American Home Shield Reviews

Request for water leak repair took 2 months and unreturned calls from the selected contractor's initial visit on the pretense that parts were ordered. One was never received and no explanation was given. A second request to AHS was placed since they (AHS) were aware of the outstanding issue through repeated complaint calls. Sears contractor was sent and they expeditious had the job done within a half an hour, gave guidance on usage. Still pissed at the initial contractor because having been with AHS for 3 years, this is the first bad taste of service output, others had been professional and knowledgeable.

We had many items to wrong at once: dishwasher, disposal and leaking pipes. AHS was on the ball and arranged contractors to come out and access the problems. Parts were ordered and replacements and repairs made. Took about 4 weeks for everything to get fixed and up and running.

I recently submitted a claim to American Home Shield for my water softener. Their online system is easy and their emails kept me informed too. The contractors were satisfactory and they followed up so everything worked out well. They're out of the area so, scheduling-wise, I tried to get them at the first of the day or the last of the day. Because of where they're located and where their work schedule is, they couldn't accommodate that, but they did work on a compromise for it. I would recommend AHS.

The most recent claim I submitted to American Home Shield was about our dishwasher that was making lot of noise. We called them and they sent out Sears repairman. Sears investigated the problem and found out that our dishwasher was 20 years old and it did not have replacement parts. So AHS gave us choices of dishwashing machines, we picked one, and they sent it out to us. The assistance they provided to us was fairly timely. I had a very good experience and I've even recommended my son to AHS.

I put in a request for repair to American Home Shield online and it was very easy. They paired up within the next few days, and they worked on my schedule, came out and fixed it. Overall I was satisfied.

They set repair appointments during the normal work schedule and we people that work all day are not available at the time. I need to wait for them to tell me which tech is coming to the house and then it's according to their hours, not to when we need them or when we're available, so it was really tough and I had to cancel it because I needed to be at work on that day. Since I cannot wait and I need my washer, I've gotten the issue resolved and I paid my own. But I like the way their techs know what they're doing. It's just the timing when they're available and we need them. It's still a good service and I will recommend them to anybody.

I've had American Home Shield for many years, but these last few times, it's been very bad. The problem isn't with the people who come to the house, but with American Home Shield. They get the paperwork so screwed up. I have two houses with their warranty and I think they've taken too much and can't follow through. Also, the wait time on the phone is terrible nowadays. The last time I had a claim, I had the bill paid and the check cleared, but they said I haven't paid it, so I had to pay it twice. I just got the check back a week ago, but that took a month.

We had a plumbing issue that was eventually taken care of by American Home Shield. That one took a couple of times to get it resolved. Last week, I had an issue with our air conditioner and called them. I never heard from the vendor, the air conditioning company that was scheduled to come fix our problem. But I didn't pursue it because the air conditioner is now working and has worked for a week. We've dealt with AHS for almost 23 years and I've had good luck. It's a good insurance policy and I'm very satisfied.

We've had AHS for seven years now and we're happy. We have all new appliances and every one of them broke down, the last of which was our oven. I've submitted claims online, but I prefer doing it over the phone. The representatives I spoke with took care of everything. If I don't like the contractors they sent, I call AHS and they send out another one right away. They're very thorough.

I submitted an online claim to American Home Shield for our central unit and they responded immediately. I, however, didn't like the people that did the support. They were slow and unkind, and they overcharged AHS. If I have a choice they'd never come back to my house anymore. It took about three or four trips to repair the unit, but I'm satisfied. I recommend AHS to everybody. In order to sleep at night one needs to buy them.

I was very pleased about the replacement of our gas stove top because our old one had worn out and we couldn't get dowels. So it couldn't be repaired anymore. It was a $2000 stove top. It took a little while to accomplish it because we were on vacation, but it was a very satisfactory experience. Their prices have gone up quite a bit since we took our policy, but, on the other hand, sometimes we really need someone to help us and AHS is very quick in getting someone here.

I had a washer drainage claim last November for a California home. I have a renter who placed the call to AHS and he was also the one who dealt with the contractor. I've been pleased with the experience, by and large. I went with a different organization to save a few dollars on my Florida home, but I found that they were much harder to deal with than AHS. If I'll get a warranty on that home again, I would go back to AHS. They charge a premium, but I'd rather not have the hassle. It's expensive but good.

American Home Shield is usually dependable but has hiccups. They've gotten more and more impersonal and impossible as they've gotten bigger. It used to be they'd get to me faster. It now has become more difficult because it used to be easier to get to a live human. They added in the automated system which made it harder. That impacted me because I've had four service calls in the last two weeks because I have new renters in my property.

We recently filed a claim for some air conditioning repair and it was handled promptly and professionally. The contractor arrived on time and he knew what he was doing. The quality of work performed was excellent. We've submitted a number of claims to AHS already and we've been satisfied 99 percent of the time.

I've had AHS for many years and when I first got it, it was fine. But now, they're getting places that are inferior. They've changed contractors. These contractors are very lousy, most of them. The last contractor I had, Platinum, didn't know what they were doing. So far, I have to have them come out several times to get something done and they wanted to charge me. Plus they've gone up on their deductible. They did away with the deductible last time because I threatened to leave them because they sent the guy out twice and he didn't know what he was doing and they did not do what they were supposed to do. So they finally sent someone else out and they did it.

I had a plumbing problem and submitted a claim for it on the phone. The interaction with the rep was great. I had a plumber come out and fix it right away. Then, I also had a guy come out and fix the wall because he got to cut a hole in the wall. Everything went great. Since the repair, I had no problems. I'm very happy and satisfied with AHS. They're a great company. Every time I call, everything gets done the right way.

I had a very good experience with American Home Shield. They came out and fixed our refrigerator and the whole process was very easy. When I make claims, I do it over the phone and their reps are very courteous. They help us find the person to do our appliances or whatever we've got to get done. Also, they get in touch with us to give us a claim number as well as the person that's coming out to perform the service. They're prompt in getting the service done and we're happy.

I have been an American Home Shield Customer for several years and at several properties, and they've gone downhill. During this latest stint with AHS, I've had three problems and none of them have been fixed properly. First, I had a dryer stop working. A tech came out and saw it not working, so I paid the $75 copay, and they were supposed to call AHS and order parts. After a couple of weeks, AHS sent out another company who was going to find out what part was needed. In the meantime the dryer started working again, as the problem is intermittent, and the 2nd company didn't repair anything. Totally waste of my money for nothing but hassle.

I put in a claim with American Home Shield last month and the contractor never came. I called them and they told me, "Well, it hadn't come through the system," because I called them right after it was submitted but fortunately, my oven started working again, so I didn't bother to call them again and they also never called me back. I have AHS since 2004 and my experience has been relatively fair and only had two bad encounters since 2004.

Our AC unit did not produce cool air. We went to AHS website to create Service Call. The service was assigned to Piedmont Mechanical Contractor. We were very happy Piedmont called back within 2 hours and gave us appointment same day. The technician showed up within the time window given. He found out the AC unit for upstairs was covered with ice. He shut the unit down and told us the unit would need 12-hr for the ice melted and he will come back the next day. We were given another appointment the next day between 10-3 pm. We waited till 3 pm and no one showed up. We called Piedmont office and was told the technician was late but he sure would be at our home around 3-4 pm. We were happy with that.

I made a claim with American Home Shield regarding a heating and cooling system. I did it over the phone and it was a pleasant experience. The contractors they sent were good and the quality of work has been pleasing, so far. I still need some additional things to get done, but other than that, it's fine.

I spent approx $850 with American Home Shield on coverage for two homes (7 months) and I paid their contractors $225. I got NO service, no repairs, and terrible customer service. I had to hire local help to fix problems in my homes. When I called to cancel both of my policies, I was put on hold for 20 minutes, transferred to another department and put on hold for another 15 minutes. The company will take your money and walk away smiling, but it does not cover your home for repairs and replacements. I would like my money back.

I have a contract with American Home Shield. I called on May 11th for service because my AC was not working. An AC Technician came over on the 13th to resolve at the problem. He charged me $75 and told me that he needed to order a condenser. He came back on May 20th with the said part and then told me that it was an electrical problem and so he would notify American Home Shield to send an Electrician. American Home Shield sends me an email that I was supposed to call an Electrician they referred. I called the Electrician on May 25th and they told me that they were not available all of this week. Upon calling American Home Shield again today they called the Electrician and gave me a service date of June 2nd. It has been more than 2 weeks and the problem with the AC has not been resolved.

I recently filed a claim for my air conditioning unit to have maintenance service. The contractor called me the evening after I left them a voice message and scheduled the appointment on June 1st. Overall, I appreciate the service from American Home Shield and would recommend them.

I recently filed an air conditioner claim, and the contractor they sent was great. My unit has been running awesome ever since the repair. The whole experience was an easy, no-hassle one.

American Home Shield is a great home warranty company. So far, I haven't had any problems. The service of the technician that came recently to check my unit was okay. He told me everything was okay and there was no repair.

they got a call from American Home Shield and that they would have a service man in the area, just pick a day and time. It's a very easy process. It's working now so that's all that matters. The contractors they sent were okay and they're not gonna go out of their way. We had a leak in the washer before and we called American Home Shield then the guy fixed it. But it continued to leak, so my husband told him, "Look, you know. This is also leaking." He said that his contract is only for the flood he was sent there for. Overall, It's been good and I don't have any complaints.

I had an issue with the AC motor so I submitted a claim online through my phone while I was at work. The AHS technician who came was very polite. We already had to get some Freon into the AC before the motor went bad the following week. So the same gentleman came out. He was very helpful and got everything done in a timely manner. I didn’t have to pay the second copay for the next time because the work order was still open. So far, it’s been resolved and American Home Shield has been very helpful for a home buyer because I know the price of getting a service done to an AC could be expensive. But it has been reasonable and cost-effective so I would suggest that everybody who purchase or has a home should have AHS.

A couple of years ago after reading this site and others' rankings of American Home Shield, I signed up. The first time I used it for a water heater replacement and a dishwasher replacement I was very happy with the service and they replaced the water heater and dishwasher with a comparable unit. Overall I felt it was a good deal. However, after not using the service for some time, then calling to have work done on a faucet that was broken I have had the worst experience I have ever had with any company. The first plumber took a week to come out, then told me that AHS would not replace the faucet with a comparable faucet but instead a "builder's grade faucet". I said fine, and scheduled the follow-up visit. Stayed home from work, they said they would show up between noon and 4pm, but after I called them at 3:30pm they said they would have to reschedule for the next day. The next day exact same situation happened. Stayed home, no show.

My latest claim with AHS was the refrigerator. I did my claim submission online and mess it up, so I had to call and speak to a representative. The rep was friendly. Plus, all the contractors have been nice, and our interaction with them was fine. However, the only problem that we've had so far is that when we bought the house, the warranty came with it, and we were told that the first visit would be free and we were charged. Then, I talked to the rep and he said that he doesn't know why the realtors told us that, and what the realtors told wasn't true. Nevertheless, overall, it is okay with AHS.

I recently submitted a claim online for our air conditioner. I never had any problem with the contractors they sent. They all seemed nice and they were very professional. However, the only thing I didn't like was they don't pay for the freon. But other than that, my experience with AHS was good.

We've used American Home Shield and we're extremely happy with the service so far. They’re coming to fix our refrigerator, and this is the second claim on the same thing for our icemaker that we’ve had to submit to them. The icemaker was leaking water all over the place. The first time was six months ago and AHS replaced something but it didn’t seem to do the job. Now all of a sudden my wife opened the freezer door and there was water all over the place, so I shut the water off. But AHS have been very helpful and if they take care of this problem, I’ll be a happy camper.

A few months ago, my washer's spinner was vibrating so I went online to submit a claim to AHS. It was very easy. They contacted me and Sears, the contractor, was able to contact me to set up the appointment. They ordered the parts, the parts came and they installed what they needed to fix my washer. Since then, the washer has been great. I thought they had to replace a bearing in the drum and I thought they were just gonna buy me a new one but they repaired it and it's been working wonderful. They gave fantastic service anytime I needed it, that's why I have recommended them to my neighbors.

I recently filed a claim for the dishwasher and refrigerator and it was taken cared of by AHS. But the time before that, we didn't have a really good experience. My furnace went out and I had to pay $900 before they would do anything about it, which I thought was very unusual. And then later, the main office refunded $200 but I was charged $700 for a somewhat unrelated work. I'm not sure if they did $700 worth of work as they were here in just a few hours. But that's the problem I have with that one. I don't know what my contract reached regarding a furnace replacement. There was this other time when we had a plumbing problem and we didn't have the right parts, so they had to come back again. And then, we got charged the second time for the service call. I had to make a lot of calls to further get rid of that charge which one person didn't know anything about.

Recently our sewer pipe was clogged. My husband does the submission of claims to AHS and takes care of it all, so, it doesn't bother me at all. But he didn't complain about submitting a claim to AHS. He made the phone call and let them know what's going on to AHS. And then, the plumber called him and made an appointment and the plumber came out. My husband said everything seemed to go really well when the plumber came out. The guy got the work done and didn't make a mess. He was real polite.

I submitted a claim online to AHS regarding our ice maker that wouldn't work. My husband was home when the technician came and he said the technician couldn’t fix it so they’re gonna replace it. I had to send in a paid invoice to get reimbursed and AHS did it within two weeks and no issues. It was fast and easy. The folks that I spoke to were great and the service was really good. My experience with AHS went very smoothly.

We have had issues since we bought our house. Like many others before us we had to pay the flat rate of $75 to get the technicians out. I've paid well over $1500 in R-22 fill ups. Every summer we have to dump 4-5 lbs of R-22 into the machine. Which common sense tells me it is leaking. We have had several different technicians come out and assess the unit just to do minor band aid improvement that are only short term. Today 5/25/16 we had a technician come out and immediately point out the hole that is in the unit.

The only claim we’ve had with American Home Shield was for a hot water heater. We submitted it over the phone, their rep was very cordial and I was very satisfied with their response time. I was also very impressed with their technician's knowledge and work ethic. He even came back on his off day and fixed the problem because what they did didn’t fix it. I'm very satisfied.

I've had several calls previously with AHS throughout the last three years and they’ve always come out and repaired it. The most recent claim that I had with them was for a replacement of my air conditioning unit which went great. The contractor was very detailed, nice and courteous. He explained everything as far as what was being replaced and made sure that American Home Shield had contacted me to confirm the out-of-pocket cost. The contractors came on time and even though they had a lot of work to do, they were very thorough in explaining what they were doing. They were efficient and cleaned up before they left.

American Home Shield saved the day when my air conditioner stopped working. I went online and requested service for the central air unit. The repairman for my air conditioning unit was prompt, courteous, knowledgeable and quick. What would have cost me up to a thousand dollars only cost 1/3 of that amount. I had my air on within 24 hours of requesting service.

The most memorable claim I had with American Home Shield was last year when I had lots of problems with it with my air conditioner. This was summer time when the air conditioner quit working. I had the same contractor but that one quit responding to my calls or emails. I asked them to send somebody else and they said they would if I pay another $75 fee. I finally convinced the supervisor that they should send out another contractor without me having to pay another fee since the person they sent out was incapable. They finally did that and they told me they were going to do something. I said I'll try to schedule the work, but then they quit responding and wouldn't answer phone calls. That was probably eight to ten weeks that we were without air conditioning. None of the three contractors AHS sent had the same remedy for the problem. One of them even lied. They said they replaced the TXV, but they did not.

I was really pleased with the quick service, and the short time that I had to wait for the repair. The repair was fixed so quickly that it shocked me.

It was very easy to file a claim for my air condition. I called and told the rep what the problem was. She was very nice and prompt in giving me information and setting up an appointment for me. She gave me the company's phone number in case they didn't call me by a certain time. But they called me very early the next day and told me that they would be able to do it for me the following day. I had explained to them that my wife has a sinus problem and if possible, I'd like to get it done as soon as possible. So, she told me to hold on a minute and then she came back and told me that she would have somebody out there to do it the same day. I've always had outstanding service whenever I call them and tell them I had a problem. I'd tell them what the problem was and they would get on to it immediately.

I have a five-year-old LG refrigerator and door mullion is broken. So created a service request and asked for the technician visit. So technician came home after 5 days and check the refrigerator and explained to me about the issue and told me that "As this is a normal wear and tear, most probably AHS would approve the request and send you the parts." He started discussing timelines on when I would be receiving the parts and when it can be replaced. Fast forward. Two days after, AHS called me today (05/25) and left a VM that the request was denied and it was not a normal wear and tear. So called them and asked them why it was denied. So the customer rep started giving the apologies but at the same time gave me an answer that they have a right to deny the request as per the contract. So I asked them what can be considered as normal wear and tear and list of parts that they would replace in the contract.

I have been dealing with this issue for well over a month. Long story short, AHS sent plumbers out to my home. They say the lines need to be hydro jetted and the septic tank needs to be cleaned. AHS has NO company in my area to do this job, although I paid them extra for this service. Now they tell me to find my own company and they will reimburse me later. I was under the assumption that this is what I was paying them to do! I am 72 yrs of age and not in excellent health. They keep running us in a circles. I have had to hire external people to unclog my toilets twice. They are not a company to be trusted.

A week after moving into our new home, we suddenly found ourselves with no electric service in three of our bedrooms. Luckily we have a Home Warranty with American Home Shield (AHS) that covers our electric service. We called a representative at AHS and scheduled a service call for the following day at 12:30 in the afternoon. An electrical technician showed up the next day exactly at 12:30. He was neatly and professionally dressed, he introduced and identified himself, and then after asking us to explain what our issue was, he started working to find and solve the cause of our problem. It took him about an hour and half to finish and during that time he traced and checked all of the electrical lines in the house, repaired the problem and then took the time to explain what caused it.

The contractor was professional and knowledgeable about his work. He was prompt and attentive, and resolved my problem in a timely manner.

The process for scheduling an appointment was very straightforward and simple. The contractor showed up on time and worked to fix the problem until it was resolved.

It's been almost a year since I filed a claim with American Home Shield, which was for a plumbing issue. The service as well as the quickness were all excellent. AHS did what needed to be done and it was a great experience. Their reps were friendly, courteous and professional. The response time was very reasonable. It was either the next day or the following day. The contractors were really friendly. We stood there and talked to them while they were working and they shared what they were doing.

A great idea gone bad. Using their service is a nightmare for both the consumer and the Ocala service contractor. They do not call you back, follow through on orders or initiate contact when things are not going well. I have waited 6 weeks for a dryer repair and now they say they sent the part and it was signed for at the contractor who says the name is fictitious. As soon as I get my money's worth out of them I will cancel and sign up for individual extended warranties by the manufacturer.

I have been used American Home Shield and Home American Warranty. They are okay to service you a small amount of fee to fix your repair. But if your appliance or any other the repair cost more than 500 or more they are trying to refuse and give you whole bunch of reasons to get away of it. So they don't have to repair for it. I learned a lesson. I pay them too much but they didn't service well if the cost repair is more than what you pay for them. They will service you well if your cost less than 200. Then you may think that is a good deal, but finally they will drip your money. I recommended don't use any home owner warranty. You pay them about average $57 or $60 per. You multiply 12 months is around $700 dollars right there. You can save this $700 in your pocket instead of deposit to their bank account. It is not worth to deal with this. NOT RECOMMENDED TO DEAL WITH HOMEOWNERS INSURANCE. BELIEVE IT.

I submitted the claim and paid the $75 fee to have an AHS guy come out to look at my water heater. I wasn’t really happy with his findings. I have the unit for over 20 years already and just because it wasn’t leaking, he didn’t do anything about it. Any day or time, it could just start coming out the bottom and I’d have more problems. I eventually took care of it myself.

My hot water heater passed away, so I made a claim with American Home Shield and they were excellent. I never had any issues. The guy that came to my house was excellent. The heater was fixed by ordering a part and putting it in. Now everything is working fine as it was before within a nice timeframe. Overall, it was wonderful. I didn't have to do too much. I didn't have to follow up with a bunch of calls. Everybody called me and everything went well.

Filing a claim for my gas furnace was pretty easy. I just called them on the phone. They sent some people out to take a look at it. And decided to go ahead and replace it. I had to pay some money because all of it wasn't covered. So far, our experience with AHS is good. It's worth the money. Insurance helps pay for stuff that's broken.

I usually file my claims online with American Home Shield but when I had a problem with the compressor on the refrigerator, I did it by phone. The reps were very good and the contractor was very thorough. He did one little bit and also scolded American Home Shield's finest. If he could not replace the processor, it's refrigerator may continue to do that until it just breaks down. It was a very good experience. Also, I had a stroke last year and we had to have some renovation for the house then. One was to replace the furnace and American Home Shield did a great job of getting to put me into replacing my furnace while I was still in the hospital. They're excellent and I recommended them to my grandson and granddaughter who just purchased their own place.

My experience with American Home Shield has been good. I’ve only had to use it one time and that’s the reason why we’re staying with them. It was an electrical issue with the light in our hallway. It wouldn’t come on so we called them and told them what the problem was and they had somebody show up almost immediately and got the problem taken care of. Their contractor was there on time. He explained to us what the problem was and how to get the problem taken care of. He does real good work. We haven’t had any problems since then. They acted promptly. They were really courteous and professional. I’ve had home warranties with other companies before but American Home Shield, by far, has been above anyone that I’ve ever dealt with. They’re really good.

We've had American Home Shield for years and I'm very pleased with them. I made a claim for our washer and the process was fairly easy. The rep was very helpful and the contractor was professional and quick. He fixed the washer and now it's perfect and working like it should. AHS is very easy to work with either online or calling, and the service has been very good.

Did my research looking for recommended and well rated Home Warranty companies. American Home Shield came back high on both so I called to verify coverage. I have an above ground, build-in hot tub that I was told would be covered. Seven months later when I called to get it looked at, I was then told it wasn't covered. When I called to dispute the claim, my account was "accidentally" cancelled. Over 3 hours of phone calls later I am still out my $100 service fee. American Home Shield reluctantly are crediting my account back for the non-covered costs that I paid, but refuse to either accept the fact that I called prior to signing-up on line to verify coverage. I was told it could take up to 6 months for them to "review"' my phone call.

I went online to submit a claim to American Home Shield about my water heater and they were there within 48 hours. The contractor did a good job. They left and came back with a new water heater within the same day. However, they were supposed to come back and pick up the old water heater but they still haven't. I sent in a note to American Home Shield on the customer service line and I haven't heard back from them about it. Other than that, it's been a good experience.

I have had a policy with American Home Shield since 2005. When the policy was sold to me it was specifically stated that the policy would cover the well pump for our lawn watering system. The pump was replaced in September, 2006 and to the best of my knowledge, they paid for the replacement. The pump has gone bad again and now they are claiming that they only insure water pumps that are used for the home water supply. They also claim that they denied the claim in 2006. Our complaint is that they have been billing us for covering the water pump since day one of the policy. We have asked for a refund for all of the premiums we have paid on the water pump but they refuse to do so. By their own admission they have known since 2006 that they have been charging us for something that they do not cover. They say that we should have removed the water pump from the policy but we have no recollection of ever being told to do so.

I recently filed a claim with American Home Shield for our hot water heater, and it's pretty easy. They sent someone out here fairly quickly, but they had to come back a second time. I was at work, but my husband was here and he said the first guy was lazy and rude. The second repairman was very knowledgeable and a really good guy. In fact, he came a day early because they had a cancellation. Some things were out of AHS's control and they can't do anything about them, but most of the time they're very helpful.

Just want everyone to know how ridiculous this company is. They sell themselves on service but let me tell you it's awful. Lightning hit our range on May 2nd and it's still not fixed. The service tech said it needed to be replaced however AHS thinks they can fix it in 8+ weeks. They are forcing us to settle for $300 on a $1300 range. I can't believe a company which you pay would ask a family to wait another 8 weeks on top of the almost month to get range fixed. I do NOT recommend this company. Save your money. You're going to have to buy new appliances anyway. FYI, still not fixed.

The contractor response time was quick. Within the hour he was on site. He was professional, knowledgeable and kind.

A year ago, my oven quit working. I called AHS to file a claim and they sent a guy out. It usually goes like that with AHS - I just tell them what my problem is, they set it all up, and send the man out. I'm not having problems with their technicians. They just knock on the door, diagnose the problem, then fix it. I give them the money and they go home.

Our most recent claim was on a dryer repair. It was the third time we called about it and it's still not done right, because all they had to do was replace the timer and so far they haven’t worked. My wife put in some clothes this morning at 6:00 when she left to go to work and they were still running at 8:00. To me that’s a fire hazard. I haven’t called them back on it this time. It doesn’t seem to be worth the money we’re paying for. I’ve paid $275 payments on that dryer and that gets old.

I’ve always had good experience with American Home Shield. We had them for almost 20 years. Recently, I had a wet spot on the ceiling. When the contractor came out, he said it was dry and that maybe it still wasn’t leaking. So he punched a hole through it and ran a camera up there and looked around, but he probably wasn’t sure that Home Shield would pay for something like that. It wasn't wet so I said "forget about it and if it got wet again, I’d call back." He charged me $75 for that. But I reached back out to AHS and it would be covered if it happens again because nothing was done.

The service was fast and quick.

AHS changed my garbage disposal, so I got a new one. I’ve been using AHS for quite a number of years now so I’ve used them many times and like anybody else, I have good and bad experiences. I wouldn’t be continuing to use them if they were all bad. I always find the people at their desk answer very responsively. I’ve had one issue with them in the past but it was eventually resolved. It was just not what I expected compared to how they’ve always been and how they’ve been since, but not everybody is perfect. As a senior, I have a problem finding people to do work so it’s nice to be able to make one phone call and have people come out that have been recommended and are being used. And with AHS, my overall experiences are very good.

They were very professional.

Very helpful in a situation that needed fast response. Very happy with the service and customer service.

I had a plumbing problem. AHS got somebody out over the weekend and I was very pleased that they could get somebody. I filed a claim initially online and then they got back to me with a phone number and the name of the vendor. I was impatient and so I expedited the whole thing by calling the vendor myself. It turned out that one plumber wasn't going to be available until the next day. It was a weekend. So, I contacted them to ask if there was another vendor that would be more likely to come out on the weekend and they got one for me.

Simple. He did a great job.

I have had 2 unbelievable experiences with American Home Shield. Both horrible. I will highlight them. Current: I own a single family rental property. I pay $45 a month for "protection". I have a $100 deductible. Water heater began leaking. Clearly why you have a home warranty. AHS sent a company to replace. I was told that AHS only pays for the heater and replacement. The contractor said that there needed to be new fixtures put on and the total was $350 (plus the $100). My contract says: "5. WATER HEATERS - COVERED: All components and parts, including tankless water heaters and circulating pumps, except: NOT COVERED: Auxiliary holding or storage tanks, Noise Fuel storage tank and energy conservation unit."

The air conditioning went out. I called American Home Shield and let them know that it was broken. They came out the next day and fixed it. The contractor was a nice guy, seemed knowledgeable, and didn’t have any problems at all. He got everything fixed right away.

The contractor was informative and resolved the problem quickly.

I went out to my garage one morning recently to find that my water heater was leaking badly, flowing into and under a wall. This was a dire situation to say the least. I made a frantic call to American Home Shield and scheduled an appointment for later that same day. The gentleman who came out was very thorough, professional, and polite. Although I was NOT expecting this to happen, the financial burden was lessened because of my coverage with AHS. I would whole-heartedly recommend this company to anyone who owns a home.

I am very satisfied with Beyer Appliance company that is referral for AHS to repair my dry machine. The ability show for the technician and the courtesy the time and fast time to came make me happy and recommend both AHS and Beyer Appliances.

My washing machine had a problem with the agitator in January, so I filed a claim and they gave me the service provider right away. The service provider contacted me right away to make an appointment, but they took quite a bit of time in between. They got it on and it failed again in about 30 days. I was out of town and my mother-in-law was here with my husband who was recovering from the hospital. The service provider told her "it's just your power was off", so they reset the power and left. Whatever had used the power off at the first, it did again.

I am so glad we have American Home Shield. The contractors we've used have been phenomenal, and they go above and beyond to explain what the issues are, what they're going to do to fix them, etc. They've literally saved us thousands of dollars in repairs, and are more than accommodating. They set up appointments that actually work with your schedule, and contact you within 24 hours to set it up after submitting your request. I couldn't be more pleased with American Home Shield.

I called American Home Shield when my washing machine stopped working. It was repaired quickly and the technician even gave me hints to maintain my washer to extend its life. I cannot say enough about how positive the experience was. I would encourage anyone with a home to invest in a policy with American Home Shield. I greatly appreciate when someone does what they have promised to do!! Thank you!! Thank you!!

On my most recent claim, AHS sent out a different technician and we had a lot of trouble getting it right. It's almost a new washer but it's a LG and it has new technology. The technician, Chris stayed with me and told me he knew he had it right. Whereas the other people that I’ve had would say, “Well, that’s all I’m going to do for you. I’ve tried to do it but it wasn’t spinning out.” Chris had to come back three different times but I didn't mind since he was working to fix the problem. He ended up replacing the computer board in it and the washer has worked great since then. He told me to call him back if anything happened. I'm very satisfied with AHS' service. It took a while but we got it right.

I’ve had some air conditioning repairs in the last year. I have used two different contractors that AHS sent to my home and they were both good. However, when submitting a claim, it’s usually not easy to reach someone. I have to stay on the line while the music plays and I stayed on as long as 15 minutes before somebody picked up. The last time I called, it wasn’t quite that bad since it was only about five minutes but still I dread calling because it takes so long. But the people are very efficient once you get a hold of them. The person I talk with knows what I need, takes care of the claim and tells me who will be sent here in Texas, and so that speeds things up. I’d still recommend AHS.

I always get excellent service from American Home Shield. I'd call them up, they handle the issue, and give me the individual. They always give me an expert in the field, so if it's an electrical problem, I get an electrician. They also give me the company name and the phone number just in case that company doesn't call me within 24 hours. Five years ago, a plumber said he couldn't fix my water heater and left. It was the coldest day that we ever had down in Texas and I had to call them up and have them deal with that because I'm an old lady and I can't tolerate freezing to death. Although that wasn't American Home Shield's issue, they were very prompt and had somebody up in my system fixing it right away.

I submitted a claim online for American Home Shield to repair my air conditioner. The process was easy and they gave me information as to who was going to give me a call. That company called me and came out the next day. Their technicians were very good, nice, efficient and quick. We had to get a whole new motor and they took care of it. Their work was excellent, and overall, it was an easy and excellent experience.

I submitted a claim for a swimming pool pump replacement and it was effortless. American Home Shield responded by sending a gentleman out to diagnose the problem. He went back to American Shield, told them that we needed a new pump and about two days later, we had it. It was wonderful. Everyone’s been positive. Their subcontractors are conscientious and have done a fine job. Overall, they’ve been very good and fair that’s why I still have them.

Had a pretty good experience with American Home Shield. Their claims rep was courteous and the contractor was timely. The only problem I had was them having to come and try to fix it before replacing it. But I understand why they were doing it.

I have been a AHS customer for many years. Their service got worse. I have a range hood fan that makes loud noise for last 3 months. So loud, we can not hear anyone in kitchen or bear it everytime we cook. I opened a service request with AHS, their answer was that noise is not covered under warranty. That is a ridiculous policy and looks like they are just trying to avoid paying for repairs. Will the car dealer refuse repair if the car's silencer pipe is defective while under warranty? This call took months for them to give me a response. Service technician visited and AHS would not update me on the status. I called them twice and they don't give me an answer and always say they will get back to us. Finally they said after three months it is not covered. Who would have time to follow-up this many times for a simple home appliance repair? I don't see a reason why you would want a home warranty that does not pay for covered repairs when needed.

Claim submission was complicated. The claims reps were totally unbending and strictly stuck by their rules. The service provider had to come four different times and I finally refused to let them into my home because every time they came, something else was broken. I got five different estimates for what was wrong. The first guy who was sent by Total Air Care put the capacitor in backwards. The system did worse. The second guy said the first guy had put the capacitor in backwards and may have burned up the motor. Then there was a leak in Freon when there hadn’t been a leak until they started to run over the system. I was told that I had to pay from $35-$75 a pound for Freon. It finally got repaired and it cost me $300.

Everything I’ve experienced with American Home Shield except for one company has been very good. And I don’t blame them for that at all. I called about my garage door opener and they had a repairman out in just a day or so. It didn’t take long. The contractor that came was prompt and did an excellent job. I would wish to have him back again if I ever have another problem with my garage door opener. Since the repair, it has been working excellently. I would recommend them to anyone interested in that type of a service.

We love AHS and always recommend them. But the last claim we had was for our washing machine and they still have not finished it. It’s driving me nuts because they screwed up the wall and they haven’t come back to fix it. I need to call them and have them come and fix it but nobody has called me and it’s been three weeks now. Calling in was always a problem. I have to wait long times, sometimes 40 minutes before somebody would answer the phone and it was a pain in the neck. Now AHS has changed it so it’s an automatic answer even though it’s a problem with the automatic answering, I still get somebody and I appreciate the fact that they have tried to change it.

I have contracts on three different homes with American Home Shield. I've been with them quite some time now, and I've had good support out of everything up to date there. I had an instance a couple years ago. The lady of the house was about 10 months pregnant and in the middle of a hot summer, something happened to the air conditioner. American Home Shield responded and when I called them I said, "I can't take this for the whole weekend." They gave me authority to go out and contact a local company that normally doesn't deal with them and have them come out and they paid the bill. It was a Saturday and I was able to get somebody who was working half day. But that's the only drawback, that sometimes it takes a bit longer to get service when you got to go out of the norm. When you're dealing with sub-providers, you're tied to their schedule and they don't sit around waiting for American Home Shield to call them.

My AC wasn’t working and the guy that American Home Shield sent checked it. He said there was a little switch that was stuck and he got everything unstuck. He was respectful and very professional. Everything has been working fine. It was a good visit and I was so satisfied.

I filed a claim online with American Home Shield and their technician came the next day to fix the AC. But it’s really loud right now and it doesn’t sound like it used to be. But the technician changed the part, so I don’t know if I should call them back. But still, everything works fine and I’m happy with them. I love AHS.

The eight weeks of jumping through hoops and begging for service for my stove have put me off with American Home Shield. End-to-end, the process was a flipping nightmare. I filed my first claim on April 6. AHS sent MIS Appliance and their guy said the problem was the control board. He said they have to order one and when it comes, they'll come and fix it. They called me two and half weeks later and said they got the part and they'll be at my home right away. The guy came with a part that is not the control board, he then took the whole stove apart and said it's broken and they can't fix it. Before I only did not have a range, but after he left I didn't have a stove top or an oven. He said he'll tell AHS it's dead and will get it replaced.

I should've checked beforehand, but our new home came with 1 year free warranty from A.H.S. So I decided better safe than sorry so opted to continue the warranty after 1 year ended. So, $75 per tech visit + $600 deductible per ANYTHING needing fixed. Sucks, however in the event something major needs fixing it might be a good thing to have on hand. But even so, the fine print ruins my hopes of having coverage with AHS. Most every plumbing issue, which is our major problem right now, is NOT covered under their warranty. In fact, almost everything that's gone wrong thus far here I've just gone and fixed myself to avoid spending the $675.

I'm glad that I invested in American Home Shield. I am truly enjoying it. I've been very satisfied with both the service of American Home Shield and the contractor. Everything worked the way I'd hope it would.

AHS does not make repairs over weekend. Because my kitchen faucet broke on a Friday night, I have been informed by AHS that it will be Tuesday before a repair person will be at my house. That is 4 days before I will get a repairman out here. If a part is needed, it could be longer. They do not consider it an "emergency" because I am able to shut off the water and do not have an active leak. Further, it takes 24 hours to escalate to a supervisor and the "retention" department for accounts is not open on weekends. As a consumer, I am stuck to wait 4 days because I mentioned I could shut off my water. False advertising.

I had a problem with my plumbing. I submitted a claim to AHS and it was quick and easy. Everybody that I spoke with was polite and patient. The contractor that they sent was very professional and thorough. Since the repair, everything is working beautifully. They took care of the problems quickly.

They were nice enough but didn’t give the information that I needed. They assumed that I knew and I didn’t know what information to ask for because I’ve never done this before. I looked for the contract and was told that I would be offered the option, but not until I asked. Before, we’ve had appliances that they'd just work on and fix. We never had to have one replaced.

I went online to submit a claim for our air conditioner. American Home Shield gave me a call and set up an appointment time. Then I met the guy who helped me. He showed me what the problem on the unit was. He took care of the issue and I wrote him a check after. It was a great experience overall.

I've only had one claim with American Home Shield when I was having problems with my dishwasher. We have a little lime in our water and it so happened that lime went inside the holes in the washer, so it wasn't washing the dishes because the water wasn't coming through. The contractor cleaned it out and told me it was a different kind of dishwasher that we use. He was very friendly and gave some advice about what to do. He said it was better that we kept it clean, but the thing with it is it will clog back up again because we have that lime in our water.

I've been using American Home Shield for ten years now and they're great with us. The last claim I had with them was a booster pump for my Polaris pool system, wherein the pump was shot. Everything went fine submitting the claim. The contractor who came out was very helpful, did a great job, moved it right along, and wound up replacing it with a brand new pump which is now running fine.

The customer service team (especially Jasmine) are willing to go far beyond the call to duty to get the job done the first time.

I recently submitted a claim with American Home Shield for my hot water heater and it was very easy. They were out here for another issue and that’s when it was discovered. I went on the website, submitted the claim and followed it up with a phone call. The lady I spoke to was very friendly and knowledgeable. She knows the end of the call center. For the equipment, I can’t expect her to know all that stuff, but she knew who to contact and made sure I was taken care of. She told me who they would be sending out, so I called them up. They sent somebody that day to take a look at what needed to be done, and then the following day, they were out and they replaced my hot water heater.

5/19 called at 8pm about plumbing problems. No plumber, no follow up call from AHS. No serviceable toilet. 5/20 called in the morning. AHS apparently failed to get a vendor to come out and failed to notify me. No serviceable toilet. 5/20 called AHS yet again. Apparently not a single plumber was available to come out; this is a metro area of several hundred thousand people. Not a single plumber available? During this gem of a phone call I got hung up on/disconnected after being on hold for about 12 minutes.

Very fast response and quick AC repair service.

American Home Shield recently worked on my air condition (central air) and they came the next day, which is quick. They had to replace the fan for the heat exchange. However, they didn’t have a fan built specifically for that so they modified whatever they had in their van and hooked it up and it works. They did a good job and were in and out within a couple of hours. They were very good and friendly. But the fan they put in makes more noise than the other one did. And even though it was not the proper one, it works. It may be a little noisy but it’s tolerable.

I was very pleased with the quick, efficient resolution to our air conditioner problem.

AHS sent tech from carolina air inc. 4 27 2016. Coil broke. Took weeks before ahs said cannot replace coil. Have to pay 250 dollars for calculation. Because I have 4 wood windows he recommended higher unit, which I don't need, and ahs won't approve. I have vinyl siding and windows except for four. My trane has worked for years with the same conditions and not needed an upgrade. No one ever calls me back. This morn was told someone will call me. So far, no one, but was told they have denied my replacement. I don't have a water source, heat pump, no water near me. I don't need an upgrade. I have an electrical heat pump, just another way of not replacing my heat pump.

I recently called American Home Shield (AHS) for the first time with a service request regarding a problem with my home air conditioner. When the contractor (from Metro Air - Atlanta, GA area) came to my home, I had explained to him that I had just added refrigerant into my unit a week prior, and it was something I had done at the beginning of every summer for the past few years. Unfortunately this time the refrigerant had leaked out within 2-3 days and began blowing warm air again. Therefore, I explained to him that there must be a leak and that I had spoken to a couple of HVAC repair guys that I knew and they suggested that we probably needed to replace the coils and/or the condenser.

We have been very impressed with American Home Shield and the contractor who helped with our water heater. We received a new unit, and the work was done in a timely and efficient manner.

My dishwasher was broken. The rep I spoke with was as sweet as she could've been. It's the only reason I've stayed with American Home Shield and kept paying. The last gentleman that Sears sent out was a delight to have in my home. I felt bad though because when he ordered the part that his machine told him was wrong, it was bad. But unfortunately, there were two other things that were bad too and you couldn't tell until the part is put ahead. So we had the pleasure of the tech's company three times. But it was nice because we got to know him and we like him. We were really pleased.

Extremely pleasant. One call did it all. The contractor contacted me the next day, showed up on time, and repaired my garage door opener within a half hour. Was very knowledgeable and pleasant. Very satisfied.

Great repair and maintenance company. Great credit to AHS.

American Home Shield did a good job when I submitted a claim regarding my air conditioner. The two contractors who worked on it were professional and cleaned up after themselves. My air conditioner is doing great since the repairs.

If you are looking for a quick turnaround, as in the day you call, or during the weekend, this isn't the company. I should be able to call Thursday and get a person to my house the next day. It's faster to call a repair person than to wait on my home warranty. Waste.

I had a plumbing problem and when I filed a claim with American Home Shield, it was very easy. I went online and filled out the checklist. I got a call the next day because I filled it out fairly late, and within a couple of days, the tech was out to fix it. The tech was wonderful. He called ahead of time to tell me when he was coming and came when he said he would. He got along with my dog, which is always an issue. He fixed the issue quickly, and everything was cleaned up after him. My experience with AHS has been nice and easy.

I had a problem with the air conditioning and American Home Shield took care of it. They came on quickly the next day. The contractor knocked on the front door and I showed him where the unit outside is. He got his gadget to measure and check everything then I took him to the wires going from the unit into the house. Now it's very comfortable. I'm satisfied and I had recommended AHS to other members of the family in their homes.

I've used AHS on my other homes in the past and it has always worked out real well. I haven't had to use them yet in this particular home. AHS has always treated me good and I've never had any major problems, but my co-worker had a different experience. He had a service where AHS comes out and checks the AC like a routine maintenance type of deal. The AC was working fine but then somehow when they were doing their routine check, the system went completely down. It seemed weird because the thing was working fine for years and now it doesn't work at all which resulted to him having to pay out of pocket. AHS covered some but he also paid for some other stuff. But other than that I never heard anything else bad about AHS. I'm the one who recommended it to him, so I felt bad for letting him know about this company and then for that to happen.

AHS replaced the seal of the door of my dishwasher but that didn’t stop leaks, so they’re going to replace a couple other parts and see if that solves the problem. This was actually a recall. Aside from the dishwasher, the contractors have also repaired my stove. Their claim reps were also very pleasant on the phone.

We've been using American Home Shield for several years and we love them. We've had many different things fixed - our dryer and our oven among other things, and it's been very convenient and affordable for us. We also haven't had any problems. I recently made a claim with them for our pool heater. I did it online and it was very easy. My husband and I met with the contractor personally and he was very knowledgeable and professional. They did a great job. Our pool works perfectly now.

I find this home warranty company to be a total joke. We needed six (6) repairman visits to fix an ice maker, three (3) so far, attempts to fix pool light issue, we had a new (covered) water heater installed just two (2) years ago with an expense of $500 permit(s) expense and need a new one installed again already for an additional $500 permit(s) expense. The repairmen AHS sends seem less qualified than those you could blindly simply pick from the yellow pages. I wish I had not continued this service with the full one time payment. These issues should have been easily fixed with one or two visits. And now I can look forward to another new (warranty covered) water heater to maybe last maybe 2 years. I will look for another warranty company and steer clear of AHS.

We had an ongoing problem with our built in microwave oven that would seem to not function properly intermittently. After several visits from an AHS technician (from various companies) it was finally deemed inoperable and unrepairable. After that I was pleased with the quick response from AHS to help us get a new replacement at no additional charge and the company that delivered the new unit also installed it very quickly. It has been a great pleasure working with AHS in getting this problem resolved.

I submitted a claim recently to AHS regarding my dishwasher and the plumbing issue. The rep was very professional and the contractor was kind, showing me and telling me everything about what he was doing.

We recently had some lighting issues in a rental property, wherein there were three light switches that go to one big light in the kitchen. The synchronization was off, so American Home Shield had to send somebody out to fix that. Our tenant said it was excellent service and we were kept in the know as to when they were coming and when the job was completed. However, about two days later, it started doing the same thing again, so they sent the contractor right back and fixed it the same day after I called him. I've only made two claims so far and it's been awesome. I've had completely 100% positive experience with them.

There was a leak at one of the filters for our swimming pool and submitted a claim with AHS. They were responsive immediately when I submitted a claim. They had given me a vendor that I had a previous bad experience with. I requested someone else and they gave me another vendor who was Johnny-on-the-spot. The contractor was very good, was here within five minutes of getting noticed and identified the problem right away. He's working on getting a replacement part which needs to be ordered so he can have the problem fixed by the end of the week.

We've had AHS for two years now and for the three times we have had to use their service, it's been very easy and simple process. I go to their website to file a claim and then, not even 5 minutes later, I get an email from American Home Shield saying they'd put in a call to the contractor. The contractor comes to fix the issue, and I pay them a $75 service call fee - we're not responsible if there's anything else, American Home Shield pays for it. Last summer, we had a sand filter replaced in our pool and within a week, the parts were ordered and it was up and running. Three weeks ago, one of our air-conditioning units was not cooling about three weeks ago. American Home Shield called the normal vendor that has been dealing with it. It was a Freon issue so the vendor added more Freon. It's been a good experience dealing with AHS. In my next home, I'll definitely have a warranty with them as well.

I submitted a claim for a combination microwave conduction oven. The microwave still works but the convection oven had apparently an extremely unusual problem. Wolf said that in all of these units that they had sold, we were the third complaint of this nature and they had to find the guy who had handled the first two to figure out how to fix it. We had one contractor come out and tell us that it couldn’t be fixed. Then, we had another contractor come out and order a new part after a new part after a new part saying that it would fix the problem but it didn't. Finally, he threw up his hands and said it was fixed and that we weren't using it right.

I've been with American Shield for a little over a year and I haven’t had any issues. I'd recommend them.

Our stove and oven were having problems working. I submitted a claim online to AHS and the experience was very easy. The first guy that came out came on time and was very nice, but couldn’t fix it. He needed the model number, serial number of the oven and due to his age, he could not read it. So they sent out another man and he was able to finish the job. Since the repair, I haven't had any problems. My experience with AHS was very easy and really worth the money.

I had a situation with my air conditioner and did a routine check-up on it which the SRP sponsors. Then I had a technician come out that was not with my homeowner’s policy, it was independent. He told me that my freeze-on was a little low. So, I had American Home Shield come out and I had a good experience with the contractor. He said, “No, your freeze-on’s okay.” The guy that was here did a good job and charged me $100 for not doing anything but I was happy to pay him.

There was a leak at the bottom of the water heater caused by the outlet from it. I called American Home Shield and created an incident and they sent someone else the next day. He came in, swapped out the connector of the water outlet and it was fixed. He did a great job of explaining and then fixing the water heater. Overall, it was an easy and complete experience.

Beware of this. We have been paying American Home Shield for a warranty. Our AC unit went out and they sent an associate from a local AC company to review. He said that the unit was no longer working but he blamed a wire that was loose. I explained to him this had nothing to do with the unit no longer working... the entire AC unit needed replacement. They basically look for any reason to deny a claim.

I have been a customer for over 8 years with only 1 replacement in this time frame. My glass door broke on my oven (which is sold black). This happened over 1 month ago - March 19. I get a call on May 17 telling me they have 2 options for me. I can get a white-glass for replacement on a solid black oven or they will pay me 173.00 towards a new stove. Really... I am so very disappointed in their response. I do not want a new oven, but they will not send the 173.00 so I can find a glass company to come out and cut the glass. I have to purchase a new oven with 173.00. I have paid more than 4500.00 over the 8 years and they want to send me white glass.

In purchasing our home (a foreclosure through Freddie Mac HomeSteps) we were given a $500 credit towards a $560 home warranty through AHS. Knowing the bank/owner wouldn't pay for any repairs prior to closing, this was a great deal. As a requirement of our mortgage and contract with HomeSteps, we had a home inspection prior to closing. We called AHS regarding a corroded pipe (repaired with duct tape), a leaking water pipe (NOT on the home inspection - also there are mismatched pipe materials - should be covered), and a running toilet. The plumber advised that at least the leaking pipe should be covered.

I like American Home Shield. My recent claim was for my air conditioner. It wasn't cooling down so I called them out and $70 later, it was all fixed in a day. So it was great. The claims people were really good. They call back and let us know the vendor who's going to come out and were very polite and nice. I'm very pleased with AHS and have recommended them.

It has been 10 DAYS since we called, besides having a technician coming over and took a look and gave us a $4500 quote that OURSELVES NEED TO PAY $4200, for a water heater replacement, NOTHING HAPPENED SINCE THEN. We filed the complaint. They said they will escalate, but what they do is keep you waiting for another 2 days. SOMEONE will call us. NOBODY called. When you followed up, they throw the same excuse again saying SOMEONE will call us, and NOBODY called. They breached the contract and not responding to your claim, leaving you in the dark with NO HELP, NO UPDATE, NOBODY to talk to. They took money away from you then disappear. The company is AHS. Totally a SCAM.

It was a great experience with American Home Shield. I had a claim for my air conditioner and everything was great. Everything seemed to be working fine since the repair. Great customer service.

I had a second-floor toilet leak and had to drill through the first floor ceiling so I called AHS to submit a claim. The process was pretty convenient and the reps were very helpful. They let me know what was going to happen and how the process takes place. The second time, because I had to do a followup visit, I had to call them and ask what was going on. But they were nice and they explained what was going on.

I phoned AHS about problems with the garage door opener. I didn’t get to submit the claim because after I've gone through all of the information, I was told that if it was the motor it wouldn’t be covered and then the parts and labor were covered. So I told them that I didn’t want them to dispatch someone to come out and that I would make some calls on my own. But five minutes later, I got a phone call from someone saying they had been dispatched by Home Shield. They came out and I paid the bill and there was no submission of any claim. The garage door was fixed, but we had to pay for everything. This is the third time now that has happened to us so we're reconsidering whether we’re renewing or not. My point is the three times that we've called, nothing has been covered so I'm not sure what we're paying for.

My recent claim with American Home Shield was handled perfectly. It was the second time I submitted a claim about my air conditioning and both times they handled the issue that I reported within a day. All of the contractors have been very neat, professional, and helpful. I have taken measures to make sure they didn't mess up my house. When they come in and outside, they would put something on their feet. I have nothing bad to say about the contractors. The same company worked on my air conditioners and dryer. The technician was very nice and fixed the problems. The companies that AHS has contracted with are exceptional. If I were not with AHS anymore, these will be the companies I would still call personally to work on my appliances. AHS is a bargain for what I pay for every month for it and what I did so I'm extremely happy.

As soon as I called American Home Shield's number, they sent me a repairman quick and he came out and took care of the job. The first time he went, he didn’t do it right away because there was another problem with the part. He said that they'll order the part and I thought it would take a week or two. He came the next day with it. I’m thinking I still got issues. I never hear the pressure stop. Still, the insurance program is awesome and I saved a lot of money with the repairs.

American Home Shield sold me pool equipment coverage which to my surprise does not cover my pool heater since it's a heat pump. During the sales process, my pool equipment, type of heater and such a big-ticket exclusion was not brought up and I can't help but feel 'ripped off'. Upon attempts to cancel my 'lack of coverage', I was told I cannot make changes or cancellations after 60 days. While I feel this is deceptive and unfair, this is likely how the entire industry operates to make a profit. If you're thinking about buying pool equipment coverage, buyer beware!!

American Home Shield is great. I have two homes, one in Florida and one in North Carolina, which I use as rental properties. AHS is very quick and they keep me and my tenants happy. It's been an outstanding experience, overall.

Excellent...clearly identified himself upon arrival, pleasant - even had great sense of humor, on time, professional, observant - noticed and corrected another minor issue, great skills, efficient, professional in appearance and offered suggestions for product efficiency improvement - simply to be helpful. This type of service professional can be difficult to find.

We use AHS for a rental house that we have and they always take care of the issues. Their service has always been quick and done right so that's why I keep using them.

Had problems with hot air coming out – would go to cold 1-2 xs a day. Called and they had someone come out as quick as possible. I explained to technician what was going on. He checked it, replaced a part and cleaned the area. Was quick fast and knowledgeable.

It's been excellent having AHS. I've had only a couple of months on the air-conditioning and there was a minor incident with the unit. I called in and asked for service and they took care of it for me. They showed up the very next day and took care of it within an hour. The contractors were very congenial. It has been almost a year ago and we haven't had any serious problems since.

Tech came out to check the self-cleaning part of my wall oven. He turned the latch so hard it jammed the oven fan which caused the oven fan to stay on continuously and could only be turned off at the breaker.This breaker, we found out 2 days later, also runs the heating element on the dryer. AHS did nothing to support me. I had to wait 4 weeks for the repair. AHS refused to send out another repair company. Cancelled my contract a week later.

Our air conditioner has been giving us problems ever since we bought our house 11 months ago. Band-aids continued to be given costing us a $75 service fee every time the company they contracted with came out. Well here we are in our 11 month and guess what "NO AIR CONDITIONING" in San Antonio in May!!! Are you serious! Well I guess the part (the actual motor) is supposed to be 12 years old, so having a hard time getting it??? Well as my family sit in sweltering heat I hope all involved sleep well at night in their air conditioned homes, cause I know my family is not!!!