to my home. Unfortunately, every two weeks to a month, my AC breaks down again so they've been out 4 times since May, two times in July. AHS was good last year but not so much this year.

I had a plumbing issue and American Home Shield got someone out right away. The operators were very polite and considerate, and the contractor was polite as well. He got his electric snake caught in the plumbing and I had to have someone else come out and get it out. It wasn’t his fault but still it cost me $300 so I wasn’t as happy with that guy. Other than that, the service that I get from American Home Shield is great.

My experience in submitting a claim with AHS has been good and their technicians are professional and timely.

I submitted a claim with American Home Shield for my stove and it was a good experience. However I had one bad experience a couple of years ago with my AC and I got in it with another company who fixed it. But I'd still recommend AHS.

Every dealing we've had with AHS has been fine and we've so far enjoyed their service. It's easy to submit a claim and I like all their contractors who came to my home.

My most recent claim with AHS was for my garbage disposal and I had no problem whatsoever in submitting a claim. I did it through the telephone system and it was quick. Their contractor came out and everything was positive. Unfortunately, we didn't know there was a reset button so he showed us where it was, and we paid him and wished him on his merry way. It works fine after the repair.

A friend told us about AHS and it has been an awesome experience. All of the technicians they sent have been fantastic. The last two times the technician that came out were spot on in repairing our Viking appliance. There was but one exception to these good experiences, but AHS took care of it. They have been excellent and I tell people about them all the time.

I've used American Home Shield services three times now. They've been absolutely amazing every time I've needed them. I, however, found out that not a lot of people are associated with them so I had limited people that are able come out when my air conditioner and plumbing backed out. It took 10 days before the air conditioner could get fixed and to wait 10 days is not fun. It was 115 that week in California so we had to buy a $300 room air conditioner. I have three small children and our oldest has a medical condition so there was nothing I could do. But we made it though and I have a room air conditioner now, and we haven't had any problem with the air conditioner since then.

My experience with AHS has been good. They came whenever they said they would come and they've done what they said they needed to do. If they diagnosed a problem, they've done it and it's not a problem. I definitely would recommend AHS and in fact, I already did.

I submitted a claim for my refrigerator with American Home Shield, because while the freezer works well, the refrigerator part doesn’t seem to get cold enough. I gave them a call, and the representative, as well as the contractor they sent were good. However, the fridge is still doing the same thing, and I haven't called in yet. Other than that, I've always received good service, and I would recommend them.

Submitting a claim with AHS has been fairly easy and their technicians are polite and if I ask questions, they answer them for me. They are a good company that's why although their competitor has been calling me to get me to change and would give it to me for a lot less money, I told them I would stick with AHS. I would definitely tell my friends to get AHS.

We had a claim filed in February and it went great. After we submitted the claim online, we were contacted by the repairman within a few hours and they were out here the next day. They found the leak and replaced the garbage disposal. We tried to renew our policy which was up on September 2nd. Twice, my husband did it online and we used the credit card. It said that it was successful but we never saw the charge on our credit card. We had several calls from someone saying they're from American Home Shield and wanting our credit card number but since we did not initiate the call and we thought that we had already renewed, we did not give them that information. Then we got on to American Home Shield website which is new and improved, and we couldn't even log on. We finally found an 800 number and called. We spoke with someone and got the policy renewed but she said that they have had many complaints about their new and improved website and to let someone know. I did submit an email telling them that new doesn't always mean improved.

The claims process of AHS seems to work fine and I like the contractors they sent out majority of the time. Their quality of work is pretty good. However I'm trying to renew my warranty and set it up like I paid it last year which is 12 monthly installments. They sent me a bill, I paid it. The people I talked to kept telling me I can't do it that way anymore. They wanted a check so they could deduct it from my checking account. Well, I don't want anybody in to my checking account except me but she insisted "that's the only way we can do it." I wasn't happy that she would not work with me and try to help me re-enroll in their service. That's not very encouraging. So I told her to let me talk to their supervisor and she couldn't connect me to her supervisor but her supervisor gave her a number.

Most of my claims with AHS have been on a rental that I have. I just call and say that I needed service and the reps were always very courteous. Since the repair of my claims, everything’s been working fine and I’m pleased with their service. I have recommended AHS to my neighbors and they also went with them.

We recently had an air conditioning problem in which we filed a claim with AHS. A guy came out to assess it on a Thursday and he said they would call us the next day and have someone over here with the part. They didn't call so we called them back. They said the guy that was here was fired and they'd have to send another tech to assess what the problem was. Needless to say, what the original guy diagnosed wasn't the problem. The new tech did fix the actual problem but I think AHS should've let us know something a little sooner than that. We went three days without air conditioning - it was 98 degrees.

American Home Shield’s service level was A-number-1. I call them when we have a problem and everything is taken care of. Excellent experience!

I like AHS but there's one thing I don't think is right. They warranty the refrigerator for repairs, but not the ice maker that's inside the freezer so I was upset when I called for repair. One person told me it was covered but when they connected me to the repairs, they say it's not covered and they did not explain it to me - I was mad about that. Also, they take care of the refrigerator but if you have an upright freezer, that's not covered which doesn't make sense to me. They also keep raising their prices every year so if I want to add the ice maker to my contract, I don't know what that will price. I was thinking about canceling my contract though I've been with them for years and had no problems, only this last time.

Our refrigerator was icing up, so I called AHS to have a technician come out to assess the issue. They contacted me in roughly 24 to 48 hours. Then they came out for visit within the next several days. They were very professional up to the point that they did an assessment in a matter of 30 minutes, determined what the issue was and had to order a part for the condenser.

Had a water heater broken down, called customer service, got an authorized contractor to see the problem next day and recommended water heater replacement and no water at home for showers due to the problem and same day had authorization to replace part (wanted cash in lieu to get that fixed immediately but the department was processing cases few days old and rep said that it will take a week before that department can do a cash in lieu). Accepted heater replacement suggestion. AHS came back with no part available comment suggesting to wait for 5 day before part availability and recommended that they either cancel part order or get in queue for cash in lieu which could take longer. Now still waiting for them to come back with that part (BTW, the department that can do authorizations works Mon-Friday from 8to 5 Central time only)... Good luck with using AHS.

I've had a good experience with AHS for over 20 years and never had an issue. However, I don't like their automated system as much as just talking to somebody but it's fine since that's the way the world is going today. Moreover, I do know that my son also has AHS and had some problems with their air conditioning technician but I don't have anything negative to say about their technicians. I'd say that half of the people they send out are very professional and willing to help.

We had our AC unit fixed by AHS and it went great. I was able to call on a Thursday evening and on Friday evening, somebody came out but they had to come back again on Monday. Since the repair the unit is still working good.

Submitting a claim with AHS is easy and they're all over it. However, what ticked me off this time is that I paid it early and they turn around and debited my account, which caused some problems at the bank. I had some money there but had to go to the bank and have them reach out to AHS which took 15-20 days and that was a nightmare. When I had spokes with the young lady, I asked if I could I do it electronically and she said no so I sent in a check. However, AHS had debited my account and they were never authorized to do that. Meanwhile, their technicians have been great. I've never had a problem with any of the technicians and that's one of the reasons why I've stayed. I like the fact that we can we use Sears and always request them to come out.

I filed a claim for an electric clothes dryer and the AHS claims rep was very nice. The technician called back and came out a day later and had to order a part. But when it came in, he came in and installed it, and now the dryer is working fine.

and we'd recommend it to friends.

Overall, I've never had problems with any of the contractors AHS sent - they've been excellent. My most recent claim was for the dryer since it was making a terrible noise. They sent someone out and the guy fixed it but after 2 weeks, the noise is back. I called AHS again and they sent another guy. He was the one who also fixed my washer the first time. They sent him back and he fixed the dryer - we haven't had any problems with it so far.

Submitting a claim with AHS has been very easy. I prefer to do it over the phone because I like to speak with the party concerning the problem. The technicians have been very pleasant and professional. They know their business, conducts it properly and are willing to please and take care of the problem. I would recommend them and in fact, I already have.

I called American Home Shield to submit a claim and the interaction with the representative went great. The contractor that was sent out was also good. Since the repair there was a little problem but the air conditioning people fixed it. They have been fair for me so I would recommend them.

I had a problem with a ceiling fan so I filed a claim to AHS online and it was seamless. Someone came right out and was able to repair it. I was satisfied so I would recommend them to a friend.

I am very happy with the professionalism and how courteous your company is.

My experience with American Home Shield has been very good and I've told everybody about them. They pretty much have taken care of any situation that I've called about. The staff that takes the calls, I have been having excellent and professional service from them. I would advise every homeowner to have this type of coverage, and when I hear someone having difficulties, I usually recommend American Home Shield.

Our water pump went out, so we submitted a claim with American Home Shield. Their rep was very good, and when I talked with the contractors, they were very polite and good at explaining things. Our problem happened on a Sunday so AHS couldn’t get to it, but the contractors came here on Monday and they were very quick and efficient. This is why I have recommended AHS to several friends.

My garage door started malfunctioning after I had AHS for 5 months. I paid my $100 service fee to have a contractor come out. The contractor indicated that my springs were too small and this caused/contributed to my garage door opener malfunctioning after several years of service. Neither AHS nor the contractor they hired sent me an estimate. I was only advised that it would cost over $600 to replace the springs and fix the motor. AHS denied my claim and indicated that the garage door opener was "secondary" damages (much like water damage from a leaky fridge) however the garage door opener is the "covered item". AHS has never sent me a denial letter.

We've been with AHS for a few years and there's been no problem at all. Their contractors have all been very good. We've recommended them to quite a few people. We're happy and continuing with American Home Shield.

I love American Home Shield. I recently filed a claim through a representative for my heating pump. The contractor they sent was great but I called back a couple of days later because the air conditioning leaked all over my attic. AHS called the contractor back and said it was an emergency. Within an hour, they were here. It was wonderful. The owner himself came out and got it all fixed. It was a condensation problem, it wasn't going to the pan (whatever that means). I've had American Home Shield for 16 years since I bought the house and I would not do without them.

Today, Aug 29th, 2015, is our 16th day without central air conditioning in our home. Two weeks ago yesterday, I placed a service request by phone. Easy enough. I was told an a/c contractor, Advantage Air in Panama City FL, would call. The owner called, said he could not come until Monday unless we paid out of pocket $200.00. Monday, technician came but a thunderstorm was passing and he left saying he couldn't work in the rain. Rescheduled for next day. Next day, Tuesday, said part had to be ordered. Followed up several times with AHS customer service. Each time they were very courteous, but I still have no a/c.

I've had a good experience with AHS. Their web response is really good but I wish someone would answer their phone.

I first heard about American Home Shield from our realtor when we bought our house. I've been submitting claims over the phone and it's very easy. The claims representatives are courteous and the technicians they've sent have been good. The quality of repairs is fine. I would recommend American Home Shield.

We made a service request for our air conditioner and it's still in the works. The technician that came out advised AHS that they get me a new air conditioner but that has not been addressed. The technician came out on July 15 and told me I would hear from them. I was gone a couple of weeks and when I got back, I had not heard from them until I called them last week. My experience with AHS has been a bell curve - some of them were very good, some half-assed, and then some average. Nevertheless, it still leans toward the better side. I definitely had more good experience.

We've had a couple of repairs through American Home Shield and it worked fine - no complaints. Everyone we've dealt with has been personable and proficient. The plumber they sent to replace our kitchen faucet was absolutely a wonderful person. He was efficient and worked quickly. We couldn't ask for anything more.

I had a commode problem recently, so I submitted a claim to American Home Shield. They sent out a very polite, and professional contractor who knew what he was doing and did his work in minimum time.

AHS is a great service. Every time I needed them -- a couple of times already -- they were right there for me quickly and handled the repair efficiently. I had a problem with my kitchen faucet in my most recent claim with American Home Shield. I submitted the claim via a phone call to the rep. She's very polite, and within a couple of hours, they had called me to set up an appointment. The contractor sent out by AHS was very professional, nice, and neat, and answered my questions. I was very pleased with him. Our kitchen faucet has been working properly since the repair.

Whenever I've had a problem with my appliances, I call American Home Shield, and the service people have come on time and either fixed the problem or replaced the unit. It's all been positive experiences with AHS.

The American Home Shield rep came into our real estate office and I purchased home warranty service from them because of what she shared. My most recent claim with them was for my air conditioning system. I came home one day and it seemed a little warm in the house. I went to the pool in the community where I live, and when I came home, it was even warmer and humid in the house, even if the AC system was running. So I called AHS and they made arrangements for a tech to come out. My experience with the AHS rep was good. My only disappointment with them was when the first appointment that they were able to get me was a week later. I was under the impression that if I was without AC and live in Orlando, Florida, and if I call the local service company to come and do a repair, AHS would get me an appointment quickly.

We’ve submitted 2 claims with American Home Shield but they were fixed in the same day, and it was remarkably easy. I call them, they gave me the names of two of the people that worked for them in the area, I called them and got an appointment. The guy came out, fixed the microwave, ordered the parts for the refrigerator, did exactly what was promised by AHS and were very professional about it. I was very happy, and I’d recommend AHS to anyone.

We had American Home Shield in our old home for five years and then it also came with closing our new home. The submission of claim has been pretty easy however sometimes there's confusion as to what's covered. Whenever I'm told of plumbing, the faucet is covered, and then the plumber gets out there and then I'm stuck with making a payment for nothing. Still it's generally been pretty good and submit claims online now.

We've always had a really good contact with AHS. I always had asked for a certain company because they seem to be always able to be here and do everything the right way. We did have some experience with a contractor that didn't seem to know what was going on, specifically the one several years ago that worked on our dishwasher. But with AHS, we've always had good experience.

Our garbage disposal broke. It was fairly easy to submit the claim to AHS, and we like the company that came out. They replaced our disposal. So far we've had a couple of repairs through AHS and it worked fine, so no complaints and we're happy.

The local company that American Home Shield sent out was excellent. One time, they sent out a company from Jacksonville which was 400 miles out and I couldn't understand why they did that. But I was happy that when I asked specifically for a local company, they got it.

We've had American Home Shield for years and the process of submitting a claim is always difficult. For my last claim, it took them three weeks to get a repairman for my washing machine. And that's a long time to fool with your laundry. But the technicians who came here before were fine. Also, a year ago, our air conditioner was leaking into the house, and I told them that we got hardwood. If it gets into the hardwood, we're in trouble. But it took them three or four weeks to get people. So we're not satisfied with the time it takes. And the first one that came out to fix the air conditioner leak ago didn't do it right so we had to have it redone. So overall, it's not a good experience but we keep paying the dumb thing. If there was another company out there, I'd be using them. I would not recommend AHS.

I have two American Home Shield policies and had claims with both of them and every time, it was great. When I call them, the reps that I talk to are super. I never had interaction with the technicians because these are all on rental properties so I'm not usually there. But I have spoken to a couple of them on the phone a few times and again, I was very satisfied. No problems at all.

American Home Shield is an excellent company. If you have a problem, you can call them up. They understand what your problem is, and they pick very good and dependable contractors to come to your home.

American Home Shield was the existing warranty of the property we bought so we took it over and continued it. Submitting a claim has been easy but the performance of the technicians they've sent out varied. Nevertheless, it's nice to know that we have something in place if something happens - a certain procedure to follow - and then we know what to expect.

I call AHS whenever I submit claims with them. They're professional and very prompt especially when my air conditioning's got a problem. They know what they're doing so they take care of the problem.

I've submitted claims a few months ago (I haven't submitted one recently) and it's all been good. I call in every time because I need to know who the vendor is and who's coming so I can do some due diligence on that particular vendor. It saves everybody a lot of trouble. The first time AHS had a technician out here, I did not like him at all. He couldn't wait to get out of here and did not fix the problem. I complained about it to AHS and to the insurance technician they had out here after the first one. But from that point on, it's been great. Now, whenever I have a problem with my AC or HVAC, I request AHS to send someone from Summer Breeze because they've always done a really good job for me.

I submitted a claim to American Home Shield, told them what I wanted and they contacted me right away. I've been trying to get my air conditioner fixed for years (all they ever did was to put Freon in it but the Freon always leaked out) and they came out, said that something's wrong with it and needed to do a complete check. Found a leak and fixed everything. Everything has been good except for the guy they sent out to fix the pool once. He was sketchy and said that if it happens again, he'll put the whole piece in. But so far it's working. It just isn't exactly the right thing he was supposed to do.

We've had AHS for so long. Everything has been great and I trust them. We've been placing service orders and have had no problems at all. Their procedure for claim submission is easy. I may do it a little incorrectly but I simply call in and tell them. We got used to a plumber that has been sent out on a number of occasions. So now, we request for him when we call in for a plumbing problem and AHS assigns him to us when the wait time isn't too long.

My neighbor told me about American Home Shield in Texas and I'm very happy with them. We have two subscriptions one in Texas and one in Indiana. We're here in Indiana and if something breaks down on our place in Texas, my next door neighbor can call me and I can call AHS. In the winter, we go to South Texas and we feel secure about our place here in Indianapolis because we have that insurance. Their claims representatives have been courteous and the technicians have been excellent, especially the guy who put in the hot water tank. They've been great about coming, fixing things or replacing things if they can't fix.

I'm very pleased with American Home Shield as a service provider. Our refrigerator's ice maker has been off and on - also, I've had quite a few calls on the refrigerator itself before. Since the repair, the unit's performance has always been good. One time, however, I couldn't understand the guy who did our washing machine due to language barrier. I kept saying "Excuse me. What did you say?", and I got uncomfortable with that. So, I asked them to send someone else and they did.

The contractor that AHS sent out quickly identified the problem, fixed it and did a very clean job.

When we moved into our house years ago, AHS was the warranty on it and I've kept it ever since. But submitting claims to them can become very confusing sometimes. It's because everything they do will depend on what the technician reports back to them after he comes and checks things out. I had a crappy situation with one of the technicians that they sent out to check my dishwasher. He said, "Oh, the reason it isn't working is because you plugged it all up with food and soap." I said, "Excuse me, we've never put an ounce of food in the dishwasher in the 19 years we've lived here." But he said that was his diagnosis and AHS took that. They said, "You could get another opinion, but if they say the same thing, then you'll pay for another service call."

My sister and my brother-in-law told me about American Home Shield. Submitting a claim has been an easy process. The technicians are very nice and the quality of the repairs they've done was excellent. They're a great company and we haven't had any bad experience.

After a service request for an air conditioning leak got "lost" and the tenant never got a call, I called the contractor myself. After two calls to them, and the contractor claiming the call was never made to them from AHS I was able to finally schedule an appt. No follow up by AHS nor the contractor after the visit. The tenant had to text me advising me that the contractor had come and not fixed the problem. 24 hours later... NO call from AHS nor the contractor to me. When repeatedly calling them and being put on hold FOREVER, I got two versions from AHS and the contractor about additional work needed. The contractor AHS used basically left the tenant "stranded" with no air conditioning telling them not to turn the unit back on yet offered no solution to ME, the homeowner.

I recently filed a claim for our dishwasher. Their contractor has been out here twice to fix the thing and both times they had to order parts, but they still haven’t fixed it. However, I'd still recommend AHS.

We're new to American Home Shield. We purchased a house in May and we had a problem with our air conditioner in June, so we made contact about that. It's very easy to submit online. It wasn't confusing filling out the form but there were several questions I had, and I filled out the form and hoped everything was going to work right, being someone who had never used them before. I was never able to speak to anyone on telephone, so that was very frustrating. However the contractors they sent were great, professional and courteous. Everything has been fine since the repair.

American Home Shield has done everything to my satisfaction. Claim submission has been an easy process and so far, their contractors have all been very good.

This company never was able to fix my Miele cooktop and took 6-7 weeks. We suffered. I later just hired a Miele tech to come and repair it. AHS tried to use a local company that had a 1 star yelp rating and lost our information and never fixed our problem. After this first incident, I called and cancelled their membership. I also takes 30 mins+ to get a customer service agent on the phone line. Not worth all the headaches they cause.

I like my experience with American Home Shield. I've only had one little small claim. The technician they sent out was very smart and knew what he was doing. There were no problems. Everything went really smooth.

We have three properties with American Home Shield and my experience has been positive overall. It's a wonderful insurance policy. If you don't know who to contact, especially being new in one property, you can get your laundry list of good quality craftsmen through them. For the most part, my interactions with the technicians have been fantastic. What's challenging is to get all parties to agree that it is indeed a failed product. But once it's agreed upon that a certain product has failed, then it's easy.

My most recent claim with American Home Shield was for my air conditioning system. I did it online and it was so easy. I missed out on the first appointment because there was a little confusion. Either they didn't get the message or they had the wrong number for my account because they had my old number, which was actually my home number that isn't working. I had them use my number but they never did. But the contractor was really good. They came out and did the repair. Overall, I'm very pleased I have American Home Shield.

It’s easier now to submit a claim with AHS when I do it online than it was before. Most of the time, we’ve been very pleased with the technicians they send. The only thing we wondered about is that they had to replace the air conditioner and the person that came out had done some things wrong so they sent somebody else and had to correct what the other person did. I didn’t understand why they wouldn’t have sent the same company. It's just that the person who hadn’t done it properly would have been the one to do it again. But other than that, they got the job done.

I've been with American Home Shield for a long time. I submitted the last couple of claims online. I call when a situation is complicated or I have a question. But either way, it’s been working fine for me. The technicians they sent out have all been good. I didn't have any issues and it went well. I have recommended them to people and I know that they have signed up.